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Month 2009 11 Directory Assistance

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Month 2009 11 Directory Assistance Powered By Docstoc
					                                                                                        Month
                                                                                        2009 / 11

Directory Assistance
Reporting Period: 2009 / 11 and Fiscal Year
                                                                                            Month                                                        Fiscal Year
    Agency                             Inquiry Name               Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                                   at 311                                Recorded                 at 311                               Recorded
    3-1-1                    311 Call Center Employment                 490                          0           2      492          3,029                      0             14     3,043
                             311 Complaint or Compliment                264                          1           5      270          1,321                      1             16     1,338
                             311 Customer Satisfaction Survey                                                                0          21                      0              1           22
                             311 Data Report                                                                                 0          26                      0              0           26
                             311 Email or Instant Messaging                  4                       0           0           4          20                      0              0           20
                             Request
                             311 General Information                  2,614                          5          23    2,642          9,784                     10            115     9,909
                             311 Information Request from                10                          3           0       13             41                     26              0           67
                             Other Call Center
                             311 Interactive Voice Recording             27                          0           0       27             84                      0              3           87
                             (IVR) Complaint or Compliment
                             311 Non-Profit Referral                         1                       1           0           2          15                     38              0           53
                             311 Online                                 170                          0           0      170          1,197                      0              6     1,203
                             311 Posters or Brochures                        1                       4           0           5              6                  27              0           33
                             311 Video or Picture Upload -                                                                   0              1                   0              0           1
                             E-Mail Not Received
                             311 Video or Picture Upload -               14                          0           0       14             94                      0              1           95
                             General Information
                             311 Video or Picture Upload -                   1                       0           0           1              3                   0              0           3
                             Link Does Not Work
                             911 Video or Picture Upload                                                                     0              7                   0              0           7
                             Advantage Program - Assistance             757                          0           0      757          2,272                      0              1     2,273
                             for Enrolled Tenant
                             Advantage Program - Assistance             209                          0           0      209            612                      0              0       612
                             for Landlord or Broker After Lease
                             Signing
                             Advantage Program - Assistance              31                          0           0       31             93                      0              0           93
                             for Third Party
                             Affordable Housing Information -                2                       0           0           2          15                      0              1           16
                             Cantonese
                             Affordable Housing Information -           914                          0           0      914          5,091                      0              3     5,094
                             English
                             Affordable Housing Information -                                                                0              9                   0              0           9
                             Haitian Creole
                             Affordable Housing Information -                1                       0           0           1              2                   0              0           2
                             Korean
                             Affordable Housing Information -                5                       0           0           5          17                      0              0           17
                             Mandarin
                             Affordable Housing Information -                7                       0           0           7          19                      0              0           19
                             Russian
                             Affordable Housing Information -            95                          0           0       95            427                      0              1       428
                             Spanish
                             Alcoholic Beverage Licensing                                                                    0              1                   0              0           1
                             Information
                             Alert Information Provided               1,372                          0          13    1,385         14,226                      4             73    14,303
                             Animal Spay-Neuter Services -                                                                   0              1                   0              0           1
                             ASPCA
                             Benefits Guide for Seniors                 108                          0           0      108            647                      0              1       648
                             Bicycle Chained to Public                   60                          0           1       61            210                      0              1       211
                             Property - Street Pole or Sign
                             Block Party or Street Fair Permit                                                               0              1                   0              0           1
                             Blocked Sidewalk or Street -                                                                    0              2                   0              0           2
                             Basketball Hoop or Personal
                             Property
                             Broken Sidewalk - Commercial                                                                    0              1                   0              0           1
                             Property
                             Building Violation Status and                                                                   0              1                   0              0           1
                             Information - Brooklyn
                             Building Violation Status and                                                                   0              1                   0              0           1
                             Information - Manhattan
                             CFC and Freon Removal -                         1                       0           0           1              1                   0              0           1
                             Appointment
                             CFC and Freon Removal -                    221                    313               2      536          1,833                  2,510             20     4,363
                             Appointment Cancellation
                             CUNY Prep Program                               5                       0           0           5          15                      0              0           15
                             Call from the Press                         53                          0           1       54            212                      0              2       214
                                                                       Month                                                        Fiscal Year
Agency             Inquiry Name              Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                              at 311                                Recorded                 at 311                               Recorded
         Car Service Driver Complaint -                 0                       1           0           1              0                   1              0           1
         Fare or Tip
         Car Service Driver Complaint -                                                                 0              0                   1              0           1
         Rude or Discourteous
         Caregivers of Seniors Resource                 9                       0           0           9          49                      0              0           49
         Booklet
         Case Assistance for Seniors                                                                    0              0                   2              0           2
         Case Management for Seniors                    0                       1           0           1              1                   2              0           3
         Cell Phone Antenna or Tower                26                          0           0       26            112                      0              0       112
         Complaint
         Charity Fraud Complaint                                                                        0              1                   0              0           1
         Child Care Center - Preschool                                                                  0              0                   3              0           3
         Child Care Financial Assistance -              0                       1           0           1              0                   1              0           1
         Eligibility and Application In
         Person or By Phone
         City Worker or Agency Complaint         6,401                          1         115    6,517         31,473                      4            639    32,116
         or Compliment
         Civil Service Exam Information                                                                 0              2                   0              0           2
         Columbus Day Information                                                                       0       4,100                      0             33     4,133
         Commercial Motor Vehicle Tax                                                                   0              1                   0              0           1
         Contact Information - Directory        21,348                          6         354   21,708        117,387                     28          2,297   119,712
         Assistance
         Copy of 311 Service Request or            597                          0           3      600          2,863                      0             20     2,883
         Other City Record - Other City
         Agency
         Day After Thanksgiving                  4,592                          0          15    4,607          4,592                      0             15     4,607
         Information
         Daylight Saving Time                      342                          0           1      343          1,768                      1              8     1,777
         Department of Education Budget                 2                       0           0           2          21                      0              1           22
         Department of Education                                                                        0              1                   0              0           1
         Employee Benefits Information
         Department of Motor Vehicles -                                                                 0              1                   0              0           1
         Assistance and Office Locations
         Disability Rent Increase                                                                       0              0                   1              0           1
         Exemption (DRIE) Information
         and Assistance
         Disabled Vehicle on a City Street         532                          0           5      537          2,796                      1             59     2,856
         Division Information Provided              21                          4           0       25            217                     10              1       228
         Division Referral                              1                       2           0           3              8                  40              1           49
         Domestic Violence Victims                                                                      0              1                   0              0           1
         Assistance
         Driver License - New                                                                           0              1                   0              0           1
         Drug Activity - Chronic                                                                        0              1                   0              0           1
         Election Campaign Information or          196                          0           4      200            853                      0             21       874
         Complaints
         Election Day Information                6,257                          0          32    6,289          6,593                      0             33     6,626
         Electronic Benefit Transfer (EBT)                                                              0              1                   0              0           1
         Card Assistance
         Elementary School Student After                0                       1           0           1              0                   2              0           2
         School Program - Enrolled
         Family Planning                                9                       0           0           9          46                      0              0           46
         File Claim Against the City                                                                    0              1                   0              0           1
         Financial Education Network -                                                                  0              0                   1              0           1
         Money Management Assistance
         Find A Summer Meal Program                                                                     0              0                   1              0           1
         Find Cross Streets                      2,375                          1          21    2,397         10,792                      3            105    10,900
         Find a Beacon Community Center                 4                       0           0           4          39                      0              0           39
         Find a CUNY College                                                                            0              1                   1              0           2
         Find a Child Health Clinic                 46                          2           0       48            242                      2              0       244
         Find a Community Board by                                                                      0              1                   0              0           1
         Location
         Find a Consulate                               0                       2           0           2              1                   5              0           6
         Find a Food Pantry or Soup                     1                       0           0           1              3                   1              0           4
         Kitchen
         Find a Museum                                                                                  0              1                   0              0           1
         Find a NYC Business Solutions                  1                       0           0           1              1                   0              0           1
         Center
         Find a Park                                    0                       1           0           1              2                   3              0           5
         Find a Police Precinct or PSA by                                                               0              2                   0              0           2
         Location
                                                                        Month                                                        Fiscal Year
Agency             Inquiry Name               Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                               at 311                                Recorded                 at 311                               Recorded
         Find a Police Precinct or PSA by                                                                0              3                   2              0           5
         Name
         Find a Public Beach                                                                             0              0                   1              0           1
         Find a Public Hospital                          0                       4           0           4              4                   7              0           11
         Find a Public Ice Skating Rink                  0                       1           0           1              0                   1              0           1
         Find a Public Parking Lot                       0                       1           0           1              0                   1              0           1
         Find a Public Swimming Pool                                                                     0              6                   1              0           7
         Find a School                                                                                   0              5                   0              0           5
         Find a School District by Name                                                                  0              0                   1              0           1
         Find a Senior Center                        26                          1           0       27            156                      1              0       157
         Find a Workforce1 Career Center                 0                       1           0           1              0                   3              0           3
         Find a Zoo or Aquarium                                                                          0              1                   0              0           1
         Find an Event - General                  1,482                          1          29    1,512         12,196                      3            230    12,429
         Fire Hazard Complaint                                                                           0              1                   0              0           1
         Five Borough Economic                           3                       0           0           3          22                      0              0           22
         Opportunity Plan
         Flea Market License Information                                                                 0              1                   0              0           1
         Flu 19 to 49                                    0                       1           0           1              0                   1              0           1
         Flu 50 to 64                                                                                    0              0                   3              0           3
         Food Safety Complaint - Deli or                                                                 0              0                   3              0           3
         Restaurant
         Food for Women, Infants and                 86                          0           0       86            515                      0              0       515
         Children (WIC)
         Foreclosure Prevention                                                                          0              2                   0              0           2
         Information and Assistance
         Foster Grandparents Program                     2                       0           0           2              6                   0              0           6
         Brochure
         Fourth of July Holiday Information                                                              0       7,460                      2             37     7,499
         General Equivalency Diploma                151                          0           1      152            924                      0              2       926
         (GED) Information
         Get a Job with FDNY                                                                             0              1                   0              0           1
         Get a Job with NYC                         192                          0           0      192            902                      0              0       902
         Grandparent Caregiver Brochure                                                                  0              4                   0              0           4
         Grandparent Resources                       11                          0           0       11             72                      0              0           72
         Greenmarket Farmers Markets                                                                     0              0                   0              1           1
         HEAP - Seniors Only - Assistance           475                          0           0      475            946                      0              0       946
         HEAP - Seniors Only - Status               561                          0           0      561            701                      0              0       701
         Lookup
         HPD Section 8 - Tenant                                                                          0              1                   0              0           1
         Assistance
         Head Start                                                                                      0              1                   0              0           1
         Home Care - AIDS and                            2                       0           0           2              6                   0              0           6
         Symptomatic HIV
         Home Care - Medicaid Funded -               13                          0           0       13             40                      0              0           40
         Households with Children
         Home Care - Medicaid Funded for             48                          0           0       48            249                      0              0       249
         Adult Households
         Home Care - Seniors                                                                             0              1                   2              0           3
         Home Delivered Meals for                                                                        0              0                   2              0           2
         Seniors - Request Enrollment
         Home Delivered Meals for                                                                        0              0                   1              0           1
         Seniors - Request Service
         Change
         Home Loan for Seniors                           3                       0           0           3          30                      0              0           30
         Home Sharing for Seniors                    35                          0           0       35            203                      0              0       203
         HomeBase Program to Prevent                     0                       1           0           1              0                   2              0           2
         Homelessness
         Homeless Shelter Intake for                                                                     0              2                   0              0           2
         Families with Children
         Hot Transfer 911                                0                       9           0           9              0                  49              0           49
         Hotel Occupancy Tax Assistance                                                                  0              1                   0              0           1
         Identity Theft                                                                                  0              1                   0              0           1
         Immigration and Citizenship                                                                     0              2                   0              0           2
         Services and Information
         Immunization 4 to 18                                                                            0              0                   1              0           1
         Immunization Clinic and School                  0                       2           0           2              0                   6              0           6
         Medical Exam Referral
         Immunization Less than 4                        0                       1           0           1              0                   1              0           1
                                                                        Month                                                        Fiscal Year
Agency               Inquiry Name             Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                               at 311                                Recorded                 at 311                               Recorded
         Improper Use of City Parking                64                          0           1       65            274                      0              7       281
         Permit
         Inmate Information - Bail or Bond          229                          0           0      229          1,152                      0              0     1,152
         Inmate Information - Book and              320                          0           0      320          1,467                      0              1     1,468
         Case Number
         Inmate Information - Holding             1,562                          0           0    1,562          8,527                      0              2     8,529
         Location or Release Date
         Inmate Information - Jail Mailing          108                          0           0      108            579                      0              0       579
         Address
         Inmate Information - New York               21                          0           0       21            163                      0              0       163
         State Identification Number
         (NYSID)
         Interpreting Parking or Traffic          1,324                          0          29    1,353          8,230                      7            184     8,421
         Sign or Regulation
         Invite 311 to an Event                                                                          0              1                   6              0           7
         Job Placement and Training for              54                          0           0       54            383                      0              0       383
         Seniors
         Job Seeker Assistance                                                                           0          86                     26              0       112
         Kindergarten Enrollment                                                                         0              1                   0              0           1
         Labor Day Information                                                                           0       1,610                      0             13     1,623
         Labor Law Information                                                                           0              2                   0              0           2
         Ladders for Leaders - Internships               3                       0           0           3          20                      0              0           20
         for Youth
         Landlord Information - Removing                                                                 0              1                   0              0           1
         HPD Violation - Queens
         Lawyer Referral                                                                                 0              3                   0              0           3
         Lawyer Referral - For Seniors              194                          0           0      194          1,019                      3              0     1,022
         Letter Carrier Alert Program -                  1                       0           0           1              3                   0              0           3
         Enrollment Form
         Lien Sale                                                                                       0              1                   0              0           1
         LifeNet                                                                                         0              1                   0              0           1
         Literacy and GED Instruction for                                                                0              0                   1              0           1
         Adults
         Living for the Young Family                                                                     0              1                   0              0           1
         through Education Program
         Information
         Locate Individual Arrested in                                                                   0              1                   0              0           1
         Queens
         Lost Article in a Sidewalk Grating          12                          0           0       12             63                      0              1           64
         Lost and Found - Limousine or                                                                   0              1                   0              0           1
         Car Service
         MTA Bus Complaint                                                                               0              2                   0              0           2
         Marriage License - Staten Island                                                                0              1                   0              0           1
         Medicare Assistance                                                                             0              3                   0              0           3
         Medicare Part D - Local                         0                       1           0           1              0                   1              0           1
         Information and Enrollment Sites
         for Seniors and Disabled
         MetroCard - Seniors and the                                                                     0              1                   0              0           1
         Disabled
         Missing Person                                                                                  0              1                   0              0           1
         Muni-Meter Defective or                                                                         0              1                   0              0           1
         Damaged
         NYC Business Express - General                                                                  0              1                   0              0           1
         Information
         NYC County Information                      41                          0           1       42            248                      0              2       250
         NYC Penalty Relief Program for             284                          0           0      284            496                      0              1       497
         Homeowners and Business
         Owners - Apply Over the Phone
         NYC.gov Video or Picture Upload                 3                       0           0           3          43                      0              0           43
         New York State Tax Information                                                                  0              1                   0              0           1
         Non-Profit Organization                                                                         0          46                      0              1           47
         Complaint
         Nurses for Pregnant Teens and               20                          0           0       20            107                      0              0       107
         Women
         One Shot Deal - Short Term                                                                      0              1                   0              0           1
         Emergency Assistance
         Operation Atlas and Terror Threat                                                               0              9                   0              0           9
         Level
         Opinion for the Mayor                      560                          0          17      577          3,133                      2             88     3,223
         Outside of 311 Jurisdiction              8,311                          1         103    8,415         47,093                      3            626    47,722
         Park Maintenance or Facility                                                                    0              1                   0              0           1
         Complaint
                                                                         Month                                                        Fiscal Year
Agency             Inquiry Name                Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                at 311                                Recorded                 at 311                               Recorded
         Parking Permit - Disabled or                                                                     0              2                   0             0            2
         Handicapped - Apply, Change,
         Report Lost or Renew State
         Permit
         Parking Violation - Fight Ticket -                                                               0              1                   0             0            1
         Appeal Hearing Decision
         Parking Violation - Lookup Status                                                                0              4                   0             0            4
         - Ticket or Plate Number Known
         Parking Violation - Pay Ticket - By                                                              0              2                   0             0            2
         Phone
         Parking Violation - Pay Ticket -                                                                 0              1                   0             0            1
         Online
         Parking Violation - Pay Ticket -                                                                 0              1                   0             0            1
         Set up Payment Plan
         Parking Violations Refund Form                                                                   0              2                   0             0            2
         Payment Information for ACS                                                                      0              1                   0             0            1
         Providers
         Pedestrian Bridge                            13                          0           0       13             67                      0             2            69
         Pigeon Droppings or Odor                                                                         0              0                   1             0            1
         Complaint
         Planned Bridge, Highway and                  25                          0           0       25            212                      0             1        213
         Street Closures - Bronx
         Planned Bridge, Highway and                 113                          0           2      115            699                      0             9        708
         Street Closures - Brooklyn
         Planned Bridge, Highway and                 346                          0           5      351          3,420                      0             44     3,464
         Street Closures - Manhattan
         Planned Bridge, Highway and                  58                          0           2       60            332                      0             6        338
         Street Closures - Queens
         Planned Bridge, Highway and                  76                          0           1       77            533                      0             7        540
         Street Closures - Staten Island
         Plate Defect - Street                                                                            0              1                   0             0            1
         Police Auction Information                                                                       0              1                   0             0            1
         Pre-Kindergarten (UPK) School                                                                    0              1                   6             0            7
         Information
         Pregnant Student Information                     4                       0           0           4          37                      0             0            37
         Pregnant or Parenting Teen                   19                          0           0       19            110                      0             0        110
         Assistance
         Preparation for College                      14                          0           0       14             46                      0             0            46
         Property Tax Abatement - Co-Op                                                                   0              1                   0             0            1
         or Condo Building Application
         Property Tax Assessment                                                                          0              1                   0             0            1
         Appeals and Corrections
         Property Tax Exemption - School                                                                  0              1                   0             0            1
         Tax Relief (STAR)
         Property Tax Refund Request                                                                      0              1                   0             0            1
         Form
         Public Assistance or Welfare              1,038                          1           0    1,039          5,448                      2             3      5,453
         Information
         Purchase of an HUD-Owned                                                                         0              1                   0             0            1
         Building
         Rapid HIV Testing                                0                       0          17       17                 5                   0             68           73
         ReServe Program for Retired                      2                       0           0           2              8                   0             0            8
         New Yorkers
         Recycling and Trash Collection                                                                   0              1                   0             0            1
         Schedules
         Removal of Large Branch or                                                                       0              1                   0             0            1
         Entire Tree - City Tree
         Remove a Property Lien -                                                                         0              1                   0             0            1
         Information and Assistance
         Rent Information Line                                                                            0              1                   0             0            1
         Retail Store License                         28                          0           1       29            166                      0             3        169
         Rodent Complaint - Other                                                                         0              3                   0             0            3
         Location
         SCRIE - Appeal a Denial from the             35                          0           0       35             84                      0             0            84
         Department for the Aging
         SCRIE - Application for Seniors             600                          0           0      600          1,489                      1             1      1,491
         Not Enrolled
         SCRIE - Assistance - Landlord or                                                                 0       4,304                      0             0      4,304
         Senior Participant
                                                   1,041                          0           0    1,041          1,071                      0             0      1,071
         SCRIE - Assistance - New                                                                         0       1,476                      0             1      1,477
         Applicant
                                                     356                          0           0      356            365                      0             0        365
                                                                         Month                                                        Fiscal Year
Agency             Inquiry Name                Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                at 311                                Recorded                 at 311                               Recorded
         SCRIE - Assistance - Renewal                                                                     0       2,985                      0              0     2,985
         Applicant
                                                     775                          0           0      775            803                      0              0       803
         SCRIE - Bring Benefit to New                                                                     0              6                   0              0           6
         Apartment
         SCRIE - New Landlord or Building                 7                       0           0           7          18                      0              0           18
         Manager
         SCRIE - Status Lookup                                                                            0       4,322                      0              2     4,324
                                                   1,102                          0           1    1,103          1,125                      0              1     1,126
         SafeLink Wireless Program                   712                          0           6      718          4,104                      1             44     4,149
         Schedule Plan Examiner                                                                           0              1                   0              0           1
         Preconsideration Appointment
         Sean Bell Verdict                                                                                0              3                   0              0           3
         Seasonal Flu Vaccine Shot or                                                                     0              0                   5              0           5
         Spray
         Section 8 or Public Housing                 235                          0           0      235          1,227                      0              2     1,229
         Assistance Application
         Section 8 or Public Housing                                                                      0              1                   0              0           1
         Assistance Status - Brooklyn and
         Staten Island
         Senior Caregiver Services                    22                          0           0       22            140                      0              0       140
         Service Request Follow-up                    24                          1           1       26             57                     23              1           81
         Service Request Notification Not                 4                       0           0           4          15                      0              0           15
         Received
         Shelter and Assistance for                                                                       0              1                   0              0           1
         Runaway or Homeless Youth
         Smoking Complaint - Other                                                                        0              0                   2              0           2
         Location
         Social Security - Information and                                                                0              2                   0              0           2
         Assistance
         Street Conditions Observation                    3                       0           0           3          13                      0              1           14
         Unit Team (SCOUT) Program
         Street Resurfacing Request                                                                       0              1                   0              0           1
         Subsidized Child Care - Eligibility                                                              0              0                   5              0           5
         Appointment
         Subsidized Child Care - Find a                                                                   0              0                   5              0           5
         Center
         Subsidized Child Care -                          0                       2           0           2              0                  57              0           57
         Information and Assistance
         Summer Jobs for Youth - NYCHA                                                                    0          17                      0              0           17
         Supplement Nutrition Assistance             644                          2           1      647          2,650                      9              3     2,662
         Program (SNAP) - Find a Food
         Stamp Center
         Supplement Nutrition Assistance             798                          1           0      799          4,628                      3              4     4,635
         Program (SNAP) - Food Stamp
         Assistance
         Taxi Complaint - Credit Card -                                                                   0              0                   1              0           1
         Driver Refusal
         Taxi Complaint - Credit Card -                                                                   0              0                   1              0           1
         Fare or Tip Complaint
         Taxi Complaint - Route Complaint                                                                 0              0                   2              0           2
         Thanksgiving Day Information              2,484                          0          10    2,494          2,484                      0             10     2,494
         Time and Date Information                 1,305                          0          18    1,323          4,485                      3            102     4,590
         Towed Vehicle Lookup - Plate                                                                     0              1                   0              0           1
         Number Known
         Traffic - Non-Emergency                                                                          0              1                   0              0           1
         Condition
         Transportation for Seniors                       0                       1           0           1              0                   1              0           1
         Unemployment Insurance                                                                           0              2                   0              0           2
         Information
         Veterans Day Information                  6,434                          1          28    6,463          6,442                      1             29     6,472
         Visitor Information                                                                              0              1                   0              0           1
         Volunteer as a Foster                            2                       0           0           2              6                   0              0           6
         Grandparent
         Water Bill Increase Complaint                                                                    0              1                   0              0           1
         Water and Sewer Bill Information                                                                 0              2                   0              0           2
         Weekend Street Closures                     376                          0           1      377          4,806                      0             49     4,855
         Wood Disposal Chipping and                                                                       0              1                   0              0           1
         Pickup - Manhattan Brooklyn
         Queens and Northwest Staten
         Island
         World Trade Center Responders                    3                       0           0           3          11                     11              0           22
                                                                             Month                                                        Fiscal Year
Agency                  Inquiry Name               Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                    at 311                                Recorded                 at 311                               Recorded
              Medical Monitoring and Treatment
              Yankees Victory Parade Lottery           1,193                          0           0    1,193          1,193                      0              0     1,193
              Young Adult Internship Program                  4                       0           0           4          28                      0              0           28
              (YAIP) - Referral
3-1-1 Total                                           86,293                    384             872   87,549        386,059                  3,013          5,081   394,153
AAA           1.09                                            1                       0           0           1              6                   0              0           6
              TEST_DUPLICATE_CONTENT 2
AAA Total                                                     1                       0           0           1              6                   0              0           6
ABC           Alcoholic Beverage Licensing                80                      75              0      155            434                    492              4       930
              Information
              Division Information Provided                   1                       0           0           1              4                   0              0           4
              Division Referral                                                                               0              2                   0              0           2
              Investigate an Alcohol License              12                          4           0       16            115                     47              0       162
ABC Total                                                 93                      79              0      172            555                    539              4     1,098
ACC           Animal - Adoption                          335                          0           4      339          2,107                      3             27     2,137
              Animal - Injured or Sick                 1,012                    789              19    1,820          7,188                  6,703            140    14,031
              Animal - Lost or Seized                    162                    175               4      341            834                  1,245             16     2,095
              Animal - Stray, Found, or                1,121                   1,672             23    2,816          7,662                 12,328            105    20,095
              Abandoned
              Animal - Unwanted                          651                    274               5      930          3,867                  2,021             42     5,930
              Animal Spay-Neuter Services -               36                      31              0       67            254                    269              0       523
              Toby Project
              Animal Trap Rental for Nuisance            428                    157               3      588          3,075                  1,306             47     4,428
              Wildlife or Strays
              Bat - Contact with Human or Pet                 1                       1           0           2          31                     38              0           69
              Dead Animal on Private Property            314                      55              1      370          1,995                    376             16     2,387
              Division Information Provided                   8                       0           0           8          37                      0              0           37
              Division Referral                               2                       0           0           2          11                      0              0           11
              Donate to an Animal Shelter                     5                       1           1           7          27                     25              1           53
              Pet Contact with Wildlife or Rabid              8                   13              0       21             50                     54              0       104
              Animal
              Staff Information Provided                                                                      0              4                   0              0           4
              Stray Animal                                                                                    0              1                   0              0           1
ACC Total                                              4,083                   3,168             60    7,311         27,143                 24,368            394    51,905
ACS           Abandoned Baby Prevention -                 12                          0           1       13             82                      0              3           85
              Baby Older than 5 Days Old
              Administration for Children                     7                       0           1           8          40                      0              1           41
              Services Budget Cuts
              Adopt a Child                               46                      46              1       93            219                    304              3       526
              Assistance for Foster and                   15                      11              1       27             82                     97              3       182
              Adopted Children
              Assistance for Foster and                   40                      69              1      110            186                    414              7       607
              Adoptive Parents
              Become a Child Protective                                                                       0          53                      0              0           53
              Specialist
              Become a Foster Parent                      71                    123               1      195            380                    771              3     1,154
              Check Status of Adoption Subsidy            15                      45              0       60             73                    267              2       342
              Child Care Center - Infant                  32                          7          12       51          1,450                    215            422     2,087
              Child Care Center - Preschool               50                          7          14       71          2,429                    378            671     3,478
              Child Care Financial Assistance -           55                    402               1      458             55                    402              1       458
              Children's Services Clients
              Child Care Financial Assistance -        1,307                          0           7    1,314          1,307                      0              7     1,314
              Eligibility Information and
              Application By Mail
              Child Care Financial Assistance -          718                    131             276    1,125            718                    131            276     1,125
              Eligibility and Application In
              Person or By Phone
              Child Care Financial Assistance -          875                          0           2      877            875                      0              2       877
              Eligibility and Application Online
              Child Care Financial Assistance -          231                      40             65      336            231                     40             65       336
              Find a Center or Network - Child
              18 Months to 5 Years
              Child Care Financial Assistance -          199                      33             67      299            199                     33             67       299
              Find a Center or Network - Child 6
              Weeks to 18 Months
              Child Care Financial Assistance -           42                      10             26       78             42                     10             26           78
              Find a Network - Kindergarten
              Age through 12 Years Old
              Child Care Financial Assistance -          487                          0           3      490            487                      0              3       490
              General Information
                                                                            Month                                                        Fiscal Year
Agency                Inquiry Name                Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                   at 311                                Recorded                 at 311                               Recorded
            Child Care Financial Assistance -           231                   1,374              2    1,607            231                  1,374              2     1,607
            Recertification
            Child Care Financial Assistance -           665                          0           4      669            665                      0              4       669
            Voucher Information
            Child Safety Video or DVD                        2                       3           0           5          15                     15              0           30
            Children's Services Case Status -           130                    400               3      533            608                  2,360             17     2,985
            For Parents
            Children's Services Case Status -            18                      31              0       49             79                    187              1       267
            For Professional and Agency Staff
            Counseling for Pregnant Women                14                          6           0       20             72                     44              0       116
            Division Information Provided             1,238                          2           2    1,242          8,489                      2             12     8,503
            Division Referral                            10                    158               0      168             26                  1,185              3     1,214
            Family Assessment Program                   359                          0           3      362          1,731                      0             18     1,749
            (FAP)
            Foster Care Agency Complaint                 16                      48              0       64             77                    239              1       317
            Foster Children - College Support                                                                0              4                   1              0           5
            Foster Children - Employment                     1                       0           0           1              8                   6              0           14
            Head Start                                  149                    249               0      398          1,197                  2,239              4     3,440
            Home Care - Medicaid Funded -                    7                       9           2       18             56                     82              2       140
            Households with Children
            Leaving a Child Alone or with a              71                          0           1       72            435                      0              2       437
            Babysitter
            Meet Our Kids Program                            5                       0           0           5          18                     15              1           34
            Parenting Support                            75                    132               0      207            348                    666              5     1,019
            Payment Information for ACS                  85                    405               0      490            400                  2,840              9     3,249
            Providers
            Pregnant or Parenting Teen                   41                      21              0       62            202                    166              3       371
            Assistance
            Safe Sleeping for Baby Brochure                  7                       1           0           8          32                     12              1           45
            Service Request Follow-up                   265                          0           1      266          3,130                      0              6     3,136
            Staff Information Provided                       3                       0           0           3          13                      0              0           13
            Subsidized Child Care - Eligibility          18                          0           7       25            509                      1            192       702
            Appointment
            Subsidized Child Care - Find a                   4                       0           4           8         123                      0            244       367
            Center
            Subsidized Child Care -                      68                          0          34      102          2,725                      0          1,561     4,286
            Information and Assistance
            Subsidized Child Care - Online               66                          0           1       67            877                      0              4       881
            Eligibility and Application
            Subsidized Child Care -                     105                    177               1      283          1,599                 10,935             23    12,557
            Recertification or Change
            Subsidized Child Care Application            53                          0           0       53          3,342                      0             11     3,353
            - Bronx
            Subsidized Child Care Application            90                          0           0       90          4,776                      0             17     4,793
            - Brooklyn
            Subsidized Child Care Application            35                          0           0       35          2,067                      0              2     2,069
            - Manhattan
            Subsidized Child Care Application            51                          0           0       51          2,820                      0             14     2,834
            - Queens
            Subsidized Child Care Application                4                       0           0           4         278                      0              2       280
            - Staten Island
            Subsidized Child Care Voucher                16                          0           0       16            598                      0              2       600
            Application - Bronx
            Subsidized Child Care Voucher                33                          0           0       33          1,334                      0              4     1,338
            Application - Brooklyn
            Subsidized Child Care Voucher                    6                       0           0           6         339                      0              0       339
            Application - Manhattan
            Subsidized Child Care Voucher                    9                       0           0           9         596                      0              2       598
            Application - Queens
            Subsidized Child Care Voucher                                                                    0          75                      0              1           76
            Application - Staten Island
            Summer Camp - Children's                                                                         0          31                     73              0       104
            Services Recipients
            Transfer ACS - Application                       6                   17              0       23            158                  1,116              4     1,278
            Process Assistance
            Transfer ACS - Disability                        5                   12              0       17            117                    465              0       582
            Transfer ACS - Eligibility                   20                      28              1       49            286                  1,423              4     1,713
            Appointment
            Transfer ACS - Receiving ACS                     7                       2           0           9          69                    396              0       465
            Services
ACS Total                                             8,190                   3,999            545   12,734         49,463                 28,904          3,740    82,107
AGMKT       Division Information Provided                    1                       0           0           1          11                      0              1           12
                                                                              Month                                                        Fiscal Year
Agency                     Inquiry Name             Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                     at 311                                Recorded                 at 311                               Recorded
                 Division Referral                                                                             0              0                   1              0           1
                 Food Safety Complaint - Food             152                    112               2      266            740                    706             10     1,456
                 Market, Warehouse or Processor
                 Milk Prices - Information and                 3                       8           1       12             31                     39              2           72
                 Complaint
                 Pet Store - Dogs and Cats Sold -              6                       3           0           9          26                     18              0           44
                 Any Complaint
                 Rodent Complaint - Food Market,           14                      14              0       28             72                     51              2       125
                 Warehouse or Processor
                 Small Animal Slaughterhouse                   4                       1           0           5          13                      9              1           23
                 License
                 Wholesale Foods Distributor                   5                       6           0       11             27                     30              1           58
                 License
AGMKT Total                                               185                    144               3      332            920                    854             17     1,791
AMTRAK           Amtrak Train Information and              84                    251               2      337            467                  1,397              7     1,871
                 Reservations
                 Division Information Provided                 5                       0           0           5          22                      0              0           22
                 Lost and Found - Penn Station                 2                       6           0           8          12                     29              0           41
AMTRAK Total                                               91                    257               2      350            501                  1,426              7     1,934
ART              Division Information Provided                                                                 0              1                   0              0           1
                 Donate Art to the City                        2                       0           0           2              8                   0              0           8
                 Photographs from the Art                      2                       0           0           2              3                   2              0           5
                 Commission Collection
                 Property Design Review                                                                        0              4                   6              0           10
                 Research - Art Commission's                                                                   0              4                   3              0           7
                 Collections
                 Staff Information Provided                    2                       0           0           2          16                      0              0           16
ART Total                                                      6                       0           0           6          36                     11              0           47
ASPCA            Abuse of Animal other than               285                    512               4      801          1,683                  3,366             27     5,076
                 Carriage Horse
                 Abuse of Carriage Horse                       3                       2           0           5          25                     47              0           72
                 Animal Spay-Neuter Services -            258                    467               5      730          1,646                  2,980             22     4,648
                 ASPCA
                 Division Information Provided                 5                       0           0           5          30                      0              0           30
ASPCA Total                                               551                    981               9    1,541          3,384                  6,393             49     9,826
BAROFNYC         Division Information Provided                 4                       0           0           4          20                      0              0           20
                 Division Referral                             2                       0           0           2              8                   0              0           8
                 Lawyer Referral                        1,566                   1,927             23    3,516          8,159                 10,315            137    18,611
BAROFNYC Total                                          1,572                   1,927             23    3,522          8,187                 10,315            137    18,639
BBB              Business Complaint Against                13                          3           0       16             89                     26              1       116
                 Another Business
                 Dating Service Complaint                      1                       0           0           1              6                   3              0           9
                 Division Information Provided                 4                       0           0           4          30                      0              0           30
                 Division Referral                             2                       0           0           2              7                   0              0           7
                 Investigate a Business - Not             692                      99              6      797          3,639                    746             33     4,418
                 Licensed by DCA
                 Investigate a Charity                     22                          1           0       23             83                     14              0           97
                 Mini-Storage Complaint                    15                          1           0       16             51                     14              1           66
                 Sweepstakes Complaint                     43                          9           1       53            275                     48              2       325
                 Unlicensed Business -                                                                         0              1                   0              0           1
                 Self-Storage Company
BBB Total                                                 792                    113               7      912          4,181                    851             37     5,069
BIC              Commercial Waste and Private              82                      46              2      130            516                    347              7       870
                 Carters Information
                 Division Information Provided                 1                       0           0           1              8                   0              0           8
                 Division Referral                             2                       0           0           2              3                   0              0           3
                 Sanitation Complaint - Private            36                      14              1       51            272                    114              6       392
                 Carter
                 Staff Information Provided                                                                    0              2                   0              0           2
                 Trade Waste License Registration              7                       9           1       17             34                     68              1       103
BIC Total                                                 128                      69              4      201            835                    529             14     1,378
BOC              Division Information Provided                                                                 0              3                   0              0           3
                 Jail System Complaint                    108                      69              0      177            480                    334              7       821
BOC Total                                                 108                      69              0      177            483                    334              7       824
BOE              Absentee Voting                           59                      59              0      118            444                  1,120              2     1,566
                 Become a Poll Worker                          9                   56              0       65            109                    717              2       828
                 Board of Elections Complaint              80                    108               5      193            148                    239              7       394
                                                                           Month                                                        Fiscal Year
Agency                  Inquiry Name             Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                  at 311                                Recorded                 at 311                               Recorded
              Division Information Provided                 2                       0           0           2          10                      0              0           10
              Election Information and Voter           727                   1,081             11    1,819          2,913                  5,133             39     8,085
              Registration
              Poll Site Location                     4,096                          0          17    4,113          6,822                      0             36     6,858
              Poll Worker Assistance                   137                          0           2      139            678                      1             10       689
BOE Total                                            5,110                   1,304             35    6,449         11,124                  7,210             96    18,430
BPB           Division Information Provided                 2                       0           0           2          12                      0              0           12
              Division Referral                             1                       0           0           1              1                   0              0           1
              Street Ownership - Brooklyn                   3                       1           0           4              9                  10              0           19
BPB Total                                                   6                       1           0           7          22                     10              0           32
BPBRX         Division Information Provided                 2                       0           0           2          11                      0              0           11
              Division Referral                                                                             0              2                   0              0           2
              Street Ownership - Bronx                                                                      0              7                   6              0           13
BPBRX Total                                                 2                       0           0           2          20                      6              0           26
BPCA          Battery Park City Parks                       1                       1           0           2          22                     30              1           53
              Division Referral                                                                             0              1                   0              0           1
BPCA Total                                                  1                       1           0           2          23                     30              1           54
BPL           Division Information Provided             69                          0           1       70            497                      0              4       501
              Division Referral                         13                          4           0       17             36                     36              1           73
              Elementary School Student After               7                       2           0           9          92                     14              1       107
              School Program - Drop-In
              Find A Summer Meal Program                                                                    0              3                   0              0           3
              Find a Library - Bronx -                      6                       1           0           7          20                      5              0           25
              Manhattan - Staten Island
              Find a Library - Brooklyn                375                      56             81      512          1,745                    365            399     2,509
              Find a Library - Queens                       1                       0           0           1              6                   0              0           6
              General Information - Brooklyn            42                      25              0       67            151                    130              2       283
              Public Library
              High School Student After School              2                       0           0           2              4                   0              0           4
              Program - Drop-In
              Library Complaint - Brooklyn                  4                       3           0           7          24                     36              0           60
              Middle School Student After                   3                       0           0           3          10                      3              0           13
              School Program - Drop-In
BPL Total                                              522                      91             82      695          2,588                    589            407     3,584
BPM           Division Information Provided                                                                 0              3                   0              0           3
              Street Ownership - Manhattan                  0                       1           0           1              3                   4              0           7
BPM Total                                                   0                       1           0           1              6                   4              0           10
BPQ           Division Information Provided                 5                       0           0           5          10                      0              0           10
              Division Referral                             1                       0           0           1              1                   0              0           1
              Street Ownership - Queens                     1                       2           0           3              8                   5              0           13
BPQ Total                                                   7                       2           0           9          19                      5              0           24
BPSI          Division Information Provided                 2                       0           0           2              6                   0              0           6
              Division Referral                                                                             0              1                   0              0           1
              Staten Island Ferry Aquarium                                                                  0              4                   4              1           9
              Information or Complaint
              Street Ownership - Staten Island              1                       1           0           2              9                  11              0           20
BPSI Total                                                  3                       1           0           4          20                     15              1           36
BSA           Division Information Provided                                                                 0              4                   0              0           4
              Land Use and Development                      1                       7           0           8          12                     38              2           52
              Appeals
BSA Total                                                   1                       7           0           8          16                     38              2           56
CAU           Commemoration Service for                                                                     0         263                     34              0       297
              September 11
              Division Information Provided                                                                 0              8                   0              0           8
              Division Referral                                                                             0              2                   0              0           2
              Graffiti Cleanup Request - By                 9                       4           0       13             26                     21              0           47
              Community Based Organization
              New York City Marathon                 1,123                          0          10    1,133          2,819                      0             31     2,850
              Service Request Follow-up                                                                     0              2                   0              0           2
              Staff Information Provided                                                                    0              1                   0              0           1
              Street Naming Request                     13                          0           0       13             70                      0              1           71
              Thanksgiving Day Parade                  687                          0           7      694            687                      0              7       694
              Town Hall Meeting Information                                                                 0              1                   0              0           1
              West Indian American Day                                                                      0         278                      0              1       279
              Parade
                                                                                  Month                                                        Fiscal Year
Agency                        Inquiry Name              Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                         at 311                                Recorded                 at 311                               Recorded
CAU Total                                                   1,832                          4          17    1,853          4,157                     55             40     4,252
CB                  Division Information Provided             196                          0           1      197          1,562                      0              2     1,564
                    Division Referral                          56                          1           0       57            332                      6              1       339
                    Find a Community Board by                 671                          0           2      673          4,329                      0             17     4,346
                    Location
                    Find a Community Board by                 125                      47             20      192            660                    282             96     1,038
                    Name
CB Total                                                    1,048                      48             23    1,119          6,883                    288            116     7,287
CCHR                Community Outreach - Human                 14                      11              0       25             68                     65              1       134
                    Rights Education
                    Discrimination Complaint                  526                    289               5      820          2,840                  1,885             36     4,761
                    Division Information Provided                  5                       0           0           5          21                      0              0           21
                    Division Referral                                                                              0              8                   0              0           8
                    Staff Information Provided                                                                     0              3                   0              0           3
CCHR Total                                                    545                    300               5      850          2,940                  1,950             37     4,927
CCPC                Division Information Provided                  2                       0           0           2              6                   0              0           6
CCPC Total                                                         2                       0           0           2              6                   0              0           6
CCRB                Civilian Complaint Mediation               17                      20              0       37             81                    168              0       249
                    Division Information Provided              26                          0           0       26            102                      0              3       105
                    Division Referral                                                                              0              2                   0              0           2
                    Police Officer Misconduct                 423                    819               5    1,247          2,186                  4,325             49     6,560
CCRB Total                                                    466                    839               5    1,310          2,371                  4,493             52     6,916
CCSC                Division Information Provided                  2                       0           0           2              3                   0              0           3
CCSC Total                                                         2                       0           0           2              3                   0              0           3
CENTRALPARKCONS     Central Park General Information           30                          0           0       30            386                      0              4       390
                    Division Information Provided                                                                  0              2                   0              0           2
                    Division Referral                                                                              0              1                   0              0           1
CENTRALPARKCONS Total                                          30                          0           0       30            389                      0              4       393
CENYC               Division Information Provided              50                          0           0       50            218                      0              2       220
                    Division Referral                                                                              0              0                   1              1           2
                    Greenmarket Farmers Markets               108                          0          39      147            540                      0            212       752
CENYC Total                                                   158                          0          39      197            758                      1            215       974
CEO                 Division Information Provided                                                                  0              3                   0              0           3
                    Opportunity NYC                                7                       0           0           7          49                      0              0           49
CEO Total                                                          7                       0           0           7          52                      0              0           52
CFB                 Campaign Finance Board Voter                   8                       4           0       12             57                     44              1       102
                    Guide - For City Elections
                    Campaign Finance Program                       1                       1           0           2              8                   9              0           17
                    Administration
                    Candidate Information - For City           14                          5           0       19             88                     70              0       158
                    Elections
                    Public Debates Administration -                1                       0           0           1          13                      4              1           18
                    For City Elections
CFB Total                                                      24                      10              0       34            166                    127              2       295
CHALL               Division Information Provided                                                                  0              1                   0              0           1
CHALL Total                                                                                                        0              1                   0              0           1
CITIFIELD           Brooklyn Cyclones Information                                                                  0          56                    134              0       190
                    Division Information Provided                                                                  0              5                   0              0           5
                    New York Mets Information                      4                       4           0           8          37                    199              0       236
CITIFIELD Total                                                    4                       4           0           8          98                    333              0       431
CJC                 Crime Victims Assistance                   70                    129               0      199            358                    862              2     1,222
                    Dispute Mediation Service                 588                      67              4      659            730                     89              5       824
                    Division Information Provided                  7                       0           0           7          14                      0              0           14
                    Domestic Violence Victims                 309                    805               7    1,121          1,704                  4,614             42     6,360
                    Assistance
                    Human Trafficking Victims                      1                       0           0           1              3                   3              0           6
                    Assistance
CJC Total                                                     975                   1,001             11    1,987          2,809                  5,568             49     8,426
COIB                Division Information Provided                                                                  0              1                   0              0           1
                    Financial Disclosure Report                                                                    0              1                   0              0           1
                    Information for City Employees on              1                       1           0           2              5                  14              0           19
                    Conflicts of Interest
                    Report a City Worker Conflict of               0                       1           0           1              2                   5              0           7
                    Interest
COIB Total                                                         1                       2           0           3              9                  19              0           28
                                                                                  Month                                                        Fiscal Year
Agency                        Inquiry Name              Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                         at 311                                Recorded                 at 311                               Recorded
COMMUTERLNK         Carpool and Ridematching                       5                       6           0       11             33                     31              1           65
                    Information
COMMUTERLNK Total                                                  5                       6           0       11             33                     31              1           65
CONED               Con Ed Electric Customer Service          321                   1,349              6    1,676          1,833                  8,154             42    10,029
                    Con Ed Gas Billing Inquiry                 25                      33              0       58             89                    182              3       274
                    Con Ed Gas Service Inquiry                 71                    168               1      240            312                    718              3     1,033
                    Division Information Provided                  2                       0           0           2          33                      0              0           33
                    Division Referral                              0                       6           0           6              0                  33              0           33
                    Outdoor Electric System                    31                    102               0      133            211                    914              3     1,128
                    Complaint
                    Power Outage - File Claim with                 1                       4           0           5          16                     28              0           44
                    Con Ed
                    Report Con Ed Power Outage or              44                          1          17       62            263                      1             64       328
                    Blackout
                    Transfer Con Ed                            38                    777               1      816            170                  5,352              8     5,530
                    Worksite or Service Information            35                    159               3      197            217                    980              4     1,201
                    Hotline - Con Edison
CONED Total                                                   568                   2,599             28    3,195          3,144                 16,362            127    19,633
CPSC                Division Information Provided                                                                  0              1                   0              0           1
                    Report Unsafe Products -                   17                      55              0       72             34                     96              1       131
