MALA 2011 Conference
& Trade Show
Building a Healthier Organization:
Developing Practical Strategies for Your Long-Term Success
May 2–4, 2011
333 E. Michigan Avenue
Lansing, MI 48933
MONDAY, MAY 2, 2011 TUESDAY, MAY 3, 2011
Using Technology to Solve Your Training Social Media’s Workplace Impact:
Challenges (AFC, SW, NHA) An Employer’s Response (AFC, SW, NHA)
Brenda Roberts, Director of Quality Assurance & Gregory J. Bator, JD, BATOR GWINN, PC
Education, Michigan Assisted Living Association
Facebook, Twitter, and assorted social media out-
Computer-Based Training (CBT) can help you pro- lets are changing the workplace for better and
vide Consistently-Better Training! worse. In this fast-paced eye-opening session,
learn how employers can use social media effec-
Computer-based training (CBT) increases the tively and legally. Identify the perils and pitfalls of
quality of in-house training and saves time and tweets, blogs, posts, and more in today’s explosive
money. This session will introduce the effective- electronic world.
ness of CBT with its ability to provide consistently
high-level of information. Learn how CBT increases Gregory J. Bator, JD, is an attorney and founder
knowledge retention by engaging multiple senses of BATOR GWINN, PC, in Birmingham, Michigan.
(auditory, visual, and kinesthetic) through the use Gregory has provided expert legal counsel to resi-
of multi media. Additionally, CBT meets scheduling dential industry members across Michigan for over
demands by allowing training to occur on a twenty- 25 years. His firm specializes in the business and
four hour basis without leaving the work site. personal legal needs of assisted living, residential
services and vocational providers.
Learn how you can provide Consistently-Better
Training! by incorporating cost-effective, com-
MI Choice Waiver Basics (AFC, SW, NHA)
puter-based training (CBT) as a part of the training
Carlton Nogle, Project Choices Director, Tri-County
curriculum for your staff. Office on Aging
MALA’s own Director of Quality Assurance and In this session you will learn the basic eligibility for
Education, Brenda Roberts, will kick off the 2011 the MI Choice Waiver Program. The presentation
Annual Conference with her usual energy and will discuss both medical and functional eligibility
enthusiasm. Brenda possesses a unique blend of criteria. Also described will be the process of con-
experience, education and passion. She has over tracting and related requirements for the licensed
30 years of experience working with older adults provider. Finally, participants will be introduced
and people with disabilities. Brenda earned her to the role and responsibilities of the MI Choice
master’s degree from Central Michigan University Waiver Care Management. Case examples will be
in Education Administration and Community presented to illustrate the relationship between the
Leadership with an emphasis on the adult learner. Waiver program and the provider.
Carlton Nogle, LMSW, Clinical and Macro Practice,
ACSW (Academy of Certified Social Workers), is the
MI Choice Waiver Director and has been employed
by Tri-County Office on Aging (TCOA) for 24 years.
During his tenure he played an intricate role in the
transformation from Care Management to the cur-
rent MI Choice Waiver program as a care manager
and supervisor. He has been very involved in the
implementation of the Licensed Residential Setting
Option and continues to work with the care man-
agers and transition specialists directly responsi-
ble for the implementation of the MI Choice Waiver
Don’t Let the Bed Bugs Bite (AFC, SW, NHA) search warrants. Tom has trained over 200 public
Kimberly Signs, Zoonotic Disease Epidemiologist, and private schools, many business and govern-
Michigan Department of Community Health ment entities in crisis reactions as well as hundreds
of police/firefighter responders in coordinated
This session will describe what bed bugs are, how response. This practical training is a direct result of
they can be recognized and what steps can be personal response experiences.
taken to respond to a bed bug infestation. It will
discuss the life cycle and biology of bedbugs, hid- Stress for Success—Positive Attitudes in the
ing places and techniques to inspect and identify
Workplace (AFC, SW, NHA)
possible infestations. A special emphasis will be
Joyce Marx, Business and Community Institute,
focused on the concerns of those providing housing Lansing Community College
for vulnerable populations such as older adults and
people with disabilities. Overall practical advice In the session, Stress for Success, participants will
will be provided to prevent, recognize and respond identify the sources of stress in their lives. They
appropriately to a potential bed bug infestation. An will learn to understand how these stressors affect
overview will be provided of the resource, “Michigan them and practice a variety of coping strategies.
Manual for the Prevention and Control of Bed Bugs”, While stress can not be eliminated, we can learn to
which includes additional information on the topics deal with it effectively to maximize our potential.
covered in this session as well as other resources. Managing stress is all about taking charge; taking
charge of your thoughts, emotions, work and life
Kimberly Signs, DVM has been employed by schedules, environment and the way you deal with
Michigan Department of Community Health for 8 problems.
years conducting surveillance for zoonotic and
vector-borne diseases, including West Nile virus, Joyce Marx, Consultant, Business and Community
rabies, and Lyme disease. Current duties include Institute, Lansing Community College, has 34 years
presenting to public health, healthcare provider, of experience in Human Resources Management,
student, and other audiences on the topic of zoo- Management Consulting, and Training. She is par-
notic and vector-borne diseases, and responding ticularly competent in the areas of Organization
to the public on questions regarding these top- Development and Training as well as Project
ics. Dr. Signs is member of the Michigan Bed Bug Facilitation and Management. Joyce is a certified
Workgroup which recently completed a compre- trainer utilizing systems providing critical skill build-
hensive manual on bed bug detection, prevention ing tools necessary for employee development and
and control. effective career management. She also has hands-
on experience in the areas of human resources
Practical Solutions to Workplace Violence management, restructuring, staffing transition, job
(AFC, SW, NHA) analysis selection, interviewing and hiring, perfor-
Thomas Mynsberge, Critical Incident Management mance management, diversity and respect in the
workplace (harassment prevention), safety, health
Learn how to react to violence in the workplace, and employee welfare.
secure the premises against threats, react to bomb
threats and activate a shelter-in-place in the event
of a chemical spill. Tips will be given on business
security and hostage survival.
Thomas Mynsberge is the President of Critical
Incident Management, Inc. which specializes
in school/business/responder crisis training.
Tom retired from the Michigan State Police as a
Specialist/Sergeant with the Fire Marshall Division
after 27 years of service with the Department. He
was a Senior Sergeant and Tactical Member of the
Emergency Support Team (SWAT), responding to
hundreds of calls in hostage situations, barricaded
gunman, VIP security, civil disorder and high risk
Making the Hard Choice: Selecting Software 10:30am–Noon
Solutions (AFC, NHA)
Joel Moyer, President, Extended Care Professional You CAN Teach a Pig to Sing: Create Great
Relationships… with Anyone, Anytime, Anywhere
Technology and computers touch every aspect of (AFC, SW, NHA)
our lives. Every restaurant, store or even school is Mary Jane Mapes, President, The Aligned Leader
recording data to provide better, more coordinated Institute, LLC
service, keep inventory of products, and commu-
nicate better with the customer. Only about 7% of Do you ever lay awake at night, staring at the ceiling,
assisted living communities nationwide are using wondering:
these same technologies to improve services and
• Why can’t people be more like me?
communication. Learn affordable ways to improve
how you provide service and keep residents and • Why do I have to spend all my time dealing with
their families satisfied. people problems? It’s never ending.
Joel Moyer is the Owner and President of • Why does there have to be so much drama?
ExtendedCare Professional, an electronic charting Can’t we just get our jobs done?
software company. ExtendedCare Pro serves pro-
viders with communities in 29 states (and growing). If you’ve ever had any of the above thoughts, you’re
ExtendedCare Pro is the fastest growing software not alone. In this presentation the presenter shares her
company in the industry. Mr. Moyer has over 17 years innovative insights that will help you get along better
experience as on owner and operator of assisted with anyone, anytime, anywhere.
living facilities in Wisconsin and Illinois. He was an
advocate of the use of technology to improve effi- Mary Jane Mapes, BS, MA, CSP, Founder and President,
cient and effective delivery of care and improve- The Aligned Leader Institute, LLC. Mary Jane has
ment of quality of life for residents. His company been a leadership/communication strategist for over
was a user of ExtendedCare Professional for two 20 years, helping leaders from such organizations
years prior to selling his assisted living business as Trinity Health Systems, Blue Care Network, Duke
and joining ExtendedCare Pro. Joel has a BA from University Medical School, and Boehringer Ingelheim
the University of Illinois and is pursuing a MBA from Roxane achieve new levels of personal and profes-
Edgewood College. sional growth. She travels extensively throughout the
US and Canada speaking to thousands of people annu-
ally, helping leaders employ strategies required to cre-
Healthy Eating: The Diabetic Diet (AFC, SW,
ate harmonious relationships.
