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					          ILM Accredited
   Management & Leadership
   Learning and Development
         Mandatory Training
        Moving and Handling
  Organisational Development




LSDU
Learning
Guide
2008
                               Contents
Who are We and What Do We Do? .............................................. 2

Contacts ....................................................................................... 3

How to Book.................................................................................. 4

Leics Health Informatics Service Information ................................ 5

Organisational Development ......................................................... 7

Institute of Leadership & Management Programmes (ILM)........... 9

Learning and Development
Opportunities Available to all Staff ............................................. 15

Moving and Handling Training .................................................... 29

Clinical Mandatory Training (LPT) .............................................. 35

Application Form ......................................................................... 47

Directions .................................................................................... 48

Index ........................................................................................... 50




                    This Learning Guide is available in large print format and
         on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                                                                                                       1
                                                                                               Section
                                                                                                        1
                                                                      Who are We and
                                                                      What Do We Do?
Welcome to the new Learning Guide from the Learning, Skills and Development Unit. We
provide a Shared Service resource that offers both clinical training and non-clinical learning
and development opportunities to the Leicestershire and Rutland Healthcare Community,
covering the Leicestershire Partnership NHS Trust and the Primary Care Trusts.

Our aim is to support your development in line with the objectives you have agreed with your
manager in your Personal Development Plan and to help support you with the learning
required in the Knowledge and Skills Framework for your post that you will then need to put
into practice in the workplace.

This guide covers opportunities available from April 2008 to March 2009 that have been
commissioned from us by the Leicestershire Partnership NHS Trust and the Primary Care
Trusts. If there is anything that you would be interested in that isn’t included, please contact
us and we will happily record the details to feed back to the organisations.

If you have any special needs, which you suspect may prevent you from benefiting fully from
any of the training on offer please contact us on 0116 225 3669 and let us know how we can
help.




                                   This Learning Guide is available in large print format and
2                       on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                                        Contacts
This Guide is designed to help you to navigate the opportunities available to you; however
we are available to help you do this. If you would like to contact us please phone or e-mail:

      LSDU Administration Services

      Email                                  LSDU@leicspart.nhs.uk
      Helpline                               0116 225 3669
      Fax                                    0116 225 3799


      Learning and Development Delivery

      Organisational Development Consultancy
      (including team facilitation and individual development)
      Janet Sayer                     0116 225 3696
      Donna Hodges                    0116 225 3668

      Learning and Development & Management Training
      Norma Miller              0116 225 3749
      Diane Green               0116 225 3765


      Moving and Handling Training and Advice

      Paul Hilton (Moving & Handling Coordinator)                                   0116 225 5489
      Sue Deakin (Moving & Handling Facilitator)                                    0116 295 8976
      Bev Lashley (Moving & Handling Risk Assessor)                                 0116 225 5488


      Mandatory Training Workshop Delivery

      Craig Hunting                          0116 225 3659
      Lynn Addison                           0116 225 3659
      Neil Wincott                           0116 225 3659



      Leicestershire Health Informatics Service
      IT Training and Support Department

      Telephone:            (0116 295) 3500 (Selecting Option 3 for Training)
      Facsimile:            (0116) 295 2392
      Email:                ITTraining@leics-his.nhs.uk
      Intranet:             nww.leicestershire.nhs.uk/ITTraining

To email any of the named staff listed above use: firstname.surname@leicspart.nhs.uk
                                   This Learning Guide is available in large print format and
                        on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                                                                                                        3
                            How to Book
Unless specifically stated otherwise, most courses should be booked direct with the Learning,
Skills and Development Unit following the procedure stated below:

    Complete the application form (found at the back of this Guide and also on the intranet)
    and either;
           o Send it to the Learning, Skills and Development Unit at the Alfred Hill Centre
           o Due to the guidelines for transmitting PID (Person Identifiable Data) it is not
              currently possible to email or fax your application form. However if your
              application is urgent, please contact LSDU Administration Services on 0116
              2253669 for further advice.

    You will receive written confirmation of your place within 5 days of your form being
    received with the Learning, Skills & Development Unit. If you do not receive confirmation,
    please telephone the LSDU Administration Services (0116 225 3669) to check your
    booking.

    We cannot accept telephone bookings or reserve places prior to receiving a form but we
    will be able to give you information on course availability and dates.



Course Fees/DNAs/Cancellations
For the majority of the courses, there are no course fees for staff employed directly by the
Leicestershire Partnership Trust, Leicester City PCT or Leicestershire County and Rutland
PCT. Staff outside these organisations may be able to access one of our external courses.
Please contact Sarah Strowger (0116 225 3673) for further information on all course charges.

As our courses can be very popular and we operate waiting lists, it is extremely important that
we are notified if you are unable to take up your allocated training place so we can offer it to
another member of staff. There will be a charge of £25 for staff who fail to attend a course
without cancelling their place. This charge will be higher for courses provided by external
trainers. An invoice for the charge will be raised to the manager of the applicant.


Training and the Knowledge and Skills Framework
Attending any of the training programmes in this Guide will contribute towards achieving
elements of your KSF. By attending a course or programme and putting your learning into
practice in the work place will all be evidence that will be needed to demonstrate that you are
meeting or working towards the appropriate level of your KSF outline. To help you with this,
we have provided as a guide the key KSF dimensions that relate to each course or
programme




                                   This Learning Guide is available in large print format and
4                       on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
 Leicestershire Health Informatics Service
  IT Training And Support Department
The IT Training and Support team aim to provide you with the skills and knowledge to use
your PC more effectively and enhance your working environment.

Training and support is offered on a range of applications and systems, examples below:

   •   Microsoft Office, for example, Email, Word, Excel.
   •   General Practice clinical systems, for example, EMIS, Vision.
   •   Clinical systems, for example, TIARA, Choose and Book, HISS.

Whether you are a Manager wishing to develop your teams or end users wanting to improve
your skills, the IT Training and Support Department would be happy to discuss your needs
with you.

Please contact the Department for friendly, informative advice about your PC training
requirements or if you have a query regarding any aspect of the training and support on offer.

A very informative intranet site is provided, detailing all the courses and support provided.

Telephone:    (0116 295) 3500 (Selecting Option 3 for Training)
Facsimile:    (0116) 295 2392

Email:        ITTraining@leics-his.nhs.uk
Intranet:     nww.leicestershire.nhs.uk/ITTraining


NB: The IT Training and Support Department is not part of the Learning, Skills and
Development Unit and all applications and queries for IT Training need to be directed to the
above contacts and not via the Alfred Hill Centre.




                                    This Learning Guide is available in large print format and
                         on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                                                                                                         5
               This Learning Guide is available in large print format and
6   on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                                                                                               Section
                                                                                                        2
                                                                                  Organisational
                                                                                   Development
Organisational Development is a service offered to all employees and teams in addition to
planned learning events. It aims to meet needs that can not be met through a formal learning
event, for example, the issues are complex and specific to a particular team. This service
helps to develop individuals and teams by meeting specific needs with tailor made solutions.
This may be through individual coaching, mentoring or career guidance, promoting team
awareness or by facilitating a problem solving session leading to service re-design. The
focus is always improvement and aims to help individuals and teams meet their objectives.


CASE STUDIES
Organisational Development is often difficult to describe and to understand so below are
some case studies of Organisational Development solutions that we have used with teams in
the past.

Case Study One:
We were approached by a team to help them plan for service redesign, as a number of teams
were being brought together to provide an integrated service. A session was planned to allow
individuals within that team, an opportunity to understand what the changes meant for them
and to influence how this new service could look. This session was facilitated alongside HR
and union representation and produced some excellent ways forward which were fed back
into the Trust board.


Case Study Two:
On the appointment of a new manager we thought a team day was well timed for this team to
begin to look initially at themselves and how they all contribute to the teams productivity and
also how they can improve the service provided for clients by reviewing current procedures
and processes. The morning was spent exploring Myers Briggs Type Indicator (MBTI) and
then using a mixture of types. The afternoon was used to discuss and agree action to
improved processes for the next six months.



                                   This Learning Guide is available in large print format and
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                                                                                                            7
Tools that are used to provide organisational development solutions:

Janet Sayer and Donna Hodges are qualified to administer the following tools:-

Myers Briggs Type Indicator (MBTI) – Explores individual differences in communication,
managing change, stress and workload.

FIRO-B – Helps to explore and build team compatibility through the image we project to the
world versus what we actually want.

Thomas-Kilman – helps us to understand why conflict occurs and modes that can be used to
reduce conflict and create win-win situations.


How do you access this service?

Step One: Contact Janet Sayer or Donna Hodges for an initial discussion about your needs
and complete a consultancy form. This form will then be forwarded to the Training and
Development Lead for your organisation for approval. This process should take 2 weeks.

Step Two: A meeting will be arranged by us on the return of your form to explore your needs
in more detail.

Some questions may include: What do you hope to achieve from a session? How does this
link with your individual or team objectives? What are the issues/problems or concerns that
you would like to resolve?

Step Three: Plan a date and venue for the event whilst we plan the session for you.

Step Four: Following the event meet with us to evaluate the session and plan for the future.

Step Five: A follow up meeting is planned to look at the progress of the team or individual


If you feel that you could benefit from an organisational development event then please give
us a call. Where it is felt that an event is not the best way to meet the needs discussed it may
be appropriate, in a small number of cases, to pass requests on to another area or suggest an
alternative option.