                    Merchandise
CPSC Total                                                     17                      55              0       72             35                     96              1       132
CQCAPD              Division Information Provided                  1                       0           0           1              8                   0              0           8
                    Donate, Buy or Sell Assistive and          18                      24              1       43            156                    169              3       328
                    Medical Devices
CQCAPD Total                                                   19                      24              1       44            164                    169              3       336
CTYHL               Division Information Provided                  6                       0           0           6          48                      0              1           49
                    Division Referral                              1                       0           0           1              1                   0              0           1
                    Locate Mayor's Senior Staff               111                    107               0      218            499                    664              5     1,168
                    Mayors Campaign Promise                        8                       0           0           8          31                     15              0           46
                    Report
                    Non-Profit Assistance - Executive              1                       1           0           2          19                     17              0           36
                    Director Hotline
                    Staff Information Provided                                                                     0              4                   0              0           4
                    Tours of City Hall and Tweed               12                      17              0       29             75                    139              0       214
                    Courthouse
CTYHL Total                                                   139                    125               0      264            677                    835              6     1,518
CUNY                Breast Examination Workshop -                  0                       1           0           1              0                   1              0           1
                    CUNY Students
                    CUNY - Accelerated Study in                17                          4           0       21             82                     25              1       108
                    Associate Programs
                    CUNY Admissions Services                  130                    111               1      242            628                    644              9     1,281
                    CUNY Citizenship and                           4                       0           0           4          42                      0              1           43
                    Immigration Project
                    CUNY Continuing and                        23                      24              0       47             91                    134              2       227
                    Professional Education
                    CUNY Prep Program                          15                      14              0       29             77                     49              1       127
                    CUNY Young Adult Program                   17                          0           0       17             74                      0              0           74
                    Division Information Provided             109                          0           0      109            649                      0              3       652
                    Division Referral                          12                          2           0       14             66                     26              0           92
                    Find a CUNY College                       596                    208             154      958          2,549                  1,214            764     4,527
                    Green Energy Training at CUNY              10                          4           0       14             78                     40              0       118
                    QCC Adult Literacy Program                     5                       9           0       14             74                     35              0       109
                    Special Programs for CUNY                      3                       2           0           5          26                     27              0           53
                    Students
CUNY Total                                                    941                    379             155    1,475          4,436                  2,195            781     7,412
CVB                 Division Information Provided                  2                       0           0           2              8                   0              0           8
                    Division Referral                                                                              0              1                   0              0           1
                    Sexual Assault Victims - Shelters          12                      14              0       26             45                     74              0       119
                    and Counseling
CVB Total                                                      14                      14              0       28             54                     74              0       128
CWI                 Breast Cancer Risk Reduction                                                                   0              2                   0              0           2
                    Workshop for City Employees
                    Division Information Provided                                                                  0              1                   0              0           1
                    Division Referral                              1                       0           0           1              1                   0              0           1
                    Junior High School Leadership                  1                       0           0           1              2                   0              0           2
                    Awards for Girls
                    NYC Family Guide                           11                          0           0       11             53                      0              0           53
                                                                           Month                                                       Fiscal Year
Agency                Inquiry Name               Resolved       Referral/Transfer         Not      Total       Resolved       Referral/Transfer        Not       Total
                                                  at 311                                Recorded                at 311                               Recorded
            NYC Women First                                                                                0          14                      0             0            14
            NYC Women's Resource Network                21                          0          0       21            109                      0             0        109
            Women's Events Calendar                                                                        0              3                   0             0            3
CWI Total                                               34                          0          0       34            185                      0             0        185
DCA         Administrative Hearing Guide                    1                       0          0           1              9                   0             0            9
            Amusement Ride Complaint                        1                       0          0           1          17                      0             0            17
            Amusement Ride Permit                                                                          0              3                   2             0            5
            Animal Shelter - Existing License               2                       0          0           2              2                   1             0            3
            Animal Shelter - New License                    2                       0          0           2              6                   0             0            6
            Arcade - Existing License                                                                      0              1                   4             0            5
            Arcade - New License                            5                       0          0           5          18                      0             1            19
            Arcade Complaint                                1                       0          0           1              3                   0             0            3
            Auction Complaint                               9                       0          0           9          34                      0             1            35
            Auction House - Existing License                0                       4          0           4              4                  14             0            18
            Auction House - New License                     2                       0          0           2          13                      0             0            13
            Auctioneer - Existing License                   0                       5          0           5              4                  25             0            29
            Auctioneer - New License                        2                       0          0           2          28                      0             0            28
            Auto Leasing, Rental and Repair                 6                       0          0           6          39                      0             0            39
            Guide
            Back-To-School Shopping Tips                                                                   0          47                      0             1            48
            Barbershop - Existing License                   7                       9          0       16             16                     37             0            53
            Barbershop - New License                    23                          0          0       23            104                      0             1        105
            Bingo Hall Complaint                            7                       0          0           7          36                      0             1            37
            Bingo License - Step Two                        1                       0          0           1              5                   8             0            13
            Biss Tours Settlement Information                                                              0              1                   0             0            1
            Blocked Sidewalk - Outdoor                      6                       0          0           6         122                      0             1        123
            Dining Area
            Blocked Sidewalk - Stoop Line                   6                       0          0           6          70                      0             2            72
            Stand
            Booting Company - New License                   2                       0          0           2              5                   0             0            5
            Booting Company Complaint                       7                       0          0           7          39                      0             0            39
            Business Name Change                        11                      20             0       31             73                    157             2        232
            Cabaret - Existing License                      1                       7          1           9          22                     68             1            91
            Cabaret - New License                       21                          0          0       21            115                      0             2        117
            Car Dealer Complaint - Used                178                          0          4      182            979                      0             16       995
            Car Rental Complaint                            4                       0          0           4          62                      0             2            64
            Catering Establishment - Existing               0                       8          0           8              4                  42             0            46
            License
            Catering Establishment - New                13                          0          0       13             87                      0             0            87
            License
            Catering Hall Complaint                         2                       0          0           2          16                      0             0            16
            Cell Phone Purchase Complaint               71                          0          2       73            336                      0             8        344
            Cigarette Retail Dealer - Existing          16                      59             0       75             60                    197             0        257
            License
            Cigarette Retail Dealer - New               32                          0          0       32            145                      0             1        146
            License
            Cigarette Sale to Minor                     34                          0          1       35            235                      0             7        242
            Cities for Financial Empowerment                4                       0          1           5          52                      0             1            53
            Coalition
            Compressed Air - Existing                       0                       1          0           1              3                   6             0            9
            License
            Compressed Air - New License                    6                       0          0           6          17                      0             0            17
            Consumer Affairs Intro Guide                66                          0          0       66            230                      0             5        235
            Consumer Affairs Public Speaker                 7                       3          0       10             17                      9             0            26
            Consumer Affairs Violation - Pay                3                       0          0           3          16                      0             0            16
            Fine - In Person
            Consumer Affairs Violation - Pay                1                       0          0           1              5                   0             0            5
            Fine - Online
            Consumer Campus Palm Card                                                                      0              3                   0             0            3
            Consumer Hearing Update                     10                      28             0       38             43                    196             2        241
            Consumer Protection Law Guide               45                          0          1       46            182                      0             5        187
            Consumer Protection Tip Sheet               13                          0          0       13             63                      0             0            63
            for Seniors
            Dalias Service Agency Complaint                                                                0              8                   0             0            8
            Dealer in Products for Disabled -               2                       2          0           4              4                  33             0            37
            Existing License
                                                                       Month                                                       Fiscal Year
Agency             Inquiry Name              Resolved       Referral/Transfer         Not      Total       Resolved       Referral/Transfer        Not       Total
                                              at 311                                Recorded                at 311                               Recorded
         Dealer in Products for Disabled -              5                       0          0           5          16                      0             0            16
         New License
         Dealer in Products for Disabled                5                       0          0           5          37                      0             1            38
         Complaint
         Debt Collection Agency - Existing              3                   10             0       13             23                    110             0        133
         License
         Debt Collection Agency - New               17                          0          0       17            105                      0             1        106
         License
         Debt Collection Agency Complaint          219                          0          1      220          1,290                      0             17     1,307
         Debt Collection Guide                      50                          0          0       50            246                      0             1        247
         Division Information Provided             294                          0          1      295          1,703                      0             6      1,709
         Division Referral                          17                      33             0       50             93                    377             1        471
         Domestic Employee Complaint                    1                       0          0           1              3                   0             0            3
         Door to Door Sales Complaint                   1                       0          0           1          26                      0             0            26
         Dry Cleaner Complaint                      46                          0          0       46            260                      0             7        267
         EITC - Facility Finder                     31                          8          9       48            227                     44             73       344
         EITC - Literature Request                      2                       0          0           2              5                   0             0            5
         EITC Amended Return -                                                                         0              5                   0             0            5
         Assistance
         EITC Assistance Site                       17                          0          4       21            106                      0             12       118
         EITC Booklet                                   2                       0          0           2              4                   0             0            4
         Electronics Selling and Buying                 1                       0          0           1              7                   0             0            7
         Guide
         Electronics Store - Existing                   3                   23             0       26             22                    112             0        134
         License
         Electronics Store - New License            16                          0          0       16             99                      0             1        100
         Electronics Store Complaint                68                          0          0       68            439                      0             5        444
         Electronics and Appliance Repair               1                       3          0           4          10                     27             0            37
         - Existing License
         Electronics and Appliance Repair               6                       0          0           6          43                      0             2            45
         - New License
         Electronics or Appliance Repair            21                          0          0       21            170                      0             3        173
         Complaint
         Employment Agencies Guide                      9                       0          1       10             73                      0             2            75
         Employment Agency - Existing                   1                   20             0       21                 5                  85             0            90
         License
         Employment Agency - New                    12                          0          0       12             98                      0             0            98
         License
         Employment Agency Complaint                82                          0          1       83            549                      0             18       567
         Employment Agency Law Poster                                                                  0              4                   0             0            4
         Employment Agency Manager -                    0                       3          0           3              0                   5             0            5
         Existing License
         Employment Agency Manager -                                                                   0          10                      0             0            10
         New License
         Exchange, Refund or Return - Dry                                                              0              7                   0             0            7
         Cleaner
         Exchange, Refund or Return -               17                          0          0       17            146                      0             2        148
         Electronics Store
         Exchange, Refund or Return -                   1                       0          0           1              3                   0             0            3
         Employment Agency
         Exchange, Refund or Return -               14                          0          1       15             72                      0             3            75
         Furniture Store
         Exchange, Refund or Return -                   2                       0          0           2              7                   0             0            7
         Home Improvement Contractor
         Exchange, Refund or Return -              117                          0          3      120            394                      0             8        402
         Other Business
         Exchange, Refund or Return -               36                          0          2       38            157                      0             6        163
         Retail Store
         Exchange, Refund or Return -                                                                  0              4                   0             0            4
         Tow Truck Company
         Exchange, Refund or Return -                   2                       0          0           2          12                      0             0            12
         Used Car Dealer
         False Advertising - Debt                       1                       0          0           1              3                   0             0            3
         Collection Agency
         False Advertising - Electronics                3                       0          0           3          21                      0             0            21
         Store
         False Advertising - Employment                 3                       0          0           3              8                   0             0            8
         Agency
         False Advertising - Furniture                  4                       0          0           4          11                      0             0            11
         Store
         False Advertising - Gas Station                                                               0              1                   0             0            1
                                                                        Month                                                        Fiscal Year
Agency             Inquiry Name               Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                               at 311                                Recorded                 at 311                               Recorded
         False Advertising - Grocery Store           13                          0           0       13             91                      0              5           96
         False Advertising - Home                                                                        0              2                   0              0           2
         Improvement Contractor
         False Advertising - Other                   56                          0           1       57            259                      0              6       265
         Business
         False Advertising - Parking                                                                     0              2                   0              0           2
         Garage
         False Advertising - Retail Store            18                          0           0       18             60                      0              1           61
         False Advertising - Used Car                    3                       0           0           3          18                      0              0           18
         Dealer
         False Advertising Guide                         4                       0           0           4          22                      0              1           23
         Financial Education Network -               49                          2           5       56            287                     12             23       322
         Banking and Savings Assistance
         Financial Education Network -              225                      40             35      300          1,318                    268            276     1,862
         Credit and Debt Assistance
         Financial Education Network -                   9                       0           0           9          62                      0              0           62
         Directory Booklet
         Financial Education Network -               96                      14             21      131            534                    104            132       770
         Homeownership Assistance
         Financial Education Network -               47                          4           4       55            276                     40             53       369
         Money Management Assistance
         Financial Education Network                                                                     0              2                   0              0           2
         Provider - Complaint or
         Compliment
         Find a NYC Safe Start Account                   0                       0           4           4              8                   0             30           38
         Flea Market License Information             17                      11              1       29            123                     86              2       211
         Food Cart Waiting List Application          24                          0           0       24            108                      0              1       109
         Frozen Dessert Manufacturer -                   0                       1           0           1              3                   9              0           12
         Existing License
         Frozen Dessert Manufacturer -                   2                       0           0           2          36                      0              0           36
         New License
         Funeral Home Pricing Complaint                  4                       0           0           4          20                      0              1           21
         Funeral Preparations Guide                      3                       0           0           3          22                      0              0           22
         Furniture Store Complaint                  121                          0           1      122            758                      0             13       771
         Gaming Cafe - Existing License                                                                  0              0                   3              0           3
         Gaming Cafe - New License                       1                       0           0           1              8                   0              0           8
         Gaming Cafe Complaint                                                                           0              2                   0              0           2
         Garage or Parking Lot - Existing                5                       5           0       10             14                     55              0           69
         License
         Garage or Parking Lot - New                 11                          0           0       11             56                      0              1           57
         License
         Garage or Parking Lot Complaint            105                          0           1      106            616                      0             10       626
         Gas Station Complaint                       71                          0           2       73            434                      0              9       443
         General Street Vendor - Existing            40                      81              0      121            233                    682              0       915
         License
         General Street Vendor - New                312                          0           2      314          2,306                      0             13     2,319
         License
         General Street Vendor Distributor               0                       1           0           1              6                  16              0           22
         - Existing License
         General Street Vendor Distributor               5                       0           0           5          51                      0              1           52
         - New License
         Generic Drug Guide                              2                       0           0           2          23                      0              0           23
         Going Out of Business Sale -                    1                       5           0           6              2                  20              0           22
         Existing License
         Going Out of Business Sale - New                8                       0           0           8          25                      0              0           25
         License
         Going Out of Business Sale                      9                       0           0           9          50                      0              0           50
         Complaint
         Goods Damaged or Defective -                    2                       0           0           2              3                   0              0           3
         Car Dealer - Used
         Goods Damaged or Defective -                    3                       0           0           3              6                   0              1           7
         Dry Cleaner
         Goods Damaged or Defective -                10                          0           0       10             33                      0              0           33
         Electronics Store
         Goods Damaged or Defective -                    4                       0           0           4          19                      0              0           19
         Furniture Store
         Goods Damaged or Defective -                                                                    0              1                   0              0           1
         Home Improvement Contractor
         Goods Damaged or Defective -                    6                       0           0           6          35                      0              0           35
         Other Business
         Goods Damaged or Defective -                    2                       0           0           2          21                      0              0           21
         Retail Store
                                                                       Month                                                       Fiscal Year
Agency             Inquiry Name              Resolved       Referral/Transfer         Not      Total       Resolved       Referral/Transfer        Not       Total
                                              at 311                                Recorded                at 311                               Recorded
         Goods or Services Not Delivered -              1                       0          0           1              6                   0             0            6
         Dry Cleaner
         Goods or Services Not Delivered -              3                       0          0           3              5                   0             0            5
         Electronics Store
         Goods or Services Not Delivered -                                                             0              1                   0             0            1
         Employment Agency
         Goods or Services Not Delivered -              4                       0          0           4          20                      0             0            20
         Furniture Store
         Goods or Services Not Delivered -              2                       0          0           2              5                   0             0            5
         Grocery Store
         Goods or Services Not Delivered -                                                             0              3                   0             0            3
         Home Improvement Contractor
         Goods or Services Not Delivered -          14                          0          0       14             53                      0             1            54
         Other Business
         Goods or Services Not Delivered -                                                             0              7                   0             0            7
         Retail Store
         Holiday Shopping Tips                          3                       0          0           3              5                   0             0            5
         Home Heating Oil Company                   18                          0          0       18             78                      0             0            78
         Complaint
         Home Improvement Contractor -              82                    280              0      362            357                  1,505             7      1,869
         Existing License
         Home Improvement Contractor -             174                          1          2      177          1,143                      1             6      1,150
         New License
         Home Improvement Contractor               151                          0          1      152            997                      0             16     1,013
         Complaint
         Home Improvement Contractor                99                    125              0      224            679                  1,065             4      1,748
         License Verification
         Home Improvement Guide                         7                       0          0           7          69                      0             1            70
         Home Improvement Salesperson               33                    159              0      192             99                    476             0        575
         - Existing License
         Home Improvement Salesperson               15                          0          0       15            108                      0             1        109
         - New License
         Horse Drawn Carriage Business                  4                       0          0           4          19                      0             2            21
         Complaint
         Horse Drawn Carriage Driver -                                                                 0              0                   1             0            1
         Existing License
         Horse Drawn Carriage Driver -                  1                       0          0           1          10                      0             0            10
         New License
         Horse Drawn Carriage Owner -                   1                       2          0           3              1                  13             0            14
         Existing License
         Horse Drawn Carriage Owner -                                                                  0              5                   0             0            5
         New License
         Horse Stable - Existing License                1                       1          0           2              1                   2             0            3
         Horse Stable - New License                                                                    0              6                   0             0            6
         Hotel Contract Dispute                     12                          0          2       14             62                      0             3            65
         Identity Theft Prevention Guide            40                          0          0       40            223                      0             0        223
         Immigration Service Business                   4                       0          0           4          32                      0             1            33
         Complaint
         Immigration Service Provider                   4                       0          0           4          21                      0             0            21
         Consumer Guide
         Immigration Service Provider Law               5                       0          1           6          23                      0             1            24
         Individual Process Server -                    3                   18             0       21             16                    115             0        131
         Existing License
         Individual Process Server - New            19                          0          0       19            156                      0             2        158
         License
         Internet Scam Guide                        39                          0          0       39            207                      0             1        208
         Investigate a Business - Licensed         390                    546              3      939          2,156                  3,547             16     5,719
         by DCA
         Jewelry Appraisal Complaint                    3                       0          0           3          17                      0             0            17
         Laundry - Existing License                 13                      34             0       47             36                    110             0        146
         Laundry - New License                      16                          0          0       16             78                      0             3            81
         Laundry Complaint                          84                          0          3       87            387                      0             13       400
         Laundry Jobber - Existing License              1                   10             1       12                 4                  30             1            35
         Laundry Jobber - New License                   5                       0          0           5          15                      0             0            15
         Layaway Complaint                              1                       0          0           1              7                   0             0            7
         Licensed Home Improvement                      3                       0          0           3          21                      0             0            21
         Contractor Bumper Sticker
         Locksmith - Existing License                   4                       7          0       11             23                     89             0        112
         Locksmith - New License                    12                          0          0       12             43                      0             0            43
         Locksmith Apprentice - Existing                0                       1          0           1              2                   3             0            5
         License
                                                                         Month                                                       Fiscal Year
Agency              Inquiry Name               Resolved       Referral/Transfer         Not      Total       Resolved       Referral/Transfer        Not      Total
                                                at 311                                Recorded                at 311                               Recorded
         Locksmith Apprentice - New                       1                       0          0           1              9                   0             0           9
         License
         Locksmith Complaint                              9                       0          1       10             70                      0             2           72
         Mail Order Complaint                         35                          0          1       36            238                      1             5       244
         Motion Picture Projectionist -                   0                       1          0           1              2                   3             0           5
         Existing License
         Motion Picture Projectionist - New               1                       0          0           1              8                   0             0           8
         License
         Newsstand - Existing License                     1                       3          0           4              7                  43             0           50
         Newsstand - New License                      11                          0          1       12             95                      0             1           96
         Newsstand Complaint                              5                       0          1           6          22                      0             1           23
         Non-Retail Food Processing                       0                       4          0           4              6                  19             0           25
         Establishment - Existing License
         Non-Retail Food Processing                       5                       0          0           5          38                      0             0           38
         Establishment - New License
         Notary Public Palm Card                          1                       0          0           1              8                   0             1           9
         Online Payment Assistance -                      6                   38             0       44             43                    156             0       199
         DCA License Renewal
         Online Payment Assistance -                      3                       2          0           5          15                     20             0           35
         DCA New License
         Overcharge - Electronics Store                   3                       0          0           3          26                      0             0           26
         Overcharge - Furniture Store                     2                       0          0           2              7                   0             0           7
         Overcharge - Gas Station                         2                       0          0           2          26                      0             0           26
         Overcharge - Grocery Store                   32                          0          2       34            120                      0             6       126
         Overcharge - Other Business                  49                          0          0       49            239                      0             6       245
         Overcharge - Parking Garage                      3                       0          1           4          12                      0             1           13
         Overcharge - Retail Store                        8                       0          0           8          38                      0             1           39
         Overcharge - Tow Truck                           1                       0          1           2          17                      0             1           18
         Company
         Overcharge - Used Car Dealer                     1                       0          0           1              4                   0             0           4
         Pathogens - New License                                                                         0              1                   0             0           1
         Pawnbroker - Existing License                    1                       6          0           7              4                  20             0           24
         Pawnbroker - New License                         8                       0          0           8          42                      0             0           42
         Pawnbroker Complaint                         15                          0          1       16             51                      0             3           54
         Payday Loans Palm Card                           6                       0          0           6          24                      0             0           24
         Pedicab Business - Existing                      1                   25             0       26                 2                  35             0           37
         License
         Pedicab Business - New License               28                          1          0       29             76                      1             0           77
         Pedicab Business or Driver                       7                       0          0           7          17                      0             1           18
         Complaint
         Pedicab Driver - Existing License            12                      36             0       48             14                     46             0           60
         Pedicab Driver - New License                 33                          0          1       34             93                      0             1           94
         Permanent Amusement Ride -                                                                      0              1                   2             0           3
         Existing License
         Permanent Amusement Ride -                                                                      0              2                   0             0           2
         New License
         Pet Grooming - Existing License                  4                       3          0           7              9                  10             0           19
         Pet Grooming - New License                       9                       0          1       10             45                      0             1           46
         Pet Kennel - Existing License                    1                       1          0           2              2                   5             0           7
         Pet Kennel - New License                         5                       0          0           5          23                      0             0           23
         Pet Obedience School - Existing                                                                 0              0                   3             0           3
         License
         Pet Obedience School - New                       2                       0          0           2              7                   0             0           7
         License
         Pet Store - Existing License                     2                       2          0           4              3                  12             0           15
         Pet Store - New License                          5                       0          0           5          28                      0             0           28
         Pool or Billiard Hall - Existing                 0                       1          0           1              3                  16             0           19
         License
         Pool or Billiard Hall - New License              1                       0          0           1          14                      0             0           14
         Pool or Billiard Hall Complaint                  1                       0          0           1              6                   0             0           6
         Portable Amusement Ride -                                                                       0              0                   3             1           4
         Existing License
         Portable Amusement Ride - New                                                                   0              6                   0             0           6
         License
         Price Not Posted                             18                          0          1       19             85                      0             3           88
         Process Server Complaint                     12                          0          1       13             60                      0             2           62
         Process Server Organization -                    1                       8          0           9              8                  49             0           57
         Existing License
                                                                      Month                                                       Fiscal Year
Agency             Inquiry Name             Resolved       Referral/Transfer         Not      Total       Resolved       Referral/Transfer        Not       Total
                                             at 311                                Recorded                at 311                               Recorded
         Process Server Organization -             11                          0          1       12             59                      0             2            61
         New License
         Public Event Seating Complaint                1                       0          0           1              6                   0             0            6
         Queens Power Outage - Denial of               1                       0          0           1              4                   0             0            4
         Con Ed Residential Claim
         Receipt Complaint                             7                       0          0           7          39                      0             1            40
         Refund Policy Guide                       13                          0          0       13             48                      0             0            48
         Restaurant - Existing License             34                      72             1      107            172                    530             1        703
         Restaurant - New License                 105                          0          2      107            581                      0             8        589
         Restaurant Surcharge Complaint            11                          0          0       11             73                      0             0            73
         Retail Store Complaint                   412                          0          7      419          2,148                      0             44     2,192
         Sale of Prohibited Item to Minor              4                       0          0           4          24                      0             0            24
         Sales Promotion Complaint                                                                    0              5                   0             0            5
         SaveNYC Account Program                       3                       0          0           3              6                   0             0            6
         Scale Dealer or Repairer -                    1                       0          0           1              1                   3             0            4
         Existing License
         Scale Dealer or Repairer                      3                       0          0           3          12                      0             0            12
         Complaint
         Scale Inspection                              6                   10             0       16             26                     48             2            76
         Scrap Metal Processor - Existing              1                       4          0           5              3                  10             0            13
         License
         Scrap Metal Processor - New                   5                       0          0           5          27                      0             0            27
         License
         Scrap Metal Processor Complaint               3                       0          0           3          18                      0             0            18
         Seasonal Food Cart Vendor -                   5                       6          0       11             37                     57             0            94
         Existing License
         Seasonal Food Cart Vendor -               33                          0          0       33            375                      0             3        378
         New License
         Secondhand Dealer - Existing                  9                   49             0       58             75                    399             0        474
         License
         Secondhand Dealer - New                   50                          0          1       51            307                      1             4        312
         License
         Secondhand Dealer Complaint                   3                       0          1           4          29                      0             1            30
         Service Request Follow-up                234                          0          0      234          1,525                      0             6      1,531
         Service Request Status - DCA              29                    120              2      151            186                    704             7        897
         Shopping by Phone or Mail Guide               1                       0          0           1              9                   0             0            9
         Sidewalk Cafe - Existing License              0                       9          0           9          10                     90             0        100
         Sidewalk Cafe - New License                   5                       0          0           5          85                      0             0            85
         Sidewalk Cafe Complaint                       9                       0          0           9         172                      0             0        172
         Sightseeing Bus - Existing                    3                       1          0           4              5                   2             0            7
         License
         Sightseeing Bus - New License                 4                       0          0           4              8                   0             0            8
         Sightseeing Guide - Existing                  2                       7          0           9              7                  28             0            35
         License
         Sightseeing Guide - New License               7                       0          0           7          46                      0             0            46
         Small Claims Court Guide                  31                          0          1       32            187                      0             2        189
         Smart Money Lessons for Kids                  1                       0          0           1              3                   0             0            3
         Spanish Transaction Complaint                 0                       0          1           1              0                   0             1            1
         Staff Information Provided                    2                       0          0           2              5                   0             0            5
         Stoop Line Stand - Existing                   1                   19             0       20             17                     74             0            91
         License
         Stoop Line Stand - New License            21                          0          0       21            109                      0             1        110
         Storage Warehouse - Existing                                                                 0              3                   4             0            7
         License
         Storage Warehouse - New                       2                       0          0           2              7                   0             0            7
         License
         Storage Warehouse Complaint               18                          0          1       19             80                      0             1            81
         Street Fair Vendor Complaint                  6                       0          0           6          30                      0             0            30
         Supermarket Shopping Guide                48                          0          1       49            367                      0             4        371
         Tattoo - Existing Full Term                   5                   16             0       21             35                     67             1        103
         License
         Tattoo - Existing Temporary                                                                  0              0                   4             0            4
         License
         Tattoo - New Full Term License            32                          0          1       33            176                      0             2        178
         Tattoo - New Temporary License                2                       0          0           2          11                      0             0            11
         Tax Preparation Complaint                     8                       0          0           8          75                      0             1            76
         Tax Preparation Service Guide                 3                       0          0           3          13                      0             1            14
         Temporary Amusement Ride -                                                                   0              2                   1             0            3
                                                                         Month                                                        Fiscal Year
Agency               Inquiry Name              Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                at 311                                Recorded                 at 311                               Recorded
            Existing License
            Temporary Amusement Ride -                                                                    0              4                   0             0            4
            New License
            Temporary Food Service                        3                       8           0       11                 7                  39             1            47
            Establishment - Existing Permit
            Temporary Food Service                    10                          0           2       12            109                      0             5        114
            Establishment - New Permit
            Temporary Street Fair Vendor -                0                       6           0           6          27                     57             1            85
            Existing License
            Temporary Street Fair Vendor -            14                          0           0       14            258                      0             3        261
            New License
            Ten Things Every Business                                                                     0              2                   0             0            2
            Should Know Pocket Guide
            Tips to Make the Most of a Tax                1                       0           0           1              3                   0             0            3
            Refund
            Tips to Take Control of Personal          14                          0           0       14             70                      0             0            70
            Debt
            Tour Guide or Bus - Existing                                                                  0              7                  25             0            32
            License
            Tour Guide or Bus - New License                                                               0          60                      0             0            60
            Tour Guide or Bus Complaint               15                          0           0       15            109                      0             2        111
            Tow Truck Company - Existing                  0                   15              0       15                 5                  83             0            88
            License
            Tow Truck Company - New                   12                          0           0       12             87                      0             0            87
            License
            Tow Truck Complaint - Street             122                          0           5      127            624                      0             9        633
            Tow Truck Driver - Existing               11                      24              0       35             27                    131             0        158
            License
            Tow Truck Driver - New License            24                          0           0       24            111                      0             1        112
            Tow Truck Exemption License                   3                       0           0           3          16                      0             0            16
            Towing Guide                              14                          0           0       14             66                      0             4            70
            Toy Gun Sale Complaint                        2                       0           0           2          11                      0             0            11
            Transportation of Butcher Refuse                                                              0              1                   0             0            1
            - New License
            Travel Agency Complaint                   19                          0           0       19            170                      0             2        172
            Unlicensed Business - Cabaret             18                          0           0       18            117                      0             1        118
            Unlicensed Business - Other              130                          0           4      134            650                      0             14       664
            Business
            Used Car Dealer - Existing                    2                       4           0           6          13                     56             0            69
            License
            Used Car Dealer - New License             17                          0           1       18             77                      0             1            78
            Used Car Guide                            17                          0           1       18            121                      0             2        123
            Used Gun Dealer - Existing                                                                    0              0                   1             0            1
            License
            Volunteer - Financial Education               4                       4           0           8              4                   4             0            8
            and Tax Preparation
            Weight Reducing Group - New                                                                   0              3                   0             1            4
            License
            What Businesses Need to Know                  5                       0           0           5          22                      0             1            23
            Guide
            Year-Round Food Cart Vendor -             19                      52              0       71            133                    334             1        468
            Existing License
            Year-Round Food Cart Vendor -                 7                   12              0       19             32                     70             1        103
            Existing Permit
            Year-Round Food Cart Vendor -            239                          0           1      240          1,549                      0             14     1,563
            New License
            Year-Round Food Cart Vendor -             52                          0           1       53            263                      0             3        266
            New Permit
DCA Total                                          6,639                   2,163            171    8,973         38,770                 13,077          1,084    52,931
DCAS        55a Program                               11                          3           0       14             45                     45             0            90
            Buy a Parking Card Over the               83                      82              1      166            401                    474             4        879
            Phone
            Buy a Parking Card in Person              92                          0           1       93            519                      0             3        522
            Buy the Building Code                     22                          2           0       24            101                     26             3        130
            Buy the Green Book                        21                      14              1       36            124                     83             2        209
            Buy the Guide to NYC Landmarks                1                       0           0           1          10                      0             0            10
            Buy the Zoning Handbook                       0                       1           0           1              6                   3             1            10
            City Employment Verification              64                    205               0      269            351                    954             11     1,316
            City Record Newspaper                         4                       6           0       10             26                     28             0            54
            City Souvenirs and Books                  14                      17              0       31            111                    123             1        235
                                                                          Month                                                        Fiscal Year
Agency                  Inquiry Name            Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                 at 311                                Recorded                 at 311                               Recorded
             Civil Service Exam Information           625                   1,637              5    2,267          3,887                  9,091             49    13,027
             Division Information Provided             29                          0           0       29            193                      0              0       193
             Division Referral                             5                       0           0           5          44                      0              0           44
             Donate Blood - City Employees                 1                       2           0           3          10                     13              0           23
             Donate Blood - General Public             16                      29              0       45            102                    209              0       311
             Get a Job with NYC                       389                    255               4      648          2,193                  1,706             25     3,924
             Internships for the City                  24                          0           0       24            158                      0              0       158
             Lease City Property                       10                      24              0       34             53                    120              0       173
             Mayor's Graduate Scholarship                  7                       0           0           7          66                      0              0           66
             Program
             NYC TV DVDs                                   1                       0           0           1              2                   1              0           3
             Public Service Corps                          7                       7           0       14             35                     76              0       111
             Real Estate and Lease Auctions            34                      52              0       86            191                    307              2       500
             Security Complaint -                          2                       0           0           2              6                   0              0           6
             City-Managed Building
             Sell Goods to the City                        0                       4           0           4          10                     21              0           31
             Sell Real Estate to the City                  1                       3           0           4              7                  18              0           25
             Skilled Trade License Exams                   6                       7           0       13             46                     41              1           88
             Staff Information Provided                                                                    0              5                   0              0           5
             Surplus Auto Auction                      76                      31              0      107            461                    272              1       734
             Surplus Materials Auction                     6                       8           0       14             51                     46              0           97
             Urban Fellows Program                         2                       2           0           4          25                     21              0           46
             Vendor Payment Inquiry                        1                   11              0       12             18                     63              1           82
DCAS Total                                          1,554                   2,402             12    3,968          9,257                 13,741            104    23,102
DCLA         Apply to Receive Donated Art                  2                       2           0           4          16                      7              0           23
             Supplies
             Artist Certification                          2                       2           0           4              9                  15              1           25
             Capital Appropriations for                    6                       3           0           9          13                     16              0           29
             City-Funded Cultural Projects
             Commissions Works of Art for the              4                       3           0           7          19                     22              0           41
             City
             Community Arts Development                    4                       1           0           5          12                     10              0           22
             Program
             Division Information Provided             61                          0           1       62            709                      0              4       713
             Division Referral                             0                       4           0           4              2                  65              0           67
             Donate Art Supplies                           3                       7           0       10             11                     12              0           23
             Find a Botanical Garden                   42                      28             10       80            326                    190             85       601
             Find a Museum                            242                      69            102      413          1,412                    488            584     2,484
             Find a Performing Arts Theater            11                          3          12       26             67                     31             89       187
             Find a Zoo or Aquarium                   131                      97             23      251          1,827                  1,342            306     3,475
             Find an Historical Society                    0                       0           3           3              5                   0              9           14
             Grants for Cultural Programs              27                          0           0       27            218                      0              5       223
             Non-Profit Assistance - Arts or               5                       3           0           8          19                     19              1           39
             Cultural Organization
             Sculptures at City Hall Park                  2                       0           0           2              5                   8              0           13
             Sculptures at City Hall Park -                                                                0              0                   9              0           9
             From the Artist
DCLA Total                                            542                    222             151      915          4,670                  2,234          1,084     7,988
DCP          City Map Changes                                                                              0              3                   3              0           6
             City Planning - Hearings and                  1                       5           0           6          17                     26              0           43
             Publications
             City Planning and Zoning                      3                       1           0           4          16                     27              0           43
             Resolution Report Subscription
             Division Information Provided                 1                       0           0           1          18                      0              1           19
             Division Referral                                                                             0              3                   0              0           3
             Filing of Uniform Land Use                    1                       0           0           1              4                   1              0           5
             Review Procedure Applications
             Locate an Elected Official             2,736                          0          48    2,784         16,441                      0            313    16,754
             Purchase City Planning Maps and               7                       2           0           9          43                     38              0           81
             Books
             Reclamation of Fresh Kills                    0                       2           0           2              2                   4              0           6
             Waterfront - Flood Zone                       5                       1           0           6          18                     25              0           43
             Information
             Zoning Information Desk                  115                    194               0      309            650                  1,015              5     1,670
DCP Total                                           2,869                    205              48    3,122         17,215                  1,139            319    18,673
DDC          Bidding on DDC Projects                       1                       3           0           4              7                  23              1           31
                                                                           Month                                                       Fiscal Year
Agency                Inquiry Name               Resolved       Referral/Transfer         Not      Total       Resolved       Referral/Transfer        Not       Total
                                                  at 311                                Recorded                at 311                               Recorded
            Construction Vendor                                                                            0              1                   1             0            2
            Prequalification List
            DDC Project Inquiries and                       6                   26             0       32             41                    167             0        208
            Complaints
            Division Information Provided                   4                       0          0           4          10                      0             0            10
            General Inquiries for the                       5                   24             1       30             35                    126             1        162
            Department of Design and
            Construction
DDC Total                                               16                      53             1       70             94                    317             2        413
DEC         Bottle Refund - Information and            170                    110              3      283            405                    247             6        658
            Complaint
            Dead Fish in Harbor or Bay                                                                     0          11                      9             0            20
            Division Information Provided                   4                       0          0           4          23                      0             0            23
            Division Referral                               1                       0          0           1              1                   4             0            5
            Hunting and Fishing License                 22                      35             2       59            233                    309             4        546
            Pesticide Applicator - License and          17                      18             1       36             97                    104             3        204
            Information
            Plastic Bag Recycling                       10                          0          0       10             82                      0             2            84
DEC Total                                              224                    163              6      393            852                    673             15     1,540
DEP         3 Day and 10 Day Water Notices              51                      28             0       79            252                    162             1        415
            Abandoned Chemicals - Priority              34                          0          0       34            112                      0             0        112
            Adopt a Bluebelt                                1                       2          0           3              3                   5             0            8
            Air Pollution Complaint                    664                          0          4      668          4,741                      1             27     4,769
            Alarm Noise - Past or Chronic              355                          1          1      357          1,919                      1             15     1,935
            Apply for a Department of                   14                          0          0       14            109                      0             1        110
            Environmental Protection Permit
            in Person
            Asbestos Abatement Work                     15                      15             0       30             77                     92             0        169
            Notification
            Asbestos Certification Information          10                          9          0       19             49                     71             0        120
            Asbestos Complaint - Disturbed -           225                          0          2      227          1,043                      0             3      1,046
            Priority
            Asbestos Handler Permit                     12                      19             0       31             51                     74             0        125
            Automated Water Meter                      465                          0          0      465          2,663                      1             11     2,675
            Installation
            Black Smoke Complaint                      244                          0          0      244          1,187                      1             3      1,191
            Bluebelt Cleanup Information                    3                       2          0           5              9                  20             0            29
            Bluebelt Property Lookup                        2                       1          0           3              6                   3             0            9
            Boat Pump Out Facilities                                                                       0              5                   0             0            5
            Boiler Registration                         17                      28             2       47             65                    129             2        196
            Books and Websites about the                    2                       0          0           2              7                   0             0            7
            NYC Water Supply System
            Business Compliance with                        1                       3          0           4              4                  18             0            22
            Wastewater Guidelines
            Catch Basin Complaint                      798                          0          2      800          6,944                      0             16     6,960
            Catch Basin Cover Missing -                 61                          0          0       61            452                      0             0        452
            Priority
            Catch Basin Installation Request                5                       0          0           5          64                      0             1            65
            Cave-In in Street - Priority                                                                   0       4,624                      0             27     4,651
            Chemical Spill - On Roadway or              26                          0          0       26            216                      0             2        218
            Sidewalk - Priority
            Chemical or Gasoline Spill - Into           40                          0          0       40            213                      0             1        214
            Catch Basin or Sewer - Priority
            Clean a Septic Tank                             1                       1          0           2              5                   3             0            8
            Clogged or Blocked Culvert                 127                          0          0      127            904                      0             1        905
            Coffee Roaster Permit                           1                       0          0           1              6                   6             0            12
            Conserve Water at Home                          7                   15             0       22             32                     62             0            94
            Construction Noise Mitigation                   5                       0          0           5          28                      0             0            28
            Plan
            Crematory Permit                                                                               0              4                   2             0            6
            Croton Filtration Complaint                     0                       2          0           2              3                   5             0            8
            Defective Water Sampling Station                2                       0          0           2              4                   0             0            4
            Dental Amalgam Separator                                                                       0              2                   0             0            2
            Registration
            Division Information Provided               33                          0          1       34            192                      0             3        195
            Division Referral                               3                       0          0           3          24                      6             0            30
            Drought Information                                                                            0              6                   1             0            7
            Drought Management Plan Rules                                                                  0              1                   0             0            1
                                                                       Month                                                       Fiscal Year
Agency              Inquiry Name             Resolved       Referral/Transfer         Not      Total       Resolved       Referral/Transfer        Not       Total
                                              at 311                                Recorded                at 311                               Recorded
         Dry Cleaning Permit                            3                       2          0           5          18                     18              0           36
         Drying Oven Permit                                                                            0              1                   1              0           2
         Dumping in Sewer or Catch Basin            87                          0          1       88            577                      0              3       580
         - Priority
         Environment Related Inquiry                15                          0          0       15             84                      0              0           84
         Environmental Business                         9                       6          0       15             29                     50              0           79
         Assistance
         Environmental Education                        2                       1          0           3          11                     18              0           29
         Environmental Public Speaker                                                                  0              1                   1              0           2
         Exhaust System Permit                          7                       1          0           8          19                     22              1           42
         Find a Senior Center                                                                          0              1                   0              0           1
         Fire Hydrant - Running Full               911                          0          9      920         19,760                      2            125    19,887
         Fire Hydrant - Running or Leaking       1,597                          0          4    1,601         10,441                      0             59    10,500
         Fire Hydrant Commercial Use -                  0                       2          0           2              5                  12              0           17
         Bronx
         Fire Hydrant Commercial Use -                  1                       2          0           3          12                     24              1           37
         Brooklyn
         Fire Hydrant Commercial Use -                  2                       4          0           6          12                     20              0           32
         Manhattan
         Fire Hydrant Commercial Use -                  2                       3          0           5          11                     19              0           30
         Queens
         Fire Hydrant Commercial Use -                                                                 0              1                   3              0           4
         Staten Island
         Fire Hydrant Flow Test                         1                       3          0           4              2                  23              1           26
         Fire Hydrant Lock Request -                10                          0          0       10            788                      0              4       792
         Installation
         Fire Hydrant Lock Request -                    9                       0          0           9         368                      0              7       375
         Removal
         Fire Hydrant Missing or Defective         544                          0          1      545          2,798                      0             12     2,810
         Fire Hydrant Misuse                        34                          0          0       34            553                      0              6       559
         Fire Hydrant Paint Request                     5                       0          0           5          55                      0              0           55
         Fire Hydrant Poster                            1                       0          0           1              2                   0              0           2
         Fire Hydrant Relocation,                   11                          0          0       11             73                      0              1           74
         Installation or Removal
         Fire Hydrant Side Posts Request                6                       0          0           6          30                      0              0           30
         Floatables Prevention Program                  0                       1          0           1              7                  11              0           18
         Flooding Highway - Priority                23                          0          1       24             96                      0              5       101
         Flooding Street                           133                          0          1      134          1,384                      0              7     1,391
         Fuel Burning Equipment Permit                  1                       4          0           5          11                     22              0           33
         Groundwater Discharge Permit                   1                       2          0           3              2                   8              0           10
         Hazardous Materials Complaint -            17                          0          0       17            207                      0              1       208
         Priority
         Hazardous Materials Information            13                      37             0       50             96                    304              0       400
         Industrial Oil Spill - Priority                3                       0          0           3          32                      0              0           32
         Industrial Process Equipment                                                                  0              3                   6              0           9
         Permit or Certificate
         Industrial Waste Complaint -                                                                  0          20                      0              0           20
         Priority
         Industrial Waste Discharge Permit              0                       1          0           1              1                   8              0           9
         Lost Article in Catch Basin or            241                          0          1      242          1,370                      0              9     1,379
         Manhole
         Loud Garbage Truck - Private              164                          0          0      164            768                      0              6       774
         Carter
         Manhole Cover Missing - Priority          228                          0          0      228          1,707                      1             14     1,722
         Manhole Installation Permit                                                                   0              3                   0              0           3
         Natural Gas in Sewer - Priority            14                          0          0       14             60                      0              1           61
         New York City Water Supply                     7                       0          0           7          36                      0              1           37
         Protection Brochure
         New York Harbor Water Quality                  4                       0          0           4          20                      0              0           20
         Survey
         Newtown Creek Complaint -                      1                       0          0           1              5                   0              0           5
         Priority
         Newtown Creek Nature Walk                                                                     0              5                   0              1           6
         No Honking Sign Request                    73                          0          0       73            388                      0              0       388
         Noise Code                                254                          0          1      255          1,388                      0             12     1,400
         Noise From Lawn Care                      212                          0          1      213            766                      1              2       769
         Equipment
         Noise from Animal other than Dog           28                          0          0       28            232                      0              0       232
                                                                        Month                                                        Fiscal Year
Agency              Inquiry Name              Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                               at 311                                Recorded                 at 311                               Recorded
         Noise from Boat                                 2                       0           0           2          91                      0              1           92
         Noise from Construction                  3,394                          0          10    3,404         16,875                      4            107    16,986
         Noise from Dog                           1,215                          0           2    1,217          6,800                      0             42     6,842
         Noise from Factory                          34                          0           0       34            177                      0              0       177
         Noise from Ice Cream Truck                  20                          0           0       20            867                      0              3       870
         Noise from Machines or                     725                          0           5      730          4,175                      0             21     4,196
         Ventilation Shaft
         North River Wastewater                          5                       0           0           5          14                      0              1           15
         Treatment Plan Fact Sheet
         Odor - Chemical - General -                183                          0           1      184          1,076                      0              3     1,079
         Priority
         Odor - Chemical - Sewer - Priority          23                          0           0       23            134                      0              1       135
         Odor - Dry Cleaning                             3                       0           0           3          37                      0              1           38
         Odor - Fertilizer Plant - NYOFCO                5                       0           0           5          35                      0              0           35
         - Priority
         Odor - Industrial Plant                     12                          0           0       12             95                      0              0           95
         Odor - Newtown Creek - Priority                 1                       0           0           1              6                   0              0           6
         Odor - Sweet from Unknown                       2                       0           0           2          35                      0              0           35
         Source - Priority
         Odor - Wastewater Treatment                 36                          0           0       36            208                      0              0       208
         Plant - Priority
         Odor or Fumes - Idling Vehicle             414                          0           3      417          2,566                      0             20     2,586
         Oil Spill into Catch Basin or               10                          0           0       10             87                      0              0           87
         Sewer - More than One Gallon -
         Priority
         Oil Spill into Catch Basin or                   2                       0           0           2          37                      0              0           37
         Sewer - One Gallon or Less
         Oil in Waterway - Priority                      3                       0           0           3          12                      0              0           12
         Oil or Gasoline Spill - Priority           121                          0           0      121            723                      0              8       731
         Painting Street or Sidewalk for                 7                       7           0       14             58                     60              1       119
         Water Shut-Off
         Planned Water Shutdowns                    566                          0           3      569          2,541                      0             12     2,553
         Ponding Water on Street                    145                          0           1      146          1,262                      0              7     1,269
         Private Sewer or Water Main                     4                       0           0           4          49                      0              0           49
         Permit
         Protecting You and Your Family                  1                       0           0           1          10                      0              0           10
         From Lead Brochure
         Rain Barrel Giveaway Program                    2                       1           0           3          64                     86              1       151
         Refrigeration Equipment Permit -                                                                0              2                   2              0           4
         Brooklyn
         Refrigeration Equipment Permit -                0                       1           0           1              2                   5              0           7
         Manhattan
         Refrigeration Equipment Permit -                                                                0              3                   5              0           8
         Queens
         Refrigeration Equipment Permit -                                                                0              0                   1              0           1
         Staten Island
         Report Water Wasting                        84                          0           0       84            510                      0              6       516
         Report a Broken Sewer Line                  22                          0           0       22            108                      0              2       110
