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Name                                     Jan Adrianus de Vos (Jan)
Address                                  Rotterdam
                                         The Netherlands
Date of birth                            13 March 1972
Specialized in                           ITIL processes (Change-, Problem and Incident
                                         management),
                                         Project-lead
                                         Technical Support


Experience in ICT since                  1990
Email                                    LeF-IT@kpnplanet.nl
Telephone                                0031 (0)6 516 44 059

                                  Personal testimonial

I am a creative young people manager, who likes to invest in my team members, in both
professional and personal aspects.. Because of my insight in people, I know how to put the
right person in the right spot.
Ambitious as I am, I will always look for a challenge in the roles I get offered, seeing that I
like to learn and grow. This is characteristic for my career: I go for the goals in my life and I
don’t to give up easily.
I am very punctual in what I am doing and by listening to criticism given by management or
colleagues, next to being a self-critic, I always find points of improvement in my way of
working.
Next to being a good professional in my work, I can act in a supporting role to the manager.
I can provide just that much extra to a team.
                                       Job Experience

Period                         May 2009 – February 2011
Company                        UWV (Social Securities) (Amsterdam)
Function                       Release Coördinator

Operating Systems              AIX, Wintel
Programming Languages          SQL
Software                       HP Service Center
Databases                      Oracle, Relational Database
Methodology                    ASL, BISL, ITIL, Prince 2 (UPM)


Role description


            Prepare new releases of application for production.
            Small projects for the division.
            Solve major incidents and support internal colleagues on daily business.

            Projects:
             CBBS New
                Participate in the project for building the new CBBS application. Mainly
                monitor the divisions Accept Criteria and preparing the Go Live Action plan.
               o Result: The project ran out of budget. The new project manager had to
                  recalculate and reorganize the project. At present there is still a decision to
                  make by the company’s board which the project will continue. Until that
                  decision workers have been send home or back to their division in UWV.
             Migration IMF
                Participate in the project for migrating the IMF application from the Getronics
                Data-centre to the IBM Data-centre. Responsible for research on the changes
                of day to day business and to set up new procedures for the day to day
                business. Responsible for testing the application in the new Data-centre with
                end users. Coordinating these tests with the functional analyst in the project.
                Preparing the Go Live Action plan by reviews.
               o Result: 6 weeks before go live, it was decided that I was needed full time on
                  the CBBS project.
             IBM Contracting
                 Participate in the project for the extension of the contract with IBM as
                 replacement of my manager.
                 Research improvements and changes to the IBM contract.
             Storage
                 Investigation on storage use for all the Divisions application.
            This small project came forward from the IBM contracting project.
               o Result: After the first investigation, it was clear that the investment to
                  change the applications for cheaper storage methods was to big. It would
                  have taken over 30 years to earn the investment back.

Period                         January 2008 – March 2009
Company                        Postbank (ING/TANGO project) (Arnhem)
Function                       Release Manager / Project Leader.

Operating Systems              Z/OS
Programming Languages          JCL, REXX
Software                       OPCA/TWS, TSO, Endevor, Irma, Quality Centre
Databases                      DB2, CICS, IMS
Methodology                    ITIL, Prince 2, CMMI

Profile: J.A. de Vos                         14-10-2011                                         2
Role description
         Main goal: Implement new and revised Applications into the production
         environment for TANGO 10P project.
         Responsible for all communications between Development department and
         Exploitation department.
         Responsible for all communications to the Project-board.
         Responsible for the Release of the application. (Change, change approvals)
         Performing the Acceptance test together with the Business Unit and Exploitation
         department for the final Go.
         Set up backup for new and revised applications.

            Projects:
             REKLAN (TANGO 10p)
                Remove the application REKLAN from the production environment. All
                programs, JCL, Rexx code, authorisation etc. had to be removed from the
                production environment
                Redirect information streams to other business units.
               o Result: The application REKLAN has successfully been removed out of the
                  production Environment. There where no incidents after removing the
                  application.
             TBB (TANGO 10p)
                Isolate the application TBB from any other business application.
                Redirect information streams to other business units.
                Remove the application TBB from the production environment. All programs,
                JCL, Rexx code, authorisation etc. had to be removed from the production
                environment
               o Result: The application TBB has been disconnected from all other
                  applications in the production environment without any issues.
             FIX REKLAN / STAMBESTANDEN / TBB
                In this project where all defects resolved for STAMBESTANDEN that where
                found after going into production. For TBB/REKLAN it was a full cleanup
                action after being disconnected earlier.
               o Result: All defects where resolved, and a successful cleanup for
                  TBB/REKLAN has been done.
             FIX-Team
                Implement solutions to all defects caused by the main Project TANGO 10p
               o Result: Divers. Due to time pressure, there where mistake made which
                  delayed the process of solving some issues.



