polaris learning ltd
training | development | competence
a specialist provider
of training, qualifications
Management & Leadership 4
Management & Leadership Case Study 5
Learning & Development 6
Learning & Development Case Study 7
Qualifications Consultancy 8
Key Client Profile 10
Current / Recent Projects 11
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Polaris Learning Ltd provides specialist training
and consultancy services, designed to assist
with the development of people in the workplace,
and aiding organisations to achieve
a competent and motivated workforce.
The company provides accredited learning solutions from top
management to technical operations.
Key services involving the development of competence include:
• Management and Leadership programmes
• Learning and Development
• Industry-specific solutions
• Qualifications consultancy
The company takes pride in maintaining close, long—term partnerships
with clients, delivering quality and value to the customer through the
provision of tailored solutions, sector-experienced consultants, and a
focus on seeing real benefits being achieved on an individual and
“Uncompromising dedication to quality”
“Quickly understood our business”
“The current needs of the industry”
“Flexible enough to work within our
“Confidence and clear direction” timeframes and around our operation”
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Management & Leadership
There is no question that an organisation’s supervisory, management and
leadership team makes a key contribution to the success of a company.
Many organisations demonstrate the value of these individuals by
selecting a professional organisation to partner with in the development
of its key personnel. Polaris Learning Ltd is the chosen partner for many
organisations and we are one of the largest private providers of in-house
management & leadership solutions in Scotland.
Our People, Innovation and Flexibility
One-to-one support enables us to understand the business situation,
the individual’s role and, to assist them to make personal changes in
“Due to the continued growth of PathFinder
Energy Services Limited it became clear
more structure and skills were required to
get the most out of the onshore workshop We provide a range of delivery options including short courses and
team. After due consideration and review in-house development programmes. We have established a range of
with a number of training organisations, innovative options with our customers to support these programmes.
Polaris Learning Ltd was selected as it was
This includes building-in coaching and mentoring processes for senior
felt they were in the best position to deliver
the management development programme
management who then support those on development programmes.
required. The key to the success of the
programme was the flexibility and patience Our goal is to make personal development happen in the workplace.
the training consultant has shown over the
term of the training as some of the team
members were working abroad for a month
at a time. Polaris Learning Ltd quickly
understood our business and personnel
in the team and as a result delivered the
course content and explained requirements
in a manner that was understood by
all. We all continue to benefit from
training received and will continue to use
Polaris Learning Ltd for future training
Ian Finnie, Senior R&M Supervisor
PathFinder Energy Services Limited
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Management & Leadership : Subsea7
Subsea 7 were looking for a learning partner to work with to deliver a
long term development programme, aimed at developing the skills of its
offshore supervisory team.
Following a competitive evaluation process, Polaris Learning Ltd was
selected and worked closely with Subsea 7 management to identify the
key issues faced by its offshore supervisory personnel.
The programme was piloted and closely evaluated for the first 3
groups to ensure that content, delivery arrangements and programme
assignments met their needs.
During the delivery of the programme to over 200 of the organisations
offshore supervisors, it was extended to include many workshop based
supervisory and management personnel.
The content and objectives were revised during 2006 to take account of
“This programme has been extremely
the fact that many supervisors were being more involved in personnel
successful within Subsea 7 and has
coaching, leadership and motivation. helped to establish a common standard of
leadership techniques across our levels on
the North Sea.”
Development & Competence Manager
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Learning & Development
Are you providing effective training and development within your
Whether your organisation is starting afresh, or looking to give your
in-house training programmes that professional edge, Polaris Learning
Ltd provides a range of specialist services to help you get the best out of
For organisations starting from scratch, we have helped many companies
build and implement cost-effective training solutions including:
• Training Matrices
• Individual Training Plans
• Training Programmes and Modules
• Training Procedures and Coaching Sheets
• Skills and Competency Evaluation Tools
We have a range of general resources through which we can help to build
your departmental training programmes and work with you to develop
the specialist technical content.
One of our unique services is to build-in your training programmes by
working in partnership with your team. We can offer a range of options
from undertaking Training Needs Analysis, identifying key competencies
and learning outcomes, working with your personnel to design training
programmes and offering constructive advice, guidance and expertise
when it comes to the delivery and evaluation stages.
We provide one-to-one support and mentoring using the national
standards of competence for those involved in the delivery of learning
& development. Your training personnel benefit from the expert advice
and coaching from Polaris Learning Ltd staff and build confidence and
professionalism as they develop the skills of your workforce.
