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Profile
Name Jan Adrianus de Vos (Jan)
Address Rotterdam
The Netherlands
Date of birth 13 March 1972
Specialized in ITIL processes (Change-, Problem and Incident
management),
Project-lead
Technical Support
Experience in ICT since 1990
Email LeF-IT@kpnplanet.nl
Telephone 0031 (0)6 516 44 059
Personal testimonial
I am a creative young people manager, who likes to invest in my team members, in both
professional and personal aspects.. Because of my insight in people, I know how to put the
right person in the right spot.
Ambitious as I am, I will always look for a challenge in the roles I get offered, seeing that I
like to learn and grow. This is characteristic for my career: I go for the goals in my life and I
don’t to give up easily.
I am very punctual in what I am doing and by listening to criticism given by management or
colleagues, next to being a self-critic, I always find points of improvement in my way of
working.
Next to being a good professional in my work, I can act in a supporting role to the manager.
I can provide just that much extra to a team.
Job Experience
Period May 2009 – February 2011
Company UWV (Social Securities) (Amsterdam)
Function Release Coördinator
Operating Systems AIX, Wintel
Programming Languages SQL
Software HP Service Center
Databases Oracle, Relational Database
Methodology ASL, BISL, ITIL, Prince 2 (UPM)
Role description
Prepare new releases of application for production.
Small projects for the division.
Solve major incidents and support internal colleagues on daily business.
Projects:
CBBS New
Participate in the project for building the new CBBS application. Mainly
monitor the divisions Accept Criteria and preparing the Go Live Action plan.
o Result: The project ran out of budget. The new project manager had to
recalculate and reorganize the project. At present there is still a decision to
make by the company’s board which the project will continue. Until that
decision workers have been send home or back to their division in UWV.
Migration IMF
Participate in the project for migrating the IMF application from the Getronics
Data-centre to the IBM Data-centre. Responsible for research on the changes
of day to day business and to set up new procedures for the day to day
business. Responsible for testing the application in the new Data-centre with
end users. Coordinating these tests with the functional analyst in the project.
Preparing the Go Live Action plan by reviews.
o Result: 6 weeks before go live, it was decided that I was needed full time on
the CBBS project.
IBM Contracting
Participate in the project for the extension of the contract with IBM as
replacement of my manager.
Research improvements and changes to the IBM contract.
Storage
Investigation on storage use for all the Divisions application.
This small project came forward from the IBM contracting project.
o Result: After the first investigation, it was clear that the investment to
change the applications for cheaper storage methods was to big. It would
have taken over 30 years to earn the investment back.
Period January 2008 – March 2009
Company Postbank (ING/TANGO project) (Arnhem)
Function Release Manager / Project Leader.
Operating Systems Z/OS
Programming Languages JCL, REXX
Software OPCA/TWS, TSO, Endevor, Irma, Quality Centre
Databases DB2, CICS, IMS
Methodology ITIL, Prince 2, CMMI
Profile: J.A. de Vos 14-10-2011 2
Role description
Main goal: Implement new and revised Applications into the production
environment for TANGO 10P project.
Responsible for all communications between Development department and
Exploitation department.
Responsible for all communications to the Project-board.
Responsible for the Release of the application. (Change, change approvals)
Performing the Acceptance test together with the Business Unit and Exploitation
department for the final Go.
Set up backup for new and revised applications.
Projects:
REKLAN (TANGO 10p)
Remove the application REKLAN from the production environment. All
programs, JCL, Rexx code, authorisation etc. had to be removed from the
production environment
Redirect information streams to other business units.
o Result: The application REKLAN has successfully been removed out of the
production Environment. There where no incidents after removing the
application.
TBB (TANGO 10p)
Isolate the application TBB from any other business application.
Redirect information streams to other business units.
Remove the application TBB from the production environment. All programs,
JCL, Rexx code, authorisation etc. had to be removed from the production
environment
o Result: The application TBB has been disconnected from all other
applications in the production environment without any issues.
FIX REKLAN / STAMBESTANDEN / TBB
In this project where all defects resolved for STAMBESTANDEN that where
found after going into production. For TBB/REKLAN it was a full cleanup
action after being disconnected earlier.
o Result: All defects where resolved, and a successful cleanup for
TBB/REKLAN has been done.
