Insurance Information Resources and Possibilities by gjmpzlaezgx

VIEWS: 10 PAGES: 149

									Mining the Web for
Business Intelligence and
Tools


       Barbie E. Keiser
       Business Information Conference
       Grand Hotel Sofia, Bulgaria
       November 8, 2007
What we will do today
 Provide a framework for identifying what
  business information is needed
     Why look for what
     Classes of resources to tap
     Importance of locator and monitoring tools
 Review what information is available
 Demonstrate techniques
     Tips to improve your research capabilities


                                                   2
Three questions you should ask
 Where should I go first?
 Where is what I want most likely to be?
 Who has done this already?




                                            3
Business information or business
intelligence?
 Information continuum
 Levels of business intelligence
 Be aware, open, and objective
 Think globally, act locally




                                    4
Objectives for any business
intelligence program
 Improve your ability to       Be aware of shifts in
  recognize changes that         focus or emphasis
  are occurring in the          Interpret & clarify
  environment                   Determine trends and
 Improve monitoring             interrelationships
  efforts                       Provide insight and
      Deepen your               understanding
       knowledge
      Anticipate activities




                                                         5
    What‟s required for success
 An organized approach         Negotiation skills (licensing)
                              
 Keeping up with the industry A network of people, drawing
 Knowledge of sources              on individuals‟ skills
  available, source availability   Organization of information
  options/access requirements       from the users‟ point of view
 Innovative research              Distinguishing information
  strategies                        ownership from management
 Use of secondary sources          responsibility
  that lead to primary             Focused on the needs of the
 Authentication of quality         client
  content and reputability of      Ability to manage
  authorship                        expectations                6
Research associated with BI can
be complex
 Topics may be targeted or broad
 Often time-sensitive
 Involving a combination of environmental
  scanning and monitoring
 Requiring attention to detail and innovative
  research strategies, with knowledge
  of/access to a wide range of resources, both
  primary and secondary


                                                 7
Cultivating information expertise
 Determine the intelligence requirements
 Understand what information is available (and
  what is not)
 Highlight “the best”
 Educate others & manage expectations
 Present business intelligence designed to
  initiate ACTION



                                              8
Understanding client needs
 What the client does         Which sources and
 Where information             tools
  plays a role                 Personal preferences
 What type of                    Level of detail
  information
                                  Modes of delivery
      Ongoing interest vs.
       ad-hoc request             Frequency/timing of
                                   delivery
                                       Importance of a
                                        stream of
                                        information
                                        (particularly for
                                        discerning trends)
                                                             9
The payoff
 Delivery of more timely, more accurate, more focused
  information to those who can make the best use of it
 Better decision-making capabilities
 Reduced information source redundancy and minimal
  duplication of effort
 Savings in time, money and effort




                                                     10
Developing information literacy
skills
 Keeping in mind the       Helping others think
  information environment   critically
 Reapply successful       Distance often offers
  strategies to new         perspective
  environments             Deconstruct a common
                            resource
 Gaining expertise in
                           Avoid your jargon; use
  “special features” of     language that your
  frequently used sources   clients utilize/understand
 Keeping up with
  changes


                                                     11
 Broad research strategies
 Pay attention to          Best/exemplary
  extensions                 practices
 Drilling down, looking    Monitoring
  sideways, chaining             Business resources
  forward, zooming, and          Specific topics
  back-linking                   Stream of information
 Identifying patterns      Noting connections
 Mining data                between individuals
                                 Formal and informal
                                  social networks




                                                          12
Put tiles in a “mosaic”
 Collect pieces of information then try to “fit”
  them into a pattern
 Either discard all the outliers OR discard
  everything except the outliers




                                                    13
Mosaic presentation of
business book sales




                         14
Mosaics also can be effective for
individual company analysis




                                    15
Chain your links
 Combines “mosaic”             Link analysis tools
  concept with citation              Fagan Finder URLInfo
  searching ideas                    List All Links
                                      (http://www.bookmarklets.com/t
 Chain both forward and              ools/data/index.phtml)
                                     Live.com‟s link and link domain
  back                                commands
 Look for patterns of                   To find pages that link to
                                           the UKeiG‟s training and
  repetition (e.g., co-                    meetings page you would
  citation in scientific and               type in:
                                           +link:www.ukeig.org.uk/trai
  technical literature)                    ning/
                                         To find pages that link to
                                           anywhere on the UKeiG
                                           web site you would type in:
                                           +linkdomain:www.ukeig.org
                                           .uk



                                                                    16
Zooming
 Who needs to know           Who wants to know
   Trade and professional      Consumer groups/
    associations                 sites*
   Industry observers          Advocacy and “watch
   Legislators and              dog” groups
    Regulators                  Public policy makers
   Other government            Media
    agencies
   Industry ”advocates”
    and lobbyists
   Consultants
   Allied industries


                                                        17
People connections
 Six Degrees of Separation (Small World Theory)
 Parallel backgrounding (e.g., old school ties)
 Uncover business connections
    Directors and boards

 Big fish in little pond (e.g., little-guy news coverage)




                                                             18
Resume and job databases
 Provide information about a company‟s
  present and former employees
 Help wanted ads inform about the type of
  person being sought or being hired




                                             19
Monitoring strategies
 Changes in strategically        Basic info & freshness
  significant websites                  Alexa & Compete toolbar
    Postings to corporate
                                         downloads for your browser
      blogs                             Bookmarklets
                                  Web change notification
    Disenchanted employees             ChangeDetection
 Trade shows and                        (http://www.changedetection.com/m
                                         onitor.html)
  professional meetings                 ChangeDetect
    Exhibitors and presenters          WebSite-Watcher
                                         (http://www.aignes.com)
    Conference proceedings             TrackEngine
 Clipping services and alerts          Watch360
                                        Trackle
    Corporate reputation
                                        iMorph had 30-day free trial
      monitors                           (http://www.infominder.com/webmin
                                         der/index.jsp)
                                        Karnak has a premium (fee-based)
                                         service



                                                                         20
Stalking international and
government agencies
 Grey literature is still plentiful
 Published  Public Information
 Not everything is on the Web
 Take the time to develop contacts
 Government tenders/contract awards/contract
  disputes
 Monitoring the development of legislation or
  regulations brings out all the “players”


                                             21
  Fee-based resources vs. free via
  the WWW
 Structured (fielded) data       Contact with sources
    Special features (tables,    Time-sensitive activities
     lists, rankings,             Flexibility
     multicompany, case           Situation-specific
     studies, forecasts)          May be worth the $ in terms
 Historical framework              of:
    Trend analysis                      Time spent
    Future-oriented                     Frustration levels
     (projections)                       Advanced search
                                          capabilities
                                         Ease of manipulating data
                                         Ability to download
                                         Permission to share with
                                          others
                                                                      23
Local approaches
 State, provincial, and municipal organizations
 Local newspapers online and offline
 Public (and academic) libraries
 Chambers of commerce and civic
  associations
 Other local and regional business
  organizations
 Alternative strategy: Third country sourcing


                                                 24
   When considering new tools
 Diverse types                  Why - Objectives
    Complementary (back-ups)    What - Key indicators
 Perils of an Internet          Where - Sources
  start-up ($)                   When - Frequency
 Why the good ones get          Who - Skills
  acquired (and what             How - Level of
  happens afterwards)             automation vs. Human
 Finding aids and                Intelligence (HI)
  monitoring tools
 What‟s right for you
                                                     25
Essential tool sets for any
information professional
 Locators
 Harvesters
 Alerts
 Organizers/managers
 Analysis
 Dissemination/delivery




                              32
         What locator tools do you
         know/use?
 Indexed search services                       Region & country-specific
    General
                                                Meta-search engines
      (http://www.bruceclay.com/serc_histogram/histo
      gram.htm)                                 Image handling
    Subject-specific (CompletePlanet.com)            Voice (audio) and video (pods and
            Exalead                                   vods)
       Vertical search (LookSmart.com)               Ditto.com
       Visualization tools                           AlltheWeb.com
 Subject directories                                 AltaVista.com
       http://dir.yahoo.com/Business_and_Economy/    WebSeek
       Google                                         (http://persia.ee.columbia.edu:8008/)
        (http://directory.google.com/Top/Business/ vs.Amazing Picture Machine
        http://news.google.com/?ned=us&topic=b)        (http://www.ncrtec.org/picture.htm)
       Galaxy Business & Finance                     Web Places Clip Art Searcher
        (http://www.galaxy.com/directory/44/)          (http://www.webplaces.com/search)
       http://www.01webdirectory.com/                FindSounds.com
       Dmoz Business                            Finding and searching new
        (http://www.dmoz.org/Business/)             technologies
                                                                                      33
       Starting Point (http://www.stpt.com)
Search engine tips and caveats
 Tips                                Caveats
       Subject-specificity                Some are better than
       Adding features all the             others
        time                               Size isn‟t everything
       Testing for change                 The freshness test
 Top 100 alternative search               Handling frames
   engines                                 Dynamically-generated
   (http://www.readwriteweb.com/a           page search capability
   rchives/top_100_alternative_se          Relevancy & links
   arch_engines_feb07.php)
                                           Subject specificity
 About.com Search Engines
  (http://websearch.about.com/libr         Adding features all the
  ary/tableofcontents/blsearcheng           time
  inetableofcontents.htm)


                                                                      34
Non-US search engines
 Use names you know for different countries
 Use search engines covering multiple
  countries
 Try multi-lingual searching
 Try search engines you don‟t know that
  specialize in a specific country
 Know how to find region and country-specific
  search engines


                                                 35
    Translation plus
   Browser prompt to install character sets       Google search
       Fonts in Cyberspace                         (http://www.google.com/language_tools?hl=en)
          (http://www.sil.org/computing/fonts/)    Babelfish (http://world.altavista.com/) from
   Industry- and country-specific resources        AltaVista
       Human intervention
                                                    (http://babelfish.altavista.com/translate.dyn)
                                                   Babelplex
       Technical translations
                                                   AllWords
       Glossaries
                                                    (http://www.allwords.com/34wlinks.php)
   Software                                       Dictionary.com – Translate
   Free online translator services                 (http://dictionary.reference.com/translate/text.ht
       Business-related                            ml)
             Quotes online                        Fagan Finder Translator Wizard
               (http://www.worldlingo.com)          (http://www.faganfinder.com/translate/)
       Travel-related                             Foreignword.com
       Learning languages                         Free online translator service
             Verbix                                (http://www.prospector.cz/Services/Translation/)
       Web tools                                  Freetranslation.com
             Links to other resources             OneLook Dictionaries (http://www.onelook.com)
             Limited options                      Systran Language Translation
               (http://www.wordreference.com)       (http://www.systransoft.com/)
   Free Translation Tools                         Yourdictionary.com
                                               
