Remarkable letters. Remarkable writers by fdh56iuoui


									                                          N E W S F O R S TA F F A N D V O L U N T E E R S O F U I H O S P I TA L S A N D C L I N I C S

                    Volume 19, Number 3                                                                                                             November/December 2007

From the Director

Changing Medicine                 tters.
                              e le .
                         kabl riters
  Changing Lives

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12 Milestones

                     Editor’s note: This issue of Compass carries on a tradition
                                            ue             s
                                                                                                                               “Doctors are storytellers,” said
                                                                                                                               Kathryn Montgomery, professor of
                        that began in the year 2000 when letters from grateful                                                 literature who directs the medical
                          patients and their families were first published. It is a
                                                                                                                               humanities and bioethics program at
                           tribute to the faculty and staff who are dedicated to
                      improving the lives of Iowans and others from across the                                                 the Northwestern University Feinberg
                                                   country and around the world.                                               School of Medicine in Chicago.

                    All reprinted letters have been rigorously edited for patient
                                                                                                                               “They spend all day long listening
                                                 privacy and space constraints.                                                to stories and telling stories.”

                         Vision: We will be the Midwest hospital that people choose for innovative care, excellent service,
                         and exceptional outcomes. We will be an internationally recognized academic medical center in
                         partnership with the UI Carver College of Medicine.
                                                                                                                                                                                                                                           Changing Medicine. Changing Lives.
                                                                                                                                                                    Many thanks
                                                                                                                                                                                                                                           Learn about UI Health Care innovations that are
                                                                                                                                                                    to all of you –                                                        making a difference in the lives of the patients and
                                                                                                                                                                                                                                           families we serve.
                                                                                                                                                                    from patients,
                                                                                                                                                                    families, and me                                                                      Changing Medicine

                                                                                                                                                                    At this time of year, when many of us are giving thanks for
                                                                                                                                                                    the blessings in our lives, it is our tradition to use this issue of   Al i
                                                                                                                                                                                                                                           Altering a protein                   Study shows faulty
                                                                                                                                                                    Compass to print a sampling of the letters we have received
                                                                                                                                                                                                                                           makes mice less                      membrane repair
                                                                                                                                                                    from grateful patients and their families thanking the faculty,
                                                                                                                                                                                                                                           fearful                              causes heart disease in
                                                                                                                                                                    staff, and hospital volunteers for care of their loved ones. I
Donna Katen-Bahensky, Senior Associate Vice President for Medical Affairs and Chief Executive Officer of UI Hospitals and Clinics

                                                                                                                                                                                                                                                A University of Iowa study      mice
                                                                                                                                                                    think you will find these letters interesting reading as they
                                                                                                                                                                                                                                           shows that loss or chemical               Researchers at the UI
                                                                                                                                                                    describe everything from the smallest act of kindness to
                                                                                                                                                                                                                                           inhibition of a protein known        Carver College of Medicine
                                                                                                                                                                    dramatic AirCare flights. All are a reflection of the excellent
                                                                                                                                                                                                                                           as acid sensing ion channel          discovered a specific repair
                                                                                                                                                                    care you all provide our patients every day.
                                                                                                                                                                                                                                           protein (ASIC1a) reduces             mechanism in heart muscle
                                                                                                                                                                                                                                           innate fear behavior in lab          and identified a protein called
                                                                                                                                                                    To these letters I want to add my thanks for your
                                                                                                                                                                                                                                           animals, making normally timid       dysferlin that is critical for
                                                                                                                                                                    efforts in several important areas:
                                                                                                                                                                                                                                           mice relatively fearless. The        resealing heart muscle cell
                                                                                                                                                                                                                                           findings might provide useful         membranes. The study, led by
                                                                                                                                                                    You helped make Fiscal Year 2007 the most successful of the
                                                                                                                                                                                                                                           insight into anxiety disorders       UI researcher and Howard
                                                                                                                                                                    past five years. We served a record number of patients in our
                                                                                                                                                                                                                                           and may even point the way           Hughes Medical Institute
                                                                                                                                                                    clinics and nursing units; we exceeded budget projections in
                                                                                                                                                                                                                                           to a new therapeutic target.         investigator Kevin Campbell,
                                                                                                                                                                    nearly every category; and ended the year with an operating
                                                                                                                                                                                                                                           The UI team was led by John          PhD, also shows that loss of
                                                                                                                                                                    margin of 6.4 percent allowing us to provide even more
                                                                                                                                                                                                                                           Wemmie, MD, PhD, assistant           dysferlin causes cardiomyopathy
                                                                                                                                                                    patient care improvements including new and renovated
                                                                                                                                                                                                                                           professor of psychiatry; and         in mice. Furthermore, heart
                                                                                                                                                                    facilities and new technology.
                                                                                                                                                                                                                                           graduate student Matthew             damage in these mice is
                                                                                                                                                                                                                                           Coryell. Other members of            exaggerated by vigorous
                                                                                                                                                                    You successfully got us through surveys by the Iowa
                                                                                                                                                                                                                                           the team are Adam Ziemann;           exercise or by inherent muscle
                                                                                                                                                                    Department of Inspections and Appeals, and Joint
                                                                                                                                                                                                                                           Patricia Westmoreland,               weakness caused by a muscular
                                                                                                                                                                    Commission, and I thank all of you for your efforts and
                                                                                                                                                                                                                                           PhD; Jill Haenfler; Zlatan            dystrophy defect.
                                                                                                                                                                    commitment during those surveys. I know it was a lot
                                                                                                                                                                                                                                           Kurjakovic; Xiangming Zha,
                                                                                                                                                                    to manage during an already very busy time, and your
                                                                                                                                                                                                                                           PhD; Margaret Price, PhD; and
                                                                                                                                                                    professionalism and dedication during the surveyors’ visits
                                                                                                                                                                                                                                           Mikael Schnizler, PhD.
                                                                                                                                                                    were very much appreciated. I especially want to note the
                                                                                                                                                                    extraordinary effort and commitment of our Compliance
                                                                                                                                                                    Officer Debbie Thoman, who along with several other key
                                                                                                                                                                    leaders, staff people, and nursing staff members worked long
                                                                                                                                                                    hours while the surveyors were on site as well as on the follow-
                                                                                                                                                                    up action plans and documentation.                                                   Changing Lives
                                                                                                                                                                    With your assistance we have made real progress in the
                                                                                                                                                                    three pillars of our strategic plan—innovative care, excellent
                                                                                                                                                                    service, and exceptional outcomes—and I send out my
                                                                                                                                                                                                                                           UI Children’s Hospital
                                                                                                                                                                                                                                                 hild                                 The award will help the
                                                                                                                                                                    sincere thanks to:
                                                                                                                                                                                                                                           offers weight                        center meet Iowa’s growing
                                                                                                                                                                                                                                           management for teens                 needs for geriatric expertise in
                                                                                                                                                                    •    The members of the Innovation, Quality, and Service
                                                                                                                                                                                                                                                UI Children’s Hospital          caring for elders in rural and
                                                                                                                                                                         group overseeing implementation and measurement of
                                                                                                                                                                                                                                           offers a weight management           underserved areas. Center
                                                                                                                                                                         the Ambulatory Care Standards of Excellence, as well as
                                                                                                                                                                                                                                           program for teenagers and their      projects will address the
                                                                                                                                                                         the hundreds of supervisors and frontline staff members
                                                                                                                                                                                                                                           families called SHAPEDOWN:           educational needs of faculty,
                                                                                                                                                                         who participated in the new Ambulatory Care Academy,
                                                                                                                                                                                                                                           Just for Teens. The program          students, and health care
                                                                                                                                                                         renewing their commitment to providing excellent service
                                                                                                                                                                                                                                           is designed for 7th to 12th          practitioners who provide care
                                                                                                                                                                         in our outpatient clinics.
                                                                                                                                                                                                                                           graders who are at 125 percent       to older Iowans in underserved
                                                                                                                                                                                                                                           of their expected weight for         areas. Distance and e-learning
                                                                                                                                                                    •    The many staff and faculty members across the hospital
                                                                                                                                                                                                                                           age and height. The program          technologies will be provided.
                                                                                                                                                                         who have participated in developing our Inpatient
                                                                                                                                                                                                                                           offers an individual evaluation            Paul Mulhausen, MD,
                                                                                                                                                                         Standards of Excellence and the team now planning for
                                                                                                                                                                                                                                           by a counselor and a dietitian       clinical associate professor
                                                                                                                                                                         implementation and measurement of those standards.
                                                                                                                                                                                                                                           certified in child and adolescent     of internal medicine, is
                                                                                                                                                                                                                                           weight management. Families          program director and principal
                                                                                                                                                                    •    The SCORE group – Synergy + Cooperation =
                                                                                                                                                                                                                                           attend group support and             investigator. Center co-director
                                                                                                                                                                         Operating Room Excellence for its teamwork in planning
                                                                                                                                                                                                                                           educational sessions also. For       and co-investigator is Kathleen
                                                                                                                                                                         for and initiating improvements in the main operating
                                                                                                                                                                                                                                           more information, go to:             Buckwalter, PhD, the Sally
                                                                                                                                                                         rooms with the goal of increasing capacity by 20 percent
                                                                                                                                                                                                                                    Mathis Hartwig Professor
                                                                                                                                                                         without adding OR rooms.
                                                                                                                                                                                                                                           or call 4-7900.                      of Gerontological Nursing
                                                                                                                                                                                                                                                                                Excellence. Administrator
                                                                                                                                                                    •    The Baldrige Steering Committee and others who are
                                                                                                                                                                                                                                                                                Linda Seydel is the project
                                                                                                                                                                         moving us toward the performance excellence qualities
                                                                                                                                                                                                                                                                                director. The Center creates
                                                                                                                                                                         outlined in the Baldrige National Quality Program and
                                                                                                                                                                                                                                           Grant to help geriatric              an infrastructure in geriatric
                                                                                                                                                                         developing our first application for the national award.
                                                                                                                                                                                                                                           education                            education that includes the
                                                                                                                                                                                                                                                The University of               UI Carver College of Medicine
                                                                                                                                                                    •    Everyone associated with the implementation of our
                                                                                                                                                                                                                                           Iowa, along with five other          and UI Colleges of Nursing,
                                                                                                                                                                         comprehensive clinical information system with our
                                                                                                                                                                                                                                           institutions, was awarded a          Dentistry, and Pharmacy;
                                                                                                                                                                         partners Epic Systems Corporation.
                                                                                                                                                                                                                                           three-year, $1.3 million grant       Palmer College of Chiropractic
                                                                                                                                                                                                                                                                                in Davenport; and the Aging
                                                                                                                                   from the

                                                                                                                                                                    •    The Nursing Services and Patient Care staff preparing             from the U.S. Department
                                                                                                                                                                                                                                           of Health and Human                  Resources of Central Iowa,
                                                                                                                                                                         the February 2008 application for Magnet re-
                                                                                                                                                                                                                                           Services, Health Resources           Iowa/Nebraska Primary
                                                                                                                                                                         designation. We were the first hospital in Iowa to receive
                                                                                                                                                                                                                                           and Services Administration,         Care Association, Iowa
                                                                                                                                                                         the designation for nursing excellence in 2004 and many
                                                                                                                                                                                                                                           to support the Iowa Geriatric        Health System, and the Iowa
                                                                                                                                                                         people are working very hard to achieve re-designation.
                                                                                                                                                                                                                                           Education Center based               Foundation for Medical Care,
                                                                                                                                                                                                                                           in the UI Department of              all in Des Moines.
                                                                                                                                                                    •    The Operational Improvement team and the many staff
                                                                                                                                                                         and faculty members they have worked with throughout              Internal Medicine.
                                                                                                                                                                         the year on Kaizen events to improve operations in many
                                                                                                                                                                         inpatient and outpatient areas.

                                                                                                                                                                    Finally, I especially want to thank everyone on the hospital
                                                                                                                                                                    senior leadership team and the managers and department
                                                                                                                                                                    heads who have remained focused and diligent in times of
                                                                                                                                                                    transition and who remain committed to improving the
                                                                                                                                                                    patient experience.

