CUSTOMER SERVICE TIPS Handouts

							  IF NOTHING SETS YOU APART FROM YOUR
  COMPETITION, THEN YOUR CLIENTS WILL
ALWAYS REMAIN SOMEONE ELSE’S PROSPECT!!

                             CUSTOMER SERVICE FACTS
1. It costs 6 times more money to attract a new customer than it does to keep an old one!

2. A typical dissatisfied customer will tell 8 to 10 people about their problem. Remember that the
   customer is always right!

3. 7 of 10 complaining customers will do business with you again if you resolve the complaint in
   their favor.

4. Of those customers who quit using products did so because of an attitude of indifference. They
   felt that they were ignored.



                              CUSTOMER SERVICE TIPS:
1  Your voice has power, your fingers DON’T!! when you are aware of a problem with a customer,
   CALL HER IMMEDIATELY!! Don’t send her an email
2 Keep your customers happy. They are your best advertisements, they keep giving you money
   through their sales, they become your future hostesses and your best future consultants.
3 Packaging: make all your deliveries like presents. Use the white bags for product only at spas. If
   you have to personally deliver/or they pick-up a product, put it in a pretty small gift bag with some
   tissue paper. Very inexpensive, but very meaningful and thoughtful.
4 ALWAYS give chocolate with your product. Put a small piece in every package or bag!
5 Establish a routine delivery day. You go to the post office on certain days and your customers
   know that. If you go on Wednesday, then they will come to know they better let you know by
   Tuesday or else they have to wait until next week.
6 Make yourself the difference between BeautiControl and other companies. When someone asks
   what makes us different, you can say “You get Me!! And I will take care of you for life!”
7 We are in the service business. What does service mean? The occupation of a servant. What is a
   servant? A person devoted to another with helpful and friendly action. Do you clients know your
   name; do they even know you are still in business?? Service begins the instant that you sell a
   product. We have a responsibility to service them, to educate them on proper use, and to take care
   of all their skin care needs for life.
8 Set daily selling goals. (we will discuss this in more detail.) dialing for dollars. You are
   providing a service to your client, they appreciate you for it. A dailiy reorder business will KEEP
   you inbusiness.
9 ALWAYS call your clients back immediately. A key element to service is a quick call back and
   quick delivery of product. Therefore you must have a healthy inventory to do this so they don’t
   have to wait for their products. (This is important mainly during reorders, not at a spa. Explain
   more) if you are missing a product that someone ordered, call someone else to get it.
10 The perfect spa is one that never ends! It never ends because you follow-up within 24-48 hours,
   send thank you notes, personalize everything. Building clients for life!