      Janet Sayer                            0116 225 3696
      Donna Hodges                           0116 225 3668




                                   This Learning Guide is available in large print format and
8                       on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                                                                                                Section
                                                                                                        3
                                                       ILM Programmes
                                                (Institute of Leadership
                                                     and Management)
ILM is the largest qualification awarding and professional membership body in Europe for
management and leadership vocational qualifications. The content of ILM programmes is
linked to the latest management and leadership standards, ensuring relevant, current content
and thinking. All qualifications feature work-based assessments designed to bring tangible
benefits to you, your team and your organisation. Qualifications are delivered by accredited
Centres, which ILM actively monitors, supports and quality-assures. The Learning, Skills and
Development Unit is an accredited Centre and a designated ILM Centre of Excellence.

This year we are offering two ILM qualifications; the ILM Level 2 Certificate in Team Leading
and the ILM Level 5 Certificate in Leadership. Full details of the programmes are given in this
section but if you would like any further information or have any questions regarding ILM or
our programmes please contact us on 0116 225 3669.

If you do not wish to access an accredited course, the Manager’s Toolkit for Performance and
the Management Induction Programmes may be more suited to you (please see page 20 for
further information on both programmes)

Attending any of the ILM programmes will contribute towards achieving elements of your
KSF. By attending and then putting your learning into practice in the work place will all be
evidence that will be needed to demonstrate that you are meeting or working towards the
appropriate level of your KSF outline. To help you with this, we have provided as a guide the
key KSF dimensions that relate to each programme




                                   This Learning Guide is available in large print format and
                        on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                                                                                                            9
                             ILM LEVEL 2 CERTIFICATE IN TEAM LEADING
                             – SIX MONTHS
Content                      Do you currently work in a formal team or group? Do you
                             currently lead that team or would like to make that your next
                             step? Do you want a programme that will enhance your skills
                             and lead to a nationally recognised qualification?

                             If you answered yes to any of these questions, then you are
                             already on the right step. The ILM Team Leader Programme
                             covers the full range of responsibilities of the team/group leader
                             or member. The main feature of this course is that, first and
                             foremost, team leaders work alongside other team members,
                             with responsibilities for the team performance in the short term
                             and day to day activities.

                             The Programme consists of the following modules:

                             Developing yourself as a team leader
                             Motivating the team to perform
                             Planning and monitoring work
                             Fulfilling customer requirements
                             Dealing with change in the workplace
                             Diversity in the workplace
                             Briefing the work team
                             Workplace communication
                             Leading your work team

Requirements of the          A short induction lasting 2 hours
Award                        Minimum 2 hours tutorial guidance
                             Attendance each day of the twelve day programme
                             Reflective reviews
                             Mini presentation
                             Work based assignment
                             Mini project

Target Group                 Team members who feel that being a Team Leader is their next
                             step or practising Team Leaders who wish to enhance their
                             knowledge and skills.

KSF Competencies             Level 2                 Communication
                             Level 2                 Personal and People Development
                             Level 1                 Service Improvement
                             Level 2                 Quality
                             Level 3                 Equality and Diversity
                             Level 1                 IK 1, 2 Information Collection and Analysis
                             Level 1                 G1 Learning and Development
                             Level 1-2               G6 People Management
                                                     (dependent on scope of role at the time)




                                 This Learning Guide is available in large print format and
10                    on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                      ILM LEVEL 2 CERTIFICATE IN TEAM LEADING
                      continued
Applications          Applications can be made by specific ILM application forms
                      only. Please contact LSDU Administration Services to request
                      a form – tel 0116 2253669 or email LSDU@leicspart.nhs.uk
                      Please see each programme for the closing date for
                      applications.

Dates/Venue           All dates will be held at the Alfred Hill Centre and run from 9.30
                      to 4.00 apart from the Induction Day which will run from 9.30 to
                      11.30.

                      Programme L2 – 08A – Closing Date 1 April 2008
                      Induction Day – Please contact us on 0116 2253669 for details

                      Motivating the Team to Perform                                   13 May 2008

                      Planning & Monitoring Work                                       9 June 2008
                      Fulfilling Customer Requirements                                 10 June 2008

                      Fulfilling Customer Requirements                                 8 July 2008
                      Diversity in the Workplace                                       9 July 2008

                      Briefing the Work Team                                           12 August 2008
                      Workplace Communication                                          13 August 2008

                      Dealing with Change                                              17 September 2008
                      Leading Your Work Team                                           18 September 2008

                      Leading Your Work Team                                           9 October 2008
                      Oral Briefing and Overview                                       10 October 2008

                      Accreditation Deadline                                           1 December 2009

                      Programme L2 – 08B - Closing Date1 August 2008
                      Induction Day                     26 September 2008 AM
                      Motivating the Team to Perform    30 October 2008

                      Planning & Monitoring Work                                      27 November 2008
                      Fulfilling Customer Requirements                                28 November 2008

                      Fulfilling Customer Requirements                                17 December 2008
                      Diversity in the Workplace                                      18 December 2008

                      Briefing the Work Team                                          26 January 2009
                      Workplace Communication                                         27 January 2009

                      Dealing with Change                                             25 February 2009
                      Leading Your Work Team                                          26 February 2009

                      Leading Your Work Team                                          26 March 2009
                      Oral Briefing and Overview                                      27 March 2009

                      Accreditation Deadline                                          1 May 2009
                          This Learning Guide is available in large print format and
               on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                                                                                                           11
                             ILM LEVEL 5 CERTIFICATE IN LEADERSHIP –
                             SIX MONTHS
Content                      The Level 5 Certificate in Leadership aims to develop both
                             understanding and application of leadership skills and will equip
                             participants to reflect on their own practice, learn from others
                             and develop sound leadership to deal with the challenges faced
                             by leaders and managers within the NHS today.

                             The programme is made up of less formal taught time and
                             more practical assessment, reflection and learning within the
                             workplace. Each session will cover theory that individuals can
                             take back to work and put into practice. The action learning set
                             element of the programme will allow individuals to learn from
                             one another and develop problem solving skills to grow as a
                             leader. There will be a personal reflection on leadership
                             assessment, along with a leadership action plan and learning
                             log to complete as part of the assessment process.

Requirements of the          A short induction lasting 3 hours
Award                        Minimum 2 hours tutorial guidance
                             Attendance each day of the twelve day programme
                             Personal reflection on leadership assessment
                             Leadership action plan
                             Oral presentation (equivalent to 2000 words)
                             Leadership learning log (this is estimated to take
                             2 to 3 hours per week during the programme

Target Group                 Level 5 Qualifications are suitable for:

                             •    middle managers, especially those who are new to the role,
                                  or who need to enhance their people leading skills OR

                             •    individuals who would not necessarily be identified as
                                  managers, but who have a more senior leadership role or
                                  need more advanced leadership skills at work.

KSF Competencies             Level 3                 Communication
                             Level 3                 Personal and People Development
                             Level 3                 Service Improvement
                             Level 2                 Quality
                             Level 3                 People Management

Applications                 Applications can be made by specific ILM application forms
                             only. Please contact LSDU Administration Services to request
                             a form – tel 0116 2253669 or email LSDU@leicspart.nhs.uk
                             Please see each programme for the closing date for
                             applications.


….. continued

                                 This Learning Guide is available in large print format and
12                    on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                     ILM LEVEL 5 CERTIFICATE IN LEADERSHIP
                     …continued
Dates/Venue          All dates will be held at the Alfred Hill Centre from 9.00 to 4.00

                     Programme L5-08
                     Closing date for applications                                       30 April 2008

                     Induction                                                            11-12 June 2008
                     Leadership Role                                                      3 July 2008
                     Emotional Intelligence/Self Leadership                               3-4 September 2008
                     Direction and Communication                                          1-2 October 2008
                     Presentations                                                        5 November 2008
                     Evaluation                                                           3 December 2008


                     Programme L5-09
                     Closing Date for Applications                                        1 December 2009

                     Induction                                                            14-15 January 2009
                     Leadership Role                                                      4 February 2009
                     Emotional Intelligence/Self Leader                                   4-5 March 2009
                     Direction and Communication                                          1-2 April 2009
                     Presentations                                                        6 May 2009
                     Evaluation                                                           3 June 2009




                         This Learning Guide is available in large print format and
              on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                                                                                                               13
                This Learning Guide is available in large print format and
14   on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                                                                                                Section
                                                                                                        4
                                                                                     Learning and
                                                                                    Development
                                                                                    Opportunities
                                                                                      Available to
                                                                                          All staff
The learning opportunities in this section are available for all staff. For each course we have
specified the target group, however if you feel you would benefit from the training even if it
isn’t aimed specifically at you, then please complete the application form after seeking
agreement from your manager.

The courses available are those that have been commissioned from us by the Leicestershire
Partnership NHS Trust and the PCTs, however if we no longer offer a course that you are
interested in, please contact us and we will record the details to feedback demand to the
organisations.

Attending any of the programmes will contribute towards achieving elements of your KSF. By
attending and then putting your learning into practice in the work place will all be evidence
that will be needed to demonstrate that you are meeting or working towards the appropriate
level of your KSF outline. To help you with this, we have provided as a guide the key KSF
dimensions that relate to each programme




                                   This Learning Guide is available in large print format and
                        on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                                                                                                            15
                          DELIVERING THE MESSAGE – ONE DAY
Content                   You are not alone if the thought of speaking in public scares
                          you. Public speaking is the number one fear many people
                          have. Presenting confidently and persuasively is one of the
                          most sought after skills in today’s workplace. Whether you
                          have experience of giving presentations or are just starting out
                          this programme is for you. This one-day programme will teach
                          you lots of practical techniques so that you can create and
                          present with confidence, clarity and conviction. Getting the
                          message across is crucial to you and to the organisation.