            2                                                                                                                      C O M PA S S N OV E M B E R / D E C E M B E R 2 0 0 7
Thanks to my nurse                  arrange a webcam at the church rch        Morning
in the Eye Clinic                   and in dad’s hospital room so             Loreen Herwaldt, MD
     I recently went through a      he could “feel” like he was at
surgery – eyelid (don’t know the    the wedding. We were having
                                                                             April 4, 2007. 6:30. I walk along
medical terminology). Anyway,       trouble getting the system to                                                        the Iowa River greeted by the pal
                                                                                                                                                     e grey-blue,
during the entire procedure, I      work properly and I made a               pre-sunrise sky. A gauzy band of
                                                                                                                 white cloud wraps the horizon like
                                    call to Ryan and he graciously y         Iowa River placidly reflects, the blu                                      a stole. The
was treated like gold by nurse                                                                                      e, the cloud, the frat houses, and
Liz Bulgarelli. Without her         went to dad’s room and was               lights that line the walkway. Close                                        the globe
                                    able to work his magic again                                                   to the river bushy trees sprout, eac
reassurance, guidance and care,                                              own red-winged blackbird. Or so                                             h with its
I would have been a basket          and got the webcam up and                                                   it seems. First one blackbird rele
                                                                                                                                                    ases its low,
                                    working just in time for the             trill. Then another. I hear other bird
case. My husband, a doctor,                                                                                         s singing. One bird calls out, “Hey
                                                                             pretty; hey pretty, pretty.” I thank                                        pretty,
commented on her excellent          wedding!! The physicians were re                                               him for his compliment.
performance as well. Thank you      also incredible and truly took
Liz for being the professional      the time to explain things welll        The dogs do not seem to notice the
                                    to our family. That meant so                                                            sights or the sounds. Copper’s ear
angel that you are. “She
                                                                            pulled back and she strains agains                                                               s are
deserves a good raise.”             much to us. Dad is home now   w                                                        t her gentle leader, pulling the lea
                                                                            She looks like a coiled spring wit                                                             sh taut.
                                    and doing fairly well. He has                                                       h brindle fur. Her long thin legs
                                                                                                                                                churn in
Dear Mary Kay                       a long road ahead of him, but  t        front of me. Every few minutes she
                                                                                                                   veers right and walks in a small
     I am writing to thank you      thanks to all of your staff and
                                                                  d         circle because Soleil and I are not                                     tight
                                                                                                                 walking fast enough. Soleil, her
so much for your loving care        physicians, we are grateful to                                                                                skin a half
                                                                            size too big, pads along on my left
                                    have more time with him!!                                                   , her leash slack, dangling betwee
of my dear friend. His family
                                                                           butterscotch ears ripple slightly                                       n us. Her
and I deeply appreciate and                                                                                   in the breeze. Suddenly she jerk
                                                                                                                                                s us toward
                                    From the Website                       a large expanse of lawn. She rub
draw strength from all the visits                                                                            s her nose on the grass, trying to
you and Harold made on our                This friend of mine had          the gentle leader. She flops to the
                                                                                                               ground, her legs waving as she wig
behalf. On a personal level         surgery and we were both a             writhes to scratch her back. Cop                                         gles and
                                                                                                             per scoots only her nose across
your pastoral care for me also      little anxious about the whole                                                                             the lawn. Then
                                                                           the dogs are walking again.
means a lot. You are a prime        thing (okay, him a little more
example of all the love and care    than me, I suppose.) As we
delivered by the Holden Center                                     cal
                                    nervously waited in the Surgical       I hear the hum of an engine and
                                                                                                             turn toward the river to see the wom
                                    Recovery area before the               sculling, their coxswain calling out                                   en’s eight
Palliative Care Unit that cannot
                                                                                                                commands, and their coach followi
be topped in the whole Iowa         procedure, we received very            small motor boat. One of the row                                        ng in a
                                    personalized care from everyoneone                                       ers catches her oar and the blade
City-CR area.                                                                                                                                  skips over the
                                                                           water rather than digging in. Cop
                                    that came in contact with us.                                             per barks at them as they skim pas
                                                                                                                                                 t us.
To UI Hospitals and                 Nurses greeted us with huge
Clinics                             smiles and easy confidence,            Yellow light streaks the sky. Two
                                                                                                            women with iPods jog by. As a bicy
      My father was a patient       answering questions that we           towards us, I reflexively shorten                                     clist pedals
                                                                                                            Copper’s leash and say “Quiet. No
at your facility beginning his      hadn’t even thought to ask,                                                                               barking.” She
                                                                          strains toward the rider but does
stay in the cardiovascular          and I appreciated that special                                          not lunge.
ICU and then progressing to         attention was paid to me (the
                                    sort of “peripheral” participantnt    Iowa City is waking up. We are no
the stepdown unit. He was                                                                                             longer alone with the birds, and the
                                    in this surgery) to make sure         the changing light.                                                                            river, and
airlifted to the U of I from our
local hospital with numerous        that I felt as comfortable with
undiagnosed problems. When          the medical care team as the
                                                                          “Let’s get a move on,” I say to the
he arrived at your hospital,        patient did. The anesthesiologist
                                                                   gist                                              dogs and I pick up my pace.
he was welcomed with a huge         was also very kind, and took
smile and big hug from Kim                                         s,
                                    the time to crack jokes with us,
Lopez!! This meant so much          and laugh with us. I know these se    To Volunteer                         much. I feel like you people           know that though it hurt he
to my father because he was         seem like simple things, but          Services                             in charge need to know there               ld d i       ki him
                                                                                                                                                      could do it, making hi stronger.
hospitalized 6 years ago and        their attention helped to dispel           I couldn’t be more grateful     are [folks] out here who do not        Lisa and Emily helping to make
Kim was his favorite nurse at       our anxiety, and make us both         to (and impressed by) your           take the time to say thanks, for       sure his baths go as well as they
that time. It brought a huge        feel so much more comfortable.        volunteer services staff. A dear     our wonderful University, the          possibly could, and letting us
smile to his face and he became     I just wanted to say “thank           friend is at UI Hospitals and        staff, technology. In the midst        know about all the things here
so relaxed knowing he was           you.” It made a difference. :)        Clinics. I have been able to         of my experience I was always          that we could do, or use. The
in the best place and would                                               provide support and contact          treated with dignity, kindness,        school reentry program will
receive the best care possible.     Dear Heidi                            through your volunteers. They        concern and respect from the           be very nice for him and the
We found out that Kim was                My mother-in-law was             have been incredibly thorough,       administration office to the            school. He only went to two
now a manager on the unit, so       recently hospitalized with            prompt, warm, and helpful. It        many many technicians who              of the night activities, but he
she wouldn’t be doing direct        terminal cancer. She was there        just makes a girl proud to be        provided my scans, tests. I did        really enjoyed both and that
care for my dad, but she still      for around ten days until her         from Iowa. Thanks to all of you      not meet one person who was            made me happy. Then there are
came in to check on him every       demise. I am writing to let you       for making a difference both         not kind, and considerate. So          the doctors who fixed him up.
day he was there. You truly         know of the awesome job that          to your patients and to their        thanks seems like so little to say     Without your work we would be
picked the perfect person to        the nursing staff of 6RCW did.        friends and family who need a        but I am so grateful and thanks.       here even longer. Thank you for
be the manager of a unit. We        They were caring, understanding,      way to show support while their                                             your knowledge and caring. We
love her!! We also had another      comforting, compassionate,            loved ones are in the hospital.      Many thanks                            were truly blessed to have been
nurse that my dad and all of us     knowledgeable, and empathetic.                                                  This is a difficult thing to go    sent here. Each and everyone
absolutely loved. Ryan Folkes       They made my wife and my              To UI Hospitals and                  through, but with the way each         who had anything to do with us
cared for my dad most of his        father-in-law feel as though she      Clinics                              and everyone helped so much we         even if it was to visit in passing,
stay and we couldn’t have           was the only patient they had to            This thank you is              knew our son was in good hands.        or just to smile when you
asked for a more caring and         care for and thus gave her and        loooooooooongg overdue. I            A good sign of that is how well        walked by helped so much even
knowledgeable person to care        them their undivided attention.       want to tell the entire University   he is doing, you all made me           Maxine visiting as she did her
for him. We truly appreciate        They definitely exemplify the          staff, Board of Regents that         very comfortable and relaxed,          work helped a lot (even though
the humor he brought to the         patient-centered focus that one       when I learned I had cancer I        (as much as I could) if I was          she likes Jeff Gordon). We will
bedside to help relax us during     would like to see at UI Hospitals     chose The University of Iowa         freakin’ out the whole time he         look forward to his clinic visits
the stressful times. My mom         and Clinics. I believe the whole      as my care giver. And I am so        may not be doing as well. It was       to come back and see everyone
felt like she could get away        team should be awarded an             happy and pleased to shout to        very nice that each day he had         again, and again.
for a brief moment when dad         “above-and-beyond” citation. I        you all after 4 and a half years     his own nurse, but if he needed
was in Ryan’s care and that         say this not as a staff member        I am still alive. My specialists,    anything, someone else was right
meant so much to us. To top it      but as a family member of one         Dr. Smith, Dr. Dorenfeld, and        there. It was also wonderful that
all off, my brother was getting     of their patients. Warmly, a UI       Dr. Markt each just sweethearts      Loren and Cory stopped by a
married while my dad was in         Health Care physician                 and so kind, and encouraged          lot and got him moving around,
the hospital and we tried to                                              me all the way. I owe them so        and even smiling. Letting him

