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9082 1st Section Final

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									Progress Report 2001
 on the Queensland Government's
 Implementation of the Queensland
 Communication & Information
 Strategic Plan 1999 - 2004
           FOREWARD
           Computers, the Internet, television, telephony, electronic commerce and so many other electronic elements
           of information and communication technology (ICT) increasingly underpin the way we live – our
           business, our work, our learning, our communications and our entertainment.
           The Queensland Government has actively seized the challenge of this new age of ICT. The Government’s
           priorities, policies and programs reflect this commitment and its drive to achieve the Smart State.
           The Queensland Communication and Information Strategic Plan 1999-2004 (C&I Strategic Plan) is the
           blueprint for Government activity in ICT. Since its release in September 1999, its goals have been
           realigned in the Government Two-Year Action Plan 2001-2002 (the Action Plan) which was released in
           December 2000. The Action Plan is a focussed two-year forward plan for Government agencies as well as
           a valuable reporting framework.
           Progress Report 2001, the Government’s second annual reporting against our ICT vision, details the
           achievements of all Queensland Government agencies. These achievements have been of benefit to all
           Queenslanders and have covered a wide variety of activity including industry development, education and
           training, transport, science and the delivery of family, health and emergency services. We have
           confronted difficult issues such as ethical and regulatory demands, security and privacy concerns, ICT
           skills shortages, nurturing fledgling ICT businesses, and leveraging the provision of equitable
           telecommunications access.
           I congratulate agency staff for their significant efforts and thank them for their commitment to the
           achievement of the goals of the C&I Strategic Plan through continuing purposeful and coordinated activity.
           I commend this report to you.




           PAUL LUCAS MP
           Minister for Innovation
           and Information Economy




Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001
CONTENTS
      EXECUTIVE SUMMARY                                                                                       1

1.0   INTRODUCTION                                                                                            5
      1.1   Strategic Planning and the Information Economy                                                    5

2.0   ABOUT THIS REPORT                                                                                       6
      2.1   The Government Two-Year Action Plan and its Priority Action Areas                                 6
      2.2   Why report?                                                                                       6

3.0   METHODOLOGY                                                                                             7
      3.1   Data collection                                                                                   7
      3.2   Data analysis/interpretation                                                                      7

4.0   ACHIEVEMENTS                                                                                            8
      4.1   Past achievements                                                                                 8
      4.2   Contributions towards Government Priorities (2000-2001)                                           8
      4.3   Major Action Plan Achievements (2000-2001)                                                      10
            4.3.1     ICT Skills                                                                            10
            4.3.2     ICT Industry Development                                                              10
            4.3.3     E-Government (E-business/ Electronic Service Delivery and E-commerce)                  11
            4.3.4     Telecommunications Infrastructure                                                     12

5.0   ANALYSIS                                                                                              13
      5.1   General                                                                                         13
      5.2   ICT Skills                                                                                      13
      5.3   ICT Industry Development                                                                        14
      5.4   E-Government (E-business/ Electronic Service Delivery and E-commerce)                           14
      5.5   Telecommunications Infrastructure                                                               15

6.0   CONCLUSION                                                                                            16

      APPENDICES                                                                                            18




                                    Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001
                                   EXECUTIVE SUMMARY
                                   This is the second annual report of Queensland Government agency progress towards the achievement of the goals of
                                   the Queensland Communication and Information Strategic Plan 1999-2004 (C&I Strategic Plan) and the actions
                                   detailed in the subsequent Two-Year Action Plan 2001-2002 (Action Plan). The Action Plan highlighted the four
                                   Priority Action Areas of ICT Skills, ICT Industry Development, E-Government and Telecommunications Infrastructure
                                   for targeted agency activity.
                                   The first progress report demonstrated that the collective effort of all Government agencies has resulted in the
                                   achievement of significant progress towards the implementation of the C&I Strategic Plan. This progress report
                                   confirms that the last twelve months have seen even greater levels of agency activity – building on the substantial
                                   foundation that was established in the previous year.
                                   The detail of this report indicates that the C&I Strategic Plan is a powerful driver for focussed, Whole-of-Government
                                   activity in the information and communication technology (ICT) arena. The C&I Strategic Plan contained 115 actions
                                   from which 182 Implementation Actions were identified in the Action Plan. Agencies have identified 363
                                   “deliverables”, i.e. activities to be undertaken in order to advance these Implementation Actions.
                                   Table 1: Implementation Actions and Deliverables, below, indicates the number of Implementation Actions, including
                                   those at Whole-of-Government level, relating to each Priority Action Area. Significantly, over 20 per cent of Actions
                                   require input or activity from all agencies.


                                                                                                   Table 1 – Implementation Actions and Deliverables

                                                                                                                         Total                  Whole-of-Government
                                                                                                                         Implementation         Implementation                  Total
                                                         Priority Action Area                                            Actions                Actions                         Deliverables
Section 1 Overview




                                                         ICT Skills                                                      54                     8                               98
                                                         ICT Industry Development                                        56                     5                               101
                                                         E-Government                                                    51                     20                              123
                                                         Telecommunications Infrastructure                               21                     9                               41
                                                         Total                                                           182                    42                              363

                                   Chart 1: Agency Activity – Deliverables below shows the level of progress in the year to September 2001 against the
                                   deliverables. It is a tribute to the hard work of agencies that virtually all (99 per cent) of the 363 deliverables were
                                   advanced. Sections 4.3.2 and 4.3.3 provide explanations as to why three deliverables were not advanced.


                                                                         0              2                    1                      0
                                                         100


                                                          80
                                Deliverables (% Total)




                                                                       66                                                                            Deliverable Not Advanced
                                                          60                           83                103                      28
                                                                                                                                                     Deliverable Ongoing
                                                          40
                                                                                                                                                     Deliverable Complete
                                                          20           32
                                                                                       16                 19
                                                                                                                                  13
                                                           0
                                                                       ICT Skills



                                                                                    Development
                                                                                    ICT Industry



                                                                                                          E-Government



                                                                                                                               Infrastructure
                                                                                                                               Telecoms




                                                                                    Priority Action Area

                                                                      Chart 1 – Agency Activity – Deliverables
                                   Chart 1 shows that, while a significant number (80 which represents 22 per cent) of the deliverables have already
                                   been completed, many of the deliverables because of their nature, will be completed over an extended period of time.



          1          Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001
The following examples highlight the breadth and significance of agency achievements for 2000-2001:

ICT Skills
•   Distributed IT&T Careers Stuff kit to all secondary schools and TAFE institutes in Queensland. A CD version was
    sent to all public libraries. The kit has a strong focus on promoting ICT careers to youth, with a particular focus
    on women.
•   Provided $1 million over two years to fund 80 scholarships for a one-year diploma level training program in
    multimedia and games visualisation through QANTM.
•   Provided $80,000 in funding through Enabling Queensland to market Vocational Education and Training (VET)
    qualifications in ICT to employers throughout Queensland.
•   Funded 19 projects totalling approximately $180,000 through the first round of ICT Skills Training And Role
    Models (i – STAR) Program. Over 5,000 Queenslanders have participated in over 100 events including ICT career
    information sessions, mechanisms aimed at increasing women’s participation in ICT, “Schools of Excellence” and
    ICT holiday camps.
•   Approved 24 projects with total value of around $170,000 through the first round of the Community Skills
    Development Program in ICT (CSDP). Round Two was launched in August 2001.
•   Promoted ICT careers to diverse audiences – employers, students, career advisers, parents and teachers – at
    regional forums arranged by Commerce Queensland.
•   Identified the nature and extent of Internet and computer access and usage throughout Queensland through the
    May 2001 Household Survey conducted by the Office of Economic and Statistical Research (OESR).

ICT Industry Development
•   Successful Government funding programs include:
    •   The Multimedia Applications Development Fund (MADF), which supported 23 projects with total funding of
        $442,000 and realised $2.748 million in investment;
    •   The International Tradeshow Assistance Program (ITSAP), which provided $5,000 towards the costs of
        tradeshow attendance to each of 40 Queensland ICT companies;
    •   The Funding for ICT Growth (FIG) Program, with 15 companies graduating in 2000; and
    •   The Industry Start Up Scheme (ISUS) provided $1.3 million in support to 14 recipients, including a number of
        ICT firms.
•   Providing accommodation, facilities, assistance and mentoring to 15 tenant companies, including a number of ICT
    firms, through i.lab technology incubator. In the first 12 months i.lab created more than 70 jobs, created 13
    internships, raised $4.5 million in private venture capital funding and retained companies potentially capable of
    generating $100 million in revenue.
•   Provided information and research services through the Information Industries Bureau (IIB). This included 800 free
    research requests, 3,600 interactions and 80 workshops and seminars to ICT companies.
•   A Small to Medium Enterprise (SME) Task Force, comprising representatives from small and medium ICT
    enterprises, has been established to improve the information, processes and interactions between
    agencies and industry on procurement issues;
•   Established ongoing funding for IIB to reflect the importance of ICT industries in the
    achievement of Government objectives;
•   Appointed a Business Development Manager in London to develop business opportunities
    for Queensland ICT companies; and
•   An enhanced survey of the ICT industries in Queensland was conducted
    by the OESR for the Department of Innovation and Information
    Economy in 1999-2000 to provide benchmarks for the
    measurement of growth and to identify trends in the industry.




                                                 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001   2
                                E-Government (E-business/ ESD/E-commerce)1
                                •   Published ecommerce@smartstate.au: working with the world in January 2001. This strategy covers the four major
                                    issues of:
                                    •   analysis and monitoring of the ongoing development of e-commerce and its impact, particularly in rural and
                                        regional areas;
                                    •   promoting e-commerce in business and the general community;
                                    •   promoting trust and confidence in e-Government and e-commerce; and
                                    •   fostering e-business within Government: electronic service delivery and electronic procurement.
                                •   Committed to exploring and utilising the potential of Internet technologies to increase community access to
                                    decision-makers and community participation in policy debates (e-democracy).
                                •   Delivered e-commerce seminars, workshops, fact sheets, case studies and one-on-one assistance to small
                                    businesses throughout Queensland through the Computer Applications for Small Enterprises (CASE) initiative.
                                •   Established a network of local trainers in 22 communities throughout rural and remote Queensland through
                                    Queensland Electronic Business Network (Qe.NET).
                                •   Upskilling small ICT providers in rural and regional areas of the State to help them
                                    service their SME clients better through the IT&T Upskilling Project.
                                •   Maximising the benefits of Telehealth as a continuum of care tool which
                                    improves access to health services and facilitates quality of care.
                                •   Providing online access to evidence-based medicine for Queensland Health (QH)
                                    hospitals, community and public health facilities through the Clinician
                                    Knowledge Network.
Section 1 Overview




                                •   Providing $50,000 (on $-for-$ basis) to non-ICT
                                    businesses to introduce innovative e-commerce
                                    solutions through the E-commerce Demonstration
                                    Grants Scheme.
                                •   Saved Government an estimated $57 million over
                                    four years by negotiating a Whole-of-Government
                                    agreement with Microsoft to supply desktop software
                                    to agencies at a competitive rate.
                                •   Developed the governance framework which provides for standardising information across Government to
                                    facilitate consistent delivery of services through any channel.
                                •   Facilitating collaborative development of a framework and the tools to support the implementation of the Access
                                    Queensland generic services initiative. $16.6 million was allocated for 2001-2002. The Queensland Government
                                    Internet Gateway, as one of the channels required to progress integrated customer service delivery under the
                                    Access Queensland initiative, is being redeveloped to progress the integration or grouping of related services (for
                                    example, around specific events such as getting a licence, obtaining a permit, requesting a birth certificate etc).
                                    This seamless access to all relevant services relating to a specific event is an underpinning principle of integrated
                                    generic service delivery.
                                •   Improved the capacity of Government agencies to transact their business online through:
                                    •   development of online procurement capability; and
                                    •   development and extension of GovNet.
                                •   Finalised the first stage of the Government Information Architecture (GIA) as documented in GIA Mk 1. This is a
                                    framework of policies, principles and standards that guides the use of the information sets, systems and
                                    technology infrastructure that support Queensland Government business processes and service delivery.
                                •   Introduced Information Standards on privacy and security and revised standards for the Internet, particularly web
                                    accessibility, IT&T Purchasing and QLD.GOV.AU Domain Name Eligibility. The development and review of six other
                                    Information Standards is underway.
                                •   Made significant progress towards strengthening the basis for compliance with the Information Standards within
                                    the Financial Management Standard 1997 in order to improve the capacity to exchange information electronically
                                    between agencies.


                                1
                                   As the use of Internet technologies has evolved, the terminology associated with it has become more refined. Now instead of just “e-commerce”, the
                                terms “e-business” and “e-government” are also being used to reflect the move beyond technology to the way Internet technologies can and are being
                                used to make organisational processes and relationships more efficient, within business and government.


          3          Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001
Telecommunications Infrastructure
•   Aided the establishment of the Reef Network which provides a competitive broadband backbone between Brisbane
    and Cairns. This has resulted in a reduction in the wholesale price of broadband services of approximately two-
    thirds along this route.
•   Achieving potential additional benefits as part of the response to the Besley Telecommunications Service Inquiry
    and as a result of working with the Commonwealth:
    •   all settlements with a population above 500 (1996 Census) are, subject to some conditions, to have mobile
        phone coverage;
    •   mobile phone coverage extended to include all settlements with a population of 200 or more; and
    •   the minimum data rate increased by the Commonwealth from 2.4Kpbs to 19.2Kbps.
•   As a result of Telstra infrastructure established as part of Connect-ED, 93 per cent of Queenslanders were able to
    access the Internet at the cost of a local call. More recently, Telstra has extended this service Australia-wide and
    now provides local call access for all Australians.

Conclusion
As is suggested by the examples detailed previously, Queensland is well on the way to addressing a range of
ICT issues.
While many of the ICT issues we are addressing are global, the strategic approach taken often reflects the local
Queensland context. Unique attributes – demographic, geographic, socio-economic, readiness – necessarily affect the
Queensland response. For example, while household survey results (refer page 2) suggest that Queensland has levels of
access to computers and to the Internet greater than those for the rest of Australia, a significant problem is the
affordability of bandwidth. Queensland has a small but rapidly growing, regionally dispersed population which is
prepared for Internet access but may be excluded because of cost.
Similarly, while the use of Internet technology can help overcome the tyranny of distance and provide new global
marketing opportunities, this same global competition can also threaten more fragile economic structures particularly
in regional and rural areas. Moreover, regional and rural areas are less well equipped with the infrastructure, the
skills and the connectivity to take advantage of the efficiencies provided by e-business and the opportunities provided
by e-commerce. Queensland is the most highly regionalised mainland state in Australia with a large proportion of
small to medium enterprises in regional communities.
Government faces the ongoing challenge of developing appropriate policy, strategies and service delivery mechanisms
to best meet the needs of the people of Queensland in this Information Economy. We are doing this well.
This Progress Report indicates the significant progress, including both realised and potential savings, that Government
has made, particularly as the result of considered and collaborative ICT efforts across agencies.
Government continues to address the requirements of the C&I Strategic Plan. Challenges remain as we respond to
the rapidly-changing demands of the dynamic ICT environment and heightened community and business
expectations. Future opportunities exist for the clever application of technology, the revision of business processes
and the streamlining of service delivery, the judicious direction of funding and the further encouragement of
collaborative activity.
For further information about the C&I Strategic Plan or this Progress Report please contact the C&I Strategic Plan
project team, Information Economy Strategy, Department of Innovation and Information Economy on (07) 3224 4036.




                                                 Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001   4
                                1.0 INTRODUCTION
                                1.1     Strategic Planning and the Information Economy
                                Planning in this Information Economy is challenging – it is akin to “predicting the unpredictable”, according to
                                Dr David Farber2 in his recent address in Brisbane.
                                Successful operation in the environment of the Information Economy requires very different strengths from those
                                necessary only a very short time ago. The competitiveness of businesses, jurisdictions and countries increasingly is
                                being determined by their use of information as a key strategic resource.
                                As perhaps the biggest collector, manager and disseminator of information, Government has an important role to play
                                in the Information Economy. Fundamental to this prominence is the notion that Government will lead the way. In
                                response, the Queensland Government is already confronting the notions of e-Government including e-democracy.
                                The challenges for Government are significant. In order to capitalise on the opportunities of the Information
                                Economy, we must be inquisitive, innovative, flexible and responsive. Trends and developments will impact upon the
                                direction and emphasis of our activities and, therefore, we must research, critically assess and selectively apply what
                                we have learned from national and global initiatives.
                                Every sector of endeavour is experiencing rapid technological change. This goes well beyond information and
                                communication technology (ICT) to include areas such as biotechnology and nanotechnology which themselves are
                                largely influenced by ICT. These emerging technologies are creating new industries, demanding new rules – and they
                                are waiting for no one. Both technology and, consequently, the
                                marketplace are changing swiftly. Speed and flexibility are
                                required to effectively identify, manage and capitalise on these
                                emerging technologies. These are significant challenges for
                                                                                                         The competitiveness of businesses,
Section 1 Overview




                                Government.
                                In keeping with our dynamic environment, this report reflects                               jurisdictions and countries
                                the strategic importance and flux of the ICT sphere and the need
                                for Government to ensure focussed activity in this high-                                    increasingly is being determined by
                                investment area.
                                                                                                                            their use of information as a key
                                                                                                                            strategic resource.




                                2
                                  Dr David Farber is Director, Distributed Computer Laboratory, University of Pennsylvania and former Chief Technologist, Federal Communications
                                Commission, USA Government considered by many to be “the grandfather of the Internet”.



          5          Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001
2.0 ABOUT THIS REPORT
This is the second report on Queensland Government activity towards achieving the goals of the Queensland
Communication and Information Strategic Plan 1999–2004 (C&I Strategic Plan). This report gives the fullest and
latest data about existing programs and new initiatives across all agencies for the period October 2000 to September
2001. (Appendix A contains detailed data.) It will also provide direction for future Government activity.
This report reflects the dynamic nature of ICT. Since the last report in
2000, emphases have shifted and once-exciting reportable initiatives have
been assimilated as routine business processes. For example, the daily use
of the Internet and Intranet is no longer considered exceptional and
                                                                                         Since the last report in 2000,
reportable but these resources are now accepted as readily available
business tools in Queensland Government agencies.                                        emphases have shifted and once-
The use of terminology has crystallised with information and                             exciting reportable initiatives have
communication technology, ICT, the now nationally and internationally
accepted descriptor. Similarly, “e-Government” is a more appropriate                     been assimilated as routine
global descriptor for the “conduct of public sector processes, outputs and
services through computer-mediated networks” (Refer Appendix C).
                                                                                         business processes.
“E-business” describes electronic service delivery and e-procurement
activities in Government, while the widely-used “e-commerce” is more
correctly applied to commercial activities.
While ultimately this document reports on achievement against the C&I Strategic Plan, a five-year time framed
document, this reporting is specifically linked to the Government Two-Year Action Plan 2001-2002 (the Action Plan).
The Action Plan has a shorter-term, more focussed, two-year perspective and was published in November 2000.

2.1      The Government Two-Year Action Plan and its Priority Action Areas
Progress Report 2000 focussed on the four goals (refer Appendix D for further detail) of the C&I Strategic Plan:
•     A shared commitment to an information-driven future;
•     A strong, vibrant ICT industry;
•     World-class ICT infrastructure; and
•     Better Government service through electronic delivery.
This report is framed around the Priority Action Areas (refer Appendix E for descriptions) of the Action Plan:
•     ICT Skills;
•     E-Government (e-business/ Electronic Service Delivery/e-commerce);
•     ICT Industry Development; and
•     Telecommunications Infrastructure.
The Priority Action Areas realign the goals and strategies of the C&I Strategic Plan. They are fully defined in the
Action Plan and are the basis of Whole-of-Government ICT policy frameworks.

2.2      Why report?
This report is an important statement of Government achievement in the
sphere of ICT. It provides specific information about agency activities and
potential opportunities for Whole-of-Government cooperative activity.
The report further emphasises the commitment of the Queensland                           The report further emphasises
Government to leading-edge activity in the ICT area and provides a means
for comparing and/or benchmarking with other jurisdictions and countries.                the commitment of the Queensland
On a practical level, the Report provides data for performance                           Government to leading-edge activity
measurement. It also allows us to establish if our measures should be
refined, our targets reconsidered or our direction realigned. It allows us to            in the ICT area and provides a
answer questions about agency progress:
                                                                                         means for comparing and/or
•     Are we achieving our goals, maintaining our timeframes and making
      significant gains in targeted areas?                                               benchmarking with other
•     Are our implementation activities structured, effective, efficient and             jurisdictions and countries.
      economical?
This report aims to answer these questions and, therefore, is a potentially
powerful business-planning tool.

                                                   Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001   6
                                3.0 METHODOLOGY
                                3.1      Data collection
                                This Progress Report contains data from all Government agencies (refer Appendix F). The data refer to the year to
                                September 2001, and were collected during October 2001.
                                A consistent methodology was applied. A template was used to gather all agency reporting against relevant
                                Implementation Actions relating to the Priority Action Areas. A designated contact officer in each agency was
                                responsible for the process of data collation and submission. Agency data sets were endorsed by Directors-General
                                before submission to the Department of Innovation and Information Economy (DIIE).

                                3.2      Data analysis/interpretation
                                The volume of data submitted was significant (refer Appendix A) and, in the course of its collation and analysis,
                                judgments have been made regarding relevance and duplication. Every attempt has been made to faithfully represent
                                the contribution of individual agencies whilst indicating the range of Government activity in the ICT sphere.
                                Detailed information about ICT Skills, ICT Industry Development, E-Government and Telecommunications
                                Infrastructure is reported.
                                Government reports regularly and scrupulously on budgetary matters. The precise reporting of budgetary elements is
                                beyond the scope of this report. Government projects are funded from numerous sources – State grants,
                                Commonwealth grants, budget allocation – and in many cases obtaining precise budgetary reporting is difficult
                                and/or inordinately time-consuming. Operational complexities have also impeded the collection of some financial data
                                for this report. The restrictions of commercial confidentiality which apply to Commercial Business Units and to
                                agencies, both large and small, which purchase and tender competitively, are also limiting.
Section 1 Overview




                                Agencies vary in size and in budget allocation. Hence, the relevance of cross-agency comparison of size or cost of
                                projects is of limited value. The dollar value of a project is not an indication of the impact of that project on an
                                agency’s resourcing or of the effect of deliverables on agency business.
                                Conclusions can, however, be drawn about:
                                •     coverage of the Implementation Actions;
                                •     level of completion of Implementation Actions;
                                •     range of deliverables; and
                                •     the number of collaborative activities across Government.




          7          Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001
4.0 ACHIEVEMENTS
4.1       Past achievements
In the first reporting period (refer Progress Report 2000), Government progressed the vast majority of the 115 actions
and initiatives listed in the C&I Strategic Plan. Many of these actions were ongoing and are, therefore, also reported
in this document.
Briefly, achievements listed in Progress Report 2000 included:
•     funding for ICT skills development at all levels of education, in industry and in the community;
•     industry development activities;
•     addressing issues of privacy, security, authentication and consumer protection and, hence, increasing confidence in
      e-Government and e-commerce;
•     release of new State Purchasing Policy;
•     the innovative leveraging of telecommunications purchasing;
•     the achievement of significant telecommunications infrastructure including the Reef Network (the Coastal Broadband
      project), Connect-ED, and involvement in Networking the Nation, a Commonwealth Government initiative;
•     ESD and online service delivery initiatives; and
•     the Whole-of-Government Intranet, GovNet, and Queensland Government Service Directory (services locator).

4.2       Contributions towards Government Priorities (2000-2001)
As part of its Managing for Outcomes (MFO) framework, the Government has indicated a set of priorities it is seeking
to achieve for the people of Queensland. Under MFO, all activities of
Government are to be directed towards the achievement of these
priorities. This section outlines how selected ICT achievements reported in
this document align with these priorities.
More jobs for Queensland – Skills and Innovation – The Smart State                       Under Managing for Outcomes, all

•     Developing and/or implementing a range of policy frameworks and                    activities of Government are to be
      supporting strategies to:
                                                                                         directed towards the achievement
      •   foster the development and uptake of e-business;
                                                                                         of these priorities.
      •   promote ICT skills development;
      •   support the growth and development of the ICT industry; and
      •   improve access to telecommunications infrastructure.
•     Addressing legal and legislative requirements for privacy and security issues relating to e-Government.
•     Addressing the ICT skills shortage through the implementation of range of initiatives including:
      •   further commitment to QANTM scholarships in visualisation and games development;
      •   i-STAR program – promoting and developing ICT skills, training and role models with over 5,000
          Queenslanders participating in over 100 events including ICT career information evenings and breakfasts,
          mechanisms aimed at increasing women’s participation in ICT, “Schools of Excellence” and ICT holiday camps;
      •   Community Skills Development Program in ICT – skills training and awareness in small rural and remote
          communities; and
      •   ICT skills and careers awareness kits to young people, especially young women.
•     Achieved the formal accreditation of approximately 22,500 Queensland teachers with Minimum Standards for
      Learning Technology through the Schooling 2001 Project.
•     Introduced ICT-related curriculum and training at all levels, for example, Department of Employment and Training (DET)
      developed Diploma of E-commerce delivered through TAFE.
•     Continued Traineeship Schemes (Breaking the Unemployment Cycle and Enabling Queensland) and ICT industry
      employment incentive schemes through DET to increase employment in ICT.
•     Provided $1.3 million to support 14 recipients, including a number of ICT firms, under the Innovation Start Up
      Scheme (ISUS).




                                                   Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001   8
                                •   Providing accommodation, facilities, assistance and mentoring to 15 tenant companies, including a number of ICT
                                    firms, through i.lab technology incubator. In its first 12 months, i.lab created more than 70 jobs, created 13
                                    internships, raised $4.5 million in private venture capital funding and retained companies potentially capable of
                                    generating $100 million in revenue.
                                •   Provided information and research services through the Information Industries Bureau (IIB) – 800 free research
                                    requests, 3600 interactions, 80 workshops and seminars – to ICT companies.
                                •   A Small to Medium Enterprises (SME) Task Force, comprising representatives from small and medium ICT
                                    enterprises, has been established to improve the information, processes and interactions between agencies and
                                    industry on procurement issues.
                                •   Saved Government an estimated $57 million over four years by negotiating a Whole-of-Government agreement
                                    with Microsoft to supply desktop software to agencies at a competitive rate.
                                •   Developed the governance framework which provides for the standardising of information across Government to
                                    facilitate consistent delivery of services through any channel.
                                •   Facilitating collaborative development of the framework and tools to support implementation of the Access Queensland
                                    generic services initiative. Access Queensland will provide customers with options for integrated delivery of generic
                                    services, including the availability of a number of channels for service delivery including electronic channels available
                                    on a 24x365 basis. $16.6 million has been allocated for 2001-2002. The Queensland Government Internet Gateway, as
                                    one of the channels required to progress integrated customer service delivery under the Access Queensland initiative,
                                    is being redeveloped to progress the integration or grouping of related services (for example, around specific events
                                    such as getting a licence, obtaining a permit, requesting a birth certificate etc). This seamless access to all relevant
                                    services relating to a specific event is an underpinning principle of integrated generic service delivery.
                                •   Improved the capacity of Government agencies to transact their business online through:
                                    •   development of online procurement capability; and
Section 1 Overview




                                    •   development and extension of GovNet.
                                •   Created 180 jobs during construction of the Reef Network and 30 jobs to operate and maintain the network.
                                    The short and long-term benefits of the project are enormous.
                                •   Supported awards and recognition – ICT Regional Community Skills Award, ICT Skilling and Training Award,
                                    Queensland ICT Awards 2001, and the Education Minister’s Awards for Students Excelling in ICT Program. The
                                    Queensland Government was also involved in inaugural Asia-Pacific International ICT Awards.
                                Community engagement and a better quality of life
                                •   Endorsed funding and delivery of 24 projects across the State from Babinda in the north to Boonah in the south
                                    and Camooweal in the west through the first round of the Community Skills Development Program in ICT (CSDP)
                                    in late 2000. The aim of CSDP is to increase the level of ICT skills within the wider community through providing
                                    community service organisations in small (less than 10,000 population) rural, regional and remote Queensland
                                    with funding for training to develop ICT skills for that organisation.
                                •   The ICT Skills Training and Role Models (i-STAR) program has delivered over 100 events involving over 5000
                                    Queenslanders covering ICT career information evenings and breakfasts, mechanisms aimed at increasing women’s
                                    participation in ICT, “Schools of Excellence” and ICT holiday camps. These projects in the first round were spread
                                    all over the State from the Gulf of Carpentaria to Coolangatta and to Roma.
                                •   Connected 100 National Parks which are participating in trial of online camping permits through a Virtual
                                    Private Network.
                                •   Representing the interests of the people of Queensland on inter-jurisdictional ICT-related committees, e.g. the
                                    National Online Council.
                                •   Exploring potential use of Internet technologies to increase community access to decision-makers and community
                                    participation in policy debates (e-democracy).
                                •   Developed an electronic database and Internet-based search facility to improve access by Local Governments and
                                    communities to local legislation.
                                Safe and more supportive communities
                                •   Maximising the benefits of Telehealth as a continuum of care tool which improves access to health services and
                                    facilitates quality of care.
                                •   Providing online access to evidence-based medicine for QH hospitals, community and public health facilities
                                    through the Clinician Knowledge Network.
                                •   Worked with the Commonwealth Government to identify where improvements in mobile phone coverage and local
                                    call access to the Internet would produce most utility.