Target Group              Anyone who has to communicate face-to-face

KSF Competencies          Level 2               Communication

Dates/Venue               All dates will be held at the Alfred Hill Centre

                          10 April 2008                                9.30 - 3.30
                          30 September 2008                            9.30 - 3.30
                          12 January 2009                              9.30 - 3.30




                          FOOD SAFETY IN CATERING – LEVEL 2
                          AWARD – ONE DAY
Content                   This is a certified course by the Chartered Institute of
                          Environmental Health and is compulsory for the staff groups
                          below.

Target Group              All disciplines of staff (clinical and non-clinical) who are
                          involved in the preparation of food for serving to patient/clients.

Dates/Venue               All dates will be held at the Alfred Hill Centre

                          17 April 2008                                 9.00 - 4.30
                          13 May 2008                                   9.00 - 4.30 FULL
                          10 June 2008                                  9.00 - 4.30 FULL
                          15 July 2008                                  9.00 - 4.30
                          21 August 2008                                9.00 - 4.30
                          17 September 2008                             9.00 - 4.30
                          8 October 2008                                9.00 - 4.30
                          19 November 2008                              9.00 - 4.30
                          16 December 2008                              9.00 - 4.30
                          21 January 2009                               9.00 - 4.30
                          10 February 2009                              9.00 - 4.30
                          12 March 2009                                 9.00 - 4.30




                              This Learning Guide is available in large print format and
16                 on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                          FOOD HANDLING UPDATE – HALF DAY
Content                   Refresher, awareness and update training of the subjects
                          covered within the foundation course. This is not certified.

Target Group              All disciplines of staff (clinical and non-clinical) who require
                          either refresher training or awareness training who have
                          attained the foundation course.

Dates/Venue               All dates will be held at the Alfred Hill Centre

                          29 April 2008                                2.00 - 4.00
                          29 May 2008                                  2.00 - 4.00
                          9 July 2008                                  2.00 - 4.00
                          28 August 2008                               2.00 - 4.00
                          17 February 2009                             2.00 - 4.00




                          FROM ME TO YOU – ONE DAY
Content                   This one day programme is designed for those who have to
                          deliver training to others, as part of their role. Some people
                          have the knowledge but are not effective at communicating it;
                          others think that because they have seen some one else do it
                          they can adopt their training style. This programme explores
                          the skills needed to deliver and make your training “stick” whilst
                          applying personal qualities and skills to influence your style of
                          delivery.

                          NB: This course was previously known as ‘Train the Trainer’

Target Group              All staff whose post requires them to deliver training or
                          presentations to others

KSF Competencies          Level 2               Personal and People Development

Dates/Venue               All dates will be held at the Alfred Hill Centre

                          30 June 2008                                  9.30 - 3.30
                          28 October 2008                               9.30 - 3.30
                          13 February 2009                              9.30 - 3.30




                              This Learning Guide is available in large print format and
                   on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                                                                                                   17
                          INFLUENTIAL COMMUNICATION – ONE DAY
Content                   Good communication is one of the most important and
                          impressive skills that you can have in today’s workplace. This
                          one-day programme explores the concept that the meaning of
                          communication is the response you get. If the response
                          therefore is not the one you wanted or expected then you need
                          to give yourself more choice in the language you use. Each
                          person has his or her own preferred communication style; this
                          programme allows you to find your own and to adapt it to use
                          with those whose preferred communication style is different.
                          You will also explore the tools and techniques used to establish
                          rapport and looks at ways in which hearing becomes listening.

Target Group              Everyone who needs to communicate effectively

KSF Competencies          Level 2               Communication

Dates/Venue               All dates will be held at the Alfred Hill Centre

                          24 June 2008                                 9.30 - 3.30
                          8 September 2008                             9.30 - 3.30
                          26 November 2008                             9.30 - 3.30
                          9 January 2009                               9.30 - 3.30
                          18 March 2009                                9.30 - 3.30




                              This Learning Guide is available in large print format and
18                 on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                          KSF JOINT DEVELOPMENT REVIEW – ONE
                          DAY
Content                   Appraisal is now a key element in our working lives and the
                          Knowledge and Skills Framework (KSF) is an integral part of
                          the process. Are you confident about KSF and your next
                          Performance Development Review? If you are a manager, are
                          you confident that you are able to carry them out in line with
                          best practice?

                          The morning will focus on the KSF model and cover the
                          preparation of KSF outlines; how they link in with PDRs/PDPs
                          and Agenda for Change. It will offer practical steps in how to
                          put this NHS development tool into practice and how to provide
                          evidence of meeting KSF outlines.

                          The afternoon will focus on the 3 Step Appraisal:-
                          Step 1 Personal Development Review/Appraisal
                          Step 2 Evidencing and meeting KSF outlines
                          Step 3 Personal Development Plans

                          This workshop provides an ideal opportunity to get up to speed
                          with the process and documentation. Can you afford to miss
                          it?

Target Group              All staff

KSF Competencies          This workshop will assist participants to become more familiar
                          with the use of KSF job outlines within the appraisal and
                          personal development planning process.

Dates/Venue               All dates will be held at the Alfred Hill Centre

                          4 April 2008                                   9.30 - 4.00
                          16 May 2008                                    9.30 - 4.00
                          6 June 2008                                    9.30 - 4.00
                          16 September 2008                              9.30 - 4.00
                          27 October 2008                                9.30 - 4.00
                          3 November 2008                                9.30 - 4.00
                          16 January 2009                                9.30 - 4.00
                          20 February 2009                               9.30 - 4.00
                          19 March 2009                                  9.30 - 4.00




                              This Learning Guide is available in large print format and
                   on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                                                                                                   19
                          MANAGEMENT INDUCTION – WHAT AN
                          OPERATIONAL MANAGER NEEDS TO KNOW
Content                   This course covers and touches on: recruitment and selection;
                          an employee’s contractual changes; payroll forms; annual
                          leave calculations; exit questionnaires; policies and procedures
                          (access and advice); case studies on sickness absence,
                          harassment and bullying, grievance, performance and conduct;
                          incident reporting and root cause analysis; Further reference
                          will also be made to other courses to assist with your
                          development.

Target Group              All new starters with line management responsibility. Existing
                          line managers can also attend as essential training to
                          undertake their normal day to day responsibility and to update
                          on current HR processes.

KSF Competencies          Level 2               Personal and People Development
                          Level 2               Service Improvement
                          Level 2               Quality

Dates/Venue               All dates will be held at the Alfred Hill Centre from 9.30 to 3.30.

                          7 April 2008                                          6 May 2008
                          20 August 2008                                        3 October 2008
                          15 December 2008                                      19 February 2009



                          THE MANAGER’S TOOLKIT – THREE DAYS
Content                   If you are new to the role of manager/supervisor, you may be
                          considering how to maximise your current skills and abilities.
                          This programme looks at coaching and communication, in
                          relation to the personal development planning process. It
                          provides an opportunity to explore the skills needed to value
                          difference; implement policy, and build up tips and ideas for
                          your own personal toolkit. Chairing meetings, managing
                          performance, equality and diversity – part of daily life for you?
                          Then these three days are what you have been waiting for.

Target Group              Practising managers and supervisors

KSF Competencies          Level 2               Communication
                          Level 2               Quality
                          Level 1               Equality and Diversity
                          G6                    People Management

Dates/Venue               All dates will be held at the Alfred Hill Centre from 9.30 to 3.30.

                          21-23 April 2008 - FULL                               25-27 June 2008
                          20-22 October 2008                                    28-30 January 2009

                              This Learning Guide is available in large print format and
20                 on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                          MANDATORY TRAINING WORKSHOP -
                          LEICESTER CITY PCT AND LEICESTERSHIRE
                          COUNTY AND RUTLAND PCT STAFF ONLY –
                          TWO DAYS
Content                   The mandatory training workshop is a two day programme
                          consisting of 8 topics. These topics have been agreed by the
                          PCTs as a minimum level of mandatory training that all staff
                          should receive at least every 3 years. The topics are:
                          safeguarding vulnerable people; information governance; back
                          injury prevention; equality and diversity; personal safety
                          (meeting conflict resolution requirements); health and safety;
                          fire and infection control.

Target Group              All staff will receive this training as part of their induction. Staff
                          must then be updated every three years.

KSF Competencies          Level 1b                Communication
                          Level 2b                Communication
                          Level 1                 Health, Safety and Security
                          Level 1                 Quality

Dates/Venue               1-2 April 2008                             9.00- 4.30                    Alfred Hill Centre
                          9-10 April 2008                            9.00- 4.30                    Alfred Hill Centre
                          14-15 April 2008                           9.00- 4.30                    Lakeside House
                          14-15 April 2008                           9.00- 4.30                    Alfred Hill Centre
                          17-18 April 2008                           9.00- 4.30                    Alfred Hill Centre
                          17-18April 2008                            9.00- 4.30                    Hinckley Hospital
                          21-22 April 2008                           9.00- 4.30                    Lakeside House
                          24-25 April 2008                           9.00- 4.30                    Alfred Hill Centre
                          24-25 April 2008                           9.00- 4.30                    Hinckley Hospital
                          28-29 April 2008                           9.00- 4.30                    Alfred Hill Centre
                          1-2 May 2008                               9.00- 4.30                    Alfred Hill Centre
                          7-8 May 2008                               9.00- 4.30                    Hinckley Hospital
                          12-13 May 2008                             9.30- 4.30                    Alfred Hill Centre
                          15-16 May 2008                             9.00- 4.30                    Alfred Hill Centre
                          15-16 May 2008                             9.00- 4.30                    Lakeside House
                          19-20 May 2008                             9.00- 4.30                    Lakeside House
                          22-23 May 2008                             9.00- 4.30                    Lakeside House
                          29-30 May 2008                             9.00- 4.30                    Alfred Hill Centre
                          2-3 June 2008                              9.00- 4.30                    Alfred Hill Centre
                          5-6 June 2008                              9.00- 4.30                    Woodgate, L’boro
                          9-10 June 2008                             9.00- 4.30                    Lakeside House
                          12-13 June 2008                            9.00- 4.30                    Hinckley Hospital
                          19-20 June 2008                            9.00- 4.30                    Mkt Harboro’ Hosp
                          26-27 June 2008                            9.00- 4.30                    Hinckley Hospital
                          2-3 July 2008                              9.00- 4.30                    Alfred Hill Centre
                          10-11 July 2008                            9.00- 4.30                    Alfred Hill Centre
                          14 -15July 2008                            9.00- 4.30                    Alfred Hill Centre
                          17-18 July 2008                            9.00- 4.30                    Alfred Hill Centre
                          24-25 July 2008                            9.00- 4.30                    Alfred Hill Centre

