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egain_white_paper_customer_centered _service

anonymous 6/28/2007 | 0 (0) | 68 | 3 | 0 | english

www.egain.com Customer Centered Service A Clear Path to Loyalty www.egain.com eGain Communications Proprietary Information Repeat business from your existing customer base is the best kind of business you can have. And the best way to ensure repeat business is to treat your customers right. In this white paper we introduce the notion of Cu  ... more>>

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egain_research_email_customer_servi ce_uk

anonymous 6/28/2007 | 0 (0) | 34 | 0 | 0 | english

E-mail volumes are doubling and yet over 30% of companies are failing to respond A Report on UK Organisations' E-mail Responses by eGain Communications 2004 Retail Financial Services Travel Automotive Contents Executive summary 2 Cross-sector results 3 Retail organisations 5 Financial services organisations 6 Travel organisations  ... more>>

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egain_report_supportindustry_multic hannel_survey

anonymous 6/28/2007 | 0 (0) | 65 | 3 | 0 | english

Multichannel Service and Support Executive Survey Report Supportindustry.com and CRMindustry.com recently conducted a survey focusing on multichannel customer service and support-its importance, the current state of the industry, and challenges in implementing and managing it. Sponsored by eGain Communications Corp., a provider of custome  ... more>>

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egain_report_eservice_smb_benchmark portal

anonymous 6/28/2007 | 0 (0) | 32 | 0 | 0 | english

Email Customer Service in North American Small and Medium Businesses Research Based on the State of eService Benchmarking Series T Study Conducted by BenchmarkPortal, Sponsored by eGain Communications © 2005 eGain Communications. All rights reserved. Imagine you own a retail store. Customers frequently come into your store with questio  ... more>>

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egain_report_customer_service_uk_07 mar

anonymous 6/28/2007 | 0 (0) | 49 | 0 | 0 | english

February 2007 A Report by eGain Communications State of Customer Service in the United Kingdom Research CUSTOMER SERVICE AND CONTACT CENTER SOFTWARE Customer emails continue to increase, but 44% of major UK companies simply ignore email customer service and 80% fail to answer questions within 24 hours. Performance shows worsening tren  ... more>>

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egain_innovationbrief_chatbots_8tip s

anonymous 6/28/2007 | 0 (0) | 48 | 0 | 0 | english

© 2006 eGain Communications Corp. All rights reserved. 8 Tips for Superior Web Self-Service Through Chat Bots Chat bots-also called "chatterbots," "virtual agents," "virtual assistants," "avatars," "concierges," and "automated chat"-are enjoying a revival, as businesses look for new ways to differentiate themselves through superior custo  ... more>>

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egain_best_practices_virtual_agent

anonymous 6/28/2007 | 0 (0) | 61 | 3 | 0 | english

Virtual Agents 10 Deployment Tips Virtual Agents: 10 Usability Tips Page 2 eGain Communications Corporation eGain commissioned The Usability Company to identify the critical factors that determine the success of a virtual agent. The top 10 tips derived from the study are presented in this paper. 1. Have the virtual agent constantly, but  ... more>>

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egain_best_practices_outsourcers

anonymous 6/28/2007 | 0 (0) | 68 | 5 | 0 | english

WHITEPAPER Outsourced Service Providers 5 Ways to Differentiate Your Service Offering 8 © 2003 eGain Communications Corp. All rights reserved. Visit eGain on the web at www.egain.com 2eGain Communications Corp. Outsourced Service Providers: 5 Ways to Differentiate Your Service Offering Introduction The immense growth in customer service inqu  ... more>>

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BusinessPlanforanEstablishedBusines s_Decd

digitalD 6/15/2007 | 9 (1) | 153 | 15 | 0 | English
   
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