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					Nº1
Nº1
outbound
contact centre
within the e-gaming industry
We’re the number one e-gaming
contact centre and work closely with
a large number of leading e-gaming
companies.



We’re specialists at outbound telemarketing within
the industry and consistently help our clients hit their
high acquisition and retention targets by generating
exceptional conversion figures. Our service
generates a quick return on investment.




                                 49%


                                            28%
                              Acquisition




                      31%
                    WinBack




                                            RNF
We help e-gaming companies of all sizes across a
variety of international outbound and inbound projects.

Formed in 2001 and based in the heart of Newcastle’s
Quayside, our approach has been tried and tested
over the last 10 years. It’s guaranteed to increase
betting activity on your site. The service that we
offer also has been proven to have a positive impact on
customer loyalty.

   •	   Outbound dormant customer reactivation
   •	   Outbound ‘registered no bet’ conversion
   •	   Outbound customer acquisition
   •	   Welcome calls
   •	   VIP calls
   •	   Inbound sales
   •	   Inbound customer service
   •	   Overflow / disaster recovery
“Outbound telemarketing really works”
“
Echo-U has been working with us for over 2 years.
Due to their success they are now the only contact
centre that we employ and they work across
all our outbound telemarketing initiatives. This
includes Welcome Calls, RNF Campaigns, Winback
Campaigns, New Customer Acquisition Projects,
VIP Programs and Anti-Churn Initiatives. I have
been very pleased with the level of service that
my team and I have received from everyone at
Echo-U. More importantly, the conversion rates that
we achieve across the projects that they manage
are tremendous. Echo-U is a trusted partner that
has created an efficient and affordable marketing
                                            “
channel. Outbound telemarketing really works for
188BET and it’s a vital element of our current and
future marketing mix.

Des de Silva
Head of UK Acquisitions
“Delivered beyond expectation in conversion and profitability”




“   Echo-U have supported our Re-Activation and Reg
    Non-Funded campaigns, and both have delivered
    beyond expectation in conversion and profitability.
    We’re extremely happy with the service supplied,
    and look forward to Echo-U supporting us on future
    campaigns. The team in Newcastle is exceedingly
    knowledgeable about our industry and has all the
    skills and expertise in order to deliver high quality
    results. They have an honest and transparent
    approach to business and the daily reports that I
    receive allow me to quickly ascertain the success
    of each campaign. I can also listen to calls real time
    using my laptop from anywhere in the world which
                            allows me to feel close to
                            the operation. Telemarketing
                            works and will be utilised
                                                    “
                            more by Blue Square in the
                            future if it keeps generating
                            the same results.

                           Oliver Watkins
                           Head of CRM
“Very impressed with the professional service offered”




                 “   As a provider of
                     software, we will
                     frequently work with
                     Echo-U for and on
                     behalf of our customers.
                     We are very impressed
                     with the professional
                     service offered by
                     Echo-U and readily
                     reference their success
                                         “
                     in Customer Retention
                     and Outbound Sales
                     Generation.



                     Ashley Sandyford-Sykes
                     Head of QuickFire at Microgaming
“Generates results
that offer a good
return on investment”
“
Echo-U consistently maintains a high quality of
service and generates results that offer a good
return on investment. Responsive and adaptive,
they have ensured throughout our relationship,
that they have a good working knowledge of
our products and propositions. The people that
                                            “
work in our team within the contact centre are
exceptional, highly motivated and genuinely care
for our customers.

Sabrina Robertson
CRM Manager
We’re experts at what we do and offer
genuine value for money. Our intelligent
customer contact service is delivered by
motivated and dynamic professionals
that understand your industry, your
products and your customers.


Key Benefits:
   •	   New depositing players generated
   •	   High volumes of players resume and sustain play
   •	   Significant return on investment
   •	   Fully updated data files cleansed and returned
   •	   Increased positive brand awareness
   •	   Reduced future churn
   •	   Detailed marketing intelligence
   •	   Professional brand representation
   •	   Operational cost benefits

We would be delighted to meet to discuss our activities,
expertise and the associated benefits in more detail.
For a confidential discussion on how Echo-U could assist
with your customer contact strategy please contact:
David Blakey
Commercial Director
+44(0) 191 255 8797
+44(0) 7905 967720
david.blakey@echo-u.co.uk




Kevin Boyle
Client Services Manager
+44(0) 191 255 8797
+44(0) 7932 825553
kevin.boyle@echo-u.co.uk
We can make telemarketing
work for your company just
like we have for:

 Victor Chandler
 188Bet
 Sky Bet
 Blue Square
 G Casino
 Mecca Bingo
 Stan James
 Betfred
 Interwetten
 St Minver
 Guru Poker
 Totesport
 Mini Vegas
 Betdaq




Echo-U
Fourth Floor
Tyne House
26 Side
Newcastle upon Tyne
NE1 3JA
+44 (0) 191 255 8797
www.echo-u.co.uk

				
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posted:10/13/2011
language:English
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