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Ameriquest Mortgage_ CA Oct 2002 to March ... - TechEnzyme_ Inc

VIEWS: 4 PAGES: 10

									                                         Vivek Kumar
                                 Sr. Business Systems Analyst

                                      Contact: Mike Patel
                                       TechEnzyme, Inc.
                                     www.techenzyme.com
                                  mike.patel@techenzyme.com
                                    Ph: 732-632-8600 x 113
                                      Fax: 866-802-2710

PROFILE:

  MBA with Over 7+ years of extensive experience as functional Business Analyst, Requirements Analyst
  and Systems Analyst with solid understanding of Business Requirement Gathering, Business Process
  Flow and Business Process Modeling in IT consulting organizations specializing in Investment Banking,
  Financial Services and Healthcare Domain. My experience ranges from Managing Projects to being a
  Consultant to the delivery team and client for processes. My current assignment involves role of a Sr.
  Business Analysis and Business Process Reengineering and Modeling. My last assignment involved
  Relationship Management, Business Analysis and Process Modeling and Reengineering. I have completed
  my Masters in Business Administration with a specialization of Finance and Systems.

SUMMARY:

     Experience as a Business Analysis, project Management, Business Process Optimization, System
      Analysis, Development, Testing, running SQL queries and Implementation with Financial services
      and Healthcare clients.
     Extensive knowledge and experience through all phases of SDLC, requirement management,
      Business Architecture, Information Architecture, Technology Architecture.
     Extensive experience with Object Oriented Analysis and Design using UML and Rational Unified
      Process (RUP)
     Sufficient exposure to creation of Workflow for requirement modeling mainly in Visio.
     Sufficient experience of Business Analysis in Agile methodology.
     Proficient in developing Use Case Models - Use case Diagrams, Sequence Diagrams, Activity
      Diagram and Class Diagrams based on UML methodology using Rational Rose
     Experienced in as is – to be Analysis, risk Analysis, GAP analysis, and What-If Analysis.

Tools & Technologies:
       Analytical tools & requirement gathering methods:
        JAD sessions, GAP Analysis, AS IS-TO BE Analysis, SWOT Analysis, Group interviews, what - if
        Analysis, one to one interviews, Enterprise Analysis, Feasibility Analysis and BABOK (Business
        Analysis book of knowledge)
       Business Architecture Frameworks:
                 Zachman Framework, POLDAT Framework
       Requirement Management tools:
        Rational RequisitePro, Telelogic DOORS, SODA
       Project Management Tools:
                 Microsoft Project Professional, PMBOK (Project Management Book of Knowledge)
       Reporting tools:
                 Crystal Reports, Business Objects Cognos
       Visual Modeling & Diagramming tools:
                 Microsoft Visio, Rational rose, Rational rose XDE version, Microsoft Excel
       Databases:
                 RDBMS, Oracle PL/SQL, Microsoft SQL Server, Share Point server, Application server
                 IBM Websphere, MS Access, SQL query expertise, DB2
       Testing Tools:
                 Load runner, WinRunner 7.0, rational robot, Mercury Quality center, HP quality center
       Version Control tool:
                 PVCS (Polytron Version control system), Rational Clear Case, Incident management and
                 Crisis management 6.0
       Change management tools:

                                                                                                      1
                ITIL change management, rational clear quest, PMBOK, test director
       CRM Softwares:
                Oracle Customer service Software, Siebel Customer service software
       Analysis / Methodology/ Standards:
                Business Process Modeling, Business Process Reengineering, Rational Unified Process
                (RUP), Waterfall, Agile, Joint Application Development (JAD), Relationship & Expectation
                Management, Project Management – Project Planning, Project Scheduling, Change
                Management, Risk Management, Functional Analysis, release Management, Six Sigma,
                CMM,ISO, ITIL
       Languages:
            o UML, SQL, C and C++, Java , J2EE, HTML, XML
       Softwares:
            o Complete MS Office XP, MS Project, Front Page 2000 , Rational Rose, Rational Requisite
                Pro, MS Visio, SQL Server, Oracle 9i, 10g, SQL Navigator,ClaimXten, Payment Optimizer,
                Peradigm, PowerMHS, AmiSYS, Orders Management System TOLAS
       Operating Systems:
            o MS-DOS, Windows 98/NT/2000/XP Professional, Vista

