THE BUSINESS PHONE COMPANY by ps94506

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									THE BUSINESS PHONE COMPANY
Mesage
from the                                                                What makes
Chairman                                                                Arrow different?
During my three years as Chairman of Arrow Voice & Data my              Arrow Voice & Data is part of a group of telecommunications
fellow directors and I have been delighted to see how effectively the   companies that have been in business for over 11 years and is 100%
company has grasped the opportunities available in the competitive      Australian owned. Arrow Voice & Data is a full service telephone
Australian Telecommunications market. The success of this growth        company that looks after the phone, mobile and internet needs of
is thanks to a wonderful team of dedicated and professional staff,      business, corporate and government departments across Australia.
and more importantly, our loyal clients.
                                                                        Over the years, Arrow Voice & Data has grown into a company that
A material factor in Arrow Voice & Data’s success was its strong        manages the telecommunications requirements of thousands of
and visionary focus on the SME market even prior to my coming           Australian and international organisations.
aboard. We strive to deliver new standards of customer service and
                                                                        We source the highest quality business-grade products from the best
account management, matched by the most competitive prices
                                                                        network suppliers in the market and re-write the books on service
available. The stability of the Arrow Voice & Data client base is the
                                                                        and competitive price packages.
envy of many in the industry.
                                                                        What makes arroW Different?
In recent years, there has been a substantial investment of time and
                                                                        We are the business phone company that makes things simple.
money in new state-of-the-art customer management software, and
                                                                        We achieve this with:
an in-house billing system, to further our commitment to delivering
                                                                        • First class service and account managment;
a standard of service rarely seen in our industry. Coupled with this
                                                                        • One account for all your communication services;
systems development has been the expansion of our products. For
                                                                        • One number for all your enquiries; and
the first time, Arrow Voice & Data can now offer telecommunication
                                                                        • Business-grade products and solutions that deliver performance
products from all the major Australian telcos. These developments
                                                                          and efficiency.
allow the highly skilled Arrow Voice & Data team to roll out new
voice and data products and technology solutions faster, and at         saving You moneY
the best possible prices. PABX installation is also a new area where    Arrow Voice & Data’s buying power ensures their clients receive the
Arrow Voice & Data has become very competitive.                         lowest competitive rates and unbeatable package deals.
Arrow Voice & Data is in an excellent position for further              Customer serviCe
development and growth. The Arrow Voice & Data board’s goal             Arrow Voice & Data believes in a NO hold time guarantee to ensure
for 2008 is to support our strong management team by building           you don’t waste valuable time chasing any business related queries.
on the platform put in place over the last three years. We see          Our team of consultants represent many years of experience and
much of the hard work and investment required as now complete.          product knowledge to ensure you get the right solution the first time.
The challenge will be to ensure that the benefits of all system         Our brand new customer management system ensures your enquiries
and product developments are passed on to our client base with          are tracked and responded to in a timely fashion.
enhanced service.
                                                                        sYstems
The real strength of Arrow Voice & Data is our staff, some of whom      CRM – Arrow Voice & Data operates a state of the art Customer
have worked with our company for more than ten years. The Arrow         Relationship Management system designed to ensure our clients
Voice & Data team’s product familiarity and service level, plus         receive a customer service experience second to none. Arrow Voice
industry knowledge, give us an edge over our competitors.               & Data leads the way in this technology and is the envy of many
                                                                        significantly larger companies.
With its strong market segment focus, Arrow Voice & Data is an
ongoing success story in the often volatile telecommunications          on Line aCCount reporting
industry. I give you my personal assurance that when you become         “My Account” is an online customer reporting tool that delivers
a client of our company you will be very satisfied. And I am indeed     up-to-date information on all your Arrow Voice & Data managed
proud to be involved as Chairman of a business which is client-         products. Stay in control of costs by maintaining a clear view of your
focused, robust and financially stable.                                 communications infrastructure. A simple way to manage business
                                                                        costs and keep a watchful eye on your mobile fleet expenditure.
Jim Dominguez CBE AM
Chairman
Partners



Arrow Voice & Data’s
enormous buying
power allows us to
bring you products
and services from
all the biggest
communications
providers at
considerably reduced
costs. With Arrow
Voice & Data, you can
combine services from
different providers, all
billed and managed
through us.




 Search that
   Converts
poWerteL partner of the month Winner
2005: June, August, October & December
2006: April & May




Voice services
for business
When it comes to voice services for your business, the Arrow choice
is simple. Arrow Voice provide and service a wide range of voice
solutions including both analogue and digital lines, multiline and
PABX / Phone Systems.
A huge amount of business communication is still done over the
telephone. So it is vital to have a reliable, true business-grade fixed
line solution. Arrow Voice specialises in business communications and
manages thousands of fixed line connections across Australia.
arroW Customers have a ChoiCe
Our fixed line solutions are provided by a range of top network
providers and are backed by service guarantees. You can select
which products are right for your business from these providers
and Arrow Voice & Data will deliver their competitive offerings and
unbeatable deals.
At Arrow Voice we believe in bringing simplicity to your business
communication needs. We provide all your communication services
on one account and with one point of customer service contact.
Explore our comprehensive fixed line offerings on our website –
www.arrowvoice.com.au – or to find out more, allow our experienced
consultants to find the perfect solution for your business.




