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					Survey of Online Counseling Programs




           Survey of Online Counseling Programs



                                Compiled by Mary SHaughnessy
                      for the PCCD Online Counseling Services Task Force
                                         Spring 2010.




                                                                           1
Survey of Online Counseling Programs

                                           Table of Contents
Diablo Valley College __________________________________________________________ 4
  DVC Research Survey ____________________________________________________________________________ 4
  Diablo Valley Intro page __________________________________________________________________________ 5

Coastline ____________________________________________________________________ 6
  Coastline Survey ________________________________________________________________________________ 6
  Coastline advising response _______________________________________________________________________ 7
  Coastline eAdvising Response _____________________________________________________________________ 7
  Coastline Initial Page_____________________________________________________________________________ 8
  Counseling _____________________________________________________________________________________ 8
  Coastline intake form ____________________________________________________________________________ 9
  Coastline eAdvising ______________________________________________________________________________ 9

Rio Honda College ___________________________________________________________ 11
  Rio Honda Survey ______________________________________________________________________________ 11
  Rio Honda Intake form __________________________________________________________________________ 12
  Online Counseling Intake Form ___________________________________________________________________ 12

Irvine Valley ________________________________________________________________ 14
  Irvine Valley Survey ____________________________________________________________________________ 14
  Irvine Valley Register an account __________________________________________________________________ 15
  Irvine Valley - After you create an account __________________________________________________________ 16
  Irvine Valley Response to email ___________________________________________________________________ 17
  IVC Online Counseling response ___________________________________________________________________ 17

Long Beach _________________________________________________________________ 18
  Long Beach Survey _____________________________________________________________________________ 18
  Long Beach Splash Page _________________________________________________________________________ 19
  Long Beach Quick Question ______________________________________________________________________ 20
  Long Beach Confidentiality Statement ______________________________________________________________ 21

Golden West _______________________________________________________________ 23
  Golden West __________________________________________________________________________________ 23
  e-Counseling - Ask a Counselor a Question __________________________________________________________ 24

Santa Monica College ________________________________________________________ 26
  Santa Monica Survey ___________________________________________________________________________ 26
  Santa Monica Splash Page _______________________________________________________________________ 27
                                                                                                         2
Survey of Online Counseling Programs
  Intake form for continuing students _______________________________________________________________ 28
  Intake form for new students _____________________________________________________________________ 29

Mira Costa _________________________________________________________________ 31
  Mira Costa Survey ______________________________________________________________________________ 31
  Mira Costa Online Advising ______________________________________________________________________ 32

Santa Ana __________________________________________________________________ 33
  Santa Ana Survey ______________________________________________________________________________ 33
  Santa Ana creating an account agreement form ______________________________________________________ 34
  Confidential Information ________________________________________________________________________ 34
  Student Conduct _______________________________________________________________________________ 35




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Survey of Online Counseling Programs

                                              Diablo Valley College

http://www.dvc.edu/org/departments/counseling/counselingfaq.htm

       Simple, simple email
       Info is buried at the end of the FAQ’s and bottom of counseling page – only place it appears
       Can go online to make an appointment, though limited who can do this.


DVC Research Survey
Initial intake
      How is the service identified? Advising?           eCounseling
          Counseling?
      Confidentiality statement?                         No

Screening of students
     Students vs. general public                         All
     New students vs continuing                          All
     Local vs. distance/disabled                         All
     Other qualifying criteria (eg. Must have take       No
       assessment)
     Do students need to create a special account?       No

Screening of Information
     General question vs. transcript info                General
     Quick Question vs. more indepth                     Quick
     FAQ’S?                                              yes

Modality
   Intake form to submit a question?                     No
   eAppointment                                          Can use internet to make a ftf appt.
   eChat (live)                                          No
   Simple email?                                         Yes
   Question answered personally through email or         Email
       log in again to get answer?

Other online student support services?
    Orientation?                                         Mandatory ftf orientation course
    Online advisor?                                      no

Other info you can gleen?                                 Have student planning handbook
                                                          http://www.dvc.edu/pdfs/student-handbook.pdf




                                                                                                         4
Survey of Online Counseling Programs


Diablo Valley Intro page

I still have a question, is online counseling available?

Yes, online counseling (E-Counseling) is available. E-Counseling is appropriate for questions that require a
brief response. These may include:

       clarification of college procedures and policies
       course prerequisite information
       course offerings and majors available
       referrals to other programs/services


Questions that would require a 30 minute appointment and are not appropriate for E-Counseling may include:

       personal or crisis counseling
       transcript evaluations for transcripts from other institutions
       detailed analysis of a student's transcript to determine what is required for a student to complete their
        educational goal

To contact an E-Counselor, please click here.




                                                                                                                    5
Survey of Online Counseling Programs

                                                      Coastline

http://www.coastline.edu/departments/counseling/page.cfm?LinkID=355
     Very organized
     Offer many services
     Do not seem to have an online management system.