          9          Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001
Building Queensland’s regions
•     Established Qe.Net – network of local trainers in 22 rural and remote communities delivering e-commerce
      awareness workshops.
•     Established 14 Cooperative Research Centres (CRCs) – head offices and 31 nodes in the State.
•     Delivering e-commerce workshops, information and assistance through State Development Centres – Computer
      Applications for Small Enterprises (CASE).
•     Established and sponsored Enterpriseangels investor groups in five major regional centres.
•     Facilitated legislative revision to allow the establishment of “Local Buy”, an e-marketplace under the auspices of
      the Local Government Association of Queensland (LGAQ) to facilitate electronic purchasing by local authorities.
•     Increased competition in telecommunications:
      •   encouraged greater broadband competition outside Queensland’s south-east corner through the establishment
          of the Reef Network which has resulted in a reduction in the wholesale price of broadband services of
          approximately two-thirds along this route;
      •   released an Expression of Interest to improve telecommunications services offered in North Queensland; and
      •   developing Brisbane and South East Queensland Telecommunications Infrastructure Strategy – 2002 which
          aims to bring telecommunications in south-east Queensland to world-standard.
Finally, agencies are involved in many business process refinement activities e.g. HR and payroll systems, which
essentially contribute to the achievement of all Government priorities.

4.3       Major Action Plan Achievements (2000-2001)

4.3.1 ICT Skills
Synopsis
All targets identified in the Action Plan have been or are being met.
Achievements include:
•     IT&T Careers Stuff kit was distributed to all secondary schools, TAFE institutes and public libraries in Queensland.
      The kit has a strong focus on promoting ICT careers to youth, with a particular focus on women. This kit is
      featured at the ICT careers web site at www.iib.qld.gov.au/ITCareers.html.
•     $1 million provided over two years for 80 scholarships for a one-year diploma level training program in
      multimedia and games visualisation through QANTM.
•     $80,000 for Enabling Queensland to market VET qualifications in ICT to employers throughout Queensland.
•     The first round of i–STAR Program funded 19 projects totalling approximately $180,000. Over 5000 Queenslanders
      have participated in over 100 events including ICT career information sessions, mechanisms aimed at increasing
      women’s participation in ICT, “Schools of Excellence” and ICT holiday camps.
•     The first round of the Community Skills Development Program in ICT (CSDP)3 was conducted in late 2000.
      Twenty-four projects were approved with a total value of around $170,000. Round Two was launched in August
      2001. The first round of the Community Skill Development Program in ICT trialled the concept of providing
      funding directly to community organisations so that the organisations could target specific training relevant to
      their members. This concept has worked well and there has been great interest from community organisations in
      the second round of the Program.
•     Promotion of ICT careers to diverse audiences – employers, students, career advisers, parents and teachers – at
      regional forums arranged by Commerce Queensland.
•     Identification of Internet and computer usage statistics in Queensland households through the OESR household survey.

4.3.2 ICT Industry Development
Synopsis
A total of 101 deliverables were noted which include a total of 75 industry development-related projects. Of these projects,
19 are now complete and 54 are continuing and are on target. Two projects have not yet been fully activated and these are:
•     (3.3.3.3) Development of a CD containing the Queensland ICT Products and Services Guide. Production of the CD is
      being held until the industry database has been populated with further industry information.

3
    http://www.iie.qld.gov.au/comminfo/csdp.html




                                                   Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001   10
                                •   (3.3.8.9) Including a training module on Government Information Technology Conditions (GITC) as part of the
                                    general Government Procurement training course. Development of this module is linked to finalisation of the latest
                                    version of the GITC and, consequently, the module has remained at a preliminary development phase.
                                Achievements include:
                                •   Successful Government funding programs include:
                                    •   the Multimedia Applications Development Fund (MADF), which supported 23 projects with total funding of
                                        $442,000 and realised $2.748 million in investment;
                                    •   the International Tradeshow Assistance Program (ITSAP), which provided $5,000 towards the costs of
                                        tradeshow attendance to each of 40 Queensland ICT companies;
                                    •   the Funding for ICT Growth (FIG) Program, with 15 companies graduating in 2000; and
                                    •   the Innovation Start Up Scheme (ISUS) provided $1.3 million in support to 14 recipients.
                                •   Providing accommodation, facilities, assistance and mentoring to 15 tenant companies through i.lab technology
                                    incubator. In its first 12 months i.lab created more than 70 jobs, created 13 internships, raised $4.5 million in
                                    private venture capital funding and retained companies potentially capable of generating $100 million in revenue.
                                •   Provided information and research services through the IIB – 800 free research requests, 3600 interactions, 80
                                    workshops and seminars – to ICT companies.
                                •   IIB funding is now ongoing reflecting the recognition of the importance of the ICT industries in the achievement
                                    of Government objectives.
                                •   A Small to Medium Enterprises Task Force, comprising representatives from small to medium ICT enterprises, has
                                    been established to improve the information, processes and interactions between agencies and industry on
                                    procurement issues.
Section 1 Overview




                                •   Appointment of a Business Development Manager in London to develop business opportunities for Queensland ICT
                                    companies.
                                •   An enhanced survey of the ICT industries in Queensland was conducted by the Government Statistician for the
                                    Department in 1999-2000 to provide benchmarks for the measurement of growth and to identify trends in the
                                    industry.
                                •   An ICT Industry Directions Statement has been prepared with extensive consultation across Government and
                                    industry to provide a framework for policy and strategic decision-making.
                                •   A new ICT Purchasing Framework, which complements the State Purchasing Policy 2000 and is designed to foster
                                    better communication between Government and the industry, has been promulgated across Government.

                                4.3.3 E-Government (E-business/ Electronic Service Delivery and E-commerce)
                                Synopsis
                                All but one Implementation Action have been advanced. 3.2.2.4 – Support the proposed Cooperative Research Centre
                                in E-Commerce – did not progress as the bid to secure Commonwealth funding was not successful.
                                Achievements include:
                                •   Published ecommerce@smartstate.au: working with the world in January 2001. This strategy covers the four major
                                    issues of:
                                    •   analysis and monitoring of the ongoing development of e-commerce and its impact, particularly in rural and
                                        regional areas;
                                    •   promoting electronic commerce in business and the general community;
                                    •   promoting trust and confidence in e-commerce; and
                                    •   fostering e-business within Government: electronic service delivery and electronic procurement.
                                •   Saved Government an estimated $57 million over four years by negotiating a Whole-of-Government agreement
                                    with Microsoft to supply desktop software to agencies at a competitive rate.
                                •   Facilitating collaborative development of framework and tools to support implementation of the Access Queensland
                                    generic services initiative. $16.6 million has been allocated for 2001-2002. The Queensland Government Internet
                                    Gateway, as one of the channels required to progress integrated customer service delivery under the Access Queensland
                                    initiative, is being redeveloped to progress the integration or grouping of related services (for example, around specific
                                    events such as getting a licence, obtaining a permit, requesting a birth certificate etc). This seamless access to all
                                    relevant services relating to a specific event is an underpinning principle of integrated generic service delivery.




   11                Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001
•     Developed a meaningful definition of e-commerce and related terminology that is consistent with common usage.
•     Created a repository of e-commerce information – to be posted on the Whole-of-Government Intranet and
      information of broader interest on the Internet.
•     Committed to exploring and utilising the potential of Internet technologies to increase community access to
      decision-makers and community participation in policy debates (e-democracy).
•     Facilitating:
      •   the Computer Applications for Small Enterprises (CASE) initiative which involves the delivery of e-commerce
          seminars, workshops, fact sheets, case studies, one-on-one assistance to small businesses throughout
          Queensland;
      •   the Queensland Electronic Business Network (Qe.NET) which established a network of local trainers in 22
          communities throughout rural and remote Queensland;
      •   an ICT Upskilling Project which will upskill small ICT providers in rural and regional areas of the State to help
          them service their SME clients better; and
      •   the E-Commerce Demonstration Grants Scheme which provides $50,000 (on a $-for-$ basis) to non-ICT
          businesses to introduce innovative e-commerce solutions.
•     Finalised the first stage of the Government Information Architecture (GIA) as documented in GIA Mk 14. This is a
      framework of policies, principles, and standards that guides the use of the information sets, systems and
      technology infrastructure that support Queensland Government business processes and service delivery.
•     Introduced Information Standards on privacy for Queensland agencies. The general Standard covers all activities
      of the Queensland Government other than health-related information (which is covered by a separate Standard).
      Together these Standards address community concerns about any unauthorised use of personal information.
•     Developing a revised Information Security Standard to ensure that all transactions with and between State
      agencies occur at the highest appropriate level of security.
•     Revised IS26: Internet, IS13: ICT Purchasing and IS39: QLD.GOV.AU Domain Name Eligibility. The development
      and review of six other Information Standards is underway.
•     Made significant progress towards strengthening the basis for compliance with the Information Standards within
      the Financial Management Standard 1997 in order to improve the capacity to exchange information electronically
      between agencies.

4.3.4 Telecommunications Infrastructure
Synopsis
All Implementation Actions have been addressed.
Achievements include:
•     Telecommunications was included in the State Infrastructure Plan and is considered a major infrastructure along
      with roads, rail, electricity and water.
•     Aided the establishment of the Reef Network providing a competitive broadband backbone between Brisbane and
      Cairns. Sixty-six per cent wholesale price reductions have been achieved along this route.
•     As a result of Telstra infrastructure established as part of Connect-ED, 93 per cent of Queenslanders were able to
      access the Internet at the cost of a local call. More recently, Telstra has extended this service Australia-wide and
      now provides local call access for all Australians.
•     Achieving potential additional benefits as part of the response to the Besley Telecommunications Service Inquiry
      and as a result of working with the Commonwealth:
      •   all settlements with a population above 500 (1996 Census) are, subject to some conditions, to have mobile
          telephone coverage;
      •   mobile telephone coverage extended to include all settlements with a population of 200 or more; and
      •   the minimum data rate increased by the Commonwealth from 2.4Kpbs to 19.2Kbps.
•     Approached industry to respond to an Expression of Interest to improve telecommunications in North Queensland
      by improving the affordability of bandwidth.
•     Developing Brisbane and South East Queensland Telecommunications Infrastructure Strategy – 2002 which aims
      to bring Telecommunications in south-east Queensland to world-standard.
4
    http://www.iie.qld.gov.au/comminfo/gia/index.html




                                                        Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001   12
                                5.0 ANALYSIS
                                5.1      General
                                The C&I Strategic Plan contained 115 actions from which 182 Implementation Actions were identified in the Action Plan.
                                Agencies have identified 363 “deliverables” which need to be undertaken to advance these Implementation Actions.
                                Table 1: Implementation Actions and Deliverables below indicates the number of Implementation Actions, including
                                those at Whole-of-Government level, relating to each Priority Action Area. Significantly, over 20 per cent of Actions
                                require input or activity from all agencies.

                                                                        Table 1 – Implementation Actions and Deliverables

                                                                                                                    Whole-of-Government
                                                                                       Implementation               Implementation                                         Total
                                    Priority Action Area                               Actions                      Actions                                                Deliverables
                                    ICT Skills                                         54                           8                                                      98
                                    ICT Industry Development                           56                           5                                                      101
                                    E-Government                                       51                           20                                                     123
                                    Telecommunications Infrastructure                  21                           9                                                      41
                                    Total                                              182                          42                                                     363

                                Chart 1: Agency Activity – Deliverables below, shows the level of progress in the year to September 2001 against the
                                363 deliverables. Ninety-nine per cent (360) of the 363 deliverables were advanced. Explanations as to why three
                                deliverables were not advanced are provided in Sections 4.3.2 and 4.3.3.
                                Chart 1 shows that, while a significant number (22 per cent)                                                          0               2                1                0
                                                                                                                                             100
Section 1 Overview




                                of the deliverables have already been completed, many
                                deliverables, because of their nature, will be completed over
                                an extended period.                                                                                          80
                                                                                                                    Deliverables (% Total)




                                The 363 deliverables reported ranged from systems upgrades                                                          66
                                or integration, e.g. Criminal Justice Integrated Information                                                 60                                    103                28
                                                                                                                                                                     83
                                System, representation on interjurisdictional committees for
                                Gatekeeper and privacy and security issues, community
                                skilling initiatives, call centre training, domestic and overseas                                            40
                                marketing campaigns or the sponsoring of awards and
                                recognition programs.
                                                                                                                                             20     32
                                5.2      ICT Skills                                                                                                                  16            19
                                                                                                                                                                                                      13
                                Anecdotal evidence suggests young people are continuing to                                                    0
                                                                                                                                                    ICT Skills



                                                                                                                                                                  Development
                                                                                                                                                                  ICT Industry



                                                                                                                                                                                    E-Government



                                                                                                                                                                                                   Infrastructure
                                                                                                                                                                                                   Telecoms
                                request information on careers in the ICT industry. Reports
                                from users of the IT&T Careers Stuff kit indicate the kit,
                                together with the IT&T Careers web site, provides the
                                information they are seeking.
                                The national IT Skills Hub5 survey (May 2001) reveals that:
                                                                                                                                                                  Priority Action Area
                                •     ICT employment growth in Queensland exceeds the
                                      national average – 17 per cent in 2002 compared to 10.5                                                                    Deliverable Not Advanced
                                      per cent nationally;
                                                                                                                                                                 Deliverable Ongoing
                                •     Queensland is still short of skills in networking and                                                                      Deliverable Complete
                                      Internet technology, software engineering,
                                      telecommunications
                                                                                                                                                   Chart 1 – Agency Activity – Deliverables
                                      and ICT industries but also across all industry sectors;
                                •     Employer attitudes are having a significant impact on the ICT skills shortage. Employers undervalue the role that
                                      the vocational education and training system can play in meeting their skill needs.
                                •     The vocational education and training system is producing in excess of 1000 graduates nationally against demand,
                                      yet employers continue to prefer university graduates; and
                                •     Employers are also undervaluing their own contribution to addressing skills shortages with only seven per cent of
                                      ICT employers surveyed nominating training and retraining existing employees as their preferred strategy to deal
                                      with skills shortages in their organisation.


                                5
                                  The national IT Skills Hub is an online meeting facility that links individuals and agencies with ICT skills, opportunities and solutions. It has the
                                backing of Australia's major ICT organisations as well as the Federal and State Governments.



   13                Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001
While many people have good or very good computer skills (36.8 per cent), a similar proportion (38.8 per cent)
categorised themselves as having poor or below poor skills. A similar trend was observed for Internet skills.
(Queensland – Internet Ready released by DIIE in December 2001 draws from the results of the May 2001 Queensland
Household Survey – Computer and Internet Usage, conducted by the OESR.)
The greatest challenges are to increase the number of women undertaking ICT training (currently around 20 per cent
in higher education and less than 30 per cent in vocational training) and to focus on the needs of mature-age people
and workers needing updated skills to remain employable.
The second round of CSDP has seen greater interest in ICT skills training with applications from Aboriginal and
Torres Strait Islander Peoples organisations, Seniors groups, progress associations, Parents and Citizens (P&C)
associations, neighbourhood centres and community organisations from all over the State.
Significant infrastructure demands in education and training include:
•     communications bandwidth to avoid an increase in the “digital divide”;
•     online and interactive media-rich resources in teaching and learning;
•     additional local area network (LAN) infrastructure to bring more classrooms online;
•     expectation of information delivery via the Web;
•     ICT infrastructure to support the new Management Systems in Schools;
•     school, home and community links to provide remote access to school information and to enable electronic
      communication to cater for the variable working hours of parents/care-givers; and
•     increased number of mobile computer users and their level of use.

5.3       ICT Industry Development
Around 85 per cent of Queensland’s estimated 1728 ICT companies are concentrated in the south east of the state.
Consequently, stimulating industry sector growth in regional areas remains a priority. Opportunities for growth should
be improved with the implementation of the Reef Network coastal broadband link.
The industry is experiencing growth of around 11 per cent per annum, with sales valued at $10,133 million in 1999-
2000. It is estimated that the ICT industry provides jobs for more than 40,000 Queenslanders6. The further addition of
major multinational companies such as Boeing, would be likely to produce
continuing opportunities for expansion.
More broadly, ICT applications are providing jobs indirectly in a wide
range of industries throughout Queensland as they enable higher                                       More broadly, ICT applications are
productivity, access to new markets and increased output.
                                                                                                      providing jobs indirectly in a wide
The Queensland ICT industry remains predominantly centred on small to
medium-sized enterprises. In a rapidly developing area such as ICT this                               range of industries throughout
growth pattern provides flexibility and rapid reaction to developments,
particularly in areas such as multimedia and games sectors. The assistance                            Queensland as they enable higher
programs are proving valuable in helping to link SMEs to venture capital
and in providing support on entering export markets.
                                                                                                      productivity, access to new
The Australian Industry Group study of regional industry in the three eastern           markets and increased output.
seaboard states indicated that there is a greater need for encouragement and
support for research and development programs and ICT skills training at
regional industry level. Industry assistance programs and support services are
effective mechanisms for establishing companies in markets and ensuring the development and growth of the ICT
industry. The continuation and extension of assistance programs and support services in regional areas appears necessary.
However, anecdotal evidence indicates that individual sectors of the ICT industry require different types of assistance, in
R&D for example. An estimated 80 per cent of Queensland ICT businesses undertake research and development activities.

5.4       E-Government (E-business/Electronic Service Delivery and E-commerce)
Allowing for the time lag between the November 2000 ABS household survey for Internet use for Australia and the
May 2001 Queensland Household Survey (OESR), and for the fact that computer purchase rates are growing daily,
some broad comparisons suggest that Queensland households generally have greater access to computers than
nationally (60.2 per cent in Queensland compared with 56 per cent nationally). The comparisons also suggest that
Queensland households generally have greater access to the Internet than nationally. Queensland households with
Internet access, as a proportion of all Queensland households, is 44 per cent. Australian households with Internet
access, as a proportion of all Australian households, is 37 per cent.
According to a recent BIS Shrapnel study, online sales are expected to exceed $1 billion in Australia next year, rising
to $4.8 billion in 2005. According to the National Office for the Information Economy Report (E-commerce Across
Australia released last year), e-commerce is expected to increase Australia’s Gross Domestic Product (GDP) by 2.7 per
cent – or $15 billion – by the year 2007.
As Queenslanders become increasingly “Internet enabled” they will require greater access to a wider range of
electronic services, including Government services.
6
    Queensland ICT Industry Profile 1999/2000 Department of Innovation and Information Economy 2001



                                                          Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001   14
                                The Access Queensland initiative can be distinguished from other e-Government initiatives taking place in Australia
                                in a number of ways including:
                                •     a focus on reengineering and streamlining services to afford savings by allowing the integration of business
                                      processes and services across agencies as opposed to simply putting existing services on a web site, without an
                                      end-to-end customer service;
                                •     the provision of services across a range of channels including the Internet, telephone, mail, fax and counter to
                                      improve equity of access and convenience to the public; and
                                •     a customer service delivery unit model which will handle generic transactions and information on behalf of a
                                      particular agency while individual agencies remain responsible for their policies, products and programs.
                                There is a national focus on establishing a secure information environment to engender community trust in
                                conducting business online with Government. Information Standard 18 (IS18): Information Security is an
                                underpinning element of Government’s response to this issue.
                                The potential of Internet technologies to increase community access to decision-makers and community participation
                                in policy debates is an important feature of e-Government. Queensland, along with other states, is exploring a
                                number of issues associated with e-Government through its E-democracy Project.

                                5.5      Telecommunications Infrastructure
                                Queensland is well serviced in terms of telecommunications infrastructure for data services with a number of satellite
                                footprints across the State. In reality, the critical issue is affordability of bandwidth7.
                                Price, rather than inadequate telecommunications infrastructure, is currently the key impediment to the availability of
                                high bandwidth services.
                                As a result of Queensland Government and other submissions to the Besley Telecommunications Service Inquiry, the
                                Commonwealth Government has recognised services in regional and rural Australia are below par and announced a
Section 1 Overview




                                number of arrangements to improve them. The Commonwealth has instituted arrangements to manage and rectify
                                current shortcomings. Telstra broadband services are being rolled out and are proposed to cover 90 per cent of the
                                population within two years.
                                Wireless infrastructure is incapable of providing the individual broadband needed in the longer term. Datacasting and
                                digital television are two missed opportunities capable of providing widespread access to Internet-like services. Digital
                                television has yet to make a significant impact.
                                Infrastructure-based competition is still the predominant paradigm as cooperation at this level is still in its infancy.
                                The Queensland Government and local governments are increasingly considering cooperative approaches, which
                                combine demand and make best use of efforts. A lack of a common telecommunications infrastructure in Australia
                                continues to result in a duplication of severely under-utilised facilities in areas of high demand, to the detriment of
                                the State generally.
                                The Commonwealth Government remains the most significant influence on telecommunications in Australia. The
                                Commonwealth Government is the majority owner of Telstra (the major carrier), the regulator and the major
                                distributor of grants and subsidies. Also, Telstra, as the only vertically integrated carrier (it provides all elements of
                                broadband services – infrastructure, broadband facility and value-added services), continues to dominate the urban
                                and regional telecommunications markets.
                                This year has seen a substantial change in tariffs for Telstra retail customers in remote and regional Australia as a
                                result of the Telstra Zoning Review and the letting of the Commonwealth Tender for Untimed Local Calls in Extended
                                Zones to Telstra.
                                Number portability in the mobile telephony market was introduced this year with the result that, for the first time,
                                customers have the capacity to change providers without changing telephone number – a major business cost. This
                                ability to easily change mobile carrier will place increasing competitive pressure on price and performance.
                                Growing demand is evidenced by the critical challenges facing the schooling sector identified last year in the report,
                                Learning in an Online World, by Ministers of Education from around Australia. These challenges include addressing
                                the following issues for all students and teachers:
                                •     bandwidth, connectivity and infrastructure – the means to access the information needed;
                                •     online content and delivery – available pool of quality online content; and
                                •     professional development and training/IT Support – receiving the training and support required to develop the
                                      skills that will allow them to take full advantage of information and communication technologies during their
                                      schooling life and beyond.
                                7
                                  Ewan Sutherland; Choice, access and globalisation: What can Australia learn from a global view?; Presentation to ATUG Conference Queensland.
                                http://www.intug.net/talks/ES_2001_10_brisbane/frame.htm



   15                Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001
6.0 CONCLUSION
ICT permeates most activities. Government’s reactions to the Information Economy, therefore, must be broader than,
for example, targeted strategies to improve ICT skills levels.
As suggested by achievements detailed in this report, Queensland is comprehensively addressing ICT issues.
While many of the ICT issues we are addressing are global, the strategic approach taken often reflects the local
Queensland context. Our State’s unique attributes – demographic, geographic, socio-economic, readiness – necessarily
affect the Queensland response. For example, while household survey8 results suggest that Queensland levels of access
to computers and to the Internet are greater than for the rest of Australia, a significant problem is affordability of
bandwidth. Queensland has a small but rapidly growing, regionally dispersed population which is prepared for
Internet access but may be excluded because of cost.
Similarly, while the use of Internet technology can help to overcome the tyranny of distance and provide new global
marketing opportunities, this same global competition can also threaten more fragile economic structures particularly in
regional and rural areas. Rural and regional areas are less well equipped with the infrastructure, the skills and the
connectivity to take advantage of the efficiencies provided by e-business and the opportunities provided by e-commerce.
Queensland is the most highly regionalised mainland state in Australia with a large proportion of small to medium
enterprises in regional communities. While this decentralisation is one of Queensland’s infrastructural strengths, it
challenges Government to deliver services where they are required to ensure equity of servicing of communities and
state-wide economic development.
Policy-making and planning activities must address these challenges in a considered and flexible manner while
addressing the ongoing priorities of:
•     access;
•     skills development and functional literacy;
•     the “Digital Divide”;                                                                       Our State’s unique attributes –
•     research and development;                                                                   demographic, geographic, socio-
•     targeted ICT industry development and support programs;                                     economic, readiness – necessarily
•     online delivery of Government services;
                                                                                                  affect the Queensland response.
•     capitalising on collaborative activity; and
•     leveraging opportunities across Government.
The challenge is considerable.
ICT planning, at whatever level, must maintain a focus on outcomes. The C&I Strategic Plan must be seen as an
element in a broader Whole-of-Government Smart State Strategic Plan. While the strategies as outlined in the C&I
Strategic Plan provide comprehensive coverage of the key requirements for ongoing ICT development, its linkages
with other strategic planning activities conducted by agencies need to be maintained.
The policy frameworks for ICT skills development, ICT industry development, e-Government and telecommunications
infrastructure are the most comprehensive of any State/Territory in Australia. In some cases – such as skills
development – Queensland has played a leadership role in terms of the progression of the national policy agenda and
developing programs to support the development of this sector. Nevertheless, policy requires constant monitoring and
review to adjust emphases, maintain relevance and provide the basis to support Queensland’s competitiveness and
position in the information age.
The ICT Skills area still confronts the need to increase the number of women undertaking ICT training and meet the
needs of the mature-aged and those re-entering the workforce. The education sector is faced with the challenge of
increased community expectations for online accessibility and interactive media. Skills and knowledge of the dynamic
ICT area are fundamental to “cleverness” and prosperity in the future.
The development of e-Government and e-commerce remains a high priority. Most Australian government agencies
have successfully completed the first stages towards achieving e-Government – the online publishing of departmental
information, procurement, tendering or the delivery of some services over the Internet.
While State Governments are emphasising the development of an online services environment, for the foreseeable
future, services will be required to be available in a number of formats and through a variety of channels. The Access
Queensland Project accounts for the provision of services across a range of channels including the Internet, telephone,
mail, fax and counter to improve equity of access and convenience to the Queensland public.
8
    May 2001 Household Survey conducted by the Office of Economic and Statistical Research




                                                            Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001   16
                                E-Government, currently in its infancy, presents exciting opportunities for Government to investigate the online
                                environment which presents different avenues for interacting with constituents, delivering services and refining
                                business processes. E-democracy will reaffirm the rights of the citizen as it promises to facilitate access to
                                information and services and involvement in consultation and decision-making processes.
                                Globally the growth of the ICT industry has slowed as a result of the collapse of many dot.com enterprises and a
                                downturn in the ICT economy generally. It is important that ICT industry development includes the broader notion of
                                “smart industries” development. It is also important that, in the business area, ICT is seen as a tool for better business
                                development rather than a driver of it.
                                The Government will continue to assist the development of SMEs and to support regional development. The Reef
                                Network has significantly improved access to telecommunications infrastructure in regional Queensland.
                                                                                        Finally, R&D and the management of intellectual property should
                                                                                        also be noted as issues for further consideration in relation to ICT
                                                                                        industry development.
                                                                                        As indicated earlier, Queensland faces the challenges of a small but
                              Queensland faces the challenges of a                      rapidly growing population which is broadly distributed. This
                              small but rapidly growing population                      impacts particularly on the provision of telecommunications
                                                                                        infrastructure.
                              which is broadly distributed.
                                                                                   The Commonwealth Government remains the most significant
                                                                                   influence on telecommunications in Australia and, hence,
                                                                                   Queensland. The Commonwealth Government is the majority owner
                                                                                   of Telstra (the major carrier), the regulator and the major
                                                                                   distributor of grants and subsidies. Telstra, as the only vertically
                                integrated carrier, continues to dominate the market in urban and regional markets.
                                This report indicates the gains for Government and for Queensland through leveraging and cooperative initiatives.
Section 1 Overview




                                Collaboration at all levels, across Government and interjurisdictionally, provides benefits. The Online Council and the
                                GOVERNET project are examples of collaboration across jurisdictions and a shared recognition of the benefits to be
                                gained from adopting common standards in the development of ICT resources. Government is also working closely
                                with communities across Queensland on a range of initiatives.
                                It is widely accepted that Queensland’s future economic prosperity will be determined by how effectively we move
                                from our current resource/primary industry-based economy to an economy which is increasingly knowledge- and
                                service-based and open to opportunities for innovation.
                                The C&I Strategic Plan is a powerful mechanism for focussed,
                                Whole-of-Government activity in this Information Economy and,
                                hence, for ensuring that all Queenslanders benefit from the
                                many opportunities it presents. This report indicates that                       It is widely accepted that
                                Government is doing much to achieve this.
                                                                                                                 Queensland’s future economic
                                For further information about the C&I Strategic Plan or this
                                progress report please contact the C&I Strategic Plan project                    prosperity will be determined by
                                team, Department of Innovation and Information Economy on
                                (07) 3224 4036 or Anne.Robotham@iie.qld.gov.au
                                                                                                                 how effectively we move from our
                                                                                                                 current resource/primary industry-
                                                                                                                 based economy to an economy
                                                                                                                 which is increasingly knowledge-
                                                                                                                 and service-based and open to
                                                                                                                 opportunities for innovation.




   17                Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001
APPENDICES
  APPENDIX A – DETAILED AGENCY ACHIEVEMENT

               Appendix A1 - ICT Skills Priority Action Area                                           19
               Appendix A2 - ICT Industry Development Priority Action Area                             37
               Appendix A3 - E-Government Priority Action Area                                         53
               Appendix A4 - Telecommunications Infrastructure Priority Action Area                    69

  APPENDIX B – ACRONYMS                                                                                76

  APPENDIX C – E-DEFINITIONS                                                                           78

  APPENDIX D – GOALS OF C&I STRATEGIC PLAN                                                             79

  APPENDIX E – PRIORITY ACTION AREAS                                                                   80

  APPENDIX F – CONTRIBUTING AGENCIES                                                                   82




                               Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001   18
                                                                                                                                                                                           Section 2 ICT Skills
  19
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                            APPENDIX A – DETAILED AGENCY ACHIEVEMENT
                                                                                            Appendix A1 – The ICT Skills Priority Action Area (3.1)
                                                                                                    The development of ICT skills concerns the broad question of whether all Queenslanders are adequately skilled to enable their effective participation in the Information Economy.
                                                                                                    This includes:
                                                                                                    • participation by the community through increasing familiarity with using technology;
                                                                                                    • issues affecting highly skilled information technology professionals; and
                                                                                                    • the ramifications for all industries which are increasingly dependent on ICT skills.

                                                                                            1.1     ICT Skills Objective 1 (3.1.1)
                                                                                                    To provide better information on the current nature and future dimension of ICT skill shortages.


