Bryce Maddock is CEO of TaskUs (www.taskus.com). In this video he discusses how to build a great remote work team.
- Hire the best 1st employee you can find
- Take detailed notes on everything
- Add detail by using Screencast software
- Share documents in a cloud-based format & use for future training
- Find time to meet the team in person
So, if you go to build an outsource or remote work team to form anything from deveopment to sales, customer service, the most important thing you can do is hire one incredible employee. That person for you who becomes your manager needs to be absolutely excellent. You need to spend time training them. You need to put an incredible investment to making sure you got the right person and you need to make sure that you compensate them fairly. Give them opportunity for growth and outline the vision that you have for your organization.
Next, you wanna make sure that they document everything so this means that they're gonna track everything step by step in a FAQ document on Google Docs, or on a Wiki online, use them, have them use screen count software so that they can show step by step how they're doing all of your process. You want this to be shared in some sort of cloud based format tha you have access to and they have access to and then can be used to train subsequent employees that you're hiring on to the team.
And finally, build a really successful remote work team, you actually need to spend some face time with them. And, by this I don't mean Skype video, I mean go to the country where your building the remote work team and meet the people face to face. This is an incredibly, incredibly important in terms of building rapport with the team you're building and really boosting the morale with the team.
So, a remote work team that is gonna be successful start with an amazing first hire, builds out around great documentation and then really seals the deal when you build that team together by going out to the country wherever the team is and building the rapport face to face.