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									The Daily Record’s 2007

                          A SUPPLEMENT TO

                            MARCH 2007
       MedStar Health would like to recognize our 20
       Health Care Heroes finalists for their dedication
       and service to the community:

               Community Outreach                      Health Care Professional
               Janice W. Kilby, RN                     Vicki Cole, PA
               Franklin Square Hospital Center         Harbor Hospital
               MedStar Health                          Brian Gray
                                                       Harbor Hospital
               The Nurses of Franklin Square
               Franklin Square Hospital Center         Nilda Ledesma, RN
                                                       Harbor Hospital
               Advancements in Health Care
               Congenital Hand Clinic                  Susan Romano
               Union Memorial Hospital                 Franklin Square Hospital Center
               Drew Kirschner, MD                      Al Struck, PA
               Union Memorial Hospital                 Good Samaritan Hospital
               Marc Hungerford, MD                     Physician Hero
               Margaret Ratcliffe, RN                  John J. Carbone, MD
               Good Samaritan Hospital                 Harbor Hospital
               William S. Krimsky, MD                  Ndidi Nwokorie, MD
               Franklin Square Hospital Center         Franklin Square Hospital Center
               Nurse Hero                              John F. Rogers, MD
               Robyn Holley, MSN, CRNP                 Good Samaritan Hospital
               Franklin Square Hospital Center
               Cheryl Krauch, RN                       Chandra Oporto
               Harbor Hospital                         Harbor Hospital
               Marquerite Downs, RN                    Prayer Shawl Ministry Volunteers
               Sally Lewis, RN                         Franklin Square Hospital Center
               Harbor Hospital

       It's people like these—and over 23,000 others—
       who make MedStar Health the trusted leader
       in caring for people and advancing health.

Franklin Square Hospital Center, Georgetown University Hospital, Good Samaritan Hospital, Harbor
Hospital, Helix Family Choice, MedStar Health Visiting Nurse Association, MedStar Physician Partners,
MedStar Research Institute, National Rehabilitation Hospital, Union Memorial Hospital, Washington
Hospital Center and our other affiliate members. www.medstarhealth.org
The Daily Record’s 2007


                                                                                   3                                                            6                                                          10

                                                                           13                                                               18                                            23-24
                                                                                                                                                        Ruth Sullivan, R.N. ....................................12
TOP WINNERS                                                                             WINNERS                                                         Finalists begin............................................37
                                                                                        Advancements in Health Care
Advancements in Health Care                                                             Linda Freda Barr, M.D. ...............................4         Nurse Hero
Hugo W. Moser, M.D................................3                                     Drew Kirshner, M.D. ...................................4        Susan M. Currence, R.N. ..........................15
                                                                                        William S. Krimsky, M.D. ............................5          Karen McQuillan, R.N. ..............................15
Community Outreach                                                                      Armando Sardi, M.D. ..................................5         Deborah H. Russell, R.N...........................17
                                                                                        Finalists begin............................................30   Devin Trinkley, R.N. ..................................17
Denise O’Neill ..........................................6                                                                                              Finalists begin............................................41
                                                                                        Community Outreach
Health Care Professional                                                                John Aravanis ..............................................7   Physician Hero
Audrey Bergin........................................10                                 Vickie Bands, R.N., M.S.N. .........................7           Rhonda Fishel, M.D...................................19
                                                                                                                                                        Elizabeth A. Fronc, M.D. ..........................19
                                                                                        Tai Sophia Institute .....................................8
Nurse Hero                                                                                                                                              Maria Jacobs, M.D.....................................21
                                                                                        Shore Regional Breast                                           Barbara M. Jaeger, M.D. ...........................21
Lori A. Edwards, R.N. ...........................13                                       Center Outreach Workers .......................8              Mandeep R. Mehra, M.D. ..........................22
                                                                                        Supportive Housing and                                          Finalists begin............................................43
Physician Hero                                                                            Children’s Health Outreach Project .......9
                                                                                        Finalists begin............................................32   Volunteer Hero
Neil Sullivan, D.M.D. .............................18
                                                                                                                                                        Jack Monas ................................................25
                                                                                        Health Care Professional                                        Chandra Oporto.........................................25
Volunteer Hero                                                                          Vincent Conroy, P.T. ..................................11       Prayer Shawl Ministry Volunteers...........27
Kathleen & Glenn Helme .....................23                                          Jeff Richardson..........................................11     Alan Robin, M.D. .......................................27
Judith Siegel...........................................24                              Susan Romano...........................................12       Finalists begin............................................48

   Christopher A. Eddings.................................Publisher and President
   Suzanne E. Fischer-Huettner ......................Associate Publisher,Vice President Sales
                                                                                                           Health Care Heroes is published as a
                                                                                                            supplement to The Daily Record.
                                                                                                                                                        ALSO INSIDE
   Rebecca Snyder ............................................General Manager, Vice President                                                           The Judging Process...............................2
   Tom Linthicum...............................................Executive Editor                                                                         Sponsor Profiles ....................................50
   Emily Arnold...................................................Special Publications Editor
   Doug Puller.....................................................Design Director
   Erin V. Alexander............................................Graphic Designer
   Eric Stocklin ...................................................Photo Editor                                                                                              2007
                                                                                                                    How to reach us                                 Health Care Heroes
   Maximilian Franz ...........................................Staff Photographer
                                                                                                                Subscriptions: 1-800-451-9998                       Publication Sponsor
   Gail Clough.....................................................Director of Sales Development                    News: 410-752-3849
   Erin Young.......................................................Advertising Sales Manager                     Advertising: 410-752-1717
                                                                                                                   Reprints: 410-752-3849
   Amy Pierson, Monica Hobbs .......................Account Managers
                                                      THE DAILY RECORD’S 2007
                                                      HEALTH CARE HEROES

        he judging process for Health Care Heroes was difficult because the nominees were uniformly outstand-

T       ing. Nonetheless, this is how the panel of judges made their decisions.

    Each of the six cate-
gories had five very specific
criteria for grading. For
example, in the advance-
                                   2007 Judges
ments in health care cate-
gory, the judges graded for
(1.) how the innovation
improves quality of life; (2.)
the potential impact of the
innovation; (3.) how the
innovator developed the
process; (4.) how the prod-
uct or procedure raises
awareness of a health prob-
lem; and (5.) how the devel-
opment         solves     and              Nancy Fiedler                     Kirby Fowler                  Brian Sans
                                       Senior Vice President of               President                Recognition Consultant
acknowledges the problem.
                                           Communications               Downtown Partnership of       MTM Recognition Concepts
    Judging was held at              Maryland Hospital Association            Baltimore

The    Daily     Record    in
Baltimore on February 16,
2007. After totals were cal-
culated, each of the judges
independently ranked the
finalists. Those rankings
were tabulated to arrive at
the top winners.

                                           Nancy Sloane              Darlene Brannigan Smith              Jenny Trostel
                                         Assistant to Publisher       Associate Dean for Graduate &          President
                                           The Daily Record                Executive Programs             Saab of Baltimore
                                                                         Univversity of Baltimore
                                                  THE DAILY RECORD’S 2007
                                                  HEALTH CARE HEROES

Hugo W. Moser, M.D., Kennedy Krieger Institute
                                                                               pediatric disorder — adrenoleukodystrophy
                                                                               (ALD) — and the absence of research that
                                                                               could help children born with the gene that
                                                                               causes ALD.
                                                                                 Moser’s research continued until his death on
                                                                               January 20, 2007, at the age of 82.
                                                                                 ALD is a genetic disorder that affects about 1 in
                                                                               20,000 boys in the United States, with symptoms
                                                                               typically appearing between the ages of 2 and 10
                                                                               years. The disease causes the breakdown of
                                                                               myelin, a fatty substance that acts as an insulator
                                                                               around the nerve fibers. Decline is steep and
                                                                               rapid; symptoms generally lead to nerve deterio-
                                                                               ration, loss of verbal communication, strength
                                                                               and coordination, and eventually the complete
                                                                               breakdown of bodily function, with death often
                                                                               resulting within two to three years after symp-
                                                                               toms begin.
                                                                                 One of the biggest breakthroughs came in
                                                                               2005, when a study led by Moser found that the
                                                                               treatment, Lorenzo’s Oil, can actually prevent
                                                                               the onset of the horrific disorder if begun
                                                                               before neurological symptoms appear.
                                                                                 After more than a decade of testing the oil for
                                                                               its ability to slow or prevent the development
                                                                               of ALD symptoms and enduring countless nay-
                                                                               sayers who dismissed the treatment as “snake
                                                                               oil,” Moser proved that the treatment works.
                                                                               While Lorenzo’s Oil had been shown to prevent
                                                                               the onset of symptoms, the key is to identify
                                                                               boys born with the gene before symptoms
                            s everyone knows, Hollywood doesn’t
  A study led by
Moser found that
                     A      always get it right. And apparently it got it
                            very wrong with its portrayal of the late Dr.
                     Hugo W. Moser, director of the Neurogenetics
                                                                            develop. Otherwise, it is invariably too late to
                                                                            save them.
                                                                                 Subsequently Moser was soon under way with
                                                                            his next challenge — developing a screening tech-
  the treatment,     Research Center at the Kennedy Krieger Institute.
                                                                            nique that would allow ALD to be detected at birth.
                     In the film “Lorenzo’s Oil,” Moser is depicted as a
Lorexzo’s Oil, can   detached and dispassionate physician. Yet his col-     In July 2006, he published a study in the journal
                     leagues beg to differ, remembering him as a            Molecular Genetics and Metabolism, which out-
 actually prevent    physician fiercely dedicated to finding answers to     lined a technique that could be piggybacked onto
the onset of ALD     some of the most devastating neurological condi-       states’ existing newborn-screening programs, thus
                     tions affecting children.                              allowing for the most widespread, practical diagno-
  if begun before        Moser’s lifetime dedication to this pursuit        sis of this disorder.
   neurological      brought him to Baltimore in 1976, when he was               Currently there is no way to truly stamp out
                     appointed president of the Kennedy Krieger             ALD, but Moser’s contributions are paramount
symptoms appear.     Institute. Later appointed director of the             and have given hope and inspiration to families
                     Neurogenetics Research Center, Moser was               around the world.
                     struck by the cruelty of one particularly fatal                                           — Mary Medland
                                                     THE DAILY RECORD’S 2007
                                                     HEALTH CARE HEROES

Linda Freda Barr, M.D., St. Joseph Medical Center
             or many, the word “hypothermia” does not

       F     have a positive connotation. However, a
             hypothermia protocol developed by Dr. Linda
       Freda Barr, Dr. John Eppler and Dr. Jason Marx at
       St. Joseph Medical Center is bringing patients who
       appear dead neurologically, but otherwise appear
       viable, to a better life.
            A collaborative effort at St. Joseph between the
       critical care (Eppler is director), cardiology and emer-
       gency departments is leading the way in Baltimore in
       implementing induced hypothermia for emergency
       patients who have been defibrillated after cardiac
       arrest and who are comatose or unconscious. This

                                                                  MIKE BUSCHER
       procedure prevents brain damage in these patients.
            Since St. Joseph began using therapeutic
       hypothermia in early 2004, it has seen approximate-
       ly 12 to 15 patients a year undergo induced
       hypothermia. The protocol in the Emergency
       Department begins as the patient is cooled — from
       the body’s normal temp of 37 centigrade to 32-34 degrees                  undergone the procedure include a 15-year-old girl who
       centigrade — as quickly as possible through the use of ice                suffered a sudden cardiac arrest at school and who
       packs and cooling packets. Breathing is controlled by a ven-              remained unconscious after resuscitation, and a 62-year-
       tilator and the patient is paralyzed and sedated to eliminate             old grandmother who suffered a heart attack, was rushed
       shivering, which would accelerate metabolic and oxygen                    to a nearby hospital and was then defibrillated approxi-
       needs. This procedure provides neurological protection                    mately 80 times during her transfer to St. Joseph Medical
       from anoxic brain damage by decreasing the brain’s meta-                  Center, where she underwent induced hypothermia.
       bolic demands and by halting the generation of oxygen-free                    To the amazement of their families, both patients
       radicals and other toxic molecules that damage neurons.                   woke up free of brain damage and have gone on to live
            By cooling these patients, a large number will survive               normal lives.
       and have good neurological outcomes. Those who have                                                              — Mary Medland

Drew Kirshner, M.D., Union Memorial Hospital
               eart disease is the No. 1 killer of Americans

       H       each year, but every day doctors are finding
               new ways to give heart disease patients a
       chance for a longer life. Dr. Drew Kirshner, a tho-
       racic surgeon at Union Memorial Hospital, is one
       such doctor. He performed an unprecedented open-
       heart surgery, affording new life to cardiac patients.
            In May of 2006, a 60-year-old patient was pre-
       sented to Kirshner for an aortic valve replacement.
       When Kirshner opened him up, he discovered that
       the valve was so heavily calcified that it was,
       according to Kirshner, “as brittle as an eggshell, so
       if you put a clamp across it, it would collapse.” In
                                                                MIKE BUSCHER

       other words, the patient was inoperable.
            But Kirshner knew the patient would not do
       well without an operation. On a whim, he tried a
       different approach.
            In a normal aortic valve replacement surgery,
       the patient is sustained by a heart-lung machine
       and the surgeon clamps the aorta to perform the                           patient now has a renewed life.
       bypass. Unable to do that, Kirshner bypassed it by running                    He has performed the same procedure on four
       the vascular graft to the ascending aorta — a procedure                   patients and says that the procedure can be easily taught
       that meant that no heart machine could be employed. The                   to other heart surgeons.
       patient was cooled to 18 degrees, the heart-lung machine                      “I think conceptually it was kind of tricky. But from a
       was stopped, and in eight minutes, Kirshner sewed the                     technical consideration, it’s no more difficult than a routine
       vascular graft containing a prosthetic valve into the                     aortic valve replacement,” he said. Kirshner’s innovation
       ascending aorta — a wholly new position — while the                       has provided a new hope for cardiac patients everywhere.
       heart was not beating. The surgery was a success and the                                                         — Christine Hansen
                                                     THE DAILY RECORD’S 2007
                                                     HEALTH CARE HEROES

William S. Krimsky, M.D., Franklin Square Hospital
               ccording to CancerCare, a national nonprofit

       A       organization that provides support services for
               anyone affected by cancer, more Americans die
       each year from lung cancer than from breast, prostate
       and colorectal cancer combined. The disease often
       escapes detection until it’s too late — that is, until Dr.
       William S. Krimsky became involved.
            A former high school English and science
       teacher, Krimsky became a doctor in 1997. He chose
       to specialize in pulmonology because he felt that lung
       cancer patients were “left for dead.”
            “I became frustrated with the delay in diagnosis

                                                                     MAXIMLIAN FRANZ
       and the inefficiencies associated with the process,”
       Dr. Krimsky said.
            As chief of interventional pulmonology at Franklin
       Square Hospital, Krimsky is the only board-certified
       pulmonologist in Maryland who is using new minimal-
       ly invasive technologies to fight and cure lung cancer.
       Interventional pulmonology — a specialty within pul-
       monology — uses technologies such as                                            cancer can be cured,” said Ming Tai, public relations man-
       superDimension Bronchus System and Autofluorescence                             ager for Franklin Square Hospital.
       Bronchoscopy (AFB) to spot lung cancer in the early stages.                          This new technology also means, according to
            Before these technologies were introduced, traditional                     Krimsky, less pain for the patients.
       chest X-rays were used to spot tumors in the lung or                                 Krimsky is one of the only physicians in the United
       esophagus, but these X-rays were unable to spot a tumor                         States who is now training other specialists on how to use
       until it was about the size of a quarter. The                                   the latest technology.
       superDimension and AFB technologies allow doctors like                               It is his mission to continue learning and teaching
       Krimsky to detect the tumors very early.                                        about lung cancer treatment so he can give lung cancer
            “Lung cancer used to be a death sentence, but with the                     patients real hope for a brighter future.
       technology he uses, up to 80 percent of instances of lung                                                               — Christine Hansen

Armando Sardi, M.D., Mercy Medical Center
               r. Armando Sardi is a leader and pioneer in the

       D       field of intraperitoneal hyperthermic
               chemotherapy, or IPHC, a difficult procedure
       that can last 15 hours or more which has added years
       to the lives of terminal cancer patients who were told
       they had only months to live or even less.
            “I am one of the pioneers in the aggressive manage-
       ment of patients with peritoneal carcinomatosis,” he said.
       “I was involved in the development of a handheld gamma
       probe for the identification of recurrent cancers.”
            His long-term goal involves bringing IPHC to all
                                                                 MAXIMILIAN FRANZ

       appropriate patients, because the sooner they receive
       it, the better chance it has to make a difference in
       their lives. “IPHC should be offered earlier in the dis-
       ease process, not just as a last resort,” he said.
            As director of the Institute for Cancer Care at
       Mercy Hospital, Sardi has helped put together a team
       of surgeons, medical oncologists and other cancer
       experts in a setting designed to deliver cancer thera-                          training of surgeons in cancer care.”
       pies in a warm, friendly and comfortable environment.                                Sardi travels every year to his hometown of Lima,
            He is noted for his ability to perform lengthy, compli-                    Colombia, to do outreach surgery for people who have no
       cated and sometimes rare surgical procedures which are                          other access to health care. He is a board member of
       performed by very few surgeons around the world. “I per-                        Hands Across the Americas, and serves as the medical
       form these procedures with a low complication rate and                          director for the group’s Colombia Medical Mission.
       excellent survival outcomes,” he explained.                                          In 2003, he received the Founder’s Award for
            “Throughout my career I have been part of the devel-                       Physician of the Year at St. Agnes Hospital, and in 2001 he
       opment and implementation of residency and student pro-                         received the Governor’s Citation of the State of Maryland
       grams,” Sardi said of his mentoring. “Recently, I began a                       for a successful mission in his native South America.
       surgical oncology fellowship program at Mercy for the                                                               — Joseph Patrick Bulko
                                                                        THE DAILY RECORD’S 2007
                                                                        HEALTH CARE HEROES

Denise O’Neill, Survivors Offering Support
                      MAXIMILIAN FRANZ

                                             n 2003, Denise O’Neill, a mother of three and mar-    telephone call reassuring her she can get through