                                                                                                                           C O M PA S S N OV E M B E R / D E C E M B E R 2 0 0 7       3
Dear Prof. Ponseti!!                  When Your Daughter                  TO: Dr. Mark Smith,                  Center, Dr. Buatti and               from wrong. If you had not
Our 4 month old daughter              Has Breast Cancer                   Oncologist (Radiation Therapy)       Dr. Olson from Radiation             appeared into our lives and had
has been treated after Your           Surgery                             and Interventional Radiology         Oncology, Dr. H. Adams from          not have been willing to take
therapy and wears her brace                 The words Breast Cancer            Want to especially thank        Neurology, and Dr. Ryken             your time and knowledge and
since 1 week! Her both clubfoot       conjure up all sorts of thoughts    each department for taking such      from Neurosurgery. Another           put forth the effort that you did
look like there has never been        in your mind. You think of          good care of my husband. He          firefighter specifically                to help us and guide us, as you
anything!! We are so glad and         the surgery your mother had         died here at our hospital with       mentioned the following              did, I shutter to think of what
want to thank You from the            to endure in the sixties. The       complications from his illness.      doctors: Dr. Ephgrave and            our problems may be today.
bottom of our hearts!!! Please        many articles that have been        He was getting so tired but kept     Dr. Arshava – Digestive              Thank you! If you were to see
feel embraced and with best           published describing the many       on with treatments, etc. I really    Disease Center. Obviously,           our family member today you
regards from Germany and our          surgical advances that have         appreciate your knowledge in         there were many other doctors,       would not believe it is the same
daughter.                             been made since then, and all       taking care of him. Thanks to        nurses, assistants, and support      person that was in the hospital.
                                      of the research that is going       all your staff as well –             personnel that had a positive        She has done remarkably well
Dr. Rijhsinghani,                     on. Then your daughter tells                                             impact on the care received by       for someone that was in the
     We just want to thank you        you that she will be having         RE: Infusion Suite                   our co-workers. Please pass on       shape she was in. We thank
from the bottom of our hearts         breast cancer surgery and you       Employees                            my sincere thanks and gratitude      God each and every day, for
for your wonderful care and           want to go through it for her            I recently completed            to the men and women that            you, and all others, like you,
guidance during my pregnancy.         and save her the experience.        my first six months of                are responsible for making our       that were there to help us and
We were just thrilled to have         However, that’s not the way         chemotherapy in the Oncology         times of need such a positive        guide us through our time of
such an amazing doctor. You           it goes. Fortunately she is at      Infusion Center of the               experience. Sincerely, IOWA          need. Whether we have future
made me feel good about               the UI Hospitals and Clinics.       Holden Cancer Clinic. I am           CITY FIRE DEPARTMENT,                contact or not you will never be
myself when I felt gross and          The surgery did go well and         very lucky because I have            Andrew J. Rocca Fire Chief           forgotten by us and will always
you reassured us when we were         the surgeon, Sonia Sugg             everything. I have faith, I                                               hold a place in our hearts.
worried. You made us laugh            M.D. was satisfied that all the      have good insurance, and I           TO:
and feel relaxed. You are a very      cancer had been removed             have a great support group.          Dickson, Eric W;                     To The ICU Staff,
special person and we can’t say       and the lymph nodes were            At each treatment time I             Nugent, Andrew;                      nurses: Julie,
enough about how grateful we          not affected. Now, the next         look throughout the center           Lamb, Diane; Bott,                   Debbie, Emily, Jenny,
are. Our baby is doing great,         hurdle is the consultation with     and see many who are not             Patricia A; Walz,                    AnnMarie, Theo,
nursing like a champ and              the surgeons on the tenth day       as fortunate as I. Also, as I        David; Montchal,                     Jen, Sarah and all
sleeping so well. Absolutely          after surgery to determine the      looked around the center, one        Deann M                              the others who took
precious.                             next step. That didn’t turn out     thing was very clear; rich or        From: A UI Hospitals                 care of my mom
                                      so well. The oncologist Mark        poor, a great patient or one         and Clinics employee                 Dr. Lakshni Durairaj,
For Ortho Staff                       Karwal M.D. also suggested          of those few totally irritating      Subject: My ER Visit                 Dr. Faux, Dr. Hassan.
     I would like to express my       that she might be eligible to       people, whether terminally ill            Sorry, I was unable to          The Nephrology,
thanks to Dr. Mendoza, the            be a candidate for a NIH            or just unconvinced, all were        make it to the meeting this          Oncology and
ortho and spine center staffs,        study being done for persons        treated with the same sincere        morning. I wanted to share           Infectious Disease
and the staff who tended to           diagnosed as she was. She           compassion and individual            my ETC experience from a             teams
me in my room after my recent         was accepted for the study          attention. On any day, at any        patient’s perspective. Yesterday,         Thank you to all of you
surgery. The entire staff at the      and was assigned six sessions       given time, each one of us felt      we brought our baby to the           for taking such good care of
hospital from the valet to the        of chemo. The study will last       we were the most important           ER. Our visit was extremely          my mom. Thank you for not
physicians were top-notch and         for five years and she will be       person seen that day. From           pleasant. Everyone involved:         giving and giving us hope, even
I am glad I made the decision         monitored along the way. We         the time we were welcomed            triage nurse, registration, ER       until the very end. We tried to
to have my recent and future          all feel she is very fortunate in   by the receptionist, to the          nurse, resident, and attending       get her better and hoped and
procedures done at UI. I wish         this regard. We can hope and        person taking the vitals, to the     was courteous and efficient.          prayed for a miracle but in the
I could name everyone but I           pray that everything goes well.     professionalism and compassion       And we did not have to wait          end, God wanted her more.
cannot remember them all.             She has had so much help and        of the nurses, each patient felt     for any of the process steps         Even though the outcome was
Again, thank you one and all.         prayers by so many friends and      welcome and special. Coach           for more than 5-10 minutes.          not what we had hoped, I am
                                      relatives. We are all grateful.     Alford needs to spend time in        We were in and out of the            so grateful to have met you all
                                                                          your clinic to see how a real        ER within 90 minutes. Now            and for being able to have the
                                                                          team functions.                      that’s first class service bound      comfort of knowing that we did
                                                                                                               to have a huge impact on our         all we could. I will never forget
                                                                          Dear Ms. Katen-                      satisfaction scores! My wife and     your kindness, compassion
                                                                          Bah                                  I were very pleased with our         and professionalism. To all the
                                                                                Recently, two Iowa City        experience. Congratulations          nurses, my mom was a nursing
                                                                          firefighters required the              and best wishes.                     instructor and I know she
                                                                          services of UI Hospitals and                                              would have been completely
                                                                          Clinics. As a result of the          To Whom It May                       impressed with each of you. I
                                                                          outstanding services these           Concern,                             was too! Thank you again. I
                                                                          firefighters received, please               I am writing to compliment      have enclosed a picture of what
                                                                          accept my sincere thanks for         the staff and physicians of the      my mom really looked like. God
                                                                          the ccompassion, care, and           GI Dept and Outpatient GI            Bless You All!
                                                                          friendliness demonstrated by         Endoscopy area. My daughter
                                                                          your staff and their personnel.      was treated by Dr. Jeffrey Field     To the Nursing Staff
                                                                          We a extremely fortunate to
                                                                               are                             MD. I was awed by the warm           on 2RCE
                                                                          have a world-class healthcare        and caring treatment and                  Just wanted to say thank
                                                                          provider in our community. In        professional attitudes of all care   you. Every single one of you
                                                                          the fire service, we often take       givers. It is a great job that a     are great. You made me laugh
                                                                          our health for granted as we         major medical center such as         in hard times and made me feel
                                                                          respond to others’ emergencies
                                                                          resp                                 you have has remained a place        comfortable. You are important
                                                                          on a daily basis. In discussion      that the “scared young lady” is      people and wonderful people.
                                                                          with these firefighters, it            treated with such compassion.        Don’t ever quit or forget
                                                                          was clear to me that their                                                that. Thanks for all the good
                                                                          experiences should be shared         Dear Michelle,                       experiences on the floor. I will
                                                                          with you. The passion they                I just wanted to take           never forget you guys!
                                                                          spoke with and the absolute          the time to thank you for all
                                                                          satisfaction they expressed in the   the help and guidance that
                                                                          care they received should not        you have given us during a
                                                                          go unnoticed. One firefighter          very stressful time. For me
                                                                          specifically mentioned the            personally, it was a time of
                                                                          following doctors; Dr. Thomas        shock, when I wasn’t sure
                                                                          Carlisle from Holden Cancer          of up from down, or right

4        C O M PA S S N OV E M B E R / D E C E M B E R 2 0 0 7
To: Pat Bott                          Hello 2RCE,                          most dedicated, efficient and
From: A UI Hospitals                       Thanks to all of you for        professional staffs I have had the                       H O S P I T A L C A M
and Clinics employee                  making my stay as pleasant           opportunity to witness.
     One afternoon I was              as possible. You are all true
injured in a fall at the University   professionals and do everything      Mary Kay,
Hospital Radiation Center. I          you can for your patients, even           God truly blessed me when
went to the emergency room            when they get goofy (Tues. a.m.)     he sent you to be in the room
for my injuries. The reason for       for instance. If I had a hospital,   with me when my mom died.
this correspondence is to let         I would be honored to have all       I love her and miss her terribly
you know how professional and         of you on my payroll.                but I know it was her time to
caring Lori King and Cheryl                                                go. Your prayers with me and
Schnell were. I feel they went        All staff members                    words of kindness helped me
over and beyond the norm in           (burn/trauma unit 8th                so much. You held my hand as
treating me and making me             floor JPC)                            I held mom’s as she went. I’ll
feel cared for. I want them to              I have no idea where to        never forget you.
know how grateful I am for            start this communication. I
their care and attention. Please      guess at the beginning would be      Dr. Gingrich
pass on my feelings to these          best. Our son was in a fire. He           Thank you! Thank your
professionals. It is nice to know     was severely burned and was          devoted team! On March 7, 2007
that the hospital is represented      critical. He was air lifted to the   was my 5th BMT anniversary.
by such fine people.                   University of Iowa Hospital,         During the past five years, we
                                      that same day! Upon arrival,         have experienced together:
Thanks!                               we were directed to the burn/        • Our 30th wedding
      Big special thanks to           trauma unit. There Dr. Latenser        anniversary
Michelle, Melinda, Erika, Tina,       met with us and explained that       • Celebrated our 50th plus
and all the other nurses, doctors     it was going to be a very difficult     birthdays
and staff from the burn-trauma        time, as he was so badly injured.    • Our daughter was married to
unit and from the emergency           He was going to endure several         her great husband
unit. I’m sorry I can’t remember      surgeries in the weeks to come       • Our first grandson was born
all the names to thank you            and each and every one of              and a baby girl is on the way
personally. If you see Dawn in        these, would require the staff       • Our son graduated from the
ER, please give her our special       of this unit, to be competent,         University of Iowa
thanks, also. She was one of          caring, in order to give him a       • And my golf game continues
the first responders at the scene      chance. Each and every staff           to improve
of the accident. Thank you so         member, from housecleaning               We very much appreciate          Curious George entertained children and other shoppers at Wild Rose Books during Grand Opening
much from both of us for all          up to and including the doctors,     your talents.                        Week in September. Other events included book author signings and prize drawings. During the
                                                                                                                same week, shoppers enjoyed special “Grand Opening” activities at Wild Rose Gifts, where drawings
your great care and compassion        was fantastic. Our family                                                 were held each day.
during our stay at your hospital.     member lacked for nothing            Dr. Ken Dornfeld,
We especially really appreciate       during his stay. Everyone on the          My mother passed away.
that you put us into the same         unit treated him and cared for       She had 84 good years of
room. We cannot tell you how          him to the best of their ability.    health to 1 year dealing with        smell the flowers that were                         and then back to the fourth
much it helped us both to be          Miracles did happen, and it was      cancer. Her comfort and care         given to patients.                                 floor. This was a very traumatic
able to see, hear and converse        each and every one of you who        at the University was excellent.          3. As a visitor, I could not                  event for me and my family.
with each other while we were         made that miracle possible.          We appreciate your excellent         help but be struck by the fact                     The nurses and assistants were
there. Blessings to all of you,                                            bedside manner along with            that I was always asked if I                       just wonderful! I would like
and keep up the good work.            Deb,                                 Anne Smith who you broke             needed anything as I waited                        you to express thanks to them
                                           I underwent surgery and         the news to us that her cancer       outside her door or walked                         from me and my family. Nurses:
Dear Ms. Johnson,                     was admitted to 4JPW post-           was not curable but that you         around the hallways for exercise.                  Roxanne Altemeier, Sarah
     Thank you so much for            operatively. Although I have         could buy some quality of life            I want to particularly                        Fink, Susan Joy, Lisa Austin and
your excellent care! It was such      worked in health care for my         time by radiation. Mom stayed        recognize Carol Strabala, the                      Michelle Weir. In the MICU
a pleasure to meet you and feel       entire working life I had no         at home until the last 3 weeks.      nurse manager of the floor.                         there was a nurse with the first
your genuine care and interest        idea what was in store for           Thank you for all your help          Without being intrusive, she                       name of Emily. I did not get her
in my case! And your very wise        me. I had many second hand           and guidance!                        kept a very close eye on my                        last name but I remember she
advice was much appreciated!          experiences with the staff ’s of                                          loved one’s care and, I might                      graduated the nursing program
Precious Dr. St. Louis is lucky       4JPW during many of my wife’s        Dear Ms. Katen-                      add, my well being. I also want                    there last May. She had dark
to have you! You both have a          hospitalizations and thought         Bahensky:                            to acknowledge the splendid                        hair and worked with Susan Joy.
wonderful day! And the pie is         they were a great group of                While my loved one was          care provided by her nurses,                       My veins were giving out but
coming-next year- if the apple        people. However, my personal         hospitalized:                        the administrators, the nurses’                    Emily had the IV in quickly and
crop behaves! P.S. You are a          experiences have given me a               1. I was struck by how          assistants and the physical                        painlessly. There was also a tall
lovely lady inside and out.           new appreciation for the entire      cordial and attentive all the        therapist whose first name is                       male nurse in the MICU named
                                      staff of that area. I’m almost       nurses and staff were. They          “Charlie.” Being a citizen of                      Chris. He took care of me
To Dr. Niknil K.                      reluctant to single people out for   monitored very carefully her         this state, I can tell you that we                 during some of my worst days
Iyengar and the                       fear of omitting someone since       pain control. To the best of         are blessed to have a medical                      in MICU. Nursing assistants:
Cardiovascular ICU                    everyone made my stay there          my recollection, somebody            institution the caliber of the                     Ashley Ham, Michenna Martin,
staff,                                as good as it could possible be.     would check on her every 15          University of Iowa Hospitals &                     Brittany Shauf and Nicole
     We would like to express         I would however like to single       to 30 minutes to see if there        Clinics with inpatient facilities                  Johnson. These young women
our sincere appreciation to you       out Allison Myers as she was         was anything she needed even         as well run as the floor on                         were awesome. When I needed
for the excellent care given to       assigned to be my primary            though she had not paged the         which my loved one recovered.                      something they were right there.
our loved one after his heart         nurse. I can’t remember a time       nursing station.                     We wish you and yours a                            They took care of my private
attack and subsequent death.          that she came into my room                2. I could also not help        Merry Christmas and a Happy                        needs without any hesitation.
We are especially grateful            without a smile and an upbeat        but be impressed by the              New Year.                                          The nurses treated the assistants
for the care and concern he           attitude. Allison explained          warm, caring and upbeat                                                                 with respect and never once did
received from Richard and             things to me and made them           décor of the floor. We were           To The Nursing                                     I witness any discord between
Molly. Their compassion for           very understandable. Again,          particularly impressed with          Department:                                        any of the staff. I’m sure I have
him and for our family during         ALL of the staff, RN’s,              the photographs of old U.S.               I was airlifted to UI                         missed the names of others who
this difficult time was very           NA’s, clerks, etc. are to be         highway scenes, particularly         Hospitals and Clinics and later                    were part of my care especially
comforting. We thank you so           commended. Having worked             the view of Central Avenue           admitted to the fourth floor. I                     those in MICU. Please extend
much.                                 in healthcare since 1978 I have      (U.S. 66) looking north after        was discharged after 4-5 days                      my heartfelt thanks to them on
                                      seen how many of the patient         a rain storm in Albuquerque.         but returned to the ER and                         behalf of me and my family.
                                      care areas operate and without       The air was always fresh and         then MICU the following day.
                                      question 4JPW has one of the         in many instances, you could         I spent about 5 days in MICU

