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                                   Insure U
                           Get Smart About Insurance
                               PowerPoint Script

                 Instructions for Public Information Officers
This script accompanies a PowerPoint presentation and is designed to be used in its
entirety or on a modular basis. Please familiarize yourself with the components of the
presentation and, in meeting with a community group, select the modules that are most
relevant.

Components of the script/PowerPoint are as follows:

       1) Introduction to Insure U (suitable for all audiences)

       2) Introduction to insurance basics (suitable for all audiences)
           Auto
           Home
           Life
           Health

       3) Special considerations – young singles (suitable for young singles)
           Young singles pop quiz/discussion questions

       4) Special considerations – young families (suitable for young families)
           Young families pop quiz/discussion questions

       5) Special considerations – established families (suitable for established families)
           Established families pop quiz/discussion questions

       6) Special considerations – seniors (suitable for seniors)
           Seniors pop quiz/discussion questions

       7) Fight Fake Insurance (suitable for all audiences)
           Fight Fake Insurance PSA
           Fight Fake Insurance quiz question

       8) Helpful resources/conclusion
Public Information Officers can use the modules of this script/PowerPoint in various
configurations, e.g.:

      Short/generic version:
          o Introduction to Insure U
          o Introduction to insurance basics
          o Fight Fake Insurance
          o Examples of life-stage special considerations
          o Helpful resources/conclusion

      Medium length version: target audience:
         o Introduction to Insure U
         o Introduction to insurance basics
         o Special considerations module appropriate for one targeted audience group
         o Fight Fake Insurance
         o Helpful resources/conclusion

      Full-length version: mixed audience:
           o Introduction to Insure U
           o Introduction to insurance basics
           o Special considerations modules for all four targeted groups
                   Young singles
                   Young families
                   Established families
                   Seniors
           o Fight Fake Insurance
           o Helpful resources/conclusion

Note that throughout the script/PowerPoint, there are „pop quizzes.‟ The presenter can
ask audience members to note their answers on a response sheet (provided in this tool
kit), or they can simply raise their hands.

                            1. Introduction to Insure U
                                 [For all audiences]
Good [morning/afternoon]. I am delighted to have the opportunity to meet with you
today to discuss my favorite subject – and one I hope you too will develop a greater
understanding and appreciation for – insurance!

As the public information officer for the [name of state] insurance department, I help
fulfill this state‟s mission with regard to the insurance industry: Ө

      To protect the public interest
      To promote competitive markets
      To facilitate the fair and equitable treatment of insurance consumers



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      To promote the reliability, solvency and financial solidity of insurance institutions
      To support and improve state regulation of insurance

In line with these obligations, it is my responsibility to help educate the public about
insurance issues or – as we like to put it – to help people get smart about insurance! All
types of insurance – auto, home, life and health. I‟ll be sharing a lot of good information
with you today. But remember, whenever you have questions about insurance, your state
insurance department is a great resource. Call us at [phone number] or visit our web site
at [web address].

Ө To better understand public knowledge and perceptions about insurance issues, the
National Association of Insurance Commissioners surveyed U.S. consumers in December
2005. Because people‟s insurance needs and knowledge change throughout their lives,
consumers in four distinct life stages were questioned:

      Young singles
      Young families
      Established families
      Seniors

Here are a few of the surprising findings…

Ө Twenty percent of young singles say they would let their auto insurance policies lapse
to save money. Mind you, auto insurance is mandated by law and of crucial importance
to drivers and their passengers – as well as everyone else on the road!

Ө In addition, 18 percent of young singles said they would decline employer health
insurance to save money. Scary, isn‟t it, that nearly a fifth of our young people are so
shortsighted about the immense impact that health costs could have on their lives.

Ө As for young families, did you know that fewer than half have life insurance that they
have purchased on their own for either spouse? These are families with a child or
children under the age of five who do not own any insurance. Even though some may
have employer-provided insurance, that benefit often goes away when they change jobs
or become unemployed.

Ө And another finding… over a third of young families do not see the importance of both
spouses having life insurance. Interesting that in today‟s egalitarian world, where quite
often husband and wife are both working, the value of insuring both lives is not
appreciated by such a large percent of the population.

Ө On to established families. These are households with older children and greater assets
to protect. More than half in our survey did not understand the terms of health insurance
continuation under COBRA – the federal law that enables individuals to continue their
employer-provided health coverage if their employment ends. Specifically, this group



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did not know Ө that they had to pay the full cost of their premiums under COBRA or that
their coverage would end after 18 months.

Ө Next, seniors. Despite the well documented increase in lifespan and a construction
boom in nursing home and assisted living facilities, only 12 percent of older Americans
think they are very likely to need long-term care. Furthermore, when asked to estimate
the annual cost of such care, Ө they‟re off by 100 percent – pegging the expense at about
$35,000, when the national average is actually $70,000 and much higher in some regions
of the country.

Ө Finally, among all groups there‟s a need for greater awareness about the issue of fake
insurance. Fake insurance policies and phony health discount cards that defraud the
public are sold by unlicensed companies. With our Stop, Call, Confirm campaign, we
urge consumers to check the legitimacy of an insurance company by contacting our
department. We also point out to consumers that they should be suspicious of any
insurance policy priced significantly below comparable products, say 15-20 percent
lower.

Ө Of concern to us is that in our survey, only 45 percent of all consumers realize that
such a price discrepancy was the number one red flag that should make them suspicious.

Ө To address these consumer information needs – as well as many others – your state
insurance commissioner, [name], and [his/her] counterparts across the nation have
embarked on a public education initiative in conjunction with the National Association of
Insurance Commissioners.

Ө Under the theme, Insure U – Get Smart About Insurance, we have created a virtual
“university curriculum” of helpful information.

Ө Our program is designed to teach consumers about the four basic types of insurance:
auto, home, life and health. And, to be most helpful, it‟s organized around four specific
Ө life stages: young singles, young families, established families and seniors.

Ө Importantly, the curriculum also covers our Fight Fake Insurance initiative called Stop.
Call. Confirm.

We are enormously excited about our new Insure U campaign and are delighted to share
it with you today!

                       2. Introduction to Insurance Basics
                                [For all audiences]
Ө So let‟s get started on your insurance education! Here are a few basic tips that apply to
any insurance purchase decision:




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   o Ө As you consider what kind of insurance coverage you need, it‟s a good idea to
     shop around to compare costs from different companies. Just make sure you are
     evaluating policies that offer the same coverage.

   o Ө Protect Yourself Against Fake Insurance Companies!
     Before you sign an application for any insurance, you should take a few minutes
     to stop, call your state insurance department and confirm that the company is
     legitimate and authorized to sell insurance in your state. If you purchase insurance
     from a fake insurance company, you will not have any coverage in the event of a
     loss.

   o Ө Review your coverage for each of your insurance policies annually to make
     sure it meets your current needs.

Ө Now let’s move on to our “introductory course” on auto insurance…

Auto insurance is one of the most frequently used types of personal insurance. In fact,
states require that you purchase some kind of insurance coverage in order to drive legally.

There are two basic components to auto insurance coverage: liability and property
damage. Ө Let‟s start with liability…

Most auto insurance policies cover your liability for bodily injury, property damage and
uninsured/under-insured motorists

Bodily injury liability insurance protects you against the claims of other people who are
injured in an accident for which you were at fault. Their claims may include medical
expenses, lost wages and pain and suffering.

Property damage liability insurance pays for any damage you cause to the property of
others. This includes not only damages to other vehicles, but also other property such as
walls, fences and equipment.

Uninsured motorists coverage protects you, the policy holder, in the event that you are
injured by a hit-and-run driver or a driver who does not have auto insurance.

Ө Moving on to property damage coverage … it may include both collision coverage and
comprehensive coverage. Collision coverage pays for physical damage to your car as the
result of your auto colliding with an object, such as a tree or another car. This coverage is
optional and not required by law. However, collision insurance may be required by your
lending institution or lessor.

If the cost of repairing the car exceeds the worth of the car, insurers will “total” the car
and pay you what the car was worth based on its current book value rather than fixing it.




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Comprehensive coverage pays for damage to your auto from almost all other causes,
including fire, severe weather, vandalism, floods and theft. You are not required by law
to carry comprehensive coverage

Your auto insurance premiums are affected by a number of factors:

       Ө For starters, they‟re linked to the type of vehicle driven. For example, SUVs,
        convertibles and performance vehicles typically cost more to insure than some
        other cars.

       Ө Safety devices on your car can help reduce your premiums. If you‟re buying or
        leasing a new car, consider getting one with anti-lock brakes, side air bags,
        automatic seat belts and daytime running lights.

       Ө Anti-theft devices on your car, such as an alarm system and global positioning
        system – so that your car can be located if stolen – can help reduce your
        premiums.

       Ө Where you park your car can also impact premiums. If you have access to an
        indoor garage or locked parking lot – places that decrease the likelihood that your
        car will be stolen – you may qualify for lower premiums.

Ө The geographic region in which you live may impact your premiums. For example,
areas prone to extreme weather – hail, wind storms, hurricanes, etc. – higher traffic
patterns or higher risk of theft may have higher insurance rates. If you live in an area
prone to extreme weather, check whether your policy includes comprehensive coverage
on your car to cover potential damage from storms.

       Ө Your driving record – tickets, accidents, DWIs – Driving While Intoxicated
        citations – directly affect your premiums.

       Ө The number of claims you have previously filed impacts your insurance costs.
        You may want to consider not filing claims for smaller events to avoid premium
        increases.