                              This Learning Guide is available in large print format and
                   on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                                                                                                                        21
Mandatory Training          7-8 August 2008                            9.00- 4.30                    Alfred Hill Centre
Workshops – Leicester       11-12 August 2008                          9.00- 4.30                    Alfred Hill Centre
City PCT/Leicestershire     14-15 August 2008                          9.00- 4.30                    Alfred Hill Centre
County and Rutland          21-22 August 2008                          9.00- 4.30                    Alfred Hill Centre
PCT Staff only…..           28-29 August 2008                          9.00- 4.30                    Hinckley Hospital
continued                   1-2 September 2008                         9.00- 4.30                    Alfred Hill Centre
                            4-5 September 2008                         9.00- 4.30                    Alfred Hill Centre
                            4-5 September 2008                         9.00- 4.30                    Woodgate, L’boro
                            11-12 September 2008                       9.00- 4.30                    Alfred Hill Centre
                            11-12 September 2008                       9.00- 4.30                    Melton Hospital
                            15-16 September 2008                       9.00- 4.30                    Alfred Hill Centre
                            18-19 September 2008                       9.00- 4.30                    Woodgate, L’boro
                            18-19 September 2008                       9.00- 4.30                    Mkt Harboro’ Hosp
                            25-26 September 2008                       9.00- 4.00                    Hinckley Hospital
                            25-26 September 2008                       9.00- 4.30                    Alfred Hill Centre
                            29-30 September 2008                       9.00- 4.30                    Alfred Hill Centre
                            2-3 October 2008                           9.00- 4.30                    Alfred Hill Centre
                            2-3 October 2008                           9.00- 4.30                    Woodgate, L’boro
                            9-10 October 2008                          9.00- 4.30                    Alfred Hill Centre
                            9-10 October 2008                          9.00- 4.30                    Melton Hospital
                            16-17 October 2008                         9.00- 4.30                    Mkt Harboro’ Hosp
                            23-24 October 2008                         9.00- 4.30                    L’boro Hospital
                            23-24 October 2008                         9.00- 4.30                    Alfred Hill Centre
                            27-28 October 2008                         9.00- 4.30                    Alfred Hill Centre
                            30-31 October 2008                         9.00- 4.30                    Mkt Harboro’ Hosp
                            5-6 November 2008                          9.00- 4.30                    Alfred Hill Centre
                            6-7 November 2008                          9.00- 4.30                    Woodgate, L’boro
                            12-13 November 2008                        9.00- 4.30                    L’boro Hospital
                            17-18 November 2008                        9.00- 4.30                    Hinckley Hospital
                            19-20 November 2008                        9.00- 4.30                    L’boro Hospital
                            20-21 November 2008                        9.00- 4.30                    Alfred Hill Centre
                            24-25 November 2008                        9.00- 4.30                    Alfred Hill Centre
                            27-28 November 2008                        9.00- 4.30                    Alfred Hill Centre
                            4-5 December 2008                          9.00- 4.30                    Alfred Hill Centre
                            11-12 December 2008                        9.00- 4.30                    Alfred Hill Centre
                            11-12 December 2008                        9.00- 4.30                    L’boro Hospital
                            16-17 December 2008                        9.00- 4.30                    Alfred Hill Centre
                            18-19 December 2008                        9.00- 4.30                    Alfred Hill Centre




                                This Learning Guide is available in large print format and
22                   on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                          MANDATORY TRAINING WORKSHOP –
                          LEICESTERSHIRE PARTNERSHIP NHS TRUST
                          STAFF ONLY – TWO DAYS
Content                   The mandatory training workshop is a two day programme
                          consisting of 8 topics. These topics have been agreed by the
                          Trust as a minimum level of mandatory training that all staff
                          should receive at least every 3 years. The topics are:
                          safeguarding vulnerable people; information governance; back
                          injury prevention; equality and diversity; personal safety
                          (meeting conflict resolution requirements); health and safety;
                          care programme approach level 1 and infection control.

Target Group              All staff will receive this training as part of their induction. Staff
                          must then be updated every three years.

KSF Competencies          Level 1b                Communication
                          Level 2b                Communication
                          Level 1                 Health, Safety and Security
                          Level 1                 Quality

Dates/Venue                1-2 April 2008                              9.00 - 4.30                 Towers Hospital
                           10-11 April 2008                            9.00 - 4.30                 Towers Hospital
                           28-29 April 2008                            9.00 - 4.30                 Towers Hospital
                           8-9 May 2008                                9.00 - 4.30                 Evington Centre
                           19-20 May 2008                              9.00 - 4.30                 Towers Hospital
                           27-28 May 2008                              9.00 - 4.30                 Towers Hospital
                           5-6 June 2008                               9.00 - 4.30                 Towers Hospital
                           12-13 June 2008                             9.00 - 4.30                 Evington Centre
                           16-17 June 2008                             9.00 - 4.30                 Towers Hospital
                           23-24 June 2008                             9.00 - 4.30                 Towers Hospital
                           26-27 June 2008                             9.00 - 4.30                 Towers Hospital
                           7-8 July 2008                               9.00 - 4.30                 Mansion House
                           30-31 July 2008                             9.00 - 4.30                 Alfred Hill Centre
                           7-8 August 2008                             9.00 - 4.30                 Towers Hospital
                           14-15 August 2008                           9.00 - 4.30                 Towers Hospital
                           18-19 August 2008                           9.00 - 4.30                 Towers Hospital
                           21-22 August 2008                           9.00 - 4.30                 Towers Hospital
                           8-9 September 2008                          9.00 - 4.30                 Towers Hospital
                           22-23 September 2008                        9.00 - 4.30                 Evington Centre
                           6-7 October 2008                            9.00 - 4.30                 Towers Hospital
                           13-14 October 2008                          9.00 - 4.30                 Towers Hospital
                           16-17 October 2008                          9.00 - 4.30                 Mansion House
                           20-21 October 2008                          9.00 - 4.30                 Towers Hospital
                           30-31 October 2008                          9.00 - 4.30                 Mansion House
                           3-4 November 2008                           9.00 - 4.30                 Towers Hospital
                           10-11 November 2008                         9.00 - 4.30                 Towers Hospital
                           13-14 November 2008                         9.00 - 4.30                 Evington Centre
                           24-25 November 2008                         9.00 - 4.30                 Towers Hospital
                           8-9 December 2008                           9.00 - 4.30                 Towers Hospital
                           15-16 December 2008                         9.00 - 4.30                 Towers Hospital

                              This Learning Guide is available in large print format and
                   on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                                                                                                                        23
                          MEDIATION SKILLS – ONE DAY
Content                   ‘To intervene (in a dispute); to bring about agreement’

                          This one-day course looks at managing conflict in the
                          workplace and provides an opportunity to explore the skills
                          required when taking on the role of mediator/facilitator in
                          workplace disagreements.

Target Group              First line managers

KSF Competencies          Level 2               Communication
                          Level 1               Personal and People Development

Dates/Venue               All dates will be held at the Alfred Hill Centre

                          14 May 2008                                   9.30 - 3.30 FULL
                          7 July 2008                                   9.30 - 3.30
                          12 September 2008                             9.30 - 3.30
                          4 November 2008                               9.30 - 3.30
                          22 January 2009                               9.30 - 3.30




                          MINUTE TAKING – HALF DAY
Content                   Minute taking is an essential skill for anyone in an
                          administration role and this half day course outlines the
                          methods and procedures required to produce accurate
                          accounts of meetings. At the end of the course delegates
                          should be able to: understand the purpose of recording
                          meetings; produce an accurate record of the meeting; produce
                          notes from the meeting in an acceptable minute format. The
                          key themes are to gain the knowledge and understanding of
                          the purpose of the meeting, agendas, minutes and
                          abbreviations and how to take notes and write up minutes by
                          selecting relevant points. You will also be given hints and tips
                          on how to make the minute taking process less stressful!!

Target Group               Anyone who needs to take minutes as part of their role.

KSF Competencies          Level 1               Communication
                          Level 1               Personal and People Development
                          Level 1               Quality

Dates/Venue               All dates will be held at the Alfred Hill Centre

                          9 May 2008                                   1.00 - 4.30
                          23 October 2008                               9.30 - 1.00
                          5 January 2009                                9.30 - 1.00



                              This Learning Guide is available in large print format and
24                 on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                          PERFORMANCE MANAGEMENT – HALF DAY
Content                   Whilst managing the performance of staff in the workplace can
                          be both challenging and rewarding, it is also an essential part of
                          the managers/supervisors role. This day explores performance
                          management and a variety of tips, tools and techniques to
                          support you in managing performance effectively.