Coastline Survey
Initial intake
      How is the service identified?                eAdvising (also have eChat, Make an in
          Advising? Counseling?                      person on tele-appointment,
      Confidentiality statement?                    No

Screening of students
     Students vs. general public                    All
     New students vs continuing                     All
     Local vs. distance/disabled                    All
     Other qualifying criteria (eg. Must            None
       have take assessment)
     Do students need to create a special           No – response was sent to email.
       account?

Screening of Information
     General question vs. transcript info           No differentiation on intake
     Quick Question vs. more indepth                   Our virtual Counselors are available to answer
                                                   quick questions about academic and career issues.

                                                     For detailed academic plans, including an evaluation of
                                                     your credits, you will need to make an in-person
                                                     or telecounseling appointment.
       FAQ’S?                                       Yes, on main counseling page

Modality
   Intake form to submit a question?                Yes
   eAppointment                                     Can use online system to make a ftf or tele
                                                     appointment online
       eChat (live)                                 Yes
       Simple email?                                Not sure
       Question answered personally through
        email or log in again to get answer?

Other online student support services?
    Orientation?                                    Yes, must log in for it
    Online advisor?                                 No

Other info you can gleen?
                                                                                                               6
Survey of Online Counseling Programs
Coastline advising response

Coastline eAdvising Response

                                                                               Tuesday, March 30, 2010 11:35 PM
                                                                                                          From:
"Coastline Counseling Services" <askme@mail.ccc.cccd.edu>
Add sender to Contacts
                                                                                                            To:
wilderbabe@yahoo.com




Hello Mary
You recently asked the following question from the Coastline Counseling eAdvising website, please see below
for the response.

Question: what is the

Response:

If you have a question, please feel free to contact us again as your question was incomplete.

Additional Coastline Resources

       Counseling Services
       Library
       Schedule of Classes
       Admissions and Records
       Maps and Locations




                                                                                                              7
    Survey of Online Counseling Programs
    Coastline Initial Page
    Counseling
    Counseling provides opportunities for people to learn life and career planning skills necessary to develop and achieve educational and
    personal goals. Counselors are available at the College Center (Fountain Valley), Costa Mesa Center, Garden Grove Center, and Le-
    Jao Center (Westminster) throughout the semester.

    Call (714) 241-6162 for appointments or additional information. Additionally, you may fax information to (714) 241-6288.

    Our professionally trained counselors are available to assist you with the following:

            Educational Planning
            Career Exploration
            Counseling Courses
            Re-Entry Services




    General Office Hours

            Monday - Thursday: 8:00 a.m. - 6:00 p.m.
            Friday: 8:00 a.m. - 2:00 p.m.
            Saturday Closed




    eChat Live Hours

            Monday: 2:00 p.m. - 3:00 p.m.
            Tuesday: 10:00 a.m. - 12:0 p.m.
            Wednesday: 9:00 a.m. - 11:00 a.m.
            Thursday: 4:00 p.m. - 6:00 p.m.
            Friday: Closed




    eAdvising Hours
    Our virtual counselors are available to answer quick questions about academic and career issues. We are available Monday to Friday
    at 9 am to 6pm. PST




                                       Make an Appointment
    You can now make an in-person or telecounseling (phone) appointment with a Coastline counselor for educational planning.




                                                                                                                                             8
Survey of Online Counseling Programs




                                     eChat Services
Our online counselors are available to assist you with quick academic and career questions in a live chat format.




                            eAdvising
Our virtual counselors are available to answer quick questions about academic and career issues.




Coastline intake form
Coastline eAdvising
* Denotes required field.

Date:
                                                                                                         Apr-12-2010
* First Name:

* Last Name:

Student ID:

* E-mail:


Have you submitted an application in
the Coast Community College District?                                                                       Yes

                                                                                                            No

Have you attended other colleges
or universities?                                                                                            Yes

                                                                                                            No

Have you completed Math and English Placement Test?
                                                                                                            Yes

                                                                                                            No

What is your major?


What is your Educationsl Goal?
                                                                                                         Certificate

What is your career goal?



                                                                                                                       9
Survey of Online Counseling Programs
EOPS:

DSPS:

Veterans:

Financial Aid:

Cal WORKS:

Military:

Student Agreement:




                                       Question:




                                                   10
Survey of Online Counseling Programs

                                                   Rio Honda College

http://www.riohondo.edu/students/counseling/intake_form_TO_BELEN.htm

       Very delineating about who can use the services .

Rio Honda Survey
Initial intake
      How is the service identified? Advising? Counseling?       Online Counseling
      Confidentiality statement?                             At end of form:

                                                              NOTE: the above form is not a secure internet website.

Screening of students
     Students vs. general public
     New students vs continuing                                   If you are a new student with no previous college
                                                                   coursework completed, please take the college assessment
                                                                   test first and see a counselor in-person, do not use Online
                                                                   Counseling Services.
       Local vs. distance/disabled                           Online counseling services is reserved for students who live too
                                                              far from the campus to conveniently access services (remote
                                                              students), for disabled students or for those students who have a
                                                              compelling reason for not being able to come in person to see a
                                                              counselor.
       Other qualifying criteria (eg. Must have take              Yes, assessment
        assessment)
       Do students need to create a special account?             No

Screening of Information
     General question vs. transcript info                        Online counseling services include basic educational and
                                                                  career planning, transcript evaluation and general education
                                                                  and transfer checks. Our services do not include psychological
                                                                  counseling services
       Quick Question vs. more indepth                           See above
       FAQ’S?                                                    No

Modality
    Intake form to submit a question?                            yes
    eAppointment                                                 No
    eChat (live)                                                 No
    Simple email?                                                No
    Question answered personally through email or log            unsure
        in again to get answer?