Professional Experience:


International Finance Corporation                                                Aug 2009 – Present
The World Bank Group
Washington, D.C.
Business Systems analyst


IFC (International Finance Corporation) is the member of World Bank Group. IFC invests the capital into the
most emerging markets in World. IFC has global investments in over 170 countries with a variety of
financial products including Equity structured investments, fixed income products, Collateralized debt
obligations, securitization, SWAPS, Derivatives, Bonds, Risk products and Currency exchange products.
Various Adhoc requests were made from users which include Investment Operation Managers, Risk
Managers, Human resource managers and various other users across the IFC. CBI (Corporate Business
Informatics) was to address all issues requested by users ranging from Data mining, analytics tool for risk
management, Dashboard design for Human resource applications, corporate reporting tools for reporting
purpose and Designing, developing technology based calculators for change in accounting policies
including Amortization, IFRS and US GAAP.
Responsibilities:


       Requirement gathering, requirement analysis, JAD session, JRP sessions for various requests of
        users.
       Documented business requirements at both high level and low level with design specifications.
       Drafted various deliverables such as functional design specification, requirement specifications,
        Business requirement document, technical design document, requirement validation plan, Concept
        note, project execution plan, assessment reports, pre-implementation analysis, Request for proposal
        and test validation plans.
        Attended meetings, organized sessions, captured the requirements and maintained the balance
        between available resources and expectations of users.
       Represented on behalf of Corporate Business Informatics (CBI), IT Division to maintain the users’
        expectation in order to deliver solutions within available budget, time and resources in Fiscal Year.
       Reviewed data models to investigate the existing system and perform GAP analysis and write AS-
        IS TO-BE Process.

Environment: ODS (Operational data storage), Oracle 10g, IBM Cognos, MS Office (Word, PowerPoint,
Excel, Access, Visio), ACBS, Web sphere, IBM Lotus Notes, Erwin data Modeler, IDESK, ICASE, SAP
Financials, Informatica ETL, IBM Rational Requisite Pro and Clear case.


DC Public Schools
District of Columbia Government                                         Jan 2009 -Aug 2009
Washington D.C.
Business Systems Analyst/Data Analyst

                                                                                                           2
DCPS (District of Columbia public Schools) are the integral part of DC government. This project was to
replace with legacy system and implement a system which is according to the federal, state and Department
of education compliances. The system under development is to address the needs of process discrepancies,
reporting, Data archiving and Data analysis needs. The project was to take initiative on the needs of DCPS’s
legacy system’s replacement, re-engineering of existing process within complex, multi-tiered environment.
My role in this project includes; Data Analysis, Data Modeling, Deliverables writing, requirement capturing,
documenting, analyzing and Process modeling with Unified Modeling Language.

Responsibilities:
       White Board analysis, process analysis, requirement capturing, determining discrepancies in the
        existing process.
       Reviewed Federal, State and local laws, regulations, Process Manuals, Complaints filed by various
        law firms in Washington, D.C.
       Created data maps, checked data issues, data quality and data flow.
       Created, modeled use cases, GAP analysis, feasibility analysis, attended meeting with SME’s.
       Created test cases and assisted test analysts on case by case basis and supported UAT and SIT.
       Supported content management into Quick base and Blackman Jones database with multisite web
        content management solutions. .
       Worked closely with Project team, Stakeholders, SME’s and Developers.
       Drafted requirement documents, technical design document, workflow and Training manual.
       Drafted Design and analysis related Diagrams with Diagramming tools like ALTOVA and MS
        Visio
       Attended meetings, Designed User Interfaces for various users across the system and Organization.
       Assisted in designing Dashboard for Executive level analysis, Business Executives, Audit Controls,
        Legal Authorities and Executives leading the Office of Student Hearing.