Target Group              Practising managers and supervisors

KSF Competencies          Level 1               Communication
                          Level 1               Equality and Diversity
Dates/Venue               Level 2               Personal and People Development

                          All dates will be held at the Alfred Hill Centre

                          15 May 2008                                   9.30 - 12.30 FULL
                          19 August 2008                                1.00 - 4.00
                          19 November 2008                              9.30 - 12.30
                          13 January 2009                               1.00 - 4.00
                          3 March 2009                                  9.30 - 12.30



                          POSITIVE PERSONAL GROWTH – 3 DAYS
Content                   If you don’t feel good about yourself, there is a good chance you
                          do not perform to your full potential. This programme will give
                          you the opportunity to experience and acknowledge your
                          contribution to your own personal development and to the
                          success of your team, service and the organisation. You will
                          look at the way in which you can ensure that you have the self
                          belief to make the most of your skills and knowledge and to
                          perform to the best of your ability at all times within the
                          workplace.

                          The course will explore: individual goal setting; tools/techniques
                          for building confidence and self esteem; assertiveness
                          techniques and how to manage stress; how to use constructive
                          criticism in our own and others development and how to stay
                          motivated when the going gets tough.

Target Group              Anyone who wishes to develop their own personal development.

KSF Competencies          Level 2               Personal and People Development

Dates/Venue               All dates will be held at the Alfred Hill Centre

                          19-21 May 2008                                9.30 - 3.30
                          22-24 September 2008                          9.30 - 3.30
                          10-12 December 2008                           9.30 - 3.30
                          10-12 March 2009                              9.30 - 3.30

                              This Learning Guide is available in large print format and
                   on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                                                                                                   25
                          PROJECT MANAGEMENT – ONE DAY
Content                   Projects exist throughout organisations, ranging from small
                          department activities such as organising a time out day, to much
                          larger projects such as implementing a new computer system.
                          This one day course provides an introduction to a project
                          management methodology known as Prince2. It will provide a
                          structure for the management and organisation of a project
                          whatever the size.

Target Group              Anyone who is currently involved or likely to be involved in
                          project management.

KSF Competencies          Level 2               Services and Project Management

Dates/Venue               All dates will be held at the Alfred Hill Centre

                          13 June 2008                                  9.30 - 3.30
                          11 September 2008                             9.30 - 3.30
                          20 January 2009                               9.30 - 3.30




                          RECRUITMENT AND SELECTION PROGRAMME –
                          TWO DAYS
Content                   This programme includes: awareness of equality and diversity
                          legislation, equal opportunities policies, job descriptions, person
                          specifications, advertising, shortlisting and planning and
                          preparing for effective interviews. A practical session enables
                          participants to interview selected candidates while their own
                          performance is assessed and feedback and discuss key points.

                          Anyone who is currently involved or likely to be involved in the
Target Group              recruitment and selection process.

                          Level 1                Communication
KSF Competencies          Level 1                People and Personal Development
                          Level 2                Quality
                          Level 1                Equality and Diversity

Dates/Venue               All dates will be held at the Alfred Hill Centre

                          7-8 May 2008                                 9.30 - 4.00 FULL
                          3-4 June 2008                                9.30 - 4.00
                          5-6 August 2008                              9.30 - 4.00
                          6-7 October 2008                             9.30 - 4.00
                          20-21 November 2008                          9.30 - 4.00
                          6-7 January 2009                             9.00 - 4.00
                          11-12 February 2009                          9.30 - 4.00


                              This Learning Guide is available in large print format and
26                 on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                          RECRUITMENT AND SELECTION UPDATE –
                          ONE DAY
Content                   Are you already experienced in the recruitment and selection
                          process? Do you feel totally confident that you are still working
                          in line with best practice standards? If you are not 100% certain
                          then come and join other colleagues to refresh and up date on
                          current requirements in relation to equality and diversity and the
                          recruitment process

Target Group              Anyone who has attended the 2 day Recruitment and Selection
                          Programme more than 3 years ago.

KSF Competencies          Level 1       Communication
                          Level 1       People and Personal Development
                          Level 2       Quality
                          Level 1       Equality and Diversity

Dates/Venue               All dates will be held at the Alfred Hill Centre from 9.30 to 3.30.

                          14 April 2008                                  4 July 2008
                          10 September 2008                             18 November 2008
                          9 December 2008                                2 February 2009
                          9 March 2009                                   17 March 2009




                          SAME/DIFFERENCE – ONE DAY
Content                   Equality and Diversity – two words that are familiar to us all but
                          in practical terms, what do they mean in relation to our
                          everyday lives? How do they relate to our job roles and
                          workplace? This one-day workshop allows you to explore these
                          topics, focusing on the values and principles as well as
                          exploring current legislation.

Target Group              All staff

KSF Competencies          Level 1               Equality and Diversity

Dates/Venue               All dates will be held at the Alfred Hill Centre from 9.30 to 3.30

                          11 April 2008                                22 May 2008
                          2 June 2008                                  15 July 2008
                          15 August 2008                               19 September 2008
                          8 October 2008                               7 November 2008
                          8 December 2008                              15 January 2009
                          18 February 2009                             24 March 2009




                              This Learning Guide is available in large print format and
                   on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                                                                                                   27
                          WHAT CUSTOMERS? – HALF DAY
Content                   This programme is designed to build on the basic concepts of
                          customer care and to provoke and stimulate fresh thinking as
                          well as providing practical ideas that can be applied
                          immediately in the workplace. Customers no longer expect
                          high levels of customer care they demand it! The course
                          concentrates on who are your customers and the different
                          expectations each customer group has. It will explore the
                          techniques that can be used to cope with difficult, angry and
                          complaining customers so that both customer and service
                          provider get what is needed or required. It will demonstrate the
                          consequences of poor customer service and the benefits of
                          providing a quality service

Target Group              All staff that come into contact with customers either face to
                          face or over the telephone

KSF Competencies          Level 2               Service Improvement

Dates/Venue               All dates will be held at the Alfred Hill Centre

                          23 June 2008                                9.30 - 12.30
                          31 October 2008                             9.30 - 12.30
                          9 February 2009                             1.00 – 4.00




                              This Learning Guide is available in large print format and
28                 on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                                                                                                Section
                                                                                                        5
                                                                     Moving and
                                                                Handling Training
The Learning, Skills & Development Unit provides a wide range of services which relate to
manual handling activities within the Leicestershire Partnership NHS Trust, primary care trusts
and other external organisations across Leicestershire.

The Unit aims to:

      To provide evidence based, up to date training, for all staff groups;
      To advise on manual handling risk assessments;
      To advise on appropriate equipment;
      To provide incident/accident advice on manual handling related incidents/injuries.


Attending any of the Moving and Handling programmes will contribute towards achieving
elements of your KSF. By attending and then putting your learning into practice in the work
place will all be evidence that will be needed to demonstrate that you are meeting or working
towards the appropriate level of your KSF outline. To help you with this, we have provided as
a guide the key KSF dimensions that relate to each programme

For further information on any of the following courses, please contact:

      Paul Hilton, Moving and Handling Coordinator. Tel: 0116 225 5489.




                                   This Learning Guide is available in large print format and
                        on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                                                                                                            29
                          MANUAL HANDLING                                      RISK           ASSESSMENT   –
                          TWO DAY
Content                   This two day course is designed to provide staff with the
                          theoretical knowledge and practical skills required to carry out
                          moving and handling risk assessments within their work
                          environments, in line with the Management of Health and Safety
                          at Work Regulations (1999) and the Manual Handling
                          Operations Regulations (1992).

                          Ongoing support will be provided for staff upon completion of
                          the course. Once you have completed the two day course you
                          should remain updated by attending a one day refresher every
                          three years.

Target Group              Open to all grades of staff that will have their manager’s support
                          and that have the ability to work in partnership

KSF Competencies          Level 3           Health, Safety and Security
                          Level 3           Protection of Health and Wellbeing
                          Level 2           Enablement to Address Health & Wellbeing Needs
                          Level 1           Provision of Care to Meet Health & Wellbeing Needs
                          Level 1           Equipment and Devices to Meet Health & Wellbeing
                                            Needs

Applications              Via application form to the Learning, Skills & Development Unit

Dates/Venue               All dates will be held at the Alfred Hill Centre

                          24-25 June 2008                                   9.00 - 4.00
                          30 Sept – 1 Oct 2008                              9.00 - 4.00
                          1-2 December 2008                                 9.00 - 4.00
                          10-11 March 2009                                  9.00 - 4.00




                              This Learning Guide is available in large print format and
30                 on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                          MANUAL HANDLING RISK ASSESSMENT
                          UPDATE – ONE DAY
Content                   This one-day course is designed to update staff who have
                          completed the initial Moving and Handling Risk Assessment
                          course. It is recommended that this staff group attend an update
                          every three years.

Target Group              Existing Moving and Handling Risk Assessors.

KSF Competencies          Level 3           Health, Safety and Security
                          Level 3           Protection of Health and Wellbeing
                          Level 2           Enablement to Address Health & Wellbeing Needs
                          Level 1           Provision of Care to Meet Health & Wellbeing Needs
                          Level 1           Equipment and Devices to Meet Health & Wellbeing
                                            Needs

Applications              Via application form to the Learning, Skills & Development Unit

Dates/Venue               All dates will be held at the Alfred Hill Centre

                          22 April 2008                                      9.00 - 4.00
                          8 July 2008                                        9.00 - 4.00
                          26 November 2008                                   9.00 - 4.30




                              This Learning Guide is available in large print format and
                   on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                                                                                                   31
                            PATIENT HANDLING TRAINER UPDATES
Content                     This one-day event is for existing Patient Handling Trainers.
                            The day will update the trainer in moving and handling issues
                            and also problem solving moving and handling issues relevant
                            to their practice.

