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kaushal312 4/16/2008 | 0 (0) | 452 | 34 | 0 | English
NASSCOM-Everest India BPO Study ... more>>
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NASSCOM Announces Roadmap for FY 2009 & ABOUT BPO ... more>>
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prudentneo 4/26/2008 | 0 (0) | 73 | 9 | 0 | English
Six Keys for Contact Center Successpresented byEADS TELECOM North America December 11, 2003About EADS TELECOM North America• Formerly known as Intecom • Leading provid... ... more>>
prudentneo 4/26/2008 | 0 (0) | 64 | 5 | 0 | English
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March edition of offshoring and outsourcing newsletter ... more>>
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Workforce Optimization: The New Workforce Management| TABLE OF CONTENTS |_______________________________________________________INTRODUCTION_________________________... ... more>>
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Understanding the ASP delivery model - By Sumit MalikThis article looks at the ASP distribution channel, its advantages/disadvantages and CSFs required to successfully deliver ... ... more>>
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Volume#5CAN#425July 15, 1998by Barbara C. McNurlin and Laurence I. PressConference AnalysisIn-depth reports on leading IT conferences Barbara C. McNurlin ... ... more>>
prudentneo 4/24/2008 | 0 (0) | 192 | 30 | 0 | English
Call Center Workforce Management Tutorial SeriesModule 1 - Workforce management basicsThe Call Center Learning Center is excited to announce a new tutorial series on workforc... ... more>>
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The Contact Center Model• The first step toward delivering world-class customer service in today’s environment is to separate the different components that contribute to a succes... ... more>>
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