                                                                                                                               C O M PA S S N OV E M B E R / D E C E M B E R 2 0 0 7                          5
                                                                                                                                                           Mary Ellen
                                                                                                                                                          By Terry L. Wahl
Pat –                                                   Thank you everyone                                our darkest hour. Thank you for  or                                s, MD, MBA
      I just wanted to let you                               There are no words that                      the soft touch on a very sore leg!g!
know that a good friend of mine                         can express our gratitude                         Kristin, you were amazing.                      Grandma and I ar
                                                                                                                                                                                     e sent back to the
brought her mother in to the                            for having our child to his                       If you had not mentioned                       I think about my                                  waiting room. Sin
                                                                                                                                                                                 sister. What happ
ETC on Friday. Her mother is a                          happy self again. We really                       how short you were (and as a
                                                                                                                                                         like any other fam                  ened then? My br
former UI Hospitals and Clinics                         appreciated the way all of you                    nurse, I know what it is like to                                  ily before she was
                                                                                                                                                         remember much                         born. Being only
PT who has advanced cancer                              worked together to figure out                      work short!) I would not have                                   about then.
and her oncologist wanted her                           what his strange symptoms                         known. Your pleasant smile
to come in for a procedure,                             meant. The nurses: Jay, Dee,                      and kindness hid what I am                    My brothers and
                                                                                                                                                                       I talked often, gr
due to recent changes in her                            Stephanie, Christina were                         sure was a crazy day! [try to                                                   owing up. What w
                                                                                                                                                        wrenched my pare                                   as
                                                                                                          wean yourself down to 2 pagers    rs                           nts so far apart?
chemotherapy. My friend was                             so kind. The doctors: Dr.                                                                       understood.                        Why did it becam
very complimentary of their                             Morcuende and the Ortho                           and 2 nurse locaters!] Stacia,
experience, particularly with                           team, Dr. Nunga and Becky                         thank you for bonding with my    y
the triage nurse, who helped                            in the ER, Dr. Christensen,                       daughter. It was a ray of hope               Dad is already go
                                                                                                                                                                              ne. If I really wan
                                                                                                          that there is a normal after all             Grandma’s arm.                                  t to understand,
sort out what was needed and                            Dr. Banks, Dr. Phelps, Dr.                                                                                                                                           I ne
                                                                                                                                                                              “What happened
helped make their experience                            Donahoe, and Dr. Tsai on                          this is over. Tamika, you are                                                              when Mary Ellen
a positive one. They noted                              the Peds ward were all so                         the bomb! Your special spirit
                                                                                                                                                      I do not finish. Gr
how busy things were in the                             gentle and professional and                       convinced me that I best stick to                                   andma’s mouth op
                                                                                                                                                      close. Tears trail                               ens, and then clos
ETC and for them to have                                good about explaining things.                     my area, cause peds is a VERY   Y                                  down her face.                                    es
a positive experience under                             Of course there are others I                      special calling. To all of you, I
those circumstances, is really                          have not named here like the                      want to personally thank you for            I see two boys, w
                                                                                                                                                                       ith hair buzzed sh
great to hear, and due to good                          woman who helped our family                       professional courtesy as a nurse, e,
                                                                                                                                                     reads. The tiny ca                    ort. My father sits
                                                                                                                                                                         sket is open, and                     , he
teamwork, starting with our                             member have an MRI without                        and the flexibility to allow me to                                                I see Mary Ellen.
                                                                                                                                                     beautiful red hair.                                     She
very capable, Angie Seiler,                             sedation whose hard work and                      participate in her care. You all
at triage, when they arrived.                           consideration made our stay                       were amazing.
Thanks, Angie, for your work                            have a positive outcome. We are                                                              Then another im
                                                                                                                                                                    age comes, but I tr
with our patients!                                      simply grateful to have received                  To all the wonderful                      is gone, replaced                    y to tear it from m
                                                                                                                                                                     by another. It is m                     ym
                                                        the best of your care.                            nurses and assistantss                                                         y daughter, Zebb
                                                                                                                                                    stream down my                                         y, lyin
TO:                                                                                                       on 3RC,                                                   face, my chest tig
                                                                                                                                                    my brain: mother                    htens. I can not dr
                                                                                                               What a joy it has been to                             outliving child.                       ive t
Creamer, Rachel;                                        To: Pediatric dept
Bott, Patricia A                                        2JCP                                              know your wonderful care and  d
Subject: Kudos                                                Only 3 things are                           caring for my husband. You               “Mrs. Wahls.” I fe
                                                                                                                                                                     el the pastor’s ha
     I was at a Pain Resource                           irreplaceable in my life. My                      have been such a blessing to                                                  nd on my shoulder
                                                                                                                                                   Ignoring him, I co                                    , tryi
                                                                                                          both of us. We pray that God                                ntinue pleading.
Nurse meeting today and one                             wife and my two children.
                                                                                                                                                   know this pain! D                   No! Please, dear Go
                                                                                                                                                                     o not take my daug                    d! N
of the other nurses made it                             This year, one of those, my                                                      s
                                                                                                          will abundantly bless your lives
                                                                                                                                                                                         hter from me.
a point to stop me as I was                             daughter, was involved in an                      in return.
leaving and said she was in the                         auto accident and brought by                                                              He is more insist
                                                                                                                                                                         ent, shaking my sh
                                                                                                          To Whom It May                                                                           oulder. “Mrs. Wah
ETC yesterday with her father-                          ambulance to your hospital. As                                                                                                                                      ls?”
in-law and was so impressed                             a nurse from “across the river”                   Concern:                                I look up, seeing
                                                                                                                This letter is in regards                               a nurse, not a past
with the care you and your                              I am sure I came across as
                                                                                                                                                 pulled back to th                                or, standing before
                                                                                                          to Janine Petitgout and the                                   e waiting room an                             me, a
student gave him. She couldn’t                          inquisitive and even overbearing                                                                                                         d the present. Ba
                                                                                                          Continuity of Care Program             lives, but my sist                                                ck to wh
have sung your praises more.                            at times. Pleases forgive me.                                                                               er     does not.
Thanks for making us all look                           As a parent I felt very helpless                  at UI Hospitals and Clinics.
good by association. People do                          to watch my little girl suffer. I                 My son was admitted after
notice the care and appreciate                          have to say however that the                      being diagnosed with a rare
our hard work.                                          care my daughter received was                     neurological disorder that             Dear nurses and                        feel like we should have done
                                                        above and beyond what I could                     left him paralyzed. Through            staff at the Pediatric                 more. We felt like we were in
Dear Ms. Lopez,                                         have expected, and I would                        the course of his 8 week               Recovery Wing,                         the best place.
     I wanted to let you know                           like to commend a few people                      hospitalization, his father and I            Thank you all for watching
what a caring, competent and                            for the exceptional care they                     were faced with many decisions         me, helping me, and letting            Many thanks
compassionate staff you have                            gave. The emergency room                          regarding his discharge from           me have so much fun, also                   I would like to thank you
working for you. My Mom                                 experience was outstanding, but                   the hospital and return home.          making me recover really quick         on behalf of our friend for the
spent one week in CVICU.                                I cannot begin to remember                        After almost losing our child,         and great. You all helped out          treatment given and compassion
Starting with the cardiologists,                        everyone’s names or thank you                     we barely functioned enough            so much and I appreciate it!           shown to the family during her
nurses, respiratory and ancillary                       all, too much went on too fast,                   to take care of ourselves let          I made a ton of friends who            recent stay at your hospital.
staff helped navigate her back                          thank you for your expertise                      alone facilitate everything that       helped me feel great (mostly           The family attends our church
to health. We are so grateful!                          and thoroughness. Please pass                     needed to be done before his           family, doctors, nurses, and           and has asked us to write this
Keep up the good work. A                                along my heartfelt gratitude to                   discharge. Janine was a savior         staff). Because of your help           letter of appreciation to the
special thanks to Kim Tew - She                         everyone on duty. Allison, you                    to us. She walked us through           I feel great, the appointment          University of Iowa Hospitals
is wonderful!                                           were a gentle angel of mercy in                   everything that needed to              went great!                            and Clinics. She was diagnosed
                                                                                                          be done before he could be                                                    with cancer and was in your
                                                                                                          discharged, facilitated his home       Dear Dr. Hata,                         hospital for a short time. The
                                                                                                          nursing care needs and set up               I am the aunt of a recent         quality of care they received and
                        H O S P I T A L C A M                                                             his follow-up appointments                                                    the compassion that was shown
                                                                                                                                                 patient of yours in the SICU.
                                                                                                          at the University. We could            From meeting the helicopter            to them by the hospital staff
                                                                                                          not have done it without her.          to release from SICU, I must           meant the world to the family
                                                                                                          Our son’s illness, recovery            say I was extremely impressed          and made this difficult time in
                                                                                                          and everyday needs were                with your operation. We felt like      their lives easier to bear. Names
                                                                                                          un-charted territory for us.           you and your staff were very           and departments that quickly
                                                                                                          We simply wouldn’t have                professional and that if anyone        came to mind to acknowledge
                                                                                                          known where to begin. In all           could save our loved one’s life,       were: Donna Katen Bahensky;
                                                                                                          likelihood, Janine saved my            we were in the right place. The        the staff in the Emergency
                                                                                                          husband and I from completely          swiftness of a plan, the regular       Room including an ER nurse
                                                                                                          falling apart. We will be forever      updates and the no nonsense            named Adella and Dr. Rhonda
                                                                                                          indebted to her.                       communication was very                 Edwards; 6RC East Nurses and
                                                                                                                                                 comforting. I remember at one          Aids; Dr. Cory Fergusen; Special
                                                                                                                                                 point, the low point Tuesday           Nurses, Nikki, Sarah and Peggy;
                                                                                                                                                 night, when the surgery had            Dr. Melanie Klawiter; the social
                                                                                                                                                 commenced and the outcome              workers that helped them; and
Luckily, four UI Hospitals and Clinics nurses were in the stands during a soccer game in Williamsburg
to help resuscitate one of the spectators who collapsed. (Left to right) Lisa Hughes, RN, Lenni O’Neill                                          undetermined, my sister and I          the custodians and the facilities
Broeg, RN, Lisa Smith, ARNP, and Melissa Gross, CNRN were featured in a Cedar Rapids Gazette story.                                              agreeing that we would never           people. All of the people that

