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									Proposed
Sheridan Certificate Program


Project Management

Stage 4: Program Proposal
For ASA

October 2006




School of Continuing Education

Intended Launch: January 2007




Development Team:
School of Continuing Education: Clifford Brewster, Mary McNeil, Cheryl Snyder
Centre for Curriculum and Faculty Development: Carol Riggs, Petra Bennett, Nancy Riddell
Proposed Sheridan College Certificate Program in

Project Management Certificate

Stage 4: Program Proposal

Executive Summary

Program Overview:
 Project Management skills, both technical and interpersonal, are a requisite skill in every
  organization‟s drive for on-time, on budget, quality driven results.
 The Sheridan Certificate in Project Management offers an in-depth theoretical knowledge along
  with the tools and techniques to manage projects in most industries.
 Practical application will be gained through academic projects and simulations.
 Graduates of this certificate are eligible for membership in PMI (Project Management Institute) and
  to have their credits fully acknowledged and accepted by PMI toward the completion of their
  Project Management Professional designation (PMP).
 Sheridan has negotiated recognition by PMI as one of only four colleges to have the distinction of
  Recognized Education Provider to PMI, allowing us to provide the foundational education and on-
  going required education credits (PDU) to new and existing PMI members.

Contribution to College Strategic Plans:
 Contributes to enhanced program offerings within the Continuing Education portfolio.
 Supports the goal of an exceptional student experience by providing active learning through project
  and team work as well as opening further career opportunities to the students.
 Provides exceptional community service by providing the community with graduates who have a
  project management skill set that has been identified by local and national employers as critical to
  organizational success.
 Enhances college operational effectiveness and efficiency by maximizing the use of learning
  resources and facilities in off-peak hours. Potential exists for possible extensions into other
  Sheridan schools i.e. Business, ACES, and SCLS for similar content.
 Contributes to the planned enrolment growth by seating in excess of 300 students annually.

Economic Need:
 A 2005 Conference Board of Canada survey shows 92% of the 250 senior executives surveyed
   felt that using project managers is an effective way to ensure the success of their organizations.
   On any given day in the past month, over 500 open positions in the GTA alone were posted on
   just one employment repository site.
 Job postings for Project Management are represented across a wide spectrum of industries; IT,
   Financial Services, Telecommunications, Computers/Software and Business Management
   Services. Other traditional industries such as construction, logistics, supply chain management
   and healthcare also include project management in their requisite skill sets.
 Membership in PMI has increased their Canadian membership by 800% over the past 10 years.
 Enrollment in Project Management individual courses offered through Continuing Education at
   Sheridan increased 180% since inception in 2003.
 A program of certification expanded to six courses, offers further enrollment from previous single
   course students, professionals in other disciplines requesting a Project Management certificate
   and PMI professional designation credits (on-going requirement for initial PMP certification and
   maintaining certification).


School of Continuing Education –Project Management Certificate Stage 4 Program Proposal   Page 2 of 39
Student Interest and Potential Applicants:
There is a demonstrated applicant pool to support the targeted enrolment for this program. Since
2003, enrollment in the initial three single courses has increased 180% and further education as well
as a Sheridan certificate have been requested by students who perceive the certificate offerings in
other colleges as advantageous.

Potential applicants include:
 People currently employed as project managers who want to write their PMP exam for certification
  with the Project Management Institute. It should be noted that although PMI has a current
  Canadian membership of over 15,000 individuals, not all of them are currently certified.
  (Approximately 10% are not).
 Project managers currently certified with PMI (course work will contribute toward their
  “educational units” as required by PMI for continued certification). It should be noted that current
  membership in Canada as of January 2006 was 18,668 individuals. This represents an increase of
  thirty percent.
 Internationally trained professionals wanting to upgrade their skills.
 Recent graduates of Sheridan‟s Business programs.

Competition:
At present there are twelve Ontario colleges offering courses in project management through their
Department of Continuing Education. Of these, seven are certificate programs with the number of
course requirements for completion ranging from 3 to 14 depending upon the nature of study.
Humber College currently offers in addition to their part time program, a full time graduate certificate
in International Project Management. As well, McMaster, Ryerson, Toronto and York Universities
are currently offering part time certificate programs through their Continuing Education Department.

Within the scope of these program offerings Conestoga, Fanshawe and Humber are the only three
Colleges (excluding Sheridan) within the Province of Ontario that are Registered Education Providers
(registered with PMI).

Institutional Capacity to Deliver:
The program will require use of existing college classrooms and labs at off-peak hours generally
after 6:00 PM
     teaching and technology support needs can be met through a combination of existing full-
         and part-time faculty plus additional part time faculty for specialized areas of teaching,
         planned through college and school budgets
     if the program is developed as an online program, infrastructure support will be required
         from the college

Program Standards and Credential Requirements:
 There are at present no formal ministry standards representing the Project Management sector.
 The program curriculum and learning outcomes have been designed to be consistent with
      Sheridan certificate requirements.

Internal/External Consultations
 A certified industry expert in the field and PMI member has been a major contributor to required
  course curriculum.
 A focus group of 12 industry organizations was conducted which concluded that further project
  management instruction and a certificate offering would be advantageous to industry, to the current
  students, the potential students and to Sheridan.


School of Continuing Education –Project Management Certificate Stage 4 Program Proposal   Page 3 of 39
Entry requirements:
 A minimum of an Ontario Secondary School Diploma (OSSD) or equivalent, or Mature
  Student status (19 years of age or older and without an OSSD) Program Eligibility

 Proficiency in English. All instructions within Sheridan is in English. Your communication,
   listening, comprehension, reading and writing skills must be at a level sufficient to meet the
   demands of postsecondary study in order to be successful.


In summary:
The program is consistent with Sheridan’s strategic directions as well as the goals of the School of
Continuing Education and will meet industry needs. CCFD and the School are confident that the
program has been prepared to meet Sheridan certificate requirements. It will attract sufficient
applicants to support the proposed enrolment and Sheridan has an operational plan in place to address
all aspects of the capacity needed to deliver the program.




School of Continuing Education –Project Management Certificate Stage 4 Program Proposal    Page 4 of 39
Table of Contents

1. Background .......................................................................................................................... 6

2. Contribution to Sheridan Strategic Plans ............................................................................. 7

3. Economic Need .................................................................................................................... 9

4. Employment Opportunities ................................................................................................ 11

5. Student Interest and Potential Applicants .......................................................................... 13

6. Appropriateness of the Credential ..................................................................................... 15

7. Internal/External Consultations ......................................................................................... 16

8. Program Critical Performance and Learning Outcomes .................................................... 16

9. Learning Methodologies and Delivery Options ................................................................. 17

10. Capacity to Deliver .......................................................................................................... 19

11. Conclusions and Recommendations ................................................................................ 20

Appendices .............................................................................................................................. 20




School of Continuing Education –Project Management Certificate Stage 4 Program Proposal                                   Page 5 of 39
Proposed Sheridan College Certificate Program in

Project Management
Stage 4: Program Proposal

Type of Program:                         Sheridan Certificate (School of Continuing Education)

Implementation Date:                     January 2007

Location:                                Campus: Trafalgar (Oakville) and Davis (Brampton)

Projected Enrolment:                     350 students across the 6 courses per semester
                                         (Includes an anticipated 120 students into the preliminary
                                         Fundamentals course per semester)

Entry requirements:                      Secondary Graduation Diploma

                                         Ontario Secondary School Diploma (OSSD) or equivalent, or
                                         Mature Student status (19 years of age or older and without an
                                         OSSD) Program Eligibility

                                         Proficiency in English. All instruction within Sheridan is in
                                         English. Communication, listening, comprehension, reading and
                                         writing skills must be at a level sufficient to meet the demands of
                                         postsecondary study in order to be successful.

Program Critical
Performance:                             The graduate of the Project Management Sheridan Certificate
                                         Program will have demonstrated the ability to coordinate a
                                         project including all operational scheduling and reporting
                                         activities, mitigating logistical and risk project elements, while
                                         under the supervision of a project manager.


1. Background

This program emerged out of the expressed interest of students who had completed some of the
individual project management courses offered by Sheridan College, Continuing Education.

With a burgeoning interest demonstrated by the number of students enrolling in the Fundamentals of
Project Management, and the other two project management courses, as well as the demand for
project management skills within the work environment, it became apparent that another step was
required to bring these initial offerings to a higher, more comprehensive level.

Students enrolled in the program have different backgrounds and education levels. These
backgrounds vary from high school graduates to those with College diplomas and/or University
degrees, and those who are beginning their working careers to those who are upgrading their training.




School of Continuing Education –Project Management Certificate Stage 4 Program Proposal             Page 6 of 39
2. Contribution to Sheridan Strategic Plans

The program aligns with Sheridan‟s strategic direction specifically in the two areas of: increasing
enrolment and providing exceptional student experience.


