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Progress Report 2001 on the Queensland Government's Implementation of the Queensland Communication & Information Strategic Plan 1999 - 2004 FOREWARD Computers, the Internet, television, telephony, electronic commerce and so many other electronic elements of information and communication technology (ICT) increasingly underpin the way we live – our business, our work, our learning, our communications and our entertainment. The Queensland Government has actively seized the challenge of this new age of ICT. The Government’s priorities, policies and programs reflect this commitment and its drive to achieve the Smart State. The Queensland Communication and Information Strategic Plan 1999-2004 (C&I Strategic Plan) is the blueprint for Government activity in ICT. Since its release in September 1999, its goals have been realigned in the Government Two-Year Action Plan 2001-2002 (the Action Plan) which was released in December 2000. The Action Plan is a focussed two-year forward plan for Government agencies as well as a valuable reporting framework. Progress Report 2001, the Government’s second annual reporting against our ICT vision, details the achievements of all Queensland Government agencies. These achievements have been of benefit to all Queenslanders and have covered a wide variety of activity including industry development, education and training, transport, science and the delivery of family, health and emergency services. We have confronted difficult issues such as ethical and regulatory demands, security and privacy concerns, ICT skills shortages, nurturing fledgling ICT businesses, and leveraging the provision of equitable telecommunications access. I congratulate agency staff for their significant efforts and thank them for their commitment to the achievement of the goals of the C&I Strategic Plan through continuing purposeful and coordinated activity. I commend this report to you. PAUL LUCAS MP Minister for Innovation and Information Economy Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 CONTENTS EXECUTIVE SUMMARY 1 1.0 INTRODUCTION 5 1.1 Strategic Planning and the Information Economy 5 2.0 ABOUT THIS REPORT 6 2.1 The Government Two-Year Action Plan and its Priority Action Areas 6 2.2 Why report? 6 3.0 METHODOLOGY 7 3.1 Data collection 7 3.2 Data analysis/interpretation 7 4.0 ACHIEVEMENTS 8 4.1 Past achievements 8 4.2 Contributions towards Government Priorities (2000-2001) 8 4.3 Major Action Plan Achievements (2000-2001) 10 4.3.1 ICT Skills 10 4.3.2 ICT Industry Development 10 4.3.3 E-Government (E-business/ Electronic Service Delivery and E-commerce) 11 4.3.4 Telecommunications Infrastructure 12 5.0 ANALYSIS 13 5.1 General 13 5.2 ICT Skills 13 5.3 ICT Industry Development 14 5.4 E-Government (E-business/ Electronic Service Delivery and E-commerce) 14 5.5 Telecommunications Infrastructure 15 6.0 CONCLUSION 16 APPENDICES 18 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 EXECUTIVE SUMMARY This is the second annual report of Queensland Government agency progress towards the achievement of the goals of the Queensland Communication and Information Strategic Plan 1999-2004 (C&I Strategic Plan) and the actions detailed in the subsequent Two-Year Action Plan 2001-2002 (Action Plan). The Action Plan highlighted the four Priority Action Areas of ICT Skills, ICT Industry Development, E-Government and Telecommunications Infrastructure for targeted agency activity. The first progress report demonstrated that the collective effort of all Government agencies has resulted in the achievement of significant progress towards the implementation of the C&I Strategic Plan. This progress report confirms that the last twelve months have seen even greater levels of agency activity – building on the substantial foundation that was established in the previous year. The detail of this report indicates that the C&I Strategic Plan is a powerful driver for focussed, Whole-of-Government activity in the information and communication technology (ICT) arena. The C&I Strategic Plan contained 115 actions from which 182 Implementation Actions were identified in the Action Plan. Agencies have identified 363 “deliverables”, i.e. activities to be undertaken in order to advance these Implementation Actions. Table 1: Implementation Actions and Deliverables, below, indicates the number of Implementation Actions, including those at Whole-of-Government level, relating to each Priority Action Area. Significantly, over 20 per cent of Actions require input or activity from all agencies. Table 1 – Implementation Actions and Deliverables Total Whole-of-Government Implementation Implementation Total Priority Action Area Actions Actions Deliverables Section 1 Overview ICT Skills 54 8 98 ICT Industry Development 56 5 101 E-Government 51 20 123 Telecommunications Infrastructure 21 9 41 Total 182 42 363 Chart 1: Agency Activity – Deliverables below shows the level of progress in the year to September 2001 against the deliverables. It is a tribute to the hard work of agencies that virtually all (99 per cent) of the 363 deliverables were advanced. Sections 4.3.2 and 4.3.3 provide explanations as to why three deliverables were not advanced. 0 2 1 0 100 80 Deliverables (% Total) 66 Deliverable Not Advanced 60 83 103 28 Deliverable Ongoing 40 Deliverable Complete 20 32 16 19 13 0 ICT Skills Development ICT Industry E-Government Infrastructure Telecoms Priority Action Area Chart 1 – Agency Activity – Deliverables Chart 1 shows that, while a significant number (80 which represents 22 per cent) of the deliverables have already been completed, many of the deliverables because of their nature, will be completed over an extended period of time. 1 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 The following examples highlight the breadth and significance of agency achievements for 2000-2001: ICT Skills • Distributed IT&T Careers Stuff kit to all secondary schools and TAFE institutes in Queensland. A CD version was sent to all public libraries. The kit has a strong focus on promoting ICT careers to youth, with a particular focus on women. • Provided $1 million over two years to fund 80 scholarships for a one-year diploma level training program in multimedia and games visualisation through QANTM. • Provided $80,000 in funding through Enabling Queensland to market Vocational Education and Training (VET) qualifications in ICT to employers throughout Queensland. • Funded 19 projects totalling approximately $180,000 through the first round of ICT Skills Training And Role Models (i – STAR) Program. Over 5,000 Queenslanders have participated in over 100 events including ICT career information sessions, mechanisms aimed at increasing women’s participation in ICT, “Schools of Excellence” and ICT holiday camps. • Approved 24 projects with total value of around $170,000 through the first round of the Community Skills Development Program in ICT (CSDP). Round Two was launched in August 2001. • Promoted ICT careers to diverse audiences – employers, students, career advisers, parents and teachers – at regional forums arranged by Commerce Queensland. • Identified the nature and extent of Internet and computer access and usage throughout Queensland through the May 2001 Household Survey conducted by the Office of Economic and Statistical Research (OESR). ICT Industry Development • Successful Government funding programs include: • The Multimedia Applications Development Fund (MADF), which supported 23 projects with total funding of $442,000 and realised $2.748 million in investment; • The International Tradeshow Assistance Program (ITSAP), which provided $5,000 towards the costs of tradeshow attendance to each of 40 Queensland ICT companies; • The Funding for ICT Growth (FIG) Program, with 15 companies graduating in 2000; and • The Industry Start Up Scheme (ISUS) provided $1.3 million in support to 14 recipients, including a number of ICT firms. • Providing accommodation, facilities, assistance and mentoring to 15 tenant companies, including a number of ICT firms, through i.lab technology incubator. In the first 12 months i.lab created more than 70 jobs, created 13 internships, raised $4.5 million in private venture capital funding and retained companies potentially capable of generating $100 million in revenue. • Provided information and research services through the Information Industries Bureau (IIB). This included 800 free research requests, 3,600 interactions and 80 workshops and seminars to ICT companies. • A Small to Medium Enterprise (SME) Task Force, comprising representatives from small and medium ICT enterprises, has been established to improve the information, processes and interactions between agencies and industry on procurement issues; • Established ongoing funding for IIB to reflect the importance of ICT industries in the achievement of Government objectives; • Appointed a Business Development Manager in London to develop business opportunities for Queensland ICT companies; and • An enhanced survey of the ICT industries in Queensland was conducted by the OESR for the Department of Innovation and Information Economy in 1999-2000 to provide benchmarks for the measurement of growth and to identify trends in the industry. Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 2 E-Government (E-business/ ESD/E-commerce)1 • Published email@example.com: working with the world in January 2001. This strategy covers the four major issues of: • analysis and monitoring of the ongoing development of e-commerce and its impact, particularly in rural and regional areas; • promoting e-commerce in business and the general community; • promoting trust and confidence in e-Government and e-commerce; and • fostering e-business within Government: electronic service delivery and electronic procurement. • Committed to exploring and utilising the potential of Internet technologies to increase community access to decision-makers and community participation in policy debates (e-democracy). • Delivered e-commerce seminars, workshops, fact sheets, case studies and one-on-one assistance to small businesses throughout Queensland through the Computer Applications for Small Enterprises (CASE) initiative. • Established a network of local trainers in 22 communities throughout rural and remote Queensland through Queensland Electronic Business Network (Qe.NET). • Upskilling small ICT providers in rural and regional areas of the State to help them service their SME clients better through the IT&T Upskilling Project. • Maximising the benefits of Telehealth as a continuum of care tool which improves access to health services and facilitates quality of care. • Providing online access to evidence-based medicine for Queensland Health (QH) hospitals, community and public health facilities through the Clinician Knowledge Network. Section 1 Overview • Providing $50,000 (on $-for-$ basis) to non-ICT businesses to introduce innovative e-commerce solutions through the E-commerce Demonstration Grants Scheme. • Saved Government an estimated $57 million over four years by negotiating a Whole-of-Government agreement with Microsoft to supply desktop software to agencies at a competitive rate. • Developed the governance framework which provides for standardising information across Government to facilitate consistent delivery of services through any channel. • Facilitating collaborative development of a framework and the tools to support the implementation of the Access Queensland generic services initiative. $16.6 million was allocated for 2001-2002. The Queensland Government Internet Gateway, as one of the channels required to progress integrated customer service delivery under the Access Queensland initiative, is being redeveloped to progress the integration or grouping of related services (for example, around specific events such as getting a licence, obtaining a permit, requesting a birth certificate etc). This seamless access to all relevant services relating to a specific event is an underpinning principle of integrated generic service delivery. • Improved the capacity of Government agencies to transact their business online through: • development of online procurement capability; and • development and extension of GovNet. • Finalised the first stage of the Government Information Architecture (GIA) as documented in GIA Mk 1. This is a framework of policies, principles and standards that guides the use of the information sets, systems and technology infrastructure that support Queensland Government business processes and service delivery. • Introduced Information Standards on privacy and security and revised standards for the Internet, particularly web accessibility, IT&T Purchasing and QLD.GOV.AU Domain Name Eligibility. The development and review of six other Information Standards is underway. • Made significant progress towards strengthening the basis for compliance with the Information Standards within the Financial Management Standard 1997 in order to improve the capacity to exchange information electronically between agencies. 1 As the use of Internet technologies has evolved, the terminology associated with it has become more refined. Now instead of just “e-commerce”, the terms “e-business” and “e-government” are also being used to reflect the move beyond technology to the way Internet technologies can and are being used to make organisational processes and relationships more efficient, within business and government. 3 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 Telecommunications Infrastructure • Aided the establishment of the Reef Network which provides a competitive broadband backbone between Brisbane and Cairns. This has resulted in a reduction in the wholesale price of broadband services of approximately two- thirds along this route. • Achieving potential additional benefits as part of the response to the Besley Telecommunications Service Inquiry and as a result of working with the Commonwealth: • all settlements with a population above 500 (1996 Census) are, subject to some conditions, to have mobile phone coverage; • mobile phone coverage extended to include all settlements with a population of 200 or more; and • the minimum data rate increased by the Commonwealth from 2.4Kpbs to 19.2Kbps. • As a result of Telstra infrastructure established as part of Connect-ED, 93 per cent of Queenslanders were able to access the Internet at the cost of a local call. More recently, Telstra has extended this service Australia-wide and now provides local call access for all Australians. Conclusion As is suggested by the examples detailed previously, Queensland is well on the way to addressing a range of ICT issues. While many of the ICT issues we are addressing are global, the strategic approach taken often reflects the local Queensland context. Unique attributes – demographic, geographic, socio-economic, readiness – necessarily affect the Queensland response. For example, while household survey results (refer page 2) suggest that Queensland has levels of access to computers and to the Internet greater than those for the rest of Australia, a significant problem is the affordability of bandwidth. Queensland has a small but rapidly growing, regionally dispersed population which is prepared for Internet access but may be excluded because of cost. Similarly, while the use of Internet technology can help overcome the tyranny of distance and provide new global marketing opportunities, this same global competition can also threaten more fragile economic structures particularly in regional and rural areas. Moreover, regional and rural areas are less well equipped with the infrastructure, the skills and the connectivity to take advantage of the efficiencies provided by e-business and the opportunities provided by e-commerce. Queensland is the most highly regionalised mainland state in Australia with a large proportion of small to medium enterprises in regional communities. Government faces the ongoing challenge of developing appropriate policy, strategies and service delivery mechanisms to best meet the needs of the people of Queensland in this Information Economy. We are doing this well. This Progress Report indicates the significant progress, including both realised and potential savings, that Government has made, particularly as the result of considered and collaborative ICT efforts across agencies. Government continues to address the requirements of the C&I Strategic Plan. Challenges remain as we respond to the rapidly-changing demands of the dynamic ICT environment and heightened community and business expectations. Future opportunities exist for the clever application of technology, the revision of business processes and the streamlining of service delivery, the judicious direction of funding and the further encouragement of collaborative activity. For further information about the C&I Strategic Plan or this Progress Report please contact the C&I Strategic Plan project team, Information Economy Strategy, Department of Innovation and Information Economy on (07) 3224 4036. Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 4 1.0 INTRODUCTION 1.1 Strategic Planning and the Information Economy Planning in this Information Economy is challenging – it is akin to “predicting the unpredictable”, according to Dr David Farber2 in his recent address in Brisbane. Successful operation in the environment of the Information Economy requires very different strengths from those necessary only a very short time ago. The competitiveness of businesses, jurisdictions and countries increasingly is being determined by their use of information as a key strategic resource. As perhaps the biggest collector, manager and disseminator of information, Government has an important role to play in the Information Economy. Fundamental to this prominence is the notion that Government will lead the way. In response, the Queensland Government is already confronting the notions of e-Government including e-democracy. The challenges for Government are significant. In order to capitalise on the opportunities of the Information Economy, we must be inquisitive, innovative, flexible and responsive. Trends and developments will impact upon the direction and emphasis of our activities and, therefore, we must research, critically assess and selectively apply what we have learned from national and global initiatives. Every sector of endeavour is experiencing rapid technological change. This goes well beyond information and communication technology (ICT) to include areas such as biotechnology and nanotechnology which themselves are largely influenced by ICT. These emerging technologies are creating new industries, demanding new rules – and they are waiting for no one. Both technology and, consequently, the marketplace are changing swiftly. Speed and flexibility are required to effectively identify, manage and capitalise on these emerging technologies. These are significant challenges for The competitiveness of businesses, Section 1 Overview Government. In keeping with our dynamic environment, this report reflects jurisdictions and countries the strategic importance and flux of the ICT sphere and the need for Government to ensure focussed activity in this high- increasingly is being determined by investment area. their use of information as a key strategic resource. 2 Dr David Farber is Director, Distributed Computer Laboratory, University of Pennsylvania and former Chief Technologist, Federal Communications Commission, USA Government considered by many to be “the grandfather of the Internet”. 5 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 2.0 ABOUT THIS REPORT This is the second report on Queensland Government activity towards achieving the goals of the Queensland Communication and Information Strategic Plan 1999–2004 (C&I Strategic Plan). This report gives the fullest and latest data about existing programs and new initiatives across all agencies for the period October 2000 to September 2001. (Appendix A contains detailed data.) It will also provide direction for future Government activity. This report reflects the dynamic nature of ICT. Since the last report in 2000, emphases have shifted and once-exciting reportable initiatives have been assimilated as routine business processes. For example, the daily use of the Internet and Intranet is no longer considered exceptional and Since the last report in 2000, reportable but these resources are now accepted as readily available business tools in Queensland Government agencies. emphases have shifted and once- The use of terminology has crystallised with information and exciting reportable initiatives have communication technology, ICT, the now nationally and internationally accepted descriptor. Similarly, “e-Government” is a more appropriate been assimilated as routine global descriptor for the “conduct of public sector processes, outputs and services through computer-mediated networks” (Refer Appendix C). business processes. “E-business” describes electronic service delivery and e-procurement activities in Government, while the widely-used “e-commerce” is more correctly applied to commercial activities. While ultimately this document reports on achievement against the C&I Strategic Plan, a five-year time framed document, this reporting is specifically linked to the Government Two-Year Action Plan 2001-2002 (the Action Plan). The Action Plan has a shorter-term, more focussed, two-year perspective and was published in November 2000. 2.1 The Government Two-Year Action Plan and its Priority Action Areas Progress Report 2000 focussed on the four goals (refer Appendix D for further detail) of the C&I Strategic Plan: • A shared commitment to an information-driven future; • A strong, vibrant ICT industry; • World-class ICT infrastructure; and • Better Government service through electronic delivery. This report is framed around the Priority Action Areas (refer Appendix E for descriptions) of the Action Plan: • ICT Skills; • E-Government (e-business/ Electronic Service Delivery/e-commerce); • ICT Industry Development; and • Telecommunications Infrastructure. The Priority Action Areas realign the goals and strategies of the C&I Strategic Plan. They are fully defined in the Action Plan and are the basis of Whole-of-Government ICT policy frameworks. 2.2 Why report? This report is an important statement of Government achievement in the sphere of ICT. It provides specific information about agency activities and potential opportunities for Whole-of-Government cooperative activity. The report further emphasises the commitment of the Queensland The report further emphasises Government to leading-edge activity in the ICT area and provides a means for comparing and/or benchmarking with other jurisdictions and countries. the commitment of the Queensland On a practical level, the Report provides data for performance Government to leading-edge activity measurement. It also allows us to establish if our measures should be refined, our targets reconsidered or our direction realigned. It allows us to in the ICT area and provides a answer questions about agency progress: means for comparing and/or • Are we achieving our goals, maintaining our timeframes and making significant gains in targeted areas? benchmarking with other • Are our implementation activities structured, effective, efficient and jurisdictions and countries. economical? This report aims to answer these questions and, therefore, is a potentially powerful business-planning tool. Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 6 3.0 METHODOLOGY 3.1 Data collection This Progress Report contains data from all Government agencies (refer Appendix F). The data refer to the year to September 2001, and were collected during October 2001. A consistent methodology was applied. A template was used to gather all agency reporting against relevant Implementation Actions relating to the Priority Action Areas. A designated contact officer in each agency was responsible for the process of data collation and submission. Agency data sets were endorsed by Directors-General before submission to the Department of Innovation and Information Economy (DIIE). 3.2 Data analysis/interpretation The volume of data submitted was significant (refer Appendix A) and, in the course of its collation and analysis, judgments have been made regarding relevance and duplication. Every attempt has been made to faithfully represent the contribution of individual agencies whilst indicating the range of Government activity in the ICT sphere. Detailed information about ICT Skills, ICT Industry Development, E-Government and Telecommunications Infrastructure is reported. Government reports regularly and scrupulously on budgetary matters. The precise reporting of budgetary elements is beyond the scope of this report. Government projects are funded from numerous sources – State grants, Commonwealth grants, budget allocation – and in many cases obtaining precise budgetary reporting is difficult and/or inordinately time-consuming. Operational complexities have also impeded the collection of some financial data for this report. The restrictions of commercial confidentiality which apply to Commercial Business Units and to agencies, both large and small, which purchase and tender competitively, are also limiting. Section 1 Overview Agencies vary in size and in budget allocation. Hence, the relevance of cross-agency comparison of size or cost of projects is of limited value. The dollar value of a project is not an indication of the impact of that project on an agency’s resourcing or of the effect of deliverables on agency business. Conclusions can, however, be drawn about: • coverage of the Implementation Actions; • level of completion of Implementation Actions; • range of deliverables; and • the number of collaborative activities across Government. 7 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 4.0 ACHIEVEMENTS 4.1 Past achievements In the first reporting period (refer Progress Report 2000), Government progressed the vast majority of the 115 actions and initiatives listed in the C&I Strategic Plan. Many of these actions were ongoing and are, therefore, also reported in this document. Briefly, achievements listed in Progress Report 2000 included: • funding for ICT skills development at all levels of education, in industry and in the community; • industry development activities; • addressing issues of privacy, security, authentication and consumer protection and, hence, increasing confidence in e-Government and e-commerce; • release of new State Purchasing Policy; • the innovative leveraging of telecommunications purchasing; • the achievement of significant telecommunications infrastructure including the Reef Network (the Coastal Broadband project), Connect-ED, and involvement in Networking the Nation, a Commonwealth Government initiative; • ESD and online service delivery initiatives; and • the Whole-of-Government Intranet, GovNet, and Queensland Government Service Directory (services locator). 4.2 Contributions towards Government Priorities (2000-2001) As part of its Managing for Outcomes (MFO) framework, the Government has indicated a set of priorities it is seeking to achieve for the people of Queensland. Under MFO, all activities of Government are to be directed towards the achievement of these priorities. This section outlines how selected ICT achievements reported in this document align with these priorities. More jobs for Queensland – Skills and Innovation – The Smart State Under Managing for Outcomes, all • Developing and/or implementing a range of policy frameworks and activities of Government are to be supporting strategies to: directed towards the achievement • foster the development and uptake of e-business; of these priorities. • promote ICT skills development; • support the growth and development of the ICT industry; and • improve access to telecommunications infrastructure. • Addressing legal and legislative requirements for privacy and security issues relating to e-Government. • Addressing the ICT skills shortage through the implementation of range of initiatives including: • further commitment to QANTM scholarships in visualisation and games development; • i-STAR program – promoting and developing ICT skills, training and role models with over 5,000 Queenslanders participating in over 100 events including ICT career information evenings and breakfasts, mechanisms aimed at increasing women’s participation in ICT, “Schools of Excellence” and ICT holiday camps; • Community Skills Development Program in ICT – skills training and awareness in small rural and remote communities; and • ICT skills and careers awareness kits to young people, especially young women. • Achieved the formal accreditation of approximately 22,500 Queensland teachers with Minimum Standards for Learning Technology through the Schooling 2001 Project. • Introduced ICT-related curriculum and training at all levels, for example, Department of Employment and Training (DET) developed Diploma of E-commerce delivered through TAFE. • Continued Traineeship Schemes (Breaking the Unemployment Cycle and Enabling Queensland) and ICT industry employment incentive schemes through DET to increase employment in ICT. • Provided $1.3 million to support 14 recipients, including a number of ICT firms, under the Innovation Start Up Scheme (ISUS). Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 8 • Providing accommodation, facilities, assistance and mentoring to 15 tenant companies, including a number of ICT firms, through i.lab technology incubator. In its first 12 months, i.lab created more than 70 jobs, created 13 internships, raised $4.5 million in private venture capital funding and retained companies potentially capable of generating $100 million in revenue. • Provided information and research services through the Information Industries Bureau (IIB) – 800 free research requests, 3600 interactions, 80 workshops and seminars – to ICT companies. • A Small to Medium Enterprises (SME) Task Force, comprising representatives from small and medium ICT enterprises, has been established to improve the information, processes and interactions between agencies and industry on procurement issues. • Saved Government an estimated $57 million over four years by negotiating a Whole-of-Government agreement with Microsoft to supply desktop software to agencies at a competitive rate. • Developed the governance framework which provides for the standardising of information across Government to facilitate consistent delivery of services through any channel. • Facilitating collaborative development of the framework and tools to support implementation of the Access Queensland generic services initiative. Access Queensland will provide customers with options for integrated delivery of generic services, including the availability of a number of channels for service delivery including electronic channels available on a 24x365 basis. $16.6 million has been allocated for 2001-2002. The Queensland Government Internet Gateway, as one of the channels required to progress integrated customer service delivery under the Access Queensland initiative, is being redeveloped to progress the integration or grouping of related services (for example, around specific events such as getting a licence, obtaining a permit, requesting a birth certificate etc). This seamless access to all relevant services relating to a specific event is an underpinning principle of integrated generic service delivery. • Improved the capacity of Government agencies to transact their business online through: • development of online procurement capability; and Section 1 Overview • development and extension of GovNet. • Created 180 jobs during construction of the Reef Network and 30 jobs to operate and maintain the network. The short and long-term benefits of the project are enormous. • Supported awards and recognition – ICT Regional Community Skills Award, ICT Skilling and Training Award, Queensland ICT Awards 2001, and the Education Minister’s Awards for Students Excelling in ICT Program. The Queensland Government was also involved in inaugural Asia-Pacific International ICT Awards. Community engagement and a better quality of life • Endorsed funding and delivery of 24 projects across the State from Babinda in the north to Boonah in the south and Camooweal in the west through the first round of the Community Skills Development Program in ICT (CSDP) in late 2000. The aim of CSDP is to increase the level of ICT skills within the wider community through providing community service organisations in small (less than 10,000 population) rural, regional and remote Queensland with funding for training to develop ICT skills for that organisation. • The ICT Skills Training and Role Models (i-STAR) program has delivered over 100 events involving over 5000 Queenslanders covering ICT career information evenings and breakfasts, mechanisms aimed at increasing women’s participation in ICT, “Schools of Excellence” and ICT holiday camps. These projects in the first round were spread all over the State from the Gulf of Carpentaria to Coolangatta and to Roma. • Connected 100 National Parks which are participating in trial of online camping permits through a Virtual Private Network. • Representing the interests of the people of Queensland on inter-jurisdictional ICT-related committees, e.g. the National Online Council. • Exploring potential use of Internet technologies to increase community access to decision-makers and community participation in policy debates (e-democracy). • Developed an electronic database and Internet-based search facility to improve access by Local Governments and communities to local legislation. Safe and more supportive communities • Maximising the benefits of Telehealth as a continuum of care tool which improves access to health services and facilitates quality of care. • Providing online access to evidence-based medicine for QH hospitals, community and public health facilities through the Clinician Knowledge Network. • Worked with the Commonwealth Government to identify where improvements in mobile phone coverage and local call access to the Internet would produce most utility. 9 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 Building Queensland’s regions • Established Qe.Net – network of local trainers in 22 rural and remote communities delivering e-commerce awareness workshops. • Established 14 Cooperative Research Centres (CRCs) – head offices and 31 nodes in the State. • Delivering e-commerce workshops, information and assistance through State Development Centres – Computer Applications for Small Enterprises (CASE). • Established and sponsored Enterpriseangels investor groups in five major regional centres. • Facilitated legislative revision to allow the establishment of “Local Buy”, an e-marketplace under the auspices of the Local Government Association of Queensland (LGAQ) to facilitate electronic purchasing by local authorities. • Increased competition in telecommunications: • encouraged greater broadband competition outside Queensland’s south-east corner through the establishment of the Reef Network which has resulted in a reduction in the wholesale price of broadband services of approximately two-thirds along this route; • released an Expression of Interest to improve telecommunications services offered in North Queensland; and • developing Brisbane and South East Queensland Telecommunications Infrastructure Strategy – 2002 which aims to bring telecommunications in south-east Queensland to world-standard. Finally, agencies are involved in many business process refinement activities e.g. HR and payroll systems, which essentially contribute to the achievement of all Government priorities. 4.3 Major Action Plan Achievements (2000-2001) 4.3.1 ICT Skills Synopsis All targets identified in the Action Plan have been or are being met. Achievements include: • IT&T Careers Stuff kit was distributed to all secondary schools, TAFE institutes and public libraries in Queensland. The kit has a strong focus on promoting ICT careers to youth, with a particular focus on women. This kit is featured at the ICT careers web site at www.iib.qld.gov.au/ITCareers.html. • $1 million provided over two years for 80 scholarships for a one-year diploma level training program in multimedia and games visualisation through QANTM. • $80,000 for Enabling Queensland to market VET qualifications in ICT to employers throughout Queensland. • The first round of i–STAR Program funded 19 projects totalling approximately $180,000. Over 5000 Queenslanders have participated in over 100 events including ICT career information sessions, mechanisms aimed at increasing women’s participation in ICT, “Schools of Excellence” and ICT holiday camps. • The first round of the Community Skills Development Program in ICT (CSDP)3 was conducted in late 2000. Twenty-four projects were approved with a total value of around $170,000. Round Two was launched in August 2001. The first round of the Community Skill Development Program in ICT trialled the concept of providing funding directly to community organisations so that the organisations could target specific training relevant to their members. This concept has worked well and there has been great interest from community organisations in the second round of the Program. • Promotion of ICT careers to diverse audiences – employers, students, career advisers, parents and teachers – at regional forums arranged by Commerce Queensland. • Identification of Internet and computer usage statistics in Queensland households through the OESR household survey. 4.3.2 ICT Industry Development Synopsis A total of 101 deliverables were noted which include a total of 75 industry development-related projects. Of these projects, 19 are now complete and 54 are continuing and are on target. Two projects have not yet been fully activated and these are: • (184.108.40.206) Development of a CD containing the Queensland ICT Products and Services Guide. Production of the CD is being held until the industry database has been populated with further industry information. 3 http://www.iie.qld.gov.au/comminfo/csdp.html Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 10 • (220.127.116.11) Including a training module on Government Information Technology Conditions (GITC) as part of the general Government Procurement training course. Development of this module is linked to finalisation of the latest version of the GITC and, consequently, the module has remained at a preliminary development phase. Achievements include: • Successful Government funding programs include: • the Multimedia Applications Development Fund (MADF), which supported 23 projects with total funding of $442,000 and realised $2.748 million in investment; • the International Tradeshow Assistance Program (ITSAP), which provided $5,000 towards the costs of tradeshow attendance to each of 40 Queensland ICT companies; • the Funding for ICT Growth (FIG) Program, with 15 companies graduating in 2000; and • the Innovation Start Up Scheme (ISUS) provided $1.3 million in support to 14 recipients. • Providing accommodation, facilities, assistance and mentoring to 15 tenant companies through i.lab technology incubator. In its first 12 months i.lab created more than 70 jobs, created 13 internships, raised $4.5 million in private venture capital funding and retained companies potentially capable of generating $100 million in revenue. • Provided information and research services through the IIB – 800 free research requests, 3600 interactions, 80 workshops and seminars – to ICT companies. • IIB funding is now ongoing reflecting the recognition of the importance of the ICT industries in the achievement of Government objectives. • A Small to Medium Enterprises Task Force, comprising representatives from small to medium ICT enterprises, has been established to improve the information, processes and interactions between agencies and industry on procurement issues. Section 1 Overview • Appointment of a Business Development Manager in London to develop business opportunities for Queensland ICT companies. • An enhanced survey of the ICT industries in Queensland was conducted by the Government Statistician for the Department in 1999-2000 to provide benchmarks for the measurement of growth and to identify trends in the industry. • An ICT Industry Directions Statement has been prepared with extensive consultation across Government and industry to provide a framework for policy and strategic decision-making. • A new ICT Purchasing Framework, which complements the State Purchasing Policy 2000 and is designed to foster better communication between Government and the industry, has been promulgated across Government. 4.3.3 E-Government (E-business/ Electronic Service Delivery and E-commerce) Synopsis All but one Implementation Action have been advanced. 18.104.22.168 – Support the proposed Cooperative Research Centre in E-Commerce – did not progress as the bid to secure Commonwealth funding was not successful. Achievements include: • Published firstname.lastname@example.org: working with the world in January 2001. This strategy covers the four major issues of: • analysis and monitoring of the ongoing development of e-commerce and its impact, particularly in rural and regional areas; • promoting electronic commerce in business and the general community; • promoting trust and confidence in e-commerce; and • fostering e-business within Government: electronic service delivery and electronic procurement. • Saved Government an estimated $57 million over four years by negotiating a Whole-of-Government agreement with Microsoft to supply desktop software to agencies at a competitive rate. • Facilitating collaborative development of framework and tools to support implementation of the Access Queensland generic services initiative. $16.6 million has been allocated for 2001-2002. The Queensland Government Internet Gateway, as one of the channels required to progress integrated customer service delivery under the Access Queensland initiative, is being redeveloped to progress the integration or grouping of related services (for example, around specific events such as getting a licence, obtaining a permit, requesting a birth certificate etc). This seamless access to all relevant services relating to a specific event is an underpinning principle of integrated generic service delivery. 11 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 • Developed a meaningful definition of e-commerce and related terminology that is consistent with common usage. • Created a repository of e-commerce information – to be posted on the Whole-of-Government Intranet and information of broader interest on the Internet. • Committed to exploring and utilising the potential of Internet technologies to increase community access to decision-makers and community participation in policy debates (e-democracy). • Facilitating: • the Computer Applications for Small Enterprises (CASE) initiative which involves the delivery of e-commerce seminars, workshops, fact sheets, case studies, one-on-one assistance to small businesses throughout Queensland; • the Queensland Electronic Business Network (Qe.NET) which established a network of local trainers in 22 communities throughout rural and remote Queensland; • an ICT Upskilling Project which will upskill small ICT providers in rural and regional areas of the State to help them service their SME clients better; and • the E-Commerce Demonstration Grants Scheme which provides $50,000 (on a $-for-$ basis) to non-ICT businesses to introduce innovative e-commerce solutions. • Finalised the first stage of the Government Information Architecture (GIA) as documented in GIA Mk 14. This is a framework of policies, principles, and standards that guides the use of the information sets, systems and technology infrastructure that support Queensland Government business processes and service delivery. • Introduced Information Standards on privacy for Queensland agencies. The general Standard covers all activities of the Queensland Government other than health-related information (which is covered by a separate Standard). Together these Standards address community concerns about any unauthorised use of personal information. • Developing a revised Information Security Standard to ensure that all transactions with and between State agencies occur at the highest appropriate level of security. • Revised IS26: Internet, IS13: ICT Purchasing and IS39: QLD.GOV.AU Domain Name Eligibility. The development and review of six other Information Standards is underway. • Made significant progress towards strengthening the basis for compliance with the Information Standards within the Financial Management Standard 1997 in order to improve the capacity to exchange information electronically between agencies. 4.3.4 Telecommunications Infrastructure Synopsis All Implementation Actions have been addressed. Achievements include: • Telecommunications was included in the State Infrastructure Plan and is considered a major infrastructure along with roads, rail, electricity and water. • Aided the establishment of the Reef Network providing a competitive broadband backbone between Brisbane and Cairns. Sixty-six per cent wholesale price reductions have been achieved along this route. • As a result of Telstra infrastructure established as part of Connect-ED, 93 per cent of Queenslanders were able to access the Internet at the cost of a local call. More recently, Telstra has extended this service Australia-wide and now provides local call access for all Australians. • Achieving potential additional benefits as part of the response to the Besley Telecommunications Service Inquiry and as a result of working with the Commonwealth: • all settlements with a population above 500 (1996 Census) are, subject to some conditions, to have mobile telephone coverage; • mobile telephone coverage extended to include all settlements with a population of 200 or more; and • the minimum data rate increased by the Commonwealth from 2.4Kpbs to 19.2Kbps. • Approached industry to respond to an Expression of Interest to improve telecommunications in North Queensland by improving the affordability of bandwidth. • Developing Brisbane and South East Queensland Telecommunications Infrastructure Strategy – 2002 which aims to bring Telecommunications in south-east Queensland to world-standard. 4 http://www.iie.qld.gov.au/comminfo/gia/index.html Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 12 5.0 ANALYSIS 5.1 General The C&I Strategic Plan contained 115 actions from which 182 Implementation Actions were identified in the Action Plan. Agencies have identified 363 “deliverables” which need to be undertaken to advance these Implementation Actions. Table 1: Implementation Actions and Deliverables below indicates the number of Implementation Actions, including those at Whole-of-Government level, relating to each Priority Action Area. Significantly, over 20 per cent of Actions require input or activity from all agencies. Table 1 – Implementation Actions and Deliverables Whole-of-Government Implementation Implementation Total Priority Action Area Actions Actions Deliverables ICT Skills 54 8 98 ICT Industry Development 56 5 101 E-Government 51 20 123 Telecommunications Infrastructure 21 9 41 Total 182 42 363 Chart 1: Agency Activity – Deliverables below, shows the level of progress in the year to September 2001 against the 363 deliverables. Ninety-nine per cent (360) of the 363 deliverables were advanced. Explanations as to why three deliverables were not advanced are provided in Sections 4.3.2 and 4.3.3. Chart 1 shows that, while a significant number (22 per cent) 0 2 1 0 100 Section 1 Overview of the deliverables have already been completed, many deliverables, because of their nature, will be completed over an extended period. 80 Deliverables (% Total) The 363 deliverables reported ranged from systems upgrades 66 or integration, e.g. Criminal Justice Integrated Information 60 103 28 83 System, representation on interjurisdictional committees for Gatekeeper and privacy and security issues, community skilling initiatives, call centre training, domestic and overseas 40 marketing campaigns or the sponsoring of awards and recognition programs. 20 32 5.2 ICT Skills 16 19 13 Anecdotal evidence suggests young people are continuing to 0 ICT Skills Development ICT Industry E-Government Infrastructure Telecoms request information on careers in the ICT industry. Reports from users of the IT&T Careers Stuff kit indicate the kit, together with the IT&T Careers web site, provides the information they are seeking. The national IT Skills Hub5 survey (May 2001) reveals that: Priority Action Area • ICT employment growth in Queensland exceeds the national average – 17 per cent in 2002 compared to 10.5 Deliverable Not Advanced per cent nationally; Deliverable Ongoing • Queensland is still short of skills in networking and Deliverable Complete Internet technology, software engineering, telecommunications Chart 1 – Agency Activity – Deliverables and ICT industries but also across all industry sectors; • Employer attitudes are having a significant impact on the ICT skills shortage. Employers undervalue the role that the vocational education and training system can play in meeting their skill needs. • The vocational education and training system is producing in excess of 1000 graduates nationally against demand, yet employers continue to prefer university graduates; and • Employers are also undervaluing their own contribution to addressing skills shortages with only seven per cent of ICT employers surveyed nominating training and retraining existing employees as their preferred strategy to deal with skills shortages in their organisation. 5 The national IT Skills Hub is an online meeting facility that links individuals and agencies with ICT skills, opportunities and solutions. It has the backing of Australia's major ICT organisations as well as the Federal and State Governments. 13 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 While many people have good or very good computer skills (36.8 per cent), a similar proportion (38.8 per cent) categorised themselves as having poor or below poor skills. A similar trend was observed for Internet skills. (Queensland – Internet Ready released by DIIE in December 2001 draws from the results of the May 2001 Queensland Household Survey – Computer and Internet Usage, conducted by the OESR.) The greatest challenges are to increase the number of women undertaking ICT training (currently around 20 per cent in higher education and less than 30 per cent in vocational training) and to focus on the needs of mature-age people and workers needing updated skills to remain employable. The second round of CSDP has seen greater interest in ICT skills training with applications from Aboriginal and Torres Strait Islander Peoples organisations, Seniors groups, progress associations, Parents and Citizens (P&C) associations, neighbourhood centres and community organisations from all over the State. Significant infrastructure demands in education and training include: • communications bandwidth to avoid an increase in the “digital divide”; • online and interactive media-rich resources in teaching and learning; • additional local area network (LAN) infrastructure to bring more classrooms online; • expectation of information delivery via the Web; • ICT infrastructure to support the new Management Systems in Schools; • school, home and community links to provide remote access to school information and to enable electronic communication to cater for the variable working hours of parents/care-givers; and • increased number of mobile computer users and their level of use. 5.3 ICT Industry Development Around 85 per cent of Queensland’s estimated 1728 ICT companies are concentrated in the south east of the state. Consequently, stimulating industry sector growth in regional areas remains a priority. Opportunities for growth should be improved with the implementation of the Reef Network coastal broadband link. The industry is experiencing growth of around 11 per cent per annum, with sales valued at $10,133 million in 1999- 2000. It is estimated that the ICT industry provides jobs for more than 40,000 Queenslanders6. The further addition of major multinational companies such as Boeing, would be likely to produce continuing opportunities for expansion. More broadly, ICT applications are providing jobs indirectly in a wide range of industries throughout Queensland as they enable higher More broadly, ICT applications are productivity, access to new markets and increased output. providing jobs indirectly in a wide The Queensland ICT industry remains predominantly centred on small to medium-sized enterprises. In a rapidly developing area such as ICT this range of industries throughout growth pattern provides flexibility and rapid reaction to developments, particularly in areas such as multimedia and games sectors. The assistance Queensland as they enable higher programs are proving valuable in helping to link SMEs to venture capital and in providing support on entering export markets. productivity, access to new The Australian Industry Group study of regional industry in the three eastern markets and increased output. seaboard states indicated that there is a greater need for encouragement and support for research and development programs and ICT skills training at regional industry level. Industry assistance programs and support services are effective mechanisms for establishing companies in markets and ensuring the development and growth of the ICT industry. The continuation and extension of assistance programs and support services in regional areas appears necessary. However, anecdotal evidence indicates that individual sectors of the ICT industry require different types of assistance, in R&D for example. An estimated 80 per cent of Queensland ICT businesses undertake research and development activities. 5.4 E-Government (E-business/Electronic Service Delivery and E-commerce) Allowing for the time lag between the November 2000 ABS household survey for Internet use for Australia and the May 2001 Queensland Household Survey (OESR), and for the fact that computer purchase rates are growing daily, some broad comparisons suggest that Queensland households generally have greater access to computers than nationally (60.2 per cent in Queensland compared with 56 per cent nationally). The comparisons also suggest that Queensland households generally have greater access to the Internet than nationally. Queensland households with Internet access, as a proportion of all Queensland households, is 44 per cent. Australian households with Internet access, as a proportion of all Australian households, is 37 per cent. According to a recent BIS Shrapnel study, online sales are expected to exceed $1 billion in Australia next year, rising to $4.8 billion in 2005. According to the National Office for the Information Economy Report (E-commerce Across Australia released last year), e-commerce is expected to increase Australia’s Gross Domestic Product (GDP) by 2.7 per cent – or $15 billion – by the year 2007. As Queenslanders become increasingly “Internet enabled” they will require greater access to a wider range of electronic services, including Government services. 6 Queensland ICT Industry Profile 1999/2000 Department of Innovation and Information Economy 2001 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 14 The Access Queensland initiative can be distinguished from other e-Government initiatives taking place in Australia in a number of ways including: • a focus on reengineering and streamlining services to afford savings by allowing the integration of business processes and services across agencies as opposed to simply putting existing services on a web site, without an end-to-end customer service; • the provision of services across a range of channels including the Internet, telephone, mail, fax and counter to improve equity of access and convenience to the public; and • a customer service delivery unit model which will handle generic transactions and information on behalf of a particular agency while individual agencies remain responsible for their policies, products and programs. There is a national focus on establishing a secure information environment to engender community trust in conducting business online with Government. Information Standard 18 (IS18): Information Security is an underpinning element of Government’s response to this issue. The potential of Internet technologies to increase community access to decision-makers and community participation in policy debates is an important feature of e-Government. Queensland, along with other states, is exploring a number of issues associated with e-Government through its E-democracy Project. 