“A woman facing
                                         I   keting executive at the time, was diagnosed with
                                             breast cancer. While going through treatment, she
                                         was troubled by how many women she saw who
                                                                                                   this, and hearing that from someone who did get
                                                                                                   through it is really important,” she noted.
                                                                                                       SOS has been utilized by over 30 percent of
                                         were dealing with the same disease with very little       patients with breast cancer at AAMC, with many
  breast cancer                          emotional support.                                        graduates of the program now mentors themselves.
 may just need a                              At the conclusion of her treatment, she decided      A grant from the Susan G. Komen Breast Cancer
                                         to leave her position as director of marketing for a      Foundation has resulted in expansion to Franklin
  telephone call                         large corporation and founded Survivors Offering          Square, Howard County General and Frederick
 reassuring her                          Support (SOS) at the Breast Center at Anne Arundel        Memorial hospitals, where over 40 percent of newly
                                         Medical Center.                                           diagnosed breast cancer patients are utilizing SOS
    she can get                               “I founded SOS as a result of my personal expe-      services.
                                         rience with breast cancer,” O’Neill said. “There were         “SOS leverages the unique knowledge of almost
  through this.”                         no psychosocial support services on-site at the hos-      150 breast cancer survivors in Maryland to make the
                                         pital available real-time to patients. Patients lacked    breast cancer journey less frightening and isolated,”
     Denise O’Neill                      emotional support and experiential information            O’Neill explained. “Over the past two years, SOS has
                                         about breast cancer.”                                     provided services to over 300 women annually.”
                                              SOS offers the “Power of Two” in the fight               O’Neill is a role model for the women she both
                                         against the disease. The program pairs women who          recruits and trains as SOS mentors and for the
                                         have recently been diagnosed with other women             countless women that she herself mentors. At any
                                         who are breast cancer survivors. “Mentors and             given time, she may mentor 10 to 15 women who are
                                         patients are matched by age, stage and demographic        in need of emotional and informational support for
                                         lifestyles,” she said.                                    their cancer diagnosis.
                                              The program provides end-to-end support for              “I understood that breast cancer was a gift to me
                                         breast cancer patients by mentoring through the           and that I could take my personal experience with the
                                         diagnosis, supporting caregivers and assisting            disease, combine it with 20 years of business experi-
                                         patients as they enter the wellness phase of life after   ence and build a program that would enable women
                                         cancer.                                                   to better fight breast cancer head on,” she said.
                                              “A woman facing breast cancer may just need a                                       — Joseph Patrick Bulko
                                                      THE DAILY RECORD’S 2007
                                                      HEALTH CARE HEROES

John Aravanis, Adventist HealthCare
           ohn Aravanis knows how devastating colorectal

      J    cancer can be. In February 2003, he lost his son,
           Chris Sarris, to this deadly cancer. Sarris, a
      Montgomery County firefighter and married father of
      two young children, was only 45 at the time of his
      death. He had never been screened for colorectal can-
      cer and by the time he received his diagnosis the can-
      cer had spread throughout his body.
          Aravanis was determined to save other fire and
      rescue workers from the tragedy that befell his son.
      Consequently he contacted the Adventist HealthCare
      Health and Wellness Department with a unique pro-

                                                                     MAXIMLIAN FRANZ
      posal: Why not have Washington Adventist Hospital
      and Shady Grove Adventist Hospital provide educa-
      tional support and access to Adventist and Shady
      Grove physicians and facilities to all Montgomery
      County Fire and Rescue Service fire fighters?
          Working with staff from Washington Adventist
      Hospital and Shady Grove Adventist Hospital,
      Aravanis spearheaded the creation of a program                                   is the second leading cause of cancer-related deaths, claim-
      known as SCREEN (Sarris Colorectal Examination and                               ing more lives than breast or prostate cancer. However,
      Education Needs). Launched in March 2003, the program is                         detected early, it has a five-year survival rate of 90 percent.
      believed to be the first of its kind in the nation and now                       Most insurance companies only cover colorectal cancer
      offers hundreds of fire and rescue fire fighters the opportu-                    screenings for those 50 and older. Nevertheless, the
      nity to have free screenings for colorectal cancer. The                          SCREEN program provides free colonoscopies to fire and
      screenings are paid for by money that Aravanis himself has                       rescue workers age 40 and older, if not covered by their
      donated to make this program happen, as well as by dona-                         insurance company. In addition, individuals age 35 and
      tions from anyone who believes this is a worthy cause.                           older can receive a free fecal occult blood test kit, another
          In 2007, colorectal cancer is expected to claim more                         method for the early detection of colorectal cancer.
      than 56,000 lives in the United States — colorectal cancer                                                                   — Mary Medland

Vickie Bands, R.N., M.S.N.,                                       Upper Chesapeake Health
            or many residents in Harford County, the emer-

      F     gency department is their main source for med-
            ical care. Uninsured, underinsured and low-
      income, these residents are unable to get regular
      health checkups. That is why Vickie Bands, director
      of community outreach and occupational health at
      Upper Chesapeake Health, created the Medical
      Mobile Van.
           In 2001, Bands started a mobile clinic, driving a
      Winnebago around the county. She discovered that
      the Winnebago wasn’t meeting the needs of her out-
      reach goals, so she went to the board of the hospital
      to get funding for a larger van. Her request was
                                                                   ERIC STOCKLIN

      approved and, in 2005, the Medical Mobile Van was
      touring Harford County — equipped with two full
      treatment rooms, a triage and a waiting room.
           Bands and her team went throughout the county
      and met with key people to get the word out about the
      van, the clinic and its services. Now the van travels to                         Bands said. As a result of her efforts, the hospital has seen
      four different locations throughout Harford County, while                        an 86 percent decrease in patients using the emergency
      also visiting a homeless shelter twice a month.                                  room as their main source of health care.
           The van is just like a regular doctor’s office and is used                      “She really cares about the underserved population in
      for flu shots, health screenings, children’s programs and                        our county. She puts a lot of focus and attention to make
      health education. Patients can get medications, examina-                         sure that the population gets the care they need. She’s
      tions and referrals to specialists.                                              always striving to make our programs better,” said Kathy
           “We see a tremendous amount of underserved. The                             Kraft, director of community health improvement at
      clinic and the van is something I am so proud of. We went                        Upper Chesapeake Health.
      from 49 visits in the first year to 1,005 visits last year,”                                                             — Christine Hansen
                                                          THE DAILY RECORD’S 2007
                                                          HEALTH CARE HEROES

Tai Sophia Institute
        t is estimated that Baltimore City has more than 60,000

     I  illegal drug users. Unfortunately, there are many more
        individuals who seek treatment for their addiction than
     there are available spaces in treatment programs.
          For more than 10 years, the Tai Sophia Institute, a
     Howard County-based graduate school for complemen-
     tary medicine, has endeavored to serve people in the
     city who want to end their substance abuse. In 1993, it
     created the Maryland Community Health Initiative to
     serve this patient population and, in 1995, Tai Sophia
     founded the Penn North Neighborhood Center, an out-
     patient clinic for those fighting addiction.
          In 2005, Tai Sophia — collaborating with Dee’s

                                                                   MAXIMILIAN FRANZ
     Place and Recovery in Community, both nonprofit orga-
     nizations — spearheaded a new initiative, Threshold to
     Recovery. The initiative provides services 24 hours a
     day, seven days a week for people in recovery and for
     those seeking treatment.
          When Tai Sophia opened the Penn North
     Neighborhood Center, the goal was to apply principles
     of wellness, including the use of acupuncture and                                skills education, mentoring and a wellness referral network.
     herbal medicine. Students, faculty and alumni visit the center                        Since opening the Penn North Neighborhood Center, Tai
     to provide auricular acupuncture or acudetox, which                              Sophia has invested more than $1.5 million in the neighborhood
     involves inserting small needles into the ear to help relieve                    and, along with its partners, has secured a three-year grant from
     patients’ cravings for drugs and alcohol. According to Tai                       the Robert Wood Johnson Foundation to continue fighting
     Sophia, research has shown acudetox to be a cost-effective                       addiction in the city. Prior to Threshold to Recovery, the Penn
     approach to drug treatment.                                                      North Neighborhood Center’s clinic served about 1,200 people
          In addition, the center offers 12-step meetings, support                    annually. Today it sees as many as 500 patients a day.
     groups for men and women, tai chi, qi gong, nutritional and life-                                                               — Mary Medland

Shore Regional Breast Center Outreach Workers
            he outreach workers of the Shore Regional

     T      Breast Center, located at Easton’s Memorial
            Hospital, work together to fulfill their mission to
     educate women about breast health and to ensure that
     they have access to screening, diagnostic and treat-
     ment regardless of age, race or financial status.
          In 2006, they reached out to nearly 2,000 women in the
     five-county midshore region, which consists of Caroline,
     Dorchester, Kent, Talbot and Queen Anne’s counties.
          Mattie Fountain specializes in older women
     who tend to delay seeking medical attention.
     Consuelo Carpenter uses her fluency in Spanish
     to reach the growing number of women from
                                                                   ERIC STOCKLIN

     Central and South America.
          “I moved to the U.S. from El Salvador and learned
     the English language during a time when there was not
     anyone to help me,” she said. “I completed high school
     and became a translator.”
          Fountain and Carpenter spend their workdays and
     many evenings and weekends making phone calls,                                   testing and treatment is warranted.
     attending health fairs and educating physician office staff.                          Breast Center Nurse Navigator Mary Jane Flynn helps to
     They travel to hair salons, grocery stores, churches, nursing                    coordinate these outreach efforts and assists women navi-
     homes and local businesses with lifelike breast forms to                         gating the health care services they need. Connecting
     instruct women on how to perform a self-exam.                                    women to these programs prevents them from dying unnec-
          Jane Escher, R.N., focuses on enrolling women who                           essarily when they might avoid treatment because of a lack
     qualify for the Maryland Breast and Cervical Cancer                              of financial resources or lack of information.
     Diagnostic and Treatment Program. Each year she                                       “I am proud of the work I do to reach out to women who
     enrolls approximately 60 women and works with each of                            would not have known about breast cancer without the
     them to ensure that they receive the appropriate care                            information and support I provide,” Carpenter said.
     when a suspicious mammogram indicates that further                                                                      — Joseph Patrick Bulko
                                                         THE DAILY RECORD’S 2007
                                                         HEALTH CARE HEROES

Supportive Housing & Children’s Health Outreach Project
Mercy Medical Center
               ccording to a Baltimore City census, there were

        A      approximately 3,000 homeless individuals in 2005.
               These individuals do not have access to health
        care and live in shelters or places not meant for human
        habitation. Often, they do not know where to turn when
        in need of care. Mercy Medical Center has worked to

                                                                      MAXIMILIAN FRANZ
        provide a link to services for the homeless through their
        Children’s Health Outreach Project (CHOP) and
        Supportive Housing Project.
             The Children’s Health Outreach Project, made up of
        six employees, visits area homeless shelters and pro-
        vides health care assessments for homeless children.
        According to Joanne Manzo, a pediatric nurse practition-
        er, this includes treating illnesses, making sure the chil-                      of services for these needy families by assisting them in find-
        dren are linked up with their primary-care physicians, and                       ing permanent housing.
        keeping their immunizations up-to-date. The program also                              Caseworkers meet with families that are ready to survive
        provides tutoring and counseling to the children.                                on their own. They provide education on things like budget-
             “We are really meeting a lot of unmet health care needs.                    ing, paying bills on time, landlord-tenant relations and self-
        We are meeting with a lot of kids that are at risk and vulnera-                  esteem. When the family moves in, they are placed into a six-
        ble. We are making sure that all kids have access to health care                 month “service plan” where caseworkers make sure the rent
        in a country that doesn’t allow that to happen,” Manzo said.                     and bills are paid, employment or education is maintained,
             With the hospital already addressing the needs of home-                     and homes are kept free from substance abuse.
        less families through the Children’s Outreach Project, it only                        “From what we’ve been able to test, more than 75 percent
        made sense, according to Mary Catherine Webb, director of                        of people we help find homes are still housed,” Webb said.
        Mercy’s Department of Social Work, to provide a continuation                                                              — Christine Hansen
                                                                    THE DAILY RECORD’S 2007
                                                                    HEALTH CARE HEROES

Audrey Bergin, Northwest Hospital Center
                      ERIC STOCKLIN

                                              orthwest Hospital Center’s Domestic Violence     the state, creating a program took patience and inno-

“During each yar
                                      N       Program is one of only four hospital-based
                                              programs in Maryland and is considered a
                                      model program. Launched in 2004, by the initiative
                                                                                               vation, as well as a strong collaboration with all the
                                                                                               departments in the hospital.”
                                                                                                   During the first 12 years of her career, Bergin
 of the Domestic                      of Audrey Bergin, the program has provided assis-        worked with severely emotionally disturbed and
                                      tance to nearly 200 victims of domestic violence.        abused children in a residential setting. During that
     Violence                              “The program began with just myself working         time, she received four Employee of the Month
  Program, the                        part-time, serving 24 victims,” Bergin said.             awards. In 2004, she received a certificate of appreci-
                                           Under Bergin’s leadership, education and train-     ation from the state for her work with Hurricane
    numbers of                        ing about domestic violence has been provided to         Isabel victims in Baltimore County.
                                      hospital medical staff, often the first stop for some-       Some of Bergin’s advocacy work includes work-
victims identified                    one who has experienced domestic violence.               ing with the Department of Social Services’ Family
 by medical staff                          “We know that victims of domestic violence are      Violence Unit, the Women’s Law Center and
                                      seen in health care settings; however, they are not      Maryland courts to ensure that judges and state’s
 have doubled.”                       easy to identify,” she explained. “Only one in 20 is     attorneys are trained in domestic violence issues.
                                      correctly identified by medical practitioners.”              She has spoken with domestic violence advo-
      Audrey Bergin                        Women exposed to violence in the home often         cates and health care professionals both locally and
                                      experience migraines, chronic pelvic pain, depres-       out of state to work on partnerships and coordinat-
                                      sion and anxiety, among other health problems.           ed responses to domestic violence. “I also work to
                                      Screenings help doctors and nurses to be aware of        get more hospitals to provide advocacy to domestic
                                      problems before a situation escalates.                   violence victims in the Baltimore metropolitan area,”
                                           “During each year of the Domestic Violence          she said.
                                      Program, the numbers of victims identified by med-           Bergin is the president of the Maryland Health
                                      ical staff have doubled,” Bergin said. “This shows       Care Coalition Against Domestic Violence and the
                                      that staff have become more comfortable with ask-        co-chair of Baltimore County’s Domestic Violence
                                      ing patients about their relationships and are better    Coordinating Committee’s First Responders
                                      at identifying indicators of abuse.”                     Subcommittee.
                                           Introducing a new focus in a busy, fast-paced           “While we certainly have not solved the prob-
                                      hospital setting can be a challenge, she noted. “With    lem, we are headed in the right direction,” she said.
                                      only three other formal hospital-based programs in                                    — Joseph Patrick Bulko
                                                          THE DAILY RECORD’S 2007
                                                          HEALTH CARE HEROES

Vincent Conroy, University of Maryland School of Medicine
                  hen Vincent Conroy, P.T., D.Sc.P.T., joined

        W         the Department of Physical Therapy and
                  Rehabilitation Science at the University of
        Maryland’s School of Medicine, he was charged
        with teaching anatomy and coordinating teaching
        for a transitional clinical education module. In
        addition to collaborating with his colleagues in the
        department, he has sought to develop clinical expe-
        riences for students that will reinforce the bond
        between health care practitioners and the commu-
        nities they serve. Much of this has been accom-
        plished by devoting significant amounts of time,
        energy and his own resources to expanding the

                                                                      ERIC STOCKLIN
        scope of the first-ever Service Learning Center
        (SLC) in his department.
             The SLC is designed to meet the physical therapy
        needs of the underserved population in Baltimore’s
        inner city. A second goal is to provide opportunities
        for students to get to know the needs of the commu-
        nity in which they find themselves by encouraging students                    sary to treat patients in many settings, from the hospital to
        to serve this population as they provide critical physical ther-              the ski slopes to the ballet stage. He is also known as an indi-
        apy under the direct supervision of faculty members.                          vidual who successfully made the transition from a clinical
             Currently the SLC draws patients from the University of                  practice to academia, where he now shares the knowledge
        Maryland’s Open Gates Initiative — and under Conroy’s leader-                 he has gained with the next generation of physical therapists.
        ship, as director of the SLC, links with several other local med-                  Were that not enough, he volunteers his time as a CPR
        ical systems have been established. He has provided the energy,               instructor to teach this and other skills to physical therapy
        determination and commitment to make this project a reality.                  students and to the National Ski Patrol during the fall and
             Conroy is known as a meticulous clinician who followed                   winter months.
        his interest in orthopedics to learn the clinical skills neces-                                                             — Mary Medland

Jeff Richardson,                        Mosaic Community Services
               better understanding of what causes mental

        A      illness has led to advances in treatment. As
               advances continue and times change, one
        man and one organization are working to make
        sure that those who suffer from mental illness have
        better quality of life. As executive director of
        Mosaic Community Services, Jeff Richardson has
        implemented numerous programs that have helped
        many people — who otherwise would have been
        institutionalized — live satisfying lives.
             Richardson’s business and clinical background
        provided the groundwork for what became a com-
        plicated merger of smaller, not-for-profit organiza-
                                                                     MIKE BUSCHER

        tions, ultimately creating Mosaic Community
        Services. Serving over 5,000 consumers in the
        Baltimore metropolitan area, Richardson imple-
        mented and created an array of programs to help
        people who suffer from mental illnesses work
        toward recovery. One such program, a supported
        employment program, helps people with mental ill-                                  Mosaic Community Services is the largest community-
        nesses secure jobs in the competitive work force.                             based health care organization in the state of Maryland.
             Alicia Lucksted, president of Mosaic’s board of directors,               The organization serves kids and adults, and provides a
        said that this program has proven that people with mental                     variety of services in addition to job training and place-
        needs tend to recover faster when employed. Richardson’s                      ment, including therapeutic counseling, case management,
        efforts have developed relationships with over 30 organiza-                   adult day care and residential services.
        tions in the Baltimore area, and more than 50 percent of the                       Richardson’s expertise has allowed Mosaic to reach
        patients participating in the program are employed.                           thousands of Marylanders, and his goal, “to be the most com-
             “We have a very focused vocational program. Our job                      prehensive provider of all these services,” is within reach.
        is to help them find what they are interested in. We help                          “Mosaic simply wouldn’t be where it is today without
        them get a job; it’s not based on their level of disability,”                 Jeff at the helm,” Lucksted said.
        Richardson said.                                                                                                      — Christine Hansen
                                                    THE DAILY RECORD’S 2007
                                                    HEALTH CARE HEROES