      Sheridan Strategic Goals                                            Sheridan Project Management Certificate

      1. Exceptional student experience                                   1. Exceptional student experience

      Sheridan students will experience a learning-centred                -   This Certificate Program is designed to provide
      environment characterized by academic integrity,                        students with exceptional student experiences
      quality services and the realization of individual                      offering students the ability to complement their
      potential leading to student success. The Sheridan                      current education with specific leading edge study
      experience will contribute to understanding the human                   in Project Management. It provides additional
      spirit, and develop a life-long passion for learning in all             occupational and career related opportunities for
      students. Graduates will be able to access, interpret                   those who have practiced project management
      and apply knowledge confidently and innovatively                        and for those new to this field.
      within multiple environments, and will become
      productive citizens who readily adapt to the labour                 -   Designed in accordance with the requirements
      market and our changing world.                                          and characteristics of Sheridan‟s strategic goal.
            -   positive human interaction                                    Builds on personal values and experiences
            -   well-rounded experience                                       generated by the diversity of student and faculty
            -   capacity for advocacy, good citizenship, social               background.
                and intellectual interaction
            -   respect for human diversity and society                   -   Recognition by PMI, Project Management Institute
            -   appreciation for a learning community                         industry leaders, gold standard.
                committed to developing personal values and
                advancement

      2. Exceptional community service                                    2. Exceptional community service

      Sheridan commits to deliver exceptional service to, and             This certificate program provides industry with
      establish mutually beneficial social, cultural and                  graduates that have developed a core competency in
      economic relationships with students, graduates, and                project management skills.
      partners from regional, provincial, national and
      international communities, business and industry,
      educational colleagues, non-governmental agencies,
      and all levels of government.
           -    partnerships
           -    social, cultural and economic relationships
           -    employment facilitation for graduates in their
                field
           -    meeting labour force needs

      3. Enhanced Operational Effectiveness                               3. Enhanced Operational Effectiveness

                                                                          Enhances college operational effectiveness and
                                                                          efficiency by maximizing the use of learning
                                                                          resources and facilities in off-peak hours. Potential
                                                                          exists for possible extensions into other Sheridan
                                                                          schools i.e. Business, ACES, SCLS for similar
                                                                          content.

      4. Planned enrolment growth                                         4. Planned enrolment growth

      Sheridan‟s planned enrolment growth will meet student               The program will contribute a minimum of 350
      and employer demand within the rapidly expanding                    registrants in the certificate.
      Halton and Peel regions …as well as specialized labour
      demand for niche occupational clusters for which



School of Continuing Education –Project Management Certificate Stage 4 Program Proposal                      Page 7 of 39
      Sheridan Strategic Goals                                            Sheridan Project Management Certificate

      Sheridan provides highly qualified graduate provincially,
      nationally and internationally.
           -    create better understanding of curriculum
                levels and graduate credentials
           -    matching applicants with programs
           -    clear admission requirements
           -    student success strategies
           -    maximize direct applicant contact, assessment
                testing, work programs

      5. Celebrating people and achievement                               5. Celebrating people and achievement

      Sheridan will celebrate and provide incentives to                   -   Established relationship with PMI Project
      recognize internal and external achievements by                         Management Institute, access to marketing R.E.P.
      employees, students, alumni and partners, with an                       Registered Educational Provider.
      emphasis on creativity, innovation, entrepreneurial                 -   Curriculum can be adapted in other programs i.e.
      activity, diversity, community participation, and                       Health, Quality Assurance, Business.
      individual and collective ability to embrace change.                -   Encourages collaboration.
           -     celebrate and reward creativity, innovation,
                 entrepreneurial activity and community
                 contribution
           -     celebrate and reward change agents
           -     encourage participation in the broader
                 community(community spirit)
           -     (reward of innovation, imagination and
                 initiative)




2.1 School and Program Cluster Plans

The proposed certificate is being developed by the School of Continuing Education. The proposed
program would enable Sheridan to expand its programming in Project Management and develop new
partnerships with professional associations such as the Project Management Institute (PMI) and
corporate clients requiring a more credible offering.

The School of Continuing Education and SheridanCorporate offer a diverse array of part-time
academic, professional and leisure study options that attract over 36,000 Continuing Education
enrolments annually. The School offers over 80 certificates and diplomas to part-time learners,
incorporating a large span of academic and professional disciplines. As well, SheridanCorporate
offers customized corporate learning and development curriculum to business clients, both locally and
internationally. Programming offered through SheridanCorporate includes the disciplines of project
and quality management, leadership, business communications, sales and applied technologies. The
School is increasingly moving into distance and online learning, and this program is targeting
hybrid/online delivery as well as the traditional classroom format.




School of Continuing Education –Project Management Certificate Stage 4 Program Proposal                    Page 8 of 39
3. Economic Need

Canada‟s effectiveness as an international competitor is largely dependent upon its ability to engage
in meticulous project management strategies. Across the globe, countries are increasing their capital
investments in business projects with the intent to ensure that such investments will capture top value.
Recognized as a critical element in corporate risk management, projects are now being initiated with
tighter time, cost and resource constraints as well as more strict criteria for success.1

Project managers play an integral role in the efficient execution and completion of these projects,
providing the framework for project success in accomplishing organizational goals. If managed
effectively, projects will generate a return on the employers‟ investment that will help the
organization grow and increase its value to stakeholders and shareholders. A recent survey
commissioned by Canada‟s Program Management Institute (PMI) indicates that 92% of the 250
senior executives surveyed feel that using project managers is an effective way to ensure success.
More specifically, 87% of the employers who generate more than $500 million in revenue use project
managers.2

To date, the Information and Communication Technology Sector has been the biggest adopter of
project management strategies. However, as more jobs across all sectors of Canada‟s economy
increasingly become project based, the need for this expertise has expanded into a broad range of
industries that include electronics, construction, transportation, logistics/supply chain and finance.
More recent trends indicate an emerging need for project management capabilities within
organizations that provide HR outsourcing. Key to their success is their ability to be more strategic,
which subsequently requires employees to act as project managers – understanding both technological
issues as well as compliance procedures and regulations.3

Project management has come to the fore as a distinct and specialized discipline with its own unique
set of skills and capabilities.4 Being highly skilled in a functional area does not always translate into
an ability to manage projects. According to the most recent Project Management Trend Watch current
project managers focus more on the development of their technical skills as opposed to their
managerial skills. They tend to view themselves more as technical leaders and do not always align
themselves with the larger business objectives. Many are often aligned with functional units whereas
project work typically crosses functional boundaries.5 The article therefore identifies a growing need
for employers to begin hiring the project management specialist to ensure the timely and efficient
planning and delivery of projects.

Indicators of Employment Growth:
a. Membership Growth – PMI: (1995 – 2005)

Between 1995 and 2005 the Project Management Institute experienced an 800% increase in their
Canadian membership. Based on past trends the PMI predicts a future annual growth rate of 20%.




1
  Conference Board of Canada (2005)
2
  Project Management Institute (2004)
3
  Jessica Marquez (2006)
4
  John Filicetti (2006)
5
  Ibid.


School of Continuing Education –Project Management Certificate Stage 4 Program Proposal    Page 9 of 39
                Table One: Project Management Institute’s Membership Growth (Canada)
                                           Membership Growth: PMI (1995-2005)

                            20000                                                 18213
                            18000
                            16000
                            14000
                            12000
                            10000
                             8000
                             6000
                             4000                 2015
                             2000
                                0
                                                  1995                             2005

                                                                  YEAR


                                                       (Source: PMI 2006)

b. Employment Sectors:
According to the latest data provided by PMI, the majority of project managers currently come from
the IT and Computers/Software industries (Graph One). However, the sample of job postings
identified in this report indicate an increasing range of industries (Table Two).

             Graph One: Industry Share of Project Managers (Across the Globe): 2005/2006
                                    Project Management: Industry Share (2005/2006)
                                               13%
                                                                                      31%
                                13%




                                13%

                                                                     30%
                                  IT                               Computers/Software
                                  Financial Services               Business Management Services
                                  Telecommunications

                                                       (Source: PMI 2006)

Tables One and Two provide a synopsis of these jobs, which can be found across a broad range of
Canada‟s economic sectors/industries. While some of these jobs have more of an IT focus and
therefore require expertise in this domain, an increasing number are emerging in other areas. More
details of these jobs can be found in the appendix. Collectively they represent a broad range of job
opportunities with varying degrees of required experience.




School of Continuing Education –Project Management Certificate Stage 4 Program Proposal           Page 10 of 39
4. Employment Opportunities

Sheridan‟s certificate program provides a foundation for successful graduates to move into
organizations that embrace project management as an emerging individual and/or organizational core
competency. The graduate will have acquired the fundamental theoretical knowledge and skills to
work successfully as a Project Manager or in more of an assisting capacity as a Project Coordinator.
In addition to project management certification, the Project Management Institute also certifies people
to become associates of project managers (CAPM). Job levels will therefore vary according to the
graduates‟ previous education and work experience.