FIX-Team
Implement solutions to all defects caused by the main Project TANGO 10p
o Result: Divers. Due to time pressure, there where mistake made which
delayed the process of solving some issues.
Period June 2008 – January 2008
Company TME (Toyota, Brussels)
Function Team Leader / Project Leader Operations
Operating Systems Z/OS, OS/400, AIX, W2000
Methodology ITIL, Prince 2, Lean
Role description
Main goal: to restore to quality of the operator team. Which had gone down in the
last 9 months.
Manage the operations team, 5 Operators and 1 Operations Analyst
Responsible for Documentation, Planning, New Procedures, KPI’s, ITIL process,
Monitoring tools.
Investigate processes (ITIL, change, CMDB and incident) within Toyota IS
department and advise Operation management on improvements, as they are
process responsible for Change-, Release- and Configuration management.
Profile: J.A. de Vos 14-10-2011 3
Implement ITIL processes into operations and advise management on the
processes.
Projects:
Junior Operators.
Select candidates and setup a planning for a 6-month training of 3 junior
operators.
o Result: The candidates graduated successfully after 6 months of training.
With assist they started working shifts on their own. At present they are still
working as an Operator or even as an Operator/Analyst within Toyota or
other multinationals.
Failure Reduction Process (Problem Management)
Participate in the project, as a projectleader to bring my view on Problem
Management to the project team. The manager of Operations hired me
specially for this project to “assist”.
o Result: The Failure Reduction process has become a common process in
the TME company. After some minor defects in the process that have been
solved, the process became accepted by all divisions.
Summer Shutdown / Winter Shutdown for TME factory’s over Europe.
Project leader, goal for this project to make sure no IS incidents occurred
during the Summer Shutdown of the factories.
o Result: Due to a change which was not detected by the project team,
incidents happened which should not have occurred. The responsible
members of the project team have been contacted about the issue. My
personal lesson, was to take this mistake into the next project for the
Wintershutdown.
Period September 2006 - May 2007
Company IRS (Belastingsdienst Holland, Apeldoorn)
Function OPS Specialist
Operating Systems Z/OS
Methodology ITIL, Prince 2
Role description
Maintain REXX programs and OPS Rules for the Production Environment.
Development of new programs including OPS Rules.
Participate in projects where OPS advise was needed or OPS programs where
required.
Resolve production problems that where related to OPS.
Support 2 persons in OPS team, which had no OPS experience and even one of
them without Mainframe experience.
Projects:
Improve Communication between OPS team and Monitoring (operations
team)
Responsible for the improvement of the communications between both teams.
o Result: The project was passed on to a colleague whom worked in the
operations team before. Basically the bad of planning of our team leader
caused the project to be moved from the one to the other, without making
any successful progress.
SMS daily switch
Implementation of a program that switches SMS files when they where full or
Profile: J.A. de Vos 14-10-2011 4
when it was end of the day (24.00h) .
o Result: The Implementation was successful
Period March 2006 - August 2006
Company TME (Toyota, Brussels)
Function Project Leader Operations
Operating Systems Z/OS, OS/400, AIX, W2000
Methodology ITIL, Prince 2, Lean
Role description
Main goal: To coordinate IS projects where Operations the leading department is
Coordinate internal projects in Operations department.
Investigate processes (ITIL, change, CMDB and incident) within Toyota IS
department and advise Operation management on improvements, as they are
process responsible for Change-, Release- and Configuration management.
Interim Deployment manager for Central Warranty Systems new Release.
Projects:
Summer Shutdown 2006
Prepare Toyota’s European Manufacturing plants for the holiday season.
Leading role for operations working together with Development parties and
System teams. .
o Result: Even better then expected. The goal, to gain even with the results of
the year before was matched. Even better then that.
Failure Reduction Sales
Implement the failure reduction process into the sales IS and Development
teams. .
o Result: Project was set on hold, after the first preparations.
Remedy for Development
Integrate the Sales Development team into the Remedy software tool for
incident registration. .
o Result: On going, the first development team was successfully moved into
Remedy. The employers of this team gave good response which where used
in the next phase of the project.