       Ө Finally, the cost of your insurance is directly linked to your policy‟s deductible
        amount. The deductible is the amount of money that you agree to pay as part of a
        claim, before your insurer pays the remaining amount towards that claim. For
        example, if your vehicle incurred $1,000 of damage in an accident and your
        deductible was $250, you would pay the first $250 and your insurer would pay the
        remaining $750. The higher the deductible, the lower the premium.

   Ө Now let’s move on to some basics about home insurance. Whether you are a
   homeowner or renter, home insurance offers important protection.




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   Ө For homeowners, insurance protects your home‟s physical structure as well as
    your personal property.

   Ө In contrast, renters insurance only protects your personal property. Never
    assume that the landlord‟s insurance covers you or your belongings. Landlord‟s
    insurance only protects the building.

    Everyone – homeowners and renters – needs protection against liability for
    accidents that injure other people or damage their property.

You have the option to insure your home and belongings for either replacement cost
or actual cash value.

Ө Actual cash value is the amount it would take to repair or replace damage to your
home after depreciation.

Ө Replacement cost is the amount it would take to replace or rebuild your home or
repair damages with materials of similar kind and quality, without deducting for
depreciation. A good rule of thumb is to insure your home for at least 80 percent of
its replacement value, recognizing that in most instances, the value of the land doesn‟t
need to be included.

Ө Be aware that coverage for damage caused by flooding is NOT included in your
homeowners policy. If you live in an area prone to flooding from any cause – for
example, hurricanes, rivers or streams overflowing – be sure to inquire about
purchasing flood insurance, which is available through the federal government‟s
National Flood Insurance Program (NFIP).

Ө Here‟s an important tip: It‟s a good idea to make an inventory of all of your
personal property, along with a photograph or video of each room. Also, save your
receipts for major items and keep them in a safe place away from your house or
apartment. That will make it easier if you ever need to file a claim.

Your home insurance premiums are affected by a number of factors, for example:

   Ө Your home‟s specific characteristics are important…
       o Its age. Older homes typically cost more to insure.
       o Its type of structure.
       o Its wiring
       o It‟s roof
       o Whether it has a garage

   Ө Your home‟s location also has an impact on your premiums. For example…
       o Its proximity to a fire station
       o Its exposure to extreme weather – hurricanes, tornados or earthquakes
       o Whether it‟s in a neighborhood that‟s more prone to theft than others


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      Ө Protective devices can also make a difference. For example…
          o Burglar alarm systems
          o Smoke detectors
          o Fire extinguishers
          o Sprinkler systems
          o Dead bolt locks

      Ө There are some personal characteristics that affect insurance premiums:
          o If you are a smoker, consider life style changes, as non-smokers might pay
             less for homeowners insurance than smokers.
          o And remember, it‟s important to maintain a good credit history because
             many insurance companies use credit history to determine how much they
             charge you for insurance.

      Ө Finally, your previous claim history has a big impact on your premiums.
       Consider not putting in claims for smaller amounts or events to avoid being
       tagged for a premium increase. You may want to consider a higher deductible if
       you are unlikely to file a claim for a loss that is less than $500 or even $1,000.

Ө Next up – life insurance. There are two basic types of life insurance.

Ө The first is term insurance, which covers you for a term of one or more years. It pays a
death benefit only if you die in that term. Term insurance generally offers the largest
insurance protection for your premium dollar. It generally does not build up cash value,
and it may not be renewable at the end of the term or may cost considerably more to
continue.

Ө The second type is permanent life insurance, which goes by several names, such as
whole life, universal life and variable universal life. Permanent insurance provides long-
term financial protection. These policies include both a death benefit and, in some cases,
cash savings. Because of the savings element, premiums tend to be higher.

A number of factors affect life insurance premiums. These include:

      Ө The age you purchase your policy. The older you are, the more expensive the
       premiums.

      Ө Your overall health. Life insurance companies typically ask you about your
       medical history, request access to medical records and even obtain blood and
       urine samples for testing.

      Ө Pre-existing and/or chronic health problems, such as diabetes, heart disease,
       cancer or sexually transmitted diseases may prevent you from getting life
       insurance or place you in a high-risk pool at greater cost.



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      Ө Poor health habits, such as smoking and excessive drinking. Be aware that
       insurance companies may look back and consider these behaviors for the past five
       years.

      Ө Engaging in dangerous hobbies, such as skydiving, skiing or rock climbing

      Ө Your driving record, in terms of accidents, DWI citations, claims and tickets.

      Ө Your geographic area. Life insurance companies have access to regional data
       that document mortality rates and life expectancy, and they use that data to
       calculate the rates they offer.

   It‟s important for you to be educated on these issues so that you can make the best
   insurance decisions to fit your life.

Ө Finally, let’s discuss some basics about health insurance. As with other kinds of
insurance, there are several types.

Ө Major medical plans typically cover a comprehensive array of healthcare needs,
including doctors‟ visits, drugs and hospital care. These benefits can be delivered in
several different ways:

      Ө Indemnity plans - These major medical plans typically have a deductible – the
       amount you pay before the insurance company begins paying benefits. After your
       covered expenses exceed the deductible amount, benefits usually are paid as a
       percentage of actual expenses, often 80 percent. These plans usually provide the
       most flexibility in choosing where to receive care.

      Ө Preferred Provider Organization (PPO) plans – In these major medical plans,
       the insurance company enters into contracts with selected hospitals and doctors to
       furnish services at a discounted rate. As a member of a PPO, you may be able to
       seek care from a doctor or hospital that is not a preferred provider, but you will
       probably have to pay a higher deductible or co-payment.

      Ө Health Maintenance Organization (HMO) plans – These major medical plans
       usually make you choose a primary care physician (PCP) from a list of network
       providers. Your PCP is responsible for managing all of your healthcare. If you
       need care from any network provider other than your PCP, you may have to get a
       referral from your PCP to see that provider. You must receive care from a
       network provider in order to have your claim paid through the HMO. Treatment
       received outside the network is usually not covered, or covered at a significantly
       reduced level.




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      Ө Point of Service (POS) plans – These major medical plans are a hybrid of the
       PPO and HMO models. They are more flexible than HMOs, but do require you to
       select a primary care physician (PCP). Like a PPO, you can go to an out-of-
       network provider and pay more of the cost. However, if the PCP refers you to an
       out-of-network doctor, the health plan will pay the cost.

Ө Limited benefit plans provide coverage for a particular healthcare setting, ailment or
disease, such as basic hospital expense coverage or coverage for injury or death only
resulting from an accident.

Ө Additional coverage options provide added protection should you become disabled,
require long-term care or enroll in Medicare:

      Disability Income - This coverage provides for weekly or monthly benefit
       payments while you are disabled after a covered injury or sickness.

      Long-Term Care Insurance - This policy usually pays a fixed amount per day for
       skilled, intermediate and custodial care in a nursing home as well as care in other
       settings, such as the home, adult day care center or assisted living facility.

      Medicare Supplemental Coverage - The federal Medicare program pays most
       medical expenses for people 65 or older, or for individuals under 65 receiving
       Social Security disability benefits. However, Medicare does not pay all expenses.
       As a result, you may want to buy a Medicare Supplement policy that helps pay for
       certain expenses, including deductibles not covered by Medicare.

Now I want to alert you to two types of health-related services that are NOT health
insurance plans:

      Ө Discount Plans - You may receive advertisements from plans offering
       discounts on healthcare for a monthly fee. These are not health insurance plans,
       and participants do not have the same protections as under licensed health
       insurance, and

       Non-Licensed Risk-Sharing Plans - You may receive offers to join a group or
       association that will take your monthly payments, put them in a savings account,
       or trust, with other participants‟ money, and then help pay some of your health
       care costs, as needed. Such arrangements are NOT insurance and the participants
       do not have the protections available to purchasers of licensed insurance plans.
       Your insurance commissioner strongly recommends that you thoroughly
       investigate such plans before joining.

Health insurance – whether provided by your employer or purchased independently by
yourself – can be expensive. Here are some ways you can control your costs:




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      Ө If you‟re married and both spouses work at jobs that provide health insurance,
       compare these policies and their costs to see which one best fits your needs. Look
       beyond the monthly amount you must pay and closely evaluate covered services,
       co-pay requirements, deductibles and reimbursement levels so that you make the
       best choice for your family and your pocketbook.

      Ө Many plans offer a menu of options. Regularly review your situation, and
       adjust your options to meet changing needs.

      Ө Stay in your network as much as possible, making sure to obtain referrals as
       required.

      Ө Many plans require pre-certification for certain tests and procedures. Know
       your plan, and make sure you comply with these requirements to avoid paying
       penalties.

      Ө Hold onto all receipts for medical services. Even though your intent may be to
       always stay in-network, you never know when an accident, out-of-town
       emergency room visit or unexpected illness might cause you to incur out-of-
       pocket expenses that exceed even a high deductible.

      Ө Check to see if your employer offers a flexible spending account. These plans,
       which allow you to set aside pretax dollars for medical expenses and childcare,
       are a good way to reduce your out-of-pocket medical costs.

      Ө Finally, consider combining a high-deductible catastrophic plan with a Health
       Savings Account (HSA). An HSA is a tax-sheltered savings account similar to
       the IRA, but earmarked for medical expenses. Deposits are 100% tax-deductible
       for the self-employed and can be easily withdrawn by check or debit card to pay
       routine medical bills with tax-free dollars. Larger medical expenses are covered
       by a low-cost, high deductible health insurance policy. What is not used from the
       account each year stays in the account and continues to grow interest on a tax-
       favored basis to supplement retirement, just like an IRA. Employers are
       beginning to offer HSAs to their employees as a health insurance option.