CaLL us toDaY
13000 arroW
(1300 027 769)
                                                                                                                                          to find a solution to my business needs.”
                                                                                                                                “Friendly, helpful staff who bend over backwards

                                                                                                                                                                                           Dion Beauglehall
                                                                                                                                                                                     Pacific Diamond Pty Ltd
summarY of serviCes                                 inbounD number soLutions
PSTN – Analogue Lines                               Arrow Voice & Data Inbound Number Solutions (1300, 1800, 13)
PSTN (Public Switched Telephone Network),           allow your customers to contact your business from anywhere in
the traditional analogue phone system, is the       Australia and the most they will pay is a local call. Arrow Voice & Data
most common communications technology               manage thousands of inbound numbers for businesses Australia-wide.
used by Australian businesses today. Arrow
                                                    The broad range of features available with 1300, 1800 and 13
Voice supports over 10,000 PSTN analogue
                                                    numbers will enhance the marketing potential of any business. The
connections Australia-wide. PSTN is a critical
                                                    calls can be answered from any location in Australia, including your
component to any communications solution.
                                                    mobile phone.
ISDN 2
                                                    Arrow Voice & Data can also arrange an overseas toll-free service for
Arrow Voice ISDN (Integrated Services
                                                    your business. This allows potential overseas customers to call your
Digital Network) is a digital, fixed line
                                                    Australian-based company toll-free. This is ideal for businesses that
service providing high-capacity, directly
                                                    service overseas markets or sell their products over the internet. There
connected voice and switched data. ISDN 2
                                                    are many countries where Arrow Voice & Data’s international toll-free
is a complete, high-quality, high-speed digital
                                                    service is available: Argentina, Austria, Belgium, Brazil, Canada, Chile,
communications solution for businesses at an
                                                    China, Columbia, Cyprus, Czech Republic, Denmark, Finland, France,
inexpensive price. With a greater bandwidth
                                                    Germany, Greece, Hong Kong, Hungary, Iceland, Indonesia, Ireland,
than analogue services, ISDN can be used for a
                                                    Israel, Italy, Japan, South Korea, Luxemburg, Malaysia, Monaco,
wide variety of both voice and data needs.
                                                    Netherlands, New Zealand, Norway, Philippines, Poland, Portugal,
ISDN 10/20/30                                       Singapore, Spain, Sweden, Switzerland, Taiwan, Thailand, United
Arrow Voice ISDN (Integrated Services               Kingdom and USA.
Digital Network) is a digital, fixed line service
                                                    keY benefits
providing high-capacity, directly connected
                                                    • 1800 numbers are free for your customers to call anywhere
voice and switched data. Arrow Voice is one of
                                                      in Australia.
the few companies to provide free connection
                                                    • International toll-free service also available.
on all our primary rate services.
                                                    • 13 and 1300 numbers use smart call routing.
With a greater bandwidth than analogue
                                                    • Track responses from online and offline media.
services, ISDN can be used by both large and
                                                    • Never change your numbers when relocating within Australia.
small businesses for a wide variety of both
                                                    • Flexible term agreements and pricing options.
voice and data needs.
                                                    • Huge range of available features.
VODSL – Voice Internet Bundle
                                                    Our experienced and friendly consultants can advise you on how to get
Arrow Voice VoDSL (Voice-over Digital
                                                    the most from your inbound number solutions, and how to ensure you
Subscriber Line) is a technology that delivers
                                                    are gaining the maximum benefit for your business.
voice and data in one premium managed
service. It allows businesses to upgrade their
analogue phone lines into a complete digital
voice and data service.
Business-grade VOIP
Arrow Voice allows your business to combine
broadband internet and telephone services on
the same line, delivering reduced line rentals
and call costs.
                                                                                                                   poWerteL voiCe partner of the Quarter Winner
                                                                                                                   Jan – March 2005 & April – June 2005




                                                                                                                   Internet & data
                                                                                                                   for business
“I have found Arrow to be cost efficient and very competitive.”
                                                                 General Manager, Greenfield Accredited Certifiers
                                                                                                   Jeremy Moy