5.5 Telecommunications Infrastructure Queensland is well serviced in terms of telecommunications infrastructure for data services with a number of satellite footprints across the State. In reality, the critical issue is affordability of bandwidth7. Price, rather than inadequate telecommunications infrastructure, is currently the key impediment to the availability of high bandwidth services. As a result of Queensland Government and other submissions to the Besley Telecommunications Service Inquiry, the Commonwealth Government has recognised services in regional and rural Australia are below par and announced a Section 1 Overview number of arrangements to improve them. The Commonwealth has instituted arrangements to manage and rectify current shortcomings. Telstra broadband services are being rolled out and are proposed to cover 90 per cent of the population within two years. Wireless infrastructure is incapable of providing the individual broadband needed in the longer term. Datacasting and digital television are two missed opportunities capable of providing widespread access to Internet-like services. Digital television has yet to make a significant impact. Infrastructure-based competition is still the predominant paradigm as cooperation at this level is still in its infancy. The Queensland Government and local governments are increasingly considering cooperative approaches, which combine demand and make best use of efforts. A lack of a common telecommunications infrastructure in Australia continues to result in a duplication of severely under-utilised facilities in areas of high demand, to the detriment of the State generally. The Commonwealth Government remains the most significant influence on telecommunications in Australia. The Commonwealth Government is the majority owner of Telstra (the major carrier), the regulator and the major distributor of grants and subsidies. Also, Telstra, as the only vertically integrated carrier (it provides all elements of broadband services – infrastructure, broadband facility and value-added services), continues to dominate the urban and regional telecommunications markets. This year has seen a substantial change in tariffs for Telstra retail customers in remote and regional Australia as a result of the Telstra Zoning Review and the letting of the Commonwealth Tender for Untimed Local Calls in Extended Zones to Telstra. Number portability in the mobile telephony market was introduced this year with the result that, for the first time, customers have the capacity to change providers without changing telephone number – a major business cost. This ability to easily change mobile carrier will place increasing competitive pressure on price and performance. Growing demand is evidenced by the critical challenges facing the schooling sector identified last year in the report, Learning in an Online World, by Ministers of Education from around Australia. These challenges include addressing the following issues for all students and teachers: • bandwidth, connectivity and infrastructure – the means to access the information needed; • online content and delivery – available pool of quality online content; and • professional development and training/IT Support – receiving the training and support required to develop the skills that will allow them to take full advantage of information and communication technologies during their schooling life and beyond. 7 Ewan Sutherland; Choice, access and globalisation: What can Australia learn from a global view?; Presentation to ATUG Conference Queensland. http://www.intug.net/talks/ES_2001_10_brisbane/frame.htm 15 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 6.0 CONCLUSION ICT permeates most activities. Government’s reactions to the Information Economy, therefore, must be broader than, for example, targeted strategies to improve ICT skills levels. As suggested by achievements detailed in this report, Queensland is comprehensively addressing ICT issues. While many of the ICT issues we are addressing are global, the strategic approach taken often reflects the local Queensland context. Our State’s unique attributes – demographic, geographic, socio-economic, readiness – necessarily affect the Queensland response. For example, while household survey8 results suggest that Queensland levels of access to computers and to the Internet are greater than for the rest of Australia, a significant problem is affordability of bandwidth. Queensland has a small but rapidly growing, regionally dispersed population which is prepared for Internet access but may be excluded because of cost. Similarly, while the use of Internet technology can help to overcome the tyranny of distance and provide new global marketing opportunities, this same global competition can also threaten more fragile economic structures particularly in regional and rural areas. Rural and regional areas are less well equipped with the infrastructure, the skills and the connectivity to take advantage of the efficiencies provided by e-business and the opportunities provided by e-commerce. Queensland is the most highly regionalised mainland state in Australia with a large proportion of small to medium enterprises in regional communities. While this decentralisation is one of Queensland’s infrastructural strengths, it challenges Government to deliver services where they are required to ensure equity of servicing of communities and state-wide economic development. Policy-making and planning activities must address these challenges in a considered and flexible manner while addressing the ongoing priorities of: • access; • skills development and functional literacy; • the “Digital Divide”; Our State’s unique attributes – • research and development; demographic, geographic, socio- • targeted ICT industry development and support programs; economic, readiness – necessarily • online delivery of Government services; affect the Queensland response. • capitalising on collaborative activity; and • leveraging opportunities across Government. The challenge is considerable. ICT planning, at whatever level, must maintain a focus on outcomes. The C&I Strategic Plan must be seen as an element in a broader Whole-of-Government Smart State Strategic Plan. While the strategies as outlined in the C&I Strategic Plan provide comprehensive coverage of the key requirements for ongoing ICT development, its linkages with other strategic planning activities conducted by agencies need to be maintained. The policy frameworks for ICT skills development, ICT industry development, e-Government and telecommunications infrastructure are the most comprehensive of any State/Territory in Australia. In some cases – such as skills development – Queensland has played a leadership role in terms of the progression of the national policy agenda and developing programs to support the development of this sector. Nevertheless, policy requires constant monitoring and review to adjust emphases, maintain relevance and provide the basis to support Queensland’s competitiveness and position in the information age. The ICT Skills area still confronts the need to increase the number of women undertaking ICT training and meet the needs of the mature-aged and those re-entering the workforce. The education sector is faced with the challenge of increased community expectations for online accessibility and interactive media. Skills and knowledge of the dynamic ICT area are fundamental to “cleverness” and prosperity in the future. The development of e-Government and e-commerce remains a high priority. Most Australian government agencies have successfully completed the first stages towards achieving e-Government – the online publishing of departmental information, procurement, tendering or the delivery of some services over the Internet. While State Governments are emphasising the development of an online services environment, for the foreseeable future, services will be required to be available in a number of formats and through a variety of channels. The Access Queensland Project accounts for the provision of services across a range of channels including the Internet, telephone, mail, fax and counter to improve equity of access and convenience to the Queensland public. 8 May 2001 Household Survey conducted by the Office of Economic and Statistical Research Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 16 E-Government, currently in its infancy, presents exciting opportunities for Government to investigate the online environment which presents different avenues for interacting with constituents, delivering services and refining business processes. E-democracy will reaffirm the rights of the citizen as it promises to facilitate access to information and services and involvement in consultation and decision-making processes. Globally the growth of the ICT industry has slowed as a result of the collapse of many dot.com enterprises and a downturn in the ICT economy generally. It is important that ICT industry development includes the broader notion of “smart industries” development. It is also important that, in the business area, ICT is seen as a tool for better business development rather than a driver of it. The Government will continue to assist the development of SMEs and to support regional development. The Reef Network has significantly improved access to telecommunications infrastructure in regional Queensland. Finally, R&D and the management of intellectual property should also be noted as issues for further consideration in relation to ICT industry development. As indicated earlier, Queensland faces the challenges of a small but Queensland faces the challenges of a rapidly growing population which is broadly distributed. This small but rapidly growing population impacts particularly on the provision of telecommunications infrastructure. which is broadly distributed. The Commonwealth Government remains the most significant influence on telecommunications in Australia and, hence, Queensland. The Commonwealth Government is the majority owner of Telstra (the major carrier), the regulator and the major distributor of grants and subsidies. Telstra, as the only vertically integrated carrier, continues to dominate the market in urban and regional markets. This report indicates the gains for Government and for Queensland through leveraging and cooperative initiatives. Section 1 Overview Collaboration at all levels, across Government and interjurisdictionally, provides benefits. The Online Council and the GOVERNET project are examples of collaboration across jurisdictions and a shared recognition of the benefits to be gained from adopting common standards in the development of ICT resources. Government is also working closely with communities across Queensland on a range of initiatives. It is widely accepted that Queensland’s future economic prosperity will be determined by how effectively we move from our current resource/primary industry-based economy to an economy which is increasingly knowledge- and service-based and open to opportunities for innovation. The C&I Strategic Plan is a powerful mechanism for focussed, Whole-of-Government activity in this Information Economy and, hence, for ensuring that all Queenslanders benefit from the many opportunities it presents. This report indicates that It is widely accepted that Government is doing much to achieve this. Queensland’s future economic For further information about the C&I Strategic Plan or this progress report please contact the C&I Strategic Plan project prosperity will be determined by team, Department of Innovation and Information Economy on (07) 3224 4036 or Anne.Robotham@iie.qld.gov.au how effectively we move from our current resource/primary industry- based economy to an economy which is increasingly knowledge- and service-based and open to opportunities for innovation. 17 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 APPENDICES APPENDIX A – DETAILED AGENCY ACHIEVEMENT Appendix A1 - ICT Skills Priority Action Area 19 Appendix A2 - ICT Industry Development Priority Action Area 37 Appendix A3 - E-Government Priority Action Area 53 Appendix A4 - Telecommunications Infrastructure Priority Action Area 69 APPENDIX B – ACRONYMS 76 APPENDIX C – E-DEFINITIONS 78 APPENDIX D – GOALS OF C&I STRATEGIC PLAN 79 APPENDIX E – PRIORITY ACTION AREAS 80 APPENDIX F – CONTRIBUTING AGENCIES 82 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 18 Section 2 ICT Skills 19 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 APPENDIX A – DETAILED AGENCY ACHIEVEMENT Appendix A1 – The ICT Skills Priority Action Area (3.1) The development of ICT skills concerns the broad question of whether all Queenslanders are adequately skilled to enable their effective participation in the Information Economy. This includes: • participation by the community through increasing familiarity with using technology; • issues affecting highly skilled information technology professionals; and • the ramifications for all industries which are increasingly dependent on ICT skills. 1.1 ICT Skills Objective 1 (3.1.1) To provide better information on the current nature and future dimension of ICT skill shortages. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 1. Plan for an annual survey of the ICT DIIESRQ DIIE - Queensland IT&T Industry Profile 1999/2000 - 100 Queensland IT&T Industry Profile 1999/2000 industry in Queensland with a view to DSD Household survey on Queensland computer and internet usage was undertaken. developed from data collected by the Office of the providing better quality information on DET Government Statistician in Queensland Communication the extent of, and industry responses to DET - An electronic survey is being developed by the Australian Information 20 Industry Survey 1999/2000. skill shortages. Technology & Telecommunications Skills Network (AITTSN), the network of A national survey, Market for Australian IT&T Skills IT&T Industry Training Advisory Bodies across Australia. Enabling Queensland 2000-2002, was released in May 2001 by the IT (Queensland’s IT&T Industry Training Advisory Body) is providing feedback Skills Hub. and advice to this survey and will have full access to the final results. Survey Electronic survey results will form the basis for the results are expected in March 2002. review of IT&T training packages. 2. Collate more adequately and make DIIESRQ DIIE - Ongoing collaboration with DET, EQ and OHE to identify and record Ongoing more easily available relevant OHE relevant statistics including participation and resources. information held by State Government QTAC agencies regarding ICT demand and course offerings. 3. Work with Commonwealth agencies to DIIESRQ DIIE - Through the State/Territory Online Council Officials’ Working Group on Ongoing make available the best possible DETYA ICT Skills, DIIE has requested the IT Skills Hub to develop a proposal for a information on the extent and nature of DEWRSB national ICT skills statistics model. ICT skills shortages in Queensland in ABS Skills comparison with other States. Exchange 4. Work with Queensland local DIIESRQ DIIE - Ongoing liaison with local government agencies. Ongoing A joint collaborative project with Brisbane City governments to provide better LGAQ Council and several State Government agencies information on the extent and nature of RMFs investigated community access to the Internet in ICT skills shortages in regional schools. Queensland. 5. Liaise with key industry bodies in ICT DIIESRQ DIIE monitors ICT Skills demand in Queensland through ongoing liaison with Ongoing to determine the current and future the AIIA, ACS, NOIE and the IT Skills Hub which is supported by 18 key demand for ICT skills in Queensland. ICT companies. 6. Support better flows of information DIIESRQ DIIE - Ongoing working relationship with officers from NOIE, DETYA Ongoing between the relevant Commonwealth and DEWRSB. Departments to ensure information regarding future skills requirements are identified and made available to the States. 1.2 ICT Skills Objective 2 (3.1.2) To prepare the next generation of Queenslanders for the information age. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 1. Progress strategies to equip Queensland EQ EQ - School LANS Project - Stage 5a of the School LAN Project has been 92.6 Government school classrooms with completed with 233 schools receiving Local Area Network starter kits with an computers and Internet access. additional 89 schools to be processed in Stage 5b. Completion of Stage 5b will finalise the initial School LAN Project roll-out and will provide Internet/intranet connectivity to 30% of buildings within Queensland schools. Previous target ratio of 1 computer: 7.5 students was reached in October 2000. New targets of 1 computer:5 students, with this target to be achieved in secondary schools in 2001-02 and for Years 3 to 7 by 2003-04. DMR - A number of districts and divisions offer surplus IT equipment locally to EQ for allocation to Government schools. Local media has covered examples of this including ministerial presence at such events. 2. Embed the use of ICT in school EQ EQ/BSSSS – ICT is progressively being embedded in school curriculum. There Ongoing This estimate includes students undertaking more than Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 curriculum programs. QSCC are approximately 25,700 participants in specific ICT subjects. one ICT subject. BSSSS 3. Develop and promote curriculum QSCC QSCC - Draft Years 1 to 10 Technology Syllabus and associated curriculum 33 The Technology syllabus is much broader in scope and programs that have as their subject BSSSS materials currently being finalised. The syllabus and associated curriculum nature than IT & T. matter ICT knowledge and skills. materials will be available for implementation from Semester Two 2002. The draft ICT Education Subject Area syllabus and Guidelines are currently being finalised and will be available on the Council’s website from November 2001. BSSSS - Trialling the Board subject, Information Technology Systems which 50 includes VET Certificate III competencies, and revising the syllabus for Information Processing & Technology. 4. Provide professional development EQ EQ - 20 Education Advisors, Learning Technology across the State, facilitate 100 22,415 teachers have applied for IT credential to date. opportunities to equip teachers with the professional development activities for teachers. School/District Office based programs eg. Nyanda necessary skills and knowledge to -Five Learning and Development Centres – Information and Communication State High School has developed a series of self-paced, incorporate ICT use across the Technology were established to provide opportunities for teachers to develop multi-media online learning courses for teachers to curriculum. competencies in the use of ICT in the curriculum. train teachers. Topics include Learning HTML, Web -Thirty districts received funding for Learning and Development Information Graphics, Research and the Internet, and Digital Image and Communication Technology activities. Manipulation. 5. Promote innovative applications of EQ DNRM - The Queensland Spatial Information Infrastructure Council sponsored 25 IT&T to enhance classroom practices and a project to develop a Geographical Information System (GIS) in Schools improve teaching and learning. learning package to support the education curriculum. EQ - Education Advisors, Learning Technology, coordinate local conferences, print and on-line publications, and visits to best practice sites. In May, district awards (which include a $2000 development grant) under the Showcase Awards for Excellence project were awarded for 66 projects including technology-based projects in approximately 13 schools. Minister’s Awards for Students Excelling in ICT - see 22.214.171.124. -The Digital Resource Centre provided teachers, schools and students with a Ongoing Activities include e-learning technologies to support range of resources to support learning. development of creative and higher level thinking skills; Internet video conferencing and Voice over Internet and e-learning platform. 20 Section 2 ICT Skills 21 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 1.2 ICT Skills Objective 2 (3.1.2) Continued To prepare the next generation of Queenslanders for the information age. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 6. Develop the Virtual Schooling Service EQ EQ - Currently 300 students in 49 schools are undertaking courses such as Year Ongoing to take advantage of ICT to improve 11 Maths C, Economics, Japanese, Modern History and Information Processing course access for students. and Technology online through the Virtual Schooling Service. 7. Increase the number of school-based EQ EQ - Continues to promote school-based apprenticeships and traineeships in Ongoing ICT apprenticeships and traineeships for DET skills shortage areas including ICT. Years 11 and 12. DET - The number of school-based ICT traineeships has increased by more than 30% to 153 for the current year. 1.3 ICT Skills Objective 3 (3.1.3) To generate sufficient interest in ICT careers among prospective students and people changing careers to provide a long-term solution to current and emerging skills shortages. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 1. Promote industry action to improve DIIESRQ DIIE - Funded Enabling Queensland ($80,000) for a project to promote the Ongoing the image of ICT giving greater emphasis (IIB) advantages of VET qualified students to ICT employers. to the broader business-and people- EQ DSD - Information on the Computer Applications for Small Enterprises (CASE); oriented activities. DET Queensland Electronic Business Network (Qe.NET); and the E-commerce DSD Demonstration Grants Scheme is outlined further in the E-commerce section Industry 3.2.3 – Action 2. Assns EQ - Liaising with Enabling Queensland to keep abreast of current trends. DET - Regional meetings with industry and business in centres throughout the State have been conducted in two rounds. These commitments establish enduring relationships to provide ongoing feedback. 2. Include an ICT career/skills component DIIESRQ DIIE (IIB) -IIB Web Site is the current portal to the IT & T Career / Skills Web Site. 100 Web address is www.iib.qld.gov.au/ITCareers.html in the proposed communication and (IIB) The development of the IIB’s web presence will include the improvement of the information portal for Queensland. ICT career, skills and training component. 3. Assist the IT&T Careers Reference DIIESRQ EQ - Information distributed through Careers Reference Group. Ongoing Group to develop a broader network (IIB) across the State with the aim of DET DMR - Includes ICT career opportunities in information for school leavers, increasing awareness of ICT career EQ graduates and other prospective employees. opportunities among career advisors, guidance officers, job placement DIIE (IIB) - Initial discussions have taken place. officers, teachers, heads of departments and principals. DET - TAFE Institutes have liaised with high schools to deliver teacher training Ongoing Brisbane Institute of TAFE is the lead agency in in information technology and provide an articulation path for students into Queensland for the 3Com Netprep program in network Diploma programs. engineering, which provides teacher training and TAFE Institutes have held open days to provide information resources to certification and delivers selected training programs guidance officers and career advisors. into feeder public and private high schools. Cooperative work between TAFE Institutes and job placement agencies has occurred to deliver training programs in information technology. TAFE Institutes are shifting the emphasis and delivery of information technology training from a dedicated information technology department to be more closely aligned with the trade, professional area or industry. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 4. Sponsor regional ICT Career events. DIIESRQ 12 seminars on ICT have been conducted throughout Queensland by Commerce 100 (IIB) Queensland in conjunction with DIIE and Enabling Queensland. The seminars EQ provided information to guidance officers, careers advisers, employers, parents DET and students. DSD DIIE (IIB) - Of the 19 approved Round One i-STAR projects 52% were from 71 i-STAR is an ICT skills grant program offered through Industry Assn organisations based in regional Queensland and 73% of the total included ICT DIIE providing funding for the development of skills Career events in regional Queensland. and training initiatives to increase awareness of ICT - Of the 41 project applications received for Round Two of the i-STAR program job and career opportunities. 63% were from regional Queensland and at least 80% of the 41 applicants plan on conducting ICT Career events in regional Queensland. 5. Sponsor ICT "summer camps" and DIIESRQ EQ - Minister’s Awards for Students Excelling in Information and Complete for "schools of excellence" programs through (IIB) Communication Technology program, held in April 2001, was a one-week 2001 but tertiary education institutions EQ residential program for selected students across the State to be recognised and annual, DET rewarded for achievement in the ICT field and form links with the IT industry ongoing Higher Ed’n program Institutions - Three projects in Round One i-STAR included the conduct of ICT camps. 54.5 - Four projects involving ICT camps and "schools of excellence" have applied Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 for funding in Round Two. 6. Develop a multi-media kit for DIIESRQ The IT&T Careers Stuff kit was developed and distributed to all secondary 100 Includes funding for promotion of ICT careers and the distribution to schools to raise awareness EQ schools and TAFE institutes in Queensland in April/May 2001. A CD-ROM kit on metropolitan and regional radio. of ICT careers. DET version has also been sent to all public libraries in Queensland and all P&C committees have been advised of the kit. DET- DIIESRQ have prepared multi-media kits. 7. Investigate mechanisms for short-term EQ EQ - Teacher Placement Program – placements occur through school and Ongoing industry placements for teachers in ICT DIIESRQ district coordination and are negotiated between the school, teacher and the enterprises. employer. Schools earmark funding from their school grants to pay for teacher replacement costs while their teachers are on placements in industry. The program is for teachers in all sectors and in all curriculum areas 22 Section 2 ICT Skills 23 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 1.4 ICT Skills Objective 4 (3.1.4) To improve gender equity in participation in ICT education at primary, secondary and tertiary levels and in ICT employment. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 1. Monitor gender imbalances in EQ BSSSS – Participation in ICT subjects in schools by gender: Ongoing participation in ICT activities in schools BSSSS • Information Technology Systems (231 female, 733 male) and promote strategies to reduce them. QSCC • Information Processing & Technology (2594 female, 8976 male) • Computer Studies (Communication) (5723 female, 7444 male) • Sessions such as “Women in IT” included in the teacher conferences for Information Technology Systems 2. Emphasise opportunities for women’s DIIESRQ EQ - Is developing an information sheet on careers for women in ICT 75 participation in ICT careers awareness (IIB) for schools. material. DET DIIE (IIB) - 42% of projects in Round One of the i-STAR project included EQ activities that focused on emphasizing the opportunities for women’s Industry Assns participation in ICT careers. 26% of applications in Round Two include projects that focus on emphasizing the opportunities for women’s participation in IT&T careers. Both the IT&T Careers Stuff kit and the IT&T Career/Skills Web Site have 100 Southbank Institute of TAFE offers the Diploma in specific sections relating to opportunities for women’s participation in ICT Multimedia and Certificate IV in Information careers awareness. Technology for girls through the project GRRLS – a DET – Qualifications for women and girls in information technology are 15.64 joint venture with QANTM. promoted through TAFE. 3. Support female-based organisations DIIESRQ DNRM - Promotes Springboard programs that include ICT-orientated programs 100 and groups and other initiatives to Industry Assns for women returning to the workforce and for personal/professional market ICT careers to girls in schools and All agencies development. to women either entering or returning to DIIE - IT&T Careers Stuff kit promotes ICT careers to girls in schools. Ongoing the workforce. i-STAR program funded Women in Technology (WIT) projects which encouraged girls and women to take up an ICT career. DPW - Key appointments within DPW include female officer/s as part of IT management team/s. DPC - Supported several workshops that provided training in ICT to young women, longer term unemployed women and young mothers. This included the Women in Technology (WIT) Showcase Event 2000. TREAS - Continues to support a range of organisations promoting ICT careers ie. Women in Technology (WIT), Queensland Women in the Public Service (QWIPS), Institute of Public Administration of Australia (IPPA) as well as through Treasury’s own Women’s Reference Group and Graduate Program. As part of the Treasury Graduate Program, representatives visit Universities to promote a range of careers within Treasury including ICT. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 4. Establish a government women’s DIIESRQ DNRM - Has established the Women's Network. The network is a vehicle to 100 group, similar to the Women in All agencies provide information on available training, including ICT training. Technology (WIT) group, to foster DIIE - Provides ongoing input into the Women in Emerging Industries group. Ongoing mentoring, promote professional development and market ICT careers to DPW - Senior women’s group operating within the department. Key women either in or returning to the appointments include female officer/s as part of IT management team/s. government workforce. DPC -DET in collaboration with Office for Women (OfW) commissioned a No budget attached to the implementation of the report on Women in Emerging Industries, particularly in relation to recommendations. Information Technology in the Public Sector Traineeship initiative. The report was presented to the Jobs Policy Council in December 2000. Recommendations from the report are being progressively implemented. OfW & DIIESRQ are on the working party. DoF, DSQ, DATSIP and DCS encourage women A08+ to participate in relevant Ongoing leadership programs/workshops. Treasury - Has specifically established the Women’s Reference Group which Treasury is in the process of developing a Diversity interfaces with the WIT group on a regular basis. Brochures and information web site which will include Treasury’s policies and on IT careers for women is distributed through the organisation to increase practices relating to Women in the Workplace. awareness of IT trends, issues and development opportunities. Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 DES - Has implemented a Women’s Reference Group to promote mentoring Ongoing and assist in addressing issues within the work place. DTRFT – IT Section 40% female. 24 Section 2 ICT Skills 25 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 1.5 ICT Skills Objective 5 (3.1.5) To increase ICT skills delivery in the vocational education and training sector and improve industry recognition of the role played by vocational education and training in ICT skills development. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 1. Undertake a number of TAFE DET Commitment to IT Centres of Excellence: Ongoing Queensland institute-based initiatives • Brisbane Institute of TAFE has added Diploma of Data Communications to such as the implementation of an course offerings for 2002 e-institute strategy at the Southbank • Moreton Institute of TAFE established the MteC facility to establish Institute of TAFE, which aims to create a partnerships with information technology industry partners and to introduce virtual learning community with links to new training programs for industry schools, universities and partners, and the • Southbank Institute of TAFE has increased offerings in Information establishment of IT&T Centre of Technology, Multimedia, Graphic Design and e-commerce Excellence at Brisbane Institute of TAFE. • Collaboration between Institutes and partners in industry and other educational providers has occurred to develop and deliver information technology courses • Southbank Institute of TAFE has increased e-support through the establishment of an e-reserve (library), e-learn centres and the I-net Strategy. Consultations with universities to develop pathways for articulation. 2. Provide funding assistance to DET DET - 93 private sector employers and group training organisations received Ongoing employers to take on ICT trainees. incentives of up to $2200 (inc. GST) for employing 138 information technology trainees. 3. Implement ICT traineeship programs in DET DNRM - Contributes to the development of partially qualified IT employees by 100 the Queensland Public Sector. All agencies adopting a strategy of accepting four student trainees from QUT each year under the cooperative education program. TREAS - Participates in the QUT cooperative education program and runs an Ongoing internal graduate program. QH - Provides work experience for school-based students interested in an ICT career. Ongoing DET - 121 information technology trainees were recruited in Public Sector Completion rates for trainees are unavailable as trainee agencies. Most Departments are participants in the Public Sector traineeship commencements occur late in the financial year and scheme as part of DET’s Breaking the Unemployment Cycle initiative. most ICT traineeships are longer than 12 months. DTRFT – Permanently employed graduate trainee IT Section. 4. Fund an industry skills development Enabling DIIE – Funded Enabling Queensland for a project to promote the advantages of 50 Project was initiated in response to the IT Skills Hub program to promote training Queensland VET-qualified students to ICT employers. Forums were held with schools, survey suggesting that the vocational training system opportunities in the vocational education DET registered training organisations, group schemes, New Apprenticeship Centres, is producing in excess of 1000 graduates against sector and industry training activity in DIIESRQ employers and industry associations. These were undertaken in Brisbane and demand, yet employers continue to prefer university general. major regional areas. graduates. 5. Encourage incorporation of vendor DET EQ – Vendor certification is actively promoted as a desirable qualification 25 Enabling Queensland has been appointed lead agency certification training into vocational Enabling under EQ’s enterprise bargaining (EB) arrangements. in the development of an implementation model. training arrangements. Queensland EQ DET - A national project to incorporate vendor certification training into vocational training arrangements has been funded by the Australian National Training Authority. 6. Provide funding for scholarships at the DIIESRQ DIIE (IIB) - 80 scholarships in interactive visualisation and games design were 100 Although payment has been completed, final students diploma level in Interactive Visualisation and (IIB) funded in 2001. will not graduate until June 2002. Games Design and Education and Training. QANTM 1.6 ICT Skills Objective 6 (3.1.6) To ensure that Queensland-based universities take a leading role in: • meeting Queensland’s ICT skills needs; and • enhancing industry-university links. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 1. Address ICT skills issues in the OHE • Analysis of issues arising from a strategic plan discussion paper, including 50 The OHE will continue to develop the plan, with a State Government Higher Education ICT education needs. view to completion in early 2002. Strategic Plan. • Framing strategic directions to cover the capacity of the higher education sector to contribute to Smart State aims, and to map out the strategic support State Government can provide to the sector. • Articulating expected outcomes from the strategic plan, particularly with regard to State priorities. 2. Consider industry-based proposals for DIIESRQ DIIE (IIB) - One project in Round One of i-STAR was funded to provide VET 100 assistance in providing higher education (IIB) and Rural/Regional Scholarships for WIT 2001 Scholarship Awards. scholarships. Industry . Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 Assns Higher Ed’n Institutions 3. Facilitate the development of ICT DIIESRQ DIIE (IIB) - Is helping to develop an ICT Alumni within Queensland Education Ongoing The IIB will be sponsoring the formation of an ICT alumni programs. (IIB) and Training bodies under i-STAR Round Two. Industry Alumni with the University of Queensland. Higher Ed’n Institutions 4. Promote online courses available in DIIESRQ DIIE (IIB) - All of the Round One i-STAR projects directly or indirectly 66.6 Queensland to students. (IIB) promoted online courses available to students in Queensland. Direct Higher Ed’n mechanisms included information sessions on courses, including those online, Institutions were directed at school students. Relevant information was also provided to teachers, career advisors and parents. Both the IT&T Careers Stuff kit and the IT&T Career / Skills Web Site have specific sections that highlight course options for Queensland students. 26 Section 2 ICT Skills 27 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 1.7 ICT Skills Objective 7 (3.1.7) To promote ICT employment as a high quality, rewarding and exciting career. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 1. Promote understanding by industry DIIESRQ DIIE - Round Two of i-STAR includes activities that focus on educating Ongoing and industry associations of opportunities (IIB) industry/industry associations regarding the opportunities that ICT provides. In to address the issues of staff recruitment DET particular it focuses on the need to train and retrain ICT staff. and retention through effective Industry Assns human resource management systems DSD DET - Enabling Queensland continues to work with other Industry Training and processes. Advisory Bodies to integrate relevant ICT training into their national training packages. An Enabling Queensland CD ROM has been produced with information on The CD ROM developed under project funds from the current projects and offering links and products to present training options DIIE. for readers. 2. Develop and implement a strategy to DET QAO - Utilised job rotation and internal and external training as one Ongoing IT Services has offered employment opportunities to address issues concerning recruitment All agencies retention strategy. past graduates from the cooperative education and retention of ICT staff within the program. Queensland Public Sector. Department of Housing has implemented a Contractor Replacement Strategy to recruit and retain IT staff. Part of that strategy is a Graduate Recruitment Program with 15 IT graduates recruited into a twelve- month in-house development program. DNRM - Adopts a strategy of accepting four QUT students each year under the Ongoing cooperative education program. DIR - Developed and implemented Ministerial and OPS Directives 04/00 and 100 05/00 to provide Whole-of-Government interim arrangements to attract and retain key employees engaged in ICT roles. DIR - Reviewed the interim arrangements to attract and retain key employees 100 engaged in ICT roles and conducted initial consultations with agencies to determine the feasibility of fixed term market rate adjustment mechanisms for positions which the QPS has difficulty attracting and retaining staff. DPC -Provided feedback and statistics to DET in the formulation of the recent interim ICT incentive scheme. DoF and DSQ/DATSIP - Participated in CICC group to progress interim IT R&R strategy. DMR - Is supporting recruitment and retention of ICT staff through its Leadership and Learning Centre initiative. DH – Implemented Contractor Replacement Strategy to enhance ability to recruit and retain ICT staff. Fifteen graduates in 12 months through Graduate Recruitment Program. DET - The Women in Emerging Industries Project has commenced to 100 The initial project has been completed, with project investigate low numbers of females entering information technology recommendations in the process of being actioned by traineeships in the Public Sector. the Steering Committee. DES - The recent IS restructure has sought to establish a permanent base of IS resources consistent with a new IT service delivery model. 1.8 ICT Skills Objective 8 (3.1.8) To raise ICT skill levels in the workforce through supporting: • increased industry-funded employee training; • informal upgrading and recognition of skills gained; and • awareness raising and training in ICT applications in business and Government. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 1. Promote understanding by industry DIIESRQ DIIE (IIB) - Round Two of i-STAR includes activities that promote VET as a 5 and industry associations of opportunities (IIB) means of addressing ICT staff training issues. to address ICT staff training issues DET DET - Work continues with Industry Training Advisory Bodies to integrate through a variety of vocational education Industry Assns relevant ICT training into their national training packages. and training mechanisms. Enabling Queensland 2. Develop and sponsor an Award for DIIESRQ DIIESRQ – Sponsored the Asia Pacific Queensland IT&T Awards. The 100 Excellence in industry skills development (IIB) Department also sponsored two categories for the Awards: in Queensland as part of the annual • The IT Regional Community Skills Award; and Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 ICT awards. • The IT&T Skilling and Training Award. DNRM - Sponsored the Environment & Natural Resources award for the 3rd 100 time at the annual IT&T awards. 3. Increase the relative weight given to DIIESRQ DIIE- Is addressing this issue as part of developing a new IT industry Ongoing training issues in the industry accreditation process. contribution arrangements for Government ICT procurement. 4. Publicise training support DIIESRQ DIIE (IIB) - Both the i-STAR and CSDP programs are publicised through the IIB 100 arrangements and programs through the (IIB) Web Site. As well, a number of training support arrangements and programs are communication and information portal. highlighted within IT&T Careers Stuff Kit and the IT&T Career/Skills Web Site. 5. Provide training packages in ICT and DSD DSD - Computer Applications for Small Enterprises (CASE) involves the Ongoing e-commerce for small business. DET delivery of e-commerce seminars, workshops, fact sheets, case studies, one-on- DIIESRQ one assistance and clustering through specially trained staff in the State (IIB) Development Centres (SDCs). Queensland Electronic Business Network (Qe.NET) was a network of local 100 trainers in 22 communities throughout Rural and Remote Queensland. Qe.NET trainers delivered e-commerce awareness raising workshops to local small business people. The IT&T Upskilling Project will upskill small IT&T providers in rural and regional areas of the State to help them better support their SME clients. DIIE (IIB) - Round Two of i-STAR includes the development of training packages in ICT and e-commerce for small business. DET - The e-business training package is currently being finalised. It is anticipated this will be available in 2002. 6. Include recognition of the critical role DPC (OPSME) QAO – Information management will be included in revised SES Competencies. Ongoing of information management in public All agencies DNRM - Accountability maps for all SES follow the Australian Business service Senior Executive Service Excellence Framework that includes a specific category for data, information competencies. and knowledge. DH - Performance Agreements for Senior Executive Service members of the Department of Housing address the requirement to manage knowledge and information. Similar arrangements also extend to all Senior Officers within 28 the Department. Section 2 ICT Skills 29 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 1.8 ICT Skills Objective 8 (3.1.8) Continued To raise ICT skill levels in the workforce through supporting: • increased industry-funded employee training; • informal upgrading and recognition of skills gained; and • awareness raising and training in ICT applications in business and Government. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 6. Include recognition of the critical role DPC (OPSME) DPW, DoF, DSQ, DATSIP and DCS – All plan to include information of information management in public All agencies management requirements in future SES position descriptions. service Senior Executive Service DPC - Considered in conjunction with the review of the Performance May already be included in performance reviews. competencies (continued). Management Culture Strategy for CEOs and SES officers. TREAS - Information management has been built into the staff competencies component of the Individual Performance Statements. EQ - Work Profiles for SES positions currently reflect the need for recognition of information management competencies as being critical. QH - Is developing the Leadership Development Program, Annex 1 and 2 for current and future executive staff with Griffith University and Central Queensland University. The Program has modules on managing information systems, and data evaluation and decision-making. DMR - Senior Executive Career Management within Main Roads is being supported through the Leadership and Learning Centre. 7. Institute arrangements for raising the DPC (OPSME)/ DNRM - Implemented commercially developed computer-based training (CBT) Ongoing ICT skills of public sector employees at DET initiative involving thirteen self-paced courses covering application all levels, including ensuring that ICT All agencies development, network support and systems support. training is central to the training agenda DIIE - Is participating in the Queensland Government Online College incorporated in the new EBA in the Steering Committee. public service, and that certified ICT DH - As part of the Department’s EB Agreement a training initiative was set up The DH Training Calendar includes a discrete set of IT training arrangements which recognise to support officers within levels AO2 to AO4 to complete the Certificate 3 in courses covering many Microsoft products or tailoring prior learning are instituted. Government. Officers are able to specialise in IT as part of the qualification. a specific needs training package for staff that includes a dedicated IT component. The EBA component rests with DIR. DPC - Is currently renewing its multi-agency outsourced IT training contract, 25 (Tender due out end-Oct). which includes supply of nationally recognised certificate courses; opened a new Technology Training Centre in April 2000 – with 838 attendees recorded for 2000/01 and worked with the Australian Computer Society to improve RPL entry criteria and procedures and encourage the professionalisation of its ICT workforce. DoF and DCS – A computer based training package is available via 100 Ongoing annual licensing. departmental Intranet. TREAS - ICT training is incorporated into the Treasury Induction process. Treasury also offers Hints and tips days and in-house ICT training. DSQ/DATSIP - Computer-based training package available via departmental Intranet for Families/DSQ. ICT skills development is built into HR Training strategies at all levels- 5 learning and development framework, staff training & development strategy and induction training. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 7. Institute arrangements for raising the DPC (OPSME)/ EQ – As part of the Schooling 2001 Project approximately 22,500 Queensland ICT skills of public sector employees at DET teachers have been formally accredited with Minimum Standards for Learning all levels, including ensuring that ICT All agencies Technology. training is central to the training agenda Learning and Development Centres have been established and grants to incorporated in the new EBA in the Districts have occurred as part of Networked Learning Communities. public service, and that certified ICT QH - Has developed the Leadership Development Program Annex 3 and 4 for 75 The program includes Certificate 2 compulsory module training arrangements which recognise current and future first line managers. In addition a Diploma in Government and Certificate 3 elective module – Use technology in prior learning are instituted (continued). has been developed for Annex 3 level which includes the module Manager the workplace. Workplace Information. DTRFT – Dedicated ICT training officer – regional training. Each District office in Central Queensland region has an ICT training program in place. DMR - Raises staff skills through training in particular software skills 100 Approximately 1200 people undertook training in the ensuring they are up-to-date with current applications, including Microsoft past twelve months and up to 400 accessed RPL/RCC. Office Training. DET - The development of IT&T skills is included in the State Government Ongoing Departments Certified Agreement 2000 training. Qualifications offered are: • Certificate III in Government (Information Technology); and Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 • Certificate III in Information Technology (Software Applications). Both qualifications have the provision to offer Recognition of Prior Learning (RPL) and Recognition of Current Competency (RCC). DIIE (QSA) - QSA organised and presented 4 workshops in Brisbane and 100 Townsville on managing and preserving electronic records (including e- messages and webpages) to state and local government employees. QSA also presented sessions in several training and education activities organised by industry. A training program for 2002 is currently being developed (output = Policy, Regulatory and Advisory Services; measure = % of Government Departments using QSA records services). DT - Plans have been developed to allow staff within the Department’s Departmental training is not managed centrally. All Information Services Branch to develop and align their skills to the current departmental staff were given the opportunity to and future directions of the Branch. Implementation strategies are being transition their skills. developed. 8. Develop and deliver pilot training DIIESRQ DIIE (IIB) - IT&T Strategy Course held for Building and Construction industry Ongoing programs for building and construction (IIB) in 2000. industry management staff to assist them develop ICT strategies for their organisations. 30 Section 2 ICT Skills 31 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 1.9 ICT Skills Objective 9 (3.1.9) To ensure Queensland is recognised internationally as an attractive immigration destination for people with ICT skills and their families. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 1. Investigate options for maintaining DIIESRQ EQ - Exploring options for establishing links with overseas recruitment and expanding contacts with expatriate (IIB) agencies to meet ICT needs in schools and to address teacher shortages. Queenslanders engaged in ICT activity. Universities DET DIIE (IIB) - As part of Round 2, mechanisms to support ICT Alumni within 0 EQ Queensland Education and Training bodies are being assessed. One of the Private objectives of these Alumni will be the maintenance of contact with expatriate training Queenslanders engaged in ICT activity. providers 2. Identify the needs of migrant ICT DIIESRQ DIIE - Monitored Commonwealth’s Backing Australia’s Ability which proposes Ongoing professionals to improve Government DIMA increasing the number of ICT skilled migrants. and community-based service, and seek DSD DSD - Is actively involved in Business Migration but not skills migration. NA to leverage their business networks for The Federal Government through Dept of Immigration and Multicultural further industry development and Affairs (DIMA) has a policy for skilled applicants to have their visas fast skills attraction. tracked (within weeks rather than months). 1.10 ICT Skills Objective 10 (3.1.10) To ensure Queenslanders have the skills required to be able to function effectively in the information age, taking full advantage of community-based avenues for skill development. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 1. Identify and support community DIIESRQ DNRM - The Queensland Spatial Information Infrastructure Council has 25 initiatives with the potential to raise DPC investigated areas of spatial information awareness and skills in community awareness and use of ICT for community DPI sectors with a view to developing strategies for increasing this awareness and purposes. LGAQ skills. See 3.1.10 Action 2 25 Funding available for four rounds of Program. DLGP - Production of CD-ROM for councillors and library users to raise 80 awareness about the system of local government in Queensland, as part of Local Government Awareness Week 2001. Includes presentation on ‘Why We Need Councils’, and a local government careers kit. DMR - Initial discussions in Central region regarding using surplus DMR IT equipment in Aboriginal communities (in conjunction with local schools). DPI - Publication of Queensland Rural Internet Guide. 100 Published as an insert in Queensland Country Life. DES - Almost completed Volunteer Portal to provide an Internet-based 70 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 communication and collaboration environment for DES volunteers. This is a joint Microsoft and DES initiative. 2. Develop and implement a Community DIIESRQ DIIE – Twenty-four projects approved for funding under the first round of Ongoing Skills Development Program in EQ Community Skills Development Program in ICT to promote and develop ICT conjunction with communities to identify LGAQ skills through community service organisations located in rural, regional and and fund community development remote communities in Queensland (with populations of less than 10,000). activities with an ICT skills focus. 3. Evaluate the benefits of telecommuting DPC (OPSME)/ DNRM - A telecommuting trial was undertaken from March 2000 to June 2001 70 as a way of working in the public sector DET involving 17 participants from 5 work units, including 1 team of 9 teleworkers. in Queensland. All agencies Evaluation of the trial identified significant improvements in job satisfaction and productivity but some negatives relating to the absence of staff from the workplace. A workshop to be held in November/December 2001 will determine the longer-term direction of telecommuting in the Department. DH - Development of an appropriate policy framework to support and manage 70 telecommuting by the Department’s staff is well advanced and will be finalised in the coming months. DIR - Research and consultation conducted including survey, focus groups and 100 Deliverables link to attraction and retention of people discussion paper 1997 to 1998. and knowledge. Links also to IR Services output performance measures. Developed draft policy and Flexible Work Practices -Telecommuting Framework 100 and Management Options Kit. Trialled in the QPS from 1999 to 2001. Evaluation progress report to Cabinet 2001. 100 DPW - Agreement to further telecommuting arrangements within the 80 Carried out a telecommuting pilot and the results of Department. this trial are being reviewed. Cost benefit analysis will be undertaken during this process. DoF - Upgrade capacity and robustness of dial-in facilities to enable remote 100 and roving work pilots. 32 Section 2 ICT Skills 33 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 1.10 ICT Skills Objective 10 (3.1.10) Continued To ensure Queenslanders have the skills required to be able to function effectively in the information age, taking full advantage of community-based avenues for skill development. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 3. Evaluate the benefits of telecommuting DPC (OPSME)/ TREAS - Telecommuting has been identified as an initiative in improving as a way of working in the public sector DET organisational performance and is incorporated in the Queensland Treasury in Queensland (continued). All agencies (Core) Enterprise Bargaining Agreement 1997 - Telecommuting, as a formal practice, was endorsed by Treasury and has been in use since 1999. DSQ/DATSIP - Upgrade capacity and robustness of dial-in facilities to enable 100 remote and roving work pilots. QH - Development of a QH Telecommuting Policy and piloting of technology to support such a policy, i.e. remote access. DTRFT – Improved terminal server solution for improved access for regional and dial-in users. Trialling part-time telecommuting. DET - A telecommuting trial has been completed and plans are underway for 100 for trial The pilot was conducted in a limited number of implementation. Ongoing regional and central offices and TAFE institutes. DT – Staff have been telecommuting for a number of years. No formal evaluation of the benefits has been conducted within DT. DMR – Limited trials of telecommuting being conducted. 50 A small number of staff across DMR participated in a telecommuting pilot under a draft telecommuting policy. This policy is currently under review. DCS - Development of internal procedures to manage flexible work practices 45 securing dialup facilities. - North Queensland telecommuting trial completed with Community Corrections Field Officers. Now evaluating results of this trial for wider implementation. EPA - Provision of telecommuting opportunities for up to 30 officers currently 100 (ongoing The Agency has recognised that flexible work practices in the Agency. provision of such as telecommuting can provide benefits for these services) working in the public sector. 1.10 ICT Skills Objective 11 (3.1.11) To raise IT&T skill levels in rural and regional Queensland to provide equitable access to the opportunities available in the information age. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 1. Provide ICT training support to people DET DIIE See 1.10.1 Action 1 25 Funding available for four rounds of Program. in rural and regional Queensland. DET - 1/10/00 - 30/9/01 approximately $12 million was spent on delivery of This is expected to increase to $14 million for the VET ICT qualifications and competencies in rural and regional Queensland. next year. - 1/10/00 - 30/9/01 an estimated $7.5 million was expended on TAFE IT TAFE Queensland supports ICT training for rural and infrastructure in regional and rural Queensland. Part of the Queensland regional Queenslanders through its online delivery Government’s commitment to expend $52 million on IT infrastructure over the services, videostreaming and videolink. next three years. The following programs are components of the State Government’s Breaking the Unemployment Cycle initiatives: DET - Community Employment Assistance Program. • Funds for community based organisations to provide Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 assistance to long term unemployed persons. (Currently 13 projects specifically delivering training in IT multimedia and general office skills). DET - Community Jobs Plan. • Funds for community based organisations to employ long term unemployed persons on community projects. Currently 14 projects containing some components of IT. DET - Back to Work Program. • Funds for job search and introductory IT training to unemployed persons aged 45 years and over in accordance with specified eligibility criteria. Commenced July 2001. DET - Community Training Partnerships Program. • This program provides communities with opportunities to identify their current and future employment needs and link them to local and regional development. (Rockhampton, Monto and Gympie identified ICT training in their training strategy). 