Well congratulations, you‟ve completed Insure U‟s introduction to auto, home, life and
health insurance!

Ө But now, I‟ve got a surprise – a pop quiz!

                            [Hand out quiz response sheets]

Let‟s see how well you‟ve retained all this good information with three multiple choice
questions. Circle your answer for each. Then, I‟ll reveal the correct answer and discuss
why it is right.



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Question number one…

Ө Which of the following actions may help reduce your auto insurance premiums?

           a)   Completing a defensive driving “refresher” course
           b)   Dropping collision insurance if your car is older
           c)   Raising your deductible
           d)   Parking your car in an indoor garage or locked parking lot
           e)   All of the above.

Circle the answer you think is correct.

                                  [Allow 20-30 seconds]

OK, how many of you picked “a”? Raise your hands.

How about “b”?

How about “c”?

How about “d”?

And how about “e”?

Ө The correct answer is “e.” All of the above actions can help you reduce your auto
premiums.

Here‟s question number two…

Ө You choose to insure your home and belongings for their replacement costs. Which of
the following statements is TRUE?

           a) Replacement cost coverage takes into account the amount of time you
              have owned the home or your belongings.
           b) Replacement cost coverage provides payment to replace or rebuild your
              home or repair damages as you please, without restrictions on the kind or
              quality of materials used.
           c) Replacement cost is the amount it would take to replace or rebuild your
              home or repair damages, without deducting for depreciation.

Circle the answer you think is correct.

                                  [Allow 20-30 seconds]

OK, how many of you picked “a”? Raise your hands.




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How about “b”?

How about “c”?

Ө The correct answer is “c.” Replacement cost is the amount it would take to replace or
rebuild your home or repair damages with materials of similar kind and quality, without
deducting for depreciation. In contrast, actual cash value is coverage for the amount it
would take to rebuild or repair damage to your home, or replace belongings after
depreciation.

Now, question three…

Ө Which of the following definitions of term life insurance is TRUE?

           a) Term life insurance is coverage that ends at the age of 40, while whole life
              insurance covers you until you reach the age of 65.
           b) Term life insurance is coverage at a guaranteed rate for a specified period
              of time, while whole life insurance covers you for as long as you live if
              your premiums are paid.
           c) Term life insurance is a flexible policy that lets you vary your premium
              payments, while the premiums remain the same throughout life for a
              whole life policy.
           d) Term life insurance allows you to borrow against the policy, while whole
              life does not.

Circle the answer you think is correct.

                                  [Allow 20-30 seconds]

OK, how many of you picked “a”? Raise your hands.

How about “b”?

How about “c”?

How about “d”?

Ө The correct answer is “b.” Term life insurance is coverage at a guaranteed rate for a
specified period of time, while whole life insurance covers you for as long as you live if
your premiums are paid.


                   3. Special Considerations – Young Singles
                    [Intended for audience of young singles]




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Ө As a young single, you‟re on your own – without parental support for the first time.
You could be finishing college, or you may be looking for or starting a new job. This
stage of your life might require you to leave your hometown and move to a different city
or state. It also means new responsibilities, including building the foundation of your
financial security. At this point in your life, it‟s important to understand that your
financial decisions – even very early ones – have long-term implications. That‟s
especially the case with insurance coverage. So you‟ll want to make informed choices
about what kind of coverage is best for you.

For each of the four types of insurance, there are special considerations for young singles.

Ө Let’s start with those related to auto insurance. We call this part of our course
Auto 101: Car & Driver.

      Ө As long as you live with your parents and don‟t own your own vehicle, you are
       eligible to remain on your parents‟ auto policy. Staying on their policy saves
       money because parents are considered lower-risk drivers than young singles.
       However, many people buy their first car as a young single. If you do, insurance
       companies will require you to purchase your own insurance policy to avoid any
       potential legal confusion about who owns the vehicle and is responsible for its
       use.

      Ө In most states, the law requires you to maintain auto liability insurance to cover
       losses that are caused by your negligence, and sometimes you are required to
       carry personal injury protection coverage. To avoid penalty, pay your premiums
       on time, and don‟t let your coverage lapse to save money in the short term. If you
       do, you may be putting yourself at substantial financial risk as well as negatively
       affecting your insurance history.

There are several ways that you can prudently control your costs for auto insurance:

      Ө When buying or leasing your first car, remember to consider the cost of
       insurance in your financial calculations. Insurance rates vary with the type and
       model of vehicle, so check out these costs before you decide which car to
       purchase. For example, SUVs, convertibles and performance vehicles typically
       cost more to insure than other cars.

      Ө While auto policies are an important way to protect your financial health, don‟t
       go overboard when purchasing liability coverage. Since young people typically
       have a low net worth, they may not need hundreds of thousands of dollars in
       liability coverage.

      Ө If you purchase a used car, or your parents give you their old car, you might
       consider dropping the collision coverage as a way to cut expenses. With older
       cars, the cost of collision coverage can exceed the value of the car.



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      Ө You might also consider raising the deductible for your comprehensive and
       collision coverage. A higher deductible will lower your premium cost.

      Ө Seriously think about commuting to your job via public transportation, rather
       than by driving. Your premiums may be lower if you limit your vehicle use to
       weekly recreational activities.

      Ө If you will be traveling extensively or will be deployed in the military for an
       extended period of time – and no one will be driving your vehicle – you may be
       able to suspend some or all of your coverage to save on premium payments. You
       should check out and choose a policy that specifically allows for full or partial
       suspension.

      Ө Taking a defensive driving course may help lower your premiums.

      Ө And, of course, it‟s wise to maintain a good driving record – one devoid of
       tickets, accidents, and Driving While Intoxicated citations.

      Ө For those of you in school, it‟s also advantageous to maintain good grades, and
       inform your insurance company every semester, as they often offer preferred rates
       and discounts to young people who do so.

Ө Now let’s look at some special considerations for young singles regarding home
insurance – or what we call Home 101: Living Single.

      Ө At this stage of your life, you‟re more likely to be a renter. So you should
       seriously consider renter‟s insurance. However, make sure you understand what‟s
       covered and what‟s not covered by your policy. Don‟t rely on the landlord‟s
       insurance, or your parents insurance. As someone living independently, you need
       to protect yourself and your belongings.

      Ө In maintaining your own residence, you must realize that you are liable for
       things that happen on your premises. For example, you might be using your
       apartment for parties. Keep in mind that in many states, you could be held legally
       responsible for the actions of anyone who drinks in your home and then has an
       accident in your house or after leaving it. Your homeowners or renter‟s policy
       should protect you against lawsuits due to these types of liability issues.

      Ө You might be sharing your apartment with roommates who are unrelated to
       you. In such a case, insurance coverage can become complicated because renter‟s
       insurance is designed for single individuals and traditional families. Be sure that
       you have an individual policy of your own to cover you and your possessions.

At this stage of your life, you are no doubt mindful of your expense budget. Some
prudent steps can help you control your home insurance costs, as well as lessen the
likelihood of damages occurring in the first place.


                                                                                         15
      Ө Investing in a few smoke detectors and fire extinguishers, and strategically
       placing them around your home – particularly in the kitchen and bedrooms – is a
       smart practice that can pay off big time. Not just in lower insurance premiums,
       but in providing real life-saving protection to you and everyone else you invite
       into your home.

Ө We call the next section, Life 101: Lessons for Life.

There are differing opinions about the importance of purchasing life insurance as a young
single since you are unlikely to support individuals whose livelihood is dependent on
your income. While buying a policy early in your life will provide you with better deals
and potentially guarantee your insurability, some experts doubt that individuals need life
insurance at a young age when they typically don‟t have dependents.

Ө As a young single, you should consider your options and make a choice based on your
finances, health and other circumstances. It always makes sense to start thinking about
life insurance early-on so that you can make the most educated decision.

      Ө When choosing a life insurance product, permanent and term policies are the
       two major options. If you are a young professional, earning a good salary, able to
       afford higher premiums and looking for a savings component, you might want to
       invest in permanent insurance, such as a whole life policy, which builds cash
       value and also pays a death benefit.

       On the other hand, a term life policy, which offers death benefit protection for a
       specified time period, is a less expensive option for young people who are still
       working out their finances and just want to leave something for their loved ones in
       the event of their death. Term life is typically less expensive in your younger
       years than permanent life insurance, which covers you for your entire life and
       typically has level premiums.

       If you can‟t afford whole life insurance right now, but think you may want it in
       the future, you may want to consider term life insurance with a conversion option
       that will let you change to a whole life policy for a fee when you are ready.

      Ө If you are in the military, consider Serviceman‟s Group Life Insurance (SGLI) -
       a program of low-cost group term life insurance automatically available to all
       military members. This policy is automatically activated unless the service
       member opts out.

           o If you have decided to purchase additional life insurance outside of the
             SGLI, review the list of exclusions to the policies, and make sure that the
             benefits will be payable even if the death is a result of war, the action of a
             military force or traveling on a non-commercial aircraft.




                                                                                         16
           o Individuals who sell life insurance at military installations are required to
             obtain authorization from the Department of Defense, so ask to see the
             agent‟s permit or license.

Ө The cost of life insurance is affected by multiple factors that you should understand.
However, some are not easily in your control, such as pre-existing or chronic health
problems like diabetes, heart disease or cancer.

Ө But others are more behavioral in nature and, therefore, within your power, such as…

           o Poor health habits such as smoking and excessive drinking.
           o Your driving record, in terms of accidents, Driving While Intoxicated
             citations, tickets and claims. The better your driving record, the better the
             rates you‟ll receive for your life insurance.
           o Engaging in dangerous hobbies, such as skydiving or rock climbing

The insurance business is all about assessing risk. If you participate in high-risk
activities or exhibit high-risk behaviors, insurers will treat you as a high-risk customer.
They may charge you higher premiums or deny you coverage.

