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					Course Library SkillSoft Series for Retired Course                                       VA TMS ID

Business        Building Improved Work Relationships                                       1278111
Business        Building Improved Work Relationships                                       1278112
Business        Building Improved Work Relationships                                       1278113
Business        Building Improved Work Relationships                                       1278114
Business        Building Improved Work Relationships                                       1278115
Business        Managing A Customer-Focused Department                                      26222
Business        Managing A Customer-Focused Department                                      26223
Business        Managing A Customer-Focused Department                                      26225
Business        Effectively Managing Top Performers                                        1279129
Business        Moving into Management                                                     1279441
Business        Moving into Management                                                     1279442
Business        Moving into Management                                                     1279443
Business        Moving into Management                                                     1283932
Business        Appraising Performance                                                     1279450
Business        Appraising Performance                                                     1279449
Business        Strategic Brand Management                                                  26523
Business        Strategic Brand Management                                                  26524
Business        Strategic Brand Management                                                  26525
Business        Strategic Brand Management                                                  26526
Business        Strategic Brand Management                                                  26527
Business        Strategic Brand Management                                                  26528
Business        Competitive Marketing Strategies                                            26532
Business        Competitive Marketing Strategies                                            26533
Business        Managing Customer-Driven Process Improvement                                26538
Business        Managing Customer-Driven Process Improvement                                26540
Business        Managing Customer-Driven Process Improvement                                26541
Business        Managing Customer-Driven Process Improvement                               1278152
Business        Managing Customer-Driven Process Improvement                                26543
Business        Business Ethics                                                            1278156
Business        Business Ethics                                                            1278157
Business        Business Ethics                                                            1278158
Business        Business Ethics                                                            1278224
Business        Field Sales Skills                                                          26724
Business        Field Sales Skills                                                          26725
Business        Field Sales Skills                                                          26726
Business        Field Sales Skills                                                          26727
Business        Field Sales Skills                                                          26728
Business        The Fundamentals of Globalization                                          1279252
Business        The Fundamentals of Globalization                                           26793
Business        The Fundamentals of Globalization                                           26794
Business        The Fundamentals of Globalization                                           26795
Business        The Fundamentals of Globalization                                           26796
Business        Making Teams Work: Capitalizing on Conflict                                 26815
Business        Making Teams Work: Capitalizing on Conflict                                 26816
Business        Making Teams Work: Capitalizing on Conflict                                 26818
Business        Making Teams Work: Capitalizing on Conflict                                 26819
Business        Making Teams Work: Capitalizing on Conflict                                 26820
Desktop                                                                                     25513
                ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                     25514
                ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                     25525
                ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                     25538
                ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                     25539
                ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                     25547
                ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                     25548
                ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                     25549
                ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                     25550
                ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                     25554
                ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                     25555
                ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                     25556
                ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                     25557
                ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                     25559
                ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                     25560
                ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                     25561
                ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                     25562
                ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                     25563
                ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                     25579
                ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                     25582
                ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                               25584
          ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                               25588
          ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                               25605
          ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                               25606
          ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                               25607
          ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                               25608
          ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                               25609
          ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                               25610
          ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Course Title                                                                     Reason for deactivation

Effective Interfunctional Relationships                                                Replacement Course Series Available
Effective Intercultural Relationships                                                  Replacement Course Series Available
Effective Intergender Relationships                                                    Replacement Course Series Available
Effective Relationships with Customers                                                 Replacement Course Series Available
Effective Relationships with Business Partners                                         Replacement Course Series Available
Identifying Your Customer's Expectations                                                             Outdated Courseware
Using Surveys to Measure Customer Satisfaction                                                       Outdated Courseware
Leading A Customer-Focused Team                                                                      Outdated Courseware
Managing and Rewarding Top Performers                                                  Replacement Course Series Available
Taking on a Management Role                                                            Replacement Course Series Available
Becoming a Manager: Responsibilities and Fears                                         Replacement Course Series Available
Becoming a Manager: Leading and Communicating                                          Replacement Course Series Available
A New Manager and the Company's Future                                                 Replacement Course Series Available
Assessing Performance Continuously                                                     Replacement Course Series Available
Performance Reviews                                                                    Replacement Course Series Available
Introduction to Brand Management                                                       Replacement Course Series Available
Building Brand Equity                                                                  Replacement Course Series Available
Managing the Creative Elements of Brand                                                Replacement Course Series Available
Promoting Your Brand to Consumers                                                      Replacement Course Series Available
Evaluating Brand Effectiveness                                                         Replacement Course Series Available
Managing and Maintaining Brand Equity                                                  Replacement Course Series Available
Competitive Strategies for a New Marketplace                                           Replacement Course Series Available
Surpassing the Competition                                                             Replacement Course Series Available
Why Customer Driven?                                                                   Replacement Course Series Available
Translating Requirements into Process Goals                                            Replacement Course Series Available
Understanding Processes                                                                Replacement Course Series Available
Implementing Improvements                                                              Replacement Course Series Available
Managing Process Improvements                                                          Replacement Course Series Available
Making Decisions Ethically                                                             Replacement Course Series Available
Business Ethics for Managers                                                           Replacement Course Series Available
Understanding Organizational Ethics                                                    Replacement Course Series Available
Social Responsibility in Corporations                                                  Replacement Course Series Available
Field Sales Skills Simulation                                                          Replacement Course Series Available
Field Sales Foundations                                                                Replacement Course Series Available
Planning Your Field Sales Approach                                                     Replacement Course Series Available
Applying Your Field Sales Approach                                                     Replacement Course Series Available
Completing Your Field Sales Approach                                                   Replacement Course Series Available
The Fundamentals of Globalization Simulation                                           Replacement Course Series Available
Globalization and Our Changing World                                                   Replacement Course Series Available
Globalization and Your Company                                                         Replacement Course Series Available
The Process of Globalizing a Product or Service                                        Replacement Course Series Available
Managing from a Global Viewpoint                                                       Replacement Course Series Available
Team Conflict: The Seeds of Dissent                                                    Replacement Course Series Available
Analyzing Workplace War Zones                                                          Replacement Course Series Available
Conquering Conflict through Communication                                              Replacement Course Series Available
The Path to Peace and Harmony                                                          Replacement Course Series Available
Manager's Performance Guide - Team Conflict Skills                                     Replacement Course Series Available
ECDL/ICDL 4 Module 1: Concepts of Information Technology (IT) - Computers and Outdated Non-US certifcation courseware
ECDL/ICDL 4 Module 1: Concepts of Information Technology (IT) - IT in Daily Life - Outdated Non-US certifcation courseware
ECDL/ICDL 4 Module 2: Using the Computer and Managing Files - Using Windows Outdated Non-US certifcation courseware
ECDL/ICDL 4 Module 2: Using the Computer and Managing Files - Files and Folders Outdated Non-US certifcation courseware
ECDL/ICDL 4 Module 2: Using the Computer and Managing Files - Customization - Outdated Non-US certifcation courseware
ECDL/ICDL 4 Module 5: Database - Getting Started with Access 2003 - 210475_eng Outdated Non-US certifcation courseware
ECDL/ICDL 4 Module 7: Information and Communication - Using IE 6 - 210559_eng Outdated Non-US certifcation courseware
ECDL/ICDL 4 Module 7: Information and Communication - Using Web Sites in IE 6 - Outdated Non-US certifcation courseware
ECDL/ICDL 4 Module 5: Database - Basic Access 2003 Tables - 210582_eng             Outdated Non-US certifcation courseware
ECDL/ICDL 4 Module 5: Database - Basic Access 2003 Forms - 210684_eng              Outdated Non-US certifcation courseware
ECDL/ICDL 4 Module 5: Database - Access 2003 Queries and Reports -                 Outdated Non-US certifcation courseware
ECDL/ICDL 4 Module 7: Information and Communication - Introducing Outlook 2003 - Outdated Non-US certifcation courseware
ECDL/ICDL 4 Module 7: Information and Communication - Outlook 2003 E-mail -        Outdated Non-US certifcation courseware
ECDL/ICDL 4 Module 4: Spreadsheets - Basic Features of Excel 2003 - 210894_eng Outdated Non-US certifcation courseware
ECDL/ICDL 4 Module 4: Spreadsheets - Formatting Data in Excel 2003 -               Outdated Non-US certifcation courseware
ECDL/ICDL 4 Module 4: Spreadsheets - Printing and Using Charts in Excel 2003 -     Outdated Non-US certifcation courseware
ECDL/ICDL 4 Module 4: Spreadsheets - Formulas and Functions in Excel 2003 -        Outdated Non-US certifcation courseware
ECDL/ICDL 4 Module 7: Information and Communication - Outlook 2003 Messages - Outdated Non-US certifcation courseware
ECDL/ICDL 4 Module 6: Presentation - Introducing PowerPoint 2003 - 211781_eng Outdated Non-US certifcation courseware
ECDL/ICDL 4 Module 6: Presentation - Slide Layout and Design in PowerPoint 2003 - Outdated Non-US certifcation courseware
ECDL/ICDL 4 Module 6: Presentation - Charts and Multimedia in PowerPoint 2003 -      Outdated Non-US certifcation courseware
ECDL/ICDL 4 Module 6: Presentation - Finalizing Presentations in PowerPoint 2003 -   Outdated Non-US certifcation courseware
ECDL/ICDL 4 Module 3: Word Processing - Getting Started with Word 2003 -             Outdated Non-US certifcation courseware
ECDL/ICDL 4 Module 3: Word Processing - Word 2003 Text and Paragraphs -              Outdated Non-US certifcation courseware
ECDL/ICDL 4 Module 3: Word Processing - Editing and Printing in Word 2003 -          Outdated Non-US certifcation courseware
ECDL/ICDL 4 Module 3: Word Processing - Formatting and Editing in Word 2003 -        Outdated Non-US certifcation courseware
ECDL/ICDL 4 Module 3: Word Processing - Working with Documents in Word 2003 -        Outdated Non-US certifcation courseware
ECDL/ICDL 4 Module 3: Word Processing - Tables and Graphics in Word 2003 -           Outdated Non-US certifcation courseware
 VA TMS ITEM ID-                                                                 Date Catalogs
                                        Name of SkillSoft Replacement Serie(s)
Replacement Course                                                                 Removed
                     Peer Relationships (pd_17)                                         29-Sep-11
                     Peer Relationships (pd_17)                                         29-Sep-11
                     Peer Relationships (pd_17)                                         29-Sep-11
                     Peer Relationships (pd_17)                                         29-Sep-11
                     Peer Relationships (pd_17)                                         29-Sep-11
                     No Replacement                                                     29-Sep-11
                     No Replacement                                                     29-Sep-11
                     No Replacement                                                     29-Sep-11
                     Managing Experts (mgmt_21)                                         29-Sep-11
                     First Time Manager Essentials (mgmt_16)                            29-Sep-11
                     First Time Manager Essentials (mgmt_16)                            29-Sep-11
                     First Time Manager Essentials (mgmt_16)                            29-Sep-11
                     First Time Manager Essentials (mgmt_16)                            29-Sep-11
                     Performance Appraisal Essentials (mgmt_17)                         29-Sep-11
                     Performance Appraisal Essentials (mgmt_17)                         29-Sep-11
                     Strategic Brand Management (mkt_03)                                29-Sep-11
                     Strategic Brand Management (mkt_03)                                29-Sep-11
                     Strategic Brand Management (mkt_03)                                29-Sep-11
                     Strategic Brand Management (mkt_03)                                29-Sep-11
                     Strategic Brand Management (mkt_03)                                29-Sep-11
                     Strategic Brand Management (mkt_03)                                29-Sep-11
                     Competitive Marketing Strategies (mkt_02)                          29-Sep-11
                     Competitive Marketing Strategies (mkt_02)                          29-Sep-11
                     Managing Customer-Driven Process Improvement (oper_22)             29-Sep-11
                     Managing Customer-Driven Process Improvement (oper_22)             29-Sep-11
                     Managing Customer-Driven Process Improvement (oper_22)             29-Sep-11
                     Managing Customer-Driven Process Improvement (oper_22)             29-Sep-11
                     Managing Customer-Driven Process Improvement (oper_22)             29-Sep-11
                     Business Ethics (pd_18)                                            29-Sep-11
                     Business Ethics (pd_18)                                            29-Sep-11
                     Business Ethics (pd_18)                                            29-Sep-11
                     Business Ethics (pd_18)                                            29-Sep-11
                     Sales Foundations (sale_01)                                        29-Sep-11
                     Sales Foundations (sale_01)                                        29-Sep-11
                     Sales Foundations (sale_01)                                        29-Sep-11
                     Sales Foundations (sale_01)                                        29-Sep-11
                     Sales Foundations (sale_01)                                        29-Sep-11
                     The Fundamentals of Globalization (stgy_05)                        29-Sep-11
                     The Fundamentals of Globalization (stgy_05)                        29-Sep-11
                     The Fundamentals of Globalization (stgy_05)                        29-Sep-11
                     The Fundamentals of Globalization (stgy_05)                        29-Sep-11
                     The Fundamentals of Globalization (stgy_05)                        29-Sep-11
                     Making Cross-Functional Teams Work (lead_10)                       29-Sep-11
                     Making Cross-Functional Teams Work (lead_10)                       29-Sep-11
                     Making Cross-Functional Teams Work (lead_10)                       29-Sep-11
                     Making Cross-Functional Teams Work (lead_10)                       29-Sep-11
                     Making Cross-Functional Teams Work (lead_10)                       29-Sep-11
                     No Replacement                                                     14-Sep-11
                     No Replacement                                                     14-Sep-11
                     No Replacement                                                     14-Sep-11
                     No Replacement                                                     14-Sep-11
                     No Replacement                                                     14-Sep-11
                     No Replacement                                                     14-Sep-11
                     No Replacement                                                     14-Sep-11
                     No Replacement                                                     14-Sep-11
                     No Replacement                                                     14-Sep-11
                     No Replacement                                                     14-Sep-11
                     No Replacement                                                     14-Sep-11
                     No Replacement                                                     14-Sep-11
                     No Replacement                                                     14-Sep-11
                     No Replacement                                                     14-Sep-11
                     No Replacement                                                     14-Sep-11
                     No Replacement                                                     14-Sep-11
                     No Replacement                                                     14-Sep-11
                     No Replacement                                                     14-Sep-11
                     No Replacement                                                     14-Sep-11
                     No Replacement                                                     14-Sep-11
No Replacement   14-Sep-11
No Replacement   14-Sep-11
No Replacement   14-Sep-11
No Replacement   14-Sep-11
No Replacement   14-Sep-11
No Replacement   14-Sep-11
No Replacement   14-Sep-11
No Replacement   14-Sep-11
Date Deactivated
Course Library SkillSoft Series for Retired Course                              VA TMS ID

Business        360-Degree Performance Appraisal                                  26455
Business        360-Degree Performance Appraisal                                  26456
Business        360-Degree Performance Appraisal                                  26457
Business        360-Degree Performance Appraisal                                  26458
Business        Accounting 101                                                    26254
Business        Accounting 101                                                    26255
Business        Accounting 101                                                    26256
Business        Accounting 101                                                    26257
Business        Accounting 101                                                    26258
Business        Accounting 102                                                    26273
Business        Accounting 102                                                    26274
Business        Accounting 102                                                    26275
Business        Accounting 102                                                    26276
Business        Achieving Measurable Performance Impact from Training             26387
Business        Achieving Organizational Excellence Through Critical Thinking     26636
Business        Achieving Organizational Excellence Through Critical Thinking    1279092
Business        Achieving Organizational Excellence Through Critical Thinking     26637
Business        Achieving Organizational Excellence Through Critical Thinking    1279094
Business        Achieving Organizational Excellence Through Critical Thinking     26638
Business        Achieving Organizational Excellence Through Critical Thinking    1279095
Business        Achieving Organizational Excellence Through Critical Thinking     26639
Business        Achieving Organizational Excellence Through Critical Thinking    1279096
Business        Achieving Organizational Excellence Through Critical Thinking     26640
Business        Achieving Organizational Excellence Through Critical Thinking    1279097
Business        Achieving Organizational Excellence Through Critical Thinking     26641
Business        Advanced Business Finance                                         26266
Business        Advanced Business Finance                                         26267
Business        Advanced Business Finance                                         26268
Business        Advanced Business Finance                                         26269
Business        Advanced Business Finance                                         26270
Business        Advanced Business Finance                                         26271
Business        Advanced Business Finance                                         26272
Business        Advanced Skills for Administrative Support Professionals          26055
Business        Advanced Skills for Administrative Support Professionals          26056
Business        Advanced Skills for Administrative Support Professionals          26057
Business        Advanced Skills for Administrative Support Professionals          26058
Business        Advanced Skills for Administrative Support Professionals          26059
Business        Anger Management in The Workplace                                 26165
Business        Anger Management in The Workplace                                 26166
Business        Appraising Performance                                           1279450
Business        Appraising Performance                                           1279449
Business        Assertive Communication                                           26098
Business        Assertive Communication                                           26099
Business        Assertive Communication                                           26100
Business        Behavioral Interviewing                                           26329
Business        Behavioral Interviewing                                           26330
Business        Behavioral Interviewing                                           26331
Business        Behavioral Interviewing                                           26332
Business        Behavioral Interviewing                                           26333
Business        Behavioral Interviewing                                           26334
Business        Behavioral Interviewing                                           26335
Business        Building Better Work Relationships                                26106
Business        Building Better Work Relationships                                26107
Business        Building Better Work Relationships                                26108
Business        Building Better Work Relationships                                26109
Business        Building Better Work Relationships                                26110
Business   Building Better Work Relationships                  26111
Business   Building Improved Work Relationships               1278111
Business   Building Improved Work Relationships               1278112
Business   Building Improved Work Relationships               1278113
Business   Building Improved Work Relationships               1278114
Business   Building Improved Work Relationships               1278115
Business   Business Ethics                                    1278156
Business   Business Ethics                                    1278157
Business   Business Ethics                                    1278158
Business   Business Ethics                                    1278224
Business   Business Etiquette and Professionalism              26101
Business   Business Etiquette and Professionalism              26102
Business   Business Etiquette and Professionalism              26103
Business   Business Etiquette and Professionalism              26104
Business   Business Etiquette and Professionalism              26105
Business   Business Grammar Essentials                         26112
Business   Business Grammar Essentials                         26113
Business   Business Grammar Essentials                         26114
Business   Business Grammar Essentials                         26115
Business   Business Interpersonal Communication Skills        1278067
Business   Business Interpersonal Communication Skills        1278068
Business   Business Interpersonal Communication Skills        1278068
Business   Business Interpersonal Communication Skills        1278070
Business   Business Interpersonal Communication Skills        1278070
Business   Business Interpersonal Communication Skills        1278071
Business   Business Interpersonal Communication Skills        1278071
Business   Business Interpersonal Communication Skills        1278072
Business   Business Interpersonal Communication Skills        1278073
Business   Business Interpersonal Communication Skills        1278074
Business   Business Interpersonal Communication Skills        1278135
Business   Business Interpersonal Communication Skills        1278136
Business   Business Professionalism                            26642
Business   Business Professionalism                            26643
Business   Business Professionalism                            26644
Business   Business Professionalism                            26645
Business   Business Writing Essentials                         26069
Business   Business Writing Essentials                         26070
Business   Business Writing Essentials                         26071
Business   Business Writing Essentials                         26072
Business   Business Writing Essentials                         26073
Business   Business Writing Essentials                         26074
Business   Business Writing Essentials                         26075
Business   Certified Business Analysis Professional (CBAP™)   1278183
Business   Certified Business Analysis Professional (CBAP™)   1278184
Business   Certified Business Analysis Professional (CBAP™)   1278185
Business   Certified Business Analysis Professional (CBAP™)   1278186
Business   Certified Business Analysis Professional (CBAP™)   1278187
Business   Certified Business Analysis Professional (CBAP™)   1278188
Business   Certified Business Analysis Professional (CBAP™)   1278189
Business   Certified Business Analysis Professional (CBAP™)   1278190
Business   Coach with Confidence                               26491
Business   Coach with Confidence                               26492
Business   Coach with Confidence                               26493
Business   Coach with Confidence                               26494
Business   Coach with Confidence                               26495
Business   Coach with Confidence                               26496
Business   Coach with Confidence                               26497
Business   Coach with Confidence                               26498
Business   Coaching with Confidence                              1279469
Business   Coaching with Confidence                              1279468
Business   Coaching with Confidence                              1279466
Business   Coaching with Confidence                              1279465
Business   Coaching with Confidence                              1279464
Business   Coaching with Confidence                              1279463
Business   Coaching with Confidence                              1279431
Business   Coaching with Confidence                              1279430
Business   Communicating Assertively                             1278104
Business   Communicating Assertively                             1278105
Business   Communicating Assertively                             1278179
Business   Competitive Marketing Strategies                       26532
Business   Competitive Marketing Strategies                       26533
Business   Conflict in the Workplace                             1278089
Business   Conflict in the Workplace                             1278089
