Docstoc

Why Values Matter

Document Sample
Why Values Matter Powered By Docstoc
					        Why Values Matter
         The Power of Values Governance at
              Markham Public Library


Cheryl Marcus
Acting Branch Librarian, Markham Public Library – Unionville Branch

Andrea Cecchetto
Branch Librarian, Markham Public Library – Milliken Mills Branch

Panelists:
Catherine Biss, David Dycke, Nancy Gillespie, Georgina Perrier
    Why Values Matter: Outline
   Why Values?
   What are Staff Values?
   Using the Staff Values
   Benefits of the Staff Values Process
   The Co-creation of the Values:
       Choosing the Values
       The Values Champions
   Our Values Panel: First-hand perspectives and
    experiences
    Why Values Matter:
    Objectives

   Provide an overview of self-management
    process through values governance
   Describe a framework to initiate values
    governance
   Outline process to enable staff to resolve
    interpersonal issues
   Explain how ‘values’ increase collective
    accountability and ownership
    Why Values?
    The MPL Experience

   Identified need to address interpersonal issues
    and staff satisfaction
   Create a united organization through values
    governance
   Staff were asked to envision what it would take
    to achieve this - what would that organization be
    like?
What are the Staff Values?


The Four Values:
1.   Respect
2.   Communication
3.   Common Focus (Service)
4.   Teamwork
Staff Values

Respect
Empathy, courtesy, inclusiveness

Examples:
   Treat others as they would like to be
    treated
   Be punctual at all times
    Staff Values

Communication
    Correcting insufficient communication;
    how to communicate

Examples:
   Provide and accept open, honest expression with
    no fear of reprisal
   Listen actively and probe for clarity
Staff Values

Common Focus (Service)
All staff recognize that customer service
is our common goal

Examples:
   Provide seamless service to customers
   Discuss, share and implement best
    practices across the system
 Staff Values
Teamwork
Be supportive and accountable; helping
one another and nurturing relationships

Examples:
 Commit to one team working together for the
  betterment of the MPL system
 Help one another, even when it is not one’s
  direct responsibility
Using the Staff Values

Staff Values are:
   Designed to aid in the resolution of
    interpersonal issues by and between staff
    members
   Code of conduct to guide daily behaviour
   Staff-driven and co-created
   Used to create a unified organizational
    culture
    Using the Staff Values

Staff Values ARE NOT:

 Management or Union driven
 A means of resolving performance issues

 An arbitration process

 EAP or HR initiative
     Why Values Work

Values work because they are:
1.    Staff-driven
2.    Co-created
3.    Observable
4.    Championed by front-line staff at each
      work site (i.e. Values Champions)
5.    Sustainable (e.g. monthly reviews)
     Benefits of the Staff
     Values Process

Benefits:

1.    Break down silos
2.    Improve morale & create a satisfying
      work environment
3.    Empower Staff
4.    Increase accountability
    The Co-creation Process

   Staff describe the best possible working
    relationship – staff volunteered
   Determine how that relationship can be describe
    in terms of values
   Staff sign Declaration of Interdependence
   Create Values Champions; provide training
   Hold monthly meetings – front line staff only
     The Co-creation of the
     Values: Choosing the Values
Features of the Staff Values:

1.   Chosen freely
2.   Chosen among alternatives
3.   Chosen after examining consequences of
     each alternative
4.   Prized and Cherished
5.   Affirmed
6.   Acted Upon
7.   Repeated
    The Co-creation of the Values:
    The Values Champions

Who are the Values Champions?:

 Members of staff – all levels
 Cross-section of talents
 Departmental representation
 Volunteers that believe in the process
 The Co-creation of the Values:
 The Values Champions

Characteristics and Qualifications:

 Empathetic
 Impartial

 Approachable

 Supportive
    The Co-creation of the Values:
    The Values Champions


The Role of the Values Champions:

 Act as facilitators, NOT problem solvers
 Promote and model values

 Provide orientation to new staff
 The Co-creation of the Values:
 Employee Responsibilities

Employees have responsibilities too!

Declaration of Interdependence –
 Staff must do their best to live the values
 and to hold themselves and each other
 accountable for success
The Co-creation of the Values:
Employee Responsibilities

Staff should:
   Feel comfortable approaching Values
    Champions
   Feel empowered to deal with their own
    difficult situations
   Understand the role of the Values
    Champion
  The MPL Values Panel:
  Experiences and Perspectives

    Catherine Biss            Nancy Gillespie
CEO, Markham Public Library   Information Services –
                                Angus Glen Branch


   Georgina Perrier             David Dycke
   Borrower Services –        D.G.Dycke Consulting
  Markham Village Branch
 Additional Information

For further information on starting the Values Governance
Process at your Organization contact:

    David Dycke
    D.G. Dycke Consulting
    416 368-4399
    416 995-6300
    daviddycke@mac.com


To contact the Presenters:
Cheryl Marcus                        Andrea Cecchetto
Acting Branch Librarian              Branch Librarian-Milliken Mills
905-513-7977 x2182                   905-513-7977 x5342
cmarcus@markham.library.on.ca        acecch@markham.library.on.ca

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:16
posted:10/10/2011
language:English
pages:22