Ө The last part of our Insure U curriculum for young singles concerns health
insurance. We’ve titled this course, Health 101: I Got a Job…and Health Insurance
Too!

As health insurance in the U.S. is typically employer-provided, getting a job is often the
first time a young person begins to think about this matter.

Ө While you are young and healthy, you might actually feel that you don‟t need health
insurance. In fact, you might be tempted to do without coverage because you are strapped
for cash and want to avoid paying the premiums. As you‟ll recall, nearly a fifth of young
singles indicated just that in the survey I discussed earlier in my presentation.

However, forgoing health insurance is a dangerous decision. Accidents and unforeseen
illnesses can be financially devastating for you and your family. Weigh carefully the
repercussions of not being covered, and seriously consider buying health insurance suited
to your needs.

      Ө Know your family‟s health history. If you are at high risk for developing a
       medical condition – such as diabetes – later in life, think carefully before saying
       no to your employers‟ health policy, even if it means paying higher premiums
       while you are young and healthy.

      Ө Understand that if you have been covered under your parents‟ health insurance
       policy while you were in college or by a plan offered through your college, often
       this coverage ceases when you graduate. Additionally, many companies have
       employee probation periods before health coverage goes into effect. For these


                                                                                              17
       periods of no coverage, you should check to see whether you can extend your
       parents‟ coverage short-term under COBRA. Some colleges also offer graduates
       interim coverage. As an alternative, talk to an insurance agent about purchasing
       catastrophic health coverage as a short-term measure.

      Ө As you sort through job prospects, don‟t make the salary your sole priority.
       Health coverage is perhaps the most important job-related benefit you can
       receive; so study the health plans that prospective employers provide. Many
       companies have coverage through an HMO or a managed-care plan, which means
       that many decisions – including which physicians are included in the network –
       are made by the healthcare provider. Others have more flexible plans that allow
       their participants to choose their physicians. In either case, the employee is
       responsible for co-payments which help keep costs under control.

Here are some ways that you can control your health insurance costs or cover an interim
period before or between jobs when you are not under an employer‟s plan:

      Ө If you feel you can‟t afford regular health insurance, a more affordable option
       you may want to consider is purchasing a high-deductible major medical policy
       that only covers very serious or catastrophic health costs. It will offer lower
       premiums than regular health insurance policies and help you cover bills for
       “major” medical events, like surgery, hospitalization or emergency room care.
       But it will typically not cover routine doctor visits or check-ups.

      Ө If you are convinced that you are generally healthy and have a healthy lifestyle
       and definitely do not want to pay (or can‟t afford to pay) high insurance
       premiums, consider a Health Savings Account. HSAs can be set up individually
       or, increasingly, as an option through employers. They allow you to accumulate
       and spend pre-tax money for health expenses via an account that you own and can
       take with you should you change jobs.

      Ө If you are in a physically demanding job, you might want to consider
       purchasing disability insurance, as research shows that young people are four
       times more likely to be disabled than die at an early age. As an option, many
       employers offer disability coverage, which provides lost income in the event that
       you are injured and unable to work. If the injury is work-related, then workers
       compensation coverage applies.

       If you decide to purchase disability insurance, try to get a non-cancelable,
       guaranteed renewable policy. That means it can never be canceled and it's good
       until age 65.

Ө OK young people! It‟s time for a pop quiz! I‟m going to project three questions on
the screen. Circle your answer for each. Then, I‟ll reveal the correct answer and discuss
why it is right.



                                                                                        18
Here‟s question number one:

Ө At this stage of your life, you might be considering buying your first car. Which of the
following aspects of your vehicle does NOT affect your auto insurance premiums?

   a) Make and model of the vehicle; whether it is an SUV, convertible or an economy
      car etc.
   b) “Theft-ability Factor”: Whether the vehicle you are considering is prone to theft
      more than the others
   c) Safety devices installed in the vehicle
   d) Fuel efficiency of the vehicle

Circle the answer you think is correct.

                                  [Allow 20-30 seconds]

OK, how many of you picked “a”? Raise your hands.

How about “b”?

How about “c”?

How about “d”?

Ө The correct answer is “d.” Fuel efficiency (although helpful to the environment) will
not affect the cost of your premiums.

Now question two…

Ө What is renter‟s insurance?

   a) An insurance policy aimed at covering the landlord‟s possessions or property
   b) Insurance on a rented car or rented boat
   c) Insurance that protects the insured‟s belongings and provides liability coverage
      against damages, losses and accidents that occur in a rented residence and under
      some circumstances, occurrences that happen away from the rental unit.
   d) There is no such thing. If you rent, you and your possessions are covered under
      the property owner‟s insurance.

Circle the answer you think is correct.

                                  [Allow 20-30 seconds]

OK, how many of you picked “a”? Raise your hands.

How about “b”?



                                                                                          19
How about “c”?

How about “d”?

Ө The correct answer is “c.” Renter‟s insurance protects the insured‟s belongings and
provides liability coverage against damages, losses and accidents that occur in a rented
residence. The landlord‟s coverage just protects the building.

Here‟s question three…

Ө Often the health insurance coverage you have from your college or under your parents‟
policy ceases when you graduate. Which of the following is the LEAST desirable option
to obtain interim health coverage until you get coverage through an employer?

           a.   Using interim coverage offered by some colleges to their recent graduates
           b.   Purchasing the policy with the lowest premiums regardless of the coverage
           c.   Purchasing catastrophic health coverage as a short-term measure
           d.   All of these are good, risk-free options

Circle the answer you think is correct.

                                  [Allow 20-30 seconds]

OK, how many of you picked “a”? Raise your hands.

How about “b”?

How about “c”?

How about “d”?

Ө The correct answer is “b.” You should be cautious about purchasing a policy with
premiums drastically lower than competitive offerings. Such policies could be fraudulent,
so call your state insurance department to check on the legitimacy of the company selling
the policy.

                            Ө Young Singles Discussion
                  Suggested Questions to Engage the Audience

      How many of you own a life insurance policy? Why did you decide to purchase
       or not purchase one as a young single?

      Has anyone had a particularly good or bad experience with an insurance claim –
       something you could share with the group?



                                                                                           20
      As a young person, what are the chief concerns and questions you have in buying
       insurance?

      Where do you go for reliable information?

      What are your key take-aways from today‟s discussion about insurance? What
       else would you like to know?

                  4. Special Considerations – Young Families
                   [Intended for audience of young families]

 Ө As a newly married couple, perhaps with children under 5 years of age, your financial
situation changes at this stage of your life, your considerations include purchasing a
home, protecting your family in the event of a spousal death and making sure you have
adequate health insurance for you and your children.

For each of the four types of insurance, there are special considerations for young
families.

Ө Let’s start with those related to auto insurance. We call this part of our course
Auto 201: And Baby Makes Three.

Having a child, of course, affects all of your insurance considerations. But focusing on
the family car, here are some special concerns.

      Ө At this stage of your life, you begin to interact with other parents, perhaps
       driving their children in your car while carpooling. To protect yourself, you
       might want to consider increasing your liability insurance in case of an accident.

      Ө During this time you will likely be accumulating more assets, and therefore you
       might want to consider purchasing an umbrella policy that will better protect your
       financial resources in case of a law suit stemming from a car accident or an
       accident occurring in your home.

      Ө As your family is expanding, you might be thinking about purchasing a bigger
       car to fit additional family members. Since auto insurance premiums are linked to
       the type of vehicle driven, check the insurance rates before you make your final
       choice of a car. SUVs, convertibles and performance vehicles typically cost more
       to insure than some other vehicles.

      Ө And finally, if you haven‟t yet merged policies held by separate spouses, now‟s
       a good time to do it to control costs, as consolidation will potentially offer you a
       decreased rate in your premiums or enable you to acquire more insurance at the
       same level of spending.




                                                                                           21
Ө The next part of Insure U’s curriculum for young families deals with home
insurance: We’ve named this course Home 201: Owning Up to Your Home.

At this life stage, young families often take the big plunge into home ownership – a step
that instantly requires you to get smart about home insurance.

      Ө If you are purchasing your first home, or reviewing a new homeowners policy,
       remember that you only need to insure the home itself and your possessions – not
       the land your house sits on. Thus, you should expect that the insured value of your
       home will be less than the market value.

      Ө Growing families often find that their „starter home‟ needs improvement. Be
       sure to alert your insurance company when making any major home
       improvements – usually anything over $5,000 – as you will want to update your
       homeowners insurance policy to reflect the new enhancement and prevent being
       underinsured.

      Ө In maintaining your residence, you must realize that you are liable for things
       that happen on your premises. Keep in mind that in many states, you could be
       held legally responsible for the actions of anyone who drinks in your home and
       then has an accident in your house or after leaving it. Your policy should protect
       you against lawsuits due to these types of liability issues.

      Ө Also as you install backyard items for your active kids – swing set, trampoline
       or swimming pool – inform your insurance company. These items may require
       you to increase your liability coverage through an umbrella policy that protects
       you in the event that someone is injured while on your property.

      Ө As you acquire more valuables – jewelry, family heirlooms, antiques, art – you
       might want to consider purchasing an additional “floater” or “rider” to your
       homeowners policy to cover these special items. They‟re typically not covered by
       a basic homeowners or renter‟s policy.