Michele Bernrueter, Hurley Center for Health
Outcomes How to be a Good Boss—Utilizing Employee
Strengths (AFC, SW, NHA)
Learn the basics of diabetes and how diet affects Donald Schuster, Executive Director, Listening Ear
blood sugar. In addition, learn to recognize poten-
tial signs and symptoms of low and high blood Over thirty years of research by the Gallop Poll indi-
sugar as well as appropriate intervention and treat- cates supervisors who utilize the strengths of their
ment. Participants will look at food labels and learn employees are significantly more engaged in their
to count carbohydrates. Resources will be provided work. Only 17% of American workers feel their strengths
and participants will learn where reliable informa- are utilized by their supervisor. You will learn what you
tion on diabetes can be found. can do to engage the strengths of your employees,
while examining your own strengths. Resources will
Michele Bernreuter, has been a registered dietitian be shared that can help you build your team into a
for more than 20 years, and a diabetes educator strength based team and tips on how to build a health
for 8 years. She has worked in the hospital setting, work environment focusing on strengths.
diabetes education and a consultant for community
mental health and home care agencies. Michelle is Donald Schuster, LMSW, CFRM, Executive Director,
currently employed at Hurley Medical Center in Listening Ear, has been an Executive Director in the res-
Flint, in the Center for Health Outcomes, working to idential field for over 30 years, Don Schuster has con-
promote community wellness in Genesee County. sulted with numerous agencies and businesses in the
areas of leadership, supervision, teamwork, commu-
nication, conflict management, customer service and
strategic building. He has successfully led Listening Mary Ceccanese, BS, Coordinator, Office of Tax
Ear over the last 30 years where it has grown from Policy Research, Stephen M. Ross School of Business,
2 employees to over 400 today, offering numerous University of Michigan. Mary has given presentations
human service programs. Don is a licensed social on building High-Quality Connections, with groups
worker and a certified fund development manager. that range in size from 6 – 110 people in attendance.
He continues as the Executive Director of Listening Each presentation is tailored to the group of individuals
Ear and teaches leadership classes through the attending from supervisors and managers to customer
M-Tec center at Mid Michigan Community College service employees. On a scale of 1–5, with 1 being not
and Michigan State University. useful at all to 5 being extremely useful, the average
score on the presentations is between 4 and 5.
Culture and Race in Human Services (AFC,
SW, NHA) Noon–1:30pm
D. John Lee, PhD, MSU Counseling Center
Spirit of Service Awards & Lunch (AFC)
This workshop will make a firm distinction between
Gregory Bator, JD, BATOR GWINN, PC & Robert Stein,
culture and race in order to list the challenges of
JD, Michigan Assisted Living Association
providing health care in a multicultural but racial-
ized society. Most “diversity” training fails to make Honor the leaders and innovators among us. Learn
the culture-race distinction and leads to more con- some of the best practices in caregiving today. Take
fusion than understanding. A combination of lec- back to your workplace new ideas, tips and techniques
ture, discussion, and experiential methods will be that can improve quality of life and customer service.
utilized to facilitate safe interactive learning.
David John Lee, PhD is a licensed psychologist and 1:30pm–3:00pm
Coordinator of the Multi-Ethnic Counseling Center
Alliance (MECCA) at Michigan State University. You CAN Teach a Pig to Sing: Create Great
As a part of the MSU Counseling Center, MECCA Relationships… with Anyone, Anytime, Anywhere
provides a variety of culturally and racial-ethnic (AFC, SW, NHA)
sensitive services to the MSU community. He has Mary Jane Mapes, President, The Aligned Leader
been a keynote speaker and consultant to over Institute, LLC
250 companies, agencies, colleges, and universi-
Do you ever lay awake at night, staring at the ceiling,
ties throughout the United States and Canada. Dr.
Lee has edited 5 books and contributed several
articles to professional and scholarly journals. John • Why can’t people be more like me?
was born and raised in Vancouver, B.C., Canada
and currently lives with his wife and two children in • Why do I have to spend all my time dealing with
Lowell, Michigan. people problems? It’s never ending.
• Why does there have to be so much drama?
Energizing Your Workplace: Building High-
Can’t we just get our jobs done?
Quality Connections (AFC, SW, NHA)
Mary Ceccanese, Coordinator, Office of Tax Policy If you’ve ever had any of the above thoughts, you’re
Research, Stephen M. Ross School of Business, not alone. In this presentation the presenter shares her
University of Michigan innovative insights that will help you get along better
Engage your workforce by creating High-Quality with anyone, anytime, anywhere.
Connections and enhance communication at all Mary Jane Mapes, BS, MA, CSP, Founder and President,
levels of your organization. Based on research from The Aligned Leader Institute, LLC. Mary Jane has
the Center for Positive Organizational Scholarship, been a leadership/communication strategist for over
University of Michigan Ross School of Business, 20 years, helping leaders from such organizations
this session uses improv theater, videos, and group as Trinity Health Systems, Blue Care Network, Duke
interactions to gain practical advice on how to University Medical School, and Boehringer Ingelheim
energize your workplace. Roxane achieve new levels of personal and profes-
Participants will be provided tools that any organi- sional growth. She travels extensively throughout the
zation/department can use to energize and engage US and Canada speaking to thousands of people annu-
employees and make High-Quality Connections. ally, helping leaders employ strategies required to cre-
ate harmonious relationships.
How to be a Good Boss—Utilizing Employee Energizing Your Workplace: Building High-Quality
Strengths (AFC, SW, NHA) Connections (AFC, SW, NHA)
Donald Schuster, Executive Director, Listening Ear Mary Ceccanese, Coordinator, Office of Tax Policy
Research, Stephen M. Ross School of Business,
Over thirty years of research by the Gallop Poll University of Michigan
indicates supervisors who utilize the strengths of
their employees are significantly more engaged Engage your workforce by creating High-Quality
in their work. Only 17% of American workers feel Connections and enhance communication at all levels
their strengths are utilized by their supervisor. You of your organization. Based on research from the Center
will learn what you can do to engage the strengths for Positive Organizational Scholarship, University of
of your employees, while examining your own Michigan Ross School of Business, this session uses
strengths. Resources will be shared that can help improv theater, videos, and group interactions to gain
you build your team into a strength based team practical advice on how to energize your workplace.
and tips on how to build a health work environment
focusing on strengths. Participants will be provided tools that any organi-
zation/department can use to energize and engage
Donald Schuster, LMSW, CFRM, Executive Director, employees and make High-Quality Connections.
Listening Ear, has been an Executive Director in the
residential field for over 30 years, Don Schuster has Mary Ceccanese, BS, Coordinator, Office of Tax
consulted with numerous agencies and businesses Policy Research, Stephen M. Ross School of Business,
in the areas of leadership, supervision, teamwork, University of Michigan. Mary has given presentations
communication, conflict management, customer on building High-Quality Connections, with groups
service and strategic building. He has successfully that range in size from 6 – 110 people in attendance.
led Listening Ear over the last 30 years where it Each presentation is tailored to the group of individuals
has grown from 2 employees to over 400 today, attending from supervisors and managers to customer
offering numerous human service programs. Don is service employees. On a scale of 1 – 5, with 1 being not
a licensed social worker and a certified fund devel- useful at all to 5 being extremely useful, the average
opment manager. He continues as the Executive score on the presentations is between 4 and 5.
Director of Listening Ear and teaches leadership
classes through the M-Tec center at Mid Michigan 3:30pm–5:00pm
Community College and Michigan State University.
