Site-Wide-Sort-Findings-26April2010.xlsx by liamei12345

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									Organization of Topics based on Site Wide Card Sort Results
About the National Archives
     About the National Archives
     Donate to the National Archives
     The National Archives' plan for transitioning to electronic records and e-government
     Other web sites related to the National Archives
     Information about the office that prevents and detects fraud; waste; and abuse
     Information on the office that provides legal counsel to the National Archives
     Initiatives related to the digitization of National Archives holdings
     Statistical summaries of National Archives Equal Employment Opportunity complaint data
     How to do business with the National Archives
Contact Us
     Contact the National Archives
FAQ
     Frequently Asked Questions
Forms
     A collection of useful forms; including order forms and grant/employment applications
Grants
     Grant opportunities at the National Archives
     Information on the organization that provides grants for use of documentary sources
News and Events
     Calendar of Events
     National Archives News
     Press releases
     Press kits relating to exhibits and events at the Archives
Online Exhibits
     Online exhibits related to historical topics
     An online exhibit showcasing digital records and featuring interactive activities
Policies
     Information about the office that oversees information security policy
     How to comment on draft regulations and policies
     National Archives regulations regarding the Freedom of Information Act
     Policies related to how classified information is made available to the public
     Policies regarding documents that are considered sensitive but not classified
Publications
     Publications by the National Archives
     Access to federal laws; presidential documents; and regulations via the Federal Register
Records Management
     Resources for records management professionals
     Information on the Federal Records Centers; a provider of record management services
     An interagency center that provides access to records between agencies
Research
     Photos and transcripts of key historical documents like the Constitution
     Online databases of electronic records
     Information on researching judicial branch records
     Information on researching Legislative branch records
     Resources for perfoming research at the National Archives
     Index of historical documents and photos in the National Archives holdings; organized by topic
     Finding aids and records relating to World War II war crimes
     Information on researching executive branch records
     Database containing descriptions and facsimiles of historical documents and photos
Resources
      Guidelines for the preservation of archival records
      Resources for genealogists and family historians
      Resources for veterans and their families
      Services provided to Members of Congress
      Resources for federal employees
      Electoral College resources for the public and government officials
      Resources for teachers and students
Shop
      How to order document reproductions; microfilm; and photographic prints
      The National Archives' online store (contains apparel; posters; books; etc.)
Social Media
      National Archives social media page (for connecting via links to Facebook; Twitter; etc.)
Visit the Archives
      Information about the Washington DC facility; events; and holdings
      Information on the nationwide network of Archives facilities including trip planning guides
      Information on Presidential Libraries and Museums
Work at the Archives
      Jobs; internships; and volunteer opportunities
Site Wide Card Sort Analysis
Card                                                                                             My Preference                 Sorters' Top Pick             Sorters' Second Pick
About the National Archives                                                                      About the National Archives   About the National Archives   Getting Started
Donate to the National Archives                                                                  About the National Archives   About the National Archives   Donate
The National Archives' plan for transitioning to electronic records and e-government             About the National Archives   About the National Archives   Policies
Other web sites related to the National Archives                                                 About the National Archives   About the National Archives   Related Links
Information about the office that prevents and detects fraud; waste; and abuse                   About the National Archives   About the National Archives   National Archives Offices
Information on the office that provides legal counsel to the National Archives                   About the National Archives   About the National Archives   Policies
Initiatives related to the digitization of National Archives holdings                            About the National Archives   About the National Archives   Policies
How to do business with the National Archives                                                    About the National Archives   About the National Archives   How To…
Contact the National Archives                                                                    Contact Us                    About the National Archives   Contact Us
Frequently Asked Questions                                                                       FAQ                           About the National Archives   FAQ
A collection of useful forms; including order forms and grant/employment applications            Forms                         Work at the Archives          Forms
Grant opportunities at the National Archives                                                     Grants                        Grants                        About the National Archives
Information on the organization that provides grants for use of documentary sources              Grants                        Grants                        About the National Archives
Calendar of Events                                                                               News and Events               About the National Archives   News and Events
National Archives News                                                                           News and Events               About the National Archives   News and Events
Press releases                                                                                   News and Events               About the National Archives   News and Events
Press kits relating to exhibits and events at the Archives                                       News and Events               About the National Archives   News and Events
Online exhibits related to historical topics                                                     Online Exhibits               Online Exhibits               Historical Documents
An online exhibit showcasing digital records and featuring interactive activities                Online Exhibits               Online Exhibits               Records