         Residential Building Leak Survey                0                       3           0           3              5                   9              0           14
         Restaurant Odor Complaint                  103                          0           2      105            732                      0              4       736
         Roof Tank Assistance                            5                       0           0           5          30                      0              0           30
         Rooftop Detention Program                       2                       0           0           2              2                   0              0           2
         Information
         Septic Tank Overflow - Priority                 1                       0           0           1          42                      0              0           42
         Service Request Follow-up                       2                       0           0           2          28                      0              0           28
         Service Request Status - DEP             3,766                          0           8    3,774         21,753                      0             60    21,813
         Sewage Spilling into River                      1                       1           0           2          18                     22              0           40
         Sewage in Waterway - Priority                   1                       0           0           1          23                      0              0           23
         Sewage into Catch Basin or                  71                          0           0       71            326                      0              1       327
         Street - Priority
         Sewer Backup Complaint                   2,340                          1           6    2,347         11,686                      2             31    11,719
         Sewer Complaint - General                  130                          0           0      130            568                      0              2       570
         Sewer Connection Permit                         9                       0           0           9          53                      0              0           53
         Sewer Odor Complaint                       330                          0           0      330          2,283                      0              4     2,287
         Sidewalk Valve Cover - Missing or           16                          0           0       16             79                      0              1           80
         Damaged
         Sidewalk Washing Regulations                14                          0           0       14             56                      0              0           56
         Smelting Permit                                                                                 0              2                   1              0           3
                                                                      Month                                                       Fiscal Year
Agency            Inquiry Name              Resolved       Referral/Transfer         Not      Total       Resolved       Referral/Transfer        Not       Total
                                             at 311                                Recorded                at 311                               Recorded
         Smoke Oven Permit                             1                       0          0           1              1                   2             0            3
         South East Queens Groundwater                 2                       1          0           3              3                   5             0            8
         Well Maintenance
         Spray Booth Permit                            2                       1          0           3          12                     27             0            39
         Staff Information Provided                    7                       0          0           7          23                      0             0            23
         Staten Island Bluebelt -                      2                       0          0           2              6                   0             0            6
         Preserving and Restoring
         Wetlands Brochure
         Steam Pipe Explosion - Priority                                                              0              1                   0             0            1
         Stream Management in the                                                                     0              5                   0             0            5
         Catskill and Delaware Watershed
         Newsletter
         Supplement Nutrition Assistance                                                              0              1                   0             0            1
         Program (SNAP) - Find a Food
         Stamp Center
         Supplemental Water Education                                                                 0              0                   0             1            1
         Programs Guide
         Tallman Island Water Pollution                                                               0              2                   0             0            2
         Control Plant Upgrade
         Unsafe Storage of Chemicals -             26                          0          0       26            156                      0             1        157
         Priority
         Wastewater Pollution Control                                                                 0              0                   8             0            8
         Information
         Wastewater Treatment Plant                    7                       0          0           7          27                      0             1            28
         Complaint - Priority
         Wastewater Treatment System                   7                       0          0           7          26                      0             0            26
         Brochure
         Wastewater or Pool Water into             17                          0          0       17            127                      0             0        127
         Sewer or Catch Basin
         Water Backflow Permit                         1                       0          0           1              6                   0             0            6
         Water Backflow Prevention                     4                       3          0           7          41                      3             0            44
         Water Bill Increase Complaint             20                          0          0       20             81                      0             0            81
         Water Complaint - Private Home           583                          0          0      583          2,880                      1             11     2,892
         or Commercial Building
         Water Complaint - Residence or           401                          0          2      403          1,918                      0             6      1,924
         Commercial - From Owner or
         Owner Representative
         Water Complaint - Residential or       1,983                          0          6    1,989          8,513                      1             37     8,551
         Commercial Cold Water - Dirty
         Water Complaint - Residential or         257                          1          0      258          1,669                      1             3      1,673
         Commercial Cold Water - Taste,
         Smell or Milkiness
         Water Conservation Information                1                       2          0           3              4                   9             0            13
         Request
         Water Conservation Variances                                                                 0              0                   1             0            1
         Permit - Brooklyn
         Water Conservation Variances                                                                 0              0                   3             0            3
         Permit - Manhattan
         Water Fixtures Permit - Bronx                                                                0              0                   1             0            1
         Water Fixtures Permit - Queens                                                               0              0                   2             0            2
         Water Fixtures Permit - Staten                                                               0              0                   1             0            1
         Island
         Water Hardness Information                10                          5          0       15             23                     26             1            50
         Water Leak - Basement                    619                          0          1      620          3,463                      0             14     3,477
         Water Leak - Public Area               1,535                          0          6    1,541          5,574                      1             29     5,604
         Water Main Break - Priority              797                          0          3      800          2,724                      0             10     2,734
         Water Meter Broken or Leaking -          242                          0          1      243          1,368                      1             5      1,374
         Priority
         Water Meter Inquiries                     92                    296              1      389            465                  1,632             4      2,101
         Water Meter Inspector -                   13                      25             0       38             65                    158             1        224
         Verification
         Water Meter Permit - Bronx                    0                       3          0           3              0                   7             0            7
         Water Meter Permit - Brooklyn                 2                       2          0           4              4                  11             0            15
         Water Meter Permit - Manhattan                1                       0          0           1              4                   8             0            12
         Water Meter Permit - Queens                   0                       1          0           1              3                   7             0            10
         Water Meter Permit - Staten                   2                       0          0           2              2                   9             0            11
         Island
         Water Meter Stolen or Missing             20                          0          0       20            110                      0             0        110
         Water Quality Report                      17                          0          0       17            101                      0             2        103
         Water Saver Workbook                          3                       0          0           3          12                      0             0            12
         Water Service Activation                  18                          0          0       18            118                      0             0        118
                                                                          Month                                                        Fiscal Year
Agency                Inquiry Name              Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                 at 311                                Recorded                 at 311                               Recorded
            Water Supply System Brochure                   8                       0           0           8          34                      0              0           34
            Water Supply System Maps                       2                       0           0           2          25                      0              0           25
            Water Tap Permit or Sewer Pipe             30                          0           1       31            200                      0              1       201
            Map
            Water Tent Sign for Restaurants                4                       0           0           4          15                      0              0           15
            Water Test Kit - Lead                     274                          1           0      275          1,381                      1              2     1,384
            Water Tunnel Number Three                      0                       1           0           1              3                   5              0           8
            Information
            Water Use Restrictions Chart                   4                       0           0           4          10                      0              1           11
            Water Vessel Certification -                   1                       0           0           1              1                   0              0           1
            Shipping Hydrants - Manhattan
            Water Vessel Certification -                                                                   0              1                   1              0           2
            Shipping Hydrants - Queens
            Water Vessel Certification for                                                                 0              1                   0              0           1
            Shipping Hydrants - Brooklyn
            Water and Sewer Bill - Pay by              50                      42              0       92            291                    293              6       590
            Phone
            Water and Sewer Bill Dispute               73                    120               1      194            364                    606              5       975
            Water and Sewer Bill Dispute                   3                       0           0           3          19                      0              0           19
            Brochure
            Water and Sewer Bill Information          328                    939               4    1,271          1,756                  5,699             32     7,487
            Water and Sewer Project                        2                       0           0           2          14                      0              0           14
            Brochure
            Water and Sewer Rate Increase                  4                       5           2       11             32                     60              2           94
            Proposal
            Watershed Land Acquisition                     2                       0           0           2              6                   0              0           6
            Stewardship Program Progress
            Report
            Watershed Recreation Newsletter                                                                0              2                   0              0           2
            Watershed and Reservoir Land                   6                   10              0       16             31                     90              0       121
            Public Access Permit
            Watershed and Reservoir Land                   1                       0           0           1          26                      0              1           27
            Recreational Rules Booklet
            Waterway Color Complaint -                                                                     0              2                   0              0           2
            Priority
DEP Total                                          29,214                   1,667            101   30,982        180,382                 10,114            909   191,405
DFTA        Adult Day Care - For Seniors               10                      16              1       27             69                     88              1       158
            Adult Day Care Complaints -                    1                       3           0           4          16                     15              0           31
            Department for the Aging Service
            Provider
            Alzheimers Care Information                53                          0           0       53            444                      0              4       448
            Annual Plan Summary and Public                                                                 0              8                   0              0           8
            Hearings - Department for the
            Aging
            Become a Medicare Counselor                    4                       3           0           7              8                   9              0           17
            Benefits Guide for Seniors                358                          0           2      360          1,863                      1             13     1,877
            Bereavement Support Groups for                 7                       0           0           7          59                      0              0           59
            Seniors
            Big Apple Senior Strollers                     1                       0           0           1              7                   6              0           13
            Walking Clubs
            Blind and Visually Impaired                11                          0           0       11             11                      0              0           11
            Seniors Information
            Caregivers of Seniors Resource             34                          0           0       34            163                      0              0       163
            Booklet
            Case Assistance for Seniors               626                      26            151      803          2,492                    194            812     3,498
            Case Assistance for Seniors -                  9                       0           0           9          39                      0              0           39
            Complaint
            Case Management for Seniors               178                      29             64      271            816                    168            327     1,311
            Case Management for Seniors -              11                          0           0       11             39                      0              0           39
            Complaint
            Changes to Senior Services -                   9                       0           0           9          63                      0              0           63
            Home Delivered Meals and
            Senior Centers
            Cooling Assistance Program -                                                                   0       1,975                      0             13     1,988
            Seniors
            Cooling Assistance Program for             10                          5           0       15            705                  1,252              4     1,961
            Seniors - Application Status
            Crime Victims Assistance - Senior          19                      21              0       40            143                    142              0       285
            Department for the Aging                   10                      24              0       34             52                    117              0       169
            Outreach or Presentation
            Division Information Provided           2,311                          0           7    2,318         10,955                      1             70    11,026
            Division Referral                         114                    211               1      326            386                  1,275              6     1,667
                                                                       Month                                                        Fiscal Year
Agency             Inquiry Name              Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                              at 311                                Recorded                 at 311                               Recorded
         Donate to the Aging in New York                4                       0           0           4          10                      0              0           10
         Fund
         Elder Abuse                               210                          0           4      214          1,136                      0             23     1,159
         Eviction Prevention Assistance -           27                          0           0       27            118                      0              0       118
         Homebound Senior
         Eviction Prevention Assistance -          107                          0           1      108            517                      0              4       521
         Senior
         Farmers Market Coupons for                 14                          0           0       14            445                      0              5       450
         Seniors
         Find a Senior Center                      225                      32             64      321          1,333                    243            388     1,964
         Flu 19 to 49                                   2                       0           0           2              2                   0              0           2
         Flu 50 to 64                                   9                       0           0           9              9                   0              0           9
         Flu 65 and Over                                4                       0           0           4              4                   0              0           4
         Foster Grandparents Program                    1                       0           0           1          20                      0              0           20
         Brochure
         Grandparent Caregiver Brochure                 7                       0           0           7          36                      0              0           36
         Grandparent Resources                      16                      18              0       34             71                    135              2       208
         Group Breakfast for Seniors                    4                       0           1           5          21                      2              2           25
         Group Lunch for Seniors                        5                       0           3           8          30                      1              8           39
         HEAP - Seniors Only - Application       1,628                          0           3    1,631          3,265                      0             17     3,282
         HEAP - Seniors Only - Assistance          252                          0           0      252            642                      0              5       647
         HEAP - Seniors Only - Status              556                          0           1      557            700                      0              4       704
         Lookup
         Health Insurance for Seniors -            130                    294               4      428            523                  1,144              6     1,673
         Medicare and HIICAP Program
         Health Insurance for the Disabled          29                      60              0       89            121                    232              0       353
         with Medicare - HIICAP Program
         Health Record for Healthy Aging -              8                       0           0           8          82                      0              0           82
         Seniors
         Home Care - Seniors                       164                      81             64      309            882                    472            293     1,647
         Home Care Complaint -                          9                       0           1       10             62                      0              2           64
         Expanded In-Home Services for
         the Elderly
         Home Delivered Meals for                   24                          0           0       24            164                      0              3       167
         Seniors - Complaint
         Home Delivered Meals for                   38                          0           0       38            196                      0              1       197
         Seniors - Missed Delivery
         Home Delivered Meals for                  172                      77             41      290            925                    553            233     1,711
         Seniors - Request Enrollment
         Home Delivered Meals for                   14                          9           2       25             57                     67             16       140
         Seniors - Request Service
         Change
         Home Delivered Meals for                   16                          3           2       21             76                     44             22       142
         Seniors - Urgent Request to
         Enroll
         Home Repair Assistance for                135                          0           0      135            861                      0              9       870
         Seniors
         Home Sharing for Seniors                   56                      51              0      107            328                    289              7       624
         Housing Options for Frail or              585                          0           6      591          3,318                      0             33     3,351
         Disabled Seniors
         Insurance for Long Term Care -                 7                       7           0       14             25                     32              0           57
         40 and Older
         Job Placement and Training for             75                      88              0      163            487                    798              7     1,292
         Seniors
         Lawyer Referral - For Seniors             275                      75             71      421          1,328                    434            366     2,128
         Legal Services Complaint - Senior              7                       0           1           8          49                      0              2           51
         Legal and Financial Information            36                          0           1       37            191                      0              2       193
         Booklet for Seniors
         Letter Carrier Alert Program -                 0                       1           0           1              0                   1              0           1
         Application Status
         Letter Carrier Alert Program -                 7                       0           0           7          21                      0              0           21
         Enrollment Form
         Letter Carrier Alert Program -                 0                       1           0           1              3                   1              0           4
         Report from Post Office Carrier
         Long Term Care for Seniors                 14                          9           0       23             71                    103              2       176
         Medical Alert Device for a Senior          12                          0           0       12             91                      0              0           91
         Medicare Part D - Local                    91                      25             19      135            271                     76             55       402
         Information and Enrollment Sites
         for Seniors and Disabled
         Medicare Saving Programs -                 57                    139               0      196            234                    587              1       822
         QMB, SLMB, QI
         Naturally Occurring Retirement                 1                       0           0           1          10                      0              0           10
                                                                            Month                                                        Fiscal Year
Agency                  Inquiry Name              Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                   at 311                                Recorded                 at 311                               Recorded
             Community (NORC) Complaint
             Personal Care Aide Training                 96                    111               3      210            397                    525              6       928
             ReServe Program for Retired                     8                       0           0           8          26                     16              0           42
             New Yorkers
             SCRIE - After a Move or Death                                                                   0         244                      0              0       244
             SCRIE - Appeal a Denial from the            30                          0           0       30            263                      0              0       263
             Department for the Aging
             SCRIE - Application and Guide for                                                               0       3,442                      0             17     3,459
             Seniors Not Enrolled
             SCRIE - Assistance - Landlord or                                                                0       3,226                      0             31     3,257
             Senior Participant
             SCRIE - Assistance - New                                                                        0       1,905                      0             16     1,921
             Applicant
             SCRIE - Assistance - Renewal                                                                    0       3,393                      0             42     3,435
             Applicant
             SCRIE - Bring Benefit to New                                                                    0         127                      0              0       127
             Apartment
             SCRIE - New Landlord or Building                6                       0           0           6         185                      0              4       189
             Manager
             SCRIE - Status Lookup                                                                           0       8,087                      4             75     8,166
             SCRIE - Submit Updated Contact                                                                  0         667                      0              5       672
             Information or New Lease
             Senior Caregiver Services                   33                      51              0       84            173                    283              1       457
             Senior Center Complaint                     41                          0           1       42            243                      0              6       249
             Senior Centers - Limited                    15                          0           0       15             15                      0              0           15
             Openings on Thanksgiving
             Senior Job Placement and                    23                          0           0       23            213                      0              2       215
             Training Flyer
             Service Request Follow-up                  231                          0           1      232          1,362                      0              3     1,365
             Snow Shoveling for Seniors                      3                       0           0           3          12                      0              0           12
             Staff Information Provided                      5                       0           0           5          15                      0              0           15
             Transportation for Seniors                  32                      15             11       58            193                     86             51       330
             Transportation for Seniors -                    2                       0           0           2              7                   0              0           7
             Complaint
             Transportation for Seniors -                    2                       0           9       11                 2                   0              9           11
             Market Ride
             Utility Discount Certification for          63                          0           1       64            359                      0              4       363
             Seniors
             Volunteer Opportunities with Blind              4                       0           0           4          34                      0              0           34
             Seniors Brochure
             Volunteer as a Foster                           5                       4           0           9          17                     25              0           42
             Grandparent
             Weatherization Referral and                 95                          0           0       95            446                      0              5       451
             Packaging Program (WRAP)
DFTA Total                                            9,503                   1,489            541   11,533         64,101                  9,421          3,045    76,567
DHCR         Division Information Provided               26                          0           0       26            146                      0              2       148
             Division Referral                               5                       5           0       10             12                     22              0           34
             Rent Controlled Housing                     19                      34              0       53             85                    190              1       276
             Resources and Assistance
             Rent Information Line                      821                    935               7    1,763          4,468                  5,799             39    10,306
DHCR Total                                              871                    974               7    1,852          4,711                  6,011             42    10,764
DHS          Advantage Program - Assistance           1,785                          0          19    1,804          6,995                      0            173     7,168
             for Enrolled Tenant
             Advantage Program - Assistance             520                          0           4      524          2,017                      0             36     2,053
             for Landlord or Broker After Lease
             Signing
             Advantage Program - Assistance              81                          0           2       83            358                      0              6       364
             for Third Party
             Advantage Program - Enrolled                39                      15             10       64            129                     44             57       230
             Tenant Reporting Landlord Issue
             Other than Maintenance
             Advantage Program - Enrolled                64                      23             29      116            224                     97            106       427
             Tenant Requesting a Transfer
             Advantage Program - Inspection              10                      39              0       49             41                    186              1       228
             or Lease Signing Date
             Advantage Program - Landlord or             35                      12             16       63            127                     48             70       245
             Broker Complaint about Tenant
             Assistance for Homeless People              80                      75              1      156            594                    576             12     1,182
             in Shelters
             Contact a Homeless Family                   55                      31              1       87            286                    190              4       480
             Contact a Homeless Individual               89                      43              0      132            418                    305              6       729
                                                                                       Month                                                        Fiscal Year
Agency                            Inquiry Name               Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                              at 311                                Recorded                 at 311                               Recorded
                        Division Information Provided              554                          2           3      559          2,641                      2             20     2,663
                        Division Referral                           43                      50              1       94            113                    320              4       437
                        Donate Furniture for the                   167                      87              1      255            825                    670              5     1,500
                        Homeless
                        Donate to the Homeless Trust                15                          2           0       17             44                      6              0           50
                        Fund
                        Eviction Prevention Assistance             270                          0           0      270          1,494                      0             10     1,504
                        HomeBase Program to Prevent                561                    161             118      840          2,577                    950            587     4,114
                        Homelessness
                        Homeless Drop-In Centers                   328                          0           1      329          1,703                      0             19     1,722
                        Homeless Person Assistance                 134                    793               8      935            741                  4,413             25     5,179
                        Homeless Reconnect One-Way                  43                          0           0       43            265                      0              4       269
                        Tickets
                        Homeless Shelter Complaint -                51                      29              0       80            288                    201              5       494
                        General Public
                        Homeless Shelter Complaint -               254                    392              12      658          1,233                  2,252             49     3,534
                        Shelter Client
                        Homeless Shelter Intake for Adult          339                          0           1      340          1,965                      0             26     1,991
                        Families
                        Homeless Shelter Intake for              2,130                          0          21    2,151         11,879                      0            123    12,002
                        Families with Children
                        Homeless Shelter Intake for              2,167                          0          25    2,192         12,225                      0            146    12,371
                        Single Adults
                        Payment of Fines to Homeless                    2                       3           0           5          13                     41              0           54
                        Families
                        Rent Assistance Programs -                  25                      54              0       79            161                    323              6       490
                        Register an Apartment
                        Rental Assistance Program for              189                    259               2      450            802                  1,509             14     2,325
                        Homeless Families
                        Rental Assistance Program for               82                      85              1      168            321                    426              5       752
                        Homeless Single Adults
                        Service Request Follow-up                  686                          0           7      693          1,611                      0             14     1,625
                        Settlement of Homeless Family                   2                       2           0           4          15                     31              0           46
                        Lawsuits
                        Staff Information Provided                      3                       0           0           3          12                      0              0           12
                        Volunteer - Count Homeless                  10                          6           0       16             10                      6              0           16
                        Individuals
DHS Total                                                       10,813                   2,163            283   13,259         52,127                 12,596          1,533    66,256
DISCIPLINARYCOM         Division Information Provided                   1                       0           0           1              1                   0              0           1
                        Lawyer Complaint - Bronx or                 56                      41              0       97            301                    267              3       571
                        Manhattan
DISCIPLINARYCOM Total                                               57                      41              0       98            302                    267              3       572
DJJ                     Division Information Provided                   1                       0           0           1          10                      0              1           11
                        General Information - Juvenile                  9                   23              0       32             53                    132              0       185
                        Detention
                        Juvenile Center - Bridges                       8                   13              0       21             38                     64              3       105
                        Juvenile Center - Crossroads                    5                       5           0       10             27                     26              0           53
                        Juvenile Center - Horizon                       5                       4           0           9          28                     33              0           61
                        Juvenile Delinquent Recreation                                                                  0              9                   5              0           14
                        Staff Information Provided                                                                      0              2                   0              0           2
                        Tour a Juvenile Detention Facility              4                       3           0           7          10                      5              0           15
DJJ Total                                                           32                      48              0       80            177                    265              4       446
DOB                     Adult Establishment Zoning                      1                       0           0           1          16                      0              0           16
                        Complaint
                        Architect and Engineer Complaint                6                       7           0       13             41                     52              1           94
                        Baker's Oven Permit - Brooklyn                  1                       0           0           1              2                   2              0           4
                        Baker's Oven Permit - Manhattan                 1                       1           0           2              3                   3              0           6
                        Baker's Oven Permit - Queens                    0                       1           0           1              0                   1              0           1
                        Billboard or Building Sign in               17                          0           0       17             33                      0              0           33
                        Danger of Falling
                        Billboard, Building Sign or Awning         179                          0           1      180            905                      0              4       909
                        Complaint
                        Billboard, Building Sign or Awning              3                       0           0           3          20                     23              0           43
                        Permit - Bronx
                        Billboard, Building Sign or Awning          13                      13              0       26             70                     65              0       135
                        Permit - Brooklyn
                        Billboard, Building Sign or Awning          13                      16              0       29             51                     91              0       142
                        Permit - Manhattan
                        Billboard, Building Sign or Awning          10                          9           0       19             47                     42              0           89
                        Permit - Queens
                                                                         Month                                                       Fiscal Year
Agency             Inquiry Name                Resolved       Referral/Transfer         Not      Total       Resolved       Referral/Transfer        Not       Total
                                                at 311                                Recorded                at 311                               Recorded
         Billboard, Building Sign or Awning               2                       1          0           3          13                     10             0            23
         Permit - Staten Island
         Boiler Complaint                            451                          0          1      452          1,324                      0             4      1,328
         Boiler Inspection Requirements              106                    155              0      261            294                    529             0        823
         Boiler Installation or Removal                   5                       3          0           8          17                     13             0            30
         Permit - Bronx
         Boiler Installation or Removal               14                      10             0       24             34                     45             0            79
         Permit - Brooklyn
         Boiler Installation or Removal                   9                       7          0       16             31                     45             1            77
         Permit - Manhattan
         Boiler Installation or Removal                   9                   10             0       19             23                     43             1            67
         Permit - Queens
         Boiler Installation or Removal                   1                       0          0           1              4                   6             0            10
         Permit - Staten Island
         Boiler Operator Engineer                         2                       3          0           5          10                     12             0            22
         Complaint
         Boiler Operator Engineer License                 4                   13             0       17             52                     60             0        112
         Builders Pavement Plan                           1                       0          0           1              8                   3             0            11
         Application - Bronx
         Builders Pavement Plan                           3                       1          0           4          11                     22             0            33
         Application - Brooklyn
         Builders Pavement Plan                           2                       1          0           3              4                   3             0            7
         Application - Manhattan
         Builders Pavement Plan                           2                       3          0           5          20                     10             0            30
         Application - Queens
         Builders Pavement Plan                                                                          0              8                   8             0            16
         Application - Staten Island
         Building Construction Complaint -                6                       0          0           6          55                      0             1            56
         Accident
         Building Construction Complaint -         1,903                          0          3    1,906         10,459                      0             44    10,503
         Illegal Construction
         Building Construction Complaint -           244                          0          1      245          1,514                      0             5      1,519
         Neighboring Property Damage
         Building Construction Complaint -           197                          0          0      197          1,288                      0             6      1,294
         Site Debris
         Building Construction Complaint -           503                          0          2      505          2,593                      0             10     2,603
         Unauthorized After Hours
         Construction
         Building Construction Complaint -           648                          0          1      649          3,445                      0             17     3,462
         Unsafe Site
         Building Construction or Alteration          21                      31             0       52            123                    225             0        348
         Permit - Bronx
         Building Construction or Alteration          67                    126              0      193            431                    835             1      1,267
         Permit - Brooklyn
         Building Construction or Alteration          51                    116              1      168            288                    655             3        946
         Permit - Manhattan
         Building Construction or Alteration          82                    123              0      205            430                    805             3      1,238
         Permit - Queens
         Building Construction or Alteration              9                   31             0       40             90                    229             0        319
         Permit - Staten Island
         Building Exit Blocked                       338                          0          3      341          1,692                      0             8      1,700
         Building Facade Safety Program                   0                       5          0           5              4                  22             1            27
         Building Floor Plan Copy - Bronx                 7                       6          0       13             23                     51             1            75
         Building Floor Plan Copy -                   22                      30             0       52             91                    167             0        258
         Brooklyn
         Building Floor Plan Copy -                   11                      17             0       28             55                    123             1        179
         Manhattan
         Building Floor Plan Copy -                   16                      24             0       40             81                    151             1        233
         Queens
         Building Floor Plan Copy - Staten                6                       8          0       14             22                     49             0            71
         Island
         Building Violation Status and                53                      64             0      117            244                    364             2        610
         Information - Bronx
         Building Violation Status and               163                    268              3      434            751                  1,264             8      2,023
         Information - Brooklyn
         Building Violation Status and                92                    171              1      264            463                    943             4      1,410
         Information - Manhattan
         Building Violation Status and               177                    259              1      437            812                  1,271             9      2,092
         Information - Queens
         Building Violation Status and                27                      53             0       80            138                    238             0        376
         Information - Staten Island
         Buildings Information System                 99                          0          0       99            553                      1             2        556
         CancelModifyReschedule                    3,532                          0          3    3,535         17,355                      0             11    17,366
         PlanExamAppointments
                                                                       Month                                                       Fiscal Year
Agency             Inquiry Name              Resolved       Referral/Transfer         Not      Total       Resolved       Referral/Transfer        Not       Total
                                              at 311                                Recorded                at 311                               Recorded
         Carbon Monoxide Detector -                 83                          0          0       83            311                      1             0        312
         Information
         Certificate of Occupancy                  183                          0          1      184            967                      0             3        970
         Complaint
         Certificate of Occupancy and               11                      29             0       40             60                    173             0        233
         Letter of No Objection - Bronx
         Certificate of Occupancy and               43                      89             0      132            195                    504             2        701
         Letter of No Objection - Brooklyn
         Certificate of Occupancy and               21                      44             1       66            104                    270             2        376
         Letter of No Objection -
         Manhattan
         Certificate of Occupancy and               34                      67             2      103            200                    472             2        674
         Letter of No Objection - Queens
         Certificate of Occupancy and                   6                   14             0       20             34                     76             0        110
         Letter of No Objection - Staten
         Island
         Cesspool Permit - Brooklyn                     0                       2          0           2              1                   3             0            4
         Cesspool Permit - Queens                       0                       1          0           1              1                   1             0            2
         Cesspool Permit - Staten Island                                                               0              1                   1             0            2
         Commercial Activity in Residence          281                          0          1      282          1,940                      0             14     1,954
         Complaint
         Commercial Vehicle Parked in               82                          0          0       82            447                      0             2        449
         Residential Driveway
         Con Edison 1D Stray Voltage                    3                       0          0           3          22                      0             0            22
         Condition Report
         Concrete Testing Laboratory                    2                       2          0           4              7                   7             0            14
         License
         Construction Site Poster                       6                       0          0           6          55                      0             0            55
         Complaint
         Construction Site Safety                       4                   19             0       23             35                     96             0        131
         Information
         Construction Site Sign Complaint           49                          0          0       49            281                      0             0        281
         - General
         Construction Site Sign Complaint               1                       0          0           1              5                   0             0            5
         - No Smoking Sign
         Construction Site Sign                     16                          0          0       16             91                      0             1            92
         Requirements
         Construction Superintendent                    7                       5          0       12             20                     28             1            49
         Registration
         Crane and Derrick Permit                       2                       3          0           5          11                     27             0            38
         Crane or Hoisting Machine                      2                       5          0           7          12                     19             1            32
         Operator Complaint
         Curb Cut Application - Bronx                   3                       3          0           6          20                     16             0            36
         Curb Cut Application - Brooklyn                5                       7          0       12             50                     50             0        100
         Curb Cut Application - Manhattan               0                       1          0           1              6                   7             0            13
         Curb Cut Application - Queens                  8                       1          0           9          57                     27             0            84
         Curb Cut Application - Staten                  4                       0          0           4          18                     16             0            34
         Island
         Damaged Wall Complaint                     19                          0          0       19             73                      0             0            73
         Dangerous Elevator or Escalator            71                          0          1       72            454                      0             3        457
         Deck and Porch Permit - Bronx                                                                 0              7                   6             0            13
         Deck and Porch Permit - Brooklyn               2                       1          0           3          17                     18             0            35
         Deck and Porch Permit -                        1                       0          0           1              2                   5             0            7
         Manhattan
         Deck and Porch Permit - Queens                 3                       1          0           4          11                     16             0            27
         Deck and Porch Permit - Staten                 1                       3          0           4          13                     13             0            26
         Island
         Defective Safety Netting                   20                          0          0       20            177                      0             0        177
         Complaint
         Defective Sprinkler System - 1 or          15                          0          0       15             97                      0             1            98
         2 Family Home or Commercial
         Building
         Defective or Uninspected Elevator       1,584                          0          8    1,592          9,204                      0             38     9,242
         or Escalator Complaint
         Department of Buildings Attendee           34                      32             1       67            233                    237             3        473
         ID and PIN Numbers
         Department of Buildings ID or                  2                       8          0       10             13                     27             0            40
         Jobs in Penalized Status
         Department of Buildings Posted             15                          0          1       16             59                      0             2            61
         Notice Defacement
         Department of Buildings Worker             26                          0          0       26            126                      0             5        131
         Complaint or Compliment
         Development Challenge Process                  2                       0          0           2          13                      0             0            13
                                                                       Month                                                       Fiscal Year
Agency             Inquiry Name              Resolved       Referral/Transfer         Not      Total       Resolved       Referral/Transfer        Not      Total
                                              at 311                                Recorded                at 311                               Recorded
         Division Information Provided              71                          0          0       71            453                      0             2       455
         Division Referral                          18                          1          0       19             94                     10             0       104
         Driveway Curb Cut Complaint               267                          0          0      267          1,348                      0             4     1,352
         ECB Violation - Buildings                  48                      77             0      125            179                    336             1       516
         Violation Proof of Compliance
         Electrical Inspections                     43                          0          1       44            180                      0             3       183
         Electrical Wiring Installation             12                      17             0       29             57                    112             4       173
         Permit Application
         Electrical Work Complaint - Past          188                          0          0      188          1,000                      0             4     1,004
         Electrical Work Without Permit -           89                          0          0       89            457                      0             3       460
         In Progress
         Electrician License                        11                      13             0       24             79                     88             0       167
         Elevator and Escalator Code and                9                   14             0       23             28                     69             0           97
         Permit Information
         Elevator or Escalator Inspection               1                       1          0           2              9                  11             0           20
         Appointment - Bronx
         Elevator or Escalator Inspection               3                       1          1           5          15                     17             1           33
         Appointment - Brooklyn, Queens,
         and Staten Island
         Elevator or Escalator Inspection               1                       4          0           5              3                  11             0           14
         Appointment - Manhattan - North
         of 85th Street
         Elevator or Escalator Inspection               2                       1          0           3          10                     10             0           20
         Appointment - Manhattan - South
         of 85th Street
         Elevator or Escalator Inspection               4                   13             0       17             17                     67             0           84
         Information
         Excavation or Demolition Permit -              1                       4          0           5              9                  19             0           28
         Bronx
         Excavation or Demolition Permit -              4                       5          0           9          23                     47             1           71
         Brooklyn
         Excavation or Demolition Permit -              1                       4          0           5              9                  23             0           32
         Manhattan
         Excavation or Demolition Permit -              5                       6          0       11             25                     36             0           61
         Queens
         Excavation or Demolition Permit -              1                       3          0           4              5                  18             0           23
         Staten Island
         Failure to Comply with a                   21                          0          0       21            137                      0             0       137
         Department of Buildings Vacate
         Order
         Falsified Information on DOB                                                                  0          10                     11             0           21
         Document Complaint
         Fence Complaint                           322                          0          2      324          1,795                      0             8     1,803
         Fence Permit - Bronx                           3                       2          0           5          22                     12             0           34
         Fence Permit - Brooklyn                        9                       2          0       11             59                     35             0           94
         Fence Permit - Manhattan                       0                       2          0           2              9                   8             0           17
         Fence Permit - Queens                          7                       4          1       12             97                     55             1       153
         Fence Permit - Staten Island                   5                       0          0           5          18                     19             0           37
         Filing Representative Complaint                0                       1          0           1              0                   4             0           4
         Fire Suppression Contractor                                                                   0              1                   4             0           5
         Complaint
         Fire Suppression Contractor                                                                   0              2                   2             0           4
         License
         Fuel Oil Tank Installation Permit              2                       4          0           6          29                     46             0           75
         Garage or Driveway Permit -                    4                       0          0           4          18                      8             0           26
         Bronx
         Garage or Driveway Permit -                20                      13             0       33             57                     56             0       113
         Brooklyn
         Garage or Driveway Permit -                    1                       0          0           1              4                   2             0           6
         Manhattan
         Garage or Driveway Permit -                    6                       6          0       12             45                     39             0           84
         Queens
         Garage or Driveway Permit -                    0                       1          0           1              7                  18             0           25
         Staten Island
         Gas Appliance or Pipe Permit -                 0                       5          0           5          10                     17             0           27
         Bronx
         Gas Appliance or Pipe Permit -                 2                       6          0           8          18                     37             0           55
         Brooklyn
         Gas Appliance or Pipe Permit -                 2                       4          0           6          15                     24             0           39
         Manhattan
         Gas Appliance or Pipe Permit -                 0                       4          0           4          11                     43             0           54
         Queens
         Gas Appliance or Pipe Permit -                 1                       1          0           2              5                  12             0           17
                                                                        Month                                                        Fiscal Year
Agency             Inquiry Name               Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                               at 311                                Recorded                 at 311                               Recorded
         Staten Island
         General Contractor Registration             21                      50              0       71            125                    252             1        378
         Heating or Ventilation System                   0                       2           0           2              2                   3             0            5
         Permit - Bronx
         Heating or Ventilation System                   4                       2           0           6          11                     20             0            31
         Permit - Brooklyn
         Heating or Ventilation System                   5                       2           0           7          12                     18             0            30
         Permit - Manhattan
         Heating or Ventilation System                   1                       1           0           2              9                   6             0            15
         Permit - Queens
         Heating or Ventilation System                   1                       0           0           1              2                   4             0            6
         Permit - Staten Island
         Hoisting Machine Operator                       1                       2           0           3              8                  28             0            36
         License
         Hoisting and Rigging Permit                     0                       1           0           1              5                   8             0            13
         Home Improvement Permit                         5                       4           0           9          23                     32             0            55
         Information - Bronx
         Home Improvement Permit                         6                   18              0       24             47                    104             0        151
         Information - Brooklyn
         Home Improvement Permit                         7                       5           0       12             31                     45             0            76
         Information - Manhattan
         Home Improvement Permit                     11                      16              0       27             68                     83             0        151
         Information - Queens
         Home Improvement Permit                         3                       2           0           5          15                     22             0            37
         Information - Staten Island
         Illegal Conversion and Unsafe               42                          0           1       43             42                      0             1            43
         Living Conditions - General
         Information
         Illegal Conversion of Commercial            86                          0           0       86            452                      0             2        454
         Space
         Illegal Conversion of                           3                       0           0           3          57                      0             0            57
         Manufacturing or Industrial Space
         Illegal Conversion of Single Room           91                          0           0       91            545                      0             5        550
         Occupancy Dwelling
         Illegal Conversion or Occupancy          2,864                          2          12    2,878         14,936                      2             72    15,010
         of Residential Space
         Illegal Hotel Rooms in Residential         133                          0           0      133            642                      0             3        645
         Building
         Improper Drainage Complaint                223                          0           0      223          1,600                      0             5      1,605
         Inadequate Handicap Access                 106                          0           0      106            570                      0             6        576
         Complaint
         Kindergarten Enrollment                                                                         0              1                   0             0            1
         Land Modification in SNAD -                                                                     0              4                   1             0            5
         Bronx
         Land Modification in SNAD -                     1                       0           0           1              5                   0             0            5
         Manhattan and Brooklyn
         Land Modification in SNAD -                     1                       0           0           1              3                   2             1            6
         Queens
         Land Modification in SNAD -                     3                       3           0           6          14                     13             0            27
         Staten Island
         Landmark Building Alteration                29                          0           0       29            160                      0             0        160
         Complaint - Construction
         License Verification - Skilled              47                          0           0       47            270                      0             6        276
         Trades
         Light from Parking Lot Complaint            24                          0           0       24            107                      0             0        107
         Material and Equipment                          1                       0           0           1              5                   8             0            13
         Acceptance Application
         No Penalty Retaining Wall                                                                       0              6                   0             0            6
         Inspection Program
         No-Change Permits - Renew                       0                       3           0           3              2                  15             1            18
         Online
         Non-Residential Building                   114                          0           0      114            884                      0             8        892
         Complaint - Maintenance
         Oil Burning Equipment Installer                 1                       1           0           2              2                   2             0            4
         Complaint
         Online Filing of Electrical Permit              1                       3           0           4          11                     11             0            22
         Application
         Place of Assembly Complaint                 11                          0           0       11             62                      0             0            62
         Place of Assembly Permit - Bronx                2                       4           0           6          12                     13             0            25
         Place of Assembly Permit -                      5                   10              0       15             31                     53             1            85
         Brooklyn
         Place of Assembly Permit -                      8                   14              0       22             54                    103             0        157
         Manhattan
                                                                        Month                                                        Fiscal Year
Agency             Inquiry Name               Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                               at 311                                Recorded                 at 311                               Recorded
         Place of Assembly Permit -                      1                       1           0           2          18                     39              0           57
         Queens
         Place of Assembly Permit - Staten                                                               0              0                   8              0           8
         Island
         Plan Examiner Scheduling Error              56                    268               0      324            429                  1,704              7     2,140
         Assistance
         Plumber License                             13                      19              0       32             86                    123              0       209
         Plumber and Electrician                     44                      39              0       83            185                    206              2       393
         Complaint
         Plumbing Work Without Permit               158                          0           1      159            742                      0              3       745
         Portable Amusement Ride -                                                                       0              4                   5              0           9
         Inspection
         Private Elevator or Escalator                   0                       2           0           2              1                  12              0           13
         Inspector Certificate of Approval
         Private Elevator or Escalator                   2                       0           0           2              3                   5              0           8
         Inspector Complaint
         Property Grade Change                       10                          0           0       10             99                      0              0           99
         Complaint
         Public Plaza Complaint                          3                       0           0           3          30                      0              0           30
         Request an Inspection for Illegal           44                          0           0       44             44                      0              0           44
         Living Spaces
         Retaining Wall Complaint                    37                          0           0       37            244                      0              0       244
         Rigger Complaint                                1                       1           0           2              2                   1              0           3
         Rigger License                                  1                       2           0           3              9                  13              0           22
         Scaffolding Permit - Bronx                      1                       4           0           5              3                  13              1           17
         Scaffolding Permit - Brooklyn                   2                       2           0           4          18                     33              0           51
         Scaffolding Permit - Manhattan                  7                   11              0       18             30                     68              0           98
         Scaffolding Permit - Queens                     1                       1           0           2          10                     23              0           33
         Scaffolding Permit - Staten Island              0                       1           0           1              2                   2              0           4
         Schedule Department of Buildings                6                   13              0       19             27                     83              1       111
         Audit Review Appointment
         Schedule Emergency Plan                         5                   24              0       29             77                    192              1       270
         Examiner Appointment
         Schedule Plan Examiner                          4                       6           0       10             18                     36              1           55
         Preconsideration Appointment
         Schedule Plan Examiner                          4                       9           0       13             22                     94              0       116
         Reconsideration Appointment
         Schedule a Plan Examiner                14,031                          0          32   14,063         84,278                      0            292    84,570
         Appointment
         Self Certification of Plumbing                  0                   13              0       13             23                     59              0           82
         Inspection
         Service Request Status - DOB             2,441                          0           7    2,448         12,788                      1             44    12,833
         Sidewalk Shed Permit - Bronx                    2                       0           0           2              3                   3              0           6
         Sidewalk Shed Permit - Brooklyn                 0                       1           0           1              3                   8              0           11
         Sidewalk Shed Permit -                          2                       2           0           4              6                   9              0           15
         Manhattan
         Sidewalk Shed Permit - Queens                   0                       4           0           4              4                   8              0           12
         Sidewalk Shed Permit - Staten                   1                       1           0           2              3                  10              0           13
         Island
         Sign Hanger License                             0                       1           0           1              0                   3              0           3
         Site Safety Manager Certificate                 1                       5           0           6              3                  14              0           17
         Site Safety Manager Complaint                                                                   0              1                   1              0           2
         Smoking Complaint - Construction                2                       0           0           2          25                      0              0           25
         Site
         Sprinkler System and Standpipe                  0                       1           0           1              6                   3              0           9
         Permit - Bronx
         Sprinkler System and Standpipe                  1                       2           0           3          10                     18              0           28
         Permit - Brooklyn
         Sprinkler System and Standpipe                  2                       3           0           5          10                     14              1           25
         Permit - Manhattan
         Sprinkler System and Standpipe                  0                       3           0           3              9                   5              0           14
         Permit - Queens
         Sprinkler System and Standpipe                  1                       1           0           2              2                   1              0           3
         Permit - Staten Island
         Staff Information Provided                      5                       0           0           5          20                      0              0           20
         Status of Building Permit - Bronx               0                       1           0           1              2                   5              0           7
         Status of Building Permit -                     3                       6           0           9          18                     27              0           45
         Brooklyn
         Status of Building Permit -                 11                          5           0       16             31                     27              0           58
         Manhattan
                                                                           Month                                                        Fiscal Year
Agency                Inquiry Name               Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                  at 311                                Recorded                 at 311                               Recorded
            Status of Building Permit -                     2                       4           0           6              9                  12              0           21
            Queens
            Status of Building Permit - Staten                                                              0              1                   3              0           4
            Island
            Stop Work Order Information or             245                          0           1      246          1,297                      0              3     1,300
            Violation
            Supported or Pipe Scaffold Safety               5                       0           0           5          38                      0              0           38
            Classes
            Suspended or Hanging Scaffold                   2                       0           0           2          28                      0              0           28
            Safety Classes
            Suspended or Pipe Scaffold or              278                          0           0      278          1,490                      0              6     1,496
            Sidewalk Shed Complaint
            Swimming Pool Building                      24                          0           0       24            210                      0              4       214
            Regulations or Complaint
            Unlicensed Business - Electrician               2                       0           0           2              7                   3              0           10
            Unlicensed Business - Plumber                   2                       1           0           3              4                   3              0           7
            Unsafe Building Excavation or              101                          0           0      101            581                      0              1       582
            Demolition
            Unsafe Building Structure                  483                          0           3      486          2,852                      0              9     2,861
            Unsafe Crane Complaint                      40                          0           0       40            254                      0              2       256
            Unsafe Gas Piping and Hookup                32                          0           0       32            143                      0              0       143
            Vacant Building Complaint                  262                          0           2      264          1,714                      0              9     1,723
            Vacate Order - Bronx                            6                       5           0       11             23                     30              0           53
            Vacate Order - Brooklyn                         5                   10              0       15             51                     73              0       124
            Vacate Order - Manhattan                        3                       5           0           8          22                     34              0           56
            Vacate Order - Queens                           7                   18              0       25             51                     60              0       111
            Vacate Order - Staten Island                    1                       0           0           1              2                   7              0           9
            Vehicle Storage on Residential             173                          0           0      173            859                      0              3       862
            Property
            Ventilation and Exhaust System              96                          0           0       96            639                      0              5       644
            Complaint
            Welder Complaint                                0                       4           0           4              6                   8              0           14
            Welder License                              12                      37              0       49             60                    108              0       168
            Window Air Conditioner                      32                          0           0       32            435                      0              1       436
            Installation Guidelines and
            Complaints
            Zoning Compliance Complaint                116                          0           0      116            636                      0              0       636
DOB Total                                           35,657                   2,823            101   38,581        199,455                 15,988            769   216,212
DOC         Become a Corrections Officer                38                      37              0       75            244                    286              3       533
            Certificate of Good Conduct or                  5                   13              0       18             38                     63              0       101
            Relief - To Reduce Legal Barriers
            Correctional Facility Passes -                  3                       0           0           3          11                      9              0           20
            Attorneys and Lawyers
            Discharge Planning and Social              242                      42             82      366          1,167                    162            392     1,721
            Services for Former Inmates
            Division Information Provided              197                          0           1      198          1,096                      0              4     1,100
            Division Referral                           16                          1           0       17             78                     22              0       100
            Inmate Health Concern                           9                   26              0       35             53                    181              0       234
            Inmate Information - Account               403                          0           3      406          2,101                      0             15     2,116
            Deposit or Items for Inmates
            Inmate Information - Bail or Bond          332                          0           3      335          1,781                      0             35     1,816
            Inmate Information - Book and              462                          0           4      466          2,402                      0             32     2,434
            Case Number
            Inmate Information - Charges                33                    166               0      199             76                    394              5       475
            Inmate Information - Court Date             44                    223               1      268            219                  1,487              4     1,710
            Inmate Information - Holding             1,650                          1          25    1,676          9,808                      1            190     9,999
            Location or Release Date
            Inmate Information - Inmate                373                          0           2      375          1,939                      0             23     1,962
            Moved from a City Facility
            Inmate Information - Inmate Not            127                          0           3      130            719                      0             15       734
            Found in Database
            Inmate Information - Jail Mailing          113                          0           0      113            731                      0             21       752
            Address
            Inmate Information - Jail Phone            131                    986               2    1,119            782                  5,943             53     6,778
            Number
            Inmate Information - New York               98                          0           0       98            503                      0             11       514
            State Identification Number
            (NYSID)
            Inmate Information - Visitor Rules         160                   1,255              7    1,422            787                  6,572             35     7,394
            and Schedules
                                                                             Month                                                        Fiscal Year
Agency                 Inquiry Name                Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                    at 311                                Recorded                 at 311                               Recorded
             Inmate Status Report for Crime                   4                       9           0       13             30                     88              0       118
             Victims
             Job Seeker Assistance                            9                       0           0           9          27                      2              0           29
             Letter of Incarceration for Inmates              6                   28              0       34             23                    144              0       167
             Rikers Island Property Pickup             4,092                          1          58    4,151         19,810                      4            296    20,110
             Request
             Staff Information Provided                                                                       0              5                   0              0           5
DOC Total                                              8,547                   2,788            191   11,526         44,430                 15,358          1,134    60,922
DOCS         Division Information Provided                    1                       0           0           1              5                   0              0           5
             Division Referral                                2                       0           0           2              4                   0              0           4
DOCS Total                                                    3                       0           0           3              9                   0              0           9
DOE          ARIS Parent Link                             23                          0           0       23            179                      0              1       180
             Adult Education Program - Bronx             127                      80              2      209            693                    618              4     1,315
             Adult Education Program -                   173                    121               0      294            926                    820              6     1,752
             Brooklyn
             Adult Education Program -                    98                      69              2      169            647                    500              7     1,154
             Manhattan
             Adult Education Program -                   118                      54              0      172            612                    415              4     1,031
             Queens
             Adult Education Program - Staten                 7                       6           0       13             56                     43              0           99
             Island
             Alternative Schools and Programs             13                      24              0       37             63                    223              2       288
             Apply for Free or Reduced School             10                      10              0       20            116                     62              2       180
             Meals
             Back to School Kickoff                                                                           0          77                      0              2           79
             Back to School Parent Guide                                                                      0              8                   0              0           8
             Become a Teacher                            170                          0           2      172          1,247                      0              5     1,252
             Big Apple Games                                                                                  0          88                     88              2       178
             Blind Student Assistance                                                                         0              5                   3              0           8
             Cell Phone Policy for New York               15                          0           0       15             54                      0              0           54
             City Public Schools
             Chancellors Regulations                      12                          0           2       14             72                      0              4           76
             Charter School Information                   95                      88              2      185            588                    725              3     1,316
             City Response to Swine Flu -                     6                   14              0       20             23                     24              0           47
             From Department of Education
             Personnel
             Citywide Testing for Public                  24                          0           0       24            216                      0              4       220
             Schools
             Citywide and Community                           1                       0           0           1          11                      0              0           11
             Education Councils
             Contract for Excellence Public                                                                   0              2                   0              0           2
             Hearings
             Cooperative Work-Based                           2                       0           0           2          33                      0              0           33
             Education Program
             Deaf Student Assistance                          5                       2           0           7          35                     33              1           69
             Department of Education                      18                      17              0       35             79                     69              1       149
             Complaint or Compliment - From
             DOE Employee
             Department of Education                     105                    180               2      287            433                    900              5     1,338
             Employee Benefits Information
             Department of Education Worker              339                    403               7      749          1,215                  1,653             25     2,893
             or Agency Complaint or
             Compliment
             Dial-A-Teacher                              181                      68              0      249            638                    236              5       879
             Division Information Provided             2,066                          1          12    2,079         16,869                      2             78    16,949