All in the Family: New Developments in
Culture and Race in Human Services (AFC, Employment Law (AFC, NHA)
SW, NHA) Daniel Gwinn, JD BATOR GWINN, PC & Christian Lobb,
D. John Lee, PhD, MSU Counseling Center JD BATOR GWINN, PC
This workshop will make a firm distinction between Recent employment law developments bring your
culture and race in order to list the challenges of employee’s ancestors, children and significant others
providing health care in a multicultural but racial- into your personnel decisions. We will discuss family
ized society. Most “diversity” training fails to make health history, health care reform, and family-based
the culture-race distinction and leads to more con- discrimination claims that put “Family Matters” front
fusion than understanding. A combination of lec- and center at work. Learn the skills you need to prevent
ture, discussion, and experiential methods will be “Family Ties” from binding your hands as you navigate
utilized to facilitate safe interactive learning. the intersection between family and the workplace.
David John Lee, PhD is a licensed psychologist and Daniel A. Gwinn, BS, JD, is a partner at the law firm of
Coordinator of the Multi-Ethnic Counseling Center Bator Gwinn, PC, in Birmingham, Michigan, and has
Alliance (MECCA) at Michigan State University. been associated with the firm for over seventeen years.
As a part of the MSU Counseling Center, MECCA Mr. Gwinn is a graduate of Wayne State University Law
provides a variety of culturally and racial-ethnic School, where he received awards for excellence in both
sensitive services to the MSU community. He has written and oral advocacy, and where he was a mem-
been a keynote speaker and consultant to over ber of the Wayne State University Law School National
250 companies, agencies, colleges, and universi- Moot Court Team. Mr. Gwinn concentrates his practice
ties throughout the United States and Canada. Dr. in the area of employment and housing discrimination
Lee has edited 5 books and contributed several law, and has successfully defended employers facing
articles to professional and scholarly journals. John
was born and raised in Vancouver, B.C., Canada
and currently lives with his wife and two children in
employment and labor charges before the National a number of Medicaid benefits and many other top-
Labor Relations Board and the EEOC, as well as in ics. Rebecca has served as an advocate for Michigan’s
the courts. He has also successfully increased fair Medicare beneficiaries by working with partner agen-
housing opportunities for Michigan citizens with cies to resolve beneficiary issues and to develop train-
disabilities in federal court and other forums in var- ing for counselors, beneficiaries and the community.
ious Michigan municipalities. Mr. Gwinn is a regular
speaker at the Michigan Assisted Living Association Regulatory Update (AFC)
Annual Conference, Wayne State University Law James Gale, Director & Luttrell Levingston, AFC/
School, and the Fair Housing Center of Metropolitan HFA State Division Administrator, Bureau of Children
Detroit, and always enjoys the opportunity to speak and Adult Licensing, Michigan Department of Human
at the MALA Annual Conference. Services
CHRISTIAN A. LOBB, BA, MPA, JD, is an associate at Bureau of Children and Adult Licensing will provide a
the law firm of BATOR GWINN, PC in Birmingham, regulatory update for adult foster care and home for
Michigan, and has been associated with the firm the aged providers including an the introduction of the
for over ten years. Mr. Lobb is a graduate of Wayne new AFC/HFA Division Director. In addition, be brought
State University Law School, where he received up-to-date with any pending legislation/regulations
awards for excellence in academics, was made a including the proposed fire safety rules for adult foster
member of the Order of the Coif, and competed in care homes.
the Wayne State University Law School Moot Court
program. Mr. Lobb concentrates his practice in the James Gale, Director, Bureau of Children and Adult
areas of employment and corporate law, and has Services, Michigan Department of Human Services.
successfully defended employers facing employ- James was named as the director in the fall of 2004. He
ment discrimination and retaliation claims with the spent over 30 years in the private sector for licensed
EEOC, the Michigan Department of Civil Rights, and and nationally accredited organizations. In this capac-
in the courts. He has also successfully defended ity, he was required to follow the licensing rules of
licensed adult foster care providers in revocation BCAL. This gives him a unique perspective into the
proceedings. licensing and regulation process. He believes that the
licensing process must be inclusive of those charged
Medicare, Healthcare Reform and More (AFC,
SW, NHA) Luttrell Levingston, AFC/HFA State Division
Rebecca Kinney-Phillips, Training Specialist, MMAP, Administrator, Bureau of Children and Adult Licensing
Inc. (BCAL). Luttrell has previously served as the Director of
Legal Affairs for DHS. In this position, Luttrell served as
This seminar will focus on giving attendees a basic
the department’s Chief Privacy and Regulatory Affairs
overview of Medicare including explanations of
Officer. Luttrell managed all litigation filed against the
Medicare Part A, Part B, Medigap plans, Medicare
department, advised the department on the interpre-
Advantage and Medicare Part D. Special empha-
tation of statutes, rules and policy and served as the
sis will be given to home health and prescrip-
department’s liaison to the Attorney General and State
tion benefits available to Medicare beneficiaries.
Office of Administrative Hearings and Rules.
Attendees will learn about assistance programs
available to beneficiaries with limited income and
assets, including eligibility requirements and enroll- Maximum Mobility (AFC, NHA)
ment procedures. Finally, the course will look at Maggie Rosenzweig, Regional Therapy Manager,
the Affordable Care Act (health care reform) and McLaren Visiting Nurse and Hospice
how this piece of legislation will affect Michigan’s This session will focus on falls and interventions for
Medicare beneficiaries. older adults. Learn about balance in the geriatric pop-
As the MMAP Trainer, Rebecca Kinney-Phillips, ulation and interventions that can improve balance.
LMSW, Training Specialist, MMAP, Inc., educates a Information provided will include assessing environ-
volunteer educates a volunteer workforce so that mental risk factors that may contribute to falls and
they may help beneficiaries navigate through the measures to eliminate risks. In addition, participants
Medicare and Medicaid systems which include will have a hands-on opportunity to learn how to per-
Medicare Part D plans, Medicare Advantage plans, form the timed up and go test and other standardized
tests used by therapists and what important informa-
tion is gained through these tests.
Maggie Rosenzweig, PT, MS, Regional Therapy Samantha Thelen, Leisure Living Management,
Manager, McLaren Visiting Nurse and Hospice has Administrator of Grand Haven Living Center. Samantha
worked as a physical therapist for 30 years with is a Certified Therapeutic Rec. Specialist and has
an emphasis on home care and assisted living worked with people with dementia for over 10 years
facilities serving older adults. For the past 7 years and has seen the effects and the progression of this
Maggie has developed a specialization in the area disease. She has been a presenter for the Great Lakes
of balance. Chapter of the Alzheimer’s Association for over 3 years.
In addition, she has been a guest presenter for multiple
Building Trust (AFC, SW, NHA) community and private organizations.
Joyce Marx, Business and Community Institute,
Lansing Community College
Trust is the responsibility of each individual. When
there is trust, you can feel it. In a trusting environ-
Buffet Dinner (cost not included in registration), cash
ment you see more teamwork, cooperation and
bar, networking and exhibitor drawings.
higher productivity. This program provides insight
into destructive consequences both personally
and in the workplace, where there is a lack of trust. 6:45pm–8:45pm
Through open communications we can take steps
to strengthen our relationships. Generations: Exercise to Music from the 20’s to
2000’s (AFC, NHA)
Joyce Marx, Consultant, Business and Community Janice Dressander, Dressander Consulting, LLC
Institute, Lansing Community College, 34 years
of experience in Human Resources Management, Getting all generations involved in a fitness program
Management Consulting and Training. She is par- can be a challenge. Join Trainer/Consultant Jan
ticularly competent in the areas of Organization Dressander in learning to plan your own Generations
Development and Training as well as Project Exercise Class.
Facilitation and Management. Joyce is a certified
trainer utilizing systems providing critical skill build- Janice Dressander, Trainer/Consultant, Dressander
ing tools necessary for employee development and Consulting, LLC is a frequent and popular speaker at
effective career management. She also has hands- MALA’s Annual Conference and Trade Show. Jan is expe-
on experience in the areas of human resources rienced in assisted living as a Dementia Consultant,
management, restructuring, staffing transition, job Manager, Trainer, and Program Development
analysis selection, interviewing and hiring, perfor- Coordinator. She is the co-founder of an in-home pri-
mance management, diversity and respect in the vate duty care company. Jan is a Certified Activity
workplace (harassment prevention), safety, health Professional with a bachelor’s degree in Science
and employee welfare. Management.