Other online student support services?
    Orientation?
    Online advisor?

Other info you can gleen?




                                                                                                                                  11
Survey of Online Counseling Programs


Rio Honda Intake form
Counseling & Student Development
Contact us!                                             Counselor Hours
562.908.3410                                            Monday through Thursday 8:00 am - 8:00 pm
We are located in A119                                  Friday 8:00 am - 4:00 pm
                                                        (Note: Summer counseling hours may vary)



Online counseling services include basic educational and career planning, transcript evaluation and general
education and transfer checks. Our services do not include psychological counseling services. If you are in need
of of this type of service please contact Psychological Services at (562) 692-0921 ext. 3811.

If you are a new student with no previous college coursework completed, please take the college assessment
test first and see a counselor in-person, do not use Online Counseling Services.

Online counseling services is reserved for students who live too far from the campus to conveniently access
services (remote students), for disabled students or for those students who have a compelling reason for not
being able to come in person to see a counselor.

Online Counseling Intake Form




First Name: Last Name
  Mary                    Peralta



Student Number Beginning with 000 :                (9 digits number, example: 000124567)
(Required for Enrolled Students)

Phone Number (Strongly recommended):



Email Address: (required)
  w ilderbabe@yahoo.com



Confirm Email Address: (required)
  w ilderbabe@yahoo.com



Are you currently an enrolled Rio Hondo College student:
    yes
    no

Have you taken the RHC assessment test?
                                                                                                               12
Survey of Online Counseling Programs


    yes
    no

Have you attended other colleges/universities?
    yes
     no
If you answered 'yes', are your transcripts on file with the Admissions & Records office?
    yes
    no

What is your intended major? Click here for more information and major sheets
  undecided


    Undecided Major

Educational Objective:
    Certificate
    AA/AS Degree
    BA/BS Degree
    Other (please specify ):
    Undecided

What is your career goal?




Please submit your question to an online counselor:
(click on the "submit" button below when you are through)




 Submit   Clear



NOTE: the above form is not a secure internet website.




                                                                                            13
Survey of Online Counseling Programs

                                                       Irvine Valley

https://www.ivc.edu/oc/login.aspx?returnURL=https%3a%2f%2fwww.ivc.edu%2foc%2fdefault.aspx

       Create an account – incredibly secure, yet only answer quick questions
       Have interesting format for FAQ’s

Irvine Valley Survey
Initial intake
      How is the service identified? Advising? Counseling?      Online Educational Counseling
      Confidentiality statement?                                No

Screening of students
     Students vs. general public                                All
     New students vs continuing                                 All
     Local vs. distance/disabled                                All
     Other qualifying criteria (eg. Must have take              None identified
        assessment)
     Do students need to create a special account?              yes

Screening of Information
     General question vs. transcript info                    Not differentiated
     Quick Question vs. more indepth                            Online educational counseling provides students
                                                                 with the opportunity to talk with a counselor for
                                                                 answers to QUICK QUESTIONS on academic
                                                                 goals, transfer requirements and career options.
       FAQ’S?                                                   Yes – interesting format.
                                                                 http://www1.socccd.cc.ca.us/eservices/knowledgebase.asp
                                                                 ?siteid=I&open=7

Modality
    Intake form to submit a question?                           Yes
    eAppointment                                                Can use internet to make ftf appointment.
    eChat (live)                                                No
    Simple email?                                               no
    Question answered personally through email or log in        Sent email with link back to log on.
        again to get answer?

Other online student support services?
    Orientation?
    Online advisor?

Other info you can gleen?




                                                                                                                      14
Survey of Online Counseling Programs


Irvine Valley Register an account

                                                                                  Help



          User Registration
           Please complete the registration form below to create your user account.
           Fields marked with a (*) are required.



           *Enter the username
           that you want to use:               *

           *First Name:                        *

           *Last Name:                         *

           *password:                          *

           *confirm password:                  **

           *e-mail:                            **

           *confirm e-mail:                    **

           *Phone:                             *


           Have you attended other Colleges?                          Yes      No

           If you answered 'yes,' please list the other colleges

           If you answered 'yes,' are your transcripts
           on file with the Admissions & Records office?              Yes      No

           What is your major?

           What is your educational objective?                                   Other:
           If your goal is to transfer, which transfer college(s) do you want to attend?




                                                                                           15
Survey of Online Counseling Programs


             Submit      Cancel




Irvine Valley - After you create an account

                                                         Home | Edit Profile | Help | Logout



          Online Counseling
          Welcome Mary!
          Online educational counseling provides students with the opportunity to talk with a
          counselor for answers to QUICK QUESTIONS on academic goals, transfer
          requirements and career options. Our services do not include psychological
          counseling services. If you need to make an appointment to see a counselor, please
          call the Counseling Center at (949) 451-5319.