                                                                                               Implementation Actions (2001-2002)             Agencies                                     Deliverables                                     % Complete                         Comments

                                                                                             1. Plan for an annual survey of the ICT        DIIESRQ      DIIE - Queensland IT&T Industry Profile 1999/2000 -                                100          Queensland IT&T Industry Profile 1999/2000
                                                                                             industry in Queensland with a view to          DSD          Household survey on Queensland computer and internet usage was undertaken.                      developed from data collected by the Office of the
                                                                                             providing better quality information on        DET                                                                                                          Government Statistician in Queensland Communication
                                                                                             the extent of, and industry responses to                    DET - An electronic survey is being developed by the Australian Information        20           Industry Survey 1999/2000.
                                                                                             skill shortages.                                            Technology & Telecommunications Skills Network (AITTSN), the network of                         A national survey, Market for Australian IT&T Skills
                                                                                                                                                         IT&T Industry Training Advisory Bodies across Australia. Enabling Queensland                    2000-2002, was released in May 2001 by the IT
                                                                                                                                                         (Queensland’s IT&T Industry Training Advisory Body) is providing feedback                       Skills Hub.
                                                                                                                                                         and advice to this survey and will have full access to the final results. Survey                Electronic survey results will form the basis for the
                                                                                                                                                         results are expected in March 2002.                                                             review of IT&T training packages.

                                                                                             2. Collate more adequately and make            DIIESRQ      DIIE - Ongoing collaboration with DET, EQ and OHE to identify and record           Ongoing
                                                                                             more easily available relevant                 OHE          relevant statistics including participation and resources.
                                                                                             information held by State Government           QTAC
                                                                                             agencies regarding ICT demand and
                                                                                             course offerings.

                                                                                             3. Work with Commonwealth agencies to          DIIESRQ      DIIE - Through the State/Territory Online Council Officials’ Working Group on      Ongoing
                                                                                             make available the best possible               DETYA        ICT Skills, DIIE has requested the IT Skills Hub to develop a proposal for a
                                                                                             information on the extent and nature of        DEWRSB       national ICT skills statistics model.
                                                                                             ICT skills shortages in Queensland in          ABS Skills
                                                                                             comparison with other States.                  Exchange

                                                                                             4. Work with Queensland local                  DIIESRQ      DIIE - Ongoing liaison with local government agencies.                             Ongoing      A joint collaborative project with Brisbane City
                                                                                             governments to provide better                  LGAQ                                                                                                         Council and several State Government agencies
                                                                                             information on the extent and nature of        RMFs                                                                                                         investigated community access to the Internet in
                                                                                             ICT skills shortages in regional                                                                                                                            schools.
                                                                                             Queensland.

                                                                                             5. Liaise with key industry bodies in ICT      DIIESRQ      DIIE monitors ICT Skills demand in Queensland through ongoing liaison with         Ongoing
                                                                                             to determine the current and future                         the AIIA, ACS, NOIE and the IT Skills Hub which is supported by 18 key
                                                                                             demand for ICT skills in Queensland.                        ICT companies.

                                                                                             6. Support better flows of information         DIIESRQ      DIIE - Ongoing working relationship with officers from NOIE, DETYA                 Ongoing
                                                                                             between the relevant Commonwealth                           and DEWRSB.
                                                                                             Departments to ensure information
                                                                                             regarding future skills requirements are
                                                                                             identified and made available to the States.
                                                                                            1.2    ICT Skills Objective 2 (3.1.2)
                                                                                                   To prepare the next generation of Queenslanders for the information age.


                                                                                              Implementation Actions (2001-2002)           Agencies                                    Deliverables                                    % Complete                         Comments

                                                                                             1. Progress strategies to equip Queensland   EQ          EQ - School LANS Project - Stage 5a of the School LAN Project has been           92.6
                                                                                             Government school classrooms with                        completed with 233 schools receiving Local Area Network starter kits with an
                                                                                             computers and Internet access.                           additional 89 schools to be processed in Stage 5b. Completion of Stage 5b will
                                                                                                                                                      finalise the initial School LAN Project roll-out and will provide
                                                                                                                                                      Internet/intranet connectivity to 30% of buildings within Queensland schools.
                                                                                                                                                      Previous target ratio of 1 computer: 7.5 students was reached in October 2000.
                                                                                                                                                      New targets of 1 computer:5 students, with this target to be achieved in
                                                                                                                                                      secondary schools in 2001-02 and for Years 3 to 7 by 2003-04.
                                                                                                                                                      DMR - A number of districts and divisions offer surplus IT equipment locally
                                                                                                                                                      to EQ for allocation to Government schools. Local media has covered examples
                                                                                                                                                      of this including ministerial presence at such events.

                                                                                             2. Embed the use of ICT in school            EQ          EQ/BSSSS – ICT is progressively being embedded in school curriculum. There       Ongoing      This estimate includes students undertaking more than
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                             curriculum programs.                         QSCC        are approximately 25,700 participants in specific ICT subjects.                               one ICT subject.
                                                                                                                                          BSSSS

                                                                                             3. Develop and promote curriculum            QSCC        QSCC - Draft Years 1 to 10 Technology Syllabus and associated curriculum         33           The Technology syllabus is much broader in scope and
                                                                                             programs that have as their subject          BSSSS       materials currently being finalised. The syllabus and associated curriculum                   nature than IT & T.
                                                                                             matter ICT knowledge and skills.                         materials will be available for implementation from Semester Two 2002.
                                                                                                                                                      The draft ICT Education Subject Area syllabus and Guidelines are currently
                                                                                                                                                      being finalised and will be available on the Council’s website from
                                                                                                                                                      November 2001.
                                                                                                                                                      BSSSS - Trialling the Board subject, Information Technology Systems which        50
                                                                                                                                                      includes VET Certificate III competencies, and revising the syllabus for
                                                                                                                                                      Information Processing & Technology.

                                                                                             4. Provide professional development          EQ          EQ - 20 Education Advisors, Learning Technology across the State, facilitate     100          22,415 teachers have applied for IT credential to date.
                                                                                             opportunities to equip teachers with the                 professional development activities for teachers.                                             School/District Office based programs eg. Nyanda
                                                                                             necessary skills and knowledge to                        -Five Learning and Development Centres – Information and Communication                        State High School has developed a series of self-paced,
                                                                                             incorporate ICT use across the                           Technology were established to provide opportunities for teachers to develop                  multi-media online learning courses for teachers to
                                                                                             curriculum.                                              competencies in the use of ICT in the curriculum.                                             train teachers. Topics include Learning HTML, Web
                                                                                                                                                      -Thirty districts received funding for Learning and Development Information                   Graphics, Research and the Internet, and Digital Image
                                                                                                                                                      and Communication Technology activities.                                                      Manipulation.

                                                                                             5. Promote innovative applications of        EQ          DNRM - The Queensland Spatial Information Infrastructure Council sponsored       25
                                                                                             IT&T to enhance classroom practices and                  a project to develop a Geographical Information System (GIS) in Schools
                                                                                             improve teaching and learning.                           learning package to support the education curriculum.
                                                                                                                                                      EQ - Education Advisors, Learning Technology, coordinate local conferences,
                                                                                                                                                      print and on-line publications, and visits to best practice sites.
                                                                                                                                                      In May, district awards (which include a $2000 development grant) under the
                                                                                                                                                      Showcase Awards for Excellence project were awarded for 66 projects
                                                                                                                                                      including technology-based projects in approximately 13 schools.
                                                                                                                                                      Minister’s Awards for Students Excelling in ICT - see 3.1.3.5.

                                                                                                                                                      -The Digital Resource Centre provided teachers, schools and students with a      Ongoing      Activities include e-learning technologies to support
                                                                                                                                                      range of resources to support learning.                                                       development of creative and higher level thinking
                                                                                                                                                                                                                                                    skills; Internet video conferencing and Voice over
                                                                                                                                                                                                                                                    Internet and e-learning platform.
 20
                                                                                                                                                                                          Section 2 ICT Skills
  21
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                            1.2    ICT Skills Objective 2 (3.1.2) Continued
                                                                                                   To prepare the next generation of Queenslanders for the information age.


                                                                                              Implementation Actions (2001-2002)           Agencies                                       Deliverables                                         % Complete                        Comments

                                                                                             6. Develop the Virtual Schooling Service    EQ           EQ - Currently 300 students in 49 schools are undertaking courses such as Year           Ongoing
                                                                                             to take advantage of ICT to improve                      11 Maths C, Economics, Japanese, Modern History and Information Processing
                                                                                             course access for students.                              and Technology online through the Virtual Schooling Service.

                                                                                             7. Increase the number of school-based      EQ           EQ - Continues to promote school-based apprenticeships and traineeships in               Ongoing
                                                                                             ICT apprenticeships and traineeships for    DET          skills shortage areas including ICT.
                                                                                             Years 11 and 12.                                         DET - The number of school-based ICT traineeships has increased by more
                                                                                                                                                      than 30% to 153 for the current year.


                                                                                            1.3    ICT Skills Objective 3 (3.1.3)
                                                                                                   To generate sufficient interest in ICT careers among prospective students and people changing careers to provide a long-term solution to current and emerging skills shortages.


                                                                                              Implementation Actions (2001-2002)           Agencies                                       Deliverables                                         % Complete                        Comments

                                                                                             1. Promote industry action to improve       DIIESRQ      DIIE - Funded Enabling Queensland ($80,000) for a project to promote the                 Ongoing
                                                                                             the image of ICT giving greater emphasis    (IIB)        advantages of VET qualified students to ICT employers.
                                                                                             to the broader business-and people-         EQ           DSD - Information on the Computer Applications for Small Enterprises (CASE);
                                                                                             oriented activities.                        DET          Queensland Electronic Business Network (Qe.NET); and the E-commerce
                                                                                                                                         DSD          Demonstration Grants Scheme is outlined further in the E-commerce section
                                                                                                                                         Industry     3.2.3 – Action 2.
                                                                                                                                         Assns        EQ - Liaising with Enabling Queensland to keep abreast of current trends.
                                                                                                                                                      DET - Regional meetings with industry and business in centres throughout the
                                                                                                                                                      State have been conducted in two rounds. These commitments establish
                                                                                                                                                      enduring relationships to provide ongoing feedback.

                                                                                             2. Include an ICT career/skills component   DIIESRQ      DIIE (IIB) -IIB Web Site is the current portal to the IT & T Career / Skills Web Site.   100          Web address is www.iib.qld.gov.au/ITCareers.html
                                                                                             in the proposed communication and           (IIB)        The development of the IIB’s web presence will include the improvement of the
                                                                                             information portal for Queensland.                       ICT career, skills and training component.

                                                                                             3. Assist the IT&T Careers Reference        DIIESRQ      EQ - Information distributed through Careers Reference Group.                            Ongoing
                                                                                             Group to develop a broader network          (IIB)
                                                                                             across the State with the aim of            DET          DMR - Includes ICT career opportunities in information for school leavers,
                                                                                             increasing awareness of ICT career          EQ           graduates and other prospective employees.
                                                                                             opportunities among career advisors,
                                                                                             guidance officers, job placement                         DIIE (IIB) - Initial discussions have taken place.
                                                                                             officers, teachers, heads of departments
                                                                                             and principals.                                          DET - TAFE Institutes have liaised with high schools to deliver teacher training         Ongoing      Brisbane Institute of TAFE is the lead agency in
                                                                                                                                                      in information technology and provide an articulation path for students into                          Queensland for the 3Com Netprep program in network
                                                                                                                                                      Diploma programs.                                                                                     engineering, which provides teacher training and
                                                                                                                                                      TAFE Institutes have held open days to provide information resources to                               certification and delivers selected training programs
                                                                                                                                                      guidance officers and career advisors.                                                                into feeder public and private high schools.
                                                                                                                                                      Cooperative work between TAFE Institutes and job placement agencies has
                                                                                                                                                      occurred to deliver training programs in information technology.
                                                                                                                                                      TAFE Institutes are shifting the emphasis and delivery of information
                                                                                                                                                      technology training from a dedicated information technology department to be
                                                                                                                                                      more closely aligned with the trade, professional area or industry.
                                                                                             Implementation Actions (2001-2002)            Agencies                                       Deliverables                                     % Complete                          Comments

                                                                                            4. Sponsor regional ICT Career events.       DIIESRQ         12 seminars on ICT have been conducted throughout Queensland by Commerce          100
                                                                                                                                         (IIB)           Queensland in conjunction with DIIE and Enabling Queensland. The seminars
                                                                                                                                         EQ              provided information to guidance officers, careers advisers, employers, parents
                                                                                                                                         DET             and students.
                                                                                                                                         DSD             DIIE (IIB) - Of the 19 approved Round One i-STAR projects 52% were from           71             i-STAR is an ICT skills grant program offered through
                                                                                                                                         Industry Assn   organisations based in regional Queensland and 73% of the total included ICT                     DIIE providing funding for the development of skills
                                                                                                                                                         Career events in regional Queensland.                                                            and training initiatives to increase awareness of ICT
                                                                                                                                                         - Of the 41 project applications received for Round Two of the i-STAR program                    job and career opportunities.
                                                                                                                                                         63% were from regional Queensland and at least 80% of the 41 applicants plan
                                                                                                                                                         on conducting ICT Career events in regional Queensland.

                                                                                            5. Sponsor ICT "summer camps" and            DIIESRQ         EQ - Minister’s Awards for Students Excelling in Information and                  Complete for
                                                                                            "schools of excellence" programs through     (IIB)           Communication Technology program, held in April 2001, was a one-week              2001 but
                                                                                            tertiary education institutions              EQ              residential program for selected students across the State to be recognised and   annual,
                                                                                                                                         DET             rewarded for achievement in the ICT field and form links with the IT industry     ongoing
                                                                                                                                         Higher Ed’n                                                                                       program
                                                                                                                                         Institutions    - Three projects in Round One i-STAR included the conduct of ICT camps.           54.5
                                                                                                                                                         - Four projects involving ICT camps and "schools of excellence" have applied
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                                                                                         for funding in Round Two.

                                                                                            6. Develop a multi-media kit for             DIIESRQ         The IT&T Careers Stuff kit was developed and distributed to all secondary         100            Includes funding for promotion of ICT careers and the
                                                                                            distribution to schools to raise awareness   EQ              schools and TAFE institutes in Queensland in April/May 2001. A CD-ROM                            kit on metropolitan and regional radio.
                                                                                            of ICT careers.                              DET             version has also been sent to all public libraries in Queensland and all P&C
                                                                                                                                                         committees have been advised of the kit.
                                                                                                                                                         DET- DIIESRQ have prepared multi-media kits.

                                                                                            7. Investigate mechanisms for short-term     EQ              EQ - Teacher Placement Program – placements occur through school and              Ongoing
                                                                                            industry placements for teachers in ICT      DIIESRQ         district coordination and are negotiated between the school, teacher and the
                                                                                            enterprises.                                                 employer. Schools earmark funding from their school grants to pay for teacher
                                                                                                                                                         replacement costs while their teachers are on placements in industry. The
                                                                                                                                                         program is for teachers in all sectors and in all curriculum areas
 22
                                                                                                                                                                                           Section 2 ICT Skills
  23
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                            1.4     ICT Skills Objective 4 (3.1.4)
                                                                                                    To improve gender equity in participation in ICT education at primary, secondary and tertiary levels and in ICT employment.


                                                                                              Implementation Actions (2001-2002)            Agencies                                       Deliverables                                   % Complete                        Comments

                                                                                             1. Monitor gender imbalances in              EQ               BSSSS – Participation in ICT subjects in schools by gender:                    Ongoing
                                                                                             participation in ICT activities in schools   BSSSS            • Information Technology Systems (231 female, 733 male)
                                                                                             and promote strategies to reduce them.       QSCC             • Information Processing & Technology (2594 female, 8976 male)
                                                                                                                                                           • Computer Studies (Communication) (5723 female, 7444 male)
                                                                                                                                                           • Sessions such as “Women in IT” included in the teacher conferences for
                                                                                                                                                             Information Technology Systems

                                                                                             2. Emphasise opportunities for women’s       DIIESRQ          EQ - Is developing an information sheet on careers for women in ICT            75
                                                                                             participation in ICT careers awareness       (IIB)            for schools.
                                                                                             material.                                    DET              DIIE (IIB) - 42% of projects in Round One of the i-STAR project included
                                                                                                                                          EQ               activities that focused on emphasizing the opportunities for women’s
                                                                                                                                          Industry Assns   participation in ICT careers.
                                                                                                                                                           26% of applications in Round Two include projects that focus on emphasizing
                                                                                                                                                           the opportunities for women’s participation in IT&T careers.
                                                                                                                                                           Both the IT&T Careers Stuff kit and the IT&T Career/Skills Web Site have       100          Southbank Institute of TAFE offers the Diploma in
                                                                                                                                                           specific sections relating to opportunities for women’s participation in ICT                Multimedia and Certificate IV in Information
                                                                                                                                                           careers awareness.                                                                          Technology for girls through the project GRRLS – a
                                                                                                                                                           DET – Qualifications for women and girls in information technology are         15.64        joint venture with QANTM.
                                                                                                                                                           promoted through TAFE.

                                                                                             3. Support female-based organisations        DIIESRQ          DNRM - Promotes Springboard programs that include ICT-orientated programs      100
                                                                                             and groups and other initiatives to          Industry Assns   for women returning to the workforce and for personal/professional
                                                                                             market ICT careers to girls in schools and   All agencies     development.
                                                                                             to women either entering or returning to                      DIIE - IT&T Careers Stuff kit promotes ICT careers to girls in schools.        Ongoing
                                                                                             the workforce.                                                i-STAR program funded Women in Technology (WIT) projects which
                                                                                                                                                           encouraged girls and women to take up an ICT career.
                                                                                                                                                           DPW - Key appointments within DPW include female officer/s as part of IT
                                                                                                                                                           management team/s.
                                                                                                                                                           DPC - Supported several workshops that provided training in ICT to young
                                                                                                                                                           women, longer term unemployed women and young mothers. This included the
                                                                                                                                                           Women in Technology (WIT) Showcase Event 2000.
                                                                                                                                                           TREAS - Continues to support a range of organisations promoting ICT careers
                                                                                                                                                           ie. Women in Technology (WIT), Queensland Women in the Public Service
                                                                                                                                                           (QWIPS), Institute of Public Administration of Australia (IPPA) as well as
                                                                                                                                                           through Treasury’s own Women’s Reference Group and Graduate Program. As
                                                                                                                                                           part of the Treasury Graduate Program, representatives visit Universities to
                                                                                                                                                           promote a range of careers within Treasury including ICT.
                                                                                             Implementation Actions (2001-2002)       Agencies                                     Deliverables                                     % Complete                         Comments

                                                                                            4. Establish a government women’s       DIIESRQ        DNRM - Has established the Women's Network. The network is a vehicle to          100
                                                                                            group, similar to the Women in          All agencies   provide information on available training, including ICT training.
                                                                                            Technology (WIT) group, to foster                      DIIE - Provides ongoing input into the Women in Emerging Industries group.       Ongoing
                                                                                            mentoring, promote professional
                                                                                            development and market ICT careers to                  DPW - Senior women’s group operating within the department. Key
                                                                                            women either in or returning to the                    appointments include female officer/s as part of IT management team/s.
                                                                                            government workforce.                                  DPC -DET in collaboration with Office for Women (OfW) commissioned a                          No budget attached to the implementation of the
                                                                                                                                                   report on Women in Emerging Industries, particularly in relation to                           recommendations.
                                                                                                                                                   Information Technology in the Public Sector Traineeship initiative. The report
                                                                                                                                                   was presented to the Jobs Policy Council in December 2000. Recommendations
                                                                                                                                                   from the report are being progressively implemented. OfW & DIIESRQ are on
                                                                                                                                                   the working party.
                                                                                                                                                   DoF, DSQ, DATSIP and DCS encourage women A08+ to participate in relevant         Ongoing
                                                                                                                                                   leadership programs/workshops.
                                                                                                                                                   Treasury - Has specifically established the Women’s Reference Group which                     Treasury is in the process of developing a Diversity
                                                                                                                                                   interfaces with the WIT group on a regular basis. Brochures and information                   web site which will include Treasury’s policies and
                                                                                                                                                   on IT careers for women is distributed through the organisation to increase                   practices relating to Women in the Workplace.
                                                                                                                                                   awareness of IT trends, issues and development opportunities.
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                                                                                   DES - Has implemented a Women’s Reference Group to promote mentoring             Ongoing
                                                                                                                                                   and assist in addressing issues within the work place.
                                                                                                                                                   DTRFT – IT Section 40% female.
 24
                                                                                                                                                                                                 Section 2 ICT Skills
  25
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                            1.5     ICT Skills Objective 5 (3.1.5)
                                                                                                    To increase ICT skills delivery in the vocational education and training sector and improve industry recognition of the role played by vocational education and training in ICT skills development.


                                                                                              Implementation Actions (2001-2002)                Agencies                                        Deliverables                                        % Complete                         Comments

                                                                                             1. Undertake a number of TAFE                    DET            Commitment to IT Centres of Excellence:                                                Ongoing
                                                                                             Queensland institute-based initiatives                          • Brisbane Institute of TAFE has added Diploma of Data Communications to
                                                                                             such as the implementation of an                                  course offerings for 2002
                                                                                             e-institute strategy at the Southbank                           • Moreton Institute of TAFE established the MteC facility to establish
                                                                                             Institute of TAFE, which aims to create a                         partnerships with information technology industry partners and to introduce
                                                                                             virtual learning community with links to                          new training programs for industry
                                                                                             schools, universities and partners, and the                     • Southbank Institute of TAFE has increased offerings in Information
                                                                                             establishment of IT&T Centre of                                   Technology, Multimedia, Graphic Design and e-commerce
                                                                                             Excellence at Brisbane Institute of TAFE.                       • Collaboration between Institutes and partners in industry and other
                                                                                                                                                               educational providers has occurred to develop and deliver information
                                                                                                                                                               technology courses
                                                                                                                                                             • Southbank Institute of TAFE has increased e-support through the
                                                                                                                                                               establishment of an e-reserve (library), e-learn centres and the I-net Strategy.
                                                                                                                                                             Consultations with universities to develop pathways for articulation.

                                                                                             2. Provide funding assistance to                 DET            DET - 93 private sector employers and group training organisations received            Ongoing
                                                                                             employers to take on ICT trainees.                              incentives of up to $2200 (inc. GST) for employing 138 information
                                                                                                                                                             technology trainees.

                                                                                             3. Implement ICT traineeship programs in         DET            DNRM - Contributes to the development of partially qualified IT employees by           100
                                                                                             the Queensland Public Sector.                    All agencies   adopting a strategy of accepting four student trainees from QUT each year
                                                                                                                                                             under the cooperative education program.
                                                                                                                                                             TREAS - Participates in the QUT cooperative education program and runs an              Ongoing
                                                                                                                                                             internal graduate program.

                                                                                                                                                             QH - Provides work experience for school-based students interested in an ICT career.   Ongoing

                                                                                                                                                             DET - 121 information technology trainees were recruited in Public Sector                           Completion rates for trainees are unavailable as trainee
                                                                                                                                                             agencies. Most Departments are participants in the Public Sector traineeship                        commencements occur late in the financial year and
                                                                                                                                                             scheme as part of DET’s Breaking the Unemployment Cycle initiative.                                 most ICT traineeships are longer than 12 months.
                                                                                                                                                             DTRFT – Permanently employed graduate trainee IT Section.

                                                                                             4. Fund an industry skills development           Enabling       DIIE – Funded Enabling Queensland for a project to promote the advantages of           50           Project was initiated in response to the IT Skills Hub
                                                                                             program to promote training                      Queensland     VET-qualified students to ICT employers. Forums were held with schools,                             survey suggesting that the vocational training system
                                                                                             opportunities in the vocational education        DET            registered training organisations, group schemes, New Apprenticeship Centres,                       is producing in excess of 1000 graduates against
                                                                                             sector and industry training activity in         DIIESRQ        employers and industry associations. These were undertaken in Brisbane and                          demand, yet employers continue to prefer university
                                                                                             general.                                                        major regional areas.                                                                               graduates.

                                                                                             5. Encourage incorporation of vendor             DET            EQ – Vendor certification is actively promoted as a desirable qualification            25           Enabling Queensland has been appointed lead agency
                                                                                             certification training into vocational           Enabling       under EQ’s enterprise bargaining (EB) arrangements.                                                 in the development of an implementation model.
                                                                                             training arrangements.                           Queensland
                                                                                                                                              EQ             DET - A national project to incorporate vendor certification training into
                                                                                                                                                             vocational training arrangements has been funded by the Australian National
                                                                                                                                                             Training Authority.

                                                                                             6. Provide funding for scholarships at the       DIIESRQ        DIIE (IIB) - 80 scholarships in interactive visualisation and games design were        100          Although payment has been completed, final students
                                                                                             diploma level in Interactive Visualisation and   (IIB)          funded in 2001.                                                                                     will not graduate until June 2002.
                                                                                             Games Design and Education and Training.         QANTM
                                                                                            1.6    ICT Skills Objective 6 (3.1.6)
                                                                                                   To ensure that Queensland-based universities take a leading role in:
                                                                                                   • meeting Queensland’s ICT skills needs; and
                                                                                                   • enhancing industry-university links.


                                                                                              Implementation Actions (2001-2002)          Agencies                                      Deliverables                                    % Complete                        Comments

                                                                                             1. Address ICT skills issues in the        OHE            • Analysis of issues arising from a strategic plan discussion paper, including   50           The OHE will continue to develop the plan, with a
                                                                                             State Government Higher Education                           ICT education needs.                                                                        view to completion in early 2002.
                                                                                             Strategic Plan.                                           • Framing strategic directions to cover the capacity of the higher education
                                                                                                                                                         sector to contribute to Smart State aims, and to map out the strategic
                                                                                                                                                         support State Government can provide to the sector.
                                                                                                                                                       • Articulating expected outcomes from the strategic plan, particularly with
                                                                                                                                                         regard to State priorities.

                                                                                             2. Consider industry-based proposals for   DIIESRQ        DIIE (IIB) - One project in Round One of i-STAR was funded to provide VET        100
                                                                                             assistance in providing higher education   (IIB)          and Rural/Regional Scholarships for WIT 2001 Scholarship Awards.
                                                                                             scholarships.                              Industry       .
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                                                                        Assns
                                                                                                                                        Higher Ed’n
                                                                                                                                        Institutions

                                                                                             3. Facilitate the development of ICT       DIIESRQ        DIIE (IIB) - Is helping to develop an ICT Alumni within Queensland Education     Ongoing      The IIB will be sponsoring the formation of an ICT
                                                                                             alumni programs.                           (IIB)          and Training bodies under i-STAR Round Two.                                                   Industry Alumni with the University of Queensland.
                                                                                                                                        Higher Ed’n
                                                                                                                                        Institutions

                                                                                             4. Promote online courses available in     DIIESRQ        DIIE (IIB) - All of the Round One i-STAR projects directly or indirectly         66.6
                                                                                             Queensland to students.                    (IIB)          promoted online courses available to students in Queensland. Direct
                                                                                                                                        Higher Ed’n    mechanisms included information sessions on courses, including those online,
                                                                                                                                        Institutions   were directed at school students. Relevant information was also provided to
                                                                                                                                                       teachers, career advisors and parents.
                                                                                                                                                       Both the IT&T Careers Stuff kit and the IT&T Career / Skills Web Site have
                                                                                                                                                       specific sections that highlight course options for Queensland students.
 26
                                                                                                                                                                                             Section 2 ICT Skills
  27
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                            1.7    ICT Skills Objective 7 (3.1.7)
                                                                                                   To promote ICT employment as a high quality, rewarding and exciting career.


                                                                                              Implementation Actions (2001-2002)            Agencies                                         Deliverables                                     % Complete                        Comments

                                                                                             1. Promote understanding by industry         DIIESRQ          DIIE - Round Two of i-STAR includes activities that focus on educating             Ongoing
                                                                                             and industry associations of opportunities   (IIB)            industry/industry associations regarding the opportunities that ICT provides. In
                                                                                             to address the issues of staff recruitment   DET              particular it focuses on the need to train and retrain ICT staff.
                                                                                             and retention through effective              Industry Assns
                                                                                             human resource management systems            DSD              DET - Enabling Queensland continues to work with other Industry Training
                                                                                             and processes.                                                Advisory Bodies to integrate relevant ICT training into their national training
                                                                                                                                                           packages.
                                                                                                                                                           An Enabling Queensland CD ROM has been produced with information on                             The CD ROM developed under project funds from the
                                                                                                                                                           current projects and offering links and products to present training options                    DIIE.
                                                                                                                                                           for readers.