Period                       June 2008 – January 2008
Company                      TME (Toyota, Brussels)
Function                     Team Leader / Project Leader Operations

Operating Systems            Z/OS, OS/400, AIX, W2000
Methodology                  ITIL, Prince 2, Lean


Role description
         Main goal: to restore to quality of the operator team. Which had gone down in the
         last 9 months.
         Manage the operations team, 5 Operators and 1 Operations Analyst
         Responsible for Documentation, Planning, New Procedures, KPI’s, ITIL process,
         Monitoring tools.
         Investigate processes (ITIL, change, CMDB and incident) within Toyota IS
         department and advise Operation management on improvements, as they are
         process responsible for Change-, Release- and Configuration management.

Profile: J.A. de Vos                      14-10-2011                                         3
            Implement ITIL processes into operations and advise management on the
            processes.

            Projects:
             Junior Operators.
                Select candidates and setup a planning for a 6-month training of 3 junior
                operators.
               o Result: The candidates graduated successfully after 6 months of training.
                 With assist they started working shifts on their own. At present they are still
                 working as an Operator or even as an Operator/Analyst within Toyota or
                 other multinationals.
             Failure Reduction Process (Problem Management)
                Participate in the project, as a projectleader to bring my view on Problem
                Management to the project team. The manager of Operations hired me
                specially for this project to “assist”.
               o Result: The Failure Reduction process has become a common process in
                 the TME company. After some minor defects in the process that have been
                 solved, the process became accepted by all divisions.
             Summer Shutdown / Winter Shutdown for TME factory’s over Europe.
                Project leader, goal for this project to make sure no IS incidents occurred
                during the Summer Shutdown of the factories.
               o Result: Due to a change which was not detected by the project team,
                 incidents happened which should not have occurred. The responsible
                 members of the project team have been contacted about the issue. My
                 personal lesson, was to take this mistake into the next project for the
                 Wintershutdown.




Period                         September 2006 - May 2007
Company                        IRS (Belastingsdienst Holland, Apeldoorn)
Function                       OPS Specialist

Operating Systems              Z/OS
Methodology                    ITIL, Prince 2




Role description
         Maintain REXX programs and OPS Rules for the Production Environment.
         Development of new programs including OPS Rules.
         Participate in projects where OPS advise was needed or OPS programs where
         required.
         Resolve production problems that where related to OPS.
         Support 2 persons in OPS team, which had no OPS experience and even one of
         them without Mainframe experience.

            Projects:

                 Improve Communication between OPS team and Monitoring (operations
                  team)
                  Responsible for the improvement of the communications between both teams.
                 o Result: The project was passed on to a colleague whom worked in the
                     operations team before. Basically the bad of planning of our team leader
                     caused the project to be moved from the one to the other, without making
                     any successful progress.
                 SMS daily switch
                  Implementation of a program that switches SMS files when they where full or
Profile: J.A. de Vos                            14-10-2011                                         4
                  when it was end of the day (24.00h) .
                 o Result: The Implementation was successful



Period                        March 2006 - August 2006
Company                       TME (Toyota, Brussels)
Function                      Project Leader Operations

Operating Systems             Z/OS, OS/400, AIX, W2000
Methodology                   ITIL, Prince 2, Lean


Role description
         Main goal: To coordinate IS projects where Operations the leading department is
         Coordinate internal projects in Operations department.
         Investigate processes (ITIL, change, CMDB and incident) within Toyota IS
         department and advise Operation management on improvements, as they are
         process responsible for Change-, Release- and Configuration management.
         Interim Deployment manager for Central Warranty Systems new Release.

            Projects:
             Summer Shutdown 2006
                Prepare Toyota’s European Manufacturing plants for the holiday season.
                Leading role for operations working together with Development parties and
                System teams. .
               o Result: Even better then expected. The goal, to gain even with the results of
                  the year before was matched. Even better then that.
             Failure Reduction Sales
                Implement the failure reduction process into the sales IS and Development
                teams. .
               o Result: Project was set on hold, after the first preparations.
             Remedy for Development
                Integrate the Sales Development team into the Remedy software tool for
                incident registration. .
               o Result: On going, the first development team was successfully moved into
                  Remedy. The employers of this team gave good response which where used
                  in the next phase of the project.
             Operations Request forms
                Integrate the operations Request forms into the Remedy software tool .
               o Result: I prepared the presentation for the project. My colleague whom was
                  taking over the project brought the presentation to a success at Burnaston
                  (Factory Development teams).
             CWS August Release
                Taking over the August release ad interim because of holiday.
               o Result: The release was successful. All tests and documentation was
                  prepared in time by my planning.



