Maintain Ethical Conduct Assessment

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					Cessnock TAFE




Maintain Ethical Conduct
ICAW4214A
Nicholas Anthony




                           11
Table of Contents
Part one................................................................................................................................................... 3
   From the perspective of an IT professional, discuss the practices and activities you would employ
   or undertake to: .................................................................................................................................. 3
       1. Protect the interests of the clients ............................................................................................. 3
       2. Produce quality products and services ....................................................................................... 3
       3. Ensure the correct representation of yourself and by extension your organisation, in an
       ethical manner. ............................................................................................................................... 4
       4. Maintain good work practices. ................................................................................................... 4
Part Two .................................................................................................................................................. 4
   Produce a concise Code of Ethics appropriate for all staff at Web Wonders Pty Ltd-a web design
   company.............................................................................................................................................. 4
       Our pledge....................................................................................................................................... 5
       The ethics on how we use serch engines optimization .................................................................. 5
Part Three ............................................................................................................................................... 6
   Read the following scenario and respond to the two questions below. ............................................ 6
       1. Discuss the factors that should affect your actions. Where appropriate, make reference to
       the ACS Code of Ethics. ................................................................................................................... 6
       2. What do you say in response to the Executive Officer? ............................................................. 6




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Part one
From the perspective of an IT professional, discuss the practices and
activities you would employ or undertake to:
1. Protect the interests of the clients

Defending client interests is about doing what is best for your client’s business operations. This may
be an external client, an internal department, or a colleague. It may also be a human being whose
details are stored by your company.
Your client will expect:
•        Value for money
•        Confidentiality
•        Security and reliability
•        Business like service
•        Appropriate IT solutions
There are three main points that cover protecting the client interests and they are as follows

Value for money
While satisfying your client is important, you should be conscious that what the client wants and
desires may not always be the same thing.


Reliability and security
You may have things such as data security, and efficiency of systems, but continuity of service to a
client is the most important element. Two types of threat to the continuity of service are:
•         Accidental loss of data or services consequential from system failure, human error or act of
nature.
•         Deliberate or incidental loss or damage from hacking or other unwanted access from a
person outside getting hold of your database.


Confidentiality and proprietary rights
The IT professional time and again has right of entry to information that is confidential or
commercially sensitive. Confidentiality covers business and operational information, such as data,
tenders, systems, financial dealings, security, product details and product specifications. This is poles
apart from privacy, which protects the rights of individuals.



2. Produce quality products and services
Quality is about making sure that a high standard product or service is given to the client or
employer in a cost-effective, consistent and timely manner.
The way in which you can make sure that you produce quality products and services is by setting up
a quality management system.
Formal quality management systems can include:
•        Total Quality Management (TQM)
•        Quality Management (QM)
•        Quality Assurance (QA)
•        Quality Frameworks
•        Continuous Improvement Processes
These are general terms used to explain similar approaches to managing quality.


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An organisation’s quality framework must guarantee processes are aligned with the appropriate
legislation, industry standards and other organisational guidelines.


3. Ensure the correct representation of yourself and by extension your organisation, in an
ethical manner.
A qualification alone does not make you a professional. You must act like a professional, express
honesty and fair play, and correctly symbolize yourself, your organisation and your products and
services in all business transactions with clients.
A professional:
•        Respects the differences of others
•        Wear the right clothes and acts professional
•        When doing business dealings conduct themselves in a fair and honest manner
•        Abides by legal, industry and workplace principles.

For the professional, correct representation means to:
•       Give unbiased advice and divulge all related information
•       Do not be misrepresentative of what you can do by overestimating your abilities.
•       To provide precise quotes and work estimates.

4. Maintain good work practices.
As an IT professional you should be able to figure out potential ethical troubles and come to a
decision on the appropriate action needed. Before you act, you’ll need to know:
 Who you have to contact in relation to what the problem is ie: the right person to handle the
     problem.
 How much do government, industry and others have in affect to determining ethical
     behaviours?
 The ethical concerns that apply to IT professionals.