                                                                                             2. Develop and implement a strategy to       DET              QAO - Utilised job rotation and internal and external training as one              Ongoing      IT Services has offered employment opportunities to
                                                                                             address issues concerning recruitment        All agencies     retention strategy.                                                                             past graduates from the cooperative education
                                                                                             and retention of ICT staff within the                                                                                                                         program.
                                                                                             Queensland Public Sector.                                                                                                                                     Department of Housing has implemented a Contractor
                                                                                                                                                                                                                                                           Replacement Strategy to recruit and retain IT staff.
                                                                                                                                                                                                                                                           Part of that strategy is a Graduate Recruitment
                                                                                                                                                                                                                                                           Program with 15 IT graduates recruited into a twelve-
                                                                                                                                                                                                                                                           month in-house development program.
                                                                                                                                                           DNRM - Adopts a strategy of accepting four QUT students each year under the        Ongoing
                                                                                                                                                           cooperative education program.
                                                                                                                                                           DIR - Developed and implemented Ministerial and OPS Directives 04/00 and           100
                                                                                                                                                           05/00 to provide Whole-of-Government interim arrangements to attract and
                                                                                                                                                           retain key employees engaged in ICT roles.
                                                                                                                                                           DIR - Reviewed the interim arrangements to attract and retain key employees        100
                                                                                                                                                           engaged in ICT roles and conducted initial consultations with agencies to
                                                                                                                                                           determine the feasibility of fixed term market rate adjustment mechanisms for
                                                                                                                                                           positions which the QPS has difficulty attracting and retaining staff.
                                                                                                                                                           DPC -Provided feedback and statistics to DET in the formulation of the recent
                                                                                                                                                           interim ICT incentive scheme.
                                                                                                                                                           DoF and DSQ/DATSIP - Participated in CICC group to progress interim IT
                                                                                                                                                           R&R strategy.
                                                                                                                                                           DMR - Is supporting recruitment and retention of ICT staff through its
                                                                                                                                                           Leadership and Learning Centre initiative.
                                                                                                                                                           DH – Implemented Contractor Replacement Strategy to enhance ability to
                                                                                                                                                           recruit and retain ICT staff. Fifteen graduates in 12 months through Graduate
                                                                                                                                                           Recruitment Program.
                                                                                                                                                           DET - The Women in Emerging Industries Project has commenced to                    100          The initial project has been completed, with project
                                                                                                                                                           investigate low numbers of females entering information technology                              recommendations in the process of being actioned by
                                                                                                                                                           traineeships in the Public Sector.                                                              the Steering Committee.
                                                                                                                                                           DES - The recent IS restructure has sought to establish a permanent base of IS
                                                                                                                                                           resources consistent with a new IT service delivery model.
                                                                                            1.8     ICT Skills Objective 8 (3.1.8)
                                                                                                    To raise ICT skill levels in the workforce through supporting:
                                                                                                    • increased industry-funded employee training;
                                                                                                    • informal upgrading and recognition of skills gained; and
                                                                                                    • awareness raising and training in ICT applications in business and Government.


                                                                                              Implementation Actions (2001-2002)             Agencies                                        Deliverables                                    % Complete   Comments

                                                                                             1. Promote understanding by industry          DIIESRQ          DIIE (IIB) - Round Two of i-STAR includes activities that promote VET as a       5
                                                                                             and industry associations of opportunities    (IIB)            means of addressing ICT staff training issues.
                                                                                             to address ICT staff training issues          DET              DET - Work continues with Industry Training Advisory Bodies to integrate
                                                                                             through a variety of vocational education     Industry Assns   relevant ICT training into their national training packages.
                                                                                             and training mechanisms.                      Enabling
                                                                                                                                           Queensland

                                                                                             2. Develop and sponsor an Award for           DIIESRQ          DIIESRQ – Sponsored the Asia Pacific Queensland IT&T Awards. The                 100
                                                                                             Excellence in industry skills development     (IIB)            Department also sponsored two categories for the Awards:
                                                                                             in Queensland as part of the annual                            • The IT Regional Community Skills Award; and
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                             ICT awards.                                                    • The IT&T Skilling and Training Award.
                                                                                                                                                            DNRM - Sponsored the Environment & Natural Resources award for the 3rd           100
                                                                                                                                                            time at the annual IT&T awards.

                                                                                             3. Increase the relative weight given to      DIIESRQ          DIIE- Is addressing this issue as part of developing a new IT industry           Ongoing
                                                                                             training issues in the industry                                accreditation process.
                                                                                             contribution arrangements for
                                                                                             Government ICT procurement.

                                                                                             4. Publicise training support                 DIIESRQ          DIIE (IIB) - Both the i-STAR and CSDP programs are publicised through the IIB    100
                                                                                             arrangements and programs through the         (IIB)            Web Site. As well, a number of training support arrangements and programs are
                                                                                             communication and information portal.                          highlighted within IT&T Careers Stuff Kit and the IT&T Career/Skills Web Site.

                                                                                             5. Provide training packages in ICT and       DSD              DSD - Computer Applications for Small Enterprises (CASE) involves the            Ongoing
                                                                                             e-commerce for small business.                DET              delivery of e-commerce seminars, workshops, fact sheets, case studies, one-on-
                                                                                                                                           DIIESRQ          one assistance and clustering through specially trained staff in the State
                                                                                                                                           (IIB)            Development Centres (SDCs).
                                                                                                                                                            Queensland Electronic Business Network (Qe.NET) was a network of local           100
                                                                                                                                                            trainers in 22 communities throughout Rural and Remote Queensland. Qe.NET
                                                                                                                                                            trainers delivered e-commerce awareness raising workshops to local small
                                                                                                                                                            business people.
                                                                                                                                                            The IT&T Upskilling Project will upskill small IT&T providers in rural and
                                                                                                                                                            regional areas of the State to help them better support their SME clients.
                                                                                                                                                            DIIE (IIB) - Round Two of i-STAR includes the development of training
                                                                                                                                                            packages in ICT and e-commerce for small business.
                                                                                                                                                            DET - The e-business training package is currently being finalised. It is
                                                                                                                                                            anticipated this will be available in 2002.

                                                                                             6. Include recognition of the critical role   DPC (OPSME)      QAO – Information management will be included in revised SES Competencies.       Ongoing
                                                                                             of information management in public           All agencies     DNRM - Accountability maps for all SES follow the Australian Business
                                                                                             service Senior Executive Service                               Excellence Framework that includes a specific category for data, information
                                                                                             competencies.                                                  and knowledge.
                                                                                                                                                            DH - Performance Agreements for Senior Executive Service members of the
                                                                                                                                                            Department of Housing address the requirement to manage knowledge and
                                                                                                                                                            information. Similar arrangements also extend to all Senior Officers within
 28




                                                                                                                                                            the Department.
                                                                                                                                                                                            Section 2 ICT Skills
  29
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                            1.8     ICT Skills Objective 8 (3.1.8) Continued
                                                                                                    To raise ICT skill levels in the workforce through supporting:
                                                                                                    • increased industry-funded employee training;
                                                                                                    • informal upgrading and recognition of skills gained; and
                                                                                                    • awareness raising and training in ICT applications in business and Government.


                                                                                              Implementation Actions (2001-2002)             Agencies                                      Deliverables                                     % Complete                         Comments

                                                                                             6. Include recognition of the critical role   DPC (OPSME)    DPW, DoF, DSQ, DATSIP and DCS – All plan to include information
                                                                                             of information management in public           All agencies   management requirements in future SES position descriptions.
                                                                                             service Senior Executive Service                             DPC - Considered in conjunction with the review of the Performance                             May already be included in performance reviews.
                                                                                             competencies (continued).                                    Management Culture Strategy for CEOs and SES officers.
                                                                                                                                                          TREAS - Information management has been built into the staff competencies
                                                                                                                                                          component of the Individual Performance Statements.
                                                                                                                                                          EQ - Work Profiles for SES positions currently reflect the need for recognition
                                                                                                                                                          of information management competencies as being critical.
                                                                                                                                                          QH - Is developing the Leadership Development Program, Annex 1 and 2 for
                                                                                                                                                          current and future executive staff with Griffith University and Central
                                                                                                                                                          Queensland University. The Program has modules on managing information
                                                                                                                                                          systems, and data evaluation and decision-making.
                                                                                                                                                          DMR - Senior Executive Career Management within Main Roads is being
                                                                                                                                                          supported through the Leadership and Learning Centre.

                                                                                             7. Institute arrangements for raising the     DPC (OPSME)/   DNRM - Implemented commercially developed computer-based training (CBT)           Ongoing
                                                                                             ICT skills of public sector employees at      DET            initiative involving thirteen self-paced courses covering application
                                                                                             all levels, including ensuring that ICT       All agencies   development, network support and systems support.
                                                                                             training is central to the training agenda                   DIIE - Is participating in the Queensland Government Online College
                                                                                             incorporated in the new EBA in the                           Steering Committee.
                                                                                             public service, and that certified ICT                       DH - As part of the Department’s EB Agreement a training initiative was set up                 The DH Training Calendar includes a discrete set of IT
                                                                                             training arrangements which recognise                        to support officers within levels AO2 to AO4 to complete the Certificate 3 in                  courses covering many Microsoft products or tailoring
                                                                                             prior learning are instituted.                               Government. Officers are able to specialise in IT as part of the qualification.                a specific needs training package for staff that
                                                                                                                                                                                                                                                         includes a dedicated IT component. The EBA
                                                                                                                                                                                                                                                         component rests with DIR.
                                                                                                                                                          DPC - Is currently renewing its multi-agency outsourced IT training contract,     25           (Tender due out end-Oct).
                                                                                                                                                          which includes supply of nationally recognised certificate courses; opened a
                                                                                                                                                          new Technology Training Centre in April 2000 – with 838 attendees recorded
                                                                                                                                                          for 2000/01 and worked with the Australian Computer Society to improve
                                                                                                                                                          RPL entry criteria and procedures and encourage the professionalisation of its
                                                                                                                                                          ICT workforce.
                                                                                                                                                          DoF and DCS – A computer based training package is available via                  100          Ongoing annual licensing.
                                                                                                                                                          departmental Intranet.
                                                                                                                                                          TREAS - ICT training is incorporated into the Treasury Induction process.
                                                                                                                                                          Treasury also offers Hints and tips days and in-house ICT training.
                                                                                                                                                          DSQ/DATSIP - Computer-based training package available via departmental
                                                                                                                                                          Intranet for Families/DSQ.
                                                                                                                                                          ICT skills development is built into HR Training strategies at all levels-        5
                                                                                                                                                          learning and development framework, staff training & development strategy
                                                                                                                                                          and induction training.
                                                                                             Implementation Actions (2001-2002)            Agencies                                      Deliverables                                   % Complete                        Comments

                                                                                            7. Institute arrangements for raising the    DPC (OPSME)/   EQ – As part of the Schooling 2001 Project approximately 22,500 Queensland
                                                                                            ICT skills of public sector employees at     DET            teachers have been formally accredited with Minimum Standards for Learning
                                                                                            all levels, including ensuring that ICT      All agencies   Technology.
                                                                                            training is central to the training agenda                  Learning and Development Centres have been established and grants to
                                                                                            incorporated in the new EBA in the                          Districts have occurred as part of Networked Learning Communities.
                                                                                            public service, and that certified ICT                      QH - Has developed the Leadership Development Program Annex 3 and 4 for         75           The program includes Certificate 2 compulsory module
                                                                                            training arrangements which recognise                       current and future first line managers. In addition a Diploma in Government                  and Certificate 3 elective module – Use technology in
                                                                                            prior learning are instituted (continued).                  has been developed for Annex 3 level which includes the module Manager                       the workplace.
                                                                                                                                                        Workplace Information.
                                                                                                                                                        DTRFT – Dedicated ICT training officer – regional training.                                  Each District office in Central Queensland region has
                                                                                                                                                                                                                                                     an ICT training program in place.
                                                                                                                                                        DMR - Raises staff skills through training in particular software skills        100          Approximately 1200 people undertook training in the
                                                                                                                                                        ensuring they are up-to-date with current applications, including Microsoft                  past twelve months and up to 400 accessed RPL/RCC.
                                                                                                                                                        Office Training.

                                                                                                                                                        DET - The development of IT&T skills is included in the State Government        Ongoing
                                                                                                                                                        Departments Certified Agreement 2000 training. Qualifications offered are:
                                                                                                                                                        • Certificate III in Government (Information Technology); and
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                                                                                        • Certificate III in Information Technology (Software Applications).
                                                                                                                                                        Both qualifications have the provision to offer Recognition of Prior Learning
                                                                                                                                                        (RPL) and Recognition of Current Competency (RCC).
                                                                                                                                                        DIIE (QSA) - QSA organised and presented 4 workshops in Brisbane and            100
                                                                                                                                                        Townsville on managing and preserving electronic records (including e-
                                                                                                                                                        messages and webpages) to state and local government employees. QSA also
                                                                                                                                                        presented sessions in several training and education activities organised by
                                                                                                                                                        industry. A training program for 2002 is currently being developed (output =
                                                                                                                                                        Policy, Regulatory and Advisory Services; measure = % of Government
                                                                                                                                                        Departments using QSA records services).
                                                                                                                                                        DT - Plans have been developed to allow staff within the Department’s                        Departmental training is not managed centrally. All
                                                                                                                                                        Information Services Branch to develop and align their skills to the current                 departmental staff were given the opportunity to
                                                                                                                                                        and future directions of the Branch. Implementation strategies are being                     transition their skills.
                                                                                                                                                        developed.

                                                                                            8. Develop and deliver pilot training        DIIESRQ        DIIE (IIB) - IT&T Strategy Course held for Building and Construction industry   Ongoing
                                                                                            programs for building and construction       (IIB)          in 2000.
                                                                                            industry management staff to assist them
                                                                                            develop ICT strategies for their
                                                                                            organisations.
 30
                                                                                                                                                                                       Section 2 ICT Skills
  31
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                            1.9    ICT Skills Objective 9 (3.1.9)
                                                                                                   To ensure Queensland is recognised internationally as an attractive immigration destination for people with ICT skills and their families.


                                                                                              Implementation Actions (2001-2002)         Agencies                                      Deliverables                                   % Complete   Comments

                                                                                             1. Investigate options for maintaining    DIIESRQ        EQ - Exploring options for establishing links with overseas recruitment
                                                                                             and expanding contacts with expatriate    (IIB)          agencies to meet ICT needs in schools and to address teacher shortages.
                                                                                             Queenslanders engaged in ICT activity.    Universities
                                                                                                                                       DET            DIIE (IIB) - As part of Round 2, mechanisms to support ICT Alumni within        0
                                                                                                                                       EQ             Queensland Education and Training bodies are being assessed. One of the
                                                                                                                                       Private        objectives of these Alumni will be the maintenance of contact with expatriate
                                                                                                                                       training       Queenslanders engaged in ICT activity.
                                                                                                                                       providers

                                                                                             2. Identify the needs of migrant ICT      DIIESRQ        DIIE - Monitored Commonwealth’s Backing Australia’s Ability which proposes      Ongoing
                                                                                             professionals to improve Government       DIMA           increasing the number of ICT skilled migrants.
                                                                                             and community-based service, and seek     DSD            DSD - Is actively involved in Business Migration but not skills migration.      NA
                                                                                             to leverage their business networks for                  The Federal Government through Dept of Immigration and Multicultural
                                                                                             further industry development and                         Affairs (DIMA) has a policy for skilled applicants to have their visas fast
                                                                                             skills attraction.                                       tracked (within weeks rather than months).
                                                                                            1.10 ICT Skills Objective 10 (3.1.10)
                                                                                                   To ensure Queenslanders have the skills required to be able to function effectively in the information age, taking full advantage of community-based avenues for skill development.


                                                                                              Implementation Actions (2001-2002)           Agencies                                      Deliverables                                     % Complete                          Comments

                                                                                             1. Identify and support community           DIIESRQ        DNRM - The Queensland Spatial Information Infrastructure Council has              25
                                                                                             initiatives with the potential to raise     DPC            investigated areas of spatial information awareness and skills in community
                                                                                             awareness and use of ICT for community      DPI            sectors with a view to developing strategies for increasing this awareness and
                                                                                             purposes.                                   LGAQ           skills.
                                                                                                                                                        See 3.1.10 Action 2                                                               25           Funding available for four rounds of Program.
                                                                                                                                                        DLGP - Production of CD-ROM for councillors and library users to raise            80
                                                                                                                                                        awareness about the system of local government in Queensland, as part of
                                                                                                                                                        Local Government Awareness Week 2001. Includes presentation on ‘Why We
                                                                                                                                                        Need Councils’, and a local government careers kit.
                                                                                                                                                        DMR - Initial discussions in Central region regarding using surplus DMR IT
                                                                                                                                                        equipment in Aboriginal communities (in conjunction with local schools).
                                                                                                                                                        DPI - Publication of Queensland Rural Internet Guide.                             100          Published as an insert in Queensland Country Life.
                                                                                                                                                        DES - Almost completed Volunteer Portal to provide an Internet-based              70
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                                                                                        communication and collaboration environment for DES volunteers. This is a
                                                                                                                                                        joint Microsoft and DES initiative.

                                                                                             2. Develop and implement a Community        DIIESRQ        DIIE – Twenty-four projects approved for funding under the first round of         Ongoing
                                                                                             Skills Development Program in               EQ             Community Skills Development Program in ICT to promote and develop ICT
                                                                                             conjunction with communities to identify    LGAQ           skills through community service organisations located in rural, regional and
                                                                                             and fund community development                             remote communities in Queensland (with populations of less than 10,000).
                                                                                             activities with an ICT skills focus.

                                                                                             3. Evaluate the benefits of telecommuting   DPC (OPSME)/   DNRM - A telecommuting trial was undertaken from March 2000 to June 2001          70
                                                                                             as a way of working in the public sector    DET            involving 17 participants from 5 work units, including 1 team of 9 teleworkers.
                                                                                             in Queensland.                              All agencies   Evaluation of the trial identified significant improvements in job satisfaction
                                                                                                                                                        and productivity but some negatives relating to the absence of staff from the
                                                                                                                                                        workplace. A workshop to be held in November/December 2001 will determine
                                                                                                                                                        the longer-term direction of telecommuting in the Department.
                                                                                                                                                        DH - Development of an appropriate policy framework to support and manage         70
                                                                                                                                                        telecommuting by the Department’s staff is well advanced and will be finalised
                                                                                                                                                        in the coming months.
                                                                                                                                                        DIR - Research and consultation conducted including survey, focus groups and      100          Deliverables link to attraction and retention of people
                                                                                                                                                        discussion paper 1997 to 1998.                                                                 and knowledge. Links also to IR Services output
                                                                                                                                                                                                                                                       performance measures.
                                                                                                                                                        Developed draft policy and Flexible Work Practices -Telecommuting Framework       100
                                                                                                                                                        and Management Options Kit. Trialled in the QPS from 1999 to 2001.

                                                                                                                                                        Evaluation progress report to Cabinet 2001.                                       100

                                                                                                                                                        DPW - Agreement to further telecommuting arrangements within the                  80           Carried out a telecommuting pilot and the results of
                                                                                                                                                        Department.                                                                                    this trial are being reviewed. Cost benefit analysis will
                                                                                                                                                                                                                                                       be undertaken during this process.
                                                                                                                                                        DoF - Upgrade capacity and robustness of dial-in facilities to enable remote      100
                                                                                                                                                        and roving work pilots.
 32
                                                                                                                                                                                        Section 2 ICT Skills
  33
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                            1.10 ICT Skills Objective 10 (3.1.10) Continued
                                                                                                  To ensure Queenslanders have the skills required to be able to function effectively in the information age, taking full advantage of community-based avenues for skill development.


                                                                                             Implementation Actions (2001-2002)           Agencies                                      Deliverables                                    % Complete                              Comments

                                                                                            3. Evaluate the benefits of telecommuting   DPC (OPSME)/   TREAS - Telecommuting has been identified as an initiative in improving
                                                                                            as a way of working in the public sector    DET            organisational performance and is incorporated in the Queensland Treasury
                                                                                            in Queensland (continued).                  All agencies   (Core) Enterprise Bargaining Agreement 1997
                                                                                                                                                       - Telecommuting, as a formal practice, was endorsed by Treasury and has been
                                                                                                                                                       in use since 1999.
                                                                                                                                                       DSQ/DATSIP - Upgrade capacity and robustness of dial-in facilities to enable     100
                                                                                                                                                       remote and roving work pilots.
                                                                                                                                                       QH - Development of a QH Telecommuting Policy and piloting of technology
                                                                                                                                                       to support such a policy, i.e. remote access.
                                                                                                                                                       DTRFT – Improved terminal server solution for improved access for regional
                                                                                                                                                       and dial-in users. Trialling part-time telecommuting.
                                                                                                                                                       DET - A telecommuting trial has been completed and plans are underway for        100 for trial     The pilot was conducted in a limited number of
                                                                                                                                                       implementation.                                                                  Ongoing           regional and central offices and TAFE institutes.

                                                                                                                                                       DT – Staff have been telecommuting for a number of years. No formal
                                                                                                                                                       evaluation of the benefits has been conducted within DT.

                                                                                                                                                       DMR – Limited trials of telecommuting being conducted.                           50                A small number of staff across DMR participated in a
                                                                                                                                                                                                                                                          telecommuting pilot under a draft telecommuting
                                                                                                                                                                                                                                                          policy. This policy is currently under review.

                                                                                                                                                       DCS - Development of internal procedures to manage flexible work practices       45
                                                                                                                                                       securing dialup facilities.
                                                                                                                                                       - North Queensland telecommuting trial completed with Community
                                                                                                                                                       Corrections Field Officers. Now evaluating results of this trial for wider
                                                                                                                                                       implementation.

                                                                                                                                                       EPA - Provision of telecommuting opportunities for up to 30 officers currently   100 (ongoing      The Agency has recognised that flexible work practices
                                                                                                                                                       in the Agency.                                                                   provision of      such as telecommuting can provide benefits for
                                                                                                                                                                                                                                        these services)   working in the public sector.
                                                                                            1.10 ICT Skills Objective 11 (3.1.11)
                                                                                                   To raise IT&T skill levels in rural and regional Queensland to provide equitable access to the opportunities available in the information age.


                                                                                              Implementation Actions (2001-2002)           Agencies                                     Deliverables                                   % Complete                          Comments

                                                                                             1. Provide ICT training support to people   DET            DIIE See 1.10.1 Action 1                                                       25           Funding available for four rounds of Program.
                                                                                             in rural and regional Queensland.                          DET - 1/10/00 - 30/9/01 approximately $12 million was spent on delivery of                  This is expected to increase to $14 million for the
                                                                                                                                                        VET ICT qualifications and competencies in rural and regional Queensland.                   next year.

                                                                                                                                                        - 1/10/00 - 30/9/01 an estimated $7.5 million was expended on TAFE IT                       TAFE Queensland supports ICT training for rural and
                                                                                                                                                        infrastructure in regional and rural Queensland. Part of the Queensland                     regional Queenslanders through its online delivery
                                                                                                                                                        Government’s commitment to expend $52 million on IT infrastructure over the                 services, videostreaming and videolink.
                                                                                                                                                        next three years.
                                                                                                                                                                                                                                                    The following programs are components of the State
                                                                                                                                                                                                                                                    Government’s Breaking the Unemployment Cycle
                                                                                                                                                                                                                                                    initiatives:

                                                                                                                                                        DET - Community Employment Assistance Program.                                              • Funds for community based organisations to provide
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                                                                                                                                                                                      assistance to long term unemployed persons.
                                                                                                                                                                                                                                                      (Currently 13 projects specifically delivering training
                                                                                                                                                                                                                                                      in IT multimedia and general office skills).
                                                                                                                                                        DET - Community Jobs Plan.                                                                  • Funds for community based organisations to employ
                                                                                                                                                                                                                                                      long term unemployed persons on community
                                                                                                                                                                                                                                                      projects. Currently 14 projects containing some
                                                                                                                                                                                                                                                      components of IT.
                                                                                                                                                        DET - Back to Work Program.                                                                 • Funds for job search and introductory IT training to
                                                                                                                                                                                                                                                      unemployed persons aged 45 years and over in
                                                                                                                                                                                                                                                      accordance with specified eligibility criteria.
                                                                                                                                                                                                                                                      Commenced July 2001.
                                                                                                                                                        DET - Community Training Partnerships Program.                                              • This program provides communities with opportunities
                                                                                                                                                                                                                                                      to identify their current and future employment needs
                                                                                                                                                                                                                                                      and link them to local and regional development.
                                                                                                                                                                                                                                                      (Rockhampton, Monto and Gympie identified ICT
                                                                                                                                                                                                                                                      training in their training strategy).

                                                                                             2. Provide people in rural and regional     DIIESRQ        DIIE - See 1.10.1 Action 1 - Local Shire Councils sponsored a number of CSDP   25           Funding available for four rounds of Program.
                                                                                             Queensland with access to ICT-related       DSD            projects and LGAQ participated in the final assessment of applications.
                                                                                             specialist programs and facilities and      QANTM
                                                                                             work with LGAQ to obtain local              LGAQ
                                                                                             government support.

                                                                                             3. Take advantage of agency regional        DPI            DPI - QGAP delivers government information and services electronically via a   90
                                                                                             delivery networks (e.g. QGAP Offices) to    All agencies   web-based application.
                                                                                             encourage use of ICT and, hence,                           DNRM - Working with Access Queensland to assist in ensuring that use of
                                                                                             promotion of community-based skills.                       agency regional delivery networks such as QGAP offices are used to optimal
                                                                                                                                                        advantage for service delivery and to encourage use of ICT as an enabler in
                                                                                                                                                        service delivery.

                                                                                                                                                        DPC - Consolidated Regional Community offices with DPC regional offices and    Ongoing      Training commitment is ongoing.
                                                                                                                                                        provide ICT training and development opportunities.
                                                                                                                                                        EQ – Piloting community access to the Internet using school facilities with    90           Final report to be prepared. It is anticipated that the
                                                                                                                                                        Brisbane City Council, Premiers and DIIESRQ.                                                scope of the pilot will be extended during 2002.
 34
                                                                                                                                                                                        Section 2 ICT Skills
  35
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                            1.10 ICT Skills Objective 11 (3.1.11) Continued
                                                                                                   To raise IT&T skill levels in rural and regional Queensland to provide equitable access to the opportunities available in the information age.


                                                                                              Implementation Actions (2001-2002)          Agencies                                      Deliverables                                    % Complete                         Comments

                                                                                             3. Take advantage of agency regional       DPI            DT - Queensland Transport closely interacts with QGAP offices and other
                                                                                             delivery networks (e.g. QGAP Offices) to   All agencies   agencies delivering services on its behalf. In addition DT manages 66 Customer
                                                                                             encourage use of ICT and, hence,                          Service Centres and actively pursues the use of alternative service delivery
                                                                                             promotion of community-based skills                       channels.
                                                                                             (continued).                                              DH – Provides IT equipment, technical support and help desk to four
                                                                                                                                                       QGAP offices.

                                                                                             4. Deliver a pilot training program for    DSD            DSD - Queensland Electronic Business Network (Qe.NET) was a network of           100
                                                                                             electronic trading to SMEs in rural and    DIIESRQ        local trainers in 22 rural and remote Queensland communities delivering
                                                                                             remote communities.                        (IIB)          e-commerce awareness raising workshops to local small business people.

                                                                                                                                                       DIIE (IIB) - Contributed funds to QeNET.                                         100          An application to Networking the Nation was
                                                                                                                                                                                                                                                     submitted in April 2001 to extend the pilot, but
                                                                                                                                                                                                                                                     was unsuccessful.

                                                                                                                                                       EPA –                                                                                         The Agency goal is to provide ICT services to all staff
                                                                                                                                                       1. Connection of over 100 National Parks offices to ICT services through a       100          at all locations to improve ICT skills throughout
                                                                                                                                                       Virtual Private Network.                                                                      Queensland.
                                                                                                                                                       2. Participation in the Access Queensland (AQ) pilot for online                  20           Agency support for AQ is in line with its direction to
                                                                                                                                                       camping permits.                                                                              provide services through ICT means, encouraging the
                                                                                                                                                                                                                                                     use of these services within Queensland.
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001   36
                                                                                                                                                                         Section 3 ICT Industry Development
  37
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                            Appendix A2 - ICT Industry Development Priority Action Area (3.3)
                                                                                                   The development of the ICT industry reflects the fact that these industries are the vehicles for diffusion of information, ideas and enhanced business practices in the Information
                                                                                                   Economy, and as such will make a substantial contribution to the State’s economy.
                                                                                                   This priority gives emphasis to active up-skilling in the IT area, research, the fostering of biotechnology disciplines, and the celebration of achievements which are innovative,
                                                                                                   increase efficiencies or advance the uptake of communication and information. Innovations in the ICT sector have the power to transform Queensland business across all industries,
                                                                                                   enhance the productivity of Queensland companies and assist them to compete globally.

                                                                                            2.1    ICT Industry Development Objective 1 (3.3.1)
                                                                                                   To increase the availability of statistics and research on industry structures, directions and trends for both private sector investment decisions and public policy purposes.


                                                                                               Implementation Actions (2001-2002)          Agencies                                    Deliverables                                    % Complete                       Comments

                                                                                             1. The Communication and Information        DIIESRQ      DIIE - Good communication channels maintained between CIAB and the               Ongoing
                                                                                             Advisory Board (CIAB) continues to          CIAB         Government. CIAB regularly consulted on all phases of the development and
                                                                                             represent industry views on industry        DSD          promulgation of Government ICT industry policy and strategies. Regional
                                                                                             development issues to the Government.                    representative added to the Board in November 2000.

                                                                                             2. Work to provide information on           DIIESRQ      DIIE/OESR - Enhanced ICT industry survey completed by Government                 100          Will provide benchmark data for guiding Government
                                                                                             current and future trends in the industry   Treasury     Statistician and being prepared for publication.                                              and industry initiatives and for performance
                                                                                             through:                                    ABS                                                                                                        measurement.
                                                                                             • re-establishing the annual IIB survey     NOIE         Support for new private survey of State Government Telecommunications            100
                                                                                                on an improved basis;                                 expenditure and assets.
                                                                                             • working with the
                                                                                                Commonwealth to improve                               Continuing work with other jurisdictions to improve the collection of national   50
                                                                                                the availability and relevance of                     statistics on the industry.
                                                                                                statistics on ICT supply and demand;
                                                                                                and                                                   Agencies committing to publication of schedules for significant procurement      60
                                                                                             • publication of agency procurement                      once they have switched over to the new SPP.
                                                                                                plans under the new State Purchasing
                                                                                                Policy (SPP).

                                                                                             3. Research and monitor industry            DIIESRQ      DIIE - ICT Industry Policy Framework being finalised following extensive         90
                                                                                             developments with a view to designing       DSD          research on industry trends and analysis of latest surveys.
                                                                                             appropriate policy responses.
                                                                                              Implementation Actions (2001-2002)       Agencies                                    Deliverables                                    % Complete   Comments

                                                                                            4. Develop Information Economy           DIIESRQ      DIIE - Analysis of national Readiness Index and global models. Further           50
                                                                                            Readiness Index to measure and monitor   DSD          research on a suitable Index for the State.
                                                                                            the progress of Queensland in the
                                                                                            information age.