             Division Referral                           294                      26              1      321          1,649                    623             11     2,283
             Donate to the Fund for Public                    3                       2           0           5          25                     24              0           49
             Schools
             Elementary School Student After                                                                  0              3                   0              0           3
             School Program - Drop-In
             Elementary School Student After              16                          1           0       17            239                     41              0       280
             School Program - Enrolled
             Elementary and Middle School                     5                   26              1       32            206                    383             13       602
             Enrollment - No Zoned School
             Elementary and Middle School                208                          0           1      209          4,452                      0             37     4,489
             Enrollment for New Students
             Elementary and Middle School                 28                          0           0       28            734                      0              5       739
             Enrollment for Returning Students
             English Language Learners (ELL)              10                          7           1       18            113                     99              2       214
             and Bilingual Education
             Enhanced 311 for Public School                   5                       0           0           5          33                      0              0           33
                                                                        Month                                                        Fiscal Year
Agency              Inquiry Name              Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                               at 311                                Recorded                 at 311                               Recorded
         Families
         Enrollment for Former Students              24                          0           0       24            386                      0              2       388
         Find A Summer Meal Program                      1                       0           1           2       2,417                    192            485     3,094
         Find a Parent Coordinator                   39                          0           0       39            148                      0              3       151
         Find a School                            4,872                          0          78    4,950         30,110                      2            406    30,518
         Find a School District by Location         727                          0           5      732          6,100                      0             61     6,161
         Find a School District by Name             363                    172              66      601          2,811                  1,740            564     5,115
         Find a School Zone                         802                          0           3      805          9,008                      0             83     9,091
         Gifted and Talented Program                124                          0           4      128            584                      0              8       592
         Graduation or Promotion                         1                       0           0           1          33                      0              1           34
         Requirements - Failure to Meet
         High School Admission Process -             35                          0           0       35            263                      0              5       268
         Publications
         High School Admissions Process                  9                       0           0           9          34                      0              0           34
         - Timeline
         High School Admissions                          2                       0           0           2          43                      0              0           43
         Workshops
         High School Enrollment for New              65                    206               2      273          1,835                  2,709            122     4,666
         Students
         High School Fairs                               9                       0           0           9         164                      0              0       164
         High School Registration for                    5                   24              0       29            360                    467              6       833
         Returning Students
         High School Student After School                1                       0           0           1              2                   1              0           3
         Program - Enrolled
         Home Instruction Information                12                          0           0       12             47                      0              0           47
         Home Schooling Information                  39                      48              0       87            177                    264              1       442
         Kindergarten Enrollment                     38                      53              0       91          1,029                    529            125     1,683
         Learning to Work                                2                       0           1           3          38                      0              1           39
         Living for the Young Family                     2                       7           0           9          35                     38              0           73
         through Education Program
         Information
         MetroCard - Students                        43                      22              0       65            228                    203              2       433
         Middle School Admissions                        4                       4           0           8          32                     49              1           82
         Process
         Middle School Fairs and                                                                         0          25                      0              0           25
         Information Sessions
         Middle School Student After                     2                       0           0           2          13                      3              0           16
         School Program - Enrolled
         Military Recruiting in Schools              10                          0           0       10             62                      0              0           62
         Missed School Bus                           12                          8           1       21             70                     25              1           96
         New Small Schools                               3                       0           0           3          34                      0              0           34
         PCBs in School Buildings                                                                        0              1                   0              0           1
         Panel for Educational Policy                    3                       0           0           3          10                      0              0           10
         Pre-K Special Education School                  1                       3           0           4          18                     18              1           37
         Bus
         Pre-Kindergarten (UPK) School                   9                       6           0       15             39                     64              0       103
         Complaint
         Pre-Kindergarten (UPK) School              220                      16             36      272          3,032                    322            626     3,980
         Information
         Pregnant Student Information                    9                       8           0       17             63                     86              2       151
         Pregnant or Parenting Teens                     2                       1           1           4              5                   7              1           13
         Educational Rights Brochure
         Preparation for College                     43                          0           1       44            234                      0              5       239
         Private and Parochial School               163                          0           1      164            902                      0              6       908
         Information
         Private or Parochial School                 18                          0           0       18             74                      0              0           74
         Complaint
         Public School Calendar                   2,025                          0          12    2,037         21,108                      0            130    21,238
         Public School Complaint -                   87                          0           0       87            390                      0              5       395
         Building Repair and Maintenance
         Public School Complaint -                   52                      78              1      131            172                    275              3       450
         Discipline or Suspension
         Public School Complaint - Food                  6                   13              0       19             48                     52              0       100
         Public School Complaint - Health            37                      60              0       97             86                    124              1       211
         Public School Complaint - No                    1                       7           0           8          36                     58              0           94
         Child Left Behind
         Public School Complaint - Parent                2                   10              0       12             32                     38              1           71
         Leadership
         Public School Complaint -                   17                      25              1       43            127                    636              4       767
         Registration
                                                                       Month                                                       Fiscal Year
Agency             Inquiry Name              Resolved       Referral/Transfer         Not      Total       Resolved       Referral/Transfer        Not       Total
                                              at 311                                Recorded                at 311                               Recorded
         Public School Complaint - Safety           91                    106              1      198            256                    396             4        656
         Public School Complaint - Special          28                      52             0       80            118                    291             0        409
         Education
         Public School Complaint -                  58                      82             3      143            214                    373             3        590
         Teaching and Learning
         Public School Complaint -                  22                      37             1       60            130                    355             1        486
         Transfer
         Public School Complaint -                 124                    102              3      229            725                    642             18     1,385
         Transportation
         Public School Curriculum                   10                          0          1       11             52                      0             2            54
         Information
         Public School Eligibility                      1                       0          0           1          35                      0             0            35
         Public School Internet Access                  1                       0          0           1          10                      0             0            10
         Regents Exam Information                   14                          0          0       14            226                      0             4        230
         Report Graffiti - Public School            12                          0          0       12             28                      0             0            28
         Rodent Complaint - School                      9                       0          0           9          50                      0             1            51
         School Bus Information                    106                      85             2      193            964                    983             15     1,962
         School Bus Registration                    37                          0          0       37            585                      0             4        589
         School Closing and Delay                   24                          0          0       24             84                      0             1            85
         Information
         School Food and Nutrition                      3                       5          0           8          41                     34             0            75
         Information
         School Leadership Team (SLT)                                                                  0              9                   0             1            10
         Information
         School Metal Detector Scanning                                                                0              3                   0             0            3
         School Parent Association                  11                          0          0       11             37                      0             0            37
         Information
         School Performance Information             34                          0          0       34            209                      0             2        211
         School Schedules - Extended                    2                       0          0           2          25                      0             0            25
         Time
         School Survey - General                                                                       0              1                   0             0            1
         Information
         School Transfer Request                   139                    174              1      314          1,823                  1,755             70     3,648
         School Uniform Policy                          3                       0          0           3         201                      0             4        205
         Service Request Follow-up                  50                          0          0       50            285                      0             2        287
         Service Request Status - DOE               10                      31             1       42             45                    174             1        220
         Sexual Misconduct - Public                 10                          0          0       10             23                      0             1            24
         School
         Special Education                          53                    134              3      190            325                  1,304             5      1,634
         Special Education Evaluation              101                          0          3      104            694                      0             9        703
         Specialized High School Testing            65                          0          1       66            248                      0             3        251
         Staff Information Provided                     3                       0          0           3          19                      0             2            21
         Student Absence                                5                       0          0           5          30                      0             0            30
         Student Attendance Policy                  33                          0          0       33            100                      0             1        101
         Student Graduation Requirements                3                       0          0           3          50                      0             0            50
         Student Promotion Information                  1                       0          0           1          36                      0             0            36
         Student Record Request - Current           21                          0          1       22            228                      0             5        233
         Student
         Student Record Request - Former           280                          0          3      283          2,147                      1             16     2,164
         Student
         Student Testing Information                14                          0          0       14            127                      0             2        129
         Student Transcript Translation             17                          0          0       17             89                      0             2            91
         Student Transportation                     27                      39             1       67            342                    456             2        800
         Information
         Students in Temporary Housing                  9                       0          0           9          58                      0             0            58
         Summer School - Elementary and                                                                0         910                      0             7        917
         Middle School
         Summer School - High School                                                                   0         841                      0             8        849
         Summer Workshop Series -                                                                      0          15                      0             0            15
         Middle School Students
         Supplemental Educational                   54                          0          0       54            191                      0             2        193
         Services
         Swine Flu School Closure Policy            36                          0          1       37            104                      0             3        107
         Swine Flu Vaccine Shot or Spray           618                          0          8      626          1,024                      0             9      1,033
         - Elementary School Students
         Swine Flu Vaccine Shot or Spray         1,795                          0          8    1,803          1,968                      0             8      1,976
         - Middle and High School
         Students
         Transfer High Schools                      15                          0          0       15            237                      1             1        239
                                                                           Month                                                        Fiscal Year
Agency                  Inquiry Name             Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                  at 311                                Recorded                 at 311                               Recorded
            Tutoring and Educational Support           191                          0           2      193            728                      0             4        732
            Young Adult Borough Centers                 14                          0           0       14            102                      0             0        102
DOE Total                                           18,272                   2,817            293   21,382        131,696                 22,251          3,114   157,061
DOF         Annual Notice of Property Value             14                          0           0       14             67                      0             2            69
            Brochure
            Annual Notice of Property Value            203                          0           0      203            983                      0             1        984
            Information
            Appeal a Tentative Property Tax                 6                       0           0           6          33                      0             0            33
            Assessment Brochure
            Automatic Payment - Application             65                          0           0       65            275                      0             2        277
            and Cancellation
            Bail Refund                                 84                    101               0      185            375                    580             6        961
            Borough-Block-Lot (BBL) Lookup             474                          0           2      476          2,237                      0             13     2,250
            Business Tax Assistance                     54                    415               0      469            234                  2,112             5      2,351
            Business Tax Refund                             2                   18              0       20             22                    130             1        153
            Cigarette Agent or Wholesaler                   1                       3           0           4              7                  12             0            19
            License
            Cigarette Purchase over the                     1                       0           0           1          10                      0             0            10
            Internet
            City Property Tax Rebate - Check           249                          0           0      249          1,175                     52             3      1,230
            Lost, Wrong, or Not Received
            City Property Tax Rebate - Check                1                       1           0           2          19                     98             0        117
            Not Received
            City Property Tax Rebate -                 716                          0           3      719          2,896                      0             13     2,909
            Information and Eligibility Lookup
            City Property Tax Rebate -                      2                       6           0           8          14                     71             0            85
            Problems with Eligibility -
            Assistance Required
            Co-Op Fee Refund                                2                       1           0           3              9                   9             0            18
            Commercial Motor Vehicle Tax                23                      75              1       99            181                    883             3      1,067
            Commercial Rent Tax Assistance                  5                   29              0       34             28                    274             1        303
            Disability Rent Increase                   267                          0           1      268          1,430                      0             5      1,435
            Exemption (DRIE) - Application
            Disability Rent Increase                    54                    198               0      252            181                    728             0        909
            Exemption (DRIE) - Application
            Status
            Division Information Provided               90                          0           0       90            395                      1             6        402
            Division Referral                        1,000                          0           5    1,005          3,844                      0             32     3,876
            Division of Land Records Refund             39                          0           0       39            133                      0             1        134
            Form
            EITC Amended Return -                           3                       0           0           3              9                   0             12           21
            Assistance
            Exclusion Form for Absentee                     2                       0           0           2              5                   6             0            11
            Landlord Surcharge
            Find a Finance Business Center             574                          0           2      576          2,219                      0             7      2,226
            Fleet Program                               16                      16              0       32             49                     69             0        118
            Foreign Insurers Tax                                                                            0              1                   0             0            1
            Hotel Occupancy Tax Assistance                  1                       1           0           2              8                  69             0            77
            Inquiries About Property Tax                                                                    0          64                    211             0        275
            Assessment
            Lien Sale                                  232                    145               2      379            875                    492             4      1,371
            Liquor License Tax Assistance                   0                       2           0           2              3                   5             0            8
            Manhattan Parking Tax                       11                      25              0       36             54                    141             0        195
            Exemption
            NYC Delivery Solutions Stipulated               5                       0           0           5          69                      0             1            70
            Fine Program
            NYC Penalty Relief Program for             252                          0           0      252            513                      0             2        515
            Homeowners and Business
            Owners - Application Request
            NYC Penalty Relief Program for             327                          0           1      328            712                      0             7        719
            Homeowners and Business
            Owners - Apply Over the Phone
            NYC Penalty Relief Program for              43                    176               0      219             73                    338             3        414
            Homeowners and Business
            Owners - Assistance with
            Resolution Packet
            NYC Penalty Relief Program for             462                          0           5      467          1,055                     13             8      1,076
            Homeowners and Business
            Owners - General Information
            New York City Child Care Tax                    3                       1           0           4          20                     21             0            41
            Credit
            New York City School Tax Credit             13                      40              1       54             68                    167             2        237
                                                                         Month                                                        Fiscal Year
Agency             Inquiry Name                Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                at 311                                Recorded                 at 311                               Recorded
         Parking Ticket - Commercial                      1                       1           0           2          14                     18              0           32
         Overpayment Program
         Parking Ticket - Diplomatic                      7                   11              0       18             30                    112              0       142
         Parking Ticket Rental Vehicle                    7                       6           0       13             17                     21              0           38
         Program
         Parking Violation - Fight Ticket -          905                          0           5      910          4,880                      0             28     4,908
         Appeal Hearing Decision
         Parking Violation - Fight Ticket -           57                          0           0       57            346                      0              3       349
         Appeal Prepayment Waiver
         Application
         Parking Violation - Fight Ticket -        2,707                          0          10    2,717         12,108                      1             50    12,159
         By Mail
         Parking Violation - Fight Ticket -          282                          0           1      283          1,378                      0              9     1,387
         Guide to Parking Ticket Hearings
         Parking Violation - Fight Ticket -        1,759                          0          13    1,772          8,927                      0             55     8,982
         In Person
         Parking Violation - Fight Ticket -          284                          0           1      285          1,254                      0              6     1,260
         Older than 100 Days
         Parking Violation - Fight Ticket -        1,235                          0           7    1,242          6,168                      0             31     6,199
         Online
         Parking Violation - Fight Ticket -               2                       1           0           3          11                      5              0           16
         Sign Language Interpreter or
         Reasonable Accommodation
         Request
         Parking Violation - Fight Ticket -                                                               0              1                   5              0           6
         Sign Language Interpreter or
         Reasonable Accomodation
         Request
         Parking Violation - Fine and              1,358                          0           8    1,366          6,080                      0             31     6,111
         Settlement Amounts and Code
         Explanations
         Parking Violation - Lookup Status        14,007                          0          76   14,083         68,720                      1            401    69,122
         - Ticket or Plate Number Known
         Parking Violation - Lookup Status           983                          0           0      983          3,669                  1,660              8     5,337
         - Ticket or Plate Number
         Unknown
         Parking Violation - Pay Ticket - By       1,058                          0           1    1,059          5,250                      0             15     5,265
         Mail
         Parking Violation - Pay Ticket - By       1,005                   2,982              9    3,996          4,930                 16,379             56    21,365
         Phone
         Parking Violation - Pay Ticket - In       1,104                          0           8    1,112          5,292                      0             27     5,319
         Person
         Parking Violation - Pay Ticket -            812                          0           2      814          3,936                      0             10     3,946
         Online
         Parking Violation - Pay Ticket -            542                    619               2    1,163          2,406                  3,066             18     5,490
         Set up Payment Plan
         Parking Violation - Payment               7,441                          0          18    7,459         30,252                  5,829             59    36,140
         Problems and Penalty Adjustment
         Requests
         Parking Violation - Request                  87                          0           0       87            307                     31              0       338
         Address Change
         Parking Violation - Request Copy            107                          0           0      107            448                    143              5       596
         of Parking Hearing Decision
         Parking Violation - Request Copy            714                          0           2      716          2,944                    475             10     3,429
         of Ticket
         Parking Violation - Request                 265                          0           2      267          1,165                    177              2     1,344
         Registration Clearance
         Parking Violation - Status of               659                          0           1      660          2,144                      0              6     2,150
         Hearing or Appeal
         Parking Violations Refund Form              411                          0           0      411          1,833                      0              7     1,840
         Property Address Update                     954                          0           4      958          3,409                      0             10     3,419
         Request
         Property Data Update Request -               84                          0           0       84            343                      0              1       344
         Tax Class 1
         Property Lien Brochure                       38                          0           0       38            137                      0              1       138
         Property Record Information               2,165                          0           9    2,174          8,035                  1,630             42     9,707
         Property Tax Abatement - Co-Op               42                          0           0       42             93                      0              0           93
         or Condo Building Application
         Property Tax Abatement - Co-Op               97                          0           0       97            321                     68              0       389
         or Condo Owner
         Property Tax Account Assistance           7,327                          0          13    7,340         24,562                  2,266             57    26,885
         Property Tax Assessment Review               44                          0           0       44            226                      0              3       229
         Request - Tax Class 2 or 4
         Property Tax Exemption -                    561                          0           1      562          1,543                      0              2     1,545
         Assistance Needed
         Property Tax Exemption - Clergy                  8                       0           0           8          29                      2              0           31
                                                                           Month                                                        Fiscal Year
Agency                    Inquiry Name           Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                  at 311                                Recorded                 at 311                               Recorded
            Property Tax Exemption - Crime                  9                       0           0           9          14                      0              0           14
            Victim or Good Samaritan
            Property Tax Exemption -                   123                          0           0      123            426                     36              0       462
            Disabled Homeowner
            Property Tax Exemption - School            634                          0           4      638          1,848                    193              5     2,046
            Tax Relief (STAR)
            Property Tax Exemption - Senior            467                          0           0      467          1,635                    162              2     1,799
            Citizen Homeowner Exemption
            (SCHE)
            Property Tax Exemption - Veteran           108                          0           0      108            328                     41              1       370
            Property Tax Exemption and                 832                          0           0      832          3,170                      0              8     3,178
            Abatement - Application
            Property Tax Exemption and                 482                          0           0      482          1,480                    196              3     1,679
            Abatement - General Information
            Property Tax Payment Problem             1,044                          0           3    1,047          4,337                      0             16     4,353
            Property Tax Refund Request                273                          0           1      274            919                      0              3       922
            Form
            Real Property Income and                   102                          0           1      103            777                      0              2       779
            Expense (RPIE) Tax Statement
            Red Light Camera - Dispute a                86                      53              0      139            304                    277              1       582
            Violation
            Red Light Camera - Pay a                   268                    218               3      489          1,089                  1,151              9     2,249
            Violation
            Red Light Camera Notice of                  42                          0           1       43             42                      0              1           43
            Liability
            Remove a Property Lien -                                                                        0          59                    110              1       170
            Information and Assistance
            Report Tax Fraud and Evasion                63                      37              1      101            385                    260              4       649
            Request for Sheriff to Serve Legal          52                      76              1      129            414                    418              3       835
            Papers
            Revised Notice of Property Value            44                          0           0       44            192                     19              1       212
            SCRIE - After a Move or Death               75                          0           0       75            201                      0              1       202
            SCRIE - Appeal a Denial                     51                          0           0       51             62                      0              0           62
            SCRIE - Application for Seniors            961                          0           4      965          2,379                      0             14     2,393
            Not Enrolled
            SCRIE - Assistance - Landlord or           798                          0           5      803            823                      0              5       828
            Senior Participant
            SCRIE - Assistance - New                   441                          0           2      443            454                      0              2       456
            Applicant
            SCRIE - Assistance - Renewal               931                          0           0      931            959                      0              2       961
            Applicant
            SCRIE - Bring Benefit to New                48                          0           0       48             62                      0              0           62
            Apartment
            SCRIE - New Landlord or Building            17                          0           0       17             17                      0              0           17
            Manager
            SCRIE - Status Lookup                    1,813                          0           6    1,819          1,858                      0              6     1,864
            SCRIE - Submit Updated Contact             288                          0           2      290            817                      0              6       823
            Information or New Lease
            SCRIE Transition to Department             449                          0           1      450            940                      0              5       945
            of Finance
            Sales Tax Complaint                         12                      18              0       30             75                     91              1       167
            Service Request Follow-up                  941                          0           3      944          1,976                      0              8     1,984
            Sidewalk Repair Payment Plan                10                          0           0       10             85                      0              0           85
            Soldiers and Sailors Civil Relief               2                       0           0           2              9                   0              1           10
            Act
            Staff Information Provided                      1                       0           0           1          16                      0              0           16
            State Property Tax Rebate for                   1                       2           0           3          67                    137              2       206
            NYC Owners - Inquiry
            Surveyor Tax Map                            25                          0           0       25            135                      0              1       136
            Tax Map Information                         51                          0           1       52            400                      0              3       403
            Third Party Notification of                 16                          0           0       16             67                      0              0           67
            Property Taxes
            Towed Vehicle Lookup - Plate            10,504                          0         121   10,625         53,075                      1            660    53,736
            Number Known
            Towed Vehicle Lookup - Plate             2,352                          0           9    2,361          9,872                  2,291             83    12,246
            Number Unknown
            Unincorporated Business Tax                                                                     0              2                  29              0           31
            Form - 1099G
            Unspecified                                                                                     0              3                   0              0           3
            Utility Tax                                     0                       1           0           1              3                   7              0           10
            Vendor Tax Clearance Certificate                2                       1           0           3          91                    213              1       305
DOF Total                                           78,833                   5,279            385   84,497        325,420                 44,003          1,954   371,377
                                                                        Month                                                        Fiscal Year
Agency             Inquiry Name               Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                               at 311                                Recorded                 at 311                               Recorded
DOHMH    Add Chemicals to Water Supply -                 0                       1           0           1              5                   4             0            9
         Obtain Permit
         Air Pollution Monitoring Devices -              3                       0           0           3          16                      0             0            16
         Information
         Air Pollution Monitoring Devices -              0                       1           0           1              1                   2             0            3
         Report Damage
         Air Quality After a Fire                        6                       0           0           6          26                     11             0            37
         Alcohol Use in New York City                    2                       2           0           4          22                     11             0            33
         Brochure
         Animal Facility Complaint -                     9                       0           0           9          57                      0             0            57
         Unpermitted
         Animal Facility Complaint -                     7                       0           2           9          55                      0             15           70
         Unsanitary
         Anthrax Information                                                                             0              1                   7             0            8
         Asbestos Complaint - Not                    52                          0           0       52            304                      0             4        308
         Disturbed
         Asthma Information                              5                   23              0       28             47                    108             0        155
         Avian Flu Information                           2                       0           0           2          15                      0             0            15
         Bathing Beach - Obtain Permit                                                                   0              5                   0             1            6
         Bay Imaging Mammogram                                                                           0              1                   1             0            2
         Records
         Beach Closures and Advisories                                                                   0         279                      0             1        280
         Due to Health Risk
         Bed Bug Complaint - Day Care                    4                       2           0           6              9                  13             0            22
         Bed Bug Control for Homeowners             347                    142               3      492          2,084                  1,256             20     3,360
         Bees or Wasps Complaint -                   22                          0           0       22            897                      0             9        906
         Private Property
         Bees or Wasps Complaint - Public                8                       0           0           8         210                      0             2        212
         Property
         Bicycle Fatalities and Serious                  0                       2           0           2              6                   3             0            9
         Injury Report
         Bicycle Safety for Workers and                  3                       3           0           6              6                   4             0            10
         Employers
         Birth Certificate Correction or            455                          0           2      457          2,650                      0             16     2,666
         Change
         Birth Certificate for a Mentally                8                       9           0       17             31                     51             0            82
         Incapacitated Person
         Birth Certificate from 1910 to                                                                  0         244                      0             1        245
         Present - By Fax
         Birth Certificate from 1910 to             529                          0           5      534          2,276                      1             15     2,292
         Present - By Internet
         Birth Certificate from 1910 to             628                          0           1      629          2,971                      0             19     2,990
         Present - By Mail
         Birth Certificate from 1910 to                                                                  0       1,363                    984             12     2,359
         Present - By Phone
         Birth Certificate from 1910 to           1,551                          0          11    1,562          8,861                      0             64     8,925
         Present - In Person
         Birth Control Brochure                          2                       7           0           9          10                     22             0            32
         Blood Pressure Health Bulletin              19                          0           0       19            138                      0             1        139
         Bottled Water Complaint - Plain                 5                       0           1           6          21                      0             7            28
         Bottled Water Distribution Permit               7                       0           0           7          54                      5             0            59
         Information
         Breastfeeding Assistance and                    6                   11              1       18             34                     87             1        122
         Information
         Burn Calories, Not Electricity                  1                       0           0           1              7                  11             0            18
         Poster
         CPR or Defibrillator Training               30                      82              1      113            180                    524             7        711
         Calorie Posting Complaint                       4                       0           0           4          18                      0             0            18
         Calorie Posting Regulation                      5                       5           0       10             17                     14             0            31
         Information
         Camphor or Alconfor Product                                                                     0              3                   1             0            4
         Information or Complaint
         Cancer Information                          24                      11              0       35            136                    106             1        243
         Carriage Horse Education Course                                                                 0              3                  10             0            13
         Cell Phone Use and Health                       3                       0           0           3          13                      5             0            18
         Children's Eye Exams or                         7                   14              0       21             57                     79             0        136
         Information
         Chinese Herbal Medicine - Health                                                                0              0                   1             0            1
         Risks
         City Response to Swine Flu                  81                          0           0       81            172                      0             2        174
         Cleaning Up After a Flood or                    9                       4           0       13             53                     20             1            74
         Sewage Overflow
                                                                          Month                                                        Fiscal Year
Agency             Inquiry Name                 Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                 at 311                                Recorded                 at 311                               Recorded
         Colon Cancer Brochure                             1                       0           0           1              9                   0              0           9
         Communicable Diseases                         77                    129               1      207            300                    579              3       882
         Information and Reports
         Community Health Profile                          2                       4           0           6              9                  20              0           29
         Condoms                                       22                      42              0       64            126                    300              1       427
         Cosmetic Oil Injections Complaint                                                                 0              2                   4              0           6
         or Information - English
         Cut the Salt Campaign                             1                       1           0           2          13                     10              0           23
         Day Care Center Complaint                     78                      90              2      170            459                    601              6     1,066
         Day Care Center License and                  345                    579               5      929          1,827                  3,722             26     5,575
         Operation
         Day Care Center Referrals                    136                    144               3      283          1,018                  1,426             15     2,459
         Dead Animal - 10 or More                          1                       2           0           3          15                      5              0           20
         Dead Bird - 10 or More                            6                       1           0           7          43                     13              1           57
         Dead Bird - 9 or Fewer                        24                          0           0       24            346                      0              4       350
         Dead Bird on Private Property                 20                          0           0       20            285                      0              1       286
         Dead Goose, Swan, Duck,                           3                       0           0           3          10                      0              0           10
         Chicken or Turkey - 1 or 2
         Dead Goose, Swan, Duck,                                                                           0              7                   0              0           7
         Chicken or Turkey - 3 or More
         Death Certificate Correction                  39                          0           0       39            220                      0              2       222
         Death Certificate from 1949 to               413                          0           1      414          2,418                      0             14     2,432
         Present
         Defibrillator Complaint                           0                       1           0           1              5                   7              0           12
         Dental Services for Children -                                                                    0          51                     30              1           82
         Bronx and Upper Manhattan
         Dental Services for Children -                    1                       0           0           1          50                     30              0           80
         Brooklyn, Staten Island and
         Midtown Manhattan
         Dental Services for Children -                                                                    0          12                     27              0           39
         Queens and Lower Manhattan
         Dental Services for Children -                48                      31              1       80            148                    141              2       291
         Records and Referrals
         Department of Health Clinic                       8                       8           0       16             25                     27              0           52
         Complaint or Compliment
         Department of Health and Mental                   9                   20              0       29             64                    149              1       214
         Hygiene Public Speaker
         Depression Health Bulletin                    22                          0           0       22             84                      0              0           84
         Diabetes in Pregnancy                                                                             0              3                   2              0           5
         Diabetes is Epidemic Health                   46                          0           0       46            305                      0              2       307
         Bulletin
         Discharge Waste Into City Waters                                                                  0              4                   2              0           6
         - Obtain Permit
         District Public Health Office -                   7                       4           0       11             54                     64              1       119
         Bronx
         District Public Health Office -               15                      20              0       35             73                    115              2       190
         Brooklyn
         District Public Health Office - East              7                       6           0       13             41                     69              0       110
         and Central Harlem
         Division Information Provided              4,108                          1          11    4,120          8,690                      1             23     8,714
         Division Referral                            112                      21              1      134            244                    113              1       358
         Dog License - Mail Application               412                          0           0      412          2,200                      0             17     2,217
         Dog License - Online Application             177                          0           1      178            941                      0              9       950
         Dog License - Status                         195                    437               2      634            809                  2,275              7     3,091
         Dog or Animal Waste - Private                212                          0          17      229          1,557                      0            139     1,696
         Property
         Drug Treatment - Heroin, Pain                 69                    343               5      417            373                  1,747             16     2,136
         Relievers, or Other Drugs
         Emergency Contraception                       10                      15              0       25             58                     63              1       122
         Environmental Public Health Web                   8                       0           0           8          16                      0              0           16
         Page
         Epilepsy Information and                          2                       0           0           2          13                     15              0           28
         Referrals
         Extra Health Insurance for a Child                4                       7           0       11             38                     37              0           75
         With Special Health Care Needs
         Family Planning                                   5                   32              1       38             43                    170              1       214
         Feeding Pigeons or Stray Animals                                                                  0              7                   0              0           7
         Complaint
         Fingerprinting - Home-Based or               112                          0           0      112            576                      0              2       578
         After-School Child Care
                                                                        Month                                                        Fiscal Year
Agency             Inquiry Name               Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                               at 311                                Recorded                 at 311                               Recorded
         Fish and Mercury Brochure                       1                       1           0           2          14                     20              0           34
         Fix Lead Paint Hazards Brochure             12                          9           0       21             63                     67              0       130
         Flu 19 to 49                             1,457                      41            356    1,854          3,013                     94            743     3,850
         Flu 4                                       34                          1          15       50             70                      2             31       103
         Flu 5 to 18                                312                      13             91      416            589                     30            185       804
         Flu 50 to 64                             1,449                      43            388    1,880          2,641                     92            695     3,428
         Flu 6 Months to 3                           87                          3          27      117            182                      9             53       244
         Flu 65 and Over                          2,122                      86            575    2,783          3,441                    175            929     4,545
         Flu Assistance - Sick Person               610                    280               5      895            859                    280              6     1,145
         Medical Help
         Flu Information Outside New York            64                          0           0       64            105                      0              0       105
         City
         Flu Poster - Cover Your Cough               28                          0           0       28            192                      0              0       192
         Flu Poster - Wash Your Hands                30                          0           0       30            156                      0              0       156
         Flu Prevention                              50                          0           1       51            230                      0              4       234
         Flu Vaccine Health Bulletin                 76                          0           0       76            376                      0              1       377
         Flu Vaccine Reaction                       109                          0           0      109            146                      0              0       146
         Food Cart - Schedule New Permit                 4                       4           0           8          28                     37              0           65
         Inspection
         Food Poisoning Complaint - 1 or 2          200                          0           2      202            995                      0             30     1,025
         People Sick
         Food Poisoning Complaint - 3 or             25                          0           1       26            160                      0              4       164
         More People Sick
         Food Safety Complaint - Cafeteria           33                          0           3       36            172                      0             21       193
         or Bakery
         Food Safety Complaint - Deli or            326                          0          53      379          2,045                      0            244     2,289
         Restaurant
         Food Safety Complaint - Food                58                          0           0       58            459                      0              7       466
         Cart, Stand or Truck
         Food Safety Complaint - Other               43                          0           3       46            223                      0             38       261
         Location
         Free Blood Pressure Testing in                  8                       2           0       10             25                     20              0           45
         Pharmacies
         Gay and Lesbian Health                          6                       1           0           7          17                      9              0           26
         Information
         Golden Apple Food Safety                    15                      18              0       33            128                    159              0       287
         Course - Registration
         Golden Apple Food Safety                                                                        0              2                   9              0           11
         Course - Request for Waiver
         Great American Smokeout 2009               131                    124               2      257            131                    124              2       257
         Green Cart Application                                                                          0          15                      0              0           15
         Information
         Green Cart Application and                  12                      21              0       33            129                    226              0       355
         Information
         Green Cart Vendor Guide                                                                         0              3                   3              0           6
         Guard Dog - Register or Report              13                      16              0       29             51                    108              0       159
         Ownership Change
         HIV and AIDS Information or                 48                    190               0      238            239                    975              5     1,219
         Testing
         HIV-AIDS Report                                 2                       0           0           2          12                      5              0           17
         Health Academy Courses                     262                    271               3      536          1,313                  2,046             17     3,376
         Health Care Proxy Form and                  17                      15              0       32             43                     62              0       105
         Information
         Health Care for Former Inmates -                6                       7           0       13             46                     28              1           75
         Brooklyn and Queens
         Health Care for Former Inmates -                3                       1           0           4          17                     12              1           30
         Lower Manhattan and Staten
         Island
         Health Care for Former Inmates -                8                       0           0           8          34                     10              0           44
         Upper Manhattan and the Bronx
         Health Care or Medical Records                  7                       9           0       16             34                     72              0       106
         for Inmates
         Health Disparity Report                                                                         0              1                   2              0           3
         Health Effects of Artifical Turf                2                       0           0           2              3                   0              0           3
         Health Effects of Asbestos                  18                          5           0       23             88                     40              2       130
         Health Effects of Dry Cleaning                  0                       3           0           3              0                   3              0           3
         Odors
         Health Effects of Fiberglass                                                                    0              2                   1              0           3
         Health Effects of Mold                      43                      26              0       69            219                    153              0       372
         Health Effects of PCBs in Building                                                              0              1                   3              0           4
                                                                          Month                                                        Fiscal Year
Agency               Inquiry Name               Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                 at 311                                Recorded                 at 311                               Recorded
         Materials
         Health Effects of Pigeon                          3                       0           0           3          13                     13              0           26
         Droppings
         Health Passport                                   2                       9           0       11                 8                  37              0           45
         Health and Mental Hygiene                     80                    194               1      275            367                  1,386              9     1,762
         Literature Request
         Healthy Heart Cholesterol Health                  7                       0           0           7          67                      0              0           67
         Bulletin
         Healthy Homes Hardware Store                      1                       0           0           1              1                   2              0           3
         Campaign
         Healthy Homes Information                         6                       1           0           7          23                     13              0           36
         Healthy Parenting Health Bulletin                 0                       1           0           1              9                  14              0           23
         Heat Complaint - Day Care -                       3                       1           0           4          10                      6              0           16
         Inadequate Heat
         Heat Complaint - Non-Residential             213                          0           3      216            631                      0              9       640
         Building
         Helping Children Reach a Healthy                  4                       6           0       10             25                     35              0           60
         Weight Booklet
         Hepatitis A and B Vaccination                 20                      39              0       59            124                    239              2       365
         Hepatitis C Testing                               9                       8           0       17             32                     52              1           85
         Home Visits to New Mothers -                      5                       1           0           6          30                     19              0           49
         Bronx
         Home Visits to New Mothers -                  13                          9           0       22             54                     33              0           87
         Brooklyn
         Home Visits to New Mothers -                      7                       0           0           7          23                     15              0           38
         Harlem
         Horse Tag License Issuance                        1                       1           0           2              4                   7              0           11
         How Are We Doing Sign                             3                       0           0           3          21                      0              0           21
         How Much is Too Much Health                       7                       0           0           7          28                      0              0           28
         Bulletin
         How to Lose Weight and Keep It                28                          0           0       28            132                      0              0       132
         Off Health Bulletin
         How to Make Your Home                             3                       0           0           3          44                      0              0           44
         Smoke-Free Health Bulletin
         How to Plan Your Health Care in                   7                       2           0           9          14                     32              0           46
         Advance Health Bulletin
         Illegal Animal Being Kept as Pet              60                          0          14       74            455                      0             82       537
         Illegal Animal Being Sold                         6                       0           1           7          32                      0              7           39
         Illegal Pesticides - For Information              4                       1           0           5          15                      9              0           24
         and to Report Sale
         Illness Caused by Drinking Water              12                          0           0       12             64                      0              1           65
         Immigrant Health Report                                                                           0              1                   0              0           1
         Immunization 19 and Older                    127                          0          60      187            669                      1            336     1,006
         Immunization 4 to 18                          17                          0          19       36             74                      0             78       152
         Immunization 4 to 18 School                       2                       0          35       37                 8                   0            193       201
         Health
         Immunization Clinic and School               171                          0          41      212            893                      0            219     1,112
         Medical Exam Referral
         Immunization Less than 4                          1                       0           9       10                 2                   0             50           52
         Immunization Multiple Individuals                 7                       0          27       34             27                      1            227       255
         Immunization Record Request                   80                    128               1      209            415                    803              4     1,222
         Immunization Requirements for                 26                      46              2       74            167                    280              2       449
         School Enrollment
         Important Information for Food                10                          0           0       10             72                      0              0           72
         Service Establishments Brochure
         Imported Cosmetics or Herbal                                                                      0              1                   2              0           3
         Medicine Containing Lead or
         Mercury
         Imported Lead-Contaminated                                                                        0              1                   1              0           2
         Candies
         Indian Herbal Medicine                                                                            0              1                   1              0           2
         Information - For Consumer
         Indoor Air Quality Complaint                 572                          0          11      583          2,873                      0             39     2,912
         Indoor Air Quality Complaint - Dry                4                       0           0           4          31                      0              1           32
         Cleaning Odor
         Indoor Air Quality Complaint -               108                          0           1      109            534                      0             11       545
         Odor from Neighbor
         Information for Health Care                   33                    156               0      189            167                    799              3       969
         Providers
         Intimate Partner Violence Health                  3                       3           0           6          16                      8              0           24
         Bulletin
                                                                        Month                                                        Fiscal Year
Agency             Inquiry Name               Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                               at 311                                Recorded                 at 311                               Recorded
         Know Your HIV Status Health                     8                       0           0           8          19                      0             0            19
         Bulletin
         Lead Paint Complaint - 1 or 2               15                      10              0       25            135                     94             2        231
         Family Home
         Lead Paint Complaint -                      13                      22              0       35             75                    116             1        192
         Renovation and Repair
         Lead Paint Repairs - Grants for             11                      15              0       26             36                     42             0            78
         Landlords
         Lead Poisoning Prevention -                 23                      25              1       49            116                    145             3        264
         Children
         Lead Poisoning Prevention -                     6                       3           0           9          14                     13             0            27
         Construction Workers
         Lead Poisoning Prevention -                     3                       3           0           6          13                     19             0            32
         Pregnant Women and Teens
         Lead Poisoning Prevention                                                                       0              1                   2             0            3
         Information for Pregnant or
         Parenting Teens
         Learning Disabilities Information           16                          9           1       26             94                    133             2        229
         and Referrals
         Letter of Exemplification                   28                      40              1       69            131                    198             4        333
         LifeNet                                    424                   1,206             10    1,640          2,138                  6,066             45     8,249
         LifeNet - Chinese                               2                       2           0           4          16                     44             1            61
         LifeNet - Spanish                           69                    207               1      277            334                  1,007             2      1,343
         Lifeguard Complaint - Private                                                                   0          12                      0             0            12
         Beach or Pool
         Meningitis - General Information                9                       0           0           9          36                      0             1            37
         Mercury - Information or                        2                       7           0           9          14                     40             1            55
         Complaint
         Missing Safety Equipment or Sign                                                                0          11                      0             0            11
         Complaint - Beach or Pool
         Mold Complaint - Commercial                     7                       0           0           7          70                      0             1            71
         Location
         Mold Complaint - Workplace with                 7                       0           0           7          20                      0             0            20
         10 or Less Employees
         Mold and Mildew Fact Sheet                  47                      26              0       73            228                    196             1        425
         Mosquito Spraying Schedule                                                                      0       1,355                      0             17     1,372
         Mouse and Roach Control                         8                       3           0       11             52                     26             0            78
         Brochure - Tips
         NYC Condom Breakage                                                                             0              6                   0             0            6
         Complaint
         NYC Water Health Bulletin                       9                       0           0           9          51                      0             1            52
         Needle Exchange                                 1                       4           0           5          15                     40             0            55
         New York City Strategic Alliance                4                       0           0           4          13                      8             0            21
         for Health Information
         Nicotine Patch and Gum Program                  3                       0           0           3          95                      0             2            97
         - Anti-Smoking Television Ads
         Nicotine Patch and Gum Program                                                                  0          10                      0             0            10
         - Delivery Information
         Noise Safety and Health                         4                       0           0           4          11                      3             0            14
         Notice of Health Violation                  37                      92              1      130            202                    484             4        690
         Nurses for Pregnant Teens and               26                          6           9       41            168                     34             59       261
         Women
         Office Ergonomics                               0                       1           0           1              1                   1             0            2
         Opt-Out of Diabetes Intervention                4                       8           1       13             25                     33             1            59
         Orthodontic Services for Children               2                       2           0           4          15                     26             0            41
         Partner Notification - AIDS and                 4                       2           0           6          29                     25             0            54
         HIV
         Paternity Acknowledgment Form               39                      59              0       98            152                    308             1        461
         Pest Control Brochure - Research                6                       2           0           8          30                     26             0            56
         Data
         Pesticide Application Without                   7                       1           0           8          16                     12             0            28
         Notification
         Pet Store - Dogs and Cats Not                   1                       0           0           1              6                   0             0            6
         Sold - Unpermitted
         Pet Store - Dogs and Cats Not                   4                       0           0           4          24                      0             0            24
         Sold - Unsanitary
         Petting Zoo - Obtain Permit                     1                       0           0           1              2                   1             0            3
         Petting Zoo or Animal Exhibit -                                                                 0              3                   0             0            3
         Unpermitted
         Physically Handicapped or                   14                          7           0       21             67                     55             0        122
         Chronically Sick Child - Financial
         Assistance
                                                                        Month                                                        Fiscal Year
Agency             Inquiry Name               Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                               at 311                                Recorded                 at 311                               Recorded
         Physically Handicapped or                       1                       0           0           1              6                   4              0           10
         Chronically Sick Child -
         Orthodontic Services
         Physically Handicapped or                   61                      64              1      126            267                    358              5       630
         Chronically Sick Child - Referrals
         Pigeon Droppings or Odor                    99                          0           9      108            747                      0             78       825
         Complaint
         Pigeon Trapping Without a Permit                2                       2           0           4          37                     18              0           55
         Complaint
         Poison Control Center - English             97                    413               2      512            513                  2,235             14     2,762
         Poison Control Center - Spanish             12                      20              0       32             35                     76              0       111
         Poison Ivy Complaint - Private                  1                       0           0           1          83                      0              1           84
         Property
         Pool, Sauna, Steam Room -                       5                       5           0       10             39                     38              1           78
         Obtain Permit
         Portable Toilet Complaint                       6                       0           0           6         115                      0              2       117
         Pre-Demolition Rodent                           0                       4           0           4          19                     28              0           47
         Extermination Certificate
         Private Beach Complaint                         3                       0           0           3          10                      0              0           10
         Private Pool or Sauna Complaint                 7                       0           0           7          97                      0              1           98
         Public Health Library                           4                       1           0           5          10                      4              0           14
         Public Hearings - Department of                 3                       5           0           8          14                     21              0           35
         Health
         Quit Smoking Brochure                       15                          0           0       15            169                      0              2       171
         Quit Smoking Clinics                                                                            0              4                   0              0           4
         Rabies Protection for Humans                    3                       1           0           4          26                     17              0           43
         and Pets Brochure
         Raccoon Control for Homeowners             133                      54              1      188          1,297                    421             10     1,728
         Raccoon Roundworm Infection                     4                       0           0           4          42                      0              1           43
         Information
         Radiation Equipment Permit                      6                   10              0       16             30                     76              0       106
         Radioactive Materials Complaint                 1                       0           0           1          15                      0              0           15
         Radioactive Materials License                   1                       2           0           3              6                  11              1           18
         Rapid HIV Testing                           25                          8           0       33            126                     24              2       152
         Rat Control Brochure - Tips                     3                       2           0           5          29                     21              0           50
         Rat Control Web Page                        16                          0           0       16             93                      0              0           93
         Rat Poison Signs                                3                       0           0           3          36                      0              0           36
         Report Animal Bite                          37                      87              1      125            205                    543              5       753
         Residential Pool Complaint                      4                       0           0           4          71                      0              0           71
         Restaurant - Schedule Pre-Permit            12                      15              0       27             69                    116              0       185
         Inspection
         Restaurant Bathroom                         33                          0           0       33            175                      0              2       177
         Requirements
         Restaurant CPR Requirements                     9                   10              0       19             67                     51              1       119
         Restaurant Worker Safety                                                                        0              1                   0              0           1
         Restaurant and Food                         36                      41              1       78            190                    249              2       441
         Establishment Inspection Report
         Rodent Bite                                     2                   12              0       14             22                     65              0           87
         Rodent Complaint - Other                 1,403                          0          12    1,415          9,961                      0             94    10,055
         Location
         Rodent Complaint - Restaurant or            91                          0           1       92            552                      0             12       564
         Other Food Service
         Establishment
         SPAN Office - Bronx                             2                       0           0           2              7                   4              0           11
         SPAN Office - Brooklyn                          1                       0           0           1              2                   1              0           3
         SPAN Office - Manhattan                         2                       1           0           3              3                   4              0           7
         SPAN Office - Queens                            1                       1           0           2              4                   3              0           7
         Safe Use of Floor Varnishes                     0                       1           0           1              6                  11              0           17
         Safe Work Practices for Lead                12                      10              0       22             75                     76              0       151
         Paint Removal
         School Closure Survey                                                                           0              0                   2              0           2
         Seasonal Flu Vaccination at                                                                     0          26                      0              0           26
         School
         Seasonal Flu Vaccine Shot or               807                          0         341    1,148          6,200                      0            710     6,910
         Spray
         September 11 Benefit Program                    3                       3           0           6          17                     29              0           46
         for Mental Health and Substance
         Use
         September 11 Social Service                                                                     0          46                     28              0           74
         Referrals
                                                                         Month                                                        Fiscal Year
Agency             Inquiry Name                Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                at 311                                Recorded                 at 311                               Recorded
         Service Request Follow-up                   397                          0           2      399          2,829                      0             27     2,856
         Services for Developmentally                 63                    136               0      199            272                    625              4       901
         Delayed Infants
         Services for Mentally Retarded               23                      18              0       41            105                    103              0       208
         and Developmentally Disabled
         Persons - Bronx
         Services for Mentally Retarded               24                      26              0       50            132                    124              1       257
         and Developmentally Disabled
         Persons - Brooklyn
         Services for Mentally Retarded               16                      15              0       31             87                     67              1       155
         and Developmentally Disabled
         Persons - Manhattan
         Services for Mentally Retarded               15                      16              0       31             78                     99              1       178
         and Developmentally Disabled
         Persons - Queens
         Services for Mentally Retarded                   2                       0           0           2          16                     16              0           32
         and Developmentally Disabled
         Persons - Staten Island
         Sexually Transmitted Disease                542                    290               5      837          2,932                  1,466             25     4,423
         Information or Treatment
         Shape Up New York                            14                          4           0       18             90                     23              2       115
         Smoke Free Air Act - Waiver                      2                       0           0           2          14                     12              1           27
         information
         Smoking Complaint - Bar or                   50                          0           2       52            217                      0              6       223
         Restaurant
         Smoking Complaint - Other                   124                          0          16      140            568                      0             81       649
         Location
         Smoking Law Information                      44                          0           0       44            232                      0              1       233
         Brochure
         Smoking Regulations -                       116                          0           0      116            519                      0              7       526
         Residences
         Staff Information Provided                       1                       0           0           1          13                      0              0           13
         Standing Water                               55                          0           0       55          2,088                      0             10     2,098
         Status of Request for Death                  72                    147               0      219            458                    793              1     1,252
         Certificate from 1949 to Present
         Status of a Birth Certificate Order         357                    586               2      945          1,692                  2,798             12     4,502
         Status on Standing Water Report                                                                  0          66                      0              0           66
         Summer Heat-Related Illness                      2                       0           0           2          10                     11              0           21
         Prevention Information
         Summer or Day Camp License                       2                       4           0           6          32                     50              0           82
         and Operation
         Summer, Overnight or Day Camp                                                                    0         167                      0              1       168
         Complaint
         Summer, Overnight or Day Camp                    2                       3           0           5         576                    706              6     1,288
         Referrals - General
         Swine Flu Fact Sheet                         34                          0           0       34            251                      0              0       251
         Swine Flu Fact Sheet - For                       9                       0           0           9          59                      0              0           59
         Employer
         Swine Flu Fact Sheet - For Group                                                                 0          35                      0              0           35
         Setting
         Swine Flu Information                                                                            0          52                      0              0           52
         Swine Flu Public School Health                                                                   0              2                   0              0           2
         Safety
         Swine Flu Report from Day Care                   8                       6           0       14             20                     13              0           33
         Operator
         Swine Flu Report from Health                     5                   16              0       21             23                     64              0           87
         Care Provider
         Swine Flu Vaccine Shot or Spray          20,338                          0         172   20,510         27,563                      0            221    27,784
         Swine Flu Vaccine Shot or Spray             810                          0           3      813            810                      0              3       813
         - Weekend Clinics
         Take Care New York                               8                       9           0       17             29                     45              1           75
         Take Good Care of Your Baby                      2                       2           0           4          14                     21              1           36
         Brochure
         Take a Walk New York                             1                       0           0           1              6                   4              0           10
         Tattoo Parlor Complaint                      19                          0           0       19             94                      0              2           96
         Teen Sexual Health Services and              34                      21              0       55            159                    164              0       323
         Information
         Tourette Syndrome Information                                                                    0              1                   2              0           3
         and Referrals
