Ticketing Manager Job Description Summary We are seeking a Ticketing Manager to manage all aspects of ticketing and event management for the, Atlanta Broadway Across America series and Jacksonville Broadway Across America. Responsibilities Ensure that all operational issues in the implementation of season and single events are complete and consistent with standards developed for BAA. Manage all aspects of ticketing and event management, season ticket holder/group sales support, service and communication for assigned BAA markets. Day-to-day operations; project coordination; operational communication; service support and reporting. Conduct engagement settlements and box office settlements on event nights Assist with ticketing pulls for promotional tickets as needed Communicate with the market’s regional executive, marketing director, service center, local ticketing entity, and production company personnel. Participate in the creation of the operational timeline and manage all aspects of ticketing and event management Participate in planning and development of all projects to be supported by the Service Center Participate in the maintenance of various databases which track both guest and sales information. Develop and execute the event creation and maintenance on ticketing systems Manage all operational systems/applications in regards to season ticket renewal and new acquisition programs, as well as continuing development for single ticket sales Communicate event creation to necessary parties; thoroughly check events to assure created correctly on the ticketing system. Prepare season and single ticket events to go on sale Set up, prepare and print season ticket renewal invoices Provide the processes and applications to service center for season ticket renewal and new acquisition Monitor processing and fulfillment (assisting when needed) of renewals and new acquisitions, followed by sending receipt of order confirmations. Process upgrades/changes associated with season renewals and send out seat confirmation letters. Fulfillment of ticketing requirements for donors, sponsors and VIPs Manage inventory during life of event Monitor sales activities, providing daily, weekly and monthly reports as needed Oversee ticket printing and distribution on both season tickets and individual ticket mailings. Manage, and assist with when needed, the fulfillment of season benefits: additional tickets, exchanges, priority offers. Development of Box Office Statement for performances. Serves as main Treasurer for BAA events Keep venues involved by notifying them of all shows, assign allotments, manage the inventory for the life of event, and have consistent service policies. Our goal is provide a seamless experience. Work closely with Marketing Director, Group Sales Manager and Service Manager/Supervisor on each sale’s campaign, which includes all activities associated with season, group and single ticket sales and promotions; material proofing; and timeline development. Work closely with general management, marketing director, service center and local ticketing entity to ensure BAA standards are met and offer support and training to fulfill those standards. Communicate with the management and supervisory staff of the market’s Service Center all information for on sales and promotions, processing instructions, production information, special needs, etc., on a continual basis. Monitor service activities, providing feedback as necessary and training as requested. Maintain market data in Broadway Helper. Maintain and Monitor information on BroadwayAcrossAmerica.com and follow through on inconsistencies of market information. Support service initiatives by maintaining all e-mail communication received from customers via BroadwayAcrossAmerica.com on a daily basis. Prepare and send out daily ticket counts for both individual shows and season sales. Prepare monthly sales reports. Prepare daily reports for Atlanta; special reporting as required. Support overall Atlanta office by answering office phones and email as needed Responsible for compliance to all company polices and procedures in order to adhere to all audit programs Other duties as required Qualifications High school diploma or equivalent required; college degree preferred Candidate should have a minimum of 2-3 years experience as a Box Office Manager or equivalent position in the industry; Candidate must be well versed in Ticketmaster with some knowledge of ArchTics software preferred; Candidate must have past leadership experience, marketing knowledge, customer services skills and a very strong attention to detail; This person must exhibit a positive attitude with consideration for others. The image they display directly impacts those that work for and with them. This position is one of leadership and development for others. Ability to provide positive and creative feedback from team. Ability to maintain timelines by meeting deadlines or express when assistance is needed. Demonstrated accuracy of event builds, reporting and daily balance sheets. Willingness and ability to adopt the company’s service philosophy and commit to the training and application of it. Previous work with Microsoft Office products a must Submit all inquiries and submissions to email@example.com. All of the following is standard language and included with each posting: We offer competitive compensation including Vacation and Holiday Pay, health & welfare benefits, and a 401(k) retirement plan. Salary requirements must be included for consideration. Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa. EQUAL EMPLOYMENT OPPORTUNITY Broadway Across America strongly supports equal employment opportunity for all applicants regardless of race, sex, religion, creed, national origin, age, disability, sexual orientation or any other legally protected classification. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Broadway Across America recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Broadway Across America may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
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