                            The allocated days will be PCT / Directorate specific.

Target Group                Existing Patient Handling Trainers.

KSF Competencies            Level 3         Health, Safety and Security
                            Level 3         Protection of Health and Wellbeing
                            Level 2         Enablement to Address Health & Wellbeing Needs
                            Level 1         Provision of Care to Meet Health & Wellbeing Needs
                            Level 1         Equipment and Devices to Meet Health & Wellbeing
                                            Needs

Applications                Paul Hilton, Moving & Handling Coordinator                             0116 225 5489

Dates/Venue                 All dates will be held at the Alfred Hill Centre from 9.30-4.00

                            14 April 2008    LCRPCT – Melton, Rutland & Harb’ Area
                            15 April 2008    LPT – Learning Disabilities
                            16 April 2008    LCRPCT – Hinckley & Bosworth Area
                            17 April 2008    LPT – Learning Disabilities
                            18 April 2008    LCRPCT - Melton, Rutland & Harb’ Area
                            21 April 2008    LCRPCT – Children’s Services
                            6 May 2008       LPT - Adult Mental Health
                            7 May 2008       LPT – Mental Health Services for Older
                                             People/ Specialist Mental Health Services
                            13 May 2008       LPT – Mental Health Services for Older
                                             People/ Specialist Mental Health Services
                            14 May 2008      LPT – Adult Mental Health
                            15 May 2008      LCRPCT – Charnwood & NW Leics Area
                            16 May 2008      LCRPCT – South Leicestershire Area
                            20 May 2008      LCRPCT – Charnwood & NW Leics Area
                            27 May 2008      LOROS
                            28 May 2008      LCRPCT – Charnwood & NW Leics Area
                            29 May 2008      LPT – Adult Mental Health
                            3 June 2008      LCRPCT – Charnwood & NW Leics Area
                            4 June 2008      Leicester City PCT
                            9 June 2008      LCRPCT – South Leicestershire Area
                            10 June 2008     Leicester City PCT
                            6 October 2008   Nursery Nurses
                            7 October 2008   Nursery Nurses
                            10 November 2008 Mop Up Session
                            11 November 2008 Mop Up Session




                              This Learning Guide is available in large print format and
32                 on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                          PATIENT HANDLING UPDATE –
                          LEICESTER CITY PCT STAFF ONLY
Content                   This course provides the opportunity for staff to problem solve in
                          relation to moving and handling. Staff will be given the
                          opportunity to practice moving and handling scenarios within a
                          safe environment and to discuss moving and handling issues
                          that relate to their own work areas.

Target Group              Clinical Staff

KSF Competencies          Level 1           Health, Safety and Security
                          Level 1           Protection of Health and Wellbeing
                          Level 1           Enablement to Address Health & Wellbeing Needs
                          Level 1           Provision of Care to Meet Health & Wellbeing Needs
                          Level 1           Equipment and Devices to Meet Health & Wellbeing
                                            Needs

Dates/Venue/              Please contact Alec Cullan on 0116 295 4188 or Kerrie Heath
Applications              on 0116 295 1148 for further information.




                          PATIENT HANDLING UPDATE – LEARNING
                          DISABILITIES (MOVING AND HANDLING)
Content                   This course provides the opportunity for staff to problem solve in
                          relation to moving and handling. Staff will be given the
                          opportunity to practice moving and handling scenarios within a
                          safe environment and to discuss moving and handling issues
                          that relate to their own work areas.

Target Group              Learning Disabilities Support Staff (qualified and unqualified)
                          that work with clients.

KSF Competencies          Level 1           Health, Safety and Security
                          Level 1           Protection of Health and Wellbeing
                          Level 1           Enablement to Address Health & Wellbeing Needs
                          Level 1           Provision of Care to Meet Health & Wellbeing Needs
                          Level 1           Equipment and Devices to Meet Health & Wellbeing
                                            Needs

Dates/Venue/              This information will be circulated locally with full details of dates
Applications              and application process.




                              This Learning Guide is available in large print format and
                   on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                                                                                                   33
                          PEOPLE HANDLER KEY WORKER CERTIFICATE –
                          FIVE DAYS
Content                   This five day course enables clinical staff to gain an advanced
                          practical and theoretical knowledge of patient handling
                          techniques. Following the course, the participants will be
                          expected to deliver local patient handling update sessions.
                          Ongoing support is provided following the course. Any member
                          of staff interested in applying for the course needs the support of
                          their manager.

Target Group              Clinical Staff who wish to become Patient Handling Trainers

KSF Competencies          Level 3           Health, Safety and Security
                          Level 3           Protection of Health and Wellbeing
                          Level 2           Enablement to Address Health & Wellbeing Needs
                          Level 1           Provision of Care to Meet Health & Wellbeing Needs
                          Level 1           Equipment and Devices to Meet Health & Wellbeing
                                            Needs

Applications              Sue Deakin, Moving & Handling Facilitator                                0116 295 8976

Dates/Venue               All dates will be held at the Alfred Hill Centre

                          28 Apr – 2 May 2008                               9.30-4.30
                          15-19 September 2008                              9.30-4.30
                          8-12 December 2008                                9.30-4.30




                              This Learning Guide is available in large print format and
34                 on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                                                                                                Section
                                                                                                           6
                                                                      Clinical Mandatory
                                                                        Training for Leics
                                                                         Partnership NHS
                                                                          Trust Staff Only
One of the key objectives of the NHS is to ensure safe practice. This is part of the
requirements of the Healthcare Standards and is complemented by the Clinical Negligence
Scheme for Trusts (CNST) which actively encourages the implementation of risk management
procedures and policies aimed at minimising risk by having appropriately trained staff. Clinical
Mandatory Training is part of this programme to ensure safe practice.

Please refer to the table below (and overleaf) regarding Clinical Mandatory Training
requirements to assist you in determining your training needs:

  Staff Group                             Type of Training                                      Update requirement

  Unregistered Nurses eg                  Breakaway; MAPA 3-day or                              Annually
  Health Care Support Worker              5-day or SCIP depending on
  and Allied Health Care                  the environment
  Professional Assistants
  ie OT/Physio Assistants                 Resuscitation - Level 1                               Annually

                                          CPA - Level 1                                         Every 3 years

 Staff Group                            Type of Training                                      Update requirement

 Nurse, defined as a Qualified          CPA – Level 2                                         No longer than 3 years
 Practitioner, may be identified
 n some areas as Community              Breakaway, MAPA 3-day or 5-                           Annually
 Nurse, Nurse Practitioner              day or SCIP depending on the
 And Officer etc                        environment
                 ….. continued

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                                                                                                                       35
Nurse …. continued                    Resuscitation – Level 1                               Annually

                                      Rapid Tranquillisation                                No longer than 3 years
                                      (in patient/day care only)

                                      Medicines Management                                  No longer than 3 years

Staff Group                           Type of Training                                      Update requirement

Allied Healthcare Professions,        CPA – Level 2                                         No longer than 3 years
ie Physios, OTs,
Psychologists, Social Workers         Breakaway, MAPA 3-day or 5-                           Annually
and other Therapists                  day or SCIP depending on the
                                      environment

                                      Resuscitation – Level 1                               Annually

Staff Group                           Type of Training                                      Update Requirement

Nurse Co-ordinator, defined           CPA – Level 3                                         No longer than 3 years
as a Senior Nurse with added
responsibilities                      Breakaway, MAPA 3-day or 5-                           Annually
eg co-ordinating an Inpatient         day and/or SCIP depending
unit, managing Medical/               on the environment
Psychiatric Emergencies etc.
                                      Resuscitation – Level 2                               No longer than annually

                                      Medicines Management                                  No longer than 3 years
                                      (in patient / day care only)

                                      Rapid Tranquillisation                                No longer than 3 years

Staff Group                           Type of Training                                      Update Requirement

Medical, defined as                   CPA – Level 3                                         No longer than 3 years
Consultant Psychiatrist,
Specialist Registrar (SpR),           Breakaway, MAPA 3 day or 5                            No longer than annually
Staff Grade and Senior House          day or SCIP depending on the
Officer (SHO)                         environment

                                      Resuscitation – Level 3                               No longer than annually

                                      Medicines Management                                  No longer than 3 years

                                      Rapid Tranquillisation                                No longer than 3 years




                                 This Learning Guide is available in large print format and
36                    on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                          CARE PROGRAMME APPROACH (CPA) – LEVEL 1
Content                   This subject is included as part of the 2 day Mandatory
                          Training Programme (see page 23) and covers: principles of
                          CPA, background to CPA, roles and responsibilities of CPA
                          care coordinator, CPA planning, risk assessment and
                          management.

Target Group              All healthcare and clinical staff who come into contact with
                          clients.

KSF Competencies          By attending this programme and putting your learning into
                          practice in the workplace, you will contribute to the evidence
                          needed during your PDP/JDR to demonstrate that you are
                          meeting/working towards the appropriate level of your KSF
                          Outline. The KSF dimensions contributed towards as a
                          minimum are:

                          Core:                 Level 1               Communication
                                                Level 1               Personal & People Development
                                                Level 1               Service Improvement
                                                Level 1               Quality
                                                Level 1               Equality and Diversity

                          Specific:             Health and Wellbeing Dimensions as specified in
                                                your KSF Outline at Level 1

Applications              Via application form to the Learning, Skills & Development Unit

Dates/Venue               See dates for the Mandatory Training Workshop held at the
                          Alfred Hill Centre




                              This Learning Guide is available in large print format and
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                                                                                                      37
                          CARE PROGRAMME APPROACH (CPA) – LEVEL 2
Content                   This covers: robust CPA ie understanding the CPA process
                          and how it works including the importance of roles and
                          responsibilities, including administrative responsibilities, within
                          the CPA process; service user & carer involvement; the role of
                          Care Co-ordinators; contingency/crisis planning and service
                          specific assessment tools.