Business   Conflict in the Workplace                             1278090
Business   Conflict in the Workplace                             1278091
Business   Conflict in the Workplace                             1278175
Business   Conflict in the Workplace                             1278176
Business   Consulting with the External Client                    26167
Business   Consulting with the External Client                    26168
Business   Consulting with the External Client                    26169
Business   Consulting with the External Client                    26170
Business   Consulting with the External Client                    26171
Business   Consulting with the External Client                    26172
Business   Consulting with the Internal Client                    26173
Business   Consulting with the Internal Client                    26174
Business   Consulting with the Internal Client                    26175
Business   Consulting with the Internal Client                    26176
Business   Consulting with the Internal Client                    26177
Business   Consulting with the Internal Client                    26178
Business   Creating High-performance On-site and Virtual Teams    26804
Business   Creating High-performance On-site and Virtual Teams    26805
Business   Creating High-performance On-site and Virtual Teams    26806
Business   Creating High-performance On-site and Virtual Teams    26807
Business   Creating High-performance On-site and Virtual Teams    26808
Business   Creating High-performance On-site and Virtual Teams    26809
Business   Creativity and Innovation in the Workplace             26582
Business   Creativity and Innovation in the Workplace             26583
Business   Creativity and Innovation in the Workplace             26584
Business   Creativity and Innovation in the Workplace             26585
Business   Creativity and Innovation in the Workplace            1279105
Business   Crucial Skills for Tomorrow’s Managers                1279445
Business   Crucial Skills for Tomorrow’s Managers                1283045
Business   Crucial Skills for Tomorrow’s Managers                1279446
Business   Crucial Skills for Tomorrow’s Managers                1279447
Business   Crucial Skills for Tomorrow’s Managers                1279487
Business   Customer Relationship Management                       26198
Business   Dealing with Conflict in the Workplace                 26128
Business   Dealing with Conflict in the Workplace                 26129
Business   Dealing with Conflict in the Workplace                 26130
Business   Dealing with Conflict in the Workplace                 26131
Business   Dealing with Conflict in the Workplace                 26132
Business   Dealing with Organizational Change                     26618
Business   Dealing with Organizational Change                     26619
Business   Dealing with Organizational Change                     26620
Business   Dealing with Organizational Change                     26621
Business   Decision-making and Problem-solving for Business      1278276
Business   Decision-making and Problem-solving for Business                                             1278277
Business   Decision-making and Problem-solving for Business                                             1278278
Business   Decision-making and Problem-solving for Business                                             1278279
Business   Decision-making and Problem-solving for Business                                             1278280
Business   Decision-making and Problem-solving for Business                                             1278281
Business   Decision-making and Problem-solving for Business                                             1279085
Business   Decision-making and Problem-solving for Business                                             1279086
Business   Delegation Skills                                                                             26480
Business   Delegation Skills                                                                             26481
Business   Delegation Skills                                                                             26482
Business   Delegation Skills                                                                             26483
Business   Delivering Successful Presentations                                                           26120
Business   Delivering Successful Presentations                                                           26121
Business   Delivering Successful Presentations                                                           26122
Business   Delivering Successful Presentations                                                           26123
Business   Deploying and Maintaining Windows Vista Client and Microsoft Office 2007 System   Desktops   1279126
Business   Deploying and Maintaining Windows Vista Client and Microsoft Office 2007 System   Desktops   1279130
Business   Deploying and Maintaining Windows Vista Client and Microsoft Office 2007 System   Desktops   1279131
Business   Deploying and Maintaining Windows Vista Client and Microsoft Office 2007 System   Desktops   1279133
Business   Deploying and Maintaining Windows Vista Client and Microsoft Office 2007 System   Desktops   1279134
Business   Deploying and Maintaining Windows Vista Client and Microsoft Office 2007 System   Desktops   1279136
Business   e-Business Foundations                                                                        26237
Business   Effective Business Meetings                                                                   26124
Business   Effective Business Meetings                                                                   26125
Business   Effective Business Meetings                                                                   26126
Business   Effective Business Meetings                                                                   26127
Business   Effective Hiring and Interviewing Skills                                                      26342
Business   Effective Hiring and Interviewing Skills                                                      26343
Business   Effective Hiring and Interviewing Skills                                                      26344
Business   Effective Hiring and Interviewing Skills                                                      26345
Business   Effective Hiring and Interviewing                                                            1279041
Business   Effective Hiring and Interviewing                                                            1279042
Business   Effective Hiring and Interviewing                                                            1279043
Business   Effective Listening                                                                          1278075
Business   Effective Listening                                                                          1278076
Business   Effective Listening                                                                          1278077
Business   Effective Listening                                                                          1278078
Business   Effective Listening                                                                          1278137
Business   Effective Listening Skills                                                                    26087
Business   Effective Listening Skills                                                                    26088
Business   Effective Listening Skills                                                                    26089
Business   Effective Listening Skills                                                                    26090
Business   Effective Listening Skills                                                                    26091
Business   Effective Use of Feedback for Business                                                        26151
Business   Effective Use of Feedback for Business                                                        26152
Business   Effective Use of Feedback for Business                                                        26153
Business   Effective Use of Feedback for Business                                                        26154
Business   Effective Use of Feedback for Business                                                        26155
Business   Effective Use of Feedback for Business                                                        26156
Business   Effective Use of Feedback for Business                                                        26157
Business   Effectively Managing Top Performers                                                          1279129
Business   Email Essentials                                                                              26116
Business   Email Essentials                                                                              26117
Business   Emotional Intelligence at Work                                                               1278099
Business   Emotional Intelligence at Work                                                               1278100
Business   Emotional Intelligence at Work                                                               1278101
Business   Emotional Intelligence at Work                                                               1278102
Business   Emotional Intelligence at Work                                                               1278103
Business   Emotional Intelligence at Work                       1278178
Business   Emotional Intelligence in the Workplace               26081
Business   Emotional Intelligence in the Workplace               26082
Business   Emotional Intelligence in the Workplace               26083
Business   Emotional Intelligence in the Workplace               26084
Business   Emotional Intelligence in the Workplace               26085
Business   Emotional Intelligence in the Workplace               26086
Business   Essential Skills for Tomorrow's Managers              26440
Business   Essential Skills for Tomorrow's Managers              26441
Business   Essential Skills for Tomorrow's Managers              26442
Business   Essential Skills for Tomorrow's Managers              26443
Business   Essential Skills for Tomorrow's Managers              26444
Business   Essential Skills for Tomorrow's Managers              26445
Business   Essential Skills for Tomorrow's Managers              26446
Business   Essential Skills for Tomorrow's Managers              26447
Business   Ethics in Business                                    26609
Business   Ethics in Business                                    26610
Business   Ethics in Business                                    26611
Business   Ethics in Business                                    26612
Business   Ethics in Business                                    26613
Business   Excelling at Customer Service                        1278201
Business   Excelling at Customer Service                        1278201
Business   Excelling at Customer Service                        1278202
Business   Excelling at Customer Service                        1278202
Business   Excelling at Customer Service                        1278204
Business   Excelling at Customer Service                        1278205
Business   Excelling at Customer Service                        1278205
Business   Excelling at Customer Service                        1278207
Business   Excelling at Customer Service                        1278208
Business   Excelling at Customer Service                        1278209
Business   Excelling at Customer Service                        1278210
Business   Excelling at Customer Service                        1278223
Business   Excelling at Customer Service                        1278225
Business   Fast-tracking Your Career                             26587
Business   Fast-tracking Your Career                             26588
Business   Fast-tracking Your Career                             26589
Business   Fast-tracking Your Career                             26590
Business   Fast-tracking Your Career                             26591
Business   Fast-tracking Your Career                             26592
Business   Fast-tracking Your Career                             26593
Business   Field Sales Skills                                    26724
Business   Field Sales Skills                                    26725
Business   Field Sales Skills                                    26726
Business   Field Sales Skills                                    26727
Business   Field Sales Skills                                    26728
Business   Finance Fundamentals for non-Finance Professionals    26259
Business   Finance Fundamentals for non-Finance Professionals    26260
Business   Finance Fundamentals for non-Finance Professionals    26261
Business   Finance Fundamentals for non-Finance Professionals    26262
Business   Frontline Call Center Skills                          26192
Business   Frontline Call Center Skills                          26193
Business   Frontline Call Center Skills                          26194
Business   Frontline Call Center Skills                          26195
Business   Frontline Call Center Skills                          26196
Business   Fundamental Finance for non-Finance Professionals    1279028
Business   Fundamental Finance for non-Finance Professionals    1279029
Business   Fundamental Finance for non-Finance Professionals    1279030
Business   Fundamental Finance for non-Finance Professionals    1279033
Business   Fundamentals of Business Law                        26388
Business   Fundamentals of Business Law                        26389
Business   Fundamentals of Business Law                        26390
Business   Fundamentals of Business Law                        26391
Business   Fundamentals of Business Law                        26392
Business   Fundamentals of Business Law                        26393
Business   Getting Results Without Authority                   26144
Business   Getting Results Without Authority                   26145
Business   Getting Results Without Authority                   26146
Business   Getting Results Without Authority                   26147
Business   Getting Results Without Authority                   26148
Business   Getting Results Without Authority                   26149
Business   Getting Results Without Authority                   26150
Business   Getting the Results You Want: Negotiating to Win   1278092
Business   Getting the Results You Want: Negotiating to Win   1278093
Business   Getting the Results You Want: Negotiating to Win   1278094
Business   Getting the Results You Want: Negotiating to Win   1278095
Business   Getting the Results You Want: Negotiating to Win   1278096
Business   Getting the Results You Want: Negotiating to Win   1278097
Business   Getting the Results You Want: Negotiating to Win   1278098
Business   Getting the Results You Want: Negotiating to Win   1278177
Business   Giving Successful Presentations                    1278083
Business   Giving Successful Presentations                    1278084
Business   Giving Successful Presentations                    1278085
Business   Going from Management to Leadership                 26407
Business   Going from Management to Leadership                 26408
Business   Going from Management to Leadership                 26409
Business   Going from Management to Leadership                 26410
Business   Going from Management to Leadership                 26412
Business   Going from Management to Leadership                 26413
Business   Going from Management to Leadership                 26414
Business   Going from Management to Leadership                 26416
Business   Harassment                                          26322
Business   Harassment                                          26323
Business   Harassment                                         1276029
Business   High-Performance Onsite-and Virtual Teams          1279253
Business   High-Performance Onsite-and Virtual Teams          1279254
Business   High-Performance Onsite-and Virtual Teams          1279255
Business   High-Performance Onsite-and Virtual Teams          1279256
Business   High-Performance Onsite-and Virtual Teams          1279270
Business   High-Performance Onsite-and Virtual Teams          1279271
Business   How to Excel at Customer Service                    26183
Business   How to Excel at Customer Service                    26184
Business   How to Excel at Customer Service                    26185
Business   How to Excel at Customer Service                    26186
Business   How to Excel at Customer Service                    26187
Business   How to Excel at Customer Service                    26188
Business   How to Excel at Customer Service                    26189
Business   How to Excel at Customer Service                    26190
Business   How to Excel at Customer Service                    26191
Business   How to Overcome Negativity in the Workplace         26503
Business   How to Overcome Negativity in the Workplace         26504
Business   How to Overcome Negativity in the Workplace         26505
Business   How to Write a Business Case                        26772
Business   How to Write a Business Case                        26773
Business   How to Write a Business Case                        26774
Business   How to Write a Business Case                        26775
Business   How to Write a Business Case                        26776
Business   HRCI/PHR Certification Program                                26347
Business   HRCI/PHR Certification Program                                26348
Business   HRCI/PHR Certification Program                                26349
Business   HRCI/PHR Certification Program                                26350
Business   HRCI/PHR Certification Program                                26351
Business   HRCI/PHR Certification Program                                26352
Business   HRCI/PHR Certification Program                                26353
Business   HRCI/PHR Certification Program                                26354
Business   HRCI/PHR Certification Program                                26355
Business   HRCI/PHR Certification Program                                26356
Business   HRCI/PHR Certification Program                                26357
Business   Inbound Call Center Management                                26232
Business   Inbound Call Center Management                                26233
Business   Inbound Call Center Management                                26234
Business   Inbound Call Center Management                                26235
Business   Inbound Call Center Management                                26236
Business   Industry Overview Series                                     1276026
Business   Industry Overview Series                                     1276027
Business   Industry Overviews                                           1276019
Business   Industry Overviews: Version 1                                 26364
Business   Industry Overviews: Version 1                                 26366
Business   Industry Overviews: Version 1                                 26367
Business   Industry Overviews: Version 1                                 26368
Business   Industry Overviews: Version 1                                 26369
Business   Industry Overviews: Version 1                                 26370
Business   Industry Overviews: Version 1                                 26371
Business   Industry Overviews: Version 1                                 26372
Business   Industry Overviews: Version 1                                 26373
Business   Industry Overviews: Version 1                                 26374
Business   Industry Overviews: Version 1                                 26375
Business   Internal Consulting for the Technical Professional            26179
Business   Internal Consulting for the Technical Professional            26180
Business   Internal Consulting for the Technical Professional            26181
Business   Internal Consulting for the Technical Professional            26182
Business   Internal Customer Service                                     26209
Business   Internal Customer Service                                     26211
Business   Internal Customer Service Agent Skills                        26213
Business   Internal Customer Service Agent Skills                        26214
Business   Internal Customer Service Agent Skills                        26215
Business   Internal Customer Service Agent Skills                        26216
Business   International Business Skills - Culture, Customs and Norms    26163
Business   International Business Skills - Culture, Customs and Norms    26163
Business   International Communications                                  26076
Business   International Communications                                  26077
Business   International Communications                                  26078
Business   International Communications                                  26079
Business   International Communications                                  26080
Business   Interpersonal Communication Skills for Business               26060
Business   Interpersonal Communication Skills for Business               26061
Business   Interpersonal Communication Skills for Business               26062
Business   Interpersonal Communication Skills for Business               26063
Business   Interpersonal Communication Skills for Business               26064
Business   Interpersonal Communication Skills for Business               26065
Business   Interpersonal Communication Skills for Business               26066
Business   Interpersonal Communication Skills for Business               26067
Business   Interpersonal Communication Skills for Business               26068
Business   ISO 9000:2000 Overview                                        26569
Business   ISO 9000:2000 Overview                                        26570
Business   ISO 9000:2000 Overview                          26571
Business   ISO 9000:2000 Overview                          26572
Business   ISO 9000:2000 Overview                          26573
Business   ISO 9000:2000 Overview                          26574
Business   ISO 9000:2000 Overview                          26575
Business   ISO 9000:2000 Overview                          26576
Business   IT Infrastructure Library (ITIL) Foundations    26226
Business   IT Infrastructure Library (ITIL) Foundations    26227
Business   IT Infrastructure Library (ITIL) Foundations    26228
Business   IT Infrastructure Library (ITIL) Foundations    26229
Business   IT Infrastructure Library (ITIL) Foundations    26230
Business   IT Infrastructure Library (ITIL) Foundations    26231
Business   Knowledge Management Fundamentals              1279015
Business   Knowledge Management Fundamentals               26376
Business   Knowledge Management Fundamentals               26377
Business   Knowledge Management Fundamentals               26378
Business   Knowledge Management Fundamentals               26379
Business   Knowledge Management Fundamentals               26380
Business   Leading from the Front Line                     26394
Business   Leading from the Front Line                     26395
Business   Leading from the Front Line                     26396
Business   Leading from the Front Line                     26397
Business   Leading from the Front Line                     26398
Business   Leading from the Front Line                     26399
Business   Leading from the Front Line                     26399
Business   Leading from the Front Line                     26400
Business   Leading the Workforce Generations               26422
Business   Leading the Workforce Generations               26423
Business   Leading the Workforce Generations               26424
Business   Leading the Workforce Generations               26425
Business   Leading the Workforce Generations               26426
Business   Leading the Workforce Generations               26427
Business   Lean Manufacturing                             1279008
Business   Lean Manufacturing                              26553
Business   Lean Manufacturing                              26554
Business   Lean Manufacturing                              26555
Business   Lean Manufacturing                              26556
Business   Legal Compliance                                27284
Business   Living a Balanced Life                          26614
Business   Living a Balanced Life                          26615
Business   Living a Balanced Life                          26616
Business   Living a Balanced Life                          26617
Business   Logistics Management                            26566
Business   Logistics Management                            26567
Business   Logistics Management                            26568
Business   Making Teams Work: Capitalizing on Conflict     26815
Business   Making Teams Work: Capitalizing on Conflict     26816
Business   Making Teams Work: Capitalizing on Conflict     26818
Business   Making Teams Work: Capitalizing on Conflict     26819
Business   Making Teams Work: Capitalizing on Conflict     26820
Business   Managerial Accounting                           26282
Business   Managerial Accounting                           26283
Business   Managerial Accounting                           26284
Business   Managerial Accounting                           26285
Business   Managing A Customer-Focused Department          26222
Business   Managing A Customer-Focused Department          26223
Business   Managing A Customer-Focused Department          26225
Business   Managing and Working with Difficult People      26092
Business   Managing and Working with Difficult People          26093
Business   Managing and Working with Difficult People          26094
Business   Managing and Working with Difficult People          26095
Business   Managing and Working with Difficult People          26096
Business   Managing and Working with Difficult People          26097
Business   Managing Contractors and Temporary Employees       1279016
Business   Managing Contractors and Temporary Employees        26509
Business   Managing Contractors and Temporary Employees        26510
Business   Managing Contractors and Temporary Employees        26511
Business   Managing Contractors and Temporary Employees        26512
Business   Managing Contractors and Temporary Employees        26513
Business   Managing Contractors and Temporary Employees        26514
Business   Managing Customer-Driven Process Improvement        26538
Business   Managing Customer-Driven Process Improvement        26540
Business   Managing Customer-Driven Process Improvement        26541
Business   Managing Customer-Driven Process Improvement       1278152
Business   Managing Customer-Driven Process Improvement        26543
Business   Managing Diversity                                  26302
Business   Managing Diversity                                  26303
Business   Managing Diversity                                  26304
Business   Managing Diversity                                  26305
Business   Managing Diversity in the Workplace                1279035
Business   Managing Diversity in the Workplace                1279037
Business   Managing Diversity in the Workplace                1279038
Business   Managing Diversity in the Workplace                1279039
Business   Managing Diversity in the Workplace                1279055
Business   Managing Organizational Change                     1278271
Business   Managing Organizational Change                     1278274
Business   Managing Organizational Change                     1278275
Business   Managing Organizational Change                     1279084
Business   Managing Problem Performance                        26459
Business   Managing Problem Performance                        26460
Business   Managing Problem Performance                        26461
Business   Managing Problem Performance                        26462
Business   Managing Problem Performance                        26463
Business   Managing Problem Performance                        26464
Business   Managing Technical Professionals                    26499
Business   Managing Technical Professionals                    26500
Business   Managing Technical Professionals                    26501
Business   Managing Technical Professionals                    26502
Business   Measuring Customer Satisfaction                     26205
Business   Measuring Customer Satisfaction                     26206
Business   Measuring Customer Satisfaction                     26207
Business   Mentoring Essentials                                26473
Business   Mentoring Essentials                                26474
Business   Mentoring Essentials                                26475
Business   Mentoring Essentials                                26476
Business   Mentoring Essentials                                26477
Business   Mentoring Essentials                                26478
Business   Moving from Management to Leadership               1276929
Business   Moving from Management to Leadership               1276931
Business   Moving from Management to Leadership               1278151
Business   Moving from Management to Leadership               1278159
Business   Moving from Management to Leadership               1278160
Business   Moving from Management to Leadership               1278161
Business   Moving from Management to Leadership               1278162
Business   Moving from Technical Professional to Management    26449
Business   Moving from Technical Professional to Management    26450
Business   Moving from Technical Professional to Management                            26451
Business   Moving from Technical Professional to Management                            26452
Business   Moving from Technical Professional to Management                            26453
Business   Moving into a Management Role                                               26434
Business   Moving into a Management Role                                               26435
Business   Moving into a Management Role                                               26436
Business   Moving into a Management Role                                               26437
Business   Moving into a Management Role                                               26438
Business   Moving into a Management Role                                               26439
Business   Moving into Management                                                     1279441
Business   Moving into Management                                                     1279442
Business   Moving into Management                                                     1279443
Business   Moving into Management                                                     1283932
Business   Negotiating to Win: Getting the Results You Want                            26136
Business   Negotiating to Win: Getting the Results You Want                            26137
Business   Negotiating to Win: Getting the Results You Want                            26138
Business   Negotiating to Win: Getting the Results You Want                            26139
Business   Negotiating to Win: Getting the Results You Want                            26140
Business   Negotiating to Win: Getting the Results You Want                            26141
Business   Negotiating to Win: Getting the Results You Want                            26142
Business   Negotiating to Win: Getting the Results You Want                            26143
Business   Obtaining Results without Authority                                        1278116
Business   Obtaining Results without Authority                                        1278116
Business   Obtaining Results without Authority                                        1278118
Business   Obtaining Results without Authority                                        1278119
Business   Obtaining Results without Authority                                        1278120
Business   Obtaining Results without Authority                                        1278121
Business   Obtaining Results without Authority                                        1278182
Business   Online Branding Strategy                                                    26529
Business   Online Branding Strategy                                                    26530
Business   Online Branding Strategy                                                    26531
Business   Participating in Teams                                                      26810
Business   Participating in Teams                                                      26811
Business   Participating in Teams                                                      26812
Business   Participating in Teams                                                      26813
Business   Performance Appraisal                                                       26506
Business   Performance Appraisal                                                       26507
Business   Performance Appraisal                                                       26508
Business   Practical Budgeting for Managers                                            26294
Business   Practical Budgeting for Managers                                            26295
Business   Practical Budgeting for Managers                                            26297
Business   Practical Budgeting for Managers                                            26297