      Ө Finally, we all know that raising kids can be tough on your budget. One way to
       keep your yearly premium costs down is to consider increasing your homeowners
       deductible. Bear in mind that raising your deductible increases the out-of-pocket
       costs you will have to pay in the event of theft or damage to your home.

Ө Let’s move on to Life 201: We are Family.

Having children is often the „catalyst‟ for buying life insurance, as young parents
recognize the awesome, life-long responsibility they have assumed.

      Ө When purchasing life insurance, consider covering both spouses – even if one
       stays at home and is not employed. In the event of the stay-at-home parent‟s



                                                                                        22
       death, the surviving spouse will need to shoulder all the responsibilities of the
       household.

      Ө In determining the amount of life insurance to purchase, make sure to take into
       account your full childcare costs – especially for children under 5 years old and
       for kids with special needs. Take the time to estimate these costs carefully, and
       factor them into your decision-making process.

      Ө Weigh the costs/benefits of purchasing whole life vs. term life insurance as part
       of your financial planning strategy. Whole life insurance policies build cash
       value and also pay a death benefit. But they are more expensive. If you can‟t
       afford whole life insurance right now, but think you may want it in the future, you
       may want to consider term life insurance with a conversion option that will let
       you change to a whole life policy for a fee when you are ready.

       Or you may want to purchase term life insurance, which offers death benefit
       protection for a specified time period. For example, term life insurance may be
       appropriate to provide coverage during your child-rearing years or while paying
       off a mortgage. Term life premiums increase as you age. Term life is typically
       less expensive in your younger years than permanent life insurance, which covers
       you for your entire life and typically has level premiums.

       You may also want to consider purchasing a combination of term life insurance
       and whole life insurance.

      Ө Remember to update your policy to include your children as beneficiaries,
       especially in the event of a divorce. You might want to consider naming a trustee
       for your children in the unfortunate event that both parents die before the children
       turn 18.

      Ө Some people purchase life insurance for healthy newborn babies because their
       insurability is high and the premium costs are low. If health issues develop later
       in life, individuals may not be eligible for life insurance coverage.

Here are some tips to prudently control life insurance costs:

      Ө Many life insurance plans offer discounts for improved health (quitting
       smoking, lowering cholesterol, etc), so make sure to inquire about these potential
       benefits.

      Ө If you are in the military, consider Serviceman‟s Group Life Insurance (SGLI)
       – a program of low cost group term life insurance automatically available to all
       military members. This policy is automatically activated unless the service
       member opts out.




                                                                                           23
           o If you have decided to purchase additional life insurance outside of the
             SGLI, review the list of exclusions to the policies, and make sure that the
             benefits will be payable even if the death is a result of war, the action of a
             military force or traveling on a non-commercial aircraft.

           o Individuals who sell life insurance at military installations are required to
             obtain authorization from the Department of Defense, so ask to see the
             agent‟s permit or license.

      Ө Finally, remember the impact of key factors that can affect your life insurance
       premiums. These include:

           o Pre-existing and/or chronic health problems, such as diabetes, heart
             disease or cancer

           o Poor health habits, such as smoking and excessive drinking

           o Your driving record

           o Engaging in dangerous hobbies, such as skydiving, skiing or rock
             climbing

Ө Now it’s on to a discussion of the fourth type of insurance: Health 201: I Do! -
Health Insurance for Two (or more).

Here are some special considerations for young families:

      Ө If both parents are working in full-time jobs, it is recommended that you
       compare these health insurance policies to see which best fits the needs of your
       family:
          o Employee
          o Employee and Spouse
          o Employee and Family
          o Employee + one, where the spouse has separate coverage

       Make sure to review the co-pay amounts and the different options carefully to see
       exactly what is covered – and what isn‟t – for both parents and children.

      Ө Check to see if your employer offers a flexible spending account. These plans,
       which allow you to set aside pretax dollars for medical expenses and childcare,
       are a good way to reduce your out-of-pocket medical costs.

      Ө When expecting a child, review the coverage options available to you, and find
       out exactly how your healthcare plan handles the costs. Remember to consider the
       costs of prenatal vitamins, prenatal and neo-natal screenings and tests, emergency
       procedures, delivery – C-section and traditional – and pediatric care.


                                                                                          24
      Ө Also, make sure you are aware of the deadline to register your newborn with
       your health insurance company. Consult with your employer and health insurance
       provider regarding the requirements before your child is born. If you decide to
       adopt a child, consult with your employer and health insurance provider regarding
       the requirements for obtaining health insurance coverage in advance, and also
       check with your state health department.

Ө OK folks! It‟s time for a pop quiz! I‟m going to project three questions on the screen.
Circle your answer for each. Then, I‟ll reveal the answer and discuss why it is correct.

Here‟s question number one:

Ө Why do you need to inform your insurance company of backyard items, such as a
swing set or trampoline?

       a.   These items will attract more visitors to your home.
       b.   These items are more likely to cause accidents on your property.
       c.   These items are expensive and will therefore raise your premiums.
       d.   These items are removable and can be stolen.

Circle the answer you think is correct.

                                  [Allow 20-30 seconds]

OK, how many of you picked “a”? Raise your hands.

How about “b”?

How about “c”?

How about “d”?

Ө The correct answer is “b.” Items such as swing sets and trampolines are more likely to
cause accidents. Informing your insurance company of these backyard items will
guarantee that you are properly insured in case of an accident.

Here‟s question two:

Ө What are the benefits of purchasing a whole life insurance policy for a healthy
newborn?

       a. Their insurability is high, and the premium costs will be low
       b. If health issues develop for your child later in life, he/she may not be eligible
          for life insurance coverage
       c. A whole life policy is also an investment vehicle



                                                                                          25
       d. All of the above

Circle the answer you think is correct.

                                  [Allow 20-30 seconds]

OK, how many of you picked “a”? Raise your hands.

How about “b”?

How about “c”?

How about “d”?

Ө The correct answer is “d.” Purchasing a whole life insurance policy for a healthy
newborn is beneficial for all the reasons stated above. Their insurability is high; the
premium costs will be low; if health issues develop later in life, your child might not be
eligible for life insurance; and a whole life policy can be used as an investment vehicle.

And now our final question:

Ө At this stage of your life, you might find yourself driving additional children in your
car while carpooling. What action might you consider taking in order to protect your
assets in case of an accident?
        a. Increase your liability insurance limits
        b. Purchase a more expensive car
        c. Increase your deductible
        d. All of the above

Circle the answer you think is correct.

                                  [Allow 20-30 seconds]

OK, how many of you picked “a”? Raise your hands.

How about “b”?

How about “c”?

How about “d”?

Ө The correct answer is “a.” Increasing your liability insurance limits will help to protect
your assets in case of an accident because liability insurance is designed to offer specific
protection against third party claims.




                                                                                            26
                           Ө Young Families Discussion
                 Suggested Questions to Engage the Audience

      How many of you have life insurance – that you have purchased on your own –
       for one spouse? Now, how many of you have life insurance – that you have
       purchased on your own – for both spouses?

      Has anyone had a particularly good or bad experience with an insurance claim –
       something you could share with the group?

      Who here recently reviewed and changed their insurance coverage? What are
       some of the changes you made and why?

      Do any of you have a Health Savings Account? How many of you would be
       willing to switch your health insurance coverage to a Health Savings Account tied
       to a high-deductible major medical insurance policy?

      What are your key take-aways from today‟s discussion about insurance? What
       else would you like to know?

               5. Special Considerations – Established Families
                [Intended for audience of established families]
Ө As an established family, you may already have many of your basic insurance needs in
place, such as life insurance and homeowners coverage. However, as the value of your
home and other assets increases, and as your child or children approach college age, your
financial situation – including your insurance needs – will change.

For each of the four types of insurance, there are special considerations for established
families.

Ө Let’s start with those related to auto insurance. We call this part of our course
Auto 301: Car Wars!

Why that designation? Because at this life stage, your cute little kids become teenage
drivers, competing with you for the car. In addition – as you enter that mid-life period –
your own automotive interests may steer you towards different types of cars than you‟ve
previously driven.

      Ө When adding your teenage driver to your policy, be prepared to pay higher auto
       insurance rates. Although some states do not allow insurers to recognize gender
       differences in auto rates, industry figures show that a teenage female driver can
       cause rates to increase as much as 50 percent, while a young male driver can
       boost costs by up to 100 percent.




                                                                                            27
      If you plan to provide your child with an automobile to take to college, check on
       the need for a separate auto insurance policy.

      Ө At this stage of your life, you may be frantically transporting your kids – and
       their friends – to sports practices and other after-school activities. Given these
       chauffeuring responsibilities, you might want to consider increasing your liability
       insurance in case of an accident.

      Ө Hopefully, your success in the job market is causing your net worth to grow.
       So you may want to consider purchasing an “umbrella policy” to raise your auto
       liability coverage, for example to $1 million, in order to protect your assets.

Now here are some tips to prudently control your auto insurance costs:

      Ө When you add a teen driver to your policy, it‟s a good time to evaluate
       different auto insurance companies and compare costs, as firms differ in their
       policies for young drivers.

      Ө If you‟re planning to purchase a car for your young driver, keep in mind that
       auto insurance premiums are linked to the type of vehicle driven. If you‟re buying
       or leasing a new car, check the insurance rates before you make your final choice.
       SUVs, convertibles and performance vehicles typically cost more to insure than
       some other cars.

      Ө Parents of new teenage drivers should encourage their children to maintain
       good grades and to take a driver‟s education class, as these steps may help lower
       your insurance rates.

      Ө In addition, keep in mind that if your child lives away at school (at least 100
       miles) and has less access to the insured vehicle, you may be able to take
       advantage of insurance discounts.