Target Group              All clinical staff involved in CPA delivery

KSF Competencies          By attending this programme and putting your learning into
                          practice in the workplace, you will contribute to the evidence
                          needed during your PDP/JDR to demonstrate that you are
                          meeting/working towards the appropriate level of your KSF
                          Outline. The KSF dimensions contributed towards as a
                          minimum are:

                          Core:                 Level 1               Communication
                                                Level 1               Personal & People Development
                                                Level 2               Service Improvement
                                                Level 1               Quality
                                                Level 2               Equality and Diversity

                          Specific:             Health and Wellbeing Dimensions as specified in
                                                your KSF Outline to at least Level 1

Applications              CPA Level 2 training is Directorate specific and the
                          responsibility of service directors through Directorate CPA
                          leads and delegated managers.

Dates/Venue               Organised within each area so please contact the appropriate
                          person as necessary




                              This Learning Guide is available in large print format and
38                 on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                          CARE PROGRAMME APPROACH (CPA) – LEVEL 3
                          – ONE DAY
Content                   This one day programme covers: background to CPA; roles
                          and responsibilities of CPA care coordinator; CPA planning;
                          risk assessment and management.

Target Group              All clinically qualified and registered staff involved in CPA
                          delivery; ie Care coordinators, medical staff and support staff
                          groups involved in CPA assessments.

KSF Competencies          [NB these apply to non-medical staff only]. By attending this
                          programme and putting your learning into practice in the
                          workplace, you will contribute to the evidence needed during
                          your PDP/JDR to demonstrate that you are meeting/working
                          towards the appropriate level of your KSF Outline. The KSF
                          dimensions contributed towards as a minimum are:

                          Core:                 Level 2               Communication
                                                Level 2               Personal & People Development
                                                Level 2               Service Improvement
                                                Level 2               Quality
                                                Level 2               Equality and Diversity

                          Specific:             Health and Wellbeing Dimensions as specified in
                                                your KSF Outline at Level 1/2

Applications              Via application form to the Learning, Skills & Development Unit

Dates/Venue               All dates will be held at the Alfred Hill Centre

                          14 April 2008                                      9.00 - 4.45
                          23 May 2008                                        9.00 - 4.45
                          30 June 2008                                       9.00 - 4.45
                          23 July 2008                                       9.00 - 4.45
                          26 August 2008                                     9.00 - 4.45
                          19 September 2008                                  9.00 - 4.45
                          22 October 2008                                    9.00 - 4.45
                          8 December 2008                                    9.00 - 4.45
                          7 January 2009                                     9.00 - 4.45
                          18 February 2009                                   9.00 - 4.45
                          24 March 2009                                      9.00 - 4.45




                              This Learning Guide is available in large print format and
                   on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                                                                                                      39
                             MANAGING ACTUAL OR POTENTIAL
                             AGGRESSION (MAPA), DISENGAGEMENT –
                             ONE DAY
Content                      This one day course aims to equip participants with principle
                             based skills to escape face to face violence and aggression in
                             the workplace. The content emphasises the use of
                             communication to recognise and diffuse potential aggression,
                             as well as the safe use of physical skills to escape attack.
                             Once you have completed the course you must attend an
                             annual half day update. It is the responsibility of staff to ensure
                             their attendance on the relevant update.

Target Group                 This course should be attended by all staff that work in clinical
                             areas (but not as part of a care team), in wards, day hospitals
                             and all units where service users are visiting or resident. (or
                             this may include domestic staff, ward clerks or reception staff)

KSF Competencies              [NB these apply to non-medical staff only]. By attending this
                             programme and putting your learning into practice in the
                             workplace, you will contribute to the evidence needed during
                             your PDP/JDR to demonstrate that you are meeting/working
                             towards the appropriate level of your KSF Outline. The KSF
                             dimensions contributed towards as a minimum are:

                             Core                  Level 1/2             Communication
                                                   Level 1               Personal & People Development
                                                   Level 2               Health, safety and security
                                                   Level 1               Service Improvement
                                                   Level 1               Quality
                                                   Level 2               Equality and Diversity

                             Specific              Health and Wellbeing Dimensions as specified in
                                                   your KSF Outline at Level 1/2

Further Information          The PMA team offer training and ongoing support to all staff
                             working in clinical areas. If you have any questions on the
                             management and reduction of violence within your area of
                             work please contact one of the trainers at the MAPA training
                             room Tel 2953174.

                             If your team would like support on specific areas of care
                             relevant to an individual you are working with or has contact
                             with the service, you can make a referral to the team either by
                             phone or referral form. We will contact you to discuss and
                             arrange a visit as necessary.

Applications                 Via application form to the Learning, Skills & Development Unit


….continued

                                 This Learning Guide is available in large print format and
40                    on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                      MANAGING ACTUAL OR POTENTIAL
                      AGGRESSION (MAPA), DISENGAGEMENT
                      …continued
Dates/Venues          All sessions will be held at the Towers Hospital Site (Old Staff
                      Residences)

                      One Day Course
                      8 April 2008                                 9.00 - 4.30
                      24 April 2008                                9.00 - 4.30
                      29 April 2008                                9.00 - 4.30
                      7 May 2008                                   9.00 - 4.30
                      2 June 2008                                  9.00 - 4.30
                      9 June 2008                                  9.00 - 4.30
                      25 June 2008                                 9.00 - 4.30
                      30 June 2008                                 9.00 - 4.30

                      Half Day Update
                      7 April 2008                                 9.00 -12.30
                      7 April 2008                                 1.00 - 4.30
                      28 April 2008                                9.00 -12.30
                      28 April 2008                                1.00 - 4.30
                      30 April 2008                                9.00 -12.30
                      30 April 2008                                1.00 - 4.30
                      24 June 2008                                 9.00 -12.30
                      24 June 2008                                 1.00 - 4.30
                      26 June 2008                                 9.00 -12.30
                      26 June 2008                                 1.00 - 4.30




                      MANAGEMENT OF ACTUAL OR POTENTIAL
                      AGGRESSION (MAPA) HOLDING SKILLS
Content               This course is designed to provide participants with skills and
                      knowledge to care for individuals who display aggressive
                      behaviour. Central to this approach is the principle that the
                      safety of all involved is paramount. The course comprises
                      learning physical skills and supporting theory through a variety
                      of processes. There will be an opportunity on each course to
                      practise skills, discuss problems and problem solve issues.

                      There are two levels of courses: 5 day MAPA Holding Skills
                      (includes the use of seclusion facility) and 3 day MAPA Holding
                      Skills (for lower risk areas). Once you have completed the full
                      course (3 or 5 day) you must attend an annual update. It is the
                      responsibility of staff to ensure that their attendance on the
                      following relevant update: 5 day course = 2 day update; 3 day
…continued            course = 1 day update.


                          This Learning Guide is available in large print format and
               on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                                                                                               41
                             MANAGEMENT OF ACTUAL OR POTENTIAL
                             AGGRESSION HOLDING SKILLS …continued
Target Group                 The course should be attended by all staff that are part of a
                             clinical care team (Nursing and Occupational Therapy Staff) in
                             wards, day hospitals and all units where service users are
                             visiting or resident.

KSF Competencies             [NB these apply to non-medical staff only]. By attending this
                             programme and putting your learning into practice in the
                             workplace, you will contribute to the evidence needed during
                             your PDP/JDR to demonstrate that you are meeting/working
                             towards the appropriate level of your KSF Outline. The KSF
                             dimensions contributed towards as a minimum are:

                             Core                  Level 1/2             Communication
                                                   Level 1               Personal & People Development
                                                   Level 2               Health, safety and security
                                                   Level 1               Service Improvement
                                                   Level 1               Quality
                                                   Level 2               Equality and Diversity

                             Specific              Health and Wellbeing Dimensions as specified in
                                                   your KSF Outline at Level 1/2

Further Information          The PMA team offer training and ongoing support to all staff
                             working in clinical areas. If you have any questions on the
                             management and reduction of violence within your area of
                             work please contact one of the trainers at the MAPA training
                             room Tel 2953174.

                             If your team would like support on specific areas of care
                             relevant to an individual you are working with or has contact
                             with the service, you can make a referral to the team either by
                             phone or referral form. We will contact you to discuss and
                             arrange a visit as necessary.

Applications                 Via application form to the Learning, Skills & Development Unit

Dates/Venue                  All sessions will be held at the Towers Hospital Site (Old Staff
                             Residences) and will run from 9.00-4.30.

                             MAPA 3 Day Course                                      1 Day update
                             21-24 April 2008                                       Dates to be advised
                             3-5 June 2008


                             MAPA 5 Day Course                                      2 Day update
                             14 -18 April 2008                                      10-11 April 2008
                             16-20 June 2008                                        10-11 June 2008



                                 This Learning Guide is available in large print format and
42                    on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                          MEDICINES MANAGEMENT – HALF DAY
Content                   This 2 hour programme includes: administration of medicines
                          including professional responsibilities; storage of medicines;
                          dealing with patient’s own medicines; how to deal with an
                          administration error; losses and discrepancies; prescribing
                          rules; patient group directions; drug safety issues including
                          high dose opiates, new drugs in psychiatry.

