41 Clare Avenue, Hoole, Chester, CH2 3HT
Phone: 07523 740059
Personal Profile I’m an enthusiastic, hardworking, dependable and well-traveled individual who is happy
to use my own initiative as well as working as part of a team. Proficient at carrying out a variety of practical tasks in
various locations and has the ability to rise to new challenges.
Ability to work under pressure and to deadlines
Self management and self direction
Excellent communication skills
Punctual and reliable
Aug 2011-present-ProActive Recruitment- Chester Zoo-Chester- Full Time
My duties include preparing and cooking Fresh meals from around the world to a large quantity in a busy
kitchen and dealing with daily cleaning requirements.
Sept-present-Baked-Hoole Chester- Part Time
This is a small kitchen dealing with fresh food to traditional recipes and also dealing with breakfast and
lunch orders which requires preparing and cooking to the traditional and old fashioned recipes.
Jan 11- July 11: MBNA-Bank of America – Chester
Handle a wide range of Customer queries regarding the day-to-day running of their business
credit card accounts.
Ensure all opportunities are maximised for the promotion of a variety of products and services,
Balance Transfers, achieving targets on a monthly basis
Deal with calls from authorisation centres and merchants regarding the processing of transactions
Handle more complicated Customer queries and, where necessary, referring Customers to
Resume: Lesley-Melissa Evans
Always ensure that responsibility is taken for resolving Customer queries
Maintain a high level of product knowledge and awareness of bank wide activities and issues
Ensure that all calls are handled in an empathetic, positive and professional manner, and actioned
in accordance with departmental policies and procedures
Assist with special projects as assigned by management
Perform miscellaneous duties as assigned by management
Handle calls from new and existing Customers wishing to activate their Credit Card.
Respond to enquiries about the Bank of America products, benefits and services.
Utilise sales skills and knowledge of products, benefits and services to generate revenue and
maximise account usage.
Ensure that individual, team and department sales targets are achieved.
Ensure that all information transferred to and from the Customer is recorded accurately, and that
confidentiality is maintained in accordance with the FSA Regulations and Data Protection Act.
Be consistently focused on quality of work to ensure the correct balance between Customer
Service and Sales is maintained.
Review accounts in arrears to determine appropriate action
Contact Customers either by phone or post to obtain satisfactory payment arrangements
Using proven collection tools, ensure rehabilitation of Customer accounts within appropriate
Achieve individual monthly standards for collection efficiency, quality and productivity, as well as
Aug 10 – Jan 2011: Bank of Scotland – Chester
I worked for the bank of Scotland as a customer service advisor, my main duties are closing bank accounts
which are to be completed daily under a target amount, I also do general office duties such as sorting out
daily post and distributing to relevant persons, filing, helping other members of staff with completing their
Nov 06 – Mar 10: NAAFI (Navy, Army, Air Force Institute) Germany I worked as a customer
service assistant during the 4 years I was employed by NAAFI in Germany. I gained Supervisor status in
the last year within the following roles:
Supervisory Retail, Catering and Leisure Assistant:
Front of house (Customer Services), Till Work, Merchandising , Temperature checks , Stock
rotation, Provisions, Data inputting , Staff Training, Bar work, Chef work, Staff searches , Till
checks, General office duties, Ordering stock, Checking orders, Safe Checks, Weekly banking,
Staff costs, KPI’s, Controlling stock, Staff training
April 06 – Nov 06: G1 HQ UKSC Germany
Community Support Clerk (PA) My main duties included: filing, photocopying, booking transport with
GTO’s and UK Transport Office, booking UK and overseas flights and hotels and touch typing (listening to
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Resume: Lesley-Melissa Evans
a conference and typing up into a script type letter) and general administrative tasks.
Oct 05 – Feb 06: MOD Oxford UK
Material Accounting Clerk During this role my main duties included: data inputting, filing,
photocopying, and reconciliation of accounts and adjustments of stock. (Using databases such as
Nov 04 – Nov 05: Tescos Oxford UK
Checkout Assistant I was employed by Tesco’s while I was studying for my GCSE’s. My duties were
serving customers on the tills, answering telephone calls and dealing with customer complaints.
July03 – May04: British High Commission Jamaica
Office Assistant in Visa Section and Pension’s Office I initially began this role as a work experience
placement but due to my enthusiasm and skills my manager decided to extend my employment. My main
duties in the office included: data inputting, filing, photocopying, answering the phone and giving
Education and Training
Completed NAAFI’s 5 star training scheme- equivalent to NVQs level 2
Star 1: Customer service skills, Star 2: stock control, till work and other basic skills, Star 3: security
training to become key holder, Star 4: learning the assistant manager’s role- stock control, ordering stock
and controlling cash, 5 Star level: (Assistant manager) Once I achieved this I was able to run the
NVQ Level 2 in Profit Protection
B Tec Diploma in Public Services
Food hygiene Level 2
Educated to GCSE standard
Available upon request
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