                                                                                                                   When it comes to internet and data solutions for
                                                                                                                   your business, the Arrow choice is simple. Arrow
                                                                                                                   Data provide and service a wide range of internet
                                                                                                                   solutions including SHDSL, business-grade ADSL,
                                                                                                                   wireless and ethernet. Our high-quality products
                                                                                                                   are supported Australia-wide.
                                                                                                                   A reliable, high-speed internet connection is of
                                                                                                                   vital importance in today’s coporate world. A large
                                                                                                                   slice of business today is operated via email and
                                                                                                                   the web. True business-grade solutions, provided
                                                                                                                   by Arrow Data, can be expanded to handle every
                                                                                                                   level of a businesses communication requirements.
                                                                                                                   arroW Customers have a ChoiCe
                                                                                                                   Our internet solutions come from a range of
                                                                                                                   top network providers backed by service level
                                                                                                                   guarantees. You can select which internet
                                                                                                                   providers and services are right for your business
                                                                                                                   and Arrow Voice & Data will bring their
                                                                                                                   competitive offerings and unbeatable deals to you.
                                                                                                                   At Arrow Data we believe in bringing simplicity to
                                                                                                                   your business communication needs. We provide
                                                                                                                   all your communication services on one account
                                                                                                                   and with one point of contact.




                                                                                                                   CaLL us toDaY
                                                                                                                   13000 arroW
                                                                                                                   (1300 027 769)
summarY of serviCes
ADSL Internet Services
Arrow Data’s internet-grade ADSL (Asymmetric Digital Subscriber Line)
is our most cost effective internet solution for small businesses. Arrow
Data’s ADSL allows for the fastest downstream speeds of any business
ADSL service.
Business-grade SHDSL Services
Arrow Data’s SHDSL (Symmetric High-speed Digital Subscriber Line) is
a business-grade internet solution which allows for data traffic to travel
at the same time in both directions. It is the most common business-
grade solution for high-speed internet access.
Business-grade ADSL2+
Arrow Data’s business-grade ADSL (Asymmetric Digital Subscriber
Line) is the fastest premium-grade internet connection, primarily for
clients who require the full power of ADSL2+ speeds for near instant
internet access.
Business-grade ADSL
Arrow Data’s business-grade ADSL (Asymmetric Digital Subscriber
Line) is a premium-grade internet connection, for clients who only have
internet browsing / email needs. ADSL allows for faster downstream
speeds over longer distances.
Ethernet Corporate Connections
Arrow Data’s ethernet solutions can cater for any business requiring
unfettered access to the internet. Our blistering speeds range from
2Mbps to 1Gbps (1 Gigabit per second) and are ideal for any medium
to large business.
3G Wireless Internet
Arrow Data’s 3G wireless internet now gives your business the freedom
to move your internet connection with you anywhere there is coverage
in our vast network, both at home and overseas.
Website and Email Hosting
Arrow Data’s web, email and domain hosting solutions allow your
business to work to its full potential. As a specialised business
communication provider, Arrow Data provides only true business-grade
solutions tailored to suit your company’s individual needs.
premium pLatinum partner Winner
2005, 2006 & 2007




Mobile phone solutions
for business




                                                                                                                             transfer process and were able to answer all our technical questions.”
                                                                                                                                   “Arrow’s expert technicians helped us through every step of the

                                                                                                                                                                                                      IT Manager, AAAI Group
                                                                                                                                                                                                                Ryan Thorne
When it comes to mobile solutions for your business the        summarY of serviCes
Arrow choice is simple. Arrow Mobile provide and service
                                                               Capped Plans
a wide range of mobile solutions including fleet plans,
                                                               Arrow Mobile’s great range of Business Capped Plans
capped plans and 3G wireless data. Our high-quality
                                                               provide added value with a cap on your monthly
products are supported Australia-wide.
                                                               spend for all your mobile communications needs. Plans
Effective business mobile solutions are essential for any      include national and international calls (made from
business that needs to communicate with, and between,          within Australia), flag fall, standard SMS, standard
employees no matter where they are. Arrow Mobile’s value       MMS, GPRS and voicemail deposits and retrievals in the
based plans provide a choice of calling features, the latest   included usage.
in mobile services and flexible pricing options.
                                                               Mobile Fleet Plans
arroW Customers have a ChoiCe                                  Arrow Mobile’s Business Fleet Plans are ideal for
Our mobile solutions come from a range of top network          businesses and companies operating a group, or fleet,
providers backed by service guarantees. You can select         of mobile phones or devices. Plans offer industry leading
which mobile providers and products are right for              call rates can now be packaged with a great range of
your business and Arrow Voice & Data will bring their          mobile extras including BlackBerry, handset repayment
competitive rates and unbeatable deals to you.                 plans and a revolutionary all-inclusive voicemail package
                                                               – Voicemail Max.
At Arrow Mobile we believe in bringing simplicity to
your business communication needs. We provide all              Sim Only Plans
your communication services on one bill and with one           Arrow Mobile Freedom Plans offer just that – freedom.
point of contact.                                              With no lock-in contracts and a low minimum monthly
                                                               spend, Arrow Mobile Freedom Plans are perfect for a
                                                               growing business. Plans offer the choice of a ‘no contract’
                                                               term with highly competitive call rates and a low minimum
                                                               monthly spend, or the great value of Arrow Mobile’s
                                                               Business Fleet 10¢ Plan on the Vodafone GSM network.
                                                               3G Wireless internet
                                                               Arrow Mobile 3G Wireless Data is a mobile internet
                                                               connection that allows your business the freedom to go
                                                               online anywhere there is coverage in our vast network,
                                                               both at home and overseas. Check or send emails and
                                                               access websites while you’re at lunch, on holiday or at
                                                               home, all with the same uninterrupted connection.