Target Group              This is a stand alone session for all qualified medical and
                          nursing staff who work in the Community.

KSF Competencies          [NB these apply to non-medical staff only]. By attending this
                          programme and putting your learning into practice in the
                          workplace, you will contribute to the evidence needed during
                          your PDP/JDR to demonstrate that you are meeting/working
                          towards the appropriate level of your KSF Outline. The KSF
                          dimensions contributed towards as a minimum are:

                          Core:                 Level 2               Communication
                                                Level 1               Personal & People Development
                                                Level 2               Health, Safety & Security
                                                Level 1               Quality

                          Specific:             Health and Wellbeing Dimensions as specified in
                                                your KSF Outline to at least Level 1

Applications              Via application form to the Learning, Skills & Development Unit

Dates/Venue               All dates will be held at the Alfred Hill Centre

                          16 April 2008                                     9.30 -11.30
                          10 July 2008                                      9.30 -11.30
                          25 September 2008                                 9.30 -11.30
                          17 November 2008                                  1.00 - 3.00
                          8 January 2009                                    9.30 -11.30
                          9 February 2009                                   9.30 -11.30




                              This Learning Guide is available in large print format and
                   on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                                                                                                      43
                          RAPID TRANQUILISATION/MEDICINES
                          MANAGEMENT – HALF DAY
Content                   This half day programme of both subjects includes:
                          administration     of    medicines    including   professional
                          responsibilities; storage of medicines; dealing with patient’s
                          own medicines; how to deal with an administration error; losses
                          and discrepancies; prescribing rules; patient group directions;
                          drug safety issues including high dose opiates, new drugs in
                          psychiatry.

                          Principles of rapid tranquilisation; patient safety; alternatives;
                          drugs used and not used in rapid tranquilisation and
                          responding to adverse events is also covered.

Target Group              All qualified medical and nursing staff who work within inpatient
                          /day care settings.

KSF Competencies          [NB these apply to non-medical staff only]. By attending this
                          programme and putting your learning into practice in the
                          workplace, you will contribute to the evidence needed during
                          your PDP/JDR to demonstrate that you are meeting/working
                          towards the appropriate level of your KSF Outline. The KSF
                          dimensions contributed towards as a minimum are:

                          Core:                 Level 2               Communication
                                                Level 1               Personal & People Development
                                                Level 2               Health, Safety & Security
                                                Level 1               Quality

                          Specific:             Health and Wellbeing Dimensions as specified in
                                                your KSF Outline to at least Level 1

Applications              Via application form to the Learning, Skills & Development Unit

Dates/Venue               All dates will be held at the Alfred Hill Centre

                          24 April 2008                                     1.00 - 4.30
                          27 May 2008                                       1.00 - 4.30
                          27 June 2008                                       9.30 - 1.00
                          21 July 2008                                      1.00 - 4.30
                          6 August 2008                                      9.30 - 1.00
                          9 September 2008                                  1.00 - 4.30
                          17 October 2008                                    9.30 - 1.00
                          25 November 2008                                   9.30 - 1.00
                          3 December 2008                                   1.00 - 4.30
                          23 January 2009                                   1.00 - 4.30
                          18 March 2009                                     1.00 - 4.30




                              This Learning Guide is available in large print format and
44                 on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                          RESUSCITATION
Details                   Resuscitation training, including Management of Adult Cardiac
                          Arrests or Immediate Life Support, is provided by the University
                          Hospitals of Leicester NHS Trust Resuscitation team. All
                          course content, target groups and dates are listed on the
                          Resuscitation website: www.resustraining.com.

KSF Competencies          [NB these apply to non-medical staff only]. By attending this
                          programme and putting your learning into practice in the
                          workplace, you will contribute to the evidence needed during
                          your PDP/JDR to demonstrate that you are meeting/working
                          towards the appropriate level of your KSF Outline. The KSF
                          dimensions contributed towards as a minimum are:

                          Core:                 Level 1               Communication
                                                Level 1               Personal & People Development
                                                Level 2               Health, Safety & Security
                                                Level 1               Quality

                          Specific:             Health and Wellbeing Dimensions as specified in
                                                your KSF Outline to at least Level 1

Applications              Booking is via the online system only.




                              This Learning Guide is available in large print format and
                   on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                                                                                                      45
                      SCIP r UK – STRATEGY FOR CRISIS
                      INTERVENTION AND PREVENTION
                      (LEARNING DISABILITIES) – FIVE DAY
Content               SCIP training is designed to help staff manage aggressive,
                      violent and self injurious behaviour, which may occur during a
                      crisis episode. The focus of the training is on assisting and
                      teaching service users to maintain self-control and for staff to
                      engage in pro-active methods of handling a crisis. Within the
                      training are opportunities to develop an awareness of the
                      needs of people with severe learning disabilities, methods of
                      preventing crises with an emphasis on the Multidisciplinary
                      Team and the use of verbal and non-verbal calming
                      techniques.

Target Group          All Clinical Staff who work in the Learning Disability Service

Applications          Via application form to the Learning, Skills & Development Unit

Dates/Venue           All dates will be held at Staff Canteen, Mansion House,
                      Leicester Frith

                      Three Day Programme
                      21-23 April 2008                                  9.00 – 4.30
                      16-18 June 2008                                   9.00 – 4.30
                      22-24 September 2008                              9.00 – 4.30
                      12-14 November 2008                               9.00 – 4.30

                      One Day Refresher
                      3 April 2008                                      9.30 – 4.30
                      15 May 2008                                       9.30 – 4.30
                      13 June 2008                                      9.30 – 4.30
                      4 September 2008                                  9.30 – 4.30
                      28 October 2008                                   9.30 – 4.30
                      27 November 2008                                  9.30 – 4.30
                      19 December 2008                                  9.30 – 4.30




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46             on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
            LEARNING, SKILLS & DEVELOPMENT UNIT APPLICATION FORM
 Assignment Number                        Name (please print)                                      DOB


 Job Title                                Department                                               Base


 Directorate (LPT only)                   Work           Number                                    Home/Mobile         Number     (optional)




 Trust (please tick)                      LCR                                    LC                              LPT
 Email Address (home or work)

 Home Address (optional)
 Manager’s Details
 Employee Number                          Name (please print)                                      Job Title


 Department                               Base                                                     Contact Number

 Please confirm that your manager has authorised your attendance on the training listed below by ticking this box


 Course                                                                   1st Choice Date                       2nd Choice Date




 Ethnicity                                                                                 Please Return by Post Only to:
     Bangladeshi                White & Black African                                      Learning Skills & Development Unit
     Black African              White & Black Caribbean                                            Alfred Hill Centre,
     Caribbean                  Any other Asian background                                       Glenfield Hospital Site,
     Chinese                    Any other Asian background                                  Groby Road, Leicester LE3 9DY
     Indian                     Any other Black background
     Pakistani                  Any other Mixed background                           Due to the guidelines issued on the transfer of PID
     White                      Any other ethnic Group                             (Person-Identifiable Data) this form cannot currently be
                                                                                   faxed or emailed. Please contact LSDU Administration
     White Asian                Other (please specify)
                                                                                      Services ( 0116 2253669) for further information
     White British
 Disability
 Do you have a disability?          Yes             No
 If Yes, please tell us if you have any special requirements so that you are able to benefit from the training.




Terms and Conditions on Booking, Cancellation and Non Attendance Charges apply - please see LSDU
Learning Guide for more information (available on Leicestershire and Rutland Intranet under Miscellaneous
documents). All personal information provided is maintained in accordance with the Data Protection Act.
                                           This Learning Guide is available in large print format and
                                on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                                                                                                                                        47
     Directions to the Alfred Hill Centre




                        This Learning Guide is available in large print format and
48           on the Leicestershire and Rutland Intranet Site under Miscellaneous Document
    Road
   Blocked

             HERSCHEL
               PRINS




Follow blue signs to the Alfred Hill Centre. Please do not follow
    signs for the Education and Training Centre. Please park
       directly either side of the Alfred Hill Centre in the
  Leicestershire Partnership NHS Trust designated car parks.
Failure to park in the designated area may result in a fine issued
              from University Hospitals NHS Trust




                              This Learning Guide is available in large print format and
                   on the Leicestershire and Rutland Intranet Site under Miscellaneous Documents
                                                                                                   49
                                                        Index
A                                            O
Application Form                        49   Organisational Development             7


C                                            P
Care Programme Approach Level 1         37   Patient Handling Trainer Updates      32
Care Programme Approach Level 2         38   Patient Handling Update LD            33
Care Programme Approach Level 3         39   Patient Handling Update L City PCT    33
                                             People Handler Key Worker Cert        34
                                             Performance Management                25
D                                            Positive Personal Growth              25
Delivering the Message                  16   Project Management                    26


F                                            R
Food Handling Update                    17   Rapid Tranquilisation                 44
Food Safety in Catering                 16   Recruitment and Selection Programme   26
From Me to You                          17   Recruitment and Selection Update      27
                                             Resuscitation                         45

I
ILM Level 2 Certificate in                   S
Team Leading                            10   Same Difference                       27
ILM Level 5 Certificate in Leadership   12   SCIP r UK                             46
Influential Communication               18

                                             W
K                                            What Customers                        28
KSF Joint Development Review            19


M
Management Induction                    20
Manager’s Toolkit for Performance       21
Mandatory Training Workshop – LPT       23
Mandatory Training Workshop – PCTs      21
Manual Handling Risk Assessment         30
Manual Handling Risk Assess Update      31
MAPA Disengagement                      40
MAPA Holding Skills                     41
Mediation Skills                        24
Medicines Management                    43
Minute Taking                           24


50

				
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