Susan Romano, Franklin Square Hospital Center
              s an employee at Franklin Square Hospital for
              nearly 20 years, Susan Romano, L.S.W.A., has
              developed and refined her social-work skills
      by focusing on the maternal and infant health popula-
      tion in the Women’s Pavilion birthing “pods” and pre-
      natal and post-partum units. Her work in triage uses
      a best-practice approach — with assessment, inter-
      vention and problem solving — while working with a
      population where many patients face challenges,
      such as drug abuse and use during pregnancy, family
      instability and dysfunction, single-parent households,

                                                                MAXIMILIAN FRANZ
      domestic violence and poverty.
          Romano is known for her keen understanding
      of her patients and the social and personal issues
      that affect them, which enables her to predict
      needs the family may have and to address them
      with the patient during therapeutic meetings. She
      has a gentle and soothing approach, but like the
      velvet glove over the hand of steel, when further
      intervention is needed or required, Romano will make                         as well as the medical staff inside and outside the hospital.
      timely, sensitive and thorough referrals to the                              She routinely gives of her free time when needed to
      Department of Social Services and other community                            address patient needs — indeed, she frequently stays on
      agencies. With a census of approximately 200 births per                      the unit after others have gone home because of her
      month and a 100 percent screening of those births, in                        involvement with a family that needed assistance.
      addition to the new mandatory fetal drug-exposure                                Furthermore, because of her extensive experience,
      reporting law in Maryland, referrals and caseloads have                      she serves as an invaluable resource to the nurses, physi-
      increased significantly.                                                     cians and other social workers in women’s and children’s
          Romano is regularly applauded by her social-work                         services, always available to help co-workers with difficult
      peers within the hospital setting and by outside agencies,                                                             — Mary Medland

Ruth Sullivan, R.N.,                        Shore Health System

               he Patient Advocacy Department at Shore
               Health System (SHS) in Easton sees 34 child
               victims of sexual assault annually. Created by
      Ruth Sullivan, the hospital-based center operates on
      grant funding and matching SHS sponsorship.
            “I have worked with numerous agencies to solicit
      support, and worked with these agencies to bring
      over $1 million of funding to the county for these vic-
      tim services,” Sullivan said.
            She assisted in the multi-agency grant for the Talbot
      County Children’s Advocacy Center (CAC) in 1993.
      “Previously, child victims of sexual assault had to travel
      over two hours to receive medical follow-through,” she
                                                                ERIC STOCKLIN

      said. “With the creation of the CAC, children are seen
      once and tell their story once in a safe environment with
      all the professionals coming to them.”
            Sullivan is president-elect for 2007 of the Society
      for Healthcare Consumer Advocacy (SHCA) and chair
      of the Talbot County EMS Management Advisory
                                                                                   of living will that deals with end-of-life issues.
      Board. She received the Maryland Children’s Alliance Team                         Sullivan believes that humor has a place in health care
      Excellence Award in 2005 for work on the CAC.                                and was instrumental in working with the Caring Clowns
            She has chaired the Achieved Professional Excellence                   program, which offers clown therapy to patients and staff.
      (APEX) Committee, mentoring 18 advocates to advance in                       She helps train the clowns before they begin volunteering,
      APEX. Currently, she is pursuing the development of a                        and helps recruit new individuals to the program.
      national certification program for patient advocates.                             “With 20 years in nursing management, I would consid-
            “I worked with the local TV to establish viewing twice                 er my mentoring of hundreds of nurses as my biggest con-
      a week of the Five Wishes program,” she explained, “which                    tribution to health care,” she said.
      assists families in talking about advance directives,” a type                                                      — Joseph Patrick Bulko
                                                               THE DAILY RECORD’S 2007
                                                               HEALTH CARE HEROES

Lori A. Edwards, R.N.
Johns Hopkins University School of Nursing
                     MIKE BUSCHER

                                           lbert Einstein once said, “Setting an example is        “After traveling to some remote regions in the
“After traveling to
some remote regions
                                    A      not the main means of influencing another, it is
                                           the only means.” For Lori Edwards, nurse, edu-
                                    cator and community advocate, this statement holds
                                                                                              world, I now see Baltimore with ‘new eyes,’” she
                                                                                              said, referring to a quote she lives by: “The real
                                                                                              voyage of discovery consists not in seeking new
in the world, I now                 true. Each year, Edwards, an instructor at the Johns      landscapes but in having new eyes.”
                                    Hopkins University School of Nursing, educates,                Since 1994, Edwards has led the Community
 see Baltimore with                 trains and places over 150 student nurses as volun-       Outreach Program at Hopkins, serving more than
     ‘new eyes.’”                   teers in communities most in need, while also serving     50 community agencies reaching Baltimore com-
                                    countless people living in challenged communities.        munities. The outreach provides extensive health-
                                         She has dedicated her life to assuring that the      related services to the most underserved. One of
   Lori A. Edwards
                                    poor, uninsured or disenfranchised have access to         her programs, Project HEAL, provided support for
                                    quality health care or have strategies to improve         struggling families with small children in the
                                    their health. In a course called “Community               African-American and Hispanic communities. She
                                    Outreach to Underserved Communities in                    has created multiple health-education projects,
                                    Baltimore,” Edwards teaches students to “believe          health fairs and direct health care services for the
                                    in Baltimore and its most vulnerable citizens.”           East and Southeast Baltimore neighborhoods. The
                                    Disenfranchised communities and families are              programs bridge gaps to address the larger commu-
                                    linked to health care, and students become effec-         nity’s needs. Her leadership in the classroom has
                                    tive at service learning and take their skills to         brought many nurses to struggling communities.
                                    places around the world.                                       “The community outreach strategies I forged
                                         In 1984, she joined the Hopkins team but still       in Baltimore will now lead hundreds more nurses
                                    had desires to help faraway places. “At that time, I      to reach the most vulnerable populations in their
                                    did not view East Baltimore as that village, and I        communities and their nations,” she said.
                                    longed to be in a place that was less harsh, less              Edwards not only teaches her students to help
                                    hostile, less violent, less devastated,” she said.        others, but she has devoted her life to do the same.
                                    After working in places like Guatemala and                Her life is the example — the perfect teaching tool.
                                    Mexico, Edwards felt Baltimore calling her back.                                         — Christine Hansen
                                                       THE DAILY RECORD’S 2007
                                                       HEALTH CARE HEROES

Susan M. Currence, R.N., St. Joseph Medical Center
            hirty years ago, Sue Currence opened the first and

     T      only ostomy center in the state of Maryland.
            Located in St. Joseph Medical Center, the center
     provides patients with the necessary tools to adjust to life
     with ostomy, a surgically created opening in the body for
     the discharge of body wastes.
          Currence opened the center to fulfill a need that was-
     n’t being met for ostomy patients.
          “The need for this, obviously, was the main reason I
     opened it. It changed so many facets for patients with
     ostomy and we thought it would be best to start this.
     Now patients could go to one central place to get their
     questions answered,” Currence said.

                                                                      MIKE BUSCHER
          She runs the center with the help of one part-time
     assistant. It is the only center in the Baltimore area, and
     the only center that has an entire department dedicated
     to ostomy patients. Patients who require ostomies suffer
     from a variety of conditions, including cancer, diverticuli-
     tis, polyps, birth defects, ulcerative colitis, Crohn’s dis-
     ease and trauma. The center is able to care for patients                          care of themselves. She is probably one of the finest nurses I
     that come in with a variety of needs.                                             have ever worked with,” said Ann Kennedy, palliative care coor-
          Currence teaches and counsels patients on daily life                         dinator of St. Joseph Medical Center and colleague of Currence.
     issues, care of supplies, appliance issues, diet and exercise.                        Currence’s three decades of dedication has reached
          “Sue is extremely knowledgeable in what she does in nurs-                    approximately 10,000 ostomy patients. To many, she is consid-
     ing care and ostomy care. She is a valuable resource and asset                    ered a guardian angel, helping numerous patients lead healthy,
     to the entire hospital community. She is gentle with the patients                 productive lives.
     and she is able to get them to do what they need to do to take                                                              — Christine Hansen

Karen McQuillan, R.N.,                                  UMMC Shock Trauma Center
            aren McQuillan, R.N., has served as an advance prac-

     K      tice nurse in the University of Maryland Medical
            Center’s Shock Trauma Center for almost 20 years.
          She is a recognized expert in the care of neurotrauma
     patients and has dedicated her career to improving the care
     of patients with traumatic brain and spinal cord injuries.
          “My research findings supported the use of chest phys-
     iotherapy inclusive of the head-down position for patients
     with severe traumatic brain injury,” McQuillan said. “This
     intervention remains part of our standard practice.”
          She served as a leader in the development of a hos-
     pital-wide care delivery model called Relationship-Based
     Care, which provides highly individualized patient and
                                                                   MIKE BUSCHER

     family centered care that is consistent across the entire
     University of Maryland Medical Center.
          “After implementation of Relationship-Based Care in
     the Neurotrauma Intermediate Care Unit, there was an
     improvement in all nurse-sensitive patient family satis-
     faction questions,” she said.
          “I served as a mentor for hundreds of nurses as they                       the art and science of trauma nursing. The text is used
     have been oriented to being a nurse at the Shock Trauma                         around the world as a reference for trauma nursing care.”
     Center,” she added. “I helped a number of nurses find pub-                          The Society of Trauma Nurses selected McQuillan this
     lishing opportunities and then edited their work for submis-                    year for its Distinguished Lectureship and Award for contri-
     sion to texts or journals.”                                                     butions made to trauma nursing.
          Recently, McQuillan worked with another peer to begin                          “Through presentations and publications that educate
     a new research project looking at the stress and compassion                     others, research, protocol development and implementa-
     fatigue that nurses experience as a result of working in the                    tion, quality improvement initiatives and mentoring others,”
     trauma environment.                                                             she said, “I believe that I have improved the quality of
          “I was the lead editor of Trauma Nursing:                                  patient care and thereby fostered better outcomes for trau-
     Resuscitation through Rehabilitation, 3rd and 4th editions,”                    matically injured patients.”
     she said, “which provides a comprehensive description of                                                             — Joseph Patrick Bulko
                                                     THE DAILY RECORD’S 2007
                                                     HEALTH CARE HEROES

Deborah H. Russell, R.N., Baltimore Washington Medical Center
              eborah Russell, R.N., works with patients

       D      from the initial breast-cancer physician
              appointments and diagnoses all the way
       through to treatment and follow-up care. “Breast
       cancer is a life-changing event,” she said. “It’s always
       a journey — at a soul deep level.”
            She wrote a policy with her supervisor for the
       nursing staff to provide Healing Touch at the bed-
       side. “There are over a dozen nurses and techs now
       doing so,” she said. “I feel I brought complementary
       care to the bedside at our hospital.”
            Healing Touch is a form of energy-based medi-
       cine. In a peaceful treatment room, Russell, the nurse

                                                                 ERIC STOCKLIN
       coordinator for the Baltimore Washington Medical
       Center’s Breast Program, plays soft music and gently
       touches a patient’s body where it needs help.
            “Healing Touch supports a patient’s recovery and
       assists with all of their physical, emotional and spiri-
       tual needs,” Russell explained. “Its intent is to elimi-
       nate blocks and congestion so a person’s natural                           mentor their children to do likewise,” she noted.
       energy flow can proceed.”                                                      “As a nurse coordinator who emphasizes spiritual sup-
            For a cancer patient, the diagnosis and management                    port of oncology patients, I have honored each patient’s
       of treatment decisions and treatment side effects are all                  journey and mentored other oncology nurses to do like-
       daunting tasks. “I educate and navigate with a patient to                  wise,” she said. “Each encounter is considered significant
       assist her, but more so, I address her spiritual needs with                to me, as it is most certainly to the patient.”
       encouraging conversation and Healing Touch treatments,”                        Russell’s commitment to her patients is summed up in
       she said. “Patients say it is invaluable.”                                 a passage from her award-winning poem, “Courage to
            Russell provides coaching to her patients for better                  Care”: “When we see our Creator reflected in the glow on
       self-care. “This empowers women to not only tend better                    everyone’s face, it becomes so easy to care.”
       to their needs, but also encourages mothers to teach and                                                        — Joseph Patrick Bulko

Devin Trinkley, R.N., Shore Health System
               evin Trinkley, R.N., FNEAP, and coordinator of

       D       Shore Health System’s SAFE (Sexual Assault
               Forensic Examiner) Program, originally
       entered the field of sexual assault advocacy as a vol-
       unteer. That experience led her to attend nursing
       school. While attending Shore Health System’s
       Critical Care University afterward, she discovered
       the specialty of forensic nursing. Trinkley immediate-
       ly knew that this was her calling — she wanted to
       become a voice for people who did not have one and
       to help them in understanding that they are strong
       enough to survive the trauma of sexual assault.
            In November 2006, she created — with the assis-
                                                                  ERIC STOCKLIN

       tance of For All Seasons — the Mid-Shore Region
       Sexual Assault Response Team, which allows all sex-
       ual assault cases involving adolescents and adults to
       be tracked, thus improving prosecution through col-
       laborative teamwork with law enforcement, advoca-
       cy groups and district attorneys. Only law enforce-
       ment officials may activate a SAFE examination, which                           Trinkley has created, and is in the final steps of imple-
       takes place in Memorial Hospital’s Emergency Department                    menting, a research project on domestic violence in the
       or in Memorial Hospital’s Children’s Advocacy Center.                      rural communities. Violence in these areas is considered a
            Trinkley has a reputation as an extremely reliable staff              health care epidemic, but little research data has been com-
       nurse who has been a top performer for years and who                       piled. Trinkley’s goal is to determine how prevalent domes-
       truly took on the responsibility of making the SAFE                        tic violence is and how the population can be assisted.
       Program a reality — work into which she puts her entire                         In addition, she currently educates physicians and their
       heart and soul. She took it upon herself to meet with                      staff, as well as law enforcement agencies and the nursing
       resources and agencies outside the hospital in order to                    staff at Shore Health System, on pediatric sexual assault
       coordinate efforts to better serve the pediatric and adult                 and how they can best use the Children’s Advocacy Center.
       sexual-abuse cases.                                                                                                   — Mary Medland
                                                               THE DAILY RECORD’S 2007
                                                               HEALTH CARE HEROES

Neil Sullivan, D.M.D., Anne Arundel Medical Center
               ERIC STOCKLIN

   Recently the                          hen it comes to dental disparities in             Department and chief of oral/maxillofacial surgery

 volunteer staff
  donated more
                               W         Annapolis, Dr. Neil Sullivan, DMD, and the
                                         Annapolis Outreach Center have gotten to
                               the root of the problem.
                                                                                           at Anne Arundel Medical Center — garnered the
                                                                                           assistance of dental equipment specialists and col-
                                                                                           leagues who pledged their support to broker major
                                    In March, after two years of planning, Anne            equipment donations directly from manufacturers.
 than 250 hours                Arundel Medical Center’s Annapolis Outreach                     The two-operatory, free adult dental clinic is
                               Center began offering free, twice-a-week dental ser-        state of the art, and the free adult dental services
of time in caring              vices to adults in its clinic at the Stanton Community      have truly been a collaborative effort, with the city
  for 100 adult                Center. The outreach center is the only free program        of Annapolis providing space in the Stanton Center
                               in Maryland where scores of volunteer physicians,           and with Anne Arundel Medical Center Foundation
     patients.                 dentists, nurses, translators and others have part-         providing funding for building renovations, manage-
                               nered with public and private supporters and sus-           ment and clinic operations.
                               tained their efforts to care for the underserved.               Developing and equipping the clinic was the first
                                    For many of us, putting off a trip to the dentist is   challenge, but to actually bring it to life required a
                               a matter of choice. For many others, putting off such       dental director. Today the center looks to Sullivan’s
                               a trip is a matter of having no choice, as families that    outstanding leadership and direction, and to the
                               struggle to pay for everyday necessities, such as           more than 60 volunteer dentists, oral surgeons,
                               food, shelter and transportation, view dental care as       endodontists, prosthodontists, hygienists and sup-
                               an unaffordable luxury. And yet, researchers have           port staff who signed on to take part in the clinic.
                               identified links between poor dental health and             There is full dental care on Wednesdays and Fridays,
                               other diseases. Studies show that diseases such as          and recently the volunteer staff donated more than
                               hypertension, heart disease and diabetes may be             250 hours of time in caring for 100 adult patients.
                               made worse by poor dental health. Far from being a              Sullivan and his staff — with their talent and
                               luxury, regular dental care is a vital part of a person’s   compassion — have given many low-income men
                               overall health and well-being.                              and women a new reason to smile.
                                    Early on, Sullivan — also an associate clinical
                               professor at the University of Maryland Oral Surgery                                          — Mary Medland
                                                       THE DAILY RECORD’S 2007
                                                       HEALTH CARE HEROES

Rhonda Fishel, M.D., Sinai Hospital Center
             hen Dr. Rhonda Fishel, associate chief of surgery

    W        at Sinai Hospital, was diagnosed with a rare and
             aggressive form of uterine cancer, she learned
    from the patient’s point of view how the medical world
    communicates — and decided something needs to change.
        “In my first chemotherapy experience, my nurse was
    explaining to me how the chemotherapy agents were quite
    safe. She then put on a gown, some gloves and a mask to
    hold the IV bag which contained the medicine that would
    go into my vein,” she said.
        Fishel realized that many doctors focus on the techni-
    cal information they need to convey and often forget to
    account for the emotional element of the bad news.