            Table Two: Scope of Employment Opportunities in Canada for Project Managers

  Industry                              Job Title                                         Years of Experience Required
  Advertising/Marketing                 Business Intelligence Project Manager
  Construction                          Business Development Project
                                        Manager
  Defence                               Junior Project Manager
  Finance
  HR                                    Junior Project Manager                                2-10 Years Experience
  IT                                    Applications Project Manager
  Life Insurance                        Director, Project Management Office
  Manufacturing                         Environmental Projects – Project
                                        Manager
                                     (Source: Workopolis.com)
          Table Three: Scope of Employment Opportunities in Canada for Project Coordinators

                                 Industry                        # of Years Experience
                                 Construction
                                 Electrical
                                 Finance
                                 Gaming                          1-5 Years Experience
                                 Healthcare
                                 HR
                                 IT
                                 Staffing/Recruitment



Programs/courses currently offered within the Ontario College and University System:
At present there are twelve Ontario colleges offering courses in project management through their
Department of Continuing Education (Table Four). Seven are certificate programs with the number of
course requirements for completion ranging from 3 to 14 depending upon the nature of study.
Humber College currently offers in addition to their part time program, a full time graduate certificate
in International Project Management. McMaster, Ryerson, Toronto and York Universities are
currently offering part time certificate programs through their Continuing Education Department.

Within the scope of these program offerings Conestoga, Fanshawe and Humber are the only three
Colleges (excluding Sheridan) within the Province of Ontario that are Registered Education Providers
(registered with PMI). These have been highlighted in the table.




School of Continuing Education –Project Management Certificate Stage 4 Program Proposal                    Page 11 of 39
             Table Four: Scope of Ontario College and University Program/Course Offerings

          Institution              Program/Course Title            Program/Course Type           Admission
                                                                                                Requirements
                                           COLLEGE PROGRAMS/COURSES
                                                                                             *Ontario Secondary
                                                                                             School Diploma
  Algonquin                       Project Management              Con Ed Certificate = 7     (OSSD) or equivalent,
                                                                  courses                    OR
                                                                                             * Mature Student
                                                                                             status (19 years of age
                                                                                             or older and without an
                                                                                             OSSD)
                                                                                             Program Eligibility
  Cambrian                        Introducing Project Mgt         48 credit hours            Not Identified
                                  Introduction to Project         48 credit hours
                                  Mgt                             48 credit hours
                                  Writing-Project Mgt
  Canadore                        Project Management              1 Con Ed Course            Not Identified
                                  Effective Project               Con Ed Certificate= 7      Not Identified
  Centennial                      Management                      courses
                                  Project Management              Con Ed Certificate = 6     A College certificate or
                                                                  courses                    equivalent and some
                                                                                             work experiences
  Conestoga                       Fundamentals of Project         36 hour course             Not Identified
                                  Management
  Fanshawe                        Project Management              Con Ed Certificate=8       Not Identified
                                                                  courses
  George Brown                    Introduction to Project         Distance Ed 42 Hour        Grade 12 English
                                  Management                      Course
                                                                  Con Ed and Distance Ed     Grade 12 English and
                                                                  54 Hour Course             Math
                                  Construction Project Mgt        Distance Ed 42 Hour        Construction Industry
                                                                  Course                     Course or Equivalent
                                  Project Management              Con Ed Certificate = 4     Not Identified
                                                                  courses
                                  Project Management              Con Ed Post Graduate       Not Identified
  Humber                                                          Certificate = 14 courses
                                                                  (part time study)
                                  International Project           Full Time Graduate         A University degree,
                                  Management                      Certificate Program        fluency in a second
                                                                                             language preferred
  Lambton                         Project Management              Con Ed Certificate=3       Not Identified
                                                                  mandatory courses
  Mohawk                          N/A                             Offers 21 courses          Not Identified
  Seneca                          Project Management                                         Not Identified
                                  Training Program:

                                  “Tools and Techniques”  2 day Seminar
                                  “Project Management     6 two day modules
                                  Competency”
                                  “Project Management     5 day course: Preparation
                                  Exam Preparation”       for PMI Certification Exam
  Sheridan                        Courses in Project      Continuing Education
                                  Management              Certificate
  Sir Sanford Fleming             Introduction to Project 1 course (48 hours)           Not Identified
                                  Mgt                     1 course (21 hours)
                                  Project Management
                                  PROGRAM OFFERINGS ONTARIO UNIVERSITIES
  McMaster                        Project Management      Diploma in Management Studies with a
                                                          specialization in Project Management (through part-
                                                          time studies)
  Ryerson                         Certificate in Project  Certificate = 8 one term courses (5 required core, 2


School of Continuing Education –Project Management Certificate Stage 4 Program Proposal                Page 12 of 39
          Institution                            Program/Course Title          Program/Course Type              Admission
                                                                                                               Requirements
                                                Management                    stream specific and 1 elective)
  Toronto                                       One course: Preparing         Preparatory course offered through Continuing
                                                for the PMP exam              Studies
                                                Project Management            Corporate Training Certificate in conjunction with
                                                                              Procept Consultants
  York                                          International Project         Masters Certificate
                                                Management



5. Student Interest and Potential Applicants

5.1 Student Interest

Enrolment numbers for comparable courses offered through Sheridan‟s School of Continuing
Education:
- Since the Project Management courses were first offered in 2003 enrolment has increased by
   180% (Table Five).
- Enrolment is expected to increase, particularly since course completion will lead to certification
   with the Project Management Institute. As well, the Fundamentals of Project Management is
   expected to be incorporated into both the health and quality assurance program areas in the near
   future. Expanding the reach of the course in other programs will provide greater avenues of
   enrolment.

                                                                        Table Five:
                                                     Enrolment in Sheridan's Continuing Education
                                                       Project Management Courses (2003-2006)

                                               350                                                319
                                               300
                             No. of Students




                                               250
                                               200                             180

                                               150          114
                                               100
                                               50
                                                0
                                                          2003/2004          204/2005          2005/2006
                                                                              YEAR


                         (Source: School of Continuing Education, Sheridan College)

Applicant/Registrants for Humber’s Full Time Graduate Certificate Program
In the absence of applicant/registrant data for Continuing Education programs offered within the
Ontario College system, Table Six provides an indication of student interest using Humber‟s full time
graduate certificate program in Project Management. In general, the number of applicants to the
program increased by more than 30% between 2000 and 2006. On average during this time the
program has had close to 170 applicants and 43 registrants, producing a ratio of 4:1.

         Table Six: Applicant/Registrant numbers for Humber’s Graduate Certificate program.
   2000               2001                               2002              2003            2004               2005          2006
App Reg            App Reg                            App Reg           App Reg         App Reg            App Reg          App
138 32             135 34                             179 34            178 39          179 56             185   62         181
                                                                      (Source: OCAS)


School of Continuing Education –Project Management Certificate Stage 4 Program Proposal                               Page 13 of 39
             Table Seven: Graphical Representation of Humber’s Applicant/Enrolment Trend

                                                    Applicant/Registrants - Humber's Project
                                                      Management Program (2000-2006)

                                              200




                            No. of Students
                                              150

                                              100

                                              50

                                               0



                                                           Reg



                                                                       Reg



                                                                                   Reg



                                                                                               Reg



                                                                                                           Reg



                                                                                                                       Reg
                                                     App



                                                                 App



                                                                             App



                                                                                         App



                                                                                                     App



                                                                                                                 App



                                                                                                                             App
                                                      2000       2001        2002        2003        2004        2005 2006


                                                                       (Source: OCAS)

References:
Conference Board of Canada (2005) Western Strategic Project Management: Making Intelligent
Business Decisions (Conference Board of Canada Website)

Filicetti, John (2006) The Recognition of Project Management as a Specialized Skill, Project
Management Trendwatch
Project Management Institute (2004) PMI 2004 Annual Report
Project Management Institute (2006) Fact Sheet
Marquez, Jessica (2006) HRO Deals Often Demand New Manager Skills Workforce Management,
Vol. 85, Issue 12

5.2 Potential Applicants:

In general, this program will appeal to individuals currently employed in both managerial and non-
managerial capacities across a wide range of Canada‟s economic sectors. More specifically it should
attract:

1. People currently employed as project managers who want to write their PMP exam for
   certification with the Project Management Institute. It should be noted that although PMI has a
   current Canadian membership of over 15,000 individuals, not all of them are currently certified.
   (Approximately 10% are not).
2. Project managers currently certified with PMI (course work will contribute toward their
   “educational units” as required by PMI for continued certification). It should be noted that
   current membership in Canada as of January 2006 was 18,668 individuals. This represents an
   increase of thirty percent.
3. Internationally trained professionals wanting to upgrade their skills.
4. Recent graduates of Sheridan‟s Business programs.




School of Continuing Education –Project Management Certificate Stage 4 Program Proposal                                            Page 14 of 39
6. Appropriateness of the Credential

There is currently no program listed with the Ministry credentials framework for Ontario for a local
Certificate in Project Management. At present there are only Graduate Certificate programs in this
discipline within the Ontario system.