Memory Loss, Dementia, and Alzheimer’s Diversity and Disability Inclusion (AFC, SW, NHA)
Al Swain, Associate Director, Capital Area Center for
Disease: The Basics (AFC, SW, NHA)
Samantha Thelen, Administrator, Grandhaven
Living Center The workshop will cover diversity, disability inclusion
and self-esteem. Persons with disabilities and people
This presentation, created by the Alzheimer’s
of color share a similar life experience. The presenter’s
Association, is geared to provide education on
ultimate goal is to challenge traditionally held beliefs
Alzheimer’s Disease and other dementias. The
and provide participants with a new perspective to the
presentation dispels myths related to memory
disability experience as well as a better understanding
loss; discusses the “normal” aging process; pro-
of the meaning of person centeredness. During this ses-
vides an overview of memory loss, dementia and
sion he will share many of his personal experiences as
Alzheimer’s disease; and introduces current treat-
an African-American with multiple sclerosis. His experi-
ment approaches for Alzheimer’s. This session will
ence includes going blind by age 9 and a wheelchair
include real life examples and case studies be used
user by age 17.
to illustrate the progression and different types of
Alphonso Swain is the Associate Director, Capital Totally Accessible Yoga (AFC, NHA)
Area Center of Independent Living. Al is one of Daniel Gwinn, JD, BATOR GWINN, PC & Nancy
Michigan’s leading disability rights advocates. McCaochan
Multiple Sclerosis caused Mr. Swain to lose his sight
at the age of 9 and at age 17 he became a wheel- Back by popular demand, it’s TOTALLY ACCESSIBLE
chair user. Mr. Swain was valedictorian of his class YOGA! Study after study has shown that workplace
at the Michigan School for the Blind and holds a stress leads to health problems, increased absentee-
Bachelor’s degree in sociology from Olivet College. ism, loss of productivity, and job burnout. Yoga may be
He serves on a number of boards and commissions just what you need. Wear comfortable, loose clothing
and is active in several activities within the Michigan and bring a yoga mat or a large towel to this fun and
disability community. Mr. Swain is known for his beneficial class.
public speaking. His humorous key-noted speeches
Yoga can reduce your stress, decrease your muscular
and training sessions have made him a favorite
tension, and increase your analytical ability. This class
among workshop and conference coordinators.
is suitable for any age, strength, weight, flexibility level,
or physical limitation. Come as you are, you’ll enjoy
Music Therapy: Engaging Body, Mind, and yourself.
Spirit (AFC, SW, NHA)
Diane Bauman & Peter Muszkiewicz, Franciscan Daniel A. Gwinn, BS, JD, a Registered Yoga Teacher
Life Process Center (RYT), has been committed to the practice of yoga for
over a decade and has found yoga to be a pathway
In this session, music therapists will provide partici- to increased vitality and improved work performance.
patory examples of how music therapy can address In addition to his law practice with BATOR GWINN, PC,
the cognitive, physical, psychological, social, and Dan teaches on-going classes in the Detroit metropoli-
spiritual needs of persons served. Learn how music tan area and welcomes the opportunity to share a yoga
therapy can be of assistance, including rehabilita- practice with MALA members. See you in class!
tion, hospice, family support groups, and intergen-
erational settings. Nancy McCaochan, MA, E-RYT, has been teaching yoga
for fifteen years. In 2001, she left the college writing
Diane M. Bauman, MT-BC is a Board Certified Music classroom to help people become more comfortable
Therapist and works with the elderly, oncology, and in their bodies. Her yoga classes, which have been fea-
autism spectrum populations. Diane leads music tured in the Detroit Free Press, combine clear, concise
therapy groups in memory care and assisted liv- instruction with cultivation of breath to develop a toned
ing centers on a weekly basis focusing on the goal relaxation in her students. In 2008, she published a
areas of socialization, alertness, and reminiscence. book, “Like Stanzas in a Poem, Yoga at the Wall,” (www.
She has presented on music therapy for a variety yogaatthewall.com) that shows how a wall can be used
of community groups, as well as high school and during yoga practice to increase strength and flexibil-
nursing students. Diane is an internship supervisor ity. Nancy is happy to share her commitment to yoga
in both the geriatric and medical settings. with MALA conference attendees and looks forward to
Peter Muszkiewicz, MT-BC, NMT, began working seeing you in class!
working with geriatric clients in 2004, and currently
serves clients with brain injury, developmental dis- Relax, Breathe, Rejuvenate: How Massage
abilities, geriatric groups, and hospital patients. He Therapy Can Support A Healthy Life (AFC, NHA)
received his Neurologic Music Therapy training in Laura Letzler, Chair Massage for the Health of It
2010. Since receiving this training, he leads both
Healthy organizations must be comprised of healthy
typical geriatric music therapy sessions as well as
individuals. This interactive seminar will demonstrate
exercise and rehabilitation sessions.
how massage therapy and other alternative healing
methods can contribute to maintaining a healthy life.
Massage therapy techniques and stretches will be dis-
cussed and demonstrated so participants will be able
to help relieve their own stress and tension. Additionally,
attendees will be able to identify ways in which mas-
sage therapy can be beneficial to residents.
Laura Letzler, CMT, Owner, Chair Massage for the insurance designations including Chartered Property
Health of It, after spending over 23 years in non- and Casualty Underwriter (CPCU), Accredited Advisor
profit management, had the opportunity to attend in Insurance (AAI), Certified Insurance Counselor
massage school. This life-changing time opened a (CIC), Associate in Risk Management (ARM), Associate
new career path for her and a new way to help peo- in Claims (AIC), Associate in Insurance Services (AIS),
ple. She has been a massage therapist for nearly 3 Licensed Insurance Counselor (LIC), Associate of
years. Laura specializes in providing Swedish relax- Personal Insurance (API), Associate in Underwriting
ation massage, hot stone massage, on-site chair (AU) and Certified Risk Manager (CRM). In 2009, Dan
massage and geriatric massage. Prior to attending was awarded the prestigious “Up and Coming Lawyer
massage school, Laura spent 8 years working in a Award” by Michigan Lawyers Weekly in recognition
long-term care environment. She has seen first- of his accomplishments in the field of risk manage-
hand how stressful communal living arrangements ment and insurance law. Dan was also elected to the
can be for both residents and staff. Laura believes Council for Insurance and Indemnity Law for State Bar
that massage and healing touch techniques can be of Michigan and has authored a number of articles on
beneficial for everyone. insurance and risk management topics.
Social Media Basics: Increased Community
WEDNESDAY, MAY 4, 2011 Engagement (AFC, NHA)
Tera Qualls, Communications Coordinator, Johnson
8:30am–10:00am Center for Philanthropy
How to Avoid Getting Sued In a Sue-Happy With a focus on raising awareness of your organization
Society (AFC, SW, NHA) in the community, this workshop will walk participants
Daniel Hale, JD, Risk Manager, Michigan Assisted through the basics of social media tools, squash myths
Living Association about social media use, and teach participants how to
optimize the use of social media for the greatest com-
This seminar will begin with a review of the ma jor munity engagement.
lawsuits, verdicts and settlements from 2009 as
well as discussion about recent litigation trends Tera Wozniak Qualls is a Communications Coordinator
and statistics. The presentation will include an for the Johnson Center for Philanthropy at Grand
overview of the ma jor exposure areas associated Valley State University in Grand Rapids, MI. Tera leads
with liability losses. Participants will be provided development and research for the Nonprofit Good
the fundamentals of tort liability within the assisted Practice website, communications for all Johnson
living industry. In addition, participants will gain Center for Philanthropy programs, the Johnson Center
an understanding of the fundamental strategies for Philanthropy’s online tools, is a co-facilitator of the
that can be implemented in order to strengthen Encore: Coming of Age Learning Lab, and facilitates
the organization’s risk management practices and other courses for nonprofit technical assistance and
reduce the potential for liability lawsuits. Sample capacity building.
language and template forms will be provided. The
session will include a question and answer period. Tera founded the Young Nonprofit Professionals
Network of Greater Grand Rapids (YNPN.GR) in 2007,
Daniel P. Hale, JD, CPCU, ARM, CIC, AAI, LIC, AIS, and has spent her time since then as Co-Chair of
APIAIC, AU, CRM, Risk Manager and Attorney at Law, the board. She also serves as Chair of the National
Michigan Assisted Living Association, obtained a Voice Committee of the Young Nonprofit Professionals
Juris Doctorate from the University of Detroit Mercy Network national board.