                                                                                            5. Encourage feedback on emerging        DIIESRQ      DIIE - Circulation of Government policy proposals and reports of progress on     Ongoing
                                                                                            issues by industry associations.                      initiatives to regular meetings between Government and the ICT Forum
                                                                                                                                                  (representatives from the ICT industry associations).
                                                                                                                                                  Position paper from AIIA considered in formulation of ICT industry strategy.

                                                                                            6. Liaise with Commonwealth              DIIESRQ      DIIE – Representation on national Online Council and taking a leading role in    Ongoing
                                                                                            Government in the development of                      development of national ICT industry policy.
                                                                                            national policy and legislative
                                                                                            frameworks for strategic ICT industry                 DNRM - Represents Queensland on ANZLIC and the Spatial Information               Ongoing
                                                                                            development.                                          Council for the formulation of policy and industry development initiatives for
                                                                                                                                                  the development of the spatial information industry.
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001
 38
                                                                                                                                                                             Section 3 ICT Industry Development
  39
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                            2.2 ICT Industry Development Objective 2 (3.3.2)
                                                                                                   To promote ongoing R&D and innovation in the ICT industries in Queensland.


                                                                                             Implementation Actions (2001-2002)               Agencies                                     Deliverables                                   % Complete                           Comments

                                                                                            1. Support the CRC Facilitation and             DSD          DIIE/DSD Collaborative Industry Ventures -                                       Ongoing        2nd round opened 1/8/2001 and closed 31/10/2001.
                                                                                            Collaboration Innovation Ventures               DIIESRQ      • Promotion and advertisement of round 2; and                                                   Successful applicants to be processed by the end of the
                                                                                            Programs to boost funding to ventures           DPI          • Finalisation of contractual documentation including a milestone schedule.                     calendar year.
                                                                                            crucial to the development of Queensland        Health
                                                                                            industry.

                                                                                            2. Assist with technology diffusion services.   DIIESRQ      DIIE/DSD
                                                                                                                                            (IIB)        1. Smart State Technologies                                                      Ongoing        In the process of being reviewed.
                                                                                                                                            DSD             Connect Businesses with R&D organization;
                                                                                                                                                         2. Technology Diffusion Strategy                                                 Ongoing        Action plan and report due for release in 1st quarter
                                                                                                                                                            Action Plan to be developed outlining initiatives to be promoted by the                      of 2002.
                                                                                                                                                            strategy.
                                                                                                                                                         3. Australian Technology Showcase                                                Ongoing        Focusing presently on increasing ATS membership.
                                                                                                                                                            Continued promotion of Innovative Technologies through a minimum of
                                                                                                                                                            four member networking events and 75 members on board during 2002.
                                                                                                                                                         4. Queensland Manufacturing Institute                                            Ongoing        Revised schedules provide some additional funding
                                                                                                                                                            Promotion of the Government’s technology diffusion strategy for                              which is to be approved by October 2001.
                                                                                                                                                            manufacturing companies through QMI.

                                                                                                                                                         DIIE (IIB) - The IIB hosts briefings for Distributed Information Systems         Ongoing
                                                                                                                                                         Technology (DISTC).

                                                                                            3. Implement the i.lab technology               DIIESRQ      DIIE/DSD - Incubator at Toowong (i.lab) opened in September 2000 to provide      Ongoing        Several companies close to graduation from the
                                                                                            incubator.                                      (IIB)        shared accommodation and facilities to tenant companies as well as assistance                   incubator.
                                                                                                                                            DSD          and mentoring in securing growth capital and marketing and in handling legal
                                                                                                                                                         issues. Fifteen companies were tenants in mid-2001.
                                                                                                                                                         DIIE (IIB) -Provides business advisory and information research services to      Ongoing
                                                                                                                                                         incubate technology companies and clients of the i.lab.

                                                                                            4. Develop and implement a strategy for         DSD          DIIE/DSD - Promote the attraction of business to the State’s research parks to   Ongoing        Brisbane Technology Park (BTP) net website developed
                                                                                            technology research parks and precincts.                     achieve accelerated development of Queensland’s technology and research                         and a number of new occupants on the BTP.
                                                                                                                                                         parks.

                                                                                            5. Assist Queensland ICT firms to access        DSD          DSD - contact with ICT firms through several programs, particularly CASE and     Ongoing
                                                                                            available support for R&D and innovation        DIIESRQ      Qe.Net (details 3.3.11 Action 1) has assisted local firms to become more aware
                                                                                            initiatives.                                    (IIB)        of government support programs.
                                                                                                                                                         DIIE (IIB) - assists Queensland ICT businesses to access Queensland and          Ongoing
                                                                                                                                                         Commonwealth assistance programs including R&D Start, R&D Tax
                                                                                                                                                         Concessions and R&D Graduate.

                                                                                            6. Foster dialogue between industry and         DIIESRQ      Informal dialogue via seminars and workshops. Consideration being given to       Not advanced
                                                                                            research institutions.                          (IIB)        need for formalised contact.
                                                                                            2.3 ICT Industry Development Objective 3 (3.3.3)
                                                                                                  To promote ICT industry development in the information age through the provision of business information and advisory services.


                                                                                             Implementation Actions (2001-2002)          Agencies                                     Deliverables                                      % Complete                           Comments

                                                                                            1. Develop a communication and             DIIESRQ      DIIE (IIB) - The IIB website has been identified to be the entry point for an ICT   Initial        Project being redeveloped to include provision of IIB
                                                                                            information portal for Queensland ICT      (IIB)        industry portal to support and promote the industry and position Queensland         planning       advisory services online to regions.
                                                                                            industries to provide improved access to   CIAB         as a leader in the ICT sector globally.                                             stage
                                                                                            a range of government programs and ICT     DSD
                                                                                            industry products and services.

                                                                                            2. Continue the IIB’s work in providing    DIIESRQ      DIIE (IIB) - In the past 12 months the IIB has provided approximately 800           Ongoing
                                                                                            business advisory and information          (IIB)        pieces of free research to Queensland companies. The IIB Business Advisory
                                                                                            services to the Queensland ICT industry                 team had approximately 3600 interactions with companies and approximately
                                                                                            in line with the objectives of this                     80 workshops and seminars were provided to the industry.
                                                                                            strategy.

                                                                                            3. Produce a comprehensive catalogue of    DIIESRQ      DIIE/DSD - Development of a CD which holds the Goods and Services Guide –           Not advanced   Have agreed to fund 50% of the development of the
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                            Queensland ICT goods and services and      (IIB)        being held until industry database is further populated.                                           CD which incorporates the guide.
                                                                                            make it available online.                               DIIE (IIB) - The Queensland ICT Products and Services Guide was launched by         100            The Guide is an on-line database that lists the
                                                                                                                                                    Minister Lucas on 30 August 2001.                                                                  capabilities, products and services of almost 800
                                                                                                                                                                                                                                                       Queensland ICT companies. The Guide can be accessed
                                                                                                                                                                                                                                                       at www.iib.qld.gov.au/guide/

                                                                                            4. Facilitate growth and development of    DIIESRQ      DIIE (IIB) - In the current financial year, the IIB has visited Cairns (2),         Ongoing        Budget includes salary and project funding.
                                                                                            ICT industry by providing improved         (IIB)        Townsville (2), Mackay (1), Rockhampton (3), Maryborough and Hervey Bay (3),
                                                                                            access to, and delivery of, IIB core                    and Sunshine Coast (4). Visits have provided business advisory services                            Electronic service delivery provides support to regional
                                                                                            products and services in regional areas.                including: assisting with export potential; business planning for growth;                          areas. Newsletters reach IT businesses to support the
                                                                                                                                                    marketing and commercialisation advice; advice on intellectual property;                           location visits by staff and maintain connection and
                                                                                                                                                    industry development consultations; research and information services.                             communication.

                                                                                                                                                    The IIB has developed a plan to profile the strengths of regional ICT industries
                                                                                                                                                    in order to develop effective policies and programs around industry strengths
                                                                                                                                                    in regional areas.

                                                                                            5. Support Queensland’s ICT SMEs by        DIIESRQ      DIIE (IIB) - Has assisted Queensland ICT SMEs to form partnerships with             Ongoing
                                                                                            providing business matching                (IIB)        multinationals through the PfD program and other arrangements. Relationships
                                                                                            opportunities with multinational                        between over 200 SMEs and Ericsson, Panasonic, EDS, Mincom, Nortel
                                                                                            companies through the Commonwealth’s                    Networks, Sun Microsystems, Boeing and other multinationals have been
                                                                                            Partnership for Development programs.                   facilitated through seminars, meetings and business matching processes.

                                                                                            7. Assist ICT industry to leverage         DIIESRQ      DIIE (IIB) - Provides advice and regular briefings to ICT companies and             Ongoing        A number of companies assisted by the IIB have
                                                                                            Government industry development            (IIB)        industry groups in relation to Government industry development programs.                           received State and Commonwealth Government Grants
                                                                                            programs.                                  DSD                                                                                                             as a result of this assistance.

                                                                                            8. Provide Queensland ICT companies        DIIESRQ      DIIE (IIB) - In the past 12 months has provided information for approximately       Ongoing
                                                                                            with relevant market research and          (IIB)        800 enquiries for research from Queensland companies.
                                                                                            information services.
 40
                                                                                                                                                                        Section 3 ICT Industry Development
  41
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                            2.3 ICT Industry Development Objective 3 (3.3.3) Continued
                                                                                                  To promote ICT industry development in the information age through the provision of business information and advisory services.


                                                                                             Implementation Actions (2001-2002)          Agencies                                     Deliverables                                    % Complete   Comments

                                                                                            9. Keep stakeholders informed about        DIIESRQ      DIIE (IIB) - Produces fortnightly electronic newsletters and weekly alerts to     Ongoing
                                                                                            industry events, opportunities, news and   (IIB)        keep stakeholders informed.
                                                                                            trends, and relevant reports.

                                                                                            10. Maintain open dialogue with industry   DIIESRQ      DNRM - The Queensland Spatial Information Infrastructure Council and its          Ongoing
                                                                                            associations on issues important for the                committees include membership from the spatial information private sector
                                                                                            development of the ICT industry in                      represented by Spatial Queensland to develop policy to improve access and use
                                                                                            Queensland.                                             of spatial information and industry development.
                                                                                                                                                    DIIE (IIB) - Regularly provides updates to the various industry associations in   Ongoing
                                                                                                                                                    relation to industry development programs and activities.
                                                                                                                                                    - Hosts and sponsors various industry association activities each year as well
                                                                                                                                                    as promoting industry association activities through the IIB newsletter and
                                                                                                                                                    alert and website.
                                                                                                                                                    - Ensures industry input into many of the policy decisions of the Queensland
                                                                                                                                                    Government, eg. SME Taskforce on Government Procurement.
                                                                                            2.4 ICT Industry Development Objective 4 (3.3.4)
                                                                                                  To promote outward-orientation and export-led growth of the ICT industries in Queensland.


                                                                                             Implementation Actions (2001-2002)            Agencies                                      Deliverables                                      % Complete   Comments

                                                                                            1. Implement 2000-1 Budget initiative for    DIIESRQ       DIIE (IIB) - 38 companies have received funding from the IIB to attend              100
                                                                                            the IIB to help promote exports by small     (IIB)         international trade shows. These activities have resulted in $391,000 in direct
                                                                                            to medium ICT enterprises through                          sales and are expected to result in a further $169 million in sales over the next
                                                                                            assisting participation in trade shows and                 three years with projections of an additional 361 jobs over that period.
                                                                                            related activities.

                                                                                            2. Develop Regional International Trade      DIIESRQ/DSD   DIIE/DSD - The Queensland Government Trade Strategy (Export Solutions) for          Ongoing
                                                                                            Action Plans, incorporating ICT industry                   the next five years has been developed. Particular focus by DIIESRQ on ICT
                                                                                            issues where relevant.                                     industry exports and the enabler role that ICT plays in respect to exports in
                                                                                                                                                       other industry sectors.
                                                                                                                                                       Establishment of a Business Development Manager in London to focus on
                                                                                                                                                       identifying and developing export opportunities for Queensland ICT businesses
                                                                                                                                                       in UK/Europe.
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                            3. Review existing DSD export strategy       DSD           DSD - Export Work Plan for the period June 2001 to December 2002 has been           Ongoing
                                                                                            with a view to further improving             DIIESRQ       developed and is being implemented (in conjunction with IIB).
                                                                                            effectiveness.                               (IIB)

                                                                                            4. Continue to support strategies which      DSD           A range of international market reports is being developed by the Queensland        10
                                                                                            identify export market opportunities for     DIIESRQ       Trade and Industry Offices and Trade Division staff for dissemination
                                                                                            the ICT sector as a whole.                   (IIB)         to industry.
                                                                                                                                                       IIB - Preparing exporting guides to international markets including Singapore,
                                                                                                                                                       USA and UK/Europe.
                                                                                                                                                       E-newsletter launched which complements the IIB newsletter. Regular emails          Ongoing
                                                                                                                                                       sent to clients about international trade matters.
 42
                                                                                                                                                                        Section 3 ICT Industry Development
  43
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                            2.5 ICT Industry Development Objective 5 (3.3.5)
                                                                                                  To take maximum advantage of intellectual property arrangements to promote ICT industry development in the information age.


                                                                                             Implementation Actions (2001-2002)         Agencies                                      Deliverables                                  % Complete                         Comments

                                                                                            1. Respect intellectual property rights   DIIESRQ        Information Standard 25: Management of Intellectual Property currently in      85 - 100
                                                                                            and laws.                                 All agencies   revision. All agencies adhering to legislative requirements of appropriate
                                                                                                                                                     Commonwealth Copyright legislation.

                                                                                                                                                     Agency internal policies on intellectual property being redeveloped by: QAO,
                                                                                                                                                     DNRM, DH, QH, DCS.
                                                                                                                                                     EQ - Strategic Management Policy for Intellectual Property.                    15
                                                                                                                                                     DET/DIR - The implementation of Online Copyright Management System for         90           Queensland is participating in a national project to
                                                                                                                                                     vocational education sector is scheduled for late October 2001.                             manage its intellectual property through an online
                                                                                                                                                                                                                                                 copyright management system.

                                                                                            2. Government information to be           DIIESRQ        Information Standard 33: Information Access and Pricing completed              100          Ongoing
                                                                                            provided to the Queensland public,                       and promulgated.
                                                                                            including Queensland firms, for no more
                                                                                            than the cost of provision.

                                                                                            3. Review policies and procedures to      DIIESRQ        Draft discussion paper/policy statement has been released to all agencies.     75
                                                                                            enhance the commercialisation of
                                                                                            Government intellectual property.
                                                                                            2.6 ICT Industry Development Objective 6 (3.3.6)
                                                                                                  To help ICT firms access the capital they need for both business generation and expansion.


                                                                                             Implementation Actions (2001-2002)             Agencies                                     Deliverables                                       % Complete                         Comments

                                                                                            1. Support investor readiness programs        DIIESRQ       Venture Capital (VC) Unit jointly marketed with IIB investment readiness            52           Workshops will continue until June 2002 and thereafter.
                                                                                            for ICT firms through the IIB.                (IIB)/DSD     workshops at IIB in 2000/2001. Five hundred and forty-three companies, from
                                                                                                                                                        all industries, attended 30 workshops in Queensland. Continuing in 2001/2002.
                                                                                                                                                        VC Unit works closely with IIB officers jointly advising ICT start-ups on capital
                                                                                                                                                        raising.
                                                                                                                                                        DIIE (IIB) - Has assisted Queensland ICT companies raise in excess of               100          A new program is being implemented during the
                                                                                                                                                        $20 million worth of investment capital for business growth since the IIB’s                      2001/2002 financial year.
                                                                                                                                                        inception.
                                                                                                                                                        - Conducts the Funding ICT Growth Program.
                                                                                                                                                        - Acts as State representative for the Commonwealth Governments Partnership                      Venture capital programs undertaken in the past 12
                                                                                                                                                           for Development program.                                                                      months are expected to realise an increase of at least
                                                                                                                                                        - Sponsored a number of investor readiness matching organisations including                      271 jobs for the industry and an increase in export
                                                                                                                                                           First Tuesday and the first Brisbane-based event of the Founder Forum.                        revenues of $61.6 million over the next three years.
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                                                                                        - Held three seminars on investment capital last year.
                                                                                                                                                        - Facilitated in excess of twenty meetings between local entrepreneurs and
                                                                                                                                                           venture capitalists during the year.

                                                                                            2. Implement the i.lab incubator, an          DSD/DIIESRQ   Founders Forum Gold Coast investor group sponsored by VC Unit - 32                  100          Program now self-funding.
                                                                                            Innovation Start-Up Scheme, Investment        (IIB)         companies presented at 8 showcase events, 13 companies gained $6.2M since                        Regular Brisbane Founders Forum proposed.
                                                                                            Venture Capital Program and other                           February 2000 (report available).
                                                                                            venture capital support programs to
                                                                                            help innovative firms, which are                            Enterpriseangels investor groups established and sponsored in Cairns,               84           Program will continue after sponsorship finalised June
                                                                                            generating intellectual property, to access                 Townsville, Mackay, Wide Bay, Brisbane, Toowoomba. Twenty-five companies                         2002, on a self-funded basis.
                                                                                            needed finance.                                             have presented at seven Showcase events resulting in four companies receiving
                                                                                                                                                        $200,000 in seed funding plus several other business networking outcomes,
                                                                                                                                                        with more investment deals in the pipeline.

                                                                                                                                                        AVCAL 2000 – VC Unit sponsored event – 10 start-ups presented to 350                100          Premier opened, record attendance, ten Queensland
                                                                                                                                                        investors (Nov 2000 Hyatt Coolum) – one ICT company gained $250,000                              companies presented, $3.25M invested in two
                                                                                                                                                        seed funding.                                                                                    Queensland companies.

                                                                                                                                                        AVCAL 2001 – VC Unit again sponsoring conference Oct 11-13, 2001                    25           Registrations 83% full, limit of 450 attendees. Seven
                                                                                                                                                        Gold Coast Sheraton Mirage. Seven expansionary Queensland companies will                         Queensland companies will present.
                                                                                                                                                        present (all industries), and a Queensland ICT showcase of companies to be
                                                                                                                                                        held 11 October 2001.
 44
                                                                                                                                                                           Section 3 ICT Industry Development
  45
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                            2.7 ICT Industry Development Objective 7 (3.3.7)
                                                                                                  To increase awareness in business, Government and the community of the role of ICT applications in general, and those of the Queensland ICT industries in particular, in achieving
                                                                                                  economic and social objectives in the information age.


                                                                                             Implementation Actions (2001-2002)            Agencies                                      Deliverables                                    % Complete                         Comments

                                                                                            1. Promote uptake of leading-edge ICT        DIIESRQ        The E-Commerce Demonstration Grants Scheme provides $50,000 (on a dollar-        Ongoing      Complete June 2002.
                                                                                            applications across Queensland public        DSD            for-dollar basis) to non ICT businesses to introduce innovative e-commerce
                                                                                            and private sectors with a view to                          solutions. The experience of these firms will be case studied and published.
                                                                                            increasing productivity.

                                                                                            2. Continue to progress electronic service   All Agencies   Refer Access Queensland reporting E-Government 3.2.9 Actions 2 and 4.            Ongoing
                                                                                            delivery strategies across a wide range of                  DH – Funded the development of an Internet/Intranet website linking crisis and
                                                                                            Queensland Government agencies.                             transitional housing and related support services in a pilot to increase the
                                                                                                                                                        capacity of service providers to access and share information.

                                                                                            3. Continue to support the Queensland        DIIESRQ        DIIESRQ is the host sponsor for the Queensland ICT Awards 2001 and was           100          Other agencies have also been involved in the Awards
                                                                                            ICT Awards as a showcase for Queensland      (IIB)          recently involved in the inaugural Asia-Pacific International ICT Awards held                 i.e. DPW, DIIESRQ and DNRM all have category
                                                                                            ICT industry innovation.                                    in Malaysia.                                                                                  sponsorships.
                                                                                            2.8 ICT Industry Development Objective 8 (3.3.8)
                                                                                                  To establish a more effective Government procurement environment for ICT


                                                                                             Implementation Actions (2001-2002)         Agencies                                      Deliverables                                % Complete   Comments

                                                                                            1. Implement the new Local Industry       DSD            Implementation of new policy – DNRM, DH, DET, DIR, DPW, DoF, DSQ/DATSIP,     Ongoing
                                                                                            Policy and new State Purchasing Policy.   DPW            DPC, DCS, DES, EPA.
                                                                                                                                      DIIESRQ
                                                                                                                                      All agencies

                                                                                            2. Develop new ICT purchasing policies    DIIESRQ        DIIE - New ICT Purchasing Framework, complementing State Purchasing Policy   100
                                                                                            and guidelines that foster better         All agencies   2000, approved and being promulgated as Information Standard 13 across
                                                                                            procurement processes.                                   agencies, including nominated GOCs.

                                                                                                                                                     Updating of agency Local Purchasing Instructions in accordance with new      Ongoing
                                                                                                                                                     SPP 2000 and Information Standard 13 – JAG, DNRM, DH, DET, DIR, DoF,
                                                                                                                                                     DPC, DSQ/DATSIP, EQ, QH, DMR, DCS, DES, DT, EPA, QAO.
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                            3. Provide guidance to agencies on the    DIIESRQ        Best Practice guide on ICT Purchasing published in support of Information    100
                                                                                            application of the new State Purchasing                  Standard 13: IT&T Purchasing.
                                                                                            Policy to ICT procurement.

                                                                                            4. Replace the current fragmented         DIIESRQ        A new proposal for replacement of the existing industry development          50
                                                                                            industry contribution requirement for     (IIB)          contribution scheme is in development. It is to be circulated throughout
                                                                                            ICT purchasing with an accreditation      CIAB           Government for feedback before proceeding further.
                                                                                            scheme to promote industry development    All agencies
                                                                                            while reducing the regulatory burden on
                                                                                            ICT firms.
 46
                                                                                                                                                                               Section 3 ICT Industry Development
  47
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                            2.8 ICT Industry Development Objective 8 (3.3.8) Continued
                                                                                                   To establish a more effective Government procurement environment for ICT


                                                                                             Implementation Actions (2001-2002)               Agencies                                       Deliverables                                     % Complete                         Comments

                                                                                            5. Promote the sharing of agency                DIIESRQ        DIIE – Several agencies have been contacted by the GITC unit in relation to        Commenced
                                                                                            procurement expertise and contracts             All agencies   establishing a Queensland Government database of ICT contracts.
                                                                                            in ICT.                                                        Agencies are sharing existing arrangements and developing new ones -               90
                                                                                                                                                           DIR/DET, DoF, DPC, EQ, DMR, DES.
                                                                                                                                                           DNRM - The QSIIS Business Framework consisting of Business Principles and
                                                                                                                                                           Licence Templates for the exchange of spatial information between agencies
                                                                                                                                                           and organisations has been established and available on the QSIIS Information
                                                                                                                                                           Office website.
                                                                                                                                                           QH - Panel arrangement for telecommunications carriage services for Whole-         95
                                                                                                                                                           of-Government. Participation with DIIE as part of tender evaluation team to
                                                                                                                                                           assist in establishing the panel.
                                                                                                                                                           QPS – Investigative Management and Control System for Police providing             30           Undertaking a partnership with Victoria Police and the
                                                                                                                                                           increased ability to solve crime and manage investigations. Ability to share                    tender will be released to market by 31 October 2001.
                                                                                                                                                           information on investigations across Police jurisdictions.
                                                                                                                                                           GITC - DIIESRQ have engaged Crown Law to redraft in plain English V2 (Qld)         50
                                                                                                                                                           of the GITC incorporating improvements and modifications in V4 (Cth).
                                                                                                                                                           DIIESRQ and Crown Law propose to lobby and collaborate with other
                                                                                                                                                           jurisdictions to introduce a version that is acceptable to all jurisdictions and
                                                                                                                                                           will be recognised by industry.

                                                                                            6. In cooperation with the Commonwealth         DIIESRQ        GITC - DIIESRQ have engaged Crown Law to redraft in plain English V2 (Qld)         50
                                                                                            and other States, develop a version of the      DPW            of the GITC incorporating improvements and modifications in V4 (Cth).
                                                                                            Government Information Technology                              DIIESRQ and Crown Law propose to lobby and collaborate with other
                                                                                            Conditions (GITC), which is recognised                         jurisdictions to introduce a version that is acceptable to all jurisdictions and
                                                                                            across all jurisdictions and by the industry.                  will be recognised by industry.

                                                                                            7. Publish information to the industry as       DIIESRQ        JAG - Publication of Purchasing Plans                                              Ongoing      JAG will progressively continue to publish information
                                                                                            soon as possible on forward procurement         DPW                                                                                                            on procurement schedules, trends and market related
                                                                                            schedules, trends and market-related            All agencies                                                                                                   information.
                                                                                            information.                                                   DH - Forward Procurement Schedule is published on the Queensland                   100
                                                                                                                                                           Government Marketplace.
                                                                                                                                                           DIR - Refer to DET submission. Joint effort through shared corporate
                                                                                                                                                           service/business development arrangements.
                                                                                                                                                           DPW - Has published its forward procurement schedule on the Queensland             100
                                                                                                                                                           Government Marketplace site.
                                                                                                                                                           DPC - Forward procurement schedule promoted on the Queensland                      Ongoing
                                                                                                                                                           Government Marketplace is being updated.
                                                                                                                                                           EQ - Developing forward procurement schedule as part of budget process.
                                                                                                                                                           Expect schedule to be published on Queensland Purchasing website by mid October.
                                                                                                                                                           QH - ICT Industry Forum – to inform the ICT industry of QH’s information           100          This forum is held once a year and ensures compliance
                                                                                                                                                           technology needs and inform the sector of QH short and medium-term                              with QGIS 13.
                                                                                                                                                           strategies and management plans.
                                                                                                                                                           DET - Forward Procurement Schedule published on the Internet.                      50           Significant purchases identified 8/01.

                                                                                            8. Work with other jurisdictions on a           DIIESRQ        DPW - Redevelopment of the Queensland Government Buyers Catalogue can              Ongoing
                                                                                            central supplier database so that suppliers     DPW            support the single supplier registry.
                                                                                            to government need only register once.                         DIIE - GITC - This exercise will be undertaken in conjunction with other
                                                                                                                                                           jurisdictions under Action 6 above.
                                                                                             Implementation Actions (2001-2002)           Agencies                                         Deliverables                                         % Complete                           Comments

                                                                                            9. Develop training programs for            DIIESRQ        DPW - Has established in consultation with tertiary institutions an eight-level          100
                                                                                            Government Procurement Officers in ICT      DPW            Purchasing Certification Scheme.
                                                                                            procurement.                                               DIIE - need to investigate the possibility of including a module covering GITC           Not advanced   Module development linked to finalisation of latest
                                                                                                                                                       in the course.                                                                                          version GITC; module at preliminary development phase.

                                                                                            10. Encourage agencies to use online        DIIESRQ        The new Information Standard 13 addresses this issue.                                    100
                                                                                            technologies to streamline the purchasing   DPW            DNRM - Corporate Services Agency about to roll out an Online Reconciliation              99
                                                                                            process and enhance service delivery        All agencies   System for Corporate Cards for DNRM use.
                                                                                            generally.                                                 DH - Some billing now automatically uploaded into SAP.                                   Ongoing
                                                                                                                                                       Web billing used for some recurrent expenditure.
                                                                                                                                                       DIR - Refer to DET submission. Joint effort through shared corporate
                                                                                                                                                       service/business development arrangements.
                                                                                                                                                       DPW - Process and infrastructure developed and implemented to allow major                Ongoing
                                                                                                                                                       clients to request work via electronic means. Future plans to enable this to be
                                                                                                                                                       via a website. Currently the subject of discussion at CEO level.
                                                                                                                                                       DPC - Various initiatives (see entries above).                                           Ongoing
                                                                                                                                                       EQ - No significant initiatives but use of online technologies considered as part
                                                                                                                                                       of procurement planning process.
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                                                                                       DMR - Already addressed through electronic tendering, electronic                         Ongoing        Electronic requisitioning, authorisation and receipting
                                                                                                                                                       requisitioning and receipting, EFT payments and ongoing development of                                  in place for all employees.
                                                                                                                                                       e-commerce initiatives through procurement strategy development.
                                                                                                                                                       DET - Suppliers are encouraged to accept payment by EFT.                                 Ongoing
                                                                                                                                                       - Purchase Orders are sent electronically via Standards, Applications and                Ongoing
                                                                                                                                                       Procedures (SAP).
                                                                                                                                                       - Bulk accounts are charged and paid electronically. Significant Purchase Plans          Ongoing
                                                                                                                                                       are scheduled for completion 30/06/2002.
                                                                                                                                                       - Officers responsible for developing the Department’s significant purchase              Ongoing
                                                                                                                                                       plans under the new State Purchasing Policy to look at how to make better use
                                                                                                                                                       of e-commerce arrangements on offer by supplier.
                                                                                                                                                       - Electronic payment options available for clients.                                      Ongoing        Clients have a choice between b-pay, EFTPOS, EFT,
                                                                                                                                                                                                                                                               NetBank and electronic credit card.
                                                                                                                                                       The Tender Online system allows registered training organisations to submit,             60
                                                                                                                                                       modify or withdraw Competitive Purchasing Program and User Choice offer
                                                                                                                                                       and proposal information electronically via the Internet.
                                                                                                                                                       DES - Encapsulated within the e-commerce business case.                                  Ongoing
                                                                                                                                                       EPA - Agency Corporate Plan. EPA currently utilises several e-commerce                   50
                                                                                                                                                       solutions (refer 3.2.8 Action.5).
                                                                                                                                                       DT - A portfolio strategy for electronic procurement has been developed and              100
                                                                                                                                                       implemented. Some suppliers are now paid online and staff can order certain
                                                                                                                                                       products electronically direct from suppliers.
                                                                                                                                                       DNRM - Set of departmental standards released 2001 to provide guidelines on              100
                                                                                                                                                       all aspects of procurement, management of consultants, managing outsourcing
                                                                                                                                                       arrangements.
                                                                                                                                                       DPW - RFI recently issued to the market place for facility managed services              50
                                                                                                                                                       covering LAN and desktop environments.
                                                                                                                                                       DPC - In keeping with best practice, DPC has vigorously pursued a strategy of            Ongoing
                                                                                                                                                       tactical outsourcing of ICT:
                                                                                                                                                       • on-site facilities management for DPC/DSD/MOPS;
                                                                                                                                                       • the multi-agency WAN for DPC, DSD, DTRFT, DIIESRQ (Sport);
                                                                                                                                                       • IT Training services for DPC/DSD;
                                                                                                                                                       • outsourcing facilities management of phones, mobiles and associated billing
                                                                                                                                                       and processes.
                                                                                                                                                       EPA - Has established five Standard Offer Arrangements for the delivery of IT services   75
 48




                                                                                                                                                       to the Agency. Good progress in transition to outsourcing/partnership arrangements.
                                                                                                                                                                          Section 3 ICT Industry Development
  49
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                            2.9 ICT Industry Development Objective 9 (3.3.9)
                                                                                                   To prioritise ICT industry development efforts to industry segments with greatest development potential, including emerging clusters of activity.