6             C O M PA S S N OV E M B E R / D E C E M B E R 2 0 0 7
                                             midnight. I could fill these         care appointment when an             and effort in seeing that I get                     Marcy Wenberg,
                                             pa with examples of the
                                             pages                               acute illness needed immediate       this medication that is much                             I know you deal with
                                             tender loving care and personal     attention.                           needed for me. More than                            so many patients that you
nce having my ow                             to
                                             touches the doctors, nurses               In the last seven years,       you’ll ever know. Sometimes                         probably won’t remember us,
                     n children,             an counselors gave us. Let me
                                             and                                 my mother had many                   I dread waking up, because
other, Rick, says                                                                                                                                                         even so I had to thank you
                 we were                     ju say: God bless the doctors
                                             just                                trips to the Emergency               the pain is more than I can                         from the bottom of my heart.
 nine at the time,                           an nurses that performed
                                             and                                 Room. Most of these visits           sometimes bear. With the help
                   I do not                                                                                                                                               My son was admitted to the
                                             th surgery not only removing
                                             the                                 required hospitalization. My         of this medication, I can now                       hospital 2 years ago, with very
                                             as much of the tumors as            compliments on the way the           look forward to dealing with the                    serious health problems. As a
  it about her birth                         po
                                             possible but for the tenderness     staff started treatment in           problem, knowing that I can                         mother I couldn’t give up and
                       that                  in which they presented our         the ER while waiting for an          now get some relief from the                        you helped me get him into
  so awful? I never
                                             po operation options. God
                                             post                                admission bed: initial antibiotics   pain that used to make living                       rehab. Truthfully I didn’t think
                                             bl the team that tried to put
                                             bless                               and breathing treatments             for me another obstacle. You                        it would work either, but I
                                             together a plan for the next        were given, x-ray and blood          deserve the best life has to offer.                 remembered the boy before the
eed to ask her. I to                         ba
                                             battle and stabilized her after a   results were available within        What good you did for me, I                         drugs, and my heart wouldn’t let
                      uch                    bl
                                             blood clot formed in her lungs.     a reasonable time, and many          hope that good will come back
 s born? Why did                                                                                                                                                          me give up. He just celebrated
                    it...”                   G bless the counselors who
                                             God                                 warmed blankets were provide.        to you.                                             his 2nd anniversary of being
                                             tr to help her cope with
                                             tried                               Mom loved the warmed                                                                     drug free. He is the son of our
 s. Her hands open                           so of her new realities she
                                             some                                blankets. Dr. Paul Mulhausen         From Amy Leitch RN,                                 dreams, today. Loving, caring,
                      , then
                                             would have to face. God bless       was mom’s primary care               MBA                                                 and oh so handsome, maybe
                                             those wonderful nurses and          physician who encouraged my          To: Mr. Jensen and                                  even getting a bit chubby. I
                                             nurses’ aids that cared for our     mother and me to be part of          Dr. Artman,                                         know staying drug free will
ead bowed. The pa
                   stor                      sis thank you for your smiles,
                                             sister,                             a team with him in her care.              I wanted to take a minute                      always be a battle for my son,
  has blue eyes and                          pr
                                             prompt resolutions to all our       Mother respected and loved           to send an email to both of                         but each clean day increases
                                             questions, and most of all thank    Dr. Mulhausen so much that she       you to express how grateful                         his odds. Thank you so much.
                                             yo for the tenderness and love
                                             you                                 was highly motivated to follow       I have been lately for the                          Even though we may never
mind. Mary Ellen’                            no qualities you normally find
                                             not                                 his instructions. Dr. Mulhausen      Spanish interpreters. About                         meet again, you will always be
                  s face                     in such abundance especially        had a way of explaining things       two weeks ago I discharged a                        remembered as the person who
 ng in that casket
                   . Tears                   at large hospitals. Finally         to mom that made it easy for         very complex child and enlisted                     helped us get our son back.
 hat terrible imag                           th
                                             thank you University of Iowa        her to understand, especially        the help of the interpreters
                    e from
                                             Hospitals and Clinics for the       end of life conversations she        to assist because the family’s                      Dear Miss Roethin,
                                             excellent care you provided and     needed to have with him and          primary language was Spanish.                            I’m writing to thank you
                                             for never making us feel like our   her family. He also wrote down       The interpreters spent 20 or                        for the help that you gave me
 ng to comfort me.
                                             sister was just another patient     any medication changes in            more hours working with me                          during the passing of my sister-
No! I do not want
                  to                         m
                                             moving through the system.          large black handwriting on           and the family to prepare for                       in-law in the emergency room.
                                                                                 her paper she took home with         discharge. The child had been                       You were more than patient,
                                             Dear Nurses at                      her. I am appreciative of how        hospitalized and went home                          kind & helpful to me while
                                             Intensive Care
                                             In                                  he taught me, by modeling, to        with home treatments. The                           decisions were being made.
                                             (C                                  have patience with mother as         interpreters were very willing                      God Bless you in your work as a
                                                  You are like the mystery       she aged. On the day mom was         to assist with everything that                      Social Worker.
and am mercifully                            person to me. You cared for me
                                             pe                                  dying, my anxiety decreased          I asked of them even when
 here my daughter                            when I came from surgery but
                                             w                                   as Dr. Mulhausen reassured           there was only one interpreter                      Dear Jacki,
                                             I don’t remember. But I know        and reminded me of the end           available. I just wanted to take                         I am writing to convey our
                                             I wouldn’t be alive today if you
                                               w                                 of life path my mother had           a minute to share with you my                       appreciation to you for speaking
                                             were not there. Thanks so very
                                             w                                   decided on. The last visit to        thanks and appreciation of the                      at our Caregiver Support
        they came into contact with were     m
                                             much for doing the impossible       the ER was different than the        job they do which in return                         Group. The information which
        such a blessing to them. These
                           them              for someone in spite of the fact
                                             fo                                  previous – it was by ambulance.      helps me do my job!                                 you presented was very helpful.
        things do not go unnoticed and       you remain anonymous.               Dr. Hans House, who directed                                                             Your style of presentation was
        make such a different in people’s                                        my mother’s care in the ER,                                                              excellent. The participants
        lives. Thank you!                    Jenny and Molly, and                was calm and caring when he                                                              were all very grateful.
                                             Staff,                              confirmed my mom was ill;
        Dr. Carlyn and Lisa                      I just wanted to express my     very, very ill. It was time for us
                                             appreciation for the care you       to put in place the type of care
                                                                                                                                          H O S P I T A L C A M
        Moering and Staff,
              Thank you very much for        gave my sister. It takes special    she had previously selected. He
        the wonderful care. I appreciate     people to work where you do         encouraged us to take our time
        all the comfort and treatment        and I’m glad you were there for     enabling that decision and was
        that was given to me! Thanks         my sister. Blessings Always.        available to answer questions we
        for taking the time to listen to                                         had. Mother received palliative
        all my symptoms. It shows that       Dear Ms. Katen-                     care in the ER. Dr. House
        you love the work you do to          Bahensky,                           continued to talk with her and
        help others.                               I am writing this letter to   asked her if she wanted a pillow,
                                             praise the staff of the UI Family   which he provided. A nurse,
        Dear Mrs. Katen-                     Care Center-Internal Medicine,      Tom I believe, brought her a
        Bahensky:                            the staff of the Emergency          blanket, a warm one. Another
             I am writing this on behalf     Room, Dr. Paul Mulhausen            nurse turned off the monitors
        of our family to thank the           and Dr. Hans House for their        when I asked and the room was
        hospitals, doctors, and especially   professional care and kindness      peaceful. Tom and Dr. House
        the nursing staff in 3JPE for        given to my mother who died         continued to check my mother
        not only their professionalism       at the UI Emergency Room.           and still regarded her as their
        and exceptional care but             She had many co-morbidities         patient as she peacefully passed
        also for the special personal        and it is remarkable she made       away. For all this I am very
        touches that were displayed          it this long. Whenever I took       grateful.
        during the entire period our         my mother to an appointment
        sister was a patient. Although       at the UI Family Care Center,       Dear Ms. Renee
        she was without insurance            the desk clerks greeted us with     Moudy:
        she was admitted for surgery         a friendly hello and smile as           I am writing you this letter,
        under the state sponsored care       well as an offer to take care of    thanking you from the bottom
        plan. The doctors and nurses         stamping our parking pass. I        of my heart, for helping me to
        did everything they could and        could always rely on the nurses,    get my injections medication.
        more for her, however she died       such as Nancy Dole, RN, to get      Words can not describe my            Members of the renowned Radio City Rockettes brought some cheer to patients in the UI Children’s
        peaceful in her room just before     mom scheduled into an urgent        appreciation for your hard work      Hospital.

                                                                                                                                   C O M PA S S N OV E M B E R / D E C E M B E R 2 0 0 7                             7
                                  Flu shot                              home. The facility was supported

                                                                        by a $1.1 million gift through      Continued from page 7.        my hospitalization. Without
                                       Did you get your flu shot
                                  yet? Do it for yourself. Do it        Children’s Miracle Network                                        you there is a lot that I would
                                  for your patients. For more           from Wal-Mart and Sam’s Club        Dear Greg:                    not have navigated through
                                  information, contact the              associates across the region.             I recently spent 12     because of the burden. Your
                                  University Employee Health                                                long days and nights at       act of kindness is evidence you
                                  Clinic at 6-3631.                                                                                       are a valuable asset at the UI
                                                                                                            the Iowa City hospital
                                                                                                            with my Godson and his        Hospital. For your compassion
                                                                        outreach clinic
                                                                                                            Mom. As hard as it was        and help I am, Ever so grateful.
                                  “Grossology:                          opens in Sigourney
                                                                                                            for us to lose him, one
                                  The (Impolite)                             Leaders of UI Hospitals
                                                                        and Clinics, Keokuk County          person was always there       To Whom It May
                                  Science of the                                                            for us to make it somewhat    Concern:
                                                                        Health Center, and UI Family
                                  Human Body”                           Care—Sigourney collaborated         bearable. Sue Witte is              We would like to recognize
                                       Locally sponsored by             to provide cardiology outreach      one of the most amazing       the entire NICU staff as well as
                                  UI Children’s Hospital, the           services in Sigourney.
                                  6,000 square foot Grossology                                              persons that I have had       several individuals specifically.
                                                                        Christopher Benson, MD, now
                                  exhibition features more than                                             the pleasure to meet. She     From the moment we walked
                                                                        sees patients at the Keokuk
                                  20 interactive displays and           County Health Center the first       was there during the bad      in, they treated us like family.
                                  games that explore questions          three Mondays of every month.       times day or night and        Every nurse, resident and staff
                                  people have about the body. The       Benson is board-certified in                                       physician treated her as if she
                                                                                                            even on her days off. I
                                  exhibition uses sophisticated         cardiovascular disease and          knew when she talked to       were their own. Having been
                                  animatronics and imaginative          serves on the faculty of UI
                                  displays to present the good, the                                         us that I could trust her     around other medical facilities,
                                                                        Carver College of Medicine.
                                  bad, and the downright ugly                                               that she would be telling     we must all be grateful for this
                                                                        For more information or to
                                  about runny noses, body odor,         make an appointment, call           the truth. She facilitated    level of service. Luckily, my
                                  and much more. Participants           877-891-5350.                       meeting with doctors          wife and I were both able to
                                  can explore how their bodies                                                                            stay in the Rossi Guest house
                                                                                                            when we needed answers
                                  produce mushy, oozy, crusty,
                                                                                                            and was always there          through the baby’s entire stay
                                  scaly, and stinky gunk at the
                                  Science Center of Iowa in
                                                                        UI Family Care—                     attending the meeting in      and be with her in the room
                                  Des Moines through Jan. 6, 2008.      Lone Tree adds                      case we had questions.        all day, every day. What we
                                  For more information, contact         physician                           I can tell you in looking     feel the amazing thing about
                                  Amanda Russell at 6-4817                   In August, family medicine     back at the experience it     her treatment was not only
                                  or e-mail amanda-russell@             physician Natalie Lanternier,                                     the tremendous level of care
                                                                                                            was all positive but not
                                                    MD, joined the staff of UI
                                                                                                            sure it would have been if    she received, but the way they
                                                                        Family Care—Lone Tree.
                                                                        Lanternier is a graduate of the     it were not for Sue. You      helped look after us.
                                                                        UI Carver College of Medicine       are lucky to have her on      Dr. Annubha Mittal and
                                  Clinics have moved
                                                                        and completed her residency         your staff in this day of     Dr. Amy Calhoun, the two
                                       Several clinics previously
                                                                        at UI Hospitals and Clinics.        finding great employees        residents, were always available
                                  located in Boyd Tower and
                                                                        For the past three years, she                                     to answer my inane questions
                                  General Hospital have moved                                               gets harder and harder.
                                                                        practiced at UI Family Care—
                                  to new facilities. Please direct                                          Our ordeal is over but        and understand where they
                                                                        Belle Plaine. Lanternier joined
                                  patients to Elevator L, Level 3                                           still to this day Sue is      were coming from. Dr. Dagle,
                                                                        David Bedell, MD, to provide
                                  in the Pomerantz Family
                                                                        care for patients of all ages.      helping us. I thought you     Dr. Morriss and Dr. Segar
                                  Pavilion for the following clinics:
                                                                        Her interests include obstetrics    should know how we feel       all did a tremendous job of
                                  Dermatology, Medical Specialty
                                                                        and gynecology, pediatrics, and     about her performance         keeping us involved in her
                                  Clinics, Pulmonary Diagnostic
                                                                        preventive medicine. She is                                       treatment. Dr. Dagle would
                                  and Interventional Services, and                                          and do not think I will
                                                                        fluent in English and Spanish.
                                  the Phlebotomy Intake Station.                                            ever forget her.              stop by her room at all times
                                                                        For more information or to
                                  The University Employee                                                                                 of the day just to check on her
                                                                        schedule an appointment, call
                                  Health Clinic and Workers
                                                                        629-4214, or visit online at        Dr. Law,                      and see if there were any minor
                                  Health Clinic are now located
                                  in 1097-1 Boyd Tower.
                                                                  Dr. Escolara, and             changes. Unfortunately, I don’t
                                                                                                            Jean (Gingrich),              believe I have enough paper
                                                                                                                 I want to thank you      in my printer to appropriately
                                  UI Women’s Health                     Compass Café                        for the wonderful care you    thank our nursing staff. If I
                                  Center now open                       offers healthy                      gave to our son when he       were to create a list of all the
                                       Located on Level 3 near          choices                             was there. Everything each    events and actions, they took to
                                  elevator M in the Pomerantz                Are you looking for a one-
                                                                                                            of you did was premium        help us through an amazingly
                                  Family Pavilion, the new UI           stop eatery for sensible lunch
                                  Women’s Health Center includes        selections? Stop by the Compass     quality – your knowledge,     difficult time it would take
                                  the General Obstetrics and            Café where we will “point           communication, and            forever. From decorating the
                                  Gynecology outpatient clinics, as     you in the right direction for      demeanors were all            baby’s room, showering her
                                  well as Maternal Fetal Medicine,      sensible selections” by offering    incredible. You make quite    with love and attention to
                                  Urogynecology, Reproductive           a variety of hot entrées, snacks,   a team! And we cannot         making sure we understood
                                  Endocrinology, and Ultrasound         beverages, and grab ‘n go items.
                                                                                                            thank you enough.             everything going on, we always
                                  services. The In Vitro                All food items fit within dietary
                                  Fertilization and Reproductive        guidelines recommending eating                                    felt completely comfortable
                                  Testing Laboratories and              no more than 30 percent of          To all –                      leaving our daughter in their
                                  Procedure Suite have relocated        daily calories from fat. Compass    I just wanted to give a big   care (which is saying a lot
                                  to Level 4 (Elevator L) in the        Café is open from 10:30 a.m. to     thank you to every one        when your daughter has a
                                  Pomerantz Family Pavilion.            2 p.m. Monday through Friday.       involved with the code        tendency to stop breathing).
                                  Gynecologic oncology patients
                                                                                                            stroke and saving my          I normally despise making
                                  will continue to be seen in the
                                                                                                            brother. Bless you all!       lists when recognizing people,
                                  Clinical Cancer Center. Phone         USA Today
                                  numbers for the clinics and                                                                             but in this case, it is the only
                                                                        subscription ends
                                  laboratories remain the same.              As of November 23, 2007,       RE: Thanks for                efficient way possible; they are,
                                  Questions? Contact Katherine          UI Hospitals and Clinics no         Assistance with               in no particular order, Tera
                                  Walden at 6-1978 or Carol             longer provides complimentary       Social Security               Sheetz, Michele Burken, Natalie
                                  Winter at 6-3515.                     copies of USA Today. For            Application                   Mena, Bridgette Schell, Cindy
                                                                        the past several years, the         Dear Ms.                      Giannini, Denise Delfino, and
                                                                        newspapers were distributed to
                                  Neonatal care unit                                                        Johnson:                      Jenny Siebrecht. We feel that
                                                                        inpatient units and outpatient
                                  area opens                                                                     I am so grateful         this team went out of their way
                                                                        clinics as part of the Service
                                       A new 15-room neonatal           Leadership initiative. However,     for your help applying        not just to provide our baby
                                  care unit at UI Children’s            in order to provide for other       for Social Security           with tremendous medical care
                                  Hospital has opened featuring         activities more beneficial to        benefits. Your help was        but also gave all three of us the
                                  individual rooms for babies who       the patient experience, such as     instrumental in my            mental, emotional and physical
                                  are feeding and growing as they       CarePages and service recovery,
                                                                                                            success with the Social       support we needed to make it
                                  transition from their earlier acute   the subscription will not be
                                  care. Parents can be with their                                           Security Administration       through.
                                                                        renewed. The newspaper will be
                                  babies around the clock as a key      sold at Wild Rose Books. If you     and made the process
                                  focus of the new unit is caring       have questions, please contact      easier to cope with after
                                  for babies as they transition to      Jay Cayner at 6-2635.