School of Law in 2007 and holds a bachelor of arts
from Hillsdale College. He has served as an adjunct For the last three years, Tera has spent time blogging
insurance faculty member for Risk Management at about emerging leadership, work life balance, and pro-
Lawrence Technological University and Schoolcraft ductivity on her blog at www.terawozniakqualls.org. On
College. Dan has earned a number of professional her blog, Tera focuses on stories from her own life as
an emerging professional and her passion for ensuring
small nonprofit organizations are running effectively
Mental Health Update (AFC, NHA) Steven Benson is the Business Development Specialist
for Secure Staff eFiles. His experience goes way back
Judy Webb, Director, Division of Quality
Management & Planning, Mental Health & to “the beginning.” While working for IBM in 1982, he
Substance Abuse Administration, Department of was part of the team that developed the first personal
Community Health computer. Since then Steve has been active in utiliz-
ing technology in all aspects of business and in mul-
This session will provide the latest developments in tiple forms. He has experience in Web Design, and has
the public mental health system. The topics include worked with developers to build an education-based
a Department of Community Health budget update; Facebook-like application for schools that allows stu-
Companion Guide for Behavior Treatment Plan dents to communicate in a safe, predator-free environ-
Review Committees; Department workgroup on ment. Steve uses technology in all forms every day and
uniformity and consistency in CMH contracts with he enjoys sharing that technology with others.
providers; and Department workgroup on coordi-
nation between CMH funding sources, adult foster Don’t Let the Bed Bugs Bite (AFC, SW, NHA)
care licensees and licensing consultants. Kimberly Signs, Zoonotic Disease Epidemiologist,
Michigan Department of Community Health
Utilizing Technology to Streamline Your
This session will describe what bed bugs are, how they
Business (AFC, NHA)
Timothy E. Walker, Jr., J2S Group & Steven Benson, can be recognized and what steps can be taken to
Secure Staff eFiles respond to a bed bug infestation. It will discuss the life
cycle and biology of bedbugs, hiding places and tech-
Technology is a tool, and tools are most useful when niques to inspect and identify possible infestations.
used properly. This session will help you explore A special emphasis will be focused on the concerns
how to use current technologies to enhance the of those providing housing for vulnerable popula-
operations and functionality of your organization tions such as older adults and people with disabilities.
on site, as well as maximize the potential and effec- Overall practical advice will be provided to prevent,
tiveness of the User. recognize and respond appropriately to a potential
bed bug infestation. An overview will be provided of
Timothy E. Walker, Jr, Director, Business the resource “Michigan Manual for the Prevention and
Development, J2S Group, has professional experi- Control of Bed Bugs”, which includes additional infor-
ence in web, technology, education, staff, and busi- mation on the topics covered in this session as well as
ness development and management. He currently other resources.
serves as the Director of Business Development
for J2S Group - a medical contract Staffing and Kimberly Signs, DVM has been employed by Michigan
Human Resources Agency with nearly 250 direct Department of Community Health for 8 years conduct-
care workers in the field. He developed J2S Group’s ing surveillance for zoonotic and vector-borne diseases,
Specialized Adult Foster Care staffing program and including West Nile virus, rabies, and Lyme disease.
its supporting systems; i.e. Web based delivery of Current duties include presenting to public health,
training, electronic staff records, paperless human healthcare provider, student, and other audiences on
resource processes, and collaborative scheduling the topic of zoonotic and vector-borne diseases, and
via web based systems. Over the last three years responding to the public on questions regarding these
he has served as Operations Manager and directly topics. Dr. Signs is member of the Michigan Bed Bug
hired, trained, deployed, and managed over 200 Workgroup which recently completed a comprehen-
direct workers placed in specialized AFC homes. sive manual on bed bug detection, prevention and
He is the developer and lead project manager for
securestaffefiles.com which is a commercial offer-
ing of the database software he developed for
Specialized AFC, LTC, and Assisted Living facilities.
He has direct care experience as well as CNA train-
ing. He is currently studying for RN licensure.
Using Technology to Solve Your Training 10:30am–12:30pm
Challenges (AFC, SW, NHA)
Brenda Roberts, Director of Quality Assurance & Board Governance for Non-Profit Organizations
Education, Michigan Assisted Living Association (AFC, SW, NHA)
Sheryl Laughren, JD, Berry Moorman, PC
Computer-Based Training (CBT) can help you pro-
vide Consistently-Better Training! An effective board of an organization must under-
stand and be dedicated to its roles and responsibilities.
Computer-based training (CBT) increases the Often, especially with increasing governmental and
quality of in-house training and saves time and societal scrutiny, board members do not understand
money. This session will introduce the effective- the purpose of the board, its legal responsibilities, and
ness of CBT with its ability to provide consistently the work it is supposed to do. This seminar will provide
high-level of information. Learn how CBT increases guidance, tools, and a reality check for board members
knowledge retention by engaging multiple senses and leadership as they work on behalf of the organiza-
(auditory, visual, and kinesthetic) through the use tion and its mission.
of multi media. Additionally, CBT meets scheduling
demands by allowing training to occur on a twenty- Sheryl Laughren JD, Berry Moorman PC, focuses her
four hour basis without leaving the work site. practice in the area of complex labor and employment
litigation and corporate governance for a diverse array
Learn how you can provide Consistently-Better of profit and not-for-profit providers. Ms. Laughren pro-
Training! by incorporating cost-effective, com- vides corporate counseling on a wide range of issues
puter- based training (CBT) as a part of the training including governance, employee discipline and dis-
curriculum for your staff. charge, employee severance and termination, and the
panoply of employment and labor laws. She represents
MALA’s own Director of Quality Assurance and
clients in collective bargaining negotiations as chief
Education, Brenda Roberts, will conduct this session
spokesperson for the employer and contract admin-
with her usual energy and enthusiasm. Brenda pos-
istration (grievance and arbitration). Ms. Laughren
sesses a unique blend of experience, education and
also acts as a facilitator and mediator in employment
passion. She has over 30 years of experience work-
disputes and has represented employers before the
ing with older adults and people with disabilities.
National Labor Relations Board, Equal Employment
Brenda earned her master’s degree from Central
Opportunity Commission, and various other state labor
Michigan University in Education Administration
boards and agencies. Ms. Laughren has been desig-
and Community Leadership with an emphasis on
nated Michigan Super Lawyer, Employment & Labor,
the adult learner.
Employment Litigation: Defense, Business Litigation
(2006 – 2010).
Michigan Business One Stop (AFC, SW, NHA)
Craig Wilson, Michigan Business One Stop
Veterans Aid & Attendance Pension Benefits (AFC,
Michigan Business One Stop is the place for busi- SW, NHA)
nesses to go when interfacing with the state of Shirley Pardee, Veterans Home Care of Michigan,
Michigan. The website is designed for new and Amy Tripp, JD, Chalgian & Tripp Law Offices PLCC &
existing businesses. It offers access to licenses, per- Suzanne Reynolds, Battle Creek VA Medical Center
mits and resources (such as SBTDC, associations,
This seminar will provide a clear understanding of a lit-
etc). New and renewal licenses and permits can be
tle known benefit available to most older veterans and
submitted online and paid using a secure shopping
their spouses; the interaction between other govern-
ment programs; as well as estate planning for obtain-
Craig Wilson, BS, Michigan Business One Stop, ing this pension. Participants will learn about the Aid
State of Michigan, has over 40 years experience and Attendance program as well as the Medical Foster
in the field of Information Systems and has served Home program which provides Veterans with an alter-
as an active member of the One Stop team from native to nursing home placement.
the beginning of the project. His initial responsi-
bility was to establish a support group (Customer
Assistance Center) that would be the first place for
businesses to call for assistance when dealing with
the state of Michigan. He has also participated in
usability testing of the application and developed
One Stop tutorials.
