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Lesley-Melissa Evans


									                                     Lesley-Melissa Evans
                                    41 Clare Avenue, Hoole, Chester, CH2 3HT

                                                Phone: 07523 740059


Personal Profile           I’m an enthusiastic, hardworking, dependable and well-traveled individual who is happy
to use my own initiative as well as working as part of a team. Proficient at carrying out a variety of practical tasks in
various locations and has the ability to rise to new challenges.
Key Skills

         Ability to work under pressure and to deadlines
         Self management and self direction
         Flexibility/adaptability
         Cash Handling
         Customer Service
         Managerial skills
         Excellent communication skills
         Punctual and reliable
         Interpersonal skills

        Work Experience
        Aug 2011-present-ProActive Recruitment- Chester Zoo-Chester- Full Time

        My duties include preparing and cooking Fresh meals from around the world to a large quantity in a busy
        kitchen and dealing with daily cleaning requirements.

        Sept-present-Baked-Hoole Chester- Part Time

        This is a small kitchen dealing with fresh food to traditional recipes and also dealing with breakfast and
        lunch orders which requires preparing and cooking to the traditional and old fashioned recipes.

        Jan 11- July 11: MBNA-Bank of America – Chester


                 Handle a wide range of Customer queries regarding the day-to-day running of their business
                 credit card accounts.
                Ensure all opportunities are maximised for the promotion of a variety of products and services,
                 Balance Transfers, achieving targets on a monthly basis
                Deal with calls from authorisation centres and merchants regarding the processing of transactions
                Handle more complicated Customer queries and, where necessary, referring Customers to
                                                                                      Resume: Lesley-Melissa Evans

              Always ensure that responsibility is taken for resolving Customer queries
              Maintain a high level of product knowledge and awareness of bank wide activities and issues
              Ensure that all calls are handled in an empathetic, positive and professional manner, and actioned
               in accordance with departmental policies and procedures
              Assist with special projects as assigned by management
              Perform miscellaneous duties as assigned by management
              Handle calls from new and existing Customers wishing to activate their Credit Card.
              Respond to enquiries about the Bank of America products, benefits and services.
              Utilise sales skills and knowledge of products, benefits and services to generate revenue and
               maximise account usage.
              Ensure that individual, team and department sales targets are achieved.
              Ensure that all information transferred to and from the Customer is recorded accurately, and that
               confidentiality is maintained in accordance with the FSA Regulations and Data Protection Act.
              Be consistently focused on quality of work to ensure the correct balance between Customer
               Service and Sales is maintained.
              Review accounts in arrears to determine appropriate action
              Contact Customers either by phone or post to obtain satisfactory payment arrangements
              Using proven collection tools, ensure rehabilitation of Customer accounts within appropriate
              Achieve individual monthly standards for collection efficiency, quality and productivity, as well as
               team targets.

      Aug 10 – Jan 2011: Bank of Scotland – Chester

      I worked for the bank of Scotland as a customer service advisor, my main duties are closing bank accounts
      which are to be completed daily under a target amount, I also do general office duties such as sorting out
      daily post and distributing to relevant persons, filing, helping other members of staff with completing their

      Nov 06 – Mar 10: NAAFI (Navy, Army, Air Force Institute)            Germany I worked as a customer
      service assistant during the 4 years I was employed by NAAFI in Germany. I gained Supervisor status in
      the last year within the following roles:

      Supervisory Retail, Catering and Leisure Assistant:

               Front of house (Customer Services), Till Work, Merchandising , Temperature checks , Stock
               rotation, Provisions, Data inputting , Staff Training, Bar work, Chef work, Staff searches , Till
               checks, General office duties, Ordering stock, Checking orders, Safe Checks, Weekly banking,
               Staff costs, KPI’s, Controlling stock, Staff training

      April 06 – Nov 06: G1 HQ UKSC                                    Germany

      Community Support Clerk (PA) My main duties included: filing, photocopying, booking transport with
      GTO’s and UK Transport Office, booking UK and overseas flights and hotels and touch typing (listening to

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 Resume: Lesley-Melissa Evans

      a conference and typing up into a script type letter) and general administrative tasks.

      Oct 05 – Feb 06: MOD                                                                 Oxford UK

      Material Accounting Clerk During this role my main duties included: data inputting, filing,
      photocopying, and reconciliation of accounts and adjustments of stock. (Using databases such as

      Nov 04 – Nov 05: Tescos                                                          Oxford UK

      Checkout Assistant I was employed by Tesco’s while I was studying for my GCSE’s. My duties were
      serving customers on the tills, answering telephone calls and dealing with customer complaints.

      July03 – May04: British High Commission                        Jamaica

      Office Assistant in Visa Section and Pension’s Office I initially began this role as a work experience
      placement but due to my enthusiasm and skills my manager decided to extend my employment. My main
      duties in the office included: data inputting, filing, photocopying, answering the phone and giving

      Education and Training

              Completed NAAFI’s 5 star training scheme- equivalent to NVQs level 2

      Star 1: Customer service skills, Star 2: stock control, till work and other basic skills, Star 3: security
      training to become key holder, Star 4: learning the assistant manager’s role- stock control, ordering stock
      and controlling cash, 5 Star level: (Assistant manager) Once I achieved this I was able to run the

              NVQ Level 2 in Profit Protection

              B Tec Diploma in Public Services

              Food hygiene Level 2

              Educated to GCSE standard


      Available upon request

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