                                                                   ERIC STOCKLIN
        “I feel that there are societal and training influences
    which negatively impact the way in which physicians and
    other health care personnel communicate,” Fishel said.
        Using her own experience as patient and doctor, she
    created a presentation that could help teach physicians the
    emotional side of conveying a diagnosis. Today, Fishel
    tours the country addressing how to inform family mem-                         sentation explains what people should expect in the way of
    bers and patients on end-of-life issues and frightening diag-                  communication. Fishel hopes that by relating anecdotal experi-
    noses. The talk, entitled “Giving and Receiving Bad News:                      ences, health care providers are able to see themselves in the
    Lessons Learned,” infuses humor and personal anecdotes                         situation and alter their approach.
    because, she says, “the talk would otherwise be too morbid. It is                   As she continues her treatment process, she hopes that she
    also nice for people to be awake during the talk,” she joked.                  is influencing change in the way the medical community com-
        Her usual audience is health care providers, but other “lay”               municates — a basic element of patient care.
    people have come to listen to her as well. An element of the pre-                                                        — Christine Hansen

Elizabeth A. Fronc, M.D.,                                   Baltimore Washington Medical Center
                 r. Elizabeth “Lisa” Fronc is the pediatrician you

         D       want taking care of your kids. For over 20
                 years, she has treated hundreds of children —
         but she doesn’t stop there. She teaches parents “posi-
         tive parenting skills” and spends her free time raising
         money to help fight childhood diseases.
              “I’ve been a doctor for 30 years and she lives her
         values more than any other individual I have ever
         met. She’s the most compassionate person. She raises
         money for kids who have leukemia. She led the dele-
         gation for the Maryland disaster team. She goes
         above and beyond her official duties as a pediatri-
         cian,” said Dr. Thomas Muha, a psychologist and col-
                                                                   ERIC STOCKLIN

         league of Fronc.
              In fact, many of her colleagues regularly praise
         her habit of going above and beyond the call of duty.
         She has dedicated her life to saving and treating hun-
         dreds of children as a full-time pediatrician. In her
         free time, she raises money for the Leukemia and
         Lymphoma Society by participating in “Team in Training”                   well in life by encouragement. She helps parents create
         endurance events. Through sweat, sore muscles, fatigue                    wonderful children who grow up to be the children who
         and blisters, Fronc has run marathons, cycled 100 miles                   make a difference in the world. She’s a mentor and a moti-
         and swam hundreds of yards to raise over $75,000 for chil-                vator,” Dr. Muha said.
         dren with leukemia — the No. 1 disease-related killer of                        To Dr. Muha and the many other lives she has reached,
         children. She also teaches her values to those around her,                “It is not an act that makes Dr. Fronc a health care hero, but
         including the parents of the children she treats.                         a lifetime of dedication to extraordinary service to others.”
              “Dr. Fronc teaches parents how to help their kids do                                                         — Christine Hansen
                                                       THE DAILY RECORD’S 2007
                                                       HEALTH CARE HEROES

Maria Jacobs, M.D., Mercy Medical Center
           r. Maria Jacobs is the director of Radiation Oncology

    D      at Mercy Medical Center. She was responsible for
           the development of the Radiation Oncology Center,
    which is part of Mercy’s nationally acclaimed Weinberg
    Center for Women’s Health and Medicine.
         She also oversees the operations of Mercy’s radio-
    therapy services, which offer patients treatment through
    a linear accelerator, brachytherapy and other methods.
         Jacobs’ research interests include brachytherapy in
    gynecologic tumors, chemoradiation for advanced head and
    neck cancers and gynecologic tumors, intraoperative radio-
    therapy, chemoprevention of cancer, and breast cancer.

                                                               MAXIMILIAN FRANZ
         She has taken the leadership role in Mercy’s part of a
    national study regarding the FDA-approved MammoSite
    device for delivery of radiation. MammoSite provides
    physicians with a way to radiate just the tumor site
    instead of the whole breast, Jacobs explained.
         The procedure takes just five days instead of the
    seven weeks that external radiation can require, mak-
    ing things much easier for the patient. The method has been                       Currently, Jacobs serves as an abstract reviewer for the
    available in the past for men with prostate cancer.                           American Society for Therapeutic Radiology and Oncology. In
         “With its site-specific approach, MammoSite avoids exter-                partnership with Dr. Deborah Frassica, Johns Hopkins radiation
    nal beam therapy side effects, such as the irradiation of                     oncologist, Jacobs has authored a chapter in the book, Multiple
    healthy tissue,” she said.                                                    Myeloma and Related Disorders (Hodder Arnold, 2004).
         While at the University of Maryland, Jacobs contributed to                   Last year, the Zeta Phi Beta Sorority, Alpha Zeta Chapter
    the development of the Breast Evaluation Program and was an                   recognized Jacobs as “Woman of the Year in Health Services”
    investigator in the areas of combined-modality treatment for                  for her “commitment and accomplishments in community ser-
    breast, gynecologic, and head and neck tumors.                                vice and professional leadership — to enhance, cultivate and
         As director of the residency program for three years, she                empower participants to develop health-promoting lifestyle
    was active in teaching and mentoring students pursuing                        choices in all stages of their lives.”
    careers in radiation oncology.                                                                                       — Joseph Patrick Bulko

Barbara M. Jaeger, M.D., Mercy Medical Center
           an mammograms actually play a role in identify-

    C      ing heart disease? Some physicians say yes; oth-
           ers no. But Dr. Barbara Jaeger, director of
    Women’s Imaging at Mercy Medical Center, has taken a
    stand with her “HeartMammo Protocol.” Under this
    protocol, Mercy radiologists will note the presence of
    breast vascular calcifications on the patient’s mammo-
    gram report and inform the patient and her primary-
    care physician.
         Recent studies indicated that breast vascular calci-
    fications are associated with heart disease, stroke and
    heart failure, and Jaeger has been outspoken on this
                                                                ERIC STOCKLIN

    issue. This is significant because 10 times as many
    women die of heart disease than of breast cancer.
    Because of her HeartMammo Protocol, there is an addi-
    tional benefit to obtaining a screening mammogram.
         She’s also been a strong proponent of MammoPad,
    which helps with compression of the breast for a better                       ing pass the National Mammography Standards Act to ensure
    image while providing a more comfortable experience for the                   that mammograms are performed correctly and accurately.
    patient, and has just completed a research study showing both                      She has also been the force behind Mercy’s efforts every
    increased patient comfort as well as additional breast tissue                 October to encourage women to receive mammograms — it is
    acquisition while using this product, which will lead to                      known that 40 percent of women over the age of 40 are not
    improved cancer detection.                                                    getting their age-appropriate screening mammograms.
         Yet Jaeger has not confined her work to Mercy. She has                   Specifically in honor of National Mammography Day, Women’s
    appeared on local media outlets, including WYPR Radio and                     Imaging dedicates a full day to nothing but mammograms and
    WBAL-TV 11, to discuss these issues and has publicly recognized               offers them to women in need at a special discounted rate.
    Senator Barbara Mikulski for her work in composing and help-                                                               — Mary Medland
                                                              THE DAILY RECORD’S 2007
                                                              HEALTH CARE HEROES

Mandeep R. Mehra, M.D., University of Maryland Medical Center
              r. Mandeep Mehra is an international leader in the

      D       development of science-based criteria that is improv-
              ing the lives of people with heart disease. He has con-
      tributed new national guidelines for the treatment of heart
      failure, which serve as a resource for primary-care physicians
      to help them recognize the symptoms and latest treatments.
           Mehra, the head of the Division of Cardiology at the
      University of Maryland School of Medicine, is also involved in
      innovative research, including the use of a blood test that predicts
      organ rejection in heart-transplant patients without a biopsy.
           “I have pioneered techniques for detection of coronary
      disease after heart transplantation,” he said. “More recently, I

                                                                        MIKE BUSCHER
      have helped pioneer gene-based tests for early detection of
      acute rejection after heart transplantation.”
           A native of India, he is the director of the Heart Failure
      Society of America. Recently, he inaugurated a daily “quiet
      hour” in the medical center’s Cardiac Care Unit to help
      patients rest and recover.
           “Based on my research, outcomes and survival of heart-                           He is the 2006 recipient of the Distinguished Physician Award
      transplant patients have been positively impacted,” he continued.                presented by the American Association of Cardiologists of Indian
      “We have been able to prevent rejection and coronary disease in                  Origin. As a medical student, he received 27 gold medals for rank-
      those patients.”                                                                 ing first in all major disciplines of training.
           Mehra is leading a statewide effort in collaboration with com-                   “Through advocacy, education and spearheading of internation-
      munity cardiologist leaders to enhance the access to timely and                  al health and guidelines,” Mehra said, “I have helped physicians
      rapid treatment of patients with acute heart attacks. “This pro-                 understand and apply the latest drugs and devices in advanced
      gram cuts down the time from chest pain to opening up a block-                   heart failure and improve outcomes with heart transplant.”
      age in the heart to one hour or less,” he said.                                                                                — Joseph Patrick Bulko
                                                                      THE DAILY RECORD’S 2007
                                                                      HEALTH CARE HEROES

Kathleen & Glenn Helme, St.Agnes Hospital Hospice Program
                      MAXIMILIAN FRANZ

“People like Glenn                            or Kathy and Glenn Helme, volunteers for St.           nursing job. They began their journey in southern

   and Kathy go
  about this work
                                         F    Agnes Hospital’s Hospice Program, helping
                                              people cope with the dying process has been a
                                         rewarding experience — especially for Glenn.
                                                                                                     Texas, where they worked at a hospice to help AIDS
                                                                                                     patients at a time when few facilities accepted them.
                                                                                                         “I just find it amazing that the year Glenn retires
                                         Seventeen years ago, when the Helmes became full-           — most folks would take a cruise or do something
  in a quiet and                         time volunteers, Glenn had a personal reason for            for themselves — Glenn and Kathy go to southern
                                         choosing hospice as his area of volunteer service —         Texas to work with AIDS patients. They are incredi-
  deliberate way.                        he was afraid of dying.                                     bly giving people,” Welch said.
   Those are the                             Glenn, now 70, says that his time volunteering              Together, the Helmes have logged in more than
                                         with hospice patients has taken away his fear.              3,600 hours in the Hospice Program, doing as much
 kind of folks that                          Sherry Welch, president of the St. Agnes                as they can to help out: cleaning house, bathing
    are heroes.”                         Foundation, can personally vouch for the Helmes’            patients, reading to patients, relieving other hospice
                                         courage — they were at her husband’s bedside when           workers or talking with family members. They drive
                                         he was dying of cancer.                                     from county to county to help hospice patients
     Congressman                             “They provided incredible support to my hus-            across the state.
   John P. Sarbanes                      band and me. It speaks to the courage and the will-             They’ve touched the lives of so many, including
                                         ingness to face those things that kind of daunt             Congressman John P. Sarbanes.
                                         them,” Welch said.                                              “I met Kathy and Glenn during the campaign.
                                             The Helmes’ do it for the fulfillment of helping        People like Glenn and Kathy go about this work in a
                                         others.                                                     quiet and deliberate way. They are not seeking atten-
                                             “It still is very satisfying to me to be able to help   tion. Generally, people who find their way to organi-
                                         people cope with their dying process, and I think           zations like hospice centers are selfless and others-
                                         that since I’ve had so much experience I can com-           centered. Those are the kind of folks that are
                                         municate with people about their fears just to reas-        heroes,” Sarbanes said.
                                         sure that everything is going to be OK,” Glenn said.            Facing their own fears to help others, the
                                             The Helmes began full-time hospice work in              Helmes have demonstrated what it means to be true
                                         1990, when Glenn retired from an executive-level            heroes.
                                         engineering position and Kathy retired early from a                                           — Christine Hansen
                                                                  THE DAILY RECORD’S 2007
                                                                  HEALTH CARE HEROES

Judith Siegel, Levindale Hebrew Geriatric Center and Hospital
                    MIKE BUSCHER

“Her life has been                       or many nursing-home residents, the three                 But it is not only Levindale’s residents and staff who

   shaped by her
  survival of the
                                   F     plagues are loneliness, helplessness and bore-
                                         dom. But if the world were full of Judith Siegals
                                   that would no longer be the case. For the past 20
                                                                                             have benefited from Siegal’s big heart. After she has fin-
                                                                                             ished there she frequently heads over to Sinai Hospital,
                                                                                             where she has been a volunteer since 1998 and has put
                                   years, Siegal has shown up at LifeBridge Health’s         in more than 6,400 hours working in the gift shop as a
Holocaust and she                  Levindale Hebrew Geriatric Center and Hospital to         concierge and helping out with clerical duties.
                                   assist residents who count on her to feed them                  Not content to rest on her laurels, Siegal is one
devotes her life in                breakfast — a task that many are unable to do by          of 20 certified doulas (a woman who is trained to
 service as thanks                 themselves. To date, she has logged more than             assist women in labor, as well as to provide support
                                   14,000 hours there.                                       for their baby and families), who has participated in
for her survival.”                      Of course, once breakfast is over, Siegal helps      eight births.
                                   residents during group activities, with the cooking             Think that’s enough? Not even close.
       An Admirer                  club and with arts and crafts projects. She is also             On Sunday mornings she’s at the Jewish
                                   known to accompany residents who need extra               Convalescent & Nursing Home, where she is known
                                   assistance on day trips — whether for pleasure or         as “Yenti” and where she has volunteered at least
                                   for off-campus appointments — and takes the time          500 hours. For 10 years, Siegal has worked with the
                                   to just sit and talk with Levindale residents.            volunteer group Bikur Cholim (Hebrew for “Visiting
                                        Siegal — a Czechoslovakian-born Holocaust sur-       the Sick”). It was through this organization that she
                                   vivor who is very connected to her Jewish roots and       first went to Northwest Hospital Center to lend a
                                   who is willing to share her memories as a witness to      helping hand. This past year, Siegal began volunteer-
                                   history — is also a key person for the staff. She often   ing in the hospital’s ER-7, and on Sunday afternoons
                                   works with Rabbi Jeffrey Orkin on the Welcome             she mans Northwest’s front desk.
                                   Sabbath program. Always willing to help in new                  As one admirer put it, “Her life has been shaped
                                   ways, Siegal recently completed a palliative-care vol-    by her survival of the Holocaust and she devotes her
                                   unteer training class to learn how to soothe people       life in service as thanks for her survival.”
                                   who are in pain.                                                                                   — Mary Medland
                                                    THE DAILY RECORD’S 2007
                                                    HEALTH CARE HEROES

Jack Monas,             V.A. Medical Health Care System
         n 1983, Jack Monas closed his business when he

      I  was told that he had only six months to live. Today,
         the 77-year-old cancer and heart attack survivor
      volunteers at the Veterans Administration Maryland
      Health Care System, using his own personal medical
      triumphs to brighten the stay of cancer patients.
          Since 2000, he has volunteered in the hospital’s
      outpatient oncology center. Having been through the
      ordeal, he is able to give that one-to-one personal
      touch and meaning to the experience that only some-
      one who has walked in the same shoes can.
          “Because I lived, I am able to give people hope
      and information that cancer is not a death sentence,”

                                                               MIKE BUSCHER
      Monas said. “More people live now than die.”
          In the hustle of the hospital health care experi-
      ence, Monas offers a smiling face, a cheerful voice
      and a gentle touch of the hand, which says more than
      a thousand words to the individual in need of
          Having served in the United States Marine Corps, he is               in the many clinic areas.
      a proud and active member of the Marine Corps League,                         A desire to help others, plus compassion, caring and
      serving as their deputy representative on the V.A.                       skill are the attributes of the medical volunteer embodied
      Voluntary Service Committee. As part of outreach to vets                 by Monas. He is motivated by true belief in the fact that
      by the league, Monas was instrumental in organizing a fac-               one person can make a difference.
      tion of members to visit patients in the post-traumatic                       “When people come out of doctors’ offices and are
      stress disorder unit and play bingo with them.                           told that they have six months to live, I tell them not to
          He is an active member of the Jewish War Veterans,                   believe the doctors,” he said. “It is only a guesstimate. I
      and he collects and brings in books and magazines for the                show them people who have lived five years or more.”
      reading pleasure of the inpatients and outpatients waiting                                                  — Joseph Patrick Bulko

Chandra Oporto, Harbor Hospital Center
             handra Oporto is no ordinary 31-year-old. While

      C      her peers are hanging out at local pubs, Oporto
             tirelessly helps to “improve the lives of others
      both near and far.” Working as a registered nurse in
      the Intensive Care Unit of Harbor Hospital, she
      devotes her energy to “putting others before herself.”
           A Federal Hill resident, Oporto spends her free
      time volunteering, picking up extra shifts at the hos-
      pital and going on mission trips to Honduras, Mexico
      and Haiti.
           “Chandra takes her vacation hours to go to far-
      away places and nurses for organizations for free. I
      think that’s phenomenal. Instead of going on vaca-
                                                                MIKE BUSCHER

      tion to have a good time, she goes to other countries
      to help others,” said Marion Kerns, director of nurs-
      ing for ICU at Harbor Hospital.
           In Honduras, Oporto was a village nurse and pro-
      vided medical care to the villagers she visited. She
      also helped dig latrines for the village to put in
      sewage lines, flushing out the sewage to help ensure the                 team and is also a camp nurse at a summer camp. Oporto
      people didn’t get sick.                                                  acts as a friend, mentor, nurse and coach to the children
           Oporto devotes her time because, she says, “she has                 she encounters.
      an awesome responsibility and privilege” to reach out to                       “It’s a blessing being able to help others,” Oporto said.
      communities in need. She was also among the many vol-                    “It’s such a joy to see how happy people are when you help
      unteers who provided relief in Biloxi, Mississippi, after                them. People need to know they have so much to offer
      Hurricane Katrina hit.                                                   other people and each person can make a difference. It’s
           Oporto volunteers as a tutor for children at an elemen-             hard to do all the time, but it’s definitely a blessing.”
      tary school. She is a coach for the basketball cheerleading                                                        — Christine Hansen
The Difference Between An Event
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A Sampling Of The Events We’ve
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•   GBC 50th Anniversary And Annual Meeting
•   Health Care Heroes
•   Maryland’s Top 100 Women Awards
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•   Maryland Teacher of the Year Awards
•   Loyola Commencement
•   Innovator of the Year
•   UMBC Commencement
•   Big Brothers Big Sisters Gala
• Baltimore County Chamber Business                                                                 Live television shows
  Hall of Fame Dinner

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                                                        THE DAILY RECORD’S 2007
                                                        HEALTH CARE HEROES

Prayer Shawl Ministry Volunteers, Franklin Square Hospital Center
          n August 2005, the Pastoral Care Department of

      I   Franklin Square Hospital Center started a Prayer
          Shawl Ministry. Director Rev. Cherie Smith and
      Pastoral Nurse Diane Kretzschmar, R.N., began looking
      for volunteers who could knit or crochet the shawls.
           Word spread throughout the hospital and the local com-
      munity, eventually drawing 80 women and men, both young
      and old, to spend countless hours knitting or crocheting
      prayer shawls for people they will never know or meet.
           “As people, we want to give them something to
      hold onto, and our shawls do that,” Kretzschmar

