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offshoreindianews 4/7/2008 | 0 (0) | 582 | 12 | 0 | English
April edition of offshoring and outsourcing newsletter ... more>>
offshoreindianews 4/7/2008 | 0 (0) | 417 | 14 | 0 | English
March edition of offshoring and outsourcing newsletter ... more>>
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Workforce Optimization: The New Workforce Management| TABLE OF CONTENTS |_______________________________________________________INTRODUCTION_________________________... ... more>>
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Understanding the ASP delivery model - By Sumit MalikThis article looks at the ASP distribution channel, its advantages/disadvantages and CSFs required to successfully deliver ... ... more>>
prudentneo 4/24/2008 | 0 (0) | 271 | 39 | 0 | English
Volume#5CAN#425July 15, 1998by Barbara C. McNurlin and Laurence I. PressConference AnalysisIn-depth reports on leading IT conferences Barbara C. McNurlin ... ... more>>
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Call Center Workforce Management Tutorial SeriesModule 1 - Workforce management basicsThe Call Center Learning Center is excited to announce a new tutorial series on workforc... ... more>>
prudentneo 4/24/2008 | 0 (0) | 114 | 17 | 0 | English
The Contact Center Model??? The first step toward delivering world-class customer service in today???s environment is to separate the different components that contribute to a su... ... more>>
prudentneo 4/24/2008 | 0 (0) | 93 | 10 | 0 | English
Understanding the value proposition in using call center software on rent. -By Sumit MalikThe paper discusses the evolving call center environment, challenges facing call cente... ... more>>
prudentneo 4/24/2008 | 0 (0) | 154 | 26 | 0 | English
1. IT Enabled Services Market in India1.1IntroductionCross-border IT-enabled services are functions and services that are provided from a country different from the one... ... more>>
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ConfidentialApplication BriefCall Center Solutions: Legacy vs. PC Based Solutions1 \External lines Predictive DialerACDLegacy SystemCT Link CTServerSy... ... more>>
prudentneo 4/24/2008 | 0 (0) | 86 | 11 | 0 | English
MANAGING YOUR CALL CENTERPublished by Telecorp Products, Inc. 2000 E. Oakley Park Road, Suite 101 Walled Lake, Michigan 48390-1501 www.telecorpproducts.com ?? 1993, 1994, 1995... ... more>>
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Executive SummaryCustomer Care and retention is increasingly becoming a key issue for most companies in today???s competitive market place where customers demand immediate access... ... more>>
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Proactive Customer Service: Making the Most of your Customer Service RepresentativesBy Peter A. Cohen Concerto Software???1If you manage a contact center, you certainl... ... more>>
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Setting Up A Call CenterTELECOMCall Center InfrastructureCALL CENTER SOLUTIONCRMThe Call Center entity encompasses much more than just the ???Call Center Soluti... ... more>>
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