      Ө Remember that companies often grant discounts to those who are considered
       “safe drivers,” so try to keep your driving record – and your children‟s driving
       record -free from accidents and moving violations for at least three years, or
       consider taking a defensive driving course.

Ө Let’s move on to the next topic for established families: Home 301: Home
Growth.

At this point in your life, your home is very likely your biggest asset – as well as a major
cost item in your budget. You may move to a larger house, build an addition or replace
that child-stained sofa and inexpensive wall decorations with pricier furnishings and
artwork.



                                                                                           28
      Ө Remember to add home insurance coverage as you enhance the value of your
       home and acquire expensive possessions like furniture, computers, stereos and
       television sets.

      Ө You should alert your insurance company when making any major home
       improvement – usually anything over $5,000. You will want to update your
       homeowners insurance policy to reflect the new enhancement and prevent being
       underinsured.

      Ө In maintaining your residence, you must realize that you are liable for things
       that happen on your premises. Keep in mind that in many states, you could be
       held legally responsible for the actions of anyone who drinks in your home and
       then has an accident in your house or after leaving it. Your policy should protect
       you against lawsuits due to these types of liability issues.

      Ө Remember that backyard items, such as a trampoline or pool, may require you
       to increase your liability coverage through an umbrella policy that protects you in
       the event that someone is injured while on your property.

      Ө As you acquire more valuables – jewelry, family heirlooms, antiques, art – you
       might want to consider purchasing an additional “floater” or “rider” to your policy
       to cover these special items. They‟re typically not covered by a basic homeowners
       or renter‟s policy.

      Ө If you have a child about to go away to college who will be living in a dorm or
       apartment, be sure to check your homeowners policy to see if their possessions
       will be covered. In many – if not most – cases, they will not be covered under
       your policy, and you may want to consider purchasing separate coverage.

      Ө Importantly, know what‟s not covered by your policy. For example, a break in
       the water or septic line outside your home will typically not be covered by your
       homeowners policy but can be a financial drain to repair. Specialized policies
       may be available to cover these situations, for example from your water or septic
       company.


Ө Next up: Life 301: Life Line

Chances are that at this stage of your life you own life insurance and are generally
familiar with the different types. However, people at this age begin to ignore their
policies. Ө It‟s important to periodically review and update your coverage to reflect
changes in your financial situation and family composition.

      One strategy to keep costs down for a growing family may be to take a look at
       term life insurance, which offers financial protection for a specified time period.
       For example, term life insurance is often appropriate to provide coverage during


                                                                                         29
       your child-rearing years or while paying off a mortgage. You may want to
       consider this cost-effective way to protect your family while still putting money
       into other investments.

      Ө Consider the future costs of your child‟s college education when determining
       how much life insurance you need at this life stage, and remember that permanent
       life insurance can help to complete a college savings program that is not fully
       funded.

      Ө If you are considering purchasing an annuity – a contract with an insurance
       company that promises to pay a series of income payments at regular intervals in
       return for premiums you have paid – explore the different types of options
       available:

          o   Single premium
          o   Multiple premium
          o   Fixed
          o   Deferred
          o   Variable

       In addition, make sure you examine whether an annuity makes sense for you in
       terms of your income needs.

       Ө Ask whether the annuity lets you tap into your principal if you should need it,
       or whether there are stiff penalty fees. Be sure you understand the fees associated
       with the annuity, as well as the special tax treatment of annuities: namely that
       income tax on annuities is deferred until you start receiving the income payments.

Ө Lastly, let’s look at health insurance. Health 301: Growing Pains

As your family matures, its health needs change. Thus when your annual enrollment date
approaches for employer-provided health insurance, recognize that you may want to alter
elections or eliminate certain types of coverage, if you have the choice.

      Ө For example, if you and your spouse have decided not to have more children,
       you may not be interested in a policy that covers pregnancy-related services. But
       note that if you decline pregnancy-related coverage and your teenage daughter
       becomes pregnant, she will not be covered. If you still have young children,
       consider a program with a preventative care option that provides shots and “well
       visits”.

      Ө Keep in mind that health insurance policies will most likely not cover some
       common childhood procedures and problems, such as allergy tests, braces, and
       replacements for lost eyeglasses, contacts or retainers. Consider contributing
       money to a flexible spending plan, if your employer offers one, to help you put
       aside pretax money to cover these types of expenses.


                                                                                           30
      Ө Know your rights and entitlements under COBRA – the Consolidated Omnibus
       Budget Reconciliation Act. If you lose or change your job or decide to start your
       own business, be sure to familiarize yourself with COBRA so that you‟re clear
       how your family will be covered when your situation changes.

      Ө If you‟re over 50, you may want to consider whether long-term care insurance
       make sense for you. Before purchasing long-term care insurance, do a thorough
       analysis of your financial situation to be sure you can continue to afford the
       premiums for an extended period of years – through your old age until death –
       and figure out whether you have significant savings or other financial assets you
       want to protect. Many people find they cannot afford the premiums as they get
       older and get closer to the point when they are most likely to need the coverage.
       In addition, make sure you know what triggers will result in benefit payments, as
       well as the likelihood and potential size of premium increases.

Ө OK folks! It‟s time for another pop quiz! I‟m going to project three questions on the
screen. Circle your answer for each. Then, I‟ll reveal the answer and discuss why it is
correct.

Here‟s question number one:

Ө In general, which gender teenage driver is likely to raise your auto insurance rates the
most when you add him/her to your plan?

   a. Male (However, some states do not allow gender-based auto rates)
   b. Female

Circle the answer you think is correct.

                                  [Allow 20-30 seconds]

OK, how many of you picked “a”? Raise your hands.

How about “b”?

Ө The correct answer is “a.” Although some states do not allow insurers to recognize
gender differences in auto rates, industry figures show that adding a teenage daughter to
your policy typically boosts your premium by 50 percent; adding a teenage son can more
than double the price.

Here‟s question number two:

Ө A “scheduled personal property endorsement” (also known as a “personal article
floater”) provides broader coverage than is typically included in your regular home




                                                                                         31
insurance policy for specific expensive items. Which item typically does NOT need to be
covered by a “floater”?

           a.   a diamond ring
           b.   a laptop computer
           c.   an antique armoire
           d.   a fur coat

Circle the answer you think is correct.

                                  [Allow 20-30 seconds]

OK, how many of you picked “a”? Raise your hands.

How about “b”?

How about “c”?

How about “d”?

Ө The correct answer is “b.” Due to their high value, items such as jewelry, antiques and
furs are often not covered for their full value through basic policies. Thus, many people
purchase a “floater” policy to provide additional coverage for these types of items.
However, most basic home insurance policies will cover a laptop computer, so a floater
may not be required.

Here‟s question number three:

Ө Which of the following statements is TRUE about your right to continue obtaining
health coverage under COBRA?

           a. Under COBRA, you and your family can elect to continue to be covered
              by your former employer‟s group health plan - for typically up to 18
              months - after your employment situation changes, provided you pay the
              premiums on time.
           b. Under COBRA, you can negotiate better insurance rates with your next
              employer or when you set up your own coverage for your new business.
           c. Under COBRA, your former employer must continue to pay your health
              insurance premiums typically for 18 months if you want to remain on the
              employer‟s group health plan.

 Circle the answer you think is correct.

                                  [Allow 20-30 seconds]

OK, how many of you picked “a”? Raise your hands.



                                                                                       32
How about “b”?

How about “c”?

Ө The correct answer is “a.” Under COBRA, you and your family are entitled to a
minimum of 18 months of continuation coverage, but you are responsible for paying the
premiums, not your former employer. Participating in COBRA coverage has no impact
on a future health insurance plan or premium costs.

                        Ө Established Families Discussion
                 Suggested Questions to Engage the Audience

      Does anyone here have experience or advice in adding a teenage driver to your
       auto insurance policy?

      Has anyone had a particularly good or bad experience with an insurance claim –
       something you could share with the group?

      Has anyone needed to extend health coverage via COBRA? What was your
       experience in doing so?

      Who here recently reviewed and changed their insurance coverage? What are
       some of the changes you made and why?

      Do any of you have a Health Savings Account? How many of you would be
       willing to switch your health insurance coverage to a Health Savings Account tied
       to a high-deductible major medical insurance policy?

      What are your key take-aways from today‟s discussion about insurance? What
       else would you like to know?

                       6. Special Considerations – Seniors
                        [Intended for audience of seniors]

Ө As a senior citizen, you‟re probably familiar with the basic facts about insurance.
However, your needs at this stage of your life have likely changed significantly since you
first purchased an insurance policy. For example, at this stage of your life, you may be
planning to sell your home and retire to a new area, considering long-term care coverage
or evaluating whether it makes sense to purchase an annuity. In addition, as a senior you
may now qualify for certain discounts on your auto and homeowners policies. To be
sure, there are many important insurance decisions to consider during this phase of your
life, making this a good time to re-evaluate your needs.

Ө Let’s start with auto insurance. Auto 401: Traveling On.


                                                                                        33
There is a nice benefit to growing older! At your life stage, you can take advantage of
several age-related discounts.

      Ө For example, as a mature driver (typically age 55 – 70), you may be eligible for
       discounts. After age 70, the incidence of serious accidents escalates significantly
       so the discounts might cease.

      Ө Discounts may also be available for seniors who limit the amount of driving
       they do – for example, to less than 7,500 miles per year – or agree to only drive
       during daylight hours. When you retire or change jobs and work or stay closer to
       home – and therefore need to drive less – you should inform your insurance
       company as you may be able to get lower rates.

