Michael Paul Baker
EXPERIENCED I.T. PROFESSIONAL
Highly motivated and energetic strategic and technical business professional with 15+ years experience in solving complex
business problems using recognized best practices and leading-edge technologies. Possesses exceptional leadership,
communication, and interpersonal skills with the ability to motivate others. Areas of expertise include:
Business & Technology Project Management E-Commerce & Internet Technologies
Business Process Analysis & Optimization Strategic Account Marketing & Management
Customer Relations Systems Implementation & Integration
I am currently seeking an opportunity to lead an Information Technology department.
VITO’S FRANCHISING, Sylvania, Ohio March 2010 – Present
Currently in the process of rewriting the entire Point Of Sale system that is used in all 16 locations. The current
software is PC based and written in Visual FoxPro and being migrated to a web environment. This new, secure,
robust application will handle order processing, delivery dispatch, employee scheduling, training, inventory, and all
other aspects needed to support the rapid growth of a successful franchise system.
THE IMAGE GROUP, Holland, Ohio June 2001 – September 2009
IT Manager June 2001 – September 2009
Recruited by CEO to select and implement technology to support the growth of a multi-million dollar promotional
products manufacturing and distributor with locations spanning 4 states.
Designed and developed web-based e-commerce system using ASP, .NET, and SQL Server that accounted
for 15% of total revenue (over $1 million per year). Components include: real-time accounting system
integration, real-time shipping integration, e-mail marketing, security policies, secure credit card
acceptance, and real-time reporting.
Managed the migration of accounting software package that improved employee user interface,
simplified internal processes, shortened billing cycle, and enhanced reporting capabilities for clients
permitting the company to grow 15-20% per year without adding administrative staff.
Provided pre-sales technical support for client proposals and presentations for companies such as The
Cleveland Clinic, Chase Manhattan Bank, Sunoco Oil, Black & Decker, DEWALT, and Huntington Bank
resulting in over $2 million dollars of new revenue.
Responsible for all website design, development, implementation, marketing, and support, including B2B
and B2C for internal uses as well as specific clients saving thousands of dollars per year and generating
over $150,000 of revenue per year.
Operations Manager January 2005 – August 2006
Managed all aspects of operations including graphic design, embroidery, engraving, distribution, and silk
Managed organization and distribution of inventory in 15,000 square foot distribution center; changes
implemented added over $100,000 to the bottom line and developed and implemented physical
inventory process that reduced year-end inventory count from 3-day process to less than one day.
Accountable for a production staff of 18 ($400,000+ payroll) including quality of output, personal
performance, and career advancement opportunities.
Michael Paul Baker
LA-Z-BOY, Inc., Monroe, MI May 2000 – June 2001
Senior Consultant, E-Business
Designed and developed intranet serving over 20,000 employees, established and documented an
intranet publishing process allowing users to create and distribute relevant business content.
Consulted for the redesign of the La-Z-Boy Public Internet site (www.la-z-boy.com) saving the company
Gathered requirements, designed and implemented an online customer service module allowing
consumers to obtain product and service information. Reduced Customer Service response time from 5
days to less than 24 hours resulting in increased customer satisfaction and reduced costs.
Managed the gathering of requirements and was lead developer for the Technology Request System, a
web-based intranet tool that managed hardware and software procurement.
XEROX CONNECT, Toledo, OH June 1999 – May 2000
Senior Consultant, Application Development
Responsible for developing a startup applications development consulting practice. Established and
documented best practices, business processes, business plan, marketing plan, and specific client
Assumed responsibilities for existing e-commerce project for ROOX Corporation. Completed project on
time and within budget. This project integrated Internet ordering capabilities with their internal
manufacturing processes including materials requirements and workflow. Exceeded client’s expectations
in terms of project functionality and expansion capabilities.
Instrumental in the successful scoping, design, and implementation of an e-commerce application for The
Image Group. This application incorporated the latest Internet security technologies, real-time credit card
processing, and electronic interaction with client’s accounting and product distribution software. This
project was completed ahead of time and within budget which allowed them to secure DEWALT, a $2
INACOM/VANSTAR, Maumee, OH October 1998 – June 1999
Senior Consultant, Internet Application Development
Developed a marketing plan to double the Application Development effort for the Northwest Ohio
regional office of a national consulting firm.
Provided pre-sales technical support (including scoping and sizing analysis) for all web-based application
Responsible for design, development, and implementation of web-based business auditing application for
Owens Corning. Completed project on time and within budget.
Conceived, designed, implemented and co-managed a project creating an automated help desk system
for the Bowling Green State University’s Information Technology Department. The Project team created a
set of process flowcharts to reengineer all help-desk processes. Custom software (Remedy) screens were
designed to support the new business processes and job functions. Created training materials and
assisted in providing training sessions for all 237 IT employees to acquaint each person with the new job
functions, new work flow processes and the new screens.
Responsible for design, development, and implementation of web-based application for St. Luke’s
Hospital that was used to schedule and track the training of all staff members.
Michael Paul Baker
Spring Arbor University, Spring Arbor, MI
Currently pursuing a Bachelors of Arts degree in Management and Organizational Development
January 2010 – Present (Estimated completion date Summer 2011)
Bowling Green State University, Bowling Green, OH
Associates Degree in Advanced Technology Education, 2006
20 Under 40 Nominee (2x) Real Life (Toledo Area Ministries) (High School Ministry),
Baskets of Care, Board Member Adult Volunteer
Crissey Elementary, Adult Volunteer Springfield Schools Foundation, Past Board Member
Habitat For Humanity, Adult Volunteer Springfield Soccer Association, Board President
Leadership Toledo, 2003 Graduate Springfield Soccer Association, Coach
Mobile Meals, Adult Volunteer Vertical (Cedar Creek), Whitehouse Campus, Senior High
References and additional information available at www.michaelpbaker.com