Business   Problem-solving and Decision-making for Business                            26622
Business   Problem-solving and Decision-making for Business                            26623
Business   Problem-solving and Decision-making for Business                            26624
Business   Problem-solving and Decision-making for Business                            26625
Business   Problem-solving and Decision-making for Business                            26626
Business   Problem-solving and Decision-making for Business                            26627
Business   Problem-solving and Decision-making for Business                            26628
Business   Problem-solving and Decision-making for Business                            26629
Business   Product Management Essentials                                               26534
Business   Product Management Essentials                                               26535
Business   Product Management Essentials                                               26536
Business   Project Communications Management (PMBOK 2000-aligned)                      26687
Business   Project Communications Management (PMBOK® Guide - Third Edition-aligned)    26717
Business   Project Communications Management (PMBOK® Guide - Third Edition-aligned)    26718
Business   Project Cost Management (PMBOK® Guide - Third Edition-aligned)              26711
Business   Project Cost Management (PMBOK® Guide - Third Edition-aligned)              26712
Business   Project Human Resource Management (PMBOK® Guide - Third Edition-aligned)   26715
Business   Project Human Resource Management (PMBOK® Guide - Third Edition-aligned)   26716
Business   Project Integration Management (PMBOK® Guide - Third Edition-aligned)      26705
Business   Project Integration Management (PMBOK® Guide - Third Edition-aligned)      26706
Business   Project Management Essentials - (PMBOK® Guide - Third Edition-aligned)     26701
Business   Project Management Essentials - (PMBOK® Guide - Third Edition-aligned)     26702
Business   Project Management Essentials - (PMBOK® Guide - Third Edition-aligned)     26703
Business   Project Management Essentials - (PMBOK® Guide - Third Edition-aligned)     26704
Business   Project Management for IT Professionals                                    26655
Business   Project Management for IT Professionals                                    26656
Business   Project Management for IT Professionals                                    26657
Business   Project Management for IT Professionals                                    26658
Business   Project Management for IT Professionals                                    26659
Business   Project Management Professional Responsibility                             26652
Business   Project Management Professional Responsibility                             26653
Business   Project Procurement Management (PMBOK® Guide - Third Edition-aligned)      26722
Business   Project Procurement Management (PMBOK® Guide - Third Edition-aligned)      26723
Business   Project Quality Management (PMBOK® Guide - Third Edition-aligned)          26713
Business   Project Quality Management (PMBOK® Guide - Third Edition-aligned)          26714
Business   Project Risk Management (PMBOK® Guide - Third Edition-aligned)             26719
Business   Project Risk Management (PMBOK® Guide - Third Edition-aligned)             26720
Business   Project Risk Management (PMBOK® Guide - Third Edition-aligned)             26721
Business   Project Scope Management (PMBOK® Guide - Third Edition-aligned)            26707
Business   Project Scope Management (PMBOK® Guide - Third Edition-aligned)            26708
Business   Project Time Management (PMBOK® Guide - Third Edition-aligned)             26709
Business   Project Time Management (PMBOK® Guide - Third Edition-aligned)             26710
Business   Recruiting & Retention Strategies for the Tight Labor Market               26336
Business   Recruiting & Retention Strategies for the Tight Labor Market               26337
Business   Recruiting & Retention Strategies for the Tight Labor Market               26338
Business   Recruiting & Retention Strategies for the Tight Labor Market               26339
Business   Recruiting & Retention Strategies for the Tight Labor Market               26340
Business   Recruiting & Retention Strategies for the Tight Labor Market               26341
Business   Risk Management                                                            26633
Business   Risk Management                                                            26635
Business   Six Sigma Black Belt: Deployment                                           26557
Business   Six Sigma Black Belt: Deployment                                           26558
Business   Six Sigma Black Belt: Deployment                                           26559
Business   Six Sigma Black Belt: Deployment                                           26560
Business   Six Sigma Black Belt: Deployment                                           26561
Business   Six Sigma Black Belt: The Define Phase                                     26562
Business   Six Sigma Black Belt: The Define Phase                                     26563
Business   Six Sigma Black Belt: The Define Phase                                     26564
Business   Six Sigma Black Belt: The Measurement Phase                                26565
Business   Six Sigma Green Belt: Foundations                                          26544
Business   Six Sigma Green Belt: Team Implementation                                  26545
Business   Six Sigma Green Belt: Team Implementation                                  26546
Business   Six Sigma Green Belt: Team Implementation                                  26547
Business   Six Sigma Green Belt: Team Implementation                                  26548
Business   Six Sigma Green Belt: Team Implementation                                  26549
Business   Six Sigma Green Belt: Team Implementation                                  26550
Business   Six Sigma Green Belt: Team Implementation                                  26551
Business   Six Sigma Green Belt: Team Implementation                                  26552
Business   Strategic Brand Management                                                 26523
Business   Strategic Brand Management                                                 26524
Business   Strategic Brand Management                                                 26525
Business   Strategic Brand Management                                                 26526
Business   Strategic Brand Management                                                 26527
Business   Strategic Brand Management                                                 26528
Business   Strategic Management                                     26780
Business   Strategic Management                                     26781
Business   Strategic Management                                     26782
Business   Strategic Marketing in Action                            26515
Business   Strategic Marketing in Action                            26516
Business   Strategic Marketing in Action                            26517
Business   Strategic Marketing in Action                            26518
Business   Strategic Marketing in Action                            26519
Business   Strategic Marketing in Action                            26520
Business   Strategic Marketing in Action                            26521
Business   Strategic Marketing in Action                            26522
Business   Strategic Project Management for IT Projects             26662
Business   Strategic Project Management for IT Projects             26663
Business   Strategic Project Management for IT Projects             26664
Business   Strategic Project Management for IT Projects             26665
Business   Strategic Project Management for IT Projects             26666
Business   Strategic Project Management for IT Projects             26667
Business   Succession Planning for the Business Environment         26429
Business   Succession Planning for the Business Environment         26430
Business   Succession Planning for the Business Environment         26431
Business   Succession Planning for the Business Environment         26432
Business   Supply Chain Management                                  26577
Business   Supply Chain Management                                  26578
Business   Supply Chain Management                                  26579
Business   Supply Chain Management                                  26580
Business   Supply Chain Management                                  26581
Business   Supporting Employees through the Change Process          26469
Business   Supporting Employees through the Change Process          26470
Business   Supporting Employees through the Change Process          26471
Business   Supporting Employees through the Change Process          26472
Business   Systems Thinking in the 21st Century                     26797
Business   Systems Thinking in the 21st Century                     26798
Business   Systems Thinking in the 21st Century                     26799
Business   Systems Thinking in the 21st Century                     26800
Business   Systems Thinking in the 21st Century                     26801
Business   Systems Thinking in the 21st Century                     26802
Business   Systems Thinking in the 21st Century                     26803
Business   Take Control of Your Time by Working More Effectively   1278153
Business   Take Control of Your Time by Working More Effectively   1278153
Business   Take Control of Your Time by Working More Effectively   1278154
Business   Take Control of Your Time by Working More Effectively   1278154
Business   Take Control of Your Time by Working More Effectively   1278155
Business   Take Control of Your Time by Working More Effectively   1278155
Business   Take Control of Your Time by Working More Effectively   1278990
Business   Technical Support Agent Skills                           26218
Business   Technical Support Agent Skills                           26219
Business   Technical Support Agent Skills                           26220
Business   Technical Support Agent Skills                           26221
Business   Telephone Skills For Business Professionals              26133
Business   Telephone Skills For Business Professionals              26134
Business   Telephone Skills For Business Professionals              26135
Business   Test Preps                                              1279304
Business   Test Preps                                              1279312
Business   The 21st Century Learning Curve                          26381
Business   The 21st Century Learning Curve                          26382
Business   The 21st Century Learning Curve                          26383
Business   The 21st Century Learning Curve                          26384
Business   The 21st Century Learning Curve                          26385
Business        The 21st Century Learning Curve                           26386
Business        The Effective Administrative Support Professional         26049
Business        The Effective Administrative Support Professional         26050
Business        The Effective Administrative Support Professional         26051
Business        The Effective Administrative Support Professional         26052
Business        The Effective Administrative Support Professional         26053
Business        The Effective Administrative Support Professional         26054
Business        The Fundamentals of Globalization                        1279252
Business        The Fundamentals of Globalization                         26793
Business        The Fundamentals of Globalization                         26794
Business        The Fundamentals of Globalization                         26795
Business        The Fundamentals of Globalization                         26796
Business        The Successful Facilitator                                26484
Business        The Successful Facilitator                                26485
Business        The Successful Facilitator                                26486
Business        The Successful Facilitator                                26487
Business        The Successful Facilitator                                26488
Business        The Successful Facilitator                                26489
Business        The Successful Facilitator                                26490
Business        Using Change Process to Support Employees                1279480
Business        Using Change Process to Support Employees                1279479
Business        Using Change Process to Support Employees                1279478
Business        Using Change Process to Support Employees                1310204
Business        Using Change Process to Support Employees                1279435
Business        Using Financial Statements (co-Developed with Wharton)    26286
Business        Using Financial Statements (co-Developed with Wharton)    26287
Business        Using Financial Statements (co-Developed with Wharton)    26288
Business        Using Financial Statements (co-Developed with Wharton)    26289
Business        Using Financial Statements (co-Developed with Wharton)    26290
Business        Using Financial Statements (co-Developed with Wharton)    26291
Business        Using Financial Statements (co-Developed with Wharton)    26292
Business        Using Financial Statements (co-Developed with Wharton)    26293
Business        WAN Basics                                                26031
Business        Working More Effectively - Taking Control of Your Time    26605
Business        Working More Effectively - Taking Control of Your Time    26606
Business        Working More Effectively - Taking Control of Your Time    26607
Business        Working More Effectively - Taking Control of Your Time    26608
Business        Working with and Managing Difficult People               1278079
Business        Working with and Managing Difficult People               1278080
Business        Working with and Managing Difficult People               1278081
Business        Working with and Managing Difficult People               1278082
Business        Working with and Managing Difficult People               1278139
Business        Working with and Managing Difficult People               1278140
BUSINESS & IT   Managing Software Project Outsourcing                    1275974
BUSINESS & IT   Managing Software Project Outsourcing                    1275976
BUSINESS & IT   Managing Software Project Outsourcing                    1275977
BUSINESS & IT   Managing Software Project Outsourcing                    1275982
BUSINESS & IT   Managing Software Project Outsourcing                    1275983
Compliance      Environmental                                             27314
Compliance      HIPAA                                                     26324
Compliance      HIPAA                                                     26325
Compliance      HIPAA                                                     26326
Compliance      HIPAA                                                     26327
Compliance      HIPAA                                                    1279036
Compliance      HR Compliance                                             26309
Compliance      HR Compliance                                             26310
Compliance      HR Compliance                                             26312
Compliance      HR Compliance                                             26317
Compliance   HR Compliance                                                                                 1279057
Compliance   HR Compliance                                                                                 1276086
Compliance   HR Compliance                                                                                 1278203
Compliance   HR Compliance                                                                                 1278927
Compliance   HR Compliance                                                                                 1278937
Compliance   HR Compliance                                                                                 1278939
Compliance   HR Compliance                                                                                 1278945
Compliance   HR Compliance                                                                                 1278977
Compliance   HR Compliance                                                                                 1278979
Compliance   HR Compliance                                                                                 1278983
Compliance   Safety and Health                                                                              27207
Compliance   Safety and Health                                                                              27209
Compliance   Safety and Health                                                                              27210
Compliance   Safety and Health                                                                              27212
Compliance   Safety and Health                                                                              27218
Compliance   Safety and Health                                                                              27222
Compliance   Safety and Health                                                                              27223
Compliance   Safety and Health                                                                              27224
Compliance   Safety and Health                                                                              27226
Compliance   Safety and Health                                                                              27227
Compliance   Safety and Health                                                                              27229
Compliance   Safety and Health                                                                              27234
Compliance   Safety and Health                                                                              27238
Compliance   Safety and Health                                                                              27236
Compliance   Safety and Health                                                                              27241
Compliance   Safety and Health                                                                              27248
Compliance   Safety and Health                                                                              27252
Compliance   Safety and Health                                                                              27254
Compliance   Safety and Health                                                                              27255
Compliance   Safety and Health                                                                              27260
Compliance   Safety and Health                                                                              27272
Compliance   Workplace Issue Fundamentals                                                                   26311
Compliance   Workplace Issue Fundamentals                                                                   26316
Compliance   Workplace Issue Fundamentals                                                                   26319
Desktop                                                                                                     25513
             ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                                     25514
             ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                                     25525
             ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                                     25538
             ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                                     25539
             ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                                     25547
             ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                                     25548
             ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                                     25549
             ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                                     25550
             ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                                     25554
             ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                                     25555
             ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                                     25556
             ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                                     25557
             ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                                     25559
             ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                                     25560
             ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                                     25561
             ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                                     25562
             ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                                     25563
             ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                                     25579
             ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                                     25582
             ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                                     25584
             ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                                     25588
             ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                                     25605
             ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                                     25606
             ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                                  25607
          ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                                  25608
          ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                                  25609
          ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop                                                                                                  25610
          ECDL (ENG & IRE) - European Computer Driving License/ICDL - International Computer Driving License
Desktop   Macromedia Dreamweaver 8: Website Development                                                 1276073
Desktop   Macromedia Dreamweaver 8: Website Development                                                 1276074
Desktop   Macromedia Dreamweaver 8: Website Development                                                 1276076
Desktop   Macromedia Dreamweaver 8: Website Development                                                 1276077
Desktop   Macromedia Dreamweaver 8: Website Development                                                 1276078
Desktop   Macromedia Dreamweaver 8: Website Development                                                 1276079
Desktop   Macromedia Dreamweaver 8: Website Development                                                 1276080
Desktop   Microsoft Office XP: Beginning FrontPage 2003                                                  25126
Desktop   Microsoft Office XP: Beginning FrontPage 2004                                                  25127
Desktop   Test Preps                                                                                  1279280
IT        CompTIA Security+                                                                            26034
IT        CompTIA Security+                                                                            26035
IT        CompTIA Security+                                                                            26036
IT        CompTIA Security+                                                                            26037
IT        CompTIA Server+ 2005                                                                        1275034
IT        CompTIA Server+ 2006                                                                        1275944
IT        CompTIA Server+ 2007                                                                        1275035
IT        CompTIA Server+ 2008                                                                        1275926
IT        CompTIA Server+ 2009                                                                        1275927
IT        CompTIA Server+ 2010                                                                        1275928
IT        CompTIA Server+ 2011                                                                        1275929
IT        CVOICE 6.0: Cisco Voice over IP                                                             1323089
IT        CVOICE 6.0: Cisco Voice over IP                                                             1323090
IT        CVOICE 6.0: Cisco Voice over IP                                                             1323091
IT        CVOICE 6.0: Cisco Voice over IP                                                             1323092
IT        CVOICE 6.0: Cisco Voice over IP                                                             1323093
IT        CVOICE 6.0: Cisco Voice over IP                                                             1323094
IT        CVOICE 6.0: Cisco Voice over IP                                                             1323095
IT        CVOICE 6.0: Cisco Voice over IP                                                             1323097
IT        CVOICE 6.0: Cisco Voice over IP                                                             1323098
IT        CVOICE 6.0: Cisco Voice over IP                                                             1323099
IT        Microsoft .NET for Developers: ADO.NET with C#                                               27296
IT        Microsoft .NET for Developers: ADO.NET with C#                                               27297
IT        Microsoft .NET for Developers: ADO.NET with C#                                               27298
IT        Microsoft Exchange Server 2003: Designing a Messaging Organization                           25473
IT        Microsoft Exchange Server 2003: Designing a Messaging Organization                           25474
IT        Microsoft Exchange Server 2003: Designing a Messaging Organization                           25475
IT        Microsoft Exchange Server 2003: Designing a Messaging Organization                           25476
IT        Microsoft Exchange Server 2003: Designing a Messaging Organization                           25477
IT        Microsoft Exchange Server 2003: Implementing and Managing a Messaging Infrastructure         25387
IT        Microsoft Exchange Server 2003: Implementing and Managing a Messaging Infrastructure         25388
IT        Microsoft Exchange Server 2003: Implementing and Managing a Messaging Infrastructure         25389
IT        Microsoft Exchange Server 2003: Implementing and Managing a Messaging Infrastructure         25390
IT        Microsoft Exchange Server 2003: Implementing and Managing a Messaging Infrastructure         25391
IT        Microsoft Exchange Server 2003: Implementing and Managing a Messaging Infrastructure         25392
IT        Microsoft Exchange Server 2003: Implementing and Managing a Messaging Infrastructure         25393
IT        Microsoft Exchange Server 2003: Implementing and Managing a Messaging Infrastructure         25397
IT        Microsoft SharePoint Services (WSS) 3.1                                                     1277008
IT        Microsoft SharePoint Services (WSS) 3.2                                                     1277009
IT        Microsoft SharePoint Services (WSS) 3.3                                                     1277010
IT        Microsoft SharePoint Services (WSS) 3.4                                                     1277012
IT        Microsoft SharePoint Services (WSS) 3.5                                                     1277013
IT        Microsoft SharePoint Services (WSS) 3.6                                                     1277014
IT        Oracle Database 10g: Administration Workshop II                                              25599
IT   Oracle Database 10g: Administration Workshop II   25600
IT   Oracle Database 10g: Administration Workshop II   25601
IT   Oracle Database 10g: Administration Workshop II   25602
IT   Oracle Database 10g: Administration Workshop II   25603
IT   Oracle Database 10g: Administration Workshop II   25711
IT   Oracle Database 10g: Administration Workshop II   25712
IT   Oracle Database 10g: Administration Workshop II   25713
IT   Oracle Database 10g: Administration Workshop II   25714
IT   Test Preps                                        1279272
IT   Test Preps                                         26822
IT   Test Preps                                        1279273
IT   Test Preps                                         26824
IT   Test Preps                                         26825
IT   Test Preps                                         26826
IT   Test Preps                                         26827
IT   Test Preps                                         26829
IT   Test Preps                                        1324308
IT   Test Preps                                        1324309
IT   Test Preps                                        1324310
IT   Test Preps                                         26833
IT   Test Preps                                         26834
IT   Test Preps                                         26836
IT   Test Preps                                         26837
IT   Test Preps                                        1279285
IT   Test Preps                                        1279286
IT   Test Preps                                        1279287
IT   Test Preps                                        1279289
IT   Test Preps                                        1323987
IT   Test Preps                                         26844
IT   Test Preps                                         26845
IT   Test Preps                                         26846
IT   Test Preps                                         26847
IT   Test Preps                                         26848
IT   Test Preps                                         26849
IT   Test Preps                                         26850
IT   Test Preps                                         26851
IT   Test Preps                                         26852
IT   Test Preps                                         26853
IT   Test Preps                                         26854
IT   Test Preps                                         26855
IT   Test Preps                                         26856
IT   Test Preps                                         26857
IT   Test Preps                                         26858
IT   Test Preps                                         26864
IT   Test Preps                                         26867
IT   Test Preps                                         26871
IT   Test Preps                                         26872
IT   Test Preps                                         26873
IT   Test Preps                                         26874
IT   Test Preps                                        1323991
IT   Test Preps                                        1323994
IT   Test Preps                                        1324313
IT   Test Preps                                        1279306
IT   Test Preps                                        1279309
IT   Test Preps                                        1279314
IT   Test Preps                                         26879
IT   Test Preps                                        1323997
IT   TestPrep                                           26839
IT   TestPrep    26840
IT   TestPrep    26841
IT   TestPrep    26842
IT   TestPrep   1324311
IT   TestPrep    26877
IT   TestPrep    26835
Course Title                                                  Reason for deactivation

360-Degree Performance Appraisal Simulation                   No direct replacement series, but similar content available
About 360-Degree Performance Feedback                         No direct replacement series, but similar content available
Elements of a 360-degree Performance Review                   No direct replacement series, but similar content available
Delivering 360-Degree Performance Feedback                    No direct replacement series, but similar content available
Accounting Fundamentals                                       Replacement Course Series Available
Accrual Accounting Procedures                                 Replacement Course Series Available
Accounting Systems and Closing Activities                     Replacement Course Series Available
Accounting for Cash Control                                   Replacement Course Series Available
Accounting for Merchandising Businesses                       Replacement Course Series Available
Accounting for Partnerships                                   Replacement Course Series Available
Accounting for Corporations                                   Replacement Course Series Available
Analyzing Cash Flow Statements                                Replacement Course Series Available
Master Budgets                                                Replacement Course Series Available
