CHRIS NOSSETT Roswell, Georgia 30075 (678) 467-2728 • email@example.com DIRECTOR OF PROFESSIONAL SERVICES / CONSULTING PRACTICE LEADER / SALES & BUSINESS DEVELOPER / CONSULTING MANAGEMENT Business-minded manager experienced in leading up to 6 concurrent consulting practices with deep exposure to diverse business cultures. Respected high-achiever recognized by executive management and peers as a top consulting practices manager. Results-centric, accomplished leader offering a proven history of success in negotiating million-dollar consulting services contracts, combined with international experience. Additional areas of expertise include: Team Building & Leadership • Professional Services • Organization Building • Implementation Management PMO (Project Management Office) • Business Process Analysis & Design • Cross-Functional Collaboration P&L Accountability • Business Development • Negotiations, Contracts & Licensing • Relationship Building Operational Improvement/Process Reengineering • Technology Needs Assessment PROFESSIONAL EXPERIENCE NEI, Roswell, Georgia • 2006 – 2009 Owner/Consultant Management consulting, business process management, business development and corporate infrastructure development. Select Clients: • Sports Media Technology: Media Broadcast Services industry - Specializing in media broadcast specialty services for the sports network community. Business Process Management/Operations Provided expert-level business consultation, business process modeling/mapping and corporate infrastructure development. Developed the SMT-BPM software application for BPM document repository, search, and reporting. This application was developed in Microsoft .Net C# using a SQL Server database created for SMT- BPM. • Alchemy Solutions Group: Management Consulting industry - Global consulting organization with 3 practices focused on enabling sales and marketing. Business Process Development/Infrastructure Delivered expert-level business and technical consultation and served in diverse roles including Process Developer, Project Manager, Infrastructure Developer, BI/DW Data Modeler, and Web Developer. SSA GLOBAL(NOW INFOR), Atlanta, Georgia • 2002 – 2006 Global software company offering a full range of enterprise business software including ERP, global financial management, human capital management, corporate performance management, CRM and SCM among others. Director of Professional Service Organization – North America Provided leadership to 6 distinct business lines, reporting to the VP of Professional Services. Supervised 22 direct reports including Practice Leaders and Project Managers. Oversaw PMO and assessed risks and project contracts. Negotiated professional services contracts and developed consulting and implementation business. Selected Contributions: • Triggered significant cost savings and surpassed expectations in managing multiple distinct business lines by initiating diverse processes and procedures, creating personal productivity tools and using innate multi-tasking proficiencies to analyze and optimize work load. • Made numerous recommendations including the creation of new PMO process and procedures, which were accepted and implemented globally. • Tracked and accountable for P&L of 6 distinct consulting practices. • Generated new revenues by negotiating professional services contracts in excess of $1 million. • Named by Professional Services VPs as the Top Director of Professional Services for 4 consecutive years. CHRIS NOSSETT • Page 2 • firstname.lastname@example.org BAAN COMPANY, Atlanta, Georgia • 1997 – 2002 Acquired by SSA, this global software company offered software including ERP, CPM, CRM, SCM, among others. Senior Practice Manager (1999 – 2002) Ensured the success of 2 business line practices. Managed 40 direct reports including project managers and consultants. Drove difficult implementations as a Project Manager. Attended follow up meetings to negotiate professional services contracts with new customers. Worked with technical consultants, engagement managers, project managers, practice leaders and functional groups on a frequent basis. Selected Contributions: • Boosted service revenues by negotiating professional services contracts valued at over $1 million. • Introduced the collaborative creation of Momentum, a company-wide implementation methodology. • Recognized as the Top Practice Manager for several years. International Practice Leader/Project Manager/Technical Lead (1997 – 1999) Relocated to Munich, Germany to set up a European consulting practice. Absorbed many different business cultures. Served as Project Manager and Technical Lead on new and on-going projects. Interviewed, trained and mentored new consultants. Selected Contributions: • Selected to play a key role to build consulting organizations throughout Europe, specifically in Germany, Italy, the UK, the Netherlands and Switzerland. • Offered numerous improvement recommendations in relation to structure, processes and procedures, all of which were adopted and incorporated. • Initiated the creation of a structured discovery methodology based on best practices. • Streamlined project management; introduced tracking methods and project completion hand off procedures. • Enabled successful software implementations in target countries through optimal team leadership. AURUM SOFTWARE, Atlanta, Georgia • 1994 – 1997 Acquired by Baan and formerly a Siebel Systems competitor, the company offered CRM software solutions Project Manager/Senior Consultant Drove all aspects of implementation including project management, consulting, field development, pre and post sales support and training. Authored documentation, whether functional or technical in nature. Modified applications based on signed specifications. Interviewed, hired and mentored several new consultants. • Introduced the Initial Software Implementation Methodology, which was further defined over several years. Additional career roles include Applications Development Specialist at Interserv and Consultant, Programmer/Analyst, Trainer at Brock Control Systems. Details provided on request. AFFILIATIONS: PMI Microsoft Partner Program EDUCATION: Computer Science Degree Technical Institute, Georgia Electro/Mechanical Engineering Degree Dekalb Technical College, Georgia Additional training and experience includes: Microsoft Visual Studio .Net Framework; C#; VB; ASP; HTML; XML; All Microsoft Office Tool; SQL Server, Oracle, and Informix DBs; Cognos Report Writing; UNIX OS Programming and Tools. Details provided on request.