                                                                    MAXIMILIAN FRANZ
      said. “They’re able to put it in their arms and wrap
      them around. It’s just an incredible ministry.”
           The shawls bring physical comfort, emotional peace
      and spiritual hope to those who are in pain and crisis. The
      volunteers donate their time, talent and in most cases they
      buy the yarn to make the shawls. They put caring and
      strength into each shawl.
                                                                                       widows, who find comfort in filling their lonely nights by
           “Sometimes this token of love and support is all a
                                                                                       making a gift for someone else. “The spiraling effect that
      patient needs to get through an illness or difficult time,”
                                                                                       this has had on the community is unbelievable,”
      Kretzschmar added.
                                                                                       Kretzschmar said.
           The volunteers think positive thoughts and pray while they                      When she started the ministry, Kretzschmar hoped to
      make the shawls, which are given to patients of all faiths and                   give out 10 shawls per year. As of January 2007, 651 prayer
      cultures. The recipients receive physical and spiritual comfort                  shawls have been donated to the ministry. “Shawls are
      from the shawls during a very difficult time in their lives.                     dropped off all the time,” she said. “I come into my office
           Of course, the patients are not the only ones who bene-                     and there they are. They just sort of appear.”
      fit from the Prayer Shawl Ministry. Shawls are donated by                                                             — Joseph Patrick Bulko

Alan Robin, M.D., Greater Baltimore Medical Center
              or more than two decades, Dr. Alan Robin, an

        F     ophthalmologist with the Greater Baltimore
              Medical Center, has devoted several weeks each
        year to the improvement of eye care in India and
        Nepal. With limited formal support or funding, he has
        provided extraordinary humanitarian services, intro-
        duced new technology, and supported scientific
        advancement and communication, all of which have
        resulted in a remarkable record of publications.
             In the communities he works with, his efforts
        have resulted in the establishment of a high level of
        clinical care, surgical expertise and scientific achieve-
        ment that can be expected to continue to occur in the
                                                                        MIKE BUSCHER

        years ahead.
             In Kathmandu, Robin collaborated with local
        ophthalmologists in overseeing the evolution of
        cataract surgery from older techniques to contempo-
        rary maneuvers that included the implantation of
        intraocular lenses.
             In the mid-1980s, Robin began his collaboration with                       Foundation, Tissue Banks International, ORBIS
        ophthalmologists at the Aravind Eye Hospital in Madurai,                        International and the Seva Foundation.
        India. In addition to introducing modern laser and cataract                          He has sponsored numerous Indian ophthalmologists
        surgical techniques, he has helped the hospital in fulfilling                   in their visits to educational and research meetings in the
        its mission of providing high-quality ophthalmic care to                        United States and has helped strengthen the Indian
        millions of patients throughout southern India, and devel-                      Glaucoma Society’s efforts to promote the dissemination
        oping residency and fellowship-training programs to                             of information regarding the diagnosis, management and
        expand its reach to all of the country.                                         treatment of this disease.
             Robin has instituted many important epidemiological                             Robin continues to work to improve eye care world-
        and outcomes-research studies regarding a variety of top-                       wide in an effort to reduce the number of individuals who
        ics. He serves or has served as an advisor to several eye                       may develop the most preventable forms of blindness.
        care foundations, including the International Eye                                                                         — Mary Medland
                                                                     THE DAILY RECORD’S 2007
                                                                     HEALTH CARE HEROES

Bethesda Hospitals Emergency                                                      Mary Beth Bollinger, D.O.
Preparedness Partnership                                                          University of Md.Hospital for Children Breathmobile
                                       Suburban Hospital                                                     Role: Only those who suffer from asthma
                                        Role: A partnership between three                                    know how scary it can be to suddenly have
                                        Bethesda hospitals has linked mili-                                  trouble breathing. And that scare remains
                                        tary, federal and private medical                                    more prevalent in Baltimore City school
                                        resources to create a program that                                   children than in those of the rest of the
                                        can respond to any emergency situ-                                   country. The Breathmobile, or “asthma clin-
                                        ation, whether natural or manmade,                                   ic on wheels,” reaches out to low-income,
                                        in a quick, effective way. Suburban                                  chronically sick children by driving straight
                                        Hospital, the NIH Clinical Center                                    to their schools to diagnose and treat their
and the National Naval Medical Center have collaborated to provide for the                                   asthma — the leading cause of children
largest number of emergency patients in the shortest amount of time. To                                      missing school — for free. By March 2005,
test their systems, the program has held four complex drills to test its com-                                the Breathmobile had provided ongoing pre-
munication and coordination in the midst of large-scale disaster. They have        ventive asthma care to more than 800 children. Bollinger and her
also taken their program even further by integrating their functioning with        team also provide asthma education to school health personnel and
local, regional and national emergency response teams.                             the general community.
Heroic Achievement: In an effort to improve national preparedness in               Heroic Achievement: As a result of the Breathmobile, Baltimore City
the face of emergency, the BHEPP have developed model structures                   has seen a significant decrease in missed school days and emergency
and processes that are exportable to other emergency centers through-              room visits, and a significant increase in the use of preventive asthma
out the country. This will help cities across the U.S. respond to any type         medication. As such, more Baltimore City children are able to play
of disaster, from fire and flood to terrorism and war.                             sports, learn in class and breathe freely.

Congenital Hand Clinic Marc Hungerford, M.D., John Parrish, Ph.D.
Union Memorial Hospital & Margaret Ratcliffe,R.N. Erickson Foundation
                           Role: There is no                                    Good Samaritan                                      Role: John Parrish, Ph.D.,
                           facet of surgery
                           more intellectual-
                                                                                Hospital                                            and the research and
                                                                                                                                    development team at the
                                                                              Role: For many years, Good                            Erickson Foundation are
                           ly and technically
                                                                              Samaritan Hospital of
                           challenging than                                                                                         enabling more mature
                                                                              Maryland has been a leader
                           those to treat                                                                                           adults to live indepen-
                                                                              in hip and joint replace-
congenital hand difference. In the last                                                                                             dently through advances
                                                                              ments, having performed
                                                                                                                                    in applied gerontology,
decade, the surgeons of the Curtis National                                   more surgeries over the last
                                                                                                                                    particularly in health well-
Hand Center have cared for over a thou-                                       10 years than any other
                                                                                                               ness for fitness and function. They have con-
sand children who face the challenges of                Maryland hospital. That reputation has only been
                                                                                                               ducted more than 30 research studies to try to
life with a congenital hand defect — those              improved upon with the implementation of
                                                                                                               minimize the disease burden and disease-relat-
born with no fingers or fused fingers, too              JointExperience, a new program that makes the
                                                                                                               ed disability of the elderly while maximizing
                                                        process of joint replacement easier, less stressful
many fingers or malformed hands. These                                                                         their social and civic engagements and physi-
                                                        and more comfortable while at the same time pro-
children arrive from all over the world to              ducing better results. Every phase of joint replace-   cal and cognitive abilities. VIVA! is one such
receive the specialized care available at               ment, from “prehab to rehab,” is handled on one        ongoing longitudinal project that studies “suc-
Union Memorial.                                         campus. Classes and guidebooks provide useful          cessful aging.” Participants undergo psycho-
H e r o i c Ach ie v eme nt : Every month,              patient education before and after surgery, and        logical, social and physical well-being assess-
multiple sets of parents bring their chil-              amenities like a brand-new facility, newspapers,       ments over several years to pinpoint how and
                                                        group luncheons, and even neck and shoulder            why many individuals age so successfully.
dren to the Congenital Hand Clinic, where
                                                        massages make the patient more comfortable.            Participants are presented with the tools and
they can meet with surgeons, therapists
                                                        Heroic Achievement: Good Samaritan’s                   resources to support a successful aging plan.
and prosthetists. These health care work-
                                                        JointExperience achieves both of its goals.            Heroic Achievement: One of over 35 projects
ers go out of their way everyday to help                                                                       under way, the foundation’s VIVA! study has
                                                        Patient satisfaction scores in the 99th percentile.
parents and patients feel comfortable.                  But more importantly, when measuring mortality,        achieved a 96 percent retention rate. Many
Whether or not these parents are able to                complications and length of stay against a nation-     showed constancy or no change over the years
pay for their service has absolutely no                 al sample of thousands of hospitals,                   — a good outcome since older adults tend to
b e a r i n g o n the care and treatment                JointExperience has better-than-expected               decline over the years — while 10 to 15 per-
received by the children.                               results, at a 90 percent confidence level.             cent actually improved over the years.
                                                             THE DAILY RECORD’S 2007
                                                             HEALTH CARE HEROES

Marc Siegelbaum, M.D., & Thomas Smyth, M.D., St. Joseph Medical Center
                       Role: Traditionally, when patients whose prostate cancer had not spread to tissue beyond the prostate, they still had to
                       undergo an open prostatectomy operation. Thanks to urologists Dr. Marc Siegelbaum and Dr. Thomas Smyth, St.
                       Joseph is the first community hospital in Baltimore to acquire a da Vinci robotic surgical system to perform minimally
                       invasive prostatectomy. This means faster healing time, less pain, fewer side effects and no need for a blood transfu-
                       sion. To date, more than 200 patients have benefited from the technology, with Siegelbaum and Smyth having per-
                       formed approximately
                       100 da Vinci operations

                       each. Word of the da Vinci
                       has spread, and hospitals
                       including University of
                       Maryland, GBMC and
                       Anne Arundel have pur-
                       chased machines.
                       Heroic Achievement:
                       Since implementing the
                       da Vinci system, St.
                       Joseph’s positive cancer
                       margins have dropped
                       from 25 percent to 15 per-
                       cent, meaning more

                       patients are being cured.
                       Also, the heightened visu-
                       alization allows the sur-
                       geons to spare more
nerves during surgery, meaning reduced risk of
impotence and incontinence.

Janet S. Sunness, M.D.
                     Greater Baltimore
                     Medical Center
                        Role: Dr. Janet Sunness,
                        an internationally recog-
                        nized authority on central
                        retina disorders, serves
                        GBMC as medical director
                        of the Richard E. Hoover
                        Rehabilitation Services for
Low Vision and Blindness. Her patients suffer
from “low vision,” which means their vision is
impaired but can’t be corrected with glasses,
contact lenses or conventional medical or surgi-
cal methods. Sunness and her team of ophthal-
mologists, optometrists, rehabilitation teachers
and therapists help patients with low vision to
use their remaining vision more effectively and
perform daily tasks with greater ease. After this
treatment, many have resumed reading and
other visual tasks they weren’t able to do before.
Heroic Achievement: Sunness conducted the
largest prospective study to date of the advanced
dry form of macular, or retinal, degeneration —
a problem that affects aging adults and is
increasing in frequency as the population ages.
Her findings in this study still serve as the med-
ical standard and are the basis for planning all
clinical trials in the region.
                                                                 THE DAILY RECORD’S 2007
                                                                 HEALTH CARE HEROES

                      COMMUNITY OUTREACH
David Brond                                                                 Day of Dance
University of Md. Medical System                                            Baltimore Washington Medical Center
                                    Role: Recent studies show that 66                                 Role: Cardiovascular disease
                                    percent of American adults are                                    remains the No. 1 killer of American
                                    overweight and 21 percent are                                     women, with close to 500,000 dying
                                    actually obese. This creates more                                 every year. To fight those numbers,
                                    health issues, with diabetes and                                  Mary Lanham, director of marketing
                                    cardiovascular disease. In con-                                   and PR for the Baltimore
                                    junction with the University of                                   Washington Medical Center, hosts
                                    Maryland School of Medicine and                                   the Spirit of Women National Day of
                                    Merritt Athletic Clubs, and under                                 Dance. Demonstrating that exercise
                                    the leadership of David Brond,                                    can be as fun for you as it is good
                                    “Get Fit Maryland” encourages fit-                                for you, the day includes a variety of
                                    ness and wellness. By utilizing                                   free dance classes, ranging from
                                    pedometers, fitness centers, semi-                                salsa and country to hip-hop and
nars, and physicians and other health care professionals to                                           belly dancing. BWMC staff conducts
provide education and support, this walking program goes into               free screenings for cholesterol, anemia, bone density, blood
the workplace to encourage healthy lifestyle changes. 3,200                 pressure and body mass index.
people participated in the program’s inaugural year, and 1,500              Heroic Achievement: While the Day of Dance is a nation-
more joined in its next year.                                               wide effort, the BWMC is the only Maryland hospital to pro-
H e r o i c A c h i e v e m e n t : After one year of the Get Fit           vide the event, and the attendance grows every year. The
Maryland Program, of all participants surveyed, there was a                 Day of Dance started with 150 attendees in 2005; by 2006, it
cumulative total weight loss of 11,100 pounds. Due to the                   was more than 700. Lanham gives them the health informa-
success of the adult program, Brond has begun planning a                    tion they need, so they can pass it on to new attendees,
new component for children to be unveiled by the next                       family members and friends, all the while keeping it fun and
school year, called “Get Fit Kids.”                                         exciting.

Anthony Kameen, M.D.                                                        Deborah L. Kennedy, M.S., R.N.
Kameen Eye Associates                                                       Chesapeake Medical Staffing
                         Role: Although Lasik surgery has                                        Role: Deb Kennedy knows a thing
                         become a household name, the first                                      or two about giving back through
                         person to perform laser vision cor-                                     volunteerism. She volunteers for
                         rection surgery in this region was
                                                                                                 “Check It Out,” where she educates
                         Dr. Anthony Kameen. To date, he
                         remains one of the most prominent                                       high school seniors on the risks of
                         and recognized surgeons in the                                          breast cancer, and sits on the board
                         area, with more than 50,000 laser                                       of the Ronald McDonald House.
                         surgeries performed, of which                                           When she founded Chesapeake
                         approximately 98 percent now have                                       Medical Staffing with Terri Weller,
                         20/20 uncorrected vision. He has a                                      they both agreed to bring that phi-
                         myriad of awards to accompany his                  losophy to the company. CMS supplies supplemental
                         medical achievements.
Heroic Achievement: Kameen follows the words of
                                                                            staffing to hospitals, but it has also adopted Health Care
Martin Luther King Jr., who said, “Everyone can be great,                   for the Homeless as its official charity. In fact, the CMS
because everyone can serve.” As such, he dedicates every                    holiday celebration is really a fundraiser for HCH —
Monday in his practice to treat and serve Baltimore’s most                  while everyone is invited, a donation to HCH is the only
underprivileged. He also opened a free eye clinic through                   way to get in.
the Helping Up Mission — one of Baltimore’s oldest and                      Heroic Achievement: CMS takes very special care of
largest nonprofits — where he has seen and treated more
than 300 homeless men every year. He then used this clinic                  all its employees. When one associate was diagnosed
as the model for the creation of another free clinic provid-                with ovarian cancer, they coordinated an extensive com-
ing dental care to more than 200 homeless men a year.                       panywide raffle and fundraiser, which raised over $2,000.
                                                                  THE DAILY RECORD’S 2007
                                                                  HEALTH CARE HEROES

                      COMMUNITY OUTREACH
Janice W. Kilby, R.N.                                                                   MedStar Health
Franklin Square Hospital Center                                                                                                   Role: With 11 facilities in
                                                                                                                                  operation       throughout
                            Role: As an education specialist at                                                                   Maryland, Washington, D.C.,
                            Franklin Square, Jan Kilby, R.N.,                                                                     and Virginia, the reach of
                            instructs the entire community on a wide                                                              MedStar Health — with
                            range of issues. She identified a need for                                                            Steve Cohen serving as
                            and implemented programs to educate                                                                   senior vice president of inte-
                            people on the dangers of smoking, teen                                                                grated operations — contin-
                            pregnancy and STDs. She visits senior                                                                 ues to grow. One of their
                            centers to lecture on home preparedness                                                               innovations can be found at
                            in case of natural disaster. She teaches                    Washington Hospital, which is the only hospital in D.C. to operate
                            new moms about infant CPR and every-                        a mini-maze — a new minimally invasive surgery to restore the
                            day care — she even shows new parents                       heart’s natural rhythm. And Georgetown University performed the
                            how to prepare the family pet for a new                     first-ever aneurysm repair in the U.S. Even Microsoft saw the
baby through her Pet Prep project, which includes an instruction                        potential of MedStar’s health intelligence software “Azyxxi,” which
manual and a CD of baby sounds to help acclimate the pet.                               it acquired in a strategic alliance with the corporation.
Heroic Achievement: In an effort to eradicate smoking among                             Heroic Achievement: After learning about the Vivien T. Thomas
Marylanders, and with a grant from Baltimore County, Kilby creat-                       Medical Arts Academy in Baltimore City — and the school’s goal
ed the Stop Smoking Today! Program. It is free for all Baltimore                        of preparation for careers in health care — Cohen decided to help.
County residents or employees, with complimentary nicotine gum                          MedStar volunteers moved into its new facility, and donated lab
and patches provided. Classes are also offered to adults and even                       coats and technological support. Employees of MedStar Health
children, reaching teens in area high schools where Kilby also edu-                     mentor local students, setting up hospital visits and internships to
cates about drugs and alcohol.                                                          provide an up-close look at the industry.

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                                                                      THE DAILY RECORD’S 2007
                                                                      HEALTH CARE HEROES

                        COMMUNITY OUTREACH
The Nurses of Franklin Square
Franklin Square Hospital Center
                                                                     Role: The 800 nurses employed by Franklin Square
                                                                     Hospital recently decided they could accomplish more
                                                                     for the community together than apart. So they banded
                                                                     together to undertake a major project quarterly through-
                                                                     o u t t h e y e a r t o m e e t t h e n e e d s o f t h e c o m m u n i t y.
                                                                     Working together, they collect school supplies or first-
                                                                     aid kit components. Recently, they filled hundreds of
                                                                     backpacks with school supplies and provided them to
                                                                     elementary school students. Teachers were given class-
                                                                     room and cleaning supplies, most of which they would
                                                                     have had to purchase. They hand-delivered the items,
                                                                     which gave them the opportunity to meet the students
                                                                     and teachers in person.
                                                                     H e r oi c A c hi e ve me n t : Several times every year, the
                                                                     nurses assume full responsibility for an evening meal at
the Eastern Family Resource Center. They make it a special occasion for shelter residents by creating a menu, buying the ingre-
dients and doing all the cooking on-site. They also decorate the room before serving more than 150 guests. The nurses even
provide toys and books to the children of the shelter.