Training for Business Results - KNOW0301                      Outdated Material
Critical Thinking Strategies Simulation - PD0250              Updated Courseware Available
The Role of Critical Thinking in Organizations                Replacement Course Series Available
The Role of Critical Thinking in Organizations - PD0251       Updated Courseware Available
Developing Fundamental Critical Thinking Skills               Replacement Course Series Available
Developing Fundamental Critical Thinking Skills - PD0252      Updated Courseware Available
Strategies for Facilitating Critical Thinking                 Replacement Course Series Available
Strategies for Facilitating Critical Thinking - PD0253        Updated Courseware Available
Critical Thinking Skills for Managing                         Replacement Course Series Available
Critical Thinking Skills for Managing - PD0254                Updated Courseware Available
Organizational Scope of Critical Thinking                     Replacement Course Series Available
Organizational Scope of Critical Thinking - PD0255            Updated Courseware Available
Introduction to Advanced Finance                              No direct replacement series, but similar content available
Investment Project Analysis and Selection                     No direct replacement series, but similar content available
Raising Capital and Financing Decisions                       No direct replacement series, but similar content available
Managing Working Capital                                      No direct replacement series, but similar content available
Corporate Restructuring                                       No direct replacement series, but similar content available
Financial Risk Management                                     No direct replacement series, but similar content available
International Finance                                         No direct replacement series, but similar content available
Advanced Administrative Support Simulation - ADM0110          Replacement Course Series Available
Behavior: Putting Your Best Foot Forward - ADM0111            Replacement Course Series Available
Managing Yourself and Those Around You - ADM0112              Replacement Course Series Available
Partnering with Your Boss - ADM0113                           Replacement Course Series Available
Communicating with Power and Confidence - ADM0114             Replacement Course Series Available
Experiencing Anger                                            Replacement Course Series Available
Managing Your Anger                                           Replacement Course Series Available
Assessing Performance Continuously                            Replacement Course Series Available
Performance Reviews                                           Replacement Course Series Available
Assertive Communication Simulation - COMM0170                 Updated Courseware Available
Professional Assertiveness - COMM0171                         Updated Courseware Available
Assertiveness from the Inside Out - COMM0172                  Updated Courseware Available
Behavioral Interviewing Simulation - HR0210                   Replacement Course Series Available
Building a Firm Foundation - HR0211                           Replacement Course Series Available
Screening Applicants - HR0212                                 Replacement Course Series Available
Preparing for the Behavioral Interview - HR0213               Replacement Course Series Available
Conducting the Behavioral-based Interview - HR0214            Replacement Course Series Available
Preparing as the Interviewee - HR0215                         Replacement Course Series Available
Experiencing the Behavioral-based Interview - HR0216          Replacement Course Series Available
Building Better Work Relationships Simulation - COMM0190      Updated Courseware Available
Building Effective Interfunctional Relationships - COMM0191   Updated Courseware Available
Building Effective Intercultural Relationships - COMM0192     Updated Courseware Available
Building Effective Intergender Relationships - COMM0193       Updated Courseware Available
Working Effectively with Customers - COMM0194                 Updated Courseware Available
Working Effectively with Business Partners - COMM0195           Updated Courseware Available
Effective Interfunctional Relationships                         Replacement Course Series Available
Effective Intercultural Relationships                           Replacement Course Series Available
Effective Intergender Relationships                             Replacement Course Series Available
Effective Relationships with Customers                          Replacement Course Series Available
Effective Relationships with Business Partners                  Replacement Course Series Available
Making Decisions Ethically                                      Replacement Course Series Available
Business Ethics for Managers                                    Replacement Course Series Available
Understanding Organizational Ethics                             Replacement Course Series Available
Social Responsibility in Corporations                           Replacement Course Series Available
Business Etiquette and Professionalism Simulation - COMM0180    Updated Courseware Available
Everyday Business Etiquette - COMM0181                          Updated Courseware Available
Communication Etiquette - COMM0182                              Updated Courseware Available
Etiquette and the Business Meeting - COMM0183                   Updated Courseware Available
Etiquette for Supervisors - COMM0184                            Updated Courseware Available
Foundations of Grammar - COMM0201                               Replacement Course Series Available
Sentence Construction - COMM0202                                Replacement Course Series Available
Understanding Writing Mechanics - COMM0203                      Replacement Course Series Available
Punctuating with Skill - COMM0204                               Replacement Course Series Available
Interpersonal Communications: The Process                       Replacement Course Series Available
The Mechanics of Communicating Effectively                      Replacement Course Series Available
The Mechanics of Communicating Effectively                      Replacement Course Series Available
Workplace Communication Skills                                  Replacement Course Series Available
Workplace Communication Skills                                  Replacement Course Series Available
Communicating for Results                                       Replacement Course Series Available
Communicating for Results                                       Replacement Course Series Available
Leadership Communication Skills                                 Replacement Course Series Available
Resolving Conflict with Communication Skills                    Replacement Course Series Available
Communicating for Contacts                                      Replacement Course Series Available
Business Interpersonal Communication Skills Simulation          Replacement Course Series Available
Team Interpersonal Communication Skills Simulation              Replacement Course Series Available
Personal Accountability: Working for Your Inner Boss - PD0261   Updated Courseware Available
Self-empowerment: Managing from Within - PD0262                 Updated Courseware Available
Goals and Goal Setting - PD0263                                 Updated Courseware Available
Developing a Positive Attitude - PD0264                         Updated Courseware Available
Writing with Intention - COMM0011                               Replacement Course Series Available
Avoiding Errors in Usage and Punctuation - COMM0012             Replacement Course Series Available
Avoiding Grammatical Errors in Business Writing - COMM0013      Replacement Course Series Available
Crisp Composition - COMM0014                                    Replacement Course Series Available
Writing to Reach the Audience - COMM0015                        Replacement Course Series Available
Getting the Most from Business Documents - COMM0016             Replacement Course Series Available
The Writing Process - COMM0017                                  Replacement Course Series Available
Core Concepts in Business Analysis                              Replacement Course Series Available
Enterprise Analysis and Making a Business Case                  Replacement Course Series Available
Introduction to Requirements Planning                           Replacement Course Series Available
Requirements Planning and Management                            Replacement Course Series Available
Eliciting Requirements                                          Replacement Course Series Available
Analyzing Requirements Using Models                             Replacement Course Series Available
Refining and Documenting Requirements                           Replacement Course Series Available
Communicating and Implementing Requirements                     Replacement Course Series Available
Coach with Confidence Simulation - MGMT0280                     Replacement Course Series Available
Coaching for Business - MGMT0281                                Replacement Course Series Available
Successful Coaching Relationships - MGMT0282                    Replacement Course Series Available
Key Stages in Coaching - MGMT0283                               Replacement Course Series Available
Coaching Skills - MGMT0284                                      Replacement Course Series Available
Mindsets, Emotions, and Coaching - MGMT0285                     Replacement Course Series Available
Coaching Trends - MGMT0286                                      Replacement Course Series Available
Coaching Personalities and Teams Simulation - MGMT028S          Replacement Course Series Available
Business Coaching                                                Replacement Course Series Available
Successfully Coaching Relationships                              Replacement Course Series Available
The Key Stages of Coaching                                       Replacement Course Series Available
The Coaching Skillset                                            Replacement Course Series Available
Emotions, Mindsets and Coaching                                  Replacement Course Series Available
Trends in Coaching                                               Replacement Course Series Available
Coaching with Confidence Simulation                              Replacement Course Series Available
Coaching Teams and Personalities Simulation                      Replacement Course Series Available
Asserting Yourself Professionally                                Updated Courseware Available
Assertiveness from Inside to Outside                             Updated Courseware Available
Communicating Assertively Simulation                             Updated Courseware Available
Competitive Strategies for a New Marketplace                     Replacement Course Series Available
Surpassing the Competition                                       Replacement Course Series Available
Perspectives on Conflict in the Workplace                        Replacement Course Series Available
Perspectives on Conflict in the Workplace                        Replacement Course Series Available
Handling Conflict                                                Replacement Course Series Available
Managing Organization Conflict                                   Replacement Course Series Available
Conflict in the Workplace Simulation                             Replacement Course Series Available
Managing Workplace Conflict Simulation                           Replacement Course Series Available
Consulting with the External Client Simulation - CONS0110        Outdated Material
Essentials of External Consulting - CONS0111                     Outdated Material
The Client-Consultant Relationship - CONS0112                    Outdated Material
Diagnosing and Planning - CONS0113                               Outdated Material
Managing Delivery - CONS0114                                     Outdated Material
Evaluation and Review - CONS0115                                 Outdated Material
Consulting with the Internal Client Simulation - CONS0120        Outdated Material
Essentials of Internal Consulting - CONS0121                     Outdated Material
Internal Consulting Skills - CONS0122                            Outdated Material
Establishing a Relationship with Internal Clients - CONS0123     Outdated Material
A Workable Solution for Internal Clients - CONS0124              Outdated Material
Evaluating Internal Assignments - CONS0125                       Outdated Material
Creating High-performance On-site Teams Simulation - TEAM0150    Replacement Course Series Available
Launching Successful On-site and Virtual Teams - TEAM0151        Replacement Course Series Available
Leading Successful On-site Teams - TEAM0152                      Replacement Course Series Available
Leading Virtual Teams - TEAM0153                                 Replacement Course Series Available
Facilitating On-site and Virtual Teams - TEAM0154                Replacement Course Series Available
Leading Virtual Teams Simulation - TEAM015S                      Replacement Course Series Available
Creativity and Innovation in the Workplace Simulation - PD0030   Replacement Course Series Available
The Foundations of Creativity and Innovation - PD0031            Replacement Course Series Available
Generating Creative and Innovative Ideas - PD0032                Replacement Course Series Available
Evaluating Creative and Innovative Ideas - PD0033                Replacement Course Series Available
Implementing Creative and Innovative Ideas                       Replacement Course Series Available
Tomorrow's Managers' Competencies                                Replacement Course Series Available
Tomorrow's Managers' Development Tools                           Replacement Course Series Available
Managing as Coach and Counselor                                  Replacement Course Series Available
Managing as Project Champion                                     Replacement Course Series Available
A Primer for Ensuring Accountability                             Replacement Course Series Available
The Customer-driven Organization - CUST0121                      Outdated Material
Dealing with Conflict in the Workplace Simulation - COMM0340     Replacement Course Series Available
Perspectives on Conflict - COMM0341                              Replacement Course Series Available
Handling Conflict with Others - COMM0342                         Replacement Course Series Available
Managing Conflict in the Organization - COMM0343                 Replacement Course Series Available
Managing Conflict in the Workplace Simulation - COMM034S         Replacement Course Series Available
Dealing with Organizational Change Simulation - PD0190           Replacement Course Series Available
Perspectives on Organizational Change - PD0191                   Replacement Course Series Available
Being Prepared for Change - PD0192                               Replacement Course Series Available
Communicating during Organizational Change - PD0193              Replacement Course Series Available
The Fundamentals of Effective Thinking                           Replacement Course Series Available
Problem Framing                                                Replacement Course Series Available
Problem Solving: Generating Alternatives                       Replacement Course Series Available
Making Decisions Dynamically                                   Replacement Course Series Available
Decision Making: Implementation and Evaluation                 Replacement Course Series Available
Group Problem Solving and Decision Making                      Replacement Course Series Available
Effective Thinking and Creative Problem Solving Simulation     Replacement Course Series Available
Rational Decision-making and Problem Solving Simulation        Replacement Course Series Available
Effective Delegation Simulation - MGMT0260                     Updated Courseware Available
Delegation Basics - MGMT0261                                   Updated Courseware Available
The Personal Approach in Delegation - MGMT0262                 Updated Courseware Available
Managing the Delegated Environment - MGMT0263                  Updated Courseware Available
Delivering Successful Presentations Simulation - COMM0300      Replacement Course Series Available
Presenting to Succeed - COMM0301                               Replacement Course Series Available
Delivering Your Message - COMM0302                             Replacement Course Series Available
Presentation Resources Available to You - COMM0303             Replacement Course Series Available
Introduction to Deploying Microsoft Office 2007                Replacement Course Series Available
Deploying Windows Vista                                        Replacement Course Series Available
Windows Vista Application Compatibility Toolkit                Replacement Course Series Available
Windows Vista User State Migration                             Replacement Course Series Available
Automated Installation of Windows Vista                        Replacement Course Series Available
Deploying Vista using BDD 2007                                 Replacement Course Series Available
The Fundamentals of e-Business - EBUS0101                      Replacement Course Series Available
Effective Business Meetings Simulation - COMM0330              Updated Courseware Available
Planning Effective Business Meetings - COMM0331                Updated Courseware Available
Leading Effective Business Meetings - COMM0332                 Updated Courseware Available
Participating Effectively in Business Meetings - COMM0333      Updated Courseware Available
Effective Interviewing Skills Simulation - HR0230              Replacement Course Series Available
Hiring Considerations - HR0231                                 Replacement Course Series Available
Effective Interviewing - HR0232                                Replacement Course Series Available
Selecting the Best Applicant - HR0233                          Replacement Course Series Available
What to Consider When Hiring                                   Replacement Course Series Available
Interviewing Effectively                                       Replacement Course Series Available
Choosing the Best Applicant                                    Replacement Course Series Available
Listening Basics                                               Replacement Course Series Available
Listening to Comprehend                                        Replacement Course Series Available
Higher Purpose Listening                                       Replacement Course Series Available
Enhancing Listening Skills                                     Replacement Course Series Available
Effective Listening Simulation                                 Replacement Course Series Available
Effective Listening Skills Simulation - COMM0150               Replacement Course Series Available
The Basics of Listening - COMM0151                             Replacement Course Series Available
Listening for Comprehension - COMM0152                         Replacement Course Series Available
Listening for Higher Purposes - COMM0153                       Replacement Course Series Available
Enhancing Your Listening Skills - COMM0154                     Replacement Course Series Available
Effective Feedback for Employees and Colleagues Simulation -   Replacement Course Series Available
COMM0520
An Essential Guide to Giving Feedback - COMM0521               Replacement Course Series Available
Coping with Criticism and Feedback - COMM0522                  Replacement Course Series Available
Giving Feedback to Colleagues - COMM0523                       Replacement Course Series Available
Team Feedback: A Guide - COMM0524                              Replacement Course Series Available
Giving Feedback: A Manager's Guide - COMM0525                  Replacement Course Series Available
Effective Use of Feedback for Teams Simulation - COMM052S      Replacement Course Series Available
Managing and Rewarding Top Performers                          Replacement Course Series Available
Essentials of Electronic Communication - COMM0231              Replacement Course Series Available
Optimizing E-mail at Work - COMM0232                           Replacement Course Series Available
Defining Emotional Intelligence                                Replacement Course Series Available
Emotional Intelligence in the Workplace                        Replacement Course Series Available
Emotional Intelligence and Teamwork                            Replacement Course Series Available
Increasing Emotional Intelligence                              Replacement Course Series Available
Emotionally Intelligent Leadership                             Replacement Course Series Available
Emotional Intelligence at Work Simulation                        Replacement Course Series Available
Emotional Intelligence in the Workplace Simulation - COMM0140    Replacement Course Series Available
What Is Emotional Intelligence? - COMM0141                       Replacement Course Series Available
Emotional Intelligence at Work - COMM0142                        Replacement Course Series Available
Teamwork and Emotional Intelligence - COMM0143                   Replacement Course Series Available
Increasing Your Emotional Intelligence - COMM0144                Replacement Course Series Available
The Emotionally Intelligent Leader - COMM0145                    Replacement Course Series Available
Essential Skills for Tomorrow's Managers Simulation - MGMT0110   Replacement Course Series Available
Competencies for Tomorrow's Managers - MGMT0111                  Replacement Course Series Available
Development Tools for Tomorrow's Managers - MGMT0112             Replacement Course Series Available
The Manager as Coach and Counselor - MGMT0113                    Replacement Course Series Available
The Manager as Project Champion - MGMT0114                       Replacement Course Series Available
A Manager's Primer for Ensuring Accountability - MGMT0115        Replacement Course Series Available
Continuous Learning for Tomorrow's Managers - MGMT0116           Replacement Course Series Available
Essential People Management Skills Simulation - MGMT011S         Replacement Course Series Available
Ethics in Business Simulation - PD0170                           Updated Courseware Available
Ethical Decision Making - PD0171                                 Updated Courseware Available
Managerial Business Ethics - PD0172                              Updated Courseware Available
Organizational Ethics - PD0173                                   Updated Courseware Available
Corporate Social Responsibility - PD0174                         Updated Courseware Available
Corporate Culture: Building the Service Foundation               Replacement Course Series Available
Corporate Culture: Building the Service Foundation               Replacement Course Series Available
The Fundamentals of Exceptional Customer Service                 Replacement Course Series Available
The Fundamentals of Exceptional Customer Service                 Replacement Course Series Available
The Customer's Voice                                             Replacement Course Series Available
Advancing Service Expertise                                      Replacement Course Series Available
Advancing Service Expertise                                      Replacement Course Series Available
Customers, Confrontation and Conflict                            Replacement Course Series Available
Overcoming Difficult Service Situations                          Replacement Course Series Available
The EXCEL Acronym: Instilling Service Excellence                 Replacement Course Series Available
Service Teams and Service Stars                                  Replacement Course Series Available
Excel at Customer Service Simulation                             Replacement Course Series Available
Providing Customer Service Simulation                            Replacement Course Series Available
Fast-tracking Your Career Simulation - PD0130                    Replacement Course Series Available
Get Your Career on the Fast Track - PD0131                       Replacement Course Series Available
Basic Business Skills to Get You on the Fast Track - PD0132      Replacement Course Series Available
Communication Skills to Fast-track Your Career - PD0133          Replacement Course Series Available
Interpersonal Skills on the Fast Track - PD0134                  Replacement Course Series Available
The Boss Factor - PD0135                                         Replacement Course Series Available
Improving Your Image - PD0136                                    Replacement Course Series Available
Field Sales Skills Simulation                                    Replacement Course Series Available
Field Sales Foundations                                          Replacement Course Series Available
Planning Your Field Sales Approach                               Replacement Course Series Available
Applying Your Field Sales Approach                               Replacement Course Series Available
Completing Your Field Sales Approach                             Replacement Course Series Available
Principles of Financial Management - FIN0151                     Replacement Course Series Available
Basics of Budgeting - FIN0152                                    Replacement Course Series Available
Managing Cash Flows - FIN0153                                    Replacement Course Series Available
Understanding Financial Statements - FIN0154                     Replacement Course Series Available
Frontline Call Center Skills Simulation - CUST0110               Outdated Material
The Call Center Industry - CUST0111                              Outdated Material
Call Center Communication Skills - CUST0112                      Outdated Material
Call Center Customer Service - CUST0113                          Outdated Material
Call Center Telephone Sales - CUST0114                           Outdated Material
The Principles of Financial Management                           Updated Courseware Available
The Basics of Budgeting                                          Updated Courseware Available
Management of Cash Flows                                         Updated Courseware Available
Financial Statements                                             Updated Courseware Available
A Manager's Introduction to Business Law - LAW0101              Outdated Material
Contracts in Commercial Transactions - LAW0102                  Outdated Material
Employment and Labor Law - LAW0103                              Outdated Material
American Business Formations in the 21st Century - LAW0104      Outdated Material
Intellectual Property and Proprietary Rights - LAW0105          Outdated Material
Lawsuits and Negotiations - LAW0106                             Outdated Material
Getting Results without Authority Simulation - COMM0510         Replacement Course Series Available
Building Relationships to Get Results - COMM0511                Replacement Course Series Available
Teamwork and Results without Authority - COMM0512               Replacement Course Series Available
Leadership without Authority - COMM0513                         Replacement Course Series Available
Gaining Allies, Creating Change - COMM0514                      Replacement Course Series Available
Getting Results through Communication - COMM0515                Replacement Course Series Available
Getting Results from the Boss - COMM0516                        Replacement Course Series Available
Crafting Deals                                                  Replacement Course Series Available
Connecting and Communicating                                    Replacement Course Series Available
The Process of Negotiation                                      Replacement Course Series Available
The Dynamics of Interacting                                     Replacement Course Series Available
Negotiating Inclusively                                         Replacement Course Series Available
What to Do When the Going Gets Tough                            Replacement Course Series Available
Mastering Negotiation                                           Replacement Course Series Available
Winning Negotiation Simulation                                  Replacement Course Series Available
Presenting Successfully                                         Replacement Course Series Available
Delivering the Message                                          Replacement Course Series Available
Available Presentation Resources                                Replacement Course Series Available
Going from Management to Leadership Simulation - LEAD0140       Replacement Course Series Available
The Mark of a Leader - LEAD0141                                 Replacement Course Series Available
Communicating a Shared Vision - LEAD0142                        Replacement Course Series Available
The Enabling Leader - LEAD0143                                  Replacement Course Series Available
Communicating as a Leader - LEAD0145                            Replacement Course Series Available
Coaching for Performance - LEAD0146                             Replacement Course Series Available
Leading through Change - LEAD0147                               Replacement Course Series Available
Growing from a Manager to a Leader Simulation - LEAD014S        Replacement Course Series Available
Dealing with Sexual Harassment Claims - HR0182                  Updated Courseware Available
Sexual Harassment Training for Human Resource Professionals -   Updated Courseware Available
HR0183
Supervisor and Manager Sexual Harassment Awareness              Updated Courseware Available
Launching Successful Virtual and On-site Teams                  Replacement Course Series Available
Leading High-performance On-site Teams                          Replacement Course Series Available
Leading High-performance Virtual Teams                          Replacement Course Series Available
Facilitating Virtual and On-site Teams                          Replacement Course Series Available
Creating Virtual and High-performance Teams Simulation          Replacement Course Series Available
Leading High-performance Virtual Teams Simulation               Replacement Course Series Available
Excelling at Customer Service Simulation - CUST0100             Replacement Course Series Available
Building the Service Foundation: Corporate Culture - CUST0101   Replacement Course Series Available
Fundamentals of Exceptional Customer Service - CUST0102         Replacement Course Series Available
The Voice of the Customer - CUST0103                            Replacement Course Series Available
Advancing Your Service Expertise - CUST0104                     Replacement Course Series Available
Overcoming Challenging Service Situations - CUST0106            Replacement Course Series Available
Instilling Service Excellence: the EXCEL Acronym - CUST0107     Replacement Course Series Available
Service Stars and Service Teams - CUST0108                      Replacement Course Series Available
Customer Service Simulation - CUST010S                          Replacement Course Series Available
The Path from Pessimism to Optimism - MGMT0311                  Updated Courseware Available
Proactive Approaches to Stop Negativity - MGMT0312              Updated Courseware Available
Overcoming Organizational Negativity - MGMT0313                 Updated Courseware Available
Fundamental Components of a Business Case - STGY0211            Replacement Course Series Available
Developing Target Market Strategy - STGY0212                    Replacement Course Series Available
Understanding Positioning - STGY0213                            Replacement Course Series Available
Pricing for Profitability - STGY0215                            Replacement Course Series Available
Presenting Your Case - STGY0216                                 Replacement Course Series Available
Sexual Harassment in the Workplace (HRCI/PHR) - HR0242         Replacement Course Series Available
Managing Employment (HRCI/PHR) - HR0243                        Replacement Course Series Available
Employee Relations (HRCI/PHR) - HR0244                         Replacement Course Series Available
Non-union Work Environments (HRCI/PHR) - HR0245                Replacement Course Series Available
Union Work Environments (HRCI/PHR) - HR0246                    Replacement Course Series Available
Employee Benefit Programs (HRCI/PHR) - HR0247                  Replacement Course Series Available
Employee Development (HRCI/PHR) - HR0248                       Replacement Course Series Available
Human Resource Development (HRCI/PHR) - HR0249                 Replacement Course Series Available
Recruitment and Selection (HRCI/PHR) - HR0251                  Replacement Course Series Available
Occupational Health and Safety (HRCI/PHR) - HR0252             Replacement Course Series Available
Employee Compensation (HRCI/PHR) - HR0253                      Replacement Course Series Available
The Inbound Call Center                                        No direct replacement series, but similar content available
Inbound Call Center Management: Leadership                     No direct replacement series, but similar content available
Inbound Call Centers: People Management                        No direct replacement series, but similar content available