2. Provide people in rural and regional DIIESRQ DIIE - See 1.10.1 Action 1 - Local Shire Councils sponsored a number of CSDP 25 Funding available for four rounds of Program. Queensland with access to ICT-related DSD projects and LGAQ participated in the final assessment of applications. specialist programs and facilities and QANTM work with LGAQ to obtain local LGAQ government support. 3. Take advantage of agency regional DPI DPI - QGAP delivers government information and services electronically via a 90 delivery networks (e.g. QGAP Offices) to All agencies web-based application. encourage use of ICT and, hence, DNRM - Working with Access Queensland to assist in ensuring that use of promotion of community-based skills. agency regional delivery networks such as QGAP offices are used to optimal advantage for service delivery and to encourage use of ICT as an enabler in service delivery. DPC - Consolidated Regional Community offices with DPC regional offices and Ongoing Training commitment is ongoing. provide ICT training and development opportunities. EQ – Piloting community access to the Internet using school facilities with 90 Final report to be prepared. It is anticipated that the Brisbane City Council, Premiers and DIIESRQ. scope of the pilot will be extended during 2002. 34 Section 2 ICT Skills 35 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 1.10 ICT Skills Objective 11 (3.1.11) Continued To raise IT&T skill levels in rural and regional Queensland to provide equitable access to the opportunities available in the information age. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 3. Take advantage of agency regional DPI DT - Queensland Transport closely interacts with QGAP offices and other delivery networks (e.g. QGAP Offices) to All agencies agencies delivering services on its behalf. In addition DT manages 66 Customer encourage use of ICT and, hence, Service Centres and actively pursues the use of alternative service delivery promotion of community-based skills channels. (continued). DH – Provides IT equipment, technical support and help desk to four QGAP offices. 4. Deliver a pilot training program for DSD DSD - Queensland Electronic Business Network (Qe.NET) was a network of 100 electronic trading to SMEs in rural and DIIESRQ local trainers in 22 rural and remote Queensland communities delivering remote communities. (IIB) e-commerce awareness raising workshops to local small business people. DIIE (IIB) - Contributed funds to QeNET. 100 An application to Networking the Nation was submitted in April 2001 to extend the pilot, but was unsuccessful. EPA – The Agency goal is to provide ICT services to all staff 1. Connection of over 100 National Parks offices to ICT services through a 100 at all locations to improve ICT skills throughout Virtual Private Network. Queensland. 2. Participation in the Access Queensland (AQ) pilot for online 20 Agency support for AQ is in line with its direction to camping permits. provide services through ICT means, encouraging the use of these services within Queensland. Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 36 Section 3 ICT Industry Development 37 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 Appendix A2 - ICT Industry Development Priority Action Area (3.3) The development of the ICT industry reflects the fact that these industries are the vehicles for diffusion of information, ideas and enhanced business practices in the Information Economy, and as such will make a substantial contribution to the State’s economy. This priority gives emphasis to active up-skilling in the IT area, research, the fostering of biotechnology disciplines, and the celebration of achievements which are innovative, increase efficiencies or advance the uptake of communication and information. Innovations in the ICT sector have the power to transform Queensland business across all industries, enhance the productivity of Queensland companies and assist them to compete globally. 2.1 ICT Industry Development Objective 1 (3.3.1) To increase the availability of statistics and research on industry structures, directions and trends for both private sector investment decisions and public policy purposes. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 1. The Communication and Information DIIESRQ DIIE - Good communication channels maintained between CIAB and the Ongoing Advisory Board (CIAB) continues to CIAB Government. CIAB regularly consulted on all phases of the development and represent industry views on industry DSD promulgation of Government ICT industry policy and strategies. Regional development issues to the Government. representative added to the Board in November 2000. 2. Work to provide information on DIIESRQ DIIE/OESR - Enhanced ICT industry survey completed by Government 100 Will provide benchmark data for guiding Government current and future trends in the industry Treasury Statistician and being prepared for publication. and industry initiatives and for performance through: ABS measurement. • re-establishing the annual IIB survey NOIE Support for new private survey of State Government Telecommunications 100 on an improved basis; expenditure and assets. • working with the Commonwealth to improve Continuing work with other jurisdictions to improve the collection of national 50 the availability and relevance of statistics on the industry. statistics on ICT supply and demand; and Agencies committing to publication of schedules for significant procurement 60 • publication of agency procurement once they have switched over to the new SPP. plans under the new State Purchasing Policy (SPP). 3. Research and monitor industry DIIESRQ DIIE - ICT Industry Policy Framework being finalised following extensive 90 developments with a view to designing DSD research on industry trends and analysis of latest surveys. appropriate policy responses. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 4. Develop Information Economy DIIESRQ DIIE - Analysis of national Readiness Index and global models. Further 50 Readiness Index to measure and monitor DSD research on a suitable Index for the State. the progress of Queensland in the information age. 5. Encourage feedback on emerging DIIESRQ DIIE - Circulation of Government policy proposals and reports of progress on Ongoing issues by industry associations. initiatives to regular meetings between Government and the ICT Forum (representatives from the ICT industry associations). Position paper from AIIA considered in formulation of ICT industry strategy. 6. Liaise with Commonwealth DIIESRQ DIIE – Representation on national Online Council and taking a leading role in Ongoing Government in the development of development of national ICT industry policy. national policy and legislative frameworks for strategic ICT industry DNRM - Represents Queensland on ANZLIC and the Spatial Information Ongoing development. Council for the formulation of policy and industry development initiatives for the development of the spatial information industry. Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 38 Section 3 ICT Industry Development 39 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 2.2 ICT Industry Development Objective 2 (3.3.2) To promote ongoing R&D and innovation in the ICT industries in Queensland. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 1. Support the CRC Facilitation and DSD DIIE/DSD Collaborative Industry Ventures - Ongoing 2nd round opened 1/8/2001 and closed 31/10/2001. Collaboration Innovation Ventures DIIESRQ • Promotion and advertisement of round 2; and Successful applicants to be processed by the end of the Programs to boost funding to ventures DPI • Finalisation of contractual documentation including a milestone schedule. calendar year. crucial to the development of Queensland Health industry. 2. Assist with technology diffusion services. DIIESRQ DIIE/DSD (IIB) 1. Smart State Technologies Ongoing In the process of being reviewed. DSD Connect Businesses with R&D organization; 2. Technology Diffusion Strategy Ongoing Action plan and report due for release in 1st quarter Action Plan to be developed outlining initiatives to be promoted by the of 2002. strategy. 3. Australian Technology Showcase Ongoing Focusing presently on increasing ATS membership. Continued promotion of Innovative Technologies through a minimum of four member networking events and 75 members on board during 2002. 4. Queensland Manufacturing Institute Ongoing Revised schedules provide some additional funding Promotion of the Government’s technology diffusion strategy for which is to be approved by October 2001. manufacturing companies through QMI. DIIE (IIB) - The IIB hosts briefings for Distributed Information Systems Ongoing Technology (DISTC). 3. Implement the i.lab technology DIIESRQ DIIE/DSD - Incubator at Toowong (i.lab) opened in September 2000 to provide Ongoing Several companies close to graduation from the incubator. (IIB) shared accommodation and facilities to tenant companies as well as assistance incubator. DSD and mentoring in securing growth capital and marketing and in handling legal issues. Fifteen companies were tenants in mid-2001. DIIE (IIB) -Provides business advisory and information research services to Ongoing incubate technology companies and clients of the i.lab. 4. Develop and implement a strategy for DSD DIIE/DSD - Promote the attraction of business to the State’s research parks to Ongoing Brisbane Technology Park (BTP) net website developed technology research parks and precincts. achieve accelerated development of Queensland’s technology and research and a number of new occupants on the BTP. parks. 5. Assist Queensland ICT firms to access DSD DSD - contact with ICT firms through several programs, particularly CASE and Ongoing available support for R&D and innovation DIIESRQ Qe.Net (details 3.3.11 Action 1) has assisted local firms to become more aware initiatives. (IIB) of government support programs. DIIE (IIB) - assists Queensland ICT businesses to access Queensland and Ongoing Commonwealth assistance programs including R&D Start, R&D Tax Concessions and R&D Graduate. 6. Foster dialogue between industry and DIIESRQ Informal dialogue via seminars and workshops. Consideration being given to Not advanced research institutions. (IIB) need for formalised contact. 2.3 ICT Industry Development Objective 3 (3.3.3) To promote ICT industry development in the information age through the provision of business information and advisory services. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 1. Develop a communication and DIIESRQ DIIE (IIB) - The IIB website has been identified to be the entry point for an ICT Initial Project being redeveloped to include provision of IIB information portal for Queensland ICT (IIB) industry portal to support and promote the industry and position Queensland planning advisory services online to regions. industries to provide improved access to CIAB as a leader in the ICT sector globally. stage a range of government programs and ICT DSD industry products and services. 2. Continue the IIB’s work in providing DIIESRQ DIIE (IIB) - In the past 12 months the IIB has provided approximately 800 Ongoing business advisory and information (IIB) pieces of free research to Queensland companies. The IIB Business Advisory services to the Queensland ICT industry team had approximately 3600 interactions with companies and approximately in line with the objectives of this 80 workshops and seminars were provided to the industry. strategy. 3. Produce a comprehensive catalogue of DIIESRQ DIIE/DSD - Development of a CD which holds the Goods and Services Guide – Not advanced Have agreed to fund 50% of the development of the Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 Queensland ICT goods and services and (IIB) being held until industry database is further populated. CD which incorporates the guide. make it available online. DIIE (IIB) - The Queensland ICT Products and Services Guide was launched by 100 The Guide is an on-line database that lists the Minister Lucas on 30 August 2001. capabilities, products and services of almost 800 Queensland ICT companies. The Guide can be accessed at www.iib.qld.gov.au/guide/ 4. Facilitate growth and development of DIIESRQ DIIE (IIB) - In the current financial year, the IIB has visited Cairns (2), Ongoing Budget includes salary and project funding. ICT industry by providing improved (IIB) Townsville (2), Mackay (1), Rockhampton (3), Maryborough and Hervey Bay (3), access to, and delivery of, IIB core and Sunshine Coast (4). Visits have provided business advisory services Electronic service delivery provides support to regional products and services in regional areas. including: assisting with export potential; business planning for growth; areas. Newsletters reach IT businesses to support the marketing and commercialisation advice; advice on intellectual property; location visits by staff and maintain connection and industry development consultations; research and information services. communication. The IIB has developed a plan to profile the strengths of regional ICT industries in order to develop effective policies and programs around industry strengths in regional areas. 5. Support Queensland’s ICT SMEs by DIIESRQ DIIE (IIB) - Has assisted Queensland ICT SMEs to form partnerships with Ongoing providing business matching (IIB) multinationals through the PfD program and other arrangements. Relationships opportunities with multinational between over 200 SMEs and Ericsson, Panasonic, EDS, Mincom, Nortel companies through the Commonwealth’s Networks, Sun Microsystems, Boeing and other multinationals have been Partnership for Development programs. facilitated through seminars, meetings and business matching processes. 7. Assist ICT industry to leverage DIIESRQ DIIE (IIB) - Provides advice and regular briefings to ICT companies and Ongoing A number of companies assisted by the IIB have Government industry development (IIB) industry groups in relation to Government industry development programs. received State and Commonwealth Government Grants programs. DSD as a result of this assistance. 8. Provide Queensland ICT companies DIIESRQ DIIE (IIB) - In the past 12 months has provided information for approximately Ongoing with relevant market research and (IIB) 800 enquiries for research from Queensland companies. information services. 40 Section 3 ICT Industry Development 41 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 2.3 ICT Industry Development Objective 3 (3.3.3) Continued To promote ICT industry development in the information age through the provision of business information and advisory services. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 9. Keep stakeholders informed about DIIESRQ DIIE (IIB) - Produces fortnightly electronic newsletters and weekly alerts to Ongoing industry events, opportunities, news and (IIB) keep stakeholders informed. trends, and relevant reports. 10. Maintain open dialogue with industry DIIESRQ DNRM - The Queensland Spatial Information Infrastructure Council and its Ongoing associations on issues important for the committees include membership from the spatial information private sector development of the ICT industry in represented by Spatial Queensland to develop policy to improve access and use Queensland. of spatial information and industry development. DIIE (IIB) - Regularly provides updates to the various industry associations in Ongoing relation to industry development programs and activities. - Hosts and sponsors various industry association activities each year as well as promoting industry association activities through the IIB newsletter and alert and website. - Ensures industry input into many of the policy decisions of the Queensland Government, eg. SME Taskforce on Government Procurement. 2.4 ICT Industry Development Objective 4 (3.3.4) To promote outward-orientation and export-led growth of the ICT industries in Queensland. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 1. Implement 2000-1 Budget initiative for DIIESRQ DIIE (IIB) - 38 companies have received funding from the IIB to attend 100 the IIB to help promote exports by small (IIB) international trade shows. These activities have resulted in $391,000 in direct to medium ICT enterprises through sales and are expected to result in a further $169 million in sales over the next assisting participation in trade shows and three years with projections of an additional 361 jobs over that period. related activities. 2. Develop Regional International Trade DIIESRQ/DSD DIIE/DSD - The Queensland Government Trade Strategy (Export Solutions) for Ongoing Action Plans, incorporating ICT industry the next five years has been developed. Particular focus by DIIESRQ on ICT issues where relevant. industry exports and the enabler role that ICT plays in respect to exports in other industry sectors. Establishment of a Business Development Manager in London to focus on identifying and developing export opportunities for Queensland ICT businesses in UK/Europe. Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 3. Review existing DSD export strategy DSD DSD - Export Work Plan for the period June 2001 to December 2002 has been Ongoing with a view to further improving DIIESRQ developed and is being implemented (in conjunction with IIB). effectiveness. (IIB) 4. Continue to support strategies which DSD A range of international market reports is being developed by the Queensland 10 identify export market opportunities for DIIESRQ Trade and Industry Offices and Trade Division staff for dissemination the ICT sector as a whole. (IIB) to industry. IIB - Preparing exporting guides to international markets including Singapore, USA and UK/Europe. E-newsletter launched which complements the IIB newsletter. Regular emails Ongoing sent to clients about international trade matters. 42 Section 3 ICT Industry Development 43 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 2.5 ICT Industry Development Objective 5 (3.3.5) To take maximum advantage of intellectual property arrangements to promote ICT industry development in the information age. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 1. Respect intellectual property rights DIIESRQ Information Standard 25: Management of Intellectual Property currently in 85 - 100 and laws. All agencies revision. All agencies adhering to legislative requirements of appropriate Commonwealth Copyright legislation. Agency internal policies on intellectual property being redeveloped by: QAO, DNRM, DH, QH, DCS. EQ - Strategic Management Policy for Intellectual Property. 15 DET/DIR - The implementation of Online Copyright Management System for 90 Queensland is participating in a national project to vocational education sector is scheduled for late October 2001. manage its intellectual property through an online copyright management system. 2. Government information to be DIIESRQ Information Standard 33: Information Access and Pricing completed 100 Ongoing provided to the Queensland public, and promulgated. including Queensland firms, for no more than the cost of provision. 3. Review policies and procedures to DIIESRQ Draft discussion paper/policy statement has been released to all agencies. 75 enhance the commercialisation of Government intellectual property. 2.6 ICT Industry Development Objective 6 (3.3.6) To help ICT firms access the capital they need for both business generation and expansion. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 1. Support investor readiness programs DIIESRQ Venture Capital (VC) Unit jointly marketed with IIB investment readiness 52 Workshops will continue until June 2002 and thereafter. for ICT firms through the IIB. (IIB)/DSD workshops at IIB in 2000/2001. Five hundred and forty-three companies, from all industries, attended 30 workshops in Queensland. Continuing in 2001/2002. VC Unit works closely with IIB officers jointly advising ICT start-ups on capital raising. DIIE (IIB) - Has assisted Queensland ICT companies raise in excess of 100 A new program is being implemented during the $20 million worth of investment capital for business growth since the IIB’s 2001/2002 financial year. inception. - Conducts the Funding ICT Growth Program. - Acts as State representative for the Commonwealth Governments Partnership Venture capital programs undertaken in the past 12 for Development program. months are expected to realise an increase of at least - Sponsored a number of investor readiness matching organisations including 271 jobs for the industry and an increase in export First Tuesday and the first Brisbane-based event of the Founder Forum. revenues of $61.6 million over the next three years. Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 - Held three seminars on investment capital last year. - Facilitated in excess of twenty meetings between local entrepreneurs and venture capitalists during the year. 2. Implement the i.lab incubator, an DSD/DIIESRQ Founders Forum Gold Coast investor group sponsored by VC Unit - 32 100 Program now self-funding. Innovation Start-Up Scheme, Investment (IIB) companies presented at 8 showcase events, 13 companies gained $6.2M since Regular Brisbane Founders Forum proposed. Venture Capital Program and other February 2000 (report available). venture capital support programs to help innovative firms, which are Enterpriseangels investor groups established and sponsored in Cairns, 84 Program will continue after sponsorship finalised June generating intellectual property, to access Townsville, Mackay, Wide Bay, Brisbane, Toowoomba. Twenty-five companies 2002, on a self-funded basis. needed finance. have presented at seven Showcase events resulting in four companies receiving $200,000 in seed funding plus several other business networking outcomes, with more investment deals in the pipeline. AVCAL 2000 – VC Unit sponsored event – 10 start-ups presented to 350 100 Premier opened, record attendance, ten Queensland investors (Nov 2000 Hyatt Coolum) – one ICT company gained $250,000 companies presented, $3.25M invested in two seed funding. Queensland companies. AVCAL 2001 – VC Unit again sponsoring conference Oct 11-13, 2001 25 Registrations 83% full, limit of 450 attendees. Seven Gold Coast Sheraton Mirage. Seven expansionary Queensland companies will Queensland companies will present. present (all industries), and a Queensland ICT showcase of companies to be held 11 October 2001. 44 Section 3 ICT Industry Development 45 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 2.7 ICT Industry Development Objective 7 (3.3.7) To increase awareness in business, Government and the community of the role of ICT applications in general, and those of the Queensland ICT industries in particular, in achieving economic and social objectives in the information age. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 1. Promote uptake of leading-edge ICT DIIESRQ The E-Commerce Demonstration Grants Scheme provides $50,000 (on a dollar- Ongoing Complete June 2002. applications across Queensland public DSD for-dollar basis) to non ICT businesses to introduce innovative e-commerce and private sectors with a view to solutions. The experience of these firms will be case studied and published. increasing productivity. 2. Continue to progress electronic service All Agencies Refer Access Queensland reporting E-Government 3.2.9 Actions 2 and 4. Ongoing delivery strategies across a wide range of DH – Funded the development of an Internet/Intranet website linking crisis and Queensland Government agencies. transitional housing and related support services in a pilot to increase the capacity of service providers to access and share information. 3. Continue to support the Queensland DIIESRQ DIIESRQ is the host sponsor for the Queensland ICT Awards 2001 and was 100 Other agencies have also been involved in the Awards ICT Awards as a showcase for Queensland (IIB) recently involved in the inaugural Asia-Pacific International ICT Awards held i.e. DPW, DIIESRQ and DNRM all have category ICT industry innovation. in Malaysia. sponsorships. 2.8 ICT Industry Development Objective 8 (3.3.8) To establish a more effective Government procurement environment for ICT Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 1. Implement the new Local Industry DSD Implementation of new policy – DNRM, DH, DET, DIR, DPW, DoF, DSQ/DATSIP, Ongoing Policy and new State Purchasing Policy. DPW DPC, DCS, DES, EPA. DIIESRQ All agencies 2. Develop new ICT purchasing policies DIIESRQ DIIE - New ICT Purchasing Framework, complementing State Purchasing Policy 100 and guidelines that foster better All agencies 2000, approved and being promulgated as Information Standard 13 across procurement processes. agencies, including nominated GOCs. Updating of agency Local Purchasing Instructions in accordance with new Ongoing SPP 2000 and Information Standard 13 – JAG, DNRM, DH, DET, DIR, DoF, DPC, DSQ/DATSIP, EQ, QH, DMR, DCS, DES, DT, EPA, QAO. Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 3. Provide guidance to agencies on the DIIESRQ Best Practice guide on ICT Purchasing published in support of Information 100 application of the new State Purchasing Standard 13: IT&T Purchasing. Policy to ICT procurement. 4. Replace the current fragmented DIIESRQ A new proposal for replacement of the existing industry development 50 industry contribution requirement for (IIB) contribution scheme is in development. It is to be circulated throughout ICT purchasing with an accreditation CIAB Government for feedback before proceeding further. scheme to promote industry development All agencies while reducing the regulatory burden on ICT firms. 46 Section 3 ICT Industry Development 47 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 2.8 ICT Industry Development Objective 8 (3.3.8) Continued To establish a more effective Government procurement environment for ICT Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 5. Promote the sharing of agency DIIESRQ DIIE – Several agencies have been contacted by the GITC unit in relation to Commenced procurement expertise and contracts All agencies establishing a Queensland Government database of ICT contracts. in ICT. Agencies are sharing existing arrangements and developing new ones - 90 DIR/DET, DoF, DPC, EQ, DMR, DES. DNRM - The QSIIS Business Framework consisting of Business Principles and Licence Templates for the exchange of spatial information between agencies and organisations has been established and available on the QSIIS Information Office website. QH - Panel arrangement for telecommunications carriage services for Whole- 95 of-Government. Participation with DIIE as part of tender evaluation team to assist in establishing the panel. QPS – Investigative Management and Control System for Police providing 30 Undertaking a partnership with Victoria Police and the increased ability to solve crime and manage investigations. Ability to share tender will be released to market by 31 October 2001. information on investigations across Police jurisdictions. GITC - DIIESRQ have engaged Crown Law to redraft in plain English V2 (Qld) 50 of the GITC incorporating improvements and modifications in V4 (Cth). DIIESRQ and Crown Law propose to lobby and collaborate with other jurisdictions to introduce a version that is acceptable to all jurisdictions and will be recognised by industry. 6. In cooperation with the Commonwealth DIIESRQ GITC - DIIESRQ have engaged Crown Law to redraft in plain English V2 (Qld) 50 and other States, develop a version of the DPW of the GITC incorporating improvements and modifications in V4 (Cth). Government Information Technology DIIESRQ and Crown Law propose to lobby and collaborate with other Conditions (GITC), which is recognised jurisdictions to introduce a version that is acceptable to all jurisdictions and across all jurisdictions and by the industry. will be recognised by industry. 7. Publish information to the industry as DIIESRQ JAG - Publication of Purchasing Plans Ongoing JAG will progressively continue to publish information soon as possible on forward procurement DPW on procurement schedules, trends and market related schedules, trends and market-related All agencies information. information. DH - Forward Procurement Schedule is published on the Queensland 100 Government Marketplace. DIR - Refer to DET submission. Joint effort through shared corporate service/business development arrangements. DPW - Has published its forward procurement schedule on the Queensland 100 Government Marketplace site. DPC - Forward procurement schedule promoted on the Queensland Ongoing Government Marketplace is being updated. EQ - Developing forward procurement schedule as part of budget process. Expect schedule to be published on Queensland Purchasing website by mid October. QH - ICT Industry Forum – to inform the ICT industry of QH’s information 100 This forum is held once a year and ensures compliance technology needs and inform the sector of QH short and medium-term with QGIS 13. strategies and management plans. DET - Forward Procurement Schedule published on the Internet. 