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Collaborative Working SW regional group

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					Collaborative working on e-gov

From broadband to fish and chip shops


David Hagg
Chief Executive
Stroud District Council
& South West e-Government Champion
  Session Coverage

         • Collaboration – regional level

         • Collaboration – sub-regional and local levels – some
           examples

         • Learning

         • Some key issues around the changing agenda

         • Discussion


Page 2
   SWEGG

         • ODPM, SWLGA, SWRA support
         • 13 LGOL funded partnerships
         • All forms of local authority
         • Focus on common issues
         • Objectives - promote, share, sustain
         • Led by Devon CC
         • Links to G51 (chief executives in all 51 councils in the
           region)
         • Developing link with Regional Centre for Excellence



Page 3
     SWEGG


         • £300,000 capital for regional projects
         • £50,000 for two networks –customer service managers
           and e-gov managers
         • Work with Regional Centre for Excellence
         • SWEGG website
         • One stop sustainability appraisal shop




Page 4
  Gloucestershire Electronic Partnership
         • Council Direct Online –     •   GRAVE – abandoned
           joined up FAQs                  vehicles countywide –
         • Pilot virtual call centre –     joining up 20 players into
           service and general             an e-team
           enquiries
         • Interoperability network –
           private data and voice
         • Institute of Customer
           Service standards and
           training
         • ECDL – joint procurement


Page 5
  Bristol
         • National e-Procurement • e-Payments national
           project - work stream     project - lead authority
           leaders – focus on SME    (with partners Bath &
           engagement and            North East Somerset,
           advanced system           North Somerset and the
                                     London Borough of
           solutions for e-          Hammersmith & Fulham)
           procurement use
                                   • e-Democracy national
         • Pilot site for APLAWS     project - work stream
           software product          leaders
           (developed by the LAWS • e-Innovation Successes
           national project) - new   for Round 2 funding bids:
           web site content          Community Campaign
           management system         Pack
Page 6
                                      Open Source Academy
  Somersetonline Partnership
         • Web portal – joined up       • Somerset Broadband
           information – possible         Programme –
           model for DirectGov            encouraging broadband
         • Digital TV – through           take-up by business and
           National DiTV offering on      communities – launched
           SKY
                                          in January
         • Somerset Direct – 6
           councils joined up
           approach to customer
           phone enquiries –
           birthday review
         • Wired Rural Communities
           – tackling rural exclusion
           in rural Somerset
Page 7
  Devon e-Partnership

         • Information Asset            • Devonline – portal up and
           Register – sharing info        running
           between partners + joint     • Customer access –
           work with Knowledge            People’s Network, UK
           Management NP                  Online + innovative
         • Strategy for Shared            solutions (post offices,
           Access to Services –           pubs, fish and chip shops
           County wide agreement          and community centres) -
           Nov 2004                       95% of population within
         • Contact Centre - self          three miles of a fixed
           funding - operational          internet access point
           October 2005 – back            providing free public
           office savings to be added     access
Page 8
  Wiltshire and Swindon Partnership
         • Leadership - joint Member • Customer services - joint
           & Officer Steering Group       CRM procurement –
         • Customer information -         saving £150-200k
           joint A-Z of services (early
                                        • Efficiency agenda - joint
           2004)
                                          delivery of back office
         • Customer service               services
           standards - collaborative
           Customer Care Charter        • Plans - joint project work
           (Nov 04)                       on authentication,
         • Collaboration -                smartcards, procurement
           abandoned vehicles,
           shared case handling


Page 9
  Dorset
          • Contact centre – single   • Library service –
            centre dealing with         efficiency savings using
            telephone and face to       email and text alerts
            face contact              • Shared website - Dorset
          • Broadband - Dorset CC       For You Partnership
            network – 350 sites by      website – single
            end of this month           interactive service for
          • Social Care - corporate     group of councils
            implementation of
            EDRMS – electronic
            social care records


Page 10
  Learning Offers
          • Somerset shared contact centre – best practice
            conference
          • Torquay – PARSOL conference
          • ESD Toolkit Community events
          • Information and skill transfer - seminars on key priority
            outcomes
          • Joint SWEGG/IDeA event for e-champions
          • Knowledge management – Gloucestershire Electronic
            Partnership www.councildirect.info




Page 11
  Best practice
          • Top 20 websites – Devon and Stroud
          • E-Planning service - 100% Pendleton score – Torquay
          • Web portal – Somersetonline
          • School admissions – Dorset and Devon
          • Procurement – CRM and portal – Cornish Key saves £1
            million – Cornwall authorities
          • Licensing - Stroud




Page 12
  Collaboration Drivers
          •   Customer
          •   Cost
          •   Convenience
          •   Communications   • Service delivery
                               • Procurement
                               • Efficiency savings
                               • Regional Centres of
                                 Excellence
                               • Priority outcomes
                               • Learning - CPA
Page 13
  Four collaborative challenges

          • Challenge 1
            get the regional players in the same team
          • Challenge 2
            reconcile national priorities with local needs
          • Challenge 3
            avoid reinventing the wheel
          • Challenge 4
            focus on outcomes not processes and structures


Page 14
  A prompt for discussion
          •   Links with Local Strategic Partnerships
          •   Collaborative e-leadership
          •   Partners and strategic partnering
          •   E-government in the wider e-agenda
          •   Whole systems approach and relationships with changing
              service configurations e.g. children services, connexions,
              sure start
          •   Fit with other investment programmes eg DWP
              sponsored workflow projects
          •   Fit with capacity building programmes
          •   Fit with Regional Centres of Excellence
          •   Anyone for e-voting?

Page 15

				
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posted:10/19/2011
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