Environment: COTS (Commercial off the Shelf), BJ Database, Mercury quality center, DB2 database, MS
Visio, MS Excel, MS SQL server, MS Access, Quick base database, MS power-point and MS Word


Royal Bank of Scotland
Citizens Bank Cranston RI                                                         Nov 2008 – Dec 2008
Business Analyst/Data Analyst

Citizens Bank a subsidiary of Royal bank of Scotland provides wide financial services with personal
banking, retail banking, commercial banking and investment services. Several systems are going under
maintenance and new development in order to comply with BASEL II. Information quality group was asked
comply and update the whole system with a centralized enterprise data repository known as Risk data
platform (RDP). Risk data platform ensure the data quality, manage data lineage and provision data for
enterprise wide risk analysis, reporting and authentication of commercial life cycle (CLC), Customer
relationship management (CRM) and Small Business Lending (SBL).

The project was to address the immediate needs of risk data platform and objective leverage, copy the CBLH
data managed by the Credit management information system (MIS) until the system of record and
associated business process have been developed to maintain and provision set of business line data for
BASEL program.

Responsibilities:

       Draft, Modeled existing process in Risk data platform, Technical design and specifications.
       Assisted in test plans, UAT, test validation and system integration testing.
       Applied UML (Unified modeling Language) methods to model the process and document the
        changes needed.
       Modified the prepared deliverables, updated use cases and UML diagrams.
       Reported to project manager, Vice president Data quality and Meta data administrator.
       Educated and trained stakeholders of RDP (Risk Data platform), kept JAD sessions on track in
        terms of BASEL II compliance, technical architecture and risk data management.
       Organized sessions with Architect, Systems Analyst and project manager for project core issues.
       Designed and created MVC Forms and report.



                                                                                                          3
        Documented the requirement for the feed of CBLH data, CLC/CRM/SBL dashboard, ETL jobs and
         supported content management, followed web content management framework and vendor
         management.
        Document the requirement of Master Metadata layer (MML).
        Worked with data insight XI for Information Quality and Data Stewart empowerment with the
         report generation on the quality of Information.
        Trained the stakeholders for reference data, data Marts, Meta data and risk data platform.
        Prepared power-point presentation regarding the conceptual training regarding the process within
         Risk data platform, Data warehouse and CBLH Data.
        Attended meetings regarding weekly project progress, tracked the project success on Microsoft
         excel.
        Maintained record of version control, Audit Control, revisions and various deliverables throughout
         the project.
        Worked on various deliverables like Business requirement document, technical design document,
         Project scope document, test plan, job schedule & dependencies, Software requirement
         specifications.

    Environment: Oracle 11i, Mainframe, Rochade server, MS word, excel, access, MS Visio, HPPMS, CIT
    scanner, DB2 database, Mercury quality Center, Automation scripts, BABOK, Business Objects Data
    insight XI, Financial Modeling excel sheets, Quantitative analysis through Statistical applications, URL



Citigroup New York                                                                 Jan 2007 – Oct 2008
Business Analyst/Data Analyst
Citigroup provides a comprehensive array of services to a wide range of customers one of which is credit
cards. An internal real time system for asset management exists in the Treasury department which was
created to support the credit card securitization process. Securitization implies issuance of securities backed
by a pool of assets that generate cash flow. An enhancement release is added to the existing real time system
whereby various financial reports are generated for SOX compliance and SEC regulation. Various new
functions were added to support various business functions including cash management, accounting and
third party reporting. The new enhancement release thus added not only aided in justifying the compliance
with the Audit regulations but also supported more enhanced functions and features for the users.