      Ө If you have worked for the same employer for many years, let your insurer
       know. Those who show stability in their employment may qualify for an auto
       premium discount.

      Ө If your children have turned 18, left home and are not regularly driving your
       vehicle, alert your insurance company, as your auto premiums may decrease.

      Ө Consider taking a senior driving refresher course, such as AARP‟s 55Alive or a
       program run by the National Institute of Highway Safety or AAA. Participation
       in these programs should help you qualify for a discount.

      Ө Since your net worth may still be growing, or at its highest at this stage of your
       life, consider whether it makes sense to purchase an “umbrella policy” to raise
       your auto liability coverage, for example to $1 million, in order to protect your
       assets.

      Ө If you are driving an older vehicle not worth much in current book value,
       consider dropping collision insurance. With older cars, the cost of collision
       coverage can exceed the value of the car.

Ө Let’s move on to home insurance in our Insure U curriculum. We call these tips
Home 401: Small is Beautiful.

At this stage of your life, you may be in a downsizing mode. So you can look for ways to
bring your costs down by bringing your insurance in line with your scaled back lifestyle.
At the same time, be careful to protect assets you have worked so hard to accumulate.
Here are some tips:

      Ө Let your insurance company know when you retire, as senior discounts may be
       available because you will likely be around home more of the time and can watch
       over your home/possessions.



                                                                                          34
      Ө Consider adding more homeowners liability coverage – and/or an umbrella
       policy for $1 million. At this stage of your life, you may have more assets to
       protect in the event you are sued. If you decide on an umbrella policy, note that
       these policies often cover both home and auto liability, and are separate from your
       homeowners and auto policies. If you decide to start a home-based business after
       retiring from your “first career,” consider adding to your homeowners liability
       coverage.

      Ө In maintaining your residence, you must also realize that you are liable for
       things that happen on your premises. Keep in mind that in many states, you could
       be held legally responsible for the actions of anyone who drinks in your home and
       then has an accident in your house or after leaving it. Your policy should protect
       you against lawsuits due to these types of liability issues.

      Ө Reassess the current value of your home or condominium and your possessions
       to see whether you need to increase your insurance to cover their replacement
       costs in today‟s market, as the price of real estate has risen significantly during
       recent years.

      Ө Reassess the value of your expensive possessions, like jewelry, heirlooms or
       art, for which you may need a special “floater policy” for extra insurance
       coverage.

      Ө If the cost of homeowners insurance and other costs, such as maintaining your
       home, are becoming too high, consider renting instead of owning. Renter‟s
       insurance is typically less expensive than homeowners, as you are insuring your
       possessions and not the dwelling itself. Recently, some insurers in Florida and the
       Gulf states have raised homeowners premiums by 20-30% following hurricanes
       Katrina and Rita, hitting seniors particularly hard.

      Ө If you purchase a vacation home or boat, see if you can consolidate your
       homeowners coverage from the same insurer and possibly qualify for a multiple
       policy discount.

      Ө If you‟ve just paid off your mortgage – and up until now your homeowners
       insurance has been paid through your mortgage company – be sure to notify the
       insurance company to send the premium bills directly to your home address, and
       remember to pay the premiums on time so that your policy does not lapse as there
       is no grace period in a homeowners policy.

Ө Next up, Life 401: Late-in-Life Insurance.

Now is a good time to re-evaluate your life insurance to determine whether you still need
as much coverage as you did when your family was younger and you had a large
mortgage on your home. Your circumstances have likely changed.



                                                                                        35
   Ө If you are covered by a group life insurance policy through your job and are
    planning to retire soon, inquire as to whether you can convert it to an individual
    policy.

   Ө Review your policies to determine whether you can decrease coverage.
    Consider these factors:

       o   Is your spouse alive?
       o   Is your home paid off?
       o   What other financial assets do you have in addition to life insurance?
       o   Are your children now financially independent?
       o   Do you have high current debts or anticipate estate taxes that would be a
           struggle for your survivors to pay off after you die?

   Ө Be sure to update your beneficiaries. For example, has your spouse died, or
    have you remarried?

   Ө If you have a cash value life policy, consider whether you can use some of the
    money built up in the policy to pay for long-term care insurance premiums, if
    long-term care insurance makes sense for you.

   Ө Once you reach age 59 ½, you are eligible to withdraw funds penalty-free from
    your 401K or IRA. At this time you may be considering the purchase of an
    annuity – a contract with an insurance company that promises to pay a series of
    income payments at regular intervals in return for premiums you have paid.
    Explore the different types of annuities available:

       o   Single premium
       o   Multiple premium
       o   Fixed
       o   Deferred
       o   Variable

    If you are approached, make sure you examine whether an annuity makes sense
    for you in terms of your age and income needs.

    Ө Ask whether the annuity lets you tap into your principal if you should need it,
    or whether there are stiff penalty fees. Be sure you understand the fees associated
    with the annuity, as well as the special tax treatment of annuities: namely that
    income tax on annuities is deferred until you start receiving the income payments.

   Ө If you are strapped for cash and are considering selling your life insurance
    policy to a third party in return for a sum of money, called a life settlement,
    carefully consider the impact on your beneficiaries and whether it will affect your
    eligibility for any other public assistance you may be receiving. Also, before you
    make any decisions, be sure to check out the legitimacy of the company to which


                                                                                         36
       you are considering selling your policy by calling your state insurance
       department.

      Ө If you are considering the purchase of a “Final Expense” policy – a small
       whole life policy, usually with coverage under $10,000 and often sold to seniors
       up to age 85 – be aware that some are sold as guaranteed issue and come with
       steep charges. Furthermore, they typically don‟t pay a full benefit in the first two
       or three years of the policy.

Ө The last subject of our insurance curriculum for seniors is health insurance.
We’ve titled this course Health 401: Happy, Healthy and Hip (replacement).

As you age, health insurance considerations become paramount. Here are several issues
you need to address:

      Ө Are your children still in college full-time? You may be able to cover them
       under your existing health plan if you are still employed. If your children are in
       college out-of-state, you may need to explore a health plan through the school or
       from a private insurance company in the geographic area where they are living for
       most of the year.

      Ө If you decide to retire or have been laid off from your job before you turn 65 –
       and you are not yet eligible for Medicare, what do you do?

          o Ө Check to see if you are eligible to continue to get health insurance at the
            group rates from your former employer under COBRA (Consolidated
            Omnibus Budget Reconciliation Act). COBRA is a federal law enacted in
            1985 that typically entitles you to continue your employer‟s coverage for
            up to 18 months. Note that you will be responsible for paying the
            premiums for this insurance and that you must let your former employer
            know within 60 days of leaving your job if want to continue your health
            benefits.

          o Ө If you are no longer employed and your COBRA benefits have run out
            – but you are still not yet eligible for Medicare – you might want to
            consider a catastrophic or high-deductible medical plan which typically
            carries lower premiums than other individual policies. The caveat here is
            that people with serious pre-existing health problems like heart disease,
            diabetes or Multiple Sclerosis typically can‟t get catastrophic health
            insurance.

      Ө Be wary of health discount cards. If you are considering the purchase of a
       health discount card of any sort – for example to cover pharmaceuticals, dental
       care or doctor visits – be sure to investigate whether the insurer is legitimate by
       calling your state insurance department. Also research how many complaints



                                                                                             37
       have been filed against that insurer and find out exactly what is covered and
       whether your physician/dentist accepts the card.

      Ө Consider whether you still need disability insurance. Important considerations
       include whether you are still employed, your age, how many years you have until
       eligibility for Social Security, your individual financial needs and your ability to
       pay the premiums, which typically escalate significantly as you age.

      Ө Carefully evaluate whether long-term care insurance make sense for you.
       Before purchasing long-term care insurance, do a thorough analysis of your
       financial situation to be sure you can continue to afford the premiums for an
       extended period of years – through your old age until death – and figure out
       whether you have significant savings or other financial assets you want to protect.
       Many people find they cannot afford the premiums as they get older and get
       closer to the point when they are most likely to need the coverage. In addition,
       make sure you know what triggers will result in benefit payments, as well as the
       likelihood and potential size of premium increases.

Ө Now let me take a few minutes to talk about Medicare.

As you near the Medicare age of 65, you will need to decide whether you want traditional
Medicare or a Medicare Advantage plan.

Ө Traditional Medicare includes Medicare Part A, hospital insurance, and Part B, doctor
bills. Part A is already paid for through your contributions over your working lifetime.
Part B requires that you pay monthly premiums – around $90 per month/per individual –
that can be automatically deducted from your Social Security check, if you are already
collecting.

As you get ready to enroll in Medicare, Ө you may also want to consider purchasing – at
incremental cost – a Medicare supplement or Medigap policy to pay for those
medical/hospital expenses and deductibles not covered by Medicare. Medicare
supplements or Medigap policies are offered by a number of private insurers that have
been approved by Medicare.

Ө Another option is a Medicare Advantage plan. Medicare Advantage plans, which
replace the current Medicare + Choice plans, are offered by some private companies that
have signed a contract with Medicare. Before purchasing a Medicare Advantage plan,
find out what hospitals are in-network and which doctors are included.

Ө There‟s been a great deal of attention to Medicare‟s newest offering: the prescription
drug benefit known as Medicare Part D. If you‟re currently receiving Medicare, then you
are also eligible for Medicare Part D. To decide whether to enroll, consider the
following:




                                                                                         38
      Ө Do some calculations to see whether the plan is likely to save you money. For
       example, add up what you spent on prescriptions during the past 12 months and
       see if that amount is greater, or less than, the annualized cost of Medicare D – the
       premiums plus the deductible.

