Knowledge management tools and techniques IDeA http://www.idea.gov.uk/idk/core/page.do?pageId=8152469 more>>
Social media handbook Internet Advertising Bureau UK http://www.iabuk.net/media/images/IABSocialMediaHandbook_3557.pdf more>>
Design Blueprint Design Skills Advisory Panel http://www.designcouncil.org.uk/AutoPdfs/DesignCouncil_3169.pdf more>>
Hotel revenue management Sheryl Kimes more>>
Design Thinking Charles Owen Design Research Quarterly 2006 dec more>>
Marketing trends for 2008 Tom Anderson more>>
Innovation starter kit futurethink http://getfuturethink.com/images/pdf/futurethink_innovation_starter_kit.pdf more>>
How do you design Hugh Dubberly http://www.dubberly.com/wp-content/uploads/2008/06/ddo_designprocess.pdf more>>
Typology of innovation Stone Yamashita more>>
The consumer decision journey David Court, Dave Elzinga, Susie Mulder, Ole Vetvik ... more>>
Design for social impact how-to guide Rockefeller Foundation and Ideo https://client.ideo.com/socialimpact/docs/IDEO_RF_Guide.pdf more>>
Social Innovation Geoff Mulgan, Simon Tucker, Rushanara Ali, Ben ... more>>
A model of brand Dubberly Design Office http://www.dubberly.com/wp-content/uploads/2008/06/ddo_play.pdf more>>
Why Brand Centre for Design Innovation http://www.designinnovation.ie/downloads/CDI_Brand_Cards_2008.pdf more>>
Culture Matters Peace Corps http://www.peacecorps.gov/wws/publications/culture/pdf/workbook.pdf more>>