Stork’s Nest                                                                            H. Theresa Weller, M.S., R.N.
Baltimore Washington Medical Center                                                     Chesapeake Medical Staffing
                                                       Role: Last year,                                         Role: Terri Weller knows a thing or
                                                       the BWMC collab-                                         two about giving back through volun-
                                                       orated with local                                        teerism. She has participated in med-
                                                       organizations to                                         ical missions in Belize, and supports
                                                       open the county’s                                        the Beans & Bread Outreach Center
                                                       first Stork’s Nest, a                                    in Fells Point. When she founded
                                                       national, incentive-                                     Chesapeake Medical Staffing with
                                                       based prenatal                                           Deborah Kennedy, they both agreed
                                                       education pro-                                           to bring that philosophy to the com-
gram that fights the local infant mortality rate by helping keep pregnant                                       pany. CMS supplies supplemental
women and their babies healthy. There are six class sessions that edu-                  staffing to hospitals, but it has also adopted Health Care for
cate on everything from nutrition, exercise and stress management                       the Homeless as its official charity. In fact, the CMS holiday
during pregnancy to bathing and diapering the newborn after its                         celebration is really a fundraiser for HCH — while everyone
arrival. Participants earn points for attendance that can be used toward                is invited, a donation to HCH is the only way to get in.
the purchase of baby items through the BWMC Outreach Center.                            Heroic Achievement: CMS takes very special care of all
Heroic Achievement: Women can continue to earn points — until                           its employees. The duo shipped supplies and books to an
the child is 1-year-old — by taking their babies to well-baby checkups                  associate’s brother in Iraq, and collected and delivered sup-
and immunizing them on time.                                                            plies to the victims of Hurricane Katrina.
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                                                               THE DAILY RECORD’S 2007
                                                               HEALTH CARE HEROES

Jessica Bernstein                                                         Vicky Cole, P.A.
Jewish Convalescent & Nursing Home/                                                                          Harbor Hospital
                LifeBridge Health                                                                       R o l e : P h y s i c i a n A s s is t a n t
                                Role: Jessica Bernstein has been                                        Vi c k y Co l e k n o w s w h a t it
                                volunteering with the Jewish                                            means to put her patients first.
                                Convalescent & Nursing Home                                             A caring, committed person,
                                since she was 11 years old. Her                                         she is at work by 6 a.m. and if
                                volunteering continued through                                          she is monitoring a patient
                                college, when she’d help out on                                         after surgery, she stays until
                                her semester breaks. She realized                                       after midnight. She has been
                                she loved it so much, she should                                        known to return to the hospi-
                                make it a career. She became the                                        tal from her home in Annapolis
                                recreational therapist at the center
                                                                                                        in the middle of the night to
                                and chose to work with the low-
                                                                                                        check on patients, offering her
                                est-functioning residents, most
                                suffering from dementia and                                             cell phone number to patients
                                Alzheimer’s.                                                            and encouraging them to call
                                Heroic Achievement: Bernstein             her anytime. Cole often loses her vacation time simply
believes that making people feel good about themselves comes              because she refuses to take it.
from giving them the opportunity to help others. So she engages           Heroic Achievement: When patients can’t afford their
residents in projects to help the less fortunate, spreading volun-        medication, she will buy it. If they can’t get to the hospital,
teerism and community giving. She and her residents have made             she will provide cab fare. One of her patients was in the
hundreds of buttered-bread sandwiches for the soup kitchen Our            hospital on her birthday without family, so Cole came in
Daily Bread, decorated sports caps for pediatric cancer patients          that day armed with a cake and balloons to help brighten
and made pillows for recovering American soldiers at the Walter           her day. After the death of one of her patients to lung can-
Reed Army Medical Center.                                                 cer, she helped plan and even spoke at the funeral.

Lisa Ford, P.A.                                                           Lisa Friedman
                                Mercy Hospital                                                              Sinai Hospital
                               Role: As a physician assistant,                                            Role: There are more than 2,300
                               Lisa Ford has complete devotion                                            patients in Maryland waiting for a
                               to her patients. She calls them                                            life-saving organ transplant. Lisa
                               every night to check on them after                                         Friedman, in-house coordinator for
                               procedures and works more than                                             the Organ Donation Program, is
                               60 hours a week on their behalf.                                           working hard to downsize that
                               On the rare occasion when she is                                           number. As a social worker, she has
                               not working, she still makes her-                                          been with Sinai for more than 10
                               self available to each and every                                           years, working in several depart-
                               patient via pager. Even when her                                           ments advocating for those who
                               pager fell into the Chesapeake                                             were unable to advocate for them-
                               Bay, Ford immediately rerouted                                             selves. In her current role, she is
                               all her calls to her cell phone. She                                       able to do just that by increasing
                               has been known to personally                                               awareness in organ and tissue
deliver handwritten prescriptions to her patients’ pharmacies,            donation and by guiding family members through the organ dona-
helping them get their medicine — and consequently their pain             tion process.
relief — sooner.                                                          Heroic Achievement: When the program began in 2005, the Organ
Heroic Achievement: Some spinal patients must be braced post-             Donation Program had four donors. By April 2006, Friedman had
operatively in a recumbent position, and while many accommoda-            quadrupled that number to 16 consenting donors. To help others
tions have been made to help them sleep and move, Ford realized           understand the significance of organ donation, she spends many
no such accommodation has been made for the simple task of                hours researching organ recipients so that she can send a descrip-
using the commode. So she is designing a modified bedside com-            tion of their improvement in life to the donor’s family and all the
mode for such patients.                                                   hospital staff that helped make the transplant possible.
                                                             THE DAILY RECORD’S 2007
                                                             HEALTH CARE HEROES

Brian Gray, Harbor Hospital
Role: As director of clinical engineering for Harbor Hospital, Brian Gray manages all medical devices, including
imaging equipment, and is responsible for the day-to-day operation of audiovisual services. But his work ethic
takes his leadership even further. His team installed the largest “telemetry” system in the hospital’s history. He
also organized Harbor’s first-ever server room, which hosts the hospital’s patient monitoring system. He and his
                                                                                             team received addi-
                                                                                             tional training so
                                                                                             that Harbor could
                                                                                             offer specialty ser-
                                                                                             vices like laser,
                                                                                             anesthesia, ventila-
                                                                                             tors, ultrasounds
                                                                                             and angio-lab sup-
                                                                                             port, thereby saving
                                                                                             the hospital money by eliminating the need for third-
                                                                                             party support.
                                                                                             Heroic Achievement: As the facility safety officer, Gray
                                                                                             coordinates quarterly emergency preparedness drills to
                                                                                             help Harbor staff prepare for both internal and external
                                                                                             disasters. He also helped the hospital transition to a
                                                                                             latex-free environment.

                                                                                            Eileen Hastings
                                                                                            University of Md. Medical Center
                                                                                                                               Role: Eileen Hastings
                                                                                                                               has been in the mental
                                                                                                                               health care field for
                                                                                                                               more than 30 years and
                                                                                                                               is now a leader in the
                                                                                                                               field of community
                                                                                                                               mental health services
                                                                                                                               and public mental
                                                                                                                               health. She serves as
                                                                                                                               deputy director of
                                                                                                                               UMMC’s Division of
                                                                                                                               Community Psychiatry,
                                                                                                                               and also serves as pres-
                                                                                                                               ident on the board of
                                                                                                                               directors for the
                                                                                                                               Community Behavioral
                                                                                               Health Association of Maryland. Whether it is testify-
                                                                                               ing in the state legislature, advocating for more sup-
                                                                                               port of mental health care for the poor, or attending
                                                                                               state meetings to discuss appropriate delivery of ser-
                                                                                               vices, Hastings is active, committed and efficient.
                                                                                               Heroic Achievement: In mental health programs
                                                                                               across the state, getting and keeping good staff has
                                                                                               become more difficult. As CBH president, Hastings
                                                                                               has been instrumental in helping to shape the
                                                                                               Outcome Measurement System for the state of
                                                                                               Maryland, and is actively pursuing increased reim-
                                                                                               bursement rates for mental health systems.
                                                                  THE DAILY RECORD’S 2007
                                                                  HEALTH CARE HEROES

Christine Jones                                                              Nilda Ledesma, R.N.
St. Joseph Medical Center                                                    Harbor Hospital
                                  Role: Christine Jones has a                                                 Role: Harbor Hospital recently
                                  unique profession. She is a thana-                                          was awarded the Delmarva
                                  tologist, which means she is a                                              Foundation’s 2006 Medicare
                                  harpist, trained to use music as a                                          Excellence Award, largely thanks
                                  spiritually healing vigil for patients                                      to Nilda Ledesma, the hospital’s
                                  who are dying. For two years, she                                           director of quality and case man-
                                  has been helping the patients of                                            agement. She personally identified
                                  St. Joseph by soothing their pain                                           specific issues that needed
                                  and reducing their fears and anxi-                                          improvement and took it upon
                                  eties about death. Her program,                                             herself to conduct research on
                                  “Harp Prayer: A Musical Passage                                             quality, patient safety, rules and
                                  Through Sacred Song,” uses pre-                                             regulations, best practices and evi-
                                  scriptive music based on the                                                dence-based practices to formu-
                                  ancient sounds of Gregorian                                                 late standards for Harbor and edu-
                                  chant. It is usually accompanied                                            cate the hospital staff about their
                                  by soft singing.                                                            implementation. She has excellent
Heroic Achievement: Jones takes a very personal approach to                  mediation skills and listens carefully to her fellow staff about new
each and every patient. First, she observes their physiological and          policies and protocols before coming to an agreement.
psychological indicators, listening to their heart rate and breathing,       Heroic Achievement: Ledesma formed a task force to explore
taking body temperature, and noticing their state of consciousness           hospital compliance to patient safety standards, which allowed
and level of anxiety. She uses that information to prescribe an              Harbor to garner excellent results in the last unannounced JCAHO
hour-long vigil that meets each patient’s individual needs. As a             survey. She also formed a task force to reduce readmission rates
result, patients fall into a deep sleep and sometimes experience a           for outpatients with congestive heart failure; as a result, patients
decreased need for certain medications.                                      are sent home more knowledgeable about their condition.

Yolanda Marzouk                                                              Tiersa Shields
Sinai Hospital                                                               St. Joseph Medical Center
                                 Role: On an average day, Patient                                          Role: In the close to five years
                                 Navigator Yolanda Marzouk may                                             that Tiersa Shields has been
                                 translate Arabic for a patient, set                                       practicing physical therapy, she
                                 up overnight housing for an out-                                          has advanced her degree to one
                                 of-town family member or even                                             of Doctor of Physical Therapy.
                                 provide a patient with baseball                                           In that role, she has improved
                                 tickets. In fact, there is little she                                     the practices of St. Joseph by
                                 won’t do. Marzouk is a breast can-                                        developing and implementing
                                 cer survivor and uses her experi-                                         Lab Value standards of reference
                                 ence to help patients in the Alvin
                                                                                                           for physical and occupational
                                 & Lois Lapidus Cancer Institute.
                                                                                                           therapy to ensure the highest
                                 Many patients are struggling, and
                                                                                                           level of care. She also serves the
                                 she helps them find food, shelter
                                 and other support. She even pro-                                          hospital as coordinator of its
                                 vides extras — like tickets to                                            Transitional Care Unit.
                                 Orioles and Ravens games —                                                Heroic Achievement: For four
through her “wish fund.” Because of this high level of commit-               years, Shields has volunteered for “Upliftment Jamaica,” a pro-
ment, she was recently chosen as one of the faces of Under                   gram that takes her to Jamaica — on her own cost — where
Armour’s “Power in Pink” campaign.                                           she provides health education on such topics as posture and
Heroic Achievement: Marzouk visits with patients during their                ergonomics, proper shoe fit, knee anatomy, and injury and
first chemotherapy treatment to go over everything from insurance            exercise. She also does blood-pressure screenings and helps to
to prosthesis to support groups. She then gives patients a kit called        raise money to help the underprivileged receive the medicine
“Books, Bears and Bonnets,” which contains something to read, a              they need. Every year, Shields spends a month’s worth of per-
hat to wear and a stuffed bear.                                              sonal time on the project.
                                                                 THE DAILY RECORD’S 2007
                                                                 HEALTH CARE HEROES

Jonathan E. Silverman, D.D.S. Al Struck, P.A.
Silverman & Associates                                                      Good Samaritan Hospital
                               Role: Most people don’t realize that                                       Role: Physician Assistant Al Struck
                               the mouth is a very active part of the                                     was recruited 15 years ago to initiate
                               immune system; therefore, the impli-                                       a Fast-Track program — an initiative
                               cations of poor dental health are huge.                                    that moves patients with minor ill-
                               In the field of dentistry, Dr. Jonathan                                    nesses and injuries through the
                               Silverman is raising the bar. While                                        emergency room more quickly by
                               technology moves very slowly through                                       treating them with PAs — in an
                               the rest of the dental industry,                                           inner-city emergency room where
                               Silverman’s pioneering practice is                                         they hadn’t heard of, let alone
                               complete with the latest advance-                                          employed, PAs. It started slowly, but
                               ments in dental diagnostics and care.                                      within a few years Struck had creat-
                               For example, more than 10 years ago                                        ed a 24/7 program with six Fast-
                               he set up a chartless, high-tech dental                                    Track beds instead of one. He was
office, where he uses all electronic, ultra-detailed patient records                                      quickly asked to start similar pro-
to ensure that diagnostic and treatment information is readily              grams in other area hospitals, where he soon had similar success.
available to staff, specialists and insurance carriers.                     Heroic Achievement: Good Samaritan hired Struck to start a
Heroic Achievement: When visiting the dentist, one of the largest           Fast-Track program, renamed FastER Care. Again, they started
obstacles for many to overcome is their fear of pain. Silverman             with just Struck, one tech and two beds. Today it has blossomed
brings the latest techniques of pain control and sedation to his            into a six-bed facility with capacity for 11 patients. It sees and
patients, encouraging those who would otherwise risk their dental           treats 50 percent of the cases that come into the ER in a caring
and overall health by avoiding or delaying treatment.                       manner and usually within the hour.

Pamela Waller                                                               Tiffany Wenck
Mercy Medical Center                                                        Stella Maris
                             Role: It can be very difficult to inform                                         Role: Tiffany Wenck has known
                             someone they have cancer. As the                                                 that she wants to help people
                             lead technologist in Women’s Imaging                                             since she was a little girl. She was
                             at the Weinberg Center for Women’s                                               born with a natural talent in
                             Health and Medicine — and a cancer                                               music, and went on to receive
                             survivor — Pamela Waller has experi-                                             extensive music education and
                             ence on both sides of the conversa-                                              vocal training from the Peabody
                             tion. As such, she is a true asset for                                           Preparatory School in Baltimore.
                             Mercy —comforting and empowering                                                 She now serves Stella Maris as
                                                                                                              their activity director, where she
                             patients in their greatest time of need.
                                                                                                              leads the residents in exercise and
                             No matter how busy she is, Waller
                                                                                                              games, including “Name That
                             greets all her patients with a big smile,
                                                                                                              Tune!” where she takes her
                             a small feat that goes a long way for                                            patients down memory lane with
                             patients suffering from cancer.                                                  the old classics. Wenck encour-
Heroic Achievement: Recently, a patient was referred to Waller                                                ages everyone to sing along and
because she refused to come in for a mammogram. She was just                participate by requesting their favorite songs.
too afraid. Waller talked to her, offered to perform the procedure          Heroic Achievement: It is quite an achievement to bring out a
herself and convinced her that it would be comfortable. She com-            smile from someone suffering from dementia or Alzheimer’s.
plied, and was diagnosed with breast cancer. Because of Waller’s            Wenck does this and even more on a regular basis, with her enthu-
effort, it was detected earlier and the patient now has a greater           siasm, quality activities and energetic body movements. She is
chance of survival.                                                         truly loved by the residents and adored by their family members.
                                                                 THE DAILY RECORD’S 2007
                                                                 HEALTH CARE HEROES

                         NURSE HERO FINALISTS
Judy A. Elliott, R.N.C.                                                            Stephanie Gramling, R.N.
Southern Maryland Hospital Center                                                  Stella Maris
                                  Role: Soon after her arrival at                                                    Role: Stephanie Gramling serves
                                  Southern Maryland Hospital                                                         as nurse manager in one of the
                                  Center, Nurse Manager Judy                                                         most challenging units of Stella
                                  Elliott transferred herself to the                                                 Maris: its dementia ward, where
                                  nursery, where she quickly found                                                   52 aging adults reside. Despite her
                                  her “true calling.” Ever since then,                                               overwhelming responsibilities, she
                                  her dedication to mending the                                                      keeps an “open-door” policy, help-
                                  health of special-care babies has                                                  ing employees, residents and fami-
                                  been unstoppable. Her care helps                                                   ly members feel welcome and
                                  premature babies off the ventila-                                                  comfortable. Gramling has men-
                                  tor and into their parents’ arms.                                                  tored several young nurses,
                                  Heroic Achievement: In an effort                                                   enabling them to make a success-
                                  to build on her expertise, Elliott                                                 ful transition from acute care
became a Neonatal Resuscitation Program and STABLE Instructor.                                                       nursing to long-term care nursing.
Now she teaches classes on childbirth and the care of newborn                                                        She has also mentored more than
babies, helping colleagues and parents understand how best to care                 10 new nursing assistants, helping them understand just how to
for their children and what to do in the case of emergency. As a pre-              provide the best care to elderly, demented residents. She spreads
ceptor, she teaches nursing students at the College of Southern                    her knowledge by speaking at the Alzheimer’s group in her facility.
Maryland and Bowie State University, where she spreads her                         Heroic Achievement: Gramling has contributed to a decrease in
knowledge and passion for community service to the next genera-                    the rates of resident falls and in-house acquired pressure wounds,
tion of nurses. She has even inspired her daughters to enter the                   resulting in safer, happier patients and families. She regularly
field of nursing, teaching them that despite the grueling hours and                receives letters of appreciation from grateful family members who
emotional challenges, it is a very rewarding line of work.                         are more than satisfied with her level of care and attention.
                                                                     THE DAILY RECORD’S 2007
                                                                     HEALTH CARE HEROES

