Robert C. Raglin II
Spring, Texas 77373
Objective:To obtain a position that will utilize computer, clerical, customer service, and communication
skills to will provide an opportunity for growth and advancement.
1/2008 - Present AT&T, Houston, Texas
Installed digital TV service into customer homes.
Set up and troubleshoot internet services.Customer Service Representative
10/2006 - 12/2006 Hewitt, The Woodlands, TX
Provide assist with various employee benefits.
Enrolled employees into the annual health care benefits.Global Service Desk Analyst
3/2005 - 9/2006 JPMChase, Houston, TX
Reset passwords in a Novell environment.
Changed and unlocked accounts in a windows-based environment.
Remote into clients' workstation for desktop support, using proprietary software.
Reset passwords in a mainframe environment.
Reset accounts in a DEC/VAX environment.Digital Photo Specialist
12/2004 - 3/2005 Walgreens, Spring, Texas
Assisted customers in the development of digital photos.
Used computer-based editing software to design various presentations for personal
and commercial accounts.
Processed film for customer developmentComputer Hardware Technician / Specialist
4/2003 - 8/2004 Halliburton, Iraq
Provided laptop technical support.
Assigned Military personnel with desktop access.
Assisted with the establishment of T1 satellite connection.Shift Leader
4/2002 - 4/2003 Blockbuster Video, Spring, Texas
Assisted customers in suggesting products for sale or rental.
Evaluate and trained new employees to enhance performance with customers.
Complied with cash handling procedures to keep loss prevention at a minimum.Customer Service Rep
6/2001 - 4/2002 Diamond Shamrock / Valero, Spring Texas,
Assisted customers in suggesting products for sale.
Complied with cash handling procedures to keep loss prevention at a minimum.
Processed transactions for daily deposit.Sales Representative
3/2001 - 4/2001 MCI, Houston Texas,
Assisted in suggesting customers with products for sale.
Recruited new customers in a patient and personable manner.
Designed new approaches to achieved higher sales goals.Customer Service Representative
9/1999 - 3/2001 Convergys, Houston, tx
Configured Compaq computers for normal operation.
Setup new Compaq printer customers for normal operation.
Used advanced trouble shooting skills to diagnose customers issues.
Coached new Compaq customers for limited troubleshooting.Education12/1992 Texas A&M
University, College Station, TX
Affiliations12/1992 - Present Association of Former Students
Active SkillsSkill Name Skill Level Last Used/ExperienceMS
Word, MS Excel, PowerPoint Expert Currently used/10ReferencesReference
Name Phone Email TypeCharlyn Kyles 281 355 5503 Personal