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Clarity is the best medicine Minda Gralnek, Deborah Adler http://www.atissuejournal.com/wp-content/uploads/2009/cs/cs_1201_03.pdf more>>
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The good book of badvocacy Weber Shandwick http://www.webershandwick.com/resources/ws/flash/BadvocacyBook_FINAL.pdf more>>
Working Wikily 2.0 Diana Scearce, Gabriel Kasper, and Heather Grant http://www.monitorinstitute.com/documents/WorkingWikily2.0hires.pdf more>>
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Shaping our future Sandra Burchsted, Jack Byrne http://www.ffof.org/index.php?module=Pagesetter&func=viewpub&tid=3&pid=3 more>>
The taxonomy folksonomy cookbook Daniela Barbosa http://solutions.dowjones.com/cookbook/ebook_sla2008/cookbookebook.pdf more>>
Pay now or pay later Brigitte Ricou-Bellan http://letstalkknowledge.com/uploads/PNPL_ebook.pdf more>>
Redefining manager interaction at IBM Lynn Dorsett, Michael Fontaine, Tony O’Driscoll http://www-935.ibm.com/services/fr/bcs/pdf/managerjam.pdf ... more>>