Customer Requirements Functional
1 2 3 4 5 Like Must Be Neutral Live with Dislike
Dysfunctional
Like 1 Q R R R R Must Be 2 D I I I R Neutral 3 D I I I R Live With 4 D I I I R Dislike 5 O M M M Q
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KANO-EN-XLS
Customer 1
Cust 1 1 2 3 4 5 6 7 8 9 10 How Important is it or would it be if: Not at All Important 1 2 Somewhat Important 3 Important 4 5 6 Very Important 7 8 Extremely Important 9
Functional/Dysfunctional
Cust 1 1a 1b 2a 2b 3a 3b 4a 4b 5a 5b 6a 6b 7a 7b 8a 8b 9a 9b asdf How would you feel if: I Like it that way 1 1 It must be that way 2 I am Neutral 3 I can live with it that way 4 I dislike it None of the that way above 5 6 http://templatestaff.com
Summary of Responses for Each CTS in Questionaire
CTS # 1 2 3 4 5 6 7 8 9
Page 2 of 11
M
O
D
I
R
Q
Total 0 0 0 0 0 0 0 0 0
Grade
KANO-EN-XLS
Customer 2
Cust 2 1 2 3 4 5 6 7 8 9 10 How Important is it or would it be if: Not at All Important 1 2 Somewhat Important 3 Important 4 5 6 Very Important 7 8 Extremely Important 9
dsdsda s
Functional/Dysfunctional
Cust 2 1a 1b 2a 2b 3a 3b 4a 4b 5a 5b 6a 6b 7a 7b 8a 8b 9a 9b How would you feel if: I Like it that way 1 It must be that way 2 I am Neutral 3 I can live with it that way 4 I dislike it None of the that way above 5 6
Summary of Responses for Each CTS in Questionaire
CTS # 1 2 3 4 5 6 7 8 9
Page 3 of 11
M
O
D
I
R
Q
Total 0 0 0 0 0 0 0 0 0
Grade
KANO-EN-XLS
Customer 3
Cust 3 1 2 3 4 5 6 7 8 9 10 How Important is it or would it be if: Not at All Important 1 2 Somewhat Important 3 Important 4 5 6 Very Important 7 8 Extremely Important 9
Functional/Dysfunctional
Cust 3 1a 1b 2a 2b 3a 3b 4a 4b 5a 5b 6a 6b 7a 7b 8a 8b 9a 9b How would you feel if: I Like it that way 1 It must be that way 2 I am Neutral 3 I can live with it that way 4 I dislike it None of the that way above 5 6
Summary of Responses for Each CTS in Questionaire
CTS # 1 2 3 4 5 6 7 8 9 M O D I R Q Total 0 0 0 0 0 0 0 0 0 Grade
Page 4 of 11
KANO-EN-XLS
Customer 4
Cust 4 1 2 3 4 5 6 7 8 9 10 How Important is it or would it be if: Not at All Important 1 2 Somewhat Important 3 Important 4 5 6 Very Important 7 8 Extremely Important 9
Functional/Dysfunctional
Cust 4 1a 1b 2a 2b 3a 3b 4a 4b 5a 5b 6a 6b 7a 7b 8a 8b 9a 9b How would you feel if: I Like it that way 1 It must be that way 2 I am Neutral 3 I can live with it that way 4 I dislike it None of the that way above 5 6
Summary of Responses for Each CTS in Questionaire
CTS # 1 2 3 4 5 6 7 8 9
Page 5 of 11
M
O
D
I
R
Q
Total 0 0 0 0 0 0 0 0 0
Grade
KANO-EN-XLS
Customer 5
Cust 5 1 2 3 4 5 6 7 8 9 10 How Important is it or would it be if: Not at All Important 1 2 Somewhat Important 3 Important 4 5 6 Very Important 7 8 Extremely Important 9
Functional/Dysfunctional
Cust 5 1a 1b 2a 2b 3a 3b 4a 4b 5a 5b 6a 6b 7a 7b 8a 8b 9a 9b How would you feel if: I Like it that way 1 It must be that way 2 I am Neutral 3 I can live with it that way 4 I dislike it None of the that way above 5 6
Summary of Responses for Each CTS in Questionaire
CTS # 1 2 3 4 5 6 7 8 9
Page 6 of 11
M
O
D
I
R
Q
Total 0 0 0 0 0 0 0 0 0
Grade
KANO-EN-XLS
Customer 6
Cust 6 1 2 3 4 5 6 7 8 9 10 How Important is it or would it be if: Not at All Important 1 2 Somewhat Important 3 Important 4 5 6 Very Important 7 8 Extremely Important 9
Functional/Dysfunctional
Cust 6 1a 1b 2a 2b 3a 3b 4a 4b 5a 5b 6a 6b 7a 7b 8a 8b 9a 9b How would you feel if: I Like it that way 1 It must be that way 2 I am Neutral 3 I can live with it that way 4 I dislike it None of the that way above 5 6
Summary of Responses for Each CTS in Questionaire
CTS # 1 2 3 4 5 6 7 8 9
Page 7 of 11
M
O
D
I
R
Q
Total 0 0 0 0 0 0 0 0 0
Grade
KANO-EN-XLS
Customer 7
Cust 7 1 2 3 4 5 6 7 8 9 10 How Important is it or would it be if: Not at All Important 1 2 Somewhat Important 3 Important 4 5 6 Very Important 7 8 Extremely Important 9
Functional/Dysfunctional
Cust 7 1a 1b 2a 2b 3a 3b 4a 4b 5a 5b 6a 6b 7a 7b 8a 8b 9a 9b How would you feel if: I Like it that way 1 It must be that way 2 I am Neutral 3 I can live with it that way 4 I dislike it None of the that way above 5 6
Summary of Responses for Each CTS in Questionaire
CTS # 1 2 3 4 5 6 7 8 9
Page 8 of 11
M
O
D
I
R
Q
Total 0 0 0 0 0 0 0 0 0
Grade
KANO-EN-XLS
Summary of Responses for Each CTS in Questionaire
CTS # 1 2 3 4 5 6 7 8 9 M O D I R Q Total 0 0 0 0 0 0 0 0 0 Grade
Page 9 of 11
KANO-EN-XLS
CTS 1 2 3 4 5 6 7 8 9
How Important is it or would it be if: 0.00 0.00 0.00 0.00 0.00 0.00 #VALUE! 0.00 #VALUE!
Not at All Important 1 0 0 0 0 0 0 #VALUE! 0 #VALUE!
2 0 0 0 0 0 0 0 0 0
Somewhat Important 3 0 0 0 0 0 0 0 0 0
Important 4 0 0 0 0 0 0 0 0 0 5 0 0 0 0 0 0 0 0 0 6 0 0 0 0 0 0 0 0 0
Very Important 7 0 0 0 0 0 0 0 0 0
8 0 0 0 0 0 0 0 0 0
Extremely Important 9 0 0 0 0 0 0 0 0 0
Grade Extremely Important Important Important Extremely Important Importatnt Very Important Important Somewhat Important Very Important
Page 10 of 11
KANO-EN-XLS
D
9
2 7 3
8
O
6
1 2 3 4 5 6 7 8 9
M D D M M O D D D
To use option a To use option b To keep downtime to a minimum To keep customer returns to a minimum To ship product in a better box Improve instructions in box To use option c To keep x to a minimum to use option d
4 1
M
5
High
Medium
Low
Page 11 of 11
KANO-EN-XLS