"Measure, Measure, Measure"
"To Improve Customer Service, You Have to Have Input, Feedbackbr>I have a saying, "You can only manage what you measure." Before you can be excellent at customer service, you have to know what people are saying, what they're thinking. Measure that customer feedback. Get that input from your employees. Measure, measure, measure. The only caution, don't spend more time measuring than delivering your product or service. © 2007 David Reed PWW-012-004355 "