Shalima Patel

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					Shalima Patel
Mobile – 9673586888                               E-mail:


To move up the corporate ladder by taking higher responsibilities through continuous
learning, total dedication, teamwork and innovative thinking.


SUNGARD Technology Services

With centers in India, China and Tunisia, SunGard Technology Services (STS)
provides full software development lifecycle (SDLC) support for products across all of
SunGard's businesses: financial systems, higher education, public sector and
availability services. SunGard Technology Services augments SunGard's product
development, customer support and professional services teams with a high quality,
cost-effective global delivery model that helps SunGard businesses respond more
quickly to customer and industry requirements.

Working since May 2009 - Till Date
Work Profile : Front Office
      Arrangement of Conference Room in the event of Training & Meeting
      Checking & Signing of GRN in absence of Location Head
      Receiving & distribution of courier for entire location
      Attending candidate/visitors and guide them to the concern person
      Checking & responding mails on constant basis
      Conference,conference & Meeting room booking on request of employees
      Updating notices on notice board
      Internal PC shifting
      Daily monitoring of admin issues in Ticketing system & resolving them before
       the due date.
      Maintenance & arrangement of LCD Projector as and when require
      Weekly time entries of non access card employees
      Guest Arrangements

      Montly employee Pantry and Stationary consumption
      Montly Seat accupancy report for entire location
      Weekly employee's timesheet for those without access card
      Weekly location extension list
HDFC Sales Pvt Ltd.

HDFC Sales is a wholly owned subsidiary of HDFC Ltd. The company has been floated
as a distribution arm of HDFC with an objective of offering doorstep service to
prospective clients of HDFC group.HDFC Sales offers financial management solutions
to individuals encompassing among other products Home Loans, Life Insurance,
Mutual Funds, Fixed Deposits and property Solutions.HDFC Sales is present in over
100 locations across the country with 55 offices and over 1750 employees.

Working since July 2008 till date.

Work Profile : Co-ordinatior
HR Co-ordinatior :
      Coordination with Mumbai Head office HR for new joinees formalities which
       includes the issue of offer letter,appointment letter,I-Card,visiting cards.
      releaving formality.
      Maintaining daily Attendance & weekly roaster for entire staff.
      Preparation of attendance sheet for all the employees and send to Mumbai
       office for Salary.
      Preparation of Visiting cards on employees demand as and when requires.
Sales Co-ordinator :
      Updation of daily sales business in software called LMS.
      Updation of daily Appointments.
      Updation of daily reminder in LMS based on Appointments.
      Rolling RNR on weekly & monthly basis.

Zensar Technologies

Zensar Technologies Ltd is a global software solutions provider supporting Fortune
500 companies and other corporations, with business expertise and services.
Headquartered in Pune, India, Zensar Technologies has marketing presence in US,
Europe and Asia Pacific regions. The company has operations and a customer base
spanning across 18 countries including software development centers in India, China
and Poland . Zensar has expertise in key verticals of manufacturing, retail, logistics,
financial services, telecom and utilities. The company offers end-to-end solutions
across diverse technology platforms and industry domains through a Global Delivery
Model, which delivers 24 X 7 services.

Working since April 2007 – June 2008.

   Work Profile :Admin Executive
    Effectively handling Avaya EPABX system (DID lines) with 1200 extensions.
     The staff strength at the Corporate Office is around 2000 employees. Can
     handle any problems with the lines or system individually.
    Daily Intraction with
    Supervision of Telephone lines, extensions and telephone operators in Kharadi
    Arranging for traditional welcome for foreign delegates.
      Receiving all couriers/posts and helping in sorting and distribution of the
       same. Making entries of all outgoing couriers and also follow up with the
       courier service providers in case of delay or non-deliveries.
      Processing of BSNL, Idea, BPL, Tata Indicom, Reliance, VSNL and Courier bills
       for timely payment.
      Liaising with BSNL, Idea, BPL, Tata Indicom, Reliance, VSNL and Courier
       Vendors for new connections/complaints.
      Negotiating rates with present vendors, also check for the new vendors
       available in the market and compare the rates with the present ones. If found
       suitable forward the details to commercial for finalization.
      Purchase of new mobile handsets and also sending the details to legal
       department for insurance.
      Preparation of list of personal calls and couriers and sending them to Payroll
       for deduction through salary.
      Maintaining and timely updating of internal extension list / mobile list / direct
       lines and putting it up on the intranet. Preparation of different call reports
       through Telesoft as and when required. Preparation of Monthly (MIS) reports.
      Preparation of different types of reports and comparisons for commercial
       department as and when required.
      Helping Admin. Department in Canteen Management, Car arrangements and
       Housekeeping in absence of the concerned person.
      Issuing mobile connection & data card connection for entire branches of
       Zensar across the world.
      Individually handling the mobile billing for entire company.
      Responsible for Courier Services for entire company.
      Maintaining MIS for entire work.

Bharti Airtel Ltd
October 2006 – March 2007

Associate Employee for M & G Circle :
   Work Profile : CSA- Non-Voice
    Responsible for Daily actioning of documents related barring, suspension,
       unbarring & resumptions.
    Handling all document related queries.
    Maintaining data of postpaid documentation in MS Acess & MS Excel.
    General Correspondence on E-mail internal as well as external.
    Coordinating with Aryans (Outsource Agency) for storage and Retrieval of
       both Prepaid and Postpaid documentation.
    Answering of Customer queries through SMS based Service.
    Maintaining individual dashboard.
    Sending the Consolidated dashboard of entire SMS team to Mobility on daily
    Monthly mapping of SMS data as per region.

Idea Cellular Ltd
September 2005 – September 2006

Associate Employee for Andromeda Pvt Ltd.
   Work Profile : CSA-Voice
      Voice Process for Prepaid inbound call center
      Promoted as Team Leader for GPRS: Handling a team of 20 individuals for
       GPRS Call Back
      Training of CSA’s for GPRS related queries based on the requirements
      Maintaining data for daily GPRS related call back in MS Excel
      Shortlisted as a Assistant Trainer for entire Process

Bharat Sanchar Nigam Ltd
January 2005 – September 2005

Associate Employee Spanco Telesystem Ltd
   Work Profile :CSA-Voice
    Voice Process for Prepaid & Postpaid inbound call center
    Call back for GPRS in outbond call center : when required


S.S.C                      Maharastra board
H.S.C                      Maharastra board
B.Com (Pursuing)           Pune University


      Diploma in Receptionist & Business Administration (Proficiency in Microsoft
      Diploma in Communication Skill & Personality Development
      Crash Course in Spoken German
      Crash Course in Airlines, Tours & travels


Date of Birth              30th-Sept-1983

Languages Known            Hindi, English, Marathi &
                           German (read & write)

Contact Address            Vaishali Hights, Flat no 12, Opp janseva bank
                           Malwadi road, hadapsar 411028

Shalima Patel
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