When the author got his first job as an adult, the boss was fond of saying that everyone sells. He didn't mean that everyone carried a quota or got commissions; they all were responsible, to the extent possible, for advancing the company's objectives for such things as revenue and customer satisfaction. Looking back, his boss had a sound idea that was implemented poorly, if at all, at a small company lacking in much of the technology they take for granted today. When they spoke of technology they often meant the terminals on their desks and the company's prized fax machine.
REALITY CHECK BY DENIS POMBRIANT Trust Trump
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