                                                               CaLL us toDaY
                                                               13000 arroW
                                                               (1300 027 769)
                                                                                                      poWerteL voiCe partner of the Year 2005
                                                                                                      nsW partner staff member of the Year 2005




                                                                                                      Business
                                                                                                      phone systems
    recommending them as a thoroughly professional company.”
“The Arrow team is to be commended, and I have no hesitation in

                                                                                  Rodger O’Dwyer
                                                                  Principal, Ray White Hunters Hill




                                                                                                      Arrow Voice & Data makes updating your phone system simple. With
                                                                                                      over ten years of experience our team of professionals know business
                                                                                                      phone systems. Whether you require a small, medium or enterprise
                                                                                                      size phone system, Arrow Voice & Data has the package for you.
                                                                                                      smaLL 2-14 staff
                                                                                                      meDium 15-30 staff
                                                                                                      enterprise 31+ staff
                                                                                                      From planning to training, installation and maintenance, the Arrow
                                                                                                      Voice & Data team provides a complete business phone system service
                                                                                                      and an understanding of your business needs.
                                                                                                      Our packages all include the following:
                                                                                                      • Individual assessment of your unique business needs;
                                                                                                      • Complete installation by fully qualified licensed technicians;
                                                                                                      • Professional training to ensure effectiveness and efficiency of staff
                                                                                                        and your new system; and
                                                                                                      • Connection through a choice of networks managed by Arrow Voice
                                                                                                        & Data.
                                                                                                      Arrow Voice & Data plan and professionally manage the entire
                                                                                                      process, even taking care of maintenance, relocation, and any
                                                                                                      additional on-site training.
                                                                                                      We understand price is a major concern and we have packaged our
                                                                                                      solutions to deliver key features and quality at a price any business
                                                                                                      can afford.
                                                                                                      keY features
                                                                                                      • CTI – Computer Telephone Integration
                                                                                                      • Automated attendent
                                                                                                      • Direct extension in-dial
                                                                                                      • External call transfer
                                                                                                      • Customised on hold messages and music
                                                                                                      • TAPI database integration
                                                                                                      • Click-to-dial
                                                                                                      • Personal voicemail
Competitive
advantages
savings guarantee
Arrow Voice & Data deliver the complete solution for business and
corporate clients, our prices are amongst the most competitive in the
business market.
no hoLD time
When calling our customer service / account management team Arrow
Voice & Data ensures our clients don’t waste their valuable time in call
queues. Our system ensures all our clients speak to a real person within
90 seconds – every time!
on Line aCCount reporting anD managment
“My Account” is an online customer reporting tool that delivers up-to-
date information on all your Arrow Voice & Data managed products.
It is a simple way to manage business costs and maintain a clear view of
your communications infrastructure.
serviCe LeveL guarantees
Arrow Voice & Data delivers business-grade products and solutions,
our SLA’s are available on most products and can deliver a four hour
fault rectification window with a 99.95% uptime guarantee.
24/7 fauLt reporting
Arrow Voice & Data offers around-the-clock service to report faults
and contact customer service. Online or over the phone, we are here to
keep your business running.
singLe biLLing soLution
Arrow clients save time and money through fast, efficient service and
by receiving one easy to read monthly account summarising all your
communications services.
austraLia-WiDe Coverage
Arrow Voice & Data manages the communications and internet
requirements of thousands of companies Australia-wide. We can install
and maintain our products and services anywhere.
business reLoCations
Arrow Voice & Data’s team of project managers can plan and execute
the relocation of small and large businesses. This is a critical time
for any business and mistakes cost money. Arrow Voice & Data is
experienced and can take the worry out of moving voice and data
services to your new premises. Our product specialists can also manage
phone number porting or any call diversions that may be required.




CaLL us toDaY
13000 arroW
(1300 027 769)
            THE BUSINESS PHONE COMPANY



LeveL 8, 333 george street sYDneY nsW 2000
 13000 arroW voiCe & Data (1300 027 769)
      Outside of Australia: (+612) 8295 2444
             Facsimile: 1300 666 079
         Email sales@arrowvoice.com.au
           www.arrowvoice.com.au

								
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