                                                                                             Implementation Actions (2001-2002)            Agencies                                     Deliverables                                    % Complete                         Comments

                                                                                            1. Provide firm-level assistance in line     DIIESRQ      DIIE (IIB) - As per 3.3.3 Action 2.
                                                                                            with the Government strategies outlined      (IIB)
                                                                                            in the industry development framework                     DIIE (IIB) - Provides support and supplies information to industry associations   Ongoing
                                                                                            on a non-discriminatory basis across                      and the industry in general.
                                                                                            industry segments.
                                                                                                                                                      • Has facilitated the development of the Queensland e-security cluster.           Ongoing      Queensland has the largest clustering of e-security
                                                                                                                                                      • Has supported the activities of the wireless cluster, and provided funding to                companies outside of North America and has been
                                                                                                                                                      research sector activities and to develop a strategy to foster the growth of                   recognised by the Commonwealth Government as
                                                                                                                                                      Queensland’s wireless capabilities.                                                            having strength in the area of e-security research.
                                                                                                                                                      DET - Moreton and Mt Gravatt Institutes of TAFE are providing call centre                      For the period 1/10/00 to 30/9/01, expenditure of
                                                                                                                                                      training to promote the growth of such clusters.                                               State Government funds on call centre training is
                                                                                                                                                                                                                                                     estimated at $2M. In addition, a strong fee-for-service
                                                                                                                                                                                                                                                     market exists.

                                                                                            2. Provide support in the form of market     DSD          DIIE (IIB) - The IIB provides support and supplies information to industry        Ongoing
                                                                                            development and infrastructure, including    DIIESRQ      associations and the industry in general.
                                                                                            skills, to industry segments where           (IIB)
                                                                                            competitive strength has been revealed.      DET
                                                                                                                                         EQ

                                                                                            3. Investigate opportunities for clusters    DIIESRQ      DIIE (IIB) - Facilitated the development of the Queensland e-security cluster.    Ongoing
                                                                                            emerging from technologies, such as          (IIB)        Queensland has the largest clustering of e-security companies outside of North
                                                                                            wireless, as well as supporting activities   DSD          America, recognised by the Commonwealth Government as having strength in
                                                                                            in other areas such as agriculture,          DPI          the area of e-security research.
                                                                                            tourism, and Government service              DPC          - Has supported the activities of the wireless cluster, and provided funding to
                                                                                            delivery.                                                 research sector activities and to develop a strategy to foster the growth of
                                                                                                                                                      Queensland’s wireless capabilities.
                                                                                                                                                      DET – The call centre industry is growing strongly in Queensland. Moreton and                  For the period 1/10/00 to 30/9/01, expenditure of State
                                                                                                                                                      Mt Gravatt Institutes of TAFE are providing off call centre training to promote                Government funds on call centre training is estimated
                                                                                                                                                      the growth of such clusters.                                                                   at $2M. A strong fee-for-service market exists.
                                                                                            2.10 ICT Industry Development Objective 10 (3.3.10)
                                                                                                  To promote Queensland as an excellent destination for ICT investment.


                                                                                             Implementation Actions (2001-2002)             Agencies                                    Deliverables                                      % Complete                         Comments

                                                                                            1. Promote interstate and overseas the        DSD          DSD - Overseas proactive marketing campaign planned and executed for the           82.7
                                                                                            attractions of Queensland for ICT             DIIESRQ      USA.
                                                                                            investment.                                   (IIB)        - Domestic proactive marketing campaign undertaken centring on Sydney and
                                                                                                                                                       Melbourne.
                                                                                                                                                       - Promotional CDs and brochures prepared.
                                                                                                                                                       - Leadership provided in planning Government's involvement in World
                                                                                                                                                       Congress of Information Technology.
                                                                                                                                                       DMR - Development of the Queensland Smart State Pavilion at the 8th ITS            100 as from   Funding has also been provided by other participants
                                                                                                                                                       World Congress in Sydney provides a unique opportunity to showcase the best        6/10/2001     in Queensland. (QRail, Queensland Motorways Limited
                                                                                                                                                       of Queensland’s private and public sector Intelligent Transportation Systems                     and Transcore Pty Ltd.)
                                                                                                                                                       Technologies at a high profile international forum.
                                                                                                                                                       DIIE (IIB) - Provides ICT market-specific information to companies interested in   Ongoing
                                                                                                                                                       locating in Queensland. The IIB and DSD work in collaboration to ensure the
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                                                                                       best outcome for the State.

                                                                                            2. Establish regular contact between          DIIESRQ      Better coordination of activities providing a basis for Whole-of-Government        NA
                                                                                            Government and the CIAB to ensure that        DSD          approach to ICT industry development.
                                                                                            investment attraction activities and ICT
                                                                                            industry development policies operate in
                                                                                            a consistent and integrated manner.

                                                                                            3. Provide selective assistance in targeted   DSD          DSD - Funding via the Queensland Investment Incentives Scheme (QIIS) has           86.5
                                                                                            areas to inward investment that promotes      DIIESRQ      been offered to companies including Adacel, Oracle and Optus.
                                                                                            ICT industry development without              (IIB)
                                                                                            compromising the position of local firms.                  DIIESRQ - Has provided industry research and policy advice.
 50
                                                                                                                                                                        Section 3 ICT Industry Development
  51
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                            2.11 ICT Industry Development Objective 11 (3.3.11)
                                                                                                  To assist regional Queensland to participate in ICT industry development.


                                                                                             Implementation Actions (2001-2002)           Agencies                                    Deliverables                                      % Complete   Comments

                                                                                            1. Ensure the needs of regional             DIIESRQ      DNRM - Regional Liaison and Promotion Officers have been appointed in the          Ongoing
                                                                                            Queensland are fully taken into account     (IIB)        QSIIS Information Office to visit all Local Governments across Queensland to
                                                                                            in the development and implementation       DSD          discuss involvement in spatial information activities.
                                                                                            of ICT industry development programs.                    Regional Queensland is served by:
                                                                                                                                                     • Computer Applications for Small Enterprises (CASE) involves the delivery of      Ongoing
                                                                                                                                                       e-commerce seminars, workshops, fact sheets, case studies, one-on-one
                                                                                                                                                       assistance and clustering through specially trained staff in the State
                                                                                                                                                       Development Centres (SDCs).

                                                                                                                                                     • Queensland Electronic Business Network (Qe.NET) was a network of local           100
                                                                                                                                                       trainers in 22 communities throughout Rural and Remote Queensland, funded
                                                                                                                                                       by the Commonwealth and administered by DSD. Qe.NET trainers delivered
                                                                                                                                                       e-commerce awareness raising workshops to local small business people.
                                                                                                                                                       Funding for Qe.Net ceased at end of 2000/2001 financial year.

                                                                                                                                                     • ICT Upskilling Project which will upskill small ICT providers in rural and       Ongoing
                                                                                                                                                       regional areas of the State to help them help their SME clients better.

                                                                                                                                                     DSD - The E-Commerce Demonstration Grants Scheme provides $50,000 (on a            June 2002
                                                                                                                                                     dollar-for-dollar basis) to non-ICT businesses to introduce innovative
                                                                                                                                                     e-commerce solutions. The experience of these firms will be case studied and
                                                                                                                                                     published.
                                                                                                                                                     DIIE (IIB) - During regional visits feedback is collected from contacts and        Ongoing
                                                                                                                                                     clients in the field.
                                                                                                                                                     - Ensures regional representation on any taskforces or groups it is establishing
                                                                                                                                                     eg SME Taskforce.
                                                                                                                                                     - Regularly meets with regional universities, councils, associations and
                                                                                                                                                     business groups in order to develop effective policies and programs in
                                                                                                                                                     regional areas.

                                                                                            2. Recognise in market development          DIIESRQ      See Action 1 above ICT Upskilling and Qe.Net Projects.
                                                                                            activities the greater need for increased   (IIB)        DIIE (IIB) - Conducted seminars to tourism operators in Cairns, Townsville,        100
                                                                                            uptake of ICT applications in regional      DSD          Mackay, Airlie Beach, Sunshine Coast, Gold Coast, Brisbane, Toowoomba,
                                                                                            areas.                                                   Bundaberg, Gladstone and Rockhampton on the benefits of e-commerce for
                                                                                                                                                     their industry.

                                                                                            3. Develop and implement a State            DIIESRQ      See Telecommunications Infrastructure Priority Action Area.
                                                                                            Infrastructure Plan and State               DSD
                                                                                            telecommunications policy framework                      DNRM - Identification of the need for a spatial information infrastructure as      Ongoing
                                                                                            with a view to promoting improved                        an important element to underpin planning and management of the State’s
                                                                                            access to telecommunications                             infrastructure development.
                                                                                            infrastructure in regional Queensland.
                                                                                             Implementation Actions (2001-2002)          Agencies                                      Deliverables                                        % Complete                        Comments

                                                                                            4. Provide information and advice to       DIIESRQ      DIIE (IIB) - Provides information and advice to all Queensland ICT firms               Ongoing
                                                                                            Queensland ICT firms regardless of         (IIB)        regardless of location. Access to all IIB services is available to regional clients.
                                                                                            location.                                  DSD

                                                                                            5. Conduct industry development            DIIESRQ      DIIE (IIB) - Sponsored the ITEX trade expo in Rockhampton and the ITiRA (IT            Ongoing      Both events developed a deeper understanding and
                                                                                            seminars in regional areas.                (IIB)        in Regional Areas) conference at Central Queensland University.                                     insight into the ICT industry approach to regional
                                                                                                                                       DSD          - Sponsored seminars in regional areas on legal and technical issues for                            issues.
                                                                                                                                                    software developers.
                                                                                                                                                    - Initiated and sponsored a program of industry information seminars on the
                                                                                                                                                    Gold Coast and Toowoomba.

                                                                                            6. Promote the emergence of regional       DIIESRQ      See above.                                                                             Ongoing
                                                                                            industry forums and liaison between        DSD          DIIE (IIB) - Is allocating increased resources in regional areas to liaise with
                                                                                            regional representatives and industry                   Local Government authorities and regional State Development Centre personnel
                                                                                            associations.                                           to develop the local industry.
                                                                                                                                                    - Has initiated and assisted in the organisation and delivery of significant ICT
                                                                                                                                                    information sessions in regional areas including a program of technical and
                                                                                                                                                    business skills seminars. (See - ICT Industry Development Objective 3).
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                            7. Maintain a close working relationship   DIIESRQ      See Telecommunications Infrastructure Priority Action Area and ICT Skills
                                                                                            with Commonwealth funding programs to                   Priority Action Area.
                                                                                            ensure that regional Queensland receives
                                                                                            appropriate level of support.
 52
                                                                                                                                                                                    Section 4 E-Government
  53
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                            Appendix A3 - The E-Government Priority Action Area (3.2)
                                                                                                   Fostering e-commerce as a way of transacting business is important as e-commerce is a means by which new jobs can be created and existing jobs transformed so that they are sustainable
                                                                                                   in the Information Economy. Governments can set an example to others by becoming leading-edge technology users, thus facilitating the development and uptake of e-commerce.

                                                                                            3.1    E-Government Objective (3.2.1)
                                                                                                   To ensure all Queensland Government State agencies address opportunities provided by E-Government applications to better meet customer needs.


                                                                                               Implementation Actions (2001-2002)         Agencies                                      Deliverables                                     % Complete                        Comments

                                                                                             1. Each Queensland State Government        DIIESRQ        DIIESRQ - Launched the Government’s E-commerce Strategy,                          20           Expected completion date for Information Standard 2,
                                                                                             agency will incorporate and publish        All agencies   e-commerce@smarstate.au: working with the world in January 2001.                               Information Planning is March 2002
                                                                                             e-Government/ESD planning as part of                      The Strategy lists approximately 50 actions to promote the positive benefits of
                                                                                             their normal information management                       e-commerce in the community, business and Government.
                                                                                             and business planning. This planning                      - Developing Information Standard 2, Information Planning to provide a            Ongoing      Agencies are updating their Strategic Information
                                                                                             may be incorporated in other documents                    framework to better support e-Government/ESD within agencies.                                  Management and corporate documents with specific
                                                                                             and will identify and address electronic                                                                                                                 corporate strategies, and appropriate performance
                                                                                             options for improving services in line                    QAO - The Queensland Audit Office has developed an e-Government                                indicators, for e-Government/ ESD initiatives.
                                                                                             with customer needs, agency charters and                  assessment tool and included the tool in its audit toolset used to monitor
                                                                                             business cases.                                           agency compliance with legislative and government policy requirements.
                                                                                                                                                       QSA - To improve community access to its vast holdings of archival                25           A pilot imaging project plan to be developed by
                                                                                                                                                       government information, Queensland State Archives (QSA) has begun plans to                     December 2001 with a pilot project commencing early
                                                                                                                                                       pilot future service delivery options for clients. In August 2001 QSA purchased                2002. Additional funds required before service could
                                                                                                                                                       two hybrid cameras which can simultaneously microfilm and scan archival                        be introduced to the public.
                                                                                                                                                       documents. This will enable QSA to plan a pilot program whereby in the future
                                                                                                                                                       clients may be able to request and receive certain heritage documents online.
                                                                                            3.2 E-Government Objective 2 (3.2.2)
                                                                                                  To monitor and support research into e-Government developments in order to develop appropriate policy responses.


                                                                                             Implementation Actions (2001-2002)          Agencies                                       Deliverables                                       % Complete                         Comments

                                                                                            1. Develop a meaningful definition of      DIIESRQ        Adoption of the definition of e-Government approved by the Communication             Ongoing      This definition has been endorsed by Access
                                                                                            E-Government for reporting purposes that   DPC            and Information Coordination Committee in early 2001 in all relevant                              Queensland. (Refer Appendix C.)
                                                                                            is consistent with common usage and        All agencies   departmental publications, including departmental standards and policies.
                                                                                            meets the requirements of the Queensland                  Cabinet has approved a definition of e-democracy to support the Government’s         Ongoing
                                                                                            Government.                                               trials of Online Democracy, Broadcast of Parliament and
                                                                                                                                                      Online Petitions.

                                                                                            2. Monitor e-Government and                DIIESRQ        DIIESRQ and all agencies are monitoring e-Government and                             Ongoing
                                                                                            e-commerce developments in order to:       All agencies   e-commerce developments both nationally and internationally on an ongoing
                                                                                            • assess their impact on Government                       basis. Examples of agency activity include:
                                                                                               business;                                              • DPW represents the Queensland Government on the Australian Procurement
                                                                                            • assess their impact on the community,                     and Construction Council (APCC). At the national level, the APCC has been
                                                                                               regions and small business;                              advancing various initiatives relating to e-commence in procurement. In the
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                            • leverage from national and                                past year the APCC has released the updated "Framework for National Co-
                                                                                               international e-Government and                           operation on Electronic Commerce in Government Procurement";
                                                                                               electronic service delivery best                       • DNRM has developed a number of internal information standards on
                                                                                               practices; and                                           electronic service delivery and presentation of publications in electronic form;
                                                                                            • develop appropriate policy responses                    • Computer Applications and Small Enterprises (CASE) officers within the DSD
                                                                                               where necessary.                                         are undertaking research into the conditions for e-commerce uptake in small
                                                                                                                                                        businesses;
                                                                                                                                                      • EQ has created a new role for an internal electronic business specialist
                                                                                                                                                        within the Department; and
                                                                                                                                                      • International and Australian practice in e-democracy is being monitored to
                                                                                                                                                        inform the implementation of the Online Democracy, Broadcast of
                                                                                                                                                        Parliament and Online Petitions trials.

                                                                                            3. Create a repository of e-Government     DIIESRQ        As a starting point the Information Industries Bureau (IIB) within DIIESRQ           Ongoing      This list will be significantly expanded and updated on
                                                                                            and e-commerce information.                All agencies   have provided a preliminary list of links on their website to national and                        an ongoing basis.
                                                                                            Information of specific interest to                       international e-Government and e-commerce related websites.
                                                                                            agencies will be posted on the Whole-of-
                                                                                            Government Intranet (GovNet);                             Examples of specific agency activity in this area include:
                                                                                            information of broader interest will be                   • DSD have created a repository of e-commerce information, including fact
                                                                                            posted on the Internet.                                     sheets, case studies and a diagnostic tool, on the Department's Smartsite
                                                                                                                                                        website at http://www.sd.qld.gov.au/;
                                                                                                                                                      • DPW have created an online Procurement Resource Centre on the Queensland
                                                                                                                                                        Electronic Marketplace website at http://www.qgm.qld.gov.au/; and
                                                                                                                                                      • DPC has created a substantial body of research around examples and
                                                                                                                                                        implications of e-democracy initiatives (international, Australian and
                                                                                                                                                        Queensland).
 54
                                                                                                                                                                                  Section 4 E-Government
  55
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                            3.2 E-Government Objective 2 (3.2.2) Continued
                                                                                                  To monitor and support research into e-Government developments in order to develop appropriate policy responses.


                                                                                             Implementation Actions (2001-2002)         Agencies                                     Deliverables                                  % Complete                           Comments

                                                                                            4. Support the proposed Co-operative      DSD            The bid to obtain Commonwealth Government funding for a Co-operative          Not advanced
                                                                                            Research Centre in e-commerce.            DIIESRQ        Research Centre (CRC) for e-commerce was not successful.

                                                                                            5. Take into account the broader social   TREAS          Treasury are currently developing business case guidelines for Queensland
                                                                                            impacts of e-commerce and                 All Agencies   Government agencies that reference social impact assessment.
                                                                                            e-Government when considering
                                                                                            business cases.                                          Examples of specific agency activity include:
                                                                                                                                                     • DNRM have developed a comprehensive business case template that takes       100
                                                                                                                                                       into account the broader social impacts of e-commerce and e-Government.
                                                                                                                                                       All units within the Department use the template when developing new
                                                                                                                                                       products and services; and
                                                                                                                                                     • In partnership with the DET, DIR is progressing an ‘Improving Services to   90             There will be a report to the Director-General of DIR
                                                                                                                                                       the Community Initiative’ to inform and direct developments in customer                    and DET by 30 October 2001.
                                                                                                                                                       access and electronic service delivery.
                                                                                            3.3 E-Government Objective 3 (3.2.3)
                                                                                                  To ensure that Queenslanders have the opportunity to develop e-commerce and ICT skills which will assist them in an information-intensive society.


                                                                                             Implementation Actions (2001-2002)           Agencies                                      Deliverables                                      % Complete   Comments

                                                                                            1. Implement the policy framework           DET            Refer to detailed response provided under Section 3.1 of this Report.              Ongoing
                                                                                            announced in IT&T Skills in the             EQ
                                                                                            Smart State.                                DIIESRQ
                                                                                                                                        DSD

                                                                                            2. Provide E-Commerce training for small    DET            In January 2001 DET introduced a Diploma of E-Commerce. The diploma is
                                                                                            to medium enterprises, including through    DSD            available through TAFE Institutes. Work is currently underway to enable
                                                                                            TAFE Institutes.                                           diploma subjects to be completed online.
                                                                                                                                                       • The Computer Applications for Small Enterprises (CASE) initiative involves       Ongoing
                                                                                                                                                          the delivery of e-commerce seminars, workshops, fact sheets, case studies,
                                                                                                                                                          one-on-one assistance and clustering through specially trained staff in State
                                                                                                                                                          Development Centres throughout Queensland.
                                                                                                                                                       • The Queensland Electronic Business Network (Qe.NET) established a network        100
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                                                                                          of local trainers in 22 communities throughout rural and remote
                                                                                                                                                          Queensland. Qe.NET trainers delivered E-Commerce awareness raising
                                                                                                                                                          workshops to local small business people.
                                                                                                                                                       • An IT&T Upskilling Project has commenced which will upskill small ICT            Ongoing
                                                                                                                                                          providers in rural and regional areas of the State to help them service their
                                                                                                                                                          SME clients better.

                                                                                            3. Agency planning to address skill needs   All agencies   Agency activity in this area is ongoing. Examples of agency activity include:
                                                                                            for staff in E-Government and electronic
                                                                                            service delivery activities.                               • DNRM service delivery strategy identifies the necessity for informed             99
                                                                                                                                                         frontline staff in service delivery and outlines plans to address this
                                                                                                                                                         requirement;
                                                                                                                                                       • The Department of Health e-procurement Project plans to produce training         5–10
                                                                                                                                                         manuals, computer-based training, and train the trainer courses, to provide
                                                                                                                                                         staff with appropriate technical skill training. Staff developing the
                                                                                                                                                         e-procurement initiative have attended E-Government training run by the
                                                                                                                                                         Australian Society of Certified Practicing Accountants, and EML for
                                                                                                                                                         Managers workshops;
                                                                                                                                                       • DT is actively pursuing skills needs as part of a comprehensive Capability       Ongoing
                                                                                                                                                         Plan for its Information Services Branch. Particular emphasis is being placed
                                                                                                                                                         on skills development in middleware; and
                                                                                                                                                       • The DES e-Services Strategy seeks to implement a Departmental portal.
                                                                                                                                                         The implementation of this strategy has seen organisational policy and           Ongoing
                                                                                                                                                         procedures and strategies for training and development in these
                                                                                                                                                         environments progressed.
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Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                            3.4 E-Government Objective 4 (3.2.4)
                                                                                                  To provide a balanced and supportive social, legal and commercial environment that will encourage E-Government and E-Commerce uptake in the community by promoting trust
                                                                                                  and confidence.


                                                                                             Implementation Actions (2001-2002)             Agencies                                      Deliverables                                    % Complete                        Comments

                                                                                            1. Develop and implement privacy              JAG            On 10 September 2001 Cabinet endorsed Information Standard 42: Information       100
                                                                                            principles for the Queensland public          DIIESRQ        Privacy and Information Standard 42A: Information Privacy for the
                                                                                            sector.                                                      Queensland Department of Health. These standards were developed jointly by
                                                                                                                                                         JAG and DIIESRQ. JAG as lead agency for the information privacy regime has
                                                                                                                                                         ongoing responsibility to provide assistance to agencies in implementing
                                                                                                                                                         the standards.

                                                                                            2. Adopt a Standard for privacy               DIIESRQ        The Information Privacy Guidelines to Information Standard 42 provide a          Ongoing
                                                                                            statements to appear on State                 All agencies   model Privacy and Security Statement for agency use. It is mandatory that
                                                                                            Government websites and appropriate                          agencies develop and place on their websites a privacy and security statement.
                                                                                            electronic documentation available                           Agency implementation of this requirement is ongoing.
                                                                                            from websites.

                                                                                            3. Develop a policy framework for use of      DIIESRQ        In November 2000 Online Council Ministers agreed that all States and             Ongoing      QH will use the PKI of the Health Insurance
                                                                                            Public Key Infrastructure (PKI) within the    JAG            Territories would issue, where appropriate, certificates provided by                          Commission.
                                                                                            Queensland Government.                                       Commonwealth Government Gatekeeper accredited service providers. This
                                                                                                                                                         decision will form the basis of a policy statement to be developed by DIIESRQ
                                                                                                                                                         by June 2002.

                                                                                            4. Monitor developments in respect of         DIIESRQ                                                                                         Ongoing
                                                                                            "smart cards" and electronic cash systems
                                                                                            to cover incoming and outgoing
                                                                                            transactions.

                                                                                            5. Adopt a revised Security Standard and      DIIESRQ        Information Standard 18: Information Security (IS18) was reviewed and            95
                                                                                            other guidelines to ensure that all           All agencies   redeveloped in conjunction with Queensland Government agencies. IS18
                                                                                            transactions with and between State                          provides a framework to meet current and future agency security requirements,
                                                                                            agencies occur at the highest appropriate                    and is prominent in the Government Information Architecture. The revision
                                                                                            level of security.                                           was endorsed and promulgated in October 2001.

                                                                                                                                                         Agency review and implementation of the revised IS18 has commenced and           Ongoing
                                                                                                                                                         is ongoing.

                                                                                            6. Pass Electronic Transactions legislation   JAG            The Electronic Transactions (Queensland) Act was passed in 2001.                 75
                                                                                            and related legislation to provide legal
                                                                                            equivalence between electronic and non-
                                                                                            electronic documents.
                                                                                             Implementation Actions (2001-2002)             Agencies                                    Deliverables                                    % Complete                           Comments

                                                                                            7. Undertake consumer protection               DEFT        Office of Fair Trading consumer education is ongoing; for example, ongoing,      Ongoing
                                                                                            education and related activities on            DSD         updating of publications such as the “PSST! Post school survival tips".
                                                                                            managing the risks of E-Commerce.
                                                                                                                                                       DSD - Through the CASE initiative has provided continuing education
                                                                                                                                                       seminars, and facts sheets are available online from the Department’s website
                                                                                                                                                       at http://www.sd.qld.gov.au/ and through State Development Centres around
                                                                                                                                                       the State.

                                                                                            8. Consider options in relation to             TREAS       TREAS - Has negotiated a merchant EFTPOS agreement with the                      Ongoing         Banks have been reluctant to date to share any risks
                                                                                            Government contracts for financial                         Commonwealth Bank for use by State agencies as appropriate. Currently                            involved with e-commerce, such as fraudulent
                                                                                            services to encourage a more appropriate                   negotiating an Internet transaction agreement.                                                   card use.
                                                                                            sharing of risks with financial institutions
                                                                                            in respect of E-Commerce.

                                                                                            9. Assess the impact of E-Commerce on          TREAS       The Office of State Revenue - Has recently completed an in-depth study of the    Study
                                                                                            the State’s revenue.                                       use of e-commerce for revenue collection. The findings of that study have been   complete.
                                                                                                                                                       incorporated into the Information & Strategic Infrastructure Plan which is       Plan ongoing.
                                                                                                                                                       currently being implemented.
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001
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Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                            3.5 E-Government Objective 5 (3.2.5)
                                                                                                  To increase participation in e-commerce by households and community organisations.


                                                                                             Implementation Actions (2001-2002)            Agencies                                    Deliverables                                   % Complete                        Comments

                                                                                            1. Work with local government to             DIIESRQ      The Local Government Association of Queensland (LGAQ) has received a total      NA           Funding approved. First tranche of $150,000 due early
                                                                                            demonstrate the positive applications of                  of $6.4M from the Commonwealth’s Networking the Nation program to                            November.
                                                                                            E-Commerce to local service delivery.                     implement a range of initiatives to enhance online services and promote
                                                                                                                                                      e-commerce to the community. This funding has been approved and will be
                                                                                                                                                      received in the 2001/2002 reporting period.

                                                                                            2. Work with local governments to            DIIESRQ      The Local Government Association of Queensland program approved through         NA
                                                                                            promote the use of e-commerce in the                      Networking the Nation (above) includes funds for the development of
                                                                                            broader community.                                        e-commerce/transactions capabilities for local governments within the State.

                                                                                            3. Implement the Community Skills            DIIESRQ      Refer to detailed response provided under Section 3.1 of this Report.           Ongoing      Funding approved. First tranche of $400,000 due early
                                                                                            Development Program (via local libraries).                                                                                                             November.

                                                                                            4. Review the contracts and tendering        DIIESRQ      LGAQ - Has formed an e-market place called "Local Buy" to facilitate            Ongoing
                                                                                            provisions in the Local Government Act       DPW          electronic purchasing by local authorities. The first meeting of the board of
                                                                                            1993 and the Local Government Finance                     this initiative was held on 12 October 2001. The establishment of the "Local
                                                                                            Standard in response to changes to the                    Buy" initiative is dependent on changes to the Local Government Act.
                                                                                            State Purchasing Policy and the                           LGAQ is currently negotiating with the Department of Local Government and
                                                                                            movement towards electronic purchasing.                   Planning to affect these changes.

                                                                                            5. Develop an offer to local communities     DIIESRQ      DIIESRQ -Commenced work with the LGAQ to roll out the services locator          NA
                                                                                            of a service locator facility for use in                  through all local councils. A prototype is expected to be working with LGAQ
                                                                                            community portals.                                        by the end of June 2002.
                                                                                            3.6 E-Government Objective 6 (3.2.6)
                                                                                                  Implement E-Government policies in a manner that maximises the opportunities, and addresses the risks, to regional and rural Queensland from E-Government and e-commerce.


