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Itronix Case Study: TELUS Corporation Situation: A progressive telco on the move TELUS Corporation, Canada's largest Prior to the purchase, and despite a telecommunications company, great relationship with Itronix, TELUS provides a full range of actually reviewed other competitors communications products and services notebook products to carry and use. for Canadians at home, in their Product: workplace, and on the move. In fact “We did extensive testing with other Itronix GoBook ,TELUS is responsible for a geographic laptops, but everything always pointed area roughly twice the size of Texas! back to the Itronix unit,” said Ron With more than 2,800 mobile workers Gale, Dispatch Support Manager. Application: in charge of maintaining more than 6 Telecommunications field workers million telephone lines, TELUS needs And as a result of sticking with Itronix, rugged computers they can count on. TELUS has units with built-in and upgradeable wireless technology, and Product Solution Delivered Problem: Refining a mobile can handle the toughest • Upgradeable GoBook notebook workforce environmental conditions and is light computers used in conjunction with When TELUS began automating its enough that it’s convenient to carry to a CDPD radio network mobile field force, few in the industry even the most remote locations. • On-going support and maintenance of had tapped into the potential of rugged, all products through a unique wireless computing. TELUS and Itronix also helps keep TELUS up and partnership between TELUS’ in- Itronix began working together in 1993 running. By contracting with the house support team and Itronix when the company’s field technicians telco’s in-house support team, Itronix began using an automatic dispatch provides maintenance to keep mobile system. However, by working workers connected in the field. For more information contact: together, both Itronix and TELUS came to understand that the telco had the Results: Itronix Corporation opportunity to expand its infrastructure To date, TELUS has used more than 801 South Stevens Ave. to improve efficiency, customer service 3,000 Itronix notebook computers, and Spokane, WA 99204 and the company’s bottom line. the company couldn’t be happier. As 800-441-1309 a result of Itronix’s mobile computing 509-624-6600 The Itronix solution: solution, TELUS has increased firstname.lastname@example.org In 1997 and 1998 TELUS was the first productivity, improved customer telephone company in North America service and identified ways to Itronix designs, manufactures and (and only the second in the world) to continue to refine their mobile work deploys mission-critical wireless, rugged begin using the CDPD radio network in force. computing solutions that maximize the conjunction with mobile computers. productivity of mobile workers. And Itronix was there to support their Product longevity, always a concern effort. Using the Itronix XC-6000 given the rugged nature of field use For more than 15 years, Itronix has notebook computers, TELUS’ mobile has been excellent as well. worked extensively in the utilities workers were able to seamlessly industry. Today, the company works communicate with central dispatch and “We are able to use Itronix computers with roughly 90% of the largest utilities in repair lines. beyond a typical computer’s 5 to 6 the United States, as well as year lifespan,” said Ron Gale, a organizations in the commercial field “The equipment made my job a lot less Dispatch Support Manager. “And services, telecommunications, cumbersome,” said John Saunders, a when our guys are out in the Pacific government, public safety and EMS TELUS Field Representative. “It’s Northwest rain, the fully sealed markets. rugged and durable. It’s just like any features are very important to us.” other tool in my toolbox.” Looking forward, TELUS is gearing up But TELUS and Itronix didn’t stop for even more progressive technology More information about Itronix and its innovating. In 2000 the telco rolled out that will help the telco’s ROI. As 3G products are available at an additional 1,100 GoBooks. networks are refined and built out, TELUS is prepared with their www.itronix.com upgradeable Itronix GoBooks.
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