Ministry Credential Framework for Ontario                         Project Management Certificate
Graduate Certificates

1.0 Scope of Curriculum: Breadth and Depth

1.1 Complexity of Knowledge and Vocational
Outcomes                                                          There are no provincial standards for Project
Meets all specific vocational learning outcomes as                Management at the local Certificate Level.
defined by provincial program standards, where these
exist.                                                            The proposed certificate program in Project
                                                                  Management provides students with an education
Breadth, depth and complexity of knowledge would                  that covers an in depth theoretical knowledge, in
enhance the ability of graduates to perform a more                addition to providing them with an understanding
specialized range of activities, most of which would be           of the tools and techniques required to manage
complex or non-routine. Leadership and guidance may               projects in most industries.
be involved when organizing self or others, as well as
when contributing to technical solutions of a a non-              Students are required to complete courses in:
routine or contingency nature. Performance of a                   The Fundamentals of Project Management
prescribed range of skilled operations that includes the          Managing Scope and Time
requirement to evaluate and analyze current practices             Managing Quality and Risk
and develop new criteria, and may include the                     Managing Human Resources & Communications
provision of some leadership and guidance to others in            Project Procurement and Cost Management
the application and planning of skills.                           Project Scheduling Management

Applications may involve some complex or non-routine
activities involving individual responsibility or
autonomy and/or leadership and guidance for others
as part of a team or group.

The qualification may involve broadening the skills
individuals have already gained in a postsecondary
program of instruction, or developing vocational
knowledge or skills in a new professional area.

1.2 Generic Employability Skills                                  This program has placed emphasis on employability
(locally determined)                                              skills as they relate directly to the quality of a Sheridan
                                                                  graduate and their ability to perform in the Canadian
                                                                  workplace.

1.3 General Education                                             Sheridan has no requirement for general education for
(locally determined)                                              local certificate programs.

2.0 Typical duration for completion
Specific design, delivery, and duration of curriculum is          This is a six course program within the School of
locally determined and may vary among programs and                Continuing Education. The delivery will take place in
disciplines, recognizing that some colleges may use a             classrooms but will include some mix mode with
system other than hours (e.g. credits) to determine               project research and Vista LMS usage.
program completion. It is understood that a range of
hours may apply to the achievement of program
learning outcomes leading to any particular credential.
This framework outlines the typical duration of a
program at this level for students entering with the
minimum admission requirements.




School of Continuing Education –Project Management Certificate Stage 4 Program Proposal                      Page 15 of 39
Ministry Credential Framework for Ontario                         Project Management Certificate
Graduate Certificates

Typically the duration to achieve this credential is 2
academic semesters or approximately 600-700
equivalent instructional hours.

3. 0 Admission requirement
                                                                  Secondary graduation diploma.
Ontario College Diploma, Ontario College Advanced
Diploma, Degree, or equivalent.

4.0 Name of credential                                            Project Management Certificate.
Ontario College Graduate Certificate                              Ontario College local Certificate.




7. Internal/External Consultations

On February 7, 2005 SheridanCorporate conducted a focus group of 12 industry organizations to
determine their Project Management training needs. Additionally SheridanCorporate assembled a
Program Advisory Committee (PAC). Continuing Education has participated in two of the PAC
meetings. Consultation with the Sheridan School of Business was conducted and program ideas
shared.

The idea for the program emerged from the feedback received from students who had completed the
individual courses in project management currently offered through Continuing Education. With this
input and a positive response from the focus group organized to gauge industry response, the idea for
an expanded program was championed by Donna Penhale and Mary McNeil, who pursued the Project
Management Institute (PMI) to approve Sheridan College as a Recognized Education Provider. PMI
is the worldwide body that overseers the project management profession.

Carol Riggs from CCFD worked closely with Mary McNeil and Donna Penhale from the School of
Continuing Education and Cliff Brewster (OnTime Management Inc), the subject matter expert, to
assist and share expertise in the development of the three new courses, which have been approved by
EPPR.


8. Program Critical Performance and Learning Outcomes

8.1 Program Critical Performance

The graduate of the Project Management Certificate will demonstrate the ability to
co-ordinate a project including all operational scheduling and reporting activities, mitigating logistical
and risk project elements, while under the supervision of a project manager.

8.2 Program Learning Outcomes

To support the critical performance statement, students will demonstrate the ability to:
1. Create a project plan using the five cycles of the contracting process; requirement cycle,
   requisition cycle, solicitation cycle, award cycle and contractual cycle.
2. Schedule an industry project using appropriate application software.


School of Continuing Education –Project Management Certificate Stage 4 Program Proposal                Page 16 of 39
3. Track project progress of scope, time and cost using Earned Value Analysis against projected
   schedules.
4. Recommend appropriate corrective actions and adjustments to a project schedule when necessary.
5. Interact professionally with physical and verbal communication.
6. Communicate professionally through written and electronic reports.


9. Learning Methodologies and Delivery Options

Program courses will be scheduled on weeknights and weekends through the school of Continuing
Education. While the program will not have a mobile (laptop) technology requirement, computer
access is assumed for software applications used throughout the program. Some of the course time
will include scheduled computer lab activity.

Regardless of the delivery model, the following learning methodologies would be considered for this
program.

Discussion: This format allows for a more active two-way flow of information and clarification
processes that result primarily from the instructor‟s refined skills in questioning techniques. Guided
questioning involves the student more actively in the process and helps maintain focus and attention
in the appropriate areas. It also allows the instructor to gauge the students‟ level of understanding.

Interactive lecture: This format allows the instructor to present key concepts and disseminate
information in a time-efficient manner. Unlike the traditional lecture, it also provides for the
accommodation of questions from students, significant clarification opportunities and the insertion of
additional information or observations by the students.

Lab: Scheduling Software will be taught in a Lab environment

Presentations: This format adds the dimension of professional presentation skills to the cluster of
competencies. It is a specialized form of cohort learning as it gives the students opportunities to
benefit from the knowledge acquired by their peers.

Problem-based learning: This format is a component that is folded into other methodologies but it is
also provided as an independent delivery mode in this program. This strategy provides opportunities
for students to apply learning and assimilate processes that are reflective of industry situations. The
development of effective problem-solving skills for manufacturing industry leaders is critical to the
success and growth of the sector.

Small group work: This format allows the students opportunities to practice their problem-solving
skills while enhancing their ability to work collaboratively in the team environment typical of
advanced manufacturing operations.




School of Continuing Education –Project Management Certificate Stage 4 Program Proposal   Page 17 of 39
9.1 Program Map

Program       MGMT79001           MGMT79010           MGMT79009          MGMT79012        MGMT79011      APPL70047
Courses
              Fundamentals        Managing            Managing           Managing         Project        Project
              of Project          Scope and           Quality and        Human            Procurement    Scheduling
              Management          Time                Risk               Resources        and Cost       Management
                                                                         and              Management
                                                                         Communicatio
                                                                         ns

18 cr.        3 credits           3 credits           3 credits          3 credits        3 credits      3 credits




School of Continuing Education –Project Management Certificate Stage 4 Program Proposal                 Page 18 of 39
10. Capacity to Deliver

Sheridan has the capacity to deliver this program. The program will require use of existing college
classrooms and labs at off-peak hours generally after 6:00 p.m.
- Teaching and technology support needs can be met through a combination of existing full- and
    part-time faculty plus additional part time faculty for specialized areas of teaching, planned
    through college and school budgets.
- If the program is developed as an online program, infrastructure support will be required from the
    college.

10.1 Capital & Equipment
No additional capital and equipment will be required for this program.

10.2 Space Requirements
The program will require the equivalent of one smart classroom.

10.3 Faculty Credentials
Minimum: University Degree, Masters preferred and a PMP credential.
Preferred: Minimum requirements plus some teaching experience at the post-secondary level.

10.4 Faculty and Staff Requirements
It is anticipated that faculty requirements can be met through part-time faculty currently associated
with Continuing Education, plus some additional part-time hires.

10.5 Required Learning Resources
The program will use the existing book and magazine subscriptions in the library.




School of Continuing Education –Project Management Certificate Stage 4 Program Proposal   Page 19 of 39
11. Conclusions and Recommendations

The Continuing Education Project Management Certificate is responding to the existing student
demand for education in this discipline and the maturing Canadian marketplace where the
management of projects enters into most operational functions at varying levels of complexity.

The School of Continuing Education and the Centre for Curriculum and Faculty Development
recommends that the program proposal be approved and implemented.


Appendices

APPENDIX A Sample Job Postings
APPENDIX B Detailed Program Map




School of Continuing Education –Project Management Certificate Stage 4 Program Proposal   Page 20 of 39
APPENDIX A: Sample Job Postings

PROJECT COORDINATORS:

Gaming Industry: Project Coordinator

SIMON PERSONNEL / SIMON TECH INC. Project Coordinator in gaming industry Job Type: Full
Time Location: Montreal, QC, CANADA; Job Category: Project Management, Computers-Software,
Quality Control Industry: Recruitment/Staffing Company URL: http://www.jobsimon.com Year(s) of
Experience: 2 Number Of Positions: 1 Date Posted: Jul 31, 2006 Contact E-mail:
fabien@jobsimon.com
Key responsibilities

    Day to day management of projects, including liaison between clients and developers, and
internal or external teams.
    Negotiation of project timelines with clients, and internal project scheduling.
    Maintenance of individual project budgets.
    Communication of work in progress reports (in-house and external).
    Briefing and debriefing on each project with internal QA team (QA Coordinator assigned to
project).
    Briefing and debriefing on each project with external suppliers.
    Ensuring the most effective use of Translation Memory software on assigned projects.