          Before you send a request to a counselor, please review the IVC Counseling
          Frequently Asked Questions (FAQs).




           Your Active Counseling Requests



                      Subject                 Date         Status             Action
                 Re: Nursing       4/1/2010 9:21:05 AM   Answered   View Reply Archive




          Show Archive




                                                                                                16
Survey of Online Counseling Programs
Irvine Valley Response to email



IVC Online Counseling response

                                                              Thursday, April 1, 2010 9:21 AM
                                                                                       From:
"IVC Counseling" <ivccounseling@ivc.edu>
Add sender to Contacts
                                                                                          To:
wilderbabe@yahoo.com
Hello Mary Peralta,

The IVC Counseling department has responded to your counseling request.

You can read the response by logging in to the Online Counseling system at
https://www.ivc.edu/oc .

We do not send the contents of your response in an email in order to better protect
your privacy. If you have questions, please contact the IVC Counseling Office at
(949) 451-5319.

Warmest regards,
IVC Counseling Office




                                                                                          17
Survey of Online Counseling Programs

                                                        Long Beach

https://onlinecounseling.lbcc.edu/counselinghome/counselinghome.cfm

       CONFIDENTIALITY IS A THING!!!
       Quick Questions (Hot Topics) or Detailed questions which require an account –
       Hot topics is a bit odd.

Long Beach Survey
Initial intake
      How is the service identified? Advising? Counseling?      Online Counseling
      Confidentiality statement?                                Yes – placed right before you can create an account, which
                                                                 you need to do for detailed questions.
                                                                 https://onlinecounseling.lbcc.edu/students/login/agreemen
                                                                 tform.cfm

Screening of students
     Students vs. general public                                Both, but must have student id for detailed questions.
     New students vs continuing                                 Both
     Local vs. distance/disabled                                Both
     Other qualifying criteria (eg. Must have take              None identified
        assessment)
     Do students need to create a special account?              For detailed questions, yes, and must have student id.

Screening of Information
     General question vs. transcript info                    Quick questions are HOT TOPICS, and are assigned
                                                              a intake number which you can look up the answer.
                                                              They are posted on the website so anyone can
                                                              search them. They have an expiration date.

                                                              Detailed Question – very SECURE!!! Practically
                                                              need fingerprints to get in.
       Quick Question vs. more indepth                          See above
       FAQ’S?                                                   Hot topics

Modality
    Intake form to submit a question?                           Not sure for detailed, because I couldn’t get in.
    eAppointment                                                No
    eChat (live)                                                no
    Simple email?                                               NO!!!
    Question answered personally through email or log in        Directed back to site.
        again to get answer?

Other online student support services?
    Orientation?                                                Yes, very advanced
    Online advisor?                                             no

Other info you can gleen?




                                                                                                                          18
Survey of Online Counseling Programs


Long Beach Splash Page
                              Online Counseling Special Announcement

                         There will be no available online counselors during spring break.
                           Questions submitted will be responded to during the week of
                               April 12th in the order in which they were received.
                                      We wish you a safe and relaxing break.



C ounselors at Long Beach City College welcome you to Online Counseling.
Students are encouraged to navigate this site, read questions and answers posted
on the Hot Topics forum. We encourage you to ask Quick Questions for any general
academic, transfer, and career-related concerns. For LBCC students, counselors
are available to answer Detailed Questions that pertain to your records, educational
goals, and academic history.

The Counseling and Student Development department suggests that each semester
you Make An Appointment with a counselor in-person. For new and prospective
students, we recommend that you review the Online Orientation website
which includes important information about Long Beach City College.

                              The Counseling and Student Development Department
                                         is dedicated to helping you on
                                             The Road To Success!




                                                                                             19
Survey of Online Counseling Programs


Long Beach Quick Question
elcome to the Long Beach City College Quick Questions web page.Quick Questions
counselors answer very general questions which may apply to everyone interested in
attending LC. If your question is specific to you and your educational goals, please

Do you have a Quick Question? We suggest that you...
        Read the Hot Topics page before you submit a Quick Question ( Click Here).
        If you did not find the question/answer on the Hot Topics, continue with this
         page.

                                 Important Information!
        Quick Questions is a PUBLIC FORUM. DO NOT include personal information
                              in your question to the counselor.

Your Quick Question will be assigned a Hot Topic ID number. Remember this number!
Write it down or print the page on which your Hot Topic ID number appears.
You will need this number to find your answer on the Hot Topics page.

                           Step-by-Step Page Instructions
    1. Select any special programs below in which you may be involved.
    2. Click the Continue to Ask Question button.