Inbound Call Center Technology                                 No direct replacement series, but similar content available
Performance Metrics for an Inbound Call Center                 No direct replacement series, but similar content available
Industry Overview: Information Technology                      Updated Courseware Available
Industry Overview: Federal Government                          Updated Courseware Available
The Telecommunications Industry Overview: Version 2            Updated Courseware Available
The Automotive Industry Overview - IND0201                     Updated Courseware Available
The Pharmaceutical Industry Overview - IND0203                 Updated Courseware Available
The Food and Beverage Industry Overview - IND0204              Updated Courseware Available
The Health Care Industry Overview - IND0205                    Updated Courseware Available
Banking Industry Overview - IND0206                            Updated Courseware Available
Manufacturing Industry Overview - IND0207                      Updated Courseware Available
Retail Industry Overview - IND0208                             Updated Courseware Available
Telecommunications Industry Overview - IND0209                 Updated Courseware Available
Insurance Industry Overview - IND0211                          Updated Courseware Available
Information Technology (IT) Industry Overview - IND0212        Updated Courseware Available
Federal Government Industry Overview - IND0213                 Updated Courseware Available
The Technical Professional as Internal Consultant - CONS0131   No direct replacement series, but similar content available
Creating Effective Contracts - CONS0132                        No direct replacement series, but similar content available
Using Data as a Technical Professional Consultant - CONS0133   No direct replacement series, but similar content available
Resistance and Technical Professional Consultants - CONS0134   No direct replacement series, but similar content available
Excellence in Internal Customer Service                        Replacement Course Series Available
Overcoming Internal Customer Service Problems                  Replacement Course Series Available
The Customer Service Agent in Action                           No direct replacement series, but similar content available
Professional Skills for Customer Service Agents                No direct replacement series, but similar content available
Managing Challenges in Customer Service                        No direct replacement series, but similar content available
Cross-selling in a Customer Service Call                       No direct replacement series, but similar content available
A Rich Tapestry of Cultural Contrasts - COMM0606               Replacement Course Series Available
A Rich Tapestry of Cultural Contrasts - COMM0606               Replacement Course Series Available
International Communications Simulation - COMM0020             Replacement Course Series Available
The Impact of Culture on Communication - COMM0021              Replacement Course Series Available
The Art of Global Communication - COMM0022                     Replacement Course Series Available
Improving Your Cross-cultural Communications - COMM0023        Replacement Course Series Available
Cross-cultural Communications Simulation - COMM002S            Replacement Course Series Available
The Process of Interpersonal Communication - COMM0001          Replacement Course Series Available
The Mechanics of Effective Communication - COMM0002            Replacement Course Series Available
Communication Skills for the Workplace - COMM0003              Replacement Course Series Available
Communicate for Results - COMM0004                             Replacement Course Series Available
Communication Skills for Leadership - COMM0005                 Replacement Course Series Available
Communication Skills for Resolving Conflict - COMM0006         Replacement Course Series Available
Communicate for Contacts - COMM0007                            Replacement Course Series Available
Interpersonal Communication Skills for Business Simulation -   Replacement Course Series Available
COMM000S Communication Skills for Teams Simulation -
Interpersonal                                                  Replacement Course Series Available
COMM000T
The Who, What & Why of ISO 9000:2000 - OPER0401                No direct replacement series, but similar content available
Building a Quality Management System - OPER0402                No direct replacement series, but similar content available
Quality-minded Management - OPER0403                           No direct replacement series, but similar content available
Customer Satisfaction Through Resource Management -            No direct replacement series, but similar content available
OPER0404
Processes for Quality Products and Services - OPER0405         No direct replacement series, but similar content available
Continual Quality Improvement - OPER0406                       No direct replacement series, but similar content available
Steps for Successful ISO Registration - OPER0407               No direct replacement series, but similar content available
Transitioning from ISO 9000:1994 to ISO 9001:2000 - OPER0408   No direct replacement series, but similar content available
ITIL: The Service Desk and Incident Management - CUST0181      Replacement Course Series Available
ITIL: Configuration and Release Management - CUST0182          Replacement Course Series Available
ITIL: Service Level and Capacity Management - CUST0183         Replacement Course Series Available
ITIL: Problem and Change Management - CUST0184                 Replacement Course Series Available
ITIL: Continuity and Availability Management - CUST0185        Replacement Course Series Available
ITIL: Financial and Security Management - CUST0186             Replacement Course Series Available
TestPrep Final Exam: Knowledge Management Fundamentals         Outdated Courseware
The Art of Knowledge Management - KNOW0101                     Outdated Courseware
Knowledge as Capital - KNOW0102                                Outdated Courseware
Putting Knowledge to Work - KNOW0103                           Outdated Courseware
Managing Knowledge Workers - KNOW0104                          Outdated Courseware
Being a Knowledge Activist - KNOW0105                          Outdated Courseware
Leading from the Front Line Simulation - LEAD0120              Replacement Course Series Available
Challenges of the 21st Century - LEAD0121                      Replacement Course Series Available
Organizational Culture and Leadership - LEAD0122               Replacement Course Series Available
Energizing and Empowering Employees - LEAD0123                 Replacement Course Series Available
Leadership and the Knowledge Worker - LEAD0124                 Replacement Course Series Available
Leading Change from the Front Line - LEAD0125                  Replacement Course Series Available
Leading Change from the Front Line - LEAD0125                  Replacement Course Series Available
Dynamics of Leadership - LEAD0126                              Replacement Course Series Available
Introduction to Work Force Generations                         Replacement Course Series Available
Attracting, Developing, and Retaining Generations              Replacement Course Series Available
Leading Silent Generation and Baby Boom Workers                Replacement Course Series Available
Leading Generations X and Next                                 Replacement Course Series Available
Making Cross-generational Teams Work                           Replacement Course Series Available
Cross-generational Workers in the 21st Century                 Replacement Course Series Available
TestPrep Final Exam: Lean Manufacturing                        Outdated content
Lean Logic - OPER0151                                          Outdated Content, but
Lean Value - OPER0152                                          Updated Courseware Available
Lean Techniques - OPER0153                                     Updated Courseware Available
Lean Strategies - OPER0154                                     Updated Courseware Available
Workplace Hazardous Materials Information System - SAH0488     Canadian Course
Living a Balanced Life Simulation - PD0180                     Updated Courseware Available
Finding Your Life Balance - PD0181                             Updated Courseware Available
Success over Stress - PD0182                                   Updated Courseware Available
Strategies for Better Balance - PD0183                         Updated Courseware Available
Overview of Logistics Management                               Replacement Course Series Available
Inventory Management                                           Replacement Course Series Available
Supply Chain Logistics Management                              Replacement Course Series Available
Team Conflict: The Seeds of Dissent                            Updated Courseware Available
Analyzing Workplace War Zones                                  Updated Courseware Available
Conquering Conflict through Communication                      Updated Courseware Available
The Path to Peace and Harmony                                  Updated Courseware Available
Manager's Performance Guide - Team Conflict Skills             Updated Courseware Available
Overview of Managerial Accounting                              No direct replacement series, but similar content available
Managerial Decisions and Capital Budgeting                     No direct replacement series, but similar content available
Managing for Asset Control                                     No direct replacement series, but similar content available
Cost Accounting Decisions                                      No direct replacement series, but similar content available
Identifying Your Customer's Expectations                       No direct replacement series, but similar content available
Using Surveys to Measure Customer Satisfaction                 Outdated Content
Leading A Customer-Focused Team                                Outdated Content
Managing and Working with Difficult People Simulation -        Replacement Course Series Available
COMM0160
Difficult People in the Workplace - COMM0161                      Replacement Course Series Available
Working with Aggressive People - COMM0162                         Replacement Course Series Available
Working with Negative People and Procrastinators - COMM0163       Replacement Course Series Available
Working with Arrogant and Duplicitous People - COMM0164           Replacement Course Series Available
Communicating Effectively with Difficult Coworkers Simulation -   Replacement Course Series Available
COMM016S Exam: Managing Contractors and Temporary
TestPrep Final                                                    Updated Courseware Available
EmployeesManaging Contractors Simulation - MGMT0700
Hiring and                                                        Updated Courseware Available
Doing Business with Independent Contractors - MGMT0701            Updated Courseware Available
Hiring Temporary (Contingent) Employees - MGMT0702                Updated Courseware Available
Managing Contingent Workers - MGMT0703                            Updated Courseware Available
Legal Pitfalls Regarding Independent Contractors - MGMT0704       Updated Courseware Available
Working with Temporary Agencies - MGMT0705                        Updated Courseware Available
Why Customer Driven?                                              Replacement Course Series Available
Translating Requirements into Process Goals                       Replacement Course Series Available
Understanding Processes                                           Replacement Course Series Available
Implementing Improvements                                         Replacement Course Series Available
Managing Process Improvements                                     Replacement Course Series Available
Why Diversity Matters - HR0021                                    Replacement Course Series Available
Changing the Corporate Culture - HR0022                           Replacement Course Series Available
Designing a Diversity Initiative - HR0023                         Replacement Course Series Available
Diversity in the Future - HR0024                                  Replacement Course Series Available
The Reasons Why Diversity Matters                                 Replacement Course Series Available
Changing Corporate Culture                                        Replacement Course Series Available
Planning a Diversity Initiative                                   Replacement Course Series Available
Diversity: the Future                                             Replacement Course Series Available
Managing Diversity in the Workplace Simulation                    Replacement Course Series Available
Views on Organizational Change                                    Replacement Course Series Available
Preparing for Change                                              Replacement Course Series Available
Communication during Organizational Change                        Replacement Course Series Available
Handling Organizational Change Simulation                         Replacement Course Series Available
Averting Problem Performance Simulation - MGMT0160                Updated Courseware Available
Preventing Problem Performance - MGMT0161                         Updated Courseware Available
Identifying Problem Performance - MGMT0162                        Updated Courseware Available
Improving Problem Performance - MGMT0163                          Updated Courseware Available
Dealing with Problem Performance - MGMT0164                       Updated Courseware Available
Addressing Problem Performance Simulation - MGMT016S              Updated Courseware Available
Understanding Technical Professionals                             Replacement Course Series Available
Attracting, Motivating, and Retaining Technical Professionals     Replacement Course Series Available
Models for Managing Technical Professionals                       Replacement Course Series Available
Developing Career Plans for Your Technical Professionals          Replacement Course Series Available
Discovering What Your Customers Want                              No direct replacement series, but similar content available
Developing Customer Satisfaction Surveys                          No direct replacement series, but similar content available
Customer Satisfaction: Analysis and Implementation                No direct replacement series, but similar content available
Mentoring Essentials Simulation - MGMT0250                        Updated Courseware Available
Effective Mentoring - MGMT0251                                    Updated Courseware Available
The Mentoring Manager - MGMT0252                                  Updated Courseware Available
Implementing an Organizationwide Mentoring Program -              Updated Courseware Available
MGMT0253
Mentoring Strategies in the 21st Century - MGMT0254               Updated Courseware Available
Achieving Success with the Help of a Mentor - MGMT0255            Updated Courseware Available
Recognizing a Leader                                              Replacement Course Series Available
The Communication of a Shared Vision                              Replacement Course Series Available
Leading by Enabling                                               Replacement Course Series Available
Communication and Leadership                                      Replacement Course Series Available
Coaching Performance                                              Replacement Course Series Available
Leadership and Change                                             Replacement Course Series Available
The Model Leader                                                  Replacement Course Series Available
Management Development for Technical Professionals                Replacement Course Series Available
Communication Skills for Successful Management                    Replacement Course Series Available
Process Management Skills                                       Replacement Course Series Available
Leadership Development for Technical Professionals              Replacement Course Series Available
Strategies for Transitioning into Management                    Replacement Course Series Available
Becoming a Manager - MGMT0001                                   Updated Courseware Available
A New Manager's Responsibilities and Fears - MGMT0002           Updated Courseware Available
Lead and Communicate Effectively as a New Manager -             Updated Courseware Available
MGMT0003
A New Manager's Role in The Company's Future - MGMT0004         Updated Courseware Available
Moving into Management Simulation - MGMT000S                    Updated Courseware Available
Leadership in Management Simulation - MGMT000T                  Updated Courseware Available
Taking on a Management Role                                     Replacement Course Series Available
Becoming a Manager: Responsibilities and Fears                  Replacement Course Series Available
Becoming a Manager: Leading and Communicating                   Replacement Course Series Available
A New Manager and the Company's Future                          Replacement Course Series Available
Negotiating to Win Simulation - COMM0500                        Replacement Course Series Available
Crafting a Deal - COMM0501                                      Replacement Course Series Available
Connect and Communicate - COMM0502                              Replacement Course Series Available
The Negotiation Process - COMM0503                              Replacement Course Series Available
The Dynamics of Interaction - COMM0504                          Replacement Course Series Available
Inclusive Negotiating - COMM0505                                Replacement Course Series Available
When the Going Gets Tough - COMM0506                            Replacement Course Series Available
The Master Negotiator - COMM0507                                Replacement Course Series Available
Getting Results by Building Relationships                       Replacement Course Series Available
Results and Teamwork without Authority                          Replacement Course Series Available
Leading without Authority                                       Replacement Course Series Available
Creating Change, Gaining Allies                                 Replacement Course Series Available
Communicating to Get Results                                    Replacement Course Series Available
Obtaining Results from the Boss                                 Replacement Course Series Available
Getting Results with No Authority Simulation                    Replacement Course Series Available
Introduction to Online Branding                                 No direct replacement series, but similar content available
The Online Branding Environment                                 No direct replacement series, but similar content available
Strategies for Building an Online Brand                         No direct replacement series, but similar content available
Participating in Teams Simulation - TEAM0170                    Replacement Course Series Available
Effective Team-building Strategies - TEAM0171                   Replacement Course Series Available
Effectively Communicating in Teams - TEAM0172                   Replacement Course Series Available
The Individual's Role in a Team - TEAM0173                      Replacement Course Series Available
Performance Appraisal Simulation - MGMT0340                     Replacement Course Series Available
Continuous Performance Assessment - MGMT0341                    Replacement Course Series Available
Reviewing Performance - MGMT0342                                Replacement Course Series Available
The Basics of Budgeting - FIN0261                               Replacement Course Series Available
Building an Operating Budget - FIN0262                          Replacement Course Series Available
Managing Budgets Effectively - FIN0264                          Replacement Course Series Available
Managing Budgets Effectively - FIN0264                          Replacement Course Series Available
Creative Problem Solving and Effective Thinking Simulation -    Replacement Course Series Available
PD0230
Foundations of Effective Thinking - PD0231                      Replacement Course Series Available
Framing the Problem - PD0232                                    Replacement Course Series Available
Generating Alternatives in Problem Solving - PD0233             Replacement Course Series Available
Dynamic Decision Making - PD0234                                Replacement Course Series Available
Implementing and Evaluating a Decision - PD0235                 Replacement Course Series Available
Problem Solving and Decision Making in Groups - PD0236          Replacement Course Series Available
Rational Problem Solving and Decision-making Simulation -       Replacement Course Series Available
PD023S
Introduction to Product Management                              Outdated Content
Developing a New-product Strategy                               Outdated Content
Pricing and Profitability for Product Managers                  Outdated Content
Project Communications Management Simulation - PROJ0480         Replacement Course Series Available
Communications Planning and Information Distribution - PROJ0581 Replacement Course Series Available
Performance Reporting and Stakeholder Management - PROJ0582 Replacement Course Series Available
Estimating Activity Costs - PROJ0551                            Replacement Course Series Available
Budgeting and Controlling Costs - PROJ0552                      Replacement Course Series Available
Elements of Project Human Resource Management - PROJ0571            Replacement Course Series Available
Implementing Project Human Resource Management - PROJ0572           Replacement Course Series Available
Initiating a Project and Preparing the Project Plan - PROJ0521      Replacement Course Series Available
Project Integration: Executing and Completing a Project -           Replacement Course Series Available
PROJ0522
An Introduction to Project Management - PROJ0511                    Replacement Course Series Available
Project Life Cycles and Stakeholders - PROJ0512                     Replacement Course Series Available
Introduction to Project Process Groups and Initiating a Project -   Replacement Course Series Available
PROJ0513 Monitoring & Controlling, and Closing a Project -
Executing,                                                          Replacement Course Series Available
PROJ0515 to IT Project Management
Introduction                                                        Replacement Course Series Available
Functions of IT Project Managers                                    Replacement Course Series Available
The Life Cycle of an IT Project                                     Replacement Course Series Available
Managing the Execution and Control of IT Projects                   Replacement Course Series Available
Managing Efficiencies of IT Projects                                Replacement Course Series Available
Ethics and Professional Knowledge - PROJ0041                        Replacement Course Series Available
Stakeholder Interests and Cultural Diversity - PROJ0042             Replacement Course Series Available
Planning Project Procurement and Requesting Seller Responses -      Replacement Course Series Available
PROJ0601
Choosing Sellers and Administering and Closing Contracts -          Replacement Course Series Available
PROJ0602 Quality - PROJ0561
Planning for                                                        Replacement Course Series Available
Performing Quality Assurance and Control - PROJ0562                 Replacement Course Series Available
Planning and Identifying Project Risk - PROJ0591                    Replacement Course Series Available
Analyzing Project Risk - PROJ0592                                   Replacement Course Series Available
Responding to and Controlling Project Risk - PROJ0593               Replacement Course Series Available
Planning Project Scope - PROJ0531                                   Replacement Course Series Available
Controlling Project Scope - PROJ0532                                Replacement Course Series Available
Elements of Project Time Management - PROJ0541                      Replacement Course Series Available
Project Scheduling - PROJ0542                                       Replacement Course Series Available
Recruiting for the 21st Century: The Market - HR0221                Replacement Course Series Available
Recruiting for the 21st Century: Strategies - HR0222                Replacement Course Series Available
Recruiting Successfully - HR0223                                    Replacement Course Series Available
Online Recruiting - HR0224                                          Replacement Course Series Available
Facilitating Effective Hiring - HR0225                              Replacement Course Series Available
Retention - HR0226                                                  Replacement Course Series Available
Decisions and Risk - PD0243                                         no direct replacement series, but similar content available
Risk Strategies: The Cutting Edge - PD0245                          no direct replacement series, but similar content available
Six Sigma and the Corporate Enterprise - OPER0161                   Replacement Course Series Available
Leadership in Six Sigma - OPER0162                                  Replacement Course Series Available
Organizational Goals and Objectives - OPER0163                      Replacement Course Series Available
History of Organizational Improvement and the Foundations of Six    Replacement Course Series Available
Sigma - OPER0164 Process Management - OPER0165
Overview of Business                                                Replacement Course Series Available
Define the Six Sigma Opportunity - OPER0171                         Replacement Course Series Available
The Six Sigma Project Charter and Plan - OPER0172                   Replacement Course Series Available
Six Sigma Team Leadership - OPER0173                                Replacement Course Series Available
Probability and Statistics - OPER0192                               Replacement Course Series Available
Six Sigma Introduction - OPER0131                                   Updated Courseware Available
Six Sigma: Reducing Variation to Improve Quality - OPER0141         Replacement Course Series Available
Six Sigma: Listening to the Voice of the Customer - OPER0142        Replacement Course Series Available
Six Sigma DMAIC: Defining the Problem - OPER0143                    Replacement Course Series Available
Six Sigma DMAIC: Measuring the Process - OPER0144                   Replacement Course Series Available
Six Sigma DMAIC: Analyzing the Data - OPER0145                      Replacement Course Series Available
Six Sigma DMAIC: Analyzing the Process - OPER0146                   Replacement Course Series Available
Six Sigma DMAIC: Improving the Process - OPER0147                   Replacement Course Series Available
Six Sigma DMAIC: Controlling the Improved Process - OPER0148        Replacement Course Series Available
Introduction to Brand Management                                    Replacement Course Series Available
Building Brand Equity                                               Replacement Course Series Available
Managing the Creative Elements of Brand                             Replacement Course Series Available
Promoting Your Brand to Consumers                                   Replacement Course Series Available
Evaluating Brand Effectiveness                                      Replacement Course Series Available
Managing and Maintaining Brand Equity                               Replacement Course Series Available
Strategic Management - Planning - STGY0301                      No Direct Replacement, but similar content available
Strategic Management - Analysis and Choice - STGY0302           No Direct Replacement, but similar content available
Strategic Management - Corporate Implementation - STGY0303      No Direct Replacement, but similar content available
Elements of Marketing Strategy                                  No Direct Replacement, but similar content available
Analyzing the Market                                            No Direct Replacement, but similar content available
Competitive Factors in Strategic Marketing                      No Direct Replacement, but similar content available
Writing a Marketing Plan: Phase 1                               No Direct Replacement, but similar content available
Writing the Marketing Plan: Creative Strategy                   No Direct Replacement, but similar content available
Creating a Marketing Campaign                                   No Direct Replacement, but similar content available
Marketing Management                                            No Direct Replacement, but similar content available
Financial Analysis for Successful Marketing                     No Direct Replacement, but similar content available
Strategic Planning and Positioning for IT Projects              No Direct Replacement, but similar content available
Strategic Approaches to Managing IT Projects                    No Direct Replacement, but similar content available
Estimating the IT Project Work Effort                           No Direct Replacement, but similar content available
IT Project Leadership, Authority & Accountability               No Direct Replacement, but similar content available
Managing Multiple IT Projects                                   No Direct Replacement, but similar content available
Cost Management and IT Project Trade-offs                       No Direct Replacement, but similar content available
Succession Planning Overview                                    No Direct Replacement, but similar content available
Succession Planning Strategies                                  No Direct Replacement, but similar content available
Succession Planning and Human Resources                         No Direct Replacement, but similar content available
Succession Planning Management                                  No Direct Replacement, but similar content available
The Fundamentals of Supply Chain Management                     Replacement Course Series Available
Supply Chain Management Strategies                              Replacement Course Series Available
Supply Chain Planning and Inventory Management                  Replacement Course Series Available
Supply Chain Management and e-Business                          Replacement Course Series Available
Supply Chain Transportation and Facility Design                 Replacement Course Series Available
Supporting Employees through Change Simulation - MGMT0180       Updated Courseware Available
Beginning the Change Process - MGMT0181                         Updated Courseware Available
Managing Through the Change - MGMT0182                          Updated Courseware Available
Incorporating Change in Your Organization - MGMT0183            Updated Courseware Available
What is Systems Thinking?                                       Outdated Content
Building a Healthy System                                       Outdated Content
Systems-thinking Models and Thinking Skills                     Outdated Content
System Archetypes                                               Outdated Content
Redesigning Your Organization: Part 1                           Outdated Content
Redesigning Your Organization: Part II                          Outdated Content
Taking Systems Thinking into Your Personal Life                 Outdated Content
Your Time and You                                               Replacement Course Series Available
Your Time and You                                               Replacement Course Series Available
Techniques for Improved Time Management                         Replacement Course Series Available
Techniques for Improved Time Management                         Replacement Course Series Available
Developing Excellent Time Management Habits                     Replacement Course Series Available
Developing Excellent Time Management Habits                     Replacement Course Series Available
Taking Control of Your Time Simulation                          Replacement Course Series Available
The Contact Center and Technical Support Agent                  No direct replacement, but similar content available
Technical Support Essentials                                    No direct replacement, but similar content available
Assessing Customer Behavior                                     No direct replacement, but similar content available
Technical Support Agent Survival Skills                         No direct replacement, but similar content available
Telephone Skills for Business Professionals Simulation -        Replacement Course Series Available
COMM0410
Effective Telephone Techniques - COMM0411                       Replacement Course Series Available
Making Telephone Calls Count - COMM0412                         Replacement Course Series Available
TestPrep Certified Associate in Project Management (CAPM)       Certification Exam No Longer Valid
TestPrep Project Management Professional (PMP) PMBOK Guide      Certification Exam No Longer Valid
Third Edition Aligned
