How to create customer loyalty Xplane more>>
Launching the revenue rocket Robert Cross Cornell University more>>
Revenue Management Sheryl Kimes Cornell University more>>
Evolution in electronic distributionBill Carroll & Judy SiguawCornell University more>>
Eyewitness travel brand pack Eyewitness Travel http://traveldk.com/files/08_may/dk_brandpack_200dpi.pdf more>>
State of the outdoor industry report 2006 Outdoor Industry Association http://www.outdoorindustry.org/images/researchfiles/SOI.pdf more>>
Active outdoor recreation economy Outdoor Industry Foundation http://www.outdoorindustry.org/images/researchfiles/RecEconomypublic.pdf more>>
The 50 top business gurus Thomas Davenport http://www.accenture.com/NR/rdonlyres/0C501918-2C9E-4EFA-955B-DEB72EE0DEB2/0/outlook_topfifty.pdf more>>
Preserving deep smarts at NASA Dorothy Leonard, Walter Swap http://appel.nasa.gov/ask/pdf/pdf22/NASA_APPEL_ASK22f_preserving.pdf more>>
A leader's guide to after-action reviews US Army http://35.8.109.2/resources/TC25-20AARs.pdf more>>
Self-Organization Steve Barth more>>
Tech brokers reinvent Andrew Hargadon http://www.gsm.ucdavis.edu/Innovator/fall2003/TechBrokersReinventInnovation.pdf more>>
Design Thinking Tim Brown Harvard Business Review 2008 jun http://www.ideo.com/images/uploads/news/pdfs/IDEO_HBR_Design_Thinking_08.pdf more>>
A process for generating breakthrough innovation Stone Yamashita more>>