50 Significant purchases identified 8/01. 8. Work with other jurisdictions on a DIIESRQ DPW - Redevelopment of the Queensland Government Buyers Catalogue can Ongoing central supplier database so that suppliers DPW support the single supplier registry. to government need only register once. DIIE - GITC - This exercise will be undertaken in conjunction with other jurisdictions under Action 6 above. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 9. Develop training programs for DIIESRQ DPW - Has established in consultation with tertiary institutions an eight-level 100 Government Procurement Officers in ICT DPW Purchasing Certification Scheme. procurement. DIIE - need to investigate the possibility of including a module covering GITC Not advanced Module development linked to finalisation of latest in the course. version GITC; module at preliminary development phase. 10. Encourage agencies to use online DIIESRQ The new Information Standard 13 addresses this issue. 100 technologies to streamline the purchasing DPW DNRM - Corporate Services Agency about to roll out an Online Reconciliation 99 process and enhance service delivery All agencies System for Corporate Cards for DNRM use. generally. DH - Some billing now automatically uploaded into SAP. Ongoing Web billing used for some recurrent expenditure. DIR - Refer to DET submission. Joint effort through shared corporate service/business development arrangements. DPW - Process and infrastructure developed and implemented to allow major Ongoing clients to request work via electronic means. Future plans to enable this to be via a website. Currently the subject of discussion at CEO level. DPC - Various initiatives (see entries above). Ongoing EQ - No significant initiatives but use of online technologies considered as part of procurement planning process. Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 DMR - Already addressed through electronic tendering, electronic Ongoing Electronic requisitioning, authorisation and receipting requisitioning and receipting, EFT payments and ongoing development of in place for all employees. e-commerce initiatives through procurement strategy development. DET - Suppliers are encouraged to accept payment by EFT. Ongoing - Purchase Orders are sent electronically via Standards, Applications and Ongoing Procedures (SAP). - Bulk accounts are charged and paid electronically. Significant Purchase Plans Ongoing are scheduled for completion 30/06/2002. - Officers responsible for developing the Department’s significant purchase Ongoing plans under the new State Purchasing Policy to look at how to make better use of e-commerce arrangements on offer by supplier. - Electronic payment options available for clients. Ongoing Clients have a choice between b-pay, EFTPOS, EFT, NetBank and electronic credit card. The Tender Online system allows registered training organisations to submit, 60 modify or withdraw Competitive Purchasing Program and User Choice offer and proposal information electronically via the Internet. DES - Encapsulated within the e-commerce business case. Ongoing EPA - Agency Corporate Plan. EPA currently utilises several e-commerce 50 solutions (refer 3.2.8 Action.5). DT - A portfolio strategy for electronic procurement has been developed and 100 implemented. Some suppliers are now paid online and staff can order certain products electronically direct from suppliers. DNRM - Set of departmental standards released 2001 to provide guidelines on 100 all aspects of procurement, management of consultants, managing outsourcing arrangements. DPW - RFI recently issued to the market place for facility managed services 50 covering LAN and desktop environments. DPC - In keeping with best practice, DPC has vigorously pursued a strategy of Ongoing tactical outsourcing of ICT: • on-site facilities management for DPC/DSD/MOPS; • the multi-agency WAN for DPC, DSD, DTRFT, DIIESRQ (Sport); • IT Training services for DPC/DSD; • outsourcing facilities management of phones, mobiles and associated billing and processes. EPA - Has established five Standard Offer Arrangements for the delivery of IT services 75 48 to the Agency. Good progress in transition to outsourcing/partnership arrangements. Section 3 ICT Industry Development 49 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 2.9 ICT Industry Development Objective 9 (3.3.9) To prioritise ICT industry development efforts to industry segments with greatest development potential, including emerging clusters of activity. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 1. Provide firm-level assistance in line DIIESRQ DIIE (IIB) - As per 3.3.3 Action 2. with the Government strategies outlined (IIB) in the industry development framework DIIE (IIB) - Provides support and supplies information to industry associations Ongoing on a non-discriminatory basis across and the industry in general. industry segments. • Has facilitated the development of the Queensland e-security cluster. Ongoing Queensland has the largest clustering of e-security • Has supported the activities of the wireless cluster, and provided funding to companies outside of North America and has been research sector activities and to develop a strategy to foster the growth of recognised by the Commonwealth Government as Queensland’s wireless capabilities. having strength in the area of e-security research. DET - Moreton and Mt Gravatt Institutes of TAFE are providing call centre For the period 1/10/00 to 30/9/01, expenditure of training to promote the growth of such clusters. State Government funds on call centre training is estimated at $2M. In addition, a strong fee-for-service market exists. 2. Provide support in the form of market DSD DIIE (IIB) - The IIB provides support and supplies information to industry Ongoing development and infrastructure, including DIIESRQ associations and the industry in general. skills, to industry segments where (IIB) competitive strength has been revealed. DET EQ 3. Investigate opportunities for clusters DIIESRQ DIIE (IIB) - Facilitated the development of the Queensland e-security cluster. Ongoing emerging from technologies, such as (IIB) Queensland has the largest clustering of e-security companies outside of North wireless, as well as supporting activities DSD America, recognised by the Commonwealth Government as having strength in in other areas such as agriculture, DPI the area of e-security research. tourism, and Government service DPC - Has supported the activities of the wireless cluster, and provided funding to delivery. research sector activities and to develop a strategy to foster the growth of Queensland’s wireless capabilities. DET – The call centre industry is growing strongly in Queensland. Moreton and For the period 1/10/00 to 30/9/01, expenditure of State Mt Gravatt Institutes of TAFE are providing off call centre training to promote Government funds on call centre training is estimated the growth of such clusters. at $2M. A strong fee-for-service market exists. 2.10 ICT Industry Development Objective 10 (3.3.10) To promote Queensland as an excellent destination for ICT investment. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 1. Promote interstate and overseas the DSD DSD - Overseas proactive marketing campaign planned and executed for the 82.7 attractions of Queensland for ICT DIIESRQ USA. investment. (IIB) - Domestic proactive marketing campaign undertaken centring on Sydney and Melbourne. - Promotional CDs and brochures prepared. - Leadership provided in planning Government's involvement in World Congress of Information Technology. DMR - Development of the Queensland Smart State Pavilion at the 8th ITS 100 as from Funding has also been provided by other participants World Congress in Sydney provides a unique opportunity to showcase the best 6/10/2001 in Queensland. (QRail, Queensland Motorways Limited of Queensland’s private and public sector Intelligent Transportation Systems and Transcore Pty Ltd.) Technologies at a high profile international forum. DIIE (IIB) - Provides ICT market-specific information to companies interested in Ongoing locating in Queensland. The IIB and DSD work in collaboration to ensure the Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 best outcome for the State. 2. Establish regular contact between DIIESRQ Better coordination of activities providing a basis for Whole-of-Government NA Government and the CIAB to ensure that DSD approach to ICT industry development. investment attraction activities and ICT industry development policies operate in a consistent and integrated manner. 3. Provide selective assistance in targeted DSD DSD - Funding via the Queensland Investment Incentives Scheme (QIIS) has 86.5 areas to inward investment that promotes DIIESRQ been offered to companies including Adacel, Oracle and Optus. ICT industry development without (IIB) compromising the position of local firms. DIIESRQ - Has provided industry research and policy advice. 50 Section 3 ICT Industry Development 51 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 2.11 ICT Industry Development Objective 11 (3.3.11) To assist regional Queensland to participate in ICT industry development. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 1. Ensure the needs of regional DIIESRQ DNRM - Regional Liaison and Promotion Officers have been appointed in the Ongoing Queensland are fully taken into account (IIB) QSIIS Information Office to visit all Local Governments across Queensland to in the development and implementation DSD discuss involvement in spatial information activities. of ICT industry development programs. Regional Queensland is served by: • Computer Applications for Small Enterprises (CASE) involves the delivery of Ongoing e-commerce seminars, workshops, fact sheets, case studies, one-on-one assistance and clustering through specially trained staff in the State Development Centres (SDCs). • Queensland Electronic Business Network (Qe.NET) was a network of local 100 trainers in 22 communities throughout Rural and Remote Queensland, funded by the Commonwealth and administered by DSD. Qe.NET trainers delivered e-commerce awareness raising workshops to local small business people. Funding for Qe.Net ceased at end of 2000/2001 financial year. • ICT Upskilling Project which will upskill small ICT providers in rural and Ongoing regional areas of the State to help them help their SME clients better. DSD - The E-Commerce Demonstration Grants Scheme provides $50,000 (on a June 2002 dollar-for-dollar basis) to non-ICT businesses to introduce innovative e-commerce solutions. The experience of these firms will be case studied and published. DIIE (IIB) - During regional visits feedback is collected from contacts and Ongoing clients in the field. - Ensures regional representation on any taskforces or groups it is establishing eg SME Taskforce. - Regularly meets with regional universities, councils, associations and business groups in order to develop effective policies and programs in regional areas. 2. Recognise in market development DIIESRQ See Action 1 above ICT Upskilling and Qe.Net Projects. activities the greater need for increased (IIB) DIIE (IIB) - Conducted seminars to tourism operators in Cairns, Townsville, 100 uptake of ICT applications in regional DSD Mackay, Airlie Beach, Sunshine Coast, Gold Coast, Brisbane, Toowoomba, areas. Bundaberg, Gladstone and Rockhampton on the benefits of e-commerce for their industry. 3. Develop and implement a State DIIESRQ See Telecommunications Infrastructure Priority Action Area. Infrastructure Plan and State DSD telecommunications policy framework DNRM - Identification of the need for a spatial information infrastructure as Ongoing with a view to promoting improved an important element to underpin planning and management of the State’s access to telecommunications infrastructure development. infrastructure in regional Queensland. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 4. Provide information and advice to DIIESRQ DIIE (IIB) - Provides information and advice to all Queensland ICT firms Ongoing Queensland ICT firms regardless of (IIB) regardless of location. Access to all IIB services is available to regional clients. location. DSD 5. Conduct industry development DIIESRQ DIIE (IIB) - Sponsored the ITEX trade expo in Rockhampton and the ITiRA (IT Ongoing Both events developed a deeper understanding and seminars in regional areas. (IIB) in Regional Areas) conference at Central Queensland University. insight into the ICT industry approach to regional DSD - Sponsored seminars in regional areas on legal and technical issues for issues. software developers. - Initiated and sponsored a program of industry information seminars on the Gold Coast and Toowoomba. 6. Promote the emergence of regional DIIESRQ See above. Ongoing industry forums and liaison between DSD DIIE (IIB) - Is allocating increased resources in regional areas to liaise with regional representatives and industry Local Government authorities and regional State Development Centre personnel associations. to develop the local industry. - Has initiated and assisted in the organisation and delivery of significant ICT information sessions in regional areas including a program of technical and business skills seminars. (See - ICT Industry Development Objective 3). Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 7. Maintain a close working relationship DIIESRQ See Telecommunications Infrastructure Priority Action Area and ICT Skills with Commonwealth funding programs to Priority Action Area. ensure that regional Queensland receives appropriate level of support. 52 Section 4 E-Government 53 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 Appendix A3 - The E-Government Priority Action Area (3.2) Fostering e-commerce as a way of transacting business is important as e-commerce is a means by which new jobs can be created and existing jobs transformed so that they are sustainable in the Information Economy. Governments can set an example to others by becoming leading-edge technology users, thus facilitating the development and uptake of e-commerce. 3.1 E-Government Objective (3.2.1) To ensure all Queensland Government State agencies address opportunities provided by E-Government applications to better meet customer needs. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 1. Each Queensland State Government DIIESRQ DIIESRQ - Launched the Government’s E-commerce Strategy, 20 Expected completion date for Information Standard 2, agency will incorporate and publish All agencies email@example.com: working with the world in January 2001. Information Planning is March 2002 e-Government/ESD planning as part of The Strategy lists approximately 50 actions to promote the positive benefits of their normal information management e-commerce in the community, business and Government. and business planning. This planning - Developing Information Standard 2, Information Planning to provide a Ongoing Agencies are updating their Strategic Information may be incorporated in other documents framework to better support e-Government/ESD within agencies. Management and corporate documents with specific and will identify and address electronic corporate strategies, and appropriate performance options for improving services in line QAO - The Queensland Audit Office has developed an e-Government indicators, for e-Government/ ESD initiatives. with customer needs, agency charters and assessment tool and included the tool in its audit toolset used to monitor business cases. agency compliance with legislative and government policy requirements. QSA - To improve community access to its vast holdings of archival 25 A pilot imaging project plan to be developed by government information, Queensland State Archives (QSA) has begun plans to December 2001 with a pilot project commencing early pilot future service delivery options for clients. In August 2001 QSA purchased 2002. Additional funds required before service could two hybrid cameras which can simultaneously microfilm and scan archival be introduced to the public. documents. This will enable QSA to plan a pilot program whereby in the future clients may be able to request and receive certain heritage documents online. 3.2 E-Government Objective 2 (3.2.2) To monitor and support research into e-Government developments in order to develop appropriate policy responses. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 1. Develop a meaningful definition of DIIESRQ Adoption of the definition of e-Government approved by the Communication Ongoing This definition has been endorsed by Access E-Government for reporting purposes that DPC and Information Coordination Committee in early 2001 in all relevant Queensland. (Refer Appendix C.) is consistent with common usage and All agencies departmental publications, including departmental standards and policies. meets the requirements of the Queensland Cabinet has approved a definition of e-democracy to support the Government’s Ongoing Government. trials of Online Democracy, Broadcast of Parliament and Online Petitions. 2. Monitor e-Government and DIIESRQ DIIESRQ and all agencies are monitoring e-Government and Ongoing e-commerce developments in order to: All agencies e-commerce developments both nationally and internationally on an ongoing • assess their impact on Government basis. Examples of agency activity include: business; • DPW represents the Queensland Government on the Australian Procurement • assess their impact on the community, and Construction Council (APCC). At the national level, the APCC has been regions and small business; advancing various initiatives relating to e-commence in procurement. In the Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 • leverage from national and past year the APCC has released the updated "Framework for National Co- international e-Government and operation on Electronic Commerce in Government Procurement"; electronic service delivery best • DNRM has developed a number of internal information standards on practices; and electronic service delivery and presentation of publications in electronic form; • develop appropriate policy responses • Computer Applications and Small Enterprises (CASE) officers within the DSD where necessary. are undertaking research into the conditions for e-commerce uptake in small businesses; • EQ has created a new role for an internal electronic business specialist within the Department; and • International and Australian practice in e-democracy is being monitored to inform the implementation of the Online Democracy, Broadcast of Parliament and Online Petitions trials. 3. Create a repository of e-Government DIIESRQ As a starting point the Information Industries Bureau (IIB) within DIIESRQ Ongoing This list will be significantly expanded and updated on and e-commerce information. All agencies have provided a preliminary list of links on their website to national and an ongoing basis. Information of specific interest to international e-Government and e-commerce related websites. agencies will be posted on the Whole-of- Government Intranet (GovNet); Examples of specific agency activity in this area include: information of broader interest will be • DSD have created a repository of e-commerce information, including fact posted on the Internet. sheets, case studies and a diagnostic tool, on the Department's Smartsite website at http://www.sd.qld.gov.au/; • DPW have created an online Procurement Resource Centre on the Queensland Electronic Marketplace website at http://www.qgm.qld.gov.au/; and • DPC has created a substantial body of research around examples and implications of e-democracy initiatives (international, Australian and Queensland). 54 Section 4 E-Government 55 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 3.2 E-Government Objective 2 (3.2.2) Continued To monitor and support research into e-Government developments in order to develop appropriate policy responses. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 4. Support the proposed Co-operative DSD The bid to obtain Commonwealth Government funding for a Co-operative Not advanced Research Centre in e-commerce. DIIESRQ Research Centre (CRC) for e-commerce was not successful. 5. Take into account the broader social TREAS Treasury are currently developing business case guidelines for Queensland impacts of e-commerce and All Agencies Government agencies that reference social impact assessment. e-Government when considering business cases. Examples of specific agency activity include: • DNRM have developed a comprehensive business case template that takes 100 into account the broader social impacts of e-commerce and e-Government. All units within the Department use the template when developing new products and services; and • In partnership with the DET, DIR is progressing an ‘Improving Services to 90 There will be a report to the Director-General of DIR the Community Initiative’ to inform and direct developments in customer and DET by 30 October 2001. access and electronic service delivery. 3.3 E-Government Objective 3 (3.2.3) To ensure that Queenslanders have the opportunity to develop e-commerce and ICT skills which will assist them in an information-intensive society. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 1. Implement the policy framework DET Refer to detailed response provided under Section 3.1 of this Report. Ongoing announced in IT&T Skills in the EQ Smart State. DIIESRQ DSD 2. Provide E-Commerce training for small DET In January 2001 DET introduced a Diploma of E-Commerce. The diploma is to medium enterprises, including through DSD available through TAFE Institutes. Work is currently underway to enable TAFE Institutes. diploma subjects to be completed online. • The Computer Applications for Small Enterprises (CASE) initiative involves Ongoing the delivery of e-commerce seminars, workshops, fact sheets, case studies, one-on-one assistance and clustering through specially trained staff in State Development Centres throughout Queensland. • The Queensland Electronic Business Network (Qe.NET) established a network 100 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 of local trainers in 22 communities throughout rural and remote Queensland. Qe.NET trainers delivered E-Commerce awareness raising workshops to local small business people. • An IT&T Upskilling Project has commenced which will upskill small ICT Ongoing providers in rural and regional areas of the State to help them service their SME clients better. 3. Agency planning to address skill needs All agencies Agency activity in this area is ongoing. Examples of agency activity include: for staff in E-Government and electronic service delivery activities. • DNRM service delivery strategy identifies the necessity for informed 99 frontline staff in service delivery and outlines plans to address this requirement; • The Department of Health e-procurement Project plans to produce training 5–10 manuals, computer-based training, and train the trainer courses, to provide staff with appropriate technical skill training. Staff developing the e-procurement initiative have attended E-Government training run by the Australian Society of Certified Practicing Accountants, and EML for Managers workshops; • DT is actively pursuing skills needs as part of a comprehensive Capability Ongoing Plan for its Information Services Branch. Particular emphasis is being placed on skills development in middleware; and • The DES e-Services Strategy seeks to implement a Departmental portal. The implementation of this strategy has seen organisational policy and Ongoing procedures and strategies for training and development in these environments progressed. 56 Section 4 E-Government 57 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 3.4 E-Government Objective 4 (3.2.4) To provide a balanced and supportive social, legal and commercial environment that will encourage E-Government and E-Commerce uptake in the community by promoting trust and confidence. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 1. Develop and implement privacy JAG On 10 September 2001 Cabinet endorsed Information Standard 42: Information 100 principles for the Queensland public DIIESRQ Privacy and Information Standard 42A: Information Privacy for the sector. Queensland Department of Health. These standards were developed jointly by JAG and DIIESRQ. JAG as lead agency for the information privacy regime has ongoing responsibility to provide assistance to agencies in implementing the standards. 2. Adopt a Standard for privacy DIIESRQ The Information Privacy Guidelines to Information Standard 42 provide a Ongoing statements to appear on State All agencies model Privacy and Security Statement for agency use. It is mandatory that Government websites and appropriate agencies develop and place on their websites a privacy and security statement. electronic documentation available Agency implementation of this requirement is ongoing. from websites. 3. Develop a policy framework for use of DIIESRQ In November 2000 Online Council Ministers agreed that all States and Ongoing QH will use the PKI of the Health Insurance Public Key Infrastructure (PKI) within the JAG Territories would issue, where appropriate, certificates provided by Commission. Queensland Government. Commonwealth Government Gatekeeper accredited service providers. This decision will form the basis of a policy statement to be developed by DIIESRQ by June 2002. 4. Monitor developments in respect of DIIESRQ Ongoing "smart cards" and electronic cash systems to cover incoming and outgoing transactions. 5. Adopt a revised Security Standard and DIIESRQ Information Standard 18: Information Security (IS18) was reviewed and 95 other guidelines to ensure that all All agencies redeveloped in conjunction with Queensland Government agencies. IS18 transactions with and between State provides a framework to meet current and future agency security requirements, agencies occur at the highest appropriate and is prominent in the Government Information Architecture. The revision level of security. was endorsed and promulgated in October 2001. Agency review and implementation of the revised IS18 has commenced and Ongoing is ongoing. 6. Pass Electronic Transactions legislation JAG The Electronic Transactions (Queensland) Act was passed in 2001. 75 and related legislation to provide legal equivalence between electronic and non- electronic documents. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 7. Undertake consumer protection DEFT Office of Fair Trading consumer education is ongoing; for example, ongoing, Ongoing education and related activities on DSD updating of publications such as the “PSST! Post school survival tips". managing the risks of E-Commerce. DSD - Through the CASE initiative has provided continuing education seminars, and facts sheets are available online from the Department’s website at http://www.sd.qld.gov.au/ and through State Development Centres around the State. 8. Consider options in relation to TREAS TREAS - Has negotiated a merchant EFTPOS agreement with the Ongoing Banks have been reluctant to date to share any risks Government contracts for financial Commonwealth Bank for use by State agencies as appropriate. Currently involved with e-commerce, such as fraudulent services to encourage a more appropriate negotiating an Internet transaction agreement. card use. sharing of risks with financial institutions in respect of E-Commerce. 9. Assess the impact of E-Commerce on TREAS The Office of State Revenue - Has recently completed an in-depth study of the Study the State’s revenue. use of e-commerce for revenue collection. The findings of that study have been complete. incorporated into the Information & Strategic Infrastructure Plan which is Plan ongoing. currently being implemented. Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 58 Section 4 E-Government 59 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 3.5 E-Government Objective 5 (3.2.5) To increase participation in e-commerce by households and community organisations. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 1. Work with local government to DIIESRQ The Local Government Association of Queensland (LGAQ) has received a total NA Funding approved. First tranche of $150,000 due early demonstrate the positive applications of of $6.4M from the Commonwealth’s Networking the Nation program to November. E-Commerce to local service delivery. implement a range of initiatives to enhance online services and promote e-commerce to the community. This funding has been approved and will be received in the 2001/2002 reporting period. 2. Work with local governments to DIIESRQ The Local Government Association of Queensland program approved through NA promote the use of e-commerce in the Networking the Nation (above) includes funds for the development of broader community. e-commerce/transactions capabilities for local governments within the State. 3. Implement the Community Skills DIIESRQ Refer to detailed response provided under Section 3.1 of this Report. Ongoing Funding approved. First tranche of $400,000 due early Development Program (via local libraries). November. 