Shirley Pardee, BA, Owner, Veterans Home Care Michael Daeschlein, State Administrative Manager,
of Michigan, has 35 years in the home care/health Home & Community-Based Services, Michigan
care industry and founded Veterans Home Care in Department of Community Health (MDCH). Michael
2007. Her business has helped over four hundred has served as the Section Manager for the Home and
(400) veterans and spouses receive VA Home Care Community-Based Services Section since 2001. In
benefits, as well as medical, home modification, addition, Michael has worked on long term care issues
eye and ear care - all to assist veterans to live with for the state since 1999.
respect and dignity.
Elizabeth Gallagher, Waiver Program Manager, Bureau
Amy’s first experience with Elder Law came as she of Medicaid Financial Management and Administrative
assisted her great-grandmother with decisions Services, MDCH, currently serves as the Waiver
regarding long term care placement. As a young Program Manager. Elizabeth has also worked as a
attorney and grandchild, Amy’s eyes were opened Departmental Specialist and contract manager for the
to the challenges families face when dealing with MDCH. In addition, she worked at a MI Choice waiver
the complex, emotional, legal, and financial issues agency as an eligibility specialist for the MI Choice
of planning for long term care. Since then, Amy has program. During her tenure she has developed exper-
helped hundreds of families navigate through these tise in eligibility and program requirements. Elizabeth
same issues. As an outgrowth of her elder law prac- has been directly involved in the development and
tice, a large part of Amy’s practice is now devoted implementation of the provision of MI Choice services
to planning for persons with special needs, includ- in licensed settings.
ing the drafting and administration of trusts. Amy is
frequently invited to speak to other professionals Ellen Speckman-Randall, Project Director, Nursing
and community groups about special needs plan- Facility Transition Program, has worked in and around
ning and elder law. state government since 1977 in a variety of positions
ranging from Policy Analyst for the Michigan Consumers
Suzanne Reynolds, MSW, is the Battle Creek VA Council and Michigan Department of Licensing and
Program Coordinator for the Medical Foster Home Regulation, to Executive Director and Legislative
program. Suzanne has also worked for the State Liaison for various organizations. In 2005, Ellen
of MI, Department of Human Services, in Juvenile returned to state service at the Michigan Department
Delinquency and Children’s Protective Services, of Community Health as Project Manager for the
working with licensed caregivers who provided Michigan State Planning Project for the Uninsured and
care for children. in 2007 became Project Director for Michigan’s Money
Follows the Person Program.
Nursing Facility Transitions, MI Choice Waiver
Sarah Slocum, MA, Bioethics, Michigan State Long Term
and the Role of the Ombudsman (AFC, SW,
Care Ombudsman, began working in the aging network
in 1983 as a VISTA Volunteer with the Area Agencies on
Michael Daeschlein and Elizabeth Gallagher,
Aging Association of Michigan. Ms. Slocum then worked
Michigan Department of Community Health, Ellen
for 10 years as an Assistant State Ombudsman with
Speckman-Randall, Nursing Facility Transition
Program & Sarah Slocum, Michigan State Long Citizens for Better Care. She advocated on behalf of
Term Care Ombudsman individual long term care residents and their families
and worked toward systemic change in the legisla-
This session will provide information about ture and relevant state departments. Ms. Slocum also
Michigan’s Nursing Facility Transition (NFT) pro- served as the State Director of the Medicare/Medicaid
gram and the role of residential services (MI Choice Assistance Program (MMAP) as well as the principal
Waiver program) in licensed settings. It will pro- staff for long term care policy reform efforts for AARP
vide an overview and statistics of previous years of Michigan.
this program and target numbers to be served in
2011. Participants will be introduced to the eligibil-
ity requirements including financial, functional and
medical. Successes and areas in need of improve-
ment during the first year of implementation will
be discussed. The new role of the State Long Term
Care Ombudsman in the NFT program will also
be covered including their role related to quality
assurance and consumer satisfaction.
Critical Impact of Mealtime & Nutrition for Palliative Nursing. She received her Bachelor’s Degree
Persons with Dementia (AFC, SW, NHA) in Nursing from the University of Wisconsin Oshkosh
Carol Waarala, Avalon Hospice of Flint/Odyssey and Master’s Degree in Nursing/Health Administration
Hospice of Detroit from the University of Phoenix. Ms. Robinson has over
8 years experience in hospice and long-term care
Unintentional weight loss, erratic eating, and poor ranging from nursing assistant to Director of Nursing.
nutritional intake are a challenge in the late-stage Currently working as a Project Specialist with Hospice
of Alzheimer’s disease. Ninety percent (90%) of of Michigan, Ms. Robinson coordinates organizational
those with Alzheimer’s disease lose weight and are research, student internships, and continuing nurse
at risk for malnutrition. This session will discuss education.
cognitive and physical impairments and diseases
(including Alzheimer’s disease and dementia) that Person Centered Community: So You Think You
impact nutritional intake and the challenges that Already Have One? (AFC, NHA)
caregivers face in providing proper nutrition. Poor Wendi Middleton, Michigan Office of Services to
nutrition can lead to physical weakness, reduced the Aging & Cean Eppelheimer, Midwest Training &
efficiency of the immune system, increased confu- Organizational Development Specialist, PHI Midwest
sion and stress, and malnutrition and dehydration.
Participants will have increased awareness of the In this highly interactive, experiential seminar, partici-
importance mealtime and nutrition have on the pants will understand first-hand the importance of a
total well being of a person. person-centered approach in maintaining a healthy
adult life. Participants who serve older adults will be
Carol Waarala, LMSW, has worked as a Medical exposed to how the adoption of the person-centered
Social Worker with Odyssey Hospice for over 12 planning and person-centered philosophy can ensure
years. She has also experienced being a family dignity, independence and promote improved health
caregiver and primary caregiver for her father who and an increased sense of well-being for older adults
had Alzheimer’s disease and vascular dementia for residing in long term care communities. Topics to
20 years. She worked on a dementia research proj- be covered will serve to heighten participants’ self-
ect while at U of M on solution-focused approaches awareness of person-centeredness and to highlight the
to behavior issues. Carol speaks to families, pro- necessity of identifying personal and institutional val-
fessional caregivers and at conferences through- ues and beliefs that interfere with the rights of older
out the state about Alzheimer’s and other types of adult residents and and their right to take risk as an
Pain The Silent Monster: Managing Pain for The core of this presentation will be the importance
Nonverbal Persons (AFC, SW, NHA) of integrating person-centered planning and think-
Sheria Robinson, Project Specialist, Hospice of ing into work and personal practice when supporting
Michigan older adults who receive long term care supports and
services of any kind. Participants will leave being able
Pain is a common symptom experienced by elders to assess their own organization for evidence (or lack
that many believe to be a normal part of aging. thereof) of person-centered planning and thinking and
Although pain leads to many other medical and if that evidence cannot be found, will leave with con-
social complications, many elders have grown crete ideas about how to begin to change it.
accustomed to simply dealing with their pain until
it becomes too unbearable at which point they Wendi Middle, BA Director, Program and Partnership
may seek help. Non verbal patients can complicate Development Division, Michigan Office of Services
both pain assessment and treatment. The following to the Aging is an Eden Alternative Educator and
presentation informs nurses and health care pro- Mentor. She has over 30 years experience working in
fessionals of pain assessment and treatment for the Michigan’s Aging Network and has spent the past three
non-verbal elder. years developing curricula, providing training, and
assisting the aging network in a culture change pro-
Sheria Grice Robinson, RN, MSN, MHA, CHPBN, cess to embed person-centered planning and thinking
Project Specialist II, Hospice of Michigan, is a into aging organizations’ policy and practice.