                    None

                    Honors

                    International Students

                    Disabled Students

                    Athletics Program

                    Financial Aid

                    EOPS

                    Project Launch




                                        Contine to Ask Question




                                                                                         20
Survey of Online Counseling Programs


Long Beach Confidentiality Statement

                                    Online Counseling
                                  Online Agreement Form
Terms and Conditions for Online Counseling Services at Long Beach
City College
Online Counseling Detailed Questions services are offered for Long Beach City College
students with the understanding that counselors may provide you with detailed personal
and academic information about you via Internet access to the Online Counseling
website. Therefore, in order for you to use Online Counseling Detailed Questions
services, it is important for you to read, understand, and agree to all of the
following points:

                                       Confidential Information
Information about you is confidential. It is important that you supply the most current
information about you, your educational history, plans and career goals so that online
counselors may provide you with the most accurate information specific to your needs.

        Please read the following statements regarding your online information:

        Per the Family Rights and Privacy Acts, I hereby grant permission for LBCC online
         counselors to release academic information about me via the Online Counseling
         website through my student portal to which I must login.
        When establishing my account, student profile, and while asking the online
         counselors questions, I must authentically represent myself in all aspects.
        I am the student who established this Online Counseling account. I have provided
         accurate personal information, educational history, and educational goals.
        I will keep my information current by updating my Profile as needed.
        I will protect my username and password by not sharing this information with
         others.
        I authorize the online counselor to view my academic records.
        I authorize the online counselor to provide me with information related to my
         academic records online through the use of the Online Counseling website and my
         Online Counseling student portal.

                                  Privacy Protection
         Please read the follow statements regarding your online information:

        I understand that the most important action I can take regarding Online
         Counseling is to protect my personal information from others.
        I have provided an accurate and private email address. I understand that the
         Online Counseling program will automatically email Question Confirmation
         messages and Counselor Reply notifications. These email messages contain a
                                                                                          21
Survey of Online Counseling Programs

         direct link to the Online Counseling home page from which I may login, ask
         questions, retrieve answers, or change personal information such as my address,
         email address, phone number, etc. for the Online Counseling program.
        I understand that in the event that I forget my password or username, I may
         request that the Online Counseling program automatically email this information to
         the email address I provided.
        I understand that I may change/update my email address at anytime from my
         Online Counseling student portal by clicking the button called Update Account.
        I understand that if I choose to share an email account with another person, that
         person will have access to my Online Counseling student portal, which will contain
         my personal and academic information. By sharing an email account, I am
         authorizing that person’s access to my information, and in essence, giving them
         access to alter information about me in the Online Counseling website.

                                       Student Conduct
Failure to adhere to Online Counseling rules of conduct, etiquette, and guidelines may
result in termination of Online Counseling Detailed Questions services. Student conduct
at LBCC must conform to district policy and regulations, and college procedures.
Violations to the Online Counseling services, for which students are subject to
disciplinary action, include but are not limited to the following:

        Please read the following statements regarding your online information:

        Forgery, alteration, or misuse of college documents, records or identification;
        Tampering with the Online Counseling website, Internet access and software, or
         misuse of any computer technology;
        Knowingly furnishing false information to the Online Counseling program;
        Not following established Guidelines and Etiquette for Online Counseling. This
         information is provided in my Online Counseling student portal.

I have read the above information in detail. I understand and agree
to the Terms and Conditions established for Online Counseling.




I agree

I disagree

I authorize the Counseling and Student Development department to send me
online information about upcoming workshops or events related to my
educational goals.



                                                                                           22
Survey of Online Counseling Programs

                                                  Golden West

http://www.goldenwestcollege.edu/counseling/intakeform.html

       Intake form
       Email sent with answer

Golden West
Initial intake
      How is the service identified? Advising?          eCounseling
          Counseling?
      Confidentiality statement?                        This statement appears tt bottom of intake form:
                                                         You are submitting a form which is not secure. The information
                                                         you are sending can be read while in transit. Please be note that
                                                         submitting passwords, credit card numbers, or SS#'s is not
                                                         advised


Screening of students
     Students vs. general public                        all
     New students vs continuing                         all
     Local vs. distance/disabled                        All
     Other qualifying criteria (eg. Must have take      None
       assessment)
     Do students need to create a special account?      no

Screening of Information
     General question vs. transcript info            Students can now submit general academic advising
                                                      questions to counseling electronically.
       Quick Question vs. more indepth                  Not differentiated
       FAQ’S?

Modality
   Intake form to submit a question?                    Yes
   eAppointment                                         No
   eChat (live)                                         no
   Simple email?                                        No
   Question answered personally through email or        Through email
       log in again to get answer?

Other online student support services?
    Orientation?                                        None identified
    Online advisor?                                     Not known

Other info you can gleen?



                                                                                                                             23
Survey of Online Counseling Programs


e-Counseling - Ask a Counselor a Question

Fields marked with an * are required.


  e-Counseling Que ecounseling@gw     http://w w w .golde firstname,lastnam http://w w w .golde



                    First Name:
                                                                             *

                    Last Name:
                                                                             *

                    Student ID:

                                                Please use your 8-digit ID not your Social Security Number.

                    Birthdate:

                    Telephone:
                                                                       -

                  Email address:
                                                                                                  *


                                    Are you currently an enrolled Golden West College student:

                                                                       yes

                                                                       no


                 Check all that apply:

                      Enrolled in an online course

                      International Student [F-1 visa]

                      CalWORKs/Re-Entry

                      EOPS

                      Disabled Students

                      Student Athlete

                                          Have you attended other colleges/universities?