Required skills, knowledge and experience

Essential
     Relevant experience of games or software localization and/or QA
     A maximum of 3 years experience in managing ongoing projects
     Must possess „can-do‟ attitude
     Client-facing and negotiation skills
     Ability to work effectively and decisively under pressure
     Ability to handle multiple projects and multiple project types concurrently
 Ability to analyse problems, recommend and implement effective solutions to difficult and
politically sensitive problems
     Excellent verbal and written communication skills in english
     Basic IT literacy, specifically: MS-Office suite, Word, Excel, Outlook

Desirable
      Formal Project Management techniques or training
      Understanding of games development process
Natural ability to understand electronic gaming technics
      Knowledge of bug tracking systems (Test Track Pro, Bugzilla, Bug Tracker or similar)
      Experience with MS-Project

Salary is based on experience: ranges between 40K to 50K




School of Continuing Education –Project Management Certificate Stage 4 Program Proposal   Page 21 of 39
Project Coordinator Location CAN - BC - Richmond Requisition Number 6519 Job Function
 Sales Job Responsibilities Schneider Electric is a market-leading supplier of electrical distribution
industrial control and automation products, systems and services. Square D is the flagship brand of
the North American Division, one of four geographic divisions of Schneider Electric, headquartered
in Paris, France.

Responsibilities
To manage entire product order lifecycle including planning, monitoring, tracking, reporting, and
closing.
Entering of orders within Schneider's Order Management Application
Includes working with customer in negotiating delivery dates, dealing with concerns, and to
effectively meet their requirements.
Working / coordinating with various groups internal and external to the company to provide the best
possible customer service
Manage changes to scope, cost, and schedules
Management and organization of project files
Monitor, track and report on delivery dates on regular basis.
Requirement to expedite orders when required (negotiation with plants and or other stakeholders)
Documentation of order history, issues, milestones, and follow-up action items
Consistently follow predefined order management process
Constantly keep customer informed of status of their products / delivery dates
Preparing drawings of electrical products for customer approval
Capable to think proactively to mitigate the risk of probable problems

Requirements
Detail oriented with the ability to multi-task
Ability to adapt and cope with change
Practical experience in a project management environment would be an asset
Excellent organizational skills with an ability to work under pressure
Team player and able to work with people at all levels
Excellent communication skills with a strong sense of customer service
Good knowledge of computer skills (including Lotus Notes, MS Excel, and other MS Office
Applications)
Electrical knowledge / background (2 - 5 year experience) would be an asset
PMP or working towards PMP designation would also be an asset




School of Continuing Education –Project Management Certificate Stage 4 Program Proposal   Page 22 of 39
Job Type: Full Time Location: Squamish, BC, CANADA; Job Category: Construction Industry:
Recruitment/Staffing Company URL: http://www.hays.ca/ Year(s) of Experience: 1 Number Of
Positions: 1 Date Posted: Jun 21, 2006 Contact E-mail: rcarnley@hays.ca
www.hays.ca
We are recruiting for a Project Coordinator to work on a large-scale ($20m+) development in
Squamish, BC. The role will entail working closely with the project team, which is based on site and
providing support to the Senior Project Manager. The company head office is based in Vancouver and
prospective applicants can be interviewed either in Vancouver or on site in Squamish. Applicants will
ideally have relevant construction related qualifications and have 1+ years experience working for a
Contractor or Developer in a similar management capacity.
This is a great opportunity to work for one of the leading General Contractors in BC in an
environment where teamwork is a key company philosophy and in a location which has been dubbed
the „Outdoor Recreation Capital of Canada‟.




NEXSTAF Project Coordinator Location: Toronto Job Category: Project Management
Industry: Information Technology Company URL: http://www.nexstaf.com Year(s) of
Experience: 0 to Date Posted: Jul 28, 2006

Project Coordinator

large, multi yr projects requires a good Project Coordinator to assist Snr Project Managers.

Need to have solid Proj Coordination, managing timelines, taking minutes, deliverables, MS
project etc.

MUST HAVE: Government Ministry experience

3-6 month initially, but will be extended




School of Continuing Education –Project Management Certificate Stage 4 Program Proposal   Page 23 of 39
CDI BUSINESS SOLUTIONS PROJECT COORDINATOR Job Type: Contract Location:
Kitchener, ON, CANADA; Waterloo, ON, CANADA; Kitchener/Waterloo, ON, CANADA; Job
Category: Project Management, Administrative Support, Insurance Industry: Recruitment/Staffing
Company URL: http://www.asset.ca/assetweb.nsf/workopolis_splash Number Of Positions: 1 Date
Posted: Apr 19, 2006 Contact E-mail: consultant8306@todays.com
PROJECT COORDINATOR - ADMINISTRATIVE SUPPORT (CONTRACT)

This position will be responsible for providing administration, coordination and monitoring support to
the team while assisting the project managers and others in developing and managing schedules and
controlling documentation flow across the initiative.

Duties will include:

         Tracking meeting decisions, open issues and action items. May be responsible for taking
          meeting minutes, editing and distributing them to manager and team.
         Producing documentation and charts utilizing software packages, including schedulers,
          spreadsheets, word processors and database managers.
         Gathering required information from managers and others.
         Provide admin support for team lists, seating, new team orientation, and logistics for
          meetings

Other duties may also include:

         Originating project reports, including the following: tracking reports, status reports, cost
          analysis reports, targeting and budgeting reports.
         Reviews project coordination processes for opportunities to provide process improvements
          and enhancements.
         Communicating changes in plans to the appropriate parties in a timely manner.

Accountabilities:
·     maintain master project schedule(s) - (create under direction of pm; update with status
   information gathered from team members; identify problems and opportunities in updated plans;
   roll-up project status for summary reporting)
·     maintain risk portfolio register (update with status changes from risk management team;
   manage files; schedule meetings and publish minutes)
·     gather, summarize and publish regular status reports and assist with monthly reporting
·     maintain spreadsheets (e.g. BVA, expense tracking) as per pm direction
·     manage/maintain the project body of knowledge (Notes project databases and file directories,
   project binder, approval versions of artifacts, etc). (as per standards)
·     assist with meeting arrangements / minutes

 Skills / Knowledge:
·      Excellent team player – willingness to go outside of job scope to get the job done when
    required
·      Positive attitude
·      Self motivated – ability to assume responsibility and work independently
·      sees tasks through to completion
·      Highly organized - thrives in a fast paced environment (including: multitasking, responding to
    ongoing changes in their environment and work, juggling priorities and requests from multiple
    project managers)
·     Strong communicator - verbally and written
·     Proficient in Word, Excel, Lotus Notes Notes (PowerPoint nice to have)
·      Demonstrated analytical skills
·      Microsoft Project requried and/or
·      Microsoft Visio



School of Continuing Education –Project Management Certificate Stage 4 Program Proposal   Page 24 of 39
CORE HEALTH SERVICES INC. (49209) Project Coordinator/Receptionist Location:
Richmond Hill, ON, CANADA; Job Category: Other Industry: Healthcare Company URL:
http://n/a Date Posted: Jul 23, 2006 Contact E-mail: zahurh@core-che.com Core Health Services
Inc. is a leading provider of continuing health education programs to companies in the healthcare
industry. We are looking to fill the positions of: Project Coordinator/Receptionist: The Candidate is
responsible for supporting the Client Team in the execution of all programs. Position involves
sourcing, securing and negotiating with hotels and conference facilities, management of program
registration process, travel procurement and coordination, the development of program materials, and
other related responsibilities including managing the reception. Keen interest in healthcare and
education, conference planning experience will be key to the success of this position. Please send
your résumé, including salary expectations to: Core Health Services Inc. 1800 Steeles Ave. W., 2nd
Floor Concord, Ontario L4K 2P3 Fax- (905) 760-0587 Email- zahurh@core-che.com We thank all
applicants; however only those candidates selected for an interview will be contacted. No phone calls
or agencies please.(91973)

PROJECT MANAGERS:
Wells Fargo Financial Corporation Canada, a member of The Wells Fargo Financial Corporation
Canada Group of Companies, is a subsidiary of the Fortune 100 Wells Fargo & Company which has
over $492 billion in assets. With over $4.5 billion in assets, Wells Fargo Financial Corporation
Canada is a national financial services company headquartered in Mississauga, Ontario and serves
many diverse segments of the consumer credit market. For over 60 years the principal business line
has remained the same: lending to consumers.

The Company provides direct loans & automotive financing services to consumers, offers credit card
services to major retailers and provides creative mortgage solutions allowing Canadians to purchase
or refinance their homes.

Find Your Future with the Wells Fargo Financial Corporation Canada Group of Companies.

Reporting to the National Manager, Strategic Projects this entry level project management position
provides a variety of support functions to the Project Management Office.