    (http://www.masternewmedia.org/2001/11/29/fre   Portuguese Translations                    36
    e_translation_tools_and_online_services.htm)    (http://www.sourcetranslations.com/)
       Need help choosing a search
       engine?
   http://www.search-engines-2.com/                  NoodleTools
   Best of the Bots (http://www.botspot.com)          (http://www.noodletools.com/debbie/literacies/infor
   Search Engine Land                                 mation/5locate/adviceengine.html)
                                                      Best Search Tools Chart
   Search Engine Watch                                (http://infopeople.org/search/chart.html)
       Search Engine Watch Forums
                                                      Search Engine Relationship Chart
          (http://forums.searchenginewatch.com/i       (http://www.bruceclay.com/searchenginerelationsh
          ndex.php)                                    ipchart.htm)
       SearchDay
                                                      LLRX Search Engine Comparison Chart – 2004
   Search Engine Showdown                             (http://www.llrx.com/features/searchenginechart.ht
   Search Engine Lowdown                              m)
   Pandia Search Engine News                         Web Search Guide Comparison Charts
    (http://www.pandia.com/sew/index.php)              (http://www.websearchguide.ca/research/compfra
   Gregg Notess‟ (http://www.notess.com/)             m.htm)
   Phil Bradley Lots of Search Engines               Web searching tools
    (http://www.philb.com/engines.htm)                 (http://library.curtin.edu.au/web/index.html)
       Comparing major search engines                Business-to-Business
          (http://www.philb.com/compare.htm)           (http://geniusfind.com/Business_to_Business.htm)
   Karen Blakeman‟s Search Strategies for the        Search Engines (http://searchenginez.com/)
    Internet                                          ALA Tolkit
    (http://www.rba.co.uk/search/compare.shtml)        (http://www.lita.org/ala/lita/litaresources/toolkitfore
   The Spider‟s Apprentice                            xpert/toolkitexpert.htm)
    (http://www.monash.com/spidap.html)               WebSerch (http://www.clubi.ie/webserch/)
   VirtualSalt                                       Searching Google Effectively
    (http://www.virtualsalt.com/search.htm)            (http://www.google.com/librariancenter/downloads
   iTools                                             /Tips_Tricks_85x11.pdf)                              40
Finding and searching newer
technologies
 Blogdigger                      US government RSS feeds
                                     (http://www.usa.gov/Topics/
 Blog list                          Reference_Shelf/Libraries/R
                                     SS_Library.shtml)
  (http://www.blogcatalog.com/
                                    Business Blog
  directory) to browse by            (http://www.library.ohiou.edu
  country or language                /subjects/businessblog/)
 OpinMind                          Business Blog Consulting
                                     (http://www.businessblogcon
 PreFound                           sulting.com/)
                                    Alacra Blog
 Search4rss                         (http://www.alacrablog.com/)
 MediaChannel                      Self Investing
                                     (http://investing.typepad.com
 Technorati                         /tradingstocks/)
 Syndic8
 Sphere                                                         43
Podcasts
 Odeo                                Podzinger is now Everyzing
 Podfeed.net                         Feedster
 Podcasting Station                     (http://podcasts.feedster.com)
    (http://www.podcasting-             Podcast Pup
    station.com/categories.php)         Every Podcast
   Podcast Directory                   SpeakWire
   Digital Podcast                     Podcasts.Yahoo.com
   Podscope                            Blabline
   Podanza                             Blinkx (video)
   Business Podcasting                 Casting Words
    Directory
    (http://www.podcastingnews.c
    om/forum/link_10.htm)
   Podcast.net
    (http://www.podcast.net/cat/1)
                                                                     44
Add-ins that can help
 WebWhacker (http://www.bluesquirrel.com)
 Copernic
 WebFerret by FerretSoft
 Tool bars - Google, Yahoo, Ask,
  metaEUREKA, Search, Exalead
 Alert systems
   Google Alerts
    (http://www.googlealert.com)

                                             46
      Keeping up with it all
   Locator tools                         Malls & gateways
      Internet Scout Report & NSDL           Academic Info Business Administration
       (http://scout.cs.wisc.edu)              (http://www.academicinfo.net/bus.html)
      Freepint (http://www.freepint.com)     Resource Discovery Network for Business
                                               Studies (http://www.vts.intute.ac.uk/tutorial/bus)
      Internet Resources Newsletter
       (http://www.hw.ac.uk/libWWW/irn/irn.  Intute Business and Management Information
       html)                                   Gateway
                                               (http://www.vts.intute.ac.uk/socialsciences/busine
      Librarians‟ Index to the Internet       ss/)
       (http://www.lii.org)                   Internet Business Manager
      BUBL (http://www.bubl.ac.uk/)           (http://www.vts.intute.ac.uk/he/tutorial/busman)
      AcademicIndex                      Colleagues as a resource
       (http://www.academicindex.net/tools.  BusLib-L
       html)                                  http://businesslibrarians.ning.com/
      ResearchBuzz.org                       http://www.bizrefdesk.blogspot.com/
      Infotogo.com                           Digest mode
      CyberSkeptic‟s Guide - $            Vendors as a resource
       (http://www.cyberskeptic.com/cs)       LexisNexis InfoPro
                                                  Gale‟s Digital Reference Shelf
                                                  Dialog Alerts
                                                  Factiva Track Module
                                                  OneSource Business Browser Watch List   47
Traditional clipping services are
improving with age
 Personalization & mass customization
 Globalization & media diversification
 Web-based search tools & technology
      On the Web
      Via the Web
      The Invisible Web
           CloserLook (http://www.bizinfofinder.com/indsearch/)
    Subject specificity
    Media-specific
 Limiting SEARCH to sites that have been vetted (Rollyo)
 Morphing to become much more
    Corporate reputation monitors


                                                                   48
When choosing a news delivery
service…
 The type of                  Delivery mechanism(s)
  information you need            Desktop vs. email
                                     Scrolling ticker
 Cost limitations                     (WorldFlash)
 Presentation format                Pop-up alerts

     Headlines                        (TriggerNews)
      (Headlineviewer.com)        Push vs. pull vs. cast

     Summary                     Handhelds

     First paragraph (with    Personal or shared
      link to full-text)          Clipping services
     Full-text                   Current awareness
                                  Reputation monitoring
                                   services
                                    http://www.pbs.org/media
                                     shift/digging-deeper/
                                                            49
      What‟s old becomes new again
 Burrell‟s Luce                   Monitor110
    (http://www.burrellesluce.com/)   Critical Mention
   QuickBrowse                       VMS for news & ads
   CyberAlert                         (http://www.vmsinfo.com/)
   TracerLock                        Videora & Clip Syndicate for video
   Webclipping                       SearchforVideo.com/business
   NewzCrawler                       Metro Monitor News
   Nexcerpt                           (http://www.metromonitor.com/)
   New Media Intelligence            Teleclip serves a local market in TX
    (http://www.parallel54.com)




                                                                          50
     New tools from old names
   PR Newswire                                  NY Times News Tracker incorporated
      eWatch                                     into TimesSelect
             Flat pricing
                                                  (https://query.nytimes.com/mem/tntsell
                                                  .html)
             Analyst review
                                                 AFP Direct (http://www.afp-
             Access clips from a secure(?)       direct.com/demo?q=j)
              homepage                           Lexis
      NewsPrompt and Newscom                     (http://www.lexisnexis.com/practiceare
         Search                                   as/international)
      PRWeb press release distribution              Solcara InTheNews
         for small business                      Moreover
             Journalists
                                                     Blog Monitoring Tool
             Free syndication                         (http://p.moreover.com/cgi-
   AP (InfoDesk) - http://www.idsk.com/               local/page?k=librarian&o=rss)
      Online subject catalog of sources         NorthernLight
   UPI NewsTrack and Perspectives               MagPortal
   BBC Monitoring                               Esmerk
    (http://www.monitor.bbc.co.uk/)              GoogleAlert.com
   Tribune (Yellowbrix & FluentMedia)           Yahoo! Small Business
    Content Solutions                             (http://dir.yahoo.com/business_and_ec
      ClariNET is part of Yellowbrix             onomy/business_to_business/corporat
   Comtex Industry Updates & News                e_services/public_relations/clipping_a51
    Solutions (http://www.comtexnews.net)         nd_monitoring_services)
Web-based services
 Tracked searches         Conversation Monitoring
    NewsLibrary              Converseon
     (http://nl.newsbank.  Topic blogs
     com)                     Intellnet
 Online news clipping         (http://intellnet.org/topics)
    CustomScoop              Journalist‟s Toolbox
 Custom newsletters           (http://www.americanpressi
    Inbox Robot               nstitute.org/pages/toolbox)




                                                        52
Why employ these tools
 Proliferation of Web sites
 Identify good sources that you didn‟t know
  before
 Convenience
     Personal options: How the material is
      presented and delivered to you
     Sharing your personal news clips with others:
      Is it legal and easy to do so?
          Redistribution rights and restrictions
          Security issues
     Integration with other tools used for analysis

                                                       53
Options that make reputation monitors
different from alerting services
 What they monitor (sources and media)
 How they monitor (and how often)
 How well they improve their monitoring efforts
 Search & deliver functionality
 Flexibility
 Back-end support for further analysis




                                               54
Accessing RSS feeds
 Find a business feed you like    Go direct
  (look for the XML RSS             (http://www.reuters.com/tools
  orange square on your             /rss)
  favorite site)                   Find a list
 Find an RSS feed reader           (http://jobfunctions.bnet.com/
  you like                          rsslist.aspx)
     Browser-based
     Web-based
 Subscribe to a feed that
  pushes new info into your
  reader so you can time shift



                                                                55
 Tools for content integration &
 management
 Personal content managers  Collecting, organizing,
      Snippy                     publishing, and sharing with
       (http://www.researchagen   ease
       t.com/snippy/)                Onfolio
      SurfSaver                     Traction Software
      Tinderbox
                                     firstRain
       (http://www.eastgate.com
                                     Relegence FirstTrack
       /Tinderbox/index.html)         (http://www.enow.com)
      Spurl.net                     InMagic Gatherer & Profiler
      HTTrack                        (http://www.inmagic.com)
      ContentSaver                  Furl.net
                               Principles of ECM
                                  (http://www.aiim.org)

                                                                    56
Making sense of that which you
retrieve
 Discover & harvest using       Content mining
  intelligent bots                    Data, text, & Web
    BrightPlanet                         Netowl
    Envisional                       Email messages –
 Intelligent navigation               Privacy & ownership
    Endeca                            issues
    InQuira                              Languistics

    Siderean                             Island Duck (for

 Text extraction & analytics
                                           customer
                                           feedback)
    Cymfony
                                          Google your email
    IBM‟s Webfountain                     with Interwingle
                                           (http://zoe.nu)
                                          Google‟s Gmail
                                           (http://gmail.google 57
                                           .com)
Different technologies, approaches,
& purposes
  Data transformation          Decision support
       Retrievalware & text         Knowledge.Works
        categorization                (http://www.cipher-
        (Convera)                     sys.com)
       Intelligent tagging     Predictive modeling &
        (ClearForest)            scoring
       CAI (nStein)                 Intelligent Results
  Automated summarization
       SurfWax




                                                            58
Visualization tools turn
information into intelligence
 Visualize: Comprehend complexity in a glance
    A picture is worth a thousand words
    Scan, not read
    Connect the dots by displaying associations
        Data retrieved from multiple sources

        Associations among people, places, and things

        Events in the order in which they happened

 Explore, calculate, analyze, and reason
    Finding a needle in the haystack
    Uncovering unknown/hidden relationships
    Determine patterns and behavior

 Communicate (explain)
    The proof is in the pudding
    Share conclusions in an easy-to-understand visual format
    Make informed decisions

                                                                59
Goals of visualization
 Make large datasets coherent
 Present information from various viewpoints
 Present information at several levels of detail
 Support visual comparisons
 Tell stories about the data




                                                    60
Using visualization tools for
knowledge crystallization
 People are good at scanning, recognizing,
    remembering images
   Graphical elements facilitate comparisons
   Animation shows changes across time
   Color helps make distinctions
   Aesthetics make the process appealing
   Get past the coolness factor!




