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cgayner 8/29/2008 | 0 (0) | 60 | 0 | 0 | English
Phil Searle challenges Sameer Jalundhwala on what it takes to effectively transition to, manage and support an offshore, outsourced business process delivery model ... more>>
kaushal312 4/16/2008 | 0 (0) | 636 | 63 | 0 | English
NASSCOM-Everest India BPO Study ... more>>
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INDIAN ITES-BPO INDUSTRY : NASSCOM ANALYSIS ... more>>
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jerry7795 8/29/2008 | 0 (0) | 63 | 2 | 0 | English
prudentneo 4/26/2008 | 0 (0) | 9 | 2 | 0 | English
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Six Keys for Contact Center Successpresented byEADS TELECOM North America December 11, 2003About EADS TELECOM North America??? Formerly known as Intecom ??? Leading pr... ... more>>
prudentneo 4/26/2008 | 0 (0) | 8 | 1 | 0 | English
I S YO U R C O N TA C T C E N T E R A P OW E R F U L B RA N D E X P E R I E N C E ?T H E S T O RY O F T H E TA L K I N G K A N G A R O O A N D T H E W I S E B A R T E N D E R BY ... ... more>>
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Call Blending: Optimizing Agent Productivity and Controlling CostsBy Lynne Trocciola-Levy Senior Product Manager, Concerto SoftwareTM1Today???s Contact Center Well ove... ... more>>
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