Information about the office that oversees information security policy                           Policies                      About the National Archives   Policies
How to comment on draft regulations and policies                                                 Policies                      Policies                      About the National Archives
National Archives regulations regarding the Freedom of Information Act                           Policies                      Policies                      About the National Archives
Policies related to how classified information is made available to the public                   Policies                      Policies                      About the National Archives
Policies regarding documents that are considered sensitive but not classified                    Policies                      Policies                      About the National Archives
Publications by the National Archives                                                            Publications                  About the National Archives   Shop
Access to federal laws; presidential documents; and regulations via the Federal Register         Publications                  Policies                      Records
Information on the Federal Records Centers; a provider of record management services             Records Management            About the National Archives   Records Management
An interagency center that provides access to records between agencies                           Records Management            About the National Archives   Records Management
Photos and transcripts of key historical documents like the Constitution                         Research                      Online Exhibits               Historical Documents
Online databases of electronic records                                                           Research                      Research                      Records
Information on researching judicial branch records                                               Research                      Research                      How To…
Information on researching Legislative branch records                                            Research                      Research                      How To…
Resources for perfoming research at the National Archives                                        Research                      Research                      Resources
Index of historical documents and photos in the National Archives holdings; organized by topic   Research                      Research                      Records
Finding aids and records relating to World War II war crimes                                     Research                      Research                      Historical Documents
Information on researching executive branch records                                              Research                      Research                      How To…
Database containing descriptions and facsimiles of historical documents and photos               Research                      Research                      Records
Guidelines for the preservation of archival records                                              Resources                     Policies                      Preservation
Resources for genealogists and family historians                                                 Resources                     Research                      Resources
Resources for veterans and their families                                                        Resources                     Resources                     Research
Services provided to Members of Congress                                                         Resources                     Resources                     About the National Archives
Resources for records management professionals                                                   Records Management            Resources                     Records Management
Resources for federal employees                                                                  Resources                     Resources                     Resources for Federal Employees
Electoral College resources for the public and government officials                              Resources                     Resources                     Resources For…
Resources for teachers and students                                                              Resources                     Resources for Teachers        Resources
How to order document reproductions; microfilm; and photographic prints                          Shop                          Research                      Shop
The National Archives' online store (contains apparel; posters; books; etc.)                     Shop                          Shop                          About the National Archives
National Archives social media page (for connecting via links to Facebook; Twitter; etc.)        Social Media                  About the National Archives   Social Media
Information about the Washington DC facility; events; and holdings                               Visit the Archives            About the National Archives   Visit the Archives
Information on the nationwide network of Archives facilities including trip planning guides      Visit the Archives            About the National Archives   Visit the Archives
Information on Presidential Libraries and Museums                                                Visit the Archives            About the National Archives   Visit the Archives
Statistical summaries of National Archives Equal Employment Opportunity complaint data           About the National Archives   About the National Archives   Work at the Archives
Jobs; internships; and volunteer opportunities                                                   Work at the Archives          Work at the Archives          About the National Archives
Respondent Comments
Public
Anonymous_1: I had trouble with Finding Aids & Records relating to WWII war crimes: too specific for these otherwise general categories. No other finding aids listed, why not?
Difficulty with How to Comment on Draft Regulations & Policies - whose regulations? Items publicized in Federal Register? How do we indicate sub-categories in the card sort
process? For example, I might put press kits and press releases together under a category called Press Information, but it would still be within my Basic Website Tabs set. Not sure
how to show that, or whether that level of detail is desired.
Anonymous_2: I wish you had used an accessible interface. This interface is not accessible to blind or keyboard-only users. I had to get a coworker to help me do it. also, this interface
doesn't let you put something in more than one place.
Anonymous_17: You might want to hire a professional taxonomist for this. Some of the cards were difficult to sort without some prior knowledge of the Archives. Also, the granularity
of the different cards differs which also makes it difficult to sort, e.g, some items were broader, others were narrower.
Anonymous_28: Would have liked to put some in more than one category
Anonymous_40: For the category about research, I would break those topics down into subcategories. I wish this website would allow me to create an even more detailed heirarchy
of what the website should look like.

