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System/Component: Core Team: Design Responsibility:
Failure Mode and Effects Analysis
(Design FMEA)
FMEA Number: Page Prepared by: FMEA Date (Orig.) of Rev.
Item / Process Function
Potential Failure Mode
Potential Effect(s) of Failure
S e v
Potential Cause(s)/ Mechanism(s) of Failure
O c c u r
Current Design Controls Prevention
Current Design Controls Detection
D e t e c
Action Results R. P. N. Recommended Action(s) Responsibility & Target Completion Date S e v O c c u r D e t e c R. P. N.
ActionsTaken
Page 1 of 3
DFMEA-EN-XLS
Failure Mode and Effects Analysis
(Design FMEA)
System/Component: Core Team: E-mail Response System Design Responsibility: Technical E-mail response team FMEA Number: Page Prepared by: FMEA Date (Orig.) 1 of Rev. 1
Item / Process Function
Potential Failure Mode
Potential Effect(s) of Failure
S e v
Potential Cause(s)/ Mechanism(s) of Failure
O c c u r
Current Design Controls Prevention
Current Design Controls Detection
D e t e c
Action Results R. P. N. Recommended Action(s) Responsibility & Target Completion Date S e v O c c u r D e t e c R. P. N.
ActionsTaken
Receive customer question and determine appropriate answer
Respond with wrong/incorrect answer
Customer receives mis7 information
Unfamiliar question-inexperience of technical response staff Data entry error for response choice
8
New hire training
Manual supervisor review during OJT phase
6
336
Build automated response database
Response team: 6/1/01
Database completed 8/1/01
7
3
3
63
7
7
none
10
490
Build automated response database
Response team: 6/1/01
Database completed 8/1/01
7
1
2
14
7
Unknown - Different language
5
Six languages currently represented in response team
5
175
Add four additional language capabilities: Dutch, Japanese, Portugese, Swahili
Chris P. Owner: 4/1/01
University language services secured
7
2
4
56
Page 2 of 3
DFMEA-EN-XLS
Failure Mode and Effects Analysis
(Design FMEA)
System/Component: Core Team: Wireless E-mail Device Design Responsibility: Wireless Systems Group FMEA Number: Page Prepared by: FMEA Date (Orig.) 1 of Rev. 1
Item / Process Function
Potential Failure Mode
Potential Effect(s) of Failure
S e v
Potential Cause(s)/ Mechanism(s) of Failure
O c c u r
Current Design Controls Prevention
Current Design Controls Detection
D e t e c
Action Results R. P. N. Recommended Action(s) Responsibility & Target Completion Date S e v O c c u r D e t e c R. P. N.
ActionsTaken
Thumb "keyboard" -provides input device for composing e-mail
Plastic key hinges break
Keys fall off -preventing input
7
Device used beyond design life
6
Design life established at 99.5% of focus group usage
4
168
Extend design life to include 99.9% of usage
Design Team: 4/1/01
Completed 5/15/01
7
4
2
56
7
Chemical attack of plastic by solvents
7
Cleaning recommendations printed in owners manual
5
245
Change material specification to improve chemical resistance
Casey T. Member: 3/1/01
Specification changed: 2/15/01
7
3
2
42
7
Plastic molding done with incorrect material
3
none
10
210
Require supplier's control plan
Jo T. Member: 6/1/01
Received 6/15/01
7
1
3
21
Page 3 of 3
DFMEA-EN-XLS