                                                                                             Implementation Actions (2001-2002)          Agencies                                     Deliverables                                    % Complete                    Comments

                                                                                            1. Consider and progress regional          All agencies   Agency activity in implementation is ongoing. Examples include:                 Ongoing
                                                                                            interests in areas                                        • DNRM - Have constituted a Service Delivery Council to oversee service
                                                                                            such as:                                                    delivery of Departmental products and services across entire client base,
                                                                                            • ICT skill development;                                    including rural and regional clients. An additional three private sector
                                                                                            • telecommunications policy;                                service providers have been appointed to deliver online property related
                                                                                            • promoting E-Commerce uptake;                              information.
                                                                                            • ensuring electronic delivery of                         • DoF, DSQ, DATSIP - Have significantly upgraded regional infrastructure to     100
                                                                                               Government services improves services                    underpin service delivery requirements.
                                                                                               to regions; and
                                                                                            • protecting the interests of small and                   • QH - Telehealth initiative has established a new project to maximise the      10
                                                                                               regional business in e-procurement                       benefits of Telehealth as a continuum of care tool which improves access to
                                                                                               systems.                                                 health services and facilitates quality of care. The project will develop
                                                                                                                                                        processes to provide ongoing support for Telehealth users and integrate
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                                                                                        these processes into existing service delivery mechanisms.
                                                                                                                                                        - Regional WAN upgrade – improved technical capability to support health      100
                                                                                                                                                        service delivery
                                                                                                                                                      • DET - Continues to purchase and provide significant levels of ICT training    Ongoing
                                                                                                                                                        and ICT infrastructure in regional Queensland.
                                                                                                                                                      • DTRFT – Projects to improve ESD for regional clients include phone systems    10
                                                                                                                                                        upgrade, website redevelopment, phone pay facilities.

                                                                                                                                                      DSD - Measures are attached to all the e-commerce programs run by the DSD.      Ongoing
                                                                                            2. Monitor the regional impact of          DIIESRQ        These measures include both outputs, such as the numbers at a seminar and
                                                                                            E-Government and E-Commerce                               outcomes such as E-Commerce take-up. In 2000/2001 over 700 businesses
                                                                                                                                                      increased their uptake of e-commerce as a result of these activities.

                                                                                                                                                      DIIESRQ – Requested the Office of Economic and Statistical Research to          100          November 2001.
                                                                                                                                                      include questions on computer and Internet access in the May 2001
                                                                                                                                                      Queensland Household Survey. DIIESRQ has analysed the patterns of Internet
                                                                                                                                                      and computer use across all Queensland regions and a publication is being
                                                                                                                                                      released in November.
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Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                            3.7 E-Government Objective 7 (3.2.7)
                                                                                                  To encourage all firms in Queensland to consider the potential of e-commerce for them and assist small to medium enterprises to take advantage of appropriate applications.


                                                                                             Implementation Actions (2001-2002)         Agencies                                       Deliverables                                       % Complete    Comments

                                                                                            1. Promote E-Commerce uptake in           DSD            DSD has undertaken the following activities:
                                                                                            business throughout Queensland,           DIIESRQ        • The Computer Applications for Small Enterprises (CASE) initiative involves         Ongoing
                                                                                            including rural and regional areas and    (IIB)            the delivery of E-Commerce seminars, workshops, fact sheets, case studies,
                                                                                            through working with industry                              one-on-one assistance and clustering through specially trained staff in State
                                                                                            associations.                                              Development Centres throughout Queensland;

                                                                                                                                                     • The Queensland Electronic Business Network (Qe.NET) established a network          100
                                                                                                                                                       of local trainers in 22 communities throughout rural and remote
                                                                                                                                                       Queensland. Qe.NET trainers delivered E-Commerce awareness raising
                                                                                                                                                       workshops to local small business people;

                                                                                                                                                     • An IT&T Upskilling Project has commenced which will upskill small IT&T             Ongoing
                                                                                                                                                       providers in rural and regional areas of the State to help them service their
                                                                                                                                                       SME clients better; and

                                                                                                                                                     • The IIB working in conjunction with Tourism Queensland conducted                   75
                                                                                                                                                       E-Commerce seminars in Cairns, Townsville, Mackay, Airlie Beach, Sunshine
                                                                                                                                                       Coast, Gold Coast, Brisbane, Toowoomba, Bundaberg, Gladstone and
                                                                                                                                                       Rockhampton.

                                                                                                                                                     • In conjunction with Construction Queensland an E-Commerce seminar was              100
                                                                                                                                                       held in Brisbane; and

                                                                                                                                                     • A pilot seminar was held for the road transport industry promoting                 100
                                                                                                                                                       E-Commerce and supply chain management.

                                                                                            2. State Government to increasingly use   DSD            DSD - Undertaking an Online Skills Development Project which will place              Ongoing
                                                                                            E-Government to interact with business,   All agencies   business case studies, workshops, information and tools online in an
                                                                                            with a view to both meeting agency                       interactive way.
                                                                                            requirements and promoting E-
                                                                                            Government and E-Commerce uptake in                      Agency activity is ongoing. Examples include:
                                                                                            the business community.                                  • DPW - Has implemented electronic purchase orders and quotation faxing to           Ongoing
                                                                                                                                                       suppliers.
                                                                                                                                                     • DH - Recurring bills are being increasingly lodged with the Department             Ongoing
                                                                                                                                                       electronically and are paid electronically, e.g. telecommunications contractors
                                                                                                                                                       and Australia Post. Online stationery ordering has also been introduced.
                                                                                                                                                     • EQ - Developing an Online Shop - a web interfaced electronic shopping              20
                                                                                                                                                       service for the sale of Education Queensland Curriculum Products. The service
                                                                                                                                                       acts as a sales/ordering interface, receipts payment and provides an electronic
                                                                                                                                                       order to a contracted third party to fill the order and dispatch the products.
                                                                                                                                                       Phase 1 of the project is expected to be completed by December 2001.
                                                                                                                                                     • DT - Conducted a Registration Online pilot allowing registration renewal           Ongoing
                                                                                                                                                       payments via the Internet. It is continuing offering Direct Debit payments only.
                                                                                                                                                     • QH – Investigating and scoping E-Health (electronic health records, discharge      5-10
                                                                                                                                                       summaries and dissemination of library resources); applying E-Procurement.
                                                                                             Implementation Actions (2001-2002)       Agencies                                   Deliverables                                     % Complete                         Comments

                                                                                            3. Develop and fund a series of pilot   DSD          The E-Commerce Demonstration Grants Scheme through the DSD provides                           Complete June 2002.
                                                                                            projects implementing electronic        EPA          $50,000 (on a $-for-$ basis) to non-ICT businesses to introduce innovative
                                                                                            solutions in business.                  DIIESRQ      e-commerce solutions. The experience of these firms will be case studied and
                                                                                                                                    (IIB)        published.
                                                                                                                                                 EPA - Member of the Access Queensland (AQ) pilot for electronic delivery of      20           AQ has provided an avenue for the agency to promote
                                                                                                                                                 camping permits for use by both the private and business community.                           increasing use of E-Government to interact with
                                                                                                                                                 Commercial application will apply to tour group operators.                                    business to achieve agency and Government
                                                                                                                                                                                                                                               objectives.
                                                                                                                                                 DIIE (IIB) - Signed Grant Agreements with:                                       10
                                                                                                                                                 • Construction Training Queensland (for the construction industry)               Ongoing
                                                                                                                                                 • Tourism Queensland (for the tourism industry); and
                                                                                                                                                 • i.lab (for the road transport industry)
                                                                                                                                                 to project manage three e-commerce projects piloting the use of technology to
                                                                                                                                                 improve business processes. Case studies will then be developed to promote the
                                                                                                                                                 applications utilised.
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001
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Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                            3.8 E-Government Objective 8 (3.2.8)
                                                                                                  To assist the Queensland ICT industry to contribute to the development of E-Commerce in the State.


                                                                                             Implementation Actions (2001-2002)            Agencies                                      Deliverables                                      % Complete                         Comments

                                                                                            1. Identify E-Commerce providers as a        DIIESRQ        Queensland e-commerce providers are currently listed in the recently launched      100
                                                                                            priority for IIB development activities.     (IIB)          Qld ICT Products and Services Guide.

                                                                                            2. Showcase the capabilities of the local    DIIESRQ        During the current reporting period opportunities have been extended to            100
                                                                                            E-Commerce applications industry.            (IIB)          e-commerce providers to exhibit at conferences such as The Institution of
                                                                                                                                                        Engineers Forum, The Online Remote Construction Management Seminar and
                                                                                                                                                        the IT Strategy Course for Building and Construction.

                                                                                            3. Promote the uptake of E-Commerce          DIIESRQ        DIIE (IIB) - Regularly promotes the uptake of e-commerce within the ICT industry   Ongoing
                                                                                            within the ICT industry.                     (IIB)          by conducting regular seminars and providing appropriate research reports.

                                                                                            4. Recognise and, where appropriate, take    All Agencies   DNR - State Purchasing Policy implemented by 1 July 2001.                          100
                                                                                            advantage of the capabilities of the local                  Departmental purchasing standards rewritten to conform with State Purchasing       100
                                                                                            ICT industry in E-Commerce in line with                     Policy.
                                                                                            the new State Purchasing Policy.                            DPW - Arrangements in place with local IT companies for provision of               Ongoing
                                                                                                                                                        E-Government services.
                                                                                                                                                        DPC - Noted and encouraged in DPC’s local procurement instructions.
                                                                                                                                                        DoF - To be included in IT sourcing policies.
                                                                                                                                                        TREAS - Corporate Procurement Plan includes strategies:                            Ongoing
                                                                                                                                                        • Provide opportunity for competitive local suppliers to participate in
                                                                                                                                                           Treasury’s supply arrangements;
                                                                                                                                                        • Increase the use of corporate card, wherever practical; and
                                                                                                                                                        • Pay suppliers of Goods and Services by EFT instead of by cheque.
                                                                                                                                                        DSQ/DATSIP - Implementation of ‘corporate card’ to streamline purchasing           85           Overall a cost saving is projected
                                                                                                                                                        costs and enable its use via the Internet.
                                                                                                                                                        QH - Discussions with local ICT industry to provide support and hardware for       5 – 10
                                                                                                                                                        an E-Procurement pilot.
                                                                                                                                                        DMR - Participate in e-commerce communications through hands-on                    Ongoing
                                                                                                                                                        procurement, Joint Electronic Business Initiative (JEBI), and electronic
                                                                                                                                                        catalogues for Logistics Business to Local Government.
                                                                                                                                                        DET - Has identified information technology as a strategic purchasing area         Ongoing
                                                                                                                                                        under the State Purchasing Policy 2000 and is developing a specific
                                                                                                                                                        information technology purchasing policy for information technology
                                                                                                                                                        within DET.
                                                                                                                                                        DH – Corporate Procurement Plan includes local industry strategies; all RFIs       100
                                                                                                                                                        and RFOs for IT products and services published on Queensland Government
                                                                                                                                                        Marketplace to promote local industry response.
                                                                                                                                                        QCS - Re-development of draft procedures concerning acquisition of ICT             Ongoing
                                                                                                                                                        equipment and services.
                                                                                                                                                        EPA - Currently working with various local ICT E-Commerce solution providers       Ongoing
                                                                                                                                                        via the Access Queensland project. In addition it has worked with CITEC
                                                                                                                                                        utilising its CITEC CONFIRM services for delivery of search. The Agency will
                                                                                                                                                        continue to do this as new projects arise.
                                                                                             Implementation Actions (2001-2002)       Agencies                                     Deliverables                                    % Complete                          Comments

                                                                                            5. Use e-procurement to advance State   All Agencies   QAO – E-procurement is identified in QAO’s Information Management Strategic     5
                                                                                            Purchasing Policy objectives.           DPW,           Plan 2001/2-2003/4.
                                                                                                                                    DIIESRQ        DH - E-procurement strategies have been incorporated into the Corporate         Ongoing
                                                                                                                                                   Procurement Plan.
                                                                                                                                                   DPW -                                                                           50           DPW has prepared a business case for e-procurement.
                                                                                                                                                   • expression of interest and resultant shortlist for providers of a Whole-of-                The business case is currently being considered by a
                                                                                                                                                      Government electronic marketplace;                                                        Steering Committee of Directors General, with a view
                                                                                                                                                   • business case for Government electronic procurement; and                                   to making recommendations i.e. a forward action plan.
                                                                                                                                                   • discussion paper/proposal for establishment of a Whole-of-Government
                                                                                                                                                      electronic marketplace and a range of supplier enablement activities.
                                                                                                                                                   • trials of electronic tendering have been undertaken (eTender).                80           Trial successful to date for the use of eTender. eTender
                                                                                                                                                   • developing a tool which collects data regarding purchases to enable better    10           is used for selecting tenderers for construction
                                                                                                                                                     procurement planning.                                                                      projects.
                                                                                                                                                   • the Queensland Government Buyers Catalogue will support regional sourcing.    Ongoing
                                                                                                                                                   DPC - Actively using Whole-of-Government e-infrastructure to interact with
                                                                                                                                                   business, where appropriate.
                                                                                                                                                   DoF - Implementation of ‘corporate card’ to streamline purchasing costs and     85           Overall a cost saving is projected.
                                                                                                                                                   enable its use via the Internet.
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                                                                                   DTRFT – use e-procurement to purchase stationery; increased use of
                                                                                                                                                   purchasing cards subject to Treasury and State Purchasing requirements.
                                                                                                                                                   TREAS - Increase the use of corporate card, where ever practical.               Ongoing
                                                                                                                                                   Pay suppliers of Goods and Services by EFT instead of by cheque.
                                                                                                                                                   QH - Procurement Reform Strategy includes the implementation and extension      Ongoing
                                                                                                                                                   of the State Purchasing Policy to e-procurement operations.
                                                                                                                                                   DET - is actively seeking, considering and promoting e-commerce options                      Significant Purchase Plans scheduled for completion
                                                                                                                                                   when preparing significant purchase plans under the new State Purchasing                     by 30/06/2002.
                                                                                                                                                   Policy.
                                                                                                                                                   - All significant tenders will be advertised on the Queensland Government       100          Forward Procurement Schedule to be placed on the
                                                                                                                                                   marketplace web site.                                                                        Internet by 31/10/01.
                                                                                                                                                   QCS - Streamlining of purchasing / delivery via the Internet using vendor       100
                                                                                                                                                   e-Government site.
                                                                                                                                                   EPA - The Agency currently utilises a number of e-commerce solutions, e.g.      Ongoing
                                                                                                                                                   Corporate Express for office supplies, EFT payments to vendors and CITEC
                                                                                                                                                   CONFIRM system for search fees.
                                                                                                                                                   DT - E-procurement processes have been developed and implemented in             Ongoing
                                                                                                                                                   Queensland Transport. A pilot of the full e-procurement process is currently
                                                                                                                                                   being conducted in business units. Particular emphasis has been placed on
                                                                                                                                                   Travel and accommodation procurement. Certain arrangements are in place to
                                                                                                                                                   allow electronic ordering direct with individual suppliers.
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Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                            3.9 E-Government Objective 9 (3.2.9)
                                                                                                  To provide an IT infrastructure supporting the development of e-Government in Queensland.


                                                                                             Implementation Actions (2001-2002)           Agencies                                      Deliverables                                      % Complete                          Comments

                                                                                            1. Provide the platforms for greater        DIIESRQ        The first stage of the Government Information Architecture (GIA Mk 1) was          GIA Stage 1   Four Standards finalised, six under review or
                                                                                            consistency and integration of              All agencies   finalised and endorsed by agencies in May 2001.                                    100           development.
                                                                                            Government services through                                Four information standards were developed or reviewed including IS42:
                                                                                            Government Information Architecture,                       Information Privacy, IS26: Internet, IS13: IT&T Purchasing and IS39:
                                                                                            promulgation of Information Standards                      QLD.GOV.AU Domain Name Eligibility.
                                                                                            and best practice guidelines.
                                                                                                                                                       Agency work to ensure compliance with the Government Information                   Ongoing
                                                                                                                                                       Architecture and the information standards is ongoing.

                                                                                            2. Progress Access Queensland vehicle to    DPC            $16.6 million has been allocated for the 2001-02 financial year to Access          Ongoing
                                                                                            transform Government services to a          All agencies   Queensland to fund the roll-out of a range of services and the development of
                                                                                            “consistent, integrated, anywhere,                         infrastructure, including the technology, Internet Gateway and Integrated
                                                                                            anytime" basis.                                            Contact Centre infrastructures, required to implement Whole-of-Government
                                                                                                                                                       integrated service delivery. In the period 2001-02 the Access Queensland
                                                                                                                                                       project team is facilitating the collaborative development of the framework
                                                                                                                                                       and tools to support implementation of the Access Queensland generic
                                                                                                                                                       services initiative.

                                                                                                                                                       A number of agencies are participating in the Access Queensland Pilot Project      Ongoing
                                                                                                                                                       including DNRM, EPA and DT.

                                                                                            3. Strengthen requirements on agencies      DIIESRQ        DIIESRQ has revised and reissued Information Standard 26: Internet.                Ongoing
                                                                                            to use the Internet to provide accurate,    All agencies
                                                                                            up-to-date information in an accessible
                                                                                            manner.

                                                                                            4. Provide portals for easier access to     DPC            Through the Access Queensland initiative the deliverable for the period was to     Ongoing
                                                                                            Government information and services.        All agencies   determine the design for the Queensland Government Internet Gateway
                                                                                                                                                       (http://www.qld.gov.au ). A high level design of the purpose and function of
                                                                                                                                                       the Internet gateway has been completed and approved by the Access
                                                                                                                                                       Queensland Chief Executive Officer Working Party. A phased implementation to
                                                                                                                                                       progress this design is taking place in the 2001/02 financial year.
                                                                                                                                                       DLGP – Electronic local laws database and Internet-based search facility to        100
                                                                                                                                                       improve access by local governments and community to local laws (operable
                                                                                                                                                       July 2001).
                                                                                                                                                       QH – integrated I-Net Infrastructure – web-enabled applications and services.      5

                                                                                            5. Develop the Queensland Government        DIIESRQ        All agencies are to have a first cut sample of service descriptions available by   Ongoing
                                                                                            Service Directory (service locator).                       December 2001. A public release of the Government Service Directory through
                                                                                                                                                       the Internet and call centres is planned for December 2001.

                                                                                            6. Participate in the national GoverNet     DIIESRQ        DIIE - Liaising with counterparts in other jurisdictions to maintain awareness     Ongoing
                                                                                            project to make online services easier to                  of relevant activities, and to promote the adoption of common standards.
                                                                                            find across jurisdictions.
                                                                                             Implementation Actions (2001-2002)           Agencies                                      Deliverables                                      % Complete                         Comments

                                                                                            7. All agencies use and contribute to the   All Agencies   JAG - Publication of Information on GovNet.                                        Ongoing      JAG recently published Crown Law information on
                                                                                            development of the Whole-of-Government                                                                                                                     GovNet.
                                                                                            Intranet (GovNet) where appropriate.                       DNRM - Has established a forum or ‘chat room' on GovNet specifically for the       100
                                                                                                                                                       Women's Network to facilitate professional and personal development of
                                                                                                                                                       women in the Public Service.
                                                                                                                                                       DH - The Department of Housing promotes and funds the appropriate use              Ongoing
                                                                                                                                                       of GovNet.
                                                                                                                                                       DPW - Whole of Department uses GovNet and the Department of Public                 Ongoing
                                                                                                                                                       Works has contributed to GovNet: for example, Queensland Building
                                                                                                                                                       Information System.
                                                                                                                                                       DPC - Produced the initial business case justifying the establishment of an        Ongoing
                                                                                                                                                       extranet (subsequently called GovNet). The agency continues to actively
                                                                                                                                                       support and use the service.
                                                                                                                                                       DoF - GovNet access has been enabled for all Departmental staff and for            Ongoing      Now expect to spend in excess of $80K.
                                                                                                                                                       staff of agencies for whom Families provides services. Use and costs have
                                                                                                                                                       increased significantly.                                                                        No specific content contribution, but significant
                                                                                                                                                                                                                                                       increase in departmental use, and subsequent
                                                                                                                                                                                                                                                       charges/financial contribution.
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                                                                                       QH - Utilises GovNet where appropriate and economically competitive with QH        NA
                                                                                                                                                       information service provider.
                                                                                                                                                       DMR - Departmental officers use this facility and contribute financially
                                                                                                                                                       through usage charges.
                                                                                                                                                       DET - Currently DET/DIR has two applications deployed via GovNet which are         Ongoing
                                                                                                                                                       Apprenticeship and Traineeship Internet Registration Facility (ATIRF) and Job
                                                                                                                                                       Evaluation Management Software (JEMS21).
                                                                                                                                                       DIIE (GT) - GovNet now accessible by all Government agencies.                      100          Phase 1 of GovNet is completed. Future enhancements
                                                                                                                                                                                                                                                       to be developed on ‘as needed’ basis.
                                                                                                                                                                                                                                                       Cost of access to GovNet is becoming a concern.
                                                                                                                                                       QCS - Participating in Whole-of-Government telephone directory – automatic         Ongoing
                                                                                                                                                       processing of updates.
                                                                                                                                                       DES - Is a key stakeholder in the Queensland Government Internet Gateway           Ongoing
                                                                                                                                                       Redevelopment Project. DES staff are participating in Whole-of-Government
                                                                                                                                                       steering committees and technical working groups. In addition, DES has
                                                                                                                                                       utilised the LDAP schema from GovNet to ensure greater Whole-of-Government
                                                                                                                                                       integration.
                                                                                                                                                       EPA - Continued support and use of services available through GovNet.              Ongoing      The Agency was one of the first to use GovNet -
                                                                                                                                                                                                                                                       continues to be in the top five agency clients.
                                                                                                                                                       DTRFT – used GovNet forum facility to gather input for Growing Tourism Strategy.
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                                                                                                                                                                                         Section 4 E-Government
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Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                            3.10 E-Government Objective 10 (3.2.10)
                                                                                                   To progressively increase government use of electronic procurement in dealing with suppliers.


                                                                                             Implementation Actions (2001-2002)              Agencies                                       Deliverables                                     % Complete   Comments

                                                                                            1. Establish and make available to             DPW            An expression of interest was issued by the DPW and has resulted in a shortlist    Ongoing
                                                                                            agencies a Whole-of-Government                 DIIESRQ        for providers of a Whole-of-Government electronic marketplace. Concurrently
                                                                                            electronic procurement system, which can       DSD            Queensland Purchasing has prepared a business case for electronic
                                                                                            interface with existing financial and                         procurement. The business case is being considered by a Steering Committee of
                                                                                            accounting systems.                                           Directors-General, with a view to production of a forward action plan.

                                                                                            2. Ensure that all e-procurement               DPW            The Queensland Government Buyers Catalogue supports regional sourcing.             Ongoing
                                                                                            initiatives are sensitive to the needs of      DIIESRQ
                                                                                            small and regional businesses.                 DSD

                                                                                            3. Improve procurement reporting and           DPW            DPW - Developing a tool which collects data regarding purchases to enable          Ongoing
                                                                                            analysis to allow agencies to improve                         better procurement planning.
                                                                                            procurement practices and support the
                                                                                            State Purchasing Policy.

                                                                                            4. Implement an electronic tender box.         DPW            Trial successful to date for the use of eTender facility by Project Services for   80
                                                                                                                                                          the selection of tenderers for construction projects.

                                                                                            5. Announce tender results on the              DPW            A facility is available in the Queensland Government Marketplace                   Ongoing
                                                                                            Queensland Government Marketplace                             (http://www.qgm.qld.gov.au) to announce tender results. Announcement of
                                                                                            website.                                                      tenders has been based on best practice procurement process.

                                                                                            6. Evaluate use of Government credit           TREAS          TREAS - Have approved use of Government credit cards over the Internet and         Ongoing
                                                                                            cards to purchases on secure Internet sites.                  provided guidelines for agencies.

                                                                                            7. Pay suppliers by electronic means in        All Agencies   Most agencies are now engaged in paying suppliers electronically. The              Ongoing
                                                                                            all but exceptional circumstances.                            incidence is expected to increase across all Departments.

                                                                                            8. Review and amend financial and              TREAS          TREAS - Has concluded a review of the Financial Management Standard to             Ongoing
                                                                                            auditing requirements to support                              incorporate ICT as appropriate. Redrafting of the Standard is currently
                                                                                            e-commerce.                                                   underway by the Office of the Parliamentary Counsel.

                                                                                            9. Ensure the Queensland Government            TREAS          TREAS - Is assisting agencies with upgrade to web-enabled version of SAP.          Ongoing
                                                                                            Financial Management System supports
                                                                                            e-commerce applications.

                                                                                            10. Each agency to develop an electronic       All Agencies   Many departments have included e-procurement as part of their information          Ongoing
                                                                                            procurement strategy as part of its                           management or procurement strategies.
                                                                                            e-Government/electronic service delivery
                                                                                            planning.
                                                                                             Implementation Actions (2001-2002)           Agencies                                       Deliverables                                      % Complete                        Comments

                                                                                            11. Each agency to:                         All Agencies   QAO - Reviewing possibilities for e-procurement as part of strategy identified      Ongoing
                                                                                            • increasingly use e-procurement to meet                   in QAO Information Management Strategic Plan 2001/2 - 2003/4.
                                                                                               agency requirements and promote                         DPC - As one of many benefits of DPC’s multi-agency Capital Roll-Over               100          The CRP won DPC’s Client Service category
                                                                                               efficient interaction with suppliers;                   Program (CRP), suppliers receive two or three annual bulk orders thereby                         Achievement Award (2001).
                                                                                            • ensure, where practical, that they make                  reducing the cost of business while obtaining significant cost reductions for
                                                                                               effective use of the investments that                   the agencies by leveraging economies of scale. These procurement transactions
                                                                                               suppliers have made in e-commerce;                      are conducted electronically.
                                                                                            • identify suppliers with e-commerce                       - Continually monitoring transaction costs and options for cost reductions e.g.
                                                                                               capability that can be used to support                  better use of corporate credit cards and reducing the number of purchase
                                                                                               more effective procurement processes;                   orders.
                                                                                               and                                                     QH - E-procurement – gain significant increases in workflow efficiencies by         5 – 10
                                                                                            • implement systems for accepting                          further automating some of the tasks associated with the day-to-day
                                                                                               online payments.                                        purchasing processes using the concepts of e-Procurement.
                                                                                                                                                       DMR - Already addressed through electronic tendering, electronic
                                                                                                                                                       requisitioning and receipting, EFT payments and ongoing development of
                                                                                                                                                       e-Government initiatives through procurement strategy development.
                                                                                                                                                       - Supplementary conditions tailored for each individual invitation process are
                                                                                                                                                       utilised where applicable to heighten the e-commerce trading capabilities and
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                                                                                       electronic trading options.
                                                                                                                                                       QCS - This objective is ongoing and is being progressively met as the business
                                                                                                                                                       need arises.
                                                                                                                                                       DET - Suppliers encouraged to accept payment by electronic funds                    Ongoing
                                                                                                                                                       transfer.
                                                                                                                                                       - Purchase Orders are sent electronically via Standards, Applications and           Ongoing
                                                                                                                                                       Procedures (SAP).
                                                                                                                                                       - Bulk accounts are charged and paid electronically.                                Ongoing      Supplier billing and payment fuel, air travel and
                                                                                                                                                                                                                                                        leasing handled via electronic files. Significant
                                                                                                                                                                                                                                                        Purchase Plans scheduled for completion 30/06/2002.

                                                                                                                                                       - Officers responsible for developing the Department’s significant purchase         Ongoing
                                                                                                                                                       plans under the new State Purchasing Policy to look at how to make better use
                                                                                                                                                       of e-commerce arrangements on offer by supplier.

                                                                                                                                                       - Electronic payment options available for clients.                                 Ongoing      Clients have a choice between b-pay, EFTPOS, EFT,
                                                                                                                                                                                                                                                        NetBank and electronic credit card.
                                                                                                                                                       DES - E-commerce Business Case has identified suppliers with high transaction       Ongoing
                                                                                                                                                       volume and low dollar value and suppliers that have the potential for
                                                                                                                                                       interoperability and partner with these suppliers to establish electronic
                                                                                                                                                       transactions and the capability to enter into a pilot with the Department.
                                                                                                                                                       DT - Strategies have been developed to maximise the use of e-procurement
                                                                                                                                                       for mutual efficiency. DT accepts electronic payment from customers. The
                                                                                                                                                       initial pilot allowed credit and direct debit. The ongoing facility allows direct
                                                                                                                                                       debit only.
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                                                                                                                                                                                  Section 5 Telecommunications
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Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                            Appendix A4 - The Telecommunications Infrastructure Priority Action Area (3.4)
                                                                                                    Queensland’s future prosperity depends on broad and affordable access to infrastructure, enabled by the convergence of technologies, forward-looking telecommunications policy,
                                                                                                    robust network infrastructure, sufficient bandwidth and support for targeted applications. In the Information Economy, telecommunications as an infrastructure is as critical as other
                                                                                                    infrastructures such as water, road, rail, ports and electricity, as it carries the information-based services essential for full participation.

                                                                                            4.1     Telecommunications Infrastructure Objective 1 (3.4.1)
                                                                                                    To improve the availability of high bandwidth communications services throughout the State.


                                                                                               Implementation Actions (2001-2002)           Agencies                                       Deliverables                                      % Complete                        Comments

                                                                                             1. Develop a policy framework for the        DIIESRQ        A draft Queensland Telecommunications Strategy has been developed and is            85
                                                                                             Queensland Government to promote             All agencies   being internally reviewed by DIIESRQ.
                                                                                             improved telecommunications services
                                                                                             and infrastructure throughout the State.

                                                                                             2. Prepare a Telecommunications              DSD            DSD - Strategy currently being developed with external consultants. Cabinet         50
                                                                                             Infrastructure Strategy for Brisbane City    DIIESRQ        submission and public consultation to be completed in the 2nd quarter this
                                                                                             and South East Queensland.                   BCC            financial year (FY). Strategy finalisation and commencement of
                                                                                                                                                         implementation expected in 3rd quarter.

