HELEN LOUISE BAILEY
Email Address – firstname.lastname@example.org
32a Broomhill Street, Tunstall, Stoke - on - Trent
Staffordshire, ST6 5JD
Telephone: 01782 819977 Mobile: 07765930673
Status: Married DOB: 27TH October 1970 Health: Excellent
A conscientious, creative and computer-literate trainer who is highly effective.
Makes use of her experience to produce work to an extremely high standard
especially when under pressure, also has the ability to identify and achieve her
deadlines or targets while not allowing her high standards to fall. Her pleasant
and sympathetic nature coupled with a good sense of humour and excellent
communication skill’s enable her to work well within any team. Has a clean
Feb 2007 – Present Self employed Trading as Coruscate Training
Job Title: Freelance Learning and Development Consultant
Facilitator of ‘Valuing Diversity’, ‘Recruitment and Selection’, ‘Appraisal
Training’, ‘Absence to Attendance’ and ‘Introduction to People
Management’ sessions for managers and non-managers at Cambridge
Facilitated ‘Dignity at Work’ sessions for Amicus.
Designed and delivered a series of sessions for Paul Smith including
‘Supervisory Skills’, ‘Time Management’ and ‘Assertiveness and
One to One Coaching for Managers at Paul Smith.
Facilitated ‘Performance Management’ sessions for Stoke on Trent City
Licensed MAP (Managerial Assessment of Proficiency) Assessor
Designed and delivered ‘Customer Service Skills’ as an open course for
Bedford City College Training Services.
Delivered ‘Practical Absence Management’ training for the DVLA.
Facilitator on ILM Level 3 Management Development Programme for
CIPD Tutor for Certificate in Training Practice
June 2006 – Feb 2007 BUPA Hospitals Limited
Job Title: Learning and Development Consultant
Providing a Learning and Development Consultancy service for all
employees within the 8 Midlands hospitals.
Designing and delivering bespoke training sessions as required for the
Delivery of the national Learning Strategy within the Midlands region.
Designed and delivered a ‘Train the Trainer’ session for IT specialists.
Designed a national programme – ‘Enabling Flexible Working’
Designed and delivered bespoke courses including Handling Difficult
Situations and Managing Violent and Aggressive Incidents.
Designed the Customer Care module of new corporate Induction.
June 2005 – June 2006 OCR - UK Exam Board Division of Cambridge
Job Title: Assistant Training and Development Manager
(Fixed Term Contract)
Providing training for all OCR employees.
The day to day running of the training and development function.
Managing the external-training consultants used by the company.
Designing and delivering training in line with the training strategy.
Development and successful introduction of a new training request form.
Sourcing of new external training providers including actors.
Designed and delivered bespoke courses including Introduction to
Management, Dealing with Difficult Situations and Giving and Receiving
Designed self learning guides on ‘Managing Conflict’ and ‘Recruitment and
Selection’ for company wide distribution.
Nov 2002 – June 2005 ASDA Distribution Lymedale
Job Title: People Development Advisor
Joined the Distribution Centre during the start up operation and was responsible
for all recruitment and training on site.
Recruitment – Responsible for organising and running assessment centres for all
levels of the business. Trained colleagues on site to assist with the recruitment
and induction processes. Also assisted at national recruitment assessment centres
Training – Responsible for writing, organising, planning and delivering training to
all colleagues. Developed a Cluster training plan with regional depots to ensure
cost –effective training delivery.
Set up and implemented best practice procedures at the depot start up.
Recruitment of all staff to operational plan including redesign of colleague
Development of a Cluster Training Plan.
Rewrote Clothing Job Ladder to depot specification.
Seconded to ‘Acting People Manager’ role for four months.
Aug 1997 – Nov 2002 Tesco Stores Ltd
Job Title: Front End Manager
Joined Tesco originally at Hanley store as a checkout supervisor and was
promoted to Front End Manager at Uttoxeter store in May 2001. Responsible for
managing 90 staff on the Checkouts, Trollies, Customer Service Desk and Garage
departments. This included recruiting, training and scheduling staff to ensure
excellent customer service at all times. Also responsible for running training
modules within store.
Implementation of an effective training plan for all Front End areas.
Completion of all appraisals within set targets.
Achieved Customer Service KPI’s consistently.
Became main trainer for Induction, Core Modules for Managers and Basic
Store specialist for Garage procedures
EDUCATION AND TRAINING
Licentiate member of Chartered Institute of Personnel and Development –
Awarded Best Examination Performance in Specialist and Generalist Personnel
and Development Sept 2007
University of Leicester – Certificate in Training Practice July 2004.
Staffordshire University – BA (Hons) Literature and History 2:1 June 1993
‘A’ levels – English Literature, History, Business Studies
GCSE – Mathematics, Sociology
‘O’ Levels – English Literature, English Language, History, German, French
Organising and Motivating your First Steps to People Management
Diversity Training Huddle (Team Briefing) Training
Interviewing Skills Health and Safety Training
Presentation Skills Appraisal Training
Absence to Attendance Recruitment and Selection Training
Working Smarter (Based on Covey’s
Influencing and Negotiating
Courses designed and delivered:
Managing Change Coaching Skills
Managing Performance (Disciplinary Introduction to Management
and Grievance) (2 day course)
Giving and Receiving Feedback Time Management
Dealing with difficult people Managing Conflict
Train the Trainer for on the job Enabling Excellent People
First Impressions (Customer service Managing violent and aggressive
Respect for the Individual Managing Meetings
(Preventing Bullying and
Assertiveness and Delegation Supervisory Skills
Customer Service Recruitment and Selection