Position responsibilities:

         Provide support to multiple Project Managers in the; planning and execution of projects,
          organization, maintenance and monthly status of ongoing initiatives.
         Assist the Project Management Office with the investigation and analysis of new project
          requests.
         Maintaining all project documentation.
         Liaising with internal/external project team members, vendors/suppliers.
         Administrative duties include: arranging meetings and conference calls, producing meeting
          minutes, maintaining project documentation, assisting with required follow-up pertaining to
          assigned project tasks, assisting with UAT, maintaining test/issues logs, monthly status
          reporting.

Knowledge, Experience, Skills:

         Proficiency in MS Office Tools including Word, Excel, PP, MS Project 98/2000 & MS Visio.
         Expertise in designing "as is" and "to be" process flow diagrams (Visio). Experience in
          process reengineering would be considered a definite asset.
         Strong analytical skills and attention to detail, ability to multi-task.
         Good writing and communication skills.
         Ability to work well with team and cross-functional departments.


School of Continuing Education –Project Management Certificate Stage 4 Program Proposal   Page 25 of 39
         Familiarity with Project Management Methodologies, Six Sigma tools, Process Improvement
          projects, Cost Benefit Analysis.
         Experience working in the financial services industry would be considered an asset.
         Fluency in English (Bilingualism considered an asset).




Defence/Energy/Utility Sectors: Junior Project Manager Minimum Two Years Experience
and Certification Preferred



IAN MARTIN LIMITED - THE 500 STAFFING SERVICES
Jr. Project Manager

Location: Toronto, ON
Job Category: Other
Industry: Recruitment/Staffing
Company URL: http://www.ianmartin.com
Date Posted: Jul 20, 2006



Contact Person: Angie Iesulauro - IMIT/Oakville

Jr. Project Manager                                                                       06-4233
Our client, an essential partner to some of the world's most vital organizations in the defense and
energy and utility sectors is currently seeking a Junior Project Manager to join their team.

The Project Manager works as a lead under the direction of the client in the internal delivery of
technical services. The Project Manager will plan and execute all aspects of systems development
lifecycle project management including cost estimates, schedules, resource management, client
communication, status reporting, issue resolution, and internal management reporting.

This individual will be responsible for managing a team of four technical consultants. Primary
responsibilities including managing problem resolution as well as managing the development of
enhancements. He/she will also be responsible for supporting process reengineering and
requirements gathering.


§ A minimum of 2 years experience working as a Project Manager on technology based projects.
§ Project Management certification is preferred.

Experience in managing systems development, as well as, project planning activities.
§ Experience in working with both business users and IT personnel.
§ Sophisticated written and verbal communication skills.
§ Experience with cost estimating tools, project scheduling tools, and systems development
lifecycles.
§ A minimum of 5 years of IT experience is required, preferably in an application development
environment.
§ Ability to direct work of others is required.
§ Strong organizational and communication skills are required.
§ Must be able to travel up to 25% of the time.

This organization offers its employees an opportunity to work with cutting-edge technology and are
looking for innovative developers to help assist in providing solutions to clients.




School of Continuing Education –Project Management Certificate Stage 4 Program Proposal    Page 26 of 39
R CONNECTIONS INC Project Manager, Human Resources Job Type: Full Time Location:
Toronto, ON, CANADA; Job Category: Human Resources, Project Management Industry:
Recruitment/Staffing Company URL: http://www.hrconnects.com Year(s) of Experience: 6
Number Of Positions: 1 Date Posted: Jul 14, 2006 HR Connections is one of Toronto's fastest
growing full service recruiting firms. Our solid dedication to our candidates and clients and extensive
network of leading edge companies means more competitive job opportunities for you. We pride
ourselves on fully understanding our candidate's needs and providing a service that is based upon
integrity, honesty, professionalism and strong experience. Our mission is to connect you with the
people and places that matter. We are professional matchmakers and are the key to your successful
career.
HRConnections is an equal opportunity employer.

The Project Manager is a key role in the organization‟s HR initiative to work with the HR Project
Managers, teams and sponsors, coaching them on how to use project management disciplines in the
Human Resources function. The incumbent in this role is responsible for assisting with the effective
implementation and continued development of an HR wide process for planning, executing,
prioritizing, tracking and measuring high priority HR Projects.
Qualifications:

         Strong communication, listening and presentation skills
         Strong influencing and relationship management skills
         Strong consulting/coaching skills
         Relationship management skills to work across functions and departments.
         Process management and planning skills
         Analytical/ problem solving skills to critically examine issues.
         Familiarity with HR Issues and scoping HR projects is desirable.
         Experience using project management tools including charters, scope change (Gantt charts,
          Microsoft Project, risk analysis etc.)
         Post Secondary Education
         PMI or other Project Management training/certification as asset


Engineering/Manufacturing Sector: 3-5 Years Experience

Civil/Structural Project Manager Location: Hamilton, ON Job Category: Engineering-
Civil Industry: Recruitment/Staffing Company URL: http://www.ianmartin.com Date
Posted: Jul 20, 2006
Contact Person: Alex Thompson - Ian Martin Limited/Hamilton
Civil/Structural Project Manager                                                               06-3863
Civil/Structural Technologist/Engineer with 3 - 5 yrs project management experience
required by a medium sized Engineering/Manufacturing firm to create bills of material,
review bids, schedule and coordinate materials supply, update MS Project data, keep records,
liaison with sub-contracts and monitor site survey and utility locates.




School of Continuing Education –Project Management Certificate Stage 4 Program Proposal   Page 27 of 39
IT Sector: 2 Years Experience




The purpose of this position is to manage the day-to-day activities of a client projects
and acts as a liaison between the client and agency. e-Producers are responsible for
delivering the highest quality work on time and ensure excellence of Agency service.
The incumbent will interact daily with the Client and all departments within the
Agency to ensure that deadlines are met and that ultimately the project meets the
Client‟s expectations.

Essential Duties and Responsibilities:

         Work with account team to develop scope of work and technical
          specifications
         Develop comprehensive project plan / project schedule (including scope,
          resources, budgets, and scheduling)
         Provide day to day planning and execution of projects;
         Managing the day-to-day tasks of designers and web developers
         Manage ongoing project needs including: monitoring resource usage, budget,
          creative output, technical testing and QA
         Coordinate across departments as the main contact to ensure successful
          delivery of the project across all initiatives to ensure integration
         Prepares agendas, contact reports and facilitate internal/external project
          meetings
         Manage client expectations and communications flow as it relates to
          production and the internal project team to ensure client‟s direction and
          strategy is fulfilled on time and within budget
         Ensure client approvals and sign-offs on all major deliverables
         Ensure legal approvals are achieved, where necessary
         Participate in strategic discussions / deliverables on the project as required
         Ensures the maintenance of billing and cost reconciliation documents
         Other duties as assigned

Primary Interactions:

         Internal – Daily interaction with the e-marketing team, account team, creative
          department, and technical department
         External - Daily interaction with clients

Competencies:

         Strong oral and written communication skills
         Strong organizational and time management skills


School of Continuing Education –Project Management Certificate Stage 4 Program Proposal   Page 28 of 39
         Ability to delegate tasks to the team effectively
         Strong problem solving and exceptional decision-making ability
         Exceptional analytical ability and has a keen attention to detail
         Strong presentation and project management skills
         Strives for excellence in client servicing
         Strong sense of initiative and ability to work under pressure

Education and/or Experience:

         Minimum of two (2) years Interactive/Direct Marketing experience
         Diploma/degree in Business/Marketing or a related field
         Knowledge of on-line marketing, with particular focus on web and e-mail
          including CRM programs
         Strong knowledge of MS Office products
         Proficiency in MS Project and/or Visio are assets
         Strong direct marketing experience with an integrated marketing perspective
          is preferred
         Account Management experience is required
         Agency experience is a definite asset

Work Environment:
Work is in an office environment most of the time with no unsafe working
conditions, unpleasant noises, or distractions. May be required to travel to client
meetings and training sessions.




School of Continuing Education –Project Management Certificate Stage 4 Program Proposal   Page 29 of 39
Pharmaceutical Industry: Project Management Certification Required




 CNC Global is one of North America's premier technology staffing firms, offering
 hundreds of permanent and contract opportunities across all roles, levels and platforms.
 Our Web-based tools simplify and accelerate your search for opportunities. When you're
 ready to interview we'll meet with you in person and help you build your career path. Visit
 www.cncglobal.com to get started!

 CNC Global Limited is a member of the Vedior Group of companies, the third largest
 international staffing firm with more than 2,200 offices in 44 countries.

 JO No: PW228700(#84512)

 Our client, a pharmaceutical company, requires a Project Manager for their GTA location.

 As the successful applicant, you will be responsible for project leadership and
 administration; design, development, testing, documentation, validation and support of
 approved projects. Additionally, you will take care of business case development as well
 as resource management, including the proactive assignment of resources to IS projects
 and the leadership of project implementation teams.

 You will also be accountable for the development of project plans and the day-to-day
 management of IS projects; process design, business data/process/workflow modeling
 and/or software selection; change management and the management of project budgets;
 and the coordination of reporting and presentation of
 project status to IS management.

 We are in search of an individual with excellent communication and interpersonal skills,
 exceptional leadership abilities and superior organizational skills. Apply online today if
 you have got what it takes!

