Conflict management processes

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					Conflict management processes

                       Chapter 9
Agenda: Conflict
   Definition
   Levels
   Phases
   Dealing with conflict
       Personal conflict styles
       Bargaining and negotiation
       Third-party conflict resolution
   Power
   Activity
   Case Study
    “The interaction of interdependent people who perceive
    opposition of goals, aims, and values, and who see the other
    party as potentially interfering with the realization of these
    goals.” --Putnam and Poole (1987)

   Three characteristics
       Incompatible goals
       Interdependence
       Interaction
Levels of organizational conflict
   Interpersonal
   Intergroup
   Interorganizational
Phases of org. conflict (Pondy, 1967)
   Latent conflict
   Perceived conflict
   Felt conflict
   Manifest conflict
   Conflict aftermath
Managing conflict: conflict styles
   Style grid (Thomas, 1976)
Thomas Kilman Conflict Mode Instrument
Conflict grid: critiques
   Styles change
   Other dimensions
   Nonverbal/non-rational
   Organizational setting
Bargaining and negotiation
   Another type of conflict management
       More formal
       Adherence to rules
           i.e., mutual concessions
       Done with reps
       More often for intergroup/organizational conflict
Bargaining and negotiation
   Two types: Distributive and Integrative
Third-party conflict resolution
   Managerial
Third-party conflict resolution
   Outside conflict resolution
       Arbitrators
       Mediators
           Directive tactics
           Nondirective tactics
           Procedural tactics
           Reflexive tactics
Relational factors influencing process
   Power
       When dealing with…
           Subordinates  competitive styles
           Superiors  accommodation/collaboration styles
           Peer  accommodation/avoiding styles
Group activity
   Think of an organizational conflict experience from your
       How was it handled?
       What conflict or bargaining strategy did each party take?
           Did they change over time?
       Were third parties involved? What roles did they play?
       Could it have been handled in a more productive manner?
Case study: The problem with teamwork
   You work for Adam. He knows you have background in conflict
    management theories, and has asked you to write him a memo helping him
    understand the situation between Mike and Jill. Be sure to answer the
    following questions in your reply:
     What kind of predispositions are Mike and Jill taking into this conflict
       situation? How might these predispositions influence the way they frame
       the conflict and the way they approach each other?
     If Mike and Jill were to attempt to deal with this conflict on their own,
       what conflict style would you recommend? Given what you know about
       Jill and Mike, do you think they would use an effective conflict resolution
     If you were Adam Shapiro, how would you approach this conflict? What
       third-party role should you take, and what strategies should you use to
       help Mike and Jill deal with their ongoing problems?

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