Registered Nurse who is certified in Hospice and
Cean Eppelheimer, BS, Midwest Training and 1:30pm–3:00pm
Organizational Development Specialist, PHI
Midwest, has implemented the Eden Alternative The Challenging Conversations Leaders Must
practices in a long-term care facility and coordi- Have (AFC, SW, NHA)
nated Eden Alternative training to scores of nursing Cean Eppelheimer, Midwest Training & Organizational
homes. As a certified Eden educator, she has exper- Development Specialist, PHI Midwest & Maureen
tise in all aspects of culture change and person- Sheahan, Training & Organization Director, PHI
centered services, including the role of supervisors Midwest
in fostering a caring and respectful environment.
For our organizations to sustain the high standard of
Most recently, she has developed specialized cul-
service we strive for, leaders must engage in an ongo-
ture change curriculums and underlying principles
ing stream of conversations with employees about per-
for organizations based on their individual mission,
formance and other challenges. Though leaders may
vision and values. Cean is also the co-chair of the
find it difficult to anticipate and carry out these con-
Michigan Alliance for Person-Centered Care.
versations successfully, new mind-sets, self-awareness,
self-management and communication skills can trans-
Grant Writing Basics (AFC, SW, NHA) form them into opportunities to draw out the best in
Kate White, Executive Director, Elder Law of
their staff and build stronger, more powerful relation-
ships. This workshop will engage participants in an
Attendees will learn how to evaluate their organiza- exploration of the underlying issues that increase how
tion’s needs to determine if grant writing is a good challenging these conversations can be, and offer skills
option to generate additional resources. The basic and approaches to make them positive and useful.
infrastructure needed for grant writing will be dis-
Cean Eppelheimer, Midwest Training and Organization
cussed. How to begin researching potential funders
Development Specialist, PHI, has implemented the
and drafting concept papers along with proposals
Eden Alternative practices in a long-term care facility
will be explored.
and coordinated Eden Alternative training to scores of
Kate Birnbryer White, Executive Director, Elder nursing homes. As a certified Eden educator, she has
Law of Michigan, Inc., has been a grant writer for expertise in all aspects of culture change and person-
20 years for a wide variety of non-profit organiza- centered services, including the role of supervisors in
tions. Her skill has been widely commented on and fostering a caring and respectful environment. Most
recognized by national reviewers. Each year she recently, she has developed specialized culture change
generates on average $750,000 for her organiza- curriculums and underlying principles for organiza-
tion and charities for which she volunteers. Kate tions based on their individual mission, vision and val-
is regular reviewer of grants for US Department ues. Cean is also the co-chair of the Michigan Alliance
of Health and Human Services. She has presented for Person-Centered Care.
to a wide variety of audiences on grant writing
Maureen Sheahan, Training and Organization Director,
basics and has mentored several grant writers who
PHI Midwest has been working as a training and organi-
have become successful grant writing profession-
zational development consultant in long-term care for
als. Kate is a member of Association of Fundraising
five years, after over 20 years as an advocate, trainer
Professional and a member of the Partnership for
and facilitator of participative workplace changes in
a variety of other sectors. She has conducted nurs-
ing home organizational assessments and consulted
with leadership on organizational change; taught peer
mentoring, coaching supervision and coaching lead-
ership for numerous home health agencies and nurs-
ing homes; helped write PHI publications, including the
Grand Rapids Health Field Collaborative’s OPEN reten-
tion project; presented dozens of workshops on many
topics; and was consumer employer of home health
aides for over two years. Maureen is also a Certified
Education: The Catalyst for Sustained Culture Understand the Proposed AFC Fire Safety Rules
Change (AFC, SW, NHA) (AFC)
Todd Walter, Experience Producer, Trinity Brian Byelich, Bureau of Fire Services, Plan Review
Senior Living Communities & Percell Smith, Jr., Division, DELEG
Chief Experience Officer, Trinity Senior Living
Communities This workshop will present a comparison of the pro-
posed fire safety rules to the existing rules governing
In 2003, Trinity Senior Living Communities made adult foster care home licensed for more than six resi-
the commitment to the culture change journey and dents. Learn the answers to your specific questions
through this process developed their own covenant including:
“Sanctuary.” The Sanctuary journey consists of
three foundational components: the organization’s * When does my facility need to install sprinklers?
rich Catholic heritage, mission statement and the
* What changes are substantive?
principles of the Eden Alternative.
* What if I sell my business?
This presentation will tell the story of the organi-
zation’s culture change journey from its inception * What is new in evacuation scores?
to the current day highlighting the critical impor-
tance of education to sustain the movement. Bring your questions and learn how these rules will
affect your business.
Todd Walter is a known leader in the culture change
movement locally and nationally. Todd is currently A Journey of Forty Years: The Junction of Hope
employed with Trinity Senior Living Communities
Not For Profit Restaurant & Training Center (AFC)
as an “Experience Producer”. As an Experience Linda Diem, Junction of Hope
Producer Todd assists Trinity Senior Living and its
33 communities with its culture changed efforts Be inspired by one woman’s story of forty years of com-
through the practices of the Eden Alternative and mitment and dedication. Linda Diem welcomed chil-
its own faith based “Sanctuary” culture change dren into her home who were previously institutional-
model. Todd is a graduate from Grand Valley State ized. Initially, she provided love and nurture to children.
University holding a Masters degree in Social Discover how she provided opportunities for mean-
Work. Todd is also a Certified Eden Alternative ingful relationships, employment and integration into
Associate, Educator and Mentor. Todd also serves the community. Discover the history of the Junction of
on the Michigan state-wide culture change coali- Hope, a not-for-profit restaurant that employs 26 indi-
tion group, Michigan Alliance for Person Centered viduals with special needs.
Care Communities, (MAPCC).
In 1971, Linda and Norman Diem were licensed by the
Percell Smith Jr. is the Chief Experience Officer of State of Michigan to operate a foster care home for
Trinity Senior Living Communities. He is a licensed children with developmental disabilities. In 1984, the
nursing home administrator in the State of Michigan. Diem’s license was increased to six and changed to
Percell practiced as an administrator of skilled long an adult foster care home. About this time, Linda and
term care communities for over twenty years. He Norm began to wonder about employment opportuni-
received both his Bachelors Degree in Religious ties for the residents. Meaningful employment would
Studies and Masters Degree in Administration from mean so much, particularly in the areas of improved
the University of Michigan. self-respect and self-esteem. What could they do?
What would work?
Then in September of 1991, Norman Diem was diag-
nosed with cancer. He died in August of 1992. Without
Norman, Linda’s life partner and father figure to the
residents, employment opportunities were a distant
In 1997, an opportunity arose when Linda learned Fundraising and Social Media: Using ePhilanthropy
of a nearby restaurant that was about to close. to Raise Awareness and Dollars for Your Cause
Against the advice of many, she purchased Johnny’s (AFC, NHA)
Restaurant on February 1, 1998. The dream was at Tera Qualls, Communications Coordinator, Johnson
hand. February and March of 1998 were devoted to Center for Philanthropy
cleaning and repairing the facility inside and out.
Many volunteers, including many former “Johnny” This workshop will explore the realities behind the use
employees played a vital role in the new restaurant. of Internet technologies and fund development. How
With assistance from the Michigan Rehabilitation well is ePhilanthropy working around the country?
services, important time studies were held and What kinds of practices are being adopted by those
training was arranged for the employees with spe- who are successful? Are they going to replace more
cial needs. The dream was underway on April 7, traditional forms of fund development? How can your
1998, when the all-new Junction Restaurant and organization utilize these tools in your best interest?
Banquet Center opened for the very first time.
Tera Wozniak Qualls is a Communications Coordinator
for the Johnson Center for Philanthropy at Grand
Valley State University in Grand Rapids, MI. Tera leads
development and research for the Nonprofit Good
Practice website, communications for all Johnson
Center for Philanthropy programs, the Johnson Center
for Philanthropy’s online tools, is a co-facilitator of the
Encore: Coming of Age Learning Lab, and facilitates
other courses for nonprofit technical assistance and
In 2007, Tera founded the Young Nonprofit Professionals
Network of Greater Grand Rapids (YNPN.GR), and has
spent her time since then as Co-Chair of the board. She
also serves as Chair of the National Voice Committee
of the Young Nonprofit Professionals Network national
For the last three years, Tera has spent time blogging
about emerging leadership, work life balance, and pro-
ductivity on her blog at www.terawozniakqualls.org. On
her blog, Tera focuses on stories from her own life as
an emerging professional and her passion for ensuring
small nonprofit organizations are running effectively
WHO SHOULD ATTEND? NEED 16 AFC CEUS?