Operations Request forms
Integrate the operations Request forms into the Remedy software tool .
o Result: I prepared the presentation for the project. My colleague whom was
taking over the project brought the presentation to a success at Burnaston
(Factory Development teams).
CWS August Release
Taking over the August release ad interim because of holiday.
o Result: The release was successful. All tests and documentation was
prepared in time by my planning.
Period February 2005 - March 2006
Company TME (Toyota, Brussels)
Function Teamleader Operations (10 persons, ex Teamleader)
Operating Systems Z/OS, OS/400, AIX, W2000
Methodology ITIL, Prince 2, Lean
Role description
Main goal: to improve to quality of the operator team.
Profile: J.A. de Vos 14-10-2011 5
Manage the operations managed staffing team, 7 people. (Outsourced by
softwarehouse)
Manage the Operation Analysts (3 man) in Operations team.
Responsible for Documentation, Planning, New Procedures, KPI’s, ITIL process,
Monitoring tools.
Investigate processes (ITIL, change, CMDB and incident) within Toyota IS
department and advise Operation management on improvements, as they are
process responsible for Change-, Release- and Configuration management.
Implement ITIL processes into operations and advise management on the
processes.
Rewriting the Operations Policy Guide and implement the new guide into the IS
department.
Projects:
Junior Operators.
Select candidates and setup a planning for a 6-month training of 2 junior
operators.
o Result: Successful. The goal of 1 new operator was successful met.
Unfortunately the second candidate failed due to private problems. Still after
a year he found a job by the consultancy agency which was involved in the
project.
Release To Production (RTP)
Participate in the project, to restructure and reset up the release process
conform the Cobit audit request.
Knowledge Base
Project leader, goal for this project was to setup a new Knowledge base for
operations.
o Result: Unsuccessful due to the fact that I did not get enough resources
available to work on this project.
SOX compliancy (Sarbanes & Oxley)
Participate in the project for documentation and processes in Operations.
TEDC name convention for TWS jobs/applications
Participate in the project to create a uniform name convention for Sales and
Manufacturing jobs / applications
Eventmanagement
Project leader, goal for this project was to redesign eventmanagement and
setup alertmanagement with a automated link to the incident tool.
o Result: Successful implementation of the improvements on
eventmanagement and successful on implementation of alertmanagement
which caused that Managers had better and more reliable data available.
Career Summary
Company Employment Position Technology
dates
UWV May 2009 – February Deployment Specialist AIX, Wintel
2011
HP Servicedesk
Oracle
FTP
Postbank (ING) January 2008 – Deployment Specialist Z/OS
March 2009
TSO, OPC/TWS
Quality Center
DB2, CICS, IMS
Profile: J.A. de Vos 14-10-2011 6
XFB, FTP
TME (Toyota) June 2007 – January Projectleader Z/OS, OS/400, AIX,
2008 Operations W2000
TSO, OPC/TWS
Remedy
DB2, CICS, IMS
XFB, C:D, FTP
IRS (Belastingdienst) September 2006 – OPS specialist Z/OS
May 2007
TSO, OPC/TWS
HP Servicedesk
OPS
FTP
TMME (Toyota) April 2006 – August Projectleader Z/OS, OS/400, AIX,
