Know THY by liamei12345

VIEWS: 0 PAGES: 2

									  User Centered Design                                           Lecture Know THY User
  To know the user, obtain:· Personal User Information · Knowledge and Experience ·
  Personal Preferences and Traits · Task Information · Job Characteristics · User Constraints ·
  Environment Information
  Instructions: Develop a User Profile for two of the following scenarios by thinking about
  the checklist below and then write up a description of the users for each of the two
  scenarios you chose:
 Local Zoo: One of your executives is on the Board of Directors of the local zoo. Recognizing
  your expertise in user-centered design, she has asked you to do some pro-bono work for the
  zoo. Customize the checklist provided so that information can be collected to develop a User
  Profile for a kiosk to provide directions at the zoo.
 Defensive-Driver Education: One of your executives is on the local safety committee.
  Recognizing your expertise in user-centered design, he has asked you to do some pro-bono
  work for the committee. Customize the checklist provided so that information can be collected
  to develop a User Profile for a multimedia training application to provide instruction on
  defensive driving.
 Multiplication Tables for 3rd Graders: One of your executives is on the Board of Advisors of
  the local school. Recognizing your expertise in user-centered design, she has asked you to do
  some pro-bono work for the schools. Customize the checklist provided so that information can
  be collected to develop a training application to assist 3rd graders in learning multiplication
  tables.
     The checklist should be used to collect profile information
   Sensitivity to heterogeneous group
   Demographics - The User Profile is a great start, but not the complete picture!

  Know the user! -- A User Profile Checklist
  Personal User Information:
  Cultural characteristics:     Motivation:               Attitude:                  Native Language:
   ___ Homogenous                ___ High                  ___ Positive               ___ English
   ___ Diverse                   ___ Moderate              ___ Neutral                ___ Other
                                 ___ Low                   ___ Negative
    User Background - Knowledge and Experience:
  Reading Level:                  Typing Skill:            Education:                   Computer Literacy:
   ___ Less than fifth grade       ___ Low                  ___ High School degree       ___ High
   ___ Fifth to twelfth grade      ___ Medium               ___ College degree           ___ Moderate
   ___ Above twelfth grade         ___ High                 ___ Advanced degree          ___ Low



  System Experience:              Task Experience:         Application Experience: Use of other systems:
   ___ Expert                      ___ Novice in field      ___ No similar systems       ___ Little or none
   ___ Moderate                    ___ Moderate in exp.     ___ One similar system       ___ Frequent
   ___ Novice                      ___ Expert in field      ___ Some similar system



  Relevant skills:                Relevant training:       Speed of performance:
   ___ None                        ___ None                 ___ Fast Paced
   ___ Associated skills           ___ Some, previous       ___ Mixture in Tasks
 ___ In application area       ___ Some, in house      ___ Average
 ___ All relevant skills       ___ Repetitive          ___ Low
 Job & Task Characteristics:
Frequency of Use:           Primary Training:        System Use:            Turnover rate:
 ___ Very Low (>Month)       ___ None                 ___ Mandatory          ___ High
 ___ Low (Monthly)           ___ Manual Only          ___ Discretionary      ___ Moderate
 ___ Medium (Weekly)         ___ Elective formal                             ___ Low
 ___ High (Daily)            ___ Mandatory
                            formal
Job Categories:             Other Systems:           Task Importance:       Task Structure:
 ___ Executive               ___ Telephone            ___ High               ___ High (Complex)
 ___ Manager                 ___ E-Mail               ___ Low                ___ Moderate
 ___ Engineer                ___ Other                                       ___ Low (Simple)
 ___ Secretary
 ___ Clerk
Reward structure:           Reporting structure:     Schedule:              Status/Quality:
 ___ Intrinsic               ___ Monitored            ___ Paced
 ___ Extrinsic               ___ Not monitored        ___ Unpaced
Job role description:       Main activities:         Task:                  Job Change:
                             ___ Primary              ___ Repetitive         ___ Deskilled
                             ___ Secondary            ___ Varied             ___ Enriched
 User Constraints:
Comfort:                   Stress Level:            Satisfaction:
 ___ High                   ___ High                 ___ Positive
 ___ Average                ___ Moderate             ___ Neutral
 ___ Low                    ___ Low                  ___ Negative
 Personal Preferences and Traits:
Learning style:            Interaction style:       Aesthetic preference:   Personality traits:
Social Environment Information:
Presence of others:        Privacy:                 Interruptions:          Personal Space:
 ___ Isolation              ___ High                 ___ Frequently          ___ Cultural
 ___ Mixture                ___ Moderate             ___ Mixture             ___ Task related
 ___ Crowded                ___ Low                  ___ None
Density:
 # of people/area
 Physical Environment Information:
Devices:                   Layout:                  Lighting:               Noise Level:
 ___ Standard               ___ Stationary           ___ Excellent           ___ High
 ___ Special                ___ Mobile               ___ Good                ___ Moderate
 ___ Ergonomic Design       ___                      ___ Poor                ___ Low
 Productivity Factors:
Output:                    Quality:                 Cost:                   Errors:
 ___ Increase               ___ Increase             ___ Decrease            ___ Decrease
 ___ Simplify               ___                      ___                     ___ Recover
Labor requirements:        Production time:         Creative Ideas:         New Products:
 ___ Decrease               ___ Decrease             ___ Increase
Equipment:                 Design goals:            Building Structures:

								
To top