Responsibilities:
        Design, develop, and implement structured processes and tracking & reporting formats for project
         planning, process Modeling, Designing and schedule management to aid in preparing project
         timeline.
        Mapped, modeled data, checked data quality issues.
        Applied the modeling tools for OLTP and OLAP (Online transaction processing).
        Interacted with the cross functional people such as project owner, business owner, project sponsor,
         development manager, infrastructure, legal, compliance, and information security to decide the
         scope of the project, plan budget and supported content management.
        Worked on Oracle Universal Content Management (UCM) suite.
        Created & developed User Interface prototypes, User Interface Mock screens, User Interface
         design.
        Designed, documented the process of automated check and wire transfer its wide customer base,
         assisted in preparation of Disaster recovery and Business Continuity plan.
        Responsible for preparing the Roles and responsibilities matrix and hence being responsible for
         providing the business resources for the project.
        Analyzed XML based Data Models and messaging, vendor management.
        Responsible for Staff estimates including the estimates needed for resources both in terms of people
         and man hours based on the timeline of the project.
        Structuring the project plan to ensure that the WBS is in sync with the contractual arrangements
         and thus be responsible for timely management of the deliverables.
        Gathering updates from the Project Team Leads on a regular basis and updating the project plan in
         MS Project
        Reporting experience with Business Objects Cognos with Data quality experience with Data
         Insights XI.
        Trained business users and stakeholders in areas of technology, Asset management and
         securitization.
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       Key liaison to bridge the gap between IT and Finance.
Environment:
MS Visio, UML, RUP, Test Director, Java, Microsoft Office 2003 tool, Microsoft Project, Wire frames, SODA,
COSO framework, Mercury quality server, DB2, MS SQL server, Rational RequisitePro, Oracle 11i, IBM
Websphere, Siebel CRM, Business Objects Cognos, URL


Capital One, Dallas TX                                                               Jan 2006 - Dec 2006
Business Analyst
Capital One is a leading financial services company with a diverse customer base of corporate and
institutional clients, small business and retail clients. Its previous loan origination process was manually
intensive. Each team used its own best-practice processes standards that governed how loans were initiated,
routed and approved. The lack of common best-practice processes resulted in redundancy and errors, which
required network and reduced client satisfaction. A new system was implemented to automate loan
origination process to meet the needs of the organization.

Responsibilities:

       Interacted with the Subject Matter Experts (SMEs) and stakeholders gathering business
        requirements to get a better understanding of the clients’ business processes.
       Solely responsible for gathering and analyzing business and system functional needs into Business
        Requirement Specification(BRS) and System Requirement Specification(SRS)
       Created User Interface design and user interface mock screens to improve the loan application
        process.
       Documented the Loan process with Siebel CRM applications and rational unified process.
       Assisted in process improvement of portal with loan origination and process with B2C (Business to
        customer) applications and Rational Unified process.
       Used Rational Rose to modify existing Use Cases, Activity, Sequence diagrams to improve
        comprehension of enhancement requests and supported content management.
       Interacted with technology teams and end users to take business and implementation decisions.
       Created requirements documentation detailing business requirements, functional requirements
        using Rational Requisite and presented to senior management.
       Used Rational Rose to keep track of changes in functional requirements.
       Used MS Visio to develop business process flow diagrams and screen mock-ups.
       Performed data analysis with XML based tree data Models and assisted in documentation for data
        archiving complied with Data retention policy, identified inactive business transactions in
        database.
       Worked with the QA team lead and QA standards to ensure compliance with all regulatory
        requirements.
       Worked with JD Edwards’s people soft and managed various vendors.
       Reporting with Business Objects Cognos and Crystal reports 8.0
       Involved in creating Test scripts, Test Cases, Test plans for testing and User Acceptance Testing
        (UAT) at completion stage.
       Participated in training sessions for stakeholders and clients to meet the project goal and have a
        same understanding of technical architecture.

Environment: UML, MS Visio, rational Requisite, MS Project, Wire frames, Siebel CRM, Business Objects
Cognos, RUP, JAVA

CIBC Oppenheimer, New York                                                       June 2005 Dec 2005
Business Analyst

Oppenheimer provides a comprehensive array of services to the high net worth individual and the
institutions to manage and move their financial assets worldwide. There was a need to offer faster and more
automated trading options to its investors. A new real time system was developed that increased the
settlement efficiency and transaction processing capability which aided in settling more transactions at
existing trade level and also handle the expanded volumes as transaction number increased. It not only
enabled simultaneous delivery versus payment in the national and international sector but also clearance in
all major currencies, linkage with national and international clearing corporations and settlement
throughout all time zones on the correct value date.