                                                                       yes

                                                                       no
                 If you answered 'yes', are your transcripts on file with the Admissions & Records office?
                                                                       yes

                                                                       no

                                                          What is your major?



                                                         Educational Objective:



                                                                                                              24
Survey of Online Counseling Programs

                                                                  Certificate

                                                              Associate Degree

                                                                   Transfer

                                            Other (please specify ):

                                                     What is your career goal?



                                      Please submit your question to an online counselor:*
                                       (click on the "submit" button below when you are through)




                   You are submitting a form which is not secure. The information you are sending can be read while
                   in transit. Please be note that submitting passwords, credit card numbers, or SS#'s is not advised.




                                                                                                                         25
Survey of Online Counseling Programs

                                                 Santa Monica College

http://www.smc.edu/apps/Pub.asp?Q=317

       Delinates on the splash page what they can and cannot discuss online
       Have a online counseling agreement form that students need to check off before they can proceed.

Santa Monica Survey
Initial intake
      How is the service identified? Advising? Counseling?      Online Counseling
      Confidentiality statement?                             On splash page - SMC strives to safeguard all electronic
                                                              transactions. However, when using this site, be aware that
                                                              information transmitted through our Online Counseling
                                                              services and email correspondence is not encrypted.
                                                              Additionally, certain inquiries may be referred to other
                                                              campus Departments and or staff which may be better suited
                                                              to answer the inquiry. By using this site you agree to the
                                                              above listed terms.


                                                              On question form - Questions regarding student records
                                                              will follow the privacy guidelines set forth by the
                                                              Family Educational Rights and Privacy Act



Screening of students
     Students vs. general public
     New students vs continuing
     Local vs. distance/disabled
     Other qualifying criteria (eg. Must have take
        assessment)
     Do students need to create a special account?

Screening of Information
     General question vs. transcript info
     Quick Question vs. more indepth
     FAQ’S?

Modality
    Intake form to submit a question?
    eAppointment
    eChat (live)
    Simple email?
    Question answered personally through email or log
        in again to get answer?

Other online student support services?
    Orientation?
    Online advisor?

Other info you can gleen?

                                                                                                                           26
Survey of Online Counseling Programs
Santa Monica Splash Page
                                                      Santa Monica

                                           Online Counseling
                                   Welcome to SMC’s Online Counseling!

New and returning SMC students should visit the Welcome Center site for assistance. Likewise, F-1 Visa students
should visit the International Education Center site.We strongly encourage you to use the FAQ and search features of
this site prior to submitting your questions. Also, please refer to the list below for clarification on the types of questions that
are appropriate for online counseling.

                                                            FAQ's
                                     Counseling            Enrollment            Transfer
Topics Appropriate for Online           Topics That Require You                     IMPORTANT
Inquiries                               Meet With A Counselor
                                                Personal Counseling
       College procedures and                  Academic Plans             If you are trying to enroll
        academic policies                                                   in an English, Chemistry
                                                Career Counseling
       Enrollment                                                          11 or 12, or Math class
            o Course Repeats                    Dismissal and              and you completed the
            o Unit Increase                      Probationary Issues        prerequisite based on
       Prerequisites, Co-requisites            Petitions to Graduate      previous college
        and Advisories                                                      coursework OR an AP
                                                Evaluation of Non-SMC
       Transfer Requirements                                               exam, please use the link
                                                 Transcripts
       Associate Degrees and                                               below to request a waiver.
        Certificates
       General Education (GE) and                                          WAIVERS
        IGETC




Ask an Online Counselor




Security/Privacy Message
SMC strives to safeguard all electronic transactions. However, when using this site, be aware that information transmitted
through our Online Counseling services and email correspondence is not encrypted. Additionally, certain inquiries may be
referred to other campus Departments and or staff which may be better suited to answer the inquiry. By using this site you
agree to the above listed terms.




                                                                                                                                27
Survey of Online Counseling Programs
Intake form for continuing students




Student ID:

Password:                    ( Use your 6 digit date of birth -- MMDDYY )

What is your question?




        Please keep in mind the more specific you are with your question, the better we can assist you. In
         particular, try to be specific about classes and terms.

        Your response will be sent to the email address on file at SMC. To update your personal information use
         the Student Portal/Self-Service System prior to submitting your inquiry.

        Questions regarding student records will follow the privacy guidelines set forth by the Family
         Educational Rights and Privacy Act (FERPA).

        I have read the Online Counseling user agreement. I understand and agree to its terms.


Please click the submit button to send your request.




                                                                                                             28
Survey of Online Counseling Programs
Intake form for new students



                                                             Santa Monica College
                                                        Online Counseling Intake Form

First Name:
Last Name:
Phone Number:
Email Address:
Mailing Address:
City, State Zip


Are you an F-1 Visa Student?                                          Yes      No
Are you an Out-of-State Student?                                      Yes      No
Are you currently enrolled in high school?                            Yes      No


What is your educational objective?
  Please select from the list . . .



What is your major?                                          (If you selected "other" from the list, enter major below)
  Please select from the list . . .