                                                61
Tools by type
   Graphics tools
   Org chart relationships
   Citation clustering
   Concept maps
   Ontology generation
   Natural language queries
       More than 90% of what we deal with is noice
       Work is not sequential: Ability to jump back in search
        strategy
 Entity extraction




                                                                 62
Visualization tools
   Clusty
   WebBrain
   Grokker (http://www.groxis.com/service/grok/)
   Kartoo
   Touchgraph Google
    (http://www.touchgraph.com/TGGoogleBrows
    er.html)




                                                63
How are visualization tools being
used by business today?
 NASDAQ real-time visualization of stock market data
 Risk managers (fraud analysis – anomalies among thousands of
  claims)
 Email
 GeoTime: Events over time across geography
      Computer network alert systems
      Supply chain logistics
      Law enforcement
      Epidemiology analysis – Avian flu
      Manufacturing processes (RFID)
 Social networks: Who are the connector hubs?
      Emails
 http://www.smartmoney.com/maps/
 http://www.peets.com/selector_coffee/coffee_selector.asp

                                                             64
Political book purchases –
interaction?




                    http://orgnet.com/divided.html
                                                 65
  Authorlink




http://cite.cis.drexel.edu/
                              66
Thinking logically for quality
 Excellent region-specific business sites
 Emerging nations and markets
 Reputable world trade sites
 Expanded news sites
 Interested parties with “name recognition”
   Management consultants
   Accounting firms
   Commercial & investment banks


                                               67
   Web site evaluation criteria
 Source credibility                  Date of creation
    Organizations and individual        Frequency (and timeliness) of
                                         
                                         updates
     authors                          Quality
   Pay attention to extensions             Reliability
   Who links to them? To which             Validity
     sites do they link?                    Accuracy/Error rate
                                            Meaning over time
   Advocacy in check                       Completeness & Consistency
 Purpose                                   Aesthetics
   Target audience
                                               Accessibility/Ease of use
                                        Output options
   Objectivity
                                        Documentation
   Relevance to your work/inquiry      Customer support
 Coverage and scope                    Value-to-cost ratio
   Integration                         Privacy
                                        Site map
                                                                            68
Tips for evaluating sites to
bookmark
 Variety of extensions (and what they mean)
 Understand why you have chosen to
  bookmark each category of resource
 Back-up resources




                                               69
Three categories of research
 Market          Background
                  General business climate
 Industry
                  Risks
 Company         Trade issues, barriers,
                     statistics
                    Population, demographics
                     & social/lifestyle issues
                    Health, education & religion
                    Ethics & values
                    Technology & infrastructure
                    Legal/regulatory
                     environment
                                               70
Three categories of research
 Market          Statistics

 Industry        Legal & regulatory
                     issues
 Company
                    Technology
                    Trends & forecasts
                    Current activity
                    Structure




                                          71
Three categories of research
 Market          Background data
                     (Corporate description)
 Industry
                    Financial performance
 Company
                    Products and services
                    Markets (and
                     customers) served
                    Operations
                    Employee data




                                               72
Where to find it (and who can
help)
 International agencies & NGO‟s
 Government sources (national & local levels)
 Associations & not-for-profit organizations
 Market, industry, & company research reports
 Conferences, events, & exhibitions
 Universities, research centers & think tanks
    Identification
    Collections
    Case studies
 Experts
 Libraries: Public, academic & virtual libraries with excellent
  business collections, research guides, or links
 Press

                                                              73
Caveats at the market-level
 Country                  Comparing country
 classification            data
     Geographic region      Tips
     Type of economy        Problems
     Stage of economic
      development
     Political
      organization


                                                74
 Competition at the country level
 Global Competitiveness Program (http://www.weforum.org)
    Knowledge Navigator Country and Industry Profiles
      (http://www.weforum.org/en/knowledge/index.htm)
 Competitive Institute (http://www.competitiveness.org)
 International Budget Project
    (http://www.internationalbudget.org/resources/sites/dev_econ.htm)
   Competitive Indicators (World Bank)
   World Competitive Yearbook
    (http://www.imd.ch/research/publications/wcy/index.cfm)
   Competition Policy – UK (http://www.dti.gov.uk)
   Berkeley Roundtable on the International Economy
    (http://brie.berkeley.edu/~briewww/)
   Index of Economic Freedom - Country Guides
    (http://www.heritage.org/research/features/index/countries.cfm)
   Competitive Alternatives - KPMG's guide to international business costs
    (http://www.competitivealternatives.com/default.html)
   Doing Business Guides
        Deloitte/EIU (http://www.deloittewebguides.com/index.asp)
        World Bank Benchmarking Business Regulations
                                                                              75
         (http://www.doingbusiness.org/)
Country profiles and data
   World Marketing Data and Statistics                 Country Commercial Guides
    (http://www.euromonitor.com/womdas.aspx)             (http://www.foreign-
   Snapdata (http://www.snapdata.com/)                  trade.com/reference/ccg.cfm)
   InfoNation                                          CIA World Factbook
    (http://cyberschoolbus.un.org/infonation3/me         (https://www.cia.gov/cia/publications
    nu/advanced.asp)
                                                         /factbook/index.html)
   Country Briefings
    (http://www.countrybriefings.com)                   Library of Congress
   Economist Intelligence Unit                             Country Studies
    (http://www.eiu.com)                                      http://lcweb2.loc.gov/frd/cs/csho
   Economist Country Briefings                               me.html and
    (http://www.economist.com/countries)                      http://countrystudies.us/ and
   Oxford Economics (http://www.oef.com)                     Search the Studies
   Country Watch                                             (http://lcweb2.loc.gov/frd/csquer
    (http://www.countrywatch.com)                             y.html)
   OneWorld - Nations Online                               Portals to the world
    (http://www.nationsonline.org/oneworld/)                  http://www.loc.gov/rr/internation
   Igostats (http://www.igostats.com/)                       al/portals.html
   Eldis Statistics Guide                                  Country Profiles
    (http://www.eldis.org/statistics/index.htm)
                                                              http://lcweb2.loc.gov/frd/cs/profi
   Earthtrends Country Profiles
    (http://earthtrends.wri.org/country_profiles/ind          les.html
    ex.php?theme=5)                                         Global Gateway
   Euromonitor Country Insight                               (http://international.loc.gov/intldl
    (http://www.Euromonitor.com/country_insight.              /intldlhome.html)                 76
    aspx)
     Emerging nations and markets
   International agencies                               Resources for International Economic
       Institute of International Finance Emerging       Development
         Markets Research & Policy                        (http://grove.ship.edu/econ/develop/)
         (http://www.iif.com/)                           Global Knowledge for Development
       UNIDO                                             (http://notes.edc.org/GLG/GKD/repo.nsf/search)
         (http://www.unido.org/data/regions.cfm?ar       Least developed country report
         ea=GLO)                                          (http://www.unctad.org/Templates/Page.asp?intIt
   Regional organizations                                emID=3073&lang=1)
       North-South Institute (http://www.nsi-           Emerging Markets
         ins.ca/english/default.asp)                      (http://www.emergingmarkets.org)
       Transitions Online                               Fund Research
         (http://www.tol.cz/look/TOL/home.tpl?IdLa           Emerging Portfolio http://www.gipinc.com)
         nguage=1&IdPublication=4&NrIssue=76)            Investment Banks
   Governments                                              Pangaea Partners
       Canadian International Development                      (http://www.pangaeapartners.com/)
         Agency (http://www.acdi-                            Commercial Banks
         cida.gc.ca/cidaweb/acdicida.nsf/En/Home)                    Wachovia/First Union
       U.S. Department of State                                      (http://www.wachovia.com/corp_inst/pa
         (http://www.state.gov)                                       ge/0,,13_54_3987_1068,00.html)
       International Data Base                          Investment Promotion Network – Direct Foreign
         (http://www.census.gov/ipc/www/idbnew.h          Investment (http://www.fdi.net/country/index.cfm)
         tml)                                            Development Gateway
   Commercial databases                                  (http://home.developmentgateway.org/)
       Directory of Development Organizations           Licensing Digital Information
         (http://www.devdir.org/)                         (http://www.library.yale.edu/~llicense/develop.sht
       S & P Emerging Markets                            ml)                                        77

       ISI Emerging Markets - Internet Securities
Selected academic libraries‟
resource links
 Finding International Statistics Online
    (http://www.lib.umd.edu/MCK/GUIDES/intstat.html)
   GlobalEdge Country Insights
    (http://globaledge.msu.edu/ibrd/ibrd.asp)
   VIBES (http://library.uncc.edu/vibes/)
   Everything International – Company & Industry Data
    (http://faculty.philau.edu/russowl/industry.html)
   Research Guides – Baker Library
    (http://www.library.hbs.edu/guides/#3)
   International Country/Studies
    (http://library.webster.edu/netresearch/country.html)
   Finding International Statistics Online
    (http://www.lib.umd.edu/MCK/GUIDES/intstat.html)


                                                            78
Economic and trade data
 National accounts
 Measures of inflation
 Financial statistics
 Labor statistics
 Risk
 Trade (international and foreign)


                                      79
Economic data collection issues
 Measuring National           Purchasing Power
  Accounts                        Parity Index (PPP) tries
 Effect of inflation             to factor in the
    Measures of inflation
                                  underground economy
                                  and other intangibles
        Use GDP deflator
                                 For a truer cost of living,
         for macro analysis
                                  try the Big Mac Index
        Use PPI or CPI,
                                 Relocation services
         as appropriate
                                 Hotel costs
 Political environment
                                 EIU Worldwide Cost of
 Exchange rates
                                  Living
                                                           80
Global business data collection
issues: Business finance
 Accounting standards       Currency conversion
 Year-end dates             Depreciation
 Capital market             Treatment of goodwill
  requirements
                             Repatriation of profits
    Internationalization
     of capital markets




                                                        85
Labor
 Issues                            Strike dates &
      Employment &                     settlements
       unemployment statistics
      Labor laws & regulations        Compensation practices
      Temporary help                  Sources
      Telework
                                          International
          Telework Association
           (http://www.tca.org.uk/)        Organizations
          Telework Exchange              Governments
           (http://www.teleworkexch
           ange.com/about.asp)            Labor unions
      Outsourcing & Offshoring           Think tanks
       (http://www.outsourcingoffsh
       ore.us/)                           Advocacy groups



                                                             88
Risk issues
 External factors affecting country
 Internal groupings (points of power)
 Political parties (in and out of power)
 Other important groups
 Internal factors
 Specific projects




                                            92
Foreign trade data collection
issues
 Classification of goods
 Place of final destination
 Valuation
 Discontinuities and revisions
 Lack of regionalized definitions




                                     94
Demographic data & data
collection issues
 Population              Methodology
     Age distribution    Collection time
     Urban & rural       Definitions
 Income (& income
  distribution)
     Per capita




                                             98
Social/lifestyles data
 Education and literacy        Religion
    The Condition of           Ethics and values
     Education (National              Transparency International
     Center for Education              (http://www.transparency.org)
     Statistics)                Social organizations
    ERIC                       SRI VALS Service (http://www.sric-
                                 bi.com/vals/)
 Health care                   Decima Quarterly (Canada)
    World Health                (http://www.decima.ca/en/)
     Organization               Opinion polling and survey
    National Institutes of       research
     Health                           Market research on the
                                       Millennium Generation
    AHA Hospital Statistics
                                      Use of the Internet for purchasing
                                       goods
                                      Program on International Policy
                                       Attitudes – International Trade
                                       (http://www.americans-
                                                                        101
                                       world.org/digest/global_issues/inte
                                       rtrade/summary.cfm)
Technology & infrastructure
 Telephones
 Roads
 Internet access
 Electricity




