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					Robert C. Raglin II
2510 Ciderwood
Spring, Texas 77373
7139920773
robert.raglin@gmail.com

  Objective:To obtain a position that will utilize computer, clerical, customer service, and communication
  skills to will provide an opportunity for growth and advancement.
  Work Experience
  Premises Technician
1/2008 - Present AT&T, Houston, Texas
                 Installed digital TV service into customer homes.

  Set up and troubleshoot internet services.Customer Service Representative
10/2006 - 12/2006 Hewitt, The Woodlands, TX
                 Provide assist with various employee benefits.

  Enrolled employees into the annual health care benefits.Global Service Desk Analyst
3/2005 - 9/2006 JPMChase, Houston, TX
                 Reset passwords in a Novell environment.
                 Changed and unlocked accounts in a windows-based environment.
                 Remote into clients' workstation for desktop support, using proprietary software.
                 Reset passwords in a mainframe environment.

  Reset accounts in a DEC/VAX environment.Digital Photo Specialist
12/2004 - 3/2005 Walgreens, Spring, Texas
                 Assisted customers in the development of digital photos.
            Used computer-based editing software to design various presentations for personal
      and commercial accounts.

  Processed film for customer developmentComputer Hardware Technician / Specialist
4/2003 - 8/2004 Halliburton, Iraq
                 Provided laptop technical support.
                 Assigned Military personnel with desktop access.

  Assisted with the establishment of T1 satellite connection.Shift Leader
4/2002 - 4/2003 Blockbuster Video, Spring, Texas
                 Managed expenses.
                 Assisted customers in suggesting products for sale or rental.
                 Evaluate and trained new employees to enhance performance with customers.

  Complied with cash handling procedures to keep loss prevention at a minimum.Customer Service Rep
6/2001 - 4/2002 Diamond Shamrock / Valero, Spring Texas,
            Assisted customers in suggesting products for sale.
            Complied with cash handling procedures to keep loss prevention at a minimum.

 Processed transactions for daily deposit.Sales Representative
3/2001 - 4/2001 MCI, Houston Texas,
            Assisted in suggesting customers with products for sale.
            Recruited new customers in a patient and personable manner.

 Designed new approaches to achieved higher sales goals.Customer Service Representative
9/1999 - 3/2001 Convergys, Houston, tx
            Configured Compaq computers for normal operation.
            Setup new Compaq printer customers for normal operation.
            Used advanced trouble shooting skills to diagnose customers issues.

 Coached new Compaq customers for limited troubleshooting.Education12/1992 Texas A&M
 University, College Station, TX
            Bachelor's Degree

 Affiliations12/1992 - Present Association of Former Students
 Active SkillsSkill Name                    Skill Level   Last Used/ExperienceMS
   Word, MS Excel, PowerPoint Expert        Currently used/10ReferencesReference
   Name Phone            Email TypeCharlyn Kyles 281 355 5503          Personal

				
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posted:10/9/2011
language:English
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