         Trans Fat Complaint                              3                       0           0           3              8                   0              0           8
         Trans Fat Information for                        2                       1           0           3              5                   9              0           14
         Consumers
         Trans Fat Regulations for Food                   0                       2           0           2              2                   4              0           6
                                                                            Month                                                        Fiscal Year
Agency                  Inquiry Name              Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                   at 311                                Recorded                 at 311                               Recorded
              Service Establishments
              Trauma Scene Cleanup                           6                       2           0           8          37                     29              0           66
              Tuberculosis Information or               109                      36             42      187            777                    245            209     1,231
              Treatment
              Unleashed Dog                             116                          0          12      128            743                      0             77       820
              Unlicensed Dog Complaint                   13                          0           2       15             85                      0             10           95
              Unlicensed Food Preparation or             32                          0           1       33            195                      0              5       200
              Sale
              Unsanitary Animal Condition on                                                                 0          18                      0              2           20
              Private Property
              Using Nicotine Patches or Gum              15                          0           0       15             80                      0              0           80
              Vital Signs Report                                                                             0              0                   1              0           1
              Volunteer - Flu Fighters                       9                   15              0       24             46                     65              1       112
              Water Coils and Roof Tanks                     2                       0           0           2              4                   3              0           7
              Commercial Treatment - Obtain
              Permit
              Water Potability Certificate                   3                       3           0           6              7                  14              0           21
              Water Quality Complaint - Beach                3                       0           0           3          55                      0              0           55
              or Pool
              Water Safety Brochure                                                                          0              1                   2              0           3
              Water Well - Obtain Permit                     1                       3           0           4              7                   8              0           15
              West Nile Virus Information                    2                       0           0           2         134                      0              0       134
              Wild Animal Exhibition Permit                  1                       0           0           1              6                   7              0           13
              Window Guard Complaint - From              12                          0           0       12             80                      0              0           80
              Landlord
              Window Guard Complaint - From             144                          0           0      144            794                      0              9       803
              Tenant
              Window Guard Information                  116                      57              1      174            607                    415              9     1,031
              Wolff-Alport Radiation Survey                                                                  0              0                   1              0           1
              Fact Sheet
              Women's Health Bulletin                        4                       0           0           4          23                      0              0           23
              Women's Health Information                208                    742               5      955          1,036                  4,117             29     5,182
              Women's Health Report                                                                          0              1                   0              0           1
              World Trade Center Health                      5                       2           0           7          22                     17              0           39
              Registry
              World Trade Center Health                      2                       4           0           6          11                     11              0           22
              Registry - Enrolled Participants
              X-Ray Machine Complaint                        4                       0           0           4          17                      0              0           17
              Your New Baby Brochure                     27                          0           0       27            145                      0              2       147
DOHMH Total                                          47,857                   8,753          2,487   59,097        148,521                 49,674          6,651   204,846
DOI           Become a City Marshal                          5                       0           0           5          32                      0              0           32
              City Marshal or Sheriff Complaint          39                      36              0       75            170                    200              0       370
              City Worker or Contractor                  58                      56              3      117            293                    328              6       627
              Corruption
              Contact or Locate a City Marshal          256                          0           3      259          1,245                      0             27     1,272
              Division Information Provided              12                          0           0       12             49                      0              1           50
              Division Referral                              1                       0           0           1              5                   0              0           5
              Fingerprinting - Center-Based              29                      12              0       41            197                     77              1       275
              Day Care or Pre-School
              Staff Information Provided                                                                     0              1                   0              0           1
DOI Total                                               400                    104               6      510          1,992                    605             35     2,632
DOITT         ACCESS NYC                                741                          0           3      744          3,951                      1             19     3,971
              Cable Television Complaint -                   5                       6           0       11             19                     29              1           49
              Follow Up Only
              Cable Television Complaint -              115                          0           2      117            655                      0              8       663
              General
              Cable Television Complaint -              106                          0           4      110            663                      0             15       678
              Service
              Division Information Provided                  8                       0           0           8          45                      0              0           45
              Division Referral                              3                       0           0           3              7                   0              0           7
              Mobile Telecom Equipment -                     4                       1           0           5          20                      8              0           28
              Complaint
              Mobile Telecom Equipment -                     6                       0           0           6          19                      5              0           24
              General Information
              NYC Radio and Television -                 88                      67              0      155            310                    186              6       502
              Information and Complaint
              NYC TV Clips                                   2                       0           0           2              3                   0              1           4
              NYC TV Schedule                                2                       0           0           2          17                      0              0           17
                                                                           Month                                                        Fiscal Year
Agency                  Inquiry Name             Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                  at 311                                Recorded                 at 311                               Recorded
              NYC TV Video Transcript                                                                       0              2                   0             0            2
              NYC TV on NBC                                                                                 0          11                      0             0            11
              Overcharge - Cable Company                    2                       0           0           2              4                   0             0            4
              Pay Phone Complaint - Building            10                          0           1       11             60                      0             2            62
              Pay Phone Complaint - Street             244                          0          12      256            861                      0             38       899
              Service Request Follow-up                 16                          0           0       16             62                      0             2            64
              Sponsor NYC TV                                1                       0           0           1              1                   0             0            1
              Staff Information Provided                    1                       0           0           1              7                   0             0            7
              Verizon City-Wide Cable TV                48                          0           0       48            411                      0             1        412
              Franchise
DOITT Total                                          1,402                      74             22    1,498          7,128                    229             93     7,450
DOJ           Division Information Provided                 1                       0           0           1              1                   0             0            1
              Terrorist Trial in New York City          26                      25              2       53             26                     25             2            53
DOJ Total                                               27                      25              2       54             27                     25             2            54
DOP           Adult Probation Investigations -              0                       4           0           4              7                  17             0            24
              Bronx
              Adult Probation Investigations -              8                       5           0       13             20                     13             0            33
              Brooklyn
              Adult Probation Investigations -              4                       2           0           6          15                      9             0            24
              Manhattan
              Adult Probation Investigations -              1                       1           0           2              8                   4             1            13
              Queens
              Adult Probation Investigations -              1                       0           0           1              3                   0             0            3
              Staten Island
              Adult Probation Supervision -                 6                   23              0       29             51                    110             0        161
              Bronx
              Adult Probation Supervision -             19                      33              0       52            113                    188             1        302
              Brooklyn
              Adult Probation Supervision -                 6                   13              1       20             60                     97             1        158
              Manhattan
              Adult Probation Supervision -             10                      10              0       20             48                     76             1        125
              Queens
              Adult Probation Supervision -                 7                       9           0       16             19                     33             0            52
              Staten Island
              Division Information Provided                 3                       0           0           3          10                      0             0            10
              Division Referral                             2                       0           0           2              6                   0             0            6
              Juvenile Probation Services -                 1                       0           0           1              3                   4             0            7
              Bronx
              Juvenile Probation Services -                 2                       3           0           5          11                     17             0            28
              Brooklyn
              Juvenile Probation Services -                 1                       0           0           1              4                   2             0            6
              Manhattan
              Juvenile Probation Services -                 1                       2           0           3              7                   4             0            11
              Queens
              Juvenile Probation Services -                 0                       1           0           1              0                   2             0            2
              Staten Island
              Juvenile Probation Supervision -              1                       1           0           2              3                   2             0            5
              Bronx
              Juvenile Probation Supervision -              2                       0           0           2              7                   8             0            15
              Brooklyn
              Juvenile Probation Supervision -              0                       1           0           1              1                   4             0            5
              Manhattan
              Juvenile Probation Supervision -              0                       1           0           1              2                   8             0            10
              Queens
              Juvenile Probation Supervision -              0                       3           0           3              0                   4             0            4
              Staten Island
              Probation Warrant Enforcement                 4                       0           0           4          29                     20             0            49
              Restitution as Condition of                   1                       1           0           2              2                   6             0            8
              Probation
DOP Total                                               80                    113               1      194            429                    628             4      1,061
DORIS         Archived Criminal Court Records           14                          7           0       21             55                     42             0            97
              Birth Certificate Before 1910             18                          0           1       19            186                      0             4        190
              Classic Photos from the City              28                          0           0       28            116                      0             2        118
              Archives
              Death Certificate Before 1949             49                          0           0       49            252                      0             0        252
              Division Information Provided             11                          0           0       11             80                      0             0            80
              Division Referral                             2                       0           0           2              5                   0             1            6
              Genealogy Research                        14                          0           0       14            140                      0             1        141
              Heirloom Copies of Certificates               1                       0           0           1          11                      0             0            11
              Marriage Certificate Before 1930          39                          0           0       39            222                      0             4        226
                                                                             Month                                                        Fiscal Year
Agency                  Inquiry Name               Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                    at 311                                Recorded                 at 311                               Recorded
              Municipal Reference Research                15                      21              0       36             88                    110              3       201
              Assistance
              Permission to Publish Municipal             15                          0           0       15             66                      0              0           66
              Archives Photographs
              Purchase 1940 Property                          9                       0           1       10             52                      0              1           53
              Photographs
              Service Request Follow-up                       1                       0           0           1              4                   0              0           4
              Staff Information Provided                                                                      0              1                   0              0           1
DORIS Total                                              216                      28              2      246          1,278                    152             16     1,446
DOT           Adopt-A-Highway Information                     1                       3           0           4          11                     20              0           31
              Alternate Side Parking Calendar            666                          0           5      671          2,476                      0             22     2,498
              Alternate Side Parking                  10,776                          0          60   10,836         38,681                      0            271    38,952
              Information
              Alternate Side Parking in Bronx -          468                          0           4      472            742                      0              5       747
              Community District 8
              Alternate Side Parking in Brooklyn          90                          0           0       90          1,888                      0              8     1,896
              - Downtown Brooklyn and
              Surrounding Area
              Alternate Side Parking in Brooklyn                                                              0         630                      0              9       639
              - Fort Greene and Clinton Hill
              Audible Pedestrian Signal for the               2                       0           0           2              6                   0              0           6
              Blind Request
              Automatic Public Toilet -                       2                       0           0           2          14                      0              3           17
              Complaint
              Automatic Public Toilet -                       4                       0           0           4          12                      0              1           13
              Information
              Automatic Public Toilet - New                   1                       0           0           1          14                      0              0           14
              Bicycle Helmet Distribution                 43                          0           0       43            233                      0              2       235
              Information
              Bicycle Lane Information and                12                          0           0       12             97                      0              3       100
              Installation
              Bicycle Rack Application -                  37                          0           0       37            206                      0              2       208
              Installed by City
              Bicycle Rack Application -                      2                   11              0       13             34                    123              0       157
              Requested by Property Owner
              Bicycle Rack Broken - Owned by              11                          0           1       12             80                      0              3           83
              City
              Bicycle Rack Broken - Owned by                  2                       0           0           2              9                   0              0           9
              Property Owner
              Bicycle Rack Shelter - Locations                2                       0           0           2          40                      0              0           40
              Bicycle Rules and Regulations               46                          0           1       47            648                      0              9       657
              Bike Access Program                         12                          0           0       12             37                      0              0           37
              Blocked Sidewalk - Construction            139                          0           3      142            739                      0             10       749
              Blocked Sidewalk or Street -                67                          0           1       68            389                      0             10       399
              Construction Dumpster
              Blocked Street - Construction              118                          0           4      122            644                      0             15       659
              Bridge Opening for Boat Traffic                 5                       0           0           5          17                     18              0           35
              Broadway Pilot Program - Green              12                          0           0       12            122                      0              3       125
              Light for Midtown
              Broken Sidewalk - 3 or Fewer               263                          0           0      263          1,501                      0             12     1,513
              Residential Units
              Broken Sidewalk - 4 or More                 73                          0           1       74            450                      0              6       456
              Residential Units
              Broken Sidewalk - City-Owned                91                          0           1       92            513                      0             11       524
              Broken Sidewalk - Commercial               136                          0           2      138            807                      0              8       815
              Property
              Broken Sidewalk - Information for           89                          0           1       90            587                      0              3       590
              Property Owners
              Broken Sidewalk - Under an                      7                       0           0           7          34                      0              1           35
              Overpass or on a Traffic Median
              Bus Stop Location Request                   19                          0           0       19            114                      0              1       115
              Bus Stop Shelter - New Request              41                          0           1       42            199                      0              4       203
              or Relocation
              Bus Stop Shelter Bench Request                  4                       0           0           4          45                      0              0           45
              Bus Stop Shelter Complaint                 164                          0           5      169            714                      0             18       732
              Buy a Parking Card Online                   78                          0           2       80            394                      0              3       397
              Buy a Parking Card by Mail                  29                          0           0       29            181                      0              1       182
              Canopy Complaint                                6                       0           0           6          23                      0              1           24
              Canopy Permit                                   7                       0           0           7          55                      0              1           56
              Car Seat Inspections                       250                          0           3      253          1,167                      0             15     1,182
                                                                        Month                                                        Fiscal Year
Agency             Inquiry Name               Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                               at 311                                Recorded                 at 311                               Recorded
         Cave-In In Highway                          11                          0           1       12             22                      0              7           29
         Cave-In In Street                          439                          0           2      441          1,858                      0             16     1,874
         Central Park Traffic Rules                  14                          0           0       14            104                      0              0       104
         Concrete Barrier Defect -                       2                       0           0           2              2                   0              2           4
         Highway
         Concrete Barrier Defect - Street                                                                0              6                   0              0           6
         Copy of 311 Service Request or             110                          0           1      111            451                      0              3       454
         Other City Record - Department
         of Transportation
         Crash Barrier Installation Request              8                       0           0           8          26                      0              1           27
         Crash Cushion or Barrel Defect -                3                       0           1           4          14                      0              4           18
         Highway
         Crash Cushion or Barrel Defect -                4                       0           0           4          32                      0              1           33
         Street
         Credit Card Stuck in Muni-Meter             79                          0           1       80            481                      0             25       506
         Crosswalk Request                           12                          0           0       12             61                      0              3           64
         Curb - Painted                             138                          0           1      139            776                      0              2       778
         Curb Defect - 3 or Fewer                    68                          0           0       68            468                      0              5       473
         Residential Units
         Curb Defect - 4 or More                     11                          0           0       11             77                      0              0           77
         Residential Units
         Curb Defect - City-Owned                    23                          0           0       23            140                      0              1       141
         Curb Defect - Commercial                    23                          0           4       27            115                      0              5       120
         Property
         Curb Defect - Metal Bar                     40                          0           1       41            270                      0              1       271
         Protruding
         Curb Defect - Under an Overpass                                                                 0          10                      0              0           10
         or on a Traffic Median
         Damage to Street - Utility Work            280                          0           5      285          2,226                      0             24     2,250
         Dead Animal on Highway - Days,              69                          0           9       78            172                      0             21       193
         Sundays and Holidays
         Department of Transportation                                                                    0              1                   0              0           1
         Brochure
         Division Information Provided               91                          0           3       94            498                      0              7       505
         Division Referral                               0                       1           0           1              3                  60              2           65
         Dumpster Permit - Bronx                         9                       6           0       15             73                     61              0       134
         Dumpster Permit - Brooklyn                  26                      24              0       50            206                    140              0       346
         Dumpster Permit - Manhattan                 16                      24              0       40             79                    165              0       244
         Dumpster Permit - Queens                    24                      14              0       38            137                    115              1       253
         Dumpster Permit - Staten Island                 8                       2           0       10             40                     14              1           55
         Expedited Sidewalk Repair                   18                          0           0       18             18                      0              0           18
         Program
         Find a Public Parking Lot                   71                          0          36      107            372                      0            164       536
         Gridlock Alert Days                         16                          0           0       16             16                      0              0           16
         Guard Rail Defect - Highway -                                                                   0              3                   0              2           5
         Priority
         Guard Rail Defect - Street                      7                       0           0           7          44                      0              0           44
         HOV Lane Information                        38                          0           0       38            239                      0              1       240
         High Grass or Weeds - Highway                   2                       0           0           2          35                      0             19           54
         Highway Fence Complaint                     10                          0           5       15             26                      0             11           37
         Highway Resurfacing Request                 17                          0           0       17            107                      0              1       108
         Highway Sign - Damaged                          5                       0           1           6          31                      0              6           37
         Highway Sign - Dangling                         2                       0           0           2              9                   0              3           12
         Highway Sign - Missing                          5                       0           1           6          19                      0              6           25
         Highway Sign Blocked by Tree                                                                    0              6                   0              2           8
         Large Planter Installation                      3                       4           0           7          20                     40              2           62
         Application
         Letter Verifying Traffic Request                3                       0           0           3          22                      0              0           22
         Line Marking Complaint -                        7                       0           0           7          39                      0              8           47
         Highway
         Line Marking Complaint - Street            131                          0           1      132            726                      0              8       734
         Litter on Highway                           26                          0           0       26            187                      0             36       223
         Manhole Cover Noise or Defect -            298                          0           3      301          2,114                      0             17     2,131
         Street
         Maritime Navigation Lights                                                                      0              1                   3              0           4
         Complaint
         Muni-Meter Close to Hydrant                                                                     0              3                   0              0           3
         Muni-Meter Defective or                  1,906                          0          69    1,975         11,997                      0            457    12,454
                                                                       Month                                                       Fiscal Year
Agency             Inquiry Name              Resolved       Referral/Transfer         Not      Total       Resolved       Referral/Transfer        Not       Total
                                              at 311                                Recorded                at 311                               Recorded
         Damaged
         Muni-Meter Information                    422                          0          7      429          2,542                      0             57     2,599
         Muni-Meter Installation, Removal           10                          0          0       10             48                      0             0            48
         or Relocation
         Municipal Parking Garage                       3                       0          0           3              5                   0             0            5
         Lighting Complaint
         Municipal Parking Garage or Lot -              8                       0          0           8         115                      0             2        117
         General Complaint
         Municipal Parking Lot Lighting                 5                       0          0           5          16                      0             0            16
         Complaint
         Musician or Performer Permit -                                                                0          21                      0             0            21
         Staten Island Ferry
         New York City Cycling Map                  80                          0          1       81            919                      0             6        925
         New York City Street Design                    1                       0          0           1          23                      0             0            23
         Manual
         New York City Traffic Rules               177                          0          1      178            912                      0             19       931
         Newspaper Box Complaint                    11                          0          1       12             99                      0             3        102
         Newspaper Box Registration and                 2                       0          0           2          29                      0             0            29
         Information
         Non Toll Bridge Complaint                  66                          0          0       66            311                      0             2        313
         Non Toll Bridge Complaint - Bike               6                       0          0           6          33                      0             0            33
         Path Condition
         Non Toll Bridge Complaint -                    3                       0          1           4          16                      0             1            17
         Falling Debris - Priority
         Non Toll Bridge Complaint -                    1                       0          0           1              6                   0             1            7
         Guard Rail Missing - Priority
         Non Toll Bridge Complaint -                14                          0          0       14             54                      0             0            54
         Lighting
         Non Toll Bridge Complaint -                11                          0          1       12            111                      0             5        116
         Pedestrian Walkway Condition
         Non Toll Bridge Information -                  7                       0          0           7          65                      0             1            66
         Long-Term Construction
         Non Toll Tunnel Complaint                      3                       0          0           3          16                      0             0            16
         Non Toll Tunnel Complaint -                                                                   0              1                   0             0            1
         Falling Debris - Priority
         Non Toll Tunnel Complaint -                                                                   0              2                   0             0            2
         Lighting
         Open Street Excavation - Priority          31                          0          2       33            121                      0             2        123
         Overhead Electronic Sign -                     4                       0          1           5          13                      0             5            18
         Highway
         Park Smart                                                                                    0              7                   0             0            7
         Parking Card Information                  148                          0          2      150            823                      0             5        828
         Parking Card Not Received - Mail               9                       0          0           9          82                      0             2            84
         Parking Card Not Received -                13                          0          0       13             42                      0             1            43
         Vending Machine
         Parking Card Stuck in Muni-Meter           24                          0          0       24            151                      0             4        155
         Parking Card Stuck in Parking                  5                       0          0           5          33                      0             1            34
         Meter
         Parking Meter Close to Hydrant                 2                       0          0           2          28                      0             0            28
         Parking Meter Defective or                606                          0          7      613          3,776                      0             57     3,833
         Damaged
         Parking Meter Information                 249                          0          6      255          1,132                      0             13     1,145
         Parking Meter Installation,                23                          0          1       24            109                      0             3        112
         Removal or Relocation
         Parking Permit - City Employee             17                      18             0       35             91                     69             0        160
         Parking Permit - Clergy                    13                          0          0       13             68                      0             0            68
         Parking Permit - Disabled or              906                          0          5      911          4,542                      0             34     4,576
         Handicapped - Apply, Change,
         Report Lost or Renew State
         Permit
         Parking Permit - Disabled or               42                      44             1       87             94                    186             2        282
         Handicapped - City Renewal
         Parking Permit - Disabled or              266                    170              4      440          1,030                    937             8      1,975
         Handicapped - General
         Information and Application
         Status
         Parking Permit - Disabled or               27                          0          0       27            106                      0             2        108
         Handicapped - Temporary Vehicle
         Change
         Parking Permit - Municipal                 29                          0          0       29            136                      0             1        137
         Parking Field Application
         Parking Permit - Non-Profit                13                          8          0       21             43                     60             0        103
         Organization
                                                                      Month                                                       Fiscal Year
Agency             Inquiry Name             Resolved       Referral/Transfer         Not      Total       Resolved       Referral/Transfer        Not       Total
                                             at 311                                Recorded                at 311                               Recorded
         Parking Sign Fact Sheet                   85                          0          2       87            346                      0             4        350
         Parking Sign Locator                     311                          0          1      312            955                      0             11       966
         Parking Sign Locator Complaint            42                          0          1       43            134                      0             1        135
         Parking Space Request                     21                      12             0       33            104                     65             0        169
         Pedestrian Ramp - Defective               30                          0          0       30            203                      0             1        204
         Pedestrian Signal Button                      2                       0          0           2              2                   0             0            2
         Condition
         Plate Defect - Highway                        3                       0          1           4          26                      0             6            32
         Plate Defect - Street                    399                          0          3      402          1,549                      0             12     1,561
         Pothole on Highway                        59                          0          3       62            365                      0             45       410
         Pothole on Street                      1,319                          0          6    1,325         11,004                      1             49    11,054
         Pre Construction Markings                 25                          0          0       25            194                      0             1        195
         Prospect Park Traffic Rules               14                          0          0       14             43                      0             1            44
         Red Light Camera - New,                   31                          0          1       32            139                      0             2        141
         Removal or Complaint
         Red Light Camera - Verification           40                          0          0       40            180                      0             2        182
         Report Graffiti - Highway                 37                          0          2       39            120                      0             11       131
         Restricted Road or HOV Lane                   8                       7          0       15             31                     37             0            68
         Permit - Motor Coach, Van or Bus
         Revocable Consents                            2                       5          0           7          18                     39             1            58
         Right Turn on Red Request -                   2                       0          0           2              7                   0             0            7
         Staten Island
         Safe Streets for Seniors                      2                       0          0           2              5                   0             1            6
         Safety Education - DWI                        3                       5          0           8          13                     20             0            33
         Community Service
         Safety Education - Request                    1                       1          0           2              4                   8             0            12
         Materials or Speaker
         Safety Education - Seniors and                                                               0              0                   1             0            1
         Disabled
         Safety Education for                          1                       0          0           1              8                   0             0            8
         Schoolchildren - Bronx
         Safety Education for                                                                         0              2                   3             0            5
         Schoolchildren - Brooklyn
         Safety Education for                                                                         0              5                   3             0            8
         Schoolchildren - Manhattan
         Safety Education for                                                                         0              1                   3             0            4
         Schoolchildren - Queens
         Safety Education for                                                                         0              1                   1             0            2
         Schoolchildren - Staten Island
         Select Bus Service System                     1                       0          0           1          14                      0             0            14
         Service Request Follow-up                794                          0          3      797          4,503                      0             27     4,530
         Service Request Status - DOT -            16                          0          0       16            103                      1             0        104
         Curb
         Service Request Status - DOT -            34                          0          0       34            208                      0             3        211
         Sidewalk
         Service Request Status - DOT -           120                          0          0      120          1,257                      0             4      1,261
         Street Pothole
         Service Request Status - DOT -           601                          0          1      602          3,128                      0             7      3,135
         Streetlight or Traffic Signal
         Sidewalk - New Installation               13                          0          0       13             72                      0             0            72
         Sidewalk Banner Permit                        8                       2          0       10             35                     38             0            73
         Sidewalk Cellar Door - Defective              7                       0          0           7          18                      0             0            18
         Sidewalk Cellar Door - New                    1                       0          0           1              1                   0             0            1
         Sidewalk Cellar Door - Open and               6                       0          0           6          23                      0             0            23
         Unprotected
         Sidewalk Collapsed - Priority             21                          0          0       21            107                      0             1        108
         Sidewalk Construction Permit -            25                      32             0       57            125                    168             0        293
         Bronx
         Sidewalk Construction Permit -            56                      83             0      139            296                    473             3        772
         Brooklyn
         Sidewalk Construction Permit -            13                      66             2       81             68                    360             4        432
         Manhattan
         Sidewalk Construction Permit -            41                      61             1      103            234                    368             2        604
         Queens
         Sidewalk Construction Permit -            10                      15             0       25             77                    116             0        193
         Staten Island
         Sidewalk Grating Defect                   32                          0          1       33            160                      0             3        163
         Sidewalk Grating Missing -                    8                       0          0           8          50                      0             2            52
         Priority
         Sidewalk Guide for Property               27                          0          0       27            204                      0             0        204
                                                                            Month                                                        Fiscal Year
Agency              Inquiry Name                  Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                   at 311                                Recorded                 at 311                               Recorded
         Owners
         Sidewalk Reinspection Request                  191                          0           1      192          1,079                      0             5      1,084
         Sidewalk Repair Protest                         22                          0           0       22            104                      0             0        104
         Sidewalk Staircase Defect                           4                       0           0           4          25                      0             0            25
         Sidewalk Violation Received                    169                          0           4      173            792                      0             9        801
         Sidewalk Violation Removal or                   43                          0           0       43            236                      0             2        238
         Dismissal - Work Done by City
         Sidewalk Violation Removal or                  130                          0           1      131            625                      0             4        629
         Dismissal - Work Done by Owner
         Sidewalk Violation Search                      154                          0           3      157            796                      0             7        803
         Sign Stump                                      11                          0           0       11             78                      0             0            78
         Sign Verification                              118                          0           1      119            629                      0             1        630
         Snow or Ice - Bus Stop Shelter                      1                       0           0           1              2                   0             0            2
         Speed Limit                                     15                          0           0       15             80                      0             1            81
         Speed Reducer Request                          103                          0           0      103            823                      0             4        827
         Staff Information Provided                          9                       0           0           9          45                      0             1            46
         Staten Island Ferry Complaint                   66                          0           6       72            232                      0             8        240
         Staten Island Ferry Complaint -                                                                     0              9                   0             0            9
         Store or Vendor
         Staten Island Ferry Delay                           2                   10              0       12                 7                  44             0            51
         Verification for Employers
         Staten Island Ferry Information                147                          0           4      151          1,032                      0             13     1,045
         and Statistics
         Staten Island Ferry Lost and                    52                          0           1       53            292                      0             3        295
         Found
         Staten Island Ferry Schedule                   552                          0           9      561          3,009                      0             39     3,048
         Staten Island Ferry Schedule -                      3                       0           0           3          25                      0             0            25
         Paper Copy
         Staten Island Rally for Improved                                                                    0          17                      0             0            17
         Roads
         Status of Active Street or                     612                          0          10      622          3,436                      0             54     3,490
         Sidewalk Construction Permits
         Street Banner Permit                                2                       0           0           2              9                   9             0            18
         Street Lighting Application                     15                          0           0       15             39                      0             1            40
         Street Opening Permit - Bronx                       2                       3           0           5          30                     41             0            71
         Street Opening Permit - Brooklyn                11                      23              0       34             65                     86             0        151
         Street Opening Permit -                         14                      34              0       48             57                    188             1        246
         Manhattan
         Street Opening Permit - Queens                      6                   16              0       22             66                     82             0        148
         Street Opening Permit - Staten                      2                       3           0           5          16                     25             1            42
         Island
         Street Resurfacing Request                     329                          0           6      335          2,053                      0             24     2,077
         Street Sign - Damaged                          397                          0           2      399          1,957                      0             15     1,972
         Street Sign - Dangling                         114                          0           1      115            428                      0             4        432
         Street Sign - Dangling - Over                       8                       0           0           8          78                      0             0            78
         Intersection - Priority
         Street Sign - Installation, Removal            358                          0           9      367          2,073                      0             25     2,098
         or Relocation
         Street Sign - Missing                          256                          0           4      260          1,314                      0             18     1,332
         Street Sign - Purchase Custom                   18                          0           0       18             97                      0             1            98
         Sign
         Street and Highway Construction                 11                          0           1       12             99                      0             1        100
         Rules
         Streetlight Defect                           4,716                          0          14    4,730         25,569                      0             77    25,646
         Streetlight Fixture Hanging -                  133                          0           0      133            554                      0             3        557
         Priority
         Streetlight Flashing Red Light                  31                          0           0       31            134                      0             1        135
         Near Bulb - Priority
         Streetlight Installation, Removal               99                          0           1      100            503                      0             7        510
         or Relocation
         Streetlight Pole Down - Priority                66                          0           0       66            334                      0             2        336
         Streetlight Wiring Exposed -                    96                          0           1       97            576                      0             3        579
         Priority
         Streetlight or Traffic Signal Graffiti          50                          0           0       50            233                      0             4        237
         Information
         Summer Streets                                                                                      0         155                     24             6        185
         Sunday Muni-Meters                             401                          0           1      402          2,049                      0             11     2,060
         Sunday Parking Meters                          211                          0           0      211          1,025                      0             4      1,029
         Sustainable Streets                                 1                       0           0           1              4                   0             0            4
                                                                            Month                                                        Fiscal Year
Agency                Inquiry Name                Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                   at 311                                Recorded                 at 311                               Recorded
            THRU Streets Program                             3                       0           0           3          12                      0              0           12
            Traffic Flow Change Request -                18                          0           0       18             87                      0              1           88
            Street
            Traffic Median Pedestrian Fence                  6                       0           0           6          33                      0              1           34
            Complaint
            Traffic Statistics and Analysis                  5                       0           0           5          36                      0              0           36
            Traffic or Pedestrian Signal -            3,753                          0          22    3,775         19,404                      1            129    19,534
            Defect
            Traffic or Pedestrian Signal - New          117                          0           1      118            588                      0              3       591
            Traffic or Pedestrian Signal - Pole          93                          0           0       93            321                      0              1       322
            Down - Priority
            Traffic or Pedestrian Signal -               79                          0           1       80            386                      0              1       387
            Wires Exposed - Priority
            Truck Permit - Oversize Trucks               49                      26              1       76            273                    201              2       476
            Truck Permit - Restricted Use                33                      12              2       47            276                    113              5       394
            Roads
            Truck Permit - Special Hauling                   1                       4           0           5          11                     28              0           39
            Truck Route Map                             117                          0           0      117            757                      0             10       767
            Truck Route Study                                9                       4           0       13             62                     40              1       103
            Truck Rules and Regulations                  79                          0           0       79            470                      0              3       473
            Guide
            Unsafe Highway Construction -                    6                       0           0           6          39                      0              7           46
            Priority
            Unsafe Sidewalk Construction -               58                          0           1       59            269                      0              4       273
            Priority
            Unsafe Street Construction -                 80                          0           2       82            413                      0             12       425
            Priority
            Utility Hardware Defect - Sidewalk           20                          0           0       20            170                      0              1       171
            Utility Hardware Defect - Street            106                          0           0      106            653                      0              6       659
            Vacant Lot Complaint - Not                       8                       0           0           8         108                      0              0       108
            Fenced
DOT Total                                            39,767                    753             419   40,939        200,106                  4,598          2,324   207,028
DPR         Adopt a Park                                                                                     0              4                   4              0           8
            Arsenal Gallery Information                      2                       3           0           5          17                     13              1           31
            Barbecue in a Park Outside                       2                       0           0           2         203                      0              5       208
            Authorized Area
            Be Fit New York                              15                          0           0       15            174                      0              0       174
            Become a Lifeguard                           57                          0           1       58            263                      1              4       268
            Bees or Wasps Complaint - In                 26                          0           0       26            584                      0              8       592
            Tree
            Bicycle Chained to Public                    11                          0           0       11             49                      0              0           49
            Property - Tree
            Brooklyn - Queens Greenway                       5                       0           0           5          36                      0              1           37
            Guide
            Dead Animal in a Park or on a                23                          0           2       25            121                      0              5       126
            Public Beach
            Department of Parks and                          6                       0           0           6          37                      0              2           39
            Recreation After School Brochure
            Department of Parks and                      87                          0           1       88          2,482                      0             18     2,500
            Recreation Special Events
            Application
            Department of Parks and                      26                          0           0       26            550                      0              1       551
            Recreation Special Events
            Calendar
            Division Information Provided               376                          0           2      378          5,027                      1             27     5,055
            Division Referral                            35                      44              0       79            237                  1,139              8     1,384
            Dog or Animal Waste - Park                   11                          0           0       11             79                      0              2           81
            Elementary School Student After                                                                  0              3                   0              0           3
            School Program - Drop-In
            Elementary School Student After                  0                       1           0           1          42                     12              0           54
            School Program - Enrolled
            Events in Bryant Park                                                                            0         162                      0              1       163
            Find A Summer Meal Program                                                                       0          21                      1              0           22
            Find a Barbecue Area in a Park                   2                       0           2           4         443                     74            235       752
            Find a Boat Marina                               7                       1           9       17            100                     28             80       208
            Find a Nature Center                             1                       0           0           1          19                      1              7           27
            Find a Park                                 457                    199             161      817          6,126                  2,490          2,419    11,035
            Find a Playground                            10                          9           6       25            169                     84             81       334
            Find a Public Beach                          12                          5           1       18          1,705                    497            594     2,796
            Find a Public Golf Course                        2                       1           0           3          43                     14             14           71
                                                                       Month                                                        Fiscal Year
Agency             Inquiry Name              Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                              at 311                                Recorded                 at 311                               Recorded
         Find a Public Ice Skating Rink            126                      52             48      226            227                     92             95       414
         Find a Public Swimming Pool                50                      12              9       71          4,186                  1,027          1,102     6,315
         Find a Recreation Center                  248                      92             67      407          1,473                    541            483     2,497
         Find a Sprinkler Area in a Park                                                                0         394                     80             82       556
         Find an Event in a Park                   199                          0           4      203          6,539                      0             85     6,624
         Green Apple Project Program                    3                       1           0           4          16                     14              0           30
         Green Thumb Program                        13                          8           0       21             57                     58              1       116
         Information
         High Grass or Weeds -                          7                       0           0           7         155                      0              1       156
         Landscaped Traffic Island or
         Median
         Horseback Riding in Central Park               1                       0           0           1          30                      0              1           31
         Learn to Swim                                  8                   19              0       27            333                    708              1     1,042
         Lifeguard Complaint - Public                   0                       2           0           2          15                     96              0       111
         Beach or Pool
         Michael Jackson's 51st Birthday                                                                0         217                      0              1       218
         Celebration
         Middle School Student After                                                                    0              6                   1              0           7
         School Program - Enrolled
         Million Trees NYC Brochure                                                                     0              1                   0              0           1
         Million Trees Program Information          47                          0           0       47            293                      0              3       296
         Mobile Unit Program                            1                       0           0           1          29                      0              0           29
         Nature Preserves - Forever Wild                1                       1           0           2          12                     28              0           40
         New Tree Complaint                        123                          0           2      125            541                      0              7       548
         New Tree Request - City Street            410                          0           3      413          2,834                      0             22     2,856
         New Tree Request - Private                 10                          0           1       11             83                      0              2           85
         Property
         Park Facility Handicapped                      4                       0           0           4          26                      0              0           26
         Accessibility Complaint
         Park Maintenance or Facility              347                          0           5      352          3,970                      0             78     4,048
         Complaint
         Philharmonic Concerts in Parks                                                                 0         235                    275              5       515
         Plant Removed from Park                        2                       0           0           2              9                   0              0           9
         Poison Ivy Complaint - Park                                                                    0          14                      0              1           15
         Prospect Park Dog Walking                      6                       0           0           6          48                      0              0           48
         Guidelines
         Public Beach Complaint                     15                          0           1       16            272                      0             11       283
         Public Pool Complaint                      10                          0           0       10            138                      0              2       140
         Ranger Conservation Corps                      0                       3           0           3              6                  22              0           28
         Removal of Branches or Entire              87                          0           0       87            986                      0              4       990
         Tree - Private Property
         Removal of Large Branch or                971                          0          13      984         12,519                      0            108    12,627
         Entire Tree - City Tree
         Removal of Small Branch - City             83                          0           0       83            850                      0              5       855
         Tree
         Report Asian Longhorned Beetle             21                      15              0       36            331                    419              1       751
         Infestation
         Report Graffiti - Park                     16                          0           0       16             68                      0              2           70
         Report Tree Destruction                   153                          0           1      154          1,229                      1             15     1,245
         Report a Private Tree Planting                 5                       0           0           5          45                      0              1           46
         Request a Sidewalk Tree                   314                          0           1      315          2,134                      0             12     2,146
         Consultation
         River to River Festival                                                                        0          14                      0              1           15
         Rodent Complaint - Park                    22                          0           0       22            303                      0              7       310
         Sale of Items from Yankee                      3                       0           0           3          16                      0              0           16
         Stadium
         Sale of Shea Stadium Seats                                                                     0          18                      0              0           18
         Service Request Follow-up               1,253                          0           5    1,258         10,066                      0             59    10,125
         Sports Permit Application                  24                          0           0       24            253                      0              1       254
         Staff Information Provided                     3                       0           0           3          24                      0              2           26
         Standing Dead Tree Removal -              485                          0           2      487          5,449                      0             37     5,486
         City Tree
         Standing Dead Tree Removal -               65                          0           0       65            730                      0              5       735
         Private Property
         State and Federal Park                         5                       0           5       10             88                     32             92       212
         Information
         Staten Island Greenbelt Brochure                                                               0              1                   0              0           1
         Street Sign Blocked by Tree                    7                       0           0           7         166                      0              3       169
                                                                           Month                                                        Fiscal Year
Agency                Inquiry Name               Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                  at 311                                Recorded                 at 311                               Recorded
            Summer Camp - Parks                             0                       0           1           1         285                      1              5       291
            Department
            Tennis Application                              9                       0           0           9         245                      0              2       247
            Tours of Gracie Mansion                     25                      58              2       85            196                    379              5       580
            Tree Pruning                               529                          0           4      533          9,653                      0             69     9,722
            Tree Pruning - Blocking Street              18                          0           0       18             18                      0              0           18
            Tree Pruning - Blocking Street                  8                       0           0           8              8                   0              0           8
            Light
            Tree Pruning - Blocking Traffic                 9                       0           0           9              9                   0              0           9
            Sign or Signal
            Tree Pruning - Dead Branches in             51                          0           0       51             51                      0              0           51
            Tree
            Tree Pruning - General                      35                          0           2       37             35                      0              2           37
            Information
            Tree Pruning - Hitting Building             71                          0           1       72             71                      0              1           72
            Tree Pruning - Hitting Power or             57                          0           1       58             57                      0              1           58
            Phone Lines
            Tree Stump Removal                         171                          0           1      172          1,304                      0              6     1,310
            Tree Work Permit                           161                          0           1      162          1,217                      0             12     1,229
            Trees and Sidewalk Brochure                                                                     0              1                   0              0           1
            Trees and Sidewalks - 1, 2 and 3           525                          0           3      528          3,467                      0             12     3,479
            Family Residential Property
            Trees and Sidewalks -                       18                          0           0       18            116                      0              0       116
            Commercial, Co-Op, Condo, 4 or
            More Unit Residential Property
            Unleashed Dog in a Park                     38                          0           1       39            187                      0              2       189
            Unsecured Park or Playground                    7                       0           0           7          54                      0              1           55
            Urban Park Ranger Program (Red                  2                       0           0           2          25                      0              0           25
            Tailer) Brochure
            Urban Park Ranger Programs                      5                   17              0       22             61                    267              2       330
            Vandalism in a Park                             8                       0           0           8          41                      0              1           42
            Violation of Park Rules                     19                          0           1       20            309                      0              9       318
            Volunteer - Environment                     15                          0           0       15             62                      0              0           62
            Volunteer - Parks                           12                      15              0       27             66                    147              1       214
            Wild or Stray or Injured Animal in          59                          0           5       64            468                      0             13       481
            a Park
            Wildlife Removed from Park                      3                       0           0           3          27                      0              1           28
            Wood Disposal Chipping and               1,455                          0           7    1,462         12,616                      2             90    12,708
            Pickup - Manhattan Brooklyn
            Queens and Northwest Staten
            Island
DPR Total                                            9,631                    558             382   10,571        106,794                  8,549          6,086   121,429
DSNY        Adopt-A-Basket                                  5                       0           0           5          39                      0              0           39
            Alternate Side Parking Change               18                          0           0       18            122                      0              1       123
            Request
            Bag of Garbage in Street                    97                          0           0       97            610                      0              2       612
            Blocked Sidewalk - Advertising             179                          0           1      180          1,091                      0              8     1,099
            Sign or Merchandise
            Blocked Sidewalk - High Grass or            73                          0           0       73          2,144                      0             13     2,157
            Weeds
            Blocked Sidewalk or Street -                77                          0           0       77            629                      0              7       636
            Garbage Dumpster or Trash Can
            Bulk Items Disposal                      6,740                    362              26    7,128         40,874                  2,504            178    43,556
            CFC and Freon Removal -                  3,918                          0          15    3,933         31,039                      1            164    31,204
            Appointment
            CFC and Freon Removal -                     81                          0           0       81            551                      0              3       554
            Appointment Scheduling Error
            Carter Decal Not Displayed                  11                          0           1       12             63                      0              1           64
            Chronic Littering                          119                          0           1      120            841                      0              7       848
            Collection Bin Removal Request              11                          0           0       11             80                      0              0           80
            Commercial Waste Disposal for               36                          0           0       36            210                      0              1       211
            Professionals in Residential
            Buildings - ProFee
            Community Cleanup Tool Loan                     1                       0           0           1              7                   3              0           10
            Program
            Composting Brochure                             8                       0           0           8          91                      0              1           92
            Dead Animal on Highway -                    53                          0           2       55            137                      0              4       141
            Evenings and Saturdays
            Dead Animal on Street or                 1,456                          0           6    1,462          8,499                      0             52     8,551
            Sidewalk - Priority
                                                                         Month                                                        Fiscal Year
Agency              Inquiry Name               Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                at 311                                Recorded                 at 311                               Recorded
         Debris or Garbage on Street or                   1                       0           0           1              7                   0              0           7
         Public Sidewalk
         Department of Sanitation                    209                          0           0      209          1,185                      0              2     1,187
         Literature Request - General
         Department of Sanitation                    189                          0           0      189          1,066                      0              4     1,070
         Literature Request - Recycling
         Department of Sanitation Worker             586                          0           6      592          3,158                      0             27     3,185
         or Vehicle Complaint
         Derelict Vehicle on Private                  75                          0           1       76            438                      0              6       444
         Property - Without Plates
         Derelict Vehicle on Public                1,485                          0           7    1,492          7,750                      0             40     7,790
         Property - Without Plates
         Dirty Sidewalk or Gutter                  1,121                          0           2    1,123          6,501                      0             37     6,538
         Dirty Yard or Alley                         570                          0           2      572          5,027                      0             29     5,056
         Disposal of Leaves                        2,908                          0          12    2,920          5,077                      0             19     5,096
         Division Information Provided                76                          0           0       76            329                      0              4       333
         Division Referral                            18                          0           0       18             90                      1              0           91
         Dog Waste - Street, Sidewalk or             325                          0           1      326          2,344                      0             18     2,362
         Adjoining Area
         Donate, Buy or Sell Used Goods              687                          0           9      696          3,284                      0             26     3,310
         Dumpster - Overflowing                       94                          0           0       94            821                      0              6       827
         E-Z Pak Container Service                        1                       1           0           2              9                   4              0           13
         Flammable Liquid Disposal                    14                          0           0       14            119                      0              1       120
         Garbage Pickup                            6,419                          0          46    6,465         30,260                      0            224    30,484
         Garbage Truck Spillage                       42                          0           1       43            466                      0              6       472
         Garbage and Recycling Bins                  101                          0           0      101            572                      0              7       579
         Graffiti - Intentionally Left on             16                          0           0       16             60                      0              0           60
         Building
         Graffiti - Not on Property                   17                          0           0       17             38                      0              0           38
         Reported
         Graffiti - Removed by Owner                  21                          0           0       21            162                      0              2       164
         Graffiti Cleanup Request -                  631                          0           3      634          3,592                      0             16     3,608
         Residential or Commercial
         Building
         Graffiti Cleanup Request - by               148                          0           1      149          1,069                      0              8     1,077
         Owner
         Graffiti Removal Status Check                93                          0           0       93            578                      0              2       580
         Graffiti Waiver Request                      22                          0           0       22            176                      0              1       177
         High Grass or Weeds -                            6                       0           0           6         168                      0              3       171
         Unlandscaped Traffic Island or
         Median
         Illegal Collection                               3                       0           0           3          14                      0              0           14
         Illegal Dumping - Past or Chronic         2,335                          0          10    2,345         12,575                      0             49    12,624
         Illegal Dumping Award Program                12                          0           0       12             96                      0              0           96
         Improper Refrigerator Disposal               17                          0           0       17            104                      0              0       104
         Complaint - Priority
         Improper Trash Disposal                   1,407                          0           3    1,410          8,160                      1             37     8,198
         Litter Basket Complaint - Misuse             50                          0           0       50            282                      0              0       282
         Litter Basket Complaint -                   181                          0           0      181          1,519                      0             13     1,532
         Overflowing
         Litter Basket Request                       335                          0           2      337          2,102                      0             13     2,115
         Loose Trash                                 165                          0           1      166            664                      0              7       671
         Lost Item in Trash                           31                      11              0       42             97                     89              0       186
         Loud Garbage Truck - DSNY                    37                          0           0       37            176                      0              1       177
         Medical Waste Disposal                      114                          0           0      114            576                      0              0       576
         Motor Vehicle Disposal                      147                          0           1      148            919                      0              8       927
         NYC Compost Project - Bronx                      1                       2           0           3              7                  18              0           25
         NYC Compost Project - Brooklyn                   5                       5           0       10             13                     20              0           33
         NYC Compost Project -                            1                       2           0           3              1                   4              0           5
         Manhattan
         NYC Compost Project - Queens                     2                       5           0           7              6                  23              0           29
         NYC Compost Project - Staten                     2                   10              0       12             17                     45              1           63
         Island
         New Trash Collection -                       61                          0           0       61            308                      0              2       310
         Residential and Non-Profit
         Oil or Gasoline Spill - Reported by              1                       0           0           1          20                      0              0           20
         Emergency Personnel
         Oxygen or Acetylene Tank                     20                          0           0       20             73                      0              0           73
         Disposal
                                                                           Month                                                        Fiscal Year
Agency                 Inquiry Name              Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                  at 311                                Recorded                 at 311                               Recorded
             Postering or Stickering Complaint         209                          0           1      210          1,145                      0              7     1,152
             Private Trash Can Misuse                       1                       0           0           1              3                   0              0           3
             Propane Tank Disposal                      70                          0           0       70            479                      0              1       480
             Public Space Recycling Program                 8                       0           0           8          73                      0              1           74
             ReMix Magazine Recycling                       6                       0           0           6          17                      0              0           17
             Campaign
             Receptacle - Improper Storage             259                          0           1      260          1,530                      0             12     1,542
             Recycling Computers and                   544                          0           3      547          3,215                      0             16     3,231
             Electronics
             Recycling Pickup                        2,899                          0          16    2,915          9,259                      0             79     9,338
             Recycling Rechargeable Batteries           18                          0           0       18            117                      0              1       118
             Recycling Rules - Corrugated              170                          0           2      172            907                      0             10       917
             Cardboard
             Recycling Rules - Glass                   283                          0           1      284          1,638                      0              1     1,639
             Recycling Rules - Metal                   356                          0           1      357          2,031                      0             10     2,041
             Recycling Rules - Paper                   324                          0           2      326          2,029                      0             14     2,043
             Recycling Rules - Plastic                 476                          0           1      477          2,615                      0             13     2,628
             Recycling Signs - Resident                 57                          0           1       58            355                      0              1       356
             Education
             Recycling Stickers - Fewer than         1,332                          0           2    1,334          7,385                      0             14     7,399
             100 Stickers
             Recycling Stickers - More than             12                          8           0       20             61                     71              0       132
             100 Stickers
             Recycling Theft Tip Form                   10                          0           0       10             61                      0              1           62
             Recycling Violation                       178                          0           0      178            813                      0              6       819
             Recycling and Trash Collection          6,090                          0          48    6,138         26,378                      1            184    26,563
             Schedules
             Reducing Unwanted Mail                     51                          0           0       51            278                      0              1       279
             Residential Garbage Rules                 355                          0           1      356          1,970                      0             11     1,981
             Sanitation Code                           388                          0           0      388          2,025                      0              5     2,030
             Sanitation Speaker                             6                       0           0           6          32                      0              0           32