                              102
     Laws and regulations
 “Official” sources & documents              International and
       World constitutions, international       regional organizations
        treaties & other legal documents        Regional coverage
      Government sites
                                                Country-specific
           Who files what with whom
            (and when)
                                                 sources
   Legal portals, legislative information      Third-country sources
    services, & commercial law services         Legal resources on
   Web-based legal resource links               government sites
   Topic-specific legal resources              Associations
   Academic law schools & law libraries
      Law reviews
                                                Firm-generated
   Legal journals, newsletters, & blogs



                                                                          103
     Commercial law resources &
     links
 Law Office Information System (LOIS) FindLaw: Legal Subjects Index
    Law Library (http://www.pita.com)       (http://www.findlaw.com)
   VersusLaw‟s V.                         Pacer
    (http://www.versuslaw.com)              (http://pacer.psc.uscourts.gov/)
   Laws Online                            Worldwide Legal Directories
    (http://www.lawsonline.com)             (http://www.hg.org)
   The „Lectric Law Library               American Bar Association Law Links
    (http://www.lectlaw.com)                (http://www.abanet.org/tech/ltrc/lawli
                                            nk/home.html)
   MoreLaw (http://www.morelaw.com)
                                           Martindale-Hubbel
   CataLaw (http://www.catalaw.com)        (http://www.martindale.com) Delia
   American Law Sources On-Line            Venables legal portal
    (http://www.lawsource.com)              (http://www.venables.co.uk)
   Legal Engine                           Library Spot Government Info
    (http://www.legalengine.com)            (http://www.libraryspot.com/governm
                                            ent/)



                                                                              104
Academic law libraries
 Cornell Legal Information Institute
  (http://www.law.cornell.edu/index.html )
 Meta-Index for Legal Research
  (http://gsulaw.gsu.edu/metaindex)
 Lawlinks Legal Information on the Internet
  (http://www.kent.ac.uk/lawlinks/)
 Washburn University School of Law
  (http://www.washlaw.edu)
 Edinburgh University‟s Europa Library
  (http://www.lib.ed.ac.uk/sites/law.shtml)




                                               105
Legal journals, newsletters, and e-
newsletters for law librarians
 Law Journal              The Virtual Chase
  (http://www.law.com)       (http://www.virtualchase.com/)
    New York Law           LLRX.com
      Journal                (http://www.llrx.com)
      (http://www.law.com  Pinhawk Law Librarian
      /jsp/nylj/index.jsp)   NewzDigest
 Barlow, Lyde & Gilbert     (http://www.pinhawk.com)
  (http://www.blg.co.uk)




                                                      106
Where to find it (and who can
help)
 International agencies & NGO‟s
 Government sources (national & local levels)
 Associations & not-for-profit organizations
 Market, industry, & company research reports
 Conferences, events, & exhibitions
 Universities, research centers & think tanks
    Identification
    Collections
    Case studies
 Experts
 Libraries: Public, academic & virtual libraries with excellent
  business collections, research guides, or links
 Press

                                                              107
   International (and regional)
   agencies and NGOs
 United Nations (http://www.un.org)                 European Union
    UN System (http://www.unsystem.org)                 (http://www.europa.eu.int)
         Agencies within the UN                          Directorates General
           Office of the High Commissioner on               (http://europa.eu.int/comm/dgs
             Human Rights (http://www.unhchr.ch/)            _en.htm)
         Commissions                                   EuroStat
             Links to agencies                          (http://ec.europa.eu/eurostat)
              (http://www.unece.org/stats/links.htm)    Official Government Servers –
             UN Economic & Social Commission of         2002
              Asia & the Pacific                         (http://www.gksoft.com/govt/en/)
              (http://www.unescap.org)
                                                        Statistical agencies
         Specific publications                          (http://www.ssb.no/english/links)
 World Bank Group                                      US Census Bureau Statistical
  (http://www.worldbank.org)                             Agencies International
 International Monetary Fund                            (http://www.census.gov/main/www
  (http://www.imf.org)                                   /stat_int.html)
 Regional Development Banks (ADB,                      Government Gazettes Online
                                                         (http://www.lib.umich.edu/govdocs
  AFDB, EBRD)                                            /gazettes/index.htm)
 Regional Conferences and                              Aid agencies, rescue missions,
  Cooperatives (OAS, OECD, ASEAN,                        humanitarian efforts           108

  PAHO)
Global and regional resources
 NewsBase (http://www.newsbase.com/)
 Transitions Online
    (http://www.tol.cz/look/TOL/home.tpl?IdLanguage=1&IdPublic
    ation=4&NrIssue=161)
   Central Europe Online
    (http://www.einnews.com/centraleurope/ )
   Country Information with sample country report
    (http://www.countryreports.org/)
   BBC News Country Profiles
    (http://news.bbc.co.uk/2/hi/country_profiles/default.stm)
   Foreign Government Resources on the Web
    (http://www.lib.umich.edu/govdocs/foreign.html)
   Local Economic Development Initiatives
    (http://www.ledis.co.uk/)
   EmbassyWorld.com
   Chambers of Commerce
                                                                 109
    Finding US government
    agencies/resources
   Firstgov.gov is now USA.gov                       InfoMine Government Publications
    (http://www.usa.gov)                               (http://infomine.ucr.edu/cgi-
        Business Gateway                              bin/search?category=govpub) or
         (http://www.usa.gov/Business/Business_        (http://infomine.ucr.edu/cgi-bin/search?govpub)
         Gateway.shtml)                               US Federal Agencies Database
   http://gov.clusty.com/                             (http://www.lib.duke.edu/texis/uslinks/uslinks)
   FedWorld.gov                                      Research in Government Information
   UncleSam (http://www.google.com/unclesam)          (http://www.library.ucsb.edu/subjects/gov/gpub.html)
                                                      US Federal Government Agencies Directory
   Searchgov.com                                      (http://www.lib.lsu.edu/gov/fedgov.html)
   GPO Access – Government Information               Government Information on the Web Subject Index
    Locator Service                                    (http://library.stmarytx.edu/acadlib/doc/us/subjects/sub
    (http://www.access.gpo.gov/su_docs/gils/inde       main.htm)
    x.html)
                                                      University of Michigan Documents Center
        For searching                                 (http://www.lib.umich.edu/govdocs/webdirec.html)
         (http://www.gpoaccess.gov/index.html)
                                                          Government Resources on the Web
        By topic                                            (http://www.lib.umich.edu/govdocs/govweb.html)
         (http://www.gpoaccess.gov/topics/index.
         html)                                            Statistics (http://www.lib.umich.edu/govdocs-
   Official US Executive Branch Web Sites                   stats-pilot/)
    (http://www.loc.gov/rr/news/fedgov.html)          LSU Federal Agencies Directory
   The Blue Pages                                     (http://www.lib.lsu.edu/gov/fedgov.html)
    (http://www.usbluepages.gov)                      Open Congressional Reports
   Free Government Information                        (http://www.opencrs.com/)
    (http://freegovinfo.info/node/174)                Congressional Research Service Reports
   Spanish Resources                                  (http://www.ncseonline.org/NLE/)
                                                                                                      110
    (http://www.odl.state.ok.us/usinfo/topiclists/us
    -spanish.htm)
Additional federal government
information sites
   Congressional Committee Reports/Testimony from Thomas
    (http://thomas.loc.gov/cp109/cp109query.html)
   Catalog of US government publications (http://catalog.gpo.gov/F)
   Catalog of scitech resources (http://www.scitechresources.gov/)
   Gov Research Center (http://grc.ntis.gov/)
   Federal Government Servers (http://www.lawresearch.com/v2/servers/crgov.htm)
   FedForms (http://www.forms.gov/bgfPortal/citizen.portal)
   FedStats (http://www.fedstats.gov/)
   MapStats (http://www.mapstats.gov/)
   Stat-USA (http://www.stat-usa.gov/)
   Business.gov
   Business Partner Network (http://www.bpn.gov/)
   Central Contractor Registration (http://www.ccr.gov)
   Central Contractor Registration Search
    (http://www.bpn.gov/ccrinq/scripts/search.asp)
   Federal Marketplace (http://www.fedmarket.com/)
   Eagle Eye (http://www.eagleeyeinc.com/)
   http://eoffer.gsa.gov/
   Where in Federal Contracting (http://www.wifcon.com/)
                                                                             111
    State & local government
    gateways and locator services
   State & Local Governments                          StateNet (http://www.statenet.com/)
    (http://www.loc.gov/rr/news/stategov/stategov.     California State Legislative information
    html)                                               (http://www.sen.ca.gov)
   State & County QuickFacts                          Indiana Legal Information
    (http://quickfacts.census.gov/qfd/index.html)       (http://www.ai.org/legislative)
   Gov Spot – State Government                        CDLaw for Washington State – Lexis
    (http://www.govspot.com/state)                      (http://www.cdlaw.com)
   LLRX (http://www.llrx.com/resources7.htm)          Municode.com
   Links to state governments                         Generalcode.com
    (http://www.enr.state.nc.us/files/usa.htm)         Municipal Codes Web Library – Lexis
   Gov Engine (http://www.govengine.com/)              (http://www.bpcnet.com/codes.htm)
   Multistate Legislative Presence on the Internet    BRB's FREE RESOURCE CENTER
    (http://www.multistate.com/content/state_local/     (http://www.brbpub.com/pubrecsites.asp)
    index.htm)                                          Full Text Statutes
   State and Local Government on the Net               (http://www.prairienet.org/~scruffy/f.htm)
    (http://www.statelocalgov.net/)                    Governing Magazine (http://www.governing.com/)
   State Resource Center (www.lexisone.com)           Government Guide from AOL
   50states.com                                        (http://www.governmentguide.com//mygov/home )
   GovernmentFilesOnline for Secretaries of           Municipal Codes Online
    States                                              (http://www.spl.org/default.asp?pageID=collection
    (http://www.governmentfilesonline.com/home/)        _municodes)
   Government Contract & Bid                          Secretaries of State Web Links
    (http://govcb.com/)                                 (http://www.nass.org/UnitedStates_file/United_Sta
   http://www.governmentbids.com/                      tes.htm)
   State Regulations                                  Business Filings Databases – 2004          112
    (http://www.llsdc.org/sourcebook/state-             (http://www.llrx.com/columns/roundup29.htm)
    leg.htm)
Regulatory reporting and
enforcement
 Regulations.gov
    (http://www.regulations.gov/fdmspublic/component/main)
   Justia Regulation Tracking (http://regulations.justia.com)
   Recalls.gov
   EConsumer (http://www.econsumer.gov/english/index.html)
   FDA Enforcement Report
    (http://www.fda.gov/opacom/enforce.html)
   OSHA
        Teen Workers
         (http://www.osha.gov/SLTC/teenworkers/)
 EPA
    Enforcement      & compliance history online
         (http://www.epa.gov/echo/)
 Federal Communications Commission Electronic Comments
    (http://gullfoss2.fcc.gov/prod/ecfs/comsrch_v2.cgi)
                                                                 113
Associations & not-for-profit
agencies
 Trade associations    News
    International      Membership lists
    Regional           Online magazines & e-
    Single country      newsletters
 Advocacy groups       Statistical data
    National level
    Cross-border
     cooperation
    Local community
     groups
 Topic-specific