Responsibilities:

                                                                                                          5
       Interacted with Subject Matter Experts including a variety of internal and external customers,
        including Portfolio Management, Customer Service Trading Desk, Financial Reporting, Treasury,
        and Financial Management Systems (FMIS) for gathering business requirements.
       Drafted the Business requirements for trading of commodities including vegetable oil, wheat,
        corn and other agricultural products.
       Solely responsible for gathering and analyzing business and system functional needs into Business
        Requirement Specification(BRS) and System Requirement Specification(SRS)
       Interacted with cross-functional teams on applying business rules, building business use case
        narrative and process flow diagrams
       Designed documented, Siebel CRM (Customer relationship document) applications for trading
        portal and managed content.
       Worked in Transfer agency accounting software.
       Used Rational Rose to modify existing Use Cases, Activity, Sequence diagrams to improve
        comprehension of enhancement requests, processed SQL Server queries and export data to excel.
       Analyzed, Modeled the trading of equity, derivatives process with Unified Modeling language.
       Documented and assisted in the resolution of problems and issues identified during requirements
        and development process.
       Trained users for Security analysis and portfolio management, technical architecture, process and
        significant improvements.
       Analyzed existing procedures to find and address documentation gaps between operational and
        the documented procedures.
       Implemented Traceability Matrix and User requirement specification document (URS) verified the
        functionality coverage and rational unified process.
       Validate and enhance Business Test Cases as required to meet implementation goals.

Environment:
Rational Rose, Siebel CRM, UML, RUP, Microsoft Office 2000 tool, Microsoft Project, IBM Websphere,
Rational RequisitePro, JAVA, Wire frames, MS SQL Server 2005

McKesson Health Solutions, CT                                                    July 2004 – June 2005
Business process Analyst
 I worked as a Consultant in the capacity of a Business process analyst in the CACD (clinical auditing and
compliance division) and Clinical Trial Management system (CTMS) of McKesson. McKesson is an Industry
giant in providing Healthcare solutions. CACD division specializes in providing products revolving around
validation and the compliance of the claims like ClaimXten, ClaimCheck, HIPPA, RoboClaim, EDI and
Interface to Payment Optimizer, FACETS, Claim Process Automation, process improvement and re-
engineering. My role entails interacting with Business Users to fetch and lay down requirements, Support
the Technical team with the business and functional understanding of different healthcare products like
Claims processing and Fraud, HIPPA Compliance and detection system.
I worked with big McKesson clients like WELLCARE, BCBS IL, BCBS TX, BCBS NM, Health Markets,
Independent Health Association and Sentara

Responsibilities:

       Assisting Senior Management in Business Process Reengineering and creating strategy around
        technological initiatives.
       Business case presentation and Process Consulting to different management team to assist them
        arriving at the solutions and the best implementation path.
       Modeling of OLTP and OLAP with the modeling tools like Visio.
       Compliance of Family and medical leave Act 1993.
       Modeled existing process (AS IS) and created TO BE process Model.
       Assisting Business Users in laying down Business and functional requirements.
       Analyzing and studying the existing Business processes and capability to conduct gap analysis.
       Application of Medicare D claims, analysis. Direct, Mail, PA/PLA, retail and specialty pharmacy
        modelling.
       Compliance with HIPPA, regulation application and documentation.
       Wrote requirement Validation plan and summary.
       Analyzed the health insurance claim process, paid-time off accounts, documented the process,
        MediCare and MediCaid.
       Processing queries in Microsoft SQL Server.
       Re-engineering the Business processes for evaluation and effectiveness.

                                                                                                        6
       Requirement modeling to conduct scope study
       Assisting project management in providing the estimates
       Facilitated the Joint application design sessions with goal to educate the stakeholders and train the
        users.
       Prioritizing requirements with the help of client stakeholders.
       Documenting Business and functional specification and workflows with regards to that.
       Assisting Implementation team in the development and in tracking Client satisfaction.

Environment: UML, MS Visio, MS Project, Access, RFP, ROI analysis, gap analysis, SQL Server, Data Claim
processing, Medicare claims, URL


Blue Cross Blue Shield of Florida, Florida                                       Oct 2003 to June 2004
Business Analyst / Business Systems Analyst

Blue Cross Blue shield is California’s largest health insurance company with more than 2.7 million members
locally and 3.5 million overall members. ROAM is an Internet based marketing application that provides
service to brokers and internal reps to do their day-to-day activities like viewing customers and broker
information. The brokers can login and view their customers and generate quotes, enroll new customers and
renew the old customers. They can also see their commission details. Internal reps can login and look at the
progress being made by each broker.