             Sanitation Vehicle Accident                15                      14              0       29             59                     94              0       153
             Service Request Follow-up                      1                       0           0           1          35                      0              0           35
             Service Request Status - DSNY           1,042                          0           3    1,045          7,088                      0             30     7,118
             Sidewalk Cleaning Enforcement              76                          0           0       76            344                      0              2       346
             Times and Sticker
             Sign Defect - Sanitation                       4                       0           0           4          26                      0              0           26
             Sign Request - Sanitation                  55                          0           0       55            425                      0              7       432
             Snow Removal - Employment                  66                          0           0       66             69                      0              0           69
             Snow or Ice - Sidewalk -                   17                          0           0       17             41                      0              0           41
             Commercial or Residential
             Special Waste Disposal Locations        1,013                          0           6    1,019          5,879                      0             30     5,909
             and Rules
             Sponsor-A-Basket                                                                               0              7                   6              0           13
             Staff Information Provided                     2                       0           0           2          19                      0              0           19
             Street Event - Cleanup                         3                       0           0           3          71                      0              3           74
             Street Not Swept                        1,081                          0          10    1,091          2,871                      0             23     2,894
             Supplement Nutrition Assistance                                                                0              0                   1              0           1
             Program (SNAP) - Find a Food
             Stamp Center
             Syringes on Sidewalk or Street             25                          0           0       25            110                      0              2       112
             Tire Disposal Locations and Rules          75                          0           0       75            576                      0              2       578
             Unsolicited Advertisement                  72                          0           0       72            388                      0              2       390
             Distribution
             Vacant Lot Cleaning Bill                       1                       0           0           1          17                      0              0           17
             Vacant Lot Complaint - Unclean            194                          0           1      195          1,976                      0             11     1,987
             Waste Transfer Station Complaint               1                       0           0           1              6                   0              0           6
             Wood Disposal and Pickup -                 83                          0           0       83            778                      0              2       780
             Bronx and Most of Staten Island
DSNY Total                                          51,613                    420             260   52,293        274,303                  2,886          1,563   278,752
DV           Brooklyn Family Justice Center             25                      28              0       53            129                    153              3       285
             Division Information Provided                  1                       0           0           1              6                   0              0           6
             Domestic Violence Literature for               8                       1           1       10             54                     30              1           85
             Community Outreach
             Organizations
             Donate a Cell Phone                        20                          0           1       21             99                      0              1       100
             Queens Family Justice Center               20                      18              0       38             93                    126              2       221
                                                                           Month                                                        Fiscal Year
Agency                 Inquiry Name              Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                  at 311                                Recorded                 at 311                               Recorded
             Teen Dating Violence Prevention                2                       0           0           2          13                      0              0           13
DV Total                                                76                      47              2      125            394                    309              7       710
DYCD         Abandoned Baby Prevention -                    1                       0           0           1          14                      5              0           19
             Baby 5 Days Old or Younger
             After School Program Complaint                 8                   17              0       25             31                     77              0       108
             After School Program Operation                 8                       9           0       17             74                    142              1       217
             College Program for Out of                     0                       1           0           1          11                      7              1           19
             School Time and Beacon Staff
             Community Action Program                       8                       4           0       12             46                     47              2           95
             Division Information Provided             445                          0           0      445          3,324                      1              8     3,333
             Division Referral                              8                   35              0       43             50                    380              2       432
             Elementary School Student After            13                          0          11       24            142                     16            142       300
             School Program - Drop-In
             Elementary School Student After            54                          7          24       85            668                    124            314     1,106
             School Program - Enrolled
             Family Development Training                    1                       0           0           1          11                      4              0           15
             Program
             Find a Beacon Community Center             16                          5           9       30            119                     32             48       199
             High School Student After School               1                       1           1           3          14                      4             13           31
             Program - Drop-In
             High School Student After School               4                       0           4           8          39                      4             30           73
             Program - Enrolled
             Immigration Assistance from                39                      47              0       86            208                    302              2       512
             Community-Based Organizations
             Job Training and Placement for             41                      12              0       53            219                    152              2       373
             Students
             Ladders for Leaders - Internships          15                          3           0       18             88                     25              1       114
             for Youth
             Literacy and GED Instruction for          315                      26             92      433          1,849                    274            477     2,600
             Adults
             Literacy and GED Instruction for           74                    103               0      177            429                    793              4     1,226
             Non-English Speakers
             Middle School Student After                    5                       0           3           8          21                      4             25           50
             School Program - Drop-In
             Middle School Student After                    8                       0           3       11             73                     14             37       124
             School Program - Enrolled
             Non-Profit Assistance - Child or               8                       5           0       13             43                     28              0           71
             Youth Organization
             Operating a Runaway Homeless                   0                       1           0           1              3                   2              0           5
             Youth Program
             Out-of-School Youth Job Training               5                       7           0       12             42                     35              0           77
             - Additional Information
             Out-of-School Youth Job Training           24                          7          14       45            117                     28             56       201
             Program - Referral
             Runaway Homeless Youth                         1                       1           0           2          10                     13              0           23
             Shelter - Complaint or Comment
             Shelter and Assistance for                113                    212               0      325            627                  1,466              8     2,101
             Runaway or Homeless Youth
             Staff Information Provided                                                                     0              1                   0              0           1
             Summer Fun Guide for Youth                                                                     0          13                     22              1           36
             Summer Jobs for Youth - General                                                                0         440                      0              6       446
             Summer Jobs for Youth -                                                                        0         246                    385              4       635
             Selected Applicants
             Teen ACTION Programs                           5                       1           0           6          30                     19              1           50
             Young Adult Internship Program                 1                       1           0           2              9                  11              0           20
             (YAIP) - Additional Information
             Young Adult Internship Program                 3                       0           5           8          31                      3             11           45
             (YAIP) - Referral
             Youth Services and Counseling -            51                      37              0       88            304                    206              2       512
             Drop-in Centers
             Youth Services and Counseling -           139                      64              0      203            662                    415              5     1,082
             Youth Connect
             Youth Transportation Service                   2                       0           0           2          12                     11              0           23
DYCD Total                                           1,416                    606             166    2,188         10,020                  5,051          1,203    16,274
ECB          Division Information Provided              15                          0           0       15             60                      0              0           60
             Division Referral                              1                   18              0       19                 4                  86              0           90
             ECB Borough Office Locations              211                          0           3      214          1,001                      1             11     1,013
             ECB Violation - Information               398                          0           2      400          2,110                      0             24     2,134
             ECB Violation - Request Status or         240                    565               2      807          1,011                  2,642             11     3,664
             Copy
             ECB Violation - Reschedule a               19                      32              0       51             72                    159              0       231
                                                                                     Month                                                       Fiscal Year
Agency                           Inquiry Name              Resolved       Referral/Transfer         Not      Total       Resolved       Referral/Transfer        Not       Total
                                                            at 311                                Recorded                at 311                               Recorded
                       Hearing - Bronx
                       ECB Violation - Reschedule a               39                    106              0      145            155                    445             0        600
                       Hearing - Brooklyn
                       ECB Violation - Reschedule a               24                      75             0       99            114                    444             0        558
                       Hearing - Manhattan and Staten
                       Island
                       ECB Violation - Reschedule a               33                      96             0      129            136                    388             0        524
                       Hearing - Queens
                       Staff Information Provided                                                                    0              1                   0             0            1
ECB Total                                                        980                    892              7    1,879          4,664                  4,165             46     8,875
EDC                    Capital Access - Small Business            72                          0          0       72            518                      0             1        519
                       Loan
                       Construction Project Information           10                          5          0       15             59                     37             2            98
                       Division Information Provided                  1                       0          0           1              4                   0             0            4
                       Division Referral                                                                             0              3                   0             0            3
                       Hudson Yards Business                                                                         0              0                   1             0            1
                       Relocation
                       NYC BigApps Competition                        2                       0          0           2              7                   0             1            8
                       Noise from Helicopter                      68                          4          0       72            391                     66             9        466
                       Non-Profit Assistance - Financial          12                          9          0       21             45                     49             2            96
                       Resources and Credit
                       Non-Profit Assistance - Getting                3                       2          0           5          20                      8             2            30
                       Capital Funding
                       Recovery Zone Facility Bond                    1                       0          0           1          12                      6             0            18
                       Program
EDC Total                                                        169                      20             0      189          1,059                    167             17     1,243
EEPC                   Division Information Provided                                                                 0              3                   0             0            3
EEPC Total                                                                                                           0              3                   0             0            3
EMTF                   Division Information Provided                                                                 0              1                   0             0            1
EMTF Total                                                                                                           0              1                   0             0            1
ENERGY                 Division Information Provided                                                                 0              1                   0             0            1
                       Division Referral                                                                             0              1                   0             0            1
                       National Gas Price Trends                      0                       2          0           2          10                      9             0            19
ENERGY Total                                                          0                       2          0           2          12                      9             0            21
ENVIRONMENTCOM         Odor - New Jersey                                                                             0              1                   1             0            2
ENVIRONMENTCOM Total                                                                                                 0              1                   1             0            2
EPA                    Compact Fluorescent Lightbulb              12                          2          0       14             71                     33             0        104
                       Information
                       Division Information Provided                  4                       0          0           4          13                      0             0            13
                       Division Referral                              1                       0          0           1              1                   5             0            6
                       Environmental Protection Agency                6                   13             1       20             45                     58             1        104
                       Program Overview
EPA Total                                                         23                      15             1       39            130                     96             1        227
FAA                    Airline Safety Complaint                       8                       4          0       12             57                     70             1        128
                       Division Information Provided                                                                 0              4                   0             1            5
FAA Total                                                             8                       4          0       12             61                     70             2        133
FCC                    Cell Phone Coverage Complaint              60                      16             1       77            216                    134             3        353
                       Cellular Phone Number Portability              3                       0          0           3          10                      0             0            10
                       Cellular Provider Complaint                21                          9          0       30            104                     51             1        156
                       Escalation
                       Converter Box Coupon Program                                                                  0       2,806                  2,664             38     5,508
                       DTV Complaint                              11                      35             0       46            124                    435             3        562
                       DTV Technical Assistance                   84                    231              1      316            651                  2,574             16     3,241
                       Digital Television Transition             344                    205              5      554          1,234                    992             18     2,244
                       Division Information Provided              32                          0          0       32            131                      0             1        132
                       Division Referral                              3                       0          0           3          10                      0             0            10
                       Fax Solicitation Complaint                     1                       2          0           3          12                     11             0            23
                       Phone Bill Complaint                       61                      45             1      107            365                    364             4        733
                       Phone Card Complaint                       17                      19             0       36            116                     88             1        205
FCC Total                                                        637                    562              8    1,207          5,779                  7,313             85    13,177
FDIC                   Credit Card Complaint                      49                      53             0      102            355                    339             3        697
                       Division Information Provided                  1                       0          0           1              2                   0             0            2
FDIC Total                                                        50                      53             0      103            357                    339             3        699
FDNY                   Ambulance Billing for FDNY                 38                      68             0      106            179                    356             5        540
                       Ambulance Patient Locator                 134                    344              1      479            600                  2,132             8      2,740
                       Apparatus Field Inspection Duty                1                       0          0           1              4                   0             0            4
                                                                            Month                                                        Fiscal Year
Agency                   Inquiry Name             Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                   at 311                                Recorded                 at 311                               Recorded
             (AFID)
             Arson Tips                                      1                       3           0           4              7                  21              0           28
             Buy the FDNY Calendar                           2                       1           0           3              3                   4              0           7
             Commercial Range Hood                           3                       7           0       10             10                     24              0           34
             Information
             Division Information Provided               19                          0           0       19            100                      0              0       100
             Division Referral                               2                       0           0           2          10                      0              0           10
             FDNY Certificates of Fitness                80                    139               0      219            324                    691              3     1,018
             FDNY Permits and Permit                     42                      91              0      133            213                    534              0       747
             Inspections
             Fatal Fire Reeducation Program                  1                       5           0           6          11                     14              0           25
             Find a Museum                                   1                       0           0           1          32                      7              0           39
             Fire Alarm Box Complaint                    30                      21              0       51            186                    148              4       338
             Fire Alarm and Suppression                  14                      18              0       32             44                     87              0       131
             System Installation
             Fire Code Related Plan                          2                       1           0           3          20                     29              0           49
             Fire Code Technical Questions               31                      28              0       59            149                    230              2       381
             Fire Code Variance Review                   22                      25              0       47            104                    167              1       272
             Fire Department Counseling                      2                       1           0           3              3                   8              0           11
             Fire Department Pension                         0                       2           0           2              3                   6              0           9
             Information - Active Fire
             Personnel
             Fire Department Pension                         0                       3           0           3              5                  11              1           17
             Information - EMS Personnel
             Fire Department Pension                         2                       4           0           6              9                  14              0           23
             Information - Retired Fire
             Personnel
             Fire Department Variance                        3                       5           0           8          13                     21              0           34
             Fire Department Violation                   65                    101               2      168            232                    509              2       743
             Information
             Fire Hazard Complaint                      366                    227               4      597          1,867                  1,444             26     3,337
             Fire Hydrant Recreational Use                   1                       0           0           1         692                      0              4       696
             Fire Investigation or Fire Marshal          43                      31              1       75            223                    167              4       394
             Report
             Fire Prevention - Special Event                 3                       3           0           6          26                     33              0           59
             Fire Safety Education Unit                  17                      36              0       53             92                    195              0       287
             Fire Safety Plan and Guidelines -                                                               0              2                   4              0           6
             Hotel and Motel
             Fire Safety Plan and Guidelines -               1                       3           0           4              7                  17              0           24
             Office Buildings
             Fire Safety Visit                           14                      11              0       25             69                    116              1       186
             Fire Zone                                                                                       0              1                   4              1           6
             Fire or Ambulance Report                   100                      55              0      155            479                    312              4       795
             Free Batteries for Smoke                        2                       0           0           2              8                   0              0           8
             Detectors
             Get a Job with FDNY                         82                      76              3      161            523                    660              7     1,190
             Hotdog the Fire Department                                                                      0              3                  13              0           16
             Mascot
             Illegal Social Club Complaint                   9                       3           0       12             35                      6              0           41
             Locate a Firehouse - Bronx                  15                    127               0      142            130                    926              3     1,059
             Locate a Firehouse - Brooklyn               44                    265               3      312            233                  1,727             10     1,970
             Locate a Firehouse - Manhattan              34                    259               3      296            183                  1,480             13     1,676
             Locate a Firehouse - Queens                 32                    193               0      225            171                  1,179              2     1,352
             Locate a Firehouse - Staten                     4                   49              0       53             35                    287              0       322
             Island
             Mobile Fire Safety House                                                                        0              4                   7              0           11
             Program
             Portable Fire Extinguisher                      9                       5           0       14             53                     39              0           92
             Recognition
             Propane Tank Storage                            7                       7           0       14             45                     44              1           90
             Residential Barbecuing                          9                       2           0       11            504                     61             10       575
             Residential Sprinkler System                13                      22              0       35             44                    105              0       149
             Tests
             Smoke Detector Maintenance                      5                       3           0           8          22                     21              0           43
             Staff Information Provided                      1                       0           0           1              9                   0              0           9
             Upcoming Fireworks Displays                     2                       0           0           2       2,387                      0             25     2,412
FDNY Total                                            1,308                   2,244             17    3,569         10,108                 13,860            137    24,105
FEMA         Disaster Victims Assistance                 19                      10              0       29             75                     51              2       128
                                                                                    Month                                                        Fiscal Year
Agency                          Inquiry Name              Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                           at 311                                Recorded                 at 311                               Recorded
                      Division Information Provided                                                                  0              4                   0              0           4
FEMA Total                                                       19                      10              0       29             79                     51              2       132
FISA                  Division Information Provided                                                                  0              3                   0              0           3
                      Payee Information Portal                       0                       3           0           3              4                  10              0           14
                      Assistance
FISA Total                                                           0                       3           0           3              7                  10              0           17
FMC                   Goods Damaged or Defective -                                                                   0              1                   0              0           1
                      Shipping Company - Boat
                      Goods or Services Not Delivered -              0                       1           0           1              3                   7              0           10
                      Shipping Company - Boat
                      International Shipping Service                 2                       7           0           9          30                     50              1           81
                      Complaint - By Boat
FMC Total                                                            2                       8           0       10             34                     57              1           92
FTC                   Contest Complaint                              1                       2           0           3              3                  10              0           13
                      Credit Discrimination                          7                       7           1       15             32                     30              1           63
                      Credit Rating Disputes                         8                       4           0       12             48                     41              0           89
                      Division Information Provided                                                                  0              8                   0              0           8
                      Division Referral                                                                              0              1                   0              0           1
                      Free Credit Report                        114                    128               0      242            618                    745              9     1,372
                      Telemarketing Do Not Call                 252                    263               4      519          1,473                  1,723             17     3,213
                      Registry
FTC Total                                                       382                    404               5      791          2,183                  2,549             27     4,759
GMTF                  Division Information Provided                                                                  0              1                   0              0           1
GMTF Total                                                                                                           0              1                   0              0           1
GOVERNOR              Contact the Governor                       37                      17              0       54            185                    120              2       307
                      Division Information Provided                  1                       0           0           1              4                   0              0           4
GOVERNOR Total                                                   38                      17              0       55            189                    120              2       311
GRIEVANCECOMM         Division Information Provided                                                                  0              3                   0              0           3
                      Lawyer Complaint - Brooklyn,               58                      49              1      108            310                    287              3       600
                      Queens, or Staten Island
                      Unlicensed Business - Lawyer -                                                                 0              2                   1              0           3
                      Brooklyn, Queens or Staten
                      Island
GRIEVANCECOMM Total                                              58                      49              1      108            315                    288              3       606
HHC                   Colon Cancer Test                              8                       0           0           8          87                      0              0           87
                      Division Information Provided           2,317                          0           8    2,325          7,612                      0             34     7,646
                      Division Referral                         127                      19              0      146            220                    214              0       434
                      Emergency Contraception -                  30                      10              9       49            121                     50             43       214
                      Available 24 Hours
                      Find a Child Health Clinic                126                      15             57      198            800                    118            360     1,278
                      Find a Public Hospital                  2,845                   1,320            695    4,860         14,391                  6,695          3,919    25,005
                      Flu 19 to 49                              566                          8           1      575            921                     20              2       943
                      Flu 4                                      25                          0           0       25             36                      1              0           37
                      Flu 5 to 18                               180                          2           0      182            272                      9              0       281
                      Flu 50 to 64                              609                      23              2      634            903                     39              4       946
                      Flu 6 Months to 3                          63                          1           1       65            109                      3              1       113
                      Flu 65 and Over                           933                      27              4      964          1,246                     41              6     1,293
                      Flu Assistance - Sick Person                                                                   0         751                      0              8       759
                      Medical Help
                      HHC Options - Financial                    29                          0           1       30            148                      0              1       149
                      Counseling on Health Care
                      Hansen's Disease Testing and                   3                       0           0           3              7                   2              0           9
                      Treatment
                      Health Screenings - Take Care              48                      23             19       90            239                    110            100       449
                      New York
                      Home and Health Care -                     43                      46              0       89            221                    303              2       526
                      Information or Complaint
                      Immunization 19 and Older                 218                      29              0      247          1,114                    192              3     1,309
                      Immunization 4 to 18                       98                      13              0      111            343                     59              0       402
                      Immunization 4 to 18 School               159                      30              1      190            981                    145              3     1,129
                      Health
                      Immunization Less than 4                   54                          6           0       60            296                     47              1       344
                      Immunization Multiple Individuals         131                      10              1      142            794                    141              2       937
                      Mammogram Program                          65                          9          16       90            313                     59             78       450
                      MetroPlus Health Plan                      19                      32              0       51             72                    207              1       280
                      Nurse Career Ladder Program               164                    110               0      274            760                    616              3     1,379
                      Public Hospital General                                                                        0          45                     59              1       105
                                                                          Month                                                        Fiscal Year
Agency                Inquiry Name              Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                 at 311                                Recorded                 at 311                               Recorded
            Information
            Quit Smoking Clinics                       28                          0           7       35            158                     26             35       219
            Rapid HIV Testing                          30                          6           0       36            124                     36              1       161
            Staff Information Provided                                                                     0              1                   0              0           1
            Tuberculosis Information or                81                      27              0      108            218                     65              0       283
            Treatment
            World Trade Center                             5                       4           0           9          40                     36              0           76
            Environmental Health Center
HHC Total                                           9,004                   1,770            822   11,596         33,343                  9,293          4,608    47,244
HHS         Bottled Water Complaint -                      4                       0           0           4          11                      4              0           15
            Carbonated or Flavored
            Cosmetics Complaint                                                                            0              2                   2              0           4
            Division Information Provided              11                          0           0       11             50                      0              0           50
            Division Referral                                                                              0              8                   1              0           9
            Medical Device Complaint                       1                       2           0           3          14                     13              0           27
            Medicare Assistance                       206                    869               3    1,078            904                  3,622             16     4,542
            Medicare Part D - National                 47                    223               0      270            144                    662              1       807
            Medicare Help Line
            Organ and Tissue Donation                      5                   15              0       20             49                     60              1       110
            Report Unsafe Products -                       5                       4           0           9          31                     31              1           63
            Medicine and Cosmetics
HHS Total                                             279                   1,113              3    1,395          1,213                  4,395             19     5,627
HPD         7A Building Complaint                          6                       8           0       14             23                     59              0           82
            Affordable Housing Fraud                       6                       4           0       10             39                     52              1           92
            Complaint
            Affordable Housing Information -               5                       3           0           8          38                     43              0           81
            Cantonese
            Affordable Housing Information -        1,058                   1,183             12    2,253          5,980                  7,594            120    13,694
            English
            Affordable Housing Information -                                                               0              7                  18              0           25
            Haitian Creole
            Affordable Housing Information -               2                       3           0           5              8                  15              0           23
            Korean
            Affordable Housing Information -           14                          5           0       19             46                     53              1       100
            Mandarin
            Affordable Housing Information -           12                      13              0       25             51                     56              1       108
            Russian
            Affordable Housing Information -          133                    129               2      264            530                    735             12     1,277
            Spanish
            Alternative Enforcement Program                6                       2           0           8          24                     22              2           48
            (AEP)
            Bed Bug Complaint - Hotel or               49                          0           1       50            281                      0              3       284
            Single Room Occupancy
            Bed Bug Complaint - Residence           1,918                          0          13    1,931         12,277                      0             84    12,361
            Building Registration - 1 or 2             12                          9           0       21             44                     62              1       107
            Family Home
            Building Registration - 3 or More          29                      79              2      110            184                    539              5       728
            Unit Building
            Buy an HPD-Owned Building                  59                      64              0      123            285                    329              1       615
            Certification of No Harassment or          14                          0           2       16             60                      0              5           65
            Exemption - Information and
            Application
            Dead or Absent Landlord - Bronx            31                      16              0       47            137                    122              2       261
            Dead or Absent Landlord -                  50                      47              0       97            286                    322              1       609
            Brooklyn
            Dead or Absent Landlord -                  11                          5           0       16             31                     25              0           56
            Manhattan
            Dead or Absent Landlord -                  35                      34              0       69            148                    163              1       312
            Queens and Staten Island
            Defective Sprinkler System - 3 or              8                       0           0           8          60                      0              1           61
            More Unit Residential Building
            Department of Housing                      18                          0           0       18            117                      0              2       119
            Preservation and Development
            Program Guide
            Division Information Provided              61                          0           0       61            322                      0              1       323
            Division Referral                              3                   30              0       33             25                    128              1       154
            Emergency Repair Program                   42                          0           0       42            198                      0              0       198
            Fair Housing Information                   38                      39              0       77            208                    238              0       446
            Foreclosure Prevention                    132                    268               1      401            708                  1,644              2     2,354
            Information and Assistance
            HPD Assistance Center                     137                      16              1      154            666                    132              5       803
                                                                       Month                                                        Fiscal Year
Agency             Inquiry Name              Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                              at 311                                Recorded                 at 311                               Recorded
         HPD Residential Building                  170                          0           1      171            913                      1              2       916
         Complaint
         HPD Section 8 - General                   195                    105               2      302            195                    105              2       302
         Information
         HPD Section 8 - Housing Quality            24                          0           0       24             72                      0              1           73
         Standards (HQS) Inspections
         HPD Section 8 - Landlord                   91                    179               1      271            422                  1,085              7     1,514
         Assistance
         HPD Section 8 - Tenant                    189                    252               1      442            963                  1,754             10     2,727
         Assistance
         Heat Bulletin                             677                          0           9      686          3,104                      0             37     3,141
         Heat Complaint - Residential              161                          0           0      161            668                      0              5       673
         Building - Excessive Heat
         Heat Complaint - Residential           24,325                          2         208   24,535         53,291                      2            462    53,755
         Building - Inadequate Heat
         Heat and Hot Water in Residential              2                       0           0           2          10                      4              0           14
         Buildings Video
         Home Loan for Seniors                      14                          2           0       16             85                     56              2       143
         Home Loan for Seniors Brochure                 2                       0           0           2          15                      0              0           15
         Home Ownership Kit                        155                          0           1      156            855                      0              9       864
         Homeowner Empowerment Month                    7                       4           0       11            134                     84              1       219
         Housing Fairs - Information and
         Registration
         Housing Education Program                  14                          0           0       14             58                      0              1           59
         Guide
         Housing Education Program                  23                      24              0       47            149                    189              1       339
         Information
         Housing Renovation Loan                        8                   10              0       18             53                     56              1       110
         Housing Renovation Loan                        2                       0           0           2          15                      0              0           15
         Brochure
         Landlord Complaint - Carbon                67                          0           0       67            236                      0              1       237
         Monoxide Detector
         Landlord Complaint - Copy                  64                    111               0      175            235                    423              1       659
         Request
         Landlord Complaint -                   15,111                          2          71   15,184         75,146                      9            601    75,756
         Maintenance
         Landlord Complaint - Smoke                 80                          0           0       80            354                      0              2       356
         Detector
         Landlord Information - Removing            32                      27              0       59            138                    246              0       384
         HPD Violation - Bronx
         Landlord Information - Removing           104                    169               5      278            389                    983              8     1,380
         HPD Violation - Brooklyn
         Landlord Information - Removing            24                      65              0       89            136                    355              0       491
         HPD Violation - Manhattan
         Landlord Information - Removing            43                      73              0      116            222                    434              1       657
         HPD Violation - Queens
         Landlord Information - Removing                3                   14              0       17             24                     69              0           93
         HPD Violation - Staten Island
         Lead Law Guide for Landlords               14                          0           0       14             71                      1              0           72
         Lead Paint Complaint - 3 or More          318                          0           2      320          1,715                      0              9     1,724
         Unit Building
         Mayors New Housing                             8                       3           0       11             78                     62              0       140
         Marketplace
         Mitchell-Lama Building Complaint           35                          0           0       35            205                      0              0       205
         Mitchell-Lama Building                    217                          0           0      217          1,313                      0              8     1,321
         Information
         Mitchell-Lama Housing List                236                          0           0      236          1,272                      0             10     1,282
         Mold Complaint - Residential              720                          0           3      723          3,697                      1             25     3,723
         Location
         Neighborhood Entrepreneurs                     1                       0           0           1              1                   0              0           1
         Program Guide
         Neighborhood Entrepreneurs                                                                     0              3                   7              0           10
         Program Information
         Neighborhood Redevelopment                     2                       0           0           2          12                      6              0           18
         Program Information
         New                                                                                            0              1                   0              0           1
         New Ventures Incentive Program                                                                 0              1                   2              0           3
         No Electricity in Apartment               564                          0           5      569          3,907                      1             52     3,960
         Opportunity NYC - Work Rewards                 5                       0           0           5          15                      0              0           15
         Program - HPD
         Residential Building Owner                 28                      48              0       76            165                    221              0       386
         Assistance
         SCRIE - Mitchell-Lama Residents            17                      30              0       47             60                    167              2       229
                                                                          Month                                                        Fiscal Year
Agency                Inquiry Name              Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                 at 311                                Recorded                 at 311                               Recorded
            Service Request Follow-up                  12                          0           0       12             63                      0              0           63
            Service Request Status - HPD            7,593                          1          37    7,631         28,914                      3            172    29,089
            Staff Information Provided                 13                          0           0       13             31                      0              0           31
            Tenant Interim Lease (TIL)                     0                       2           0           2              3                   5              0           8
            Program Building Complaint
            Tenant Interim Lease Program                   1                       0           0           1              9                  10              0           19
            (TIL) Information
            Tenant and Landlord Disputes            1,013                          0           7    1,020          4,873                      1             34     4,908
            Brochure
            Water Complaint - Residential           4,573                          0          37    4,610         18,754                      1            170    18,925
            Building - From Tenant
HPD Total                                          60,846                   3,080            424   64,350        225,828                 18,694          1,889   246,411
HRA         AIDS and Symptomatic HIV                   55                      76              2      133            362                    491              8       861
            Assistance
            Adult Protective Services                 283                    271               1      555          1,414                  1,525             18     2,957
            BEGIN - Employment Plus                        1                       4           0           5          13                     19              0           32
            BEGIN - Internship                             2                       1           0           3              4                   5              0           9
            BEGIN - Language Work Study                                                                    0              1                   3              0           4
            BEGIN - Vocational Work Study                  0                       1           0           1              6                   9              0           15
            BEGIN - Work Study                             1                       3           0           4              5                  15              0           20
            Back To Work Program                           8                   12              0       20             28                     52              0           80
            Become a Food Provider                     20                      25              0       45             64                     96              0       160
            Bed Bug Complaint - Domestic                   9                       0           0           9          28                      0              1           29
            Violence Shelter
            Burial Financial Assistance                95                      72              0      167            513                    411              5       929
            Cash Settlement Amounts on                 13                      30              0       43             57                    156              0       213
            Electronic Benefit Transfer (EBT)
            Card
            Child Care Financial Assistance -         170                    379               1      550          1,007                  2,639             28     3,674
            Public Assistance Families
            Child Support Walk-In Assistance          113                      30              1      144            699                    187              7       893
            Child and Teen Health Care -               29                      39              1       69            144                    208              3       355
            Medicaid
            Cooling Assistance Program                                                                     0       2,075                      0             16     2,091
            Division Information Provided           4,698                          6          10    4,714         19,819                      7             80    19,906
            Division Referral                          64                    563               4      631            233                  2,860             13     3,106
            Electronic Benefit Transfer (EBT)         258                   1,042              5    1,305          1,260                  5,348             22     6,630
            Card Assistance
            Employment for Public Assistance           15                      15              0       30             84                    140              3       227
            Recipients
            Eviction Prevention Assistance -          245                    233               4      482          1,316                  1,402             12     2,730
            Non-Payment of Rent
            Fair Hearing for Public                   520                    304               4      828          2,284                  1,820             31     4,135
            Assistance, Food Stamps,
            Medicaid, and Energy Assistance
            Family Health Plus - Premium               11                      29              0       40             90                    188              1       279
            Assistance Program
            Family Type Homes for Adults                   9                   13              1       23             74                     68              1       143
            Financial Assistance for Home             313                    698               4    1,015          1,329                  3,191             23     4,543
            Heating Emergencies and Utility
            Shutoffs
            Find A Summer Meal Program                                                                     0              7                   0              0           7
            Find a Food Pantry or Soup              1,703                    230             544    2,477          5,211                    658          1,538     7,407
            Kitchen
            Find a Medicaid Center                    760                          0         174      934          2,177                  3,532            299     6,008
            Government Rebate for Public              106                      87              2      195          3,223                  3,883             26     7,132
            Assistance and Food Stamp
            Recipients
            HEAP                                      693                   2,423              8    3,124          1,953                  3,978             23     5,954
            HEAP - Homebound Individuals              105                    189               2      296            222                    341              2       565
            HRA Child Care Providers - Rate            11                          7           0       18             63                     86              2       151
            Increases
            Health Insurance for Adults -             172                    220               1      393            751                  1,354              8     2,113
            Family Health Plus and
            HealthStat
            Health Insurance for Adults -             482                    923              11    1,416          2,167                  5,149             35     7,351
            Medicaid
            Health Insurance for Children -           114                    223               2      339            653                  1,233             12     1,898
            Child Health Plus and HealthStat
            Health Insurance for Family                    5                       7           0       12             35                     63              0           98
            Planning
                                                                                        Month                                                        Fiscal Year
Agency                            Inquiry Name                Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                               at 311                                Recorded                 at 311                               Recorded
                        Health Insurance for the Disabled            10                      20              0       30             61                    123              2       186
                        - Medicaid Buy-In Program
                        Home Care - AIDS and                             2                       1           0           3          24                     19              1           44
                        Symptomatic HIV
                        Home Care - Medicaid Funded for              76                    111               2      189            347                    723              7     1,077
                        Adult Households
                        Home Care Complaint - Medicaid               44                      35              1       80            237                    269              5       511
                        Funded
                        Home Health Care Training for                19                          8           0       27             71                     43              1       115
                        Public Assistance Recipients
                        Job Center Complaint                        113                    226               2      341            450                  1,117              7     1,574
                        Job Training for Public Assistance           14                      27              0       41             97                    147              3       247
                        Recipients
                        Landlord Rent Information - Public           31                    113               0      144            147                    573              2       722
                        Assistance
                        Medicaid - Existing Applicant or            586                   1,924              7    2,517          2,560                 10,134             35    12,729
                        Enrollee
                        Medicaid Card - Replacement,                237                    834               2    1,073          1,097                  4,510             19     5,626
                        Defective, or Incorrect Information
                        Medicaid Complaint                           35                      49              0       84            194                    349              3       546
                        Medical Transportation for                   15                      34              0       49             72                    167              3       242
                        Medicaid Recipients
                        NYC DADS                                         5                       1           0           6          28                     19              0           47
                        New York City Health Insurance              142                          0           1      143            297                      0              3       300
                        Link
                        One Shot Deal - Short Term                  624                   1,432              2    2,058          3,113                  7,978             43    11,134
                        Emergency Assistance
                        Payment Information for HRA                  68                      61              0      129            520                    497              5     1,022
                        Providers
                        Public Assistance Case                      146                    333               0      479            646                  1,532             16     2,194
                        Complaint
                        Public Assistance Claims and                     2                       5           0           7              7                  21              1           29
                        Collections
                        Public Assistance Heatline                       9                       2           0       11             12                      2              0           14
                        Public Assistance Recipient's                    1                   12              0       13             13                     54              0           67
                        Budget Information
                        Public Assistance or Welfare              1,196                   3,419             22    4,637          6,017                 20,892            180    27,089
                        Information
                        Public Assistance, Medicaid or              205                    190               3      398            907                    942             10     1,859
                        Food Stamp Fraud
                        Staff Information Provided                       9                       0           0           9          27                      0              1           28
                        Summer Camp - Public                                                                             0          73                     91              1       165
                        Assistance Recipients
                        Supplement Nutrition Assistance           3,077                   1,403            665    5,145         12,815                  6,757          2,622    22,194
                        Program (SNAP) - Find a Food
                        Stamp Center
                        Supplement Nutrition Assistance           2,107                   3,422             23    5,552          7,717                 21,232            152    29,101
                        Program (SNAP) - Food Stamp
                        Assistance
                        Supplement Nutrition Assistance             434                    808               6    1,248          1,447                  3,265             21     4,733
                        Program (SNAP) - Food Stamp
                        Complaint
                        WeCare Services for Public                       8                   14              0       22             43                    116              0       159
                        Assistance Recipients
HRA Total                                                        20,298                 22,639           1,518   44,455         88,410                122,689          5,360   216,459
HUD                     Division Information Provided                77                          6           0       83            478                      7              1       486
                        Division Referral                                6                       4           0       10             20                     28              0           48
                        Purchase of an HUD-Owned                     46                      20              0       66            280                    208              0       488
                        Building
HUD Total                                                           129                      30              0      159            778                    243              1     1,022
JEWLERVIGILANCE         Jeweler Complaints                           10                          7           0       17             27                     27              0           54
JEWLERVIGILANCE Total                                                10                          7           0       17             27                     27              0           54
KCPA                    Division Information Provided                    1                       0           0           1              2                   0              0           2
                        Division Referral                                                                                0              1                   0              0           1
KCPA Total                                                               1                       0           0           1              3                   0              0           3
LAW                     Division Information Provided                                                                    0              4                   0              0           4
                        Division Referral                                                                                0              2                   0              0           2
                        Suing the City                               15                      14              1       30             89                     69              4       162
LAW Total                                                            15                      14              1       30             95                     69              4       168
LIPA                    LIPA Electric Customer Service               12                      26              0       38             83                    138              0       221
                        Report LIPA Power Outage or                      6                 113               0      119             22                    224              1       247
                                                                           Month                                                       Fiscal Year
Agency                    Inquiry Name           Resolved       Referral/Transfer         Not      Total       Resolved       Referral/Transfer        Not       Total
                                                  at 311                                Recorded                at 311                               Recorded
               Blackout
LIPA Total                                              18                    139              0      157            105                    362             1        468
LMCCC          Lower Manhattan Construction                 6                       0          0           6          29                      0             0            29
               Command Center - Information or
               General Complaint
               Lower Manhattan Construction                                                                0              1                   0             0            1
               Command Center - Report Fraud
               Lower Manhattan Construction                                                                0              2                   0             0            2
               Command Center - Service
               Request Status
LMCCC Total                                                 6                       0          0           6          32                      0             0            32
LMEC           Latin Media Guide                            2                       0          0           2              5                   0             0            5
LMEC Total                                                  2                       0          0           2              5                   0             0            5
LOFT           Enforce Loft Law Compliance                  2                       2          0           4              8                  16             0            24
               Loft Complaint                               4                       3          1           8          12                      6             1            19
               Loft Law Application Process                 0                       1          0           1              1                   5             0            6
LOFT Total                                                  6                       6          1       13             21                     27             1            49
LPC            Apply for Grant to Restore a                                                                0              7                   8             0            15
               Landmark
               Apply for Landmark Status                    5                       1          0           6          18                     25             0            43
               Division Information Provided                2                       0          0           2          10                      0             1            11
               Division Referral                                                                           0              1                   0             0            1
               Landmark Building Alteration                 2                       2          0           4              6                  16             0            22
               Complaint - Painting
               Landmark Building Alteration             13                      14             0       27             51                    108             1        160
               Permit
               Landmark and Historic District           11                      17             0       28             83                    138             1        222
               Information
               Staff Information Provided                                                                  0              2                   0             0            2
LPC Total                                               33                      34             0       67            178                    295             3        476
MCU            Division Information Provided                1                       0          0           1              8                   0             1            9
               Division Referral                                                                           0              1                   0             0            1
               Invite the Mayor to an Event             61                          0          0       61            418                      0             2        420
               Letter to the Mayor                     840                          0          9      849          4,083                      0             62     4,145
MCU Total                                              902                          0          9      911          4,510                      0             65     4,575
MFANYC         Division Information Provided                                                               0              1                   0             0            1
               Donate to the Indonesia,                     0                       1          0           1          15                      3             0            18
               Philippines or Vietnam Disaster
               Relief
               Donate to the Million Trees                  2                       1          0           3          17                     12             0            29
               Program
               Financial Contributions to New               5                       0          1           6          18                     14             1            33
               York City
               NYC Cool Roofs                               4                       2          0           6              6                  10             0            16
               Non-Profit Assistance - Greater              3                       1          0           4          30                     10             0            40
               NY Partnership
MFANYC Total                                            14                          5          1       20             87                     49             1        137
MOC            Access VENDEX for City Contract          11                      38             0       49            110                    237             0        347
               Information
               Central Insurance Program (CIP)                                                             0              7                   8             0            15
               Contract Public Hearings                                                                    0              3                   4             0            7
               Division Information Provided                                                               0              4                   0             0            4
               Doing Business Search - Help                 2                       0          0           2              7                   0             0            7
               Guide
               Doing Business Search -                      2                       0          0           2          10                      2             0            12
               Information and Assistance -
               Non-Lobbyist
               Non-Profit Assistance - City                 2                       6          0           8          11                      9             0            20
               Contract Facilitator
               Non-Profit Assistance - City                                                                0              0                   1             0            1
               Council or Borough President
               Contract
               Register for the City Bid List           12                      18             0       30            103                    127             0        230
MOC Total                                               29                      62             0       91            255                    388             0        643
MOER           Brownfield Cleanup and                       2                       0          0           2              5                   6             0            11
               Redevelopment Information
               Division Information Provided                                                               0              1                   0             0            1
MOER Total                                                  2                       0          0           2              6                   6             0            12
MOFTB          Division Information Provided                2                       0          0           2          12                      0             0            12
                                                                            Month                                                        Fiscal Year
Agency                  Inquiry Name              Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                   at 311                                Recorded                 at 311                               Recorded
              Division Referral                              1                       0           0           1              2                   0              0           2
              Film and Video Job Opportunities               7                       3           0       10             38                     26              1           65
              Film, Video or Photography                 67                      56              2      125            370                    360              6       736
              Permit
              Films Produced - Previous Year                                                                 0              6                   5              0           11
              Made In New York Production                    1                       0           0           1              6                   3              0           9
              Assistant Program
              Made in New York Incentive                     0                       1           0           1              5                   8              0           13
              Program
              Movie Crew Complaint                       91                      52              0      143            396                    236             10       642
              NYC Film, Broadcasting, and                    7                       3           0       10             34                     27              0           61
              Production Statistics
              Staff Information Provided                                                                     0              3                   0              0           3
              Stage List                                     0                       2           0           2              3                   9              0           12
MOFTB Total                                             176                    117               2      295            875                    674             17     1,566
MOIA          Division Information Provided                  6                       0           0           6          10                      0              0           10
              Division Referral                              5                       0           0           5              9                   0              0           9
              Flight 587 Memorial                            4                       2           0           6              8                   3              0           11
              Immigrant Service Directory of             11                      15              1       27             78                     66              1       145
              Community-Based Organizations
              Immigration Application Delayed                7                       7           0       14             35                     36              0           71
              Report an Illegal Immigrant               273                          0           7      280          1,510                      0             27     1,537
              Staff Information Provided                     1                       0           0           1              5                   0              0           5
MOIA Total                                              307                      24              8      339          1,655                    105             28     1,788
MOIGA         Staff Information Provided                                                                     0              1                   0              0           1
MOIGA Total                                                                                                  0              1                   0              0           1
MOPD          Blind and Visually Impaired                46                      44              0       90            194                    241              2       437
              Persons Advice and Information
              Deaf and Hard of Hearing                       8                   14              0       22             62                     83              2       147
              Persons Advice and Information
              Disability Rent Increase                  118                      50             21      189            496                    219            122       837
              Exemption (DRIE) Information
              and Assistance
              Disabled Persons Advice and               622                    650               7    1,279          3,194                  3,779             35     7,008
              Information
              Disabled Persons Resource                 175                    144               2      321            993                  1,063             12     2,068
              Directory
              Division Information Provided              55                          0           0       55            233                      0              2       235
              Division Referral                              6                       0           0           6          15                     18              1           34
              Staff Information Provided                                                                     0              2                   0              0           2
MOPD Total                                            1,030                    902              30    1,962          5,189                  5,403            176    10,768
MOVA          Benefits for Veterans                      83                    112               2      197            435                    657             17     1,109
              Division Information Provided                  3                       0           0           3          17                      0              0           17
              Division Referral                              2                       0           0           2              5                   0              0           5
              Healthcare Information for                 39                      10              0       49            179                     58              2       239
              Veterans
              Legal Assistance for Veterans                  8                   11              0       19             53                     37              1           91
              Trauma Counseling for Veterans                 8                       5           0       13             31                     19              0           50
MOVA Total                                              143                    138               2      283            720                    771             20     1,511
MTA           Access-A-Ride                             587                   1,719             11    2,317          2,601                  8,748             50    11,399
              Access-A-Ride Complaint                   129                    160               2      291            565                    573             11     1,149
              Advertise with the MTA                     11                          9           0       20             57                     62              0       119
              Become a MTA Employee                     426                          0           0      426          1,682                      1              7     1,690
              Bus or Subway Information               1,983                 13,635              65   15,683          8,557                 51,403            329    60,289
              Division Information Provided              43                          0           0       43            236                      0              2       238
              Division Referral                              7                       0           0           7          37                      1              0           38
              E-ZPass                                    65                    279               1      345            367                  1,647              6     2,020
              Find a Museum                              20                          6           1       27            115                     33              1       149
              Long Island Bus - Information and          10                      17              0       27             39                     70              2       111
              Complaint
              Long Island Rail Road Complaint            18                          9           1       28             91                     81              1       173
              Long Island Rail Road Information          55                    459               3      517            291                  2,635             11     2,937
              Lost and Found - Long Island Rail              2                       2           0           4          16                     28              0           44
              Road
              Lost and Found - Metro-North                   3                       6           0           9              9                  35              0           44
              Railroad
              Lost and Found - Subway or MTA            649                    402               7    1,058          3,172                  2,112             54     5,338
                                                                           Month                                                        Fiscal Year
Agency                 Inquiry Name              Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                  at 311                                Recorded                 at 311                               Recorded
             Bus
             MTA Bus Complaint                         829                    931              26    1,786          4,272                  4,549            124     8,945
             MTA Bus Schedule Complaint                101                    103               3      207            547                    555             24     1,126
             MTA City Ticket                                                                                0              6                   0              0           6
             Metro-North Railroad Complaint                 9                       6           0       15             47                     38              2           87
             Metro-North Railroad Information           54                    407               0      461            298                  2,157              9     2,464
             MetroCard - General Information           287                    821               2    1,110          1,973                  5,176             23     7,172
             MetroCard - Seniors and the               417                    680               1    1,098          2,544                  4,444             22     7,010
             Disabled
             MetroCard Vending Machine                      7                   37              0       44             65                    264              1       330
             Complaint
             Metropolitan Transit Authority             40                          0           2       42            229                      0              6       235
             Complaint
             Musician or Performer Permit -                 9                       1           0       10             60                     21              1           82
             Subway
             Pay Phone Complaint - Subway                   2                       1           0           3          12                      3              0           15
             Station
             Public Transit Map or Brochure                 8                   12              0       20             80                     64              0       144
             Public Transportation                          6                   24              1       31             22                     93              1       116
             Handicapped Accessibility
             Public Transportation Information          24                    212               0      236             94                    935              4     1,033
             for Non-English Speakers
             Rodent Complaint - Public                  12                          2           0       14             53                     43              2           98
             Transportation
             Staff Information Provided                                                                     0          10                      0              0           10
             Staten Island Railway Information              8                   38              0       46             21                    186              0       207
             or Complaint
             Subway Complaint or Compliment            277                    175               9      461          1,477                  1,019             48     2,544
             Subway Station Complaint                   80                      99              6      185            522                    612             15     1,149
             Subway or Bus Delay Verification           54                      92              1      147            235                    422              1       658
             for Employers
             Token Redemption                               1                       3           0           4              8                  21              1           30
             Toll Bridge Complaint - Within             10                      39              2       51             45                    262              5       312
             NYC
             Toll Bridge Information - Within           51                    373               2      426            378                  3,097             16     3,491
             NYC
             Toll Tunnel Complaint - Within                 0                   10              0       10                 4                  46              0           50
             NYC
             Toll Tunnel Information - Within           21                    159               0      180            108                    794              2       904
             NYC
             Transit Violation Information              90                      91              1      182            480                    455              6       941
MTA Total                                            6,405                 21,019             147   27,571         31,425                 92,685            787   124,897