Knowledge as Strategy: Performance Improvement - KNOW0111       Outdated Content
The Power of the Learning Organization - KNOW0112               Outdated Content
The Potential of Self-directed Learning - KNOW0113              Outdated Content
Implementing and Evaluating Self-directed Learning - KNOW0114   Outdated Content
Performance Support - KNOW0115                                  Outdated Content
Benchmarking for Best Practices - KNOW0116                    Outdated Content
Effective Administrative Support Professional Simulation -    Replacement Course Series Available
ADM0100
Getting Started--Administrative Support - ADM0101             Replacement Course Series Available
Overview to Effective Business Communication - ADM0102        Replacement Course Series Available
Using Effective Business Communication - ADM0103              Replacement Course Series Available
Administrative Functions - ADM0104                            Replacement Course Series Available
Advancing Your Administrative Career - ADM0105                Replacement Course Series Available
The Fundamentals of Globalization Simulation                  Replacement Course Series Available
Globalization and Our Changing World                          Replacement Course Series Available
Globalization and Your Company                                Replacement Course Series Available
The Process of Globalizing a Product or Service               Replacement Course Series Available
Managing from a Global Viewpoint                              Replacement Course Series Available
The Successful Facilitator Simulation - MGMT0270              Updated Courseware Available
The Role of the Facilitator - MGMT0271                        Updated Courseware Available
Facilitative Fundamentals: Techniques and Tools - MGMT0272    Updated Courseware Available
Facilitating Work Groups and Meetings - MGMT0273              Updated Courseware Available
Facilitating Challenging Situations - MGMT0274                Updated Courseware Available
Facilitative Formats and Tools: Offering Options - MGMT0275   Updated Courseware Available
The Facilitative Leader - MGMT0276                            Updated Courseware Available
Starting the Change Process                                   Replacement Course Series Available
Managing the Change Process                                   Replacement Course Series Available
Integrating Change in Your Organization                       Replacement Course Series Available
Using Change Process to Support Employees Simulation          Replacement Course Series Available
Using Change Process to Support Teams Simulation              Replacement Course Series Available
Principles of Financial Statements - FIN0251                  No direct replacement, but similar content available
Components of Financial Statements - FIN0252                  No direct replacement, but similar content available
Analyzing the Income Statement and Balance Sheet - FIN0253    No direct replacement, but similar content available
The Income Statement and Balance Sheet Connection - FIN0254   No direct replacement, but similar content available
Analyzing Cash Flow - FIN0255                                 No direct replacement, but similar content available
Ratio Analysis for Financial Statements - FIN0256             No direct replacement, but similar content available
Credibility and Disclosure in an Annual Report - FIN0257      No direct replacement, but similar content available
Analyzing an Annual Report - FIN0258                          No direct replacement, but similar content available
Introduction to Signals and Signal Transmission - 84650_eng   Outdated content
Working More Effectively Simulation - PD0150                  Replacement Course Series Available
You and Your Time - PD0151                                    Replacement Course Series Available
Techniques for Better Time Management - PD0152                Replacement Course Series Available
Developing Good Time Management Habits - PD0153               Replacement Course Series Available
Difficult People in the Workplace Environment                 Replacement Course Series Available
How to Work with Aggressive People                            Replacement Course Series Available
How to Work with Negative People and Procrastinators          Replacement Course Series Available
How to Work with Arrogant and Duplicitous People              Replacement Course Series Available
Working with and Managing Difficult People Simulation         Replacement Course Series Available
Effective Communication with Difficult Coworkers Simulation   Replacement Course Series Available
Making the Right Outsourcing Decision                         Outdated Content
Planning the Outsourcing Deal                                 Outdated Content
The Outsourcing Project                                       Outdated Content
Determining Project Quality Standards and Milestones          Outdated Content
Measuring Project Outsourcing Success                         Outdated Content
Hazardous Waste Generator (Awareness) - ENV0102               Updated Courseware Available
HIPAA: Electronic Health Data Transactions - HR0191           Updated Courseware Available
HIPAA: Evaluating the Impact of the Privacy Rule - HR0192     Updated Courseware Available
HIPAA: Implementing Privacy Rules - HR0193                    Updated Courseware Available
HIPAA: Securing Protected Health Information - HR0194         Updated Courseware Available
HIPAA Privacy Rules                                           Updated Courseware Available
Family and Medical Leave Act (FMLA) - HR0154                  Updated Courseware Available
Equal Employment Opportunity (EEO) - HR0155                   Updated Courseware Available
Rightful Termination - HR0157                                 Updated Courseware Available
Drug-free Workplace - HR0164                                  Updated Courseware Available
Sarbanes-Oxley: Whistleblower Protection                            Updated Courseware Available
Export Controls                                                     Updated Courseware Available
Antitrust--Overview                                                 Updated Courseware Available
E-mail and Internet Use                                             Updated Courseware Available
Foreign Corrupt Practices Act                                       Updated Courseware Available
Intellectual Property Overview                                      Updated Courseware Available
Americans with Disabilities Act (ADA)                               Updated Courseware Available
Fair Labor Standards Act (FLSA)                                     Updated Courseware Available
Interviewing and Hiring Practices                                   Updated Courseware Available
The Sarbanes-Oxley Act of 2002                                      Updated Courseware Available
Access to Medical and Exposure Records - SAH0401                    Updated Courseware Available
Asbestos Awareness - SAH0403                                        Updated Courseware Available
Back Safety - SAH0404                                               Updated Courseware Available
Bloodborne Pathogens - SAH0406                                      Updated Courseware Available
Confined Space Entry - SAH0414                                      Updated Courseware Available
Defensive Driving Techniques - SAH0418                              Updated Courseware Available
Electrical Safety Awareness - SAH0419                               Updated Courseware Available
Emergency Response - SAH0422                                        Updated Courseware Available
Ergonomics Awareness - SAH0424                                      Updated Courseware Available
Fall Protection Awareness - SAH0425                                 Updated Courseware Available
Fire Prevention and Safety - SAH0427                                Updated Courseware Available
Forklift Safety - SAH0433                                           Updated Courseware Available
Hazard Communication - SAH0435                                      Updated Courseware Available
Hearing Conservation - SAH0438                                      Updated Courseware Available
Heat Stress - SAH0441                                               Updated Courseware Available
Ladder and Scaffolding Safety - SAH0447                             Updated Courseware Available
Lockout/Tagout - SAH0452                                            Updated Courseware Available
Machine Guarding Safety - SAH0454                                   Updated Courseware Available
Material Handling and Storage - SAH0455                             Updated Courseware Available
Personal Protective Equipment - SAH0461                             Updated Courseware Available
Respiratory Protection - SAH0474                                    Updated Courseware Available
Americans with Disabilities Act - HR0156                            Updated Courseware Available
Conflicts of Interest - HR0163                                      Updated Courseware Available
Record Retention Policy - HR0166                                    Updated Courseware Available
ECDL/ICDL 4 Module 1: Concepts of Information Technology (IT) -     Outdated Non-US certification courseware
Computers and IT - 208386_eng of Information Technology (IT) -
ECDL/ICDL 4 Module 1: Concepts                                      Outdated Non-US certification courseware
ECDL/ICDL 4 - 208426_eng
IT in Daily LifeModule 2: Using the Computer and Managing Files -   Outdated Non-US certification courseware
Using Windows XP - 209091_eng Computer and Managing Files -
ECDL/ICDL 4 Module 2: Using the                                     Outdated Non-US certification courseware
Files and Folders - 210026_eng Computer and Managing Files -
ECDL/ICDL 4 Module 2: Using the                                     Outdated Non-US certification courseware
CustomizationModule 5: Database - Getting Started with Access
ECDL/ICDL 4 - 210027_eng                                            Outdated Non-US certification courseware
2003 - 210475_eng 7: Information and Communication - Using IE
ECDL/ICDL 4 Module                                                  Outdated Non-US certification courseware
6 - 210559_eng
ECDL/ICDL 4 Module 7: Information and Communication - Using         Outdated Non-US certification courseware
Web Sites in4IE 6 - 210573_eng - Basic Access 2003 Tables -
ECDL/ICDL Module 5: Database                                        Outdated Non-US certification courseware
210582_eng4 Module 5: Database - Basic Access 2003 Forms -
ECDL/ICDL                                                           Outdated Non-US certification courseware
210684_eng4 Module 5: Database - Access 2003 Queries and
ECDL/ICDL                                                           Outdated Non-US certification courseware
Reports - 210721_eng7: Information and Communication -
ECDL/ICDL 4 Module                                                  Outdated Non-US certification courseware
Introducing Outlook 2003Information and Communication - Outlook
ECDL/ICDL 4 Module 7: - 210848_eng                                  Outdated Non-US certification courseware
2003 E-mail 4 210849_eng
ECDL/ICDL - Module 4: Spreadsheets - Basic Features of Excel        Outdated Non-US certification courseware
2003 - 210894_eng 4: Spreadsheets - Formatting Data in Excel
ECDL/ICDL 4 Module                                                  Outdated Non-US certification courseware
2003 - 210895_eng 4: Spreadsheets - Printing and Using Charts
ECDL/ICDL 4 Module                                                  Outdated Non-US certification courseware
in Excel 2003 - 210896_eng
ECDL/ICDL 4 Module 4: Spreadsheets - Formulas and Functions in      Outdated Non-US certification courseware
Excel 2003 -4 Module 7: Information and Communication - Outlook
ECDL/ICDL 210897_eng                                                Outdated Non-US certification courseware
2003 Messages - 211028_eng
ECDL/ICDL 4 Module 6: Presentation - Introducing PowerPoint         Outdated Non-US certification courseware
2003 - 211781_eng 6: Presentation - Slide Layout and Design in
ECDL/ICDL 4 Module                                                  Outdated Non-US certification courseware
PowerPoint 2003 - 211815_eng
ECDL/ICDL 4 Module 6: Presentation - Charts and Multimedia in       Outdated Non-US certification courseware
PowerPoint 2003 - 211839_eng
ECDL/ICDL 4 Module 6: Presentation - Finalizing Presentations in    Outdated Non-US certification courseware
PowerPoint 2003 - 211857_eng
ECDL/ICDL 4 Module 3: Word Processing - Getting Started with        Outdated Non-US certification courseware
Word 2003 -4 Module 3: Word Processing - Word 2003 Text and
ECDL/ICDL 212610_eng                                                Outdated Non-US certification courseware
Paragraphs - 212620_eng
ECDL/ICDL 4 Module 3: Word Processing - Editing and Printing in    Outdated Non-US certification courseware
ECDL/ICDL 212629_eng
Word 2003 -4 Module 3: Word Processing - Formatting and Editing    Outdated Non-US certification courseware
in Word 2003 - 212639_eng Processing - Working with
ECDL/ICDL 4 Module 3: Word                                         Outdated Non-US certification courseware
Documents in Module 3: Word Processing - Tables and Graphics in
ECDL/ICDL 4 Word 2003 - 212649_eng                                 Outdated Non-US certification courseware
Setting up 212656_eng
Word 2003a- Site and Adding Content in Dreamweaver 8               New Version Available
Adding Links, Images, and Flash Objects in Dreamweaver 8           New Version Available
Tables, Accessibility, and Standards in Dreamweaver 8              New Version Available
Reusing Content in Dreamweaver 8                                   New Version Available
Creating Interactive Web Pages in Dreamweaver 8                    New Version Available
Working with Cascading Style Sheets in Dreamweaver 8               New Version Available
Site Testing and Maintenance in Dreamweaver 8                      New Version Available
FrontPage 2002 Basics                                              New Version Available
Enhancing and Managing Web Sites with FrontPage 2002               New Version Available
TestPrep 502 Macromedia Flash MX 2004 Designer                      Certification Exam No Longer Valid
General Security Concepts - 84869_eng                               New Version Available
Communications Security - 84870_eng                                 New Version Available
Infrastructure Security - 84871_eng                                 New Version Available
Operational and Organizational Security - 84873_eng                 New Version Available
Servers and their Components                                        New Version Available
IDE, SCSI, and Server Storage                                       New Version Available
Installation and Configuration                                      New Version Available
Upgrading                                                           New Version Available
Disaster Recovery and Server Backups                                New Version Available
Maintenance and Environment                                         New Version Available
Troubleshooting Servers                                             New Version Available
Cisco CVOICE 6.0: VoIP Overview                                     New Version Available
Cisco CVOICE 6.0: Understanding VoIP Components and Requirements Version Available
                                                                    New
Cisco CVOICE 6.0: Understanding Call Types, Analog Voice Ports, and Dial PeersAvailable
                                                                    New Version
Cisco CVOICE 6.0: Configuring Digital Voice Ports                   New Version Available
Cisco CVOICE 6.0: VoIP Gateway Implementation                       New Version Available
Cisco CVOICE 6.0: Dial Plans and Numbering Plans                    New Version Available
Cisco CVOICE 6.0: Digit Manipulation, Path Selection, and Calling Privileges
                                                                    New Version Available
Cisco CVOICE 6.0: Introducing H.323 Gatekeepers                     New Version Available
Cisco CVOICE 6.0: Configuring Basic Gatekeeper Functionality        New Version Available
Cisco CVOICE 6.0: ITSP Connectivity                                 New Version Available
ADO.NET Connections and Commands - 129900_eng                      New Version Available
Building ADO.NET DataSets - 129901_eng                             New Version Available
Advanced ADO.NET Programming - 129902_eng                          New Version Available
Exchange Server 2003: Designing and Planning Deployment            Vendor Retired Content
                                                                   Vendor Retired Content
Exchange Server 2003: Planning for Active Directory and Designing a Messaging Infrastructure
                                                                   Vendor
Exchange Server 2003: Designing Data Management and Fault Tolerance Retired Content
Exchange Server 2003: Designing Server and Client Connectivity     Vendor Retired Content
Exchange Server 2003: Planning Security                            Vendor Retired Content
Exchange Server 2003: Installation                                 Vendor Retired Content
Exchange Server 2003: Upgrades and Migration                       Vendor Retired Content
                                                                   Vendor Retired
Exchange Server 2003: Configuration for Exchange and Foreign Messaging SystemsContent
                                                                   Vendor
Exchange Server 2003: Recipients, User Objects, Groups, and Address ListsRetired Content
Exchange Server 2003: Core Component Management                    Vendor Retired Content
Exchange Server 2003: Computer Management                          Vendor Retired Content
Exchange Server 2003: Security Implementation                      Vendor Retired Content
Exchange Server 2003: Configuration for Management                 Vendor Retired Content
Deploying Windows SharePoint Services 3.0                          Vendor Retired Content
                                                                   Vendor Retired Content
Configure Network Infrastructure for Windows SharePoint Services 3.0
Configure Security for Windows SharePoint Services 3.0             Vendor Retired Content
Administer Windows SharePoint Services 3.0                         Vendor Retired Content
Advanced Customization in Windows SharePoint Services 3.0          Vendor Retired Content
Monitor Windows SharePoint Services 3.0                            Vendor Retired Content
Using Globalization Support in Oracle 10g                          New Version Available
                                                                      in Oracle 10g
Controlling the Oracle Listener and Enabling Distributed TransactionsNew Version Available
Performing and Managing Backups in Oracle 10g                        New Version Available
Advanced Database Recovery and Repair in Oracle 10g                  New Version Available
Using Flashback Technology in Oracle 10g                             New Version Available
Optimizing Database Performance in Oracle 10g                        New Version Available
Managing Storage and System Resources in Oracle 10g                  New Version Available
Using the Scheduler to Automate Tasks in Oracle 10g                  New Version Available
Using Advanced Features in Oracle 10g                                New Version Available
TestPrep 156-215 Check Point Certified Security Administrator        Certification Exam No Longer Valid
(CCSA) NGX
TestPrep 1D0-470 CIW Security Professional - TP1D0470_eng            Certification Exam No Longer Valid
TestPrep 1D0-510 CIW v5 Foundations                                      Certification Exam   No Longer Valid
TestPrep 1Z0-007 Introduction to Oracle9i: SQL - TP1Z0007_eng            Certification Exam   No Longer Valid
TestPrep 1Z0-031 Oracle9i Database: Fundamentals I -                     Certification Exam   No Longer Valid
TP1Z0031_eng Oracle9i Database: Fundamentals II -
TestPrep 1Z0-032                                                         Certification Exam   No Longer Valid
TP1Z0032_eng Oracle9i Database: Performance Tuning -
TestPrep 1Z0-033                                                         Certification Exam   No Longer Valid
TP1Z0033_eng Oracle Database 10g: Administration I -
TestPrep 1Z0-042                                                         Certification Exam   No Longer Valid
TP1Z0042_eng A+ Essentials
TestPrep 220-601                                                         Certification Exam   No Longer Valid
TestPrep 220-603 A+ Remote Support Technician                            Certification Exam   No Longer Valid
TestPrep 220-604 A+ Depot Technician                                     Certification Exam   No Longer Valid
TestPrep CX-310-035 Sun Certified Programmer for the Java 2              Certification Exam   No Longer Valid
Platform 1.4 - Object-Oriented Analysis and Design with UML -
TestPrep 486 TP310035_eng                                                Certification Exam   No Longer Valid
TP486_eng
TestPrep 640-811 Interconnecting Cisco Network Devices (ICND) -          Certification Exam   No Longer Valid
TP640811_eng Introduction to Cisco Networking Technologies
TestPrep 640-821                                                         Certification Exam   No Longer Valid
TestPrep TP640821_eng
(INTRO) -642-812 Building Converged Cisco Multilayer Switched            Certification Exam   No Longer Valid
Networks 642-825 Implementing Secure Converged Wide Area
TestPrep (BCMSN)                                                         Certification Exam   No Longer Valid
Networks (ISCW)
TestPrep 642-845 Optimizing Converged Cisco Networks (ONT)               Certification Exam   No Longer Valid
TestPrep 642-901 Building Scalable Cisco Internetworks (BSCI)            Certification Exam   No Longer Valid
TestPrep 70-089 Planning, Deploying, and Managing Microsoft              Certification Exam   No Longer Valid
Systems Management Server 2003
TestPrep 70-210 Installing, Configuring, and Administering               Certification Exam   No Longer Valid
Microsoft Windows 2000 Professional - TP70210_eng
TestPrep 70-215 Installing, Configuring, and Administering               Certification Exam   No Longer Valid
Microsoft Windows 2000 Serverand Administering a Microsoft
TestPrep 70-216 Implementing - TP70215_eng                               Certification Exam   No Longer Valid
TestPrep 2000 Network Infrastructure - TP70216_eng
Windows 70-217 Implementing and Administering a Microsoft                Certification Exam   No Longer Valid
Windows 70-218 Managing a Microsoft Windows- 2000 Network
TestPrep 2000 Directory Services Infrastructure TP70217_eng              Certification Exam   No Longer Valid
Environment - TP70218_eng Microsoft Windows 2000 Directory
TestPrep 70-219 Designing a                                              Certification Exam   No Longer Valid
Services Infrastructure - TP70219_eng a Microsoft Windows 2000
TestPrep 70-220 Designing Security for                                   Certification Exam   No Longer Valid
Network - 70-221 Designing a Microsoft Windows 2000 Network
TestPrep TP70220_eng                                                     Certification Exam   No Longer Valid
Infrastructure - TP70221_eng Microsoft Windows NT 4.0 to
TestPrep 70-222 Migrating from                                           Certification Exam   No Longer Valid
Microsoft Windows 2000 - TP70222_engand Administering
TestPrep 70-223 Installing, Configuring,                                 Certification Exam   No Longer Valid
Microsoft Clustering Services by Using Microsoft Windows 2000
TestPrep 70-224 Installing, Configuring, and Administering               Certification Exam   No Longer Valid
TestPrep 70-225 Designing and - TP70224_eng
Microsoft Exchange 2000 ServerDeploying a Messaging                      Certification Exam   No Longer Valid
Infrastructure with MicrosoftAdministering Microsoft Internet Security
Installing, Configuring, and Exchange 2000 Server - TP70225_eng          Certification Exam   No Longer Valid
TestPrep 70-228 (ISA) Server 2000, Enterprise Edition -
and Acceleration Installing, Configuring, and Administering              Certification Exam   No Longer Valid
TestPrep SQL Server 2000 Enterprise Edition -Databases with
Microsoft 70-229 Designing and Implementing TP70228_eng                  Certification Exam   No Longer Valid
Microsoft 70-292 Managing and Maintaining a Microsoft Windows
TestPrep SQL Server 2000 Enterprise Edition - TP70229_eng                Certification Exam   No Longer Valid
TestPrep 70-296 Planning, Implementing, and Maintaining a 2000 -
Server 2003 Environment for an MCSA Certified on Windows                 Certification Exam   No Longer Valid
Microsoft 70-300 Analyzing Requirements and Defining Microsoft
TestPrep Windows Server 2003 Environment for an MCSE Certified           Certification Exam   No Longer Valid
TestPrep 70-305 Developing- and Implementing Web Applications
.NET Solution Architectures TP70300_eng                                  Certification Exam   No Longer Valid
with Microsoft Visual Basic .NET Implementing Windows-based
TestPrep 70-306 Developing and and Microsoft Visual Studio .NET -        Certification Exam   No Longer Valid
TestPrep 70-310 Microsoft Visual Web .NET and Microsoft
Applications with Developing XML Basic Services and Server Visual        Certification Exam   No Longer Valid
TestPrep 70-350 Microsoft Visual Basic Internet Security and
Components withImplementing Microsoft.NET and the Microsoft              Certification Exam   No Longer Valid
Acceleration (ISA) Server 2004 and Maintaining Windows Vista
TestPrep 70-624 TS: Deploying                                            Certification Exam   No Longer Valid
TestPrep 2007 TS: Windows Server 2008 Active
Client and70-640Microsoft Office System Desktops Directory,              Certification Exam   No Longer Valid
Configuring
TestPrep E20-001 Information Storage and Management (Storage             Certification Exam   No Longer Valid
Technology Foundations)
TestPrep N10-003 Network+ 2005                                           Certification Exam   No Longer Valid
TestPrep Systems Security Certified Practitioner (SSCP)                  Certification Exam   No Longer Valid
TestPrep SY0-101 Security+ - TPSY0101_eng                                Certification Exam   No Longer Valid
TestPrep XK0-002 Linux+                                                  Certification Exam   No Longer Valid
TestPrep 642-801 Building Scalable Cisco Internetworks (BSCI) -          Certification Exam   No Longer Valid
TP642801_eng
TestPrep 642-811 Building Cisco Multilayer Switched Networks   Certification Exam   No Longer Valid
TestPrep - TP642811_eng
(BCMSN) 642-821 Building Cisco Remote Access Networks          Certification Exam   No Longer Valid
(BCRAN) - TP642821_eng
TestPrep 642-831 Cisco Internetwork Troubleshooting (CIT) -    Certification Exam   No Longer Valid
TP642831_eng C# - TS: Microsoft .NET Framework - Application
TestPrep 70-536                                                Certification Exam   No Longer Valid
Development Foundation
TestPrep Project Management Professional (PMP) -               Certification Exam   No Longer Valid
TPPMP2002_eng Cisco Certified Network Associate (CCNA) -
TestPrep 640-801                                               Certification Exam   No Longer Valid
TP640801_eng
               VA TMS ITEM ID-
                                                                      Name of SkillSoft Replacement Serie(s)
              Replacement Course
                                                  Performance Appraisal Essentials , Appraising Performance
                                                  Performance Appraisal Essentials , Appraising Performance
                                                  Performance Appraisal Essentials , Appraising Performance
                                                  Performance Appraisal Essentials , Appraising Performance
                                                  Accounting Fundamentals
                                                  Accounting Fundamentals
                                                  Accounting Fundamentals
                                                  Accounting Fundamentals
                                                  Accounting Fundamentals
                                                  Accounting Fundamentals
                                                  Accounting Fundamentals
                                                  Accounting Fundamentals
                                                  Accounting Fundamentals
                                                  No Replacement
                                                  Critical Thinking Essentials
                                                  Critical Thinking Essentials
                                                  Critical Thinking Essentials
                                                  Critical Thinking Essentials
                                                  Critical Thinking Essentials
                                                  Critical Thinking Essentials
                                                  Critical Thinking Essentials
                                                  Critical Thinking Essentials
                                                  Critical Thinking Essentials
                                                  Critical Thinking Essentials
                                                  No Replacement
                                                  No Direct Replacement
                                                  No Direct Replacement
                                                  No Direct Replacement
                                                  No Direct Replacement
                                                  No Direct Replacement
                                                  No Direct Replacement
                                                  No Direct Replacement
                                                  Essential Skills for Administrative Support Professionals
                                                  Essential Skills for Administrative Support Professionals
                                                  Essential Skills for Administrative Support Professionals
                                                  Essential Skills for Administrative Support Professionals
                                                  Essential Skills for Administrative Support Professionals
                                             Anger Management Essentials
                                             Anger Management Essentials
                                             Performance Appraisal Essentials
                                             Performance Appraisal Essentials
1310138-Interpersonal Communication: Communicating Assertively
1310138-Interpersonal Communication: Communicating Assertively
1310138-Interpersonal Communication: Communicating Assertively
                                             Essentials of Interviewing and Hiring
                                             Essentials of Interviewing and Hiring
                                             Essentials of Interviewing and Hiring
                                             Essentials of Interviewing and Hiring
                                             Essentials of Interviewing and Hiring
                                             Essentials of Interviewing and Hiring
                                             Essentials of Interviewing and Hiring
1278111-Effective Interfunctional Relationships
1278111-Effective Interfunctional Relationships
1278111-Effective Interfunctional Relationships
1278111-Effective Interfunctional Relationships
1278111-Effective Interfunctional Relationships
1278111-Effective Interfunctional Relationships
                                                  Peer Relationships
                                                  Peer Relationships
                                                  Peer Relationships
                                                  Peer Relationships
                                                  Peer Relationships
                                                  Business Ethics
                                                  Business Ethics
                                                  Business Ethics
                                                  Business Ethics
1278106-Standard Business Etiquette
1278106-Standard Business Etiquette
1278106-Standard Business Etiquette
1278106-Standard Business Etiquette
1278106-Standard Business Etiquette
                                                  Business Grammar Basics
                                                  Business Grammar Basics
                                                  Business Grammar Basics
                                                  Business Grammar Basics
                                                  Interpersonal Communication
                                                  Interpersonal Communication
                                                  Interpersonal Communication
                                                  Interpersonal Communication
                                                  Interpersonal Communication