Responsibilities:
      Prepared and Facilitated JAR sessions to validate the features of the new system by reviewing the
       System Vision and Use Case specification with Business and IT.
      Practiced Rational Unified Process (RUP) as a process development Methodology for Requirements
       discipline. Responsible for planning, implementing and delivering HIPPA complainant B2B and
       B2C solutions.
      As an analyst in the Business Systems group; attended training on HIPAA regulations, and CMS
       compliance and its reporting requirements
      Worked on ICD 9 and Electronic Data Interexchange followed ANSI in analysis, design and
       development.
      Created Use Cases using UML and managed the entire functional requirements life cycle using
       Rational Unified Process and Rational Rose.
      Worked on Health insurance claims process, documented the process, MediCare and MediCaid
       areas
      Created Process Work Flows, Data models, Functional Specifications, and responsible for
       preparing Software Requirement Specifications (SRS), Functional Specification Document (FSD),
       Database query processing with SQL server and Oracle.
      Conducted JAD Sessions to develop an architectural solution that the application meets the
       business requirement resolve open issues and change requests.

Development Tools and Environment: IBM Rational - RequisitePro, Rose, Clear quest; Microsoft Suite-
Excel, Word, PowerPoint; RFP Microsoft Outlook, MS Project and SQL server, URL

St. Jude Medical, CA                                                             April 2003 to Sep 2003
Business System Analyst

St. Jude Medical is dedicated to making life better for cardiac, neurological, and chronic pain patients
worldwide through excellence in medical device technology and services. The company has five major focus
areas that include; Cardiac rhythm management, Atrial fibrillation, Cardiac surgery, Cardiology and
Neuromodulation .St. Jude Medical's product portfolio includes; Implantable cardioverter defibrillators
(ICDs) Pacemakers, Electrophysiology catheters, Vascular closure devices, Heart valve replacement and
repair products and Neurostimulation devices. The project was focused on building an internal online
search engine for the operators to search various parts related to medical devices.

Responsibilities:
      Facilitated brainstorming sessions.
      Identified and analyzed the required business interactive system and its features to manage all
       retail store performances being from one central location.


                                                                                                           7
       Elicited the requirements of Business intelligence system, supporting the business to know the
        factors affecting their stores, such as metrics on sales, inventory to sales, traffic, employee turnover,
        location, internal operations etc and to make business decisions.
       Interacted with vendors on a time-to-time basis to ensure to deliver the right product with required
        features. Defined frameworks for the application development and analyzed the areas of
        improvement.
       Worked in an agile environment.
       Performed and Modeled AS IS – TO BE analysis.
       Initiated Use Case Analysis using UML, which provided the framework for potential use case
        deliverables and their inter-relationships.
       Analyzed and documented the pros and cons of the project using strengths, weaknesses,
        opportunities, threats (SWOT) analysis.
       Involved in the analysis of the functional, technical specifications, data mapping document and
        conceptual diagrams.
       Identified critical areas of business risk and initiated an effort to examine the business process to
        reduce the same.
       Assisted during business continuity and risk management documentation with business users.
       Assisted during the Disaster recovery project plan preparation.
       Organized Peer reviews for Test Cases and Test Plans.
       Prepared monthly status reports for Enhancement Requests to the project team that was used in
        efficient tracking and monitoring of open issues of the project.
       Involved in weekly walkthroughs and inspection meetings to verify the status of the testing effort
        and the project as a whole.

Development Tools and Environment: Microsoft: Excel, Word, PowerPoint; Microsoft Office, MS Visio,
Microsoft Windows, UML, Agile

Ameriquest Mortgage, CA                                                              Oct 2002 to March 2003
Requirement Analyst
Online Electronic banking for Ameriquest Mortgage is a full featured web portal. The web portal provides
following services: the users to view their account balances, transfer funds to different accounts, manage
payments to other financial Institutions by quick pay or recurring payments, view the most recent
transactions, view the transaction history of checking and saving accounts, send and receive messages,
change user information, order checks, order brochures.