When will you be attending Santa Monica College?

                                      Please select a semester from the list
  Semester Attending:

                                      Please select a year from the list
  Year Attending:

What is your question?




Do you wish to submit your SMC admissions application now?
  Yes    No

       I have read the Online Counseling user agreement. I understand and agree to its terms.


Please click the submit button to send your request.
                                                                                                                          29
Survey of Online Counseling Programs
Santa Monica College Online Counseling
User Agreement
Information about you is confidential. Due to the privacy issues involved in online
counseling, it is important that you read, understand and agree to all of the points outlined
below.
• I affirm that I am the student whose records are being reviewed.
• Per the Family Educational Rights and Privacy Act, I hereby grant permission to
SMC online counselors to release academic information about me via Online
Counseling.
• I will protect my username and password by not sharing this information with
others. I will contact the Admissions and Records Office immediately if I suspect
that my password has been compromised.
• I understand that SMC strives to safeguard all electronic transactions. However,
when using this site, I further understand that information transmitted through
Online Counseling services and email correspondence is not encrypted.
Additionally, certain inquiries may be referred to other campus departments and
or staff which may be better suited to answer the inquiry.
• I understand that failure to adhere to SMC’s Honor Code while using Online
Counseling services may result in referral to the Campus Disciplinarian.
I have read the above information in detail. I understand and agree
to the user agreement established for Online Counseling.




                                                                                                30
Survey of Online Counseling Programs

                                                        Mira Costa

https://www.miracosta.edu/StudentServices/Counseling/onlineadvising.htm

       Very clean presentation
       Standard intake form.

Mira Costa Survey
Initial intake
      How is the service identified? Advising? Counseling?         Online Advising
      Confidentiality statement?                             All information provided is expressly designed for advisement
                                                              purposes only, and can only be taken on this basis due to the
                                                              restrictions of technology and identity verification. It is highly
                                                              recommended that all students conduct regular visits to meet
                                                              with a counselor to document your academic and career
                                                              plans.




Screening of students
     Students vs. general public                                   All
     New students vs continuing                                    All
     Local vs. distance/disabled                             All
     Other qualifying criteria (eg. Must have take                 No
        assessment)
     Do students need to create a special account?                 No

Screening of Information
     General question vs. transcript info                          A mix
     Quick Question vs. more indepth                               No ed plans, career counseling etc.
     FAQ’S?

Modality
    Intake form to submit a question?                              Yes
    eAppointment                                                   No
    eChat (live)                                                   No
    Simple email?                                                  No
    Question answered personally through email or log              Through email
        in again to get answer?

Other online student support services?
    Orientation?
    Online advisor?

Other info you can gleen?




                                                                                                                                   31
Survey of Online Counseling Programs




Mira Costa Online Advising

Welcome to MiraCosta College's Online Advising page. Online advising is here to supplement our "on ground" services for
current, new and prospective students. We are here to answer your questions and provide you with links to services, forms
and other necessary information to make your matriculation through MiraCosta College an easy and pleasurable journey.

All questions will be reviewed by the online counselor and a response generated in 24 to 48 hours. Online advising is not
available on weekends, holidays, or semester breaks, or during the summer. Inquiring persons may want to review our FAQS
page before asking a question. Many of the most common questions and their answers can be found there.


       Ask a Counseling Question Form

We intend to answer your online questions in a timely manner as long as the questions and requests for
information involve the following:


       How to select your classes for the current semester
       How to add and drop classes
       How to use the list of classes outlining your major and generaleducation requirements
       Information on other services on campus that might be helpful to you

The following are types of requests that cannot be answered because of confidentiality and technological
constraints:


       Prepare a complete degree program of studies for you.
       Formally evaluate your transcripts of classes taken at other colleges and universities.
       Help you decide on a major field of study.
       Help you choose the “right” career and the appropriate courses for that career.

All information provided is expressly designed for advisement purposes only, and can only be taken on this basis due to the
restrictions of technology and identity verification. It is highly recommended that all students conduct regular visits to meet
with a counselor to document your academic and career plans.




                                                                                                                              32
Survey of Online Counseling Programs

                                                         Santa Ana

https://www.sac.edu/students/counseling/online_counseling/

       Very clean and sophisticated
       Account created

Santa Ana Survey
Initial intake
      How is the service identified? Advising? Counseling?         Online counseling
      Confidentiality statement?                             Yes, must go past it before creating an account


Screening of students
     Students vs. general public                                   All
     New students vs continuing                                    All
     Local vs. distance/disabled                             All
     Other qualifying criteria (eg. Must have take                 no
        assessment)
     Do students need to create a special account?                 yes

Screening of Information
     General question vs. transcript info                          Not differentiated
     Quick Question vs. more indepth                               Not differentiated
     FAQ’S?

Modality
    Intake form to submit a question?                              Yes
    eAppointment                                                   No
    eChat (live)                                                   No
    Simple email?                                                  No
    Question answered personally through email or log              Not sure – answer available through log in.
        in again to get answer?

Other online student support services?
    Orientation?
    Online advisor?

Other info you can gleen?