                                                  Interpersonal Communication
                                                  Interpersonal Communication
                                                  Interpersonal Communication
                                                  Interpersonal Communication
                                                  Interpersonal Communication
                                                  Interpersonal Communication
                                                  Interpersonal Communication
1278282-Working for Your Inner Boss: Personal Accountability
1278282-Working for Your Inner Boss: Personal Accountability
1278282-Working for Your Inner Boss: Personal Accountability
1278282-Working for Your Inner Boss: Personal Accountability
                                                Business Writing Basics
                                                Business Writing Basics
                                                Business Writing Basics
                                                Business Writing Basics
                                                Business Writing Basics
                                                Business Writing Basics
                                                Business Writing Basics
                                                Certified Business Analysis Professional (CBAP™)
                                                Certified Business Analysis Professional (CBAP™)
                                                Certified Business Analysis Professional (CBAP™)
                                                Certified Business Analysis Professional (CBAP™)
                                                Certified Business Analysis Professional (CBAP™)
                                                Certified Business Analysis Professional (CBAP™)
                                                Certified Business Analysis Professional (CBAP™)
                                                Certified Business Analysis Professional (CBAP™)
                                                Business Coaching Essentials
                                                Business Coaching Essentials
                                                Business Coaching Essentials
                                                Business Coaching Essentials
                                                Business Coaching Essentials
                                                Business Coaching Essentials
                                                Business Coaching Essentials
                                                Business Coaching Essentials
                                               Business Coaching Essentials
                                               Business Coaching Essentials
                                               Business Coaching Essentials
                                               Business Coaching Essentials
                                               Business Coaching Essentials
                                               Business Coaching Essentials
                                               Managing Organizational Change
                                               Business Coaching Essentials
1310138-Interpersonal Communication: Communicating Assertively
1310138-Interpersonal Communication: Communicating Assertively
1310138-Interpersonal Communication: Communicating Assertively
                                             Competitive Marketing Strategies
                                             Competitive Marketing Strategies
                                             Workplace Conflict
                                             Workplace Conflict
                                             Workplace Conflict
                                             Workplace Conflict
                                             Workplace Conflict
                                             Workplace Conflict
                                             No Replacement
                                             No Replacement
                                             No Replacement
                                             No Replacement
                                             No Replacement
                                             No Replacement
                                             Similar content in CUST014 , Internal Customer Service
                                             Similar content in CUST014 , Internal Customer Service
                                             Similar content in CUST014 , Internal Customer Service
                                             Similar content in CUST014 , Internal Customer Service
                                             Similar content in CUST014 , Internal Customer Service
                                             Similar content in CUST014 , Internal Customer Service
                                             Leading Teams
                                             Leading Teams
                                             Leading Teams
                                             Leading Teams
                                             Leading Teams
                                             Leading Teams
                                             Generating Creative & Innovative Ideas
                                             Generating Creative & Innovative Ideas
                                             Generating Creative & Innovative Ideas
                                             Generating Creative & Innovative Ideas
                                             Generating Creative & Innovative Ideas
                                               Management Essentials
                                               Management Essentials
                                               Management Essentials
                                               Management Essentials
                                               Management Essentials
                                               No Replacement
                                               Workplace Conflict
                                               Workplace Conflict
                                               Workplace Conflict
                                               Workplace Conflict
                                               Workplace Conflict
                                               Dealing with Organizational Change
                                               Dealing with Organizational Change
                                               Dealing with Organizational Change
                                               Dealing with Organizational Change
                                               Problem Solving and Decision Making Strategies
                                                   Problem Solving and Decision Making Strategies
                                                   Problem Solving and Decision Making Strategies
                                                   Problem Solving and Decision Making Strategies
                                                   Problem Solving and Decision Making Strategies
                                                   Problem Solving and Decision Making Strategies
                                                   Problem Solving and Decision Making Strategies
                                                   Problem Solving and Decision Making Strategies
1279433-Delegating Effectively Simulation
1283044-The Basics of Delegation
1279477-Delegation: the Personal Approach
1279476-Managing Delegation
                                                   Basic Presentation Skills
                                                   Basic Presentation Skills
                                                   Basic Presentation Skills
                                                   Basic Presentation Skills
                                                   Microsoft Windows Vista Client for Enterprise Support Technicians
                                                   Microsoft Windows Vista Client for Enterprise Support Technicians
                                                   Microsoft Windows Vista Client for Enterprise Support Technicians
                                                   Microsoft Windows Vista Client for Enterprise Support Technicians
                                                   Microsoft Windows Vista Client for Enterprise Support Technicians
                                                   Microsoft Windows Vista Client for Enterprise Support Technicians
                                                   No Replacement
1278174-The Effective Business Meeting Simulation
1278086-Planning an Effective Business Meeting
1278087-Leading an Effective Business Meeting
1278088-Participating Effectively in a Business Meeting
                                                   Essentials of Interviewing and Hiring
                                                   Essentials of Interviewing and Hiring
                                                   Essentials of Interviewing and Hiring
                                                   Essentials of Interviewing and Hiring
                                                   Essentials of Interviewing and Hiring
                                                   Essentials of Interviewing and Hiring
                                                   Essentials of Interviewing and Hiring
                                                   Listening Essentials
                                                   Listening Essentials
                                                   Listening Essentials
                                                   Listening Essentials
                                                   Listening Essentials
                                                   Listening Essentials
                                                   Listening Essentials
                                                   Listening Essentials
                                                   Listening Essentials
                                                   Listening Essentials
                                                   Constructive Feedback and Criticism
                                                   Constructive Feedback and Criticism
                                                   Constructive Feedback and Criticism
                                                   Constructive Feedback and Criticism
                                                   Constructive Feedback and Criticism
                                                   Constructive Feedback and Criticism
                                                   Constructive Feedback and Criticism
                                                   Managing Experts
                                                   E-mail Essentials for Business
                                                   E-mail Essentials for Business
                                                   Emotional Intelligence Essentials
                                                   Emotional Intelligence Essentials
                                                   Emotional Intelligence Essentials
                                                   Emotional Intelligence Essentials
                                                   Emotional Intelligence Essentials
                                     Emotional Intelligence Essentials
                                     Emotional Intelligence Essentials
                                     Emotional Intelligence Essentials
                                     Emotional Intelligence Essentials
                                     Emotional Intelligence Essentials
                                     Emotional Intelligence Essentials
                                     Emotional Intelligence Essentials
                                     Management Essentials
                                     Management Essentials
                                     Management Essentials
                                     Management Essentials
                                     Management Essentials
                                     Management Essentials
                                     Management Essentials
                                     Management Essentials
1278156-Making Decisions Ethically
1278156-Making Decisions Ethically
1278156-Making Decisions Ethically
1278156-Making Decisions Ethically
1278156-Making Decisions Ethically
                                     Customer Service Fundamentals
                                     Customer Service Fundamentals
                                     Customer Service Fundamentals
                                     Customer Service Fundamentals
                                     Customer Service Fundamentals
                                     Customer Service Fundamentals
                                     Customer Service Fundamentals
                                     Customer Service Fundamentals
                                     Customer Service Fundamentals
                                     Customer Service Fundamentals
                                     Customer Service Fundamentals
                                     Customer Service Fundamentals
                                     Customer Service Fundamentals
                                     Managing Your Career
                                     Managing Your Career
                                     Managing Your Career
                                     Managing Your Career
                                     Managing Your Career
                                     Managing Your Career
                                     Managing Your Career
                                     Sales Foundations
                                     Sales Foundations
                                     Sales Foundations
                                     Sales Foundations
                                     Sales Foundations
                                     Finance and Accounting Essentials for Non-financial Professionals
                                     Finance and Accounting Essentials for Non-financial Professionals
                                     Finance and Accounting Essentials for Non-financial Professionals
                                     Finance and Accounting Essentials for Non-financial Professionals
                                     similar content in these : Customer Service Representative Professionalism,   Customer Service Represen
                                     similar content in these : Customer Service Representative Professionalism,   Customer Service Represen
                                     similar content in these : Customer Service Representative Professionalism,   Customer Service Represen
                                     similar content in these : Customer Service Representative Professionalism,   Customer Service Represen
                                     similar content in these : Customer Service Representative Professionalism,   Customer Service Represen
                                     Finance and Accounting Essentials for Non-financial Professionals
                                     Finance and Accounting Essentials for Non-financial Professionals
                                     Finance and Accounting Essentials for Non-financial Professionals
                                     Finance and Accounting Essentials for Non-financial Professionals
                                             No Replacement
                                             No Replacement
                                             No Replacement
                                             No Replacement
                                             No Replacement
                                             No Replacement
                                             Getting Results without Direct Authority
                                             Getting Results without Direct Authority
                                             Getting Results without Direct Authority
                                             Getting Results without Direct Authority
                                             Getting Results without Direct Authority
                                             Getting Results without Direct Authority
                                             Getting Results without Direct Authority
                                             Negotiation Essentials
                                             Negotiation Essentials
                                             Negotiation Essentials
                                             Negotiation Essentials
                                             Negotiation Essentials
                                             Negotiation Essentials
                                             Negotiation Essentials
                                             Negotiation Essentials
                                             Basic Presentation Skills
                                             Basic Presentation Skills
                                             Basic Presentation Skills
                                             Management Essentials
                                             Management Essentials
                                             Management Essentials
                                             Management Essentials
                                             Management Essentials
                                             Management Essentials
                                             Management Essentials
                                             Management Essentials
1279070-Sexual Harassment at Work (HRCI/PHR - 2007-aligned)
1279070-Sexual Harassment at Work (HRCI/PHR - 2007-aligned)
1279070-Sexual Harassment at Work (HRCI/PHR - 2007-aligned)
                                              Leading Teams
                                              Leading Teams
                                              Leading Teams
                                              Leading Teams
                                              Leading Teams
                                              Leading Teams
                                              Customer Service Fundamentals
                                              Customer Service Fundamentals
                                              Customer Service Fundamentals
                                              Customer Service Fundamentals
                                              Customer Service Fundamentals
                                              Customer Service Fundamentals
                                              Customer Service Fundamentals
                                              Customer Service Fundamentals
                                              Customer Service Fundamentals
1278963-Creating a Positive Attitude
1278963-Creating a Positive Attitude
1278963-Creating a Positive Attitude
                                             How to Write an Effective Internal Business Case
                                             How to Write an Effective Internal Business Case
                                             How to Write an Effective Internal Business Case
                                             How to Write an Effective Internal Business Case
                                             How to Write an Effective Internal Business Case
                                                 HRCI Professional in Human Resources (PHR)
                                                 HRCI Professional in Human Resources (PHR)
                                                 HRCI Professional in Human Resources (PHR)
                                                 HRCI Professional in Human Resources (PHR)
                                                 HRCI Professional in Human Resources (PHR)
                                                 HRCI Professional in Human Resources (PHR)
                                                 HRCI Professional in Human Resources (PHR)
                                                 HRCI Professional in Human Resources (PHR)
                                                 HRCI Professional in Human Resources (PHR)
                                                 HRCI Professional in Human Resources (PHR)
                                                 HRCI Professional in Human Resources (PHR)
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1365337-The Information Technology Industry Overview: Version 3
1365338-The Federal Government Industry Overview: Version 3 Series
1349503-The Telecommunications Industry Overview: Version 3
1368478-The Automotive Industry Overview: Version 3
1365336-The Pharmaceutical Industry Overview: Version 3
1371906-The Food and Beverage Industry Overview: Version 3
1349504-The Health Care Industry Overview: Version 3
1328300-The Banking Industry Overview
1365335-The Manufacturing Industry Overview: Version 3
1351981-The Retail Industry Overview: Version 3
1349503-The Telecommunications Industry Overview: Version 3
1351971-The Insurance Industry Overview: Version 3
1365337-The Information Technology Industry Overview: Version 3
1365338-The Federal Government Industry Overview: Version 3 Series
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                                                 Similar content in these : Internal Customer Service, Technical Support Skills
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                                                 Internal Customer Service
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                                                 International Communications
                                                 International Communications
                                                 Fundamentals of Cross Cultural Communication
                                                 Fundamentals of Cross Cultural Communication
                                                 Fundamentals of Cross Cultural Communication
                                                 Fundamentals of Cross Cultural Communication
                                                 Fundamentals of Cross Cultural Communication
                                                 Interpersonal Communication
                                                 Interpersonal Communication
                                                 Interpersonal Communication
                                                 Interpersonal Communication
                                                 Interpersonal Communication
                                                 Interpersonal Communication
                                                 Interpersonal Communication
                                                 Interpersonal Communication
                                                 Interpersonal Communication
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IT Infrastructure Library (ITIL) v3 Foundation Syllabus v4.2
IT Infrastructure Library (ITIL) v3 Foundation Syllabus v4.2
IT Infrastructure Library (ITIL) v3 Foundation Syllabus v4.2
IT Infrastructure Library (ITIL) v3 Foundation Syllabus v4.2
IT Infrastructure Library (ITIL) v3 Foundation Syllabus v4.2
IT Infrastructure Library (ITIL) v3 Foundation Syllabus v4.2
No Replacement
No Replacement
No Replacement
No Replacement
No Replacement
No Replacement
Leadership Essentials
Leadership Essentials
Leadership Essentials
Leadership Essentials
Leadership Essentials
Leadership Essentials
Leadership Essentials
Leadership Essentials
Workforce Generations
Workforce Generations
Workforce Generations
Workforce Generations
Workforce Generations
Workforce Generations
No Replacement
Similar content in these series: Certified Manager of Quality, Fundamentals of Lean for Six Sigma, as wel
Similar content in these series: Certified Manager of Quality, Fundamentals of Lean for Six Sigma, as wel
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Not applicable to US audience
Optimizing Your Work/Life Balance
Optimizing Your Work/Life Balance
Optimizing Your Work/Life Balance
Optimizing Your Work/Life Balance
Operations Management
Operations Management
Operations Management
Making Cross-Functional Teams Work
Making Cross-Functional Teams Work
Making Cross-Functional Teams Work
Making Cross-Functional Teams Work
Making Cross-Functional Teams Work
No Direct Replacement
No Direct Replacement
No Direct Replacement
No Direct Replacement
similar content available in these series: Customer Focus, ITIL® V3 Overview, and other series in the Cus
No Replacement
No Replacement
Fundamentals of Working with Difficult People
                                                Fundamentals of Working with Difficult People
                                                Fundamentals of Working with Difficult People
                                                Fundamentals of Working with Difficult People
                                                Fundamentals of Working with Difficult People
                                                Fundamentals of Working with Difficult People
1278982-Independent Contractors and Temporary Employees
1278982-Independent Contractors and Temporary Employees
1278982-Independent Contractors and Temporary Employees
1278982-Independent Contractors and Temporary Employees
1278982-Independent Contractors and Temporary Employees
1278982-Independent Contractors and Temporary Employees
1278982-Independent Contractors and Temporary Employees
                                               Managing Customer-Driven Process Improvement
                                               Managing Customer-Driven Process Improvement
                                               Managing Customer-Driven Process Improvement
                                               Managing Customer-Driven Process Improvement
                                               Managing Customer-Driven Process Improvement
                                               Diversity on the Job
                                               Diversity on the Job
                                               Diversity on the Job
                                               Diversity on the Job
                                               Diversity on the Job
                                               Diversity on the Job
                                               Diversity on the Job
                                               Diversity on the Job
                                               Diversity on the Job
                                               Dealing with Organizational Change
                                               Dealing with Organizational Change
                                               Dealing with Organizational Change
                                               Dealing with Organizational Change
1279438-Avoiding Problem Performance Simulation
1279492-Problem Performance Prevention
1279493-Problem Performance Identification
1279494-Problem Performance Improvement
1279496-Addressing Problem Performance
1279437-Dealing with Problem Performance Simulation
                                                  Technical Management Essentials
                                                  Technical Management Essentials
                                                  Technical Management Essentials
                                                  Technical Management Essentials
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1279429-The Essentials of Mentoring Simulation
1279461-Mentoring Effectively
1279458-Mentoring as a Manager
1279457-Implementing a Mentoring Program for the Organization
1279454-Mentoring Strategies for the 21st Century
1279452-Achieving Success: the Help of a Mentor
                                                  Management Essentials
                                                  Management Essentials
                                                  Management Essentials
                                                  Management Essentials
                                                  Management Essentials
                                                  Management Essentials
                                                  Management Essentials
                                                  Technical Management Essentials
                                                  Technical Management Essentials
                                                 Technical Management Essentials
                                                 Technical Management Essentials
                                                 Technical Management Essentials
1279441-Taking on a Management Role
1279442-Becoming a Manager: Responsibilities and Fears
1279443-Becoming a Manager: Leading and Communicating
1283932-A New Manager and the Company's Future
1279448-Moving into a Management Role Simulation
1279440-Leadership and Management Simulation
                                               First Time Manager Essentials
                                               First Time Manager Essentials
                                               First Time Manager Essentials
                                               First Time Manager Essentials
                                               Negotiation Essentials
                                               Negotiation Essentials
                                               Negotiation Essentials
                                               Negotiation Essentials
                                               Negotiation Essentials
                                               Negotiation Essentials
                                               Negotiation Essentials
                                               Negotiation Essentials
                                               Getting Results without Direct Authority
                                               Getting Results without Direct Authority
                                               Getting Results without Direct Authority
                                               Getting Results without Direct Authority
                                               Getting Results without Direct Authority
                                               Getting Results without Direct Authority
                                               Getting Results without Direct Authority
                                                 similar content in: Strategic Brand Management series
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                                                 Optimizing Your Performance on a Team
                                                 Optimizing Your Performance on a Team
                                                 Optimizing Your Performance on a Team
                                                 Optimizing Your Performance on a Team
                                                 Apraising Performance
                                                 Apraising Performance
                                                 Apraising Performance
                                                 Practical Budgeting Skills for Business
                                                 Practical Budgeting Skills for Business
                                                 Practical Budgeting Skills for Business
                                                 Practical Budgeting Skills for Business
                                                 Problem Solving and Decision Making Strategies
                                                 Problem Solving and Decision Making Strategies
                                                 Problem Solving and Decision Making Strategies
                                                 Problem Solving and Decision Making Strategies
                                                 Problem Solving and Decision Making Strategies
                                                 Problem Solving and Decision Making Strategies
                                                 Problem Solving and Decision Making Strategies
                                                 Problem Solving and Decision Making Strategies
                                                 No Direct Replacement
                                                 No Direct Replacement
                                                 No Direct Replacement
                                                 No Direct Replacement
                                                 Project Communications Management (PMBOK® Guide - Fourth Edition-aligned)
                                                 Project Communications Management (PMBOK® Guide - Fourth Edition-aligned)
                                                 Project Communications Management (PMBOK® Guide - Fourth Edition-aligned)
                                                 Project Communications Management (PMBOK® Guide - Fourth Edition-aligned)
                                    Project Communications Management (PMBOK® Guide - Fourth Edition-aligned)
                                    Project Communications Management (PMBOK® Guide - Fourth Edition-aligned)
                                    Project Communications Management (PMBOK® Guide - Fourth Edition-aligned)