Licensees, administrators, managers, supervisors, Attend the entire annual conference to earn your
admissions directors, quality assurance personnel, 16 AFC CEUs or choose the self-study option. The
human resources directors, and other professional self-study option will allow you to earn 2 CEUs and
personnel for adult foster care, homes for the aged, meet your annual CEU requirements without hav-
and other assisted living programs. The conference ing to attend the entire conference.
is also designed for social workers, nurses, and life
enrichment coordinators. Self-Study Topic: Blood Borne Pathogens
2 AFC credit hours have been approved and 2 NHA
PAYMENT, DISCOUNT & REFUND POLICY credit hours have been approved under approval
Full payment is due with registration. Payment must #1489110034.
be received by or postmarked by April 18, 2011 to
qualify for the early registration discount. You may CONFERENCE ETIQUETTE
pay by check or by Visa/MasterCard/American Extended breaks have been incorporated into the
Express/Discover credit card. conference schedule in order to give you ample
time to check voice, text and email messages.
REFUND POLICY Please follow the ABC’s of conference etiquette:
Cancellations received by April 22, 2011 will receive
a 100% refund. Cancellations received after April 22 As a courtesy to speakers and other attendees
will receive a 50% refund. please be sure to turn off all electronic devices.
Business casual is appropriate attire.
CONTINUING EDUCATION CREDIT HOURS
Continuing Education (CE) credit has been CEUs are awarded based on attendance.
approved for 16 credit hours for AFC Administrators Please do not exit a workshop after the pre-
& Licensees; 15 credit hours for Nursing Home sentation has begun.
Administrators under approval number #489110012;
and 15 CE hours under approval #021111-03 from PHOTO RELEASE STATEMENT
the Michigan Social Work Continuing Education From time to time we use photographs of confer-
Collaborative. ence participants in our promotional materials and
on the Michigan Assisted Living website. By virtue
NURSE CONTACT HOURS of your attendance at the MALA Annual Conference
This activity has been submitted to Illinois Nurses and Trade Show, MALA reserves the right to use
Association Approver Unit for approval to award your photo in such materials.
contact Hours. Illinois Nurses Association is accred-
ited as an approver of continuing nursing educa- MORE INFORMATION
tion by the American Nurses Credentialing Center’s Visit www.MiAssistedLiving.org/conference/ or call
Commission on Accreditation. Please call Brenda 1.800.482.0118 for more information.
Roberts at MALA at 1-800-482-0118 ext. 2407 for
more information about contact hours.
SPIRIT OF SERVICE NOMINATIONS
The Spirit of Service Award recognizes excellence in
assisted living, residential and vocational services.
Managers (or their equivalent) will be recognized
for their outstanding achievement in enhancing the
lives of people. You are encouraged to nominate up
to two deserving candidates. Nomination forms are
availalbe on the MALA website: http://www.miassist-
The Lansing Center Parking lot is $5.00 per entry
FROM FLINT AND EAST
and is located north of the main building. Enter off
Follow I-69 West to US-127 South to the 496
of Cedar Street by the City Market.
Downtown Exit. Continue on 496 to the exit for
Cedar/Larch/Pennsylvania. Follow the Cedar/Larch The North Grand Avenue Ramp is $0.90 per half
signs and exit right onto Larch Street (north). Follow hour, maximum $8.50 per entry per day.
Larch to Shiawassee. Turn left on Shiawassee and
go one block to Cedar. To park under the Lansing
Center, turn left on Cedar, then right on Museum
Drive, just past the Lansing City Market. Follow
signs for Lansing Center parking.
Group rates apply only if you contact the hotel
before the cut off date and ask for the Michigan
FROM DETROIT AND EAST Assisted Living Association block rate.
Follow I-96 West to the 496 Downtown Exit.
Continue on 496 to the exit for Cedar/Larch/
RADISSON HOTEL LANSING
Pennsylvania. Follow the Cedar/Larch signs and
111 N. Grand Avenue, Lansing, MI 48933
exit right onto Larch Street (north). Follow Larch to
Shiawassee. Turn left on Shiawassee and go one
Register Online (Use code MALA11)
block to Cedar. To park under the Lansing Center,
turn left on Cedar, then right on Museum Drive,
MALA Block Rate: $125 (reserve by: April 2, 2011)
just past the Lansing City Market. Follow signs for
Lansing Center parking.
LEXINGTON LANSING HOTEL
925 S. Creyts Rd., Lansing, MI 48917
FROM KALAMAZOO AND WEST (517) 323-7100
Follow I-94 East to 69 North to the 496 Downtown
MALA Block Rate: $95 (reserve by: April 13, 2011)
Exit. Continue on 496 to the exit for Cedar/Larch/
Pennsylvania. Follow the Cedar/Larch signs and
EAST LANSING MARRIOTT
exit right onto Larch Street (north). Follow Larch to
300 MAC Avenue, East Lansing, MI 48823
Shiawassee. Turn left on Shiawassee and go one
block to Cedar. To park under the Lansing Center,
MALA Block Rate: $119 (reserve by: April 2, 2011)
turn left on Cedar, then right on Museum Drive,
just past the Lansing City Market. Follow signs for
Lansing Center parking. RAMADA LANSING HOTEL
7501 W. Saginaw Hwy., Lansing, MI 48917
FROM THE GRAND RAPIDS AREA
MALA Block Rate: $79 (reserve by: April 4, 2011)
Follow I-96 East to the 496 Downtown Exit. Continue
on 496 to the exit for Cedar/Larch/Pennsylvania.
Follow the Cedar/Larch signs and exit right onto CAUSEWAY BAY HOTEL
Larch Street (north). Follow Larch to Shiawassee. 6820 South Cedar Street, Lansing, MI 48911
Turn left on Shiawassee and go one block to (517) 694-8123
Cedar. To park under the Lansing Center, turn left MALA Block Rate: $89.99 (reserve by: April 11, 2011)
on Cedar, then right on Museum Drive, just past
the Lansing City Market. Follow signs for Lansing UNIVERSITY QUALITY INN
Center parking. 312 East Grand River, Lansing, MI 48912
MALA Block Rate: $74.95 (reserve by: April 2, 2011)
Shuttle Service is available to the Lansing Center
Name: Please attach a list of additional attendees.
REGISTRATION FEES METHOD OF PAYMENT
MEMBER REGISTRATION Check Visa Mastercard AMEX Discover
On/Before After Number of TOTAL
4/18 4/18 Attendees COST Cardholder Name:
Entire Conference $220 $245 _____ $_____
Monday Only $110 $135 _____ $_____
City, State, Zip:
Tuesday Only $160 $185 _____ $_____
Wednesday Only $140 $165 _____ $_____ Card Number:
Self-Study: Blood Borne Pathogens FREE Expiration Date:
TOTAL AMOUNT DUE: $_____
NON-MEMBER REGISTRATION* Cardholder’s Signature:
After Number of TOTAL
4/18 4/18 Attendees COST
TOTAL AMOUNT CHARGED: $_______
Entire Conference $320 $345 _____ $_____
Make checks payable to Michigan Assisted Living
Monday Only $170 $195 _____ $_____ Association and mail it along with your registra-
tion form to:
Tuesday Only $240 $265 _____ $_____
Wednesday Only $210 $235 _____ $_____ Michigan Assisted Living Association
P.O. Box 510295
Self-Study: Blood Borne Pathogens FREE
Livonia, MI 48151-6295
TOTAL AMOUNT DUE: $_____
Or fax the registration form to: 734.525.2402
*Note: NON-MEMBERS who become members by the time of
registration will receive the DISCOUNTED member registration rate. **Note: The CVV Number is the last three digits located on the back of your card.