How to Motivate Remote Employees
Bryce Maddock is CEO of TaskUs (www.taskus.com). In this video he discusses how to motivate remote employees.
- Determine the type of work
- Quantitative: pay per unit
- Qualitative: pay per hour or month with agreed upon bonus
- Consider the non-monetary rewards
- Find time to meet virtually & in-person
- Treat team as if they were in house
So, motivating a remote or outsource work team, it's not all that unlike motivating a team in-house. First, it's important to determine what type of work you're sending them. If it's quantitative work based on per unit either per minute of audio transcribed or per lead gather, you're going to really want to drive to pay them on a per unit basis. You pay them per unit that they're producing. This way your cost are directly co-related with their output.
If it's more about qualitative project and you're going to want to make sure you have clear instructions and expectations and deadlines at the outset and the go ahead and pay per hour or per month of work delivered. Next you're going to want to decide on what sort of non monetary rewards you want to give your team. Set a challenge for the entire group of employees that you have working overseas to deliver results by a certain date. And, if they hit that deadline give them a pizza party or something that doesn't necessarily co-relate directly to money.
And, you know, finally you want to make sure that you have face time with these employees. And, in this case I'm talking about face time both virtually and in person. Virtual face time is very, very important. A lot of people treat their remote work teams sort of like they treat computers. In this case, you want to be able to get on Skype video chat with them and have a general conversation about how they're doing in their life just like you would with a normal employee in the office.
And, if you have the time and the money it's great if you can make a trip out to your remote work team to really boost the team's morale. Motivating remote work team just like motivating an internal work team is the greatest thing you can do to drive home productivity.