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Learning & Development : Falck Nutec
Falck Nutec is one of the UK’s leading training providers.
We have been working with Falck Nutec since 2000 to develop and
qualify the skills of their instructors with the primary goal of these
individuals achieving their Assessor and Verifier Awards.
Our relationship is a close partnership. Polaris Learning Ltd has
established Falck Nutec as a satellite centre for a range of Learning &
Development awards which are accredited by SQA.
Our role has been to devise and establish a process that allows the
achievement of these awards while accrediting the instructors with
appropriate Learning & Development Awards.
This has required significant adaptability on Polaris Learning Ltd’s
part as we have worked alongside Falck Nutec during various changes,
including the transition from the “D” to “A & V” units.
“In our demanding training environment,
At this stage, we are currently working with Falck Nutec to make the
we needed a company who were flexible
process more developmental for the instructors involved by building in
enough to work within our timeframes
the national standards for instruction, demonstration and presentation. and around our operation, yet still be able
to address our highest level of quality
expectations. Polaris Learning Ltd met this
requirement. We chose Polaris Learning
Ltd as they not only understand our
business and ethos for training, but also
for their own uncompromising dedication
Manager of Special Projects
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Polaris Learning Ltd has over 15 years of unmatched experience working
with a variety of organisations within the Learning & Development
environment. During this period, the company has established a range of
approaches to assist organisations establish their training, qualifications
and competence resources, facilitating appropriate solutions alongside
Qualifications consultancy services include:
• Coach, assessor and verifier training and accreditation
• Qualification programme design and implementation
• Approved Accredited Centre / Satellite Centre development
• Advice, consultancy and facilitation
• Industry-specific solutions
The range of services allows for any organisation to establish successful
strategies to in-house training programmes, from those that prefer all
administration and delivery to be implemented externally, to those that
require their own training team and Centre Accreditation.
The company has worked with a variety of Accreditation Bodies,
Quality Assurance Systems and Qualifications Frameworks, and has the
experience to provide pragmatic advice to suit the needs of the client.
“The advice and support provided has
been second to none and Polaris Learning
Ltd have coached and encouraged us to
approach each phase of our evaluation with
confidence and clear direction.”
Training & Competence Team Leader,
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Polaris Learning Ltd has extensive experience with organisations
requiring industry or organisation-specific training programmes, which
require the training resources to be tailored to their requirements.
The company has facilitated the development of tailored solutions that
include the following sectors:
• Local Government • Tourism
• Manufacturing Operations • Textiles
• Construction • Meat & Poultry Processing
• Food & Drink • Distribution & Warehousing
• Customer Services • Paper Manufacturing
• Offshore Well Services • Shipping & Marine
• Administration • Offshore Drilling Operations
• Fish Farming • Quarrying
In all cases, Polaris Learning Ltd ensures the success of the training
programmes by developing and building-in ownership, and utilising
in-house skills and expertise.
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Key Client Summary
Our relationship with NorthLink Ferries was established four years ago
when Polaris Learning Ltd was selected to provide advice, consultancy
and mentoring to enable the organisation to develop their Customer
Service staff to a recognised standard.
The objective set by NorthLink Ferries was to establish and maintain
a minimum quality of Customer Service throughout the organisation
by implementing an in-house programme of accredited professional
development for their staff.
A Customer Service Forum was set up, comprising the managers and
supervisors from the various terminals within NorthLink. Polaris
Learning Ltd facilitated and advised at meetings of the Forum to enable
them to identify what Customer Service meant to them, and what skills
and behaviours were required of their front-line staff. The National
Occupational Standards were used as a guideline to build a learning and
development programme owned entirely by NorthLink Ferries.
“A close working relationship soon developed
between NorthLink Ferries and Polaris
Polaris Learning Ltd provided Management training, accredited by the
Learning Ltd which helped to create and Institute of Leadership and Management (ILM), to the managers and
implement the course which was specifically supervisors within the Forum to provide them with the necessary skills
tailored to suit the needs of our business.” to implement the subsequent programme.
The programme was established from these foundations with NorthLink
NorthLink Ferries Ltd Ferries being set up as a Scottish Qualifications Authority (SQA) Satellite
Centre of Polaris Learning Ltd, delivering SVQ Customer Service Level
2 to all relevant personnel. Polaris Learning Ltd maintains the quality
management and administration of the qualification delivery at NorthLink
as a Satellite Centre of the company, as well as training in-house assessors
and verifiers, and providing on-going advice and support.