      Ө Different private insurers have been approved by Medicare to administer this
       drug benefit. If you decide to enroll, you‟ll need to decide which private insurer‟s
       plan best suits your needs. Make sure that the plan you select covers a drugstore
       convenient to you and the specific prescription drugs you currently take. Also,
       make sure the plan is legitimate by calling your state insurance department.

      Ө If you are currently receiving retiree medical benefits from your former
       employer, call the company‟s benefits department to find out how they are
       handling the new Medicare drug benefit. Recent articles indicate that some
       companies are considering dropping retiree medical/drug benefits for people who
       sign up for the new Medicare drug benefit. Calculate which benefits are better for
       your individual situation.

      Ө Keep your eye on some key dates. May 15, 2006 is the last date you can sign
       up for Medicare Part D without incurring a penalty charge. After that date, the
       next open period starts on Nov. 15, 2006 to sign up for the 2007 benefit year.

Ө OK seniors, it‟s time for a pop quiz! I‟m going to project three questions on the
screen. Circle your answer for each. Then, I‟ll reveal the answer and discuss why it is
correct.

Here‟s question number one:

Ө You may qualify for lower premiums on your homeowners policy because:
         a. As a retiree, you are more likely to be around home more of the time and
            can therefore watch over your home and possessions.
         b. You have consolidated your homeowners and auto policies at the same
            insurer, thereby qualifying for a multi-policy discount.
         c. Now that your children have left home, you decide to sell your older home
            and buy a new home, smaller in size.
         d. All of the above

Circle the answer you think is correct.

                                  [Allow 20-30 seconds]

OK, how many of you picked “a”? Raise your hands.

How about “b”?

How about “c”?


                                                                                          39
How about “d”?

Ө The correct answer is “d,” all of the above. Many factors affect the amount of your
homeowners or renter‟s insurance premiums, including whether you are likely to be
home more of the time, consolidating insurance policies at one insurer and insuring a
smaller home.

Here‟s question two:

Ө You are about to retire, and your only life insurance is the coverage provided by your
employer. Which of the following statements is TRUE?

           a. You can definitely keep your life insurance coverage as long as you pay
              the premiums.
           b. In some cases, you can convert group life to individual coverage.
           c. You can never convert group life to individual coverage.
           d. You are out of luck because people over 65 don‟t qualify for individual
              life insurance.

Circle the answer you think is correct.

                                  [Allow 20-30 seconds]

OK, how many of you picked “a”? Raise your hands.

How about “b”?

How about “c”?

How about “d”?

Ө The correct answer is “b.” If you are covered by a group life insurance policy from
your employer, be sure to inquire whether you can convert that coverage to an individual
policy – in some cases, you can. If that is the case, you‟ll probably be subject to lower
premiums than if you purchased comparable coverage on your own.

Here‟s question three:

Ө If you are on Medicare, you cannot be covered by a health maintenance organization
(HMO). True or False?

           a. True
           b. False

Circle the answer you think is correct.



                                                                                        40
                                 [Allow 20-30 seconds]

OK, how many of you picked “a”? Raise your hands.

How about “b”?

Ө The correct answer is “b,” FALSE. If you are eligible for Medicare, you can choose to
be covered either by the original Medicare plan or by a Medicare Advantage Plan
(formerly called Medicare + Choice Plan) available in many areas, which includes
Medicare Managed Care plans.

                                Ө Seniors Discussion
                [Suggested Questions to Engage the Audience]

      What are some of the ways you have adjusted your insurance based on becoming
       an empty nester or retiree?

      Has anyone had a particularly good or bad experience with an insurance claim –
       something you could share with the group?

      Has anyone needed to extend health coverage via COBRA? What was your
       experience in doing so?

      How many of you are participating in the Medicare Part D, the prescription drug
       benefit? What has been your experience to date?

      Who here has purchased an annuity? What were some the factors in your
       decision?

      How many of you have downsized your homes? Did it make a substantial
       difference in your insurance premiums?

      What are your key take-aways from today‟s discussion about insurance? What
       else would you like to know?


                              7. Fight Fake Insurance
                                 [For all audiences]
You‟ve learned the basics about auto, home, life and health insurance, as well as the key
issues to consider in selecting insurance coverage that best fits your life stage needs.

Ө Now, before buying a policy, you need to understand the importance of fighting fake
insurance.


                                                                                        41
Ө Every year, thousands of people are hurt by buying policies from fake insurance
companies – companies that look and sound like legitimate ones but, in reality, are
unauthorized entities attempting to sell worthless policies and plans. Fake insurance
companies defraud the public by collecting premiums, but not actually paying claims. In
many cases, a fake insurance company will provide you with documents that look real.
In some instances, these policies may even be represented by legitimate insurance agents
who themselves have been misled by fraudulent companies.

Ө The facts are alarming: in the area of health insurance alone, the General Accounting
Office of the federal government identified 144 fake insurers nationwide that sold bogus
health insurance to more than 200,000 policyholders between the years 2000-2002,
resulting in more than $252 million in unpaid claims. Similarly, there are many fake
companies selling auto, homeowners, renters, life, disability, prescription drug and long-
term care policies.

How can you protect yourself against these scams? It‟s easy!

Ө Before you sign an application for an insurance policy or write a check to an insurance
company, stop and take the time to confirm that the company you are about to do
business with is legitimate. Your state insurance department – easily reached by phone –
can quickly verify whether an insurance company exists and is authorized to sell
insurance in your state. There are no exceptions. Every legitimate company must be
licensed!

Ө You should be on the lookout for the following warning signs, as they may indicate
that an insurance company is fake:

      If an agent or broker is very aggressive and pressures you by saying you must
       sign up for a policy right away (sometimes adding…or the premiums will go up).

      The premiums from one company are a lot lower (more than 15-20% less) than
       other companies‟ comparable coverage.

      When you try to call the insurer to get more details or ask a question, you can‟t
       find a listed phone number, or it is very difficult to get through on the phone.

While all consumers are at risk of being defrauded, fake insurers often target senior
citizens, who may be more prone to take them at their word; small businesses that are
looking for ways to save money on health and other insurance plans they offer their
employees; or even young people, who often don‟t know a lot about insurance issues or
companies.

So remember, it‟s easy to protect yourself and your financial assets from insurance con
artists. All you need to do is:




                                                                                           42
       Ө STOP before you write a check to an insurer…

       CALL our state insurance department at [insert state consumer phone number]

       CONFIRM that the company is legitimate and authorized to sell insurance in this
       state.



You‟ll be hearing a lot more about Stop. Call. Confirm. as our national Insure U public
education program reaches out to more and more people – and to the media. In closing,
I‟d like to share with you a public service announcement about fighting fake insurance
that has been distributed to television stations across the country as part of our Insure U
campaign.

                                     Ө [Show PSA]

Ө Now before we conclude, there‟s one more pop quiz question! Here it is:

Ө To protect yourself from buying a fake policy, what is your best source of information
to ensure that the company with which you‟re dealing is legitimate and licensed to sell
insurance in your state?

               a.   Your parents
               b.   Your friends
               c.   The insurance agent selling the policy
               d.   Your state insurance department

Circle the answer you think is correct.

                                  [Allow 20-30 seconds]

OK, how many of you picked “a”? Raise your hands.

How about “b”?

How about “c”?

How about “d”?

Ө OK, it looks like we have some smart insurance consumers in the room! Yes, the
answer is “d,” your state insurance department.


                           Helpful Resources/Conclusion



                                                                                          43
Ө For those of you who want to learn more about insurance, let me direct you to some
great resources:

      The entire Insure U curriculum – and more – is available on the web at
       InsureUonline.org.

           o When you visit this site, you‟ll find basic information and special life
              stage considerations.
       (The following examples are for use only when delivering the generic
       presentation using none of the life stage modules)

          o Here are a few examples of the type of information that is available on the
            web site for specific life stages -
            o Young singles who are still in school and who are maintaining good
               grades should inform their insurance company every semester. Often,
               insurers offer preferred rates and discounts for good students.
            o As young singles become young families, they often start
               accumulating assets. It is smart at this time to consider purchasing an
               umbrella policy that will better protect financial resources in case of a
               law suit stemming from a car accident or an accident occurring in the
               home.
            o Established families should consider the future costs of a college
               education when determining how much life insurance is needed at this
               stage. Keep in mind that permanent life insurance can help to complete
               a college savings program that is not fully funded.
            o And for seniors who have a cash value life policy, consider whether
               you can use some of the money built up in the policy to pay for long-
               term care insurance premiums, if long-term care insurance makes
               sense for you.

          (All presenters continue below)

          o Ө On the web site you‟ll also find order forms for helpful consumer
            booklets.
          o Another special online resource is our Consumer Information Source. It
            enables you to search consumer complaints for individual insurance
            companies and see how they compare with industry averages.
          o We also have a fraud reporting system that enables you to easily report
            suspected instances of insurance fraud.

      Ө If you‟re interested in learning about the federal government‟s flood insurance
       program, you can visit FloodSmart.gov.

      Ө Finally, there‟s a great resource for seniors available in every state – the Senior
       Health Insurance Program. Contact us to learn more about it.




                                                                                          44
Ө Thank you for your attention and participation. We hope you found today‟s Insure U
curriculum valuable.

And remember, your state insurance department is dedicated to helping you better
understand insurance issues and protecting your interests in the consumer insurance
marketplace. So don‟t hesitate to contact us when you have an insurance question or
concern.

Now in the remaining time, I‟d be happy to answer any further questions you may have.


                                          ###




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