                           NURSE HERO FINALISTS
Robyn Holley,M.S.N., C.R.N.P.                            Cheryl Krauch, R.N.                                      Marguerite Downs,
                       Franklin Square                                            Harbor Hospital                 R.N.,& Sally Lewis,R.N.
                       Hospital                                                    Role: Before she graduat-                            Harbor Hospital
                        Role: Over the past year,
                                                                                   ed, Cheryl Krauch had cre-                             R o l e : When Harbor
                        Robyn Holley, a nurse practi-
                        tioner in breast services, has                             ated a project to help edu-                            Hospital decided to
                        been a tremendous source of                                cate teens about the risks                             reorganize its Pastoral
                        effort and inspiration for her                             and responsibilities associ-                           Care Program, they
                        department. She has been                                   ated with having sexual                                turned to parish nurses
                        instrumental in getting a sup-                             intercourse. After graduat-                            Margie Downs and
                        port group for breast cancer                               ing, she presented her idea                            Sally Lewis. Together,
patients up and running, and she also helped get                                   to her new employer,                                   they formed a task
newly diagnosed women into a one-on-one mentor-                                    Harbor Hospital. At first,                             force to assess pastoral
ing program called Survivors Offering Support.           she took the program, called “Teen Abstinence,” to                               care needs and took
Because she is a practitioner, she is able to write      local schools on her own time, non-gratis, but it was-   the lead on selecting the clergy members.
prescriptions and see patients, which has enabled        n’t long before the hospital secured a grant. Since      They then held in-service programs to edu-
the department to accommodate an increasing num-         then, she has expanded the program to include            cate the staff on proper protocol for con-
ber of patients. Holley is also helping her depart-      seven Anne Arundel County schools. Krauch’s five-        tacting the pastor on-call.
ment with the opening of a new breast center with        hour program addresses STDs, teen pregnancy sta-         Heroic Achievement: Recently, a patient sat in
expanded services.                                       tistics, responsible parenting and the lifelong com-     the waiting room with her son for hours. Downs
Heroic Achievement: Last year, Franklin Square           mitment it requires. She allows the students to ask      offered the pair a ride home. Lewis recently vis-
Hospital — with nearly 100 participants — won            very pointed questions and receive straight answers.     ited a cancer patient being cared for by his
third place in the Komen Maryland Race for the           Heroic Achievement: Over the years, Krauch, now          mother. As his condition worsened, his mother
Cure. This year, with the leadership of Holley, that     a labor and delivery nurse, has seen a decrease in       became unable to care for him, so. Lewis sug-
participation number was tripled. Because of her         the rate of teen births at Harbor Hospital. She plans    gested hospice. In two days, Lewis had arranged
efforts, more than $20,000 was raised for the founda-    to expand the program to middle schools, believing       for a hospital bed with a hospice nurse to make
tion and Franklin Square placed first.                   this is the age where education should start.            his last few weeks more comfortable.
                                                                THE DAILY RECORD’S 2007
                                                                HEALTH CARE HEROES

R. Martin Bashir, M.D.                                                         Stacey H. Berner, M.D.
Washington Gastroenterology P.C.                                               Northwest Hospital Center
                                 Role: Among the many innovations of Dr.                                       Role: For the millions of people who suf-
                                 Martin Bashir are the first-ever endoscopi-                                   fer from arthritis of the thumb, everyday
                                 cally placed balloon device — used for                                        tasks like buttoning a jacket or even open-
                                 weight reduction — and a new catheter for                                     ing a door can seem impossible. As direc-
                                 feeding ICU patients. Quivus — created by                                     tor of the Hand Center at Northwest, Dr.
                                 Bashir — is an international health care                                      Stacey Berner has worked tirelessly to
                                 database for Internet-based records. He is                                    create a minimally invasive procedure —
                                 even pending patent on a chemical-spray                                       an Arthroscopic Partial Trapeziectomy
                                 shark repellent. Bashir currently serves as                                   and Thermal Capsulorrhaphy — that will
                                 governor for the American College of
                                                                                                               relieve pain and restore motion. He is the
                                 Gastroenterology. He is also volunteer fac-
                                                                                                               only surgeon in Maryland that can per-
                                 ulty for Georgetown University Medical
                                                                                                               form the procedure. Berner has also
                                 School, where he educates first- and sec-
                                 ond-year medical students. He also partici-                                   played a major role in developing and pio-
                                 pates in Health for Humanity and the                                          neering other treatments for wrist gan-
                                 Andromeda Health Clinic.                                                      glion cysts and thumb arthritis.
Heroic Achievement: Bashir recently contributed to a book, “Healthcare         Heroic Achievement: Berner has performed this groundbreaking pro-
for Less: Getting the Care You Need Without Breaking the Bank” by Michelle     cedure more than 100 times. Upon reviewing patients up to two years
Katz, which has helped thousands of readers to save tremendous amounts of      later, he has found that their satisfaction, grip and pinch strength are
money in health care expenditures. His methods include price negotiations.     excellent, and his overall success rate is well above 90 percent. Patient
He has also passed this knowledge onto others via local and national televi-   pain has gone down, which means patients are able to return to work
sion and radio shows.                                                          and hobbies without restriction.

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                                                               THE DAILY RECORD’S 2007
                                                               HEALTH CARE HEROES

John J. Carbone, M.D.                                                            Susan Forlifer, M.D.
Harbor Hospital                                                                  Shore Regional Cancer Center
                              Role: After several years as a sea-
                                                                                                             Role: Dr. Susan Forlifer is well-regard-
                              faring     engineer      with     the                                          ed for her reputation as an expert in
                              Department of Defense, Dr. John                                                breast cancer. She serves as a leader in
                              Carbone entered medical school.                                                the Shore Regional Breast Center and
                              Since then, Carbone has been using                                             her own private practice, both of
                              his engineering knowledge com-                                                 which serve as a resource for women.
                              bined with his surgeon skills to                                               She is known as a compassionate
                              design and patent cutting-edge joint                                           straight-shooter, providing her patients
                              and spine implants, and knee sys-                                              with “no-nonsense” facts usually
                              tems. He is well-regarded as the                                               accompanied by a hug and a message
                              “go-to” surgeon for complex                                                    of hope. Because of her experience,
                              orthopaedic spine cases. He per-                                               Forlifer is well-versed in the emotional
                              forms revision surgeries, where he                                             realities faced by not only breast can-
                                                                                                             cer patients and their families but any
                              corrects failed surgeries of the past,
                                                                                                             woman who receives an abnormal
relieving patients who thought they would have to live with their
                                                                                 result from a mammogram. Despite her busy schedule, she makes
excruciating pain forever.                                                       it a priority to stay current with new field research by attending
Heroic Achievement: The bedside manner of Carbone also                           conferences. She also contributes her own expertise in the form of
lends itself to his reputation. His patient satisfaction scores are              magazine articles, radio shows and speaking engagements.
in the 96th percentile. Patients truly love him, not only because                Heroic Achievement: Forlifer always puts her patients first, and
of the relief he provides them but also for his caring touch and                 has been known to use her powerful position to have mammo-
gentle demeanor. He is able to focus solely on his patient, mak-                 grams and biopsies scheduled earlier — and their results expedit-
ing them feel secure during a scary, vulnerable time.                            ed — for panicked patients.
                                                                  THE DAILY RECORD’S 2007
                                                                  HEALTH CARE HEROES

Mark H. Fraiman, M.D.                                                               Stacey J. Keen, M.D.
St. Joseph Medical Center                                                           Howard County General Hospital
                                   Role: It might have a funny name,                                                Role: Dr. Stacey Keen is very familiar
                                   but Whipple surgery is truly a life-                                             with the experience of breast cancer
                                   saver for patients suffering from                                                — she herself survived it. As a radiol-
                                   pancreatic disorders like pancreat-                                              ogist, where she specializes in breast
                                   ic cancer. Dr. Mark Fraiman, chief                                               imaging and interventional proce-
                                   of surgery at St. Joseph, is one of                                              dures, she has had the opportunity to
                                   very few local surgeons with exten-                                              detect breast cancer in its earliest
                                   sive experience in Whipple surgery.                                              and, therefore, most curable stage —
                                   The procedure used to have a high                                                literally saving the lives of many
                                   mortality rate of almost 30 percent,                                             women. Keen sits on the board of
                                   but it has since gone down to                                                    Susan G. Komen for the Cure, and
                                   under 2 percent. While there are                                                 regularly speaks to high school girls
                                   still risks involved, Fraiman’s                                                  about the risks of breast cancer
                                   surgery outcomes are vastly superi-                                              through the “Check It Out” program
or to national benchmarks, with just a 4 percent rate of pancreatic                                                 of Hadassah of Greater Baltimore.
fistula — a devastating complication — compared to the national                     Heroic Achievement: During her own treatment, Keen remained
rate of 10 to 12 percent.                                                           determined to use her experience as an example of survivorship
Heroic Achievement: While Whipple surgery is typically available                    and advocacy. Using techniques like martial arts and acupuncture
only at university-based medical centers, Fraiman has used his expe-                for strength, she was able to continue her own clinical work. She
rience to help establish a center of excellence in Whipple surgery at a             has since written a book describing her experience, titled
community-based hospital within The Lois and Michael Hodes Liver                    “Defeating Breast Cancer: A Physician’s Story of Healing, Martial
and Pancreas Center at St. Joseph. There, he can provide his expert                 Arts and Life.” Keen hopes it will encourage women who find
surgical care in a place where patients can easily access it.                       themselves face to face with breast cancer.
                                                                  THE DAILY RECORD’S 2007
                                                                  HEALTH CARE HEROES

Ndidi Nwokorie, M.D.                                                                Kerry Prewitt, M.D.
Franklin Square Hospital Center                                                     St. Joseph Medical Center
                                    Role: While many physicians per-                                                 Role: A heart attack is caused by
                                    form medical miracles in Maryland,                                               blockage of an artery, which can
                                    Dr. Ndidi Nwokorie — a pediatri-                                                 cause the heart to essentially
                                    cian — performs them internation-                                                “die.” With more than 865,000
                                    ally. Her first mission was to                                                   heart attacks occurring every year
                                    Grenada following the destruction
                                                                                                                     in the U.S., the American College
                                    of Hurricane Ivan, where she pro-
                                                                                                                     of Cardiology called on all hospi-
                                    vided primary care and treated skin
                                                                                                                     tals to create systems that can
                                    diseases and respiratory problems
                                    on an island that had been 95 per-                                               reopen clogged arteries no later
                                    cent destroyed. Another mission                                                  than 90 minutes after patient
                                    took her to Kenya, where — togeth-                                               arrival. Only 29 percent of the hos-
                                    er with fellow Franklin Square                                                   pitals in the country met this goal.
physicians — she treated 360 people in three days. For all of her mis-              Dr. Kerry Prewitt’s team has achieved a median “door to balloon”
sions, Nwokorie recruited physicians and physician assistants, and                  time of 62 minutes. Prewitt is leader of the “Door to Balloon Task
secured donations of supplies and medications.                                      Force,” which opens artery blockages with balloon angioplasty as
Heroic Achievement: When Nwokorie was in Kenya, she met Rebecca,                    quickly as possible, and therefore is able to save the lives of more
an 8-month-old baby girl paralyzed from the waist down by spina bifida.             heart attack patients.
Complications had caused large amounts of fluid to reside in Rebecca’s              Heroic Achievement: To save more time, the St. Joseph Task Force
brain and her chances of survival were not good. Her family had                     and Baltimore County EMS collaborated, and together set up a pro-
nowhere to turn. Through donations and the solicitation of a pediatric              tocol in which the ambulance crew performs an EKG in the field to
surgeon, Nwokorie helped Rebecca receive the treatment she needed to                diagnose heart attack. In those cases, they can call the St. Joseph
prolong her life. Rebecca recently celebrated her 8th birthday.                     Cardiac Catheterization Lab who can prepare for the patient.
                                                                 THE DAILY RECORD’S 2007
                                                                 HEALTH CARE HEROES

John M. Rathgeb, M.D.                                                             John F. Rogers, M.D.
Good Samaritan Hospital                                                           Good Samaritan Hospital
                                 Role: Although he has slowed his                                                    Role: Dr. John Rogers will soon
                                 practice at Good Samaritan                                                          retire from his long and illustrious
                                 Hospital to just part-time, Dr. John                                                career as chairman of medicine at
                                 Michael Rathgeb will never slow his                                                 Good      Samaritan        Hospital.
                                 volunteer efforts. He has been help-                                                Medication safety has always been
                                 ing and treating less fortunate                                                     his top priority, and to that end he
                                 orthopedic patients for years, both                                                 was one of the first physicians to
                                 domestically and internationally. He                                                help develop and promote an elec-
                                 has worked tirelessly for the Gala of                                               tronic reporting system for tracking
                                 Hope to raise money and supplies                                                    and recording adverse events. Since
                                 for his Haitian missions. Rathgeb                                                   its inception, the tool has evolved
                                 also regularly volunteers with the                                                  into a comprehensive online data-
                                 Civil War Museum in Frederick, and               base of information used for reporting and trending all types of
lectures around the country on the importance of Civil War medicine               patient safety improvements. Rogers has mentored hundreds of
and its relevance today.                                                          young physicians, pharmacists, nurses and other clinicians on the
Heroic Achievement: Although many orthopedic problems have                        importance of patient safety, particularly regarding medications.
been eradicated in the U.S., there are still underdeveloped nations               Heroic Achievement: When Rogers arrived at Good Samaritan
that suffer from these afflictions. Once or twice a year, Rathgeb                 Hospital, he immediately created a new internal medical residency
travels to the Albert Schweitzer Hospital in Haiti, where he spends               program affiliated with Johns Hopkins. In the beginning, more
a week seeing patients and performing surgery under very primi-                   than 20 years ago, there were 24 residents and a few faculty mem-
tive conditions for very underserved patients. While there, he men-               bers. Today, there are 40 residents from around the world and
tors other doctors who have joined him in his volunteer effort.                   more than half a dozen faculty.
                                                                 THE DAILY RECORD’S 2007
                                                                 HEALTH CARE HEROES

Susan L. Garbett                                                                    Stella & Wesley Jefferies
Copper Ridge                                                                        Stella Maris
                             Role: While many aging adults eventually move                                           Role: After enrolling his mother in
                             into assisted-living housing, there are those with                                      the care of Stella Maris — a long-
                             severe memory impairments like Alzheimer’s                                              term care center for the elderly, sick
                             who require a different kind of care — a care that                                      and dying — Wesley Jeffries and his
                             is challenging both physically and emotionally.                                         wife, Stella, started to feel a connec-
                             When Susan Garbett’s father was placed in                                               tion with many of the other resi-
                             Copper Ridge, which specializes in such care, she                                       dents of the dementia unit. They
                             visited often and participated in all their activi-                                     quickly became trained volunteers
                             ties. After his passing, she volunteered to help the                                    and started helping. After Wesley’s
                             institute and has been a model of goodwill ever                                         mother passed, they continued to
                             since. She helps the staff in every way, whether it                                     volunteer with the dementia unit,
                             is planning socials and holiday dinners or paint-      feeding residents, planning activities and supporting family members
                                                                                    of dementia patients, eventually clocking more than 2,000 hours.
                             ing Rockwell pictures with which the residents
                                                                                    Stella Maris was so impressed with their commitment — showing up
                             can reminisce. She recently provided a Q&A
                                                                                    rain or shine — that they were recently named Volunteers of the Year.
interview for Copper Ridge’s Web site, where families and caregivers can            Heroic Achievement: Even though the residents of their unit suffer
access helpful information about dementia and memory impairment.                    from dementia and memory impairment, the presence of the Jeffries
Heroic Achievement: In an effort to share her family’s experience with              makes patients light up in recognition. The residents look forward to
memory impairment, Garbett is currently writing a book about her own                seeing the Jeffries, and sometimes even ask if they can go home with
father’s struggles. She hopes it will help families and caregivers by increasing    them. The dementia unit now feels like family, with patients consider-
awareness about these tragic diseases and the problems they bring.                  ing the Jeffries true family members.
                                                                       THE DAILY RECORD’S 2007
                                                                       HEALTH CARE HEROES

J. Kenneth Sadler                                         Joyce Schatz                                                 Anne Stiff
Shore Health System                                       Hospice of Baltimore &
                            Role: Many years ago,                     Howard County                                    Greater Baltimore Medical Center
                            Ken Sadler approached                                                                                                 Role: A retired nurse man-
                                                                                    Role: After seeing firsthand
                            the Shore Health System                                                                                               ager of the geriatric unit of
                                                                                    the level of care and solace
                            and asked if he could vol-                                                                                            GBMC, Anne Stiff began
                                                                                    given by hospice workers
                            unteer as a clown. A 2003                                                                                             volunteering in the pedi-
                                                                                    to her sister-in-law, Joyce
                            graduate of the Bumper                                                                                                atric unit and quickly
                                                                                    Schatz said she saw life and
                            “T” Caring Clown College,                                                                                             became an integral caregiv-
                                                                                    death differently. She decid-
                            he was a natural, and                                                                                                 er for children, parents,
                                                                                    ed she wanted to help by
                            even though the staff of                                                                                              families and staff members.
                            SHS weren’t fans of                                     volunteering. This was
                                                                                                                                                  Her smile never fades as
                            clowns, they were sold in     almost six years ago, and she has been doing it ever
                                                                                                                                                  she performs chores like
                            minutes on his ability to     since. She started by assisting bereavement coun-
                                                                                                                                                  stripping beds and filling
brighten their patients’ days. Sadler brings smiles and   selors as they worked with young widows and wid-
                                                                                                                                                  water pitchers. And though
positive comments to staff, patients and their family     owers. But two years ago, she began working with
                                                                                                                       she always does what is asked of her without com-
members. Even though they are in the hospital, he         patients facing the challenges of a life-limiting illness.
                                                                                                                       plaint, because of her nursing background she is able
brings humor and peace to patients that are hurt or       Heroic Achievement: One of Schatz’s patients suf-
                                                                                                                       to go above and beyond by performing tasks she
dying. Last year, SHS sponsored its own Bumper “T”        fered from uterine cancer, but was still taking care
                                                                                                                       knows need to be done without being asked. She is
Clown College and now has five clown volunteers.          of her husband with Alzheimer’s. She told Schatz
                                                                                                                       an asset to the patients of GBMC as well as the staff,
The clowns are all trained for patient volunteering       that since she knew she would soon be spending a
                                                                                                                       for whom she brings goodie bags on holidays.
and often take pictures of themselves with the            great deal of time in bed, she wanted her room to be
                                                          a place of “beauty and color.” Schatz worked with            Heroic Achievement: When Volunteer Services was
patients as mementos for family members.
Heroic Achievement: Bumper “T” Caring Clowns              her to pick out colors and paint the bedroom —               looking for someone to train new volunteers for the
are “listening” clowns — they can listen to a patient’s   they even painted a border of daisies. To date, she          pediatric unit, Stiff volunteered. Rather than forcing
troubles and then relay them to the patient advocate,     still works with the patient, preparing meals, shop-         the volunteers to accommodate her schedule, she
thereby creating a better experience for the patient.     ping and providing companionship.                            offered to come in during their hours for the training.
                                                                   THE DAILY RECORD’S 2007
                                                                   HEALTH CARE HEROES

                                     TITLE SPONSORS
     University of Maryland Medical System
    University of Maryland School of Medicine
      he University of Maryland School of