MVC          Division Information Provided                  1                       0           0           1          14                      0              1           15
             Division Referral                                                                              0              3                   0              0           3
             Donate - Supporting Our Troops                                                                 0         156                      0              2       158
             Help Administering a Volunteer                 4                       1           0           5          15                     15              0           30
             Program
             Volunteer - Adopt a Food                   64                      76              0      140             64                     76              0       140
             Program
             Volunteer - Education and                  52                      12              1       65            202                    109              2       313
             Mentoring
             Volunteer - Health                         30                      11              0       41            164                    105              0       269
             Volunteer - NYC Service                    62                          0           0       62            253                      0              1       254
             Volunteer - Other                         161                    111               3      275            542                    455              6     1,003
             Volunteer - People in Need                186                    205               0      391            329                    330              2       661
MVC Total                                              560                    416               4      980          1,742                  1,090             14     2,846
NARA         Division Information Provided                                                                  0              1                   0              0           1
             Immigration or Naturalization                  6                       3           0           9          28                     19              0           47
             Record 1800-1959
NARA Total                                                  6                       3           0           9          29                     19              0           48
NG           Division Information Provided                                                                  0          12                      0              0           12
             Division Referral                              2                       0           0           2              4                   0              0           4
             National Grid Customer Service            214                    543               1      758          1,125                  2,744             22     3,891
             Staff Information Provided                     1                       0           0           1              3                   0              0           3
NG Total                                               217                    543               1      761          1,144                  2,744             22     3,910
NJT          Division Referral                                                                              0              0                   3              0           3
             Lost and Found - New Jersey                    1                       1           0           2              6                   3              0           9
             Transit
                                                                          Month                                                       Fiscal Year
Agency                Inquiry Name              Resolved       Referral/Transfer         Not      Total       Resolved       Referral/Transfer        Not       Total
                                                 at 311                                Recorded                at 311                               Recorded
            New Jersey Transit Complaint                   3                       3          0           6          16                      9             0            25
            New Jersey Transit Information             77                    101              0      178            448                    710             10     1,168
NJT Total                                              81                    105              0      186            470                    725             10     1,205
NPO         Division Information Provided              40                          0          0       40             42                      0             0            42
            Division Referral                              0                   18             0       18                 0                  19             0            19
            Job Seeker Assistance                      24                          6          0       30             24                      6             0            30
            Job Seeker Assistance Provider                 3                       0          0           3              3                   0             0            3
            Complaint
            Job Seeker Assistance for People               1                       1          0           2              1                   1             0            2
            with Special Needs
            Non-Profit Organization                    14                          0          0       14             15                      0             0            15
            Complaint
NPO Total                                              82                      25             0      107             85                     26             0        111
NPS         Division Information Provided                                                                 0          12                      0             0            12
            Division Referral                                                                             0              2                   1             0            3
            Ellis Island Visitor Information           22                      13             0       35            123                    188             1        312
            Governors Island Tour                          6                   10             0       16            225                  1,060             4      1,289
            Statue of Liberty Visitor                  67                      77             1      145            781                  1,067             9      1,857
            Information
NPS Total                                              95                    100              1      196          1,143                  2,316             14     3,473
NYCCL       Amend Marriage Record - In                 16                          5          1       22            117                     94             2        213
            Person
            Amend Marriage Record - Online             10                          0          0       10             67                      0             0            67
            City Clerk Online Support                      7                   17             0       24             31                    137             2        170
            City Marshal Bonds Information                 3                       5          0           8          25                     27             0            52
            Civil Marriage Ceremony                   246                      74             2      322          1,344                    485             13     1,842
            Division Information Provided              10                          0          0       10             78                      0             0            78
            Division Referral                              2                       0          0           2              5                   0             0            5
            Doing Business Search -                        3                       2          0           5              7                   3             0            10
            Information and Assistance -
            Lobbyist
            Domestic Partnership Termination           15                          0          0       15            113                      0             1        114
            - Online
            Marriage Certificate Request -            102                          0          2      104            463                      0             2        465
            Online
            Marriage Certificate from 1930 to         352                    240              2      594          1,971                  1,541             14     3,526
            1995
            Marriage Certificate from 1996 to         252                    155              1      408          1,406                  1,436             13     2,855
            Present
            Marriage Legalization - Bronx                  2                       1          0           3              8                   5             0            13
            Marriage Legalization - Brooklyn               4                       5          0           9          16                     16             0            32
            Marriage Legalization - Manhattan              1                       3          0           4              9                  25             1            35
            Marriage Legalization - Queens                 1                       1          0           2          12                     13             0            25
            Marriage Legalization - Staten                                                                0              1                   0             0            1
            Island
            Marriage License - Bronx                  134                      27             3      164            756                    204             7        967
            Marriage License - Brooklyn               289                      73             0      362          1,559                    465             11     2,035
            Marriage License - Manhattan              389                    188              0      577          2,244                  1,155             13     3,412
            Marriage License - Online                 132                          0          1      133            804                      0             2        806
            Marriage License - Queens                 187                      61             3      251          1,197                    439             14     1,650
            Marriage License - Staten Island           54                      13             0       67            281                     74             1        356
            Marriage Registration - Bronx                  0                       1          0           1              3                   1             0            4
            Marriage Registration - Brooklyn               2                       1          0           3          10                     13             0            23
            Marriage Registration - Manhattan                                                             0              8                  17             1            26
            Marriage Registration - Queens                 4                       0          0           4          11                      3             0            14
            Marriage Registration - Staten                 0                       1          0           1              1                   2             0            3
            Island
            Marriage in a Foreign Country -                3                       0          0           3          25                      0             0            25
            Apply Online
            Marriage in a Foreign Country -            16                          3          0       19             79                     36             0        115
            Apply in Person
            New York City Council Transcript                                                              0          10                      8             0            18
            Request
            Register to Perform Marriage               30                      27             0       57            204                    367             1        572
            Ceremonies - In Person
            Register to Perform Marriage               12                          0          0       12            140                      0             1        141
            Ceremonies - Online
            Registering a Domestic                    191                      52             1      244          1,160                    343             9      1,512
                                                                              Month                                                        Fiscal Year
Agency                    Inquiry Name              Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                     at 311                                Recorded                 at 311                               Recorded
                Partnership - In Person
                Registering a Domestic                     32                          0           0       32            220                      0              0       220
                Partnership - Online
                Registering as a Commissioner of               4                       9           0       13             36                     61              0           97
                Deeds
                Registering as a Lobbyist                      1                       0           0           1              6                   5              0           11
NYCCL Total                                             2,506                    964              16    3,486         14,427                  6,975            108    21,510
NYCCO           Division Information Provided              44                          0           2       46            215                      0              5       220
                Division Referral                              1                       2           0           3              7                  16              0           23
                Empire State Building Information          25                      45              0       70            147                    304              4       455
                Find a Botanical Garden                        2                       0           0           2              6                   0              0           6
                Find a Museum                             114                      37              1      152            622                    181              2       805
                Find a Performing Arts Theater                 6                       3           1       10             21                      9              1           31
                Find an Historical Society                     0                       1           0           1              7                   5              0           12
                Fourth of July Fireworks                                                                       0       1,282                      0             10     1,292
                Information about Planning                     1                       0           0           1              8                   5              0           13
                Conferences in New York City
                Membership Information - NYC                   1                       1           0           2              5                   7              0           12
                and Company
                Restaurant Week                                                                                0          57                     27              0           84
                Staff Information Provided                                                                     0              1                   0              0           1
                Tourism Guide                                  6                   10              0       16            143                    126              4       273
                Visitor Information                       265                    481               4      750          1,667                  3,559             36     5,262
                Yankees Information                       790                    367               7    1,164          1,041                    943             13     1,997
NYCCO Total                                             1,255                    947              15    2,217          5,229                  5,182             75    10,486
NYCCOMP         Certificate of Residency                   10                          8           0       18             61                    100              1       162
                City Comptroller Complaint                     4                       1           0           5          20                     24              0           44
                City Contract or Payment                       7                   10              0       17             23                     48              0           71
                Problems
                City Worker or Retiree - Health            33                      72              2      107            157                    310              6       473
                Benefits or Pension Fund
                Problem
                Division Information Provided              12                          0           0       12             59                      0              2           61
                Division Referral                                                                              0              5                   0              0           5
                File Claim Against the City               551                    440               5      996          3,547                  3,068             32     6,647
                Lesbian and Gay Directory of               10                          4           1       15             41                     29              1           71
                Services
                Non-Profit Assistance - DOE                                                                    0              5                   6              0           11
                Contract
                Pre-Qualified Certified Public                 4                       1           0           5              6                   7              0           13
                Accountants
                Prevailing Wage Complaint                  44                      18              0       62            248                    151              2       401
                Report Fraudulent Claim Against                1                       0           0           1              9                   9              0           18
                the City
                Staff Information Provided                                                                     0              2                   0              0           2
                Water and Sewer Bill Dispute -                 2                       2           0           4          10                     14              1           25
                Final Appeal
NYCCOMP Total                                             678                    556               8    1,242          4,193                  3,766             45     8,004
NYCCOUN         City Council Service and Agency            15                          7           0       22             49                     44              2           95
                Reports
                Division Information Provided                  2                       0           0           2              5                   0              0           5
                Division Referral                              1                       0           0           1              1                   0              0           1
                Staff Information Provided                                                                     0              1                   0              0           1
NYCCOUN Total                                              18                          7           0       25             56                     44              2       102
NYCERS          City Worker or Retiree -                   83                    142               1      226            388                    774              4     1,166
                Retirement and Pension Benefits
                Division Information Provided                  4                       0           0           4          19                      0              0           19
                Division Referral                                                                              0              2                   0              0           2
NYCERS Total                                               87                    142               1      230            409                    774              4     1,187
NYCHA           Asbestos Complaint - NYCHA                 12                          9           0       21             38                     46              0           84
                Bed Bug Complaint - Public                 37                      27              0       64            169                    135              0       304
                Housing - Bronx
                Bed Bug Complaint - Public                 32                      20              0       52            200                    133              4       337
                Housing - Brooklyn
                Bed Bug Complaint - Public                 54                      25              1       80            283                    207              4       494
                Housing - Manhattan
                Bed Bug Complaint - Public                     8                       5           0       13             39                     30              0           69
                Housing - Queens
                                                                       Month                                                        Fiscal Year
Agency             Inquiry Name              Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                              at 311                                Recorded                 at 311                               Recorded
         Bed Bug Complaint - Public                     1                       3           0           4              3                  12             0            15
         Housing - Staten Island
         Community Service Requirement                  1                       0           0           1              6                   2             0            8
         - Bronx
         Community Service Requirement                  2                       0           0           2              7                   5             0            12
         - Brooklyn
         Community Service Requirement                  3                       2           0           5              8                  12             0            20
         - Manhattan
         Community Service Requirement                                                                  0              3                   5             0            8
         - Queens
         Community Service Requirement                                                                  0              0                   1             0            1
         - Staten Island
         Division Information Provided              52                          0           0       52            507                      0             1        508
         Division Referral                              6                       5           0       11             19                     58             1            78
         Elementary School Student After                                                                0              0                   1             0            1
         School Program - Drop-In
         Elementary School Student After            23                          4           0       27            185                     33             1        219
         School Program - Enrolled
         Find A Summer Meal Program                                                                     0          63                      4             1            68
         Graffiti Cleanup Request -                     0                       1           0           1              9                  20             0            29
         NYCHA Property
         Heat Complaint - NYCHA                    354                   1,489             11    1,854            821                  3,374             23     4,218
         High School Student After School               2                       1           0           3              8                   4             0            12
         Program - Enrolled
         Job Placement and Training for             16                      10              0       26            102                    102             1        205
         NYCHA Residents
         Lead Paint Complaint - Public              20                      17              0       37             83                     79             0        162
         Housing
         Middle School Student After                    1                       0           0           1              1                   0             0            1
         School Program - Drop-In
         Middle School Student After                    5                       0           0           5          24                      5             0            29
         School Program - Enrolled
         NYCHA Budget Cuts - Senior                     3                       0           0           3          10                      0             0            10
         Centers
         NYCHA Emergency Transfer                   18                          0           1       19             85                      0             1            86
         Program - Domestic Violence or
         Assault
         NYCHA Fees and Charges                         1                       0           0           1          21                      0             1            22
         NYCHA Furniture Distribution               22                          0           0       22            178                      0             1        179
         Program
         NYCHA Limited Rent Reform                  23                          0           1       24             88                      0             2            90
         Initiative
         NYCHA Payroll Rent Deduction                   2                       0           0           2              5                   9             0            14
         Program
         NYCHA Pet Policy - Information             10                          5           0       15             26                     25             0            51
         and Non-Compliance Complaint
         NYCHA Rent Payment Options                 61                          0           0       61            244                      1             2        247
         New York City Early Literacy                   1                       0           0           1          11                      0             0            11
         Learning Project (NYCELL)
         New York City Housing Authority                4                   17              0       21             32                     92             0        124
         Information
         Opportunity NYC - Work Rewards                 3                       0           0           3          17                      0             2            19
         Program - NYCHA
         Prevailing Wage Hotline - NYCHA                                                                0              6                   6             0            12
         Public Housing Inquiries - Bronx          198                    268               2      468          1,009                  1,459             14     2,482
         Public Housing Inquiries -                306                    325               5      636          1,405                  1,849             18     3,272
         Brooklyn
         Public Housing Inquiries -                235                    250               1      486          1,186                  1,482             19     2,687
         Manhattan
         Public Housing Inquiries - Queens         103                    101               1      205            442                    535             6        983
         Public Housing Inquiries - Staten          19                      31              0       50             62                    169             1        232
         Island
         Public Housing Maintenance                636                   2,451             14    3,101          3,119                 14,170             89    17,378
         Report Section 8 Landlord or               71                      80              1      152            405                    400             7        812
         Tenant Fraud
         Rodent Complaint - NYCHA                   21                      43              0       64             97                    251             6        354
         Housing
         Section 8 Voucher Holder                   73                    141               0      214            393                    967             3      1,363
         Information - Bronx
         Section 8 Voucher Holder                   89                    172               0      261            473                  1,052             4      1,529
         Information - Brooklyn
         Section 8 Voucher Holder                   55                      78              0      133            260                    476             4        740
         Information - Manhattan
                                                                            Month                                                        Fiscal Year
Agency                  Inquiry Name              Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                   at 311                                Recorded                 at 311                               Recorded
              Section 8 Voucher Holder                   49                      81              1      131            222                    459              5       686
              Information - Queens
              Section 8 Voucher Holder                   13                      22              0       35             57                     95              0       152
              Information - Staten Island
              Section 8 or Public Housing             1,974                          0          14    1,988         11,759                      1            106    11,866
              Assistance Application
              Section 8 or Public Housing               198                    287               2      487          1,098                  1,967             10     3,075
              Assistance Status - Bronx
              Section 8 or Public Housing               307                    376               2      685          1,710                  2,468             17     4,195
              Assistance Status - Brooklyn and
              Staten Island
              Section 8 or Public Housing               359                    365               9      733          2,061                  2,511             41     4,613
              Assistance Status - Manhattan
              and Queens
              Staff Information Provided                     5                       0           0           5          20                      0              0           20
              Summer Jobs for Youth - NYCHA                                                                  0          80                      0              1           81
              Water Complaint - NYCHA                    93                    379               4      476            297                  1,502             12     1,811
NYCHA Total                                           5,581                   7,090             70   12,741         29,456                 36,214            408    66,078
NYCOURTS      City and State Jury Duty - Bronx           20                    124               0      144             76                    486              1       563
              City and State Jury Duty -                 39                    149               0      188            226                    930              2     1,158
              Brooklyn
              City and State Jury Duty - Juror               2                   11              0       13             10                     86              0           96
              Pay Issues
              City and State Jury Duty -                 36                    120               0      156            144                    624              0       768
              Manhattan
              City and State Jury Duty - Queens          23                    100               0      123            106                    494              3       603
              City and State Jury Duty - Staten              9                   25              0       34             30                    143              1       174
              Island
              County Clerk - Bronx                       56                      80              0      136            260                    476              0       736
              County Clerk - Brooklyn                   124                    166               0      290            572                  1,062              0     1,634
              County Clerk - Manhattan                   98                    155               2      255            527                    876              4     1,407
              County Clerk - Queens                     107                    142               1      250            488                    759              2     1,249
              County Clerk - Staten Island               54                      78              0      132            217                    454              1       672
              County Clerks Office - Complaint               5                       0           0           5          29                      0              0           29
              Courts - General Information            1,325                   1,041              6    2,372          6,648                  6,479             65    13,192
              Criminal Court Information                513                   1,411              9    1,933          2,563                  8,235             54    10,852
              Criminal History Record Search            170                      52              1      223            808                    329              3     1,140
              Division Information Provided             105                          1           1      107            586                      2              4       592
              Division Referral                          20                          0           0       20             92                      0              1           93
              Divorce and Separation - Bronx             41                      47              0       88            214                    298              0       512
              Divorce and Separation -                   62                      73              0      135            320                    470              3       793
              Brooklyn
              Divorce and Separation -                   33                      44              0       77            189                    316              1       506
              Manhattan
              Divorce and Separation - Queens            51                      39              2       92            249                    291              2       542
              Divorce and Separation - Staten            13                      10              0       23             52                     65              0       117
              Island
              Estate Administration - Bronx                  5                       4           0           9          27                     31              0           58
              Estate Administration - Brooklyn           10                      13              0       23             51                     65              0       116
              Estate Administration - Manhattan          15                          7           0       22             58                     78              0       136
              Estate Administration - Queens             11                          8           0       19             39                     38              0           77
              Estate Administration - Staten                 0                       1           0           1              5                   7              0           12
              Island
              Family Court Information                  424                   1,094              5    1,523          2,274                  6,579             33     8,886
              Individual and Corporation                 16                          6           0       22             84                     45              0       129
              Disputes under 25,000 Dollars -
              Bronx
              Individual and Corporation                 26                      28              0       54            135                    126              1       262
              Disputes under 25,000 Dollars -
              Brooklyn
              Individual and Corporation                 19                      14              0       33             83                     91              0       174
              Disputes under 25,000 Dollars -
              Manhattan
              Individual and Corporation                 33                      18              0       51            127                    121              0       248
              Disputes under 25,000 Dollars -
              Queens
              Individual and Corporation                 10                          8           0       18             50                     28              0           78
              Disputes under 25,000 Dollars -
              Staten Island
              Name Change                               122                    135               0      257            685                    831              4     1,520
              Nonpayment Eviction Proceeding             32                      16              0       48            117                     86              0       203
                                                                                 Month                                                        Fiscal Year
Agency                      Inquiry Name               Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                        at 311                                Recorded                 at 311                               Recorded
                  Inquires - Bronx
                  Nonpayment Eviction Proceeding              46                      26              0       72            235                    152              4       391
                  Inquires - Brooklyn
                  Nonpayment Eviction Proceeding              15                          7           0       22             68                     45              2       115
                  Inquires - Manhattan
                  Nonpayment Eviction Proceeding              31                      17              0       48            181                     99              2       282
                  Inquires - Queens
                  Nonpayment Eviction Proceeding                  5                       0           0           5          32                     21              0           53
                  Inquires - Staten Island
                  Order of Protection                        134                    168               1      303            685                  1,001              9     1,695
                  Register a Business                        113                          0           0      113            591                      0              3       594
                  Small Claims Court - Bronx                  67                      64              0      131            322                    336              2       660
                  Small Claims Court - Brooklyn              122                    121               1      244            651                    641              6     1,298
                  Small Claims Court - Manhattan              98                      65              1      164            497                    429              3       929
                  Small Claims Court - Queens                 96                      77              0      173            507                    455              4       966
                  Small Claims Court - Staten                 25                      26              0       51            128                    134              0       262
                  Island
                  Surrogate Court - Bronx                         9                   13              0       22             56                     75              1       132
                  Surrogate Court - Brooklyn                  29                      40              1       70            131                    203              1       335
                  Surrogate Court - Manhattan                 24                      30              0       54             89                    155              1       245
                  Surrogate Court - Queens                        8                   22              0       30             75                    131              0       206
                  Surrogate Court - Staten Island             10                          9           0       19             28                     51              1           80
                  Tenant and Landlord Disputes -             647                    347               5      999          3,115                  2,095             29     5,239
                  Bronx
                  Tenant and Landlord Disputes -           1,154                    735               6    1,895          5,400                  4,093             35     9,528
                  Brooklyn
                  Tenant and Landlord Disputes -             542                    322               3      867          2,714                  2,047             22     4,783
                  Manhattan
                  Tenant and Landlord Disputes -             804                    415               6    1,225          3,788                  2,430             29     6,247
                  Queens
                  Tenant and Landlord Disputes -              87                      79              0      166            530                    454              3       987
                  Staten Island
NYCOURTS Total                                             7,695                   7,803             51   15,549         37,964                 46,048            342    84,354
NYCPA             Division Information Provided                   6                       0           0           6          36                      0              1           37
                  Division Referral                           10                          0           0       10             24                      0              0           24
                  Immigrant Guide to Public                   12                          2           0       14             47                     17              1           65
                  Benefits
                  Public Advocate - General                  541                    338               5      884          2,687                  1,935             31     4,653
                  Information
                  Staff Information Provided                      1                       0           0           1          13                      0              0           13
NYCPA Total                                                  570                    340               5      915          2,807                  1,952             33     4,792
NYCRGB            New York City Rent Guidelines               13                          0           0       13             64                      0              0           64
                  Board Reports
                  New York City Rent Increase                251                      70              1      322          1,639                    637              8     2,284
                  Information
                  Staff Information Provided                                                                      0              1                   0              0           1
NYCRGB Total                                                 264                      70              1      335          1,704                    637              8     2,349
NYCSC             Division Information Provided                                                                   0              2                   0              0           2
                  Sports Information                          19                          6           0       25            135                     74              0       209
                  Sports Information for People with              1                       1           0           2              9                   2              0           11
                  Disabilities
NYCSC Total                                                   20                          7           0       27            146                     76              0       222
NYHISTSOC         Division Information Provided                   2                       0           0           2              6                   0              0           6
                  Find a Museum                                   1                       1           0           2              5                   1              0           6
NYHISTSOC Total                                                   3                       1           0           4          11                      1              0           12
NYIH              Division Information Provided                                                                   0              2                   0              0           2
                  Immigration Application Denied                  1                       1           0           2          12                     24              0           36
                  Immigration Application Fees                    5                   11              0       16             29                     49              1           79
                  Immigration Document or Green               65                    160               0      225            388                    932              6     1,326
                  Card Replacement
                  Immigration Visa Lottery                    33                      17              0       50             87                     64              2       153
                  Immigration and Citizenship                398                    865               8    1,271          2,189                  5,073             35     7,297
                  Services and Information
                  Schedule Appointment with                   10                      13              0       23             59                     67              1       127
                  USCIS to File Immigration Papers
NYIH Total                                                   512                   1,067              8    1,587          2,766                  6,209             45     9,020
NYPD              Accident Report - Within 30 Days           298                          0           0      298          1,591                      0              8     1,599
                  Accident with Injury                            3                       7           0       10             16                     49              3           68
                                                                        Month                                                        Fiscal Year
Agency             Inquiry Name               Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                               at 311                                Recorded                 at 311                               Recorded
         Addict Medical Assistance                       5                   14              0       19             19                     61              0           80
         Alarm In Progress                           76                    674               2      752            384                  3,756             27     4,167
         Animal - Vicious                           106                    219               4      329            601                  1,376             33     2,010
         Arrest Warrant Inquiry                     188                          0           3      191            945                      0             23       968
         Assault                                     35                    102               3      140            181                    698              7       886
         Bar or Club Operating After Hours           19                          0           0       19            104                      0              1       105
         Become a Crossing Guard                     35                          0           0       35            235                      0              0       235
         Become a Police Officer                     35                    100               0      135            262                    649              6       917
         Become a School Safety Agent                18                      35              0       53            181                    330              2       513
         Become an Auxiliary Police                      8                   21              0       29             33                     88              0       121
         Officer
         Biking, Rollerblading or Skating -          24                          0           0       24            272                      0              4       276
         Chronic Condition
         Biking, Rollerblading or Skating -              3                       4           0           7          26                     67              0           93
         Hazardous
         Blocked Driveway - Vehicle               5,253                          0          81    5,334         25,238                      0            435    25,673
         Blocked Sidewalk or Street -               171                          0           2      173          1,278                      0             15     1,293
         Basketball Hoop or Personal
         Property
         Boiler - Dangerous Condition                    6                   20              0       26             21                     62              1           84
         Burning Garbage                                 6                       8           0       14             57                     74              3       134
         Car Accident                               103                    447               5      555            562                  2,442             25     3,029
         Carbon Monoxide Emission or                 50                    176               3      229            164                    813              6       983
         Poisoning
         Cash for Guns Program                       56                          0           0       56            234                      0              3       237
         Certificate of Good Conduct -               39                          0           0       39            264                      0              0       264
         New York City Resident
         Certificate of Good Conduct - Non               4                       0           0           4          34                      0              0           34
         New York City Resident
         Coat Drive                                  64                          0           2       66             64                      0              2           66
         Cop Shot Program                                1                       0           0           1              1                   1              0           2
         Counterfeit Item Sales                          9                   21              0       30             58                    139              1       198
         Crime Stoppers Program                      31                      53              3       87            193                    340              8       541
         Crime Stoppers Program in                       1                       9           0       10             15                     30              1           46
         Spanish
         Criminal Mischief                           89                    384               3      476            422                  2,184             17     2,623
         Dead Animal in Body of Water                    3                       3           0           6              5                  20              0           25
         Defecating or Urinating in Public           58                          0           0       58            340                      0              6       346
         Derelict Vehicle on Public               1,307                          0          18    1,325          7,491                      1             75     7,567
         Property - With Plates
         Disabled Vehicle on a Highway               43                    216               0      259            222                  1,313             13     1,548
         Disorderly Group                                5                   22              0       27             50                    168              1       219
         Disorderly Person Creating                  18                      76              0       94            100                    553              8       661
         Hazard - In Progress
         Disorderly Person Creating                  66                          0           0       66            534                      0              9       543
         Hazard - Past or Chronic
         Disorderly Youth - Chronic                  51                          0           1       52            362                      0              5       367
         Condition
         Division Information Provided            2,207                          0          18    2,225         13,466                      3            123    13,592
         Division Referral                           18                          2           0       20            132                    190              6       328
         Donate to NYPD and FDNY                         3                       0           0           3          25                      0              0           25
         Widows' and Children's Benefit
         Fund
         Drag Racing - Past or Chronic                   9                       0           0           9          77                      0              2           79
         Drag Racing Creating Hazard - In                1                       7           0           8          15                    129              0       144
         Progress
         Drinking Outside                            47                          0           1       48            695                      2             10       707
         Drinking in Unlicensed                      16                      12              0       28             57                     73              1       131
         Establishment
         Drug Abuse Resistance                           1                       0           0           1              8                   2              1           11
         Education (DARE)
         Drug Activity - Chronic                    268                    497               2      767          1,427                  3,060             28     4,515
         Drug Activity Outside - In                  30                    128               0      158            185                  1,409             14     1,608
         Progress
         Emotionally Disturbed Person                19                      35              0       54            106                    254              2       362
         Find a Child Health Clinic                                                                      0              0                   2              0           2
         Find a Museum                                   2                       0           0           2          21                      9              0           30
         Find a Police Precinct or PSA by         8,918                          2          83    9,003         50,048                     11            551    50,610
         Location
                                                                         Month                                                        Fiscal Year
Agency              Inquiry Name               Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                at 311                                Recorded                 at 311                               Recorded
         Find a Police Precinct or PSA by          1,992                   2,853            490    5,335         11,159                 15,854          2,968    29,981
         Name
         Fingerprinting                              279                          1           4      284          1,468                      1             16     1,485
         Fire                                             5                   31              0       36             30                    190              1       221
         Flyer Distribution Complaint -               22                          0           0       22            156                      0              1       157
         Building
         Flyer Distribution Complaint -               44                          0           0       44            237                      0              4       241
         Vehicle
         Foul Odor from Unknown Source                19                      77              0       96            102                    558              8       668
         Gang Resistance Education and                    3                       0           0           3          24                      7              0           31
         Training (GREAT)
         Gas Leak                                     70                    585               5      660            291                  2,645             25     2,961
         Graffiti Reward Program                          2                       5           0           7          11                     20              0           31
         Gun Stop Program                                 7                       6           0       13             48                     66              5       119
         Handgun Permit                               42                      31              1       74            194                    185              4       383
         Harassment or Voyeurism                     368                    535               7      910          1,771                  3,013             45     4,829
         Hate Crimes Hotline                              9                   10              0       19             57                     64              0       121
         Hazardous Location or Situation             153                   1,684             11    1,848            853                 10,908            102    11,863
         Hiring Police Officers for Private               3                       3           0           6          13                     12              1           26
         Duty
         Homeless - Chronic or                       228                          0           4      232          1,557                      0             25     1,582
         Encampment
         Homeless Person Warranting                   11                      45              0       56             48                    321              2       371
         Immediate Attention
         Hot Transfer 911                                 2                3,295             43    3,340             12                 20,768            270    21,050
         Identity Theft                              762                          0           3      765          4,347                      2             31     4,380
         Illegal Dumping - In Progress                18                      34              1       53             84                    223              2       309
         Illegal Eviction or Lockout                 503                    190               4      697          2,380                    968             22     3,370
         Illegal Fireworks - In Progress                  1                       9           0       10             92                  1,110              8     1,210
         Illegal Fireworks - Not in Progress              4                       0           0           4         237                      0              3       240
         Illegal Fireworks - Sales, Storage               1                       0           0           1          29                     11              0           40
         or Transport
         Illegal Gambling                             12                      20              1       33             84                    228              4       316
         Illegal Parking                           3,837                          0          68    3,905         21,954                      0            450    22,404
         Law Enforcement Explorers                        3                       2           0           5          11                     10              0           21
         Lewd Acts Complaint                              8                   14              0       22             63                    157              1       221
         Locate Individual Arrested in               391                   1,105              6    1,502          1,969                  6,411             36     8,416
         Brooklyn
         Locate Individual Arrested in               298                    836               6    1,140          1,447                  4,594             42     6,083
         Manhattan
         Locate Individual Arrested in               142                    578               2      722            727                  3,080             13     3,820
         Queens
         Locate Individual Arrested in                29                      54              0       83            103                    254              5       362
         Staten Island
         Locate Individual Arrested in the           337                    644               4      985          1,778                  3,645             30     5,453
         Bronx
         Lost or Found Property                      448                          0           2      450          2,350                      3             27     2,380
         Medical or Health Related                    35                      97              1      133            152                    633             14       799
         Emergency
         Missing Person                              155                    208               3      366            776                  1,151             20     1,947
         Missing Person Status Request                19                          0           0       19            130                      0              3       133
         Musician or Performer Permit -               30                          0           0       30            361                      0              1       362
         Street or Park
         NYPD General Information                    125                    499               6      630            572                  2,799             15     3,386
         National Night Out Against Crime                                                                 0          21                      0              0           21
         Noise from Club or Bar                    1,383                          0           5    1,388          6,933                      0             53     6,986
         Noise from House of Worship                 100                          0           2      102            877                      0             11       888
         Noise from Neighbor                      11,160                          1          97   11,258         64,565                      1            675    65,241
         Noise from Park                              91                          0           2       93          1,958                      0             37     1,995
         Noise from Store or Business                645                          0           5      650          4,180                      0             45     4,225
         Noise from Street or Sidewalk             1,264                          0          15    1,279         15,947                      0            218    16,165
         Noise from Vehicle                          980                          0          11      991         10,227                      1            145    10,373
         Offensive Sexual Material                        7                   17              0       24             37                     82              3       122
         Open and Unguarded Elevator                      1                       2           0           3              3                  14              0           17
         Shaft
         Operation Clean Halls                        12                          0           0       12             77                      0              1           78
         Organized Crime                              10                      20              0       30             63                    104              1       168
                                                                       Month                                                        Fiscal Year
Agency             Inquiry Name              Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                              at 311                                Recorded                 at 311                               Recorded
         Overcrowded Bar or Club                        6                       5           0       11             17                     22              0           39
         Panhandling - In Progress                      5                   16              0       21             17                    185              1       203
         Panhandling - Past or Chronic              14                          0           0       14            133                      0              1       134
         Parade and Protest Permit -                    6                       1           0           7          70                     12              0           82
         Large Event
         Parade and Protest Permit - Local          26                          0           0       26            239                      0              2       241
         Event
         Person Stuck in Elevator                       7                   25              0       32             29                    174              0       203
         Police Athletic League (PAL)               12                      23              0       35            121                    223              1       345
         Police Auction Information                 32                      61              0       93            209                    422              1       632
         Police Department Youth                    28                          0           0       28            161                      0              1       162
         Programs
         Police Donation                                9                       4           0       13             34                     24              0           58
         Police Officer Impersonation                   5                       9           0       14             13                     23              0           36
         Police Officer Serious Misconduct          31                      59              1       91            154                    336              5       495
         or Corruption
         Police Pension Information                     2                       8           0       10             17                     35              0           52
         Prostitution                               12                      40              1       53            115                    278              5       398
         Reckless Driving                           71                    197               2      270            406                  1,162             11     1,579
         Report Domestic Violence                   40                      85              1      126            192                    472             15       679
         Report Graffiti - In Progress                  2                       5           0           7          12                     23              0           35
         Report Graffiti - Request Police           50                          0           1       51            248                      0              2       250
         Report
         Report Human Trafficking                       0                       1           0           1              3                   4              0           7
         Report Sexual Assault                          8                   14              0       22             47                     83              1       131
         Request a Police Barricade                 22                          0           0       22             74                      0              0           74
         Rifle or Shotgun Permit                    16                      25              1       42             74                     98              1       173
         Sale of Alcohol to Minor                   45                          0           0       45            249                      0              6       255
         Security Survey Request                        8                       0           0           8          28                      0              2           30
         Seized Vehicle                             19                      71              0       90            110                    314              1       425
         Serve an Order of Protection               38                          0           0       38            231                      1              2       234
         Service Request Follow-up               1,871                          0           8    1,879         10,838                      0             57    10,895
         Shots Fired                                    2                       7           0           9          12                     71              0           83
         Smoke or Fumes                             13                      47              2       62             74                    281              5       360
         Squeegee - In Progress                         0                       2           0           2              2                  14              0           16
         Squeegee - Past or Chronic                                                                     0          10                      0              0           10
         Staff Information Provided                                                                     0          16                      0              1           17
         Stolen Property                           176                    528               8      712            876                  3,109             47     4,032
         Stolen Vehicle                             69                    137               1      207            300                    712             10     1,022
         Street Con Game - In Progress                  1                       0           0           1              2                   6              1           9
         Street Con Game - Past or                      4                       0           0           4          23                      0              0           23
         Chronic
         Street Vendor - Creating Hazard            11                      25              1       37             64                    154              8       226
         Street Vendor - Unlicensed or             461                          0           6      467          2,630                      0             48     2,678
         Operating in Prohibited Area
         Suicide                                    10                      28              0       38             55                    168              1       224
         Supplement Nutrition Assistance                                                                0              1                   1              0           2
         Program (SNAP) - Find a Food
         Stamp Center
         Suspected Terrorism                        20                      45              0       65             79                    343              4       426
         Suspicious Package                             4                   57              0       61             27                    373              2       402
         Suspicious Vehicle                         11                      77              2       90             62                    521              6       589
         Theft of Service                           27                      38              0       65            174                    237              2       413
         Threats to Public Officials                    1                       2           0           3              8                   7              0           15
         Ticket Scalping - In Progress                  2                       1           0           3              6                   5              0           11
         Ticket Scalping - Past or Chronic              7                       0           0           7          21                      0              0           21
         Tow Truck Complaint - Highway                  1                       8           0           9          10                     54              0           64
         Towed Vehicle - Due to Accident,          552                          0           5      557          2,529                      0             15     2,544
         Filming, Street Event or
         Construction
         Towed Vehicle - Left Blocking a           121                          0           2      123            548                      0             12       560
         Driveway
         Traffic - Emergency Condition              26                    336               6      368            152                  2,142             32     2,326
         Traffic - Non-Emergency                   426                          0          19      445          2,338                      1            119     2,458
         Condition
         Trespassing - In Progress                  31                    134               1      166            230                  1,009             12     1,251
                                                                                     Month                                                        Fiscal Year
Agency                          Inquiry Name               Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                            at 311                                Recorded                 at 311                               Recorded
                      Trespassing - Past or Chronic               97                          0           0       97            621                      0             10       631
                      Truck Route Enforcement                     38                          0           1       39            272                      0              5       277
                      Unauthorized Cigarette Sales                    9                   40              1       50             62                    235              4       301
                      Underage Drinking Outside                       1                   10              0       11             34                    168              0       202
                      Underage Drinking in a Bar or               20                          0           0       20            113                      0              2       115
                      Club
                      VIN Etching Request                             9                       0           0           9          48                      0              0           48
                      Youth Police Academy                            3                       0           0           3          16                      9              0           25
                      Youths Currently in Trouble                     9                   21              2       32             65                    122              3       190
                      Youths Playing in an Unsuitable             69                          0           0       69            690                      0              8       698
                      Place
NYPD Total                                                    50,512                 18,977           1,115   70,604        297,397                114,084          7,351   418,832
NYPL                  Division Information Provided              111                          0           0      111            762                      0              7       769
                      Division Referral                               5                       5           0       10             33                     83              2       118
                      Elementary School Student After             14                          3           0       17            133                     33              0       166
                      School Program - Drop-In
                      Elementary School Student After                                                                 0              1                   0              0           1
                      School Program - Enrolled
                      Find a Library - Bronx -                   513                    113             143      769          2,602                    853            687     4,142
                      Manhattan - Staten Island
                      Find a Library - Brooklyn                       8                       0           0           8          18                      2              0           20
                      Find a Library - Queens                         1                       0           0           1              2                   0              0           2
                      General Information - New York              65                      24              1       90            242                    141              2       385
                      Public Library
                      High School Student After School                1                       0           0           1          10                      2              0           12
                      Program - Drop-In
                      High School Student After School                                                                0              1                   0              0           1
                      Program - Enrolled
                      Library Complaint – Bronx –                     9                       3           0       12             57                     51              1       109
                      Manhattan – Staten Island
                      Middle School Student After                     1                       1           0           2              8                   5              0           13
                      School Program - Drop-In
NYPL Total                                                       728                    149             144    1,021          3,869                  1,170            699     5,738
NYSALCOHOLSUB         Division Information Provided                   3                       0           1           4              9                   0              2           11
                      Division Referral                               1                       1           0           2              5                   1              0           6
                      Substance Abuse Program -                                                                       0         263                    931              9     1,203
                      Referral or Complaint
NYSALCOHOLSUB Total                                                   4                       1           1           6         277                    932             11     1,220
NYSBD                 ATM Complaint                               16                          6           0       22             99                     36              1       136
                      Bank Complaint                             149                    175               0      324            843                    920              9     1,772
                      Check Cashing Establishment                 24                          7           0       31            104                     75              2       181
                      Complaint
                      Division Information Provided                   7                       0           0           7          25                      0              0           25
                      Division Referral                               3                       0           0           3              9                   0              0           9
                      Exchange, Refund or Return -                                                                    0              0                   1              0           1
                      Check Cashing Establishment
                      Money Transmitter Complaint                     5                       4           0           9          31                     29              1           61
                      Mortgage or Loan Company                    47                      31              0       78            221                    216              1       438
                      Complaint
                      Overcharge - Bank                               0                       1           0           1              0                   3              0           3
NYSBD Total                                                      251                    224               0      475          1,332                  1,280             14     2,626
NYSBOPAROLE           Division Information Provided                   6                       0           0           6          32                      0              0           32
                      Division Referral                               1                       6           0           7              3                  11              0           14
                      Parole Information or Violations -          53                      44              1       98            218                    267              1       486
                      Bronx and Manhattan
                      Parole Information or Violations -          44                      43              3       90            213                    261              9       483
                      Brooklyn, Queens, and Staten
                      Island
NYSBOPAROLE Total                                                104                      93              4      201            466                    539             10     1,015
NYSCONSUMERPR         Division Information Provided                                                                   0              4                   0              0           4
                      Goods or Services Not Delivered -               2                       1           0           3          12                     10              0           22
                      Shipping Company - Ground or
                      Air
                      Satellite Television Complaint              43                          0           0       43            204                      0              1       205
                      Shipping Service Complaint                  14                      13              0       27            119                     73              1       193
                      Toy Recall                                      7                       1           0           8          16                      2              0           18
NYSCONSUMERPR Total                                               66                      15              0       81            355                     85              2       442
NYSDCJS               Division Information Provided                   1                       0           0           1              9                   0              0           9
                                                                                Month                                                        Fiscal Year
Agency                     Inquiry Name               Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                       at 311                                Recorded                 at 311                               Recorded
                Division Referral                                0                       3           0           3              0                   6              0           6
                Sex Offender Registry                        48                          6           0       54            252                     44              3       299
NYSDCJS Total                                                49                          9           0       58            261                     50              3       314
NYSDMV          Accident Report - Older than 30              43                      20              0       63            208                    119              2       329
                Days
                Auto Repair Complaint                       103                      88              1      192            612                    568             14     1,194
                Auto Repair Shop License                     12                      12              0       24             53                     50              0       103
                Car Dealer Complaint - New                   47                      37              0       84            311                    252              4       567
                Department of Motor Vehicles -            1,880                   1,198             13    3,091         10,880                  7,062             97    18,039
                Assistance and Office Locations
                Department of Motor Vehicles -                   7                   15              1       23             96                    127              1       224
                Employee or Office Complaint
                Department of Motor Vehicles                     3                       4           0           7          25                     19              2           46
                Complaint
                Division Information Provided                18                          0           0       18            133                      0              0       133
                Division Referral                                0                       8           0           8              0                  27              0           27
                Driver License - Commercial                  34                      64              0       98            194                    347              2       543
                Driver License - New                        334                    332               3      669          2,172                  2,169             21     4,362
                Driver License - Renew or                   647                    855               4    1,506          3,435                  4,849             36     8,320
                Change
                Exchange, Refund or Return -                     1                       2           0           3              4                   5              0           9
                Auto Repair
                File an Accident Report with the                 8                       4           0       12             35                     19              0           54
                DMV
                License Plates                              209                    313               2      524          1,177                  1,603             16     2,796
                Motor Vehicle Inspection License                 3                       8           0       11             47                     64              2       113
                Non-Driver Photo Identification             641                    508               5    1,154          3,531                  3,192             27     6,750
                Road Test Scheduling                         37                      46              3       86            216                    263              9       488
                Traffic Court                               118                    195               1      314            605                  1,183              6     1,794
                Traffic Violation - Fight Ticket or         213                    371               4      588          1,167                  2,078             21     3,266
                Appeal Hearing Decision
                Traffic Violation - Pay Ticket              542                    349               4      895          3,041                  1,832             35     4,908
                Traffic Violation - Ticket                  832                   1,712              7    2,551          4,147                  9,196             58    13,401
                Assistance
                Vehicle Registration                        352                    915               5    1,272          2,094                  5,545             36     7,675
NYSDMV Total                                              6,084                   7,056             53   13,193         34,183                 40,569            389    75,141
NYSDOH          Ambulance Complaint                          55                      35              1       91            259                    174              5       438
                Certification for Adult Home                 15                      30              0       45            120                    147              2       269
                Residences
                Child Health Plus Complaint                      0                       2           0           2              0                   3              0           3
                Clinical Laboratory Evaluation                   1                       2           0           3              5                  12              0           17
                Division Information Provided                14                          0           0       14             56                      0              0           56
                Division Referral                                1                       0           0           1              6                   7              1           14
                Elderly Pharmaceutical Insurance             35                      61              0       96            167                    254              1       422
                Coverage Program (EPIC)
                Food and Nutrition for Seniors,             251                    276               2      529          1,533                  2,074             20     3,627
                Women, Infants and Children
                (FAN)
                Food for Women, Infants and                 249                    302               2      553          1,166                  1,880             18     3,064
                Children (WIC)
                Funeral Director - License and                   1                       2           0           3          18                     13              0           31
                Complaint
                Home Care Complaint - Privately                  9                       5           0       14             63                     37              0       100
                Paid
                Hospital or Clinic Complaint                344                    231               8      583          1,771                  1,253             45     3,069
                Managed Care Complaint                           3                       1           0           4          16                     16              0           32
                Medical Doctor Complaint                    117                    106               1      224            600                    586              6     1,192
                Medical Records                             112                          0           1      113            681                      0              8       689
                Nursing Home Complaint                       41                    101               1      143            267                    658              5       930
                Physician's Assistant Complaint                  3                       1           0           4          10                      8              0           18
                Quit Smoking Assistance                     245                   1,779             10    2,034          1,481                 13,188             59    14,728
                Secondhand Smoke                                 5                       3           0           8          30                     10              1           41
NYSDOH Total                                              1,501                   2,937             26    4,464          8,249                 20,320            171    28,740
NYSDOL          Apparel Industry Registration                                                                    0              2                   3              0           5
                Building Construction Worker                     1                       1           0           2              3                  19              0           22
                Complaint - Bronx
                Building Construction Worker                     0                       3           0           3          12                     31              0           43
                Complaint - Brooklyn
                                                                            Month                                                        Fiscal Year
Agency                   Inquiry Name             Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                   at 311                                Recorded                 at 311                               Recorded
               Building Construction Worker                  2                       9           0       11             18                     66              1           85
               Complaint - Manhattan
               Building Construction Worker                  0                       5           0           5              6                  19              0           25
               Complaint - Queens
               Building Construction Worker                                                                  0              1                   4              0           5
               Complaint - Staten Island
               Child Performer Permit                        1                       0           0           1              2                  10              1           13
               Division Information Provided             32                          0           1       33            157                      0              1       158
               Division Referral                             0                   21              0       21                 4                  97              0       101
               Help Recovering Unpaid Wages             165                    567               0      732            946                  3,276             16     4,238
               Industrial Homework Information                                                               0              1                   0              0           1
               Labor Law Information                    316                    831               3    1,150          1,831                  4,740             17     6,588
               Mold Complaint - City or State                2                       0           0           2              5                   3              0           8
               Government Workplace
               Mold Complaint - Workplace with               2                       3           0           5          14                      9              0           23
               11 or More Employees
               Unemployment Insurance                 2,014                   3,344             51    5,409          9,909                 18,056            207    28,172
               Information
               Unfair Labor Practice                    207                    574               2      783          1,149                  3,527             20     4,696
               Worker Safety Information and             65                      52              1      118            347                    457              5       809
               Complaint
               Working Papers for Youth                  34                      32              1       67            698                    723              7     1,428
               Employment
NYSDOL Total                                          2,841                   5,442             59    8,342         15,105                 31,040            275    46,420
NYSDOS         Apartment Listings License or                 1                       0           0           1          16                     10              0           26
               Complaint
               Apartment Sharing Agent License               1                       0           0           1              6                   5              0           11
               or Complaint
               Apostille - Birth or Death                26                          0           0       26             49                      0              0           49
               Certificates
               Armored Car Licensing                         0                       1           0           1              2                   4              0           6
               Bail Enforcement Agent License                5                       7           1       13             36                     29              1           66
               or Complaint
               Barbers' Apprentice License                   8                       8           0       16             38                     41              0           79
               Barbershop Complaint                          8                       5           0       13             33                     29              0           62
               Beauty Shop License                       17                      19              0       36             71                    109              1       181
               Beauty or Nail Salon Complaint            18                      18              0       36            182                    187              0       369
               Bedding License                               1                       0           0           1              3                   3              0           6
               Cemetery Complaint                            5                       3           0           8          50                     33              0           83
               Coin Processor License                        1                       0           0           1              7                   9              0           16
               Cosmetology License or                    12                      34              0       46             90                    190              0       280
               Complaint
               Division Information Provided                 7                       0           0           7          42                      0              0           42
               Division Referral                             3                       2           0           5              4                   6              0           10
               False Advertising - Real Estate               0                       1           0           1          12                      6              0           18
               Broker
               Hearing Aid Dealer License or                 3                       0           0           3              5                   5              0           10