                                                                                                                  33
Survey of Online Counseling Programs


Santa Ana creating an account agreement form


Online Agreement Form

Terms and Conditions for Online Counseling Services at Santa Ana College

The online counseling services are offered for Santa Ana College students and the general public with the
understanding that counselors may provide you with personal and academic information via internet access to
the online counseling website. Therefore, in order for you to use the online counseling services, it is important
for you to read, understand, and agree to all the following points:


Confidential Information

Information about you is confidential. It is important that you supply the most current information about your educational
history, plans, and career goals so that an online counselor may provide you the most accurate information specific to your
needs.


Please read the following statements regarding your online information:


       Per the Family Rights and Privacy Acts, I hereby grant permission for SAC online counselors to release academic
        information about me via the online counseling website to which I must login.
       When establishing my account, student profile, and while asking the online counselors questions I must authentically
        represent myself in all aspects.
       I am the student who established this online counseling account. I have provided accurate personal information,
        educational history, and educational goals.
       I will keep my information current by updating my profile as needed.
       I will protect my username and password by not sharing this information with others.
       I authorize the online counselor to view my academic records.
       I authorize the online counselor to provide me with information related to my academic records online through the
        use of the online counseling website.


Privacy Protection

Please read the following statements regarding your online information:


I understand that the most important action I can take regarding online counseling is to protect my personal information
from others. I have provided an accurate and private email address. I understand that the online counseling program will
automatically email counselor reply notifications to the email address I provide. The email messages contain a direct link to
the online counseling home page from which I may login, ask questions, retrieve answers, or change personal information for
the online counselors. I understand that in the event that I forget my password, I may request that the online counseling
program automatically email this information to the email address I provide.


 I understand that if I choose to share an email account and password with another person, that person will have access to
my online counseling profile, which will contain my personal and academic information. By sharing an email account, I am
authorizing that person’s access to information, and in essence, giving them access to alter information about me in the
online counseling program.




                                                                                                                          34
Survey of Online Counseling Programs
Student Conduct

Failure to adhere to online counseling rules of conduct, etiquette, and guidelines may result in the elimination of online
counseling services. Student conduct at SAC must conform to the district policies and regulations and college procedures.
Students in violation of the online counseling agreement form will be subject to disciplinary action. Violations include but not
limited to the following:


       Dishonesty, cheating, plagiarism, lying or knowingly furnishing false information to the district or college officials
        performing their duties.
       Forgery, alteration, or misuse of district documents, records, or identification.
       Knowingly accessing and without permission altering, damaging, deleting, destroying, copying, or otherwise using
        any data, which reside or exist internal or external to a computer, computer system, or computer network in the
        district.
       Not following established guidelines and etiquette for online counseling.


I have read the above information in detail. I understand that by clicking the next button at the bottom of this page I am
agreeing to the terms and conditions established for online counseling.




                                                                                                                             35
Survey of Online Counseling Programs




       Online                         Contact online counselor
        Counseling
       Online                             for the first-time.
        Orientation
       Schedule                       Returning users
        Online Appts
                               enter your email and password to
                               view the counseling response(s)


                                  Email:      w ilderbabe@yahoo.com


                             Password:


                                            Forgot your password?

                                             Login




What you see when you log on



                  Answer to Request for Online Counseling Assistance
                                            Answer to Last Question
                   Question: Is it po
                   ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

                   Answ er: An answ er to your last question has not been prepared.




                                       Previous Questions and Answers


                   There are no previous questions.




                                       Please enter a question below:*
                                    (click on the "submit" button to send it)

                                                                                      36
Survey of Online Counseling Programs




                                   Student ID#:

                                   First Name*:   Mary


                                   Last Name*:    Peralta




                                       Address:

                                          City:

                                         State:

                                           Zip:

                                       Country:

                               Phone Number: (               0       0
                                                         )       -



                               Email Address*:    w ilderbabe@yahoo.com


                           Change Password*:



Are you currently a Santa Ana College student?                       YES      NO


Are you currently an International student?                          YES      NO


Are you currently enrolled in a:



    Fresh X or LC II courses                                         DSPS

    Athletics                                                        Puente

    Online Courses                                                   Center for Teacher Ed.

    EOPS                                                             ULink

    MESA                                                             Honors




Have you attended other colleges/universities?                       Yes      No


                                                                                              37
Survey of Online Counseling Programs

              If yes, please provide name and state



             If yes, are your transcripts on file with
                the Admissions & Records office?                        Yes        No



                          ----Please Select a Major----
What is your major?



What is your career goal?


Educational Objective:


    Certificate Only                                                   Advance in current job/career

    Associate Degree                                                   Prepare for new career

    Bachelor's Degree                                                  Maintain certification/license

    Both Associate & Bachelor's                                        Discover career interest/goal

    Complete credits for high school/GED                               Cultural development/interest

    Improve basic skills: English, Reading, Math                       Undecided


If your educational objective is to receive a Bachelor’s, to what   --Select a College/Univ.System--
college/university are you planning to transfer?


If you have decided on a transfer campus, please specify:


                            Submit      Reset
                                                 *Items with an asterisk are required.




                                                                                                        38

				
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