                                    Project Communications Management (PMBOK® Guide - Fourth Edition-aligned)
                                    Project Communications Management (PMBOK® Guide - Fourth Edition-aligned)
                                    Project Communications Management (PMBOK® Guide - Fourth Edition-aligned)
                                    Project Communications Management (PMBOK® Guide - Fourth Edition-aligned)
                                    Project Communications Management (PMBOK® Guide - Fourth Edition-aligned)
                                    IT Project Management Essentials
                                    IT Project Management Essentials
                                    IT Project Management Essentials
                                    IT Project Management Essentials
                                    IT Project Management Essentials
                                    Code of Ethics and Professional Conduct (PMI® Standard-aligned)
                                    Code of Ethics and Professional Conduct (PMI® Standard-aligned)
                                    Project Procurement Management (PMBOK® Guide - Fourth Edition-aligned)
                                    Project Procurement Management (PMBOK® Guide - Fourth Edition-aligned)
                                    Project Quality Management (PMBOK® Guide - Fourth Edition-aligned)
                                    Project Quality Management (PMBOK® Guide - Fourth Edition-aligned)
                                    Project Risk Management (PMBOK® Guide - Fourth Edition-aligned)
                                    Project Risk Management (PMBOK® Guide - Fourth Edition-aligned)
                                    Project Risk Management (PMBOK® Guide - Fourth Edition-aligned)
                                    Project Scope Management (PMBOK® Guide - Fourth Edition-aligned)
                                    Project Scope Management (PMBOK® Guide - Fourth Edition-aligned)
                                    Project Time Management (PMBOK® Guide - Fourth Edition-aligned)
                                    Project Time Management (PMBOK® Guide - Fourth Edition-aligned)
                                    Recruiting and Retention Strategies
                                    Recruiting and Retention Strategies
                                    Recruiting and Retention Strategies
                                    Recruiting and Retention Strategies
                                    Recruiting and Retention Strategies
                                    Recruiting and Retention Strategies
                                    No Direct Replacement, similar courses available
                                    No Direct Replacement, similar courses available
                                    Six Sigma Black Belt 2007 BOK): Enterprise-Wide Deployment
                                    Six Sigma Black Belt 2007 BOK): Enterprise-Wide Deployment
                                    Six Sigma Black Belt 2007 BOK): Enterprise-Wide Deployment
                                    Six Sigma Black Belt 2007 BOK): Enterprise-Wide Deployment
                                    Six Sigma Black Belt 2007 BOK): Enterprise-Wide Deployment
                                    Six Sigma Black Belt (2007 BOK): Define
                                    Six Sigma Black Belt (2007 BOK): Define
                                    Six Sigma Black Belt (2007 BOK): Define
                                    Six Sigma Black Belt (2007 BOK): Measure
1279380-Introduction to Six Sigma
                                    Six Sigma Black Belt (2007 BOK): Team   Management
                                    Six Sigma Black Belt (2007 BOK): Team   Management
                                    Six Sigma Black Belt (2007 BOK): Team   Management
                                    Six Sigma Black Belt (2007 BOK): Team   Management
                                    Six Sigma Black Belt (2007 BOK): Team   Management
                                    Six Sigma Black Belt (2007 BOK): Team   Management
                                    Six Sigma Black Belt (2007 BOK): Team   Management
                                    Six Sigma Black Belt (2007 BOK): Team   Management
                                    Strategic Brand Management
                                    Strategic Brand Management
                                    Strategic Brand Management
                                    Strategic Brand Management
                                    Strategic Brand Management
                                    Strategic Brand Management
No Direct Replacement - similar content available
No Direct Replacement - similar content available
No Direct Replacement - similar content available
similar content in these series : Marketing Essentials, Competitive Marketing Strategies
similar content in these series : Marketing Essentials, Competitive Marketing Strategies
similar content in these series : Marketing Essentials, Competitive Marketing Strategies
similar content in these series : Marketing Essentials, Competitive Marketing Strategies
similar content in these series : Marketing Essentials, Competitive Marketing Strategies
similar content in these series : Marketing Essentials, Competitive Marketing Strategies
similar content in these series : Marketing Essentials, Competitive Marketing Strategies
similar content in these series : Marketing Essentials, Competitive Marketing Strategies
similar content in these series : Marketing Essentials, Competitive Marketing Strategies
similar content in these series : Marketing Essentials, Competitive Marketing Strategies
similar content in these series : Marketing Essentials, Competitive Marketing Strategies
similar content in these series : Marketing Essentials, Competitive Marketing Strategies
similar content in these series : Marketing Essentials, Competitive Marketing Strategies
similar content in these series : Marketing Essentials, Competitive Marketing Strategies
similar content in workforce planning and employee development titles in these series: HRCI Professional
similar content in workforce planning and employee development titles in these series: HRCI Professional
similar content in workforce planning and employee development titles in these series: HRCI Professional
similar content in workforce planning and employee development titles in these series: HRCI Professional
Operations Management
Operations Management
Operations Management
Operations Management
Operations Management
Managing Organizational Change
Managing Organizational Change
Managing Organizational Change
Managing Organizational Change
No Direct Replacement
No Direct Replacement
No Direct Replacement
No Direct Replacement
No Direct Replacement
No Direct Replacement
No Direct Replacement
Effective Time Management
Effective Time Management
Effective Time Management
Effective Time Management
Effective Time Management
Effective Time Management
Effective Time Management
similar content in these series : Customer Service Representative Professionalism   ,   Customer Service Re
similar content in these series : Customer Service Representative Professionalism   ,   Customer Service Re
similar content in these series : Customer Service Representative Professionalism   ,   Customer Service Re
similar content in these series : Customer Service Representative Professionalism   ,   Customer Service Re
Telephone Essentials for Business
Telephone Essentials for Business
Telephone Essentials for Business
No Replacement
No Replacement
No Replacement
No Replacement
No Replacement
No Replacement
No Replacement
                                                  No Replacement
                                                  Essential Skills for Administrative Support Professionals
                                                  Essential Skills for Administrative Support Professionals
                                                  Essential Skills for Administrative Support Professionals
                                                  Essential Skills for Administrative Support Professionals
                                                  Essential Skills for Administrative Support Professionals
                                                  Essential Skills for Administrative Support Professionals
                                                  The Fundamentals of Globalization
                                                  The Fundamentals of Globalization
                                                  The Fundamentals of Globalization
                                                  The Fundamentals of Globalization
                                                  The Fundamentals of Globalization
1279432-Facilitating Successfully Simulation
1279475-The Facilitator Role
1279474-Facilitative Fundamentals: Tools and Techniques
1279473-Facilitating Meetings and Work Groups
1279472-Facilitating Difficult Situations
1279471-Facilitative Tools and Formats: Offering Options
1279470-Facilitative Leadership
                                                  Managing Organizational Change
                                                  Managing Organizational Change
                                                  Managing Organizational Change
                                                  Managing Organizational Change
                                                  Business Coaching Essentials
                                                  Similar content available in these series: Finance and Accounting Essentials for Non-financial Professiona
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                                                  No Replacement
                                                  Effective Time Management
                                                  Effective Time Management
                                                  Effective Time Management
                                                  Effective Time Management
                                                  Fundamentals of Working with Difficult People
                                                  Fundamentals of Working with Difficult People
                                                  Fundamentals of Working with Difficult People
                                                  Fundamentals of Working with Difficult People
                                                  Fundamentals of Working with Difficult People
                                                  Fundamentals of Working with Difficult People
                                                  No Direct Replacement
                                                  No Direct Replacement
                                                  No Direct Replacement
                                                  No Direct Replacement
                                                  No Direct Replacement
1371913-Hazardous Waste Generator (RCRA)
1345120-HIPPA Privacy Essentials
1345120-HIPPA Privacy Essentials
1345120-HIPPA Privacy Essentials
1345120-HIPPA Privacy Essentials
1345120-HIPPA Privacy Essentials
1310125-FMLA Leave and More: An Overview of Legally Protected Leave
1278929-Equal Employment Opportunity and Discriminatory Practices in Hiring
1310108-Rightful Employment Termination
1279064-Promoting a Substance-free Workplace
1310133-Sarbanes-Oxley: What You Need to Know
1327151-BIS Export Controls and Antiboycott Provisions
1341756-Anti-Trust Overview
1324375-Understanding the Risks of Using Internet Media and Electronic Communications
1341749-Foreign Corrupt Practices Act
1365340-Intellectual Property Overview
1279074-Understanding the Americans with Disabilities Act (ADA)
1327152-Fair Labor Standards Act (FLSA)
1345122-Interviewing and Hiring Practices
1310133-Sarbanes-Oxley: What You Need to Know
1374603-Access to Employee Medical and Exposure Records
1371910-Asbestos
1278255-Back Safety and Injury Prevention
1278253-Bloodborne Pathogen Awareness
1365329-Confined Spaces
1278994-Defensive Driving Fundamentals
1278248-Electrical Safety
1368454-Emergency Response in the Workplace
1345920-Ergonomics in the Workplace
1278995-Fall Protection (or Working at Heights)
1278256-Fire Safety and Prevention
1371911-Forklift Safety Awareness
1278997-Hazard Communication: An Employee's Right to Know
1368446-Protection from Occupational Noise
1371915-Heat Stress Recognition and Prevention
1368451-Scaffolding and Ladder Safety
1278250-Lockout/Tagout
1276961-Machine Guarding
1278251-Hazardous Material Handling and Storage
1278249-PPE: Personal Protective Equipment
1368448-Using Respiratory Protection
1279074-Understanding the Americans with Disabilities Act (ADA)
1310107-Conflicts of Interest in the Workplace
1278980-Record Retention
                                                 No Replacement
                                                 No Replacement
                                                 No Replacement
                                                 No Replacement
                                                 No Replacement
                                                 No Replacement
                                                 No Replacement
                                                 No Replacement
                                                 No Replacement
                                                 No Replacement
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                                                 No Replacement
                                                 No Replacement
                                                 No Replacement
                                                 No Replacement
                                                 No Replacement
                                                 No Replacement
                                                 No Replacement
                                                 No Replacement
                                                 No Replacement
                                                 No Replacement
                                                 No Replacement
                                                 No Replacement
                                                 No Replacement
No Replacement
No Replacement
No Replacement
No Replacement
Adobe Flash CS4
Adobe Flash CS4
Adobe Flash CS4
Adobe Flash CS4
Adobe Flash CS4
Adobe Flash CS4
Adobe Flash CS4
Adobe Dreamweaver CS4 Website Development
Adobe Dreamweaver CS4 Website Development
No Replacement
CompTIA Security+ 2008
CompTIA Security+ 2008
CompTIA Security+ 2008
CompTIA Security+ 2008
CompTIA Server+ 2009
CompTIA Server+ 2009
CompTIA Server+ 2009
CompTIA Server+ 2009
CompTIA Server+ 2009
CompTIA Server+ 2009
CompTIA Server+ 2009
Cisco/Implementing Cisco Voice Communications and QoS (CVOICE)
Cisco/Implementing Cisco Voice Communications and QoS (CVOICE)
Cisco/Implementing Cisco Voice Communications and QoS (CVOICE)
Cisco/Implementing Cisco Voice Communications and QoS (CVOICE)
Cisco/Implementing Cisco Voice Communications and QoS (CVOICE)
Cisco/Implementing Cisco Voice Communications and QoS (CVOICE)
Cisco/Implementing Cisco Voice Communications and QoS (CVOICE)
Cisco/Implementing Cisco Voice Communications and QoS (CVOICE)
Cisco/Implementing Cisco Voice Communications and QoS (CVOICE)
Cisco/Implementing Cisco Voice Communications and QoS (CVOICE)
Microsoft .NET Framework 2.0: Developing Windows-based Client Applications with C# 2005
Microsoft .NET Framework 2.0: Developing Windows-based Client Applications with C# 2006
Microsoft .NET Framework 2.0: Developing Windows-based Client Applications with C# 2007
Microsoft Exchange Server 2007: Configuration
Microsoft Exchange Server 2007: Configuration
Microsoft Exchange Server 2007: Configuration
Microsoft Exchange Server 2007: Configuration
Microsoft Exchange Server 2007: Configuration
Microsoft Exchange Server 2007: Configuration
Microsoft Exchange Server 2007: Configuration
Microsoft Exchange Server 2007: Configuration
Microsoft Exchange Server 2007: Configuration
Microsoft Exchange Server 2007: Configuration
Microsoft Exchange Server 2007: Configuration
Microsoft Exchange Server 2007: Configuration
Microsoft Exchange Server 2007: Configuration
Microsoft Office Sharepoint Server 2007 Application Development
Microsoft Office Sharepoint Server 2007 Application Development
Microsoft Office Sharepoint Server 2007 Application Development
Microsoft Office Sharepoint Server 2007 Application Development
Microsoft Office Sharepoint Server 2007 Application Development
Microsoft Office Sharepoint Server 2007 Application Development
Oracle Database 11g: Administration Workshop II
Oracle Database 11g: Administration Workshop II
Oracle Database 11g: Administration Workshop II
Oracle Database 11g: Administration Workshop II
Oracle Database 11g: Administration Workshop II
Oracle Database 11g: Administration Workshop II
Oracle Database 11g: Administration Workshop II
Oracle Database 11g: Administration Workshop II
Oracle Database 11g: Administration Workshop II
No Replacement
No Replacement
No Replacement
No Replacement
No Replacement
No Replacement
No Replacement
No Replacement
No Replacement
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No Replacement
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No Replacement
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No Replacement
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No Replacement
No Replacement
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No Replacement
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No Replacement
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No Replacement
No Replacement
No Replacement
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No Replacement
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No Replacement
No Replacement
No Replacement
No Replacement
No Replacement
No Replacement
No Replacement
No Replacement
No Replacement
No Replacement
No Replacement
No Replacement
No Replacement
No Replacement
No Replacement
No Replacement
No Replacement
Date Catalogs         Date
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  Jul-11        28-Sep-11
  Jul-11        28-Sep-11
  Jul-11        28-Sep-11
   2010           2010
   2010           2010
   2010           2010
   2010           2010
   2010           2010
   2010           2010
   2010           2010
   2010           2010
   2010           2010
   2010           2010
28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
    29-Sep-11
  2010            2010
  2010            2010
  2010            2010
  2010            2010
  2010            2010
  2010            2010
  2010            2010
  2010          2010
  2010          2010
  2010          2010
  2010          2010
  2010          2010
  2010          2010
  2010          2010
  2010          2010
  2010          2010
  2010          2010
  2010          2010
  2010          2010
  2010          2010
  2010          2010
  2010          2010
  2010          2010
  2010          2010
  2010          2010
  2010          2010
  2010          2010
  2010          2010
  2010          2010
  2010          2010
  2010          2010
  2010          2010
  2010          2010
  2010          2010
  2010          2010
  2010          2010
  2010          2010
  2010          2010
  2010          2010
  2010          2010
  2010          2010
  2010          2010
  2010          2010
  2010          2010
  2010          2010
  2010          2010
  2010          2010
    29-Sep-11
    29-Sep-11
    29-Sep-11
    29-Sep-11
    29-Sep-11
  2010          2010
  2010          2010
  2010          2010
  2010          2010
28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
  Jul-11      28-Sep-11
  Jul-11      28-Sep-11
  Jul-11      28-Sep-11
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
pre-July-11
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010         2010
   2010       2010
   2010       2010
   2010       2010
   2010       2010
   2010       2010
   2010       2010
   2010       2010
   2010       2010
   2010       2010
   2010       2010
   2010       2010
  Jul-11    28-Sep-11
  Jul-11    28-Sep-11
  Jul-11    28-Sep-11
  Jul-11    28-Sep-11
  Jul-11    28-Sep-11
  Jul-11    28-Sep-11
  Jul-11    28-Sep-11
   2010       2010
   2010       2010
   2010       2010
   2010       2010
   2010       2010
   2010       2010
   2010       2010
   2010       2010
   2010       2010
   2010       2010
   2010       2010
   2010       2010
28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
  Jul-11    28-Sep-11
  Jul-11    28-Sep-11
  Jul-11    28-Sep-11
  Jul-11    28-Sep-11
  Jul-11    28-Sep-11
  Jul-11    28-Sep-11
   2010       2010
   2010       2010
28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
   2010       2010
   2010       2010
   2010       2010
   2010       2010
   2010       2010
   2010       2010
   2010       2010
   2010       2010
   2010       2010
28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
   2010           2010
   2010           2010
   2010           2010
   2010           2010
   2010           2010
   2010           2010
   2010           2010
   2010           2010
   2010           2010
   2010           2010
   2010           2010
   2010           2010
   2010           2010
   2010           2010
  Jul-11        28-Sep-11
  Jul-11        28-Sep-11
  Jul-11        28-Sep-11
  Jul-11        28-Sep-11
  Jul-11        28-Sep-11
  Jul-11        28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
  2010            2010
  2010            2010
  2010            2010
  2010            2010
 Jul-11         28-Sep-11
 Jul-11         28-Sep-11
 Jul-11         28-Sep-11
    29-Sep-11
    29-Sep-11
    29-Sep-11
    29-Sep-11
    29-Sep-11
 Jul-11         28-Sep-11
 Jul-11         28-Sep-11
 Jul-11         28-Sep-11
 Jul-11         28-Sep-11
    29-Sep-11
    29-Sep-11
    29-Sep-11
  2010            2010
  2010            2010
  2010            2010
  2010            2010
  2010            2010
  2010            2010
28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
    29-Sep-11
    29-Sep-11
    29-Sep-11
    29-Sep-11
    29-Sep-11
  2010            2010
  2010            2010
  2010            2010
  2010            2010
  2010            2010
  2010            2010
  2010            2010
  2010            2010
  2010            2010
28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
  2010            2010
  2010            2010
  2010            2010
  2010            2010
  2010            2010
  2010            2010
 Jul-11         28-Sep-11
 Jul-11         28-Sep-11
 Jul-11         28-Sep-11
 Jul-11         28-Sep-11
 Jul-11         28-Sep-11
 Jul-11         28-Sep-11
 Jul-11         28-Sep-11
  2010            2010
  2010            2010
  2010            2010
  2010            2010
  2010            2010
  2010            2010
 Jul-11         28-Sep-11
 Jul-11         28-Sep-11
 Jul-11         28-Sep-11
 Jul-11         28-Sep-11
 Jul-11         28-Sep-11
 Jul-11         28-Sep-11
 Jul-11         28-Sep-11
 Jul-11         28-Sep-11
 Jul-11         28-Sep-11
  Jul-11         28-Sep-11
  Jul-11         28-Sep-11
  Jul-11         28-Sep-11
   2010            2010
   2010            2010
   2010            2010
   2010            2010
   2010            2010
   2010            2010
     29-Sep-11
     29-Sep-11
     29-Sep-11
     29-Sep-11
   2010            2010
   2010            2010
   2010            2010
   2010            2010
   2010            2010
   2010            2010
   2010            2010
   2010            2010
28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
 Jul-11          28-Sep-11
 Jul-11          28-Sep-11
 Jul-11          28-Sep-11
  2010             2010
  2010             2010
  2010             2010
  2010             2010
  2010             2010
  2010             2010
  2010             2010
  2010             2010
  2010             2010
  2010             2010
  2010             2010
  2010             2010
  2010             2010
  2010             2010
  2010             2010
  2010             2010
  2010             2010
  2010             2010
  2010             2010
 Jul-11          28-Sep-11
 Jul-11          28-Sep-11
 Jul-11          28-Sep-11
  2010             2010
  2010             2010
  2010             2010
  2010             2010
  2010             2010
       2010             2010
       2010             2010
       2010             2010
       2010             2010
       2010             2010
       2010             2010
       2010             2010
       2010             2010
      Jul-11          28-Sep-11
      Jul-11          28-Sep-11
      Jul-11          28-Sep-11
      Jul-11          28-Sep-11
      Jul-11          28-Sep-11
       2010             2010
       2010             2010
       2010             2010
       2010             2010
       2010             2010
       2010             2010
       2010             2010
       2010             2010
       2010             2010
       2010             2010
catalogs assigned catalogs assigned
       2010             2010
       2010             2010
       2010             2010
       2010             2010
       2010             2010
       2010             2010
       2010             2010
       2010             2010
    28-Sep-11
    28-Sep-11
       2010             2010
       2010             2010
       2010             2010
       2010             2010
       2010             2010
       2010             2010
       2010             2010
       2010             2010
       2010             2010
       2010             2010
       2010             2010
       2010             2010
       2010             2010
       2010             2010
       2010             2010
       2010             2010
       2010             2010
       2010             2010
       29-Sep-11
       29-Sep-11
       29-Sep-11
       29-Sep-11
       29-Sep-11
       29-Sep-11
 2010      2010
 2010      2010
 2010      2010
Jul-11   28-Sep-11
Jul-11   28-Sep-11
Jul-11   28-Sep-11
Jul-11   28-Sep-11
Jul-11   28-Sep-11
Jul-11   28-Sep-11
Jul-11   28-Sep-11
Jul-11   28-Sep-11
Jul-11   28-Sep-11
Jul-11   28-Sep-11
Jul-11   28-Sep-11
Jul-11   28-Sep-11
Jul-11   28-Sep-11
Jul-11   28-Sep-11
Jul-11   28-Sep-11
Jul-11   28-Sep-11
Jul-11   28-Sep-11
Jul-11   28-Sep-11
Jul-11   28-Sep-11
Jul-11   28-Sep-11
Jul-11   28-Sep-11
Jul-11   28-Sep-11
Jul-11   28-Sep-11
 2010      2010
 2010      2010
 2010      2010
 2010      2010
Jul-11   28-Sep-11
Jul-11   28-Sep-11
Jul-11   28-Sep-11
Jul-11   28-Sep-11
Jul-11   28-Sep-11
Jul-11   28-Sep-11
Jul-11   28-Sep-11
 2010      2010
 2010      2010
 2010      2010
 2010      2010
 2010      2010
 2010      2010
 2010      2010
Jul-11   28-Sep-11
Jul-11   28-Sep-11
Jul-11   28-Sep-11
Jul-11   28-Sep-11
 2010      2010
 2010      2010
 2010      2010
 2010      2010
 2010      2010
 2010      2010
 2010      2010
 2010      2010
 2010      2010
 2010      2010
   2010            2010
   2010            2010
   2010            2010
   2010            2010
   2010            2010
   2010            2010
   2010            2010
     29-Sep-11
     29-Sep-11
     29-Sep-11
     29-Sep-11
     29-Sep-11
   2010            2010
   2010            2010
   2010            2010
   2010            2010
   2010            2010
   2010            2010
   2010            2010
   2010            2010
   2010            2010
   2010            2010
   2010            2010
   2010            2010
   2010            2010
   2010            2010
   2010            2010
   2010            2010
   2010            2010
   2010            2010
   2010            2010
   2010            2010
   2010            2010
   2010            2010
   2010            2010
   2010            2010
   2010            2010
   2010            2010
   2010            2010
   2010            2010
   2010            2010
   2010            2010
   2010            2010
  Jul-11         28-Sep-11
  Jul-11         28-Sep-11
  Jul-11         28-Sep-11
  Jul-11         28-Sep-11
  Jul-11         28-Sep-11
28-Sep-11
   2010            2010
   2010            2010
   2010            2010
   2010            2010
   2010            2010
   2010            2010
   2010            2010
pre-July-11        2010
   2010            2010
  2010          2010
  2010          2010
  2010          2010
  2010          2010
  2010          2010
28-Sep-11
  2010          2010
  2010          2010
  2010          2010
  2010          2010
28-Sep-11
28-Sep-11
  2010          2010
  2010          2010
28-Sep-11
  2010          2010
  2010          2010
28-Sep-11
28-Sep-11
  2010          2010
  2010          2010
28-Sep-11
  2010          2010
28-Sep-11
28-Sep-11
28-Sep-11
  2010          2010
  2010          2010
  2010          2010
  2010          2010
28-Sep-11
  2010          2010
  2010          2010
  2010          2010
    14-Sep-11
    14-Sep-11
    14-Sep-11
    14-Sep-11
    14-Sep-11
    14-Sep-11
    14-Sep-11
    14-Sep-11
    14-Sep-11
    14-Sep-11
    14-Sep-11
    14-Sep-11
    14-Sep-11
    14-Sep-11
    14-Sep-11
    14-Sep-11
    14-Sep-11
    14-Sep-11
    14-Sep-11
    14-Sep-11
    14-Sep-11
    14-Sep-11
    14-Sep-11
    14-Sep-11
    14-Sep-11
    14-Sep-11
    14-Sep-11
    14-Sep-11
26-Jul-11       28-Sep-11
26-Jul-11       28-Sep-11
26-Jul-11       28-Sep-11
26-Jul-11       28-Sep-11
26-Jul-11       28-Sep-11
26-Jul-11       28-Sep-11
26-Jul-11       28-Sep-11
26-Jul-11       28-Sep-11
26-Jul-11       28-Sep-11
  2010            2010
  2010            2010
  2010            2010
  2010            2010
  2010            2010
26-Jul-11       27-Sep-11
26-Jul-11       27-Sep-11
26-Jul-11       27-Sep-11
26-Jul-11       27-Sep-11
26-Jul-11       27-Sep-11
26-Jul-11       27-Sep-11
26-Jul-11       27-Sep-11
26-Jul-11       28-Sep-11
26-Jul-11       28-Sep-11
26-Jul-11       28-Sep-11
26-Jul-11       28-Sep-11
26-Jul-11       28-Sep-11
26-Jul-11       28-Sep-11
26-Jul-11       28-Sep-11
26-Jul-11       28-Sep-11
26-Jul-11       28-Sep-11
26-Jul-11       28-Sep-11
  2010            2010
  2010            2010
  2010            2010
26-Jul-11       28-Sep-11
26-Jul-11       28-Sep-11
26-Jul-11       28-Sep-11
26-Jul-11       28-Sep-11
26-Jul-11       28-Sep-11
26-Jul-11       28-Sep-11
26-Jul-11       28-Sep-11
26-Jul-11       28-Sep-11
26-Jul-11       28-Sep-11
26-Jul-11       28-Sep-11
26-Jul-11       28-Sep-11
26-Jul-11       28-Sep-11
26-Jul-11       28-Sep-11
26-Jul-11       28-Sep-11
26-Jul-11       28-Sep-11
26-Jul-11       28-Sep-11
26-Jul-11       28-Sep-11
26-Jul-11       28-Sep-11
26-Jul-11       28-Sep-11
26-Jul-11       28-Sep-11
26-Jul-11   28-Sep-11
26-Jul-11   28-Sep-11
26-Jul-11   28-Sep-11
26-Jul-11   28-Sep-11
26-Jul-11   28-Sep-11
26-Jul-11   28-Sep-11
26-Jul-11   28-Sep-11
26-Jul-11   28-Sep-11
  2010        2010
  2010        2010
  2010        2010
28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
  2010        2010
28-Sep-11
28-Sep-11
28-Sep-11
  2010        2010
  2010        2010
  2010        2010
  2010        2010
28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
  2010        2010
  2010        2010
  2010        2010
  2010        2010
  2010        2010
  2010        2010
  2010        2010
  2010        2010
  2010        2010
  2010        2010
  2010        2010
  2010        2010
  2010        2010
  2010        2010
  2010        2010
  2010        2010
  2010        2010
  2010        2010
  2010        2010
  2010        2010
  2010        2010
28-Sep-11
28-Sep-11
28-Sep-11
28-Sep-11
  2010        2010
  2010        2010
  2010        2010
28-Sep-11
  2010        2010
  2010      2010
  2010      2010
  2010      2010
28-Sep-11
  2010      2010
  2010      2010
Course Library   SkillSoft Series for Retired Course               VA TMS ID

Business         Managing A Customer-Focused Department               26224
Business         Managing Customer-Driven Process Improvement         26539
Business         Making Teams Work: Capitalizing on Conflict           26817
Business         Internal Customer Service                             26210
Business         Achieving Organizational Excellence Through Critical Thinking
                                                                       26637
Course Title                                              Reason for deactivation

Bridge The Expectations Gap                               Outdated Courseware-No direct replacement, but similar content available
Identifying What the Customer Wants                       Updated Courseware Available
Getting Past Clashes: Valuing Team Diversity              Updated Courseware Available
Working With Internal Customers                           Replacement Course Series Available
The Role of Critical Thinking in Organizations - PD0251   Updated Courseware Available
 VA TMS ITEM ID-
Replacement Course
                                            Name of SkillSoft Replacement Serie(s)

similar content available in these series: Customer Focus, ITIL® V3 Overview, and other series in the Customer Service curriculum
Managing Customer-Driven Process Improvement
Making Cross-Functional Teams Work
Internal Customer Service
Critical Thinking Essentials
                                     Date
   Date Catalogs Removed
                                  Deactivated
Scheduled Removal - Jan 1, 2012
Scheduled Removal - Jan 1, 2012
Scheduled Removal - Jan 1, 2012
Scheduled Removal - Jan 1, 2012
Scheduled Removal - Jan 1, 2012

				
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posted:10/16/2011
language:English
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