8   C O M PA S S N OV E M B E R / D E C E M B E R 2 0 0 7
  RE: Release of                      was never left without an escort   [Letter to the Editor]
  Medical Records                     and I received 150% polite,        UI Hospitals and
                                                                                                                                    H O S P I T A L C A M
  Heather,                            courteous and professional         Clinics ER gave great
       Thank you SO much for          service. Never once did they       heart care
  your hard work on this! Getting     let the pressure get to them             Excellence was proven
  appointments scheduled,             and worked so great together I     again. Last week I had my first
  records sent, etc. is not always    thought they were a seasoned       visit to the University Hospitals
  the smoothest process, so I         team. The purpose of this letter   emergency room. With my wife
  want you to know how much           is to thank you for very helpful   maneuvering through the street
  I appreciate your following         escort service and to document     construction maze as I clutched
  through in such a timely            its need. But more importantly     my chest, we arrived at the ER.
  manner! You are a blessing!         I want to thank Ann and Karen      Instantly I was surrounded by
                                      (I think that was her name)        what seemed to be a team of
  Dear Guest Services:                for being there for me. I was      at least a dozen. There was
       I traveled to the UI           on time because of their skills    no two-hour wait. The time I
  Hospitals and Clinics by            and professionalism. I am          entered the ER to the recovery
  hospital van through Iowa Care.     ever so grateful for your guest    room totaled only 42 minutes.
  As a result I had to be ready to    service, Ann and trainee who       My artery was opened and I
  depart at 3:00 p.m. Well you        transported me. God bless          was again without pain. Three
  guessed it I would not have been    you all.                           days later I was home. Wow.
  ready at that time but for your                                        World class facilities and even
  department. I had a guardian                                           more impressive staff. What
  angel and her trainee sent by       Dear Staff of the                  a great place to have a heart
  your department to escort me        Pediatric Wing,                    attack. Thank you, University
  to the fountain area. In route      Scott, Stephanie and               Hospitals.
  I had to stop by the pharmacy       Emily (I’m sure there
  to pick up my prescription. I       are more, but none                 Hey Sam . . .
  didn’t know which pharmacy          we can recall right                     I bet you miss your most
  had been sent my prescription.      now!)                              complaining disobedient
  But Ann Hitchcock took an                 We’d like to thank all of    patient. I truly am sorry for       Food and Nutrition Services along with SYSCO Foodservice of Iowa hosted the 2007 Iowa Products
  educated guess. And was             you for your continued care,       upsetting you in my ignorance       Show “The Iowa Difference: Iowa Grown, Iowa Shipped, Iowa Served” in September. Faculty, staff,
  correct. When we arrived there      patience and concern during        of the time. I truly appreciate     and volunteers sampled products and treats from Iowa manufacturers and distributors used in Food and
                                      our son’s recovery from his                                            Nutrition Services.
  was a long line and less than 15                                       your care and concern. I am
  minutes until departure. Ms.        surgery. You all made an           taking each day one day at a
  Hitchcock worked her magic          exhausting and overwhelming        time. To be honest the doctors
  and saved the day. But she went     time much easier to handle with    are unsure of what is wrong but     Dear Donna,                                          corneas for transplantation.
  a step beyond that she helped       your continued caring natures.     I will follow along for a while.          I am writing to commend                        Donna, this miracle of donation
  2 other van riders get their        We couldn’t have gotten a clean                                        you and the staff at University                      and transplantation would
  prescriptions as well and I was     bill of health at our last check                                       of Iowa Hospitals and Clinics                        not be possible without your
  never inconvenienced or lost        out without everyone’s help!                                           for your support of tissue                           support and that of your staff.
  time as a result of her rescue. I                                                                          donation. A patient at your                          The entire process started
                                                                                                             hospital passed away recently.
                                                                                                             hosp                                                 when Angie Seiler, RN, called
                                                                                                             Thanks to your staff ’s alert and
                                                                                                             Than                                                 us. Angie was instrumental
                                                                                                             compassionate care, his family
                                                                                                             comp                                                 and very helpful in getting the
LOVING                                                                                                       was provided with information
                                                                                                                   p                                              donation process started. Once
By Victoria S. Lim, MD                                                                                       and support during a very                            we arrived at your hospital, we
                                                                                                             critical time for them. The
                                                                                                             critic                                               found the staff to be extremely
                                          a City. With pots of poinsettia arranged
It was a rare beautiful winter day in Iow                                                                    gift o bone and connective
                                                                                                                  of                                              accommodating and pleasant.
                                              y of the University Hospital, a                                                                                     Your entire staff is a credit to
in the shape of a Christmas tree at the lobb
                                                                                                             tissues helps individuals with
                                                                                                                                                                  you and the hospital. Sincerely,
                                          this Yuletide season. Standing by                                  ortho
                                                                                                             orthopedic and neurosurgical
sense of excitment permeates the air of                                                                      conditions. This generous
                                                                                                             cond                                                 Suzanne Conrad, RN, MS,
                                           me up, I saw a middle age woman,
the door waiting for my husband to pick                                                                      dona
                                                                                                             donation will offer children with                    CPTC Chief Executive Officer
                                          other, a man of similar age, most
flanked on one side by a nurse, and the                                                                       sever
                                                                                                             severe fractures or bone cancer                      Iowa Donor Network
                                           d a bit pale and weak, but steady and
 likely her husband. The woman appeare                                                                       the oopportunity to be kids once
                                             car was just parked about thirty feet                           again. Adults with degenerative
                                                                                                             again                                                TO: Katen-Bahensky,
 comfortable. At the door, he said that his                                                                                                                       Donna
                                           his mind and said, “I could make it even                          bone and joint diseases will also
 away, then rather abruptly, he changed                                                                      benefit from bone donation
                                                                                                             bene                                                 FROM: Rhodes, Ann M
                                           and stopped right in front of the two
 closer.” He ran to the car, drove around                                                                    through increased mobility
                                                                                                             throu                                                This is from a colleague at Hills
                                            woman by her arm, walked her to the
  women. He came out of the car, took the                                                                    and decreased discomfort. In                         Bank. I thought you should know
                                            in, gently buckled her seat belt. He,                                                                                 about his family’s experience. Ann
  passenger side of the car, helped her get                                                                       over
                                                                                                             all, o one hundred people
                                             was alright. She smiled and nodded                              may benefit from the gift of
  then, very softly asked her if everything                                                                                                                            My mother-in-law had a
                                              tiful woman, but her smile conveyed a                          bone and connective tissue.
  her head. She was not a particularly beau                                                                  Heart valve donation could
                                                                                                             Hear                                                 brain tumor removed at UI
                                               ortantly, love. In the flurries of these
  sense of trust, appreciation and, most imp                                                                 possibly touch the lives of
                                                                                                             possi                                                Hospitals and Clinics. Results
                                             his jacket, threw it on the back seat,
  activities, the man felt warm, he took off                                                                 two i individuals giving them                        were excellent; she is doing
                                            away. The scene left me with a feeling                                                                                very, very well. What I want
  got into the car, talked to her and drove
                                                                                                                “second chance at life.”
                                                                                                             a “se
                                                                                                             Donated heart valves are used
                                                                                                             Don                                                  you to know is that the whole
 of tenderness.                                                                                              in cardiac surgeries for both
                                                                                                                 ca                                               experience was fantastic! The
                                                                                                             adults and children when
                                                                                                             adult                                                staff is outstanding…from A
                                               illness. She may have had some
  I don’t know what was the nature of her                                                                    artificial valves are not suitable.                   to Z. We received prompt,
                                                  lem, and all she needs is a short
  surgery that posed no further health prob                                                                  The gift of skin may be used in                      attentive, polite service from
                                                have a lingering chronic illness that                        reconstruction for victims who
                                                                                                             recon                                                the valet, the registration desk,
  period of time for recuperation. She may                                                                                                                        the floor nurses, the surgical
                                                 turing of her lifestyle. She may have a                     suffer a disfiguring injury or
  would require re-adjustment and re-struc                                                                   disease process. Skin can also
                                                                                                             disea                                                team, the doctors…absolutely
                                                  re would consist of painful treatment
  potentially fatal illness and life in the futu                                                             be used to aid in the healing
                                                                                                                 us                                               everyone was a model of great
                                                  ld have to come back to the hospital
   and complicated medication, and she wou                                                                   process for severe burn victims.
                                                                                                             proc                                                 service…please share my
                                                   , she is going home! Her family may                                                                            appreciation with whomever
   frequently. But let the future wait. For now                                                              These donated skin grafts will
                                              y. Her children may be coming home                             protect recipients from infection
                                                                                                             prote                                                you please. We were made to
   be waiting—beds made and dinner read                                                                                                                           feel very good by everyone.
                                                                                                             while promoting regeneration
                                                  would have a wonderful reunion,
   soon, from school or from work, and they                                                                  of their own skin. The Iowa
                                                                                                                 th                                               Thank you.
                                                 the two of them would simply have a
   or they may not have any children, then                                                                   Lions Eye Bank recovered both
   quiet evening in front of the fireplace.
                                                                                                                            C O M PA S S N OV E M B E R / D E C E M B E R 2 0 0 7                              9
To the Staff at the                    Dear Mary Kay                        together, but you made it one I    day. Dr. Day, whom I had
University of Iowa                          Thank you so very much          will never forget. Please share    seen earlier in my pregnancy,
Hospital:                              for the wonderful prayer shawl.      my gratitude to the rest of the    was simply wonderful. She
      Our beloved family               I used it every day during           team, along with the treats from   took the time to thoroughly
member died three months ago           my stay in the hospital, and I       my family and me. Please give      explain the potential causes
after a valiant struggle fighting       continue to use it. The shawl        a special thanks to Dr. Mathews    of my medical problem. We
cancer. The battle lasted two          is especially meaningful to me,      and Dr. Campbell. They are         never felt rushed or pressured
years and along the way, there         knowing that you and others          both amazing people leading        into making a decision and I
were many who provided care,           prayed while knitting it. It is      teams of amazing people doing      never felt that, even though
compassion and kindness not            the outward manifestation of         amazing work. Wow, that was        there were many other
only to our loved one, but to our      inward grace—a sacrament.            an environment! Also, thanks       patients she was seeing that
family as well. We wish to thank       Please express my heartfelt          Karla for spending so much         day, I was taking too much
those individuals for all they         gratitude to the others at           time with me and for helping       of her time. Dr. Rijhsinghani
did. We especially want to thank       St. Thomas More. God Bless.          share the knowledge we patients    was just wonderful. She was
Dr. DeGeest, who gently and                                                 have about our methods that        attentive not only to the
honestly told us the prognosis         Subject:                             work for us. Also, please let      tests and their results, but
we were facing, and guided us          UIHealthcare                         Amy know how grateful I            also to how I was feeling
along the way. And to                  Comment Submission                   am that she stayed late to         from moment to moment. I
Dr. Bender, we wish to thank                My husband and I took           introduce us to everyone and       must also take a moment to
him for the skillful surgery he        our daughter to visit Dr. Ahrens     give us the lab tour, complete     recognize others who were
did and the expert follow-up           in Pediatrics this week. We          with all the interesting facts     part of the team and whose
care he provided during the            were so pleasantly surprised by      and explanations. I sure hope      care and compassion will not
inpatient and outpatient stays         the caring personnel from the        she didn’t miss her first dog       be forgotten including my        Anyone affiliated with UI
she had. Dr. Amina Ahmed,              beginning of her appointment         obedience training session!        two nurses, Connie, during       Health Care is eligible for an
                                                                            And finally a special thanks        the day and Rita later in the    Above and Beyond the Call
who was so wonderful to our            at the reception desk to the
                                                                                                                                                of Duty award. Forms are
family and gave so much                end when the final person             for Toby. I feel that we really    evening; Johanna whose skill
                                                                                                                                                available in Hospital Human
compassion and helped us               handed me her prescription.          “clicked” – he understood          and smile helped me to stay      Resources, the Fountain
so much through the entire             The entire visit was catered         how badly I wanted to learn        calm; and Stanley who was        Dining Room, and from
process, she has, and will             to our daughter, and made a          about my disease, and so he        assisting with the test and      departmental supervisors.
continue to have, a special place      not-so-pleasant experience of        spent hours explaining it to me    whose sense of humor put         The CEO Award is given to
                                                                            and my mom. It was utterly         a smile on my face when I        nominees who exemplify
in our hearts and memories.            getting tested a little bit of fun
                                                                                                                                                the I Care core values of
The other physicians who               as well. Dr. Christoph Randak        fascinating! My mom and I          really needed one. Also, every
                                                                                                                                                service leadership—integrity,
provided crucial care and              was especially thoughtful and        both really enjoyed our time       resident and medical student     commitment, accountability,
follow-up were Dr. Kimberly            caring and really spent a lot of     with him. I’ve spent most of       that came into the room          respect, and empathy.
Baker, the pulmonologist and           time with us. Dr. Ahrens was         my life hoping and praying         throughout the day with          Congratulations to the
Dr. Porter, the cardiologist. Both     great too. We didn’t expect such     that someone, somewhere, was       questions or explanations or     following staff members who
                                                                            working on a treatment or cure     just to check in, whose names    recently received this award.
went beyond the call of duty.          great personalized service from
We also want to thank Michelle         a large hospital. Her favorite       for my disability. Words cannot    I can’t begin to remember,
                                                                                                                                                Ambulatory Surgery
Nepple and Michelle Freesmeir,         part was the lady with the           describe how I feel to have        but like everyone else that      Lori Alliss
who were extremely helpful             bubbles and the chalk board in       actually met some of the real      day whose professionalism        Michael Allred
in answering our numerous              the room. Thank you for going        live people who are doing just     and caring attitude put us       Michele Hamilton
and varied questions as well           above and beyond to make our         that. Thank you from the very      at ease. As first-time parents    Julie Williams
as being extremely skillful in         experience pleasant.                 bottom of my heart… From a         my husband and I walked
examining her. We also want                                                 California Family                  into your hospital with heavy
                                                                                                                                                James Bates
to thank Sandy Vollestedt,             Sent from the                                                           hearts at the thought of         Susan Fullenkamp
the clinical trials nurse, who                     Dear Karen                         what we might be facing. We      Zach Gorman
aided us in understanding                     I just wanted to take a            I am writing to thank you     walked out confident that we      Amy Schott
what was possible. The other           little time to tell you just how     for your help in getting me        were doing exactly what we       Geoffrey Taylor
                                                                            back into golf. I have been        could and should be doing        Ruth Wachtel
nurses who helped were: Rosie          much my family appreciated the
who took her vitals and more           care my son got while he was         playing well now for 2 seasons     and that, if the situation
                                                                                                                                                Cardiothoracic Surgery
importantly, helped us all laugh       in the children’s hospital. We       without any problems at all with   arises and we find ourselves      Susan Crimmins
with jokes, Sister Becky who           want to thank all the doctors        my neck. Your instruction in       back in Iowa City, we will be    Tina Davenport
was so skillful in putting the         and nurses who did a fantastic       techniques and the confidence       getting the best care possible
IV lines in for the chemo, and         job in treating and caring for       you gave me really helped. Last    from some of the most skilled    Center for Disabilities
                                                                            week I missed an easy putt for     and caring people in the         and Development
Cheryl who took great care             him while he was there and for
                                                                                                                                                Sue Cronin
of her. And finally, we want            making my husband and I feel         a 39 on the front nine at Saddle   business.
                                                                                                                                                Susan Gabrielson-Van Wye
to thank the social workers,           comfortable and keeping us           Back Ridge!! I ended up with an                                     Dustin Osweiler
Roxanne and Katherine, who             informed while we spent a few        84 for 18 holes.                   Dear Bernard
helped us greatly in locating          nights at the hospital. Special                                         Fallon,                          Clinical Outreach
resources we could utilize upon        thanks to Dr. Greenlee and           To Whom It May                          My father has been a        Carol Roghair
discharge from the hospital.           the neurosurgery dept. and           Concern:                           patient for some time with
                                                                                                                                                Community and Patient
We are amazed at how many              to the special nurses, Melissa            My midwife referred me        two very serious conditions.
professionals at the University        and Michelle in the PICU and         to your hospital because she       He currently is residing at      Danette Lehman
Hospital touched our lives in so       Shannon, Kristen, Becky, and         had a significant amount of         a nursing home. When his
many different and meaningful          Maderna on the pediatric floor        concern. My husband and I          appointment was due, we          Continuum of Care
ways. To each and every one            3JCP. Our son is recovering          drove to Iowa City with unease     didn’t feel we could remove      Management
                                                                            and feeling totally overwhelmed    him from the nursing home        Karen Hanson
of you, we want you to know            nicely and we are happy to have
that the journey we took these         him home healthy! Thank you!         by the thought of being sent to    and bring him to Iowa City.
                                                                                                                                                Emergency Medicine
last two years was made more                                                the university hospital which      I wanted to write and thank      Mark Nunge
endurable and possible by the          Hello Carrie,                        seemed like an ominous sign        you and your staff, Vicky and
actions that you took. God bless             I want to tell you that the    of things to come. From the        Beth, for helping arrange        EMS Learning Resource
you all.                               visit my mom and I had was           moment we walked in the door       for my father to receive         Center
                                                                            we were pleasantly surprised       his injection at the nursing     Jerelyn Irvine
                                       absolutely amazing! It was
                                                                                                                                                Loren Ridge
                                       wonderful meeting so many fun        by the care and attention that     home out of town. I feel they
                                       and enthusiastic people who          we received beginning with         went above and beyond to         Environmental Services
                                       are doing such important work.       a doctor leaving the cafeteria     help us and it was so greatly    Abdoul Ba
                                       It was truly inspiring. Thank        and taking the time to stop and    appreciated.                     Robert Bailey
                                       you so much for all that you do,     point us in the right direction.                                    Audrey Dimmer
                                                                            As we were to find out, that act                                     Ron Genkinger
                                       and for spending so much time
                                                                                                                                                Dennis Kaufman
                                       with me! I don’t know how you        of kindness was just the first of
                                                                                                                                                Dirck Milder
                                       managed to pull the whole visit      many we would experience that                                       Constance Smothers
                                                                                                                                                Jeffrey VandenBoom