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Arjo Wiggins Group Design and delivery of numerous Leadership & Management Development Programmes for the organisations
management across different UK sites. Established in-house programmes as satellite centre of Polaris Learning Ltd;
training assessors and verifiers in-house.
ConocoPhillips Ongoing consultancy, policy and resources development project to steer the organisation through a major change
in its approach to competence as it moves away from the use of SVQ. Commenced in 2007.
Grampian Country Food Group Ongoing 10 year working relationship with GCFG across all Scottish Operations. Key relevant programmes: Delivery
of approximately 50 Team Leader Awards (ILM) - ongoing, Delivery of over 30 SVQ Management at Levels 3 & 4
– ongoing, March 2007: ILM Level 3 programme for 12 Supervisors, Delivery of Hygiene training to all operatives at
Coupar Angus plant, Delivery of SVQ Meat & Poultry Level 2 to operatives at various plants throughout Scotland.
Halliburton Development programme for Training Department leading to the achievement of SVQ Training & Development, Level 3
Delivery of SVQ Occupational Health & Safety Practice at Level 3.
Hydro Electric plc., Undertake a major Skills Evaluation and Training Needs Analysis for the Production and Maintenance Teams.
Peterhead Power Station
International Marine Contractors Producing a Competence Assurance Policy and Strategy for world-wide implementation.
James Jones & Sons Ltd Over 6 years working relationship contributing to succession planning & management development across all
Scottish operations. Delivery of over 30 ILM Level 2 Team Leader Awards (and NEBS) – ongoing, Delivery of 1st ILM
Level 3 Group (8 individuals) 2004, Delivery of 2nd ILM Level 3 Group (8 individuals) ‘06+.
KCA DEUTAG Six year working relationship with KCA DETUAG involving work on Leadership Development, Organisational
Competency & Learning Consultancy, and Supervisory Development Initiatives. Currently working with senior
shore-based management in developing their Leadership & Management abilities in line with organisational goals
i.e. international growth.
OPITO / SQA Development of Assessor Guidance for SVQ Drilling Operations, Levels 1-3.
PSL Group Implementation of the SVQ Well Services (Tubing Operations) Level 2.
Development and implementation of Competency Grading System.
Undertake a major Skills Evaluation and Training Needs Analysis of management.
Scottish Enterprise / 12 year working relationship involving a range of programmes: The Workplace Training Initiative (1997/8) &
Highlands & Islands Network The Management Workplace Programme (1998/9).
The development, marketing and delivery of various Management, Training & Development Awards to businesses
throughout the Grampian Area, Organisational Development Workshops.
Design and delivery of a number of organisational workshops to a wide range of organisations in the Grampian area,
Delivery of Management programmes accredited to N/SVQs Levels 3,4 & 5 throughout Scotland (Orkney, Moray,
Aberdeenshire, Tayside, Glasgow, Ayrshire, Edinburgh & Lothian and Dumfries & Galloway) having delivered over 100
awards in the last 4 years alone.
Seadrill Ltd (Formerly Smedvig) Development and implementation of Drilling Engineering Competence Assurance Programme.
Stewart Milne Timber Systems Major Skills Evaluation and Training Needs Analysis of all areas of production facility including management as part of
(SMTS) organisations expansion plans. Production of organisational development plan covering the Scotland production facility.
U.K.A.E.A (Dounreay & Harwell) Delivery of NEBS Management programme to a large number of supervisors at both facilities.
Delivery of Management Development Programme leading to achievement of SVQ Management Level 4.
Delivery of ILM Level 3 Certificate to a group of the organisation’s Managers.
Uniq Prepared Foods (Annan) Delivery of ILM awards & SVQs in Management to supervisory staff as part of Major Implementation Project.
Delivery of SVQ Food & Drink Manufacturing Operations, Level 2 to over 100 candidates. This includes the provision
of Workplace Coach and Assessor Training and the development of training materials and work instructions.
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Polaris Learning Ltd
12 Meadows Industrial Estate
Aberdeenshire AB51 0EZ
T: 01651 873398
F: 01651 873999
Polaris Learning Ltd is a specialist provider of training, qualifications and consultancy. We have a track record of delivering
vocational qualifications and related services to the key private and public sectors within Scotland and beyond.