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The first edition of Performance Consulting introduced a concept which has since become a cornerstone of the human resource, learning and organizational development fields: training and HR solutions must be tied to an organization's business goals. Performance consulting is a process in which a client and consultant partner to achieve business goals by optimizing workgroup performance. In this updated edition, Dana and Jim Robinson provide both a robust conceptual framework and improved tools and techniques to help the reader move from the traditional role to that of a Performance Consultant. They show readers how to work with management to identify the performance required to achieve business goals and assist management in taking actions needed for performance to change. This revised and updated edition features dozens of new tools, techniques and illustrative exercises, and two completely new chapters.
This inspiring, charmingly illustrated book challenges each person to show up more fully as individuals and in interactions with others, and to find ways to be big together—nourishing new attitudes that make individuals and organizations better.
Cultivating and keeping customers long-term should be a primary goal of any company, but binding customers to a brand can be challenging at best. This is where "magnetic service" comes in. In this inspiring book, authors Chip and Bilijack Bell show how any business can create a cult-like following of customers who don't just forgive them when they err but actually help them correct the problem, who don't just recommend them but insist that their friends do business with them. Part 1 explains the seven magnetic service secrets — from "Make Trust a Verb" to "Empower Customers Through Comfort." Part 2 looks at the leadership side of this strategy, emphasizing such qualities as leading naturally, nurturing discovery, and having soul. Dozens of real-life examples illustrate the seven secrets of magnetic service in action and show precisely what leaders can do to create a culture of magnetic service in any organization.
Regime Change Begins at Home
Derber argues that the current regime is destroying the American dream by outsourcing millions of jobs, turning American employment into a "one-night stand," undermining the security that created the American middle class, and turning the forces of law against citizens.
Managing Hispanic and Latino Employees
As Hispanics become an ever-larger segment of the workforce, organizations who fail to make them feel valued risk losing access to a significant source of talent and innovation. Nevaer explains how to create a welcoming work environment for this population.
Loyal to the Sky
In this personal and political narrative, Handler paints an intriguing portrait of both her own evolution as an activist and of the burgeoning anti-globalist movement.
This book argues that the cornerstone for profound and timely change is large, interactive group meetings that fully engage the participants. This approach has been successfully applied in diverse businesses and industries throughout the world. The book covers the principles, theories, and practical applications to make change work.
Donahue exposes the mountain-climbing myth and its goal-setting metaphor as ineffective, and suggests that the desert is the perfect metaphor to describe the journey of life, especially in times of transition.
America has been run as a corporate regime for several years — a merger of big business and government that makes profits more important than human rights and erodes the democratic tradition. Costly wars abroad, a national debt that grows exponentially year after year, and the inability to deliver stable work and essential social services are undermining the legitimacy of the regime — opening the door to a new period of regime change. Today, new grass roots progressive movements are mobilizing, becoming a catalyst for change. In "Hidden Power, author Charles Derber shows how these movements can transform the political landscape, breaking the Democratic party out of its corporate shell and moving it toward a new unifying vision of how to create real democracy in a world run by big money.
Conventional wisdom says that technology is the greatest new growth frontier, coupling infinite potential with an ever-growing number of faster, more efficient, and more reliable products and instruments. According to this view, we live in an unprecedented golden era of technological expansion. "Future Hype argues the opposite. Author Bob Seidensticker, who has an intimate understanding of technology on professional, theoretical, and academic levels, asserts that today's technological achievements are neither fast nor progressive. He explodes seven major myths of technology, including "Change is exponential," "Product cycle time is decreasing," and "Today's high-tech price reductions are unprecedented." Examining the history of tech hype, Seidensticker skillfully uncovers the inaccuracies and misinterpretations that characterize the popular view of technology, explaining how and why this view has been created, and offering specific strategies for measuring progress against what is actually known rather than against what its boosters have promised.
ACORN founder Rathke shows how food stamps, unemployment insurance, and tax relief offer temporary fixes but don't address the problems that keep people from creating a stable life for themselves. "Citizen Wealth" offers a real, workable plan to end poverty.
In the spirit of Robert Fulghum and Garrison Keillor, Izzo shows that while love may disappoint, work may not satisfy, and suffering will occur, people can still transform themselves by applying intentional focus to finding the wonder in the world and staying focused on what really matters.
Many people set out to achieve a big dream, such as starting a business or writing a book, but when they don't succeed right away, the dream fades. The authors identify and teach the five "macroskills"—aspiration, motivation, projection, inclusion, and application—people need to make any dream a reality.
Framing the Future
Horn offers readers an original, field-tested framework of values and shows how progressives can use it to find common ground with mainstream voters, demonstrating that their positions are more in sync with American ideals than conservative politicians views.
The Power of Serving Others
No one wants to end life's journey wondering: Did my life count for something? Did I have a reason for being here? The stories in this book show that for people of all ages, income levels, and expertise, the answer can be a resounding " Yes!" From extraordinary examples — relief efforts in the aftermath of Hurricane Katrina or work in refugee camps in Afghanistan — to localized, everyday actions, the authors demonstrate that living a life of service to others, and seeing how lives are changed as a result, establishes the meaning and significance all humans long for. Moreover, the book provides strategies for creating a purposeful life through daily service. The authors prove that the ability to find fulfillment is within reach, and that the discovery is waiting to be made in homes, workplaces, communities, neighborhoods, and schools all across America.
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