 Skills:
 Project Management (Must Have)
 Application Development (Must Have)
 Pharma and/or SAP experience (Must Have)
 Project Management certification (PMP or other) (Must Have)
 Excellent communications and presentation skills (Must Have)
 Process Mapping (Nice to Have)
 SAP SD (Nice to Have)
 SAP CRM (Nice to Have)
 eCommerce (Nice to Have)




School of Continuing Education –Project Management Certificate Stage 4 Program Proposal   Page 30 of 39
Utility Industry:

CNC GLOBAL Project Manager Location: Toronto, ON, CANADA; Job Category:
Management Industry: Information Technology Company URL: http://www.cncglobal.com
Number Of Positions: 1 Date Posted: Jul 24, 2006




 CNC Global is one of North America's premier technology staffing firms, offering
 hundreds of permanent and contract opportunities across all roles, levels and
 platforms. Our Web-based tools simplify and accelerate your search for
 opportunities. When you're ready to interview we'll meet with you in person and
 help you build your career path. Visit www.cncglobal.com to get started!

 CNC Global Limited is a member of the Vedior Group of companies, the third
 largest international staffing firm with more than 2,200 offices in 44 countries.

 JO No: PW228484(#84208)

 Our client requires a Project Manager with Telco or Utility industry experience.

 In order to qualify for this role, you must have proven skills and experience in
 project management. Excellent relationship management abilities are imperative. In
 addition, you should also have experience managing projects with budgets of 1
 million+.

 We are in search of an individual with excellent communication and interpersonal
 skills, a strong team approach and exceptional leadership abilities. Apply online
 today if you have got what it takes!

 Skills:
 Project Management (Must Have)
 Telco or Energy Utility Industry (Must Have)
 Workforce management systems (strong nice to have) (Must Have)
 Excellent communications and presentation skills (Must Have)
 Wireless app and device (field workforce related) (Nice to Have)




School of Continuing Education –Project Management Certificate Stage 4 Program Proposal   Page 31 of 39
IT Industry: Senior Position: 3-5 Years Experience

HARTECH SEARCH CONSULTANTS LTD. Senior Project Manager--NEW! ASAP! Job
Type: Full Time Location: Toronto, ON, CANADA; Job Category: Computers-Software Industry:
Recruitment/Staffing Company URL: http://www.hartechsearch.com Date Posted: Jul 24, 2006
Contact E-mail: sharon@hartechsearch.com DESCRIPTION

This position addresses the fundamental need to organize and track the progress of projects to ensure
smooth and successful execution. This individual informs internal project stakeholders about the
release schedule and any delays to the schedule and communicates scope changes.

To ensure that valuable lessons are recorded and used as input for future projects, this individual
documents the post-project analysis findings based on interviews with the key stakeholders.

The successful candidate will demonstrate strong organizational skills and excellent communication
skills.

RESPONSIBILITIES
• Create project plans, schedules and work break down structures (WBS) using Microsoft Project.
• Produce weekly Toronto Product Group status meeting minutes.
• Publish Development, Quality Assurance, and Documentation due dates in MS Project or Microsoft
Excel as appropriate.
• Responsible for informing internal project stakeholders of upcoming project milestones.
• Has lead responsibility for weekly Product Group Status meetings, based on Power Point
Presentations.
• Assume primary responsibility for the coordination of input from stakeholders for major project
milestone based on the company's development methodology.

Communication
• Enhance communication and project awareness by creating project announcements, communicating
project information to internal teams, and documenting project successes
• Communicate the project scope to internal stakeholders, manages any changes to the scope, and
ensures that these changes are communicated to internal stakeholders
• Possess strong interpersonal skills to effectively manage relationships with internal stakeholders,
and resolve conflict successfully

Project Tracking
• Monitor the project schedule to ensure that work flow is streamlined and all team dependencies are
satisfied
• Ensure that Senior Management is provided with timely, clear and concise project status reports,
and alerted to critical issues that might affect project status
• Participate in a formal post-project analysis with all internal stakeholders to determine any processes
requiring improvement.
• Assist in analyzing project risk and developing contingency plans
• Assist with monitoring the incident tracking system to ensure that incidents are followed up in a
timely fashion

SKILLS REQUIRED
Education
• University degree in Computer Science, Engineering, Math, Physics or equivalent experience.
• 3-5 years Project Management experience in a software development environment



School of Continuing Education –Project Management Certificate Stage 4 Program Proposal   Page 32 of 39
Banking/Finance Industry: Six Years Experience, PMP Certification



RBC FINANCIAL GROUP Project Management Consultant, Investments and Capital Markets
IT Projects Location: ON, CANADA; Industry: Banking/Finance Number Of Positions: 1 Date
Posted: Jul 23, 2006

Requisition Number: 37573

Position Title: Project Management Consultant, Investments and Capital Markets IT Projects

Position Type: Full-Time

Position Category: Information Technology

Relocation: No

Business Unit:

RBC Financial Group is a recognized leader in technology innovation. Our RBC IT team is at the
forefront of developing, testing and implementing new technologies to improve service and enhance
value for our customers and shareholders. We continue to be recognized for excellence in the external
marketplace by a number of top industry technology research firms and publications. RBC IT teams
play an integral part in helping RBC deliver new financial services, extend our customer reach,
improve operational productivity and sharpen our competitive edge. Our employees are responsible
for overseeing the overall IT direction of RBC's diverse mix of five lines of business including RBC
Banking, RBC Insurance, RBC Capital Markets, RBC Global Services and RBC Investments. The
infrastructure they have developed is ranked best in class. This includes developing and implementing
RBC wide systems that are changing the way financial products and services are offered and sold.

Job Description:

Provide consulting, coaching, training and support to Project Managers and Group Managers for
applying RBC project development and maintenance processes. Manage the Project Review Process
and provide information and processes to assist the IT executives in overseeing the portfolio of
projects. Identify potential process improvement opportunities and participate in the process
development.

Primary Responsibilities:

- Provide Project Managers with Project Management Consulting and best practices.
- Plan, schedule and conduct training sessions to Project Managers for RBC Project Management
process, Sub-Contract Management process and Project Management best practices.
- Assist Project Managers in tailoring an appropriate project plan
- Provide direct Project Management Services to projects on a charge-out method.
- Manage the overall Project Review Process, including reviewing and summarizing all projects for
the I.T. executives.
- Co-ordinate and conduct debriefing sessions with Project Management community on project
Health Checks.
- Develop and maintain Project Management process training material and documentation within the

School of Continuing Education –Project Management Certificate Stage 4 Program Proposal   Page 33 of 39
process context.
- Participate in developing and maintenance of Project Management processes with the Software
Engineering Process Group (SEPG).
- Provide 1st level support for the RBC Project Management process and Sub-Contract Management
process.
- Approve and record process deviations within the defined Project Office certification areas.
- Identify projects for process compliance check consideration.
- Provide direction and requirements for the PM Integrated Tools suite.
- Participate in the rollout of all Project Management Tools.
- Identify potential Project Management process improvement opportunities

Requirements:

Excellent project management skills and experience in delivering Type III ( Strategic scope , budget
size- of $ 1 Mil+, managing different discipline-based project teams, numerous interfaces, cross-
enterprise implementation) projects for our RBC Investments and Capital Markets IT Projects.

6+ years of project management experiences in managing medium to high complexity projects.

10+ years experience in Information Technology including systems development, application
infrastructure and implementation.

- PMP certification required
- Ability to act as an agent of change
- Proven superior presentation and PM consulting skills
- Excellent inter-personal skills.
- Excellent planning and organization skills.
- Strong knowledge of Project Management Institute best practices
- Expert knowledge of Project Management Tools, Project Management process and the Project Life
Cycle.
- Strong knowledge of the Capability Maturity Model

Strongly Preferred:

Programme Management (i.e. managing a group of Project Managers ) experience.

Experience: Minimum 6 years

Education: BA/BS

Accreditations: PMP

Skills:

Minimum Salary: Not Available
Maximum Salary: Not Available

We value diversity in the workplace, are committed to employment equity/equal opportunity
employment and will provide reasonable workplace accommodation to applicants with disabilities.



School of Continuing Education –Project Management Certificate Stage 4 Program Proposal   Page 34 of 39
MANULIFE FINANCIAL Project Manager Location: Kitchener; Waterloo; ON Job Category:
Project Management Industry: Insurance-Life Company URL: http://www.manulife.com/careers
Year(s) of Experience: 5 to 7 Date Posted: Jul 14, 2006

Project Manager – 0603083

Job Description
                                                                                       Apply Now
Description
The Wealth Management Bank Systems team is currently looking for a Project Manager to be
responsible for managing the Steady State environment. This role will include the planning,
coordination, execution and delivery of vendor application code into production. The incumbent
will work to maintain and improve the reliability, accessibility and serviceability of
applications/infrastructure through effective change, problem, quality assurance and release
management activities.

