• is a community’s way of life, including
their ideas, beliefs and language
• provides us with guidelines for how we
perceive and interpret the world
• affects everyone
• is individual
• is always changing
• creates similarities and differences
Cultural is a personal journey
Community participation competence means... • prepare yourself
• • choose your own route
involve communities in the support • discovering culture • have new experiences
you provide • recognising culture • learn new and better routes and pathways
• work with cultural brokers • understanding culture • enjoy the scenery and company of fellow
• working with culture travellers you meet
• consult communities
• gain a sense of satisfaction & achievement
• conduct outreach activities ...so you can provide the best as you fulﬁl goals you set and reach each
support for consumers place you planned to get to
• involve the family in the support Becoming
you provide culturally competent
• recognise family dynamics, strengths
have ongoing contact with families
start a NESB support group
involve the family when you
evaluate your work
How to be happens over time
so enjoy the journey, don’t obsess about
regularly update where you are on the
journey by doing a self-assessment - see
Always ask the consumer if they want family the manual for details!
to be involved. Always ask families how they
would like to be involved.
To put changes into place
do an assessment
• what am I trying to achieve?
• explain you are there to support the • how will I know that a change
consumer and their family/carer is an improvement?
• look at all aspects of the consumer’s life • what changes can I make that will
• involve the consumer and their result in an improvement?
family / carer
listen, offer choices and tailor options to A guide to cultural competence So go and
the needs of individuals
• try something
Be creative in the questions you ask and the
• notice the consequences
way you word them.
• learn from them
• act on what you have learned
Speciﬁc questions to
think creatively about
(See manual for details & more examples)
• what kind of support do you want/need?
• what health/support services are available • question statements, Be aware of
through your community? opinions or assumptions your own culture
• ﬁnd evidence
• do you maintain any spiritual practices (eg, • reﬂect on the evidence Everyone has a cultural background.
special prayer times)? • form a new opinion Be aware of the impact of yours.
• what language are you most comfortable • communicate your new
speaking? opinions to others
• what behaviour do you expect of your
guests? Taking shoes off?
Be aware of the culture
Cross-cultural of others
Learn about cultures and how they might
inﬂuence an individual.
• don’t shout!
Look for and get information on:
• use simple words
• how cultures respond to and explain
• take your time
• be aware that some words may not
• the language and communication styles
translate into other languages
• don’t use professional jargon,
• what is considered polite / social customs
abbreviations, or technical terms
• days and events of cultural or religious
Using a trained and accredited
• nutrition and dietary practices
Ask the consumer & their family their opinion
Be aware of non-verbal
(Your own and the other person’s)
• eye contact
Respect and work
with differences! MDAA
• use of space
• use and meaning of touch
• hand gestures Check out our website at www.mdaa.org.au
Get a copy of “Cultural Competence Works! A manual to put it into Practice” which shows you more on how to put this poster into practice.
Write to MDAA, P.O. Box 9381, Harris Park, NSW 2150, Australia or phone (02) 9891 6400
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