T     Medicine – America’s oldest public medical
      school – celebrates its bicentennial in 2007.
     With $350 million in research funding last fis-
cal year, the medical school ranks 5th of 125 U.S.
medical schools in research grant expenditures
per clinical faculty. Its research programs in
schizophrenia, vaccine development, and infec-
tious diseases, among others, are world-
renowned. In addition, the School of Medicine is
a regional leader in bioterrorism research, is
among the nation’s leaders in kidney transplants
and its clinical programs in trauma, cardiology,
cancer, and diabetes are world-class.
     Together, the School of Medicine and the
University of Maryland Medical System educate          School of Medicine including a comprehensive            children with rehabilitation and complex medical
and train more than half of Maryland’s practicing      sleep study program and the Carruther’s outpa-          needs. The Hospital offers the following: a small
physicians and allied health professionals.            tient mental health clinic.                             infant program for low birth weight babies, a pul-
     The University of Maryland Medical System,                                                                monary rehabilitation program, a chronic illness
created in 1984, has evolved into an eight-hospital    Baltimore Washington Medical Center serves              program, a neuropsychology program and a phys-
system with academic, community and specialty          residents of the Baltimore Washington Corridor          ical rehabilitation program.
service missions reaching every part of the state      and offers a broad range of general and specialty
and beyond.                                            patient care services including medical and surgi-      Memorial Hospital at Easton has been part of
                                                       cal acute care, oncology, wound care, diabetes          Shore Health System since 1996 when it merged
The eight hospitals that make up the Medical           care, pediatrics, cardiology, geriatrics, psychiatry,   with Dorchester General Hospital. The Hospital
System include:                                        critical care and emergency services.                   provides a broad range of acute care services,
                                                                                                               including medical, surgical, obstetrical, gynecolog-
University of Maryland Medical Center,                 Maryland General Hospital offers a broad range          ical, oncology and critical care inpatient services.
home to the University of Maryland Marlene and         of general and specialty patient care services          In addition, it provides a full array of diagnostic
Stewart Greenebaum Cancer Center, the                  including acute medical, surgical, critical care,       and therapeutic services including comprehensive
University of Maryland Hospital for Children and       obstetrical, gynecological, pediatric and psychiatric   imaging services, same-day surgery and a cardio-
the R Adams Cowley Shock Trauma Center. In             care on an inpatient and outpatient basis. Inpatient    pulmonary rehab program. Shore Health System
addition to meeting the medical needs of its           acute rehabilitation services are also provided for     also operates a Regional Cancer Center, Digestive
immediate community, the Medical Center serves         neurologic conditions such as stroke, brain injury      Health Center, Joint Replacement Center, Sleep
as a tertiary and quaternary referral center for the   and comprehensive medical care patients.                Disorders Center, Home Health and Hospice,
state and the mid-Atlantic region. The Medical                                                                 Behavioral Health and other specialty services.
Center is a national leader in: solid-organ trans-     Kernan Orthopaedics & Rehabilitation is a
plantation, trauma care, oncology, the neuro-          specialty rehabilitation and surgical hospital. It is   Dorchester General Hospital provides medical,
sciences, cardiac care, neonatal and high risk         the largest rehabilitation hospital in the State and    surgical, gynecological, and emergency and criti-
obstetric services, children’s services and innova-    is JCAHO and CARF accredited with specialty             cal care services, as well as a specialized behav-
tive minimally invasive therapies.                     accreditations in Brain Injury, Spinal Cord Injury,     ioral health unit providing adult acute psychiatric
                                                       Stroke and Comprehensive Integrated Inpatient           care to the Mid-Shore region. The Hospital also
University Specialty Hospital provides unique          Rehabilitation. Kernan provides a variety of surgi-     provides a full array of diagnostic and therapeutic
programs for individuals requiring specialized         cal and ambulatory services in Orthopaedics,            services including same day surgery, cardiac reha-
medical and rehabilitative services. Patient condi-    Dental, Urology, ENT, Rehabilitation, and               bilitation, oncology chemotherapy, and outpatient
tions range from medically complex issues              Rheumatology, including the University of               physical rehabilitation.
including organ system failures to post-acute          Maryland School of Medicine Center for
recovery from trauma. University Specialty             Integrative Medicine.                                   For more information on the University of
Hospital offers the following programs: ventilator                                                             Maryland School of Medicine, visit www.med-
care, coma emergence, traumatic brain injury and       Mt. Washington Pediatric Hospital is a chil-            school.umaryland.edu. For more information on
medically complex care. The Hospital also sup-         dren’s specialty and rehabilitation facility provid-    the University of Maryland Medical System, visit
ports programs of the University of Maryland           ing inpatient and outpatient care for infants and       www.umms.org.
                                              THE DAILY RECORD’S 2007
                                              HEALTH CARE HEROES

               AWARDS SPONSOR

                                MedStar Health
     MedStar Health is a not-for-profit, communi-
ty-based healthcare organization that owns and
operates seven major hospitals and other health-
care services in the Baltimore/Washington
region. The hospitals, which include both teach-
ing and community facilities, are Franklin
Square Hospital Center, Good Samaritan
Hospital, Harbor Hospital, and Union Memorial
Hospital in Baltimore, Maryland, and
Georgetown University Hospital, National
Rehabilitation Hospital, and Washington
Hospital Center in the District of Columbia.
     As one of the largest employers in the region
with more than 23,000 employees and over 4,600
affiliated physicians, MedStar Health hospitals
and healthcare organizations serve more than          Union Memorial Hospital is again named one of
half-a-million patients each year. MedStar Health     the nation's 100 Top cardiovascular hospitals by
is based in Columbia, Maryland and is one of the
largest health systems in the mid-Atlantic region.    Solucient, an information company serving the
     Areas of clinical excellence include cardiolo-   healthcare industry.
gy, cardiac surgery, oncology services, rehabilita-
tion, neurosciences, orthopedic surgery, sport’s      Harbor Hospital’s residency program ranks in
health, women’s services and emergency and            the top five percent of all internal medicine pro-
trauma services.
     MedStar Health’s comprehensive services          grams in the United States, according to results
include primary, urgent and sub acute care, med-      of the 2005 National In-Training exam. The pro-
ical education and research. Other health-relat-      gram is sponsored by the American College of
ed services include assisted living, home health,     Physicians, the Association of Professors of
and long-term care. MedStar Health also oper-         Medicine, and the Association of Program
ates nursing homes, senior housing, adult day         Directors in Internal Medicine.
care, rehabilitation and ambulatory centers. The
organization also maintains MedStar Physician
Partners, a comprehensive physician network in        Good Samaritan Hospital receives the
the Baltimore-Washington area.                        Psychologically Healthy Workplace Award from
                                                      the Maryland Psychological Association. The
Recent highlights over the past year include:         award recognizes the hospital as a large busi-
                                                      ness with a strong commitment to the psycho-
Microsoft Corporation forges a strategic alliance     logical health and well-being of its employees.
with MedStar Health and agrees to acquire its         Harbor Hospital is the only hospital in Maryland
Azyxxi health-intelligence software. Azyxxi,          to win the prestigious Medicare Excellence
designed by doctors at Washington Hospital
Center and first introduced in the emergency          Award. Harbor earned the award, which recog-
department there, provides caregivers with easy       nizes exceptional quality in caring for patients,
access to a broad and comprehensive range of          by scoring 90 percent or above on select perfor-
patient data.                                         mance measures for treating heart attack, heart
                                                      failure and pneumonia, and for preventing surgi-
MedStar Health is named Large Business of the         cal infections.
Year by the Washington, D.C., Chamber of
Commerce.                                             Three MedStar Health hospitals are ranked
                                                      among "America's Best Hospitals" by U.S. News
The Washington Business Journal and the               & World Report: Georgetown University
Baltimore Business Journal name MedStar               Hospital, National Rehabilitation Hospital and
Health among the Best Places to Work in their         Washington Hospital Center.
respective annual reviews of the region’s leading
employers.                                                                    www.medstarhealth.org
                                                THE DAILY RECORD’S 2007
                                                HEALTH CARE HEROES


                                 LifeBridge Health

            ifeBridge Health Inc. is a regional

     L      health care organization based in
            northwest Baltimore City and
     Baltimore County. LifeBridge Health con-
     sists of two, acute-care hospitals - Sinai
     Hospital of Baltimore and Northwest
     Hospital Center in Randallstown - as well
     as Levindale Hebrew Geriatric Center and
     Hospital, Jewish Convalescent & Nursing
     Home and LifeBridge Health & Fitness,
     their subsidiaries and affiliated units.
         LifeBridge Health Medical Care Centers     tors, nurses, administrators and support per-
     in Eldersburg and the LifeBridge Health        sonnel work for LifeBridge Health centers.
     Radiation Oncology Center at Owings Mills           Both Sinai Hospital and Northwest
     are also part of this growing health care      Hospital Center boast Centers of Excellence
     organization. As one of the largest, most      offering medical treatments unique to
     comprehensive and highly respected             LifeBridge Health, and confirming our posi-
     providers of health-related services to the    tion as a major contributor to health care in
     people of the northwest Baltimore region,      the region. Levindale and Jewish
     LifeBridge Health advocates preventive ser-    Convalescent were also two of the first cen-
     vices, wellness and fitness services as well   ters in the state to employ the Eden
     as programs to educate and support the         Alternative philosophy, which helps dispel
     communities it serves. LifeBridge Health       loneliness and boredom experienced by the
     was named winner of the TOPS Maryland          frail elderly by incorporating plants, animals
     Employer                                 of    and children into their daily lives.
     Distinction 2006 Award in the large employ-         Community outreach is at the core of
     er category. Also in 2006, The Baltimore       the LifeBridge Health mission. All LifeBridge
     Business Journal named LifeBridge Health       Health centers offer a variety of free and
     the winner of the Best Places to Work in       low-cost health education and screening
     Greater Baltimore Award. Over 6,000 doc-       programs to their respective communities.
                                       THE DAILY RECORD’S 2007
                                       HEALTH CARE HEROES


                       Kaiser Permanente
     Total Health is not just our business. It’s our cause.
     Kaiser Permanente of the Mid-
Atlantic States Inc. provides care to
m o r e than 500,000 peopl e in
Wa s h ington D.C., Maryl and an d
Virginia. We understand that choos-
ing a health plan is one of the most
important decisions you can make for
the life of your business, organization
o r y o urs el f. T hat’s w hy Kai s er
Permanente delivers care that focus-
es as much on prevention as it does
on chronic illness. We focus on your
total health.                                 N ew fo r th is year, Kaiser
     Kaiser Permanente offers a variety    Permanente’s cutting-edge informa-
of products to choose from. Whether        tion management system that revolu-
you are looking for an individual plan     tionizes the way we deliver health
for you and your family or a suite of      care to our members. Convenient,
products that is right for your busi-      time-saving 24-hour online access to
ness Kaiser Permanente offers many         personal health information helps our
options. Today’s Kaiser Permanente         members take a more active role in
offers more choices than ever before       their own health. Through our secure
– in h eal th pl an s ol uti ons an d      web site, members are able to view
p r o v id er choi ce. T he Kai s er       most lab results, e-mail their doctor’s
Permanente Flexible Choice plan, for       office, check immunization records
example, is a health plan that blends      and much more. Members get more
t h r e e p rovi der opti ons – Kai s er   personalized, coordinated care and
Permanente physicians, a PPO net-          form a stronger partnership with their
work, or any other licensed physician      doctor for a healthier way of life.
– into one plan. As a member of               Based in Ro ck ville, Mar ylan d ,
Kaiser Permanente Flexible Choice,         Kaiser Permanente is comprised of
you can choose how and where you           Kaiser Foundation Health Plan of the
want to receive care each time you         Mid -Atlan tic S tates, a n o n -p r o fit
need it. Deductibles, co-payments          health care organization and the Mid-
and c oi ns urance vary w i th you r       Atlantic Permanente Medical Group,
health care choices. It’s available all    a multi-specialty group practice of
in a s i ngl e pl an, al l to gi ve your   approximately 900 physicians who
employees and you more ways to live        are dedicated to helping members live
well and thrive.                           well, get well and thrive.
                                  Th e D a i l y R e co rd ’s

                                                                   RECOGNIZING OUTSTANDING ACHIEVEMENT

                                                                                          March 28
                                                   THE DAILY RECORD’S

                                                   M A R Y L A N D E R S
                                                                        April 12

The Daily Record strives
to recognize Marylanders
who truly excel in business,                                                        www.top100women.com
health care, innovation and                                               2007
                                                                                           May 7
law. Get involved by sponsor-
ing, attending, or making
nominations for our signature                                 June 7
events. Call 443.524.8103 or go
to www.mddailyrecord.com
for more information.                                                               www.innovator-year.com
                                                                                         October 10

                                                             November 16

                                                                                          December 5
                                                         THE DAILY RECORD’S 2007
                                                         HEALTH CARE HEROES

                       COURAGE SPONSORS
                                     Johns Hopkins Medicine
       t its founding in 1889, The Johns                                                      Johns Hopkins Bayview Campus, home care

A      Hopkins Hospital revolutionized med-
       ical practice in the United States. With
the opening of the School of Medicine four
                                                                                              delivered by the Johns Hopkins Home Care
                                                                                              Group, and outpatient care at locations
                                                                                              throughout Maryland, including Green Spring
years later, Hopkins became America’s first                                                   Station, White Marsh, Odenton, and the 16 facil-
true teaching hospital.                                                                       ities of Johns Hopkins Community Physicians.
    Today, Johns Hopkins Medicine includes                                                         Our history and heritage are the foundation
the original hospital and School of Medicine                                                  of a culture that persists to this day, enabling
– both ranked at the top by U.S. News &                                                       discoveries and advances that are nothing short
World Report – along with a health care delivery system organized to   of remarkable. Our commitment to our community also continues as we
meet patients’ needs throughout the continuum of their care.           provide more uncompensated care than any other hospital in Baltimore.
    In addition to two other acute care hospitals – Johns Hopkins           Arranging Medical Care at Johns Hopkins Is Easy
Bayview Medical Center and Howard County General Hospital – Johns           Appointments can be requested online at www.hopkinsmedi-
Hopkins Medicine includes long-term care at the Care Center on the     cine.org or by calling Hopkins USA at 443.287.6585.

                             Maryland Hospital Association
       he      Maryland        Hospital                                                            facilities. MHA is the voice of its mem-

T      Association (MHA), headquar-
       tered in Elkridge, is the advo-
cate for hospitals and their patients
                                                                                                   bers to a variety of publics at the state
                                                                                                   and national level. MHA serves as a con-
                                                                                                   vener, intermediary, and clearinghouse
before legislative and regulatory bod-                                                             for cooperative efforts among hospital
ies.Its membership is comprised of                                                                 and health systems in areas such as
community and teaching hospitals,                                                                  shared services, education, patient care
health systems, specialty hospitals, vet-                                                          research, quality improvement, and
erans hospitals, and long-term care                                                                workforce development.

                                            Mercy Medical Center
        ercy Medical Center is located in                                                    cine and senior services. Our parent

M       the heart of Baltimore’s downtown
        business district and is sponsored
by the Sisters of Mercy. Named One of
                                                                                             company - Mercy Health Services - also
                                                                                             owns Stella Maris in Timonium and is
                                                                                             developing the second phase of a senior
America’s 10 Best Women’s Centers, Mercy                                                     retirement community known as Mercy
was also named in the Top 100 Hospitals in                                                   Ridge in cooperation with the
the United States.                                                                           Archdioceses of Baltimore.
    Mercy is a full service hospital with                                                         Mercy is known as “The Woman’s
excellent reputations in women’s health,                                                     Doctor” and sponsors a weekly television
orthopedics, foot and ankle surgery, cancer treatment, vascu-          program that discusses the full range of women’s health issues on
lar surgery, plastic and reconstructive surgery, internal medi-        WBAL TV 11.
                                                   THE DAILY RECORD’S 2007
                                                   HEALTH CARE HEROES

                         COURAGE SPONSOR
                              MTM/Recognition Concepts
        TM Recognition is the most diversi-                                    on your organization. By relying on MTM

M       fied recognition company in North
        America, a full service provider for
complete Human Resource in Health Care
                                                                               Recognition’s customized HR services, our
                                                                               clients are free to concentrate on their core
                                                                               business, demonstrating MTM as a valuable
recognition solutions. Our philosophy                                          and strategic partner in service and perfor-
revolves around the client with our “Wide by                                   mance award programs. Recognition is about
Design” culture for the entire spectrum, a                                     rewarding stability, loyalty and instilling
recognition program that will have an impact                                   pride. Recognition ... lifts the human spirit.

                                          Epsilon Registration

                                 SHOW SPONSOR
                                               VPC Incorporated
      PC Inc. is a multimedia production                                       produces marketing videos and public ser-

V     and technology consulting firm. As
      an event management company, we
create unique ideas that will motivate and
                                                                               vice announcements. VPC manages live
                                                                               events and quality produced videos like
                                                                               M a ry l a n d ’s To p 1 0 0 Wo m en p r o g r a m ,
inspire your audience. Production is our                                       Health Care Heroes, awards banquets,
specialty utilizing a powerful combination                                     annual fundraising events, corporate meet-
of scripting, sound, and image. VPC also                                       ings and commencement exercises.

                             SPIRIT SPONSORS
        Advanced Radiology                                          Hodes, Pessin & Katz, P.A.
        Bethesday Hospitals Emergency                               Howard County General Hospital:
         Preparedness Partnership                                    a Member of Johns Hopkins Medicine
        Bon Secours Baltimore Health System                         Johns Hopkins School of Nursing
        Clifton Gunderson LLP                                       Manekin LLC
        Constellation New Energy                                    Naden/Lean, LLC
        DataPoint                                                   St. Joseph Medical Center
        GBMC                                                        Upper Chesapeake Health Center
    LifeBridge Health named
“Maryland Employer of Distinction”

   Join our team at Sinai Hospital,
        Northwest Hospital,
 Levindale or Jewish Convalescent

                [ The Freedom to Achieve ]
This is where true heroes show their courage and strength.

  The diligence of those working to improve the health and well-being of our community reminds us all of what it really
  means to be a hero. As title sponsors of this year’s Healthcare Heroes awards, we at the University of Maryland Medical
  System and the University of Maryland School of Medicine are proud to support and acknowledge the invaluable
  contributions of all of this year’s finalists.

                               medschool.umaryland.edu                                           umms.org

                                                                     University of Maryland Medical Center | Maryland General Hospital
                                                         Kernan Orthopaedics and Rehabilitation | University Specialty Hospital | Shore Health System
                                                                 Baltimore Washington Medical Center | Mt. Washington Pediatric Hospital

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