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Share Service : A winning strategy for SMB Field Service
With continuing cloud computing innovation, there is an increasing opportunity for Field Service Hubs to assist SMB service providers to manage the processes and enable them to focus on what they do best – delivering superior customer service.
POS and EBS Integration
Infogain's Retail EBS bridge bi - directionally integrates all critical retail data objects including Item,Inventory,Price,Tax,Employee,Financials,Order Management and Customers.
Application Management Services
Infogain's Applicaion Management Services increase the return on application investments and improve IT organization effectiveness,freeing IT resources to focus on business priorities.
Knowledge Management Services
Infogain provides end-to-end Oracle Knowledge services, delivering on the promise of Oracle Knowledge applications. This includes reducing issue resolution times, reducing support costs, improving the customer experience and, most importantly, giving you a competitive edge.
Migration to the Salesforce Cloud Enables Holistic Customer View and Reduced Costs
The client is a network of dedicated professionals across the U.S. and Canada providing homeowners with interior-design guidance, from creative inception to meticulous installation. Desiring an integrated 360-degree view of its customers, but challenged by disparate, isolated business systems, the client looked to Infogain to help them overhaul the existing environment to design an architecture to sustain their future growth and expansion plans.
Salesforce Solutions Overview
Infogain helps clients transform their CRM and customer support operations using Salesforce Sales Cloud and Salesforce Service Cloud. By transitioning to the cloud, businesses can leveragenext generation capabilities to build a stronger customer experience, increase customer, salesrepresentative and support agent satisfaction levels, and reduce costs. It’s a win-win for businessand IT
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