Responsibilities:
      Analyzed the business requirements to improve and manage customer relationship by automating
       the sales process and providing support for the sales division.
      Authored analysis model document to show how employees share and develop information in
       business processes.
      Worked and applied the principles of Content Management in this web based portal
       implementation.
      Gathered requirements to generate ad hoc reports for business to evaluate performances of various
       domains and processed SQL queries and linked database tables to each other.
      Facilitated meetings to validate business requirements and to avoid project scope creep.
      Authored high level activities workflow document to describe the business processes on a whole.
      Reviewed the documentations with Business Owners for Sign Off.
      Prepared Business Process Models that includes modeling of all the activities of the business from
       the conceptual to procedural level. Followed top down, leveled technique for building business
       process models.
      Conducted JAD Sessions to develop an architectural solution that the application meets the
       business requirement resolve open issues and change requests
      Worked closely with the development team to communicate client requirements.
      Monitored client expectations through client involvement and communication throughout the
       lifecycle of the project; educate clients and stakeholders on the benefits and risks associated with
       the project.
      Link business processes to organizational objectives, perform critical path analysis, and identify
       opportunities for business process improvement.
      Communicate the capabilities of the product suite to internal trainers and other staff
      Identified and analyzed the various inputs for business processes and output of business processes.
      Developed Business Process Flow diagram by interacting with Business Owners.
                                                                                                               8
Development Tools and Environment: Microsoft Office, COSO Framework, MS Visio, Microsoft Windows,
interwoven, VBA, .NET, SQL Server

ICICI Bank, Bangalore, India                                                     Jan 2002 to Sep 2002
Business Systems Analyst

Project:
ICICIbank.com and ICICI direct.com

ICICIbank.com offers the complete set of personal, corporate and Non Resident Indian (NRI) banking
features, all at the same portal. Functionalities like Online account checking, money transfer etc.
ICICIdirect.com offers rich content on mutual funds bonds, stocks, options etc and helps you take informed
decisions. The key objective was to provide the Indian investor with mutual fund products to suit a variety
of investment needs and to develop a solution that captured all aspects of customers' investment holdings,
liquidity needs and future goals based on life stages and events. Developed, maintained and enhanced the
clients' portfolio management system within Wealth Management Support Organization as a business
analyst web portal system (online banking).

Responsibilities:

       Assisted the Project Manager in setting realistic project expectations and in evaluating the impact
        of changes on the organization and plans accordingly.
       Designed and developed Use Cases using UML modeling techniques such as Use Case Diagrams,
        Activity Diagrams and Sequence Diagrams.
       Collaborated with development architect and the business to develop both high-level and detailed
        application architecture to meet the business needs.
       Translated the business needs into system requirements and actively involved in converting the
        business requirements into technical requirements.
       Participated in the identification, understanding and documentation of business requirements
        including the applications capable of supporting those requirements.
       Prepared custom reports and performed SQL query, data analysis, data modeling and verification.
       Served as a liaison between business team and the project team by assisting the business in
        identifying understanding and documenting their business needs.
       Involved in testing on all stages of System Development Life Cycle (SDLC).
       Developed test scenarios and implemented test plans.
       Creating Test plans and Test strategies to provide the testing overview to the Management Team.
       Assigning the Test Cases to the Test Execution Team for Execution and providing any required
        support.
       Working on Defect management process such as logging and resolving Defects found in Test Cases
        execution phase.
       Re-assigning Test Cases to the Test Execution Team for execution after the defects are fixed.
       Follow up with the project teams for additional requirements.
Environment: MS Office Suite including MS Word, Access and Excel, MS Visio, SQL

EDUCATION:
Master of Business Administration MBA (Finance & IT Systems)
Institute of Chartered Financial Analysts of India ICFAI University, Hyderabad India
Bachelor of Commerce
Agra University, Agra India


PROFESSIONAL MEMBERSHIPS:
IIBA: Member of International Institute of Business Analyst
PMI: Member of Project Management Institute
NFRUG: Member of North Florida Rational Unified Group




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