Anonymous_41: This was difficult. Information overload. The front web page needs to immediately move visitors towrds their informational goal. But a line called "Information about
the Washington DC facility, events, and holdings" encompasses just about the entire website and is not useful. Not sure of usefulness of "A Collection of Useful Forms." If a person is
seeking employment, have a link to the employment form on the employment page. Grant form from grant info. page. By trying to put too many direct links on the "home page" you
actully limit the new visitor's experience by making it disjointed and frustrating, rather than laying out clear directional paths.
Anonymous_54: need 1621 Georgetown, Va info; native American records; Civil War USCT pictures

Anonymous_57: Too much stuff. Make far fewer thing to start with: About US -- RESEARCH -- EXHIBITS -- ARCHIVES AND RECOrDS MANAGEMENT PROFESSIONALS -- GOV AGENCIES

Anonymous_61: Some of these items obviously fit into multiple categories--such as an exhibit on digital records, which I personally could have put into at least two different places.
Anonymous_63: General Research Resources could possibly be divided further, i.e., databases, resources, etc. However, if this will appear on the front page, then the groupings may
make the most sense.
Anonymous_64: I don't know what "draft" regulations are, I put it under press because I figured it meant press comments.
Anonymous_86: The National Archives has seemed to move away from research and more towards programs and "lite" history. The de-accessioning of microfilm, including non-
digitized microfilm resources, is evident in the selections above. The focus on digital resources is disproportional to the holdings. As a research institution, its resources are amazing.
As a tourist destination, it cannot compete with museums and theme parks and historic sites. Judging from the selections above, it appears that NARA still needs to figure out who
and what it is, whom and how it serves American citizens.

Government
Anonymous_5: some of these items should be in sub-menus or left out
Anonymous_9: Publications would only be included as online resources if they are available electronically
Anonymous_48: Wow, not enough categories.
Anonymous_64: Too many cards - 50 cards is overwhelming. This is too time consuming.

NARA
Anonymous_6: I have placed FOIA information under "Research", but it should probably also be accessible via the "Information Security" and "Business" categories...Also, "Business"
is not the best term, but is meant to represent something to do with legal issues, transparency and openess...

Anonymous_12: too long, difficult to read and see all items at once to better group/evaluate. I became so frustrated with this that I don't wish to continue with the exercise
Anonymous_14: Educational Resources should link all NARA ed resources across the libraries and regions. While I understand the Boiing Learning center is foundation run, and a
distinct operation, all education should appear seemless to the public.
Anonymous_23: Would have liked to duplicate some of the sites to go multiple places

Anonymous_51: --I would not group the order forms, grant application forms, and employment application forms together. I would place each one separately in the category it
belongs with ("Employment" or "Order Online" or "Grants") --It is not clear what is meant by "resources for federal employees" so it is impossible to put it into a category
Anonymous_55: Hard to tell by these titles what the interior pages actually are. Its odd to see something like World War II being considered the same level of category as
Contemporary African Art and
Anonymous_69: Need to integrate Education better into the pages as a whole. Based on WebTrends, a significant portion of web traffic to Archives.gov goes to the Education pages
(archives.gov/education). Across the agency, that is one of our biggest online customers. Incorporating them as a major audience would increase numbers. As a former teacher, I
really only went to the Education page cause it had lessons and the documents were easily there. I never went to ARC, etc because when I did a search, I would just get descriptions
and no digital copies for 99% of my searches. The calendar and the regional locations need to be more easily at the top of the page. They don't get anywhere near the right amount of
hits. Our national network of locations is one of our main strengths as an agency, esp to educators, genealogists, etc. Plus, the fact that both search and navigation are or main
weaknesses. (Did the survey differentiate between searching around the site using the upper right and searching for records using ARC?) Main Constituencies: Researchers, Educators,
Genealogy, Veterans, Records Managers/Government. Does legal counsel need to be at the top level of organization? Grant forms with Grants; Employment forms with Employment.
Other forms where they belong. Why have a page of just forms.
Anonymous_74: Too many cards. Part of the problem is forcing users to make choices among too many options.
Anonymous_75: Used some of the same categories currently used, but I realize that I should have probably broken the topic down into smaller groups.
Anonymous_76: Did not understadn how to combine objects into categories. Starting over.