                                             114
  Who issues market & industry research
  reports (and how do I locate them)?
 International agencies,                      Management consultants
  governments, & NGOs                          Accounting firms
 Government agencies                          Securities analysts
 Associations                                       Investment banks
 Research organizations & think                    Commercial banks
  tanks                                             BestCalls.com & CallStreet.com
       NIRA‟s World Directory of Think
        Tanks                                    Research from multiple institutions
        (http://www.nira.go.jp/linke/tt-            Thomson‟s Research Bank –
        link/index.html)                              Investext
       US (http://www.nira.go.jp/linke/tt-           (http://research.thomsonib.com/)
        link/lec/lec-179.html)                   Individual firms
       Collections
                                                 Stock trading/data sites
            PolicyFile (ProQuest)

            Index of Urban Documents
                                                 Sci/tech
              (http://www.urbdocs.com)
       ResourceShelf‟s DocuTicker
        (http://www.docuticker.com/)
       Marcus Zillman
        (http://zillman.blogspot.com/)
                                                                                  115
Accessing market & industry research
reports – General & subject-specific
   AMR Research                             InfoTechTrends
   Datamonitor                              Information Research Network
   eMarketer                                 (http://www.irn-research.com/)
   Euromonitor                              Jupiter Research
   ECNext Knowledge Center                  Market Research & the Internet
    (http://www.ecnext.com)                   (http://www.philb.com/mresearch.htm)
   FirstResearch                            Market Research Reports Collection
   Forrester Research                        (http://www.strategyr.com/)
    (http://www.forrester.com)               MarketResearch.com
   Freedonia Group                          Marketsearch Directory
    (http://www.freedoniagroup.com/)          (http://www.marketsearch-
   Frost & Sullivan                          dir.com/html/index.htm)
    (http://www.frost.com)                   MindBranch
   Global Insight                           Mintel
   Gobi International                       Plunkett Research
    (http://www.gobi.co.uk/reports.htm)      Plusdetudes
   GreenBook                                Reed Business Information
    (http://www.greenbook.org)                (http://www.reedbusiness.com/us.html)
   In-Stat MDR                              Research and Markets
    (http://www.instat.com/index.htm)        ResearchInfo.com
                                             Valuation Resources
                                                                              116
     Marketing favorites
 All About Marketing                     Marketing Toolkit
    (http://www.managementhelp.org/mrkt       (http://www.ohiolink.edu/ostaff/marketi
    ng/mrktng.htm)                            ng/resources.html)
                                             MarketingTerms.com
   Chartered Institute of Marketing
    (http://www.cim.co.uk/cim/index.cfm)     QuickMBA – Marketing
                                              (http://www.quickmba.com/marketing/)
   KnowThis.com                             Quirk‟s Marketing Research Review
   Market & Industry Research                (http://www.quirks.com/)
    (http://www.rba.co.uk/sources/mr.htm)    Sales and Marketing Management
   Market Research Portal                    Magazine
    (http://www.marketresearchworld.net/)     (http://www.salesandMarketing.com)
   Marketing & Research Library             TrendWatching
    (http://mrlibrary.com/index.htm)         360Youth
   Marketing Links                          Scarborough.com
    (http://wtfaculty.wtamu.edu/~sanwar.b    WonderGroup
    us/otherlinks.htm#Marketing%20&%2        YPulse
    0International%20Business%20Links)

                                                                               117
    Sci/tech research is different
   R&D                                                  Quality/Benchmarking Best Practices
        NTIS                                                   American Productivity & Quality Center
                                                                 (http://www.apqc.org)
        Federal R & D (http://www.osti.gov/fedrnd/)
                                                                American Society for Quality (http://www.asq.org)
        Battelle R&D Funding Forecast                          Baldridge National Quality Program
        http://www.saibooks.com/rnd.html                        (http://www.quality.nist.gov/)
        Technology Review                                      Benchmarking Exchange (http://www.benchnet.com/)
        MIT e-newsletter                                       Benchmarking Network
        Ratios & budgets (http://www.saibooks.com/rnd.html)     (http://www.well.com/user/benchmar/tbnhome.html)
                                                                Best Manufacturing Practices
        RaDiUS Database of federally-funded research            (http://www.bmpcoe.org/index.html)
         (https://radius.rand.org/radius/)
                                                                British Quality Foundation (http://www.quality-
   Conference proceedings                                       foundation.co.uk/)
                                                                Chartered Quality Institute (http://www.thecqi.org/)
      Interdok                                                 Effect of R+D information tools
   Standards                                                    (http://www.ei.org/correlationstudy/Correlation.pdf)
        ISO (http://www.iso.org/iso/en/isoonline.frontpage)    EFQM.org
                                                                Industrial Research Institute (http://www.iriinc.org/)
        American National Standards Institute
         (http://www.ansi.org/)                                 Qualitymag.com
                                                                R+D Scoreboard
        Standards Australia                                     (http://www.innovation.gov.uk/rd_scoreboard/introducti
         (http://www.standardsaustralia.com/)                    on.asp)
        British Standards Online (http://www.bsonline.bsi-     Union of Japanese Scientists and Engineers
         global.com/server/index.jsp)                            (http://www.juse.or.jp/e/index.html)
        HIS/Global (http://global.ihs.com/)                    Best Practices LLC
               TechSavvy.com                                           http://www3.best-in-
        ASTM Standards Worldwide (http://www.astm.org/cgi-              class.com/bestp/domrep.nsf/pages/96DEB3761
         bin/SoftCart.exe/index.shtml?E+mystore)                         738BDE485257026006CD495!OpenDocument
                                                                        http://www3.best-in-class.com/Database
        Techstreet.com (Thomson)
        IFAC.org (accountancy)
                                                                                                                    118
    Patents & trademarks
   Official government sites                         Reputable databases
      Intellectual Property Digital                         http://www.llrx.com/columns/roundup21.htm
         Library                                             Micropat.com
         (http://www.wipo.int/ipdl/en/index.                 http://www.questel.orbit.com/index.htm
         jsp)                                                http://www.thomsonpatentstore.net/derwent/i
                                                              ndex_ipr.html
      European Patent Office                                IFI Claims Patent Database
         (http://www.european-patent-                         (http://www.ificlaims.com/)
         office.org/onlinelinks/)                            WIPS Global
      UK Intellectual Property Office                       Patent Lens
                                                              (http://www.patentlens.net/daisy/patentlens/p
         (http://www.ipo.gov.uk/)                             atentlens.html)
      Japan Patent Office                            Who‟s Suing Whom (http://www.tlc-
                                                       i.com/texis/tmp/litcases3)
         (http://www.jpo.go.jp/)                      Commercial patent search services
      Canada                                         Patent attorneys
         (http://strategis.gc.ca/sc_mrksv/ci          FreshPatents.com
         po/welcome/welcom-e.html)                    PatentLawLinks.com
            http://patents1.ic.gc.ca/intro-          Intellectual Property Owners Association
                                                       (http://www.ipo.org)
              e.html                                  Patent Pending Blogs
      US                                              (http://patentpending.blogs.com/)
         (http://www.uspto.gov/web/offices            Patent Law Blog (http://www.patentlyo.com/)
         /ac/ido/oeip/catalog/products/cas            Google Search (http://www.google.com/patents)
                                                       and Advanced Patent Search
         sis.htm)                                      (http://www.google.com/advanced_patent_search)
             http://www.uspto.gov/patft/
             Patent Classification homepage                                                           119
              (http://www.uspto.gov/go/classific
              ation/)
 Case studies
 Darden Case Collection (http://www.darden.edu/)
 Thunderbird Case Series
  (http://www.thunderbird.edu/about_thunderbird/case_series/index.htm)
 Harvard Business School case studies
    (http://www.hbsp.harvard.edu/products/cases/collections.html)
   INSEAD
    (http://www.insead.fr/facultyresearch/teaching_tools/index.htm)
   COLIS/European Case Clearing House database
    (http://www.ecch.cranfield.ac.uk)
   CasePlace.org
   Babson College Case Collection
    (http://www3.babson.edu/Publications/Cases/Catalog/ )
   IMD Case Studies (http://www02.imd.ch/research/publications/)
   Knowledge@Wharton (http://knowledge.wharton.upenn.edu)
   HSB Working Knowledge (http://hbswk.hbs.edu/)
   Business Case Analysis (http://www.solutionmatrix.com/)
                                                                         120
    Management and leadership
   Business plans (http://www.carnegielibrary.org/subject/business/bplansindex.html)
   Book summaries online (http://www.getabstract.com/)
   Soundview Executive Book Summaries (http://www.summary.com/cgi-
    bin/Soundview.storefront)
   Leadershipandchangebooks.com
   BooksForBusiness.com
   BusinessBookReview.com
   Get Abstracts Book Summary (http://www.getabstract.com/)
   BestofBiz.com
   About.com Human Resources
    (http://humanresources.about.com/od/managementandleadership/Management_L
    eadership_Business_Strategy_Small_Business.htm)
   Supervisorial development planning (http://208.42.83.77/supr_dev/supr_dev.htm)
   CEO refresher (http://www.refresher.com/archives.html)
   Small business planner
    (http://www.sba.gov/smallbusinessplanner/manage/index.html)
   12manage.com
   WalkTheTalk.com
   Ivey Business Journal Online (http://www.iveybusinessjournal.com/)
   Management Practices – Gale Goliath
    (http://goliath.ecnext.com/coms2/page_mgt_practices)                           121
   Conferences, events, &
   exhibitions
 Program                                  Sites with conference calendars
    Topics                                    Associations
    Speakers                                  Journals/newsletters
 Exhibitors                                   Individual publishers
                                                 (http://www.wkap.nl/home/confsched/)
 Schedule
                                               Academic institutions
 Alerts                                   International Association of Fairs &
    Conference Alerts                      Exhibitions (http://www.fairsandexpos.com)
      (http://www.conferencealerts.com)    All Conferences
 Exhibition halls in major cities          (http://www.allconferences.com)
 Trade show organizers                    Meetingsnet (http://meetingsnet.com)
 Country-specific                         Meetings & Conventions
                                            (http://www.meetings-
 Industry-specific                         conventions.com/calender.aspx)
    Finance (http://www.financial-        TradeShowweek
      conferences.com/)                     (http://directory.tradeshowweek.com/directo
    Kalends from Reuters                   ry/index.asp)
      (http://www.kalends.com/dotcom/th    ExpoWorld (http://www.expoworld.net)
      isweek.htm)
                                           Confab
    Business technology                    (http://confabb.com/conferences/list)
      (http://www.techvenue.com/)
                                           Papers Invited
                                                                                  122
                                            (http://www.papersinvited.com/search/Sear
                                            ch.asp)
Experts
   Subject and regional listings
   Experts.com
   Expert Witnesses (http://jurispro.com/expertList.asp)
   Yearbook of Experts - US (http://www.yearbook.com/) and
    (http://expertclick.com/)
   NewsWise Expert Finder Tools
    (http://www.newswise.com/resources/experts)
   Scholaruniverse.com
   Scholarly Societies Project (http://www.scholarly-societies.org/)
   ISI Highly Cited (http://isihighlycited.com/)
   FACSNET News Sources
    (http://www.facsnet.org/sources/newssources/)
   Experts & Services (http://resources.martindale.com/mhes/index.jsp)
   NewsWise Expert Finder Tools
    (http://www.newswise.com/resources/experts)
   FindAPhD.com