Period                        February 2005 - March 2006
Company                       TME (Toyota, Brussels)
Function                      Teamleader Operations (10 persons, ex Teamleader)

Operating Systems             Z/OS, OS/400, AIX, W2000
Methodology                   ITIL, Prince 2, Lean


Role description
         Main goal: to improve to quality of the operator team.
Profile: J.A. de Vos                       14-10-2011                                        5
            Manage the operations managed staffing team, 7 people. (Outsourced by
            softwarehouse)
            Manage the Operation Analysts (3 man) in Operations team.
            Responsible for Documentation, Planning, New Procedures, KPI’s, ITIL process,
            Monitoring tools.
            Investigate processes (ITIL, change, CMDB and incident) within Toyota IS
            department and advise Operation management on improvements, as they are
            process responsible for Change-, Release- and Configuration management.
            Implement ITIL processes into operations and advise management on the
            processes.
            Rewriting the Operations Policy Guide and implement the new guide into the IS
            department.

            Projects:
             Junior Operators.
                Select candidates and setup a planning for a 6-month training of 2 junior
                operators.
               o Result: Successful. The goal of 1 new operator was successful met.
                 Unfortunately the second candidate failed due to private problems. Still after
                 a year he found a job by the consultancy agency which was involved in the
                 project.
             Release To Production (RTP)
                Participate in the project, to restructure and reset up the release process
                conform the Cobit audit request.
             Knowledge Base
                Project leader, goal for this project was to setup a new Knowledge base for
                operations.
               o Result: Unsuccessful due to the fact that I did not get enough resources
                 available to work on this project.
             SOX compliancy (Sarbanes & Oxley)
                Participate in the project for documentation and processes in Operations.
             TEDC name convention for TWS jobs/applications
                Participate in the project to create a uniform name convention for Sales and
                Manufacturing jobs / applications
             Eventmanagement
                Project leader, goal for this project was to redesign eventmanagement and
                setup alertmanagement with a automated link to the incident tool.
               o Result: Successful implementation of the improvements on
                 eventmanagement and successful on implementation of alertmanagement
                 which caused that Managers had better and more reliable data available.




                                     Career Summary

        Company                Employment                 Position               Technology
                                 dates
UWV                         May 2009 – February    Deployment Specialist   AIX, Wintel
                            2011
                                                                           HP Servicedesk
                                                                           Oracle
                                                                           FTP
Postbank (ING)              January 2008 –         Deployment Specialist   Z/OS
                            March 2009
                                                                           TSO, OPC/TWS
                                                                           Quality Center
                                                                           DB2, CICS, IMS
Profile: J.A. de Vos                         14-10-2011                                           6
                                                                        XFB, FTP
TME (Toyota)            June 2007 – January     Projectleader           Z/OS, OS/400, AIX,
                        2008                    Operations              W2000
                                                                        TSO, OPC/TWS
                                                                        Remedy
                                                                        DB2, CICS, IMS
                                                                        XFB, C:D, FTP
IRS (Belastingdienst)   September 2006 –        OPS specialist          Z/OS
                        May 2007
                                                                        TSO, OPC/TWS
                                                                        HP Servicedesk
                                                                        OPS
                                                                        FTP
TMME (Toyota)           April 2006 – August     Projectleader           Z/OS, OS/400, AIX,
                        2006                    Operations              W2000
                                                                        TSO, OPC/TWS
                                                                        Remedy
                                                                        DB2, CICS, IMS
                                                                        XFB, C:D, FTP
TMME (Toyota)           Februari 2005 –         Teamleader Operations   Z/OS, OS/400, AIX,
                        March 2006                                      W2000
                                                                        TSO, OPC/TWS
                                                                        Remedy
                                                                        DB2, CICS, IMS
                                                                        XFB, C:D, FTP
TMME (Toyota)           November 2004 –         Ops analyst             Z/OS
                        February 2005
                                                                        TSO, OPC/TWS
                                                                        DB2, CICS
                                                                        Remedy
                                                                        XFB, C :D, FTP
Albert Hein             Juli 2004 – October     Technical Support,      Z/OS
                        2004                    Scheduler
                                                                        JCL, REXX
                                                                        TSO, Control M,
                                                                        Control O
                                                                        Tivoli Service Desk
                                                                        DB2, CICS
Fortis ASR              October 2003 – June     Scheduler               OS/390 Z/OS
                        2004
                                                                        JCL
                                                                        TSO OPC/ESA
                                                                        Sa-390, Omegamon
                                                                        Tivoli / Insite
CZ Group                September 2001 –        Senior Technical        OS/390, Z/OS, AIX
                        September 2003          Support
                                                                        JCL, REXX
                                                                        CA-7, TSO, ROSCOE,
                                                                        Auto Operator,
                                                                        Sysview, FDR
                                                                        Marval
Profile: J.A. de Vos                      14-10-2011                                          7
                                                                                     DB2 (Datacom), CICS
Postbank N.V.                    July 2001 -              Production Acceptance      OS/390
                                 September 2001           Tester
                                                                                     JCL
                                                                                     OPC/ESA, TSO,
                                                                                     PROMA, Info/Man
                                                                                     DB2, CICS
Zwolsche Algemeene               July 2000 - July         Senior Technical           OS/390, AIX
                                 2001                     Support
                                                                                     JCL, REXX
                                                                                     VTAM, Netview
                                                                                     CA Scheduler, TSO,
                                                                                     Roscoe, JES2,
                                                                                     OPS/MVS
                                                                                     DB2, Datacom, CICS
RABOFACET                        January 1999 - May       Operator/analyst           OS/390, UNIX, NT
                                 2000
                                                                                     MVS/ESA, AIX, NT
                                                                                     JCL, REXX
                                                                                     VTAM, Netview
                                                                                     OPC/ESA, TSO, JES2,
                                                                                     Info/Man
                                                                                     IMS/DB, DB2, IDMS
                                                                                     Lotus Notes, Windows
RABOFACET                        March 1996 -             Senior Operator, Shift
                                 December 1998            leader
Duyverman Computer               November1992 -           Senior operator
Centrum                          November 1995
Verolme IJselmonde               April 1991 -             Clipper programmer
                                 November 1992
Ministry of Defence              January 1990 - April     Clipper programmer
                                 1991