2006 Operations W2000
TSO, OPC/TWS
Remedy
DB2, CICS, IMS
XFB, C:D, FTP
TMME (Toyota) Februari 2005 – Teamleader Operations Z/OS, OS/400, AIX,
March 2006 W2000
TSO, OPC/TWS
Remedy
DB2, CICS, IMS
XFB, C:D, FTP
TMME (Toyota) November 2004 – Ops analyst Z/OS
February 2005
TSO, OPC/TWS
DB2, CICS
Remedy
XFB, C :D, FTP
Albert Hein Juli 2004 – October Technical Support, Z/OS
2004 Scheduler
JCL, REXX
TSO, Control M,
Control O
Tivoli Service Desk
DB2, CICS
Fortis ASR October 2003 – June Scheduler OS/390 Z/OS
2004
JCL
TSO OPC/ESA
Sa-390, Omegamon
Tivoli / Insite
CZ Group September 2001 – Senior Technical OS/390, Z/OS, AIX
September 2003 Support
JCL, REXX
CA-7, TSO, ROSCOE,
Auto Operator,
Sysview, FDR
Marval
Profile: J.A. de Vos 14-10-2011 7
DB2 (Datacom), CICS
Postbank N.V. July 2001 - Production Acceptance OS/390
September 2001 Tester
JCL
OPC/ESA, TSO,
PROMA, Info/Man
DB2, CICS
Zwolsche Algemeene July 2000 - July Senior Technical OS/390, AIX
2001 Support
JCL, REXX
VTAM, Netview
CA Scheduler, TSO,
Roscoe, JES2,
OPS/MVS
DB2, Datacom, CICS
RABOFACET January 1999 - May Operator/analyst OS/390, UNIX, NT
2000
MVS/ESA, AIX, NT
JCL, REXX
VTAM, Netview
OPC/ESA, TSO, JES2,
Info/Man
IMS/DB, DB2, IDMS
Lotus Notes, Windows
RABOFACET March 1996 - Senior Operator, Shift
December 1998 leader
Duyverman Computer November1992 - Senior operator
Centrum November 1995
Verolme IJselmonde April 1991 - Clipper programmer
November 1992
Ministry of Defence January 1990 - April Clipper programmer
1991
Qualifications & Data Processing Training
High School Diploma Diploma
Mavo D Yes
RISO - ISI project Yes
Data Processing Training Year
ACF/VTAM Network operations 1992
AMBI I1 1991
AMBI M1 1989
AMBI HE1 1992
AMBI HE2 1992
AMBI PDI 1: MG1, MG2, MG3 1989
AMBI PDI 2: MD1, MD2, MV1 1991
CMMI Introductie 2008
ITIL Essentials (foundation) 1996 / 2007 / 2011
MVS/DFP Utilities 1992
Profile: J.A. de Vos 14-10-2011 8
MVS/ESA Introduction 1992
Prince 2 Foundation 2000
Project co-worker 1999
TMAP 2005
Veranderkunde 2009
IBM-specific Training
OS390 and z/OS training 1992 - 2005
AIX / UNIX 1996
VAX / VMS 1992
Databases, filetransfer tools etc. (for z/OS) 1992 - 2005
Experience & Skills Matrix
Level
1 Only training / education
2 Medium sof skills
3 High soft skills
4 Medium hard skills
5 Higly hard skills (Expert)
Ja(a)r(en) Niveau
Overall
Prince 2 / projectleiding 5 4
TMAP 2 3
ITIL (Change-, Incident-, Problem- Release management) 16 5
MS office (Outlook, Excel, Word, Visio, Powerpoint, Project 14 5
Training and educating Trainees 8 5
Program language
Clist 2 2
JCL 17 5
REXX 6 3
Databases
Datacom 3 3
DB2 / SQL 15 2-3
IDMS 3 2
IMS/DB 3 2
CICS (VSAM) 10 3
Storage Management Software
ADRDSSU 5 4
DFHSM 5 3
DFSMS 5 4
FDR/ABR 2 3–4
IDCAMS 6 4
SRDF /RDS 2 3
Software (Mainframe / OS390 – z/OS)
ACF2 / RACF 2 2
Auto Operator, Mainview, Sa/390 – Tivoli, OPS 6 5
Scheduling (OPC/A, Control M, CA-7, Ca Scheduler) 17 5
Ca Dispatch, PROMA, Endevor, ISPW 6 5
MVS/ESA, OS/390, Z/OS 17 5
JES2 17 5
Profile: J.A. de Vos 14-10-2011 9
VTAM / Netview 17 5
TCP/IP 15 5
File Transfer (NFTP, C:D, FTP XFB) 12 5
Monitoring tools (Tivoli, Omegamon, Sysview) 15 5
TSO (ISPF/SDSF) / Roscoe 15 5
Testdirector 2 4
Infoman / Netman / MARVAL / Tivoli Service Desk / Remedy etc 17 5
Profile: J.A. de Vos 14-10-2011 10
