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A sale is complete only after the customer pays. Yet in client places I have come across people in sales function act as if their sale is complete... ...  more>>

To grow continuously companies need to go beyond mere operational performance and transcend all levels of performance. more>>

To transfer knowledge, it must be first be available and then shared. But then sharing alone won’t suffice as knowledge has to be used for an... ...  more>>

If you wonder why your customers left for a similar offering from a competitor then think again. Tangibles may resemble but intangibles may not and... ...  more>>

Knowledge management is not just a software to buy and install. It is system that needs the buy-in from people who can share and use knowledge. When... ...  more>>

Cost is meant to be incurred to create / add value but often businesses incur cost that adds no or little value. Identify optional and unwanted costs  ...  more>>

What people should do to be a value creating employee This article answers this question through a six point framework. more>>

Performance management systems do not always bear fruit. PMS design and implementation phases are critical for its success and that’s where often... ...  more>>

Change is inevitable and an ability to detect it early enough will put companies in an advantageous position in the market. This articles deals with... ...  more>>