                                    Qualifications & Data Processing Training

High School Diploma                                                                Diploma
              Mavo D                                                               Yes
              RISO - ISI project                                                   Yes



Data Processing Training                                                           Year

              ACF/VTAM Network operations                                          1992
              AMBI I1                                                              1991
              AMBI M1                                                              1989
              AMBI HE1                                                             1992
              AMBI HE2                                                             1992
              AMBI PDI 1: MG1, MG2, MG3                                            1989
              AMBI PDI 2: MD1, MD2, MV1                                            1991
              CMMI Introductie                                                     2008
              ITIL Essentials (foundation)                                         1996 / 2007 / 2011
              MVS/DFP Utilities                                                    1992

Profile: J.A. de Vos                                14-10-2011                                              8
              MVS/ESA Introduction                                         1992
              Prince 2 Foundation                                          2000
              Project co-worker                                            1999
              TMAP                                                         2005
              Veranderkunde                                                2009


IBM-specific Training

              OS390 and z/OS training                                      1992 - 2005
              AIX / UNIX                                                   1996
              VAX / VMS                                                    1992
              Databases, filetransfer tools etc. (for z/OS)                1992 - 2005



                                         Experience & Skills Matrix
Level
    1       Only training / education
    2       Medium sof skills
    3       High soft skills
    4       Medium hard skills
    5       Higly hard skills (Expert)


                                                                      Ja(a)r(en)         Niveau
Overall

Prince 2 / projectleiding                                                 5                4
TMAP                                                                      2                3
ITIL (Change-, Incident-, Problem- Release management)                   16                5
MS office (Outlook, Excel, Word, Visio, Powerpoint, Project              14                5
Training and educating Trainees                                           8                5

Program language
Clist                                                                     2                2
JCL                                                                      17                5
REXX                                                                      6                3

Databases
Datacom                                                                    3                3
DB2 / SQL                                                                 15               2-3
IDMS                                                                       3                2
IMS/DB                                                                     3                2
CICS (VSAM)                                                               10                3

Storage Management Software
ADRDSSU                                                                    5               4
DFHSM                                                                      5               3
DFSMS                                                                      5               4
FDR/ABR                                                                    2              3–4
IDCAMS                                                                     6               4
SRDF /RDS                                                                  2               3

Software (Mainframe / OS390 – z/OS)
ACF2 / RACF                                                               2                2
Auto Operator, Mainview, Sa/390 – Tivoli, OPS                             6                5
Scheduling (OPC/A, Control M, CA-7, Ca Scheduler)                        17                5
Ca Dispatch, PROMA, Endevor, ISPW                                         6                5
MVS/ESA, OS/390, Z/OS                                                    17                5
JES2                                                                     17                5

Profile: J.A. de Vos                                14-10-2011                                    9
VTAM / Netview                                                 17   5
TCP/IP                                                         15   5
File Transfer (NFTP, C:D, FTP XFB)                             12   5
Monitoring tools (Tivoli, Omegamon, Sysview)                   15   5
TSO (ISPF/SDSF) / Roscoe                                       15   5

Testdirector                                                    2   4
Infoman / Netman / MARVAL / Tivoli Service Desk / Remedy etc   17   5




Profile: J.A. de Vos                           14-10-2011               10

				
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