                                                                          123
    Look for academic curricula & support
   Course syllabi
                                                             Experts
       Webcasts
                                                                FindaPhD.com (UK)
   Faculty publications (articles & working papers)
    and research (past & ongoing)                               ProfNet
       Current Research from Proquest                             (https://profnet.prnewswire.com/)
          (http://wwwlib.umi.com/cresearch/main)                PhDWeblogs.net
   Dissertations/theses                                        Professors who blog
       Proquest
          (http://wwwlib.umi.com/dissertations/searc         Subject-specific libraries (e.g.,
          h)                                                  business)
   Case studies                                                Bibliographies & pathfinders
   University-based research centers                        BizEd
       Databases                                             (http://www.bized.ac.uk/learn/learn.htm)
       Self-archiving                                       Subject Finder – Business Studies
          (http://opcit.eprints.org/explorearchives.sht       (http://www.subjectfinder.com/category/
          ml)                                                 business.asp?q=Business+Studies&s=
   Open Access Repositories                                  Search&mode=all)
       http://www.opendoar.org/
                                                             Scholarly Societies Project – Business,
       http://repositories.cdlib.org/escholarship/
                                                              Economics & Mathematics (DATED)
   Research Papers in Economics                              (http://www.lib.uwaterloo.ca/society/gen
    (http://repec.org)                                        buseconmath_soc.html/)
   Social Science Research Network                          Very Large Database
   Scholar.google.com                                        (http://www.vldb.org/)
   http://academic.live.com will soon add                   WWW Virtual Library                124
    business subjects to their coverage                       (http://www.vlib.com)
   Interdok
      Academic business libraries
   AcademicInfo.net                              Internet Resources – UC at Berkeley
   Academic Library Business Pages                (http://www.lib.berkeley.edu/BUSI/bbg18.html)
    (http://www.lib.washington.edu/business       Rutger‟s University Research Guides
    /abl.html)                                     (http://www.libraries.rutgers.edu/rul/rr_gateway/
   Guide for Researching Business Topics          research_guides/busi/business.shtml)
    (http://business.library.wisc.edu/Researc         Company Research
    h_Guides/index.html)                                (http://tinyurl.com/m6cg)
   Guide to Company Information Using                International Business
    Only the Internet                                   (http://tinyurl.com/m6cj)
    (http://www.ithaca.edu/library/biblio/com     Simon Fraser University Research Guides
    panynet.htm)                                   (http://www.lib.sfu.ca/researchhelp/subjectguid
   Virtual International Business &               es/bus/business.htm#3) &
    Economic Sources                               (http://www.lib.sfu.ca/researchhelp/subjectguid
    (http://library.uncc.edu/display/?dept=ref     es/bus/intlmkt.htm)
    erence&format=open&page=68)                   University Libraries – University at Albany –
   InfoMine (http://infomine.ucr.edu/cgi-         SUNY
    bin/search?category=busecon)                   (http://library.albany.edu/subject/business.html)
   MSU-Ciber                                     Penn World Tables
    (http://globaledge.msu.edu/ibrd/ibrd.asp)      (http://datacentre.chass.utoronto.ca/pwt/index.
                                                   html)


                                                                                            125
    Virtual libraries
 Wall Street Executive Library
    (http://www.executivelibrary.com)
   Krislyn‟s Strictly Business Sites
    (http://www.strictlybusinesssites.com/)
   Phil Bradley‟s Company & Business Information
    (http://www.philb.com/bizlink1.htm)
   Martindale‟s Reference Desk
    (http://www.martindalecenter.com/)
   Washington Researchers International Information
    (http://www.washingtonresearchers.com/public/InternetGuide/I
    nternetGuide.html)
   Library Spot (http://www.libraryspot.com)
   Virtual Pet Industry Research Desk
    (http://virtualpet.com/industry/howto/search.htm)        126
   Guideline, formerly FindSVP
What journalists uncover (and
where they publish)
   Wire services                        Traditional database options & the
      General news wire services         Invisible Web
      Business wires                        Database producers
      Company News Group –                  Database vendors
        European Corporate Press
        Releases                             Content aggregators
        (http://www.companynewsgrou          Web start-ups
        p.com/)                          Commercial sites with business
   Traditional broadcasters & news       data & links
    programs
                                         e-zines
   Newspapers
                                         Newsgroups, bulletin boards, chats
   Magazines
                                          & blogs
   Business journals
                                             Scholarly discussions
      Management
   Trade journals (magazines &              Bloggator.com/business
    newsletters)                         Personalized news services
   Scholarly journals                       Clipping services
      Open Access                           Current awareness alerts
                                             Corporate reputation monitors

                                                                           127
Wire services
 Individual Web sites              AP
 Search engine indexing and        Reuters
    directory services              BusinessWire.com
   Personalized news services      PRNewswire
   Business Web sites with             USNewswire.com is the
    feeds & links                        Public Interest Service of
   Travel sites                         PR Newswire
   Traditional online databases    Agence Free Press
                                     (http://www.afp.com/english/
                                     home/)
                                    Canadian Press
                                     (http://www.cp.org)
                                    SocialMediaRelease.org
                                                                 128
    Audio & video
 Federal News Service                 Shadow TV
    (http://www.fnsg.com/)                (http://www.shadowtv.com/mo
                                          nitoring_2.html)
   CNN                                  MediaChannel
    (http://www.cnn.com/video/)          Television News Archives
   OnDemand – Global Voices              (http://tvnews.vanderbilt.edu/)
    (http://www.wrn.org/listeners/s      DocuSeek
    tations/index.php?CurrentLett         (http://www.docuseek.com/wc.
                                          dll?docprocess~startsearch)
    er=1)                                American Rhetoric Online
   Salon Audio                           Speech Bank
    (http://dir.salon.com/topics/au       (http://www.americanrhetoric.c
    dio)                                  om/speechbank.htm)
                                         TVEyes
   Morningside Partners
    (http://www.fdch.com/)

                                                                       129
Think global, act local
   Television/radio networks                  Transcripts
      BBC Online                                 News & Information via Streaming
        (http://www.bbc.co.uk)                      Audio & Video
      BBC World News                               (http://www.freepint.com/gary/aud
        (http://news.bbc.co.uk/)                    io.htm)
            BBC News Programmes               Links to stations
             (http://news.bbc.co.uk/1/hi/pr       Live Radio & Television from
             ogrammes/default.stm)                  Around the World
      BBC Radio On Demand                          (http://broadcast-live.com/)
        (http://www.bbc.co.uk/radio/aod/in        Web Radio Online
        dex.shtml)                                  (http://www.web-
      BBC News Advanced Search                     radio.com/in_list.cfm)
        (http://news6.thdo.bbc.co.uk/hi/en        World Radio Network
        glish/static/advquery/query.htm)            (http://www.wrn.org/)
   Specific news programs on those               Radio Locator (http://www.radio-
    networks                                        locator.com)
      Online NewsHour                            WorldLinkTV
        (http://www.pbs.org/newshour/vid          World News Network
        eo/)                                        (http://www.wn.com)
   Joint ventures                                      World News Business
      MSNBC business video                              (http://www.businessjournal.c
        (http://www.cnbcdowjones.com/)                   om/)
                                                                                  130
Newspapers
 International              Collections of links
    International Herald       Academic
      Tribune                   Commercial
 Regional reputation        Traditional “online”
    Wall Street Journal        databases
     (Asian edition)           Content aggregators
 National
                               Search engines/alerts
 Business
                               Memeorandum.com
    Financial Times
                               Tools for Journalists
    Journal of Commerce
                                (http://powerreporting.com
 Local                         /category/Alerts_for_journ
 Go direct                     alists)
                                                        131
       Newspapers
   AllYouCanRead.com                                   Newslink (http://www.newslink.org)
   American Journalism Review                          NewspaperDirect.com
    (http://ajr.org/)                                   NewspaperIndex.com
   Business News                                       NewspaperLinks.com
    (http://www.topix.net/business)                     Newspaper Association of America
   FindNews.org – Business Categories                   (http://www.newsvoyager.com/voyager.cfm)
    (http://www.findnews.org/NewsCategories/t           Newspapers & News Media Guide
    abid/170/Default.aspx)                               (http://www.abyznewslinks.com/)
   FindNewspapers                                      Newspapers.com
    (http://www.journalismnet.com/papers/)
                                                        NewsStand.com
   HeadlineSpot.com
                                                        OnlineNewspapers.com
   JNet Business
    (http:///www.journalismnet.com/business)            Opinion Journal from the WSJ editorial page
   Kidon Media Link                                     (http://www.opinionjournal.com)
    (http://www.kidon.com/media-                        RefDesk
    link/index.shtml)                                    (http://www.refdesk.com/paper.html)
   LibrarySpot                                         http://dir.yahoo.com/News_and_Media/New
    (www.libraryspot.com/newspapers.htm)                 spapers/By_Region/Countries
   News and Newspapers Online                          NewsDirectory: Newspapers & Media
    (http://library.uncg.edu/news/)                      (http://www.ecola.com)
   News Archives                                       http://www.lib.utexas.edu/Libs/PCL/News.ht
    (http://www.ibiblio.org/slanews/internet/arch        ml#News
    ives.html) & International News Archives            SmallTownPapers.com
    (http://www.ibiblio.org/slanews/internet/intar      http://www.world-newspapers.com/
    chives.htm)                                         World News Network
   NewsDirectory.com                                    (http://www.wnnetwork.com)               132
   NewsLibrary.com (NewsBank)                          World Newspapers (http://www.world-
Magazines & newsletters
 Electronic versions of print             FindArticles (Looksmart)
    products                               MetaPress
                                           Questia
      Abbreviated versions of
                                           HighBeam Research
        print (selected articles from
                                           Biblioalerts
        print edition)
                                           Digital Librarian – Business & Finance
      Print version plus                   (http://www.digital-
           Interactivity                   librarian.com/business.html)
                                           Newsletter Access
      Archives & full-text
                                           Alternative Press (http://altpress.org/)
   Access to multiple titles with         Kiplinger Business Forecasts
    sophisticated search capability         (http://kiplingerforecasts.com/)
      Traditional databases               BusinessFinanceMag.com
      Web-based services                  Business 2.0
                                            (http://money.cnn.com/magazines/busi
   Created for the Web                     ness2/)
   TOC alerts                             Inc.com
   Lists & rankings
                                                                             133
Business & management journals
 Access to multiple titles
    Scoop (http://www.scoop.com/login.asp)
    Business Publications Search Engine
     (http://www.bpubs.com)
    ABN (All Business Network) Business News (www.all-
     biz.com)
    BizJournals (http://www.bizjournals.com/)
 Value-added business data available from print journals you
  know
    Business Week Online – Global Business
     (http://www.businessweek.com/globalbiz/index.html)
    Forbes Best of the Web email newsletter
 Available from travel/promotional sites
 Special issues (http://www.specialissues.com/lol/)
                                                                134
E-journals and e-zines
 Serials in Cyberspace (www.uvm.edu/~bmaclenn)
 American NewJour (http://gort.ucsd.edu/newjour)
 Colorado Alliance E-Journal Website
  (http://prospector.coalliance.org/)
 InfoMine (http://infomine.ucr.edu/cgi-
  bin/search?category=ejournal)
 Directory of open access journals
  (http://www.doaj.org/)
 Jake (http://jake.openly.com/)
 InformaWorld (http://www.informaworld.com)