10       C O M PA S S N OV E M B E R / D E C E M B E R 2 0 0 7
General Surgery                  Nursing               Anne Grothusen           Dawn Sander                         Pathology
Timothy Light                    Karen Anzelc          Ashley Ham               Mary Schantz                        Barry Buschelman
Tara Maurer                      Bruce Ary             Richard Harrison         Brittany Schauf                     Colleen Lillie
Timothy Thomsen                  Paulette Bailey       Cynthia Heaton           Tera Sheetz                         Candice Runyon
Brent Warner                     Susan Baker           Ashley Heinkel           Bridgett Schell                     Katie Simpson
                                 Kristin Bargstadt     Jacqueline Heinle        Sarah Schneider
Guest Services                   Katherine Barnicki    Michelle Heinze          Trisha Schultz                      Patient Financial Services
Karl Burhop                      Mary Beinhart         Kelly Henning            Carol Selis                         Debra Jensen
Larry Espy                       Debra Bennerhahn      Sarah Hill               Lisa Semler                         Shelly Johnson
                                 Barbara Bezoni        Winifred Hofsommer       Adam Shever
Health Care                      Shawn Blake           Angela Hopkins           Lynda Short                         Pediatrics
Information Systems              Mary Blessing         Janet Hosking            Jenny Siebrecht                     Amy Calhoun
Huy Tong                         Darci Boas            Kelley Hough             Kari Slaubaugh                      John Dagle
                                 Margaret Bonde        Colleen Hoxmeier         Tyanna Smith                        Jonathan Klein
Health Information               Mindy Bowen           Megan Hughes             David Spicknall                     Anubha Mittal
Management                       Chastity Bowman       Andrew Jansen            Kristy Stahle                       Frank Morriss
Karen Kelly                      Leticia Bryner        Lance Johnson            Deborah Steinbaker                  Jeffrey Segar
                                 Michele Burken        Sheila Jones             Lori Steva                          Timothy Starner
Holden Cancer Center             Elizabeth Byrne       Teresa Julich            Robert Stolen                       Child Life Specialist Team
Oncology Infusion Center Staff   Shawn Carey           Margaret Kamande         Jessica Stubbs                      Pediatric Specialty Clinic Staff
                                 Juanita Carlson       Carissa Kelley           Brenda Sturm
Hospital Dentistry               Sarah Carlson         Rebecca Kennedy          Donald Swanson                      Psychiatry
Kraig Ceynar                     Hanna Chang           Jennifer Kleinmeyer      Rachell Swise                       William Coryell
Jason Chandler                   Tracy Clapp           Emily Kluesner           Kelsey Tauke                        Debra Suda
Willis Sisley                    Amy Coffin             Genna Kramer             Tyrone Taylor                       Michelle Weckmann
                                 Erin Cohen            Dustin Krutsinger        Karen Tilton
Internal Medicine                Chelsey Courtnage     Deann Lagrange           Michelle Turner                     Radiation Oncology
Lisa Antes                       Jodi Cullinan         Christine Lahann         Leslie Urbain                       Mark Smith
Daniel Berg                      Cynthia Dahnke        Natalie Lammer           Sarah Van Vugt
Aash Bhatt                       Austin Davis          Naomi Laughlin-Richard   Beverly Vermace                     Radiology
Theresa Brennan                  Jeremy Davis          Deborah Lawrence         Nicole Wagner                       Annette Henderson
Elizabeth Bulgarelli             Megan Davis           Jennifer Lewis           Jackline Wangui-Verry               Richard Martin
Thomas Carter                    Heather Day           Amber Lidgett            Tyeisha Washington
Peter Cram                       Richard Dayton        Linda Lockridge          Julie Watts                         Rehabilitation Therapies
Brian Daniel                     Kevin De La Bruere    Jennifer Lux             Kathleen Wegman                     Michael Shaffer
Reut Danieli                     Denise Delfino         Angela Martens           Lesa Wellman                        Loren Wood
Greg Davis                       Catherine Diaz        Christine Mattes         Sonya Welsand
Mark Karwal                      Jodi Dufoe            Steven McCafferty        Kristel Wetjen                      Safety and Security
Shinkai Hakimi                   Larene Dvorsky        Christine McNair         Todd Widmer                         Kent Andersen
Sailesh Harwani                  Mary Dvorsky          Natalie Mena             Shelley Williams                    Daniel Dolezal
Raymond Hohl                     Heather Eastman       Mark Miksch              Clark Willoughby                    Paul Griffin
Phillip Horwitz                  Heather Eige          Melissa Miller           Tina Winch
Orvar Jonsson                    Aaron Ellis           Tamika Miller            Emily Woodhouse                     Social Service
Wael El Maraachli                Ruth Elmore           Katherine Montgomery     Nicole Woolley                      Marcia Wehberg
Farid Moussavi-Harami            Robin Enfield          Caryol Morrow            Laura Yahnke
Amy Ollinger                     Alecia Esbeck         Allison Myers            SICU Staff                          Student Health Service
Anil Purohit                     April Esbeck          Tonya Naughton           2 RCE Staff                         Mary Kelch
Mohammedhasa Sarawan             Ebenezer Essien       Kerry Nelson             3 JPE Staff                         Michael Schmidt
Vikas Sharotri                   Belva Everett         Mary Neuberger           4 JPE Staff
                                 Lisa Falkers-Mackey   Elizabeth Newkirk        Main OR Nursing Assistants          UI Family Care Center
Maintenance and                  Megan Farnsworth      Amy Nibaur               Newborn and NICU Nursery            Delores Mullinnix
  Engineering                    Roger Faulkender      Wendy Niedert              Staff
Stephen Hotz                     Nancy Feaker          Jenna Nielsen                                                UI Heart and Vascular
Patrick Francois                 Michelle Fisch        Anna Niewohner           Obstetrics and                        Care
                                 Lindsey Fox           Heather Nikolish           Gynecology                        Laurie Embree
Material Services                Kimberly Frank        Allison Nolting          Ali Luck                            Elaine Gustafson
Bruce Barton                     Tony Frank            Justin Oeth              Rachel Maassen                      Traci Hotz
                                 Diane Fritts          Mark Orr                 Merida Miller                       Edward Klausner
Medical Administration           Stacia Fruehling      Sheila Ours              Debra Piehl                         Traci Stewart
Annette Griffin                   Douglas Fugate        Mishelle Paullus         Ob/Gyn Clinic Staff                 Adult Cath Lab Staff
                                 Erin Fulsaas          Tiffany Phillips
Neurology                        Samuel Gallo          Malerie Plank            Ophthalmology                       Urology
Lynne Geweke                     Ellen Gavin           Katherine Reuter         Jason Friedrichs                    Howard Winfield
Malcolm Yeh                      Cynthia Giannini      Lance Riehl              Arlan Johnson
Sleep Disorder Center Staff      Roshaun Gnewuch       Laura Rios                                                   Volunteer Services
                                 DeeAnn Grebner        Emily Risk               Orthopaedics                        Steven Dunn
                                 Andrea Green          Bonnie Ritchie           Frederick Dietz                     Mollie Hamblin
                                 Sarah Green           Kami Roecker
                                 Dee Grems             Debra Routh              Otolaryngology
                                 Marla Grosvenor       Kimberly Rutter          Rebecca Bartlett

