An accomplished Information Services professional with extensive experience in bringing cutting-edge technology to corporate clients. Proven ability to conduct accurate needs analysis, Root Cause Analysis, solve problems, assess technical capabilities, conduct strategic planning, build and motivate teams, guide and assure that CMM, ITSM process & best practices are followed, and manage IT projects EDUCATION AND CERTIFICATES 1995 B.Sc in Computers and Automatic Control Engineering from Ain Shams University, Faculty of Engineering. March 2006 ITIL Foundation Certificate May 2006 Internal Auditor Certificate Sep 2006 PMP training July 2007 IT Service Manager Certificate Oct 2008 Islamic Banking Course May 2008 ITIL Advanced Diploma Course