                                                    135
    Management & leadership favorites
   ASK – Academy Sharing Knowledge                  Center for Leadership and Change
    (http://appl.nasa.gov/ask/issues/20/overvie       Management
    w/home.html)                                      (http://leadership.wharton.upenn.edu/welco
   Academy of Leadership Research                    me/index.shtml)
    (http://www.academy.umd.edu/scholarship/i        Center for Leadership Studies
    ndex.htm)                                         (http://cls.binghamton.edu/)
   The Art and Science of Leadership                Corporate Social Responsibility
    (http://www.nwlink.com/~donclark/leader/le        (http://csrwire.com/directory/)
    ader.html)                                       Free Management Library
   BPubs.com                                         (http://www.managementhelp.org/)
    (http://www.bpubs.com/Management_Scien           Innovation Tools
    ce/Leadership/)                                   (http://www.innovationtools.com/)
   Better Management.com                            Leadership Development
    (http://www.bettermanagement.com/)                (http://www.leader-values.com/)
   BusinessPlanArchive.org                          Leadership Development and Education
   BusinessSchools.com and                           (http://www.leadershipdevelopment.com/)
    BusinessSchools.org                               e-newsletter
   BusinessBalls.com                                LeadershipNow
   BusinessPundit.com                               MBAPrograms.org
   CRM & Customer Management                        ManyWorlds.com
    (http://www.insightexec.com/)                    McKinsey Quarterly
   Center for Creative Leadership                   Ninth House
    (http://www.ccl.org/leadership/index.aspx)       QuickMBA.com
   Management Models                                Wharton School Publishing
    (http://www.themanager.org/models/)               (http://www.whartonsp.com/index.asp?rl=1)
                                                                                             136
    Knowledge management
   Association of knowledge work               Knowledge Management Books, White
    (http://www.kwork.org/)                      Papers
   APQC – KM                                    (http://www.dkms.com/white_papers.ht
    (http://www.apqc.org/portal/apqc/site/ge     m)
    neric?path=/site/km/resources.jhtml)        Knowledge Management Resource
   KM wiki (http://kmwiki.wikispaces.com/)      Center (http://www.kmresource.com/)
   IncyWincy directory                         KM Certification
    (http://www.incywincy.com/default?p=2        (http://www.kmcertification.org/)
    55)                                         KnowledgeBoard.com
   Electronic Journal of Knowledge             KnowMap
    Management (http://www.ejkm.com/)
                                                Open Directory– Knowledge
   eKnowledgeCenter                             Management
   ICASIT‟s KM Central                          (http://dmoz.org/Reference/Knowledge
    (http://www.icasit.org/km/)                  _Management/)
   IT Toolbox                                  Knowledge Management Resources
    (http://knowledgemanagement.ittoolbox        from Smith Weaver Smith
    .com/)                                       (http://www.smithweaversmith.com/res
   Inside Knowledge                             ource.htm)
    (http://www.kmmagazine.com/)                SearchTools.com – Knowledge
   KMCI.org                                     Management
   KMWorld.com                                  (http://www.searchtools.com/info/know
                                                 ledge-mgmt.html)
   Knowledge Connections – David                                                  137
    Skyrme Associates
    (http://www.skyrme.com/)
    CI resources, portals and tools
   Aurora WDC                                   Fuld & Co Internet Intelligence Index
   CI Division of Special Libraries              (http://www.fuld.com/Tindex/I3.html) &
    Association                                   (http://www.fuld.com/Tindex/IntelOrg.ht
    (http://www.sla.org/division/dci/InfoResour   ml)
    ces.htm)                                     Google Directory
   CI Resource Center – CI Seek                  (http://directory.google.com/Top/Refere
    (http://www.bidigital.com/ci/Software/)       nce/Knowledge_Management/Informati
   CI Resource Index                             on_Assets/Business_Intelligence/)
    (http://www.bidigital.com/ci/)               Society of Competitive Intelligence
   Competitive Enterprise Institute              Professionals (SCIP)
    (http://www.cei.org/)                           Competitive Intelligence Magazine
   Competitive Intelligence Resource Guide      Washington Researchers
    (http://www.burkhardtresearch.com/guide/
    education.html)
   Competitive Intelligence Resources
    (http://competitiveintelligenceresources.bl
    ogspot.com/)
      Business Intelligence
         (http://www.biresources.info/)
      Awareness Watch Newsletter
         (http://www.awarenesswatch.com)
                                                                                     138
    Scholarly journals
 Peer review                              Highwire
 Individual publishers                        (http://highwire.stanford.edu/)
 Content aggregators                         Project Muse
 Individual universities                      (http://muse.jhu.edu/)
                                              EPrints
 Consortia
                                               (http://opcit.eprints.org/explorearc
 Publisher alerts                             hives.shtml)
    Taylor & Francis                         Atypon (http://www.atypon-
      (http://informaworld.com/)               link.com/?cookieSet=1)
 Open access journals                        Project Euclid
        Directory of Open Access              (http://www.projecteuclid.org)
         Journals (http://www.doaj.org)
                                              DSpace at MIT
        SPARC Open Access Newsletter          (http://dspace.mit.edu)
         (http://www.earlham.edu/~peters/
         fos)                                 National e-Journals Initiative
        Association of Learned and            (http://www.nesli2.ac.uk/)
         Professional Society Publishers      Scholarly Electronic Publishing
         (http://www.alpsp-collection.org/)    Bibliography (http://www.digital-
                                               scholarship.org/sepb/sepb.html)139
Trade publications
 Directories                      Traditional vs. created
      General business             for the Web
       directories
                                        Comprehensive?
          Global

          Regional
                                        Accurate?
          Country-specific
                                        Up-to-date?
          Local                        Added value?
      Industry specific           Journals, magazines, &
          Industry Web sites       newsletters
           with company
           listings/directories         Annual reviews
                                        Index to special issues
                                        Lists & rankings
                                            Databases that permit
                                             field screening
                                                                140
Reality vs. opinion
 Sci/tech proceedings and conference presentations
 Government releases
    Communism
    Revisions
    Floating ideas through “unnamed sources”
 Advocacy groups as part of the grassroots community movement
    Bias often unstated; sometimes unclear
 Newspapers
    Corrections
    Editions
    Ombudsmen
 News vs. opinions
       Mixing editorial content with news (http://www.opinion-
        pages.org/international.htm)
       Separating editorials from news
       Editorial analysis within a political campaign


                                                                  141
Opinion tracking
 Polling
     Services/Organizations
     Topics
 New tools for polling
     Ease of online voting & sharing results
 Consumerism




                                                142
      Consumerism
   Traditional sources                        Appliance 411
        Consumer Reports                       (http://www.appliance411.com/links/)
         (http://www.consumerReports.org)      Best Stuff (http://www.beststuff.com/)
   Government sources                         Consumer Democracy
        Recalls (http://www.recalls.gov)       (http://www.consumerdemocracy.com/)
   Professional & user reviewers              Consumer Product Reviews
                                                (http://consumerreview.com/)
   Product-specific reviews
        Auto                                  Consumer Search
                                                (http://www.consumersearch.com/xp6/Consu
        Computer                               merSearch/home.xml) &
              http://www.pcworld.com/re        (http://www.consumersearch.com/www/)
               views                                Productpedia
   Age-specific                                     (http://productopia.com/1/0,1516,1-0-
                                                     0,FF.html)
        Children
                                               eOpinions (http://www.eopinions.com)
   Online catalogs with “top ten” lists
                                               RateItAll (http://www.rateitall.com/)




                                                                                             143
Industry information: Tips and
caveats
 Defining an industry     Coverage (time) issues
 Measuring performance       Time and scope
 Accounting standards     Reliability of source
                           Ease of use/flexibility
                           Documentation and
                            support




                                                      144
What do you need to know
about an industry?
 Market size
 Growth trends
 Performance
 Legal/regulatory issues
 Technology
 Standards
 Other environmental
  factors
 Structure



                            145
Industry data collection issues
 Definition of an industry          Characteristics of a company set
    Description/line of business     Ratios
    International and national            http://www.bized.co.uk/compf
     codes                                   act/ratios/index.htm
    Product/Vendor codes                  Yahoo! Finance

 Measure performance                        (http://screen.yahoo.com/stoc
    Terminology employed                    ks.html)
 Accounting standards                Value Line, S&P, D&B,
    Oil & gas                          Mergent (formerly Moody‟s),
    Banks & insurance
                                        RMA, Troy‟s Almanac
    Cross-border differences      Statistics for benchmarking
    New international standards      BizStats.com
                                      BizMiner.com (free samples)
                                      IntegraInfo.com




                                                                        155
Segment the industry and for
each segment…
 Acquire lists/directories of companies participating
    within each industry segment
   Target particular geographic areas
   Set financial characteristics (e.g., sales) for
    screening purposes
   Build company files; construct company profiles
   Compare targets qualitatively (strengths/
    weaknesses; management styles; markets) and
    quantitatively (financials)
   Devise strategy(ies)


                                                         164
Structure of an industry

 Companies
 Market analysis
 Products
 Customers
 Trends
 Import/export activity
 Distribution methods
                           165
Questions to ask
 How is the company organized?
 What are the target markets?
    Who are their customers?
 What are their resources?
 Why are they successful?
 Where is this company headed?
    How will they respond to changes in the industry?
 Where do their strengths lie?
 Where are they most vulnerable?




                                                         166
Data collection issues:
Companies
 Company names
 Identifying numbers
 Standard numbers
 Legal status
 Corporate affiliations/relationships
 Update cycles




                                         171
Searching for company
information
 Prospecting              Managing
 Soliciting                   accounts
      new business            risks
      related business    Analyzing
      more business           competitors
                               clients/customers
                               comparables



                                                    172
A level of progression
 Identifying companies within an industry
  segment
 Verifying basic company information
 Obtaining an overview of a company
 Building an in-depth profile




                                             173
Defining the company
 Legal status
      Public vs. private/listed vs. unlisted
      Stock vs. mutual
 Corporate affiliation/relationships
      Parent or subsidiary
      Headquarters location
      Joint venture partnership
 Domestic or foreign-based
      State/country of domicile
      License to operate                       174
Sources for lists
 Embassies & Chambers of Commerce
 Trade associations
 Industry Web sites with company directories
 Trade publications
 Databases that permit fielded screening
 “Telephone” directories
 Lists and rankings



                                                175
Privately-held firms and
divisions
 Lack of government-mandated reporting
 Precision – particularly about financials – can be
  difficult
 Privately-held firms tend to be smaller
 Despite limitations
      Most traditional search techniques are applicable
           Focus on sources likely to have information
      Be creative
      Exploit relationships they have




                                                           176
 Profiling companies & market
 activity
 Smallbusiness.dnb.com      Securities Data
 Stocksmart.com
                              (http://thomson.com/fina
                              ncial/fi_investbank.jsp)
 Hoovers
                             Sheshunoff
    Hoovers.com/free
                             Mergerstat (factset)
    Hoovers.com/freeuk
    IPO Central
                             Hemscott.net

 S&P vs. Mergent
 .xls
  (http://www.alacra.com)


                                                    177
Company directories on the Web
   Web directory services                 Commercial industry sites
       EiNet                                 Company & Telephone Directories
        (http://www.galaxy.com/director        (http://www.rba.co.uk/sources/directs.
        y/21191/ )                             htm)
       Open Directory                        1800miti.com
        (http://www.dmoz.org/Business/        UK business directory listings
        Directories/ /)                        (http://www.kempsgold.co.uk)
       Region & country-specific Web         ABC Francais (http://www.abc-d.fr)
        search directories                    BizLink International Directories
   Credit rating services                     (http://www.bizlink.org/category2.asp
       Dun & Bradstreet                       ?cat=5&catID=5&subcat=117)
       Zapdata                               Business Information – Telephone
   Business directories                       Directories
       Kompass
                                               (http://www.philb.com/bizlink1.htm#ph
                                               one)
       Thomas Global Register
                                              Infobel World
        (http://www.thomasglobal.com/          (http://www.infobel.com/world/)
        Default.asp?bhcp=1)
                                              InfoSpace
       Corporate Affiliations (LN)
                                              InfoUSA
   Industry trade associations
                                              USAData


