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Late Payment and Collection
$9.95
$9.95
From:
LegalZoom
Document Overview:
Some believe that the best approach for collecting late payments is aggressive, dogged, threatening correspondence. Although this method does have its place, in many circumstances it will further alienate you from your customer, erase the possibility of future business, and make the payment process a personal tug-of-war. A better strategy is to weigh your options carefully, prepare well thought-out communications, keep accurate records, and be flexible. The letters included in this packet are constructed to help you get what is rightfully yours. They range from polite to tough, from amicable to threatening. In the end, you know your business and your customers better than anyone else: you may want to alter the correspondence to best suit your business needs.
Acknowledgment of Customer Complaint
$9.95
$9.95
From:
LegalZoom
Document Overview:
Customer complaints are par for the course in business and the efficient handling of those complaints can be the difference between a company’s success and failure. If you follow the suggestions provided, you will show consideration for all of your customers, establishing a tone of respect, increasing your efficiency, and laying the foundation for an ongoing business relationship. Ignoring your customers or treating them poorly will hurt your company. A well-constructed acknowledgment letter will allow you to maintain these relationships and build your business.
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