KEY RESPONSIBILITIES:

         Manage and implement projects in a timely manner meeting business requirements
         Collaborate with stakeholder, project team and vendors
         Manage and understand technical and/or business requirements
         Operate effectively as a leader and resolve any resource issues/conflicts
         Project transition to steady state
         Staff management, rewards and recognition, performance reviews, and staff motivation,
          keeping the team highly energized
         Establish and maintain standards throughout the development lifecycle process
         Coordinate activities across multiple projects with common or interdependent goals
         Managing communications between clients, team members and management
         Implement Quality Assurance standards and methodologies
         Enhance existing standards and best practices for infrastructure monitoring, measuring,
          maintenance and management
         Validating the existing production framework, and adjust as necessary to meet the
          objectives of a stable, scalable and reliable system
         Work with Business Partners throughout the development lifecycle to negotiate schedules
          and manage and report product defects and quality status
         Implement releases into production; support the resolution of emergency production
          issues; help facilitate escalated communications; and manage and report quality status
         Implementing Quality processes and methodologies
         Enhancing existing standards and best practices for test development, planning and
          execution
         Validating the existing QA process framework, and adjust as necessary to meet the
          objectives of quality management


Qualifications
SKILLS REQUIRED: Strong people management and leadership skills including delegation,
motivation, negotiation, coaching, issue resolution

         Excellent project management skills and knowledge of project approval process, PM
          methodologies
         Ability to envision a future state, plan to achieve it in incremental stages, and perform
          detailed work at the same time

School of Continuing Education –Project Management Certificate Stage 4 Program Proposal     Page 35 of 39
         Strong problem solving skills with effective conflict management skills
         Self starter able to achieve successful outcomes in a non-hierarchical environment with
          minimal supervision or direction
         Excellent written and verbal communication skills
         Proven ability to exercise judgment and flexibility
         Customer service focus and ability to effectively manage expectations.
         Well developed interpersonal skills and self-driven
         Knowledge of the Financial Services industry
         Expert level knowledge of Quality Assurance methodologies / processes & software
          release processes
         Ability to work effectively in a fast paced, flexible, team environment.
         Strong communication and interpersonal skills with the ability to challenge
          constructively.
         End-to-end solution thinker with the ability to influence outcomes.
         Customer service focus and ability to effectively manage expectations.

EDUCATION & EXPERIENCE

         7+ years proven IT management experience
         5+ years of experience in software Quality Assurance management
         Post Secondary degree or equivalent combination of education and work experience
         Formalized Project management training (PMI certification would be an asset)
         Financial Services Industry knowledge would be helpful
         Proven experience supporting productionized software in a multi-user environment
         Proven experience of establishing QA processes and methodologies within IT
         Experience with software testing and working knowledge of automated testing tools,
          ideally Rational Requisite Pro, Rational Clear Quest, Rational Clear Case

Manulife Financial is a leading Canadian-based financial services group serving millions of
customers in 19 countries and territories worldwide. Operating as Manulife Financial in Canada
and Asia, and primarily through John Hancock in the United States, the Company offers
customers a diverse range of financial protection products and wealth management services
through its extensive network of employees, agents and distribution partners. Funds under
management by Manulife Financial and its subsidiaries were Cdn$386 billion (US$330 billion) as
at March 31, 2006.




School of Continuing Education –Project Management Certificate Stage 4 Program Proposal   Page 36 of 39
MAPLE LEAF FOODS INC. PMO Project Manager Job Type: Full Time Location:
Mississauga, ON Job Category: Project Management Industry: Food Processing Company
URL: http://www.mapleleaf.ca Date Posted: Jul 17, 2006
     Position Detail Summary

         Position Details
       Position Title:                PMO Project Manager
       Company:                       Maple Leaf Foods Corporate
       Department:                    Strategic Planning         Location:      Ontario - Mississauga
       Date Posted:                   7/17/2006                  Reference No.: 103555
       Working Language:              English                    Emp. Type:     Full Time


          Position Description




     POSITION SUMMARY: Reporting to the Corporate Program Management Office (PMO) Director,
     the successful candidate will assist the PMO in managing enterprise-wide high visibility projects
     across the entire lifecycle from project planning, project execution to project closure. He/she will be
     responsible for implementing project management standards, processes and tools in support of the
     PMO, driving project requirements, priorities and deadlines and providing master project planning to
     ensure project deliverables are met according to project timelines and budget. The successful
     candidate will effectively interact with PMO and project team members, project stakeholders and
     senior management to ensure timely communication of project related information and priorities.

     POSITION RESPONSIBILITIES:
     Development and implementation of project management methodology, standards, processes and
     tools;
     Participation in project planning and scoping activities;
     Leadership of assigned sub-projects and accountability for successful sub-project completion,
     including work planning, organizing, scheduling, statusing and monitoring activities of the sub-
     project team;
     Responsible for sub-project schedule adherence and earned value, key issues/risk identification,
     assessment and prompt resolution or mitigation;
     Coordination of regular status updates and reports, and communications within sub-project team and
     affected stakeholder groups;
     Other duties and special projects as requested;
     Some travel may be required.
         Preferred Hiring Criteria
     Function                            Finance and Administration Years Exp         6 - 9 years
                                         University - undergraduate                   Will travel 1 - 2
     Education                                                          Travel
                                         degee                                        times/month
     Additional Language                 None
     §Related University degree;
     §Minimum 7-10 years complex Project Management and team leadership experience within a PMO
     setting, with a proven track record of driving projects to completion;
     §Demonstrable experience in leading projects through the entire lifecycle, from project initiation
     through to execution and project close out;


School of Continuing Education –Project Management Certificate Stage 4 Program Proposal    Page 37 of 39
     §Demonstrable capability to work collaboratively with diverse stakeholder groups/organizations and
     to generate consensus, explicit outcomes, and direction from consultation process;
     §Excellent analytical, problem solving and decision-making skills; verbal and written
     communications skills; interpersonal and negotiation skills;
     §A team player with a track record for meeting strict deadlines;
     §Proficiency with Project Management tools, including Microsoft Project, Visio and MS Office suite
     of products;
     §Working knowledge of the Project Management Institute (PMI) standards;
     §PMP certification an asset;
     §Working knowledge of Six Sigma principles and practices; Six Sigma Green Belt certification an
     asset.



Healthcare Sector: Three Years Experience

TORONTO EAST GENERAL HOSPITAL Project Manager Location: Toronto, ON Job
Category: Project Management Industry: Healthcare Company URL: http://www.tegh.on.ca Date
Posted: Jul 21, 2006
 Position Title: Project Manager      Employment Type: TFT        Hours: 37.5

                          Our diverse staff is our most valued resource.
   Excellence, kindness and respect are the values that set Toronto East General Hospital apart.

  Position Overview:
  Planning, facilitation and implementation of systems replacement and upgrade projects as required
  by the Information Management Strategic Plan.

  Education:
  - Undergraduate degree in Information Systems, Business or Hospital Administration

  Qualifications:
  - Minimum of 3 years experience in a health care environment, with a leadership role in the
  implementation of Information Systems.
  - Some experience and knowledge of basic hospital Information Systems is required.
  - Demonstrated skills in facilit ation, team work and leadership.
  - Demonstrated successful project management of a medium to large IT system preferred.
  - Knowledge of Microsoft Office suite of products & project planning software.
  - Ability to facilitate the achievement of miles tones/deadlines.
  - Experience with preparation, monitoring, analysis and evaluation of project costs.
  - Autonomous, independent worker.
  - Ability to exert influence and work successfully in matrix reporting relationships.
  - Ability to be flexible in hours worked including some work after hours and on weekends.
  - Good work and attendance record required


Aerospace Industry:

ASCO AEROSPACE CANADA LTD. Project Manager Job Type: Full Time Location: Delta,
BC, CANADA; Job Category: Aerospace, Engineering-Aerospace Industry: Aerospace Number
Of Positions: 1 Date Posted: Jul 11, 2006 Contact E-mail: kbohn@ascoaerospace.ca


School of Continuing Education –Project Management Certificate Stage 4 Program Proposal   Page 38 of 39
            PROJECT MANAGER

1. Job description::

a. The main objective of a project manager is the realization of new projects within budget, quality
   and lead-time.

b. The Project Manager plays a key role in the coordination between the different services and
   departments and ensures that:
   i. All departments are, and stay, aware of their targets and objectives.
   ii. All departments provide the necessary resources as planned and committed.
   iii. All departments perform their tasks on-time and meet their project deadlines.
   iv. Management is kept up-to-date on all aspects of the projects (cost/quality/lead-time/risks/…).

c. Its major tools are schedules and clearly structured follow-up sheets.

d. The Project Manager interfaces with all departments, customer and subcontractors/suppliers.

2. Assignments:

a  Build a clear master schedule, based on Customer delivery dates and budgets and translate these
   towards clear targets and objectives per department.
b. Follow-up of all departments through close contact and teamwork.
c Reporting.
d. Propose and initiate improvements and solutions within a team environment.
e. Project based Risk management

3. Profile:

a.   Communication skills.
b.   Team player.
c.   Pro-active.
d.   People Management.
e.   Plan view
f.   Dynamic.

4. Key skills:

a. MS Projects
b. MS Office applications (Excel / Word / …)




School of Continuing Education –Project Management Certificate Stage 4 Program Proposal   Page 39 of 39

								
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