                                                                                178
              Telephone directories
 LibrarySpot Phone Books                 FindLinks
  (http://www.libraryspot.com/phone       Lycos WhoWhere
  books.htm)                               (http://www.whowhere.com/)
 WorldPages is now YellowBook            BigFoot
 New Interactive Yellow Pages            ComFind
  (http://www.niyp.com)                   Research It!
                                           (http://itools.com/research-it)
 Mapsonus.com and
  Switchboard.com                         50states.com
                                          192.com (for UK)
   SuperPages.com
                                          Internet Address Finder
   CompaniesOnline.com                    (http://www.iaf.net/)
    (http://yellowpages.superpages.com/y  PeopleFinders
    p.basic.jsp?STYPE=S&SRC=lycos8)
                                          The Ultimate Yellow Pages
   BigBook, powered by Superpages         (http://www.theultimates.com/yell
   Big Yellow, powered by                 ow/)
    Superpages                            ZoomInfo.com
                                                                        179
Verifying company descriptions
 Directory-level data
     Print vs. online approach
     Traditional databases vs. Internet
 Company identifiers
     Name
     Ticker symbols
     Identifying numbers
     Standard numbers


                                           180
What the company itself tells you
 Company data:         Press releases
  Official or not       Current employees
     Annual reports    Advertising
     20-F filings      Classifieds
 On their website      At exhibitions
   In-house organs
   Links from/to




                                             181
    Company data: Official and not
   Annual reports                                        Searchsystems.net for public records by
   Official financial filings                             state
      Filings explained                                  Secretaries of states
               www.sec.gov                                   http://www.nass.org/sos/sosflags.ht
               Stock exchanges                                  ml
                                                          State Business Filings Database
               Direct from company (on                    (http://www.llrx.com/columns/roundup29.
                website/investor relations page)           htm)
               Commercial sites                          Catalog of searchable IP databases
                    SECinfo.com                           maintained by government, academic
                    http://edgarscan.pwcglobal.com/       and institutional sites, as well as
                      servlets/edgarscan                   commercial sites
                    Annualreports.com                     (http://www.llrx.com/columns/roundup26.
                    Pro.edgar-online.com                  htm)
                                                          Court cases
                            http://pro.edgar-
                              online.com/people/people    Bankruptcies, judgments & liens
                              Search.asp                  Foreign Company Data
   Stock trading/data sites                               (http://www.mceachin.com/)
   Regulatory agency filings                             Thomson
   Tax records                                           Bureau van Dijk – M&A, IPO, JVs,
   Secured transactions (UCC filings & certificates)      Private Equity deals
                                                           (https://zephyr.bvdep.com/cgi/template.dll
   Corporation & limited partnership records              ?product=24)
   Patents & trademarks                                  Capital IQ from Standard & Poor‟s
   Census data                                           Compustat from S & P                   182
   Plant expansions                                      Researcha (UK + select European cos)
   State boards of equalization
             Court docketing
 Court docket scans for    CourtExpress is now part
  civil and criminal       of WestLaw
  litigation history      LexisNexis CourtLink
     Federal/state
                          Microsoft PressPass
     Superior/municipal   (http://www.microsoft.com/
     State upper/lower    presspass/legalnews.asp)
     Felony/misdemeanor  Electronic Access to State
 Bankruptcies, liens,     Court Records
  judgments & notices of   (http://www.cdt.org/publica
  default                  tions/020821courtrecords.
                           shtml)
                                                    183
 Bankruptcy resources
 Title 11, US Bankruptcy Code        Bankruptcy Law Trove
    (CFR)                              (http://www.lawtrove.com/ban
   U.S. Courts                        kruptcy/level1b.asp)
    (http://www.uscourts.gov/bank     BankruptcyData.com
    ruptcycourts.html)                 (http://www.bankruptcydata.co
   Legal Information Institute        m/Courts/Bankruptcy_Links.ht
    (http://www.law.cornell.edu/to     m)
    pics/bankruptcy.html)             Legal Dockets Online
   American Bankruptcy Institute      (http://www.legaldocketsonline
    (http://www.abiworld.org)          .com)
   FindLaw: Legal Subjects:          Directory of US Bankruptcy
    Bankruptcy Law: Journals &         Clerks‟ Offices
    Publications                       (http://www.bankruptcydata.co
    (http://www.findlaw.com/01top      m/Courts/Courts.htm)
    ics/03bankruptcy/index.html)
                                                                  184
Consumer products
 Traditional sources                 Appliance 411
         Consumer Reports               (http://www.appliance411.com/links/)
          (http://www.consumerRe        Best Stuff (http://www.beststuff.com/)
          ports.org)                    Consumer Democracy
   Government sources                   (http://www.consumerdemocracy.com/)
       Recalls                         Consumer Product Reviews
          (http://www.recalls.gov)       (http://consumerreview.com/)
   Professional & user                 Consumer Search
    reviewers                            (http://www.consumersearch.com/)
   Product-specific reviews            eOpinions (http://www.eopinions.com)
       Auto                            RateItAll (http://www.rateitall.com/)
       Computer
             http://www.pcworld.c
               om/reviews
   Age-specific
       Children
   Online catalogs with “top ten”
    lists
                                                                           185
Screening and profiling
                         Fortune Company Profiles
 Public/private            (http://money.cnn.com/magazines/fort
    (Listed/unlisted)       une/)
                           Corporate Information from Wright
   Financials              Investors‟ Service
                            (http://www.wisi.com)
   Geography              Hoovers Online
                            (http://www.hoovers.com/freeuk/)
   Performance            EuroInfoPool
   Size                    (http://www.euroinfopool.com/)
                           Vault.com
   Industry segment       Wetfeet
                           OneSource
   Product                WRDS
    description/codes       (http://wrds.wharton.upenn.edu/demo/
                            databaselist.shtml)
                           Alacra
                           IntegraInfo
                                                             186
Investing & Charting
 ValueLine
 Bloomberg
 Boursorama
 PC Quote




                       187
Finding out about individuals
associated with a firm/organization
   Marquis Who‟s who                         Finding People Information Blog
    (http://www.marquiswhoswho.com/)           (http://www.findingpeople.info/)
   Who‟s Who Online                          Biography from Infoplease
    (http://www.whoswho-online.com)            (http://www.infoplease.com/people.ht
   Biography.com                              ml)
   Notable Citizens of Planet Earth          Biogs.info
    Biographical Dictionary
    (http://s9.com/biography/)                Peoples Archive
   Articles or speeches by and about          (http://www.peoplesarchive.com/)
    target of investigation                   PeopleSpot.com
   Electronic Biographies Web Guide          Researching People on the Internet I
    (http://library.gmu.edu/resources/e-       (http://www.ojr.org/ojr/technology/10
    biography.html)                            27538596.php)
   Forbes.com People Tracker
    (http://www.forbes.com/cms/templat        Researching People on the Internet
    e/peopletracker/index.jhtml)               II
   Time Most Influential People               (http://www.ojr.org/ojr/technology/10
    (http://www.time.com/time/2006/tim         28068074.php)
    e100/walkup/)                             Sutter‟s Who‟s Who
   Find the Right Executive Decision          (http://www.whoswho-sutter.com/)
    Maker (http://www.idexec.com/)            Who2.com
                                              Ziggs.com                          188
A wide array of online people and
business tracking services
 Telephone listings               Nexis
 Credit history                   West Monitor Suite
 Real estate holdings              (http://www.firm360.com)
 Medical conditions               Accurint
 Legal entanglements              Googling
 Driving and motor
  vehicle records
 Professional licenses
       Example: Licensee
        Status Inquiries
        (http://www.dre.ca.gov/
        licstats.htm)
                                                         189
               Commercial services
 ChoicePoint                            Metropolitan Reporting Bureau,
    (http://www.choicepoint.com)            Inc. Services for the Insurance
      AutoTrack                            Claims Industry
        (http://atxp.choicepoint.com)       (http://www.metroreporting.com)
   Knowx.com                              Public Data Corporation
   Medical Information Bureau              (http://www.pdcny.com)
    (http://www.mib.com)                   Record Information Services
   PrivacyGuard                            (http://www.public-record.com)
    (http://www.privacyguard.com)          DCS National Inquiry System
   Employee screening                      (http://www.dnis.com)
    (http://www.screennow.com/em           USSEARCH.com
    ployment/)


                                                                      190
             Credit bureaus
 Dun & Bradstreet (dnb.com)
    Small Businesses
     (http://smallbusiness.dnb.com/Default.asp
     ?bhcd2=1145819085)
 Experian (formerly TRW)
    BizInfo Online
     (http://www.experian.com/products/bizinfo.
     html)
 Equifax
 TransUnion Credit Reporting System

                                                  191
    Biographical information
 Biographical dictionaries
 Who‟s Who
 Gale‟s
 Business Biographies
  (http://www.referenceforbusiness.com/)
 Company SEC filings
 Directories of officers and directors
    D&B
    S&P
    Mergent
      (http://www.mergent.com/publish/product86.asp#use
      xecutives)

                                                      192
What‟s helpful to know before
you begin
 Full and correct name      Living or dead?
   Date of birth               Obit Finder

   Social security number       (http://www.legacy.com)
                                Obituary Daily Times
   Neighbors and relatives
                                 (http://www.rootsweb.com/
   Hobbies                      ~obituary )
                             Last known address
                             Nationality
                             Marital status
                             Schools attended


                                                       193
         Motor vehicle records
 Department of Motor Vehicle Records
    Produce a list of vehicles owned by an individual
     or business (year, make, model)
    Match registered and legal owners of vehicle by
     license plate number of VIN
    Provide a driving performance history for an
     individual
 Vehicle History Report
  (http://www.vehiclehistory.com)
 Insurance Information Exchange
  (http://www.iix.com)

                                                         194
Selected business information
websites
 “Traditional” online         Credit rating services
  resources                       Moodys.com
    EIU                          Standard & Poor‟s
    Factiva                      Duff & Phelps
    Competitive Intelligence     Dun & Bradstreet
     Professional Resources       International
     from Nexis.com
     (http://www.lexisnexis.c
     om/Cipro/)
    OneSource




                                                         195
General business & investment sites
with industry data and links
 CEO Express                        Researchmag.com
                                     Stocksmart.com
 Competitive Intelligence           Adviceforinvestors.com
    Links (http://www.fuld.com)      Digital Look Investor Centre
   Briefing.com                      (http://companyresearch.digitalloo
                                      k.com/?username=&ac=)
   TheStreet.com                    Euroland
   Thomson MarketEdge               The Motley Fool
                                      (http://www.fool.com or
    (www.marketedge.com)              http://www.fool.co.uk)
   Investor Guide                   Global-Investor
    (www.investorguide.com)          DailyStocks
                                     MSN Money
   First Call – Thomson
                                     Corporate Library Companies &
    (http://www.firstcall.com)        CEOs
   Money.cnn.com

                                                                    196
Wall Street freebies (and premium
services you can afford)
 Stockmaster (http://www.stockmaster.com)
 The Investment FAQ home page
  (http://invest-faq.com)
 Avid Trading Company (http://avidinfo.com)
 Quote.com (http://www.qnews.com)
 Stock Research Group
  (http://www.stockgroup.com)
 StockSmart (http://www.stocksmart.com)


                                               197
 Selected bibliographies, guides,
 and books
 Business Information Searcher
  (http://www.dataresources.co.uk/bissample.htm)




                                              198

								
To top