When tackling problem as an IT professional some things that you should consider are as follows:

•      What would your family and friends think of the action that you have taken?
•      Before you make a decision think of how a legal adviser would handle the problem?
•      How would others in your profession or the wider community approach the same problem?
•      What would your client, colleagues or employers react to your solution?




Part Two

Produce a concise Code of Ethics appropriate for all staff at Web Wonders
Pty Ltd-a web design company.




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Code of ethics for designing websites at
             Web Wonders
Our pledge

      We will not promote or link to any sites with hate group propaganda, violence or
      pornography.

      We will not design a website that deliberately confuses the user into taking an unanticipated
      action. Such as being directed to another webpage without meaning to take that step.

      We will not make any website with unnecessary large downloads or excessive animations
      that would cost allot to down load.

      We will not lead the user to unnecessary sites by redirecting their URL.

      We will not utilize any web based technology which does not allow most of the site users to
      experience a more informative, more efficient and over all better experience. If it does not
      make the user’s experience simpler, then the web based technology will be thrown out.

      We will not bombard the user with pop-up windows that have advertisements contained
      within them. We will only use pop-up windows if the user has requested that information.

      We will uphold the law in relation to copyright, spamming as stated by a federal and state
      laws.

      We will not use loops or repeating windows that force the user to stay at our site.

      We will only design pages that the user has control over navigation never will the navigation
      be forced on the user by us.

      We will not exploit someone that is new to using the internet for our own personal gain. This
      could be our users or clients.

      We will make websites that are designed to treat the user with respect.


      Make certain that our clients confidentiality is protected.




The ethics on how we use serch engines optimization




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We will follow only ethical search engines optimisation methods .The techniques that we employ
have lasting results. By using these techniques it is less likely that our websites will be banned from
search engines.

The methods that we DO NOT employ are:

        Hidden text or hidden Links

        Misspelling of well-known websites

        Keyword stuffing which is using too many key word on the page

        Cloaking and false redirects

We will work to the best of our understanding to increase and retain the ranking of our clients.



Part Three
Read the following scenario and respond to the two questions below.
Scenario
You are contracted by a Web design consultancy company to interview their staff to ascertain their
current knowledge. The aim of the study is to inform the company about the type of training courses
they need to implement. Therefore you will need to highlight areas of overall weakness as opposed
to individual shortcomings.
Consequently, the type of data you collect should be able to identify the weaknesses of individuals.
Informed consent clearly states that comments made to you by interviewees are to remain private.
Following the study, a senior assistant Executive Officer of the company approaches you, asking you
“who did well in the study?”

1. Discuss the factors that should affect your actions. Where appropriate, make reference
to the ACS Code of Ethics.
I think that the senior assistant’s question should not be answered firstly due to the fact that it
violates the ACS Code of Ethics rule number one which is as follows: 1. The Primacy of the Public
Interest: You will place the interests of the public above those of personal, business or sectional
interests. This means that you should keep anonymity when discussing any form of study result of
clients.
 Even if you have not signed a confidentially agreement while on the job then you are still bound by
the code of ethics that you follow and that is set by the ACS. Not to disclose any information that
may be detrimental to people that you work for or public information that you may come across in
day to day work as an IT professional.


2. What do you say in response to the Executive Officer?
Rather than not give a reply to the question at all I would respond by advising the Executive Officer
that the ACS Code of Ethics recommends that I do not divulge personal information about personnel.
Instead I would tell Executive Officer what parts of the training course the team as a whole did well
in and in what parts of the training course they did not do well in. In this way I would not have
affected the privacy of the individuals that took the study.



29 May 2011                                Nicholas Anthony                                  Page |6
Bibliography
http://www.jdwebdesign.com.au/information/code_of_ethics.pdf




29 May 2011                          Nicholas Anthony          Page |7

				
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