Anonymous_77: Add "blogs" in the Social Networking card that ends in Twitter, etc. Insert "blogs" between Twitter and etc. N's blog should be first seen. This becomes difficult
because it isn't clear what may be behind some of the cards and I'll need more time (beyond April 16) to do justice to this task. How about after the initial card sorts are done,
convene a review panel that I'd like to be part of to spend whatever time is necessary to hash out the best course of action. Rick Blondo
Anonymous_86: Collection of useful forms should be split up so that the forms for a particular activity are with the appropriate subject. I.e., order forms for copies of records are with
research/getting copies; employment is with "About Us"
Anonymous_93: I would like to see the microfilm catalog link in the "Our Historical Records" section I think the Finding Aids should all be on one page. there only seems to be one on
this list. I would like to see all of the educational materials at least linked on one page (NW, NR, NL)
Anonymous_94: 1. "Find stuff" pulls together groups that offer primary sources or information about primary sources in one location. 2. "Separate into..." is where I placed groupings
that don't have much meaning on their own if we're thinking of task-based use of the site. Recommend putting FAQs, or info in the FAQs into the category that FAQ information
pertains to. Same for forms - put the forms related to the task of the grouping (order forms with "find stuff...") 3. Can we contract out for a call center with a single 800 number? In
addition, include in the contact us link (available on all pages through the SSI) pertinent conact information based on (a) geography of National Archives sites; (b) general topic of
interest; (c) purpose of visit to the site; (d) how does the user categorize themselves and link the appropriate contact information to this self-categorization drop-down box. 4. "Who
are you.." offers information about the agency based on who a visitor to the site is and what they want to accomplish. See notes on folding "conducting research" into this category. I
included all the "resources for..." topics in this group as well. If we have a drop-down box that asks the user to select who they are (teacher) and what kind of "business" they want to
conduct that day (find photos), possibly with a content management system, just those two elements of self-identification can consolidate into one area the buckets that might
interest them. 5. Conducting research. Researchers aren't interested in only one branch of government. For example: government's story on The Civil Rights Act of 1964 and the
Voting Rights Act of 1965 can only be understood if someone looks at Judicial records of desegregation suits; legislative records on developing the legislation, executive branch
records, especially the FBI and DOJ and various commissions on civil rights issues (RG 220); and presidential library records. By shoehorning a user's web experience into our own
organization (which makes sense in light of the laws and regulations governing the many things we do) we are forcing researchers to take a myopic view of history, or, if they are
sensitive to the interplay of all branches of government, to guarantee increasing how long it takes for them to make important connections in their research. 6.Visiting the National
Archives. Combine the first two cards (nationwide network and DC facility and events) into one XML database from which a user can (a) plan a trip based on location information; (b)
view events across the country related to a single topic (the recent lectures, exhibits, and commemorations of Apollo 11 landing on the moon); (c) view events by type of event
(exhibit, symposia, lecture.... As we move toward broadcasting these over the internet, the geographical boundaries will be less important than the boundaries of subject or type of
event - for example, I went from the Eisenhower Library to the Hoover Library. Each library just happened to be having exhibits on quilts. A visitor who heard me mention this got all
excited, and then wondered why both exhibits weren't advertized in the same place. If these exhibits had an online component, it is all that much more important to offer people the
chance to see and experience related events, either online or through planning a trip to see all 5 moon exhibits.) 7. Employment: tough category. If EEO stats are there for reporting
purposes, this needs to go in a section on National Archives reports, initiatives, congressional testimony, etc. If EEO stats are here to inform current and potential employees about
the diversity levels of the agency, then put it here. 8.Info about the organization: include cards for all offices, staffs of the agency. But split up the information currently stovepiped
into NW (I think NW is represented by the majority of archives.gov, plus the events in the DC area), the NR site, and Presidential Libraries and group this content based on who a user
is and what they want to accomplish. 9. "look at us and tell us..." features information about the National Archives (press releases, National Archives news, various initiatives, and
possible commenting by the public on these initiatives. 10. "More places to explore..." actually, I didn't have a category for this one. How are the web sites related to the National
Archives? If how they are related fits with task based site, then possibly split out the "related sites" to those pages where the "related" sites are related to that task. 11. Money. The
cards say it all. Well, maybe publications should go in the who are you and what do you want to do category.
Summary Information
Number of Responses
Public                          28
Government                      21
NARA                            47
Total                           96

Question 1: Rate Your Level of Experience
                         Beginner       Intermediate             Expert
Public                            6               11                10
Government                       18                2                  1
NARA                              3               20                24
Total                            27               33                35

Question 2: Describe your interest in the National Archives?
                           Veteran         Genealogist         Historian   Teacher/Student            Govt. Employee     Records Mgr.   No Interest           Other
Public                            0                 13                 2                 2                         2               3              1               4
Government                        0                  2                 0                 0                        16               0              1               2
NARA                              0                  1                 1                 2                        41               0              0               2
Total                             0                 16                 3                 4                        59               3              2               8



                     Number of Responses                                                        Level of Experience                                               Interest in the Archives
                                                                                                                                                               No Interest
                                                                                                                                                                   2%
                                                                                                                                                      Records Mgr.              Other
                                                                                                                                                          3%                     9%
                                                                                                                                                                                        Genealogist
                                                  Public                                                                                                                                              Historian
                                                                                                                          Beginner                                                         17%
                                                   29%                                                                                                                                                   3%
                                                                                             Expert                         28%
                                                                                              37%                                                                                                       Teacher/Stud
                                                                                                                                                                                                            ent
                 NARA                                                                                                                                                                                       4%
                 49%



                                            Government
                                                                                                                                                                               Govt.
                                               22%                                                                Intermediate                                               Employee
                                                                                                                       35%                                                     62%

								
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