               Complaint
               Manicure License                              2                       8           0       10             22                     21              0           43
               Nail Salon License                            2                       4           0           6          18                     30              1           49
               Natural Hair Styling License                  5                       6           0       11             35                     36              0           71
               Notary Public License or                  37                      75              1      113            209                    448              4       661
               Complaint
               Overcharge - Beauty or Nail                                                                   0              0                   3              0           3
               Salon
               Pet Cemeteries License or                                                                     0              2                   1              0           3
               Complaint
               Private Investigator License or               4                       2           0           6          25                     16              0           41
               Complaint
               Real Estate Broker or Appraiser           98                    113               1      212            580                    716              5     1,301
               License or Complaint
               Security Guard License or                143                    234               0      377            826                  1,372             10     2,208
               Complaint
               Security or Fire Alarm Installer              0                       2           0           2          13                     22              0           35
               License or Complaint
               Ticket Reseller License or                11                          6           0       17             22                     19              0           41
               Complaint
               Trademarks and Patents                    22                      23              0       45            116                    177              0       293
               Unlicensed Business - Beauty or               1                       4           0           5          19                     26              0           45
               Nail Salon
                                                                               Month                                                       Fiscal Year
Agency                   Inquiry Name                Resolved       Referral/Transfer         Not      Total       Resolved       Referral/Transfer        Not       Total
                                                      at 311                                Recorded                at 311                               Recorded
               Unlicensed Business - Real                                                                      0              7                   1             0            8
               Estate Broker
               Watch, Guard, and Patrol                         9                       1          0       10             30                     38             0            68
               Agencies License
               Waxing License or Complaint                      1                       3          0           4              6                   5             0            11
NYSDOS Total                                               451                    579              3    1,033          2,576                  3,597             22     6,195
NYSDOT         Air Quality Alert                                8                       0          0           8          61                      0             0            61
               Division Information Provided                19                          0          0       19             93                      0             1            94
               Division Referral                                                                               0              1                   1             0            2
               Goods Damaged or Defective -                     2                       1          0           3              6                   6             0            12
               Moving Company
               Goods or Services Not Delivered -                                                               0              4                   1             0            5
               Moving Company
               Mover License or Complaint                   12                          9          1       22             78                     72             1        151
               Private Ferry Service Information            21                      69             1       91            233                    908             7      1,148
               and Complaints
               Traffic Conditions - New York               261                    436              6      703          1,203                  2,328             35     3,566
               Metro Area
               Unlicensed Business - Moving                                                                    0              4                   2             0            6
               Company
NYSDOT Total                                               323                    515              8      846          1,683                  3,318             44     5,045
NYSED          Accountant Complaint                                                                            0          12                     17             0            29
               Accountant License                               0                       2          0           2              2                  10             0            12
               Acupuncturist Complaint                          1                       0          0           1              2                   2             0            4
               Acupuncturist License                            0                       1          0           1              6                   3             0            9
               Architect License                                2                       4          0           6              7                  13             0            20
               Athletic Trainer Complaint                       2                       1          0           3              5                   2             0            7
               Athletic Trainer License                         1                       0          0           1              4                   6             0            10
               Audiologist Complaint                                                                           0              1                   0             0            1
               Audiologist License                                                                             0              0                   0             1            1
               Chiropractor Complaint                                                                          0              1                   3             0            4
               Dentist Complaint                            36                      54             0       90            185                    289             3        477
               Dentist or Dental Assistant                      4                       3          0           7          27                     37             0            64
               License
               Division Information Provided                    9                       0          0           9          82                      0             1            83
               Division Referral                                0                       3          0           3              1                  15             0            16
               Doctor or Doctor Assistant                       8                   20             0       28             62                     96             2        160
               License
               Engineering License                              1                       1          0           2              2                   6             0            8
               Exchange, Refund or Return -                     0                       1          0           1              5                   5             0            10
               Pharmacy
               General Equivalency Diploma                 252                    329              4      585          1,607                  2,063             28     3,698
               (GED) Information
               Goods Damaged or Defective -                                                                    0              1                   0             0            1
               Pharmacy
               Higher Education Complaint -                 35                          0          0       35            180                      0             5        185
               Degree Granting Institution
               Higher Education Complaint -                 23                      44             0       67            130                    190             2        322
               Non-Degree Granting Institution
               Independent Living Centers                   16                      14             0       30             79                     76             1        156
               Interior Designer License                                                                       0              3                   2             1            6
               Land Surveyor Complaint                          1                       0          0           1              9                   4             0            13
               Land Surveyor License                            3                       1          0           4          11                      3             0            14
               Landscape Architect Complaint                    1                       5          0           6          14                     15             0            29
               Landscape Architect License                      3                       0          0           3          15                      9             0            24
               Massage Therapist Complaint                      0                       3          0           3          15                     15             1            31
               Massage Therapist License                        2                       6          0           8          17                     33             0            50
               Midwife License                                                                                 0              1                   0             0            1
               Nurse Complaint                                  6                       5          0       11             58                     59             1        118
               Nurses License                               38                      46             0       84            225                    324             2        551
               Nutritionist or Dietician Complaint              0                       1          0           1              1                   1             0            2
               Nutritionist or Dietician License                0                       2          0           2              3                   7             1            11
               Occupational Therapist or                        1                       0          0           1              3                   7             0            10
               Assistant Complaint
               Occupational Therapist or                        1                       1          0           2              2                   2             0            4
               Assistant License
               Optometrist Complaint                            7                       7          0       14             32                     41             1            74
                                                                                 Month                                                       Fiscal Year
Agency                      Inquiry Name               Resolved       Referral/Transfer         Not      Total       Resolved       Referral/Transfer        Not       Total
                                                        at 311                                Recorded                at 311                               Recorded
                  Optometrist License                                                                            0              1                   0             0            1
                  Pharmacy Complaint                          30                      48             2       80            176                    245             6        427
                  Pharmacy License                                2                       3          0           5          13                     12             0            25
                  Physical Therapist or Assistant                                                                0          11                      8             1            20
                  Complaint
                  Physical Therapist or Assistant                 2                       2          0           4              9                   9             0            18
                  License
                  Podiatrist Complaint                            1                       0          0           1              6                   2             0            8
                  Podiatrist License                                                                             0              1                   0             0            1
                  Practical Nurse License                     21                      29             0       50             74                     99             0        173
                  Private School Secondary                        2                       0          0           2              6                   6             0            12
                  License
                  Private Schools Trade License                                                                  0              3                   6             0            9
                  Psychologist Complaint                          0                       3          0           3              6                   8             0            14
                  Psychologists License                           1                       0          0           1              2                   1             0            3
                  Respiratory Therapy or                                                                         0              1                   3             0            4
                  Technician License
                  Shorthand Reporter License                                                                     0              0                   1             0            1
                  Social Worker Complaint                         8                       4          0       12             46                     43             1            90
                  Social Worker License                           2                       1          0           3          11                     14             0            25
                  Speech-Language Pathology                                                                      0              1                   0             0            1
                  Complaint
                  Speech-Language Pathology                       0                       1          0           1              4                   5             0            9
                  License
                  Veterinarian Complaint                          7                       6          0       13             50                     49             2        101
                  Veterinary Technologists License                1                       1          0           2              7                   7             0            14
                  Vocational and Educational                  39                      47             0       86            181                    279             3        463
                  Services for Individuals with
                  Disabilities - Program Information
NYSED Total                                                  569                    699              6    1,274          3,419                  4,152             63     7,634
NYSERDA           Division Information Provided                   2                       0          0           2              5                   0             0            5
                  New York Energy Smart                       36                          8          0       44            140                     49             3        192
NYSERDA Total                                                 38                          8          0       46            145                     49             3        197
NYSINS            Division Information Provided                   2                       0          0           2          10                      0             0            10
                  Division Referral                                                                              0              1                   0             0            1
                  Insurance Complaint                        137                    123              2      262            672                    780             5      1,457
                  Overcharge - Insurance Company                                                                 0              0                   1             0            1
NYSINS Total                                                 139                    123              2      264            683                    781             5      1,469
NYSPARKS          Division Information Provided                                                                  0              1                   0             0            1
                  Division Referral                               0                       1          0           1              0                   1             0            1
                  State Parks on Long Island -                    1                       0          0           1         128                    219             2        349
                  Information
NYSPARKS Total                                                    1                       1          0           2         129                    220             2        351
NYSPSC            Division Information Provided                   5                       0          0           5          23                      0             0            23
                  Division Referral                               2                       0          0           2              5                   0             0            5
                  Local or Long Distance                      36                      36             1       73            163                    229             3        395
                  Telephone Company Complaints
                  Overcharge - Utility Company                    1                       1          0           2              2                   4             0            6
                  Public Utility Complaint                   287                    341              2      630          1,796                  2,358             33     4,187
NYSPSC Total                                                 331                    378              3      712          1,989                  2,591             36     4,616
NYSTAX            Division Information Provided                   7                       0          0           7          37                      0             0            37
                  Division Referral                               4                       1          0           5              9                   4             0            13
                  New York State Tax Information             211                    468              2      681          1,718                  4,566             15     6,299
                  Real Property Tax Credit                        9                       7          0       16             22                     31             1            54
                  Sales Tax Information                      411                      89             6      506          3,199                    794             35     4,028
                  State Property Tax Rebate for               29                      88             0      117            124                    283             2        409
                  NYC Owners - Replacement
                  Check Request
                  Truck Mileage - Highway Use Tax                 1                       3          0           4              3                  12             0            15
NYSTAX Total                                                 672                    656              8    1,336          5,112                  5,690             53    10,855
NYSWORKERCOMPBD   Division Information Provided                   1                       0          0           1              5                   0             0            5
                  Division Referral                                                                              0              0                   3             0            3
                  Workers Compensation for                        6                       4          0       10             35                     24             0            59
                  September 11 Workers
                  Workers' Compensation Business              14                      21             1       36             67                    112             2        181
                  Helpline
                                                                                 Month                                                        Fiscal Year
Agency                       Inquiry Name              Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                        at 311                                Recorded                 at 311                               Recorded
                   Workers' Compensation Fraud                    7                   11              0       18             37                     42              0           79
                   Workers' Compensation Injured              52                      86              1      139            324                    476              4       804
                   Worker Helpline
                   Workers' Compensation Licenses                 0                       1           0           1              5                   8              0           13
NYSWORKERCOMPBD Total                                         80                    123               2      205            473                    665              6     1,144
NYW                Municipal Water Finance                        0                       1           0           1              1                   4              0           5
                   Authority Investor Information
NYW Total                                                         0                       1           0           1              1                   4              0           5
OAG                Any Pet Store - Sale of Sick                   4                       1           0           5          30                     17              0           47
                   Animal
                   Charity Fraud Complaint                    13                      15              0       28             60                     54              0       114
                   Charity Registration                           6                       8           0       14             42                     51              0           93
                   Co-Op Complaint                            68                      41              1      110            437                    302              4       743
                   Division Information Provided              45                          0           0       45            222                      0              3       225
                   Division Referral                              9                       8           0       17             26                     26              0           52
                   Financial Consultant Complaint                 2                       1           0           3          17                     17              0           34
                   Gym or Health Spa Membership               27                      16              1       44            130                    115              4       249
                   Complaint
                   Health Maintenance Organization                1                       6           1           8          15                     20              2           37
                   (HMO) Complaint
                   Internet Service and Online               144                      83              0      227            719                    561              3     1,283
                   Business Complaint
                   NYS Residents Buying Real                      4                       1           0           5          22                     10              0           32
                   Estate in Other States
                   Overcharge - Gas Station - Credit          11                          4           0       15             42                     28              0           70
                   Card Surcharge
                   Pyramid Scheme Sales Complaint                                                                 0              3                   4              0           7
                   Rent Security - Interest Earned            21                          9           0       30             85                     67              1       153
                   Thrift Shop Complaint                          1                       0           0           1              4                   8              0           12
                   Unlicensed Business - Health Spa               1                       1           0           2              2                   8              0           10
OAG Total                                                    357                    194               3      554          1,856                  1,288             17     3,161
OATH               Division Information Provided                  1                       0           0           1              4                   0              0           4
                   Judge Conduct Complaint - City             28                          0           0       28            124                      0              1       125
                   Agency Tribunals
OATH Total                                                    29                          0           0       29            128                      0              1       129
OCECM              Block Party or Street Fair Permit          59                          0           0       59          1,152                      0             20     1,172
                   Division Information Provided                  1                       0           0           1              3                   0              0           3
                   Find a Street Event                     1,033                          0          17    1,050         11,276                      0            225    11,501
                   USS New York Commissioning                510                          0           7      517            518                      0              7       525
                   Yankee Pep Rally                                                                               0          72                      0              0           72
                   Yankees Victory Parade                    874                          0           8      882            874                      0              8       882
                   Information
                   Yankees Victory Parade Lottery          2,618                          0          16    2,634          2,618                      0             16     2,634
OCECM Total                                                5,095                          0          48    5,143         16,513                      0            276    16,789
OCFS               Child Abuse                               367                   1,080              5    1,452          1,902                  6,159             41     8,102
                   Child Support Automated Account            39                    109               0      148            241                    574              2       817
                   Information
                   Child Support Information and             419                   1,341              6    1,766          2,217                  8,128             41    10,386
                   Assistance
                   Division Information Provided                  1                       0           0           1          16                      0              0           16
                   Division Referral                              0                       1           0           1              0                  10              1           11
OCFS Total                                                   826                   2,531             11    3,368          4,376                 14,871             85    19,332
OCHIA              Division Information Provided                                                                  0              2                   0              0           2
OCHIA Total                                                                                                       0              2                   0              0           2
OCME               Autopsy Report                                 4                   19              0       23             42                    114              1       157
                   Cremation Inquiries                            2                       4           0           6          15                     30              0           45
                   Death Inquiries                            36                      68              0      104            187                    347              1       535
                   Division Information Provided                  1                       0           0           1              3                   0              0           3
                   Proof of Death                             11                      11              0       22             48                     73              1       122
                   World Trade Center DNA                         3                       0           0           3              7                   1              0           8
                   Samples
OCME Total                                                    57                    102               0      159            302                    565              3       870
OEC                City Environmental Quality                     1                       0           0           1              3                   1              0           4
                   Review (CEQR)
                   Division Referral                                                                              0              1                   0              0           1
                   Staff Information Provided                                                                     0              1                   0              0           1
                                                                          Month                                                       Fiscal Year
Agency                Inquiry Name              Resolved       Referral/Transfer         Not      Total       Resolved       Referral/Transfer        Not       Total
                                                 at 311                                Recorded                at 311                               Recorded
OEC Total                                                  1                       0          0           1              5                   1             0            6
OEM         Community Emergency Response                   1                       8          0           9          12                     36             0            48
            Team (CERT) Program
            Cooling Center Locations                                                                      0         579                      0             7        586
            Corporate Emergency Access                                                                    0              3                   1             0            4
            System (CEAS) Program
            Division Information Provided                  1                       0          0           1          19                      0             1            20
            Division Referral                              0                       1          0           1              0                  13             0            13
            Hurricane Evacuation Zone                      2                       0          0           2          46                      0             0            46
            Lookup
            New York City Citizen Corps                    2                       2          0           4              2                   2             0            4
            Council Youth Program
            Notify NYC - Online Registration               8                       0          0           8          31                      0             0            31
            Notify NYC - Program Information           44                          0          0       44            485                      0             4        489
            Notify NYC - Telephone                     21                      37             2       60             33                    110             2        145
            Registration
            Ready New York Events                          4                       0          1           5          25                      0             3            28
            Ready New York Events - Hidden                 2                       0          0           2              8                   0             0            8
            Ready New York Guide                       15                          0          1       16             38                      0             4            42
            Ready New York Guide -                         1                       0          0           1              5                   0             0            5
            Businesses
            Ready New York Guide -                         3                       0          0           3          22                      0             0            22
            Businesses - Hidden
            Ready New York Guide - Flooding                1                       0          0           1              4                   0             1            5
            Ready New York Guide - Flooding                4                       0          0           4          12                      0             0            12
            - Hidden
            Ready New York Guide - Heat                    2                       0          0           2          10                      0             0            10
            Ready New York Guide - Hidden              55                          0          0       55            164                      0             3        167
            Ready New York Guide -                         2                       0          2           4          27                      0             4            31
            Hurricanes
            Ready New York Guide -                         6                       0          0           6          43                      0             0            43
            Hurricanes - Hidden
            Ready New York Guide - Kids -                                                                 0              3                   0             0            3
            Elementary School Students
            Ready New York Guide - Kids -                  8                       0          0           8          38                      0             0            38
            Elementary School Students -
            Hidden
            Ready New York Guide - Kids -                  1                       0          0           1              3                   0             1            4
            Middle and High School Students
            Ready New York Guide - Kids -                  1                       0          0           1          20                      0             0            20
            Middle and High School Students
            - Hidden
            Ready New York Guide -                         6                       0          0           6          74                      0             1            75
            Pandemic Flu
            Ready New York Guide - Pets                                                                   0              1                   0             0            1
            Ready New York Guide - Pets -                  3                       0          0           3          15                      0             0            15
            Hidden
            Ready New York Guide - Pocket                  9                       0          0           9          43                      0             0            43
            Sized
            Ready New York Guide - Seniors             10                          0          0       10             29                      0             1            30
            and People with Disabilities
            Ready New York Guide - Seniors             12                          0          1       13             85                      0             1            86
            and People with Disabilities -
            Hidden
            Ready New York Speaker                         3                       0          0           3          10                      0             1            11
            Ready New York Speaker -                       0                       1          0           1              2                  10             0            12
            Hidden
            Ready New York Video                                                                          0          11                      0             0            11
            Ready New Yorker of the Month                                                                 0              1                   0             2            3
            Contest
            Service Request Follow-up                      9                       0          0           9          42                      0             0            42
            Staff Information Provided                                                                    0              2                   0             0            2
            Summer Heat and Heat-Related                                                                  0          14                      0             1            15
            Health Tips Brochure
            Warming Center Locations                       1                       0          0           1              6                   0             0            6
OEM Total                                             237                      49             7      293          1,967                    172             37     2,176
OLR         City Retiree - Health Benefits             42                      38             2       82            263                    380             5        648
            City Worker - NYC Employee                 20                      18             0       38             78                     88             0        166
            Assistance Program
            City Worker or Retiree - Deferred          12                      38             0       50             76                    212             0        288
            Compensation
                                                                            Month                                                       Fiscal Year
Agency                  Inquiry Name              Resolved       Referral/Transfer         Not      Total       Resolved       Referral/Transfer        Not       Total
                                                   at 311                                Recorded                at 311                               Recorded
              City Worker or Retiree -                       2                   10             0       12             19                     51             0            70
              Management Benefit Fund
              Division Information Provided              11                          0          0       11             28                      1             1            30
              Division Referral                              2                       0          0           2              3                   0             0            3
              Staff Information Provided                                                                    0              1                   0             0            1
OLR Total                                                89                    104              2      195            468                    732             6      1,206
OLTPS         Office of Long-Term Planning and                                                              0              0                  10             0            10
              Sustainability
              PLANYC 2030                                    5                       0          0           5          37                      0             0            37
OLTPS Total                                                  5                       0          0           5          37                     10             0            47
OMB           Division Information Provided                                                                 0              2                   0             0            2
              Publishes Budget Modifications                 4                       4          0           8          23                     22             0            45
OMB Total                                                    4                       4          0           8          25                     22             0            47
OPA           City Employee Payroll Inquires             93                    166              0      259            509                    893             5      1,407
              and Information
              Division Information Provided                  2                       0          0           2              5                   0             0            5
              Division Referral                              1                       0          0           1              2                   0             0            2
              Line of Duty Injury Refund                     1                       4          0           5              6                  11             0            17
OPA Total                                                97                    170              0      267            522                    904             5      1,431
OPS           Citywide Customer Survey                       1                       0          0           1              7                   0             0            7
              Citywide Performance Reporting                 3                       0          0           3          12                      0             0            12
              (CPR)
              Development Coordinator                                                                       0              8                   0             0            8
              Initiative
              Mayor's Management Report                      2                       0          0           2              7                   4             0            11
              (MMR)
              My Neighborhood Statistics                 32                          3          0       35            141                     44             1        186
              NYCStat                                        4                       0          0           4          16                      0             0            16
              NYCStat Stimulus Tracker                       5                       0          0           5          11                      0             1            12
              Service Request Follow-up                                                                     0              8                   0             0            8
              Staff Information Provided                                                                    0              1                   0             0            1
OPS Total                                                47                          3          0       50            211                     48             2        261
OSC           College Savings Program                        2                       1          0           3          20                     23             0            43
              Court System Complaint                     37                      27             0       64            219                    150             5        374
              Division Information Provided                  5                       0          0           5          22                      0             0            22
              Division Referral                                                                             0              1                   7             0            8
              Unclaimed Funds                            50                      49             0       99            250                    344             2        596
OSC Total                                                94                      77             0      171            512                    524             7      1,043
OTB           Division Information Provided                                                                 0              3                   0             0            3
              Division Referral                                                                             0              1                   0             0            1
              Off Track Betting Complaint                    2                       2          0           4              8                   9             0            17
              Off Track Betting Information              11                          6          0       17             34                     34             0            68
              Off Track Betting Telephone                    1                       0          0           1              3                   1             0            4
              Wagering
              Open an Off Track Betting                      0                       4          0           4              1                   7             0            8
              Telephone Account
OTB Total                                                14                      12             0       26             50                     51             0        101
OZNY          Ozone Pollution Information                    1                       0          0           1              7                   5             0            12
OZNY Total                                                   1                       0          0           1              7                   5             0            12
PANYNJ        Air Train to JFK Airport-                  17                      37             0       54             76                    173             0        249
              Information
              Division Information Provided              10                          0          0       10             59                      0             1            60
              Division Referral                              1                       0          0           1              1                   4             0            5
              John F. Kennedy Airport -                 120                    619              4      743            815                  3,731             33     4,579
              General Information Requests
              LaGuardia Airport - General                31                    165              2      198            276                  1,192             6      1,474
              Information Requests
              New York Marine Terminal                       4                       2          0           6          17                     17             0            34
              Information
              Newark Airport (Newark Liberty) -          27                      26             0       53            143                    213             2        358
              General Information Requests
              Noise from Airplane - JFK                      7                       1          0           8          58                     16             1            75
              Noise from Airplane - LaGuardia                8                       2          0       10             69                     23             2            94
              Noise from Airplane - Newark                                                                  0              1                   2             0            3
              PATH Train Information                     24                      87             1      112            161                    463             2        626
              Port Authority Bus Terminal               182                    737              5      924          1,139                  4,813             39     5,991
                                                                               Month                                                        Fiscal Year
Agency                      Inquiry Name             Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                      at 311                                Recorded                 at 311                               Recorded
                 Information
                 Toll Bridge Complaint - To New                 3                   21              0       24             11                     84              1           96
                 Jersey
                 Toll Bridge Information - To New           20                    122               2      144            106                    611              6       723
                 Jersey
                 Toll Tunnel Complaint - To New                 2                       7           0           9          12                     33              1           46
                 Jersey
                 Toll Tunnel Information - To New           45                    204               1      250            333                  1,243             10     1,586
                 Jersey
                 Transportation to Local Airports           11                      30              0       41             58                    172              0       230
PANYNJ Total                                               512                   2,060             15    2,587          3,335                 12,790            104    16,229
QPL              Division Information Provided              22                          0           0       22            254                      0              2       256
                 Division Referral                              5                       0           0           5          20                     13              0           33
                 Elementary School Student After            11                          1           0       12             67                      8              1           76
                 School Program - Drop-In
                 Elementary School Student After                                                                0          13                      1              0           14
                 School Program - Enrolled
                 Find A Summer Meal Program                                                                     0          11                      0              0           11
                 Find a Library - Bronx -                       2                       0           0           2              7                   1              0           8
                 Manhattan - Staten Island
                 Find a Library - Brooklyn                      2                       0           0           2              2                   2              0           4
                 Find a Library - Queens                   205                      30             44      279            882                    175            190     1,247
                 General Information - Queens               20                      15              0       35             65                     70              1       136
                 Public Library
                 High School Student After School                                                               0              1                   0              0           1
                 Program - Drop-In
                 Library Complaint - Queens                     5                       4           0           9          17                     23              1           41
QPL Total                                                  272                      50             44      366          1,339                    293            195     1,827
RACING           Bingo License - Step One                       1                       1           0           2              5                   9              0           14
                 Games of Chance License                        2                       3           0           5          11                     15              0           26
                 Race Meetings License                                                                          0              1                   0              0           1
RACING Total                                                    3                       4           0           7          17                     24              0           41
REDCROSS         Division Information Provided              18                          0           0       18             92                      0              0           92
                 Emergency Communication for                    5                   19              0       24             34                     75              2       111
                 Military Families
                 Volunteer - Emergency                          9                       1           0       10             35                     19              1           55
                 Preparedness
REDCROSS Total                                              32                      20              0       52            161                     94              3       258
RIOC             Division Referral                                                                              0              1                   0              0           1
                 Roosevelt Island Tramway -                 14                          2           0       16             96                     59              0       155
                 Complaint and Information
RIOC Total                                                  14                          2           0       16             97                     59              0       156
SBS              Business Assistance - Disaster                 2                       1           0           3              5                   8              0           13
                 Recovery
                 Business Assistance - Equal                    7                       7           0       14             46                     36              0           82
                 Employment Opportunity
                 Compliance on Government
                 Contracts
                 Business Improvement District              17                          0           0       17             74                      0              2           76
                 (BID) Guide
                 Business Incentives                            9                       4           0       13             63                     74              0       137
                 Business Outreach Team                         6                       1           0           7              6                   1              0           7
                 Career Advancement Program                     8                       0           4       12             57                      4             30           91
                 Information
                 Division Information Provided             329                          0           0      329          2,143                      5             17     2,165
                 Division Referral                          22                      14              0       36             92                    175              0       267
                 Emerging Business Enterprise                                                                   0              1                   3              0           4
                 Program
                 Empire Zone Tax Credits                                                                        0              2                   3              0           5
                 Empire Zones Program Guide                                                                     0              2                   0              0           2
                 FastTrac                                       2                       6           0           8          20                     31              1           52
                 Find a NYC Business Solutions             196                    111              44      351          1,194                    751            243     2,188
                 Center
                 Find a Workforce1 Career Center           847                    219             157    1,223          4,618                  1,390            831     6,839
                 Getting City Contracts - Business          36                      15             15       66            175                    106             62       343
                 Assistance
                 Help Starting a Small Business            350                    152              76      578          1,866                    885            405     3,156
                 Industrial Business Solutions -                                                                0              2                   9              0           11
                 Assistance
                                                                           Month                                                        Fiscal Year
Agency                 Inquiry Name              Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                  at 311                                Recorded                 at 311                               Recorded
             Industrial Business Zone                       0                       1           0           1              7                   5              0           12
             Industrial Business Zone -                     3                       1           0           4              7                   5              0           12
             Relocation Tax Credit
             Job Seeker Assistance                     128                          9          44      181            217                     20            196       433
             Job Seeker Assistance for People               0                       0          10       10                 0                   0             10           10
             with Special Needs
             Locally Based Enterprises (LBE)                                                                0              1                   6              0           7
             Program
             Minority and Woman-owned                       8                       5           0       13             41                     34              0           75
             Business Enterprise (MWBE)
             Program
             NYC Business Express - General             95                      75              1      171            458                    427              3       888
             Information
             NYC Business Express -                         4                       7           0       11             14                     36              0           50
             Technical Issues
             NYC Business Solutions                         1                       2           0           3          16                     18              2           36
             Recruitment
             New York City Training Guide               22                          0           0       22            101                      0              1       102
             Online Directory of Certified                                                                  0              4                   5              0           9
             Companies
             Procurement Technical                          2                       1           0           3              8                   8              0           16
             Assistance Center - PTAC
             Registering Your Business - Fact               1                       0           0           1              3                   0              0           3
             Sheet
             Small Business Seminar - How to                                                                0              6                   7              0           13
             Respond to an RFP - Write to Win
             Small Business Seminar - Locally               1                       2           0           3              7                   8              0           15
             Based Enterprises Certification
             Workshop
             Small Business Seminar - MWBE              11                          9           0       20             58                     73              0       131
             Certification Workshop
             Small Business Seminar - Selling               3                       1           0           4              7                  10              0           17
             to Government
             Small Business Seminars and                24                      22              0       46            135                    133              0       268
             Classes
             Staff Information Provided                     1                       0           0           1              2                   0              0           2
             Training Funds for Businesses                  5                       2           0           7          41                     49              0           90
SBS Total                                            2,140                    667             351    3,158         11,499                  4,325          1,803    17,627
SCA          School Construction Complaint              31                    139               0      170            138                    740              2       880
             School Construction Information                9                   16              0       25             39                     97              1       137
SCA Total                                               40                    155               0      195            177                    837              3     1,017
SCJC         Division Information Provided                                                                  0              3                   0              0           3
             Judge Conduct Complaint - Civil                7                       0           0           7          27                      0              1           28
             Court
             Judge Conduct Complaint - Court                1                       0           0           1              8                   0              0           8
             of Claims
             Judge Conduct Complaint -                      1                       0           0           1          13                      0              0           13
             Criminal Court
             Judge Conduct Complaint -                  17                          0           0       17            110                      0              1       111
             Family Court
             Judge Conduct Complaint -                  10                          0           0       10             43                      0              0           43
             Housing Court
             Judge Conduct Complaint -                      6                       0           0           6          35                      0              0           35
             Supreme Court
             Judge Conduct Complaint -                                                                      0              3                   0              0           3
             Surrogate Court
SCJC Total                                              42                          0           0       42            242                      0              2       244
SSA          Division Information Provided                  4                       0           0           4          20                      0              0           20
             Medicare Card Replacement                  32                      74              0      106            134                    419              2       555
             Social Security - 2009 Economic            37                      35              0       72            245                    317              0       562
             Recovery Payment
             Social Security - Information and         622                   2,069             12    2,703          2,978                 11,099             69    14,146
             Assistance
             Social Security Card                      356                   1,098              3    1,457          1,789                  6,193             25     8,007
             Social Security Fraud Complaint            84                      31              1      116            399                    218              1       618
             Social Security Statement                  17                      71              0       88             92                    460              3       555
             Assistance
             Supplemental Security Income              179                    430               1      610            803                  2,473             23     3,299
             (SSI) - Information
SSA Total                                            1,331                   3,808             17    5,156          6,460                 21,179            123    27,762
SSS          Division Information Provided                                                                  0              2                   0              0           2
                                                                            Month                                                       Fiscal Year
Agency                  Inquiry Name              Resolved       Referral/Transfer         Not      Total       Resolved       Referral/Transfer        Not       Total
                                                   at 311                                Recorded                at 311                               Recorded
              Register for Military Draft-               42                      30             1       73            223                    164             6        393
              Selective Service
SSS Total                                                42                      30             1       73            225                    164             6        395
STATE         Division Information Provided                  6                       0          0           6          21                      0             0            21
              Division Referral                              0                       1          0           1              0                   2             1            3
              Embassy Information                        60                      70             0      130            371                    602             5        978
              Passport Information                      329                    872              3    1,204          2,084                  6,270             43     8,397
STATE Total                                             395                    943              3    1,341          2,476                  6,874             49     9,399
SUNY          Division Information Provided                  2                       0          0           2              3                   0             0            3
              State University of New York               37                      33             0       70            193                    212             2        407
              (SUNY) Information
SUNY Total                                               39                      33             0       72            196                    212             2        410
TAX           Property Tax Assessment                   135                    128              1      264            436                    480             3        919
              Appeals and Corrections
TAX Total                                               135                    128              1      264            436                    480             3        919
TFA           Transitional Finance Authority                 2                       2          0           4              5                   8             0            13
              Investor Information
TFA Total                                                    2                       2          0           4              5                   8             0            13
TLC           Accessible Taxi Dispatch for              113                    262              0      375            631                  1,851             10     2,492
              Passenger in a Wheelchair
              Car Service Company Complaint -            23                          0          4       27            123                      0             30       153
              Fare or Tip
              Car Service Company Complaint -            11                          0          3       14             56                      0             26           82
              Request Denied or Service
              Delayed
              Car Service Company Complaint -            18                          0          5       23            124                      0             30       154
              Rude or Discourteous
              Car Service Company Complaint -            28                          0          7       35            120                      0             35       155
              Unauthorized Operation
              Car Service Company Complaint -            14                          0          6       20             96                      0             39       135
              Unauthorized Vehicle Operation
              Car Service Driver Complaint -                 2                       0          1           3              6                   0             4            10
              Broken or Missing Equipment or
              Signs
              Car Service Driver Complaint -                 4                       0          1           5          15                      0             4            19
              Cell Phone Used
              Car Service Driver Complaint -             10                          0          5       15             72                      0             22           94
              Fare or Tip
              Car Service Driver Complaint -                 9                       0          1       10             43                      0             14           57
              License Not Displayed
              Car Service Driver Complaint -                 2                       0          2           4          19                      0             9            28
              Pick-Up Refused
              Car Service Driver Complaint -                 3                       0          1           4          13                      0             4            17
              Request Denied
              Car Service Driver Complaint -             29                          0          8       37            117                      0             34       151
              Rude or Discourteous
              Car Service Driver Complaint -                 4                       0          0           4              9                   0             0            9
              Unclean Condition or Odor
              Car Service Driver Complaint -             40                          0          4       44            182                      0             30       212
              Unsafe Driving
              Car Service Driver Compliment                  8                       0          1           9          32                      0             2            34
              Car Service, Limousine or                  67                      79             1      147            320                    441             2        763
              Ambulette Drivers License
              Dispatched Taxi Complaint -                                                                   0              1                   0             1            2
              Broken or Missing Equipment
              Dispatched Taxi Complaint - Cell                                                              0              1                   0             1            2
              Phone Used
              Dispatched Taxi Complaint -                    2                       0          0           2              2                   0             0            2
              Credit Card - Driver Refusal
              Dispatched Taxi Complaint -                                                                   0              2                   0             0            2
              Credit Card - Fare or Tip
              Complaint
              Dispatched Taxi Complaint -                                                                   0              2                   0             0            2
              Credit Card Machine or Screen
              Broken
              Dispatched Taxi Complaint - Fare,              1                       0          0           1              3                   0             0            3
              E-ZPass, or Tip Complaint
              Dispatched Taxi Complaint -                    0                       0          1           1              0                   0             1            1
              License Not Displayed
              Dispatched Taxi Complaint -                    1                       0          0           1              5                   0             0            5
              Pick-Up Refused
              Dispatched Taxi Complaint -                    0                       0          1           1              0                   0             1            1
              Request Denied
                                                                               Month                                                        Fiscal Year
Agency                     Inquiry Name              Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                      at 311                                Recorded                 at 311                               Recorded
                 Dispatched Taxi Complaint -                    1                       0           0           1              1                   0              2           3
                 Route Complaint
                 Dispatched Taxi Complaint -                    2                       0           0           2              5                   0              2           7
                 Rude or Discourteous
                 Dispatched Taxi Complaint -                    1                   30              0       31             17                    179              0       196
                 Status or Wait Time
                 Dispatched Yellow Taxi Driver                  6                       0           0           6          41                      0              1           42
                 Compliment
                 Division Information Provided             116                          0           0      116            575                      0              6       581
                 Division Referral                          45                          0           0       45            182                      0              3       185
                 Found Property in a Taxi                  102                      44              1      147            476                    241             10       727
                 Hearing - Taxi and Limousine               54                      87              0      141            231                    383              4       618
                 Commission
                 Lost Property in a Taxi                 4,653                   2,140             79    6,872         22,730                 12,868            504    36,102
                 Lost and Found - Limousine or              79                          0           0       79            331                      0              7       338
                 Car Service
                 Service Request Follow-up               1,119                          0           3    1,122          5,363                      0             27     5,390
                 Staff Information Provided                                                                     0              6                   0              0           6
                 Taxi Complaint - 50 Cent                  106                          0           2      108            132                      0              2       134
                 Surcharge Overcharge and
                 Refund
                 Taxi Complaint - Broken or                 21                          0           3       24            127                      0             27       154
                 Missing Equipment
                 Taxi Complaint - Cell Phone Used           51                          0           7       58            227                      0             39       266
                 Taxi Complaint - Credit Card -             46                          0           4       50            192                      0             40       232
                 Driver Refusal
                 Taxi Complaint - Credit Card -            259                          0          25      284          1,280                      0            194     1,474
                 Fare or Tip Complaint
                 Taxi Complaint - Credit Card               40                          0           4       44            213                      0             59       272
                 Machine or Screen Broken
                 Taxi Complaint - Fare, E-ZPass,           171                          0          41      212            828                      0            162       990
                 or Tip Complaint
                 Taxi Complaint - License Not               15                          0           4       19            118                      0             29       147
                 Displayed
                 Taxi Complaint - Pick-Up Refused          317                          0          28      345          1,476                      0            201     1,677
                 Taxi Complaint - Request Denied            63                          0           8       71            338                      0             68       406
                 Taxi Complaint - Route Complaint          138                          0          20      158            726                      1            137       864
                 Taxi Complaint - Rude or                  320                          0          50      370          1,658                      0            258     1,916
                 Discourteous
                 Taxi Complaint - Unclean                   19                          0           2       21             53                      0              8           61
                 Condition or Odor
                 Taxi Complaint - Unsafe Driving -         199                          0          22      221          1,115                      0            169     1,284
                 Observed by Non-Passenger
                 Taxi Complaint - Unsafe Driving -         122                          0          19      141            664                      0            120       784
                 Observed by Passenger
                 Taxi Driver License                       290                    493               1      784          1,386                  2,306             15     3,707
                 Taxi GPS and Credit Card                       5                       0           0           5          38                      0              0           38
                 Installation - Complaint
                 Taxi GPS and Credit Card                                                                       0              7                   0              0           7
                 Installation - Compliment
                 Taxi Inquiry or Complaint from             80                    220               3      303            346                    925              9     1,280
                 Taxi Driver or Taxi Licensee
                 Taxi Insurance Information                 73                          0           2       75            383                      0              6       389
                 Request - Non-Passenger
                 Taxi Insurance Information                 33                          0           0       33            184                      0              3       187
                 Request - Passenger
                 Yellow Taxi Driver Compliment              39                          0           2       41            227                      1              3       231
                 Yellow Taxi Fare Information              478                          0           5      483          2,165                      0             33     2,198
                 Yellow Taxi Medallion Sale                 10                          0           0       10             58                      0              0           58
                 Information
TLC Total                                                9,462                   3,355            387   13,204         45,893                 19,196          2,447    67,536
TREASURY         Counterfeit Currency                       34                          6           0       40            127                     47              1       175
                 Division Information Provided              12                          0           0       12             52                      0              1           53
                 Division Referral                              1                       4           0           5              1                  11              0           12
                 Federal Economic Stimulus                  92                          0           0       92            796                      0              7       803
                 Package - 2009
                 Federal Recovery Rebate Credit             24                      16              1       41            138                    188              1       327
                 Federal Tax Assistance - IRS              450                    728               7    1,185          2,453                  3,977             28     6,458
                 Federal Tax Assistance - Refund            32                      49              0       81            315                    512              1       828
                 Information
TREASURY Total                                             645                    803               8    1,456          3,882                  4,735             39     8,656
                                                                                Month                                                        Fiscal Year
Agency                       Inquiry Name             Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                       at 311                                Recorded                 at 311                               Recorded
TSASC              TSASC Investor Information                    1                       0           0           1              3                   1             0            4
TSASC Total                                                      1                       0           0           1              3                   1             0            4
UNCC               Division Information Provided             74                          0           0       74            574                      0             2        576
                   Division Referral                             2                   61              0       63                 3                 407             2        412
                   Find a Consulate                         520                    266             193      979          2,819                  1,539          1,030     5,388
                   General Diplomatic and Consular               3                       2           0           5              7                   7             0            14
                   Guidance
                   Host Family Program - Foreign                 1                       1           0           2              5                   5             0            10
                   Diplomats
                   Legal Assistance for the                      6                       1           0           7          28                      9             2            39
                   International Community
                   Moving a Foreign Business to                                                                  0              1                   0             0            1
                   New York City
                   New York City Global Partners                 3                       0           0           3              7                   6             0            13
                   Information
                   Status of City Flags                      18                          0           0       18             97                      0             0            97
UNCC Total                                                  627                    331             193    1,151          3,541                  1,973          1,036     6,550
USARMY             Division Information Provided                 7                       0           0           7          23                      0             0            23
                   Kill Van Kull Construction                    0                       1           0           1              1                   3             0            4
                   Information
USARMY Total                                                     7                       1           0           8          24                      3             0            27
USCIS              Division Information Provided                 2                       0           0           2          18                      0             0            18
                   Division Referral                             1                       0           0           1              9                   0             0            9
                   Immigration Application Form              22                      36              0       58            115                    202             4        321
USCIS Total                                                  25                      36              0       61            142                    202             4        348
USCOMMERCE         2010 Census                               27                          0           0       27             27                      0             0            27
                   Become a 2010 Census Taker               245                          0           0      245            708                      0             2        710
                   Division Information Provided                 6                       0           0           6          24                      0             0            24
                   Division Referral                                                                             0              9                   3             0            12
                   Exporting Goods                               7                   11              0       18             35                     41             0            76
                   Population and Census Data                13                      23              0       36             81                    146             0        227
USCOMMERCE Total                                            298                      34              0      332            884                    190             2      1,076
USCOURTS           Bankruptcy Court - Bronx and              23                      27              0       50            102                    149             0        251
                   Manhattan
                   Bankruptcy Court - Brooklyn               29                      39              0       68            189                    270             1        460
                   Queens and Staten Island
                   Division Information Provided                 4                       0           0           4          11                      0             0            11
                   Division Referral                                                                             0              1                   1             0            2
                   Federal Jury Duty - Bronx and             13                          5           0       18             60                     32             0            92
                   Manhattan
                   Federal Jury Duty - Brooklyn and          13                      16              0       29             65                     94             0        159
                   Queens and Staten Island
USCOURTS Total                                               82                      87              0      169            428                    546             1        975
USDA               Division Information Provided                 3                       0           0           3              8                   0             0            8
                   Division Referral                             0                       1           0           1              1                   7             0            8
                   Food Stamp Authorized Retailer            19                      34              0       53             90                    174             1        265
                   Fruits and Vegetables License                 3                       0           0           3          17                     20             0            37
                   Service
                   Grain - License                                                                               0              0                   1             0            1
                   Hay and Straw - License                       0                       1           0           1              0                   1             0            1
                   Mad Cow Disease Information               14                          8           0       22             20                     12             0            32
                   Meat and Poultry Hotline                  18                      20              0       38             54                     70             0        124
USDA Total                                                   57                      64              0      121            190                    285             1        476
USDHS              Division Information Provided             11                          0           1       12             51                      0             1            52
                   Division Referral                             3                       3           0           6              7                  14             0            21
                   Importing Goods                               9                   21              0       30             69                     91             0        160
                   Locate Inmate-Immigrant                   40                      20              0       60            199                    150             1        350
                   Detainee
USDHS Total                                                  63                      44              1      108            326                    255             2        583
USDOL              Division Information Provided                 3                       0           0           3          16                      0             0            16
                   Job Corps                                 90                      86              0      176            510                    563             7      1,080
USDOL Total                                                  93                      86              0      179            526                    563             7      1,096
USDOT              Airline Ticket Assistance                 12                      11              0       23             87                    102             0        189
                   Car Allowance Rebate                                                                          0         461                    738             8      1,207
                   Commercial or Truck Driver                11                          6           0       17             41                     44             1            86
                   Physical Exam
                                                                                  Month                                                        Fiscal Year
Agency                        Inquiry Name              Resolved       Referral/Transfer         Not       Total       Resolved       Referral/Transfer        Not       Total
                                                         at 311                                Recorded                 at 311                               Recorded
                    Division Information Provided                                                                  0          29                      0              0           29
                    Division Referral                                                                              0              1                   2              0           3
                    Lost Airline Luggage                           0                       2           0           2          21                     40              1           62
                    Truck Permit - USDOT Number                    7                   15              0       22             63                     89              1        153
                    U.S. Coast Guard - General                     8                   26              0       34             39                    149              1        189
                    Information
USDOT Total                                                    38                      60              0       98            742                  1,164             12      1,918
USMARINE            Division Information Provided                  7                       0           0           7          18                      0              0           18
USMARINE Total                                                     7                       0           0           7          18                      0              0           18
USPERSONNELMGMT     Division Referral                                                                              0              0                   1              0           1
                    Federal Government Job Postings            99                    111               2      212            591                    599              9      1,199
USPERSONNELMGMT Total                                          99                    111               2      212            591                    600              9      1,200
USPS                Change of Address Information              17                      41              0       58            113                    187              3        303
                    Division Information Provided              11                          0           0       11             42                      0              0           42
                    Division Referral                              0                       3           0           3              0                  22              0           22
                    Goods Damaged or Defective -                   0                       3           0           3              3                  14              0           17
                    U.S. Post Office
                    Goods or Services Not Delivered -          14                      36              0       50             61                    210              0        271
                    U.S. Post Office
                    Graffiti on Mailbox                            5                       5           0       10             13                     41              0           54
                    Mail Fraud Complaint                       63                          0           1       64            286                      0              3        289
                    Obscene Mail Complaint                         0                       1           0           1              0                   5              0           5
                    U.S. Postal Service Consumer              742                   2,997             22    3,761          3,271                 16,620            127     20,018
                    Hotline
USPS Total                                                    852                   3,086             23    3,961          3,789                 17,099            133     21,021
VAC                 Division Information Provided                  3                       0           0           3              8                   0              0           8
                    Division Referral                                                                              0              2                   0              0           2
VAC Total                                                          3                       0           0           3          10                      0              0           10
VERIZON             Division Information Provided                  2                       0           0           2          10                      0              0           10
                    Division Referral                                                                              0              3                   0              0           3
                    Telecommunications Services -             194                    177               4      375          1,017                  1,097             15      2,129
                    Verizon
                    Verizon Telephone Poles and                68                    111               0      179            514                    709              6      1,229
                    Wires
                    Verizon Telephone Repair                  333                    259               4      596          2,028                  1,577             23      3,628
                    Verizon Telephone Savings                  36                      26              1       63            241                    194              2        437
VERIZON Total                                                 633                    573               9    1,215          3,813                  3,577             46      7,436
Grand Total                                               683,954                188,159          13,714   885,969      3,369,298             1,106,326         74,593   4,550,969

				
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