                                                                                             3. Establish desired levels of service for   DIIESRQ        DIIESRQ - A Customer Access Network (CAN) Study has been completed to               100
                                                                                             telecommunications across Queensland         All agencies   Investigate practical ways to stimulate carrier competition to reduce the cost of
                                                                                             and audit the telecommunications                            telecommunications services, i.e. provision of competitive “last mile" cabling to
                                                                                             infrastructure currently in place to                        consumers.
                                                                                             identify shortcomings requiring priority                    Treas - Established a set of policies and procedures in line with the Treasury
                                                                                             attention.                                                  Telecommunication Strategic Plan to monitor and evaluate existing
                                                                                                                                                         Departmental telecommunications infrastructure and identify areas of
                                                                                                                                                         improvement.
                                                                                                                                                         DPW - Key Performance Indicators developed for Managed Voice Services.              Ongoing
                                                                                                                                                         DIIESRQ - A Graphical Information System (GIS) of Queensland                        Ongoing
                                                                                                                                                         Telecommunications Infrastructure has been established and will be distributed
                                                                                                                                                         through the Queensland Building Information System (QBIS).
                                                                                                                                                         EPA - A network auditing, performance monitoring and bandwidth                      100          The Agency, through its service level agreements and
                                                                                                                                                         management mechanism has been implemented for Departmental use across                            internal process, constantly monitors
                                                                                                                                                         the state.                                                                                       telecommunication services to identify shortcomings
                                                                                                                                                                                                                                                          in service provision which, in this reporting term,
                                                                                                                                                                                                                                                          required an upgrade to all remote and rural areas.
                                                                                                                                                         DPW - Established auditable DPW Security Policy with associated rule sets.          Ongoing

                                                                                             4. Encourage the introduction of             DIIESRQ        DIIESRQ - The Reef Network in place, delivering high speed communications to        100
                                                                                             competitive telecommunications               All agencies   Queensland's coastal region through 1820km of underground fibre optic cable
                                                                                             infrastructure across Queensland.                           along the Brisbane to Cairns rail corridor.

                                                                                                                                                         The new high bandwidth cable has greatly increased the State's
                                                                                                                                                         communications capacity, stimulated carrier competition and provided greater
                                                                                                                                                         scope for the delivery of services to rural and regional communities.
                                                                                             Implementation Actions (2001-2002)          Agencies                                     Deliverables                                    % Complete      Comments

                                                                                            4. Encourage the introduction of           DIIESRQ        DIIESRQ - The Queensland Government has developed a Standard Form of            100
                                                                                            competitive telecommunications             All agencies   Agreement for licensing of State Owned Telecommunications Infrastructure
                                                                                            infrastructure across Queensland                          (SOTI), including land, buildings and Rights-of-Way.
                                                                                            (continued).                                              EQ - Supporting the roll out of ADSL.                                           Complete
                                                                                                                                                      School LANS Project:                                                            December 2001
                                                                                                                                                      • To update the Local Area Network centre switch in Stage 1 of School LAN
                                                                                                                                                         Project schools
                                                                                                                                                      • Consideration be given to providing additional Local Area Network
                                                                                                                                                         infrastructure to the approx. 465 Queensland schools with greater than 300
                                                                                                                                                         students.
                                                                                                                                                      QH - Service Delivery Network - upgrade QH communications infrastructure to     40
                                                                                                                                                      provide improved technical capability to support delivery of health services
                                                                                                                                                      including the capacity for external entity access.

                                                                                                                                                      DTRFT – Uses multiple services for telecommunications support.

                                                                                                                                                      DPC - Leveraging off DPC's experience with the Telstra multi-agency WAN.        15
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                            5. Promote best use of Commonwealth        DIIESRQ        The State Advisory Committee continues to provide expert advice to              Ongoing
                                                                                            funds for telecommunications in                           Queenslanders seeking NTN funding and the Commonwealth Government on
                                                                                            Queensland e.g. Networking the Nation.                    State NTN priorities.

                                                                                            6. Actively lobby the Commonwealth and     DIIESRQ        DIIESRQ - Made submissions to the Productivity Commission Inquiry into the      100
                                                                                            Local Government to address                               legislation surrounding competition in the telecommunications industry and
                                                                                            telecommunications issues of importance                   the Australian Communications Authority Multibasket selection review.
                                                                                            to Queensland e.g. the Universal Service                  DIIESRQ - Has made recommendations to the Telecommunications Service            Ongoing
                                                                                            Obligation.                                               Inquiry Implementation Task Force on how Queensland's portion of the Mobile
                                                                                                                                                      allocation should be spent.
                                                                                                                                                      DIIESRQ - As part of an ongoing role, the Department represents Queensland      Ongoing
                                                                                                                                                      at the Online Council, the Online Council Regional Telecommunications
                                                                                                                                                      Working Party and at the Australian Communications Authority Spectrum
                                                                                                                                                      Harmonisation Steering Committee.
                                                                                                                                                      DIIESRQ - Contributes to and maintains its content on the Online Council New    Ongoing
                                                                                                                                                      Connections Website.
                                                                                                                                                      DIIESRQ - Supported the establishment of a pilot for Universal Service          100
                                                                                                                                                      Obligation contestability in Queensland.
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                                                                                                                                                                           Section 5 Telecommunications
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Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                            4.2 Telecommunications Infrastructure Objective 2 (3.4.2)
                                                                                                  To maximise the value of State Government telecommunications expenditure to the people of Queensland.


                                                                                             Implementation Actions (2001-2002)       Agencies                                      Deliverables                                     % Complete                        Comments

                                                                                            1 Consider options to improve           DIIESRQ        EQ - EdNet Phase 2 - Seeking a replacement for Connect-ED, by unbundling of       Ongoing
                                                                                            competition in the market for           All agencies   telecommunications infrastructure, obtaining managed Internet service and
                                                                                            Government telecommunications.                         facilities management. RFI out to market will close in November 2001.

                                                                                            2 Identify options for alternative      DIIESRQ        DIIESRQ - A number of Queensland Government agencies have joined forces to        Ongoing
                                                                                            provision of network services for                      consolidate their bandwidth demand in the North Queensland region to deliver
                                                                                            Government agencies.                                   broadband communications to regional and remote areas. An expression of
                                                                                                                                                   interest was released, has closed and is currently being assessed.
                                                                                                                                                   DT - seeking offers for components of infrastructure e.g. mobiles and
                                                                                                                                                   maintenance of wide area network.
                                                                                                                                                   EPA - Currently investigating Satellite services for very remote locations and    20           The Agency constantly monitors industry trends for
                                                                                                                                                   Wireless technologies to replace current wire based LAN services.                              alternative, cost-effective service provision.
                                                                                                                                                   DES - Implemented Communications Strategy over last 12-18 months using            Ongoing
                                                                                                                                                   the dial connect service for approximately 600 sites. Currently reviewing usage
                                                                                                                                                   at sites with a view to upgrading a number of sites with permanent WAN
                                                                                                                                                   connections.
                                                                                                                                                   DPW - Replacement of QBuild and Project Services PABX network with                100
                                                                                                                                                   Customnet Spectrum.

                                                                                            3 Consider how pilots and teaming       DIIESRQ        DCS - Implementation of Criminal Justice Integrated Information Strategy
                                                                                            approaches could be used to optimise    All agencies   (CJIIS) – provides opportunities to focus the application of telecommunications
                                                                                            several strategies at once.                            technologies across Police, Justice and Corrective Services.
                                                                                                                                                   QPS and DES - A Joint Communications Management Committee has been                             The Committee is being established involving
                                                                                                                                                   established to identify opportunities for joint communications which enhance                   Queensland Police Service and Emergency Services.
                                                                                                                                                   delivery of emergency services to the community.

                                                                                            4 Consider opportunities for demand     DIIESRQ        EPA - Upgrade of Departmental telecommunication services to rural and             100          The Agency, through its service level agreements and
                                                                                            aggregation and other options to help   All agencies   remote areas across the State.                                                                 internal process, constantly monitors
                                                                                            improve telecommunications                                                                                                                            telecommunication services to identify shortcomings
                                                                                            infrastructure in regional and remote                                                                                                                 in service provision which, in this reporting term,
                                                                                            areas.                                                                                                                                                required an upgrade to all remote and rural areas.
                                                                                                                                                   DPW - A Department-wide approach to outsourced communications
                                                                                                                                                   infrastructure is gaining impetus.
                                                                                                                                                   DTRFT – Shares statewide data communications infrastructure with other
                                                                                                                                                   agencies – Telstra QGN service – improved regional access to aggregated
                                                                                                                                                   bandwidth.
                                                                                             Implementation Actions (2001-2002)            Agencies                                      Deliverables                                 % Complete                         Comments

                                                                                            5. Consider sharing skills for maintenance   DIIESRQ        DCS - Improved telecommunications infrastructure for regional Queensland
                                                                                            and support of telecommunications in         All agencies   areas. Pilot network sharing arrangement with DCS and JAG networks for
                                                                                            rural and remote areas.                                     Court Liaison Officers.
                                                                                                                                                        EPA - Ongoing support and provision of rural and remote area skills through                The Agency has had rural and remote IT support staff
                                                                                                                                                        IT staff across the State.                                                                 for almost 10 years. Skills are shared across the State
                                                                                                                                                                                                                                                   and opportunities and are made available for remote
                                                                                                                                                                                                                                                   staff to work on corporate projects.
                                                                                                                                                        TREAS - Actively seeking further opportunities to share existing
                                                                                                                                                        telecommunications infrastructure across its regional services to improve
                                                                                                                                                        performance and save costs in maintenance and support.
                                                                                                                                                        DNRM - Providing computer liaison services to SunWater offices across
                                                                                                                                                        the State.
                                                                                                                                                        DH - Area Office locations are selected where possible to be close to other   Ongoing
                                                                                                                                                        agencies, in order to utilise Spectrum rather than stand alone PABX.
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001
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Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                            4.3 Telecommunications Infrastructure Objective 3 (3.4.3)
                                                                                                  To improve community access to and affordability of new services including the Internet and mobile telephony.


                                                                                             Implementation Actions (2001-2002)             Agencies                                       Deliverables                                   % Complete                         Comments

                                                                                            1. At a senior level, Government take         DIIESRQ        DES - The DES Communication Strategy has resulted in a rollout of online dial    100
                                                                                            leadership in the use and application of      All agencies   connect access throughout the State to over 600 DES locations.
                                                                                            telecommunications technologies to drive
                                                                                            changes in business practices and
                                                                                            improve communication within
                                                                                            Government.

                                                                                            2. Leverage Connect-Ed and other              DIIESRQ        EQ - Using buying power to extend the availability of ADSL (domestic high        December     400 sites by December, 2001
                                                                                            Government telecommunications                 EQ             speed Internet) subject to the quality of the lines;                             2001
                                                                                            infrastructure to extend Internet access to                  - Establishing wider availability of local internet access through increasing
                                                                                            the wider community.                                           points-of-presence (POP);
                                                                                                                                                         - Supporting the provision of services for local communities; and
                                                                                                                                                         - Use of services established by EdNet2 by other agencies and communities.

                                                                                            3. Work with Farmwide and the                 DIIESRQ        Local Call Access to the Internet for all Australians became a reality with      100          Prior to this DIIESRQ worked closely with the NTN
                                                                                            Commonwealth Government to provide                           Telstra's announcement earlier this year.                                                     funded Farmwide project to identify where
                                                                                            local call access to the Internet for all                                                                                                                  Queenslanders did not have local call access to the
                                                                                            Queenslanders.                                                                                                                                             Internet.

                                                                                            4. Contribute to the improvement of the       DIIESRQ        DIIESRQ - researched and developed an NTN submission for the provision of        Ongoing
                                                                                            mobile telephony coverage in                                 Mobiles in Western Queensland.
                                                                                            Queensland, particularly Western
                                                                                            Queensland.                                                  While this submission was unsuccessful, it provided the basis for further work
                                                                                                                                                         with the Commonwealth Government to provide increased mobile coverage in
                                                                                                                                                         Queensland as part of the implementation of the Telecommunications Service
                                                                                                                                                         Inquiry.

                                                                                            5. Consider how communities of interest       DIIESRQ        DIIESRQ and DSD have developed a number of strategies to assist communities      Ongoing
                                                                                            could be established for infrastructure                      to improve their telecommunications infrastructure. These strategies are
                                                                                            development.                                                 documented in the draft Queensland Telecommunications Strategy and the
                                                                                                                                                         Brisbane and South East Queensland Telecommunications Infrastructure
                                                                                                                                                         Strategy.

                                                                                            6. Research best practice and emerging        DIIESRQ        DIIESRQ has undertaken research and tested Voice over IP and benchmarked         Ongoing
                                                                                            technologies for their applicability                         ADSL services in Queensland.
                                                                                            to Queensland.
                                                                                             Implementation Actions (2001-2002)          Agencies                                      Deliverables                                    % Complete                         Comments

                                                                                            7. Encourage the adoption and use of       DIIESRQ        DET - Under the Telecommunications Training Package, a range of call centre      100          $2M of Government funds has been dedicated to call
                                                                                            telecommunication technologies.            All agencies   and cabling qualifications and competencies are funded for delivery in                        centre training. Figures were not available on the full
                                                                                                                                                      Queensland. These cover entry-level qualifications as well as higher level                    range of telecommunications training expenditure.
                                                                                                                                                      management qualifications.
                                                                                                                                                      EPA - The Agency is a major participant in the Access Queensland pilot with      NA           The Agency plans to increase service delivery via
                                                                                                                                                      the provision of online camping permits.                                                      Internet to encourage community use of
                                                                                                                                                                                                                                                    telecommunication technologies.
                                                                                                                                                      QH - Telehealth - maximise the benefits of Telehealth as a continuum of care     10
                                                                                                                                                      tool which improves access to health services and facilitates quality of care.
                                                                                                                                                      The project will develop processes to provide ongoing support for Telehealth
                                                                                                                                                      users and integrate these processes into existing service delivery mechanisms.
                                                                                                                                                      - Clinician Knowledge Network - online access for QH hospitals, community        80
                                                                                                                                                         health and public health to evidence-based medicine.
                                                                                                                                                      DPW - QBuild currently investigating the use of technology to replace current
                                                                                                                                                      work order dispatch with workflow management system.
                                                                                                                                                      Project Services is providing web images of project sites for greater
                                                                                                                                                      management control.
                                                                                                                                                      DNRM - Telecommunications services provided to virtually all Departmental
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                                                                                      business areas. Policy framework established to guide use of Departmental
                                                                                                                                                      telecommunications facilities, including recently revised standards IM.4.001
                                                                                                                                                      Electronic Mail and IM.4.002 Internet Use.
                                                                                                                                                      DES - Has upgraded its WAN infrastructure and implemented a contract with        100
                                                                                                                                                      Telstra for the management of the DES wide area network.

                                                                                            8. Educate the community in the            DIIESRQ        DSD - Computer Applications for Small Enterprises (CASE) - The delivery of       Ongoing
                                                                                            potential benefits of emerging             DSD            e-commerce seminars, workshops, fact sheets, case studies, one-on-one
                                                                                            telecommunications services products and                  assistance and clustering through specially trained staff in the State
                                                                                            technologies.                                             Development Centres.
                                                                                                                                                      DSD - IT&T Upskilling Project which will upskill small IT&T providers in rural   Ongoing
                                                                                                                                                      and regional areas of the State to help them help their SME clients better.
                                                                                                                                                      DSD - NTN funded Queensland Electronic Business Network (Qe.NET), a              100
                                                                                                                                                      network of local trainers in 22 communities throughout rural and remote
                                                                                                                                                      Queensland, delivered e-commerce awareness raising workshops to local small
                                                                                                                                                      business people.
 74
                                                                                                                                                                             Section 5 Telecommunications
  75
Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001




                                                                                            4.4 Telecommunications Infrastructure Objective 4 (3.4.4)
                                                                                                  To address environmental and communications concerns.


                                                                                             Implementation Actions (2001-2002)          Agencies                                    Deliverables                                    % Complete                        Comments

                                                                                            1. Establish a Telecommunications          DIIESRQ       DIIESRQ - Telecommunications infrastructure and environmental issues are        5            It is proposed that a State planning policy be
                                                                                            Infrastructure and Environmental                         addressed on a day-to-day basis by the Department.                                           developed for telecommunications as part of the
                                                                                            Reference Group to address                                                                                                                            implementation of the South East Queensland
                                                                                            environmental issues associated with the                                                                                                              Telecommunications Infrastructure Strategy. Core to
                                                                                            establishment of telecommunications                                                                                                                   this process will be wide consultation, during which
                                                                                            infrastructure.                                                                                                                                       major environmental issues will be taken into account.

                                                                                            2. Simplify the Government approval        DIIESRQ       Local Government planning and approval processes have been investigated as      100
                                                                                            processes needed to establish new          Local         part of the South East Queensland Telecommunications Infrastructure Strategy.
                                                                                            telecommunications investments e.g. the    Governments
                                                                                            Integrated Planning Act 1997.
APPENDIX B – ACRONYMS
ABS       Australian Bureau of Statistics
ACS       Australia Computer Society
ADSL      Asymmetric Digital Subscriber Line
AIIA      Australian Information Industries Association
APCC      Australian Procurement and Construction Council
AQ        Access Queensland
BCC       Brisbane City Council
BSSSS     Board of Senior Secondary Schools Studies
BTP       Brisbane Technology Park
C&I       Communication and Information
CASE      Computer Applications for Small Enterprises
CBT       Computer Based Training
CD-ROM Compact Disk – Read Only Memory
CIAB      Communication and Information Advisory Board
CIID      Communication and Information Infrastructure Division
CJIIS     Criminal Justice Integrated Information Strategy
CRC       Cooperative Research Centre
DATSIP    Department of Aboriginal and Torres Strait Islander Policy
DCITA     Department of Communications, Information Technology and the Arts (Commonwealth)
DES       Department of Emergency Services
DET       Department of Employment and Training
DETYA     Department of Education, Training and Youth Affairs (Commonwealth)
DEWRSB Department of Employment, Workplace Relations and Small Business (Commonwealth)
DH        Department of Housing
DIIESRQ   Department of Innovation and Information Economy, Sport and Recreation Queensland
DIMA      Department of Immigration and Multicultural Affairs (Commonwealth)
DIR       Department of Industrial Relations
DISR      Department of Industry, Science and Resources (Commonwealth)
DISTC     Distributed Information Systems Technology
DLGP      Department of Local Government and Planning
DMR       Department of Main Roads
DNRM      Department of Natural Resources and Mines
DoF       Department of Families
DPC       Department of Premier and Cabinet
DPI       Department of Primary Industries
DPW       Department of Public Works
DSD       Department of State Development
DSTC      Distributed Systems Technology Centre
DT        Department of Transport
DTRFT     Department of Tourism, Racing and Fair Trading
EBA       Enterprise Bargaining Agreement
EFT       Electronic Funds Transfer
EFTPOS    Electronic funds transfer at point of sale
EPA       Environmental Protection Agency
EQ        Education Queensland
ESD       Electronic Service Delivery
FIG       Funding IT&T Growth program
GIA       Government Information Architecture
GIS       Graphical Information System
GITC      Government Information Technology Conditions


                                                Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001   76
                GOC         Government Owned Corporation
                GovNet      Queensland Government Intranet
                ICT         Information and Communication Technology
                IIB         Information Industries Bureau (DIIESRQ)
                IPA         Integrated Planning Act 1997 (Queensland)
                IPPA        Institute of Public Administration of Australia
                IS          Information Standard
                i-STAR      IT&T Skills, Training and Role Models program
                ISUS        Innovation Start-Up Scheme
                ITSAP       International Tradeshow Assistance Program
                IT&T        Information Technology and Telecommunications (see ICT)
                JAG         (Department) of Justice and Attorney-General
                JEBI        Joint Electronic Business Infrastructure
                LAN         Local Area Network
                LGAQ        Local Government Association of Queensland
                MADF        Multimedia Applications Development Fund
                MPS         Ministerial Program Statements
                NOIE        National Office for the Information Economy (Commonwealth)
                NTN         Networking the Nation program
                OESR        Office of Economic and Statistical Research
                OfW         Office for Women
                OHE         Office of Higher Education
                OPSME       Office of Public Service Merit and Equity
                PKI         Public Key Infrastructure
                QANTM       Queensland and Northern Territory Multimedia CMC Pty Ltd
                QAO         Queensland Audit Office
                QCS         Queensland Corrective Services
                QeNET       Regional small business e-commerce training program
                QGAP        Queensland Government Agent Program
                QH          Queensland Health
                QIIS        Queensland Investment Incentives Scheme
                QP          Queensland Purchasing, Department of Public Works
                QPS         Queensland Police Service
                QSA         Queensland State Archives
                QSCC        Queensland School Curriculum Council
                QTAC        Queensland Tertiary Admissions Centre
                QWIPS       Queensland Women in Public Service
                RCC         Recognition of Current Competency
                R&D         Research and Development
                RMF         Regional Managers Forum (Queensland Government)
                RPL         Recognition of Prior Learning
                SDC         State Development Centres
                SME         Small and Medium Enterprises
                SPP         State Purchasing Policy 2000
                TREAS       Queensland Treasury
                UQ          University of Queensland
                VCU         Venture Capital Unit
                WIT         Women in Technology




77   Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001
APPENDIX C – E–DEFINITIONS
Extract from Discussion Paper prepared by Access Queensland CEO Working Party, 12 April 2001.




                                               E-GOVERNMENT
         Refers to the conduct of public sector processes, outputs and services through computer-mediated networks




                 E-GOVERNANCE                                                   E-BUSINESS

            Refers to the use of computer-             Refers to the use of computer-mediated networks to conduct the
            mediated networks to conduct                                normal business of government
            the communication processes
            that make government unique




                                                        ELECTRONIC SERVICE                           ELECTRONIC
                 Communication                               DELIVERY                               PROCUREMENT
                                                 Refers to transactions (both financial and       Refers to transactions
                                                    non-financial) related to the role of     associated with the acquisition
                                                   Government in public administration            of goods and services
                                                 and providing services to the community
                     Electoral



               Policies/Standards                    State Information Services                       E-tendering


                                                                Advisory                             E-contracting


                                                         Interactive Services                          E-trading


                                                               E-payment                              E-payment




                          GOVERNMENT INFORMATION ARCHITECTURE
                   These definitions apply to the business level. The Government Information
                  Architecture (GIA) and the technical and infrastructure levels it incorporates,
                    underpins all these aspects of e-Government including internal processes.




                                             Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001   78
                APPENDIX D – GOALS OF C&I STRATEGIC PLAN
                Goal 1:     A shared commitment to an information-driven future
                •   Optimise the community benefits of C&I technology
                •   Promote C&I technology as a tool for economic and social development
                •   Work with local government as a key change agent and encourage State Government agency collaboration
                    with communities

                Goal 2:     A strong, vibrant communication and information industry
                •   Expand the domestic market for C&I technologies
                •   Encourage Queensland companies to innovate and expand into new areas
                •   Attract regional and international C&I companies and investors to Queensland
                •   Encourage Queensland companies to expand in existing export markets and to develop new export markets
                •   Enhance research and development (R&D) activities in Queensland
                •   Provide specific programs for industry segments essential for the creation of a mature broad-based C&I industry
                    in Queensland
                •   Maintain effective Commonwealth-State relations for C&I industry development

                Goal 3:     World-class communication and information infrastructure
                •   Improve community access to the Internet
                •   Improve the availability of digital communications services throughout the State
                •   Encourage the rapid take-up of electronic commerce both nationally and throughout the State by creating a
                    supportive legal and administrative framework
                •   Encourage Queensland businesses, consumers and the Government to lead the nation in the use and growth of
                    electronic commerce and the delivery of services
                •   Encourage students to take up ICT careers while encouraging the sector to attract and keep skills within
                    the industry
                •   Encourage C&I education and training in other industries and the public sector to allow businesses to compete
                    more effectively and to enable the more effective delivery of services to the public

                Goal 4:     Better Government service through electronic delivery
                •   Foster the electronic delivery of Government services
                •   Establish infrastructure and management protocols for electronic service delivery
                •   Improve procurement policy and practices to make it easier for the C&I industry to do business with Government
                •   Adopt information standards to assist Government administration




79   Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001
APPENDIX E – PRIORITY ACTION AREAS
Extracts from Two Year Action Plan 2001-2002

ICT Skills
A shortage of ICT skills is hampering the development of the information society globally, nationally and in Queensland.
All major industrialised nations are attempting to resolve this shortage of ICT skills. At the Commonwealth level the
National Office for the Information Economy (NOIE) is working cooperatively with all States and Territories on issues
such as raising awareness of careers in ICT and amending immigration rules for prospective ICT employees from
overseas. The ICT industry has established an IT&T Skills Industry Taskforce, which is implementing a Skills Exchange
to improve data collection and to better match the supply of and demand for ICT skills.
Addressing this issue is a high priority for the Queensland Government. The development of ICT skills in Queensland
concerns the broad question of whether all people will be adequately skilled to enable their effective participation in
the information age. This includes: participation by the community through increasing familiarity with technology;
issues affecting highly skilled information technology professionals; and the ramifications for all industries which are
increasingly dependent on ICT skills.
IT&T Skills in the Smart State is the Queensland Government’s policy framework for addressing this shortage. This
framework seeks to cover all relevant issues to do with labour supply, the extent to which the nature of industry
demand contributes to the problem, labour market adjustment processes and the capacity of the community to
participate in the information age.
The framework presents the issues and the actions to address these issues according to a life cycle concept. It begins
with school education and moves to careers awareness particularly among women. It explores issues regarding higher
and vocational education and skills development in both the workplace and in the community. It also examines
human resource management issues, and immigration/emigration issues. Finally, it addresses wage and salary
responses in ICT labour markets and the regional dimension of ICT skills development in Queensland.
For the Queensland Government, these issues are addressed in the context of the commitments contained in the
Queensland Communication and Information Strategic Plan and in the Smart State strategy announced with the 1999-
2000 Budget. These issues are also addressed in individual agency strategies, such as the Education 2010 strategy
(Education Queensland), the IT&T Training for the Smart State strategy (Department of Employment, Training and
Industrial Relations) and Innovation – Queensland’s Future (Department of State Development).

E-Government
Fostering e-commerce as a way of transacting business is important as e-commerce is a means by which new jobs can
be created and existing jobs transformed so that they are sustainable in a global economy.
From a Government perspective, delivering services through the improved use of technology enables agencies to
provide better client service. This is not just about automating existing processes – it is about transforming processes
with a view to achieving the goal of integrated, consistent service delivery, anywhere anytime. Customer need is the
paramount consideration.
Advancing a strategy to promote growth in the use of e-business in Government and throughout the State is a key
element of the C&I Strategic Plan. The Government’s e-commerce strategy document, entitled
ecommerce@smartstate.au: working with the world derives from the C&I Strategic Plan and sets out in detail the
Queensland Government’s commitment to providing the necessary leadership, support and actions to ensure the State
takes full advantage of the opportunities provided by e-commerce to improve the economic and social circumstances
of Queenslanders.

ICT Industry Development
The ICT industries are integrally linked to the emergence of the “information society” and the Queensland Government
sees their development as vital to the future economic growth of the State.
These industries are the vehicles for the diffusion of information and ideas and related business practices. They will
make a substantial contribution to the State’s economy, have the power to transform Queensland business across all
industries, enhance the productivity of Queensland companies, and assist them to compete globally.
The Queensland Government, therefore, recognises the ICT industry as one of the major industries in the State and
one which has a high potential to contribute to the future economic and regional development of the State. To ensure
that development opportunities can be realised, an integrated government/industry approach is essential. Government
is working with peak industry bodies and academic institutions to develop a shared understanding and a commitment
to furthering the growth of the industry in Queensland.




                                                Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001   80
                An IT&T Industry Development Strategy is being finalised to identify the strategies and initiatives required to
                stimulate and support the long-term growth of the Queensland IT&T industry. This Strategy of course must be flexible
                and able to adjust readily to stakeholders’ views and changing circumstances.
                The Strategy should be seen within the context of other Government initiatives in this area such as the IT&T Skills in
                the Smart State and Innovation – Queensland’s Future strategies.

                Telecommunications Infrastructure
                Affordable and reliable telecommunications are needed to accelerate Queensland’s move into the information age.
                In the future, bandwidth provision will need to be flexible, scalable and capable of meeting emerging needs.
                Mobile telephony is now accepted as a standard business tool for anywhere, anytime communication in more
                populated centres. This functionality is becoming increasingly important to the economic and social survival of
                smaller towns.
                In a Government context, telecommunications will become a foundation for over-the-counter electronic services as
                well as the provision of integrated services to Queenslanders at home or in the office.
                The Queensland Government is developing a Queensland Telecommunications Strategy to focus efforts and more
                rapidly move the State into the information age. Specifically, the Strategy will:
                •   further refine, direct and implement the actions contained in the C&I Strategic Plan;
                •   develop approaches for the State Government to apply to facilitate the improvement of telecommunications
                    services in Queensland;
                •   address the opportunities and challenges facing the Government with respect to meeting its own
                    telecommunications needs;
                •   position Queensland to proactively take advantage of the many changes in the telecommunications industry; and
                •   outline the services needed by Government and the community in the information age.




81   Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001
APPENDIX F – CONTRIBUTING AGENCIES
Arts Queensland
Department of Aboriginal and Torres Strait Islander Policy
Department of Corrective Services
Department of Education
Department of Emergency Services
Department of Employment and Training
Department of Families
Department of Housing
Department of Industrial Relations
Department of Innovation and Information Economy, Sport and Recreation Queensland
Department of Justice and Attorney-General
Department of Local Government and Planning
Department of Main Roads
Department of Natural Resources and Mines
Department of Premier and Cabinet
Department of Primary Industries
Department of Public Works
Department of State Development
Department of Tourism, Racing and Fair Trading
Department of Transport
Disability Services Queensland
Environmental Protection Agency
Queensland Audit Office
Queensland Health
Queensland Police Service
Queensland State Archives
Queensland Treasury




                                               Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001   82
                NOTES




83   Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001
NOTES




        Queensland Communication & Information Strategic Plan 1999 – 2004 • Progress Repor t 2001   84

								
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