                                                                                          C O M PA S S N OV E M B E R / D E C E M B E R 2 0 0 7   11
Robert Jones, MHA,
Administrative Fellow
                      M I L E S T O N E S

Dan Fick, MD, Associate
                                      Paul Abramowitz,
                                      PharmD, director, Department
                                      of Pharmaceutical Care,
                                      assistant dean and professor,
                                                                            Nancy Andreasen, MD,
                                                                            PhD, professor and Andrew
                                                                            H. Woods Chair of Psychiatry,
                                                                            received the 2007 Distinguished
                                                                            Investigator Award from
                                                                            the National Alliance for
                                                                            Research on Schizophrenia
                                                                                                                 Bess Folk, 1,000 Volunteer

                                                                                                                 Jessica Jensen-Arnold,
                                                                                                                 1,000 Volunteer Hours

                                                                                                                 Karen Johnson, 1,000
                                                                                                                                                   Georgia Rohret, 1,000
                                                                                                                                                   Volunteer Hours

                                                                                                                                                   Curt Sigmund, PhD,
                                                                                                                                                   Professor, Internal Medicine
                                                                                                                                                   and Molecular Physiology
                                                                                                                                                   and Biophysics, received the
Chief Medical Officer for              College of Pharmacy, will serve
University of Iowa Physicians         a three-year term as treasurer        and Depression: the Mental           Volunteer Hours                   2007 Arthur C. Corcoran
                                      of ASHP. The position also            Health Research Association                                            Memorial Lecture Award from
Timothy Gaillard,                     involves serving as treasurer         and the American Psychiatric         Dixie Jurgens, 25,000             the Council for High Blood
FACHE, Associate Director,            of the American Society of            Association’s Judd Marmor            Volunteer Hours                   Pressure Research of the
Chief Administrative Officer,          Health-System Pharmacists             Award                                                                  American Heart Association
UI Hospitals and Clinics                                                                                         Nancy Lang, 1,000
                                      Mary Lober Aquilino,                  Elizabeth Chrischilles,              Volunteer Hours                   Jean Smith, 1,000 Volunteer
Denise Rettig, MHA,                   PhD, assistant dean and               PhD, professor, Epidemiology                                           Hours
MBA, Assistant to Senior              associate professor, Community        in the UI College of Public          Susan Leonard, residency
Associate VP and CEO, Donna           and Behavioral Health, UI             Health, appointed first holder        coordinator of the Siouxland      Arthur Spector, MD,
Katen-Bahensky                        College of Public Health,             of the newly established Marvin      Medical Education Foundation      University of Iowa Foundation
                                      appointed head of the Iowa            A. and Rose Lee Pomerantz            in Sioux City, named the first     Distinguished Professor of
Chad Ruback, MBA,                     Tobacco Research Center               Chair in Public Health               recipient of the Community-       Biochemistry and Internal
MEd, named UI Health Care                                                                                        Based Coordinator Award from      Medicine, received the
Assistant Vice President for                                                                                     the Carver College of Medicine    Alexander Leaf Distinguished
External Relations                                                                                                                                 Scientist Award from the
                                                                                                                 Florence Martinson,               International Society for the
                                                                                                                 5,000 Volunteer Hours             Study of Fatty Acids and Lipids

    Parekh named                      Kalpaj Parekh, MD, was named Director of the Lung Transplant               Peter Mohler, PhD,                David Wacker, PhD,
                                      Program in the Department of Cardiothoracic Surgery. Parekh                assistant professor, Internal     child behavior specialist
transplant director                   received his medical degree at Seth G.S. Medical College, University       Medicine and Molecular            and researcher in the
                                      of Mumbai in India, and completed his General Surgery residency            Physiology and Biophysics,        Center for Disabilities and
                                      at Lenox Hill Hospital in New York, NY. His training also included         selected a 2007 Pew Scholar in    Development, named a fellow
                                      a research fellowship at Sloan-Kettering Cancer Center in New York         the Biomedical Sciences           by the Association for Behavior
                                      in thoracic oncology as well as a research fellowship in transplant                                          Analysis International
                                      immunology and a clinical lung transplant fellowship at Washington         Amy O’Deen, BSN,
                                      University School of Medicine in St. Louis.                                MHA, senior assistant director,   Roger Tracy, MS, MA,
                                                                                                                 UI Hospitals and Clinics,         assistant dean, UI Carver
                                                                                                                 will be named a Fellow of         College of Medicine and
                                                                                                                 the American College of           director of the Office of
                                                                                                                 Healthcare Executives in 2008     Statewide Clinical Education
                                                                                                                                                   Programs, received the 2007
                                                                                                                 Keli Petersen, 1,000              Iowa Pharmacy Association
                                                                                                                 Volunteer Hours                   Appreciation Award

   Weiner to lead                     George Weiner, MD, Director, Holden Comprehensive Cancer Center,
                                      accepted the position of Chair of the National Cancer Institute Initial
  National Cancer                     Review Group – Subcommittee A – Cancer Centers through June 30,
  Institute Review                    2008. Weiner is the C.E. Block Chair of Cancer Research and serves
                                      as chair of the Iowa Comprehensive Cancer Control Consortium.
             Group                    His clinical interests include medical oncology and hematology with a
                                      special interest in the treatment of lymphoma and leukemia. His clinical
                                      and laboratory research focuses on the immunotherapy of lymphoma
                                      and leukemia including the development and evaluation of genetically
                                      modified monoclonal antibody constructs and development of novel
                                      immune adjuvants for cancer immunization.

 Broderick named                      Ann Broderick, MD, was named medical director of the Palliative
                                      Care Program at UI Hospitals and Clinics. Broderick is a clinical
  medical director                    associate professor in the Department of Internal Medicine and is
                                      board-certified in hospice and palliative medicine. She also served for
                                      nine years as medical director of Iowa City Hospice.

                                                                                                                                                      Compass is published by the
                                                                                                                                                      Joint Office for Marketing
                                                                                                                                                      and Communications
                                                                                                                                                      for staff and volunteers
                                                                                                                                                      of University of Iowa
          Somers                      Douglas Somers, MD, clinical associate professor in the Department                                              Hospitals and Clinics.
                                      of Internal Medicine was named medical director of the Dialysis
       appointed                      Program. Somers is a specialist in the Division of Nephrology.                                                  EDITOR/Jane Zukin
  medical director                    He also is the medical director of dialysis at the Veterans Affairs                                             DESIGN/Benson & Hepker
                                      Iowa City Health Care System. Somers’ current research interests                                                Design
                                      include the mechanisms of proteinuria (a kidney disorder involving                                              ADVISORY BOARD/
                                      abnormally high amounts of protein in the urine) and examining the                                              Mary Ameche, Jay Cayner,
                                      effectiveness of nocturnal and daily hemodialysis (removal of waste                                             Diana Leventry
                                      products and fluids from the body) in patients with end-stage disease.
                                      A graduate of St. Louis University, Somers completed a residency                                                See Compass on the World
                                      at Mayo Graduate School of Medicine. A UI faculty member since                                                  Wide Web
                                      1992, Somers has been with the division since joining its renal                                                 www.uihealthcare.
                                      fellowship program in 1989.                                                                                     com/compass

12      C O M PA S S N OV E M B E R / D E C E M B E R 2 0 0 7

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