4. Review the contracts and tendering DIIESRQ LGAQ - Has formed an e-market place called "Local Buy" to facilitate Ongoing provisions in the Local Government Act DPW electronic purchasing by local authorities. The first meeting of the board of 1993 and the Local Government Finance this initiative was held on 12 October 2001. The establishment of the "Local Standard in response to changes to the Buy" initiative is dependent on changes to the Local Government Act. State Purchasing Policy and the LGAQ is currently negotiating with the Department of Local Government and movement towards electronic purchasing. Planning to affect these changes. 5. Develop an offer to local communities DIIESRQ DIIESRQ -Commenced work with the LGAQ to roll out the services locator NA of a service locator facility for use in through all local councils. A prototype is expected to be working with LGAQ community portals. by the end of June 2002. 3.6 E-Government Objective 6 (3.2.6) Implement E-Government policies in a manner that maximises the opportunities, and addresses the risks, to regional and rural Queensland from E-Government and e-commerce. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 1. Consider and progress regional All agencies Agency activity in implementation is ongoing. Examples include: Ongoing interests in areas • DNRM - Have constituted a Service Delivery Council to oversee service such as: delivery of Departmental products and services across entire client base, • ICT skill development; including rural and regional clients. An additional three private sector • telecommunications policy; service providers have been appointed to deliver online property related • promoting E-Commerce uptake; information. • ensuring electronic delivery of • DoF, DSQ, DATSIP - Have significantly upgraded regional infrastructure to 100 Government services improves services underpin service delivery requirements. to regions; and • protecting the interests of small and • QH - Telehealth initiative has established a new project to maximise the 10 regional business in e-procurement benefits of Telehealth as a continuum of care tool which improves access to systems. health services and facilitates quality of care. The project will develop processes to provide ongoing support for Telehealth users and integrate Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 these processes into existing service delivery mechanisms. - Regional WAN upgrade – improved technical capability to support health 100 service delivery • DET - Continues to purchase and provide significant levels of ICT training Ongoing and ICT infrastructure in regional Queensland. • DTRFT – Projects to improve ESD for regional clients include phone systems 10 upgrade, website redevelopment, phone pay facilities. DSD - Measures are attached to all the e-commerce programs run by the DSD. Ongoing 2. Monitor the regional impact of DIIESRQ These measures include both outputs, such as the numbers at a seminar and E-Government and E-Commerce outcomes such as E-Commerce take-up. In 2000/2001 over 700 businesses increased their uptake of e-commerce as a result of these activities. DIIESRQ – Requested the Office of Economic and Statistical Research to 100 November 2001. include questions on computer and Internet access in the May 2001 Queensland Household Survey. DIIESRQ has analysed the patterns of Internet and computer use across all Queensland regions and a publication is being released in November. 60 Section 4 E-Government 61 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 3.7 E-Government Objective 7 (3.2.7) To encourage all firms in Queensland to consider the potential of e-commerce for them and assist small to medium enterprises to take advantage of appropriate applications. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 1. Promote E-Commerce uptake in DSD DSD has undertaken the following activities: business throughout Queensland, DIIESRQ • The Computer Applications for Small Enterprises (CASE) initiative involves Ongoing including rural and regional areas and (IIB) the delivery of E-Commerce seminars, workshops, fact sheets, case studies, through working with industry one-on-one assistance and clustering through specially trained staff in State associations. Development Centres throughout Queensland; • The Queensland Electronic Business Network (Qe.NET) established a network 100 of local trainers in 22 communities throughout rural and remote Queensland. Qe.NET trainers delivered E-Commerce awareness raising workshops to local small business people; • An IT&T Upskilling Project has commenced which will upskill small IT&T Ongoing providers in rural and regional areas of the State to help them service their SME clients better; and • The IIB working in conjunction with Tourism Queensland conducted 75 E-Commerce seminars in Cairns, Townsville, Mackay, Airlie Beach, Sunshine Coast, Gold Coast, Brisbane, Toowoomba, Bundaberg, Gladstone and Rockhampton. • In conjunction with Construction Queensland an E-Commerce seminar was 100 held in Brisbane; and • A pilot seminar was held for the road transport industry promoting 100 E-Commerce and supply chain management. 2. State Government to increasingly use DSD DSD - Undertaking an Online Skills Development Project which will place Ongoing E-Government to interact with business, All agencies business case studies, workshops, information and tools online in an with a view to both meeting agency interactive way. requirements and promoting E- Government and E-Commerce uptake in Agency activity is ongoing. Examples include: the business community. • DPW - Has implemented electronic purchase orders and quotation faxing to Ongoing suppliers. • DH - Recurring bills are being increasingly lodged with the Department Ongoing electronically and are paid electronically, e.g. telecommunications contractors and Australia Post. Online stationery ordering has also been introduced. • EQ - Developing an Online Shop - a web interfaced electronic shopping 20 service for the sale of Education Queensland Curriculum Products. The service acts as a sales/ordering interface, receipts payment and provides an electronic order to a contracted third party to fill the order and dispatch the products. Phase 1 of the project is expected to be completed by December 2001. • DT - Conducted a Registration Online pilot allowing registration renewal Ongoing payments via the Internet. It is continuing offering Direct Debit payments only. • QH – Investigating and scoping E-Health (electronic health records, discharge 5-10 summaries and dissemination of library resources); applying E-Procurement. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 3. Develop and fund a series of pilot DSD The E-Commerce Demonstration Grants Scheme through the DSD provides Complete June 2002. projects implementing electronic EPA $50,000 (on a $-for-$ basis) to non-ICT businesses to introduce innovative solutions in business. DIIESRQ e-commerce solutions. The experience of these firms will be case studied and (IIB) published. EPA - Member of the Access Queensland (AQ) pilot for electronic delivery of 20 AQ has provided an avenue for the agency to promote camping permits for use by both the private and business community. increasing use of E-Government to interact with Commercial application will apply to tour group operators. business to achieve agency and Government objectives. DIIE (IIB) - Signed Grant Agreements with: 10 • Construction Training Queensland (for the construction industry) Ongoing • Tourism Queensland (for the tourism industry); and • i.lab (for the road transport industry) to project manage three e-commerce projects piloting the use of technology to improve business processes. Case studies will then be developed to promote the applications utilised. Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 62 Section 4 E-Government 63 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 3.8 E-Government Objective 8 (3.2.8) To assist the Queensland ICT industry to contribute to the development of E-Commerce in the State. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 1. Identify E-Commerce providers as a DIIESRQ Queensland e-commerce providers are currently listed in the recently launched 100 priority for IIB development activities. (IIB) Qld ICT Products and Services Guide. 2. Showcase the capabilities of the local DIIESRQ During the current reporting period opportunities have been extended to 100 E-Commerce applications industry. (IIB) e-commerce providers to exhibit at conferences such as The Institution of Engineers Forum, The Online Remote Construction Management Seminar and the IT Strategy Course for Building and Construction. 3. Promote the uptake of E-Commerce DIIESRQ DIIE (IIB) - Regularly promotes the uptake of e-commerce within the ICT industry Ongoing within the ICT industry. (IIB) by conducting regular seminars and providing appropriate research reports. 4. Recognise and, where appropriate, take All Agencies DNR - State Purchasing Policy implemented by 1 July 2001. 100 advantage of the capabilities of the local Departmental purchasing standards rewritten to conform with State Purchasing 100 ICT industry in E-Commerce in line with Policy. the new State Purchasing Policy. DPW - Arrangements in place with local IT companies for provision of Ongoing E-Government services. DPC - Noted and encouraged in DPC’s local procurement instructions. DoF - To be included in IT sourcing policies. TREAS - Corporate Procurement Plan includes strategies: Ongoing • Provide opportunity for competitive local suppliers to participate in Treasury’s supply arrangements; • Increase the use of corporate card, wherever practical; and • Pay suppliers of Goods and Services by EFT instead of by cheque. DSQ/DATSIP - Implementation of ‘corporate card’ to streamline purchasing 85 Overall a cost saving is projected costs and enable its use via the Internet. QH - Discussions with local ICT industry to provide support and hardware for 5 – 10 an E-Procurement pilot. DMR - Participate in e-commerce communications through hands-on Ongoing procurement, Joint Electronic Business Initiative (JEBI), and electronic catalogues for Logistics Business to Local Government. DET - Has identified information technology as a strategic purchasing area Ongoing under the State Purchasing Policy 2000 and is developing a specific information technology purchasing policy for information technology within DET. DH – Corporate Procurement Plan includes local industry strategies; all RFIs 100 and RFOs for IT products and services published on Queensland Government Marketplace to promote local industry response. QCS - Re-development of draft procedures concerning acquisition of ICT Ongoing equipment and services. EPA - Currently working with various local ICT E-Commerce solution providers Ongoing via the Access Queensland project. In addition it has worked with CITEC utilising its CITEC CONFIRM services for delivery of search. The Agency will continue to do this as new projects arise. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 5. Use e-procurement to advance State All Agencies QAO – E-procurement is identified in QAO’s Information Management Strategic 5 Purchasing Policy objectives. DPW, Plan 2001/2-2003/4. DIIESRQ DH - E-procurement strategies have been incorporated into the Corporate Ongoing Procurement Plan. DPW - 50 DPW has prepared a business case for e-procurement. • expression of interest and resultant shortlist for providers of a Whole-of- The business case is currently being considered by a Government electronic marketplace; Steering Committee of Directors General, with a view • business case for Government electronic procurement; and to making recommendations i.e. a forward action plan. • discussion paper/proposal for establishment of a Whole-of-Government electronic marketplace and a range of supplier enablement activities. • trials of electronic tendering have been undertaken (eTender). 80 Trial successful to date for the use of eTender. eTender • developing a tool which collects data regarding purchases to enable better 10 is used for selecting tenderers for construction procurement planning. projects. • the Queensland Government Buyers Catalogue will support regional sourcing. Ongoing DPC - Actively using Whole-of-Government e-infrastructure to interact with business, where appropriate. DoF - Implementation of ‘corporate card’ to streamline purchasing costs and 85 Overall a cost saving is projected. enable its use via the Internet. Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 DTRFT – use e-procurement to purchase stationery; increased use of purchasing cards subject to Treasury and State Purchasing requirements. TREAS - Increase the use of corporate card, where ever practical. Ongoing Pay suppliers of Goods and Services by EFT instead of by cheque. QH - Procurement Reform Strategy includes the implementation and extension Ongoing of the State Purchasing Policy to e-procurement operations. DET - is actively seeking, considering and promoting e-commerce options Significant Purchase Plans scheduled for completion when preparing significant purchase plans under the new State Purchasing by 30/06/2002. Policy. - All significant tenders will be advertised on the Queensland Government 100 Forward Procurement Schedule to be placed on the marketplace web site. Internet by 31/10/01. QCS - Streamlining of purchasing / delivery via the Internet using vendor 100 e-Government site. EPA - The Agency currently utilises a number of e-commerce solutions, e.g. Ongoing Corporate Express for office supplies, EFT payments to vendors and CITEC CONFIRM system for search fees. DT - E-procurement processes have been developed and implemented in Ongoing Queensland Transport. A pilot of the full e-procurement process is currently being conducted in business units. Particular emphasis has been placed on Travel and accommodation procurement. Certain arrangements are in place to allow electronic ordering direct with individual suppliers. 64 Section 4 E-Government 65 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 3.9 E-Government Objective 9 (3.2.9) To provide an IT infrastructure supporting the development of e-Government in Queensland. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 1. Provide the platforms for greater DIIESRQ The first stage of the Government Information Architecture (GIA Mk 1) was GIA Stage 1 Four Standards finalised, six under review or consistency and integration of All agencies finalised and endorsed by agencies in May 2001. 100 development. Government services through Four information standards were developed or reviewed including IS42: Government Information Architecture, Information Privacy, IS26: Internet, IS13: IT&T Purchasing and IS39: promulgation of Information Standards QLD.GOV.AU Domain Name Eligibility. and best practice guidelines. Agency work to ensure compliance with the Government Information Ongoing Architecture and the information standards is ongoing. 2. Progress Access Queensland vehicle to DPC $16.6 million has been allocated for the 2001-02 financial year to Access Ongoing transform Government services to a All agencies Queensland to fund the roll-out of a range of services and the development of “consistent, integrated, anywhere, infrastructure, including the technology, Internet Gateway and Integrated anytime" basis. Contact Centre infrastructures, required to implement Whole-of-Government integrated service delivery. In the period 2001-02 the Access Queensland project team is facilitating the collaborative development of the framework and tools to support implementation of the Access Queensland generic services initiative. A number of agencies are participating in the Access Queensland Pilot Project Ongoing including DNRM, EPA and DT. 3. Strengthen requirements on agencies DIIESRQ DIIESRQ has revised and reissued Information Standard 26: Internet. Ongoing to use the Internet to provide accurate, All agencies up-to-date information in an accessible manner. 4. Provide portals for easier access to DPC Through the Access Queensland initiative the deliverable for the period was to Ongoing Government information and services. All agencies determine the design for the Queensland Government Internet Gateway (http://www.qld.gov.au ). A high level design of the purpose and function of the Internet gateway has been completed and approved by the Access Queensland Chief Executive Officer Working Party. A phased implementation to progress this design is taking place in the 2001/02 financial year. DLGP – Electronic local laws database and Internet-based search facility to 100 improve access by local governments and community to local laws (operable July 2001). QH – integrated I-Net Infrastructure – web-enabled applications and services. 5 5. Develop the Queensland Government DIIESRQ All agencies are to have a first cut sample of service descriptions available by Ongoing Service Directory (service locator). December 2001. A public release of the Government Service Directory through the Internet and call centres is planned for December 2001. 6. Participate in the national GoverNet DIIESRQ DIIE - Liaising with counterparts in other jurisdictions to maintain awareness Ongoing project to make online services easier to of relevant activities, and to promote the adoption of common standards. find across jurisdictions. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 7. All agencies use and contribute to the All Agencies JAG - Publication of Information on GovNet. Ongoing JAG recently published Crown Law information on development of the Whole-of-Government GovNet. Intranet (GovNet) where appropriate. DNRM - Has established a forum or ‘chat room' on GovNet specifically for the 100 Women's Network to facilitate professional and personal development of women in the Public Service. DH - The Department of Housing promotes and funds the appropriate use Ongoing of GovNet. DPW - Whole of Department uses GovNet and the Department of Public Ongoing Works has contributed to GovNet: for example, Queensland Building Information System. DPC - Produced the initial business case justifying the establishment of an Ongoing extranet (subsequently called GovNet). The agency continues to actively support and use the service. DoF - GovNet access has been enabled for all Departmental staff and for Ongoing Now expect to spend in excess of $80K. staff of agencies for whom Families provides services. Use and costs have increased significantly. No specific content contribution, but significant increase in departmental use, and subsequent charges/financial contribution. Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 QH - Utilises GovNet where appropriate and economically competitive with QH NA information service provider. DMR - Departmental officers use this facility and contribute financially through usage charges. DET - Currently DET/DIR has two applications deployed via GovNet which are Ongoing Apprenticeship and Traineeship Internet Registration Facility (ATIRF) and Job Evaluation Management Software (JEMS21). DIIE (GT) - GovNet now accessible by all Government agencies. 100 Phase 1 of GovNet is completed. Future enhancements to be developed on ‘as needed’ basis. Cost of access to GovNet is becoming a concern. QCS - Participating in Whole-of-Government telephone directory – automatic Ongoing processing of updates. DES - Is a key stakeholder in the Queensland Government Internet Gateway Ongoing Redevelopment Project. DES staff are participating in Whole-of-Government steering committees and technical working groups. In addition, DES has utilised the LDAP schema from GovNet to ensure greater Whole-of-Government integration. EPA - Continued support and use of services available through GovNet. Ongoing The Agency was one of the first to use GovNet - continues to be in the top five agency clients. DTRFT – used GovNet forum facility to gather input for Growing Tourism Strategy. 66 Section 4 E-Government 67 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 3.10 E-Government Objective 10 (3.2.10) To progressively increase government use of electronic procurement in dealing with suppliers. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 1. Establish and make available to DPW An expression of interest was issued by the DPW and has resulted in a shortlist Ongoing agencies a Whole-of-Government DIIESRQ for providers of a Whole-of-Government electronic marketplace. Concurrently electronic procurement system, which can DSD Queensland Purchasing has prepared a business case for electronic interface with existing financial and procurement. The business case is being considered by a Steering Committee of accounting systems. Directors-General, with a view to production of a forward action plan. 2. Ensure that all e-procurement DPW The Queensland Government Buyers Catalogue supports regional sourcing. Ongoing initiatives are sensitive to the needs of DIIESRQ small and regional businesses. DSD 3. Improve procurement reporting and DPW DPW - Developing a tool which collects data regarding purchases to enable Ongoing analysis to allow agencies to improve better procurement planning. procurement practices and support the State Purchasing Policy. 4. Implement an electronic tender box. DPW Trial successful to date for the use of eTender facility by Project Services for 80 the selection of tenderers for construction projects. 5. Announce tender results on the DPW A facility is available in the Queensland Government Marketplace Ongoing Queensland Government Marketplace (http://www.qgm.qld.gov.au) to announce tender results. Announcement of website. tenders has been based on best practice procurement process. 6. Evaluate use of Government credit TREAS TREAS - Have approved use of Government credit cards over the Internet and Ongoing cards to purchases on secure Internet sites. provided guidelines for agencies. 7. Pay suppliers by electronic means in All Agencies Most agencies are now engaged in paying suppliers electronically. The Ongoing all but exceptional circumstances. incidence is expected to increase across all Departments. 8. Review and amend financial and TREAS TREAS - Has concluded a review of the Financial Management Standard to Ongoing auditing requirements to support incorporate ICT as appropriate. Redrafting of the Standard is currently e-commerce. underway by the Office of the Parliamentary Counsel. 9. Ensure the Queensland Government TREAS TREAS - Is assisting agencies with upgrade to web-enabled version of SAP. Ongoing Financial Management System supports e-commerce applications. 10. Each agency to develop an electronic All Agencies Many departments have included e-procurement as part of their information Ongoing procurement strategy as part of its management or procurement strategies. e-Government/electronic service delivery planning. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 11. Each agency to: All Agencies QAO - Reviewing possibilities for e-procurement as part of strategy identified Ongoing • increasingly use e-procurement to meet in QAO Information Management Strategic Plan 2001/2 - 2003/4. agency requirements and promote DPC - As one of many benefits of DPC’s multi-agency Capital Roll-Over 100 The CRP won DPC’s Client Service category efficient interaction with suppliers; Program (CRP), suppliers receive two or three annual bulk orders thereby Achievement Award (2001). • ensure, where practical, that they make reducing the cost of business while obtaining significant cost reductions for effective use of the investments that the agencies by leveraging economies of scale. These procurement transactions suppliers have made in e-commerce; are conducted electronically. • identify suppliers with e-commerce - Continually monitoring transaction costs and options for cost reductions e.g. capability that can be used to support better use of corporate credit cards and reducing the number of purchase more effective procurement processes; orders. and QH - E-procurement – gain significant increases in workflow efficiencies by 5 – 10 • implement systems for accepting further automating some of the tasks associated with the day-to-day online payments. purchasing processes using the concepts of e-Procurement. DMR - Already addressed through electronic tendering, electronic requisitioning and receipting, EFT payments and ongoing development of e-Government initiatives through procurement strategy development. - Supplementary conditions tailored for each individual invitation process are utilised where applicable to heighten the e-commerce trading capabilities and Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 electronic trading options. QCS - This objective is ongoing and is being progressively met as the business need arises. DET - Suppliers encouraged to accept payment by electronic funds Ongoing transfer. - Purchase Orders are sent electronically via Standards, Applications and Ongoing Procedures (SAP). - Bulk accounts are charged and paid electronically. Ongoing Supplier billing and payment fuel, air travel and leasing handled via electronic files. Significant Purchase Plans scheduled for completion 30/06/2002. - Officers responsible for developing the Department’s significant purchase Ongoing plans under the new State Purchasing Policy to look at how to make better use of e-commerce arrangements on offer by supplier. - Electronic payment options available for clients. Ongoing Clients have a choice between b-pay, EFTPOS, EFT, NetBank and electronic credit card. DES - E-commerce Business Case has identified suppliers with high transaction Ongoing volume and low dollar value and suppliers that have the potential for interoperability and partner with these suppliers to establish electronic transactions and the capability to enter into a pilot with the Department. DT - Strategies have been developed to maximise the use of e-procurement for mutual efficiency. DT accepts electronic payment from customers. The initial pilot allowed credit and direct debit. The ongoing facility allows direct debit only. 68 Section 5 Telecommunications 69 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 Appendix A4 - The Telecommunications Infrastructure Priority Action Area (3.4) Queensland’s future prosperity depends on broad and affordable access to infrastructure, enabled by the convergence of technologies, forward-looking telecommunications policy, robust network infrastructure, sufficient bandwidth and support for targeted applications. In the Information Economy, telecommunications as an infrastructure is as critical as other infrastructures such as water, road, rail, ports and electricity, as it carries the information-based services essential for full participation. 4.1 Telecommunications Infrastructure Objective 1 (3.4.1) To improve the availability of high bandwidth communications services throughout the State. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 1. Develop a policy framework for the DIIESRQ A draft Queensland Telecommunications Strategy has been developed and is 85 Queensland Government to promote All agencies being internally reviewed by DIIESRQ. improved telecommunications services and infrastructure throughout the State. 2. Prepare a Telecommunications DSD DSD - Strategy currently being developed with external consultants. Cabinet 50 Infrastructure Strategy for Brisbane City DIIESRQ submission and public consultation to be completed in the 2nd quarter this and South East Queensland. BCC financial year (FY). Strategy finalisation and commencement of implementation expected in 3rd quarter. 3. Establish desired levels of service for DIIESRQ DIIESRQ - A Customer Access Network (CAN) Study has been completed to 100 telecommunications across Queensland All agencies Investigate practical ways to stimulate carrier competition to reduce the cost of and audit the telecommunications telecommunications services, i.e. provision of competitive “last mile" cabling to infrastructure currently in place to consumers. identify shortcomings requiring priority Treas - Established a set of policies and procedures in line with the Treasury attention. Telecommunication Strategic Plan to monitor and evaluate existing Departmental telecommunications infrastructure and identify areas of improvement. DPW - Key Performance Indicators developed for Managed Voice Services. Ongoing DIIESRQ - A Graphical Information System (GIS) of Queensland Ongoing Telecommunications Infrastructure has been established and will be distributed through the Queensland Building Information System (QBIS). EPA - A network auditing, performance monitoring and bandwidth 100 The Agency, through its service level agreements and management mechanism has been implemented for Departmental use across internal process, constantly monitors the state. telecommunication services to identify shortcomings in service provision which, in this reporting term, required an upgrade to all remote and rural areas. DPW - Established auditable DPW Security Policy with associated rule sets. Ongoing 4. Encourage the introduction of DIIESRQ DIIESRQ - The Reef Network in place, delivering high speed communications to 100 competitive telecommunications All agencies Queensland's coastal region through 1820km of underground fibre optic cable infrastructure across Queensland. along the Brisbane to Cairns rail corridor. The new high bandwidth cable has greatly increased the State's communications capacity, stimulated carrier competition and provided greater scope for the delivery of services to rural and regional communities. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 4. Encourage the introduction of DIIESRQ DIIESRQ - The Queensland Government has developed a Standard Form of 100 competitive telecommunications All agencies Agreement for licensing of State Owned Telecommunications Infrastructure infrastructure across Queensland (SOTI), including land, buildings and Rights-of-Way. (continued). EQ - Supporting the roll out of ADSL. Complete School LANS Project: December 2001 • To update the Local Area Network centre switch in Stage 1 of School LAN Project schools • Consideration be given to providing additional Local Area Network infrastructure to the approx. 465 Queensland schools with greater than 300 students. QH - Service Delivery Network - upgrade QH communications infrastructure to 40 provide improved technical capability to support delivery of health services including the capacity for external entity access. DTRFT – Uses multiple services for telecommunications support. DPC - Leveraging off DPC's experience with the Telstra multi-agency WAN. 15 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 5. Promote best use of Commonwealth DIIESRQ The State Advisory Committee continues to provide expert advice to Ongoing funds for telecommunications in Queenslanders seeking NTN funding and the Commonwealth Government on Queensland e.g. Networking the Nation. State NTN priorities. 6. Actively lobby the Commonwealth and DIIESRQ DIIESRQ - Made submissions to the Productivity Commission Inquiry into the 100 Local Government to address legislation surrounding competition in the telecommunications industry and telecommunications issues of importance the Australian Communications Authority Multibasket selection review. to Queensland e.g. the Universal Service DIIESRQ - Has made recommendations to the Telecommunications Service Ongoing Obligation. Inquiry Implementation Task Force on how Queensland's portion of the Mobile allocation should be spent. DIIESRQ - As part of an ongoing role, the Department represents Queensland Ongoing at the Online Council, the Online Council Regional Telecommunications Working Party and at the Australian Communications Authority Spectrum Harmonisation Steering Committee. DIIESRQ - Contributes to and maintains its content on the Online Council New Ongoing Connections Website. DIIESRQ - Supported the establishment of a pilot for Universal Service 100 Obligation contestability in Queensland. 70 Section 5 Telecommunications 71 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 4.2 Telecommunications Infrastructure Objective 2 (3.4.2) To maximise the value of State Government telecommunications expenditure to the people of Queensland. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 1 Consider options to improve DIIESRQ EQ - EdNet Phase 2 - Seeking a replacement for Connect-ED, by unbundling of Ongoing competition in the market for All agencies telecommunications infrastructure, obtaining managed Internet service and Government telecommunications. facilities management. RFI out to market will close in November 2001. 2 Identify options for alternative DIIESRQ DIIESRQ - A number of Queensland Government agencies have joined forces to Ongoing provision of network services for consolidate their bandwidth demand in the North Queensland region to deliver Government agencies. broadband communications to regional and remote areas. An expression of interest was released, has closed and is currently being assessed. DT - seeking offers for components of infrastructure e.g. mobiles and maintenance of wide area network. EPA - Currently investigating Satellite services for very remote locations and 20 The Agency constantly monitors industry trends for Wireless technologies to replace current wire based LAN services. alternative, cost-effective service provision. DES - Implemented Communications Strategy over last 12-18 months using Ongoing the dial connect service for approximately 600 sites. Currently reviewing usage at sites with a view to upgrading a number of sites with permanent WAN connections. DPW - Replacement of QBuild and Project Services PABX network with 100 Customnet Spectrum. 3 Consider how pilots and teaming DIIESRQ DCS - Implementation of Criminal Justice Integrated Information Strategy approaches could be used to optimise All agencies (CJIIS) – provides opportunities to focus the application of telecommunications several strategies at once. technologies across Police, Justice and Corrective Services. QPS and DES - A Joint Communications Management Committee has been The Committee is being established involving established to identify opportunities for joint communications which enhance Queensland Police Service and Emergency Services. delivery of emergency services to the community. 4 Consider opportunities for demand DIIESRQ EPA - Upgrade of Departmental telecommunication services to rural and 100 The Agency, through its service level agreements and aggregation and other options to help All agencies remote areas across the State. internal process, constantly monitors improve telecommunications telecommunication services to identify shortcomings infrastructure in regional and remote in service provision which, in this reporting term, areas. required an upgrade to all remote and rural areas. DPW - A Department-wide approach to outsourced communications infrastructure is gaining impetus. DTRFT – Shares statewide data communications infrastructure with other agencies – Telstra QGN service – improved regional access to aggregated bandwidth. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 5. Consider sharing skills for maintenance DIIESRQ DCS - Improved telecommunications infrastructure for regional Queensland and support of telecommunications in All agencies areas. Pilot network sharing arrangement with DCS and JAG networks for rural and remote areas. Court Liaison Officers. EPA - Ongoing support and provision of rural and remote area skills through The Agency has had rural and remote IT support staff IT staff across the State. for almost 10 years. Skills are shared across the State and opportunities and are made available for remote staff to work on corporate projects. TREAS - Actively seeking further opportunities to share existing telecommunications infrastructure across its regional services to improve performance and save costs in maintenance and support. DNRM - Providing computer liaison services to SunWater offices across the State. DH - Area Office locations are selected where possible to be close to other Ongoing agencies, in order to utilise Spectrum rather than stand alone PABX. Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 72 Section 5 Telecommunications 73 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 4.3 Telecommunications Infrastructure Objective 3 (3.4.3) To improve community access to and affordability of new services including the Internet and mobile telephony. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 1. At a senior level, Government take DIIESRQ DES - The DES Communication Strategy has resulted in a rollout of online dial 100 leadership in the use and application of All agencies connect access throughout the State to over 600 DES locations. telecommunications technologies to drive changes in business practices and improve communication within Government. 2. Leverage Connect-Ed and other DIIESRQ EQ - Using buying power to extend the availability of ADSL (domestic high December 400 sites by December, 2001 Government telecommunications EQ speed Internet) subject to the quality of the lines; 2001 infrastructure to extend Internet access to - Establishing wider availability of local internet access through increasing the wider community. points-of-presence (POP); - Supporting the provision of services for local communities; and - Use of services established by EdNet2 by other agencies and communities. 3. Work with Farmwide and the DIIESRQ Local Call Access to the Internet for all Australians became a reality with 100 Prior to this DIIESRQ worked closely with the NTN Commonwealth Government to provide Telstra's announcement earlier this year. funded Farmwide project to identify where local call access to the Internet for all Queenslanders did not have local call access to the Queenslanders. Internet. 4. Contribute to the improvement of the DIIESRQ DIIESRQ - researched and developed an NTN submission for the provision of Ongoing mobile telephony coverage in Mobiles in Western Queensland. Queensland, particularly Western Queensland. While this submission was unsuccessful, it provided the basis for further work with the Commonwealth Government to provide increased mobile coverage in Queensland as part of the implementation of the Telecommunications Service Inquiry. 5. Consider how communities of interest DIIESRQ DIIESRQ and DSD have developed a number of strategies to assist communities Ongoing could be established for infrastructure to improve their telecommunications infrastructure. These strategies are development. documented in the draft Queensland Telecommunications Strategy and the Brisbane and South East Queensland Telecommunications Infrastructure Strategy. 6. Research best practice and emerging DIIESRQ DIIESRQ has undertaken research and tested Voice over IP and benchmarked Ongoing technologies for their applicability ADSL services in Queensland. to Queensland. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 7. Encourage the adoption and use of DIIESRQ DET - Under the Telecommunications Training Package, a range of call centre 100 $2M of Government funds has been dedicated to call telecommunication technologies. All agencies and cabling qualifications and competencies are funded for delivery in centre training. Figures were not available on the full Queensland. These cover entry-level qualifications as well as higher level range of telecommunications training expenditure. management qualifications. EPA - The Agency is a major participant in the Access Queensland pilot with NA The Agency plans to increase service delivery via the provision of online camping permits. Internet to encourage community use of telecommunication technologies. QH - Telehealth - maximise the benefits of Telehealth as a continuum of care 10 tool which improves access to health services and facilitates quality of care. The project will develop processes to provide ongoing support for Telehealth users and integrate these processes into existing service delivery mechanisms. - Clinician Knowledge Network - online access for QH hospitals, community 80 health and public health to evidence-based medicine. DPW - QBuild currently investigating the use of technology to replace current work order dispatch with workflow management system. Project Services is providing web images of project sites for greater management control. DNRM - Telecommunications services provided to virtually all Departmental Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 business areas. Policy framework established to guide use of Departmental telecommunications facilities, including recently revised standards IM.4.001 Electronic Mail and IM.4.002 Internet Use. DES - Has upgraded its WAN infrastructure and implemented a contract with 100 Telstra for the management of the DES wide area network. 8. Educate the community in the DIIESRQ DSD - Computer Applications for Small Enterprises (CASE) - The delivery of Ongoing potential benefits of emerging DSD e-commerce seminars, workshops, fact sheets, case studies, one-on-one telecommunications services products and assistance and clustering through specially trained staff in the State technologies. Development Centres. DSD - IT&T Upskilling Project which will upskill small IT&T providers in rural Ongoing and regional areas of the State to help them help their SME clients better. DSD - NTN funded Queensland Electronic Business Network (Qe.NET), a 100 network of local trainers in 22 communities throughout rural and remote Queensland, delivered e-commerce awareness raising workshops to local small business people. 74 Section 5 Telecommunications 75 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 4.4 Telecommunications Infrastructure Objective 4 (3.4.4) To address environmental and communications concerns. Implementation Actions (2001-2002) Agencies Deliverables % Complete Comments 1. Establish a Telecommunications DIIESRQ DIIESRQ - Telecommunications infrastructure and environmental issues are 5 It is proposed that a State planning policy be Infrastructure and Environmental addressed on a day-to-day basis by the Department. developed for telecommunications as part of the Reference Group to address implementation of the South East Queensland environmental issues associated with the Telecommunications Infrastructure Strategy. Core to establishment of telecommunications this process will be wide consultation, during which infrastructure. major environmental issues will be taken into account. 2. Simplify the Government approval DIIESRQ Local Government planning and approval processes have been investigated as 100 processes needed to establish new Local part of the South East Queensland Telecommunications Infrastructure Strategy. telecommunications investments e.g. the Governments Integrated Planning Act 1997. APPENDIX B – ACRONYMS ABS Australian Bureau of Statistics ACS Australia Computer Society ADSL Asymmetric Digital Subscriber Line AIIA Australian Information Industries Association APCC Australian Procurement and Construction Council AQ Access Queensland BCC Brisbane City Council BSSSS Board of Senior Secondary Schools Studies BTP Brisbane Technology Park C&I Communication and Information CASE Computer Applications for Small Enterprises CBT Computer Based Training CD-ROM Compact Disk – Read Only Memory CIAB Communication and Information Advisory Board CIID Communication and Information Infrastructure Division CJIIS Criminal Justice Integrated Information Strategy CRC Cooperative Research Centre DATSIP Department of Aboriginal and Torres Strait Islander Policy DCITA Department of Communications, Information Technology and the Arts (Commonwealth) DES Department of Emergency Services DET Department of Employment and Training DETYA Department of Education, Training and Youth Affairs (Commonwealth) DEWRSB Department of Employment, Workplace Relations and Small Business (Commonwealth) DH Department of Housing DIIESRQ Department of Innovation and Information Economy, Sport and Recreation Queensland DIMA Department of Immigration and Multicultural Affairs (Commonwealth) DIR Department of Industrial Relations DISR Department of Industry, Science and Resources (Commonwealth) DISTC Distributed Information Systems Technology DLGP Department of Local Government and Planning DMR Department of Main Roads DNRM Department of Natural Resources and Mines DoF Department of Families DPC Department of Premier and Cabinet DPI Department of Primary Industries DPW Department of Public Works DSD Department of State Development DSTC Distributed Systems Technology Centre DT Department of Transport DTRFT Department of Tourism, Racing and Fair Trading EBA Enterprise Bargaining Agreement EFT Electronic Funds Transfer EFTPOS Electronic funds transfer at point of sale EPA Environmental Protection Agency EQ Education Queensland ESD Electronic Service Delivery FIG Funding IT&T Growth program GIA Government Information Architecture GIS Graphical Information System GITC Government Information Technology Conditions Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 76 GOC Government Owned Corporation GovNet Queensland Government Intranet ICT Information and Communication Technology IIB Information Industries Bureau (DIIESRQ) IPA Integrated Planning Act 1997 (Queensland) IPPA Institute of Public Administration of Australia IS Information Standard i-STAR IT&T Skills, Training and Role Models program ISUS Innovation Start-Up Scheme ITSAP International Tradeshow Assistance Program IT&T Information Technology and Telecommunications (see ICT) JAG (Department) of Justice and Attorney-General JEBI Joint Electronic Business Infrastructure LAN Local Area Network LGAQ Local Government Association of Queensland MADF Multimedia Applications Development Fund MPS Ministerial Program Statements NOIE National Office for the Information Economy (Commonwealth) NTN Networking the Nation program OESR Office of Economic and Statistical Research OfW Office for Women OHE Office of Higher Education OPSME Office of Public Service Merit and Equity PKI Public Key Infrastructure QANTM Queensland and Northern Territory Multimedia CMC Pty Ltd QAO Queensland Audit Office QCS Queensland Corrective Services QeNET Regional small business e-commerce training program QGAP Queensland Government Agent Program QH Queensland Health QIIS Queensland Investment Incentives Scheme QP Queensland Purchasing, Department of Public Works QPS Queensland Police Service QSA Queensland State Archives QSCC Queensland School Curriculum Council QTAC Queensland Tertiary Admissions Centre QWIPS Queensland Women in Public Service RCC Recognition of Current Competency R&D Research and Development RMF Regional Managers Forum (Queensland Government) RPL Recognition of Prior Learning SDC State Development Centres SME Small and Medium Enterprises SPP State Purchasing Policy 2000 TREAS Queensland Treasury UQ University of Queensland VCU Venture Capital Unit WIT Women in Technology 77 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 APPENDIX C – E–DEFINITIONS Extract from Discussion Paper prepared by Access Queensland CEO Working Party, 12 April 2001. E-GOVERNMENT Refers to the conduct of public sector processes, outputs and services through computer-mediated networks E-GOVERNANCE E-BUSINESS Refers to the use of computer- Refers to the use of computer-mediated networks to conduct the mediated networks to conduct normal business of government the communication processes that make government unique ELECTRONIC SERVICE ELECTRONIC Communication DELIVERY PROCUREMENT Refers to transactions (both financial and Refers to transactions non-financial) related to the role of associated with the acquisition Government in public administration of goods and services and providing services to the community Electoral Policies/Standards State Information Services E-tendering Advisory E-contracting Interactive Services E-trading E-payment E-payment GOVERNMENT INFORMATION ARCHITECTURE These definitions apply to the business level. The Government Information Architecture (GIA) and the technical and infrastructure levels it incorporates, underpins all these aspects of e-Government including internal processes. Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 78 APPENDIX D – GOALS OF C&I STRATEGIC PLAN Goal 1: A shared commitment to an information-driven future • Optimise the community benefits of C&I technology • Promote C&I technology as a tool for economic and social development • Work with local government as a key change agent and encourage State Government agency collaboration with communities Goal 2: A strong, vibrant communication and information industry • Expand the domestic market for C&I technologies • Encourage Queensland companies to innovate and expand into new areas • Attract regional and international C&I companies and investors to Queensland • Encourage Queensland companies to expand in existing export markets and to develop new export markets • Enhance research and development (R&D) activities in Queensland • Provide specific programs for industry segments essential for the creation of a mature broad-based C&I industry in Queensland • Maintain effective Commonwealth-State relations for C&I industry development Goal 3: World-class communication and information infrastructure • Improve community access to the Internet • Improve the availability of digital communications services throughout the State • Encourage the rapid take-up of electronic commerce both nationally and throughout the State by creating a supportive legal and administrative framework • Encourage Queensland businesses, consumers and the Government to lead the nation in the use and growth of electronic commerce and the delivery of services • Encourage students to take up ICT careers while encouraging the sector to attract and keep skills within the industry • Encourage C&I education and training in other industries and the public sector to allow businesses to compete more effectively and to enable the more effective delivery of services to the public Goal 4: Better Government service through electronic delivery • Foster the electronic delivery of Government services • Establish infrastructure and management protocols for electronic service delivery • Improve procurement policy and practices to make it easier for the C&I industry to do business with Government • Adopt information standards to assist Government administration 79 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 APPENDIX E – PRIORITY ACTION AREAS Extracts from Two Year Action Plan 2001-2002 ICT Skills A shortage of ICT skills is hampering the development of the information society globally, nationally and in Queensland. All major industrialised nations are attempting to resolve this shortage of ICT skills. At the Commonwealth level the National Office for the Information Economy (NOIE) is working cooperatively with all States and Territories on issues such as raising awareness of careers in ICT and amending immigration rules for prospective ICT employees from overseas. The ICT industry has established an IT&T Skills Industry Taskforce, which is implementing a Skills Exchange to improve data collection and to better match the supply of and demand for ICT skills. Addressing this issue is a high priority for the Queensland Government. The development of ICT skills in Queensland concerns the broad question of whether all people will be adequately skilled to enable their effective participation in the information age. This includes: participation by the community through increasing familiarity with technology; issues affecting highly skilled information technology professionals; and the ramifications for all industries which are increasingly dependent on ICT skills. IT&T Skills in the Smart State is the Queensland Government’s policy framework for addressing this shortage. This framework seeks to cover all relevant issues to do with labour supply, the extent to which the nature of industry demand contributes to the problem, labour market adjustment processes and the capacity of the community to participate in the information age. The framework presents the issues and the actions to address these issues according to a life cycle concept. It begins with school education and moves to careers awareness particularly among women. It explores issues regarding higher and vocational education and skills development in both the workplace and in the community. It also examines human resource management issues, and immigration/emigration issues. Finally, it addresses wage and salary responses in ICT labour markets and the regional dimension of ICT skills development in Queensland. For the Queensland Government, these issues are addressed in the context of the commitments contained in the Queensland Communication and Information Strategic Plan and in the Smart State strategy announced with the 1999- 2000 Budget. These issues are also addressed in individual agency strategies, such as the Education 2010 strategy (Education Queensland), the IT&T Training for the Smart State strategy (Department of Employment, Training and Industrial Relations) and Innovation – Queensland’s Future (Department of State Development). E-Government Fostering e-commerce as a way of transacting business is important as e-commerce is a means by which new jobs can be created and existing jobs transformed so that they are sustainable in a global economy. From a Government perspective, delivering services through the improved use of technology enables agencies to provide better client service. This is not just about automating existing processes – it is about transforming processes with a view to achieving the goal of integrated, consistent service delivery, anywhere anytime. Customer need is the paramount consideration. Advancing a strategy to promote growth in the use of e-business in Government and throughout the State is a key element of the C&I Strategic Plan. The Government’s e-commerce strategy document, entitled firstname.lastname@example.org: working with the world derives from the C&I Strategic Plan and sets out in detail the Queensland Government’s commitment to providing the necessary leadership, support and actions to ensure the State takes full advantage of the opportunities provided by e-commerce to improve the economic and social circumstances of Queenslanders. ICT Industry Development The ICT industries are integrally linked to the emergence of the “information society” and the Queensland Government sees their development as vital to the future economic growth of the State. These industries are the vehicles for the diffusion of information and ideas and related business practices. They will make a substantial contribution to the State’s economy, have the power to transform Queensland business across all industries, enhance the productivity of Queensland companies, and assist them to compete globally. The Queensland Government, therefore, recognises the ICT industry as one of the major industries in the State and one which has a high potential to contribute to the future economic and regional development of the State. To ensure that development opportunities can be realised, an integrated government/industry approach is essential. Government is working with peak industry bodies and academic institutions to develop a shared understanding and a commitment to furthering the growth of the industry in Queensland. Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 80 An IT&T Industry Development Strategy is being finalised to identify the strategies and initiatives required to stimulate and support the long-term growth of the Queensland IT&T industry. This Strategy of course must be flexible and able to adjust readily to stakeholders’ views and changing circumstances. The Strategy should be seen within the context of other Government initiatives in this area such as the IT&T Skills in the Smart State and Innovation – Queensland’s Future strategies. Telecommunications Infrastructure Affordable and reliable telecommunications are needed to accelerate Queensland’s move into the information age. In the future, bandwidth provision will need to be flexible, scalable and capable of meeting emerging needs. Mobile telephony is now accepted as a standard business tool for anywhere, anytime communication in more populated centres. This functionality is becoming increasingly important to the economic and social survival of smaller towns. In a Government context, telecommunications will become a foundation for over-the-counter electronic services as well as the provision of integrated services to Queenslanders at home or in the office. The Queensland Government is developing a Queensland Telecommunications Strategy to focus efforts and more rapidly move the State into the information age. Specifically, the Strategy will: • further refine, direct and implement the actions contained in the C&I Strategic Plan; • develop approaches for the State Government to apply to facilitate the improvement of telecommunications services in Queensland; • address the opportunities and challenges facing the Government with respect to meeting its own telecommunications needs; • position Queensland to proactively take advantage of the many changes in the telecommunications industry; and • outline the services needed by Government and the community in the information age. 81 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 APPENDIX F – CONTRIBUTING AGENCIES Arts Queensland Department of Aboriginal and Torres Strait Islander Policy Department of Corrective Services Department of Education Department of Emergency Services Department of Employment and Training Department of Families Department of Housing Department of Industrial Relations Department of Innovation and Information Economy, Sport and Recreation Queensland Department of Justice and Attorney-General Department of Local Government and Planning Department of Main Roads Department of Natural Resources and Mines Department of Premier and Cabinet Department of Primary Industries Department of Public Works Department of State Development Department of Tourism, Racing and Fair Trading Department of Transport Disability Services Queensland Environmental Protection Agency Queensland Audit Office Queensland Health Queensland Police Service Queensland State Archives Queensland Treasury Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 82 NOTES 83 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 NOTES Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001 84
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